Career and Cotnlllunity Studies September to December 1996 Focus on Skills Participants learn skills which they can immediately apply to their workplace. Custom Designed Needs assessment, curriculum development or training delivery designed to meet your needs. Multidisciplinary Team Your project will benefit from the strength of our staff and instructors, current practitioners who have extensive experience and current expertise. Flexibility We deliver training for clients where, when and how your needs determine. Areas of Expertise Centre for Conflict Resolution • Conflict Resolution • Mediation • Negotiation • Prejudice Reduction • Dealing with Anger • Building Consensus • Resolving Group Conflicts Interdisciplinary Studies • Preventing Workplace Violence • Child and Youth Care • Family Counselling • Trauma and Post Traumatic Stress • Residential Care • Leadership • Enforcement and Investigation We can help with your training needs. Contact: Pat Ross, Dean, Career & Community Studies Ph: (604) 528-5635 Fax: (604) 528-5640. Contents Career and Community Studies Courses Other Justice Institute Courses Administrative/Support Staff . . . . . . . . .. . ... . . . ... • . 12 Computer (Corrections Academy) .... . . . ........... 56 Child and Youth Care ......... . . . ........... . .. 13 Fire Safety (Fire Academy) . . . . . . . . . . . . . . . . . . . . . . . 59 Child Sexual Abuse . . . . . . . . . . . . . . . . . . .......... 16 Private Security Training Program (Police Academy) ...... 58 Community Safety ·and Crime Prevention . . . . . . . . . . . . . 19 Professional Health Programs (Paramedic Academy) • . • . . . 60 Conferences/Special Events . . . . . . . . . . . . . . . . . . . . . . . . 9 Conflict Resolution .•... . .... . .. .. ... . . ........ 21 Information Counselling . • . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Family Issues . . . . . . . . . . • . . . . . . , . . . . . . . . . . . . 33 Expressive Therapies ..... .. .. . .......... ...... 32 Career and Community Studies Staff . . . . . . . . . . . . • . . . . 6 Enforcement and Investigation ........... . ........ 37 Course Listings by Title .. .. . . .... .. ...........•• 61 Management ................. . ........ . ...... 38 General Information . . . . • . . . ._. . . . • . . • . • • . . ·. . . . . . 7 Residential Care . . . . . . . . . . . ..... . ............. 42 Management Skills .......... . ......... . ..... 42 Front Line/Supervisory Skills . . . . . . . . . . . . . . . . . . . 44 How to Register for a Course . . . . . • . . . . . . . . . . . . . . . . 4 TaxiHost .... ·. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 What is the Justice Institute? ... . •..•.. . ... .. ... . .. 8 Course Listings Begin . . . . . . . . . . . . . . . . . . . . . • . . . . . 9 Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover Trainer Development . . . . . . . . . . . . . ... ... .... .... 48 Traumatic Stress ...... .. . . . . . . . . . . . . . . . . . . . ; ... 51 Trauma and Post-Traumatic Stress . ........... .. .. 52 Critical Incident Stress . . . . . . . . . . . . . . . , . . . . . . . 53 How to Use the Calendar 1. Check the Contents list for course categories. Categories indicate the subject or target group of the courses listed within them. 2. In each category, courses are arranged in chronological order or according to suggested sequence. Conflict Resolution elective courses are listed alphabetically by title. An alphabetical list of all the courses in this calendar begins on page 61. 3. For more information, call the contact person(s) identified at the beginning of each category. We regularly update our mailing lists. Please let us know if you would like your name added to or deleted from the calendar list, or if your address has changed. Please contact Graham Brown at 604/528-5634. • Career and Community Studies occasionally undertakes special mail-outs for other organizations. We do not sell or give our mailing lists to others. • An on-line version of this calendar will soon be available on the Internet at http://www.jibc.org. • The next Career and Community Studies calendar, with courses beginning in January 1997, will be available in November 1996. To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 3 Registration It's easy to register! --- By mail: Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Attn: Registration Office By phone, at 528--5590 TDD/TTY, 528--5655 Register early Many courses fill quickly, so register early ·to avoid disappointment. Registrations are accepted on a first-come, first-served basis. Registration cannot be completed until we receive full payment for the course(s). No post-dated cheques will be accepted. Tax deduction You may deduct tuition fees from your income tax if the total amount exceeds $ 100 for the year. Income tax receipts will be issued in February 1997 for all 1996 courses. Refunds Registration fees are refundable provided we receive notification of cancellation one week (7 days) prior to the course date. Refunds are subject to an administrative charge. Transfers We must receive notification regarding transfer from one course to another one week (7 days) prior to the date of the course you are transferring from. Transfers are subject to an administrative charge. 4 Career and Community Studies •••• CIIIIII Substitutions Course substitutions are welcome as long as the substituting participant has completed the course prerequisites. The substituting participant must obtain a substitution form from the Registration Office. NSF cheques A fee of $15 applies to all cheques � returned "NSF." Course cancellations A full refund of tuition fees will be issued for courses cancelled by the Justice Insti­ tute. The Institute is not responsible for participants' expenses (e.g., airline or hotel reservations) if a course must be cancelled. The Institute reserves the right to cancel courses. We truly regret any inconvenience this may cause. Confirmation of registration Confirmation of registration is sent to students by mail. We are unable to con­ firm registration by fax. If you have ques­ tions regarding your confirmation, please contact a registration representative by telephone at 604/528-5590. In person, 8:30 am - 4:30 pm, Monday to Friday By fax, at 528--5653 Additional registrants Only one student may register on the following form. Place additional registrants on a separate sheet. Photo­ copy this form for additional students. &I Students with disabilities Help the Registration Office help you. The Justice Insti­ tute has received funds from the Ministry of Education, Skills and Training to provide support to students with disabilities attending courses at the Justice Institute. For fur­ ther information on the support avail­ able, please contact Shelley Rivkin in Career and Community Studies at 604/528-5628 or TDD/TTY 528-5655. First Nations students Our First Nations Advisor is available to provide information and offer support to First Nations students. You can get in touch with Renee Nyberg by contacting her at 604/528-5621 or by indicating on the Registration Form that you are of First Nations heritage. To register; phone 604/528-5590; general inquiries, phone 604/525-5422 REGISTRATION FORM CURRENT DATE ______________ Have you ever taken a course at the Justice Institute of B.C.? If YES, Student Identity Number (if known): □ Work address The following is my: LAST NAME □ Home address FIRST NAME POSmON STREET NAME AND ADDRESS DYES I ORGANIZATION PROVINCE Cl'TY POSTAL CODE MIDDLE NAME COUNTRY DAY PHONE EVENING OR HOME PHONE ) ( D NO ( ) OPTIONAL INFORMATION DISABILITIESISPECIAL REQUIREMENTS (PLEASE DESCRIBE): MEMBER OF A FIRST NATION? □ YES □ NO Many of our courses have prerequisites. Please read the course descriptions in our calendar carefully before undertaking to register in a course. COURSE NAME COURSE NO. START DATE COURSE FEE I TOTAL FEE Note: Courses are GST-exempt. ENCLOSED IS MY COURSE FEE PAYMENT BY: □ Cheque or money order □ MasterCard Name of Cardholder I. Exp. I.._..__..__ I I I .......... Exp. □ VISA __... ------- 1 , • I ..._..._..._ □ Please check this box if you already receive the Career and Community Studies Calendar from another source, or if you are not interested in future mailings. Justice Institute of B.C., 715 McBride Boulevard, New Westminster, B.C. V3L 5T4 For registration only': ·phone 604/528-5590; fax 604/528-5653 To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 5 Career and CoinID.unity Studies Staff For Career and Community Studies numbers not listed below ......................... 528-5608 Dean's Office Pat Ross, Dean ..... .................. 528-5635 Graham Brown, Supervisor of Administrative Services ...... 528-5634 Meenpal Basi, Receptionist ............... 528-5608 Steven Schick, Office Support Staff Centre for Conflict Resolution Training Marg Huber, Program Director ............. 528-5613 Carolyn Eyres, Administrative Assistant . ...... 528-5612 Lee Turnbull, Program Coordinator . . . . .. . .... 528-5614 Maureen Carroll, Program Planner . . . ....... 528-5617 Karen Falk, Program Planner .............. 528-5615 Kerry Gruber, Program Planner .... . . .. . .... 528-5618 Kendra McEown, Program Planner .......... 528-5616 Laura Glover, Program Assistant ............ 528-5610 Lorraine Savidan, Program Assistant ......... 528-5611 Cheryl Redding, Program Assistant ......... 528-5611 Crime Prevention and Community Safety Mark Lalonde, Program Planner .. . . ..... 528-5624 Kate Grindlay, Program Assistant .... . .... 528-5573 Workplace Skills, Enforcement, and Trainer Development 528-5623 Patricia McNeill, Program Coordinator Lynda Getz, Program Assistant.......... . 528-5619 Management Development for Residential Settings and Child and Youth Care Sandra Rice, Program Coordinator .. . . .... 528-5633 Nenita Capili, Program Assistant ..... . . .. 528-5631 Other Phone Numbers Registration Office ... . . .... . ....... . . . .. . 528-5590 General Inquiries ........................ 525-5422 Interdisciplinary Studies Shelley Rivkin, Program Director .. . . . ...... 528-5628 Dennette Retel, Administrative Assistant ...... 528-5632 Renee Nyberg-Smith, First Nations Advisor....... 528-5621 Kate Grindlay, Program Assistant ........... 528-5573 Justice, Family, and Agency Training · Cindy Bettcher, Program Coordinator . . . . .. 528-5627 Lori Ovens, Program Assistant ..... . ... . 528-5620 Instructional Media Development Centre . . ...... 528-5600 Library ....... ........ . .......... . .... 528-5599 Justice Institute Foundation ..... . .. . . ...... . 525-5422 General lnforniation Time of classes Library Unless otherwise indicated, classes will be in session from 9:00 am to 5:00 pm. Please check the first page of each category and individual course listings. Class times are also noted on the registration receipt. All students attending courses at the JI are welcome to use the library. The library is open from 8:00 am to 5:00 pm, Monday to Friday, and library staff are available to provide reference services. A screening room is available for viewing audiovisual items, and a video catalogue can be purchased for $5. Photocopy charges are 20 cents a page. Faxes will be sent and received for a fee. While any student may use the library, borrowing privileges are limited to students enroled in Career and Community Studies certificate programs and to Corrections Branch and Court Services Branch staff, fire fighters, paramedics, police officers, and Provincial Emergency Program personnel. Others may borrow through interlibrary loan. Contact the librarian at your ministry, office, co~unity college, university, or public library. Parking 1 Parking is available in student parking areas located to the north of the buildings. Location of classrooms Unless otherwise indicated, classes will take place at the Justice Institute in the classroom block. Notice boards inside the main doors list courses and classrooms for t)le day. It is a good idea to check the notice board when you enter, as rooms may change on short notice. Stude~ts with disabilities The New Westminster campus is wheelchair-accessible. The Justice Institute has received funds from the Ministry of Education, Skills and Training to provide support to students with disabilities attending courses at the Justice Institute. For further information on the support available, please contact Shelley Rivkin in Career and Community Studies at 604/528-5628 or TDDITTY 528-5655. Food on campus The Justice Institute has an excellent onsite cafeteria that serves full entree and short-order lunches Monday to Friday from 11 :00 am to 1:30 pm. Hot breakfast is available from 6:30 to 10:00. Nutritious snacks and beverages are available all day from 6:30 am to closing at 4:00 pm. Fresh ingredients, with no additives or preservatives, apd variety are the watchwords of cafeteria operator Corporate Classics cate~ers. Special dietary requirements can be fulfilled upon request. Courses around 13.C. Courses offered around B.C. are listed at the end of each category. What is the Justice Institute? The Justice Institute of B.C. was estab­ lished as a post-secondary educational institute in 1978. The Institute is funded through a core budget provided by the Ministry of Education, Skills and Training, and is managed by a Board of Governors. trainer programs, both in the field and on site. Programs offered by the academies and divisions can be summarized as follows: • . Paramedic Academy provides basic and advanced training for B.C. Ambulance Service paramedics. The Academy trains personnel in other agencies, such as police and fire, as first responders, and offers programs for health care professionals. • • • Career and Community Studies pro­ vides courses in conflict resolution and interdisciplinary studies for experienced professionals and the public. Skills-based courses are designed to help practitioners keep pace with current developments in their profession. CCS also plays a leadership role in the identification and developme�t of content on emerging issues in justice, public safety, and human services. Courts Academy provides courses for managers and supervisors, deputy sheriffs, and other court services staff. An employment readiness course is offered for prospective deputy sheriffs. The Academy also undertakes special projects on behalf of the Court Ser­ vices Branch. • Provincial Emergency Program (PEP) Academy trains volunteers, municipal authorities, and government emerg­ ency personnel to respond to disasters such as earthquakes, floods, and oil spills. The Academy also helps train over 3500 volunteers involved in search and rescue operations to locate lost persons. Corrections Academy provides employment readiness courses for members of the public who wish to prepare for careers in corrections. The Academy also develops courses and trains Corrections Branch employees who work in institutional and com­ munity settings (security and proba­ tion officers). • • Police Academy trains the recruits and career officers of B.C.'s 12 municipal police departments. Employees of other enforcement agencies also participate in Academy training when appropriate. • Educational Services Division pro­ vides library, media, registration, First Nations advisory, and faculty develop­ ment services to the Institute. • Finance and Administration attends · The Justice Institute of B.C. Foundation The JI Foundation has been created to help support the work of the Justice Insti­ tute through: • • • • • scholarships and bursaries endowments support for applied research projects additional JI library resources specialized equipment to enhance education and training As a registered charity, the Foundation will provide a tax receipt for all gifts. A variety of fonns of recognition for gifts from individuals and organizations are available. For more information, call 525-5422 to the business operations of the Insti­ tute. It is responsible for financial operations; purchasing, receiving, and stores; accounting; legal and person­ nel matters; and the operations of the physical facilities. Fire Academy trains volunteer, full­ time, and industrial fire fighters to assume leadership roles in fire preven­ tion, training, and command. The Academy uses distance education, hands-on training, and train-the- 8 Career and Community Studies To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Conferences/ Special Events Unless otherwise indicated, the following conferences and special events will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information, call the Program Coordinator, Cindy Bettcher, at 604/528-5627. Counsellors and Clinical Records: The Impact of the Supreme Court Decision on O'Connor (#CSAl 00) For a course description, see page 17 in the Child Sexual Abuse category. Length: One day Date(s): September 30 Fee: $25 lnstructor(s): Gail Dickson, LLB., LLM., Phyllis Kenney, LLB., and Maureen McEvoy, M.A. IM\W Boundary Issues in Professional Relationships (#EP250) Co-sponsored with the B.C. Association of Clinical Counsellors, the B.C. Association of Social Workers, and the Board of Registration for Social Workers The relationship between client and counselling professional is critical to providing effective treatment. However, it can present the counsellor with ethical dilemmas and potential conflicts of interest. If left unaddressed, these dilemmas can lead to boundary violations that may include inappropriate intimacy with clients. This course is for counsellors, social workers, Stopping the Violence counsellors, transition house workers, therapists, psychologists, and other mental health practitioners who are working therapeutically with clients. The course will focus on the challenges and hazards related to understanding, creating, and maintaining proper boundaries in professional counselling or helping relationships. Participants will discuss ethical issues common to counselling, consider the elements of obtaining informed consent and revoking consent, and identify the limits of confidentiality in cases of possible suicide. Situations where the practitioner may have a duty to protect others ("duty to warn") will be explored. Key areas of contrast between personal and professional relationships will be identified, with emphasis on "dual" and overlapping relationships with clients. Guidelines for appropriate self-disclosure will be reviewed, and characteristics of unwise self-disclosure will be presented. Five common boundary violation precursors, which can lead to inappropriate intimacy with clients, will be presented. Length: Date(s): One day October 24 (registration deadline: October 1) Time: 8:30 am :... 4:30 pm Fee: $75 for RSW s and members of BCACC or BCASW; $110 general registration Instructor(s): Dr. Gary Schoener Voices from Each Generation: Healing the Effects of Generational Trauma Co-sponsored with the Native Education Centre and SPAN (Service Providers Adult/Advocacy Network) Many non-Aboriginal practitioners providing counselling and support services in agency and private settings are working with First Nations survivors of generational trauma. Increasingly, these practitioners are recognizing that they require an understanding of the history of First Nations people and the impact that this history has had on present-day life on reserve and in urban settings. Without this awareness and cultural sensitivity, practitioners are not able to respond effectively to First Nations survivors within their counselling and support mandates. Assessing and Treating Sexually Abused Children with Disabilities The job responsibilities of many First Nations service providers require them to respond to the needs of Aboriginal . trauma survivors. However, the isolation of working in a rural community and the .lack of access and opportunity to attend training have left some of these workers ill-equipped to respond effectively to their clients' needs. Increasingly, they are recognizing that they require specific training in traumatic stress theory and recovery to augment their existing skills. This two-day workshop for experienced sexual abuse counsellors will enable par• ticipants to gain understanding and develop new skills in the areas of assess­ ment and treatment of sexually abused children with disabilities. Content will cover assessment issues and strategies. Throughout the two days, participants will have an opportunity to develop and apply selected strategies through the use of case studies and skill practice sessions. This conference is for Aboriginal and non-Aboriginal service prbviders, admin• istrators, and policy-makers involved in providing service to First Nations com• munities. The conference will present critical opportunities to explore culturally relevant approaches to prevention and healing from the effects of generational trauma, and to build bridges between Aboriginal and non-Aboriginal service providers, agencies, and communities. A detailed conference brochure will be available in October 1996. Length: Three days Date{s): February 20,22, 1997 Early registration {before Fee: January 1): $250; after January 1: $300 Supporting Sexually Abused Children with Disabilities This one-day workshop for front line workers and sexual abuse counsellors will provide participants with an understand­ ing of issues related to children and young people with disabilities and sexual abuse. The workshop will enable partici• pants to understand disability issues, and the extent and nature of sexual abuse involving this population. Participants will have an opportunity to examine assumptions and biases regarding sexual­ ity, explore risk factors and indicators, and consider communication approaches and case management strategies. The development of these two workshops - Supporting Sexually Abused Children with Disabilities and Assessing and Treating Sexually Abused Children with Disabilities was funded by the Sexual Abuse Inter• ventions Program of the Ministry of · Health for the Sunny Hill Health Centre for Children Sexual Health Resource Network. If you are interested in bringing these workshops to your agency or com­ munity, please contact the Sexual Health Resource Network at 604/436-6535. Instructors Dr. Gary Schoener is a Licensed Psychologist and executive director of the Walk-In Counselling Center in Minneapolis. He is a member of the American Psychological Association's Task Force on Sexual Impropriety and its Advisory Committee on Impaired Psychologists. He is internationally known for his work on professional boundary issues, and has presented courses f�r the American Association of State Social Work Certification Boards, the Psychologists Association of Alberta and B.C., Continuing Medical Education at the University of Calgary, and the College of Chiropractors of Alberta. Charting New Waters Violence Against Women with Disabilities Video and Facilitator's Guide Interdisciplinary Studies and the Instructional Media Development Centre have produced this new 35-minute video and facilitator's guide to raise awareness of the barriers women with disabilities face when they try to end the violence in their lives. Through the voices of disability advocates, this video offer ways for police, Crown counsel, victim ser­ vices, and other front line workers to support women with disabilities and overcome the barriers. The package consists of: • a 35-minute open-captioned video that combines interviews with disability activists and criminal justice personnel with three dramatic vignettes portraying women with disabilities who have experienced or are currently experienc• ing violence in their lives • a facilitator's guide to a six-hour interdisciplinary workshop, which includes a sample lesson plan, content notes, participant handouts, and suggested readings This project was funded through the Family Violence Prevention Division of Health Canada. The cost of the complete package for non-profit and community organizations is $65. The cost is $75 for libraries and educational institutions in B.C. To order, please complete the form below and mail it, together with a cheque or purchase order for the correct amount, to the address on the order form. ORDER FORM Charting New Waters Video and Facilitator's Guide Date ___________________ Please send orders to: Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Name ___________________ Company/Agency_.