2005 2006 Centre for Conflict Resolution COURSE C ALENDAR SEPTEMBER 2005 – AUGUST 2006 Learn. Experience. Grow. www.jibc.bc.ca/ccr 90211_Cover.indd 3 5/17/05 11:33:26 PM getting started getting started Learn. Experience. Grow. Everyone is welcome – there are no entrance requirements and every course will give you practical skills you can put to use immediately. Get started with any of the following courses: • Critical Skills for Communicating in Conflict (pg 26) • Asserting Yourself in Conflict Situations (pg 22) • Dealing with Interpersonal Conflict (pg 28) • Resolving Conflict in the Workplace (pg 38) • Coaching Strategies: Developing People to Resolve Conflicts (pg 24) • Managing the Hostile Individual (pg 32) • Managing the Conflict Within (pg 32) • What Do I Do Now? An Introduction to Conflict Resolution Theory (pg 42) • Theoretical Foundations of Dispute Resolution (pg 41) online TO REGISTER By Phone Greater Vancouver 604.528.5590 Outside Greater Vancouver only 1.877.528.5591 By Fax 604.528.5653 By Mail or in Person 715 McBride Blvd. New Westminster, BC Canada V3L 5T4 604.528.5608 90211_Cover.indd 4 1.888.799.0801 www.jibc.ca/ccr 5/17/05 11:06:03 PM table of contents 01 THE CENTRE FOR CONFLICT RESOLUTION Online Community of Learners Contact Information The Centre at a Glance Conflict Resolution Training in Your Organization Working with Aboriginal Communities and Agencies Executive Programs CERTIFICATES Benefits of Becoming a Certificate Student Choosing Certificates Negotiation Specialization Mediation/Third-Party Intervention Specialization Family Mediation Specialization How to Complete a Certificate Planning Your Certificate Course and Certificate Information Sessions COURSES 21 44 53 54 64 course descriptions 11 12 12 14 16 18 19 20 the centre and certificates 02 03 04 06 08 10 Alphabetical Course Descriptions Course Listing by Date Course Listing by Course Number Course Listing by Location Course Listing by Course Name course listings LEARNER SERVICES 74 Prior Learning and Equivalency Credits 74 Transfer/Education Credits FACULTY 76 Faculty learner information LEARNER INFORMATION 84 84 85 86 90 90 90 94 Career Opportunities in Dispute Resolution Helpful Resources Practicum Programs Campus Locations Class and Registration Information Attendance Requirements Refunds Course Registration Form 604.528.5608 90211_Calendar.indd 1 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:11 PM 02 online community of learners NEW online community of learners (CoL) In April 2005, the Centre for Conflict Resolution launched an online community for you; the Community of Learners (CoL), for certificate students and alumni. CoL was developed to facilitate greater connectivity between our learners and each other, as well as with the Centre staff and instructional team. Through CoL, participants can: Create a learning journal Form practice groups • Receive early notification of Centre courses and special events • Participate in discussions on topics of interest • Share articles and links to websites with their fellow learners • • CoL is designed to evolve dynamically to meet your needs. The Centre is committed to offering its learners support to help them achieve their goals, and CoL is one of the ways the Centre is expanding its ability to respond to the needs of certificate students and graduates. 604.528.5608 90211_Calendar.indd 2 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:13 PM contact information 03 CONTACT INFORMATION Register for Courses 604.528.5590 General Information 604.528.5608 1.888.799.0801 Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca Program Assistant, Assessments 604.528.5609 lsinclair@jibc.bc.ca Program Assistant, Customized Training Solutions 604.528.5611 cmcrobbie@jibc.bc.ca Program Assistant, New Westminster/YWCA 604.528.5610 dprest@jibc.bc.ca Program Assistant, Regional Delivery 604.528.5825 kschneider@jibc.bc.ca Sandy Beauchesne Cheryl McRobbie Dayna Prest Kellie Schneider the centre Lynn Sinclair 1.877.528.5591 Course and Certificate Contacts Program Planner 604.528.5618 scrosato@jibc.bc.ca Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Coordinator, Learner and Instructional Development 604.528.5622 nhughes@jibc.bc.ca Coordinator, Regional Development and Delivery 604.528.5735 lmcavoy@jibc.bc.ca Director 604.528.5613 pwhite@jibc.bc.ca Sue Crosato Kent Highnam Nym Hughes Laurie McAvoy Pam White Planning Your Course Schedule Program Planner 604.528.5618 Sue Crosato scrosato@jibc.bc.ca Assessment Information Program Assistant, Assessments 604.528.5609 lsinclair@jibc.bc.ca Lynn Sinclair Customized Training Solutions Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Kent Highnam Prior Learning Assessment and Recognition Coordinator, Regional Development and Delivery 604.528.5735 lmcavoy@jibc.bc.ca Laurie McAvoy Executive Programs Kent Highnam Sandy Beauchesne Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca High School Resource Modules Sandy Beauchesne Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca 604.528.5608 90211_Calendar.indd 3 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:18 PM o4 the centre at a glance The Centre for Conflict Resolution is a top education provider in North America in the field of conflict resolution. INNOVATIVE EDUCATION AND TRAINING Getting Started (see page ) • • Courses in Conflict Resolution(see page 21) Guidelines and suggestions Planning your certificate Customized Training Solutions (see page 06) Foster organizational excellence • Build positive working relationships • Improve your business performance • 9 courses with no entrance requirements • Course descriptions starting on page 21 • Small class size Negotiation • Mediation/Third Party Intervention • Family Mediation • • Executive Programs (see page 10) Working with Aboriginal Communities (see page 08) Designed for executives and senior managers • Enhance personal effectiveness • Create outcomes for organizations • 604.528.5608 90211_Calendar.indd 4 Three Certificates (see page 12) 1.888.799.0801 Culturally relevant training Educating negotiators • Building capacity • • www.jibc.ca/ccr 5/17/05 10:51:18 PM the centre at a glance 05 We offer skills training to help you engage the centre in productive dialogue and manage conflict to build positive interpersonal, community and workplace relationships. SERVICES FOR LEARNERS AND CLIENTS Information Sessions (see page 20) Free course and certificate information sessions in: New Westminster Victoria • Attend in-person or via teleconference • Learner Services (see page 84) Planning Your Certificate (see page 19) Prior Learning Assessment & Recognition • Learners with disabilities • Career information • Locations Throughout BC and Alberta (see page 86) Locations Throughout BC and Alberta (see page 86) • Community of Learners (see page 02) Online community for certificate students and alumni • Form practice groups • Participate in discussions on topics of interest • New Westminster Vancouver • Victoria • Abbotsford • Campbell River • Burns Lake • Nechacko Salmon Arm Kelowna • Penticton • Vernon • Prince George • Quesnel • Calgary • • • • 604.528.5608 90211_Calendar.indd 5 Clear graduation criteria • Meet with a program planner for assistance in planning your learning path • 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:18 PM 06 conflict resolution training in your organization call us for conflict resolution Make the investment, enjoy the rewards! Clearly, interpersonal conflict affects the bottom line. With our customized on-site training, the Centre for Conflict Resolution can help you to manage this significant drain on financial resources and employee morale. have us tailor a course for your organization Customized Training tailors our courses to your organization’s needs while recognizing your organizational goals and operational realities. Our excellent reputation is built on delivering practical and relevant education, specifically designed for adult learners. We help organizations improve their ability to manage conflict and build commitment to innovation, customer focus, and sustained growth within their organization. Our most requested courses for on-site training include: Resolving Conflict in the Workplace Critical Skills for Communication • Effective Teamwork: From Conflict to Collaboration • Communicating in Conflict for Hi-Tech Industries • Handling Conflict on the Telephone • Asserting Yourself in Conflict Situations • Respectful Communication in a Changing Workplace • Managing the Hostile Individual • Sharpening Your Edge in Negotiation • • “The examples shown by the instructors were very useful. I appreciated the fact that they understood our business and the types of conflict calls we get, allowing flexibility to focus on areas we wanted to explore.” BOB MADILL Themis Program Management & Consulting Ltd 604.528.5608 90211_Calendar.indd 6 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:19 PM conflict resolution training in your organization 07 training in your organization the centre Thousands of employees in organizations across Canada have benefited from our conflict resolution courses in their relationships with clients, colleagues, and at home. By training managers and front-line staff to recognize, understand and resolve conflict more effectively, you will build a high-performance culture of trust, mutual support and commitment to continuous improvement (and retain valuable staff too). take advantage of our advantage By running our customized courses within your organization, we will provide you with the following benefits: • • • • A shared, consistent learning experience for employees that can help enhance work team morale and build positive workplace norms. The same top-rate training, using the same professional instructors as our campus programs in the comfortable, familiar surroundings of your workplace. A tailored format and context for our courses that suit your organization’s operational requirements. Both skills and post-secondary credits for your employees through our training. With 18 credits, they are eligible for a certificate in conflict resolution. training needs analysis The Centre will help you uncover your organization’s professional development needs; we can match our training to your staff’s learning priorities! For a quote regarding your training needs or for further information, contact: Kent Highnam Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca 604.528.5608 90211_Calendar.indd 7 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:19 PM 08 working with aboriginal communities and agencies WORKING WITH ABORIGINAL COMMUNITIES AND AGENCIES We work closely with Aboriginal communities and agencies to design and deliver culturally relevant training in conflict resolution. Through our training, communities and agencies have prepared negotiators for treaty, governance and other types of negotiations. The practical tools and skills learned also help increase employment opportunities, advance careers and increase capacity for effectively resolving conflicts with family members, at work and in the community. Call us for more information about bringing our training to your community: Kent Highnam Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca ❖ AVAILABLE ON CONTRACT ONLY We offer individual courses in Restorative Practices as well as a certificate available on a contract basis. The Restorative Practices specialization provides learners with an opportunity to integrate conflict resolution skills into a framework that seeks to build healthy and sustainable organizations, schools and communities. For more information about Restorative Practices courses contact: Kent Highnam Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca The Centre for Conflict Resolution wishes to acknowledge the contributions of the justice programs of the Gitxsan, Haida Gwaii, Nisga’s, Tsimshian and Wet’suwet’en First nations in developing courses in the program. OTHER ABORIGINAL PROGRAMS AND SERVICES The JIBC provides education and training for Aboriginal learners while welcoming others to learn from Aboriginal worldviews and perspectives. For more information about other JIBC programs, please contact: Roberta Stewart Coordinator, Aboriginal Programs and Services Phone: 604.528.5621 E-mail: rstewart@jibc.bc.ca 604.528.5608 90211_Calendar.indd 8 1.888.799.0801 www.jibc.ca/ccr 5/24/05 9:24:06 AM working with aboriginal communities and agencies 09 THE LOGO Created by James Cowpar from Haida Gwaii, the logo reflects the concept of justice and acknowledges the cultural diversity of Aboriginal peoples. • • • • • • • • The circle represents wholeness, togetherness and unity. the centre • On top, the coastal design of a human, lying with open hands, is welcoming and reaches out to everyone in four directions. The four points on the sweet grass provide for a complete connection, in correlation to the medicine wheel. Each quarter connects to form a complete circle, and each of the four colours of people are represented: white, red, black and yellow. The sweet grass represents the cleansing ceremony of the east, similar to the use of the cedar in the ceremonies of the west. The copper shield symbolizes the social organization, such as status, rank and wealth. The eagle and raven within the copper shield demonstrate family, belonging and responsibilities, according to the protocols of the clan systems. They bring justice through their supernatural power, by providing meaning, understanding and solutions to problems peoples have faced in the past and present. The Métis sash is a woven belt made of wool. The many colours reflect the variety of cultures, traditions and languages of the Métis people. The colours represent the blood that was shed, the depth of the Métis spirit, the fertility of a great nation, the dark period of suppression and dispossession, the prospect of prosperity and the connection to mother earth and the creator. The feathers symbolize strength, balance, vision and peace. Today the concept of justice in Aboriginal contexts is equated with healing, balance, cleansing and peace. 604.528.5608 90211_Calendar.indd 9 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:21 PM 10 executive programs EXECUTIVE PROGRAMS – DEVELOPED FOR EXECUTIVES AND SENIOR MANAGERS – THE LEADERS OF ORGANIZATIONAL CHANGE Join us and learn how to make an impact above and beyond. The JIBC offers short workshops (usually one or two days) specifically designed to meet the needs of busy leaders. These sessions are highly practical and provide leaders with the tools they need to make better decisions, enhance organizational and personal effectiveness and create better outcomes for individuals and their organizations. Upcoming Executive Courses: LEADING AND MANAGING WITH INFLUENCE : OVERCOMING RESISTANCE , BUILDING RELATIONSHIPS THAT WORK Dates: September 21–22, 2005 Location: Suite 1800, 400 Burrard Street, Vancouver, BC Fee: $ 1,300 Faculty: Michael Fogel This workshop is designed for corporate leaders and others in senior positions who are looking to continue to meet their leadership challenges. You will learn how to engage more effectively and productively with those you need to influence, how to become emotionally intelligent and foster that trait in others and, using a structured preparation tool, how to strategically prepare to be more persuasive in circumstances where you encounter roadblocks and naysayers. MANAGING THE DIFFICULT CONVERSATION Date: October 19, 2005 Location: Suite 1800, 400 Burrard Street, Vancouver, BC Fee: $ 650 Faculty: Deborah White and Larry Gregg All executives are faced with having to have conversations that make them feel uncomfortable or awkward. This often occurs when the stakes are high and the outcome is uncertain, self-esteem is on the line or people feel very strongly about what has to be discussed. Managing the Difficult Conversation offers a variety of skills to help executives deal successfully with the most difficult conversations and transform difficult relationship problems. Participants will learn what works and why. Managing the Difficult Conversation will explore ways to reduce anxiety and increase the likelihood of success, while recognizing that situations are different for every person. Workshops are conveniently held at: Suite 1800, 400 Burrard Street, Vancouver, British Columbia Suite 101, 910 Government Street, Victoria, British Columbia We will also bring the sessions to your workplace. For details about upcoming sessions, please visit our website at www.jibc.bc.ca/vpOffice/execPrograms/execProg.htm or contact: Kent Highnam Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca 604.528.5608 90211_Calendar.indd 10 1.888.799.0801 www.jibc.ca/ccr 5/26/05 5:30:09 PM certificates 11 BENEFITS OF BECOMING A CERTIFICATE STUDENT When you enroll in a certificate program with the Centre for Conflict Resolution, you become part of an ever-growing learning community. The benefits include: • • • • • • Privileged access to an online discussion forum: Community of Learners where you can connect with your peers, form practice groups, keep your learning journal and engage in discussions related to the discipline of conflict resolution. certificates • Library borrowing privileges and access to the JIBC’s extensive collection of books, periodicals, and videos on conflict resolution and related subjects. You can also access the JIBC’s online library when you are at the New Westminster Campus. Advanced notice of special events, unique courses and exclusive offerings. Invitations to participate in surveys that help shape the future of the Centre’s activities and programs. Personalized assistance from Centre staff in planning your learning path and program progression. Course material binder to help you organize your training manuals, handouts and other materials. Clear graduation criteria: While courses and programs are evaluated and revised on a regular basis, your graduation criteria are set when you register for a certificate program. Therefore, you always know what is expected of you. For more information about enrolling in a certificate, please contact: New Westminster and Vancouver: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: scrosato@jibc.bc.ca Outside of the Lower Mainland and in Alberta: Laurie McAvoy, Coordinator, Regional Development and Delivery Phone: 604.528.5735 E-mail: lmcavoy@jibc.bc.ca Toll Free: 1.888.799.0801 For a certificate registration package: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail: lsinclair@jibc.bc.ca 604.528.5608 90211_Calendar.indd 11 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:23 PM 12 certificates CHOOSING CERTIFICATES The Centre for Conflict Resolution offers three certificates: • Negotiation (page 12) • Mediation/Third-Party Intervention (page 14) • Family Mediation (page 16) Courses leading to these certificates are available at our various locations in BC (page 86). For more information on becoming a certificate student, see page 18. SPECIALIZATION IN NEGOTIATION We are all called on daily to negotiate, both in formal and informal circumstances. The ability to negotiate and resolve conflicts effectively has become a modern-day survival skill in professional and personal settings. In today’s workplace, employers consider conflict resolution skills to be essential for all employees, at all levels within the organization. This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively. Negotiation is a conflict resolution process in which the people involved in the situation talk directly with each other to arrive at an agreement or decision. The Centre teaches an approach to negotiation that involves looking for mutually satisfactory solutions. This specialization is 252 hours (36 training days), worth 18 credits, and culminates in a Certificate in Conflict Resolution: Specialization in Negotiation upon successful completion of all course hours and the final evaluation component. ABOUT THE CERTIFICATE ASSESSMENT PROCESS You must have successfully completed Negotiation Skills Level II (CR360) and be enrolled as a certificate student before you are eligible to register for your assessment. You can do your assessment in person at the JIBC New Westminster campus, the JIBC Victoria campus, at the University of Calgary; or you can use our mail-in assessment option. (See page 23.) 604.528.5608 90211_Calendar.indd 12 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:23 PM certificates 13 SPECIALIZATION IN NEGOTIATION : YOUR LEARNING PATH 18 credits/36 days/252 hours 1 REQUIRED COURSES You must take the following six required courses: • Dealing with Interpersonal Conflict, CR110A or ❖ Resolving Conflict in the Workplace, CR110B (3 days) ❖ • Mediation Skills Level I, CR250 (3 days) ❖ • Dealing with Anger, CR200 (3 days) ❖ • Negotiation Skills Level II, CR360 (5 days) ❖ certificates • Negotiation Skills Level I, CR260 (3 days) ❖ avaliable: ❖ bc and universtiy of calgary ❖❖ online ❖❖❖ bc only ❖ ❖ ❖ ❖ universtiy of calgary only • Theoretical Foundations of Dispute Resolution, CR125 (3 days) ❖ ❖ online or What Do I Do Now? An Introduction to Conflict Resolution Theory, CR124 (2 days) ❖ ❖ ❖ 2 ELECTIVES Choose 10 days from the following electives that deepen negotiation skills and knowledge. The following courses have no prerequisites: • Asserting Yourself in Conflict Situations, CR105 (2 days) ❖ • Critical Skills for Communicating in Conflict, CR102 (2 days) ❖ The following courses have a prerequisite of CR110A or CR110B : • Balancing Empathy and Assertion, CR327 (2 days) ❖ ❖ ❖ • Criticism: How to Give and Receive It, CR206 (2 days) ❖ ❖ ❖ • Dynamics of Power, CR320 (3 days) ❖ ❖ ❖ The following courses have a prerequisite of CR250 or CR260: • The Art of Reframing, CR366 (1 day) ❖ ❖ ❖ ❖ • Building Consensus, CR516 (2 days) ❖ ❖ ❖ • Dealing with Defensiveness in Conflict, CR319 (3 days) ❖ ❖ ❖ • Defining Issues and Setting the Agenda, CR252 (2 days) ❖ • Getting to the Heart of Conflict, CR309 (2 days) ❖ ❖ ❖ ❖ • Negotiating with Difficult People: Making It Hard to Say No, CR362 (2 days) ❖ ❖ ❖ • Questions and Questioning, CR318 (1 day) ❖ ❖ ❖ • Reflection in Conflict, CR414 (2 days) ❖ ❖ ❖ ❖ • Resolving Conflict in Groups Level I: Understanding Group Dynamics, CR504 (2 days) ❖ • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) ❖ • Sharpening Your Edge in Negotiation, CR127 (2 days) ❖ ❖ ❖ ❖ • Shifting from Positions to Interests, CR303 (3 days) ❖ ❖ ❖ The following course has a prerequisite of CR360: • Preparing for Your Negotiation Assessment (Reality Check), CR910 (1 day) ❖ ❖ ❖ 3 4 OTHER ELECTIVES Choose your remaining 6 or 7 days from any courses in the calendar; this is your opportunity to tailor your certificate to your particular interests and goals. Or you may choose some or all of your additional electives from the above list. ASSESSMENT • Assessment: Negotiation, CR950 ❖ You can transfer credit for comparable courses taken outside the JIBC into your Certificate. See page 74 for details. 604.528.5608 90211_Calendar.indd 13 1.888.799.0801 www.jibc.ca/ccr 5/24/05 9:28:02 AM 14 certificates SPECIALIZATION IN MEDIATION / THIRD - PARTY INTERVENTION This specialization is designed for people who perform mediation and third-party intervention in their jobs and for those who are planning to be self-employed as private practice mediators/interveners. The Mediation/Third-Party Intervention specialization gives in-depth knowledge and skills in formal and informal mediation as well as other forms of third-party intervention. This 252-hour (36 training days) program is worth 18 credits and culminates in a Certificate in Conflict Resolution: Mediation/Third-Party Intervention Specialization upon successful completion of all course hours and the final evaluation component. For those looking at private-practice mediation, the training hours gained in the Certificate in Conflict Resolution: Specialization in Mediation/Third-Party Intervention can be applied towards admission to the BC Mediator Roster. They can also be applied towards certification by practitioner organizations and participation in the Court Mediation Practicum Program (for more information, see “Career Opportunities in Dispute Resolution” on page 85). Completion of the certificate does not imply that you are a certified or licensed or accredited mediator. Certification or accreditation of professional mediators is not mandated by government at this time. Voluntary professional certifications are available through mediator membership organizations, and certification is maintained on an annual basis with those organizations. For more information, see “Career Opportunities in Dispute Resolution” on page 84. Completion of a Certificate in Conflict Resolution: Specialization in Mediation/Third-Party Intervention signals only that you have received education and training from the JIBC’s Centre for Conflict Resolution and have passed the final evaluation for the education program. ABOUT THE ASSESSMENT PROCESS The final assessment for this specialization consists of Assessment: Mediation (CR975). You must have successfully completed Negotiation Skills Level II (CR360) and Mediation Skills Level II (CR400) and enrolled as a certificate student before you can register for your assessment. You can do your assessment in person at the JIBC New Westminster campus, the JIBC Victoria campus, at the University of Calgary; or you can use our mail-in assessment option. (See page 22.) 