COURSE & PROGRAM GUIDE

•

JUSTICE
INSTITUTE
of

BRITISH COLUMBIA

SCHOOL OF HEALTH,
COMMUNITY &
SOCIAL JUSTICE

Rieder, HSABC's director of human resources. "In terms of personality
types and styles the broader our !.mderstanding of ourselves and
others, tile more open-minded we can be, and the more tools we can ,
employ, lr1 working with or leading others who are very different from
ourselves"
,· ·

. :·JIBC LEADERSHIPt:,,;"
·,TRAINING·. EXCEEDS,
. EXPECTATIONS

The Health Sciences Association of British Columbia (HSABC) has always
been proactive 1n m�ating a pos1t1ve work. enwonment So when they
were looking for a partner to prov!de customized leadership tra1rnng, they ·
. found the perfect fit with JIBC

· HSABC represents mc,re than 18,000 health sciences professionals at
more than 250 hospitals and agencies 1n acute care, long-term care and
community heaith

He noted that HSABC chose JIBC because of ,ts solid reputation. They
started with JIBC's onhne workplace bullv1ng course and were pleased
with how It brought their staff to the desired ievel of awareness and
understanding of the issue
"I contacted JIBC's Centre for Leadership to see about styl1z1ng a
leadership wmkshop and was amazed at the responsiveness and
· cooperation;' Josef said. "They w1il either have something that ftts you
perfectly or they will help you to find or cieate 1t"
Josef said JIBC's training exceeded his expectations, noting that he has
received rave reviews from staff who completed the courses.

·�·;·,-.:,:>:.

"It Is doing exactly what I was looking for, which 1s to say that people are
learning a lot about drfferent traits, different styles, and different default "'
assumptions and behaviours and gained ins;ght and skills that they will
be able to employ,' he said "I have had reports of 1nd1viduals in our group
1mmed1ately knowing more about themselves and their styles and feeling
more confident and better equ1oped to lead, iiterally from one day to the

'.'The impetus was to take what Is already an excellent ieadersh1p team
and a great working environment and try to enhance it so that we have
a pos1t1ve work. and growth environment for all of our staff;' said Josef

CUSTOMIZED/CONTRACT TRAINING
All of our widely recognized curriculum is
available for delivery within your organization,
and customized to meet both your staff's
needs and to suit your organizational context.
Training and education dollars must be
invested wisely. Our customized training
is a cost-effective, practical and efficient
way to provide essential skills your staff
and organization need, now and in the
future. Successful workplace training builds
staff skills, strengthens performance, and
gives you and your team confidence in a
future together. The shared experience
of taking a course together means team
learning extends beyond the classroom.
Training keeps your team members feeling
prepared to do their jobs, despite today's
increased pressures. It's also a tangible
way to demonstrate your commitment to
their growth and to keep them focused
on their future within your organization.
You can provide workplace training
that makes a difference by bringing our
practical, immediately applicable courses
and certificates to your organization. We
can tailor any of our courses to meet your
organization's specific learning goals, and
bring our outstanding faculty to you.
Please see our website for updated information.

2 I JIBC.CA

Our clients include:
• AFCC Automotive Fuel Cell
Cooperation Corp.
• BC Association for Community Living
• BC Safety Authority
• Clearly
• City of Burnaby
• Corrections Canada
• Employers' Association of BC
• Fraser Valley Regional Library
• Gitxaala Nation
• Government of the North WestTerritories
• Health Sciences Association
of British Columbia
• Department of Justice
• LTSA
• MetroVancouver
• Northern Shuswap Tribal Council
• SD 34 (Abbotsford School District)
• Seaspan
• Science World
• Township of Esquimalt
• West Moberly First Nations
• Yukon Government

Our most popular customized courses:
• Change Management
• Critical Thinking for Better
Decision Making
" Facilitation Skills
• Handling Conflict on the Telephone
• Leading Projects
• Lead Yourself First
• Managing the Hostile Individual
• Navigating Challenging Conversations
• Presentation Skills
• Positive Leadership
• Respectful Communication
in the Workplace
• Sharpening Your Edge in Negotiation
• Team Dynamics
• Train the Trainer
• Workplace Bullying: What
You Need to Know

Contact us to further your
organization's learning today.
Increase your return on investment - bring
courses to your workplace!
csj@jibc.ca

AWARD WINNING INSTRUCTORS

ANNA RICHARDS: CULTIVATING COMFORT IN
NAVIGATING CONFLICT

GEORGANNE OLDHAM: CHALLENGING STUDENTS
IN A SAFE AND SUPPORTIVE ENVIRONMENT

Anna Richards is a Registered Clinical Counsellor in private practice
helping individuals and couples address a range of concerns such as
acute anxiety, major life transitions, and workplace conflict. She is also
a consultant with Neutral Zone Coaching and Consulting focused on
mediation.

Georganne Oldham has been a faculty member at JIBC's Centre for
Leadership for more than 13 years. An accomplished group facilitator,
she brings more than 25 years of organization and leadership
development coaching and consulting experience to the classroom.

In JIBC's Centre for Conflict Resolution, she is a coach in a number
of conflict resolution courses including Negotiation Level 1 and
Foundations of Collaborative Conflict Resolution. In her coaching role,
she aims to create a fun learning environment where students feel
comfortable to challenge themselves as they learn about themselves
and practice new skills and techniques.
"I believe that most of our interpersonal challenges stem from
avoiding difficult conversations or getting emotionally flooded in the
face of conflict. In learning how to manage ourselves in stressful
environments, we can expand our capacity to work effectively in all
of life's settings;· she said. "I encourage students to pay attention
to what's going on for them as they navigate their way through the
process."

She is particularly skilled in helping groups and individuals grapple
with the complex issues that come with organizational change,
and in assessing the needs of organizations that come to JIBC for
leadership development training. She has also played an integral part
in designing the Centre's curriculum.
Georganne recently received JIBC's Instructional Excellence Award
in 2016. "Georganne's calm, competent manner, and deep
commitment to the teaching and learning process, leaves students
and clients wanting more;· noted the citation for the award.
Georganne is about transformational learning, not transactional
experiences. She challenges students in a safe and supportive
environment to move beyond acquiring 'tools for their toolbox' and
into a space of embracing personal change."

JIBC.CA I 3

PROGRAMS OVERVIEW
Courses vary in length from one to five days,
and you can take individual courses at your
own pace to fit your schedule and budget or
enroll in a Certificate at any point. Check for
course pre-requisites prior to registering.
Our Certificates are designed to ladder so
our students can successfully complete a
short, associate certificate while working
their way towards a more in-depth
practice in their field of choice with one
of the more intensive Certificates.

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Our expert faculty combine theory with
practice and are some of the most respected
and experienced educators working in
their fields. Our educational model is
experiential and focuses on practical
application of theory so that students leave
the classroom with hands-on skills and
perspectives that they can use immediately.
We offer customized courses and certificate
programs to organizations across BC and
Canada that draw on our content from our
tuition courses. All courses can be adapted to

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DAYS
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fit the needs and budget of any organization.
Please see page 2 for more information.
We have a 7-day full refund policy. If
students withdraw from a course up to
7 days prior to the start date, they will
receive a full refund. Within 7 days,
students are not eligible for a refund.

■

"APPROX rumoN COSTS
.

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; Visit jibe.ca/leadership for more information on these certificates

I Associate Certificate in Leadership and Conflict Resolution

12

6

$2,900

j Associate Certificate in Training and Facilitation

14

7

$3,300

20

10

$4,700

' Certificate in Applied Leadership

Visit jibc.ca/conres for more information on these certificates

Associate Certificate in Conflict Coaching

12

6

$3,100

5.5

$2,900

Associate Certificate in Workplace Conflict

11

Certificate in Conflict Resolution: Specialization in Mediation/Third-Party Intervention

36

18

$8,450

Certificate in Conflict Resolution: Specialization in Negotiation

36

18

$8,350

Family Mediation Certificate

40

20

$9,400

4 I JIBC.CA

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ASSOCIATE CERTIFICATE IN LEADERSHIP &
CONFLICT RESOLUTION
We all have the potential to lead. If you are a leader in either a formal
or informal capacity, you'll be excited to learn about this credential.
Completing this 12-day/6-credit associate certificate will deepen
your leadership skills and equip you with a collaborative approach to
resolving conflict.
With a focus on personal awareness, you will learn the foundations
of collaborative conflict resolution. You will discover your skills and
aptitudes as a leader and explore current themes associated with
leadership.

