WELCOME A Message from the Director This year-2000 calendar brings with it our enthusiasm and excitement for the new opportunities and challenges that face our field in the upcoming millennium, and our ongoing dedication to contributing to the peaceful resolution of differences on the many levels that they occur. OUR MISSION We are dedicated to the provision of quality instructional services in interest-based dispute resolution to assist individuals, organizations and communities to resolve differences and build harmonious relationships. WHY TAKE YOUR TRAINING AT THE CENTRE FOR CONFLICT RESOLUTION? Our students and graduates say that the key components of our success are: High-calibre instructors A supportive environment Skills and concepts which are practical in work and personal life High program standards Opportunities to practise skills with feedback Availability of programs in various communities . Outstanding reputation in the dispute resolution field In the seventeen years since we first offered courses in mediation, we have come to be known worldwide for the calibre of training that we provide. We are very proud of this reputation and continue to work hard to be worthy of it. Students from many countries have come to the n's Centre for Conflict Resolution over the years, and have enriched our classes with their diverse perspectives and orientations to conflict. This year the Centre has also begun to do work on an international level, and we look forward to more of these opportunities. In March, I was invited to consult and provide training with the Israel Center for Negotiation and Conflict Management in Jerusalem and Haifa, and future collaborations with their training team in the area of dispute resolution in a multicultural environment will be forthcoming. In September, I represented the Centre in Johannesburg, South Africa, working with justice centres and other dispute resolution service providers to assist them to increase their profile and skill level on the range of ADR options they provide. Other international opportunities have presented themselves, which will provide invaluable learning to us and assist us to extend the work we do to a global level. This is a very exciting time for our Centre. Closer to home - we have incorporated into this program a number of new electives which we hope will be of interest to those of you still working on your certificates and the increasing number of graduates whom we encourage to come back and reconnect with the JI experience! In conjunction with the Corrections and Community Justice Division at the JI, we are planning to offer a full family mediation program. Many of these courses will be offered via distance education, which we hope will make them easier for you to access. We are also delighted to welcome visiting faculty from Canada and the U.S. to the JI who have made outstanding contributions to conflict resolution in a range of areas - and their new courses are included in this program. All in all there is much here to enable you to stretch your learning. What else is new? This year we have extended our satellite courses to Quesnel, Terrace and Cranbrook. Ask us about the new customized conflict management services now developed which can be delivered on the job and which offer invaluable support in the resolution of interpersonal and organizational conflict. In the spring of 2000, the JI will be opening a bookstore. This will enable us to at last respond to the many requests we have had for the purchase of our materials prior to course time. You will be able to order by mail or e-mail as well as in person. We also want to draw your attention to The Network: Interaction for Conflict Resolution Conference taking place in June 2000 here in Vancouver. This is an excellent opportunity to get involved in the dispute resolution community, and deepen your knowledge and skills in key areas of practice. For more information, check The Network's website at www.nicr.ca or call any dispute resolution organization in the Lower Mainland, including us at the Justice Institute. The best way to keep up to date with us is to check out our website. Our goal is to be continually offering you new ways to deepen your learning and contribute to your communities in the spirit of our changing times. "f~~ Marg Hub#Director Registration: (604) 528-5590 Web site: www.jibe.be.ca Inquiries: (604) 528-5608 1 WHO TO CONTACT (Note: All telephone numbers are area code 604) JUSTICE INSTITUTE OF B.C. Justice Institute of B.C. General Inquiries ...................................................................... 525-5422 Registration Office ........................................................................................................... 528-5590 Library ............................................................................................................................... 528-5599 Instructional Media Development Centre ...................................................................... 528-5600 Student Services Advisor ............................................................................................... 528-5663 CENTRE FOR CONFLICT RESOLUTION Director Marg Huber, Director ............................................. mhuber@jibc.bc.ca ................ 528-5613 Assistant Sandy Beauchesne, Administrative Assistant .... sbeauchesne@jibc.bc.ca ...... 528-5612 Course Calendar and Satellite Location Course Listings Sue Crosato, Receptionist ....................................................................................... 