604.528.5608 90211_Calendar.indd 14 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:25 PM certificates 15 SPECIALIZATION IN MEDIATION / THIRD - PARTY INTERVENTION : YOUR LEARNING PATH 18 credits/36 days/252 hours 1 REQUIRED COURSES You must take the following seven required courses: • Dealing with Interpersonal Conflict, CR110A or ❖ Resolving Conflict in the Workplace, CR110B (3 days) ❖ • Mediation Skills Level I, CR250 (3 days) ❖ • Dealing with Anger, CR200 (3 days) ❖ • Negotiation Skills Level II, CR360 (5 days) ❖ • Mediation Skills Level II, CR400 (5 days) ❖ certificates • Negotiation Skills Level I, CR260 (3 days) ❖ avaliable: ❖ bc and universtiy of calgary ❖❖ online ❖❖❖ bc only ❖ ❖ ❖ ❖ universtiy of calgary only • Theoretical Foundations of Dispute Resolution, CR125 (3 days) ❖ ❖ online or What Do I Do Now? An Introduction to Conflict Resolution Theory, CR124 (2 days) ❖ ❖ ❖ 2 ELECTIVES Choose 10 days from the following electives that deepen mediation skills and knowledge. The following courses have no prerequisites: • Asserting Yourself in Conflict Situations, CR105 (2 days) ❖ • Critical Skills for Communicating in Conflict, CR102 (2 days) ❖ The following courses have a prerequisite of CR110A or CR110B : • Balancing Empathy and Assertion, CR327 (2 days) ❖ ❖ ❖ • Dynamics of Power, CR320 (3 days) ❖ ❖ ❖ The following courses have a prerequisite of CR250 or CR260: • The Art of Reframing, CR366 (1 day) ❖ ❖ ❖ ❖ • Civil Procedure, CR846 (2 days) ❖ ❖ ❖ • Culture in Conflict: Enriching the Process, CR253 (2 days) ❖ ❖ ❖ • Dealing with Defensiveness in Conflict, CR319 (3 days) ❖ ❖ ❖ • Defining Issues and Setting the Agenda, CR252 (2 days) ❖ • Getting to the Heart of Conflict, CR309 (2 days) ❖ ❖ ❖ ❖ • Parent-Teen Mediation, CR307 (3 days) (CR200 is also a prerequisite) ❖ ❖ ❖ • Questions and Questioning, CR318 (1 day) ❖ ❖ ❖ • Reflection in Conflict, CR414 (2 days) ❖ ❖ ❖ ❖ • Resolving Conflict in Groups Level I: Understanding Group Dynamics, CR504 (2 days) ❖ • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) ❖ • Resolving Conflict in Groups Level III: Designing and Facilitating Multi-Stakeholder Processes, CR520 (3 days) ❖ ❖ ❖ • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) ❖ ❖ ❖ • Shifting from Positions to Interests, CR303 (3 days) ❖ ❖ ❖ These courses have a prerequisite of CR400: • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) ❖ ❖ ❖ • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) (available September 2006) ❖ ❖ ❖ ❖ • Mediating Consciously: Being Real and Becoming Aware, CR858 (2 days) ❖ ❖ ❖ • Mediation Skills Level III, CR829 (2 days) (CR360 is also a prerequisite) ❖ ❖ ❖ • Preparing for Your Mediation Assessment (Reality Check), CR920 (1 day) (CR360 is also a prerequisite) ❖ ❖ ❖ • Screening for Control and Abuse in Mediation, CR515 (1 day) ❖ ❖ ❖ Take your remaining 1 or 2 days from any elective courses in the calendar. A maximum of 2 online courses from the Family Mediation Certificate can count as general elective courses towards the completion of the Certificate in Conflict Resolution: Specialization in Mediation/Third-Party Intervention. 3 ASSESSMENT • Assessment: Mediation, CR975 ❖ You can transfer credit for comparable courses taken outside the JIBC into your Certificate. See page 74 for details. 604.528.5608 90211_Calendar.indd 15 1.888.799.0801 www.jibc.ca/ccr 5/24/05 9:28:14 AM 16 certificates SPECIALIZATION IN FAMILY MEDIATION The goal of the Family Mediation Certificate is to provide quality education and training in mediation within a family context that may be applied towards the minimum training requirements of Family Mediation Canada for certification as a Family Relations Mediator. This 20-credit certificate is 280 hours or 40 days long and is awarded upon successful completion of all classroom and online course requirements and an assessment. The Family Mediation Certificate is a joint offering from two divisions of the JIBC: the Centre for Conflict Resolution and the Corrections and Community Justice Division (CCJD). The CCJD courses are delivered online or by correspondence, while the Centre for Conflict Resolution courses are delivered in classrooms at the JIBC’s main campus in New Westminster, our downtown YWCA location, our Victoria campus and through our community partnerships with colleges throughout BC and at the University of Calgary in Alberta. Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2003. For more information about Family Mediation Canada certification requirements, please visit their website at www.fmc.ca. family mediation practicum project The Family Mediation Practicum Project is a family justice initiative designed to provide an opportunity for trained but inexperienced family mediators to practice mediation skills in a high-quality practicum environment. For further information, please contact: Family Mediation Practicum Project Phone: 604.516.0788 Register directly for any courses in the Family Mediation Certificate through the JIBC’s Registration Office: 604.528.5590. For more information about the CCJD online courses, call: Margot D’Souza Phone: 604.528.5546 E-mail mdsouza@jibc.bc.ca. For more information about the Centre for Conflict Resolution face-toface courses or to request a Family Mediation Certificate Application Form, call: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail lsinclair@jibc.bc.ca ABOUT THE ASSESSMENT PROCESS The assessment component for the Family Mediation Certificate is completed through a mail-in process. It consists of written preparation for a mediation, a one-hour mediation role-play, a self-evaluation and an oral examination. For information on the assessment, contact: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail: lsinclair@jibc.bc.ca 604.528.5608 90211_Calendar.indd 16 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:26 PM certificates 17 SPECIALIZATION IN FAMILY MEDIATION : YOUR LEARNING PATH 20 credits/40 days/280 hours 1 REQUIRED COURSES • Dealing with Interpersonal Conflict, CR110A or ❖ Resolving Conflict in the Workplace, CR110B (3 days) ❖ • Negotiation Skills Level I, CR260 (3 days) ❖ • Mediation Skills Level I, CR250 (3 days) ❖ • Dealing with Anger, CR200 (3 days) ❖ • Mediation Skills Level II, CR400 (5 days) ❖ certificates avaliable: ❖ bc and universtiy of calgary ❖❖ online ❖❖❖ bc only ❖ ❖ ❖ ❖ universtiy of calgary only Conflict Resolution and Mediation • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) ❖ ❖ ❖ • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) (available September 2006) ❖ ❖ ❖ ❖ Family Dynamics • Child Support Guidelines, FAM112 (3 days) ❖ ❖ online • Effects of Separation and Divorce on Children, FAM104 (3 days) ❖ ❖ online • Effects of Separation and Divorce on Adults, FAM103 (3 days) ❖ ❖ online • Family Violence: Impact on Separation and Divorce, CORR605 (3 days) ❖ ❖ online • Introduction to Family Justice Services in BC, CORR606 (3 days) ❖ ❖ online or Introduction to Family Justice Services in Alberta, CORR609 ❖ ❖ ❖ ❖ (If you are taking courses in the Family Mediation Certificate in order to apply for a position as a Family Justice Counsellor in BC, you must take CORR606.) • Mediated Agreements and Related Court Orders, FAM115 (1 day) ❖ ❖ online Intercultural Issues – Choose one: • Culture in Conflict: Enriching the Process, CR253 (2 days) ❖ ❖ ❖ • Multicultural Issues in Family Justice, FAM109 (1 day) ❖ ❖ online 2 ELECTIVES Choose 5 days from the following courses: • Dealing with Defensiveness in Conflict, CR319 (3 days) ❖ ❖ ❖ • Defining Issues and Setting the Agenda, CR252 (2 days) ❖ • Dynamics of Power, CR320 (3 days) ❖ ❖ ❖ • Getting to the Heart of Conflict, CR309 (2 days) ❖ ❖ ❖ ❖ • Mediation Skills Level III, CR829 (2 days) ❖ ❖ ❖ • Parent-Teen Mediation, CR307 (3 days) ❖ ❖ ❖ • Screening for Control and Abuse in Mediation, CR515 (1 day) ❖ ❖ ❖ • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) ❖ ❖ ❖ • Shifting from Positions to Interests, CR303 (3 days) ❖ ❖ ❖ • Substance Abuse Issues in Family Justice, FAM108 (1 day) ❖ ❖ online • Theoretical Foundations of Dispute Resolution, CR125 (3 days) ❖ ❖ online 3 ASSESSMENT • Assessment: Family Mediation, CR976 ❖ ❖ One day (7 hour) online courses are completed over two weeks. Three day (21 hour) online courses take six to seven weeks to complete. You can transfer credit for comparable courses taken outside the JIBC into your Certificate. See page 74 for details. 604.528.5608 90211_Calendar.indd 17 1.888.799.0801 www.jibc.ca/ccr 5/24/05 9:28:31 AM 18 certificates HOW TO COMPLETE A CERTIFICATE IN CONFLICT RESOLUTION Download a Certificate Enrollment Package from our website at www.jibc.bc.ca/ccr or contact us at 604.528.5608. • • • • • • • • The enrollment fee is $250 for the Mediation or Negotiation Specializations and $175 for the Family Mediation Specialization. See page 11 for the many benefits of being a certificate student. The number of required courses and electives varies in each specialization. For details on how to complete each specialization, see page 12. You progress at your own pace. You choose the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills. We recommend that you take one to three years to complete a certificate program. The cost of completing a certificate varies depending on the specialization you choose. You can expect to pay between $6,500 and $7,500 to complete a certificate. You can choose your specialization at any time, and all eligible courses will be counted towards the requirements of that specialization. You may change your specialization as long as you complete all the required courses and electives for the new specialization. You may enroll in an additional specialization at a cost of $50, as long as you complete all the required courses and electives. This does not apply to the Family Mediation Certificate. Each certificate has an assessment process. The assessment consists of a written self-evaluation, a written preparation for the situation to be role-played, a one-hour videotaped simulation and an oral questioning period. If you would like assistance in planning your learning path contact: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: scrosato@jibc.bc.ca Many of our learners find it beneficial to meet with a small group of colleagues either in person or through the Community of Learners (see page 02) to practice their skills. 604.528.5608 90211_Calendar.indd 18 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:27 PM certificates 19 PLANNING YOUR CERTIFICATE The following is a guide to help you plan your program: Take the first required course - either Dealing with Interpersonal Conflict (CR110A) or Resolving Conflict in the Workplace (CR110B). 4 Enroll in a certificate and plan the balance of your program. If you are having difficulty making choices contact the Centre and one of our program planners will help you. 5 Once your learning path has been decided, take any remaining required courses. If you are enrolled in the Negotiation Specialization it’s a good idea to take Negotiations Skills Level II (CR360) near the end of your program to help solidify your skills and prepare you for assessment. However, Mediation Skills Level II (CR400) is a prerequisite for many of the advanced electives in the Mediation/Third-Party Intervention specialization, so you would take it earlier in your program. 6 Each specialization has a list of electives that relate directly to it and strengthen your negotiation or mediation skills, and you must choose at least 10 days from that list. For any remaining days we encourage you to experiment in areas outside your specialization to broaden your learning experience. 7 Before your assessment, consider registering for a Preparing for Your Assessment (Reality Check) course. This course simulates the assessment environment and provides you with direct feedback on your skills. You can also contact the Centre for a referral to one of our private tutors, who will work with you for a fee. 8 9 Complete your assessment. 10 We recommend taking Critical Skills for Communicating in Conflict (CR102) next. Then take Negotiation Skills Level I (CR260) and Mediation Skills Level I (CR250). After taking these courses, you will have a better idea of the specialization you want to pursue. certificates 1 2 3 Keep up your skills and professional development with new and advanced courses or upgrade your certificate by enrolling in an additional specialization. Stay connected! Participate in our online Community of Learners (see page 02). 604.528.5608 90211_Calendar.indd 19 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:28 PM 20 certificates COURSE AND CERTIFICATE INFORMATION SESSIONS Attend one of our free course and certificate information sessions to learn more about: Course content and specialization structure Planning your learning path • Career benefits of conflict resolution training • Private practice and other specific careers in conflict resolution • • You may attend our free information sessions either in person or by telephone conference (for those sessions indicated as such). RSVP if you plan on attending or calling in. For more information or to reserve your place, contact: Dayna Prest Phone: 604.528.5610 E-mail: dprest@jibc.bc.ca DATE TIME LOCATION September 28, 2005 6:00 pm – 8:00 pm JIBC – Victoria October 19, 2005 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference November 30, 2005 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference February 22, 2006 6:00 pm – 8:00 pm JIBC – Victoria March 1, 2006 12:00 pm – 2:00 pm JIBC – New Westminster May 17, 2006 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference June 28, 2006 12:00 pm – 2:00 pm JIBC – New Westminster & Teleconference August 23, 2006 6:00 pm – 8:00 pm JIBC – New Westminster Location Addresses Justice Institute of BC, New Westminster Campus 715 McBride Boulevard, New Westminster Justice Institute of BC, Victoria Campus Suite 101, 910 Government Street, Victoria 604.528.5608 90211_Calendar.indd 20 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:28 PM course descriptions 21 course descriptions COURSES To assist you in your course and certificate planning, this section provides Alphabetical course descriptions A list of courses in date order, beginning on page 44 • A list of courses by location, beginning on page 54 • A list of courses by course name, beginning on page 64 • A list of courses by course number, beginning on page 53 • • THE ART OF REFRAMING ( CR 366 ) ❖ UNIVERSITY OF CALGARY ONLY Prerequisites: CR110A or CR110B and CR260 or CR250 Length: One Day (7 hours) Credit: 0.5 Fee: $190 Dates & Locations: Page 64 In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframes that lead towards resolution. More than merely changing language, reframing can shift the entire perception of and approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. 604.528.5608 90211_Calendar.indd 21 1.888.799.0801 www.jibc.ca/ccr 5/26/05 5:16:02 PM 22 course descriptions ASSERTING YOURSELF IN CONFLICT SITUATIONS ( CR 105 ) Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & Locations: Page 64 This course addresses assertiveness in a variety of challenging situations and gives you opportunities to practice improving and maintaining an assertive style under pressure. Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situations, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short. ASSESSMENT : FAMILY MEDIATION ( CR 976 ) Prerequisite(s): Completion of all Family Mediation Certificate required and elective courses Fee: $515 Dates & Locations: TBA – see website The assessment component for the Family Mediation certificate consists of a written preparation for mediation, a one-hour mediation role-play, a self-evaluation and an oral examination. The assessment is done by candidates in their home communities and submitted on a mail-in basis. For information, contact Lynn Sinclair at 604.528.5609, or via email at lsinclair@jibc.bc.ca Note: You will be permitted to register for your assessment only after completing all Family Mediation certificate required and elective courses. You must be enrolled as a Family Mediation certificate student. ASSESSMENT : MEDIATION / THIRD PARTY INTERVENTION ( CR 975 ) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360, CR400 Fee: $515 – $530 Dates & Locations: Page 64 In order to receive your Certificate in Conflict Resolution: Specialization in Mediation/Third-Party Intervention, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the mediation assessment to be role-played, a one-hour role-play simulation with the participant acting as the mediator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-play. You can do your assessment on a mail-in basis or at the JIBC New Westminster or Victoria campuses. Note: You will be permitted to register for your assessment only after successfully completing Mediation Skills Level II (CR400), and you must be enrolled as a Mediation/Third-Party Intervention certificate student. You may do your assessment after completing CR360 and CR400 even if you have not finished all of your elective hours. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50% of the regular fee. 604.528.5608 90211_Calendar.indd 22 1.888.799.0801 www.jibc.ca/ccr 5/26/05 5:31:31 PM course descriptions 23 ASSESSMENT : NEGOTIATION ( CR 950 ) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360 Fee: $415 – $430 Dates & Locations: Page 64 In order to receive your Certificate in Conflict Resolution: Specialization in Negotiation, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the negotiation assessment to be role-played, a one-hour role-play simulation with the participant acting as the skilled negotiator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-play. You can do your assessment on a mail-in basis or in person at the JIBC New Westminster and Victoria campuses. BALANCING EMPATHY AND ASSERTION ( CR 327 ) course descriptions Note: You will be permitted to register for your assessment only after successfully completing Negotiation Skills Level II (CR360), and you must be enrolled as a Negotiation certificate student. You may do your assessment after completing CR360 even if you have not finished all of your elective hours. We recommend registering for the assessment one to three months after completing CR360. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50% of the regular fee. Prerequisite(s): CR110A or CR110B Recommended: CR102 and/or CR105 Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & Locations: Page 65 In this two-day course, you will practice strategies for achieving the mental and emotional clarity necessary to effectively use assertion and empathy. Through facilitated small-group exercises, you will have opportunities to practice finding – and keeping – the elusive balance between empathy and assertion. These are often described as the two foundations of collaborative conflict resolution, and finding the balance between them can be tricky. You will be able to recognize when conflicts are about to occur and skillfully self-manage the interactions away from the conflict or move through it. Instructor: Joan Balmer BUILDING CONSENSUS ( CR 516 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $370 – $395 Dates & Locations: Page 65 This course will help you gain the skills and processes necessary to make effective decisions and negotiate committed agreement in groups. Collaborative approaches are increasingly being used and have tremendous appeal, with benefits that include building more cohesive teams, resolving outstanding differences and increasing commitment to agreements. However, reaching agreement in groups is challenging. This course provides intensive practice in building consensus in groups to support the shift towards participation in solving problems, setting policies, making decisions and planning events. Instructor: Arthur Ridgeway 604.528.5608 90211_Calendar.indd 23 1.888.799.0801 www.jibc.ca/ccr 5/26/05 5:33:46 PM 24 course descriptions CHILD SUPPORT GUIDELINES ( FAM 112 ) ❖ ONLINE Prerequisite(s): None Length: 21 hours to be completed within 6 weeks Fee: $475 Credit: 1.5 This online course in the Family Mediation certificate will provide you with the knowledge and ability to assist clients with child support issues resulting from separation and divorce. You will become familiar with the family mediator’s function of helping clients determine the proper amount of child support according to current legislation, with changing child support orders when circumstances change, and with assisting clients when one parent lives outside the jurisdiction of the court. CIVIL PROCEDURE ( CR 846 ) Prerequisite(s): CR110A or CR110B, CR250 Length: Two days (14 hours) Credit: 1.0 Fee: $350 Dates & Locations: Page 65 This course is for those who want to practice mediation in the context of the civil justice system. It is required for mediators who do not have a law degree and want to be considered for the BC Mediator Roster. The course examines the aspects of civil procedure that mediators need to be familiar with: what the litigation track looks like, including the practicalities of time and cost as a typical case proceeds through the system, as well as the role of lawyers in litigation and mediation. You will also learn how Court Rules use expense to encourage settlement, the difference between the formal legal parties and the real decision-makers in a lawsuit and the rules of evidence that commonly arise in mediation. Instructor: Terry Harris COACHING STRATEGIES : DEVELOPING PEOPLE TO RESOLVE CONFLICTS ( CR 111 ) Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & Locations: Page 65 This course is for anyone who wants to help others resolve conflicts respectfully and effectively. Coaching strategies engage disputants in proactively resolving their own challenges. This course combines coaching with conflict resolution theory and practice, so that you can coach others towards practical, interest-based resolution. Based on a business-coaching model, the methodologies presented are easily transferable to personal coaching and will be of particular interest to leaders, managers and those involved in dispute resolution. Instructor: Linda Dobson-Sayer 604.528.5608 90211_Calendar.indd 24 1.888.799.0801 www.jibc.ca/ccr 5/26/05 5:35:33 PM course descriptions 25 CONFLICT ON THE FRONT LINES : MANAGERS AS CONFLICT RESOLVERS ( CR 128 ) ❖ AVAILABLE ON CONTRACT ❖ UNIVERSITY OF CALGARY Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $395 Dates & Locations: Page 65 This course will teach managers the “first-aid” approach to helping resolve interpersonal conflict between employees and colleagues. In this course, you will be introduced to the concepts of interest-based conflict resolution and the role of neutral third-party interveners. A conflict resolution model will be presented and you will also learn the communications skills to defuse interpersonal conflict and facilitate resolution between employees. The course content and delivery can be customized to fit your organization’s needs. This course is invaluable for team leaders and members who want to maximize the creative energy of their team processes while managing the professional and personal differences that arise in high-pressure, results-oriented and deadline-driven industries. This fast-paced, dynamic course is structured to recognize these pressures while presenting the crucial elements of self-management, communication and collaboration that are at the heart of an effective work team. course descriptions COMMUNICATING IN CONFLICT FOR HI - TECH INDUSTRIES ( CR 228 ) ❖ AVAILABLE ON CONTRACT CONFLICT RESOLUTION IN THE ENERGY INDUSTRY ( CR 140 ) ❖ UNIVERSITY OF CALGARY ONLY Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $395 Dates & Locations: Page 65 This introductory course specifically examines the application of collaborative, interest-based dispute resolution in the unique environment of the energy industry and its associated stakeholders. It is designed for players in the industry who want to be more effective in managing conflict. You will learn about potential sources of conflict throughout the industry, along with prevailing attitudes and beliefs about conflict; and about current collaborative approaches used by regulators in the industry. You will identify your role in dealing with conflict and develop practical tools and strategies to apply to your own situations. Individual and group exercises along with case studies are used to increase self-awareness and develop skills. 