Admin support staff are often alone in the probation office and deal with difficult clients. Members of the public are frequently not happy and tend to take it out on the first people they encounter. I have a great deal of respect for people in admin support who are in these higher risk positions. In family offices as well, there’s a high degree of emotional charge when children are involved and there are custody and access issues. The administrative support staff in these situations are vulnerable, and probably don’t get the recognition they deserve. People don’t know the risk they assume every day at work, or the abuse that is sometimes directed at them. An administrative support position is not always typing and answering the phone. It takes a special person to deal with people who are irate.31 Terminal temporary absences Adding to the pressure of overcrowding in correctional centres, there was political pressure to spend less. The Branch responded to these concerns in 1993 by releasing offenders serving short sentences (seven days or less) for defaulting on a court-ordered fine. These releases were called terminal temporary absences. This type of temporary absence release, with conditions, was not unusual, Such a process had been around since the late 1980s. However, the Branch’s action recetved negative media attention. This was because offenders were being placed in the community through the temporary absence process without also being placed on the electronic monitoring program. Ironically, many higher risk offenders were already in the community on probation and other court orders. Implementation of the electronic monitoring program (EMP) began in 1987. The Corrections Branch used EMP as a classification option, While electronic monitoring was not a sentencing option for the courts, recommendations from the court were strongly considered. Offenders were placed on the program if they met the criteria, but exceptions could be made with the approval of a regional director. Initially, this program targeted the intermittent population (inmates serving their sentence on weekends in jail) and offenders whose sentences did not exceed 90 days.*’ The criteria were later expanded to include offenders serving continuous sentences of up to four months, Integration of parole and temporary absence EMP For some time, attempts were made to reduce overcrowding in prisons by moving offenders into community supervision. These efforts re-ignited controversy about the authority to make releasing decisions. 31 “Interview: Shirley Maniec in recognition of administrative support staff,” CorrTech Quarterly #24, Spring 2000, pp. 6-7. 32 L. Neville, Evectronic Monitoring System for Offender Supervision, EMS Pilot Project Evaluation, Province of British Columbia, Ministry of Solicitor General, 1989. 200 Corrections in British Columbia