REQUIRED COURSES (6 CREDITS)

credits

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of
Collaborative Conflict Resolution: Workplace Focus

1.5

LEAD-1100: Lead Yourself First

1.5

LEAD-1101: Leading Through Relationships

Come away with practical strategies for leading teams and resolving
··erpersonal conflict collaboratively.

1.5

CRES-1180: Med1at1on Skills Leve! 1

15

ourses and certificates are open to anyone. Learners can register for
the entire program or take courses on an individual basis.

CRES-1550: Mail In Assessment: Associate
Certificate in Leadership and Conflict Resolution

* Each 0.5 credit= 1 day of class

ASSOCIATE CERTIFICATE IN WORKPLACE CONFLICT
This program is key for anyone wishing to learn more about
the process and practice of collaborative conflict resolution
within the specific context of workplace conflict. This 11-day/5.5credit associate certificate, will equip you to recognize,
understand and resolve conflict more effectively, and build
more productive relationships with clients and colleagues.
You will first learn the foundations of collaborative conflict
resolution with a focus on self-awareness in conflict. You will then
apply this understanding and knowledge in a problem solving/
negotiation setting. More complex situations in group dynamics
will then be explored and finally you will apply analytical skills
to a variety of conflict intervention approaches in a workplace
setting. Your learning will culminate in a written and practical
assessment of your learning, skills and abilities. This certificate is
')mprised of four required courses and a mail in assessment.
(
�'curses and certificates are open to anyone. Learners can register
for the entire program or take courses on an individual basis.

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of
Collaborative Conflict Resolution: Workplace Focus
1

1.5

CRES-1170: Negotiation Skills Level 1

15

CRES-1210: Conflict Dynamics in Groups

1

CRES-1200: Resolving Conflict on the Front Line:
Demonstrating Leadership at Work

1.5

CRES-1552: Assessment: Associate Certificate in
Workplace Conflict

* Each 0.5 credit= 1 day of class
JIBC.CA I 5

A��Ul,;IAI t l;tH I ltll,;AI t IN t.;UNtLIL; I L;UAl;HINl.i
This 12-day/6-credit associate certificate will equip you with
fundamental coaching tools to enable you to help others resolve
their intra- and interpersonal conflicts more effectively.
Essential for leaders, managers and dispute resolution practitioners,
this program provides practical and effective methods for reducing
conflict and creating strategies for sustainable resolutions.
Conflict coaching is a highly practical approach to assist
others in resolving their personal and professional conflicts,
resulting in saved time and costs. The learning context for
this certificate is workplace-based, however, conflict coaching
can be applied in all settings, such as community and family
contexts. Conflict coaching is also a core activity imbedded in
other intervention approaches like negotiation and mediation.
You will learn the foundations of collaborative conflict resolution
before focusing on the foundations of the coaching approach.
You will broaden your learning on the themes of anger and
emotion and then deepen your practice of conflict coaching when
the stakes and emotions are high. This associate certificate is
comprised of four required courses and a mail in assessment.
Courses and certificates are open to anyone. Learners can register
for the entire program or take courses on an individual basis.

REQUIRED COURSES (6 CREDITS)

credits

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of
Collaborative Conflict Resolution: Workplace Focus

1.5

CRES-1131: Conflict Coaching Level I

15

CRES-1190: Dealing With Anger

1. 5

CRES-1231: Conflict Coaching Level 11

15

CRES-1551: Assessment: Associate Certificate in
Conflict Coaching

* Each 0.5 credit= 1 day of class

TO REGISTER:

604.528.5590 or 1.877.528.5591 (toll free)
or jibe.ca/registration

ASSOCIATE CERTIFICATE IN TRAINING AND
FACILITATION
This 14 day/7 credit certificate program offers both new and
experienced trainers and facilitators comprehensive knowledge, skills
and experience in adult education practice and theory. It is designed
for mid-career professionals new to training and facilitation, developers
and designers of learning material, and trainers or facilitators looking
to enhance and update their skills in participant-centered practices.
This certificate is a five-course program with the final course being a
capstone; the program is tailored for subject matter experts who find
themselves in a training or facilitating role in their workplace.
Throughout the program, you will practice training and facilitation skills
in applied, real-life environments and receive timely feedback on your
design and delivery. You will have the opportunity to critically reflect on
your professional development as a trainer and facilitator so that you
can determine your next steps to progress in your career.
By the end of this program, you will have increased competence and
confidence in your skills as a trainer and facilitator.

This program will benefit those in government, corporate or
educational settings. It is designed for individuals training and
facilitating in the workplace or within community environments.

REQUIRED COURSES (4 CREDITS)
INDC-1110: Essential Skills for Training and
Facilitation

1.5

INDC-1377: Fac1htat1on Fundamentais
*INDC-1591: Training and Facilitation Capstone
(take this course last)

1.5

:::ELECTIVE COURSES (CHo ose TWO OF THE
FOLLOWING) (3 CREDITS):I:
INDC-1211: Tools and Activities for Trainers
·,,,

1.5

INDC-1250: Advanced Facilitation

1.5

INDC-1302: Designing Consultation and
Engagement Processes (equivalent to INDC-1402)

1. 5

* INDC-1591 is 2 days in class and one day working independently.

DID YOU KNOW

6 I JIBC.CA

Credits

Essential Skills for Training and Facilitation (I NDCs1110) is
equivalent to the Instructional S1<111s Worksllop IISW), This is a
very successful, internationally-recognized course. F0r more
i11format1on on the ISW, please visit: https;//iswnetwork.ca/

11

CERTIFICATE IN APPLIED LEADERSHIP
This advanced 20-day/10-credit certificate
designation focuses on strengthening your
capacity, confidence and competencies
to lead with accountability, influence and
integrity in today's complex environment.
This is achieved by reflecting on one's self,
relationships and organization.

BY THE END OF THIS CERTIFICATE
JU WILL BE ABLE TO

• Develop enhanced self-awareness in
order to effectively self-manage and lead
others within the context of constant
organizational change.
• Align personal and organizational
values and ethics in order to lead with
accountability, integrity and respect.

* Each 0.5 credit= 1 day of class

• Value and engage diversity to maximize
organizational effectiveness.
• Set personal, team and organization goals
and align processes and strategies to
achieve results.
• Foster creative thinking and critical self­
reflection to enhance problem-solving
and decision-making skills.
• Create and manage collaborative
relationships to engage, influence and
motivate individuals, teams and external
partners within and across organizational
boundaries.
• Engage wellness strategies that enhance
resiliency in yourself and others.
• Develop communication skills that
establish clarity of intent and create
shared meaning and understanding.

REQUIRED COURSES (8 CREDITS)

Credits

LEAD-1100: Lead Yourself First

1.5

LEAD-1101; Leading Through Reiat1onsh1ps

15

LEAD-1102: Leading with Influence in Organizations

1.5

Learners can register for the entire program
or take courses on an individual basis.
Courses and certificates are open to anyone.
Learners are required to complete a mail-in
final assessment.
Enrol in the assessment when your portfolio
is complete and ready to submit for marking.

ELECTIVE COURSES
(CHOOSE ANY 2 CREDITS)

credits

INDC-1377: FacihtatiOn Fundamentals
LEAD-1366: Leading Projects
CRES-1180: Med1at1on Skills Level I

LEAD-1103: Cnt1cai Thmkmg for Bette; Dec1s1on
Making

15

LEAD-1395: Leading with Resilience

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of
Collaborative Conflict Resolution: Workplace Focus

1.5

.EAD-1504: Leadership S1mulat1on

1'

LEAD-1559: Certificate in Applied Leadership-Final
Mail In Assessment

The program is suitable for emerging leaders
in the public, private or not-for-profit sector,
seasoned managers interested in building
new skills and developing fresh perspectives
as well as for informal leaders in any setting.