604.528.5608 90211_Calendar.indd 25 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:14:38 PM 26 course descriptions CRITICAL SKILLS FOR COMMUNICATING IN CONFLICT ( CR 102 ) Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & Locations: Page 65 If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended immediately after CR110A or CR110B. In this course, you will focus intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations. Specific skills include non-defensive listening, questioning, reframing and assertive speaking. CRITICISM : HOW TO GIVE AND RECEIVE IT ( CR 206 ) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & Locations: Page 66 In this course, you will explore and practice the essential elements of giving and receiving criticism constructively. You will learn how to create opportunities for growth and increased understanding through giving and receiving constructive criticism. Critiquing the work or behavior of others can be one of the most difficult tasks that we perform as individuals, colleagues, supervisors and managers. We are often called upon to give criticism, which, if done poorly, can damage relationships, limit opportunities and increase stress. Instructor: Deborah White CULTURE IN CONFLICT : ENRICHING THE PROCESS ( CR 253 ) Prerequisite(s): CR110A or CR110B, and CR250 Length: Two days (14 hours) Credit: 1.0 Fee: $350 Dates & Locations: Page 66 This workshop explores bias, stereotyping and barriers to effective intercultural communication. You will develop ways to acknowledge and work with cultural diversity to create a climate where people can listen, learn and build understanding. The course introduces a “big-picture” framework for conflict resolution processes that are inclusive, that are based upon certain fundamental core values and that can be applied universally. Much of our interpersonal and workplace conflict has a basis in cultural blindness or misunderstanding. As culture is such a complex and sensitive subject, we often don’t discuss it. Yet culture permeates all that we do. As interveners and conflict managers, we need to ground our processes in the cultural context to make the work meaningful. How can we do so without relying upon shallow generalizations? What assumptions are we making? Instructor: Sally Campbell 604.528.5608 90211_Calendar.indd 26 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:38:18 PM course descriptions 27 DEALING WITH ANGER ( CR 200 ) DEALING WITH DEFENSIVENESS IN CONFLICT ( CR 319 ) course descriptions Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $540 Dates & Locations: Page 66 This course builds on the material in Dealing with Interpersonal Conflict (CR110A) and Resolving Conflict in the Workplace (CR110B), and presents theory, skills and approaches for managing one’s own angry feelings and behaviours and responding to anger in others. Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Emphasis is on self-awareness and skill development through small-group exercises and videotaped practice sessions on the final day. VHS videotape will be provided to you to record your role-play on the final day of the course. Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $540 Dates & Locations: Page 66 This course covers theories from different psychological perspectives on defence mechanisms affecting all people. These theories are then integrated with skills for addressing defensiveness in conflict situations. You will also explore how face saving impacts defensive behaviours. Defensiveness is behaviour for protecting oneself from a perceived threat or attack. In negotiations and mediations, it can create major barriers, but when explored it can open up opportunities for breakthroughs. When people are defending and protecting self-image (face saving), listening becomes more difficult and positions become entrenched. Left unaddressed, defensiveness can stalemate the discussion. Instructor: Donna Soules 604.528.5608 90211_Calendar.indd 27 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:38:37 PM 28 course descriptions DEALING WITH INTERPERSONAL CONFLICT ( CR 110 A ) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $540 Dates & Locations: Page 66 This foundation course offers you effective and practical tools in collaborative conflict resolution. You will practice managing the aspects “The course of content, process, relationship and balancing perspective in a conexceeded my flict resolution dialogue. Through examination of the sources of conflict expectations. attitudes and beliefs, conflict styles and the role of assumptions and Challenging and emotions, you will gain an overview of conflict dynamics and strategies inspirational. A for resolution. This highly participatory course emphasizes self-awarepowerful learning ness and skill development through structured exercises and simulations. experience.” VHS videotape will be provided to you to record your role-play on the final day of the course. This course is equivalent to CR110B. Students JILL WATT City of Brandon must take either CR110A or CR110B as a prerequisite for all other required (Brandon Police Service) courses in the certificates. DEFINING ISSUES AND SETTING THE AGENDA ( CR 252 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & Locations: Page 67 Now expanded to include negotiation as well as mediation, this two-day elective focuses on Stage 2 of the model. Using a variety of video, demonstration and in-the-moment examples, you will learn how to sift through the dynamics, the emotion and the way people express themselves in order to clearly isolate issues that should form the agenda. You will learn how to ask the kinds of questions that clarify themes and issues, how to summarize to provide focus and how to get agreement on the agenda. You will have lots of opportunity for practice. Instructor: Ron Monk DYNAMICS OF POWER ( CR 320 ) Prerequisite(s): CR110A or CR110B and CR250 or CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $525 Dates & Locations: Page 67 This course will provide you with an opportunity to examine critical questions regarding your personal relationship with power. What is power? How do we relate to it on a daily basis? How do we use personal power and influence in conflict or negotiation situations? What is the basis of our power as we work to resolve disputes and implement restorative practices, and what are the implications of using that power? Learn how to recognize the power base of others, and the implications that power dynamics have in dispute resolution and restorative practice. Through video simulations, self-reflective exercises and small-group discussions, you will become more comfortable with power dynamics and identify how power can be used positively to enhance the dispute resolution process. Instructor: Joan Balmer 604.528.5608 90211_Calendar.indd 28 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:40:23 PM course descriptions 29 EFFECTIVE TEAMWORK : FROM CONFLICT TO COLLABORATION ( CR 126 ) ❖ AVAILABLE ON CONTRACT ONLY Collaboration requires a vast set of interpersonal communications skills and a high degree of self-awareness to be rewarding, efficient and productive. In this course, you will identify the “world view” and personal style that you and other teammates bring to your group work. You will learn to recognize, and how to avoid, the assumptions that group members make about themselves and others as they work together that can often be the source of conflict. You will also explore “JI courses are excellent courses and fulfilled how to adapt your style and to identify practical steps to ensure that your group work experience achieves its content, process and network- my needs.” building goals. This workshop is suitable for either intact workgroups GAR LEE or for members of different workgroups, and can be customized to fit Regional Project Manager your organization’s or community’s need. MOT South Coast Region Prerequisite(s): None Length: 21 hours to be completed within 6 weeks Fee: $475 Credit: 1.5 This online course in the Family Mediation certificate focuses on the effects of separation and divorce on adults. You will learn about the divorce process and the family dynamics of separation and divorce, including the legal, financial, social and psychological effects of family breakdown on family members. Also covered are special issues related to families, such as parental responsibility, gender bias, parental mobility and the impact of new relationships. You will learn constructive intervention programs that will help you guide your clients. This course is a companion to Effects of Separation and Divorce on Children (FAM104). course descriptions EFFECTS OF SEPARATION AND DIVORCE ON ADULTS ( FAM 103 ) ❖ ONLINE EFFECTS OF SEPARATION AND DIVORCE ON CHILDREN ( FAM 104 ) ❖ ONLINE Prerequisite(s): None Length: 21 hours to be completed within 6 weeks Fee: $475 Credit: 1.5 The purpose of this online course in the Family Mediation certificate is to examine the research literature on the effects of separation and divorce on children. The course looks at how factors such as parental conflict affect children’s adjustment, and explores appropriate living arrangements and visitation schedules for children. You will be guided through the actions that need to be taken in cases where abuse is present. You will learn how, as counsellors and/or mediators, to work more effectively with parents as they make a parenting plan and meet challenges they may experience with their children. This course is a companion to Effects of Separation and Divorce on Adults (FAM103). 604.528.5608 90211_Calendar.indd 29 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:40:30 PM 30 course descriptions ETHICAL DILEMMAS FOR MEDIATORS IN BRITISH COLUMBIA ( CR 326 ) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: One day (7 hours) Credit: 0.5 Fee: $175 Dates & Locations: Page 67 This course will assist you to clarify the application of professional codes of conduct and the real-world application of ethical behaviour in the practice of mediation. In practice, mediators frequently encounter situations that require tough decisions. What should a mediator “This course is a do when personal or professional values are challenged? Professional great investment to codes of conduct that govern the mediator can sometimes conflict. my career and How does a mediator sort through the issues and decide what to do? personal goals.” When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn’t clear? BARINDER RASODE Instructor: Lee Turnbull Canadian Labour Congress FAMILY VIOLENCE : IMPACT ON SEPARATION AND DIVORCE ( CORR 605 ) ❖ ONLINE Prerequisite(s): None Length: 21 hours to be completed within 6 weeks Fee: $475 Credit: 1.5 This online course in the Family Mediation certificate provides a general overview of the topic of relationship violence. It examines the dynamics of relationship abuse, particularly during separation and divorce. You will learn theories of abuse, the impact of abuse on family members, screening protocols, interviewing techniques, court remedies and how to arrange a parenting plan. This is a preparatory course for those seeking a career as a family justice counsellor, and is crucial for those who practice family mediation. GETTING TO THE HEART OF CONFLICT ( CR 309 ) ❖ UNIVERSITY OF CALGARY ONLY Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $395 Dates & Locations: Page 67 This in depth course focuses on stage three of the negotiation and mediation models. You will explore your own “positionality” and practice using communication skills to better disclose and elicit interests in order to enhance understanding. You will briefly review “positions,” “issues” and “interests” and focus on questioning for information, probing for deeper interests, disclosing interests, reframing negative interests into positive interests and creating an attitude of positive resolution. You can expect individual and small-group self-reflective exercises, a skill development emphasis and an opportunity to intensively practice stage three of a mediation or negotiation. 604.528.5608 90211_Calendar.indd 30 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:44:01 PM course descriptions 31 HANDLING CONFLICT ON THE TELEPHONE ( CR 101 ) ❖ AVAILABLE ON CONTRACT ONLY Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. In this one-day course, you will learn and practice effective para-verbal and verbal skills for “I love these courses, defusing anger and resolving conflict, with an emphasis on the use of they are making a the voice. The course will help you to develop more skills for difference in my responding effectively to anger and conflict over the phone, and will be professional/personal of particular interest to those with little previous training in conflict life.” resolution. The course content and delivery can be customized to fit your organization or community needs. CARMEN CONTRRAS course descriptions INTRODUCTION TO FAMILY JUSTICE IN ALBERTA ( CORR 609 ) ❖ UNIVERSITY OF CALGARY ONLY Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $530 Dates & Locations: Page 67 This introductory course in the Family Mediation Certificate is for mediators and those working in the helping professions in Alberta. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access and guardianship, how the family justice system works and the need to consider issues such as relationship violence. INTRODUCTION TO FAMILY JUSTICE SERVICES IN BC ( CORR 606 ) ❖ ONLINE Prerequisite(s): None Length: 21 hours to be completed within 12 weeks Fee: $450 Credit: 1.5 This introductory correspondence course in the Family Mediation certificate is for mediators and those working in the helping professions. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access, guardianship and support (but not property division). The course explains how the family justice system works, and the need to consider issues such as relationship violence. This is a preparatory course for those seeking a career as a family justice counsellor. 604.528.5608 90211_Calendar.indd 31 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:44:07 PM 32 course descriptions MANAGING THE CONFLICT WITHIN ( CR 423 ) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1.0 Fee: $350 Dates & Locations: Page 67 This course is designed to increase your levels of self-awareness and self-mastery, and to increase your abilities and skills in managing yourself more effectively both when conflict occurs and during the resolution process. Conflict situations often provoke strong emotions and reactions such as fear, anger, bitterness, powerlessness, despondency, vulnerability, arrogance and so on. This may lead to internal confusion regarding the conflict itself, resulting in entrenchment of your position, an unsatisfying compromise or a collapse into accommodation. Through exercises and awareness-raising techniques, you will develop the skills of inquiry, emotional awareness, self-observation and assessment, self-management and being in the present. Instructors: Joan Balmer MANAGING THE HOSTILE INDIVIDUAL ( CR 108 ) “The instructor Prerequisite(s): None facilitated a course Length: Two days (14 hours) Credit: 1.0 for staff on dealing Fee: $350 – $450 Dates & Locations: Page 67 with angry people and This course provides you with alternatives for managing hostile he was excellent. After the course a individuals constructively. Many people find themselves the target of lot of people were hostile or aggressive behaviour as a regular part of their jobs. Dealing referring to what they with these encounters requires emotional energy and frequently results had learned.” in increased stress. During the course, attention is given to risk factors NORAH CORBET Continuing Education Coordinator Registered Nurses Association of B.C. and ensuring personal safety. You will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practice a model for defusing hostility and increase your skills in constructively confronting problem behaviour. Instructor: Mario Govorchin MEDIATED AGREEMENTS AND RELATED COURT ORDERS ( FAM 115 ) ❖ ONLINE Prerequisite(s): None Length: 7 hours to be completed in 2 weeks Fee: $275 Credit: 0.5 This seven-hour course is for family mediators who are working with separating couples. It will cover the drafting of a Memorandum of Understanding (MOU), including the purpose, structure and contents of an agreement. You will learn how MOUs relate to other existing court documents. In addition, you will discuss the Agreement to Mediate, and how agreements are formalized and changed. This course is an essential component of working as a family mediator in separation and divorce cases, and is designed to meet Family Mediation Canada standards for certification. 604.528.5608 90211_Calendar.indd 32 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:46:41 PM course descriptions 33 MEDIATING CONSCIOUSLY : BEING REAL AND BECOMING AWARE ( CR 858 ) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: Two days (14 hours) Credit: 1.0 Fee: $370 Dates & Locations: Page 68 This course presents you with a process of ongoing inquiry: what we are doing, how we are doing it and who we are becoming. As part of a group of co-learners proceeding on the dynamic and challenging path called mediation, you will expand your use of mediator interventions beyond the level of skill application to a deeper understanding of mediator participation as conscious strategy. You will discuss and ponder the impact of culture, gender and power, the “transformative” practice, the essence of neutrality, what it means to be impartial and objective (versus neutral) and the nature of your own inner wisdom and intuition. Instructor: Michael Fogel Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $540 Dates & Locations: Page 68 This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for “My method of helping people resolve their conflicts and attain mutually satisfactory coming to an outcomes. You will have opportunities to mediate simulated disputes amicable solution involving co-workers, customers, committee members, neighbours, changed 180°.” parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. VHS videotape will be JOHN A DOUGLAS provided to you to record your role-play on the final day of the course. Norske Canada course descriptions MEDIATION SKILLS LEVEL I ( CR 250 ) MEDIATION SKILLS LEVEL II ( CR 400 ) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: Five days (35 hours) Credit: 2.5 Fee: $850 Dates & Locations: Page 68 Building on the mediation process and skills learned in Mediation Skills Level I, this course moves to more challenging, complex and emotionally charged situations. Skills, theory and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics and adapting the mediation process to meet the needs of participants. You will discuss the development of a personal mediating style, legal and ethical issues in the mediation field and caucusing and “The role co-mediation. Emphasis is on skill development through simulated playing rocked!!” mediations, with assistance and feedback from trained coaches. Videotape will be used on the final day. VHS videotape will be provided to you to CHRISTOPHER VOZELLA record your role-play on the final day of the course. Business Objects 604.528.5608 90211_Calendar.indd 33 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:46:49 PM 34 course descriptions MEDIATION SKILLS LEVEL III ( CR 829 ) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360, CR400 Length: Two days (14 hours) Credit: 1.0 Fee: $370 Dates & Locations: Page 68 In this two-day course, you will build on the skills and insights gained in Mediation Skills Level II, other foundational work and real-world application. You will learn how to deal with more difficult mediation situations by applying previously learned as well as new mediation skills and interventions in innovative and strategic ways. Areas of exploration and practice include balancing content and process, the production and use of a shared base of information, the effect of mediator presence, tracking and shifting focus, getting to the real interest, power and power balancing, mediator assertiveness and directiveness and mediator participation in problem solving and framing of outcomes. Instructor: Michael Fogel MULTICULTURAL ISSUES IN FAMILY JUSTICE ( FAM 109 ) ❖ ONLINE Prerequisite(s): None Length: 7 hours to be completed within 2 weeks Fee: $275 Credit: 0.5 This online course in the Family Mediation certificate is designed to provide an opportunity to explore the realm of personal and cultural sensitivity and how it applies to the working environment of family justice counsellors/mediators in British Columbia. You will be introduced to factors that you need to consider when addressing issues of race, class and/or gender. Through research, case studies and group discussion, you will learn the basic skills needed to be culturally competent in your work with clients. NEGOTIATING WITH DIFFICULT PEOPLE : MAKING IT HARD TO SAY NO ( CR 362 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $370 Dates & Locations: Page 68 This course is designed to help you understand your own reactions to difficult situations and develop skills to effectively overcome the obstacles to reaching successful agreements. At one time or another, everyone has had to negotiate with aggressive, critical or argumentative people. Decision making and implementation are often derailed by entrenched, negatively focused, reactive responses to change and diversity. Trying to resolve issues with people whose behaviour we find challenging often brings us to the limits of our patience and interpersonal skill. Instructor: Arthur Ridgeway 604.528.5608 90211_Calendar.indd 34 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:50:40 PM course descriptions 35 NEGOTIATION SKILLS LEVEL I ( CR 260 ) NEGOTIATION SKILLS LEVEL II ( CR 360 ) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: Five days (35 hours) Credit: 2.5 Fee: $850 Dates & Locations: Page 69 This advanced course builds on Negotiation Skills Level I (CR260) to apply an interest-based approach to more complex negotiations. You will learn about negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dynamics and resolving impasses. As CR360 is the final prerequisite course for Assessment: Negotiation (CR950), coaches’ feedback on your role-plays will be based on the Assessment role-play criteria. For certificate candidates, it is strongly recommended that you take CR360 near the end of your certificate. You must complete CR360 before scheduling your Negotiation assessment. Recommended reading: Negotiating Skills for Managers, Steven P. Cohen, McGraw-Hill, 2002; Getting Past No: Negotiating Your Way from Confrontation to Co-operation, William Ury, Bantam Books, 1993. VHS videotape will be provided to you to record your role-play on the final day of the course. 