528-5608 JUSTICE INSTITUTE OF B.C. OUR VALUES Student-Centred Our programs, courses and services focus on providing practical job-oriented skills to meet the learning and developmental needs of our students. Accessible We believe learning and employment opportunities should be equitable and available to all. Innovative General Information - Conflict Resolution Certificate Program Sandy Beauchesne, Administrative Assistant .... sbeauchesne@jibc.bc.ca ...... 528-5612 Cindy Teather, Program Assistant ........................ cteather@jibc.bc.ca ............... 528-5610 Carolyn Byres, Program Assistant ........................ ceyres@jibc.bc.ca ................. 528-5611 Lorraine Savidan, Program Assistant ................... lsavidan@jibc.bc.ca .............. 528-5683 Program Guidance Karen Falk, Program Planner .................................. kfalk@jibc.bc.ca .................... 528-5615 Kerry Gruber, Program Planner .............................. kgruber@jibc.bc.ca ............... 528-5618 Maureen Carroll, Program Planner ........................ mcarroll@jibc.bc.ca ............... 528-5617 Nym Hughes, Program Coordinator ...................... nhughes@jibc.bc.ca ............. 528-5622 Leslie Murray, Program Coordinator ..................... lmurray@jibc.bc.ca ................ 528-5614 Satellite Locations Maureen Carroll, Program Planner ........................ mcarroll@jibc.bc.ca ............... 528-5617 Contract Courses Karen Falk, Program Planner .................................. kfalk@jibc.bc.ca .................... 528-5615 Equivalencies and Prior Learning Assessment & Recognition Nym Hughes, Program Coordinator ..................•... nhughes@jibc.bc.ca ......• ;..... 528-5622 Leslie Murray, Program Coordinator ..................... lmurray@jibc.bc.ca ................ 528-5614 Assessments Lorraine Savidan, Program Assistant ................... lsavidan@jibc.bc.ca .............. 528-5683 Nym Hughes, Program Coordinator ...................... nhughes@jibc.bc.ca ............. 528-5622 We believe new ideas and new ways of providing learning build on our successes, and ensure flexibility and creativity. Positive and Supportive We strive to maintain a positive, supportive and safe learning and working environment. Quality-Driven We are committed to excellence and continuous improvement, reflecting the highest standards in justice and public safety. Relevant Our programs, courses and services enhance justice and public safety and are relevant to the needs and interests of the people we serve. Responsive We respond quickly and appropriately to the changing learning needs of the people we serve. Teamwork Bridging Project John Rice, Administrative Assistant .................... jrice@jibc.bc.ca ..................... 528~5825 We produce our best work by communicating, planning and working together in an atmosphere of mutual respect and trust. Career Orientation Nym Hughes, Program Coordinator ...................... nhughes@jibc.bc.ca ............. 528-5622 Partnerships First Nations Negotiation Skills Certificate Program Marg Huber, Director ............................................. mhuber@jibc.bc.ca ................ 528-5613 Renee Nyberg-Smith, First Nations Advisor .. myberg-smith@jibc.bc.ca ......... 528-5621 Karen Falk, Program Planner (Contracts) ........ kfalk@jibc.bc.ca ......................... 528-5615 2 Registration: (604) 528-5590 Web site: www.jibc.bc.ca We believe in developing partnerships that provide leadership and innovation in justice and public safety education and training. Inquiries: (604) 528-5608 CONTENTS ~ ~ A Message from the Director ................................................ 1 Required Courses ................................................................ 12 Who to Contact .................................................................... 2 Electives .............................................................................. 15 Conflict Resolution Training .......................................... 1a, .... 4 Mediation Electives ............................................................ 26 Conflict Management Services ............................................. 5 Family Mediation Training .................................................. 29 The Dispute Resolution Field ............................................... 6 Assessments ...................................................................... 31 Working in The Dispute Resolution Field ............................. 6 Satellite Locations & Course Listings ................................. 32 B.C. Mediation Roster ........................................................... 6 First Nations Negotiation Skills Certificate Program ........... 36 B.C. Dispute Resolution Practicum Society .......................... 6 Instructional Team .............................................................. 'J'7 Mediation Certification ......................................................... 7 Chronological Course Listing ............................................. 39 Program & Career Orientation ............................................... 7 Numerical Course Listing .................................................... 45 Certification in Conflict Resolution ....................................... 7 Certificate Program Enrollment ........................................ 9 Attendance ·Requirements ............................................... 9 Transcripts ...................................................................... 9 Prior Learning Assessment and Recognition (PLAR) ..... 9 Course Progression - Designing Your Program ............. 10 Course Planning Worksheet .......................................... 11 Student Information ............................................................ 46 Registration: (604) 528-5590 General Information ............................................................. 