Risk/needs assessment training for probation officers began in late 1995 in the Northern Region and was completed in March 1996 in the Lower Mainland. Probation officers began using the instrument on all new intakes in the province in April 1996.* By August, more than 10,000 CRNAs were completed for offenders. Risk/needs assessment replaced caseload capping as the strategy for managing increased community workloads. Case management standards were developed to accompany the level of risk/need presented by an offender. The basic principles of case management standards were: » Supervision that offenders receive should correspond to their level of risk; « Service that offenders receive should correspond to their needs; and » Branch resources focus on higher risk cases and offender needs that are linked to criminal behaviout. The standards also focused resources on medium/high tisk cases and reduced the level of intervention fot low-risk cases. Individual offender risk was managed to protect the public and effect change in the offender’s criminal behaviour. Community workload strategies indicated that offenders who fell into low risk/low needs, ot low tisk/medium needs categories of the CRNA would receive one mode of ‘ian 49 supervision. Modes of supervision Under the risk/needs supervision strategy, there were modes of supervision that varied in type and number, depending on the risk and needs of the offender. Modes of supervision could include one or mote contacts with: « A probation officer by telephone; » Collaterals, such as family members; » A contracted therapist; » An employer; « A landlord; and » Attendance at a core program or other treatment program. With review of assessments every six months, these modes could be changed during the period of supervision. Offender programs Overview The hardening face of the offender population resulted in a demand for treatment programs. Programs were required for sex offenders, spousal assault and mentally disordered offenders. In addition, the prevalence of addiction in offenders needed to be addressed. 48 Following training for institutional staff in 1996, assessment tools were applied at the classification stage, although priority was given to community level assessments. ‘This meant that application of the RNA process within jails was not consistent. By the time North Fraser Pretrial Services Centre opened in 2001, risk assessment instruments were routinely applied during the classification process. 49 ADM Directive 96:29, British Columbia Ministry of Attorney General, Corrections Branch, 1996. The Era of Risk Management (1990-1997) 213