______________ Mailing Address_-_______________ . A cheque or purchase order for the correct amount must be enclosed with your order. Make cheque payable to the Justice Institute of B.C. Phone/Fax ________________ Price for non-profit and community organizations: $65 Price for libraries and educational institutions: $75 WARNING This video contains language that may be offensive to some viewers. Prices include GST, shipping, and handling. You get a video and a facilitator's guide: To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 11 Adniinistrative/Support Staff Unless otherwise indicated, Administrative/ Support Staff courses will be hdd at the Justice Institute and will be in session from 8:30 am to 4:30 pm. For more information, call the Program Coordinator, Patricia McNeiU, at 604/528--5623. For a booklet containing further details, call the Program Assistant, Lynda Getz, at 604/528--5619. Front Line/Firing Line I: Handling the Angry Client (#SUPl 09) No matter where they work - a govern­ ment, private, or voluntary agency, or in the justice system - front office staff and line workers may find themselves having to handle distraught or angry clients. Through small-group discussions and role plays; participants in this course will learn practical techniques to help them cool down these difficult encounters. Topics include resolving conflict, manag­ ing anger, and the concept of perceived power versus real power. Length: Date(s): Two days October 1-2 November 25-26 Fee: $175 lnstructor(s): A consultant with Ryane Consulting Inc. Making Order Out of Chaos: ,, Planning Skills for Administrative and Clerical Staff (#SUPl 10) This planning course is designed for administrative/support staff who have too much to do and too little time. Partici­ pants will learn how to identify and elim­ inate time wasters, manage their work better, and increase their productivity. Length: Date(s): One day October 23 December 9 Fee: $100 lnstructor(s): Sheila MacCallum 12 Career and Community Studies - Success Skills for Support Staff (#SUP145) This course is for executive secretaries, administrative assistants, senior secre­ taries, office support staff, office managers, and receptionists who want to increase their potential for success. The course will focus on attitudes, behaviours, and skills that contribute to success in any career. Participants will develop a personal definition of success, practice skills to increase their level of self-esteem and self-confidence, identify methods to enhance their professional image, and explore the unwritten rules of business etiquette and work relationships and how to communicate with more personal power and influence. Two days Length: November 5-6 Date(s): Fee: $175 Instructor(s): Karen Harrison Ill Balancing Work and Family: Walking the Tightrope (#SUP126) This new one-day course is for the 90% of Canadian parents who say they experi­ ence tension in balancing work and fam­ ily responsibilities. Participants will examine practical strategies to manage more effectively at work and at home, and will leave with a personal action plan to help satisfy the demands of their work and family life. Instructors Karen Harrison is a human-resource con­ sultant specializing in training and professional development. Over the past 16 years, she has presented courses for support staff in small and large businesses, government, and non-profit organizations. Joyanne Landers, M.Ed., has 15 years of experience as a consultant and trainer with government, business, industry, and not-for-profit organizations. She is recognized for her ability to inspire participants to develop new insights ,md make significant shifts leading to increased job satisfaction and produc­ tivity. As a parent of two young children, Joyanne knows the chal­ lenges of balancing work and family. Sheila MacCallum, M.Ed. (Adult Education), is a program planner and consultant in the areas of time management, charity volunteer training, and literacy. Ryane Consulting Inc. has designed and delivered courses on topics related to leadership and management, communications and conflict, and business writing for more than 20 years. Consultants are highly skilled in creating trust and � participative atmosphere as well as balancing theory and practical applications. One day Length: November 18 Date(s): $110 Fee: lnstructor(s): Joyanne Landers To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Child and YoUth· Care Progratns Unless otherwise indicated, courses in Child and Youth Care Programs will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information, call the Program Coordinator, Sandra Rice, at 604/528-5633. For detailed brochures, call the Program Assistant, Nenita Capili, at 604/528-5631. Working with Youth in Community Settings The Justice Institute is pleased to offer a new certificate program for individuals working with youth. The program builds on many of the theoretical concepts and skills presented in the former Working with Troubled Adolescents program. Its purpose is to provide participants with the opportunity to develop an integrated understanding of adolescence as a developmental proces!;. the often very difficult transition from childhood to adulthood to the best of their abilities, given their circumstances; that each youth must be viewed a11 a unique individual with different strengths, abilities, and needs; and that every youth wants to feel valued, re&pecred, and understood. Participants will learn the importance of self-awareness when working with youth, strategies for building relationships with youth, the significant influence of both family and culture on their work, intervention strat~gies for difficult situations, and risks and stressors that affect youth. They will also learn effective written anJ verbal communication, methods for resolving conflict, strategies for working within the context of systems, and practical methods for self-care. There are 20 days of training. The 16 core days are offered in four parts of four days each. They must be taken in sequence. Four days of Justice Institute electives will also be required to complete the certificate requirements. Program Description The curriculum is based on competencies that have been identified as fundamental for those working with youth in a range of community settings. The knowledge and skill areas emphasized throughout the program were determined and updated with the help of employers and chiid and youth care practitioners, research into the current literature, and the propo&ed criteria for certification by the Child and Youth Care Association of Briti.~h Columbia. The program is based on the beliefs, values, and practices found in three theoretical approaches: the Resilience Model, the Psycho-education Model, and Positive Peer Culture. The fundamental principles of each of these theoretical frameworks are that adolescence must be viewed from a Normative Development perspective; that each youth is making Qualifications To enter the program, applicants must be currently working with youth and have a minimum of one year of experience working with youth in a community $etting (residential, treatment, recreational, outreach, educational. or therapeutic foster care programs). Fees Upon acceptance, applicants must pay a deposit of $ 100. The fee for Parts 1 and 2 is $450 and must be paid 21 days before the start of the Part 1 course. The fee for Parts 3 and 4 is also $450, and must be paid 21 days before the start of the Part 2 course. All 20 days of the program must be completed before a certificate of achievement is issued. Parts 3 and 4 dates are for participants who have completed Parts 1 and 2 in the spring term. Part 3: Working with Youth in Community Settings (#CYl 71) Length: Four days Date(s): September 10,13 Part 4: Working with Youth in Community Settings (#CY171) Length: Four days Date(s): October 15-18 Part 1: Working with Youth in Community Settings (#CYl 70) Length: Four days Date(s): October 7,10 Part 2: Working with Youth in Community Settings (#CYl 70) Length: Four days Date(s); November 26-29 Applications Applications must be submitted to the Program Coordinator and describe rel• evant work experience, past training in the field, and ac3demic. background. For Parts 3 and 4 (#CYl 71) will be offered in the January term. an app'lication form and a detailed brochuTe, call the Program Assistant, Nenita CapiU, at 604/528-5631. To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 13 Electives - The following courses may be taken as electives in the Working with Youth in Community Settings Certificate Program. Developing Effective Interventions (#CY183) This course is for child and youth care workers and other individuals working with youth. It explores the difference between effective and ineffective inter­ ventions with youth. Participants will learn specific, practical strategies for developing interventions that work, and will use actual on-the-job situations to develop a framework for planning such interventions. The focus will be on both building the skills and evaluating the outcome to determine the most practical intervention for a situation. Participants will receive specific feedback on their intervention approaches. Two days Length: October 30-31 Date(s): $185 Fee: Instructor(s): Thom Garfat, Ph.D. (Child and Youth Care) IU#'tl I I Using Everyday Life Events to Facilitate Change with Youth (#CYl 72) The essence of effective child and youth care practice lies in the ability to use everyday life events, as they are occur­ ring, to facilitate change for youth and their families. This focus distinguishes youth care practice from other forms of helping. This is particularly true in either group-living situations or situations where the worker participates actively in many aspects of a youth's daily living or is involved in in-home family interventions. The purpose of this workshop is to define and demonstrate this skill and provide an opportunity for participants to incorpor­ �te this approach into their own work with young people and families. Creating Positive Change Through Peer Groups (#CY182) This course is designed to help individ­ uals working with youth create positive change in the lives of youth by under­ standing that one of the· most powerful influences in their lives is their peer group. The course focuses on concepts and skills that can be used in peer groups to support positive change for young people. Participants will learn to identify the strengths of individuals within the group and coach them in ways to help other youth in their group; to identify and explore group roles through strategies for group dynamics; and to define the role of the worker in supporting the development of strengths within the group. Length: Two days December 2--3 Date(s): $165 Fee: lnstructor(s): Debbie Verkerk and Lenox Neher Making Connections: Working Through Conflict with Youth (#CY185) This six-day course is for individuals working with youth in a variety of com­ munity settings. The course will explore• the underlying causes of conflict for youth, their search for meaning in their everyday life, and their efforts to make connections. Specific attention will be paid to practical skills that workers can use to defuse anger, to mod<;l appropriate conflict resolution skills, and to intervene in at-risk situations. Length: Date(s): Six days (2 sessions of 3 days each) November 13-15 (first session)i December 11-13 (second session) $495 Fee: lnstructor(s): Mario Govorchin Pamela Theriault Coach(es): Two days Length: Date(s): November 4-5 $185 Fee: lnstructor(s): Thom Garfat, Ph.D. (Child and Youth Care) Mario Govorchin is a consultant and trainer with extensive experience working with youth in a variety of settings. Mario is a trainer in the Management Development for Resi­ dential Settings Certificate Program and a senior trainer in the Justice Institute's Centre for Conflict Resol­ ution Training. Martha Joy, B.S.W., has extensive experience working in the field of child and youth care. During the last 20 years, she has held a variety of positions, including front line worker, residential program director, trainer, and policy analyst for government. Journal of Child and Youth Care. Thom Garfat, Ph.D. (Child and Youth Care), has been involved in child and youth care for over 20 years as a prac­ titioner, supervisor, director, teacher, trainer, consultant, and writer. Thom has been both a national and interna­ tional speaker regarding youth care issues. He is the co-editor of the Instructors Length: Two days Date(s): November 22-23 Fee: $175 lnstructor(s): Natalie Clark, M.S.W., and Lynn Redenbach, R.P.N. For a course description, see page 31 in the Counselling category. Supporting Females Through the Crisis of Adolescence (#CYl 90) .. '- For further information and a brochure, contact Mandy Rollin.q. Phone: 205/763-2977 or Fax: 205/736-6060 (Vernon, B.C.). Note: The area code will change from 604 to 250 starting October 1996. This year's conference will be held joint­ ly with Alcohol and Drug Programs at Silverstar Mountain in Vernon, B.C. Working Together 26th Annual Child and Youth Care Association of B.C. Child and Youth Care Conference Lenox Neher is a special care contractor with the Ministry of Social Services. She has worked in the child and youth care field for 15 years, is former president of the Child and Youth Care Association of B.C., and oper­ ates a special care home. Pamela R. Theriault, M.A., has a private practice and provides therapy and counselling services to youth and families through South Cariboo Fam­ ily Services. She is also a coach with the Centre for Conflict Resolution Training. Debbie Verkerk, B.A., is a consultant and trainer with over 15 years of experience with adolescents in resi­ dential and school settings, with a focus on positive peer culture. She is the Chairperson, Advisors Commit­ tee, School of Child Care, Douglas College, and former program coordinator, Avalon School. Child Sexual Abuse Unless otherwise indicated, Child Sexual Abuse courses will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information, call the Program Coordinator, Cindy Bettcher, at 604152�5627. Child Sexual Abuse Intervention: Advanced Level Certificate Programs (Series #CSAl 30) Child Sexual Abuse Intervention: Certificate Programs for Practitioners (Series #CSAl 05) These certificate programs are designed for senior practitioners providing treat• ment for sexually abused children and adolescents and adult survivors of child sexual abuse. The training will highlight the differences and similarities among different clinical approaches and will demonstrate the value of linking aspects of various models in therapist!;' work with this population. Specific attention will be paid to socio-cultural, gender, and intergenerational issues as they relate to treatment, and opportunities for �kill practice will be provided. Participants are encouraged to bring ca$eS from their own practice for group examination and feed­ back. A certificate of achievement will be given to registrants who successfully complete the program requirements. Registration priority will be givei-i to participants who have completed the basic level certificate program. Upon acceptance, applicants must pay a deposit of $100 to hold their seat. These certificate programs are designed for practitioners currently providing treat• ment for sexually abused children and adolescents and adult survivors of child sexual abuse. The training will examine principles of practice, demonstrate inter• vention skills, model treatment approaches, and develop interdisciplinary networking. Interested applicants must submit a resume describing their relevant work experience, past tt-aining in the field, and academic background. A certi• ticate of achievement will be given to registrantlS who successfully complete the program requirements. Upon acceptance, applicants must pay a deposit of $ 100 to hold their seat. Children and Youth Option (IICSA10SA) Advanced Child and Youth Option (#CSA130B) Length: 12 days Date{s): TBA Fee: $735 Length: 10 days Date(s): June 9-13 & 16-20, 1997 (10 consecutive weekdays) Fee: $750 Adult Survivor Option (#CSA105B) Advanced Adult Survivor Option (#CSA130A) Length: 12 days Date(s): February 2+28; March 3-7 & 10-11, 1997 Fee: $735 Length: 10 days Date(s): TBA Fee: $750 16 Career and Community Studies Instructors indude: Cheryl Bell-Gadsby, M.A.; Liz Choquette, B.Sc., N.; Marie Jose-Dhaese, Ph.D.; Naomi Ehren-Lis, M.S.W.; Tom Foster, M.S.W.; Margaret Jones-Callahan, M.A.; Maureen McEvc,y, M.A.; Brenda Rudko, M.A., ABS; Lisa Shatzky, M.S.W.; Pam Sleeth, M.A.; H�ather Whiteford, M.S.W.; Maggie Ziegler, M.A. Child Sexual Abuse Support Worker Training Programs These programs are for front line and other staff who work in a support capac• ity with children who have been sexually abmed, their family members, and adults who were sexually abused in childhood. A certificate of achievement will be given to registrants who successfully c.om• plete the program requirement!I in their cho&en option. Supporting Child and Youth Survivors (IICSA134) This six-day program explores the needs of sexually abused children and non• offending family members. The stages that sexually abused children and their families go through after disclosure, and the corresponding support needs at e-ach stage, will be examined, and the systems that children and families encounter, including treatment resources a.'ld the court system, will be highlighted. Oppor• tunities for skill development and prac­ tice in supportive interventions, and effective advocacy on behalf of c.hildren and youth who have been sexually abused as well as non-offending family members, will be provided through experiential exercises and role plays. Length: Six days Date(s): TBA Fee: $325 10 register, pnone t;U4l52B-5590; general inquiries, phone 604/525-5422 Supporting Adult Survivors (#CSA134A) This six-day program explores the impact of child sexual abuse on the adult survivor, provides an overview of the coping mechanisms of survivors, examines common crises that may prompt the survivor to seek help, and discusses a range of relevant treatment models. Participants will define an appropriate role of the support worker in working with the survivor in the context of the larger treatment system, and will have opportunities to develop and practice skills in supportive intervention,; and effective advocacy within an empowerment framework. Current issues and practice challenges for the support worker will be highlighted and addressed. Length: Six days Dat~(s): November 7-9 & 14-16 Fee: $325 Counsellors and Clinical Records: The Impact of the Supreme Court Decision on O'Connor (#CSA100) Recent legal developments have raised questions for front line workers and counsellors about how best to protect client corindentiality. The long-awaited decision in R. v. O'Connor came down from the Supreme Court of Canada on December 14, 1995. This decision has far-reaching implications for counsellors and service providers, as defense lawyers now have access to the 'counselling and medical records of victims/complainants in criminal court proceedings. This one-day work.shop is for counsellors, transition house workers, victim assistance counsellors, therapists, and other practitioners working with survivors of violence, sexual abuse, and sexual assault. Participants will examine the highlights of the O'Connor decision, particularly the criteria that trial judges must use to determine whether counselling records should be released; and explore practical strategies for keeping counselling records. Participants will consider information about subpoenas and court procedures in order to respond to applications for disclosure of counselling records. Length: One day Date(s): September 30 Fee: $25 Instructor(s): Gail Dickson, LLB., LLM., Phyllis Kenney, LLB., and Maureen McEvoy, M.A. 1111 Adult Survivors of Sexual Abuse Who Disclose Sexually Offending: Therapeutic Issues in the VictimVictimizer Context (#CSA180) The relationship between the survivor and the practitioner is critical to providing effective treatment. Practitioners providing sexual abuse counselling