INDC-1396: Creating and Del1venng Engaging
Presentations
INDC-1302: Designing Consultation and Engagement
Processes
• Check our website for new elective options.

1.5

l,Cti I ltll,AI C 111 l,Ul'\ltLll, I tit�ULU I IU"I:

SPECIALIZATION IN MEDIATION/ THIRD-PARTY
INTERVENTION

This specialization provides in-depth knowledge
and skills in formal and informal mediation as well
as other forms of third-party intervention. This
36-day/18-credit program is ideal for those who
perform mediation and third-party intervention in
their job and those considering practicing mediation
as a private practitioner or within an organization.
Examples of professional areas include respectful
workplace advisor, harassment advisor, HR
practitioner, conflict management professional or
union representative.
The training hours gained in this specialization
can be applied towards admission to Mediate
BC Roster. Credits can also be applied towards
certifications by other practitioner organizations.

Learners are required to complete an on campus or
mail in assessment.

UPON SUCCESSFUL COMPLETION OF
THE CERTIFICATE YOU WILL BE ABLE
TO:
• Integrate the knowledge, skills and values of
collaborative conflict resolution.
• Demonstrate a high level of self-awareness
regarding their own internal state, the impact
of their behaviour, thoughts, emotions, and
communication on others and an ability to
receive feedback from others non-defensively.

• Use a collaborative mediation process which
utilizes both problem-solving and building
understanding and relationship.
• Recognize ethical issues facing mediators.
• Establish and maintain a safe environment for
disputants.
• Understand and address power dynamics in
the dispute they are mediating.

*Please note this is not a complete list of
the learning outcomes.

* Each 0.5 credit= 1 day of class

REQUIRED COURSES (12.5 CREDITS)

Credits

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of
Collaborative Conflict Resolution: Workplace Focus

1.5

CRES-1170: Negot1at1on Skills Level I

1.5

CRES-1405: Dealing with Defensiveness in
Conflict
CRES-1401: Defrrnng Issues & Setting the Agenda
CRES-1406: Dynamics of Power

CRES-1180: Mediation Skills Level I

1.5

CRES-1190: Dealing with Anger

1.5

CRES-1270: Negotiation Skills Level II

2.5

CRES-1280: Med1at1on Skills Level II

25

CRES-1150: Theoretical Foundations of Dispute
Resolution (21 hours online) OR CRES-1152:
Integrating ConflictTheory and Practice

1.5

CRES-1560: Assessment Spec1altzat1on rn
Med1at1on/Thtrd-Party Intervention

1.5

CRES-1474: ldent1fyrng Control & Abuse trr Pre­
Med1at1on
CRES-1210: Conflict Dynamics in Groups
CRES-1452: Resolving Conflict in Groups Level II
Fac1htat1ng the Collaborative Process (offered at
University of Calgary only)

1

CRES-1200: Resolving Conflict on the Front Line:
Demonstrating Leadership at Work

1.5

CRES-1409: Separate Meettrrgs· Pre-Med,at1on &
Caucusing
CRES-1402: Shifting from Positions to Interests

ELECTIVE COURSES
(CHOOSE ANY 5 CREDITS)

1.5

1.5

CRES-1298: Ethical Dtiemmas for Mediators
(14 hours onlme) ··:

Credits

CRES-1495: Mediation Skills Level Ill

CRES-1305: Asserting Yourself in Conflict
Situations

CRES-1131 : Conflict Coaching Level I

15

CRES-1231: Conflict Coaching Level II

1.5

CRES-1491: Preparing for Your Med1atron
Assessment/Reality Check

0.5

CRES-1302: Bu1id1ngYour Communicat1onToolbox
CRES-1308: Managing the Hostile Individual
1

CRES-1472: Balancing Empathy and Assemon
CRES-1473: Managing the Conflict Within

I

I

�ENERAL ELECTIVE$
(!CHOOSE AN�EDITS)

Credits

CRES-1408:The Art of Reframtng.

0.5

Any Conflict Resolution Course

CRES-1404: Asking Better Questions

0.5

LEAD-1100, LeadYou,selfF,rst •

5

LEAD-1101: LeadingThrough Relationships

1.5
t

!

i.L-----�---�--------------------------CRES-1411: C1v1l Procedure {14 hours onhne) :.

". ::".

I

CERTIFICATE IN CONFLICT RESOLUTION:
SPECIALIZATION IN NEGOTIATION

• Demonstrate effective interpersonal communication skills.

The ability to negotiate and resolve conflicts effectively has become
a modern-day survival skill needed in both professional and personal
settings. In today's workplace, employers consider conflict resolution
skills essential for all employees, at all levels within the organization.
This 36-day/18-credit program provides an excellent opportunity to
plore the broad field of conflict resolution with an emphasis on
. ,cgotiation skills. It will equip you with concepts and skills to improve
your personal and working relationships by learning how to handle
conflict more constructively.

• Demonstrate proficiency in the application of at least one
collaborative conflict resolution process.
• Articulate principles and processes of interest based negotiations.
• Demonstrate use of a collaborative interest-based process to
negotiate in daily interpersonal communications in simple as well
as complex or multi-issue and/or contentious situations.

Negotiation is a problem-solving process in which parties engage
directly with each other to create an agreement that addresses their
interests. The Centre for Conflict Resolution teaches a collaborative
approach to negotiation that involves looking for mutually satisfactory
solutions.

ELECTIVE COURSES
(CHOOSE ANY 5 CREDITS)

Credits

CRES-1305: Asserting Yourself in Conflict Situations

Learners are required to complete an on campus or mail in
assessment

CRES-1302: Bu1ld1ng Your CommunicationToolbox

BY THE END OF THIS CERTIFICATE YOU WILL BE ABLE TO:

CRES-1308: Managing the Hostile Individual

• Integrate the knowledge, skills and values of collaborative conflict
resolution.
• Demonstrate respect for diversity in conflict situations.

CRES-1472: Balancing Empathy and Assertion
CRES-1473: Managing the Conflict Within

• Demonstrate a high level of self-awareness regarding their own
internal state, the impact of their behaviour, thoughts, emotions,
and communication on others and an ability to receive feedback
from others non-defensively.
• Articulate an understanding of the theoretical perspectives of the
conflict resolution field.
• Effectively manage their own emotions in conflict situations and
respond empathically and assertively to the emotions of others.

CRES-1408: The Art of Reframing

05

CRES-1404: Asking Better Questions

0.5

CRES-1405: Dealing with Defensiveness in Conflict

1.5

CRES-1401: Defining Issues & Setting the Agenda

* Each 0.5 credit= 1 day of class

CRES-1406: Dynamics of Power

REQUIRED COURSES (10 CREDITS)

Credits

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101: Foundations of Collaborative
Conflict Resolution: Workplace Focus

1.5

CRES-1170: Negotiation Skills Level I

1.5

CRES-1180: Mediation Skills Level I

1.5

CRES-1190: Dealing with Anger

1.5

CRES-1270: Negotiation Skills Level II

2.5

CRES-1150: Theoretical Foundations of Dispute
Resolution (21 hours online) OR CRES-1152: lntPgrating
Confl1ctTheory and Practice

1.5

CRES-1407: Negotiating with Difficult People: Making it
Hard to Say No
CRES-1210: Conflict Dynamics in Groups
CRES-1452: Resolving Conflict in Groups Level II:
Facilitating the Collaborative Process (offered at
University of Calgary only)

1.5

CRES-1200: Resolving Conflict on the Front Line:
Demonstrating Leadership at Work

1.5

CRES-1402: Shifting from Positions to Interests

1.5

CRES-1481: Preparing for Your Negotiation Assessment/
Reality Check

0.5

GENERAL ELECTIVES
(CHOOSE ANY 3 CREDITS)

CRES-1561: Assessment: Certificate in Conflict
Resolution: Specialization in Negotiation

Credits

Any Conflict Resoution Course

I

L_

LEAD-1100: Lead Yourself First

1.5

LEAD-1101: Leading Through Relationships

1.5
JIBC.CA I 9

tAMILY MtUIAI IUN t;tH I ltlt;AI t
The Family Mediation Certificate gives you
in-depth knowledge and skills in formal and
informal mediation within the family context.
This certificate can be applied towards Family
Mediation Canada's training requirements for
certification as a Family Relations mediator.
This certificate can also be applied towards
the training requirements for Mediate BC's
Family Roster.
This 40 day/20 credit certificate is ideal for
those interested in working with families
in a conflict setting. This includes those

interested in working in a family law context
such as Family Justice Counsellors, Social
Workers or other social service professionals.
Courses and certificates are open to anyone.
Learners can register for the entire program
or take courses on an individual basis.
Learners are required to complete an on
campus or mail in assessment.