604.528.5608 90211_Calendar.indd 35 1.888.799.0801 course descriptions Prerequisite(s): CR110A or CR110B Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $550 Dates & Locations: Page 69 In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches. VHS videotape will be provided to you to record your role-play on the final day of the course. Recommended reading: Getting to Yes, 2nd edition, Roger Fisher and William Ury, Penguin Books, 1992. www.jibc.ca/ccr 5/26/05 6:50:48 PM 36 course descriptions PARENT - TEEN MEDIATION ( CR 307 ) Prerequisite(s): CR110A or CR110B, CR200, and CR250 Recommended: CR400 Length: Three days (21 hours) Credit: 1.5 Fee: $525 Dates & Locations: Page 69 In this course you will apply mediation skills to assist both parents and teens to communicate more effectively with each other and negotiate agreements on typical issues. Parent-teen relations often become strained during adolescence, sometimes to the point of intense conflict. With little understanding of each other’s point of view, simple conversations can erupt into major battles. Mediating between teenagers and their parents, foster parents or other caregivers is a highly specialized application of mediation, with factors such as the nature of the relationship, unusually strong emotions and power and control issues playing a magnified role. You will have opportunities in class to conduct simulated pre-mediation interviews and mediation sessions. Instructor: Sandy Dunlop PREPARING FOR YOUR MEDIATION ASSESSMENT ( REALITY CHECK ) ( CR 920 ) “Excellent! I Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, CR360, CR400 One day (7 hours) Credit: 0.5 appreciated the Length: responsiveness to the Fee: $350 – $370 Dates & Locations: Page 69 group’s needs and As self-reflection and self-evaluation are crucial components of areas we wanted to mediation practice, this one-day course you will have the opportunity focus on. I especially to compare your self-evaluation against detailed and concrete feedback liked all the hands-on from a senior instructor. A small class of four will role-play and receive practical learning.” SALEEM DAR Canadian Wildlife Service feedback based on the criteria for the mediation assessment. CR920 is recommended for assessment preparation. VHS videotape will be provided to you to record your role-play. PREPARING FOR YOUR NEGOTIATION ASSESSMENT ( REALITY CHECK ) ( CR 910 ) Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, and CR360 Length: One day (7 hours) Credit: 0.5 Fee: $300 – $370 Dates & Locations: Page 70 This course provides you with an opportunity to work interactively with an instructor in negotiation role-plays. With a maximum class size of four, you will receive individualized and immediate feedback from the instructor. Feedback consists of constructive comments about strengths as well as areas that need additional work, with reference to the criteria for successful assessment completion. CR910 is recommended for assessment preparation. VHS videotape will be provided to you to record your role-play. 604.528.5608 90211_Calendar.indd 36 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:52:46 PM course descriptions 37 QUESTIONS AND QUESTIONING ( CR 318 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: One day (7 hours) Credit: 0.5 Fee: $175 – $190 Dates & Locations: Page 70 Basing negotiation or mediation on interests is greatly assisted by the conscious use of questions. This course is practice-oriented, focusing on the issues you raise in class. Questions can be facilitative, directive, accusatory, helpful or condemnatory. They evoke ideas, illuminate culture, encourage images and invite articulation. How do we make the question a tool of art in the hands of a principled asker? How can we use questions to ensure an honest, curious and thorough inquiry? Come prepared to ask and learn. Instructor: Gordon Sloan Prerequisite(s): CR110A or CR110B, CR250 or CR260, CR309 Length: Two days (14 hours) Credit: 1.0 Fee: $425 Dates & Locations: Page 70 This two-day course will help you reflect upon your own and the other party’s interests in interpersonal conflict, negotiation and mediation. You will learn what facilitates or hinders a “shift” in conflict situations. The course will be highly experiential and reflective in nature. You will work indepth with a difficult, long-standing unresolved conflict in which you are presently involved and will be asked to reflect alone and in writing. Self-disclosure will be encouraged and complete confidentiality will be expected. There will be no course materials provided as the material to be studied is your own situation. course descriptions REFLECTION IN CONFLICT ( CR 414 ) ❖ UNIVERSITY OF CALGARY ONLY RESOLVING CONFLICT IN GROUPS LEVEL I : UNDERSTANDING GROUP DYNAMICS ( CR 504 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & Locations: Page 70 Over two days, you will learn how to apply, as a group member, a collaborative conflict resolution process. As members of groups in conflict, people are often challenged as to how to approach conflict and initiate a positive resolution process. To be effective group members, we need to learn about the dynamics at play in a group in conflict. Through role-plays, case analysis and discussion, you will build your understanding of group role functions and problematic behaviours that interfere with the function of the group. You will have opportunities to learn and practice strategies for intervening to influence the direction of the group towards resolution. “The Justice Institute lives up to the reputation I’ve heard from past students. Both the JI and its instructors have demonstrated an extremely high degree of professionalism.” DAVID STANLEY SAP Basis Administrator 604.528.5608 90211_Calendar.indd 37 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:52:53 PM 38 course descriptions RESOLVING CONFLICT IN GROUPS LEVEL II : FACILITATING THE COLLABORATIVE PROCESS ( CR 508 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260, CR504 Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & Locations: Page 70 Assisting a group to resolve a conflict, as either an internal or external facilitator, is challenging. This course gives facilitators an opportunity to assess their facilitation strengths. Building on that awareness, you will learn practical ways of leading a collaborative resolution process through discussion, role-play and case studies. Specific topics include implementing and managing a collaborative process, managing group dynamics, dealing with challenging behaviours, handling power struggles, identifying hidden agendas and assisting the group to come to agreement. This course is intended for those who already have basic facilitation skills. RESOLVING CONFLICT IN GROUPS LEVEL III : DESIGNING AND FACILITATING MULTI - STAKEHOLDER PROCESSES ( CR 520 ) The courses CR508 and CR520 do not teach basic general facilitation skills. The Centre for Leadership and Community Learning (CLCL) at the JIBC offers Flawless Facilitation, MGMT131. Check the website at www.jibc.bc.ca/clcl or call 604.528.5608 for a CLCL calendar. Prerequisite(s): CR110A or CR110B, and CR250 or CR260, CR504, CR508 Length: Three days (21 hours) Credit: 1.5 Fee: $525 Dates & Locations: Page 71 This course is for facilitators who work with multiple stakeholder groups attempting to reach agreement on complex issues. You will learn a framework for designing collaborative multi-stakeholder processes and reaching agreement, including assessing, convening, gaining buy-in, process designing, representation/accountability, negotiating, packaging and implementation of agreements. Other aspects of facilitating in complex settings will also be covered, such as cultural considerations, use of different discussion formats, intervention strategies and the role of face saving. The course offers theory and practical tips, discussion and a small workgroup. Instructor: Sally Campbell RESOLVING CONFLICT IN THE WORKPLACE ( CR 110 B ) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $525 – $550 Dates & Locations: Page 71 Dealing effectively with workplace conflicts is key to success in any job. This foundation course offers practical tools for resolving conflicts collaboratively in the workplace. Participants will practice managing the aspects of content, process, relationship and balancing perspective in a conflict resolution dialogue. Through examining the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, participants will gain an overview of conflict dynamics and strategies for resolution. This highly participatory course emphasizes self-awareness and skill development through structured exercises and simulations. VHS videotape will be provided to you to record your role-play on the final day of the course. This course is equivalent to CR110A and students must take either CR110A or B as a prerequisite for all other required courses in a certificate program. 604.528.5608 90211_Calendar.indd 38 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:54:20 PM course descriptions 39 RESPECTFUL COMMUNICATION IN A CHANGING WORKPLACE ( CR 227 ) ❖ AVAILABLE ON CONTRACT ONLY This course presents an overview of effective communication in the face of change and increasing diversity in the workplace. You will explore the dynamics of conflict that infuse today’s diverse workplace and the barriers to communication that these can cause in yourself and others. You will learn ways to acknowledge differences and gain concrete skills to communicate effectively in this setting to help create a climate of respect and understanding. This course is designed to further efforts that aim to reduce tension in working relationships, increase respect between ethnic and gender groups, decrease incidents of harassment and increase resolution of conflict. SCREENING FOR CONTROL AND ABUSE IN MEDIATION ( CR 515 ) 604.528.5608 90211_Calendar.indd 39 1.888.799.0801 course descriptions Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR400 Length: One day (7 hours) Credit: 0.5 Fee: $175 Dates & Locations: Page 71 In this one-day course, you will look at patterns of control that lead to abuse, discuss the reality of control in any relationship and what that means to a “fair,” negotiated settlement and develop screening tools for a variety of pre-mediation applications. Forms of control that lead to coercion and abuse are sometimes overt, sometimes subtle. Played out in a mediation setting, the mediator can unwittingly assist in the continuance of that abuse. The standards of practice for many organizations, including Family Mediation Canada, require screening prior to joint meetings. Instructor: Ron Monk www.jibc.ca/ccr 5/26/05 6:54:27 PM 40 course descriptions SEPARATE MEETINGS : PRE - MEDIATION AND CAUCUSING ( CR 415 ) Prerequisite(s): CR110A or CR110B, and CR250 Length: Two days (14 hours) Credit: 1.0 Fee: $370 Dates & Locations: Page 71 In this course, you will learn to recognize when, how and under what circumstances it is appropriate to meet separately with the parties. Mediators may meet separately with the parties in a pre-mediation format or caucus with them during the joint session or between joint sessions. These meetings and related conversations are key components of the mediation process, and they present their own set of challenges and strategies. The mediator should conduct these meetings efficiently and productively while ensuring balance, trust and impartiality. You will practice pre-mediation and joint session caucusing in role-play simulations with the support and assistance of skill coaches. Instructor: Michael Fogel SHARPENING YOUR EDGE IN NEGOTIATION ( CR 127 ) ❖ AVAILABLE ON CONTRACT ❖ UNIVERSITY OF CALGARY Prerequisite(s): None Length: Two days (14 hours) Credit: 1.0 Fee: $530 Dates & Locations: Page 72 This course will enrich and develop negotiation skills for all people who negotiate as either an implicit or explicit part of their job, whether or not they have had formal training to do so. It will provide you with the skills and confidence to plan and implement more effective negotiation strategies and reach more satisfactory outcomes in negotiation situations where there are complex issues, where the other negotiator might be defensive and/or positional and where there may be a high level of stress due to considerable financial or other implications of the outcome. The course content and delivery can be customized to fit your organization’s or community’s needs. SHIFTING FROM POSITIONS TO INTERESTS ( CR 303 ) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $550 Dates & Locations: Page 72 This course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. Instructor: Arthur Ridgeway 604.528.5608 90211_Calendar.indd 40 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:56:07 PM course descriptions 41 SUBSTANCE ABUSE ISSUES IN FAMILY JUSTICE ( FAM 108 ) ❖ ONLINE Prerequisite(s): None Length: 7 hours to be completed within 2 weeks Fee: $275 Credit: 0.5 This online course in the Family Mediation certificate is for family mediators and counsellors who work with families. It explores the nature of substance use in our society and looks at the complexities of substance use as it affects families. The course is designed to provoke your thinking about the central themes regarding treatment, such as harm reduction, to provide resources for clients and to give you a greater understanding of the symptoms and effects of substances and alcohol and the link between substance abuse and alcohol. course descriptions THEORETICAL FOUNDATIONS OF DISPUTE RESOLUTION ( CR 125 ) ❖ ONLINE Prerequisite(s): None Recommended: CR110A or CR110B Length: Three days (21 hours) Credit: 1.5 Fee: $525 Dates & Locations: Page 72 Mastering dispute resolution skills requires the ability to use skills and processes contextually – to adapt them as needed to different circumstances. Underlying any dispute resolution process are assumptions about how human beings understand conflict, why they “This course solidified get involved in disputes, the types of behaviours and communication styles humans engage in and the meanings of resolution. Course topics a number of theories include the history of dispute resolution, examination of the theoretical and previous learning into something I can foundations of mediation and negotiation styles and a review of the culactually use!” tural dimensions of conflict and dispute resolution. The course is highly participatory and you will be expected to engage fully in exercises, BRIDGET FAHERTY consultations and assignments. Instructor: Roshan Danesh Peace Country Health UNFINISHED BUSINESS – BEYOND BLAME AND JUDGEMENT ( CR 316 ) Prerequisite(s): CR110A or CR110B, and one of CR200, CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $370 Dates & Locations: Page 72 People who are in conflict frequently come face to face with “unfinished business” which has prevailed throughout their personal and professional relationships. Unfinished business surfaces as mistrust, hurt, fear and resentment and impedes our abilities to resolve our differences with others. We protect ourselves by judging and blaming others and create barriers that can interfere with moving forward. In this course you will learn how to shift from blame and judgment to responsibility and understanding. You will also learn how to identify personal truths and to facilitate the clearing of unfinished business for yourself and others in order to responsibly co-create resolution. Instructor: Arthur Ridgeway 604.528.5608 90211_Calendar.indd 41 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:56:23 PM 42 course descriptions USE IT OR LOSE IT CLINIC ( CR 930 ) Prerequisite(s): CR110A or CR110B Length: One day (7 hours) Credit: 0.5 Fee: $175 Dates & Locations: Page 72 Because practice is the most critical factor in gaining competence and confidence in collaborative conflict resolution, this course provides a full day of role-playing. You choose what you want to work on: interpersonal conflict resolution, dealing with anger, mediation or negotiation. This course is especially helpful to those returning to the certificate program or taking courses after an absence, to those who want a skills check, to those who need it to meet the attendance and participation requirements of another course for credit and to those who want to focus on skill development in a particular area. Note: JIBC Campuses: This course will be scheduled according to student demand. Please contact Sue Crosato at 604.528.5618 if you would like to participate in this course, or if you have a group of four students who would like to schedule a course for professional coaching. WHAT DO I DO NOW ? AN INTRODUCTION TO CONFLICT RESOLUTION THEORY ( CR 124 ) Prerequisite(s): None Recommended: CR110A or CR110B Length: Two days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & Locations: Page 72 This course will introduce you to conflict theory with an emphasis on theoretical application in a variety of conflict contexts. The relationship between theory and practice will be demonstrated and developed by working with conflict scenarios, including family, workplace, commercial and community dispute contexts. By highlighting how each theory understands conflict differently, you will learn to analyze a conflict scenario though various lenses and learn how one’s theory significantly influences what one sees and does in conflict situations. Instructor: Brian Frank “The Centre is great for the professionalism of the material, instructors, and format - no time is wasted, practice and interaction are encouraged and the instructors know their subject.” CAROLYNNE MAHOOD Manager, Human Resources Industrial Alliance Pacific Life Insurance Company 604.528.5608 90211_Calendar.indd 42 1.888.799.0801 www.jibc.ca/ccr 5/26/05 6:57:20 PM high school resource series 43 resources for teaching conflict resolution to youth This comprehensive, culturally inclusive resource is designed to assist students in Grades 8 to 12. The four modules focus on key skills: high school resource series Based on the internationally recognized Conflict Resolution Certificate offered by the Centre for Conflict Resolution, the High School Resource Series was developed in conjunction with teachers from the New Westminster School District. It is a classroom-ready resource that has proven to be a highly successful model for helping youth learn and integrate skills that can make a positive difference in their lives and in the lives of their families, schools and communities. Fundamentals of Conflict Resolution Anger Management • Negotiating Effectively • Mediating Conflict • • Each module has a separate Student Manual and a comprehensive Teacher’s Guide with helpful tips on course delivery and teaching methods. The Student Manuals include examples, exercises, discussion notes and thoughts to ponder. The Teacher’s Guides feature: • • • Scope and Sequence – learning objectives for each segment of the module, and corresponding time estimates Lesson Plan Overviews – complete with suggested activities, time estimates and required resources Activity Plans – detailed instructions on conducting learning activities suggested debrief questions and a list of content points • Assessment Instruments • Bibliography and Additional Resource List Further Information including Module Orders For more information about the High School Resource Series or to inquire about purchasing the modules, please contact: Sandy Beauchesne Phone: 604.528.5612 E-mail sbeauchesne@jibc.bc.ca. 604.528.5608 90211_Calendar.indd 43 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:51:58 PM 44 course listing by date DATE COURSE LOCATION FEE Sep 14-16 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Sep 19-20 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Sep 21-23 Negotiation Skills Level I (CR260) New Westminster $525 Sep 26-28 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Sep 26-28 Shifting from Positions to Interests (CR303) New Westminster $550 Sep 28-30 Mediation Skills Level I (CR250) New Westminster $525 Sep 28-30 Resolving Conflict in the Workplace (CR110B) Victoria $540 Sep 28-30 Dealing with Interpersonal Conflict (CR110A) University of Calgary $530 Sep 29-30 Negotiating with Difficult People: Making It Hard to Say No (CR362) New Westminster $370 Resolving Conflict in the Workplace (CR110B) CNC – Lakes District $550 (Reality Check) (CR910) New Westminster $300 Oct 4-6 Dynamics of Power (CR320) New Westminster $525 Oct 4 – Nov 14 Theoretical Foundations of Dispute Resolution (CR125) Online $525 Oct 5-6 Critical Skills for Communicating in Conflict (CR102) Victoria $395 Oct 11-13 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Oct 12-14 Negotiation Skills Level I (CR260) Victoria $540 Oct 13-15 Resolving Conflict in the Workplace (CR110B) OC – Kelowna $550 Oct 13-15 Negotiation Skills Level I (CR260) University of Calgary $530 Oct 14-16 Resolving Conflict in the Workplace (CR110B) CNC – Quesnel $550 New Westminster $350 Sep 30 – Oct 2 Oct 3 Oct 17 Preparing for Your Negotiation Assessment Preparing for Your Mediation Assessment (Reality Check) (CR920) Oct 17-18 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 Oct 17-19 Negotiation Skills Level I (CR260) New Westminster $525 Oct 17-19 Shifting from Positions to Interests (CR303) Victoria $550 Oct 19-20 Separate Meetings: Pre-Mediation and Caucusing (CR415) New Westminster $370 Oct 19-21 Dealing with Anger (CR200) New Westminster $525 Oct 20-21 Building Consensus (CR516) Victoria $395 Oct 20-22 Dealing with Anger (CR200) University of Calgary $530 Oct 21 Ethical Dilemmas for Mediators in British Columbia (CR326) New Westminster $175 Assessment: Negotiation (CR950) New Westminster $415 Oct 24 Oct 24-26 Dealing with Interpersonal Conflict (CR110A) YWCA $525 Oct 24-28 Mediation Skills Level II (CR400) New Westminster $850 Oct 25 Assessment: Negotiation (CR950) New Westminster $415 Oct 25-26 Getting to the Heart of Conflict (CR309) University of Calgary $395 Victoria $315 Victoria $395 Oct 26 Preparing for Your Negotiation Assessment (Reality Check) (CR910) Oct 27-28 Coaching Strategies: Developing People to Resolve Conflicts (CR111) 604.528.5608 90211_Calendar.indd 44 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:02 PM course listing by date DATE COURSE LOCATION Oct 27-28 Criticism: How to Give and Receive It (CR206) FEE YWCA $350 Oct 31 – Nov 1 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Oct 31 – Nov 2 Mediation Skills Level I (CR250) Victoria $540 Oct 31 – Nov 2 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Oct 31 – Nov 2 Mediation Skills Level I (CR250) University of Calgary $530 Nov 2 Questions and Questioning (CR318) New Westminster $175 Nov 3 Preparing for Your Mediation Assessment (Reality Check) (CR920) Victoria $370 Nov 3-4 Culture in Conflict: Enriching the Process (CR253) New Westminster $350 Nov 4-5 Asserting Yourself in Conflict Situations (CR105) OC – Penticton $450 Nov 4-6 Resolving Conflict in the Workplace (CR110B) CNC – Mackenzie $550 New Westminster $300 Group Dynamics (CR504) New Westminster $350 Nov 7 Preparing for Your Negotiation Assessment (Reality Check) (CR910) Nov 7-8 Resolving Conflict in Groups Level I: Understanding Dealing with Interpersonal Conflict (CR110A) Victoria $540 Resolving Conflict in the Workplace (CR110B) University of Calgary $530 Nov 8-10 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Nov 9-10 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) New Westminster $350 Nov 14 Assessment: Mediation (CR975) New Westminster $515 Nov 14-16 Negotiation Skills Level I (CR260) New Westminster $525 Nov 14-16 Shifting from Positions to Interests (CR303) New Westminster $550 Nov 14-18 Negotiation Skills Level II (CR360) New Westminster $850 Nov 15 Assessment: Negotiation (CR950) Victoria $430 Nov 15 Assessment: Mediation (CR975) New Westminster $515 Nov 15 The Art of Reframing (CR366) University of Calgary $190 Nov 16-18 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Nov 17-18 Unfinished Business (CR316) New Westminster $370 Nov 17-19 Sharpening Your Edge in Negotiation (CR127) University of Calgary $530 Nov 18-20 Negotiation Skills Level I (CR260) CNC – Prince George $550 New Westminster $350 New Westminster $350 Preparing for Your Mediation Assessment (Reality Check) (CR920) Nov 21-22 What Do I Do Now? An Introduction to Conflict Resolution Theory (CR124) Nov 21-22 Defining Issues and Setting the Agenda (CR252) University of Calgary $395 Nov 21-23 Dealing with Anger (CR200) YWCA $525 Nov 21-25 Mediation Skills Level II (CR400) Victoria $850 Nov 23-25 Mediation Skills Level I (CR250) New Westminster $525 Nov 24-25 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Nov 24-25 Conflict Resolution in the Energy Industry (CR140) University of Calgary $395 604.528.5608 90211_Calendar.indd 45 course listings by date Nov 7-9 Nov 7-9 Nov 21 45 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:03 PM 46 course listing by date DATE COURSE LOCATION FEE Nov 25-26 Critical Skills for Communicating in Conflict (CR102) OC – Salmon Arm $450 Nov 28-29 Managing the Hostile Individual (CR108) New Westminster $350 Nov 28-30 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Nov 28-30 Resolving Conflict in the Workplace (CR110B) UCFV – Abbotsford $525 Nov 29 – Dec 1 Dealing with Defensiveness in Conflict (CR319) Victoria $540 Understanding Group Dynamics (CR504) University of Calgary $395 Nov 30 – Dec 1 Critical Skills for Communicating in Conflict (CR102) University of Calgary $395 Dec 1-2 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 Resolve Conflicts (CR111) New Westminster $350 Dec 2 Assessment: Mediation (CR975) Victoria $530 Dec 2-4 Resolving Conflict in the Workplace (CR110B) CNC – Nechako $550 Dec 5 Assessment: Negotiation (CR950) New Westminster $415 Dec 5-6 Asserting Yourself in Conflict Situations (CR105) University of Calgary $395 Dec 5-7 Negotiation Skills Level I (CR260) New Westminster $525 Dec 5-7 Resolving Conflict in the Workplace (CR110B) Victoria $540 Dec 6 Assessment: Negotiation (CR950) New Westminster $415 Dec 7-9 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Nov 30 – Dec 1 Dec 1-2 Resolving Conflict in Groups Level I: Coaching Strategies: Developing People to Dec 7-9 Dealing with Interpersonal Conflict (CR110A) University of Calgary $530 Dec 8-9 Managing the Hostile Individual (CR108) Victoria $395 Dec 12 Assessment: Mediation (CR975) New Westminster $515 Dec 12-13 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Dec 12-14 Mediation Skills Level I (CR250) New Westminster $525 Dec 12-14 Dealing with Anger (CR200) University of Calgary $530 Dec 13-15 Negotiation Skills Level I (CR260) University of Calgary $530 Dec 14-16 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Dec 14-16 Dealing with Anger (CR200) New Westminster $525 Dec 15-16 Defining Issues and Setting the Agenda (CR252) New Westminster $350 Resolving Conflict in the Workplace (CR110B) New Westminster $525 2006 Jan 11-13 Jan 16-17 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 Jan 18-20 Dealing with Anger (CR200) New Westminster $525 Jan 23-25 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Jan 23-27 Mediation Skills Level II (CR400) New Westminster $850 Jan 25-27 Mediation Skills Level I (CR250) Victoria $540 Jan 25-27 Negotiation Skills Level I (CR260) New Westminster $525 New Westminster $300 Jan 30 Preparing for Your Negotiation Assessment (Reality Check) (CR910) 