46 Registration Information ..................................................... 47 Form ............................................................................... 48 Web site: www.jibe.be.ca Inquiries: (604) 528-5608 3 CONFLICT RESOLUTION TRAINING The Centre for Conflict Resolution provides interest-based dispute resolution training through open registration courses, both on campus and at satellite locations across BC (see page 31). We also offer training at your workplace and can design or tailor training to meet specific needs (see below). Established in 1986, the Centre is well known in North America for providing comprehensive, high-quality training. Courses can be taken individually (provided prerequisites are met) or applied towards a Certificate in Conflict Resolution. A First Nations Negotiation Skills Certificate is offered on a contract basis to First Nations Tribal Councils or Bands (see page 36). In order to receive a certificate, all required course work and a skills assessment must be completed. The Conflict Resolution Certificate provides participants with skills in collaborative dispute resolution that enhance communication and problem-solving abilities applicable in our many roles as co-workers, partners, parents, family and community members, and citizens. It is a 210-hour (30-day) program that is intended to be taken over a period of one to three years to allow for the integration of skills. The program is made up of five required courses totaling 119 hours (17 days) and 91 hours (13 days) of electives. Program graduates have: • • • • • • A broad base of collaborative conflict resolution/negotiation skills and theory An appreciation of the values underlying collaboration: cooperation, empathy, respect for differences, curiosity and clarity Strategies for analyzing conflict situations and choosing an appropriate response Skills in non-defensive listening and clear, direct speaking Practice in resolving interpersonal conflict, negotiating mutually .satisfactory outcomes in both informal and formal settings and mediating disputes In-depth training in an area of specialization such as mediation, negotiation or facilitation Training Format The training is experiential and skills building, using group work and role-play with feedback as primary instructional methods. Instructors provide a supportive environment and a theoretical framework on which to base the conflict resolution skills. Coaches are used to give individualized feedback. The courses are generally limited to 20 participants for a low student-toinstructor/coach ratio. Instructional Team Our instructors and coaches are dispute resolution specialists who bring experience and skills from business, education, law, counselling and human relations backgrounds. Many are also mediation practitioners. Participants Participants represent a diverse mix of personal and professional backgrounds from the public and private sectors as well as community-based organizations. Most are from BC; others come from across Canada, the U.S. and overseas. Satellite Locations Courses in the JI Conflict Resolution Certificate Program are offered at various locations throughout BC and the Yukon. Our instructors and coaches travel to these locations to deliver the training, and the local college/university or community organization acts as host. For information regarding courses being offeied at our out-of-town sites, please refer to the Satellite Locations and Course Listings section found after the course descriptions (page 32). For further information on satellite locations, please contact Maureen Carroll by e-mail: mcarroll@jibc.bc.ca; telephone/voice mail: (604)528-5617; or fax: (604)528-5640. 4 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 CONFLICT MANAGEMENT SERVICES At Your Workplace ... We will come to your workplace to deliver a variety of services including training, consultation, mediation/facilitation, and post-training coaching. We can also assist your organization with establishing internal alternative dispute resolution processes. Training Individual Coaching We can deliver our prepackaged courses, or design specialized training based on the specific needs of your group. Issues that participants face in their day-to-day work can be incorporated into the training and used during practice sessions. Courses can be delivered in one to five day modules, in consecutive days, or one day per week for a series of weeks. Credit is provided towards the Certificate in Conflict Resolution; the type of credit given will depend on the content of the course. Following the training, you may wish to have the guidance of a skills coach to talk with about specific issues you are facing. Most often this can be done over the phone, although inperson sessions are available. Consultation If you are not sure what your group or organization requires, we can provide on-site consultation on an initial or periodic basis. We can talk with you about your needs, and make recommendations on options that best meet your objectives. Alternative Dispute Resolution Processes Your organization may want to set up dispute resolution processes or systems to address internal conflicts and complaints. Ask how we can help. For more information on these services, contact Karen Falk by telephone/voice mail: (604) 528-5615, e-mail: kfalk@jibc.bc.ca or Leslie Murray at (604) 528-5614, e-mail: lmurray@jibc.bc.ca, fax: (604)528-5640. Training Effectiveness Indicators Mediation/Facilitation At times you may require the assistance of a mediator/ facilitator to help individuals or a group deal with issues. We can connect you with trained and experienced people who can provide you with this service. Staff at the Centre will work with business and organizations to develop methods to determine the impact of conflict resolution training on corporate objectives. For more information contact Leslie Murray by telephone: (604)528-5614, fax: (604) 528-5640or e-mail: lmurray@jibc.be.ca Worksafe Training The Police Academy at the n is WCB certified to provide Worksafe Training at your workplace. For more information contact Brian Robertson at 528-5516 or e-mail: brobertson@jibc.bc.ca. Worksafe training is not credited towards the Conflict Resolution Certificate. Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 5 THE DISPUTE RESOLUTION FIELD Working in The Dispute Resolution Field Most people who take courses in the Certificate Program in Conflict Resolution are employed and are acquiring new skills and concepts in order to enhance their effectiveness in their current work area. For people seeking employment, the Certificate in Conflict Resolution is a significant asset on a resume and in many fields it is highly regarded in combination with other education and experience. Some people use the training provided through the Centre for Conflict Resolution as the first step in becoming a dispute resolution professional. Most people who work in the dispute resolution field are in private practice as mediators, facilitators and trainers. While the field of mediation is expanding, it is still unusual for a person to make their living exclusively through private practice mediation. For more information on the Dispute Resolution Field, check out additional internet links listed at our website at www.jibc.bc.ca Click on the Centre for Conflict Resolution and then the ConRes Web Resources menu item. If you don't have access to the Internet, it is available in our library. B.C. Mediation Roster The Mediator Roster is an independent list of qualified mediators which is managed by the BC Mediator Roster Society. The Roster's purpose is to organize and distribute information to the public about mediators who meet a minimum set of criteria. Qualifications for admission to the Roster include training requirements, experience requirements, references, insurance and adherence to a code of Conduct. The training requirements are as follows: Note: If you need clarification as to whether a particular elective course qualifies, please contact Marg Huber at (604) 528-5613. For a more detailed list of qualifications for admission to the Roster please check with us or contact the BC Mediator Roster Society at: British Columbia Mediator Roster Society a) 80 hours of core education in conflict resolution and mediation theory and skills, provided that 40 of those hours be specifically on mediation and include 10 hours of simulated or role play mediation under direct supervision. b) 100 additional hours of related training in dispute resolution or in a "related field". A related field would be interpreted to include substantive professional disciplines such as law, social work, and psychology, or any other discipline involving a significant element of negotiation, communication skills, conflict management, management consulting, etc. c) for non-lawyers, a minimum 2 day (14 hours) of instruction in civil procedure. c) 20 hours per year of ongoing professional development or continuing education related to the field of dispute resolution. Required courses in conflict resoluoon, anger, mediation and negotiation skills, and many of the elective courses offered through the Centre for Cont1ict Resolution have been approved by the mediator Roster Society as meeting the training requirements for the Roster under (a) or f:b) above. Our course in Civil J:>rocedure has also ~n approved for the Roster. 6 Registration: (604) 528-5590 P.O. Box 9280 Stn. Prov. Gov't Victoria BC V8W 9J7 Telephone: (250) 356-8147 Fax: (250)387-1189 E-mail: mediators@mediator-roster.bc.ca or visit their Website at: www.mediator-roster.bc.ca B.C. Dispute Resolution Practicum Society Traditionally, it has been very difficult for prospective mediators to find supervised practicum opportunities in the field. The Provincial Court Mediation Practicum Program offers trained but inexperienced mediators the opportunity to perform 10 small claims mediations under the supervision of an experienced mediator. Besides providing invaluable handson experience and feedback, the Court Mediation Practicum Program also meets the minimum practice requirements for inclusion on the B.C. Mediator Roster. For information about the Court Mediation Practicum Program, call (604) 684-1300 or e-mail: sharons@icon.net. Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 THE DISPUTE RESOLUTION FIELD Cont'd Mediation Certification Three practitioner organizations offer a certification process for mediators. Certification requires a certain number of hours of training and practical experience and the successful completion of a skills-based assessment. For further information about mediator certification, please contact these organizations directly: • • • @ __________ The Mediation Development Association of B.C. (604)524-4552 B.C. Arbitration and Mediation Institute - (604) 736-6614 Family Mediation Canada - (519) 836-7750, Web site: www.fmc.ca, Email: fmc@fmc.ca The first two organizations above offer a generic certification and the third offers a national family mediation certification. Certifications vary in regard to requirements for specified number of hours of training, the amount of practical experience and the skills-based assessment. Certification and/or being on the Roster is not a requirement to practice as a mediator. It is important to stay in touch with mediation organizations to remain up-to-date with new developments and changes. Program & Career Orientation The Centre for Conflict