* Each 0.5 credit= 1 day of class

REQUIRED COURSES (18 CREDITS)

Credits

FAMJ-1000*: Family Justice Services in BC
(21 hours online) OR FAMJ-1001: Introduction to
Family Justice Services in Canada (21 hours online)

1.5

CRES-1405: Dealing with Defensiveness in
Conflict

FAMJ-1002*: Family Violence: Impact on
Separation and Divorce (21 hours onl1ne)

15

CRES-1401: Defining Issues & Setting the Agenda

FAMJ-1005*: Effects of Separation and Divorce on
Adults (21 hours online)

1.5

CRES-1406: Dynamics of Power

FAMJ-1006*: Effects of Separation and Divorce on
Children {21 hours onhne)

15

FAMJ-1008: Mediated Agreements and Related
Court Orders (7 hours online)

0.5

FAMJ-1012*: Multicultural Issues in Family Justice
17 hours onhne)

05

FAMJ-1009*: Child Support Guidelines
(21 hours online)

1.5

CRES-1100: Foundations of Collaborative Conflict
Resolution OR CRES-1101 : Foundations of
Collaborative Conflict Resolution. Workplace Focus

15

CRES-1170: Negotiation Skills Level I

1.5

CRES-1180: Medrat1on Skills Level I

15

CRES-1190: Dealing with Anger

1.5

CRES-1280: Med1atron Skrils Level II

25

ELECTIVE COURSES
(CHOOSE ANY 2 CREDITS)

Credits

1.5

1.5

CRES-1495: Med1at1on Skills Level Ill
CRES-1474: Identifying Control & Abuse in Pre­
Meditation
CRES-1409: Separate Meetings· Pre-Med1at1on &
Caucusing
CRES-1402: Shifting from Positions to Interests

1.5

FAMJ-1011*: Substance Use Issues 1n Family
Justice (7 hours onhne)

05

CRES-1150: Theoretical Foundations of Dispute
Resolution (21 hours online) OR CRES-1152: Integrating
Conflict Theory and Practice

1.5

FAMJ-1021: Wnt1ng Children's Needs
Assessments (35 hours onhne)

25

FAMJ-1023: Shuttle Mediation (28 hours online)

2

CRES-1298: Ethical Dilemmas for Mediators
(14 hours online)
CRES-1570: Assessment: Farrnly Med1at1on
Certrf1cate

*The Ministry of Justice may give preference to Family Justice Counsellor
applicants who have completed these courses.

10 I JIBC.CA

FOR MORE
INFORMATION & HOW
TO APPLY CONTACT:
604.528.5608 or 1.888.799.0801
(toll lree) or csj@jibc.ca

CENTRE FOR LEADERSHIP
LEADERSHIP COURSE
DESCRIPTIONS

LEAD-1102
Leading with Influence in Organizations

LEAD-1366
Leading Projects
(1 Credit/2 Days)

LEAD-1100
Lead Yourself First
(1.5 Credits/3 Days)

In this course, you will explore your sphere of
influence in your organization and understand
how to leverage it to create positive organizational
change. Analyze practices that support the
development of healthy, productive organizational
networks and culture. Apply leadership tools that
create momentum and break down organizational
silos, such as dialogue, facilitation, powerful
questioning and effective listening. Understand
how to use technology to amplify effective
networking and collaboration. By the end of this
course, you will have identified strategies that
create a collaborative, resilient workplace and
help to align people with your organization's vision
in positive, productive ways.

This course benefits leaders and managers at any
level of an organization who have a role to play in
project management, as either project leads or
team members on task forces, special initiatives
and discreet projects. Project work is an
increasingly used form of organization in and
within all sectors, and is a mechanism to deliver
value and benefit to organizations engaged in
activities as diverse as cultural transformation and
new product development. This is a practical
course in "leading and managing" that will equip
participants to better navigate the complex
project environment in a purposeful, meaningful
and effective manner.

In this course, you will gain a deeper
understanding of your personal leadership style
and its impact on others to lead more effectively
in your organization. You will assess and reflect on
the values and beliefs that support your authentic
leadership style, and discover the power of
personal passion, engagement and purpose to
1ffectively manage yourself and others. By the
,md of this course, you will have developed
self- awareness, understanding and personal
leadership strategies to lead in a variety of
contexts.

* This course uses a psychometric evaluation tool.

Prerequisite: None

LEAD-1101
Leading Through Relationships
(1.5 Credits/3 Days)
In this course, you will evaluate and develop your
capabilities and confidence to engage with and
lead a team. Explore how to create the
relationships, conditions and culture necessary to
facilitate individual and team performance and
support commitment, creativity and innovation.
You will apply ways to support and lead others
through change and conflict. Participants will
learn how to create cohesion, invite and
encourage meaningful communication and
collaboration, engage in difficult conversations,
and leverage diversity. By the end of this course,
you will have developed competencies to
increase engagement and accountability with
your team and in your organization.

(1.5 Credits/3 Days)

Prerequisite: LEAD-1100

LEAD-1103
Critical Thinking for Better Decision
Making
(1 Credit/2 Days)
Successful leaders consider all possibilities,
opportunities and challenges when making
decisions, often in the face of ambiguous and/ or
conflicting information. The ability to think
critically and innovatively in this environment is a
driver for growth and key to effective decision
making. Learners will analyze their own thinking
habits, the assumptions and biases that inform
them, and the results. This course will support
your capacity to make better decisions and think
more creatively in order to create a resilient,
robust, and agile organization that meets ongoing
demands.
Prerequisite: None

· Prerequisite: LEAD-1100

,,(

Prerequisite: None

LEAD-1395
Leading with Resilience
(1 Credit/2 Days)
What makes human beings resilient? What
makes stress a key component of resiliency? And
why are these questions critical for anyone
leading in today's world? These are some of the
questions we'll explore in this two-day course on
the neuroscience of stress and resiliency. There
is a vast body of research on the role that
resiliency plays in personal, organizational, and
social health and countless books and articles
have popularized this topic. Most of us know
what we need to do to stay healthy, engaged,
and connected in the busy-ness of our work and
personal lives. Fewer know how to remove the
mental blocks that prevent us from making the
changes we genuinely want to make. This course
will give you the map, the tools and the insight to
help you become truly resilient in increasingly
demanding and challenging work environments.
Prerequisite: None

* Additional material fees apply and will be charged at time of enrolment.
JIBC.CA I 11

Leadership Simulation
(1 Credit/2 Days)
In this immersive, interactive two-day course
you'll have the unique opportunity to put
leadership theory and skills into practice in
real-time. You will participate in a simulated
workplace in our applied learning lab, which uses
cutting-edge technology to support complex
educational scenarios. Apply core leadership skills
learned and see the immediate results of your
choices. You will receive group and individual
coaching during the two days.
Prerequisite(s): LEAD-1100, LEAD-1101,
LEAD-1102, LEAD-1103, and CRES-1100 or
CRES-1101

U:AD-1559

Assessment: Certificate Applied
Leadership
(Mail-in)
The Assessment: Certificate in Applied
Leadership is a mail-in assessment. Enroll in this
assessment when you have completed all
required courses and your portfolio is ready to
submit for marking; it is recommended that you
begin work on your portfolio in LEAD-1100 Lead
Yourself First. You must be enrolled in the CAL
certificate program before submitting this
assessment. Certificate enrolment forms are
found on the Certificate for Applied Leadership
webpage under the heading "Enrolment Process".
Submit your completed portfolio to leadership@
jibe.ca with your full name, contact information
and "CAL Final Assessment" in the subject line.
Prerequisite(s): LEAD-1100, LEAD-1101,
LEAD-1102, LEAD-1103, LEAD-1504, and
CRES-1100 or CRES-1101 plus two electives,
which need to be completed prior to enrollment.
You must also be enrolled in the certificate
program.