604.528.5608 90211_Calendar.indd 46 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:03 PM course listing by date DATE Jan 30 – Feb 1 COURSE Mediation Skills Level I (CR250) LOCATION FEE New Westminster $525 Jan 31 – Feb 2 Resolving Conflict in the Workplace (CR110B) YWCA $525 Feb 1-3 Parent-Teen Mediation (CR307) New Westminster $525 Feb 1-3 Resolving Conflict in the Workplace (CR110B) University of Calgary $530 Feb 6-8 Dealing with Anger (CR200) New Westminster $525 Feb 6-7 Asserting Yourself in Conflict Situations (CR105) Victoria $395 Feb 8-10 Dealing with Anger (CR200) Victoria $540 Feb 9-10 Civil Procedure (CR846) New Westminster $350 Feb 9-10 Asserting Yourself in Conflict Situations (CR105) New Westminster $525 Feb 9-11 Mediation Skills Level I (CR250) University of Calgary $530 Feb 13-15 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Feb 13-15 Negotiation Skills Level I (CR260) University of Calgary $530 Feb 13-17 Negotiation Skills Level II (CR360) New Westminster $850 Feb 15-17 Negotiation Skills Level I (CR260) Victoria $540 Feb 16-17 Critical Skills for Communicating in Conflict (CR102) YWCA $350 Resolving Conflict in the Workplace (CR110B) OC – Penticton $550 Feb 17 Assessment: Negotiation (CR950) New Westminster $415 Feb 17-18 Critical Skills for Communicating in Conflict (CR102) CNC – Prince George $450 Feb 20 Preparing for Your Mediation New Westminster $350 Assessment (Reality Check) (CR910) Victoria $315 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Feb 20-22 Shifting from Positions to Interests (CR303) New Westminster $550 Feb 21-22 Critical Skills for Communicating in Conflict (CR102) Victoria $395 Feb 22-24 Mediation Skills Level I (CR250) New Westminster $525 Feb 23-24 Negotiating with Difficult People: Assessment (Reality Check) (CR920) Feb 20 Feb 20-22 Preparing for Your Negotiation Making It Hard to Say No (CR362) New Westminster $370 Dealing with Interpersonal Conflict (CR110A) University of Calgary $530 Assessment (Reality Check) (CR910) New Westminster $300 Feb 27 – Mar 1 Dynamics of Power (CR320) New Westminster $525 Feb 27 – Mar 1 Negotiation Skills Level I (CR260) New Westminster $525 Mar 1-2 Defining Issues and Setting the Agenda (CR252) University of Calgary $395 Mar 1-3 Dealing with Interpersonal Conflict (CR110A) Victoria $540 Feb 23-25 Feb 27 Preparing for Your Negotiation Mar 1-3 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Mar 2-4 Negotiation Skills Level I (CR260) OC – Salmon Arm $550 Mar 6-10 Mediation Skills Level II (CR400) New Westminster $850 Mar 7-9 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Mar 8-9 Conflict on the Front Lines: Managers as University of Calgary $395 Conflict Resolvers (CR128) 604.528.5608 90211_Calendar.indd 47 course listings by date Feb 16-18 47 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:04 PM 48 course listing by date DATE COURSE LOCATION FEE Mar 8-10 Dealing with Defensiveness in Conflict (CR319) New Westminster $525 Mar 9 Assessment: Negotiation (CR950) Victoria $430 Mar 10 Preparing for Your Mediation Assessment (Reality Check) (CR920) Victoria $370 Mar 13-15 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Mar 13-15 Dealing with Anger (CR200) New Westminster $525 Mar 14-16 Mediation Skills Level I (CR250) Victoria $540 Mar 15 The Art of Reframing (CR366) University of Calgary $190 Mar 16-17 Managing the Hostile Individual (CR108) New Westminster $350 Mar 20 Assessment: Mediation (CR975) New Westminster $515 Mar 20-21 Coaching Strategies: Developing People to Resolve Conflicts (CR111) New Westminster $350 Mar 20-22 Mediation Skills Level I (CR250) New Westminster $525 Mar 22-23 Mediation Skills Level III (CR829) New Westminster $370 Mar 22-23 Asserting Yourself in Conflict Situations (CR105) University of Calgary $395 Mar 23-24 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Mar 24 Ethical Dilemmas for Mediators in New Westminster $175 Assessment (Reality Check) (CR920) New Westminster $350 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 Mar 27-28 Defining Issues and Setting the Agenda (CR252) New Westminster $350 Mar 28-29 What Do I Do Now? An Introduction to Conflict Resolution Theory (CR124) Victoria $395 Mar 28-30 Mediation Skills Level I (CR250) University of Calgary $530 British Columbia (CR326) Mar 27 Mar 27-28 Preparing for Your Mediation Mar 28 – May 8 Theoretical Foundations of Dispute Resolution (CR125) Online $525 Mar 29 Screening for Control and Abuse in Mediation (CR515) New Westminster $175 Mar 29-31 Negotiation Skills Level I (CR260) New Westminster $525 Mar 30 Preparing for Your Negotiation Assessment (Reality Check) (CR910) New Westminster $300 Questions and Questioning (CR318) New Westminster $175 Reflection in Conflict (CR414) University of Calgary $425 Mar 31 Mar 31 & Apr 7 [(CR414) is offered as a 2 day course with one week between each class)] Apr 4-6 Introduction to Family Justice in Alberta (CORR609) University of Calgary $530 Apr 5-7 Dealing with Anger (CR200) New Westminster $525 Apr 5-7 Resolving Conflict in the Workplace (CR110B) Victoria $540 Apr 10 Assessment: Mediation (CR975) Victoria $530 Apr 10-11 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Apr 10-12 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Apr 17-19 Dealing with Interpersonal Conflict (CR110A) University of Calgary $530 Apr 19-21 Mediation Skills Level I (CR250) New Westminster $525 604.528.5608 90211_Calendar.indd 48 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:05 PM course listing by date DATE LOCATION FEE New Westminster $515 to Resolve Conflicts (CR111) OC – Kelowna $450 Apr 24-26 Shifting from Positions to Interests (CR303) New Westminster $550 Apr 24-26 Negotiation Skills Level I (CR260) YWCA $525 Apr 24-28 Negotiation Skills Level II (CR360) New Westminster $850 Apr 25-29 Negotiation Skills Level II (CR360) University of Calgary $850 Apr 26-27 Asserting Yourself in Conflict Situations (CR105) Victoria $395 Apr 26-28 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Apr 27-28 Building Consensus (CR516) New Westminster $370 Apr 27-28 Coaching Strategies: Developing People to Apr 21 Apr 21-22 COURSE Assessment: Mediation (CR975) Coaching Strategies: Developing People Resolve Conflicts (CR111) UCFV – Abbotsford $350 Assessment: Negotiation (CR950) New Westminster $415 Assessment (Reality Check) (CR910) New Westminster $300 May 1-2 Balancing Empathy and Assertion (CR327) New Westminster $350 May 1-3 Negotiation Skills Level I (CR260) University of Calgary $530 New Westminster $300 New Westminster $370 Apr 28 May 1 May 2 Preparing for Your Negotiation Preparing for Your Negotiation Mediating Consciously: Being Real and Becoming Aware (CR858) May 3-4 Critical Skills for Communicating in Conflict (CR102) Victoria $395 May 8-9 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 May 8-12 Negotiation Skills Level II (CR360) Victoria $850 May 9-13 Mediation Skills Level II (CR400) University of Calgary $850 May 10-12 Resolving Conflict in the Workplace (CR110B) New Westminster $525 May 15 Preparing for Your Mediation Assessment (Reality Check) (CR920) New Westminster $350 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Understanding Group Dynamics (CR504) New Westminster $350 May 15-17 Dealing with Anger (CR200) Victoria $540 May 15-17 Dealing with Anger (CR200) University of Calgary $530 May 16-18 Negotiation Skills Level I (CR260) New Westminster $525 May 17-18 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) New Westminster $350 May 17-19 Dealing with Anger (CR200) New Westminster $525 May 18 Use It or Lose It Clinic (CR930) University of Calgary $185 May 23-25 Dealing with Interpersonal Conflict (CR110A) YWCA $525 University of Calgary $395 May 15-16 May 15-16 May 24-25 Resolving Conflict in Groups Level I: Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) 604.528.5608 90211_Calendar.indd 49 course listings by date Assessment (Reality Check) (CR910) May 3-4 49 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:05 PM 50 course listing by date DATE LOCATION FEE Managing the Conflict Within (CR423) New Westminster $350 May 26-27 Managing the Hostile Individual (CR108) CNC – Prince George $450 May 29-30 What Do I Do Now? An Introduction to Conflict Resolution Theory (CR124) New Westminster $350 May 29-31 Mediation Skills Level I (CR250) New Westminster $525 May 29 Assessment: Negotiation (CR950) New Westminster $415 May 29 Preparing for Your Negotiation May 25-26 COURSE Assessment (Reality Check) (CR910) Victoria $415 May 30-31 Criticism: How to Give and Receive It (CR206) Victoria $395 May 30 Assessment: Negotiation (CR950) New Westminster $415 May 31 – Jun 1 Separate Meetings: Pre-Mediation and Caucusing (CR415) New Westminster $370 Jun 5-7 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Jun 5-9 Mediation Skills Level II (CR400) New Westminster $850 Jun 6-8 Negotiation Skills Level I (CR260) Victoria $540 Jun 7-9 Resolving Conflict in Groups Level III: Designing and Facilitating Multi-Stakeholder Processes (CR520) New Westminster $525 Jun 9-10 Criticism: How to Give and Receive It (CR206) CNC -Quesnel $450 Jun 12 Assessment: Mediation (CR975) New Westminster $515 Jun 12-13 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Jun 12-13 Defining Issues and Setting the Agenda (CR252) Victoria $395 Jun 12-14 Negotiation Skills Level I (CR260) New Westminster $525 Jun 13 Assessment: Mediation (CR975) New Westminster $515 Jun 14-16 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Jun 14-16 Negotiation Skills Level I (CR260) UCFV – Abbotsford $525 Jun 15 Preparing for Your Negotiation Assessment (Reality Check) (CR910) New Westminster $300 Jun 15 Assessment: Negotiation (CR950) University of Calgary $430 Jun 16 Assessment: Mediation (CR975) University of Calgary $530 Jun 19 Preparing for Your Mediation Jun 19-21 Assessment (Reality Check) (CR920) New Westminster $350 Dealing with Anger (CR200) YWCA $525 Jun 19-21 Shifting from Positions to Interests (CR303) Victoria $550 Jun 19-23 Negotiation Skills Level II (CR360) New Westminster $850 Jun 21-23 Mediation Skills Level I (CR250) New Westminster $525 Jun 22 Questions and Questioning (CR318) Victoria $190 Jun 23 Assessment: Negotiation (CR950) Victoria $430 Jun 26-27 Balancing Empathy and Assertion (CR327) Victoria $395 Jun 26-28 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Jun 26-28 Shifting from Positions to Interests (CR303) New Westminster $550 Jun 29-30 Unfinished Business (CR316) New Westminster $370 Jul 5-7 Dealing with Interpersonal Conflict (CR110A) Victoria $540 604.528.5608 90211_Calendar.indd 50 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:06 PM course listing by date DATE COURSE LOCATION FEE Criticism: How to Give and Receive It (CR206) New Westminster $350 (Reality Check) (CR910) New Westminster $300 Jul 10-11 Asserting Yourself in Conflict Situations (CR105) YWCA $350 Jul 11 Preparing for Your Negotiation Jul 6-7 Jul 10 Preparing for Your Negotiation Assessment Assessment (Reality Check) (CR910) New Westminster $300 Jul 11-12 Asserting Yourself in Conflict Situations (CR105) Victoria $395 Jul 12-14 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Jul 12-14 Dynamics of Power (CR320) New Westminster $525 New Westminster $350 Jul 17 Preparing for Your Mediation Assessment (Reality Check) (CR920) Jul 17-19 Mediation Skills Level I (CR250) YWCA $525 Jul 19-21 Dealing with Anger (CR200) New Westminster $525 Jul 21 Assessment: Mediation (CR975) New Westminster $515 Jul 24 Assessment: Negotiation (CR950) New Westminster $415 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Jul 25 Assessment: Negotiation (CR950) New Westminster $415 Jul 26-28 Negotiation Skills Level I (CR260) New Westminster $525 Jul 27-28 Critical Skills for Communicating in Conflict (CR102) New Westminster $350 Aug 1-3 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Aug 1-3 Resolving Conflict in the Workplace (CR110B) Victoria $540 Aug 9-11 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Aug 14 Assessment: Negotiation (CR950) New Westminster $415 Aug 14-15 Managing the Hostile Individual (CR108) YWCA $350 Aug 15 Assessment: Negotiation (CR950) New Westminster $415 Aug 16-18 Dealing with Defensiveness in Conflict (CR319) New Westminster $525 Aug 16-18 Mediation Skills Level I (CR250) New Westminster $525 Aug 21-23 Resolving Conflict in the Workplace (CR110B) New Westminster $525 Aug 21-25 Mediation Skills Level II (CR400) New Westminster $850 Aug 23-25 Negotiation Skills Level I (CR260) New Westminster $525 Aug 25 Assessment: Mediation (CR975) New Westminster $515 Aug 28-29 Asserting Yourself in Conflict Situations (CR105) New Westminster $350 Aug 28 – Sep 1 Negotiation Skills Level II (CR360) New Westminster $850 Aug 29-31 Dealing with Interpersonal Conflict (CR110A) New Westminster $525 Aug 30 – Sep 1 Dealing with Anger (CR200) New Westminster $525 604.528.5608 1.888.799.0801 course listings by date Jul 24-26 90211_Calendar.indd 51 51 www.jibc.ca/ccr 5/17/05 10:52:07 PM 52 conflict resolution training in your community conflict resolution training in your community We offer conflict resolution courses throughout BC and in Alberta: At JIBC Campuses: New Westminster Vancouver Victoria At Community Colleges: Abbotsford Campbell River Salmon Arm Kelowna Penticton Vernon Burns Lake Nechako Prince George Quesnel Calgary, Alberta See page 86 for courses offered at community colleges or contact: Laurie McAvoy Coordinator, Regional Development and Delivery Phone: 604.528.5735 Email: lmcavoy@jibc.bc.ca 604.528.5608 90211_Calendar.indd 52 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:07 PM course listing by course number NUMBER COURSE NAME PAGE 90211_Calendar.indd 53 1.888.799.0801 course listings by number CR102 Critical Skills for Communicating in Conflict ________________________________________ 26 CR105 Asserting Yourself in Conflict Situations____________________________________________ 22 CR108 Managing the Hostile Individual __________________________________________________ 32 CR110A Dealing with Interpersonal Conflict________________________________________________ 28 CR110B Resolving Conflict in the Workplace _______________________________________________ 38 CR111 Coaching Strategies: Developing People to Resolve Conflicts __________________________ 24 CR124 What Do I Do Now? An Introduction to Conflict Resolution Theory _____________________ 42 CR125 Theoretical Foundations of Dispute Resolution _______________________________________41 CR127 Sharpening Your Edge in Negotiation______________________________________________ 40 CR128 Conflict on the Front Lines: Managers as Conflict Resolvers ___________________________ 25 CR140 Conflict Resolution in the Energy Industry __________________________________________ 25 CR200 Dealing with Anger _____________________________________________________________ 27 CR206 Criticism: How to Give and Receive It______________________________________________ 26 CR250 Mediation Skills Level I _________________________________________________________ 33 CR252 Defining Issues and Setting the Agenda ___________________________________________ 28 CR253 Culture in Conflict: Enriching the Process __________________________________________ 26 CR260 Negotiation Skills Level I ________________________________________________________ 35 CR303 Shifting from Positions to Interests _______________________________________________ 40 CR307 Parent-Teen Mediation __________________________________________________________ 36 CR309 Getting to the Heart of Conflict ___________________________________________________ 30 CR316 Unfinished Business _____________________________________________________________41 CR318 Questions and Questioning ______________________________________________________ 37 CR319 Dealing with Defensiveness in Conflict ____________________________________________ 27 CR320 Dynamics of Power _____________________________________________________________ 28 CR326 Ethical Dilemmas for Mediators in British Columbia __________________________________ 30 CR327 Balancing Empathy and Assertion ________________________________________________ 23 CR360 Negotiation Skills Level II _______________________________________________________ 35 CR362 Negotiating with Difficult People: Making It Hard to Say No ___________________________ 34 CR366 The Art of Reframing ____________________________________________________________21 CR400 Mediation Skills Level II _________________________________________________________ 33 CR414 Reflection in Conflict ___________________________________________________________ 37 CR415 Separate Meetings: Pre-Mediation and Caucusing ___________________________________ 40 CR423 Managing the Conflict Within ____________________________________________________ 32 CR504 Resolving Conflict in Groups Level I:Understanding Group Dynamics ___________________ 37 CR508 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process ______________ 38 CR515 Screening for Control and Abuse in Mediation ______________________________________ 39 CR516 Building Consensus ____________________________________________________________ 23 CR520 Resolving Conflict in Groups Level III: Designing and Facilitating Multi-Stakeholder Processes __________38 CR829 Mediation Skills Level III ________________________________________________________ 34 CR846 Civil Procedure ________________________________________________________________ 24 CR858 Mediating Consciously: Being Real and Becoming Aware _____________________________ 33 CR910 Preparing for Your Negotiation Assessment (Reality Check)____________________________ 36 CR920 Preparing for Your Mediation Assessment (Reality Check) _____________________________ 36 CR930 Use It or Lose It Clinic __________________________________________________________ 42 CR950 Assessment: Negotiation ________________________________________________________ 23 CR975 Assessment: Mediation _________________________________________________________ 22 CORR605 Family Violence: Impact on Separation and Divorce __________________________________ 30 CORR609 Introduction to Family Justice in Alberta_____________________________________________31 FAM103 Effects of Separation and Divorce on Adults ________________________________________ 29 FAM104 Effects of Separation and Divorce on Children ______________________________________ 29 FAM112 Child Support Guidelines ________________________________________________________ 24 FAM115 Mediated Agreements and Related Court Orders ____________________________________ 32 604.528.5608 53 www.jibc.ca/ccr 5/17/05 10:52:12 PM 54 course listing by location DATE COURSE INSTRUCTOR FEE Gary Harper $525 Justice Institute of BC – New Westminster, 715 McBride Boulevard Sep 14-16 Resolving Conflict in the Workplace (CR110B) Sep 19-20 Critical Skills for Communicating in Conflict (CR102) Ed Jackson $350 Sep 21-23 Negotiation Skills Level I (CR260) Jim Toogood $525 Sep 26-28 Dealing with Interpersonal Conflict (CR110A) Joan Balmer $525 Sep 26-28 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Sep 28-30 Mediation Skills Level I (CR250) Elizabeth Azmier-Stewart $525 Sep 29-30 Negotiating with Difficult People: Making It Hard to Say No (CR362) Arthur Ridgeway $370 Assessment (Reality Check) (CR910) TBA $300 Dynamics of Power (CR320) Joan Balmer $525 Oct 11-13 Resolving Conflict in the Workplace (CR110B) Brian Frank $525 Oct 17 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $350 Oct 17-18 Asserting Yourself in Conflict Situations (CR105) Deborah White $350 Oct 17-19 Negotiation Skills Level I (CR260) Kelly Henderson $525 Oct 19-20 Separate Meetings: Pre-Mediation and Caucusing (CR415) Michael Fogel $370 Oct 19-21 Dealing with Anger (CR200) Mario Govorchin $525 Oct 21 Ethical Dilemmas for Mediators in British Columbia (CR326) Lee Turnbull $175 Oct 24 Assessment: Negotiation (CR950) TBA $415 Oct 24-28 Mediation Skills Level II (CR400) Ron Monk $850 Oct 25 Assessment: Negotiation (CR950) TBA $415 Oct 31 – Nov 1 Critical Skills for Communicating in Conflict (CR102) Derm McNulty $350 Oct 3 Oct 4-6 Preparing for Your Negotiation Oct 31 – Nov 2 Resolving Conflict in the Workplace (CR110B) Sue Yerxa $525 Nov 2 Questions and Questioning (CR318) Gordon Sloan $175 Nov 3-4 Culture in Conflict: Enriching the Process (CR253) Sally Campbell $350 Nov 7 Preparing for Your Negotiation TBA $300 Understanding Group Dynamics (CR504) Deborah White $350 Resolving Conflict in the Workplace (CR110B) Nancy McPhee $525 Deborah White $350 Assessment (Reality Check) (CR910) Nov 7-8 Nov 8-9 Nov 9-10 Resolving Conflict in Groups Level I: Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) Nov 14 Assessment: Mediation (CR975) TBA $515 Nov 14-16 Negotiation Skills Level I (CR260) Mario Govorchin $525 Nov 14-16 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Nov 14-18 Negotiation Skills Level II (CR360) Dale Zaiser $850 Nov 15 Assessment: Mediation (CR975) TBA $515 Nov 16-18 Dealing with Interpersonal Conflict (CR110A) Ed Jackson $525 604.528.5608 90211_Calendar.indd 54 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:12 PM course listing by location DATE COURSE INSTRUCTOR FEE Arthur Ridgeway $370 TBA $350 Conflict Resolution Theory (CR124) Brian Frank $350 Nov 23-25 Mediation Skills Level I (CR250) Gary Harper $525 Nov 24-25 Critical Skills for Communicating in Conflict (CR102) Elizabeth Azmier-Stewart $350 Nov 28-29 Managing the Hostile Individual (CR108) Mario Govorchin $350 Nov 28-30 Resolving Conflict in the Workplace (CR110B) Jim Toogood $525 Dec 1-2 Asserting Yourself in Conflict Situations (CR105) Nancy McPhee $350 Dec 1-2 Coaching Strategies: Developing People 55 Justice Institute of BC – New Westminster, 715 McBride Boulevard Nov 17-18 Nov 21 Unfinished Business (CR316) Preparing for Your Mediation Assessment (Reality Check) (CR920) Nov 21-22 What Do I Do Now? An Introduction to Linda Dobson-Sayer $350 Assessment: Negotiation (CR950) TBA $415 Dec 5-7 Negotiation Skills Level I (CR260) Deborah White $525 Dec 6 Assessment: Negotiation (CR950) TBA $415 Dec 7-9 Dealing with Interpersonal Conflict (CR110A) Sue Yerxa $525 Dec 12 Assessment: Mediation (CR975) TBA $515 Dec 12-13 Critical Skills for Communicating in Conflict (CR102) Kelly Henderson $350 Dec 12-14 Mediation Skills Level I (CR250) Stacey Holloway $525 Dec 14-16 Resolving Conflict in the Workplace (CR110B) Derm McNulty $525 Dec 14-16 Dealing with Anger (CR200) Joan Balmer $525 Dec 15-16 Defining Issues and Setting the Agenda (CR252) Ron Monk $350 Resolving Conflict in the Workplace (CR110B) Gary Harper $525 course listings by location to Resolve Conflicts (CR111) Dec 5 2006 Jan 11-13 Jan 16-17 Asserting Yourself in Conflict Situations (CR105) Mario Govorchin $350 Jan 18-20 Dealing with Anger (CR200) Mario Govorchin $525 $525 Jan 23-25 Dealing with Interpersonal Conflict (CR110A) Linda Dobson-Sayer Jan 23-27 Mediation Skills Level II (CR400) Elizabeth Azmier-Stewart $850 Jan 25-27 Negotiation Skills Level I (CR260) Dale Zaiser $525 Jan 30 Preparing for Your Negotiation Assessment (Reality Check) (CR910) TBA $300 Mediation Skills Level I (CR250) Sue Yerxa $525 Jan 30 – Feb 1 Feb 1-3 Parent-Teen Mediation (CR307) Sandy Dunlop $525 Feb 6-8 Dealing with Anger (CR200) Joan Balmer $525 Feb 9-10 Asserting Yourself in Conflict Situations (CR105) Brian Frank $525 Feb 9-10 Civil Procedure (CR846) Terry Harris $350 Feb 13-15 Resolving Conflict in the Workplace (CR110B) Mario Govorchin $525 604.528.5608 90211_Calendar.indd 55 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:13 PM 56 course listing by location DATE COURSE INSTRUCTOR FEE Justice Institute of BC – New Westminster, 715 McBride Boulevard Feb 13-17 Negotiation Skills Level II (CR360) Deborah White $850 Feb 17 Assessment: Negotiation (CR950) TBA $415 Feb 20 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $350 Dealing with Interpersonal Conflict (CR110A) Mario Govorchin $525 Feb 20-22 Feb 20-22 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Feb 22-24 Mediation Skills Level I (CR250) Ed Jackson $525 Arthur Ridgeway $370 TBA $300 Feb 23-24 Negotiating with Difficult People: Making It Hard to Say No (CR362) Feb 27 Preparing for Your Negotiation Assessment (Reality Check) (CR910) Feb 27 – Mar 1 Dynamics of Power (CR320) Joan Balmer $525 Feb 27 – Mar 1 Negotiation Skills Level I (CR260) Dale Zaiser $525 Mar 1-3 Resolving Conflict in the Workplace (CR110B) Derm McNulty $525 Mar 6-10 Mediation Skills Level II (CR400) Deborah White $850 Mar 7-9 Dealing with Interpersonal Conflict (CR110A) Jim Toogood $525 Mar 8-10 Dealing with Defensiveness in Conflict (CR319) Donna Soules $525 Mar 13-15 Dealing with Anger (CR200) Nancy McPhee $525 Mar 13-15 Resolving Conflict in the Workplace (CR110B) Joan Balmer $525 Mar 16-17 Managing the Hostile Individual (CR108) Mario Govorchin $350 Mar 20 Assessment: Mediation (CR975) TBA $515 Dobson-Sayer $350 Mar 20-21 Coaching Strategies: Developing People to Resolve Conflicts (CR111)Linda Mar 20-22 Mediation Skills Level I (CR250) TBA $525 Mar 22-23 Mediation Skills Level III (CR829) Michael Fogel $370 Mar 