in agency and private practice settings find themselves and their relationship with· their clients challenged when clients disclose that they have sexually offended. This disclosure invariably elicits strong feelings on both sides. Transference and counter-transference responses often include feelings of fear, rage, and distrust. This one-day workshop is for counsellors, therapists, social workers, and other practitioners working in a therapeutic context. Participants will examine the impact of the beliefs, attitudes, and values of the practitioner and society about sexual abuse and sexual offending, and consider how these attitudes and values may impede or enhance the therapeutic relationship. Through lecturette, small-group work, and structured exer• cises, participants will define intervention strategies and develop skills to address the therapeutic themes while ensuring legal safety for the victims. The legal issues inherent in a disclosure of sexual offending will be discussed, and the practitioner's responsibility for reporting and liability in such situations will be noted. The necessity of practitioner self. care, in the context of vicarious traumatization, will be highlighted. Length: One day Date(s): October 25 Fee: $95 Instructor(s): Mimi Dent, M.S.W., R.S.W., and Eileen McWade, M.A. (Counselling) To register, phone 604/528-5590; general inquiries, phone 604/525-5422 1111 Working with the Physiology of Trauma (#EP240) For a course description, see page 52 in the Trauma and Post-Traumatic Stress section. Length: One day Date(s): October 26 Fee: $95 lnstructor(s): Beth Trotter, M.A. 1111 Opening the Heart: A Day of Inner Exploration (#EP246) "I feel invisible, my experience feels invisible, and all that I've seen and heard feels invis• ible, and I think there's something wrong with this. I realize I'm rebelling against the process of psychotherapy, the process of keeping pain neat and tidy in the therapy office, when the world is screaming to be heard. I want to scream myself, to tell my clients that it would be better to shriek from rooftops and drive around the streets with megaphones telling the truth, howling the truth, naming the lies and the secrets." Recurring exposure to the brutality and the consequences of interpersonal violence forces practitioners' eyes open and challenges their perceptions of the world. This increased awareness of the reality of this brutality is often accompanied by a contraction of the heart. As front line workers and practitioners become overwhelmed by what they see and by the stories their clients tell, they may begin to bury their own pain and despair. The belief that they can survive only within a closed and protected heart keeps practi• tioners distant from the power of open• heartedness and limits their effectiveness as helpers. This one-day personal-process workshop is for counsellors, support workers, community activists, front line workers, and others involved in responding to violence and trauma. Meditations, visualizations, and other experiential exercises will pro• vide access to practitioners' inner-core responses to their work. These core responses to the suffering of clients will be examined, and participants will explore how they can move through their Career and Community Studies 17 own pain and despair to a place of connectedness and an open heart. One day October 29 I VanDusen Botanical Gardens,5251 Oak Street, Vancouver,B.C. Fee: $95 lnstructor(s): Maggie Ziegler,M.A. Length: Date(s): Location: pp Integrating Energetic Bodywork into a Trauma Counselling Process (#EP232) For a course description, see page 52 in the Trauma and Post-Traumatic Stress section. Length: Date(s): Location: Two days November 6-7 St. Paul's Hospital,1081 Burrard Street,Providence Wing- Level 1, Confer• ence Room 6 $225 Fee: Instructor(s): Cheryl Bell-Gadsby,M.A., R.C.C., and Karen Petty, R.N.,M.A. pp Working with. Shocking Client Material in the Therapeutic or Supportive Context (#EP238) For a course description, see page 52 in the Trauma and Post-Traumatic Stress section. Length: One day Date(s): December 5 Fee: $95 Instructor(s): Monica Franz, DVATI Instructors Mimi Dent,M.S.W., R.S.W., is a thera• pist in private practice,with extensive experience in individual, marital,and family counselling. She specializes in the areas of sexual abuse and viol­ ence. She is a Field Instructor for the UBC School of Social Work and is interested in integrating feminist therapy practice with spiritual issues. Gail Dickson,LLB., LLM., has been practicing law since 1982, and is currently a partner at Dickson Murray working in the area of civil and crimi• nal litigation. She is the Alternate Chairperson of the B.C. Review Board. Ms. Dickson's early work focused on child sexual abuse prosecu­ tions while she was Crown counsel in New Westminster. She recently acted as counsel for a therapist resisting production of therapeutic records in a sexual assault prosecution. Phyllis Kenney, LLB.,has been practicing law for 10 years, and is cur­ rently in practice with another female lawyer at Cameron Kenney. She has practiced exclusively in the area of family matrimonial law for the past seven years. She has spoken on family issues at sessions sponsored by the People's Law School, and has partici­ pated in organizing, presenting, and writing for Continuing Legal Educa­ tion. Her particular area of interest includes issues relating to children in custody cases. Maureen McEvoy,M.A., has extensive experience in clinical work with sur• vivors of trauma, particularly adults who experienced childhood sexual abuse. She is a longtime instructor in the Child Sexual Abuse Intervention Certificate Program at the Justice Institute. She has written a book,Let the Hea/,ing Begin; has published sev­ eral articles, including a chapter on group work with adult survivors in Hea/,ing Voices: Feminist Approaches to Therap,y with Women; and is currently writing a manual on legal issues for counsellors. Eileen McWade, M.A. (Counselling), is a therapist in private practice, working primarily with survivors of trauma in individual, relationship, and family therapy contexts. She holds a Certifi­ cate in Theology and is deeply com­ mitted to the use of spiritual resources in the healing process. Maggie Ziegler, M.A.,is a therapist in private practice. Besides having 15 years of direct clinical experience with survivors of violence, she has developed programs to train service providers in different aspects of trauma work, and has provided train­ ing throughout British Columbia. Coininunity Safety and Crime Prevention Unless otherwise indicated, Community Safety and Crime Prevention courses will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For course details or information on how these programs can be offered in your community, call the Program Planner, Mark I.aLonde, at 604/528-5624. For detailed brochures, call the Program Assistant, Kate Grindlay, at 604/528-5573. Courses marked with an asterisk (*) may be taken as electives in the Management Development for Residential Settings Certincate Program. Enhancing School Safety (#CPl00) Schools in B.C. are generally safe, but at times violence in the community can spill over into the school setting. This course will provide teachers, counsellors, administrators, and school support staff with specific knowledge, strategies, and skills to intervene and prevent further violence. The content covers: conducting school-based safety audits, crisis management, contact an,d management of intruders, verbal skills to defuse potentially violent situations, and intervention strategies following a critical incident. This course is well suited to "team registrations" made up of teachers, support staff, administrators, and police school liaison officers. It is available for on-site delivery to schools and district audiences. Length: Date(s): One day October 18 November 28 Fee: $125 Instructor(s): Mark Lalonde Enhancing Elementary School Safety (#CP200) Maintaining a safe and caring school climate, breaking patterns of violent behaviour, and identifying strategies for skill development are parts of an effective, integrated violence-prevention plan. Starting when the children are young increases our chances of success. In this interactive session, participants will examine: causes of violent behaviour, the bully/victim problem, involving the entire school community in violence prevention, violence prevention and the Personal Planning curriculum, research on resiliency and what it means for educators, and an integrated violenceprevention plan that works. Length: One day Date(s): October 18 Fee: $125 lnstructor(s): Lisa Pedrini 1111 Taking Back the Schoolyard - A Bully Prevention Workshop (#CP210) It's not just "boys will be boys" - bullying behaviour is a serious problem for all children. This interactive workshop is aimed at elementary educators and service providers. Participants will explore the nature and extent of bullying at school; characteristics of bullies, victims, and those who are not victimized; practi- _ cal tips for stopping bullying behaviour; and effective school and classroom prevention strategies. One day Length: Date(s): November 8 Fee: $125 Instructor(s): Lisa Pedrini Safe at Work: Strategies for Preventing Workplace Violence (#CPJ00)* Increasingly, both employers and employees are searching for ways to make the workplace safe from violence and the threat of violence. Recent regulations enacted by the Workers' Compensation Board relating to workplace violence have brought this issue to the fore. Using a violence-free workplace model, partici­ pants will learn skills and tools for assess­ ing the current threat of workplace viol­ ence, developing strategies for complying with the WCB regulations, and reducing or removing threats. Participants will work through a process that includes designing and completing a risk assess­ ment survey that can be adapted to their own workplace; developing appropriate plans for responding to, reporting, and documenting incidents; and using data collected from staff to develop relevant staff training. Participants will also look at ways to arrange their workplace design and practices for maximum employee safety. Through lecture, discussion, group work, and role play, participants will gain valuable information for enhancing safety at work. Two days October 1-2 November 14-15 $250 Fee: Instructor(s): TBA Length: Date(s): Fl! Harassment, Discrimination, and Human Rights Policy and Legislation (#CP400) This course is designed to provide partici­ pants with a complete understanding of anti-discrimination and harassment law. Up-to-date definitions of discrimination and harassment will be provided, with an emphasis on general/personal harassment as well as the protected grounds in human rights law. This course will also explore liability and accommodation issues from both the employer and union perspectives. Participants will have an opportunity to examine existing harass­ ment policies, and to discuss the suc­ cesses and challenges. This is a skills­ oriented, hands-on course suitable for 20 Career and Community Studies anyone responsible for workplace human rights. Two days Length: Date(s): October 21-22 $220 Fee: Instructor(s): Susan O'Donnell - Interviewing Parties Involved in Harassment Complaints (#CPS00) This skills-oriented course is for staff involved in investigating harassment complaints between employees. The course will involve learning and applying basic interviewing skills to this sensitive human-resources issue. Participants will learn ways to organize and document investigations, methods of structuring interviews of both the complainant and the alleged harasser, and specific inter­ view approaches. They will have an opportunity to practice and develop these skills and to evaluate their performance. Length: Two days November 4-5 Date(s): $220 Fee: Instructor(s): Allan Parker Allan Parker, B.A., LLB., LL.M., has been an instructor, course designer, and consultant in legal skills educa­ tion for several years. He taught inter­ viewing skills, advocacy, and legal writing for eight years at the Law Society's Professional Legal Training Course for articled law students, and has written and presented courses on interviewing for the Continuing Legal Education Society and the Legal Ser­ vices Society. Allan is currently a manager in the Client Services Department of the Legal Services Society. Lisa Pedrini is an education consultant with a special interest in violence pre­ vention and children's issues. She has over 15 years of experience in education, as a primary teacher; as an administrative staff member at the B.C. Teachers' Federation, where she coordinated the work on the BCTF Task Force on Violence in Schools; and as a consultant. Her experience includes work on gender equity; pro­ fessional development, training, and continuing education; family violence prevention; and enhancing school safety. Instructors Mark Lalonde is a former police school liaison officer and is now the Instructor/Planner responsible for Community Safety and Crime Prevention programs at the Justice Institute. He has extensive experience in school safety issues across Canada and has worked with a number of communities to help prevent peer youth violence. Susan O'Donnell is the Executive Director of the B.C. Human Rights Coalition. In this position she is responsible for education and continuing consultation in human rights law and policy, and for assisting complainants and sometimes respondents through the complaints process. Since 1978, Susan has been an instructor in the Labour Studies Programme at Capilano College, where she teaches Human Rights Law and Policy and Advocacy Techniques. To register, phone 6041528-5590; general inquiries, phone 604/525-5422 Conflict Resolution Unless otherwise indicated under individual course listings, Conflict Resolution courses will be held at the Justice Institute and will be in session from 9:00 am to 5:00 pm. For general information about the program, a cop-y of the current calendar, and out-oftown course listings, please call a Program Assistant at 604/528-5610 or 528-5611. To register for a course, call the Registration Office at 528-5590. The Centre for Conflict Resolution Training at the Justice Institute At the Centre for Conflict Resolution Training, we are dedicated to providing quality instructional services in interestbased conflict resolution to assist individuals, organizations, and communities to resolve differences and build harmonious relationships. We have been providing training in dispute resolution since 1982, and are well known in North America for our high-quality training and experiential approach to skill-based learning. High-calibre instructors, a supportive environment, skills and concepts that are practical in work and personal life, a solid theoretical frame~ork, high program standards, opportunities to practice skills with feedback, and availability of programs in various communities are key components in the Centre's success. Our participants represent a diverse mix of personal and professional backgrounds. They come from local, provincial, national, and international communities to enhance their professional skills, improve their relationships, or pursue a new career in the field of dispute resolution. Our instructors are dispute resolution specialists trained in the principles of adult education who bring experience and skills from the fields of business, education, law, counselling, and human relations. Our instructional team also includes skill coaches with extensive training in conflict resolution who provide guidance and feedback in practice sessions. Many of our instructors and coaches are also mediation practitioners. Together they are committed to providing the best possible learning experience for participants. The Centre offers a wide variety of courses that can be taken individually, provided that course prerequi~ite(s) are met, or applied to a Certificat1 in Conflict Resolution. While the Certificate in Conflict Resolution does not qualify an individual to pracdce mediation, it does provide an excellent base of skills for specialized areas of practice. Periodically throughout the term, we will be offering career orientation sessions to help students plan their course work and to provide additional information about the dispute resolution field. Courses are offered at the Justice Institute campus and are also co-sponsored with several community colleges and community organizations throughout B.C. and the Yukon. Courses are also offered on a contract basis to businesses and organizations. A First Nations Negotiation Skills Certificate is offered to First Nations groups on a contract basis. The Conflict Resolution Certificate Program The Conflict Resolution Certificate Program comprises a total of 210 hours of training made up of five required core courses totalling 119 hC1urs and 91 hours of electives. (The 210 hours are based on full attendance at all courses.) The core courses focus on interpersonal conflict resolution, dealing with anger and resistance, negotiation (Levels I and II), and mediation skills. The electives allow for advanced skill building and $pecializations in the areas of family, bu~iness, To register; phone 604/528-5590; general inquiries, phone 604/525-5422 and group work. We recommend that you schedule these courses C1ver a period of 18 months to two years to allow for sufficient integration of the skills. To receive the Conflict Resolution Certificate, students must successfully complete a competency-based assessment in conflict resolution/negotiation. A mediation assessment is optional. Admission to the Program There is an application process for joining the Conflict Resolution Certificate Program. You may apply at the beginning of your program or after you have taken several courses. All of vour previous conflict resolution courses taken through the Centre will count as credit towards the Certificate. For an application package; contact the Centre for Conflict Resolution Training Administrative Office at 604/528-5611 or 528-5610. To request candidacy, please submit your completed application form with a $75 program application fee to Marg Huber, Program Director, Centre for Conflict Resolution Training. Course exemptions: You may request that training in conflict resolution taken outside the Justke Institute be considered for equivalency credit to a maximum of 21 hours provided it is similar in format and content. Please make this request in writing at the time of your program application, and provide detailed documentation of previous training. Information for Participants Dress code: Informal. Core course format: All core courses provide a theoretical framework and emphasize skill development. Course learning objectives are achieved through instructor presentations and demonstrations, large- and small-group exercises, discussions, and structured practice Career and Community Studies 21 sessions. The last day of each core course consists of small-group videotaped roleplay sessions facilitated by trained coaches. Students are encouraged to bring a VHS videotape to record their simulations. Attendance: Because participation in all class activities is essential to achieving . course learning objectives, participants .must attend each course in its entirety. Please enrol early as many courses fill well in advance of their start date. Instructor substitutions and location changes: It may sometimes be necessary to substitute a different instructor for the courses listed on the following pages. In all cases every effort will be made to ensure that the instructor will ·be as indicated. The Centre for Conflict Resolution Training also reserves the right to change the location of any course due to space restrictions at the Justice Institute. Participants will be notified of changes in course location at least one week in advance. Contract Courses Training is available on a contract basis to businesses and organizations that wish to have the training brought to their location. This service is available in both local and out-of-town/out-of-province locations. Courses offered on a contract basis can be those already developed as part of the Conflict Resolution Certificate Program, or they can be tailored to the specific needs and issues of your organization. Examples of situations and i~ues that participants face in their dayto-day work can be incorporated into the training and used during roleplay practice. Costs for contract courses vary according to content, the amount of design work required, and the location of the course. For more information on contract courses, including course descriptions, formats, and costs, contact Karen Falk at 604/528-5615. 