TRAINING & FACILITATION
COURSE DESCRIPTIONS
ll\lDC-1110

Essential Skills for Training and
Facilitation
(1.5 Credits/3 Days)
Learn the fundamentals to design, deliver and
assess effective training and facilitation. Explore
the principles of adult learning and brain-based
methodology and how these concepts apply to
your own work environment. Throughout the
course you will develop and execute three short
training sessions and receive feedback from your
peers and coaches. By the end of this course,
you will increase your competence in designing
effective training and your confidence in
facilitating sessions. There will be some self
paced online pre-course work including reading,
assignments and discussions, starting two weeks
prior to class dates.
Prerequisite: None

12 I JIBC.CA

INDC-1211

Tools & Activities for Trainers
(1.5 Credits/3 Days)
In this follow-up course to 'Essential Skills for
Training and Facilitation, build on your ability to
design and facilitate learner centered training. The
focus of this course will be on analysis of learner
needs and characteristics, expanding your training
toolbox, and creating effective training outcomes
that lead to well-defined evaluation strategies. You
will explore how these concepts relate to your
training and facilitation context and leave the
course ready to apply these skills immediately.
Prerequisite: INDC-1110

INDC-1250

Advanced Facilitation
(1.5 Credits/3 Days)
Deepen your facilitation skills by exploring ways
to respond to challenging group situations where
the issues are complex, potentially contentious
and multiple, competing perspectives may be
represented. In this course you examine how to
deal constructively with complex issues,
heightened emotion, challenging participant
behaviours, and conflict. Simulation scenarios will
provide you with the opportunity to practice
relevant communication and intervention skills.
Reflective practice will be encouraged through
self-reflection and peer feedback.
Prerequisite: None

INDC-1302

Designing Consultation and Engagement
Processes
(1.5 Credits/3 Days)
Well-designed consultation processes are the
foundation of successful change initiatives,
including community programs, customer
services and government policies. They are also
key to developing engaged and informed staff,
clients, citizens and communities. In this course,
you will learn best practices for designing
effective consultation processes. You will explore
theories and principles of consultation and
engagement, and their practical application.
Analyze a variety of consultation and engagement
strategies and their efficacy in various contexts,
including online engagement strategies and the
inclusion of hard-to-reach populations. You will
leave the course with a consultation process
designed for your organization or community.
Prerequisite: None

INDC-1377

Facilitation Fundamentals
(1 Credit/2 Days)

This course provides an overview of the role of
the facilitator within the context of leadership,
training and organizational development. Expand
your own facilitation skill set and develop a better
understanding of how you can best fulfill the role
of facilitator in a variety of contexts. This

facilitation tools and methods. You will have an
opportunity to practice a facilitation session
focusing on workplace challenges and to engage
in a self-assessment, giving and receiving
feedback from your instructor and your peers.
Prerequisite: None

INDC-1396

Creating and Delivering Engaging
Presentations
(1 Credit/2 Days)

According to Warren Buffet, learning the art of
public speaking will raise your value by 50%.
Whether you are communicating a message to a
colleague or delivering a keynote at your next
AGM, delivering a clear, concise, and memorable
message can be a difficult task. Learn how to
structure your message for clarity, use the latest
presentation tools to engage your audience, and
gain the skills needed to present with confidence.
In this course you will learn the secrets behind
the best presenters, and how they use their voice
and body language to make their message a
memorable one so that you can become a more
confident public speaker and embrace the
opportunity next time it is presented
to you.
Prerequisite: None

ll\!DC-1591

Training and Facilitatian Capstone
(1.5 Credits/2 Days F2F)
In this course you will have the opportunity to
implement and integrate the skills you acquired
through the other courses in this Associate
Certificate in Training & Facilitation. You will plan
and deliver a training session or facilitation
agenda in a collaborative and supportive
environment. Day One will be a review of best
practices and reflection on your experience
applying course content in your context. You will
then have several weeks to design a 30-minute
training session to be delivered to your peers on
Day 2. A written and verbal feedback process will
follow each training session or facilitation agenda.
You will be required to submit a written
"reflections on learning" document to complete
the course. This class will make extensive use of
peer support, and the instructor will be available
for one-on-one coaching.
Prerequisite(s): INDC-1110, INDC-1377 and two
of the following: INDC-1211, INDC-1250,
INDC-1302
You must also be enrolled in the certificate
program.

CENTRE FOR CONFLICT RESOLUTION
CONFLICT RESOLUTION
COURSE DESCRIPTIONS
CRES-1100

C

1·'

Foundations of Collaborative Conflict
1esolution
1.5 Credits/3 Days)
,

This foundation course offers you effective and
practical tools in collaborative conflict resolution.
Through examination of the sources of conflict
attitudes and beliefs, conflict styles, and the role
of assumptions and emotions, you will gain an
overview of conflict dynamics and collaboration
strategies. This highly participatory course
emphasizes self-awareness and understanding
through structured exercises and simulations.
Prerequisite: None

CRES-1101

Foundations of Collaborative Conflict
Resolution: Workplace Focus
(1.5 Credits/3 Days)

(

Dealing effectively with workplace conflicts is a
key competency for success in any job. This
foundation course offers you effective and
practical tools for resolving conflicts
collaboratively in the workplace. Through
examination of the sources of conflict attitudes
and beliefs, conflict styles, and the role of
assumptions and emotions, you will gain an
overview of conflict dynamics and collaboration
,trategies.
Prerequisite: None

CRES-1131

Conflict Coaching Level I
(1.5 Credits/3 Days)
In this introductory course, you will learn
coaching techniques to help others gain clarity,
develop fresh perspectives, and address their
conflict with new strategies acquired through
their coaching interaction with you. You will
develop tools to champion and support, enlighten
and confirm, understand and action solutions
with those that you coach that
will allow for conversations that lead to
real change.
Prerequisite: None

CRES-1150

Theoretical Foundations of Dispute
Resolution
(1.5 Credits/21 Hours online)
Undertake a creative and critical examination
of your dispute resolution beliefs, skills and
practices. Mastering dispute resolution skills
and processes requires adapting their use to
varying circumstances. Assumptions about
how human beings understand conflict, why
they get involved in disputes and the meanings
of "resolution" underlie all dispute resolution
processes. Understanding these assumptions
will help you to assess when particular
circumstances require adaptation and how
different processes might have disparate
affects on particular disputants. Topics include:
what is theory; conflict theories; culture and
conflict; worldview and dispute resolution; and

meanings of "resolution''. Online course
methodology includes a series of readings,
exercises and group discussions (there are no
mandatory synchronous components). This
highly participatory course requires your full
engagement in exercises, consultations and
assignments.
Prerequisite: None

CRES-1152

Integrating Conflict Theory and Practice
(1.5 Credits/3 Days)
This course examines how conflict resolution
theory and practice intersect and relate to one
another. This intersection of theory and practice
will be explored through examining conflict
resolution from three perspectives: the role of
conflict and its resolution in our individual lives
and relationships; the role of conflict and its
resolution in society; and the changing ways that
conflict and its resolution have been understood
over time. Through this approach, learners will
explore a number of understandings and
meanings of conflict and resolution and how they
relate to a range of practices and processes.
Prerequisite: None

CRES-1170

Negotiation Skills Level I
(1.5 Credits/3 Days)
In this course, you will learn to prepare for
negotiations, assess your alternatives, build a
climate of collaboration, get beyond stubborn
positioning and develop agreements that work for