23-24 Critical Skills for Communicating in Conflict (CR102) Gary Harper $350 Mar 24 Ethical Dilemmas for Mediators in British Columbia (CR326) Lee Turnbull $175 Mar 27 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $350 Mar 27-28 Asserting Yourself in Conflict Situations (CR105) Deborah White $350 Mar 27-28 Defining Issues and Setting the Agenda (CR252) Ron Monk $350 Mar 29 Screening for Control and Abuse in Mediation (CR515) Ron Monk $175 Mar 29-31 Negotiation Skills Level I (CR260) Nancy McPhee $525 Mar 30 Preparing for Your Negotiation Assessment (Reality Check) (CR910) TBA $300 Mar 31 Questions and Questioning (CR318) Gordon Sloan $175 Apr 5-7 Dealing with Anger (CR200) Janice Bateman $525 Apr 10-11 Critical Skills for Communicating in Conflict (CR102) Ed Jackson $350 Apr 10-12 Resolving Conflict in the Workplace (CR110B) Kelly Henderson $525 Apr 19-21 Mediation Skills Level I (CR250) Mario Govorchin $525 604.528.5608 90211_Calendar.indd 56 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:13 PM course listing by location DATE COURSE INSTRUCTOR FEE TBA $515 57 Justice Institute of BC – New Westminster, 715 McBride Boulevard Apr 21 Assessment: Mediation (CR975) Apr 24-26 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Apr 24-28 Negotiation Skills Level II (CR360) Ron Monk $850 Apr 26-28 Dealing with Interpersonal Conflict (CR110A) Nancy McPhee $525 Apr 27-28 Building Consensus (CR516) Arthur Ridgeway $370 Apr 28 Assessment: Negotiation (CR950) TBA $415 May 1 Preparing for Your Negotiation Assessment (Reality Check) (CR910) TBA $300 May 1-2 Balancing Empathy and Assertion (CR327) Joan Balmer $350 May 2 Preparing for Your Negotiation TBA $300 Becoming Aware (CR858) Michael Fogel $370 May 8-9 Asserting Yourself in Conflict Situations (CR105) Linda Dobson-Sayer $350 May 10-12 Resolving Conflict in the Workplace (CR110B) Dale Zaiser $525 Assessment (Reality Check) (CR920) TBA $350 May 15-16 Critical Skills for Communicating in Conflict (CR102) Gordon White $350 May 15-16 Resolving Conflict in Groups Level I: Understanding Group Dynamics (CR504) Joan Balmer $350 Negotiation Skills Level I (CR260) Elizabeth Azmier-Stewart $525 Assessment (Reality Check) (CR910) May 3-4 May 15 May 17-18 Preparing for Your Mediation Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) Nancy McPhee $350 May 17-19 Dealing with Anger (CR200) Dale Zaiser $525 May 25-26 Managing the Conflict Within (CR423) Joan Balmer $350 May 29 Assessment: Negotiation (CR950) TBA $415 May 29-30 What Do I Do Now? An Introduction $350 to Conflict Resolution Theory (CR124) Brian Frank May 29-31 Mediation Skills Level I (CR250) Linda Dobson- Sayer $525 May 30 Assessment: Negotiation (CR950) TBA $415 May 31 – Jun 1 Separate Meetings: Pre-Mediation and Caucusing (CR415) Michael Fogel $370 Jun 5-7 Resolving Conflict in the Workplace (CR110B) Jim Toogood $525 Jun 5-9 Mediation Skills Level II (CR400) Donna Soules $850 Jun 7-9 course listings by location May 16-18 Mediating Consciously: Being Real and Resolving Conflict in Groups Level III: Designing and Facilitating Multi-Stakeholder Processes (CR520) Sally Campbell $525 Jun 12 Assessment: Mediation (CR975) TBA $515 Jun 12-13 Critical Skills for Communicating in Conflict (CR102) Derm McNulty $350 Jun 12-14 Negotiation Skills Level I (CR260) Dale Zaiser $525 604.528.5608 90211_Calendar.indd 57 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:14 PM 58 course listing by location DATE COURSE INSTRUCTOR FEE Assessment: Mediation (CR975) TBA $515 Jun 14-16 Dealing with Interpersonal Conflict (CR110A) Linda Dobson-Sayer $525 Jun 15 Preparing for Your Negotiation TBA $300 Justice Institute of BC – New Westminster, 715 McBride Boulevard Jun 13 Assessment (Reality Check) (CR910) Jun 19 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $350 Jun 19-23 Negotiation Skills Level II (CR360) Mario Govorchin $850 Jun 21-23 Mediation Skills Level I (CR250) Gary Harper $525 Jun 26-28 Resolving Conflict in the Workplace (CR110B) Ed Jackson $525 Jun 26-28 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Jun 29-30 Unfinished Business (CR316) Arthur Ridgeway $370 Jul 6-7 Criticism: How to Give and Receive It (CR206) Deborah White $350 Jul 10 Preparing for Your Negotiation TBA $300 Assessment (Reality Check) (CR910) TBA $300 Dealing with Interpersonal Conflict (CR110A) Deborah White $525 Jul 12-14 Dynamics of Power (CR320) Joan Balmer $525 Jul 17 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $350 Dealing with Anger (CR200) Stacey Holloway $525 Assessment (Reality Check) (CR910) Jul 11 Jul 12-14 Jul 19-21 Preparing for Your Negotiation Jul 21 Assessment: Mediation (CR975) TBA $515 Jul 24 Assessment: Negotiation (CR950) TBA $415 Jul 24-26 Resolving Conflict in the Workplace (CR110B) Kelly Henderson $525 Jul 25 Assessment: Negotiation (CR950) TBA $415 Jul 26-28 Negotiation Skills Level I (CR260) Jim Toogood $525 Jul 27-28 Critical Skills for Communicating in Conflict (CR102) Gary Harper $350 Aug 1-3 Dealing with Interpersonal Conflict (CR110A) Joan Balmer $525 Aug 9-11 Resolving Conflict in the Workplace (CR110B) Stacey Holloway $525 Aug 14 Assessment: Negotiation (CR950) TBA $415 Aug 14-15 Managing the Hostile Individual (CR108) Mario Govorchin $350 Aug 15 Assessment: Negotiation (CR950) TBA $415 Aug 16-18 Dealing with Defensiveness in Conflict (CR319) Donna Soules $525 Aug 16-18 Mediation Skills Level I (CR250) Deborah White $525 Aug 21-23 Resolving Conflict in the Workplace (CR110B) Jim Toogood $525 Aug 21-25 Mediation Skills Level II (CR400) Linda Dobson-Sayer $850 Aug 23-25 Negotiation Skills Level I (CR260) Ed Jackson $525 Aug 25 Assessment: Mediation (CR975) TBA $515 Aug 28-29 Asserting Yourself in Conflict Situations (CR105) Mario Govorchin $350 604.528.5608 90211_Calendar.indd 58 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:15 PM course listing by location DATE COURSE INSTRUCTOR 59 FEE Justice Institute of BC – New Westminster, 715 McBride Boulevard Aug 28 – Sep 1 Negotiation Skills Level II (CR360) Dale Zaiser $850 Aug 29-31 Dealing with Interpersonal Conflict (CR110A) Janice Bateman $525 Aug 30 – Sep 1 Dealing with Anger (CR200) Joan Balmer $525 JIBC – YWCA, 535 Hornby Street, Fourth Floor Oct 24-26 Dealing with Interpersonal Conflict (CR110A) Dale Zaiser $525 Oct 27-28 Criticism: How to Give and Receive It (CR206) Deborah White $350 Nov 21-23 Dealing with Anger (CR200) Sue Yerxa $525 Deborah White $525 2006 Jan 31 – Feb 2 Resolving Conflict in the Workplace (CR110B) Feb 16-17 Critical Skills for Communicating in Conflict (CR102) Kelly Henderson $350 Apr 24-26 Negotiation Skills Level I (CR260) Sue Yerxa $525 May 23-25 Dealing with Interpersonal Conflict (CR110A) Deborah White $525 Jun 19-21 Dealing with Anger (CR200) Nancy McPhee $525 Asserting Yourself in Conflict Situations (CR105) Janice Bateman $350 Jul 17-19 Mediation Skills Level I (CR250) Donna Soules $525 JIBC – Victoria, Suite 101, 910 Government Street Sep 28-30 Resolving Conflict in the Workplace (CR110B) Donna Soules $540 Oct 5-6 Critical Skills for Communicating in Conflict (CR102) Gordon White $395 Oct 12-14 Negotiation Skills Level I (CR260) Ron Monk $540 Oct 17-19 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Oct 20-21 Building Consensus (CR516) Arthur Ridgeway $395 Oct 26 Preparing for Your Negotiation TBA $315 Assessment (Reality Check) (CR910) Oct 27-28 course listings by location Jul 10-11 Coaching Strategies: Developing People to Resolve Conflicts (CR111) Oct 31 – Nov 2 Mediation Skills Level I (CR250) Linda Dobson-Sayer $395 Ron Monk $540 $530 Nov 3 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA Nov 7-9 Dealing with Interpersonal Conflict (CR110A) Elizabeth Azmier-Stewart $540 Nov 15 Assessment: Negotiation (CR950) TBA Nov 21-25 Mediation Skills Level II (CR400) $430 Linda Dobson-Sayer $850 Nov 29 – Dec 1 Dealing with Defensiveness in Conflict (CR319) Donna Soules $540 Dec 2 TBA $530 Assessment: Mediation (CR975) Dec 5-7 Resolving Conflict in the Workplace (CR110B) Gordon White $540 Dec 8-9 Managing the Hostile Individual (CR108) Mario Govorchin $395 604.528.5608 90211_Calendar.indd 59 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:15 PM 60 course listing by location DATE COURSE INSTRUCTOR FEE 2006 Jan 25-27 Mediation Skills Level I (CR250) Donna Soules $540 Feb 6-7 Asserting Yourself in Conflict Situations (CR105) Nancy McPhee $395 Feb 8-10 Dealing with Anger (CR200) Elizabeth Azmier-Stewart $540 Feb 15-17 Negotiation Skills Level I (CR260) Nancy McPhee $540 TBA $315 Feb 20 Preparing for Your Negotiation Assessment (Reality Check) (CR910) Feb 21-22 Critical Skills for Communicating in Conflict (CR102) Ron Monk $395 Mar 1-3 Dealing with Interpersonal Conflict (CR110A) Brian Frank $540 Mar 9 Assessment: Negotiation (CR950) TBA $430 Mar 10 Preparing for Your Mediation Assessment (Reality Check) (CR920) TBA $370 Mediation Skills Level I (CR250) Elizabeth Azmier-Stewart $540 Mar 14-16 Mar 28-29 What Do I Do Now? An Introduction to Conflict Resolution Theory (CR124) Brian Frank $395 Apr 5-7 Resolving Conflict in the Workplace (CR110B) Ron Monk $540 Apr 10 Assessment: Mediation (CR975) TBA $530 Apr 26-27 Asserting Yourself in Conflict Situations (CR105) Brian Frank $395 May 3-4 Critical Skills for Communicating in Conflict (CR102) Donna Soules $395 May 8-12 Negotiation Skills Level II (CR360) Nancy McPhee $850 May 15-17 Dealing with Anger (CR200) Ron Monk $540 TBA $315 May 29 Preparing for Your Negotiation Assessment (Reality Check) (CR910) May 30-31 Criticism: How to Give and Receive It (CR206) Deborah White $395 Jun 6-8 Negotiation Skills Level I (CR260) Linda Dobson-Sayer $540 Jun 12-13 Defining Issues and Setting the Agenda (CR252) Ron Monk $550 Jun 19-21 Shifting from Positions to Interests (CR303) Arthur Ridgeway $550 Jun 22 Questions and Questioning (CR318) Gordon Sloan $190 Jun 23 Assessment: Negotiation (CR950) TBA $430 Jun 26-27 Balancing Empathy and Assertion (CR327) Joan Balmer $395 Jul 5-7 Dealing with Interpersonal Conflict (CR110A) Brian Frank $540 Jul 11-12 Asserting Yourself in Conflict Situations (CR105) Donna Soules $395 Aug 1-3 Resolving Conflict in the Workplace (CR110B) Ron Monk $540 Joan Balmer $550 College of New Caledonia – Lakes District, 545 Highway 16, Burns Lake Sep 30-Oct 2 Resolving Conflict in the Workplace (CR110B) 604.528.5608 90211_Calendar.indd 60 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:16 PM course listing by location DATE COURSE INSTRUCTOR FEE Linda Dobson-Sayer $550 61 College of New Caledonia – Mackenzie, 540 Mackenzie Boulevard Nov 4-6 Resolving Conflict in the Workplace (CR110B) College of New Caledonia – Nechako, RR #2 – 3231 Hospital Road, Vanderhoof Dec 2-4 Resolving Conflict in the Workplace (CR110B) Elizabeth Azmier-Stewart $550 College of New Caledonia – Prince George, 3330 – 22nd Avenue Nov 18-20 Negotiation Skills Level I (CR260) Deborah White $550 2006 Feb 17-18 Critical Skills for Communicating in Conflict (CR102) Mario Govorchin $450 May 26-27 Managing the Hostile Individual (CR108) Mario Govorchin $450 College of New Caledonia – Quesnel, 488 McLean Street Resolving Conflict in the Workplace (CR110B) Mario Govorchin $550 Jun 9-10 Criticism: How to Give and Receive It (CR206) Deborah White $450 Janice Bateman $550 Okanagan College – Kelowna, 1000 KLO Road Oct 13-15 Resolving Conflict in the Workplace (CR110B) Apr 21-22 Coaching Strategies: Developing People to Resolve Conflicts (CR111) Linda Dobson-Sayer $450 course courselistings listingsby bylocation name Oct 14-16 Okanagan College – Penticton, 583 Duncan Avenue West Nov 4-5 Asserting Yourself in Conflict Situations (CR105) Janice Bateman $450 Resolving Conflict in the Workplace (CR110B) Janice Bateman $550 Critical Skills for Communicating in Conflict (CR102) Janice Bateman $450 Negotiation Skills Level I (CR260) Janice Bateman $550 2006 Feb 16-18 Okanagan College – Salmon Arm, 2552 Trans-Canada Highway NE Nov 25-26 2006 Mar 2-4 604.528.5608 90211_Calendar.indd 61 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:17 PM 62 course listing by location DATE COURSE INSTRUCTOR FEE University of Calgary, Alberta Sep 28-30 Dealing with Interpersonal Conflict (CR110A) Kerry Brown $530 Oct 13-15 Negotiation Skills Level I (CR260) Richard Foggo $530 Oct 20-22 Dealing with Anger (CR200) Josie Stiles $530 Oct 25-26 Getting to the Heart of Conflict (CR309) Marlene Roza $395 Oct 31 – Nov 2 Mediation Skills Level I (CR250) Sharon Wilson $530 Nov 7-9 Resolving Conflict in the Workplace (CR110B) Bob Slocombe $530 Nov 15 The Art of Reframing (CR366) Donna Phillips $190 Nov 17-19 Sharpening Your Edge in Negotiation (CR127) Cheryl Scott $530 Nov 21-22 Defining Issues and Setting the Agenda (CR252) Donna Phillips $395 Nov 24-25 Conflict Resolution in the Energy Industry (CR140) Barbara McNeil $395 Kerry Brown $395 Understanding Group Dynamics (CR504) Barbara McNeil $395 Asserting Yourself in Conflict Situations (CR105) Bob Slocombe $395 Nov 30 – Dec 1 Critical Skills for Communicating in Conflict (CR102) Nov 30 – Dec 1 Resolving Conflict in Groups Level I: Dec 5-6 Dec 7-9 Dealing with Interpersonal Conflict (CR110A) Patricia Tolppanen $530 Dec 12-14 Dealing with Anger (CR200) Richard Foggo $530 Dec 13-15 Negotiation Skills Level I (CR260) Sharon Wilson $530 2006 Feb 1-3 Resolving Conflict in the Workplace (CR110B) Kerry Brown $530 Feb 9-11 Mediation Skills Level I (CR250) Barbara McNeil $530 Feb 13-15 Negotiation Skills Level I (CR260) Richard Foggo $530 Feb 23-25 Dealing with Interpersonal Conflict (CR110A) Bob Slocombe $530 Mar 1-2 Defining Issues and Setting the Agenda (CR252) Donna Phillips $395 Mar 8-9 Conflict on the Front Lines: Mar 15 Managers as Conflict Resolvers (CR128) Josie Stiles $395 The Art of Reframing (CR366) Donna Phillips $190 Mar 22-23 Asserting Yourself in Conflict Situations (CR105) Bob Slocombe $395 Mar 28-30 Mediation Skills Level I (CR250) Sharon Wilson $530 Marlene Roza $425 Mar 31 & Apr 7 Reflection in Conflict (CR414) [(CR414) is offered as a 2 day course with one week between each class)] Apr 4-6 Introduction to Family Justice in Alberta (CORR609) TBA $530 Apr 17-19 Dealing with Interpersonal Conflict (CR110A) Kerry Brown $530 Apr 25-29 Negotiation Skills Level II (CR360) Cheryl Scott $850 May 1-3 Negotiation Skills Level I (CR260) Richard Foggo $530 May 9-13 Mediation Skills Level II (CR400) Donna Phillips/Marlene Roza May 15-17 Dealing with Anger (CR200) Josie Stiles $530 May 18 Use It or Lose It Clinic (CR930) Janice Kelner $185 604.528.5608 90211_Calendar.indd 62 1.888.799.0801 $850 www.jibc.ca/ccr 5/17/05 10:52:17 PM course listing by location DATE COURSE INSTRUCTOR 63 FEE University of Calgary, Alberta May 24-25 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) Barbara McNeil $395 Jun 15 Assessment: Negotiation (CR950) TBA $430 Jun 16 Assessment: Mediation (CR975) TBA $530 University College of the Fraser Valley – Abbotsford, 31494 Marshall Road Nov 28-30 Resolving Conflict in the Workplace (CR110B) Sue Yerxa $525 2006 Apr 27-28 Jun 14-16 Coaching Strategies: Developing People to Resolve Conflicts (CR111) Linda Dobson-Sayer $350 Negotiation Skills Level I (CR260) Sue Yerxa $525 Roshan Danesh $525 Roshan Danesh $525 Online Learning 2006 Mar 28 – May 8 Theoretical Foundations of Dispute Resolution (CR125) 604.528.5608 90211_Calendar.indd 63 1.888.799.0801 course listings by location Oct 4 – Nov 14 Theoretical Foundations of Dispute Resolution (CR125) www.jibc.ca/ccr 5/17/05 10:52:18 PM 64 course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE Donna Phillips Donna Phillips University of Calgary University of Calgary $190 $190 Deborah White Janice Bateman Nancy McPhee Bob Slocombe Mario Govorchin Nancy McPhee Brian Frank Bob Slocombe Deborah White Brian Frank Linda Dobson-Sayer Janice Bateman Donna Soules Mario Govorchin New Westminster OC – Penticton New Westminster University of Calgary New Westminster Victoria New Westminster University of Calgary New Westminster Victoria New Westminster YWCA Victoria New Westminster $350 $450 $350 $395 $350 $395 $525 $395 $350 $395 $350 $350 $395 $350 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster New Westminster Victoria New Westminster New Westminster Victoria New Westminster New Westminster New Westminster University of Calgary New Westminster New Westminster $515 $515 $530 $515 $515 $530 $515 $515 $515 $530 $515 $515 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster New Westminster Victoria New Westminster New Westminster New Westminster Victoria New Westminster New Westminster New Westminster University of Calgary Victoria New Westminster $415 $415 $430 $415 $415 $415 $430 $415 $415 $415 $430 $430 $415 The Art of Reframing (CR366) pg. 21 Nov 15 Mar 15 Asserting Yourself in Conflict Situations (CR105) pg. 22 Oct 17-18 Nov 4-5 Dec 1-2 Dec 5-6 Jan 16-17 Feb 6-7 Feb 9-10 Mar 22-23 Mar 27-28 Apr 26-27 May 8-9 Jul 10-11 Jul 11-12 Aug 28-29 Assessment: Mediation (CR975) pg. 22 Nov 14 Nov 15 Dec 2 Dec 12 Mar 20 Apr 10 Apr 21 Jun 12 Jun 13 Jun 16 Jul 21 Aug 25 Assessment: Negotiation (CR950) pg. 23 Oct 24 Oct 25 Nov 15 Dec 5 Dec 6 Feb 17 Mar 9 Apr 28 May 29 May 30 Jun 15 Jun 23 Jul 24 604.528.5608 90211_Calendar.indd 64 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:19 PM course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE TBA TBA TBA New Westminster New Westminster New Westminster $415 $415 $415 May 1-2 Jun 26-27 Joan Balmer Joan Balmer New Westminster Victoria $350 $395 Oct 20-21 Apr 27-28 Arthur Ridgeway Arthur Ridgeway Victoria New Westminster $395 $370 Feb 9-10 Terry Harris New Westminster $350 Victoria New Westminster New Westminster OC – Kelowna UCFV – Abbotsford $395 $350 $350 $450 $350 University of Calgary $395 University of Calgary $395 New Westminster Victoria New Westminster New Westminster OC – Salmon Arm University of Calgary New Westminster YWCA CNC – Prince George Victoria New Westminster New Westminster Victoria $350 $395 $350 $350 $450 $395 $350 $350 $450 $395 $350 $350 $395 65 Assessment: Negotiation (CR950) pg. 23 Jul 25 Aug 14 Aug 15 Balancing Empathy and Assertion (CR327) pg. 23 Building Consensus (CR516) pg. 23 Civil Procedure (CR846) pg. 24 Coaching Strategies: Developing People to Resolve Conflicts (CR111) Oct 27-28 Dec 1-2 Mar 20-21 Apr 21-22 Apr 27-28 Linda Dobson-Sayer Linda Dobson-Sayer Linda Dobson-Sayer Linda Dobson-Sayer Linda Dobson-Sayer Conflict on the Front Lines: Managers as Conflict Resolvers (CR128) pg. 25 Mar 8-9 Josie Stiles course listings by name pg. 24 Conflict Resolution in the Energy Industry (CR140) pg. 25 Nov 24-25 Barbara McNeil Critical Skills for Communicating in Conflict (CR102) pg. 26 Sep 19-20 Oct 5-6 Oct 31 – Nov 1 Nov 24-25 Nov 25-26 Nov 30 – Dec 1 Dec 12-13 Feb 16-17 Feb 17-18 Feb 21-22 Mar 23-24 Apr 10-11 May 3-4 604.528.5608 90211_Calendar.indd 65 Ed Jackson Gordon White Derm McNulty Elizabeth Azmier-Stewart Janice Bateman Kerry Brown Kelly Henderson Kelly Henderson Dale Zaiser Ron Monk Gary Harper Ed Jackson Donna Soules 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:20 PM 66 course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE New Westminster New Westminster New Westminster $350 $350 $350 YWCA Victoria CNC -Quesnel New Westminster $350 $395 $450 $350 Critical Skills for Communicating in Conflict (CR102) (continued) pg. 26 May 15-16 Jun 12-13 Jul 27-28 Gordon White Derm McNulty Gary Harper Criticism: How to Give and Receive It (CR206) pg. 26 Oct 27-28 May 30-31 Jun 9-10 Jul 6-7 Deborah White Deborah White Deborah White Deborah White Culture in Conflict: Enriching the Process (CR253) pg. 26 Nov 3-4 Sally Campbell New Westminster $350 Oct 19-21 Oct 20-22 Nov 21-23 Dec 12-14 Dec 14-16 Jan 18-20 Feb 6-8 Feb 8-10 Mar 13-15 Apr 5-7 May 15-17 May 15-17 May 17-19 Jun 19-21 Jul 19-21 Aug 30 – Sep 1 Mario Govorchin Josie Stiles Sue Yerxa Richard Foggo Joan Balmer Mario Govorchin Joan Balmer Elizabeth Azmier-Stewart Nancy McPhee Janice Bateman Ron Monk Josie Stiles Mario Govorchin Nancy McPhee Stacey Holloway Joan Balmer New Westminster University of Calgary YWCA University of Calgary New Westminster New Westminster New Westminster Victoria New Westminster New Westminster Victoria University of Calgary New Westminster YWCA New Westminster New Westminster $525 $530 $525 $530 $525 $525 $525 $540 $525 $525 $540 $530 $525 $525 $525 $525 Donna Soules Donna Soules Donna Soules Victoria New Westminster New Westminster $540 $525 $525 Joan Balmer Kerry Brown Dale Zaiser Elizabeth Azmier-Stewart Ed Jackson Sue Yerxa Patricia Tolppanen Linda Dobson-Sayer New Westminster University of Calgary YWCA Victoria New Westminster New Westminster University of Calgary New Westminster $525 $530 $525 $540 $525 $525 $530 $525 Dealing with Anger (CR200) pg. 27 Dealing with Defensiveness in Conflict (CR319) pg. 27 Nov 29 – Dec 1 Mar 8-10 Aug 16-18 Dealing with Interpersonal Conflict (CR110A) pg. 28 Sep 26-28 Sep 28-30 Oct 24-26 Nov 7-9 Nov 16-18 Dec 7-9 Dec 7-9 Jan 23-25 604.528.5608 90211_Calendar.indd 66 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:20 PM course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE New Westminster University of Calgary Victoria New Westminster University of Calgary New Westminster YWCA New Westminster Victoria New Westminster New Westminster New Westminster $525 $530 $540 $525 $530 $525 $525 $525 $540 $525 $525 $525 67 Dealing with Interpersonal Conflict (CR110A) (continued) pg. 28 Feb 20-22 Feb 23-25 Mar 1-3 Mar 7-9 Apr 17-19 Apr 26-28 May 23-25 Jun 14-16 Jul 5-7 Jul 12-14 Aug 1-3 Aug 29-31 Mario Govorchin Bob Slocombe Brian Frank Jim Toogood Kerry Brown Nancy McPhee Deborah White Linda Dobson-Sayer Brian Frank Deborah White Joan Balmer Janice Bateman Defining Issues and Setting the Agenda (CR252) pg. 28 Donna Phillips Ron Monk Donna Phillips Ron Monk Ron Monk University of Calgary New Westminster University of Calgary New Westminster Victoria $395 $350 $395 $350 $395 Oct 4-6 Feb 27 – Mar 1 Jul 12-14 Joan Balmer Joan Balmer Joan Balmer New Westminster New Westminster New Westminster $525 $525 $525 Lee Turnbull Lee Turnbull New Westminster New Westminster $175 $175 Marlene Roza University of Calgary $395 TBA University of Calgary $530 Joan Balmer New Westminster $350 Mario Govorchin Mario Govorchin Mario Govorchin New Westminster Victoria New Westminster $350 $395 $350 Dynamics of Power (CR320) pg. 28 Ethical Dilemmas for Mediators in British Columbia (CR326) pg. 30 Oct 21 Mar 24 course listings by name Nov 21-22 Dec 15-16 Mar 1-2 Mar 27-28 Jun 12-13 Getting to the Heart of Conflict (CR309) pg. 30 Oct 25-26 Introduction to Family Justice in Alberta (CORR609) pg. 31 Apr 4-6 Managing the Conflict Within (CR423) pg. 32 May 25-26 Managing the Hostile Individual (CR108) pg. 32 Nov 28-29 Dec 8-9 Mar 16-17 604.528.5608 90211_Calendar.indd 67 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:21 PM 68 course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE CNC – Prince George YWCA $450 $350 Michael Fogel New Westminster $370 Elizabeth Azmier-Stewart Ron Monk Sharon Wilson Gary Harper Stacey Holloway Donna Soules Sue Yerxa Barbara McNeil Ed Jackson Elizabeth Azmier-Stewart TBA Sharon Wilson Dale Zaiser Linda Dobson- Sayer Gary Harper Donna Soules Deborah White New Westminster Victoria University of Calgary New Westminster New Westminster Victoria New Westminster University of Calgary New Westminster Victoria New Westminster University of Calgary New Westminster New Westminster New Westminster YWCA New Westminster $525 $540 $530 $525 $525 $540 $525 $530 $525 $540 $525 $530 $525 $525 $525 $525 $525 Ron Monk Linda Dobson-Sayer Elizabeth Azmier-Stewart Deborah White Donna Phillips/Marlene Roza Donna Soules Linda Dobson-Sayer New Westminster Victoria New Westminster New Westminster University of Calgary New Westminster New Westminster $850 $850 $850 $850 $850 $850 $850 New Westminster $370 New Westminster New Westminster $370 $370 Managing the Hostile Individual (CR108) (continued) pg. 32 May 26-27 Aug 14-15 Mario Govorchin Mario Govorchin Mediating Consciously: Being Real and Becoming Aware (CR858) pg. 33 May 3-4 Mediation Skills Level I (CR250) pg. 33 Sep 28-30 Oct 31-Nov 2 Oct 31 – Nov 2 Nov 23-25 Dec 12-14 Jan 25-27 Jan 30 – Feb 1 Feb 9-11 Feb 22-24 Mar 14-16 Mar 20-22 Mar 28-30 Apr 19-21 May 29-31 Jun 21-23 Jul 17-19 Aug 16-18 Mediation Skills Level II (CR400) pg. 33 Oct 24-28 Nov 21-25 Jan 23-27 Mar 6-10 May 9-13 Jun 5-9 Aug 21-25 Mediation Skills Level III (CR829) pg. 34 Mar 22-23 Michael Fogel Negotiating with Difficult People: Making It Hard to Say No (CR362) pg. 34 Sep 29-30 Feb 23-24 604.528.5608 90211_Calendar.indd 68 Arthur Ridgeway Arthur Ridgeway 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:22 PM course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE Jim Toogood Ron Monk Richard Foggo Kelly Henderson Mario Govorchin Deborah White Deborah White Sharon Wilson Dale Zaiser Richard Foggo Nancy McPhee Dale Zaiser Janice Bateman Nancy McPhee Sue Yerxa Richard Foggo Elizabeth Azmier-Stewart Linda Dobson-Sayer Dale Zaiser Sue Yerxa Jim Toogood Ed Jackson New Westminster Victoria University of Calgary New Westminster