22 Career and Community Studies Negotiation Skills Certificate for First Nations Organizations, Bands, and Tribal Councils We are offering on a contract basis a sixweek program (held one week a month over six months) for First Nations People leading to a Certificate in Negotiation Skills. The program provides the regular conflict resolution and negotiation training in a First Nations context and is adapted to fit the needs of the community. First Nations trainers and coaches are used whenever possible to assist in the delivery of the training. If you or your Band or Tribal Council are interested in receiving more information on this program, you can contact Marg Huber, Program Director, at 604/528-5613, or Clifford White, Fust Nations Negotiations Training Consultant, at 604/929-3455. Co-sponsored Out-of-Town Courses Some courses in the Conflict Resolution Certificate Program are run together with community colleges and community organizations throughout B.C. Instructors and coaches from our program travel to these communities to deliver the training. The co-sponsoring organization acts as host, providing registration services and classroom facilities. Fees for these courses vary from location to location because of the different travel costs and administrative fees associated with each location. Following are the co-sponsoring organizations at the time this calendar was printed. For information specific to a particular location, call the appropriate co-sponsor listed here. For information about other locations or more information on the co-sponsorship program, contact Maureen Carroll at 528-5617, Vancouver Island Camosun College, VICTORIA Information: 370-3854 Regi~tration: 592-1556 The Dispute Resolution Centre, VICTORIA Information and Registration: 383-4412 Malaspina University College, NANAIMO Information: 755-8775 Registration: 755-8755 Campbell River School District #72, CAMPBELL RIVER Information and Registration: 830-2300 Okanagan/Kootenays Selkirk College, CASTLEGAR Information: 365-1208, Loe 261 Registration: 365-1208 Cariboo/Northem B.C. Northwest Community College, TERRACE Information: 638-5452 College of New Caledonia, PRINCE GEORGE Information: 563-9588 Registration: 561-5846 A special supplement to the regular cal• endar lists the current schedule of these out-of-town courses, and tells you where to call for more information and to register. For a copy of the out-of-town sched, ule, call our Administrative Office at 604/528-5611. To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Course Progression Level II course to get a sense of your present skill level. There is some flexibility in planning the order of your courses. We recommend that you use the general progression outlined below: 7. Assessment Preparation: Negotiation (#CR803), Mediation (#CR801) 1. Critical Skills for Communicating in Conflict (#CR735) This course is an elective, and provides an opportunity to learn and practice the micro-communication skills used throughout the program. Individuals with extensive training and/or experience in communication skills may wish to begin with the next course. 2. Dealing with Interpersonal Conflict (#CRl00) or Resolving Conflict in the Workplace (#CR763) · Take one or the other, not both. These courses teach essentially the same skills; however, the latter course focuses specifically on workplace con• flict situations. These courses are the prerequisite to all other core courses in the program. 3. Dealing with Anger (#CR200), Negotiation Skills Level I (#CR500), Mediation Skills Level I (#CR300), and a basic elective such as Asserting Yourself Under Pressure (#CR702) These courses can be taken in any order. The first three are core courses, and must be taken for the Certificate Program. 4, Advanced Electives Consult the current calendar for listings. Advanced electives require several prerequisite courses. 5. Mediation Skills Level II (#CR400) This course is optional for those wishing to complete their Certificate in Conflict Resolution. It will, however, be considered a prerequisite to advanced training in mediation. 6. Negotiation Skills Level II (#CR600) It is recommended that this course be taken at the end of your program so that you will have had maximum skills-building opportunities from the previous courses. At this point you will be thinking about preparing for your assessment, and can use this These courses are strongly recommended to students who want the opportunity to build their skills. They are designed to help you prepare for the assessments, and provide a more in-depth look at your skill level and areas to work on prior to assessments. Seven hours of credit for each twoday course will count towards the Certificate Program. 8. Mediation Skills Assessment (#CR499) This assessment is for those who would like additional experience as well as feedback on their mediation work. It is not a requirement for advanced courses in mediation. 9. Negotiation Skills Assessment (#CR699) Completion of your course work is recommended before taking your assessments. If you do not pass your assessment, you can schedule a reassessment at a later date after you have worked on the skill areas recommended by the assessment team. Core Courses Courses marked with an asterisk (*) may be taken as electives in the Management Development for Residential Settings Certificate Program. Dealing with Interpersonal Conflict (#CRl00)* This course focuses on the dynamics and sources of conflicts, and explores ways to resolve them more effectively. Participants will have an opportunity to assess their own conflict style and to broaden their range of approaches. The course will examine conflict attitudes and beliefs, conflict theory, defensiveness, and the role of assumptions and emotions. It will include specific concepts and skills useful in resolving interpersonal conflicts. Emphasis is on increasing self-awareness and skill development through strucrored To register, phone 604/528-5590; general inquiries, phone 604/525-5422 exercises and simulations. Videotape will be used on the final day. This course is a prerequisite for all other core courses. Length: Three days (21 hours) · Date(s): September 23-25, Nym Hughes October 2-4, Gary Harper; cosponsored with Surrey/White Rock Mediation Services Society, at Surrey Conference Centre, 9260 - 140 Street, Surrey October 15-17, Wendy Hilliard October 19 & 26, November 2, Gary Harper October 29-31, Nancy McPhee November 12-14, Kelly Henderson December 10-12, Joan Balmer Fee: $295 Resolving Conflict in the Workplace (#CR763)* This course is equivalent to Dealing with Interpersonal Conflict, but focuses on workplace conflict situations. The course explores the dynamics of conflict, both generally and in the work environment. Emphasis is on participants' own conflict styles at work, effective confrontation, and collaborative conflict resolution. This course will be of particular value to managers and supervisors whw evidence should be collected, stored, and documented so that it will be admissible in court. Participants will practice methods of gathering state, ments, keeping notes, and conducting interviews. Length: Two days Date(s): October 28,29 Fee: $175 lnstructor(s): Jeff Sim Courtproofing for Enforcement Personnel (#EPl 77) Enforcement personnel from a variety of agencies may be called upon to present evidence in court. This course is designed to help them prepare for their court appearance. It provides an overview of the criminal justice system and the court system, and takes participants through the steps leading to, and through, the court process. On day two, participants will have the opportunity to participate in a mock trial, in which they will pres, ent evidence and be cross,examined on Skills In spite of efforts to ensure voluntary compliance, officials at various levels of government frequently find that laws they are charged with upholding must be enforced through the courts. Career and Community Studies offers a contract course designed to prepare individuals responsible for the administration and . enforcement of provincial and municipal laws to successfully investigate, prepare, and prosecute their cases. Instructors Jeff Sim, a police officer with over 14 years of experience, has been involved in police training since 1988. He has a Diploma in Social Sciences and a Certificate in Adult Education, and is completing a B.A. in Adult Educa, tion. James W. Williams, LL.B., has practiced law in Vancouver since 1985. Although he is active primarily as a criminal defense lawyer, he has also appeared before such tribunals as the Law Society of B.C. and the B.C. Securities Commission. Before taking his law degree, he was a member of the RCMP for 11 years. The five,day course includes a discussion of relevant legislation and takes participants through the steps involved in prosecuting a case; from gathering and preserving evidence to presenting the evidence in .court. It concludes with a court visit and a mock trial in which participants have an opportunity to present evidence based on real or composite cases typical of those they enforce. Lawyers with experience in pros, ecuting and defending cases in the Brit, ish Columbia court system conduct the courses. They are assisted by other instructors with expertise in specific fields related to the topics presented. For fur, ther information; or to discuss a ccmrse specifically designed for your agency, contact Patricia McNeill at 604/528,5623. Length: Five days Date(s): Available as a contract course only. Contact the Program Coordinator for details. To register, phone 604/528-5590; general inquiries, phone 6041525-5422 Career and Community Studies 37 Managen1.ent �. ,. �. i11 � Unless otherwise indicated, Management courses will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. Please see the Administrative/Support Staff (page 12) and Trainer Development (page 48) categories for additional listings. For more information, call the Program Coordinator, Patricia McNeill, at 604/528-5623. For a booklet containing further details, call the Program Assistant, Lynda Getz, at 604/528-5619. Courses marked with an asterisk (*) may be taken as electives in the Management Development for Residential Settings Certificate Program. Basic Supervisory Certificate Program 1.,�1/; �·� Many participants in our Basic Supervis, 01y courses have requested a certificate to show that they have successfully c.om• pleted these courses. We are now able to fulfill that request. To receive a Basic Supervisory Program certificate, you must fulfill the following requirements: 1. Full attendance at Basic Supervi..,;ory Program Weeks 1 and 2 2. Completion of four additional days of training in management courses offered by Careel' and Community Studies (usually two courses) Basic Supervisory Program, Week 1 (#BSCP200) Each job or func.tion has specific areas of knowledge, skill, and operating values that, taken together, give individuals the competence to perform a particular job. This competency-based course covers such topics as the role of the supervisor, situational leadership and teamwork, staff development, delegation of work, com• munication &nd interpersonal effective­ ness, problem solving and decision mak• ing, and conflict resolution. Week 1 of the Basic Supervisory Program is for first• levei supervisors, or those who aspire to be supervisors, in both government and private agencies. B.C. Corrections Branch employees who successfully com• plete the course will be granted certifi• cation for the Basic Supervisor Compet• ency, Week 1. Co-sponsored with the Corrections Academy. Enrolment is limited to 16 participants. Length: Date(s): Five days October 7-11 November 18-22 October 21-22 & November 4-6 (see below) 9:00 am - 4:30 pm on Time: day l; 8:30 am - 4:30 pm on subsequent days $465 Fee: lnstructor(s): A consultant with Ryane Consulting Inc. 3. Successful completion of a written report that shows you have met the goals of the program. The report will be based on an actual intervention you have completed in your workplace or volunteer organization. For further details, please contact the Program Assistant, Lynda Getz, at 604/528-5619. Basic Supervisory Program, Week 2 (#BSCP300) This second-level course uses short lec­ tures, discussion groups, case studies, and practice sessions to build on the skills gained in the Basic Supervisory Program, Week 1. The course addresses three key challenges of supervisors: completing performance appraisals, dealing with problem employees, and building an effective team. It includes practical exer­ cises to improve the team's cooperation and commitment, and the supervisor's own time management and meeting skills. Participants are encouraged to share ideas and concerns encountered in their role as a supervisor. Prerequisite(s): Basic Supervisory Program, Week 1. Enrolment is limited to 16 participants. Length: Date(s): Five days November 14-15 & December 2-4 (see below) Time: 9:00 am - 4:30 pm on day l; 8:30 am - 4:30 pm on subsequent days Fee: $475 Instructor(s): A consultant with Ryane Consulting Inc. In response to requests from participants, we have scheduled the Basic Supervisory Certifi• cate Program core courses in shorter time segments. Basic Supervisory Program, Week 1, Part A (#BSCP210) This course covers the first two days of the Week 1 program described above. Specific topics to be addressed are: leadership, empowerment, and delegation skills. Length: Two days Date(s): October 21-22 Time: 8:30 am - 4:30 pm Fee: $185 Instructor(s): A consultant with Rvane Consulting Inc. Basic Supervisory Program, Week 1, Part B (#BSCP220) This course covers the last three days of the Week 1 program described above. Specific topics to be addressed are: com• munication styles and skills; problem solving and diversity; and conflict resolution. Prerequisite(s): Basic Supervisory Program, Week 1, Part A (#BSCP210). Length: Three days Date(s): November 4-6 Time: 8:30 am - 4:30 pm Fee: $280 Instructor(s): A consultant with Ryane Consulting Inc. Basic Supervisory Program, Week 2, Part A (#BSCP310) This course covers the first two days of the Week 2 program described above. Specific topic to be addressed is perform• ance planning and review. Prerequi• site(s): Basic Supervisory Program, Week 1 (#BSCP200 or #BSCP210 and #BSCP220). Length: Two days Date(s): November 14-15 Time: 8:30 am - 4:30 pm Fee: $190 Instructor(s): A consultant with Ryane Consulting Inc. Basic Supervisory Program, Week 2, Part B (#BSCP320) This course covers the last three days of the Week 2 program described above. Specific topics to be addressed are problem employees; time management and effective meetings; and team building. Prerequisite(s): Basic Supervisory Pro• gram, Week 1 (#BSCP200 or #BSCP210 and #BSCP220); Basic Supervisory Pro• gram, Week 2, Part A (#BSCP310). Length: Three days Date(&): December 2-4 Time: 8:30 am - 4:30 pm Fee: $285 lnstructor(s): A consultant with Ryane Consulting Inc. Basic Supervisory Certificate Program: The Report Project (#BSCP400) To receive a Basic Supervisory Program certificate, participants must attend Basic Supervisory Program, Weeks 1 and 2; complete four additional days of training in management courses offered by Inter• disc.iplinary Studies; and successfully complete a VITitten report that shows that they have met the goals of the program. The report will be based on an actual intervention completed in the workplace or in a volunteer organization. For fur. ther information or to request a certificate program application package, please contact the Program Assistant, Lynda Getz, at 604/528-5619. Fee: People Problems: How to Supervise Challenging Employees (#MGMT315)* One of the greatest challenges of supervi• sors and managers today is dealing with employees whose performance is ineffective or whose behaviour gets in the way. Managing these people is demanding, stressful, and time-consuming. If the problem is ignored, the motivation and productivity of all employees often decreases. Having the skills to. deal with poor performance makes the job of the supervisor or manager easier and more satisfying. This two-day course will focus on specific guidelines and techniques to help meet the challenge of problem behaviour confidently and effectively. Length: Date(s):. Two days September 23-24 November 25-26 Fee: $175 Instructor(s): A consultant with Ryane Consulting Inc. Together We Stand: Effective Team Building (#MGMT120)* Teamwork has long been seen as a basic organizational need. Today, an increased focus on team formation and team development has created a need for managers to develop further competence in team building. This course explores the con• cept of team - what differentiates a group from a team, what a team really is, why teams exist in the first place·, and how teams are develop~d - and looks at ways to measure and improve team effective• ness. The role of the leader in work teams is also explored. Participants will practice strategies for building and enhancing teams while developing an understanding of how teams function. Length: Date{s): Two days October 7-8 December 2-3, Victoria (for details, see out-of-town listings and separate fee on page 41) December 9-10 Fee: $175 Instructor(s): Elizabeth Robinson, M.S.W., R.S.W. $150 To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 39 Facilitating for Results: Helping Groups to Succeed (#MGMT306)* Facilitation skills are in demand daily as organizations change internally and change the way they do business. In this course, participants will identify and practice key skills that will help them become more skilful facilitators in a var­ iety of settings, ranging from work and quality teams to community groups and others trying to get things done through collaborative processes. Participants will learn methods for dealing with difficult individuals and practice techniques to ensure that a desired outcome or result is achieved within a realistic time frame. Through group work, presentations, class discussions, and feedback from others, participants will develop a personal, flex­ ible process for facilitating in a variety of situations. Length: Two days Date{s): October 17-18 Fee: $175 lnstructor{s): Sandra Heath, B.A. Communications Planning (#MGMT314)* Organizations today recognize that effec­ tive communication - both within and outside of the organization - is a key element for success. This is especially true in a time of cutbacks and other changes. How an organization communi­ cates with its staff, clients, key stakeholders, and the public has an impact on how well the organization is perceived and whether its services are known and understood. This two-day course is designed to give managers, supervisors, and individuals in an organization dealing with communication functions a better understanding of the internal and external communication needs of their organization. The course will introduce the skills required to devel­ op and implement communication plans to meet those needs in the most econ­ omical and innovative manner. Length: Two days Date(s): October 30-31 Fee: $175 lnstructor(s): Zena Simces Katz 40 Career and Community Studies Clear and Simple: A Course on Writing Memos, Letters, and Reports (#MGMT212)* This course is for supervisors and man­ agers who know what they want to say but have difficulty putting it in writing. Course content is based on plain lan­ guage principles. Days 1 and 2 will cover communication as a transaction, writing skills, business styles, and conveying organizational messages. Day 3 will focus on report writing and will cover planning, organizing, and special tech­ niques. Participants are requested to submit two one-page samples of their written work when they register. This course is limited to 18 participants. Three days. Length: Date(s): October 30 - November 1 Fee: $235 lnstructor{s): A consultant with Ryane Consulting Inc. Influencing Decision Making and Change (#MGMT21O)* .To influence decisions, individuals must be able to communicate the merit of their ideas persuasively; they must create both an opportunity for, and interest in, the presentation of their ideas - both upward and downward in their organization. The skills and strategies presented and practiced in this two-day course will increase participants' under­ standing of their personal styles of influ­ encing, and why their current influencing strategies and skills work in some situ­ ations but are less effective in others. Participants will practice methods to build on what works and transform what does not. Length: Two days Date{s): November 6-7 Time: 9:00 am - 5:00 pm Fee: $175 lnstructor{s): Michael Fogel, LLB., J.D., M.Ed. (Counselling Psy­ chology) pp Communication Skills for Women at Work (#MGMT320) This lighthearted interactive course is designed to. help women increase their influence and power in the day-to-day exchanges of a mixed-gender workplace. Topics to be explored over the course of the day include: childhood play patterns that affect communication later in life; emotional needs of men and women in communication; differences in decision making, humour, and handling stress; and communication liabilities for women in a mixed-gender workplace. The emphasis is on developing a sensitivity to, and appreciation for, the differences in style; reducing assumptions and misin­ terpretations; and developing practical tools to use in -the workplace to maximize influence. One day Length: November 15 Date(s): $110 Fee: lnstructor{s): Carol ·Boothroyd -· Using the Myers-Briggs Type Indicator (MBTI) as a Team­ Building Tool (#MGMT32S)* The Myers-Briggs Type Indicator {MBTI), first published in 1975, has become one of the most widely used psychological assessment tools for individuals and groups. For individuals, the MBTI has been used for self-growth and career planning. With groups and teams, MBTI can be applied in a variety of ways: ·to analyze the team by assessing its strengths and blind spots in a non-judgmental way; to clarify problems; to design interven­ tions; to heighten team awareness; to help reduce unproductive interpersonal and intra-organizational conflict; and to help the team deal with issues such as communication, change, or leadership. What makes the MBTI so powerful is that it is a resource not only for under­ standing current issues but also for antici­ pating, or even predicting, problems. This course uses the MBTI as a founda­ tion for exploring individual preferences and the impact that each individual has on a team and its development. To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Length: Date(s): Fee: Two days November 18-19 $200 (includes cost of the assessment tool) Instructor(s): Elizabeth Robinson, M.S.W., R.S.W., and Rob Goodall, M.A. Working Together: Bridging the Gender Gap (#MGMT202)* Research and personal experiences con• firm that cross-gender communication is often less precise, complete, accurate, and effective than is generally assumed. As a result of gender-specific ways of com. municating, addressing conflict, and problem solving, men and women working together will experience misunder• standings, misperceptions, and invalid or faulty assumptions. Gender gap glitches may occur. For example, one person's desire to work on a project as a team may be misinterpreted by someone who wants to work independently, or the inability to work out a problem because of different approaches may alienate one person from the other. Gender-related differences can offer opportunities for an enhanced working relationship, but a failure to understand and effectively employ these differences is likely to prove problematic. Participants in this workshop will enhance their ability to value and understand gender-related