JIBC.CA I 13

both sides. Negotiation skills are essential in daily
interactions with others. Traditional approaches to
negotiation promote competitive tactics, often
resulting in unsatisfactory outcomes for one or
both negotiators. Collaborative or interest-based
negotiation aims for agreements that respond to
the interests of both parties. Emphasis is on skill
development through simulated negotiations
assisted by trained coaches. Recommended
taking this course before CRES-1180
Prerequisite: CRES-1100 or CRES-1101

CRES-1180

Mediation Skills Level I
(1.5 Credits/3 Days)
This course introduces you to the concepts, skills
and techniques needed to mediate disputes:
determining whether mediation is appropriate,
the role of the mediator, guiding the process,
managing emotions and using communication
skills as a mediator. Mediation is a practical
method for helping people resolve their conflicts
and attain mutually satisfactory outcomes. You
will have opportunities to mediate simulated
disputes involving co- workers, customers,
committee members, neighbours, parents/teens
and co-parents. Emphasis is on skill development
through simulated mediations assisted by trained
coaches. Recommend taking CRES-1170 before
CRES-1180
Prerequisite: CRES-1100 or CRES-1101

CRES-1190

Dealing with Anger
(1.5 Credits/3 Days)
This course builds on the material in Foundations
of Collaborative Conflict Resolution (CRES-1100)
and Foundations of Collaborative Conflict
Resolution: Workplace Focus (CRES-1101 ), and
presents theory, skills and approaches for
managing one's own angry feelings and
behaviours, and responding to anger in others.
Angry, hostile or resistant feelings and behaviours
are commonly generated in conflict situations.
Efforts to resolve the conflict may be ineffective if
these feelings are ignored or denied. Topics such
as anger triggers, self-management, defusing
skills, the origins of personal expressions of anger
and disengaging from angry encounters are
explored.
Prerequisite: CRES-1100 or CRES-1101

CRES-1200

Resolving Conflict on the Front Line:
Demonstrating Leadership at Work
(1.5 Credits/3 Days)
All members of organizations are expected and
often required to handle workplace conflicts
effectively, yet this can be a challenging task. This
course will give you knowledge and skills for
assessing workplace conflict, determining
whether a collaborative process or a more formal
intervention process is needed and choosing the
best intervention approach. You will practice

analyzing workplace conflicts, and using a
collaborative process to intervene as a third party.
Prerequisite(s): CRES-1100 or CRES-1101 and
CRES-1170

CRES-1210

Conflict Dynamics in Groups
(1 Credit/2 Days)
Conflict in a team situation is challenging and
team members need strategies for positive
resolutions. As an effective team member, you
need to identify the dynamics at play in the team
and learn and practice strategies for intervening
to move the group towards resolution. Through
role-play, case analysis and discussion, you will
build your understanding of group role functions
and problematic behaviours that interfere with
the function of the team. You will practice a
collaborative conflict resolution process.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1231

Conflict Coaching Level II
(1.5 Credits/3 Days)
This advanced Conflict Coaching course will both
broaden and deepen your ability to coach others
through challenging situations. You will learn how
to work with clients who are experiencing
stronger emotions related to their conflicts,
identify elements of face-saving and choice
making, and help others move away from apathy
or victimization and toward choice and integrity.
You will also learn how to position conflict
coaching within the contexts of other dispute
resolution processes and strategies (such as
negotiation and mediation).
Prerequisite: CRES-1131

CRES-1270

Negotiation Skills Level II
(2.5 Credits/5 Days)
This advanced course builds on Negotiation Skills
Level I (CRES-1170) to apply an interest based
approach to more complex negotiations. You will
learn about negotiator assertiveness and style,
identifying and responding to competitive tactics.
assessing power dynamics and resolving
impasses. As this course is the final prerequisite
course for Assessment: Negotiation (CRES-1561 ).
coaches' feedback on your role-playing will be
based on the assessment role-playing criteria. For
certificate candidates, it is strongly recommended
that you take this course near the end of your
certificate. You must complete this course before
scheduling your negotiation assessment.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 and CRES-1180 and CRES-1190

CRES-1280

Mediation Skills Level II
(2.5 Credits/5 Days)

Building on the mediation process and skills
learned in Mediation Skills Level I CRES-1180).
this course moves to more challenging, complex
and emotionally charged situations. Skills, theory
and techniques include framing and tracking
issues, probing for and clarifying interests,
addressing power dynamics and adapting the
mediation process to meet the needs of
participants. You will discuss the development of
a personal mediating style, legal and ethical
issues in the mediation field, and caucusing.
Emphasis is on skill development through
simulated mediations, with assistance and
feedback from trained coaches.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 and CRES-1180 and CRES-1190

CRES-1298

Ethical Dilemmas for Mediators
{1 Credit/14 Hours online)
Professional mediators encounter situations that
require tough decisions. Ethical and moral
behaviour is expected of a professional mediator,
but what's the right choice when there are
shades of gray (perhaps several compelling
answers)?This online course will involve you as a
mediator in decision-making about how to apply
ethical behaviour as it might be required in real
mediation cases.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 and CRES-1180 and CRES-1190 and
CRES-1280

CRES-1302

Building Your Communication Toolbox
(1 Credit/2 Days)
If you have not had previous training in
interpersonal communication skills, this elective
course is strongly recommended immediately
after CRES-1100 or CRES-1101. In this course, you
will focus intensively on communication theory
and skills that are the building blocks of
mediating, negotiating or resolving interpersonal
conflict.
Prerequisite: None

CRES-1305

Asserting Yourself in Conflict Situations
(1 Credit/2 Days)
This course addresses assertiveness in a variety
of challenging situations and gives you
opportunities to practice improving and
maintaining an assertive style under pressure.
Whether you are negotiating an important issue,
expressing your thoughts and feelings in a
conflict, or standing firm under pressure, the
ability to assert yourself is crucial to reaching
outcomes that work for you. In conflict situations,
it can be especially difficult to maintain an
assertive stance rather than overreacting or
selling yourself short.
Prerequisite: None

14 I JIBC.CA

CRES-1308

Managing the Hostile Individual
(1 Credit/2 Days)
This course provides you with alternatives for
managing hostile individuals constructively. Many
people find themselves the target of hostile or
aggressive behaviour as a regular part of their
jobs. Dealing with these encounters requires
9motional energy and frequently results in
ncreased stress. During the course, attention is
given to risk factors and ensuring personal safety.
Prerequisite: None

CRES-1310

Workplace Bullying: What You Need to
Know
(0 Credits/2 hours Online)
Changes to the Work Safe OHS Regulations
require employers and employees to recognize
and address bullying and harassment in the
workplace. This course provides learners with
information and insight to recognize and address
bullying behaviour as well as strategies for
advocating respectful behaviour in the workplace.
Learners examine the definition, dynamics and
impact of workplace bullying and explore effective
strategies to stop the bullying cycle in an
organizational environment. This course is
self-paced and delivered online. Course
components include a series of first-hand
accounts of the impact of bullying, educational
resources, reflective work, and an evaluation of
the learning. This course will be most useful for
employees in a front line position.
Prerequisite: None

CRES-1401

Defining Issues & Setting the Agenda
(1 Credit/2 Days)

Now expanded to include negotiation as well as
mediation, this two-day elective focuses on Stage
2 of the model. Using a variety of video,
demonstration and in-the moment examples, you
will learn how to sift through the dynamics; the
emotion and the way people express themselves
in order to clearly isolate issues that should form
the agenda. You will learn how to ask the kinds of
questions that clarify themes and issues, how to
summarize to provide focus and how to get
agreement on the agenda. You will have lots of
opportunity to practice.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1402

Shifting from Positions to Interests
(1.5 Credits/3 Days)
This course is designed to help you reach positive
outcomes through a deeper exploration of
positions, interests and intentions. Whether in the
context of negotiation, mediation or interpersonal
.
(_ .onflict,
people adopt positions and offer
solutions in order to meet their underlying

interests. Working towards interest-based
resolutions requires skill in clarifying and
understanding the wants, needs, concerns and
fears that support the opposing positions. You will
enhance skills aimed at eliciting underlying
interests, illuminating blocks, facilitating
processes, establishing positive outcomes and
generating a wider range of choices.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1404