New Westminster CNC – Prince George New Westminster University of Calgary New Westminster University of Calgary Victoria New Westminster OC – Salmon Arm New Westminster YWCA University of Calgary New Westminster Victoria New Westminster UCFV – Abbotsford New Westminster New Westminster $525 $540 $530 $525 $525 $550 $525 $530 $525 $530 $540 $525 $550 $525 $525 $530 $525 $540 $525 $525 $525 $525 Dale Zaiser Deborah White Ron Monk Cheryl Scott Nancy McPhee Mario Govorchin Dale Zaiser New Westminster New Westminster New Westminster University of Calgary Victoria New Westminster New Westminster $850 $850 $850 $850 $850 $850 $850 Sandy Dunlop New Westminster $525 New Westminster Victoria New Westminster $350 $370 $350 69 Negotiation Skills Level I (CR260) pg. 35 Negotiation Skills Level II (CR360) pg. 35 Nov 14-18 Feb 13-17 Apr 24-28 Apr 25-29 May 8-12 Jun 19-23 Aug 28 – Sep 1 course listings by name Sep 21-23 Oct 12-14 Oct 13-15 Oct 17-19 Nov 14-16 Nov 18-20 Dec 5-7 Dec 13-15 Jan 25-27 Feb 13-15 Feb 15-17 Feb 27 – Mar 1 Mar 2-4 Mar 29-31 Apr 24-26 May 1-3 May 16-18 Jun 6-8 Jun 12-14 Jun 14-16 Jul 26-28 Aug 23-25 Parent-Teen Mediation (CR307) pg. 36 Feb 1-3 Preparing for Your Mediation Assessment (Reality Check) (CR920) pg. 36 Oct 17 Nov 3 Nov 21 604.528.5608 90211_Calendar.indd 69 TBA TBA TBA 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:22 PM 70 course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE Preparing for Your Mediation Assessment (Reality Check) (CR920) (continued) pg. 36 Feb 20 Mar 10 Mar 27 May 15 Jun 19 Jul 17 TBA TBA TBA TBA TBA TBA New Westminster Victoria New Westminster New Westminster New Westminster New Westminster $350 $370 $350 $350 $350 $350 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster Victoria New Westminster New Westminster Victoria New Westminster New Westminster New Westminster New Westminster Victoria New Westminster New Westminster New Westminster $300 $315 $300 $300 $315 $300 $300 $300 $300 $315 $300 $300 $300 Gordon Sloan Gordon Sloan Gordon Sloan New Westminster New Westminster Victoria $175 $175 $190 Preparing for Your Negotiation Assessment (Reality Check) (CR910) pg. 36 Oct 3 Oct 26 Nov 7 Jan 30 Feb 20 Feb 27 Mar 30 May 1 May 2 May 29 Jun 15 Jul 10 Jul 11 Questions and Questioning (CR318) pg. 37 Nov 2 Mar 31 Jun 22 Reflection in Conflict (CR414) pg. 37 Mar 31 & Apr 7 Marlene Roza University of Calgary [(CR414) is offered as a 2 day course with one week between each class)] $425 Resolving Conflict in Groups Level I: Understanding Group Dynamics (CR504) pg. 37 Nov 7-8 Nov 30 – Dec 1 May 15-16 Deborah White Barbara McNeil Joan Balmer New Westminster University of Calgary New Westminster $350 $395 $350 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process (CR508) pg. 38 Nov 9-10 May 17-18 May 24-25 604.528.5608 90211_Calendar.indd 70 Deborah White Nancy McPhee Barbara McNeil 1.888.799.0801 New Westminster New Westminster University of Calgary $350 $350 $395 www.jibc.ca/ccr 5/17/05 10:52:23 PM course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE Sally Campbell New Westminster $525 Gary Harper Donna Soules Mario Govorchin Brian Frank Janice Bateman Joan Balmer Sue Yerxa Linda Dobson-Sayer Bob Slocombe Nancy McPhee Jim Toogood Sue Yerxa Elizabeth Azmier-Stewart Gordon White Derm McNulty Gary Harper Deborah White Kerry Brown Dale Zaiser Janice Bateman Derm McNulty Joan Balmer Ron Monk Kelly Henderson Dale Zaiser Jim Toogood Ed Jackson Kelly Henderson Ron Monk Stacey Holloway Jim Toogood New Westminster Victoria CNC – Lakes District New Westminster OC – Kelowna CNC – Quesnel New Westminster CNC – Mackenzie University of Calgary New Westminster New Westminster UCFV – Abbotsford CNC – Nechako Victoria New Westminster New Westminster YWCA University of Calgary New Westminster OC – Penticton New Westminster New Westminster Victoria New Westminster New Westminster New Westminster New Westminster New Westminster Victoria New Westminster New Westminster $525 $540 $550 $525 $550 $550 $525 $550 $530 $525 $525 $525 $550 $540 $525 $525 $525 $530 $525 $550 $525 $525 $540 $525 $525 $525 $525 $525 $540 $525 $525 New Westminster $175 New Westminster New Westminster $370 $370 71 Resolving Conflict in Groups Level III: Designing and Facilitating Multi-Stakeholder Processes (CR520) pg. 38 Jun 7-9 Resolving Conflict in the Workplace (CR110B) pg. 38 course listings by name Sep 14-16 Sep 28-30 Sep 30 – Oct 2 Oct 11-13 Oct 13-15 Oct 14-16 Oct 31 – Nov 2 Nov 4-6 Nov 7-9 Nov 8-10 Nov 28-30 Nov 28-30 Dec 2-4 Dec 5-7 Dec 14-16 Jan 11-13 Jan 31 – Feb 2 Feb 1-3 Feb 13-15 Feb 16-18 Mar 1-3 Mar 13-15 Apr 5-7 Apr 10-12 May 10-12 Jun 5-7 Jun 26-28 Jul 24-26 Aug 1-3 Aug 9-11 Aug 21-23 Screening for Control and Abuse in Mediation (CR515) pg. 39 Mar 29 Ron Monk Separate Meetings: Pre-Mediation and Caucusing (CR415) pg. 40 Oct 19-20 May 31 – Jun 1 604.528.5608 90211_Calendar.indd 71 Michael Fogel Michael Fogel 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:23 PM 72 course listing by name COURSE PAGE DATE INSTRUCTOR LOCATION FEE Cheryl Scott University of Calgary $530 Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway New Westminster Victoria New Westminster New Westminster New Westminster Victoria New Westminster $550 $550 $550 $550 $550 $550 $550 Roshan Danesh Roshan Danesh Online Learning Online Learning $525 $525 Arthur Ridgeway Arthur Ridgeway New Westminster New Westminster $370 $370 Janice Kelner University of Calgary $185 Sharpening Your Edge in Negotiation (CR127) pg. 40 Nov 17-19 Shifting from Positions to Interests (CR303) pg. 40 Sep 26-28 Oct 17-19 Nov 14-16 Feb 20-22 Apr 24-26 Jun 19-21 Jun 26-28 Theoretical Foundations of Dispute Resolution (CR125) pg. 41 Oct 4 – Nov 14 Mar 28 – May 8 Unfinished Business (CR316) pg. 41 Nov 17-18 Jun 29-30 Use It or Lose It Clinic (CR930) pg. 42 May 18 What Do I Do Now? An Introduction to Conflict Resolution Theory (CR124) pg. 42 Nov 21-22 Mar 28-29 May 29-30 604.528.5608 90211_Calendar.indd 72 Brian Frank Brian Frank Brian Frank 1.888.799.0801 New Westminster Victoria New Westminster $350 $395 $350 www.jibc.ca/ccr 5/17/05 10:52:24 PM conflict resolution training in your organization 73 conflict resolution training in your organization Customized training tailors our courses to your organization’s needs while recognizing your organizational goals and operational realities. Most requested courses include: Resolving Conflict in the Workplace Effective Teamwork: From Conflict to Collaboration • Handling Conflict on the Telephone • Respectful Communication in a Changing Workplace • • Contact: Kent Highnam Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca learner services See page 06 for more information on our Customized Training Solutions Make the investment, enjoy the rewards! 604.528.5608 90211_Calendar.indd 73 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:25 PM 74 learner services PRIOR LEARNING AND EQUIVALENCY CREDITS The Centre for Conflict Resolution accepts comparable learning gained outside the JIBC up to a maximum of 50% of certificate requirements. For a copy of our detailed Equivalency Credit and Prior Learning Assessment Recognition brochure, contact: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail lsinclair@jibc.bc.ca. TRANSFER AND EDUCATION CREDITS On April 5, 2005, an agreement was reached between JIBC Centre for Conflict Resolution and UBC Centre for Intercultural Communication (CIC), Continuing Studies, regarding a reciprocal credit equivalency agreement. NEW UBC Centre for Intercultural Communication, Continuing Studies will accept a total of 35 course hours combined from the following Centre courses as equivalent to one 39-hour elective course for their Certificate in Intercultural Studies: CR102: Critical Skills for Communicating in Conflict (2 days) CR110A: Dealing with Interpersonal Conflict (3 days) or CR110B: Resolving Conflict in the Workplace (3 days) • CR253: Culture in Conflict: Enriching the Process (2 days) • CR260: Negotiation Skills Level I (3 days) • CR837: Conflict and Inclusion in the Workplace: Awareness, Strategies and Skills (3 days) • • The Centre for Conflict Resolution will accept any one of the following CIC courses as equivalent to 35 hours of elective credit towards the Centre’s Certificate in Conflict Resolution/Negotiation or Certificate in Conflict Resolution/Mediation Third-Party Intervention: CIS 501: Foundations of Intercultural Studies CIS 502: Skills in Intercultural Communication • CIS 604: Building Multicultural Teams • CIS 601: Bridging Cultural Differences • CIS 603: Negotiating Across Cultures • • See http://cstudies.ubc.ca/intercultural_studies.htm for further information about the UBC Continuing Studies Certificate in Intercultural Studies. 604.528.5608 90211_Calendar.indd 74 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:28 PM learner services The JIBC’s Centre for Conflict Resolution is pleased to announce learner services Attention: Human Resource Professionals Certified Human Resources Professional (CHRP) Designation Re-certification 75 that the BC Human Resources Management Association (BCHRMA) has approved that the successful completion of our courses in Conflict Resolution qualify as professional development activities when you apply for your CHRP re-certification. For more information about the CHRP designation visit: http://www.bchrma.org/_media/chrp/Why_Become_a_CHRP.PDF 604.528.5608 90211_Calendar.indd 75 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:29 PM 76 facutly FACULTY Our instructional team consists of dispute resolution specialists who bring experience from a broad range of industries and professions, including business, education, law, counselling, community programs, community development and human relations. They are all actively involved in the dispute resolution field. BRITISH COLUMBIA Elizabeth AZMIER-STEWART, Cert. ConRes., B.A., is a mediator and educator with extensive experience in assisting people to reconnect and collaborate in significant relationships that have been injured or stymied by conflict. Elizabeth works with individuals and groups in organizations, schools, universities, health care, cooperatives, families and child welfare. Joan BALMER, Cert. ConRes., B.A., Certificate in Adult Education, M.A., is a management consultant with over 20 years of experience working with all levels of government, Crown corporations and the private sector. She specializes in working to resolve personal, interpersonal or small-group conflict and has maintained a private mediation practice since 1984. 604.528.5608 90211_Calendar.indd 76 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:33 PM faculty 77 Janice BATEMAN, Cert. ConRes., is a trainer in negotiation, conflict resolution, anger management and communication. Her background is in social services, high-risk youth, organizational facilitation and business. Janice maintains a private mediation practice and works in Alberta and British Columbia. Sally CAMPBELL, Cert. ConRes., B.A., J.D., is a mediator and facilitator specializing in multi-party disputes and high conflict within multicultural settings. Sally has a background in law, which had led her to local involvement in restorative justice and her interest in the circle approach to problem solving and peacemaking. Dr. Roshan DANESH is a lawyer, conflict resolution innovator, and scholar. Currently Roshan serves as a Director of Education for Peace America, and is also representing and assisting Aboriginal communities in British Columbia in resolving various disputes with governments. Roshan completed his doctoral studies at Harvard Law School. He has many recent conflict resolution publications. He is the former Chair of the Department of Conflict Resolution at Landegg International University, Switzerland. Sandy DUNLOP, Cert. ConRes., is a mediator in private practice, specializing in the resolution of parent-teen conflict and conflicts within families, between teens and in the workplace. She has a varied background, including journalism, group facilitation and law. Sandy currently provides individual and group instruction and coaching in anger and conflict management. Linda DOBSON-SAYER, Cert. ConRes., M.A. (Leadership and Management), is an organizational consultant and Certified Master Coach, with specific expertise in conflict resolution and team and leadership development. Linda’s professional experience includes senior management positions and consulting with private and public sector organizations. In addition, she works closely with Ken Blanchard Companies (One Minute Manager) as an Executive Coach. She is passionate about helping others resolve difficulties and optimize their potential. faculty Michael FOGEL, J.D., LL.B., M.Ed. (Adult Education and Counselling “Highly skilled Psychology), Cert. ConRes., has been a mediator (Chartered and perceptive Mediator), facilitator and negotiation/conflict resolution educator in instructors!” private practice since 1986. Michael teaches and mediates in a wide range of settings and locations, including New Zealand, the Middle East CAROLLYNE EVANS and East Africa. Before moving to BC in 1985, he practiced law for 16 Deputy Clerk years and served as a municipal and superior court judge in California. District of 100 Mile House Brian FRANK, Cert. ConRes., B.A., Cert. Med., is a mediator and educator with a special interest in applied conflict theory. Utilizing several different theoretical paradigms, he has worked extensively with families and organizations to both manage and transform destructive conflict into growth-creating and expansive experiences. He has been professionally active in the alternate dispute resolution field since 1991. 604.528.5608 90211_Calendar.indd 77 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:37 PM 78 facutly Mario GOVORCHIN, Cert. ConRes., B.A. (Psych.), is a trainer in conflict resolution, mediation and negotiation, specializing in anger management and working with troubled youth. His background includes psychology, organizational consulting and working with government, business and community organizations. Mario is a certified instructor with the Crisis Prevention Institute. Gary HARPER, Cert. ConRes., LL.B., is a consultant, writer and speaker who specializes in conflict resolution training in organizations. He designs and delivers workshops for industry, business and all levels of government. He mediates workplace and harassment issues and trains mediators for post-secondary institutions. Gary recently authored The Joy of Conflict Resolution (June 2004), which explores how we can “transform our victims, villains and heroes” to resolve conflict collaboratively. Terry HARRIS, Cert. ConRes., B.A., LL.B., is a mediator in the personal injury and child protection fields. He has a varied background as a lawyer, counsellor and administrator and a unique mix of work experience as the director of a crisis line, a marriage counsellor, a street youth worker, a police constable, a juvenile detention unit supervisor and a litigation lawyer. Kelly HENDERSON, Cert. ConRes., R.N., B.Sc. N., M.Ed. (CNPS), specializes in work in health care environments. Her private practice includes mediation and specified course development for organizations in communications skills, managing and resolving conflicts effectively and developing leadership in health care. She also provides support to Simon Fraser University’s master’s-level programs. Kent HIGHNAM, B.A., M.A., Cert. ConRes., has a background in international and public relations with the United Nations and the International Red Cross. He has worked in public and private organizations as an instructor in interest-based processes and as a visiting lecturer at Simon Fraser University. Kent also has extensive experience in human resources and labour relations issues and is currently Coordinator of Customized Training Solutions at the Centre for Conflict Resolution. Stacey HOLLOWAY, Cert. ConRes., B.Sc.N., is an acknowledged and skilled interventionist in the fields of human relations and organizational development. She focuses on organizational development, particularly change education, change strategy consulting and change leadership development. Stacey’s work also includes assessment and analysis, facilitation, mediation, training and keynote speaking. She is the author of a high school resource entitled Interpersonal Conflict Resolution Skills for Youth. Ed JACKSON, Cert. ConRes., CGA, is an organizational consultant specializing in conflict resolution programs, training and mediation. As an advisor to federal and provincial ministries and both private and public sector organizations, he has designed and coordinated the implementation of Respectful Workplace Programs and has facilitated workplace disputes involving bullying. 604.528.5608 90211_Calendar.indd 78 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:38 PM faculty 79 Derm McNULTY, Cert. ConRes., has a private mediation practice and is a mediator with the BC Provincial Courts. He is the vice president of CoRe, a conflict resolution program associated with the Faculty of Law at UBC. He is also an instructor with BCIT’s Construction Management Degree Program and teaches conflict resolution and communication skills to corporations and ministries. Nancy McPHEE, Cert. ConRes., is a facilitator, instructor and mediator with over 25 years of experience. Nancy works with the private and public sector as well as nonprofit organizations. Her vibrant style, sense of humour and commonsense approach make learning fun and relevant. Nancy is currently enrolled in the Master of Arts in Leadership and Training program at Royal Roads University. Ron MONK, Cert. ConRes., D.Tech., is a mediator, facilitator and trainer in conflict resolution, mediation, negotiation and communication skills. His background is in broadcast communications, not-for-profit management and government. Ron has maintained a mediation practice since 1987, and his work encompasses organizations, government agencies, family, child protection and intercultural and multi-party/group facilitation. Arthur RIDGEWAY, Ph.D., Cert. ConRes., R.Psych., is a consultant and facilitator in the fields of dispute resolution and leadership development. He has represented Canada at the APEC Alternate Dispute Resolution Executive Education Project and has worked as a facilitator for the Asian Institute of Management. Arthur is a senior associate with the Niagara Institute and an associate facilitator with the Conference Board of Canada. Gordon SLOAN has been active in teaching and training mediators and negotiators for over 15 years. His work is national in scope, involving all aspects of groups and professions, in government, industry and academic settings. His interests are in dispute resolution philosophy, attitudes, skills and technique. faculty Donna SOULES, Cert. ConRes., M.A., is a teacher in the Criminology Department of Malaspina University-College in Nanaimo. She has a private mediation practice on Vancouver Island focusing on organization, family and Aboriginal issues. Donna is a member of the BC Mediator Roster Society. Jim TOOGOOD, Cert. ConRes., is a trainer in conflict resolution, negotiation and mediation. His background includes extensive experience in business and labour. Jim is a mediator, facilitator and consultant in organizational workplace settings and in commercial, personal injury and labour disputes. Dale TRIMBLE, M.A., R.C.C., is a trainer, consultant and therapist. Dale accepts referrals for workplace risk assessment and employees experiencing difficulty. He customizes conflict resolution training, including video-based packages, for both public and private sectors. He has taught at the JIBC for over 20 years and teaches counselling psychology at City University. 604.528.5608 90211_Calendar.indd 79 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:38 PM 80 facutly Lee TURNBULL, Cert. ConRes., LL.B., M.ED. (Couns. Psych.), FMC, C.MED., is a trainer and consultant in systems design. She has a background in mediation and facilitation within commercial, intergovernmental, public process, school district, workplace and family disputes. Lee is the program manager for the Court Mediation Program (CMP). Deborah WHITE, Cert. ConRes., B.S.W., M.A. (Applied Behavioral Science), is an organization/management consultant, mediator, facilitator and trainer. She has over 20 years of experience in both the public and private sectors working with people at all levels within the organization. Deborah’s practice focuses on process consulting, coaching, workplace mediation, organizational facilitation, skills training and reconstruction of working relationships. Gordon C. WHITE, MBA, is a facilitator who uses mediation, coaching or training to build client self-sufficiencies in dispute resolution, team productivity and interactional awareness. The contexts of his diverse practice include the federal government, harassment allegations, labour/management teams, peacemaking circles, BC Small Claims Court, Aboriginal programs, and family and community restorative justice. Sue YERXA, Cert. ConRes., B.Sc., Dip. Leadership, is a trainer, mediator and facilitator. She holds certificates in critical incident stress management and a bachelor’s degree in psychology. Sue’s background is in the social services field. She currently provides training and intervention for government agencies and private companies. Dale P. ZAISER, Cert. ConRes., BGS, M.A./ABS (Organization Development), is an acknowledged and skilled interventionist in the fields of human relations and organizational development. He has extensive experience in both the private and public sector. He focuses on organizational development, particularly in the areas of change management, strategic planning, leadership development and skill-based competency training in the area of conflict management. 604.528.5608 90211_Calendar.indd 80 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:39 PM faculty 81 ALBERTA Kerry BROWN, B. Comm., is a mediator, facilitator and trainer. Kerry works with organizations that are looking to successfully manage conflict both internally and externally. This includes public consultation, facilitation of stakeholder groups and designing conflict management processes. Kerry also provides private conflict management training to organizations. Richard FOGGO, M.Ed., Certificate in Conflict Management, Certificate in Adult Education, is a counsellor, trainer, mediator and educator with an extensive background in conflict resolution, human relations and communication skills. His experience includes working with various colleges, school systems, business organizations, families, community programs and social services, as well as a private practice in counselling and mediation. Janice KELNER, B.A., LL.B., Certificate in Conflict Management, is an experienced mediator and skills coach, with a background in law, business and the energy industry. As an alternate dispute resolution (ADR) service provider, she helps clients and mediators design and implement effective ADR processes. Janice has led various skill development programs for both ADR students and practicing mediators. Barbara McNEIL, B.Sc., M.A., is a Chartered Mediator, Facilitator and Trainer. She mediates extensively and consults on conflict management issues in the energy industry and municipal and land issues, as well as for the Calgary Police Service. Barbara has designed and delivered conflict management training for many clients and has also served on the Municipal Government Board of Calgary for three years, adjudicating decisions on assessment and subdivision appeals. faculty Donna PHILLIPS, M.S.W., Chartered Mediator, has worked extensively with people in conflict, initially as a family therapist in medical and military settings. Previous clients include the Alberta Arbitration and Mediation Society, various provincial government departments, health authorities, postsecondary educational institutions, nonprofit organizations, and small businesses. She sits on the Advisory Committee of the Alberta Provincial Civil Court Mediation Programme. Marlene ROZA, LL.B., Chartered Mediator, has mediated in a variety of areas, largely commercial and workplace, since 1993, and has taught various conflict resolution courses at Mount Royal College in Alberta, at the Alberta Arbitration and Mediation Society, and in the public and private sectors. She serves on the Quality and Resources Committee of the Provincial Court, Civil Division, Mediation Programme. A lawyer since 1981, Marlene practices in the oil and gas industry and does interest-based negotiation on behalf of her clients. 