communication styles; conceptual frameworks, and problem-solving processes, and will explore ways to move from misunderstanding to fuller comprehension, and from missed opportunities to effective options. Length: Date(s): Two days Available as a contract course only. Contact the Program Coordinator for details. Instructor(s): Michael Fogel, LLB., J.D., M.Ed. (Counselling Psychology) Courses Around B.C. Victoria Together We Stand: Effective Team Building (#MGMT120V) For a course description, see page 39. Length: Two days Date(s): December 2-3 Location: Harbour Towers Hotel Fee: $225 Instructor(s): Elizabeth Robinson, M.S.W., R.S.W. Instructors Carol Boothroyd is a trainer and presenter who specializes in communication issues. Her background includes experience in education, public relations, and television broadcast journalism. She has also owned and operated her own business, where she learned first-hand the challenge of recruiting, training, and motivating staff. Her clients include federal, provincial, and municipal government agencies, private sector businesses, school boards, and non-profit agencies. Carol works with individuals ranging from toplevel management to front line personnel. Michael Fogel, LLB., J.D., M.Ed, (Counselling Psychology), is a media• tor, group facilitator, and trainer in private practice. He works with public and private sector organizations teaching negotiation, mediation, and communication skills. He also works with managers, supervisors, support staff, and human resources personnel to create and implement organizational changes, restructuring, and strategic plans. To register, phone 604/528-5590; general inquiries, phone 6041525-5422 Rob Goodall, M.A., is a management consultant in private practice. He has had experience as a teacher, education instructor, and education department manager. He has been in private practice since 1993, and works particularly in the health care field. Sandra Heath, B.A., is a management training and human resources consultant whose experience includes responsibility for human resources, policy development, and training. She has line management experience in B.C. and Alberta and in the federal public sector. Zena Simces Katz is a consultant and trainer specializing in management consulting. She has over 20 years of experience working in government and with community groups in a number of provinces. Elizabeth Robinson, M.S.W., R.S.W., is a private consultant and trainer with extensive management experience in child welfare and medical settings. She is on the faculty of the School of Social Work at UBC. Ryane Consulting Inc. has designed and delivered courses on topics related to leadership and management, communications and conflict, and busi, ness writing for more than 20 years. Consultants are highly skilled in creating trust and a participative atmosphere as well as balancing theory and practical applications. Career and Community Studies 41 Residential Care Unless otherwise indicated, Residential Care courses will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information, call the Program Coordinator, Sandra Rice, at 604/528-5633. For a brochure describing program structure, content, and eligibility, contact the Program Assistant, Nenita Capili, at 604/528-5631. Management Skills Management Development for Residential Settings Certificate Program This certificate program was created in consultation with executive directors and front line managers from the residential and vocational fields. It is designed to meet the needs of supervisors and man­ agers who work in a variety of residential and vocational settings. The program provides management skills specific to this workplace, and opportunities to network with other professionals from the field. The program consists of 20 days of train­ ing: eight two-day core courses and four classroom days of Justice Institute elec­ tives. Courses should be taken in sequence from Level 1 through 8, unless otherwise approved by the Coordinator. Interested persons should request an application form from the Program Assistant at 604/528-5631. Participants must currently be supervising others or have proven supervisory experience. Participants in non-supervisory positions should contact the Coordinator at 604/528-5633, as limited seating is avail­ able for persons preparing for the super­ visory role. 42 Career and Community Studies Core Courses Please register for each level directly with the Registration Office. Management Development for Residential Settings, Level 1 (#MGMT214) This two-day course is designed to help supervisors examine and apply basic supervisory skills. It covers the role and responsibilities of the supervisor, ways to assess the supervisor's personal communi­ cation style and strengthen communica­ tion with staff, methods for assessing · employees' levels of motivation and ability, and how to communicate with and delegate to staff who work shifts or on call. Two days Length: September 25-26 Date(s): Fee: $175 lnstructor(s): Mario Govorchin Management Development for Residential Settings, Level 2 (#MGMT218) This two-day course is designed to help supervisors who work in_ residential set­ tings develop performance goals and objectives with their staff, practice· writ­ ing-performance standards, examine methods for conducting effective perform­ ance reviews, develop action plans for staff development, practice managing performance problems, examine situational leadership theory and assess personal leadership styles, diagnose the level of competence and commitment of staff in relation to tasks, and contract with staff for specific leadership styles to best suit their needs. Length: Two days Date(s): October 8-9 Fee: $175 lnstructor(s): Sandra Rice Management Development for Residential Settings, Level 3 (#MGMT230) This two-day course is designed to help supervisors strengthen their supervisory skills and knowledge. Participants will gain information to develop a set of ethi­ cal and professional standards for their workplace. Students will also explore current information on professionalism and review legal constraints on these standards; and examine the supervisor's role in relation to ethical standards, values, and professionalism in residential settings. Participants will also examine the supervisor's role in promoting effec­ tive time and stress management within the team, identify sources of employee stress and strategies for coping, and examine the organizational hierarchy and communication flow to assess levels of stress. Two days Length: October 28-29 Date(s): Fee: $175 Instructor(s): Martha Joy Manag�ent Development for Residential Settings, Level 4 (#MGMT240) This two-day course is designed to help supervisors develop a methodology for effective labour/management relations. Participants will have the opportunity to clarify existing policies and legalities, such as collective agreements and employment standards, that govern labour/management relations; identify discrepancies between policies (contracts) and practice; identify and practice the communication skills required for effec­ tive disciplinary action; explore the prin-. ciples of clarity, consistency, and fairness that constitute due process; and examine the legal and ethical responsibilities of the employer/manager regarding labour relations and some areas of contention. To register, phone 6041528-5590; general inquiries, phone 6041525-5422 Length: Two days Date(s): November 14-15 Fee: $175 Instructor(s): Carol Cohen, M.A., and Marion Malcolmson, M.S.W., R.S.W. Management Development for Residential Settings, Level 5 (#MGMT250) This two-day course is designed to help supervisors identify and practice specific management problem-solving and decision-making techniques and their effec• tiveness; define existing management structures and roles; set agendas and practice basic facilitation skills for effective team meetings; and examine potential meeting challenges such as conflict, hidden agendas, content over process, and process over content. Length: Two days Date{s): November 28-29 Fee: $175 Instructor(s): Pat Meyer Management Development for Residential Settings, Level 6 (#MGMT260) This two-day course is designed to help supervisors write job descriptions, interview and select staff, and provide effective orientation in the context of residential facilities. Participants will gain an understanding of the functions and elements of a job description, practice writing job descriptions, identify effective recruitment procedures for full-time and relief staff, practice methods for conducting an effective job interview that also complies with ethical standards, and identify the elements of a successful orientation. Length: Two days Date(s): December 11-12 Fee: · $175 lnstructor(s): Pat Meyer Management Development for Residential Settings, Level 7 (#MGMT270) This two-day course is designed to help supervisors strengthen their financial management, budget projection, and report-writing skills. Participants will examine the tendering process for contracted house maintenanc;e; methods for building a resource file for contractors; budget projection and petty cash manage• ment; various contractual arrangements with funding bodies; and techniques for writing successful letters, reports, and proposals. Length: Two days Date{s): Offered in January term Fee: $175 lnstructor(s): Elizabeth Robinson, M.S.W., R.S.W. Management Development for Residential Settings, Level 8 (#MGMT280) This two-day course is designed to help supervisors gain information and techniques needed to manage emergencies and understand the legal obligations of managing a residential facility. Participants will examine the manager's role in managing fire safety, emergency response planning, and house security; and examine the protocol for critical incidents and the debriefing process. Length: Two days Date(s): Offered in January term Fee: $175 lnstructor(s): Elizabeth Robinson, M.S.W., R.S.W. Management Development for Residential Settings Certificate Program Graduation Ceremony Thursday, September 12, 1996 6:00 pm To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Electives Four days of Justice Institute electives are required in the Management Development for Residential Settings Certificate Program. Electives currently being offered are listed below. See course descriptions in this calendar under the Computer, Conflict Resolution, Counselling, Management, and Trainer Development categories. Electives must be Justice Institute courses. Asserting Yourself Under Pressure (#CR702) Clear and Simple: A Course on Writing Memos, Letters, and Reports (#MGMT212) Communications Planning (#MGMT314) Creating Instructional Materials (#TD120) Critical Incident Stress: Responding to Trauma in the Workplace, Level I (#EP117) Critical Incident Stress: Responding to Trauma in the Workplace, Level II (#EP117A) Critical Skills for Communicating in Conflict (#CR735) Criticism: How to Give and Receive It (#CR706) Dealing with Anger (#CRZ00) Dealing with Interpersonal Conflict (#CRl00) Facilitating for Results: Helping Groups to Succeed (#MGMT306) Fundamentals of Instructional Planning (#TD300) Ideas for Active Learning (#TDl00) Influencing Decision Making and Change (#MGMT210) Instructional Skills, Level I (#TDZ00) Making It Hard to Say No - Negotiating with Difficult People (#CR767) Mediation Skills, Level I· (#CR300) People Problems: How to Supervise Challenging Employees (#MGMT315) Resolving Conflict in the Workplace (#CR763) Safe at Work: Strategies for Preventing Workplace Violence (#CP300) Together We Stand: Effective Team Building (#MGMT120) Using the Myers-Briggs Type Indicator (MBTI) as a Team-Building Tool · (#MGMT325) . ' Working Together: Bridging the Gender Gap (#MGMT202) Working with Groups in Instructional Settings (#TD320) Career and Community Studies 43 Front Line/ Supervisory Skills Coaching Job Readiness Skills (#SUP122) .l. -'•- -- This two-day course is designed for youth care workers, community support workers, school liaison workers, life skills resource persons, and other front line workers who want to coach their clients in job readiness skills. Participants will learn coaching techniques that will help their clients make the transition to the world of work; learn to use supporting resource materials provided for this course; explore ways to build confidence for persons preparing to compete in the job market; explore successful job search techniques; examine liaison and net­ working protocol with the business community and not-for-profit organiza­ tions; examine volunteer service opportunities; learn up-to-date informa­ tion on current resume trends and reference-checking criteria; and identify selection interviewing protocol. Partici­ pants will be provided with a resource kit to further develop their expertise. Length: Two days November 26-27 Date(s): Fee: $165 lnstructor(s): Denise Grams 111¥◄ Using Everyday Life Events to Facilitate Change with Youth (#CY172) For a course description, see page 14 in the Child and Youth Care category. Length: Two days Date(s): November 4-5 Fee: $185 Instructor(s): Thom Garfat, Ph.D. (Child and Youth Care) Courses Around B.C. Electives The Management Development for Residential Settings Certificate Program is now.offered in several locations outside the Lower Mainland. For information about the program and future locations, contact the Program Coordinator, Sandra Rice, at 604/528-5633. · Please see page 22 for community colleges co-sponsoring Justice Institute Conflict Resolution courses that can be used as electives for this program. For course descriptions, please see the Conflict Resolution category, beginning on page 23. Electives must be Justice Institute courses. Out-of-town participants may take the levels of Management Development for Residential Settings Training out of sequence without prior approval of the Coordinator. Victoria Together We Stand: Effective Team Building (#MGMT120V) Core Courses For a course description, see page 39 in the Management category. Victoria Length: Two days Date(s): December 2-3 Location: Harbour Towers Hotel Fee: $225 lnstructor(s): Elizabeth Robinson, M.S.W., R.S.W. Management Development for Residential Settings, Level 5 (#MGMT250V) Length: Date{s): Location: Fee: Two days September 24-25 Harbour Towers Hotel $185 Management Development for Residential Settings, Level 6 (#MGMT260V) Length: Date{s): Location: Fee: Two days October 29,30 Harbour Towers Hotel $185 Management Development for Residential Settings, Level 7 (#MGMT270V) Length: Date{s): Location: Fee: Two days November 13,14 Harbour Towers Hotel $185 C Management Development for Residential Settings, Level 8 (#MGMT280V) Length: Date{s): Location: Fee: Instructors Carol Cohen, M.A., is a counsellor/coordinator with the Family Services Employee Assistance Group. She has worked in residential settings for youth and is experienced in both direct service and management. Mario Govorchin is a consultant and trainer with extensive experience working with clients with disabilities. He has worked in residential settings. Mario is a senior trainer for the JI Centre for Conflict Resolution Train• ing. Denise Grams is a life skills counsellor, instructor, and trainer. She has 10 years of experience working in the social services field coordinating a child care program, and as a rehabilitation officer and counsellor. She has been in private practice (Life Unlimited - Life Management Skills Training) since 1990. Martha Joy, B.S.W., is a consultant with extensive experience working with children, youth at risk, and persons with disabilities. She has worked in residential settings with youth and is experienced in both direct service and management. Marion Malcolmson, M.S.W., R.S.W., works in cross-cultural settings as the Coordinator of Counselling Services at Invergarry Adult Learning Centre. Her counselling and training experi• ences include employee assistance programs. She has been employed in both direct service and administration and currently maintains a private practice. Pat Meyer is a consultant who has offered workshops in Canada, the U.S., and New Zealand. She conducts workshops and consultations on devel• oping services for people with disabilities, including the transition of people with complex health needs from institution to community living. Sandra Rice is the Coordinator of the Management Development for Residential Settings Certificate Program. She has extensive experience training and working in the management field and has worked in residential settings. Elizabeth Robinson, M.S.W., R.S.W., is a social worker in private practice. She has extensive experience as a manager and trainer in child welfare and medical settings. She is also a sessional lecturer at the School of Social Work at UBC. Two days December 4-5 Harbour Towers Hotel $185 To register, phone 6041528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 45 TaxiHost The Greater Vancouver Taxi Partnership Committee developed TaxiHost in 1994 to help create a consistently high stan­ dard of taxicab service in the Greater Vancouver Regional District. The pro­ gram includes applicant screening, train­ ing, and testing. It is open to current taxicab drivers who wish to update their professional skills or to receive a certifi­ cate to document their proficiency, and to new drivers who wish to develop the basic attitudes, knowledge, and skills required to be a successful taxicab driver. The sponsoring committee includes repre­ sentatives from most taxicab companies in the GVRD, B.C. Taxi Association, · B.C. Motor Carrier Commission, Insur­ ance Corporation of British Columbia (ICBC), Tourism Vancouver, Tourism B.C., Pacific Rim Institute of Tourism, United Steelworkers of America, Vancouver International Airport Author­ ity, Vancouver City Council, Vancouver Hotel and Restaurant Association, Vancouver Police Department, Pacific Traffic Education Centre, and the Justice Institute of B.C. The Committee's goals are to raise the level of taxicab service in the Greater Vancouver region so that it is among the best in the world, and to make the program available to other communities. TaxiHost Levels The Justice .Institute began offering TaxiHost Level 1 courses in July 1995. By 1996, the JI had accepted over 1600 applications and issued 780 Level 1 Certificates. Three additional levels of TaxiHost are now being planned. A certificate for each level requires the completion of previous levels. Level 1: Driver is an entry-level program involving applicant screening and 27 hours of classroom training: SuperHost for Taxicab Drivers, Road Sense Driving, and Taxi Industry and Local Knowledge. 46 Career and Community Studies Current taxicab drivers from the GVRD can challenge this level by presenting acceptable credentials and passing a chal­ lenge exam. better position to meet the high knowl­ edge standards required for employment by some of the leading taxicab com­ panies. Level 2: Professional will require com­ pletion of Level 1 and selected courses and exams, such as Collision Prevention - Driving with Finesse (in-car training), Advanced Regional Geography, and Taxicab Driver Safety- Assault Avoid­ ance. Length: Date(s): Fee: Level 3: Certified will include a perform­ ance appraisal by a supervisor and an evaluation by an anonymous passenger. Level 3 will be implemented through the Pacific Rim Institute of Tourism. Level 4: Tour Guide will include an examination meeting National-Tour Guide Standards. It will also be imple­ mented through the Pacific Rim Institute of Tourism. Level 1 Courses Before registering in a Level 1 course, applicants must attend an assessment session at the Justice Institute and meet a number of entrance requirements for the program. Assessment sessions are held twice monthly and involve approximately 1.5 hours, including tests. l'here is a $25 fee for each applicant. For information, phone TaxiHost Centre at 604/528-5808. Taxi Industry and Local Knowledge (#TAXI 110) This course provides a review of taxi operations (pre• and post-trip inspections, money transactions, trip sheets, taxi stands, etc.), rules and regulations, dis­ ability awareness, dangerous goods aware­ ness, driver safety, map book skills, and major routes and destinations within the GVRD. New drivers who develop an excellent knowledge of GVRD geography before entering this course will be in a 12 hours plus exam Monthly, varying schedules $65, which includes man­ ual, map book, and booklet on transporting people with disabilities lnstructor(s): John Alexander, Peter Bryant, Jasbir Sandhu Road Sense Driving (#TAXI 100) This course helps drivers develop the key attitudes and road skills required to be a safe professional driver. Topics include right-of-way; speed; intersection skills; parking lot skills; backing up; changing lanes; and assessing road, weather, pass­ enger, and driver conditions. The course includes videotapes of traffic situations; the tapes were developed by the Pacific Traffic Education Centre, a joint venture of ICBC and the Justice Institute. 