Asking Better Questions
(0.5 Credits/1 Day)
Basing negotiation or mediation on interests is
greatly assisted by the conscious use of
questions. This course is practice oriented,
focusing on the issues you raise in class.
Questions can be facilitative, directive,
accusatory, helpful or condemnatory. They evoke
ideas, illuminate culture, encourage images and
invite articulation. How do we make the question
a tool of art in the hands of a principled asker?
How can we use questions to ensure an honest,
curious and thorough inquiry? Come prepared to
ask and learn.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1405

Dealing with Defensiveness in Conflict
(1.5 Credits/3 Days)

This course covers theories from different
psychological perspectives on defense
mechanisms affecting all people. These theories
are then integrated with skills for addressing
defensiveness in conflict situations. You will also
explore how face saving affects defensive
behaviours. Defensiveness is behaviour for
protecting oneself from a perceived threat or
attack. In negotiations and mediations, it can
create major barriers, but when explored, it can
open up opportunities for breakthroughs. When
people are defending and protecting their
self-image (face saving), listening becomes more
difficult and positions become entrenched. Left
unaddressed, defensiveness can stalemate the
discussion.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1406

Dynamics of Power
(1.5 Credits/3 Days)
This course will provide you with an opportunity
to examine critical questions regarding your
personal relationship with power. What is power?
How do we relate to it on a daily basis? How do
we use personal power and influence in conflict
or negotiation situations 7 What is the basis of our
power as we work to resolve disputes and
implement restorative practices, and what are the
implications of using that power? Learn how to
recognize the power base of others, and the
implications that power dynamics have in dispute

resolution and restorative practice. Through video
simulations, self-reflective exercises and
small-group discussions, you will become more
comfortable with power dynamics and identify
how power can be used positively to enhance the
dispute resolution process.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1408

The Art of Reframing
(0.5 Credits/1 Day)
In this intensive one-day skill-building course, you
will learn how to identify problematic conflict
frames wherever and whenever they occur, and
practice providing reframing that leads towards
resolution. More than merely changing language,
reframing can shift the entire perception of an
approach to the conflict. As one of the most
powerful tools available, reframing can be used
effectively in every phase of conflict discussion,
from building an atmosphere to identifying
issues, exploring interests and reaching
agreement.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180

CRES-1409

Separate Meetings: Pre-Mediation &
Caucusing
(1 Credit/2 Days)

In this course, you will learn to recognize when,
how and under what circumstances it is
appropriate to meet separately with the parties.
Mediators may meet separately with the parties
in a pre-mediation format or caucus with them
during the joint session or between joint
sessions. These meetings and related
conversations are key components of the
mediation process, and they present their own
set of challenges and strategies. The mediator
should conduct these meetings efficiently and
productively while ensuring balance, trust and
impartiality. You will practice pre-mediation and
joint session caucusing in role-playing simulations
with the support and assistance of coaches.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1180

CRES-1411

Civil Procedure
(1 Credit/14 Hours online)
This ONLINE course is for those who want to
practice mediation in the context of the civil
justice system. It is required for mediators who
do not have a law degree and want to be
considered for the Mediate BC roster. The course
examines the aspects of civil procedure that
mediators need to be familiar with, what the
litigation track looks like, including the
practicalities of time and cost as a typical case
proceeds through the system, as well as the role
of lawyers in litigation and mediation. Learn how
court rules use expense to encourage settlement,

JIBC.CA I 15

the difference between the formal legal parties
and the real decision makers in a lawsuit, and the
rules of evidence that commonly arise in
mediation. Online course methodology includes
readings, exercises, assignments and group
discussions.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1180

CRES-1452

Resolving Conflict in Groups Level II:
Facilitating the Collaborative Process
(1 Credit/2 Days)
Learn practical ways of assisting teams to resolve
conflicts as either an internal or external
facilitator. Assess your facilitation strengths and
practice leading a collaborative process,
managing group dynamics, dealing with
challenging behaviours, handling power struggles,
identifying hidden agendas and assisting the
group to come to agreement. This course uses
discussion, role-play and case studies and is
intended for those who are already comfortable
and confident in using basic facilitation skills.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 or CRES-1180 and CRES-1210

* Only offered at University ofCalgary
CRES-1472

Balancing Empathy and Assertion
(1 Credit/2 Days)
In this two-day course, you will practice strategies
for achieving the mental and emotional clarity
necessary to effectively use assertion and
empathy. Through facilitated small-group
exercises, you will have opportunities to practice
finding - and keeping - the elusive balance
between empathy and assertion. These are often
described as the two foundations of collaborative
conflict resolution, and finding the balance
between them can be tricky. You will be able to
recognize when conflicts are about to occur and
skillfully self-manage the interactions away from
the conflict or move through it.
Prerequisite: CRES-1100 or CRES-1101

CRES-1473

Managing the Conflict Within
(1 Credit/2 Days)
This course is designed to increase your levels of
self-awareness and self-mastery, and to increase
your abilities and skills in managing yourself more
effectively both when conflict occurs and during
the resolution process. Conflict situations often
provoke strong emotions and reactions such as
fear, anger, bitterness, powerlessness,
despondency, vulnerability, arrogance and so on.
This may lead to internal confusion about the
conflict itself, resulting in entrenchment of your
position, an unsatisfying compromise or a
collapse into accommodation. Through exercises
and awareness-raising techniques, you will
develop the skills of inquiry, emotional

16 I JIBC.CA

awareness, self-observation and assessment,
self-management and being in the present.
Prerequisite: CRES-1100 or CRES-1101

CRES-1475

Coached Small Group Clinic
(0.5 Credits/1 Day)
Practice is a critical factor in gaining competence
and confidence in collaborative conflict resolution,
and this course provides you with plenty of
practice in a full day of role-playing. You choose
what you want to work on: interpersonal conflict
resolution, dealing with anger, mediation or
negotiation. You can use this course to complete
your assessment recording for the Associate
Certificate in Workplace Conflict, or to brush up
on your skills after an absence from your conflict
resolution program. This course can also be used
to make up for time missed in any three or
five-day course, or to obtain partial credit as a
result of a prior learning assessment application.
Prerequisite: CRES-1100 or CRES-1101

CRES-1481

Preparing for Your Negotiation Assessment
(0.5 Credits/1 Day)
This course provides you with an opportunity to
interact with an instructor in negotiation role­
playing. With a maximum class size of four, you
will receive individual and immediate feedback
from the instructor. Feedback consists of
constructive comments about strengths as well
as areas that need additional work, with reference
to the criteria for successful assessment
completion. This
course is recommended for assessment
preparation. You will be provided with a recording
of your role play exercise.
Prerequisite(s): CRES-1100 or CRES-1101 and
CRES-1170 and CRES-1180 and CRES-1190 and
CRES-1270

CRES-1491

Preparing for Your Mediation Assessment
(0.5 Credits/1 Day)
Self-reflection and self-evaluation are crucial
components of mediation practice. In this one
day course you will have the opportunity to
compare your self-evaluation against detailed and
concrete feedback from a senior faculty. A small
class of four will engage in role playing and
receive feedback based on the criteria for the
mediation assessment. This course is
recommended as assessment preparation for
those pursuing the Certificate in Conflict
Resolution: Specialization in Mediation{fhird party
Intervention and those pursuing the Family
Mediation Certificate. You will be provided with a
recording of your role play exercise.
Prerequisite(s): CRES-1100 or CRES-1101 and
CRES-1170 and CRES-1180 and CRES-1190 and
CRES-1280

CRES-1495

Mediation Skills Level Ill
(1 Credit/2 Days)
In this two-day course, you will build on the skills
and insights gained in Mediation Skills Level II,
other foundational work and real world
application. You will learn how to deal with more
difficult mediation situations by applying
previously learned as well as new mediation skills
and interventions in innovative and strategic
ways. You will be encouraged to bring your own
way of working with people into the mediation
process, increasing your ability to respond
genuinely and intuitively. Areas of exploration and
practice include balancing content and process,
the production and use of a shared base of
information, the effect of mediator presence and
participation, tracking and shifting focus, listening
for and getting to the real interests, building
capacity as a means of power balancing, the
continuum of facilitative and empathic to
directness and assertiveness, mediator
participation in problem solving, and framing of
outcomes.
Prerequisite(s): CRES-1100 or CRES-1101, and
CRES-1170 and CRES-1180 and CRES-1190 and
CRES-1280