604.528.5608 90211_Calendar.indd 81 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:39 PM 82 faculty Cheryl J. SCOTT, B.A. (Hons.), LL.B, CMC, has been involved in the management of conflict both as a lawyer and an interest-based mediator and negotiator for over 20 years. For the past eight years Cheryl has practiced exclusively as a mediator/negotiator and collaborative law consultant, as well as a designer and trainer of interest-based mediation, negotiation and collaborative lawyering skills. Robert SLOCOMBE, Cert. Conflict Management., B.A., M.Div., is mediator, facilitator, coach, trainer, and consultant in conflict resolution and communication skills. Bob specializes in mediations within families, including parents, adolescents and seniors with adult children. He also mediates for workplace situations. He has coached and taught with the Alberta Arbitration and Mediation Society since 1994. Josie STILES, Cert. ConRes., MA (Conflict Analysis and Management), is an organizational development consultant and Certified Coach, with expertise in conflict resolution and team and leadership development. She has extensive experience in assessment and analysis, facilitation, mediation, coaching and training, and specializes in resolving harassment/discrimination issues. Patricia TOLPPANEN, B.P.A., LL.B., CMC, is a conflict management consultant and mediator. She has studied interest-based conflict management since 1993 and has been facilitating courses in this field since 1999. She has a long history of working with the Community Mediation Calgary Society and the Provincial Court Civil Mediation Program in Calgary. She is currently the executive director of the Calgary Police Commission. Sharon WILSON, Cert. ConRes., is a Chartered Mediator (National Designation) and educator. She has been instructing and coaching interest-based conflict resolution skills in the corporate world as well as teaching and training mediators and negotiators since 1992. Her work in the field of dispute resolution includes mediating both bilateral and multi-party disputes, designing conflict management systems for partnering organizations and interest-based bargaining negotiations, for both the public and private sectors. 604.528.5608 90211_Calendar.indd 82 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:40 PM faculty 83 COACHES Many of our courses include a coached skills practice component. This unique learning method provides learners with focused skills practice time and individualized feedback provided by an experienced skills coach. Our skills coaches have experience both with our program and in the dispute resolution field. If you would like to learn more about our coaches, visit the instructional team section of our website. Our skills coaches are: BRITISH COLUMBIA Nancy Baker Juan Barker Keith Barker Janice Bateman Christiane Boisjoly Sherry Bowlby Marj Busse Sherri Calder Susan Cawsey Anne de Cosson Raj Dhasi Sandy Dunlop Donna Dussault Jory Faibish Cheryl Farmer Brian Frank Maureen Hannah Carolyn Hayes Lori Henderson Terry Harris Nancy Hinds Kel Kelly Tim Langdon Vanessa Liu Laura Matsuda Marguerite McCallion Derm McNulty Julia Menard Terry Neiman Kerry Palmer Pam Penner Jane Roberts Sandra Rossi Lee Turnbull Michelle Tubbs Steve Smyth Lillian Van Pelt Gordon White Kim White ALBERTA 604.528.5608 90211_Calendar.indd 83 faculty Charmaine Hammond Ann Hasselquist Marne Hall Deb Kocay Kathleen Dewitt Newell Noel Rae Brenda Robinson 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:40 PM 84 career opportunities CAREER OPPORTUNITIES IN DISPUTE RESOLUTION For people seeking employment, the Certificate in Conflict Resolution can be a significant asset on a resume in combination with other education and experience. The vast majority of people taking Centre for Conflict Resolution courses do not plan to work in the alternate dispute resolution (ADR) field. They are already employed and are acquiring new skills and concepts in order to enhance their effectiveness in their current career. Most people who work in the dispute resolution field are in private practice as mediators, facilitators and trainers. Many of these people combine these and other professional activities with other forms of practice or employment. While there is currently no legislation in BC governing who can or cannot call themselves mediators, there are voluntary professional certifications available through mediator membership organizations (see below). For more information on working in the alternate dispute resolution field, check the Web Resources link on our home page at www.jibc.bc.ca/ccr HELPFUL RESOURCES Mediator Accreditation Two practitioner organizations offer an accreditation process for mediators. Accreditation requires a certain number of hours of training and practical experience and the successful completion of a skills-based assessment. For more information about mediator accreditation, please contact these organizations directly: BC Arbitration and Mediation Institute Phone: 604.736.6614 or 1.877.332.2264 Web: www.amibc.org For JIBC courses that qualify towards the C.Med. (Chartered Mediator) status granted by the ADR Institute of Canada, visit the website www.amicbc.org. Family Mediation Canada Phone: 519.585.3118 E-mail: fmc@fmc.ca Web: www.fmc.ca 604.528.5608 90211_Calendar.indd 84 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:41 PM career opportunities 85 BC Mediator Roster (Civil and Family) The BC Mediator Roster Society manages a list of civil and family mediators who have met minimum training and experience criteria and who have subscribed to defined standards of conduct. The list, which consists of the Civil Roster and the Family Roster, is available to lawyers, judges, government agencies and any other organization or member of the public who wishes to resolve disputes using mediation. For more information: British Columbia Mediator Roster Society P.O. Box 9222 Stn. Prov. Govt. Victoria, BC V8W 9J1 Phone: 1.888.713.0433 Fax: 250.387.1189 E-mail: mediators@mediator-roster.bc.ca Web: www.mediator-roster.bc.ca PRACTICUM PROGRAMS THROUGH THE BC DISPUTE RESOLUTION PRACTICUM SOCIETY Court Mediation Program The Court Mediation Program: The Practicum Program is designed to provide an opportunity for trained but inexperienced mediators to practice mediation skills in a high-quality practicum environment. For further information, please contact: career opportunities Court Mediation Program 177 – 800 Hornby Street Vancouver, BC V6Z 2C5 Phone: 604.684.1300 or 1.877.656.1300 Fax: 604.684.1306 E-mail: info@courtmediation.com Web: www.courtmediation.com The Family Mediation Practicum Project The Family Mediation Practicum Project is a family justice initiative designed to provide an opportunity for trained but inexperienced family mediators to practice mediation skills in a high-quality practicum environment. For further information, please contact: Family Mediation Practicum Project Phone: 604.516.0788 604.528.5608 90211_Calendar.indd 85 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:41 PM 86 learner information JUSTICE INSTITUTE OF BC LOCATIONS GREATER VANCOUVER New Westminster Campus (main campus) 715 McBride Boulevard at 8th Avenue, New Westminster Registration: 604.528.5590 or 1.877.528.5591 General information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr YWCA 4th Floor, 535 Hornby Street near Dunsmuir, Downtown Vancouver Registration: 604.528.5590 or 1.877.528.5591 General information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr Downtown Vancouver Campus The JIBC has an Executive Training Facility on the 18th floor of Commerce Place at 400 Burrard Street at West Hastings Street. VANCOUVER ISLAND Victoria Campus Suite 101, 910 Government Street, Victoria Information: Toll-free 1.888.799.0801 Registration: Toll-free 1.877.528.5591 To better meet the increased demands for training of our Vancouver Island learners and clients, the JIBC has a campus in the heart of downtown Victoria. Please see page 59 for a complete list of courses. Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr. To register for courses at our Victoria Campus, please call our toll-free line: 1.877.528.5591. PARTNER INSTITUTIONS We offer courses throughout British Columbia and in Alberta through partnerships with the following postsecondary institutions. Details about the conflict resolution courses being offered at these locations are included in this calendar. FRASER VALLEY University College of the Fraser Valley 34194 Marshall Road, Abbotsford Registration and Information: 604.854.4501 www.ucfv.ca/cs/index.html Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr 604.528.5608 90211_Calendar.indd 86 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:41 PM learner information 87 OKANAGAN VALLEY Okanagan College – Kelowna 1000 KLO Road, Kelowna Registration and Information: 250.862.5480 Toll Free: 1.888.638.0058 www.ouc.bc.ca/ce Fax: 250.862.5434 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr Okanagan College – Penticton 583 Duncan Avenue West, Penticton Registration and Information: 250.492.4305 Toll Free: 1.866.510.8899 www.ouc.bc.ca/ce Fax: 250.490.3953 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr Okanagan College – Salmon Arm 2552 Trans-Canada Highway NE, Salmon Arm Registration and Information: 250.804.8888 www.ouc.bc.ca/ce Fax: 604.804.8850 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr BC ’ S CENTRAL INTERIOR College of New Caledonia – Mackenzie 540 Mackenzie Boulevard, PO Box 2110 Mackenzie, BC V0J 2C0 Registration and Information: 250.997.7200 Fax: 250.997.3779 Web: www.cnc.bc.ca/mackenzie Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr 604.528.5608 90211_Calendar.indd 87 1.888.799.0801 learner information College of New Caledonia – Lakes District 545 Highway 16, Box 5000 Burns Lake, BC V0J 1E0 Registration and Information: 250.692.1700 Fax: 250.692.1750 Web: www.cnc.bc.ca/lakesdistrict Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr www.jibc.ca/ccr 5/17/05 10:52:43 PM 88 learner information BC ’ S CENTRAL INTERIOR ( CONTINUED ) College of New Caledonia – Nechako RR #2 – 3231 Hospital Road Vanderhoof, BC V0J 3A0 Registration and Information: 250.567.3200 Fax: 250.567.3217 Web: www.cnc.bc.ca/nechako Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr College of New Caledonia – Prince George 3330 – 22nd Avenue Prince George, BC V2N 1P8 Registration and Information: 250.561.5801 Fax: 250.561.5861 Web: www.cnc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr College of New Caledonia – Quesnel 488 McLean Street Quesnel, BC V2J 2P2 Registration and Information: 250.991.7500 Fax: 250.991.7502 Web: www.cnc.bc.ca/quesnel Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr CALGARY , ALBERTA University of Calgary – Continuing Education Education Tower 106 2500 University Drive NW Calgary, AB T2N 1N4 Calgary and area: 403.220.2866 Outside the Calgary area: Toll-free 1.866.220.4992 Fax: 403.289.7287 Web: www.cted.ucalgary.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.bc.ca/ccr 604.528.5608 90211_Calendar.indd 88 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:44 PM learner information 89 Our partner institutions are responsible for registration, fees and facilities. The JIBC provides the course content, instructional team and materials. Partner institution policies and procedures regarding registration, cancellations, refunds and so on may differ from those of the JIBC. If you are registering for one of our courses through a partner institution, it is important that you familiarize yourself with the policies of both the JIBC and the partner institution. Fees at partner institutions are often higher than those charged at the JIBC and at the YWCA. This is generally necessary because of travel costs for the instructional team, as well as other facility and administrative costs. For more information on partner institution fees, please contact the institution directly. JIBC STORE apparel, accessories, gifts, books, videos, sundries Open Monday to Friday 9:30 to 4:00 Justice Institute of B.C. 715 McBride Boulevard, New Westminster, B.C., V3L 5T4 Tel: 604.528.5870 E-mail: jistore@jibc.bc.ca 604.528.5608 90211_Calendar.indd 89 1.888.799.0801 learner information Located at the JIBC’s main campus in New Westminster, the JIBC Store is a retail outlet managed to support and promote the work of the JIBC and its clients. The store offers an ever-expanding array of crested clothing, student supplies, JIBC publications, specialty equipment related to the JIBC’s work, and gifts selected to ensure that the JIBC’s reputation for quality is represented through its merchandise. www.jibc.bc.ca www.jibc.ca/ccr 5/17/05 10:52:45 PM 90 class and registration information HOURS AND CLASSROOMS Courses at the JIBC’s New Westminster, YWCA and Victoria campuses are normally held between 9:00 am and 5:00 pm. Partner institutions set their own class times. Please verify class times and room locations when you register. ATTENDANCE REQUIREMENTS Our course credits are based on full attendance, participation and completion of an evaluative process, including role-play: • • • One- or two-day courses: You must attend the full course to receive credit. Three-, four-, or five-day courses: Learners who miss more than 7 hours of classroom time must repeat the entire course at their own expense. Learners who miss 7 hours or less of classroom time will receive a status of “no credit granted” for the course on their learner record. You can upgrade this status to “credit granted” by attending a Use It or Lose It Clinic (CR930). All courses: If the course involves a coached skills practice role-play, you must complete your role-play or you will receive a status of “no credit granted” for the course on your learner record. You can upgrade this status to “credit granted” by attending a Use It or Lose It Clinic (CR930). REFUNDS JIBC course registration fees are refundable, subject to a $25 administration fee, provided we receive notification at least seven calendar days before the course start date. If you wish to cancel or reschedule your final assessment, you will be charged a cancellation/transfer fee of 50% of the regular fee. Refund policies differ among institutions. If you register with one of our partner institutions, please familiarize yourself with its refund policy. LEARNER SUBSTITUTIONS Substitutions are welcome as long as the substituting learner has completed the course prerequisites. TRANSFERS You may transfer from one course to another up to seven calendar days before the start date of your course. Transfers are subject to an administrative charge of $25. ADDRESS OR NAME CHANGE Please inform our Registration Office of any change to your name or address so that we can update our records and stay in touch with you. 604.528.5608 90211_Calendar.indd 90 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:46 PM class and registration information 91 CANCELLATIONS The JIBC reserves the right to cancel courses. A full refund of tuition fees will be issued for courses cancelled by the JIBC. In every case, as much advance notice as possible will be provided. The JIBC is not responsible for participants’ expenses (such as airline or hotel reservations) if a course must be cancelled. We truly regret any inconvenience this may cause. INSTRUCTOR SUBSTITUTIONS Occasionally an instructor substitution is required. We regret that we are unable to reimburse learners for any costs associated with a decision to drop a course as a result of an instructor substitution. INDIVIDUAL COACHING / TUTORING If you are looking for some extra help in the application of a particular skill or concept or in preparing for the assessment process, we can put you in touch with one of the Centre’s coaches, who are available on a private basis. Call: Phone: 604.528.5608 E-mail: conres@jibc.bc.ca PRACTICE GROUPS Some learners find it beneficial to form practice groups outside of class time and the Centre offers ways to make this possible. When you sign up for a certificate program, you will be given access to an online community, called Community of Learners (CoL) see page 06. There is a discussion forum on CoL that has been developed for the specific purpose of allowing students with similar needs and goals to connect with each other to form practice or discussion groups. Learners are also invited to use the Centre’s bulletin board on the second floor of the New Westminster Campus, near room C200, to post notices regarding practice groups. ABORIGINAL LEARNER SERVICES Support services for Aboriginal learners are available from: class reg. information Roberta Stewart Coordinator, Aboriginal Programs and Services for the JIBC Phone: 604.528.5621 E-mail rstewart@jibc.bc.ca NSF CHEQUES A fee of $15 applies to all cheques returned “not sufficient funds.” TAX RECEIPTS You may deduct tuition fees from your taxable income if the total amount exceeds $100 for the year. Income tax receipts will be issued in February for all courses in the previous year. Our Registration Office handles tax receipts. TRANSCRIPTS A transcript and certificate will be mailed to graduates and can be requested by contacting our Registration Office. The cost of additional documents is $5 per copy. 604.528.5608 90211_Calendar.indd 91 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:46 PM 92 the centre for leadership and community learning The Centre for Leadership and Community Learning (CLCL) develops and delivers innovative training programs for executive directors, managers, practitioners, and front-line supervisors. Our clients include government ministries, Crown corporations, private sector businesses, and community-based organizations and agencies. We are recognized experts in training design and delivery, curriculum development, project management, and best practices development. Courses, Certificates, and Degree Programs CLCL offers a wide range of enhanced learning opportunities: Counselling And Capacity Building We provide practitioners with essential skills to protect, support, and empower children, youth,families, and communities. Management and Leadership Development Managers and supervisors come to us for education that maximizes their leadership performance. Instructor Development Our programs equip instructors and facilitators with the tools they need to create effective and accessible presentations and courses. Community Safety Our diverse programs give staff skills to assist individuals in coping with the consequences of crime and trauma, and the knowledge and tools to enforce community bylaws. Justice and Public Safety Leadership We have developed a unique partnership with Royal Roads University to provide practical graduate degree programs for professionals in the justice, public safety, and human services sectors. 604.528.5608 90211_Calendar.indd 92 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:47 PM the centre for leadership and community learning 93 Did You Know? The CLCL and the JIBC have an established reputation for innovative training and professional education. Our programs help professionals advance in their careers and increase their earning power. • CLCL’s programs evolve quickly to respond to industry trends and new initiatives and provide students with up-to-date knowledge and skills. • Our instructors are working professionals and leaders in their fields. • Students can immediately apply CLCL training to the workplace. • • • Small class size, one-to-one attention, and creative instructional methods mean that students stay engaged and focused in the learning process and have the opportunity to make important professional contacts. Our new downtown Victoria campus and flexible course offerings enable even the busiest professionals to attend our programs. Many of our certificates will earn you credits that can be applied to other educational institutions. In these rapidly changing times, organizations and communities rely on our expertise and innovation in training design and delivery, curriculum development, and project management. We work closely with our clients to meet their diverse and specific training needs. other programs Customized Solutions For more information on CLCL’s programs and customized training opportunities, visit our website at www.jibc.bc.ca/clcl 604.528.5608 90211_Calendar.indd 93 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:48 PM 94 registration form REGISTRATION FORM (Fields marked with an asterisk (*) are mandatory for government reporting purposes. Information is protected under privacy legislation.) Current date: Have you ever taken a course at the Justice Institute of BC? YeS No IF YES, JI STUDENT NUMBER (IF KNOWN): PERSONAL EDUCATION NUMBER (IF KNOWN): *LAST NAME *FIRST NAME POSITION ORGANIZATION The following is my: MIDDLE NAME OR INITIAL ❑ Work address ❑ Home address *STREET NAME AND ADDRESS *CITY/TOWN *PROVINCE/STATE *POSTAL CODE / ZIP CODE E-MAIL ADDRESS *COUNTRY FAX : ( EVENING OR HOME PHONE DAY PHONE ( ( ) CELL PHONE ) *DATE OF BIRTH: (MM/DD/YY) ) ( ) ( PREVIOUS NAME USED FOR REGISTRATION, IF ANY: *IMMIGRATION STATUS: ❑ CANADIAN CITIZEN ❑ PERMANENT RESIDENT ❑ NON-CANADIAN STUDYING OUTSIDE CANADA ❑ STUDENT VISA ❑ OTHER (SPECIFY) : ❑ FEMALE ARE YOU OF ABORIGINAL HERITAGE? *GENDER: ❑ MALE DISABILITIES OR SPECIAL REQUIREMENTS (PLEASE DESCRIBE): P ) ❑ N/A ❑ OTHER VISA ❑ UNKNOWN ❑ YES ❑ NO Many JI courses have prerequisites. Please read our course descriptions carefully before undertaking to register in a course. COURSE NAME COURSE NO. Note: Under current regulations, JI courses are GST-exempt. START DATE COURSE FEE TOTAL FEE Enclosed is my course fee payment by: ❑ Cheque or money order Cheque issued by student or ❑ MasterCard NAME OF CARD HOLDER: ❑ VISA CREDIT CARD NUMBER: EXPIRY DATE (MM/YY): SIGNATURE OF CARD HOLDER: JI USE ONLY: AUTHORIZATION NUMBER ❑ Please check this box if you do not want to receive future mailings about JIBC programs. Send your registration form and payment or the same information by e-mail to: Justice Institute of BC, 715 McBride Boulevard, New Westminster, BC, V3L 5T4. For registration only: Phone: 604.528.5590 • Fax: 604.528.5653 • E-mail: registration@jibc.bc.ca. Please use one registration form per student. Photocopy this form for use by each additional student. 604.528.5608 90211_Calendar.indd 94 1.888.799.0801 www.jibc.ca/ccr 5/24/05 9:32:04 AM notes 95 notes 604.528.5608 90211_Calendar.indd 95 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:50 PM 96 location maps New Westminster JIBC Campus 715 McBride Boulevard, New Westminster Victoria JIBC Campus Suite 101, 910 Government Street, Victoria Vancouver JIBC Campus Suite 1800-400 Burrard Street, Vancouver YWCA, 4th Floor JIBC Campus 4th Floor 535 Hornby Street, Vancouver 604.528.5608 90211_Calendar.indd 96 1.888.799.0801 www.jibc.ca/ccr 5/17/05 10:52:50 PM our vision our vision … “Through the Centre’s leadership, outstanding faculty, and the competency and capability of our graduates, collaborative conflict resolution will gain widespread recognition as an integral set of skills and approaches for people to constructively address individual, community, and social conflict.” The Centre for Conflict Resolution education and training offerings are designed to further personal and professional growth and to create a positive learning environment for all people interested in collaborative conflict resolution. We ensure that graduates from our programs can apply their skills immediately at work and with their families and communities. The courses we offer are exceptional and provide great value for money. All courses are dynamic and interactive, with small class sizes and excellent learner/instructor ratios. Many of our courses include a coached skills practice component. This unique learning model provides you with focused practice time and individualized feedback by experienced professionals in the field. We offer over 100 conflict resolution courses and three certificate programs at various locations throughout British Columbia and in Calgary, Alberta. We can also bring our courses and certificates to your workplace or community and customize them to meet your specific needs. Whether you are thinking about taking a conflict resolution certificate or just one or two courses, all of our learning opportunities will help you advance your career and provide you with practical tools and skills you can use right away. Our learners and clients proclaim the many benefits of our courses, including better communication skills and the ability to manage conflict to build positive interpersonal, community and workplace relationships. They help you advance your career by giving you an edge in today’s fast-paced workplace. Pam White, director, centre for conflict resolution Learn. Experience. Grow. 604.528.5608 90211_Cover.indd 5 1.888.799.0801 www.jibc.ca/ccr 5/17/05 11:06:26 PM Contact us E - MAIL conres@jibc.bc.ca TELEPHONE Greater Vancouver Toll Free Canada-wide 604.528.5608 1.888.799.0801 TO REGISTER By Phone Greater Vancouver 604.528.5590 Outside Greater Vancouver only 1.877.528.5591 By Fax 604.528.5653 By Mail or in Person 715 McBride Blvd. New Westminster, BC Canada V3L 5T4 Staying in touch with you is important to us. Please help us conserve our natural resources and reduce mailing costs by updating your address with us by e-mail, phone or fax. You can also view our calendar and periodic updates online at www.jibc.bc.ca/ccr 90211_Cover.indd 2 5/24/05 9:11:36 AM