6 hours Monthly, varying schedules $35, which includes work­ books lnstructor(s): Al Lund, Spencer MacDonald, and Fred Pachal Length: Date(s): Fee: SuperHost for Taxicab Drivers (#TAXI 120) This course was developed by Tourism British Columbia and is an expansion of the SuperHost program originally devel­ oped for Expo 86. Topics include the importance of customer service skills, the importance of tourism in th� provincial economy, making a positive first impres­ sion, tips for improving communication, serving customers with disabilities, handl­ ing customer concerns, effective listen­ ing, and managing change. To register; phone -6041528-5590; general inquiries, phone 604/525-5422 9 hours Monthly, varying schedules $50, which includes a workbook Instructor(s): Susan Bell, Dean Christy, Paul Jonson, Jenni Pollitt, Tanis Sawkins, Kent Waugh Length: Date(s): Fee: Advanced Courses and Exams Several advanced courses and exams are currently under development and are expected to be available in 1997. Courses in Other Comm.unities Road Sense Driving (#TAXI 100) and SuperHost for Taxicab Drivers (#TAXI 120) can be offered in other communities at cost. Taxi Industry and Local Knowl­ edge (#TAXI 110) can also be offered following development of an appropriate local geography component. For a Level 1 Certificate to be issued outside the GVRD, acceptable language screening procedures and standards would have to be developed. Interested communities or companies should telephone TaxiHost Centre at 604/528-5808, or fax 604/528-5806. Instructors TaxiHost instructors are selected from the taxi, tourism, and professional driving communities. TaxiHost Centre The TaxiHost Centre provides a single location for coordinating taxicab driver assessment and training. The Centre is located at the Justice Institute under the sponsorship of the Pacific Traffic Educa­ tion Centre. For further information about TaxiHost Centre or the TaxiHost program, phone the TaxiHost Centre Manager, Jasbir Sandhu, at 604/528-5808. Pacific Traffic Education Centre (PTEC) The Pacific Traffic Education Centre (PTEC} is a joint venture of the Justice Institute of B.C. and the Insurance Cor­ poration of B.C. Launched in 1988, PTEC was established to help reduce the number and severity of traffic accidents in British Columbia by offering courses in advanced driver training and traffic acci­ dent investigation, and by conducting traffic research and participating in other forms of traffic safety training. PTEC offers the following courses: • Driving with Finesse • Total Control Driving • Traffic Accident Investigation Levels I- IV • Industrial Accident Investigation For information on any of the courses offered by PTEC, please call 604/528--5805 or fax 528-5806. Trainer Developinent Core Courses Unless otherwise indicated, Trainer Development courses. will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information, call the Program Coordinator, Patricia McNeiU, at 604/528-5623. For a booklet containing further details, call the Program Assistant, Lynda Getz, at 604/528-5619. Once prerequisites have been satisfied, core courses in the Trainer Development series can be taken in any order; however, courses are listed here in the recommended order. Courses marked with an asterisk (*) may be taken as electives in the Management Development for Residential Settings Certificate Program. Instructional Skills, Level 1 (#TD200) (formerly Training for Trainers: Tips, Techniques, and Tactics)* Trainer Development Certificate Program The Trainer Development Certificate Program is a practical program designed for both full-time training profes&ionals and persons who provide training as part of their overall job responsibilities within an organization. It focuses on the core skills and knowledge required to plan and d�liver creative, effective training sessions. The program also provides opportunities in the classroom for partici­ pants to apply the skills and knowledge that are the foundation of each course. The program was developed with input from trainers in variety of settings. Instructors are training professionals with a background in adult education. To qualify for the certificate, applicants must complete 12 days of core training (six courses/78 hours), four days of elec­ tives (usually two courses/26 hours), and a two-part assigriment. Persons who have previously taken Training for Trainers courses through Interdisciplinary Studies will receive credit for those courses. 48 Career and Community Studies This practical course is for people who deliver training as part of their overall job and want to learn new skills or enhance existing ones. Content includes: characteristics of adult learners, positive learning environments, instructional styles and techniques, motivational strat• egies, and instructional challenges. The number of participants will be limited to 12 to allow opportunities for each to practice group training in a suppprtive setting. Length: Two days Date(s): September 26-27, Reva Kalef October 10-11, Margaret Owens October 24-25, Margaret Owens November 12-13, Colleen Vaughan December 12-13, Colleen Vaughan $225 Fee: IU#'ti Instructional Skills, Level 2 (#TD220) This course is for trainers who wish to both increase their knowledge of the instructional process and have an oppor­ tunity to practice specific skills and receive feedback. Content includes: criti­ cal thinking; motivation; perceptual learning modes; communicating clearly, use of questions; overviews, cuing, debriefing, integration, and summaries; assessment strategies; feedback; ethical issues; and instructor self-care. The num­ ber of participants will be limited to 12. Prerequisite(s): Instructional Skills, Level 1 (#TD200) (formerly Training for Trainers: Tips, Techniques, and Tactics [#MGMT223]). If you have not taken #TD200 (or #MGMT223), please send a written application to the Program Coordinator outlining training experience and/or previous training for trainers courses. Please include the name of the instructor, the length of the course, and a brief description of the course. Two days September 30 - October 1 November 28--29, at Jericho Hill Centre, 4196 West 4th Avenue, Vancouver, B.C. (old JI Cafeteria Building; please note that there are no lunch facilities on site) $225 Fee: Instructor(s): Reva Kalef Length: Date(s): Fundamentals of Instructional Planning (#TD300)* This interactive two-day course is for trainers who are responsible for planning instruction for adult learners. Participants will have an opportunity to increase their understanding of the instructional planning process and apply the knowl­ edge and skills to their own planning situation. They should have a project in mind to work on over the course of the two days. The number of participants will be limited to 16 to allow opportunities for each to receive coaching. Prerequi•. site(s): Instructional Skills, Level 1 (#TD200) (formerly Training for Trainers: Tips, Techniques, and Tactics [#MGMT223]). If you have not taken #TD200 (or #MGMT223), please send a written application to the Program Coordinator outlining training experience To register, phone 604/528-5590; general inquiries, phone 604/525-5422 and/or previous training for trainers courses. Please include the name of the instructor, the length of the course, and a brief description of the course. Length: Date(s): Two days October 28,29, at Jericho Hill Centre, 4196 West 4th Avenue, Vancouver, B.C. (old JI Cafeteria Building; please note that there are no lunch facilities on site) Fee: $225 Instructor(s): Reva Kalef Working with Groups in Instructional Settings (#TD320)* This practical advanced course is for trainers who instruct in a group setting. Participants will have an opportunity to increase their understanding of group dynamics· and will learn specific facili­ tation strategies that encourage adult learning. This highly interactive course will focus on climate setting, purposes of groups, observation possibilitie� for ana­ lyzing group behaviour, and strategies for handling common group issues. The number of participants will be limited to 16. Prerequisite(s): Instructional Skills, Level 1 (#TD200) (formerly Training for Trainers: Tips, Techniques, and Tactics [#MGMT223]). If you have not taken #TD200 (or #MGMT223), please send a written application to the Program Coordinator outlining training experience and/or previous training for trainers courses. Please include the name of the instructor, the length of the course, and a brief description of the course. Length: Date(s): Two days December 5-6, at Jericho Hill Centre, 4196 West 4th Avenue, Vancouver, B.C. (old JI Cafeteria Building; please note that there are no lunch facilities on site) Fee: $225 lnstructor(s): Reva Kalef - Conducting a Training Needs Assessment (#TD340) A cornerstone in the work of instructors, planners, and coordinators is determining what clients or the public want or need to learn. Most people working in planning functions would agree that good planning involves conducting a "needs assessment." But the term needs assess­ ment is often used to describe a variety of strategies to help determine the content of courses, programs, workshops, or other educational offerings. This two-day course is designed to clarify the concept of needs assessment and to provide skills to­ assist in choosing and 'implementing appropriate strategies for determining the educational or training needs of client groups. The number of participants will be limited to 16 to allow opportunities for interaction. Recommended: Funda­ mentals of Instructional Planning (#TD300) (formerly #MGMT223A). Length: Two days Date(s): November 21-22 Fee: $225 lnstructor(s): Thomas Sork 11111 Evaluating Training Programs (#TD360) This interactive two-day course is for trainers responsible for planning and/or carrying out evaluations of their training programs. Evaluations are a source of information for program improvement, decision making, and accountability. Participants will have an opportunity to increase their understanding of the type of evaluation most appropriate for their programs, and to apply the knowledge and skills to their own work situation. They should have a program evaluation in mind to work on over the course of the two days. The number of participants will be limited to 16 to allow opportun­ ities for interaction. Prerequisite(s): Fun­ damentals of Instructional Planning (#TD300) (formerly #MGMT223A). If you have not taken #TD300 (or #MGMT223A), please send a written application to the Program Coordinator outlining previous training or experience in instructional planning. To register, phone 6041528-5590; general inquiries, phone 6041525-5422 Length: Two days Date(s): November 14-15 Fee: $225 Instructor(s): Margaret Owens Electives Ideas for Active Learning (#TDl00)* Participants in this course will leave with a repertoire of ideas for introductions and warm-ups, expectation setting, energizers, retention and transfer of learning, and closure. The course is for trainers who want to explore ways to increase interac­ tion and add variety to the courses they instruct. It highlights the importance of using interactive strategies and analysis, which is required to effectively use such strategies. The number of participants will be limited to 16. Prerequisite(s): Instructional Skills, Level 1 (#TD200) (formerly Training for Trainers: Tips, Techniques, and Tactics [#MGMT223]). If you have not taken #TD200 (or #MGMT223), please s_end a written application to the Program Coordinator outlining training experience and/or previous training for trainers courses. Please include the name of the instruc­ tor, the length of the course, and a brief description of the course. Length: Date(s): Two days December 9,10, at Jericho Hill Centre, 4196 West 4th Avenue, Vancouver, B.C. (old JI Cafeteria Building; please note that there are no lunch facilities on site) $225 Fee: lnstructor(s): Reva Kalef Creating Instructional Materials (#TD120)* This interactive two-day course is designed for people who create instruc­ tional materials for adults. It applies principles of plain language and design to the special needs of the adult learner and instructional designer. The course will allow participants to apply the knowledge and skills that they learn to their own projects. Content focuses on creating overheads, flipcharts, handouts, work­ books, and materials used to plan and Career and Community Studies 49 design instruction. Although the course discusses manuals and other "stand. alone" materials, it concentrates on materials used for classroom instruction. The number of participants will be limited to 16. Recommended: Fundamen­ tals of Instructional Planning (#TD300) (formerly #MGMT223A). Length: Two days · Date(s): TBA Fee: $225 lnstructor(s): Dianne Bodnar - Team Teaching and Other Ways to "Share the Spotlight" (#TD130) This course is designed for instructors who want to involve others in their training courses. It will demonstrate tools and techniques that trainers can use to explore the power of "sharing the spot­ light" with guest speakers, co-workers, or, team teachers. The course will provide an opportunity for participants to analyze the technical, theoretical, and personal abilities of other people involved in the training session. Topics include: sharing the role to enhance learning; identifying common teaching styles, developing strategies to successfully team-teach, and practicing the co-facilitation process. The number of registrants will be limited to 20. Two days Length: October 17-18 Date(s): $245 Fee: lnstructor(s): Cheryl Cahill, B.B.A., and Tanyce Westgard, B.B.A. - Trainer Development Certificate Program: Assignment (#TD500) To receive the Trainer Development Certificate, participants must complete 12 days of core training (six courses/78 hours), four days of electives (usually two courses/26 hours), and a two-part assign­ ment. In the first part of the assignment, participants will analyze instructional delivery in a group setting and ex�mine the ways in which instructional planning and delivery can influence the learning process. The second part focuses on instructional planning: it provides an 50 Career and Community Studies opportunity for participants to reflect on the choices they have made or are mak­ ing in planning an educational program, and the factors that influence these choices. After completing the assign­ ment, candidates for the certificate will prepare a written report of their analysis. For further·information or to request a certificate program application package, please contact the Program Assistant, Lynda Getz, at 604/528-5619. Fee: $150 Instructors Dianne Bodnar, M.A., is a program developer, trainer, and editor who specializes in instructional design and plain language services. Formerly the Education Director of the Plain Lan­ guage Institute of B.C., she is also experienced in working with educa­ tional institutions, government agencies, community groups, and businesses to create training programs and materials. Cheryl Cahill, B.B.A., has an educa­ tional background in commerce and adult education. As a trainer, she specializes in the development of managers, supervisors, directors, and senior executives who are required to train front line staff. She has over nine years of experience designing, delivering, and evaluating manage­ ment workshops and seminars in business and industry. Reva Kalef, M.Ed., has been involved in the field of adult education as an instructor, program planner, and consultant for over 12 years. She specializes in assisting instructors and instructional designers in their ongoing professional development. Reva has extensive experience working with educational institutions, government agencies, non-profit organizations, and business and industry. Margaret Owens, M.Ed., has extensive experience as a consultant and trainer in the design, instruction, and evalu­ ation of adult education programs and materials. She has a special interest in international and distance education, and recently completed a research project on distance education initiat­ ives in Southeast Asia. Thomas J. Sork, Ph.D., is an Associate Professor of Adult Education at UBC. He has presented needs assessment and similar workshops on evaluation and planning to a number of practi­ tioner groups across Canada. Colleen Vaughan has been an instructor at the Justice Institute of B.C. for over five years. She has developed and delivered workshops for both the Provincial Emergency Program Acad­ emy and the Corrections Academy. Colleen is currently completing her master's degree in education at UBC, with a specialization in Adult Educa­ tion. Tanyce Westgard, B.B.A., has been involved with facilitating, designing, developing, and evaluating workshops, seminars, and, courses for over 10 years. She has worked extensively with front line managers, directors, and senior executives in business and industry, and is currently completing her master's degree in education at UBC. To register; phone 6041528-5590; general inquiries, phone 6041525-5422 Trauinatic Stress Unless otherwise indicated, Traumatic Stress courses will be held at the Justice Institute and will be in session from 9:00 am to 4:30 pm. For more information on Trauma and Post,Traumatic Stress courses, call the Program Coordinator, Cindy Bettcher, at 604/528,5627. For more information on Critical Incident Stress courses, call the Program Coordinator, Patricia McNeill, at 604/528,5623. Traumatic Stress Certificate Programs: Clinical Interventions and Community Responses In response to requests from the community to provide comprehensive training in trauma intervention, Interdisciplinary Studies is developing certificate training in the areas of community,based trauma interventions (including Critical Incident Stre.'lS Debriefing) and clinically,based trauma interventions. The programs will consist of core courses that focus on key theories of trauma and traumatic stress, central concepts in trauma intervention and debriefing, and practical skill application. Opportunities for specialization will be provided through a series of electives. All certificate program candidates will be required to take a three,day prerequisite course, after which they can select from the following program options: • Clinical Intervention - Trauma Counselling Stream, consisting of 12 days (84 hours} of core courses and 4 days (28 hours) of related trauma intervention courses • Community Responses - Critical Incident Stress Debriefing for Peers, consisting of 11 days (77 hours) of core courses and 4 days (28 hours) of related trauma intervention courses • Community Responses - Critical Incident Stress Debriefing for Mental Health Practitioners, consisting of 11 day, (77 hours) of core courses and 4 days (28 hours) of related trauma intervention courses In addition to the prerequisite course and the required core and elective courses in the applicable stream, candidates must successfully complete an evaluative com, ponent consisting of a project or assign­ ment related to the program area. The certificate programs are still under development; however, we are offering the three,day prerequisite course, Intro, duction to Trauma and Post,Traumatic Stress Reactions, this fall. Other new courses in the certificate programs will be introduced over the next calendar year. Candidates will receive credit towards the certificate for courses prwiously taken at the Justice Institute in the Trauma and Post, Traumatic Stress and Critical Incident Stress program areas. Introduction to Trauma and Post-Traumatic Stress Reactions Certificate Programs Prerequisite Course (#EP251) traumatization, short,term and long,term consequences of traumatization, and post, traumatic stress disorder. Participants will examine the spectrum of trauma responders and consider their relationship to each other. An overview of interven, tion and treatment approaches will be presented, and the ethical issues and other challenges inherent in trauma intervention and treatment will be high, lighted. This course is the prerequisite for admission to the Traumatic Stress Certificate Programs. Participants who have previously completed Trauma and Post,Traumatic Stress Reactions, Level I (#EPl 78) and II (#EPl 78A), will receive credit for this prerequisite. Participants enrolling in the Community Responses Critical Incident Stress streams of the certificate program may take the pre, requisite anytime before enrolling in Critical Incident Stress Debriefing, Level III. Three days October 17,19 November 21,23 $225 Fee: lnstructor(s): Joe Solanto, Ph.D., and Maggie Ziegler, M.A. Length: Date(s): (Formerly Trauma and Post,Traumatic Stress Reactions, Level I and II) This course is for front line workers, support workers, victim service workers, peer personnel from high-risk professions (emergency health and human services, police and corrections, various industries), and other service providers working with trauma survivors in an individual, group, or community context. Participants will acquire a basic understanding of trauma, posMraumatic stress, and critical incident stress, and a working knowledge of the impact of trauma on individuals, the community, and trauma responders, including responses at the moment of To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 51 Trauma and Post-Traumatic Stress - Working with the Physiology of Trauma (#EP240) Survivors of trauma experience post-trau­ matic responses and reactions on an emotional, intellectual, spiritual, and physiological level. This course will pro­ vide an opportunity for participants to develop an understanding of survivors' physiological responses ·to trauma. The course is for transition house workers, counsellors, victim assistance workers, and other front line staff working in a support capacity with adults who have experienced sexual abuse and/or other forms of violence. Participants will exam­ ine the sympathetic and parasympathetic responses of the autonomic nervous systern when people are exposed to over­ whelming events. The "fight or flight" response, its inhibition, and the resulting channelling of energy into post�traumatic symptoms will be explored. The corre­ sponding support needs of the survivor will be highlighted, and strategies that work�rs can use to respond will be dis­ cussed, such as how to work with the oscillating intrusive/repetitive and numb­ ing/denial responses of survivors to trau­ matic material. One day Length: October 26 Date(s): Fee: $95 Instructor(s): Beth Trotter, M.A. - Opening the Heart: A Day of Inner Exploration (#EP246) For a course description, see page 17 in the Child Sexual Abuse category. Length: Date(s): Location: One day October 29 VanDusen Botanical Gardens, 5251 Oak Street, Vancouver, B.C. Fee: $95 Instructor(s): Maggie Ziegler, M.A. 52 Career and Community Studies - Integrating Energetic Bodywork into a Trauma Counselling Process (#EP232) Somatization resulting from trauma, anxiety, and depression is often inad­ equately addressed in cognitive therapy alone. Combining energetic bodywork in the form of Healing/Therapeutic Touch and solution-focused, metaphorical, and narrative approaches can assist the client in opening up communication between the mind and body, allowing trauma and other issues to be worked through in a more respectful, complete, non-abreactive way. This course is for experienced thera­ pists and other mental health practi­ tioners working therapeutically with survivors of trauma, including child sex­ ual abuse. The course will provide partici­ pants with the opportunity to develop hands-on skills to help clients reconnect with internal resources and shift their frame of internal reference and experi­ ence to a healthier, more proactive stance. Participants will gain an overview of the guiding principles of Healing/ Therapeutic Touch and explore a frame­ work that integrates Healing/Therapeutic Touch, hypnosis, and solution-focused modalities to facilitate the completion and externalization of unresolved trauma in the body. Ethical and legal issues related to utilizing touch therapy will be highlighted and addressed. This course is open to professionals in mental health-related fields with a grad­ uate (master's) degree, students enrolled in a full-time graduate program in rel­ evant disciplines, and/or other practi­ tioners with a combination of relevant training and clinical experience. Length: Date(s): Location: Two days November 6-7 St. Paul's Hospital, 1081 Burrard Street, Providence Wing - Level 1, Confer­ ence Room 6 Fee: $225 lnstructor(s): Cheryl Bell-Gadsby, M.A., R.C.C., and Karen Petty, R.N., M.A. 111#'?1 Working with Shocking Client Material in the Therapeutic or Supportive Context (#EP238) Working with clients who have survived experiences of violence or other trauma may cause practitioners to experience shock within the therapeutic or support­ ive relationship. 