CRES-1550

Assessment - Associate Certificate in
Leadership_ & Conflict Resolution
To receive an Associate Certificate in Leadership
& Conflict Resolution, you must be enrolled in the
program and successfuily complete the required
courses and an independent assessment. The
assessment consists of 1) a written report on a
leadership-related conflict in an organizational or
other group setting including an analysis of
dynamics affecting the leader and the factors
impacting the conflict; and 2) a structured,
self-reflective essay designed to document your
learning in the program.
Prerequisite(s): LEAD-1100, LEAD-1101,
CRES-1101 or CRES-1101, CRES-1180

CRES-1551

Assessment - Associate Certificate in
Conflict Coaching
To receive an Associate Certificate in Conflict
Coaching, you must be enrolled in the program
and successfully complete the required courses
and an independent assessment. The
assessment consists of 1) a written preparation
as a conflict coach for a coaching session with a
client; 2) an audio-video or audio-only recording of
the conflict coaching session; 3) a written
evaluation of the conflict coaching session; and 4)
a structured, self-reflective essay designed to
document your learning in the program.
Prerequisite(s): CRES-1100 or CRES-1101,
CRES-1190, CRES-1131, CRES-1231

CRES-1552

CRES-1570

Assessment - Associate Certificate in
Workplace Conflict

Assessment - Certificate in Family
Mediation

To receive an Associate Certificate in Workplace
Conflict, you must be enrolled in the program,
and successfully complete the required courses
and an independent assessment. The
assessment consists of 1) a written preparation
ir intervening in a workplace conflict; 2) a
. acording of a collaborative conflict resolution
conversation based on the preparation; 3) a
written evaluation of your role-play; and 4) a
structured, self-reflective essay designed to
document your learning in the program.

To receive a Certificate in Family Mediation, you
must be enrolled in the program and successfully
complete all required and elective courses and
this assessment. The assessment consists of 1)
a structured, self-reflective essay designed to
document your learning in the program; 2) a
written preparation for mediation; 3) a 60-minute
recorded mediation roleplay based on the
preparation; and 4) a recorded oral evaluation of
the role-play. The candidate may either complete
their assessment independently or at the JIBC
New Westminster campus.

Prerequisite(s): CRES-1100 or CRES-1101,
CRES-1170, CRES-1200, CRES-1210

Prerequisite(s): Completion of all Family
Mediation required and elective courses.

CRES-1560

Assessment - Certificate in Conflict
Resolution: Specialization in Mediation/
Third-Party Intervention
To receive a Certificate in Conflict Resolution:
Mediation/Third-Party Intervention, you must be
enrolled in the program and successfully
complete all required courses, specialized and
general electives, and this assessment. The
assessment consists of 1) a structured, self­
reflective essay designed to document your
learning in the program; 2) a written preparation
for mediation; 3) a 60-minute recorded mediation
roleplay based on the preparation; and 4) a
recorded oral evaluation of the role-play. The
candidate may either complete their assessment
independently or at the JIBC New Westminster
campus.
rerequisite(s): Completion of all Mediation/

ird-Party Intervention required courses,
specialized electives, and general electives.

CRES-1561

Assessment - Certificate in Conflict
Resolution: Specialization in Negotiation
To receive a Certificate in Conflict Resolution:
Negotiation, you must be enrolled in the program
and successfully complete all required courses,
specialized and general electives, and this
assessment. The assessment consists of 1) a
structured, self-reflective essay designed to
document your learning in the program; 2) a
written preparation for negotiation; 3) a 55-minute
recorded negotiation roleplay based on the
preparation; and 4) a recorded oral evaluation of
the role-play. The candidate may either complete
their assessment independently or at the JIBC
New Westminster campus.
Prerequisite(s): Completion of all Negotiation
required courses, specialized electives, and
general electives.

JIBC.CA I 17

CENTRE FOR CONFLICT RESOLUTION &
CENTREFOR LEADERSHIPASSESSMENTS
If you have any questions about the assessment process, contact
mschaeffer@jibc.ca or 604.528.5825
'

�...

For the three Associate Cert1f1cates (CRES-1550, CRES-1551, CRES-1552)
• ., These are "ma1l-1rt assessments which means you complete your s1mulat1on
at a location of your choosing and submit your assessment electronically
,:-,,,, • Pnor to regIstenng, you must be enrolled In the program
and have completed all courses In the program.
For the Cert1f1cates In Med1at1on/fhird Party Intervention, Negot1at1on, & Family Med1at1on
(CRES-1560, CRES-1561, CRES-1570)
• These are either "in-person" assessments which means you complete
your s1mulat1on at the JIBC New Westminster campus or "ma1l-1n"
assessments which means you complete your s1mulat1on at a location
• of your choos1r,g and subm,t your assessment electronically. •
• Pnorto regIstenng for the assessment. you must be enrolled in the program and
': have completed all the required courses and most of your elective courses

BULLYING CAN HAPPEN
ANYWHERE:
ARE YOU PART OF THE
SOLUTION?
ONLINE! Workplace
Bullying: What you Need
to Know (CRES-1310)
Register NOW

Changes to the WorkSafeBC
OHS Regulations require
employers and employees to
recognize and address bullying
and harassment in the
workplace.
This course will introduce
learners to equip themselves
with the necessary information
and insight to recognize and
begin addressing bullying
behaviour and learn how to best
advocate for respectful
behaviour in the workplace.

jibe.ca/workplace-bullying

18 I JIBC.CA

If you have any questions about the LEAD-1559 assessment process, contact'
sgill@jibc.ca or 604.528.5631
Overview of steps:
• Beg,n work.mg on your !eadershtp portfolio as soon as poss1bie,
· continue to build your portfolio as you work through the pmgram
• ·• Enrol tn the CAL Certificate Program by completing the Cert1f1cate
· Enlolment Form and submrttmg with $75 pavment ipayment m
person or by calling Student Services at 604 528 5590) ..
• Complete ALL course requirements (including elect1vesi
• Complete your portfolio .
• Reg,ster and pay for LEAD-1558 Assessment
• Submit your portfolio to leadersh1p@j1bc.ca

·�. ·.:

''

Tell me, what is it you plan
to do with your one wild
and precious life?

''

- Mary Oliver

�

JUSTICE
INSTITUTE
of

BRITISH COLUMBIA

715 McBride Boulevard
New Westminster, BC V3l 5T4
Canada

Chilliwack Campus
5'170 Dieppe Street
Chilliwack, BC V2R 5Y8

Okanagan Campus
825 Walrod Street
Ke!owna. BC VI Y 2S4

Victoria Campus
810 Fort Street
Victoria, BC VSW I HS

TEI 604.525.5422
F1\X 604.528.5518
ElvlAI" 1nfo@1ibc.ca

TEL 604.847.0881

TEL 250.469.6020

TEI. 250.405.3500

Maple Ridge Campus
13500 - 256th Street
Maple Ridge, BC V4R 1 C9

Pitt Meadows Campus

Ti:L 604.462. 1000

TEL 604.528.5891

jibe.ca
Justice lnsritute of British
Columbia (JIBC) is Canada's
leading public safety educator
recognized nat;onally and
internationally for innovative
education in justice, public safety
and social services.

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Pitt Meaclows, BC V3Y 2B4

JIBC: Justice lnsl1Lute of British Columbia
@jibcnews
Justicelnst1tute

� justiceinstitutebc

JIBC SCHOOL OF HEALTH, COMMUNITY & SOCIAL JUSTICE
715 McBride Boulevard, New Westminster, BC V3L 5T4
We respectfully acknowledge the Justice Institute of British Columbia's New
Westminster campus is located on the unceded traditional territories of the Oayqayt
and Musqueam Peoples.

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