'Shock reactions are generally automatic and habituated; they can suspend the practitioner's thera­ peutic or supportive skills and self-confi­ dence, and may adversely affect the qual­ ity of their empathic connection to their client. The way in which practitioners _respond, not only to the client's reported experience but also to their own experi­ ence of shock, may have profound conse­ quences for the subsequent therapeutic or supportive alliance and therapeutic out­ comes. This course is for counsellors, therapists, front line workers, and other caregiving professionals working supportively or therapeutically with sur­ vivors of violence and other forms of trauma. Participants will explore specific forms and functions of shocking material (verbal, in the form of client narratives, and visual, in the form of art and other creative expressions) as well as other theoretical issues, such as ethical dilemmas that may be inherent to the practitioner's experience of shock. Par­ ticipants will have ample opportunity to explore the quality of their individual experience of shock as well as cultivate skilled interventions for working with these kinds of experiences in the support­ ive or therapeutic context, so that they can move from habituated reaction to open-hearted responsiveness. One day Length; December 5 Date(s): $95 Fee: lnstructor(s): Monica Franz, DVATI To register; phone 604/528-5590; general inquiries, phone 6041525-5422 Critical Incident Stress The Critical Incident Stress courses listed below will form part of the Community Responses streams in the new Traumatic Stress Certificate Programs currently being developed by Interdisciplinary Studies. For a description of the proposed certificate pro­ grams, see page 51. Critical Incident Stress: Responding to Trauma in the Workplace, Levels I and II In the regular course of their work, many professionals are exposed to a variety of situations that can have a profound impact on their personal and work life. Critical incidents - events that are life­ threatening, gruesome, or significantly emotionally disturbing - can produce a variety of intrusive and disruptive symp­ toms that can affect the worker's ability to function during the event or later. The symptoms of critical incident stress (CIS) cari affect people cognitively (inability to concentrate, self-blame), emotionally (shock, vulnerability, loss of emotional control), biologically (fatigue, nightmares, startle response), and behaviourally (avoidance, alienation, substance abuse). Two effective tools for managing this work-related trauma are critical incident stress defusings and debriefings. Originating in the military, modified for the emergency services by Dr. Jeffrey Mitchell, and adapted to a variety of other situations by Dr. Toby Snelgrove and others, these individual and group psycho/educational interven­ tions have effectively promoted healing and healthy post-trauma self-care. Critical Incident Stress: Responding to Trauma in the Workplace, Level I (#EPl 17)* The purpose of this introductory course is to train mental health professionals (counsellors, clinical social workers, psy­ chiatric nurses), victim service workers, and peer personnel from high-risk pro­ fessions (emergency health and human services, police and corrections, various industries) in the effective management of CIS. Over the two days of the course, participants will review the nature of stress, cumulative stress, and critical incident stress and their impact on human functioning; explore specific causes of CIS; examine factors that affect an individual's vulnerability to CIS; review the various CIS interventions with a focus on defusings and debriefings; practice an individual defusing; partici­ pate in one roleplayed group debriefing; discuss specific techniques to handle problems associated with debriefings; and discuss protocols for the establishment of CIS debriefings and defusings in their own workplace. Length: Date(s): Two days September 24-25 December 9-10 8:30 am - 4:00 pm Time: Fee: $175 Instructor(s): Toby Snelgrove, Ph.D. Critical Incident Stress: Responding to Trauma in the Workplace, Level II (#EPl 17A)* This advanced course builds on the material presented in Level I. It provides participants with an opportunity to devel­ op some of the key skills of defusing and debriefing, practice the debriefing process in small groups, and learn ways to alter the debriefing process to meet a variety of situations. Participants will practice specific aspects of the Critical Incident Stress Debriefing (CISD) process through role plays; apply the CISD process to specific debriefing simulations; identify and problem-solve difficulties and issues that may arise in a debriefing process; and examine a framework for translating or generalizing CISD skills and processes to other settings. Prerequisite(s): #EPl 17, or a written application outlining previ­ ous training in critical incident stress, including the name of the instructor and the length of the training. Length: Two days December 11-12 Date(s): Time: 8:30 am - 4:00 pm Fee: $175 Instructor(s): Toby Snelgrove, Ph.D. El Critical Incident Stress: Responding to Trauma in the Workplace, Level III (#EPl 17B) This new two--day course provides partici­ pants with an opportunity to develop their group debriefing skills through prac­ tice role plays. Over the course of the two days, each participant will debrief and be debriefed twice. Each group will be videotaped and supervised by a trained debriefer. Prerequisite(s): Critical Inci­ dent Stress: Responding to Trauma in the Workplace, Level II (#EP117A) and Introduction to Trauma and Post-Trau­ matic Stress Reactions - Certificate Pro­ grams Prerequisite Course (#EP251). Length: Two days January 14-15, 1997 Date(s): Time: 8:30 am - 4:30 pm Fee: $250 lnstructor(s): Toby Snelgrove, Ph.D. Peer Defusing: Providing "Emotional First Aid" for Co-Workers (#EP207) Most effective critical incident stress (CIS) programs rely on trained co-workers to provide peer defusings (emotional first aid) after an incident. This three-day CO\.ll'Se is designed to enhance the crisis intervention skills of non-mental health professionals - including emergency responders and construction, mining, manufacturing, air traffic control, logging, and other personnel - who will be acting in the role of peer defuser. Course con­ tent will include: a review of the causes of critical incident stress, acute and delayed symptoms, post-traumatic stress reactions, principles of crisis interven­ tion, keys to an effective helping rela­ tionship, steps in the defusing process, the role of the peer defuser, assessment and referral, impact on. the family, and ethical issues. Prerequisite(s): #EPl17 or a minimum of a one-day awareness work­ shop on critical incident stress. H you have not taken #EPll7, send a written application outlining previous training in critical incident stress, including a description of the course content, the_ name of the instructor, and the length of the course. 54 Career and Community Studies Three days Length: November 5.7 Date(s): 8:30 am - 4:00 pm Time: $225 Fee: lnstructor(s): • Toby Snelgrove, Ph.D. Cheryl Bell-Gadsby, M.A., R.C.C., is the coordinator of the Sexual Assault Resolution Program at Family Services of the North Shore. She is also the co-author of Reclaiming Herstory Ericksonian Solution-Focused TheraJry Critical Incident Stress Debriefing: Trauma in the Lives of Children (#EP117C) Acts of violence in and out of the family, tragic events, and sudden accidents expose children to significant stress. The Critical Incident Stress Debriefing (CISD) process has proved to be an effec­ tive tool in helping children and their families cope with what they have seen or experienced. This introductory course is for mental health practitioners, school personnel, child and youth counsellors, and others working with children in a support capacity. It will provide training in the effective intervention and manage­ ment of critical incident stress (CIS). Participants will review the nature of stress, acute and delayed reactions to stress, and Post-Traumatic Stress Dis­ order; explore the causes of CIS in children within a developmental context; and define the various ways by which children can be traumatized. The formal debriefing process, defusing techniques, and intervention strategies to empower children to· cope with the event will be presented and demonstrated througlrrole play. Emphasis will be placed on adapting the CISD model to different situations with children of various ages, determin­ ing when a referral for follow-up therapy is required, and developing strategies for worker self-care. Length: Two days November 21-22 Date(s): Fee: $175 lnstructor(s): Ruth Armstrong, M.Ed. Instructors Ruth Armstrong, M.Ed., is a child and family therapist specializing in treat• ing sexual and physical abuse, family issues, art/play therapy, parenting skills, and traumatic stress. Ruth is a member of the Association for Play Therapy, the B.C. School Counsellors Association, and the B.C. Association of Clinical Counsellors. for Sexual Abuse. Monica Franz, DVATl, is an art therapist in private practice. She provides indi­ vidual and group, therapy for survivors of childhood trauma and abuse, and for professional caregivers. Karen Petty, R.N., M.A., works with integrated techniques for resolution of physical, emotional, and sexual trauma. Toby Snelgrove, Pli.D., is a trainer, con­ sultant, and therapist with EASTON•SNELGROVE Inc., a private clinic specializing in traumatic stress, grief, and loss issues. Toby has trained, debriefed, and developed pro­ grams for a wide variety of organiz­ ations, including community-based CIS teams, hospitals, fire and ambu­ lance services, police and correctional services, First Nations communities, industry, air traffic control, coast .guard, search and rescue teams, the United Nations, and others. He has also been involved in producing a variety of written and video materials on critical incident stress. Joe Solanto, Ph.D., is a psychotherapist, clinical supervisor, and educator in private practice. He has provided debriefings for front line staff coping with victims of personal tragedy and natural disasters, and has worked extensively with psychiatrists and other clinicians in diagnostic assess­ ment and treatment planning pro­ cesses. Beth Trotter, M.A., is a therapist in private practice. Her work has a somatic orientation, and she has extensive experience in working with adult survivors of childhood sexual abuse. Maggie Ziegler, M.A., is a therapist in private practice. Besides having 15 years of direct clinical experience with survivors of violence, she has developed programs to train service providers in different aspects of trauma work, and has provided train­ ing throughout British Columbia. To register, phone 604/528-5590; general inquiries, phone 6041525-5422 Critical Incident Stress Debriefing Video and Support Materials l l Winner of 5 Video Awards Police Video Awards of Canada Award of Excellence - GOLD Award of Excellence - Craftsmanship: JUDGE'S CHOICE The Association for Media and Technolo!JY- in Education in Canad;t Award of Excellence Law Enforcement Video Association International Award of Distinction International Television Association Golden Maple and Judge's Choice Award for best video produced in Canada The Justice Institute of British Columbia has produced a package of material designed to assist people in a variety of occupations and organizations to recognize and manage criti­ cal incident stress (CIS). Although the package will be particularly useful to people working in emergency response situations - police officers, firefighters, and paramedics - it will also be of interest to people working in other occupations and organizations: • helping professions (social workers, mental health pro­ fessionals, public health and long-term care.staff, victim service workers) • volunteer organizations (Red Cross workers, ski patrols,· searchers) • transportation companies • parking enforcement divisions • banks The package consists of the following materials: • An award-winning video that shows a fictional critical incident and illustrates the stages of critical incident stress support that precede and follow it. (Note: When • used with any group that may include victims of assault, work­ shop facilitators should either edit out sections of the video or warn participants about the explicit contents of the video.) A workshop facilitator's guide that includes instructions for conducting an introductory workshop that explains the causes and symptoms of CIS, the role of defusing after an incident, and the rules and steps of the CIS group debriefing process. • A self-directed study guide that provides an overview of CIS and CIS management (CISM). The cost of the complete package is $75 (within B.C.); $100 (out-of-province). To order, please complete the form below and mail it, together with a cheque or purchase order for the correct amount, to the address on the order form. ORDER FORM Critical Incident Stress Debriefing Video and Support Materials Date ____________________ Please send orders to: Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Name ____________________ Company/Agency ________________ Mailing Address------------,----Phone/Fa>< __________________ A cheque or purchase order for the correct amount must be enclosed with your order. Make cheque payable to the Justice Institute of B.C. Price in B.C.: $75 Price out-of-province: $100 Prices include GST, shipping, and handling. You get a video, a facilitator's guide, and a self-directed study guide enclosed in a binder. To register; phone 604/528-5590; general inquiries, phone 604/525-5422 WARNING This video contains language that may be offensive to some viewers. I Career and Community Studies 55 Coinputer The following computer courses are designed to give participants practical, hands-on training. They are open to anyone who wishes to develop computer operating skills. Classes will be in session from 9:00 am to 4:00 pm. Class size will be limited to _12 to allow individualized instruction. Each participant will have an individual workstation equipped with a 486 computer with a colour monitor. Course fee includes a manual. For further information about these courses, contact Margot D'souza, Corrections Academy, 604/528-5546. Courses marked with an asterisk (*) may be taken as electives in the Management Development for Residential Settings Certificate Program. Introduction to Windows 3.11 (#CORR405) This course introduces the graphical environment for file, disk, and program management. Participants will use the mouse to select icons to perform tasks instead of typing DOS commands. Prerequisite(s): Basic keyboarding skills. Length: One full day Date(s): September 16 (Monday) October 7 (Monday) November 4 (Monday) December 2 (Monday) Fee: $140 Length: One full day Dates(s): September 16 (Monday) October 7 (Monday) November 4 (Monday) December 2 (Monday) Fee: $140 Word for Windows Level I (#CORR419) This course covers the basic functions of Word for Windows. On completion of ·the course, participants will be able to create and edit documents, save and open :files, print and format text, use tab settings and the spell checker, as well as insert page nu!fibers. Prerequisite(s): Introduction to Windows 3.11. Length: Two full days Date(s): September 17-18 (Tuesday and Wednesday) October 8,9 (Tuesday and . Wednesday) November 5,6 (Tuesday and Wednesday) December 3-4 (Tuesday and Wednesday) Fee: $235 Word for Windows Level II (#CORR422) Introduction to Windows 95 (#CORR427) The more advanced functions of Word will be covered in this course. Participants will learn to create headers and footers, merge documents, set up tables and columns, and create graphics. Pre• requisite(s): Word for Windows Level I. This course introduces the new Windows 95 operating system. Participants will learn to use the Explorer and My Computer to create folders and to move, copy, and delete files. Differences between Windows 3.11 and Windows 95 will also be covered. Prerequisite(s): Basic keyboarding skills. Length: Two full days Date(s): October 1-2 (Tuesday and Wednesday) October' 28-29 (Monday and Tuesday) November 26-27 (Tu~sday and Wednesday) Fee: $235 1111 56 Career and Community Studies Word for Windows Level III (#CORR423) Participants will polish off their Word skills by working with frames, creating forms, customizing short-cut keys, and learning some desktop publishing tips. Prerequisite(s): Word for Windows Level II. Length: One full day Date(s): October 22 (Tuesday) December 3 (Tuesday) Fee: $140 .. WordPerfect 6.1 Level I for Windows (#CORR428) This course is designed to introduce users to the WordPerfect for Windows program. The course. covers basic functions such as creating documents, saving and retrieving, printing, enhancing text, using the spell check feature, and searching and replacing text. Prerequisite(s): Introduction to Windows 3.11. Length: Two full days Date(s): September 24-25 (Tuesday and Wednesday) October 23-24 (Wednesday and Thursday) November 20,21 (Wednesday and Thursday) December 11-12 (Wednesday and Thursday) Fee: $235 To register; phone 604/528-5590; general inquiries, phone 604/525-5422 pp WordPerfect 6.1 Level II for Windows (#CORR429) The more advanced functions of WordPerfect will be cove�ed in this course. Participants will learn the merge process, graphics, tables, columns, setting up headers and footers, and how to work with long documents. There will also be an introduction to macros. Prerequi• site(s): WordPerfect 6.1 Level I for Win­ dows. Length: Two full days Date{s): October 8-9 (Tuesday and Wednesday) October 28-29 (Monday and Tuesday) November 25-26 (Monday and Tuesday) Fee: $235 •MIi Internet Training (#CORR430) Participants will be introduced to the Internet using a fast digital connection. They will learn the history of the Internet, how to send e-mail messages via Eudora, how to surf the World Wide Web with Netscape Navigator, and how to read newsgroups using Free Agent. Prerequisite(s): Introduction to Windows 3.11 or Windows 95. Length: One full day Date(s): September 19 (Thursday) October 16 (Tuesday) November 14 (Thursday) December 10 (Tuesday) Fee: $140 "''' Design Your Own Web Page! (#CORR432) Length: One full day Date(s): September 26 (Thursday) October 30 (Wednesday) December 5 (Thursday) $140· Fee: 1111 Advanced Web Design (#CORR433) Participants will use FrontPage to create Web files, then Netscape Navigator to view them. Participants will learn to create tables, change background colour, create background graphics, wrap text around graphics, and use multimedia on the World Wide Web. Other HTML editors such as HotDog and Internet Assistant will be discussed. Prerequi• site(s): Design Your Own Web Page! (#CORR432). Length: One full day Date(s): October 17 (Thursday) November 22 (Friday) $140 Fee: 1111 Using the Internet as a Marketing Tool (#CORR434) ltitt'i Using the Internet for Research (#CORR435) Participants will learn how to use search engines such as OpenText, Alta Vista, and Lycos to locate useful information on the Internet. Government, legal, finan• cial, library, news, and corporate resources will also be covered. The session will end with a 20-question "Internet Treasure Hunt." Prerequi• site(s): Internet Training (#CORR430) or experience using the Internet. Length: One full day Date(s): September 30 (Monday) November 7 (Thursday) December 4 (Wednesday) Fee: $140 Excel Level I (#CQRR421)* Participants will enjoy this user-friendly spreadsheet program. The basic functions, such as creating and editing worksheets; entering data and formulas; and saving, opening, and printing worksheets, will be covered. Prerequisite(s): Introduction to Windows 3.11. Length: Two full days Date(s): September 30 - October 1 (Monday and Tuesday) October 30-31 (Wednesday and Thursday) November 28-29 (Thursday and Friday) Fee: $235 Participants will learn how they can use the World Wide Web as a marketing tool. Strategies and limitations for adver• tising will be discussed. This course is an excellent opportunity for business people to explore the advantages of using the Internet. Prerequisite(s): Internet Train• ing (#CORR430) or experience using the Internet. Excel Level II (#CORR424)* Length: One full day Date(s): October 3 (Thursday) November 27 (Wednesday) $140 Fee: 'This level of Excel explores the use of various functions, how to deal with mul­ tiple worksheets, database functions, and macros. Prerequisite(s): Excel Level I. Participants will use Netscape Navigator and Notepad to create their own Web page and to view Web files. They will learn character and paragraph formatting, how to apply graphics and horizontal rules, and how to· anchor links. Design issues will be discussed, as well as Web page maintenance. Prerequisite(s): Intro­ duction to Windows 3.11 or Windows Length: One full day Date(s): October 10 (Thursday) December 9 (Monday) Fee: $140 95. To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 57 PowerPoint for Windows Level I (#CORR42S) This user-friendly presentation program allows participants to plan, create, and format slides for a presentation. Prerequisite(s): Introduction to Windows 3.11. Length: One full day Date(s): September 23 (Monday) October 21 (Monday) November 13 (Wednesday) Fee: $140 .. PowerPoint for Windows Level II (#CORR431) In this advanced session of PowerPoint, participants will spend more time on creating, enhancing, and manipulating graphs and flowcharts; creating slide masters; and linking files from other programs with PowerPoint. Participants will spend time creating professionallooking presentations. Prerequisite(s): PowerPoint Level I. Length: One full day Date(s): October 22 (Tuesday) November 14 (Thursday) Fee: $140 CorelDraw (#CORR426) Use this wonderful program to enhance your work with graphic images and display type. Participants will learn to create drawings; add and manipulate text; stretch, skew, rotate, and mirror objects; change outlines; fill objects with colours; import and export drawings; and print. Prerequisite(s): Introduction to Windows 3.11. Private Security Prograni The P,ivate Security Program of the Police Academy at the Justice Institute of B.C. is designed to provid~ instruction to the private security industry for application in most general security settings. It has been developed to meet the needs of both prospective security personnel and those presently working in the industry. New Government Security Training Requirements Mandatory pre-licensing training is now required for B.C. Government-licensed security patrol (guard) and armoured car guard personnel. The new training requirements, Basic Standards Training 1 and Basic Standards Training 2, are offered by the Justice Institute of B.C. in the Basic Private Security Training course. This course is 10 days in length and consists of instruction in the areas of security theory, operations, personal safety, and first aid. It is designed for individuals requiring entry-level training in the private security industry, and exceeds the new mandatory training requirements. The Basic Armoured Car Guard Course is now mandatory as pre-entry training for this industry. The Justice Institute is the sole provider of this training in B.C. Security courses for specific security environments, such as Crime Prevention Through Environmental Design, Cam• pus Security Training Program, and supervisory training are available upon request. Speciali:ed courses are available for organizations with specific security training needs. Basic security programs, including weekend programs, are ongoing. The Justice Institute of B.C. is the training administration agency for the Security Programs Division of the Ministry of Atiorne, General. For more course information, contact the Police Academy at 604/528-5753. To register, call the Registration Office at 604/528-5590. Length: One full day Date(s): October 10 (Thursday} November 28 (Thursday} Fee: $140 58 Career tmd Community Studies To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Fire Safety Introduction to the Fire Service (#FS002) This course allows students to explore the possibility of a career in the fire ser­ vice. Over a weekend, fire service pro­ fessionals will present topics relevant to the fire service. Topics may include: Career Planning, Physical Testing for the Fire Service, Safety and Equipment, Fire Prevention Inspection, Dangerous Goods, Fire Department Perspective, Critical Incident Stress, and Fire Service Organization. Enrolment is limited to. 60 participants. Length: 2 days plus 2 evenings (fhursday and Friday evening, all day Saturday and Sunday) Location: Justice Institute of B.C. Call the Registration office Date(s): at 604/528-5589 for the dates of the next scheduled course. Fee: $185 lnstructor(s): Instructors are leaders in their specific area of the fire service. Introduction to the Fire Service: Field Exercises (#FS003) This course is the second phase of #FS002. Topics include: Fire Behaviour, Safety and Protective Clothing, Extin­ guishers (with live fire training), Self­ Contained Breathing Apparatus, and Hose and Nozzle familiarization. Class size is limited to 12. Prerequisite(s): Completion of Introduction to the Fire Service (#FS002). Location: Safety Training Centre, Maple Ridge, B.C. Date(s): A waiting list is maintained for this course. Call the Registration office at 604/528-5589. Fee: $240 Instructor(s): Fire Academy instructors Distance Education Courses People registered in distance education courses will have access to a knowledge­ able tutor by telephone and correspon­ dence throughout the course. Courses are co-sponsored by the Career and Com­ munity Studies Division and the Fire Academy. (Note: Fire service personnel in B.C. should contact the Fire Academy directly to obtain these and other self­ study courses.) Fire Safety at Work (#DE-02) Designed in the distance education for­ mat and developed in cooperation with the Open College component of the Open Learning Agency, this course is for employees and supervisors with job responsibilities in fire safety, and others with an interest in fire prevention and response. Course materials explore the nature of fire, common fuels, and ignition sources; hazards for each building type; fire prevention, fire drills, and using portable extinguishers; and a fire safety plan. After completing the course, stu­ dents will be able to conduct basic fire prevention inspections, educate other employees on safe ways to respond to fire, lead fire drills, and prepare a full fire safety plan for any organization. Students are required to submit four written proj ects and pass a multiple choice exam to complete the course. Successful candi­ dates will receive a certificate. (fhis course is not designed for professional or volunteer fire service personnel. The course will be offered in classrQOm format 'if there is sufficient demand.) Basic Fire Science (#DE00 or #NC-02) This course is designed for fire service personnel but is also applicable to non­ fire service personnel who need a funda­ mental understanding of fire and flam­ mable materials, and to members of the general public with an interest in this safety area. The course provides an intro­ ductory study of basic chemical and physical principles underlying fire and dangerous goods behaviour in emergency situations. Topics include vapour pressure and combustion, elements of fire sup­ pression, and general methods of fire control. Length: 40 self-study hours (#DEO0), or six 2-hour classroom sessions offered at least twice a year (#NC-02) Fee(s): $165 (#DEO0); $195 (#NC-02) Technical Math (#DE0S) This course presents the basic math skills needed for fire flow calculations, such as volume and surface area, and provides frequent opportunities to apply the infor­ mation to practical situations. Units include whole numbers, fractions an!l decimals, percentages, averages, algebraic equations, powers and square roots, ratios and proportions, and measurements of length, area, and volume. Prerequisite(s): Basic skills in addition, subtraction, mul­ tiplication, and division. (The course will be offered in classroom format if there is sufficient demand.) Length: 40. self-study hours $165 Fee: Length: 120 self-study hours $250 Fee: To register, phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 59 Professional Health Programs The Professional Health Programs division of the Paramedic Academy offers continuing medical education for physicians, nurses, and pre-hospital care providers. Training is available at the Justice Institute and, on a contract basis, to organizations and businesses that would like to run a course in their community. Faculty are all qualified instructors: physicians, nurses, and paramedics who currently practice in the emergency or critical care field throughout British Columbia. Most courses have a prereading requirement and consist of a combination of theory and small-group practice sessions. The courses below marked with an asterisk have an instructor/studentratio of 1:6 to ensure individualized attention. Professional Health Programs offers the following courses: Advanced Cardiac Life Support (ACLS) Provider* Advanced Cardiac Life Support (ACLS) Update* Basic Trauma Life Support (BTLS) Basic* Basic Trauma Life Support (BTLS) Advanced* Cardiac Arrest Management (CAM): ACLS Prep* Confined Space and Crush Injury Medicine* CPR Instructor CPR Instructor Update Dysrythmia Interpretation: Introductory ACLS First Line Trauma Management for Physicians Geriatric Mental Health Emergencies Pediatric Advanced Life Support* In addition to the ongoing courses listed above, Professional Health Programs has the expertise to design customized courses to fit the specific requirements of clients, both locally and internationally. For nwre information, please call Professional Health Programs at 604/528-5727, OT fax 604/528-5715. Course Listings by Title Adult Survivor Option (#CSA105B) . . . . . ... . . . . . . . 16 Adult Survivors of Sexual Abuse Who Disclose Sexually Offending: Therapeutic Issues in the Victim-Victimizer Context (#CSA180) .......... ......·. ....... 17 Advanced Adult Survivor Option (#CSA130A) . . .. . .. . 16 Advanced Child and Youth Option (#CSA130B) ....... 16 Advanced Training in Working with Men Who Assault Their Partners (#EP140A) .. ...... . ... ........ 36 Advanced Web Design (#CORR433) ..... .. .... . ... 57 Art and Play Therapy: Treatment Approaches for Working with Children (#CY104) .. . ..... . . . . . . . 32 Asserting Yourself Under Pressure (#CR702) ....... . .. 25 Assessment Preparation: Mediation (#CR801) and Negotiation (#CR803) . . . .. . . ...... . ....... . . 28 Balancing Work and Family: Walking the Tightrope (#SUP126) ...... ............... . .. . .. ... 12 Basic Fire Science (#DE00 or #NC-02) ............. . 59 Basic Supervisory Certificate Program: The Report Project (#BSCP400) ......... .. .. . ...... . ....... . 39 Basic Supervisory Program, Week 1 (#BSCP200) . . . . . .. 38 Basic Supervisory Program, Week 1, Part A (#BSCP210) . . 39 Basic Supervisory Program, Week 1, Part B (#BSCP220) . . 39 Basic Supervisory Program, Week 2 (#BSCP300) . . . . . .. 38 Basic Supervisory Program, Week 2, Part A (#BSCP310) . . 39 Basic Supervisory Program, Week 2, Part B (#BSCP320) .. 39 Boundary Issues in Professional Relationships (#EP250) . . . . 9 Building Consensus (#CR733) ..... ... . . .......... 26 Building on Client Strengths (#EP196) ....... . . ..... 31 Child-Centred Play Therapy (#CY104A) ...... . ...... 32 Children and Youth Option (#CSA105A) . . .... . ..... 16 Children Who Witness Abuse (#CYlll) ... .......... 35 Clear and Simple: A Course dn Writing Memos, Letters, and Reports (#MGMT212) ... . . . .. ...... 40 Coaching Job Readiness Skills (#SUP122) . . . . ..... . . . 44 Communication Skills for Women at Work (#MGMT320) . 40 Communications Planning (#MGMT3l4) . . . . . . . . . . . . 40 Comprehensive Family and Divorce Mediation (#CR824) . 27 Conducting a Training Needs Assessment (#TD340) .. . . . 49 CorelDraw (#CORR426) .. . .... ......... . . . . ... 58 Counsellors and Clinical Records: The Impact of the Supreme Court Decision on O'Connor (#CSAl00) . 9, 17 Couple and Family Assessment (#CFT120) .... . .. . . . . 34 Couple and Family Therapy Practice Supervision (#CFT160) 34 Courtproofing for Enforcement Personnel (#EPl77) . ... .. 37 Creating Instructional Materials (#TD120) .. . .. . . . . . . . 49 Creating Positive Change Through Peer Groups (#CY182) . 14 Critical Incident Stress Debriefing: Trauma in the Lives of Children (#EP117q ...... ......... . . . 54 Critical Incident Stress: Responding to Trauma in the Workplace, Level I (#EPll7) .... . ...... ... . . . . 53 Critical Incident Stress: Responding to Trauma in the Workplace, LevelU (#EP117A) . . .. ..... ....... 53 Critical Incident Stress: Responding to Trauma in the Workplace, Level III (#EP117B) ............ . . . . 54 Critical Skills for Communicating in Conflict (#CR735) . . 25 Criticism: How to Give and Receive It (#CR706) ....... 25 Dealing with Anger (#CR200) . .. ... ....... ... . .. . 24 Dealing with Interpersonal Conflict (#CRl00) ..... . ... 23 Design Your Own Web f>age! (#CORR432) .... . . . ... . 57 Developing Effective Interventions (#CY183) ...... . .. . 14 Developing Intervention Skills in Family Support Work (#G552A) .... . . . ......... . ....... . ...... 33 Developing Investigative Skills (#EP152) ....... . . . ... 37 Empowering Gay, Lesbian and Bisexual Clients (#EP194) .. 30 Enforcement and·Investigative Skills ..... . .. ....... 37 Enhancing Elementary School·Safety (#CP200) ......... 19 Enhancing School Safety (#CPlO0) .. . .. . .......... 19 Ethical Decision-Making in Family Support Work (#G553A) 34 Ethical, Legal, and Professional Issues in the Practice of Couple and Family Therapy (#CFT130) .......... . 34 Evaluating Training Programs (#TD360) . . ...... .. . . . 49 Everything You Ever Wanted to Know about the DSM-IV ... (#EP204) . ......... . ..... . . ... . . . 32 Excel Level I (#CORR421) ... ............... . . .. 57 Excel Level II (#CORR424) ............... .. . . . . 57 Exploring Alternative Therapies (#EP234) ..... . .... . . 31 Expressive Play Therapy Methods with Children Who Have Suffered a Loss (#CY104D) ......... . . . ... 33 Facilitating for Results: Helping Groups to Succeed (#MGMT306) . . . ......................... 40 Family Support Work Practice Supervision (#G554A) .... 34 Fire Safety at Work (#DE-02) .. . . . ; ... . .......... 59 Foundations of Couple and Family Therapy (#CFTlO0) ... 34 Foundations of Family Support Work (#G550A or #G550B) 33 Front Line/Firing Line I: Handling the Angry Client (#SUP109) . . ... . . ...... ......... . . ...... 12 Fundamentals of Instructional Planning (#TD300) ...... 48 Grief and Bereavement (#EP155) ....... .... . .. .. . . 30 Group Dynamics (#CR804) ... . . ....... ...... . . .. 26 Harassment, Discrimination, and Human Rights Policy and Legislation (#CP400) ........... . ..... . . 20, 27 Ideas for Active Leaming (#TDlO0) ........ .... . . . . 49 Influencing Decision Making and Change (#MGMT210) . . 40 lp.structional Skills, Level 1 (#TD200) . . . . . . . .. . . . . . 48 Instructional Skills, Level 2 (#TD220) . . ... . ........ 48 Integrating Energetic Bodywork into a Trauma Counselling Process (#EP232) .. . .. . . • ... . . . .. 18, 52 lntercultural Communication: Bridging the Divide in · Conflict Situations (#CR830) .. ...... . .... ..... 25 Internet Training (#CORR430) . . . . .. . ... .. . . . . . .. 57 To register; phone 604/528-5590; general inquiries, phone 604/525-5422 Career and Community Studies 61 Interviewing Parties Involved in Harassment Complaints (#CP500) ..................... 20, 27 Introduction to Family Court Services in B.C.. (#CORR606) ........................... 28, 35 Introduction to the Fire Service (#FS002) ........ . ... 59 Introduction to the Fire Service: Field Exercises (#FS003) . 59 Introduction to Trauma and Post-Traumatic Stress Reactions - Certificate Programs Prerequisite Course (#EP251) ... 51 Introduction to Windows 3.11 (#CORR405) ..... . . . . . 56 Introduction to Windows 95 (#CORR427) ........... 56 Making Connections: Working Through Conflict with Youth (#CY185) ........................... 14 Making It Hard to Say No - Negotiating with Difficult People (#CR767) .......................... 25 Making Order Out of Chaos: Planning Skills for Administrative and Clerical Staff (#SUPl 10) ....... 12 Management Development for Residential Settings, Level 1 (#MGMT214) ....................... 42 Management Development for Residential Settings, Level 2 (#MGMT218) ... . ................... 42 Management Development for Residential Settings, Level 3 (#MGMT230) . . ..................... 42 Management Development for Residential Settings, Level 4 (#MGMT240) .........'.............. 42 Management Development for Residential Settings, Level 5 (#MGMT250) ..................... 43, 45 Management Development for Residential Settings, Level 6 (#MGMT260) ..................... 43, 45 Management Development for Residential Settings, Level 7 (#MGMT270) ..................... 43, 45 Management Development for Residential Settings, Level 8 (#MGMT280) ..................... 43, 45 Managing the Hostile Individual (#CR753) ... . . .. . . . . 26 Mediating and Consulting with Work Teams (#CR825) ... 27 Mediating the Financial Divorce (#CR817) ........ . . . 27 Mediating Workplace Conflicts and Harassment Complaints (#CR822) ....................... 27 Mediation Skills Assessments (#CR499) .......... : .. 29 Mediation Skills, Level I (#CR300) ................ 24 Mediation Skills, Level II (#CR400) ....... ......... 24 Negotiation Skills Assessments (#CR699) ... . .. ...... 29 Negotiation Skills, Level I (#CR500) ............... 24 Negotiation Skills, Level II (#CR600) ............... 24 Opening the Heart: A Day of Inner Exploration (#EP246) .............................. 17, 52 Parenting Issues for Women Who Have Experienced Violence in Relationships (#EP242) ........... . .. 35 Peer Defusing: Providing "Emotional First Aid" for Co-Workers (#EP207) ....................... 54 People Problems: How to Supervise Challenging Employees (#MGMT315) ..................... 39 PowerPoint for Windows Level I (#CORR425) ......... 58 PowerPoint for Windows Level II (#CORR431) ......'.. 58 Resolving Conflict in the Workplace (#CR763) ........ 23 Road Sense Driving (#TAXI 100) .......... ....... 46 62 Career and Community Studies Safe at Work: Strategies for Preventing Workplace Violence (#CP300) ..................... . . .. 20 Shifting from Positions to Interests (#CR748).......... 26 Success Skills for Support Staff (#SUP145) ........... 12 Suicide Assessment and Intervention (#EP126) .. ....... 30 SuperHost for Taxicab Drivers (#TAXI 120) .... ...... 46 Supporting Adult Survivors (#CSA134A) ............ 17 Supporting Child and Youth Survivors (#CSA134) ...... 16 Supporting Families within a Systems Framework (#G551A) 33 Supporting Females Through the Crisis of Adolescence (#CY190) ............................. 15, 31 Taking Back the Schoolyard- A Bully Prevention Workshop (#CP210) ........................ 19 Taxi Industry and Local Knowledge (#TAXI 110) ....... 46 Team 'Teaching and Other Ways to "Share the Spotlight" (#TD130) ............................... 50 Technical Math (#DE05) ....................... 59 Together We Stand: Effective Team Building (#MGMT120) ....................... 39, 41, 45 Trainer Development Certificate Program: Assignment (#TD500) .................. . .... 50 Treatment Methods of Couple and Family Therapy, Level I (#CFTl 40) ......................... 34 Treatment Methods of Couple and Family Therapy, Level II (#CFT150) ................. ........ 34 Understanding and Responding to the Defensive Themes of Assaultive Men, Level I (#EP140) ....... 36 Using Art and Creativity to Work with Eating-Disordered Clients (#EP236) ............ 31, 32 Using Everyday Life Events to Facilitate Change with Youth (#CY172) ......................... 14, 44 Using the Internet as a Marketing Tool (#CORR434) . ... 57 Using the Internet for Research (#CORR435) .... . . .. . 57 Using the Myers-Briggs Type Indicator (MBTI) as a Team-Building Tool (#MGMT325) .............. 40 Voices and Spaces: Intercultural Conflict Resolution (#CR831) ............................... 26 Voices from Each Generation: Healing the Effects of Generational Trauma ........................ 9 Welcoming Diversity: A Prejudice Reduction Workshop (#CR821) ............................... 26 Word for Windows Level I (#CORR419). ......... ... 56 Word for Windows Level II (#CORR422) ............ 56 Word for Windows Level III (#CORR423) ........... 56 WordPerfect 6.1 Level I for Windows (#CORR428) .... ; 56 WordPerfect 6.1 Level II for Windows (#CORR429) ..... 57 Working Together: Bridging the Gender Gap (#MGMT202) 41 Working with Complicated Grief (#EP244) ........... 30 Working with Families in Crisis (#CY121) ............ 35 Working with Groups in Instructional Settings (#TD320).. 49 Working with Shocking Client Material in the Therapeutic or Supportive Context (#EP238) .. 18, 33, 52 Working with the Physiology of Trauma (#EP240) ..... 17, 52 Working with Youth in Community Settings (#CYl 70) ... 13 Working with Youth in Community Settings (#CYl 71) ... 13 To register; phone 604/528-5590; general inquiries, phone 604/525-5422 8th Avenue -------~ □ Bus Stop Justice Institute of British Columbia 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Tel: 604/525-5422 Administration Block Gymnasium t..z---West ~ ~ n a, :I. Q. CD a, 0 C Elevator Administration Block •:a. r ~ � i Faculty & Staff Parking Classroom & Library Block Atrium: Basement: Reception Media Centre Main Floor: Main Floor: Cafeteria Library Classrooms: JIBC Foundation Office Registration Rms. 009-017 Second Floor: Rms. 108-135 President's Office Rms. 200-230 Rms. 300-330 Career & Community Studies Corrections Academy / Courts Academy / / Educational Services Division Student Finance & Administration Division Parking Pacific Traffic Education Centre Third Floor Fire Academy � Paramedic Academy Police Academy Prov;�;•I Emo,g•�Y Program Aoodomy y Basement Main Floor 2nd Floor 3rd Floor Out ·of consideration for the environment and to reduce costs, we continually update our mailing lists. If you receive duplicate copies of the calendar, please send us the bottom half of this page (original or photocopy) from each extra calendar. Mark the labels you want deleted, or indicate any corrections to your name or address you want made. Send labels to: CCS Mailing List, Attn: Graham Brown Justice Institute of B.C., 715 McBride Boulevard, New Westminster, B.C., V3L 5T4; or fax 604/528-5640. JI Career and Community Studies Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Address change requested. MAIL>POSTE C.••·· ,... ,.,,....... S.C:i'1t ....41••- ••• ,••,.. Po1t19tptid Port pap Blk Nbrt 01291661-93 Victoria, BC