Resolution offers program and career orientation sessions to help individuals plan their course choices and to provide information about the dispute resolution field. Sessions are held at the .JUSTICE INSTITUTE IN NEW WESTMINSTER (no appointment necessary) on the following days: Date Feb 16 Apr26 June 19 Time Locatimi 12:00-2:00pm 7:00-9:00pm 12:00-2:00pm RoomC325 RoomC325 RoomC329 Sessions are held at CAMOSUN COLLEGE, INTER\]RBAN CAMPUS IN VICTORIA (To register: (250) 370-4129) on the following days: Date Feb 2 May (tba) Time 7:00-9:00pm tba Registration: (604) 528-5590 Location RoomCC314 tba Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 7 CERTIFICATE IN CONFLICT RESOLUTION D The Certificate in Conflict Resolution is a 210-hour (30-day) program that is intended to be taken over a period of one to three years to allow for the integration of skills. The program is made up of five required courses totalling 119 hours (17 days), 91 hours (13 days) of electives and a conflict resolution/negotiation assessment. How to Enroll in the Certificate Program see Page 9. Required Courses (page 12) Required courses provide a theoretical framework and emphasize skill development. Course learning objectives are achieved through instructor presentations and demonstrations, large and small group exercises, discussions, and structured practice sessions. The last day of each course consists of small group videotaped role-play sessions facilitated by trained coaches. Students are encouraged to bring a VHS videotape to record their simulations. • Mediation Skills Level I (CR250) • Dealing with Anger (CR200) • Negotiation Skills Level II (CR360) • Dealing with Interpersonal Conflict (CRl lOA) OR Resolving Conflict in the Workplace (CRll0B) • Negotiation Skills Level I (CR260) Electives (page 15) Electives provide specialized training in the dispute resolution functions of mediation, negotiation and facilitation. In addition, there are general electives that develop skills and provide theoretical frameworks that are applicable to negotiation, mediation and facilitation (see "Designing Your Program" on page 10 for more information on how to choose your electives). PAGE PAGE Skill Building Electives CR109 Applying the Wisdom of Meditation in Everyday Conflict .................................................. 15 CR366 The Art of Reframing ............................................. 15 CR105 Asserting Yourself in Conflict Situations ............ 15 CR313 The Circle of Forgiveness ..................................... 16 CR367 The Creative Negotiator/Mediator ....................... 17 CR102 Critical Skills for Communicating in Conflict ....... 17 CR206 Criticism: How to Give and Receive It .................. 17 CR317 Defensiveness in Conflict ..................................... 18 CR848 Designing Conflict Management Systems .......... 18 CR314 Dynamics of Power in Dispute Resolution .......... 18 CR504 Group Dynamics .................................................... 19 CR101 Handling Conflict on the Telephone .................... 19 CR107 Integrating Conflict Resolution Skills into the Elementary School Curriculum .............................. 20 CR552 Intercultural Communication ................................ 20 CR108 Managing the Hostile Individual ......................... 20 CR315 Peacemaking Circles .............................................. 21 CR834 Reconciling Differences ........................................ 22 CR302 Shifting from Positions to Interests ..................... 22 CR405 Storytelling in Dispute Resolution ....................... 24 CR316 Unfinished Business ............................................. 24 Mediation Electives CR846 Civil Procedure .............................................................. 25 CR406 Caucusing/Conciliation: Conducting Separate Meetings in Mediation ................................................. 25 CR411 Family Mediation: From Theory to Practice ............... 29 CR460 Mediating Court-Based and Non-Relationship Cases .............................................. 26 CR407 Mediating Dangerously: The Frontiers of Conflict ....... Resolution, Transformation and Forgiveness ............ 26 CR514 Mediating Discrimination and Harassment Complaints..................................................................... 26 CR400 Mediation Skills Level II .. .... .... .... ............... .... .... ...... ... 26 CR829 Mediation Skills Level III .......... ...... ......... ... ..... ......... ... 27 CR409 Parent-Teen Mediation: Theory and Practice ............. 27 CR920 Reality Check: Mediation .. ........ .... ........... ... ..... ..... ... .... 27 Look for other electives in future calendars! Negotiation Electives CR507 Collective Bargaining: Negotiating in an Interest-Based Way ...................................................... 17 CR362 Negotiating with Difficult People: Making It Hard to Say No ............................................ 21 CR501 Negotiating within a Labour Context .......................... 21 CR910 Reality Check: Negotiation .......................................... 22 CR368 Working through Impasse to Agreement ................... 24 Facilitation Electives CR516 Building Consensus ..................................................... 16 CR508 Challenges of Facilitating ............................................. 16 CR520 Facilitating and Mediating Multi-Party Disputes ...... 18 CR504 Group Dynamics ........................................................... 19 Assessment (page 31) In order to receive your Certificate in Conflict Resolution, you must successfully complete an assessment in conflict resolution/ negotiation. 8 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 CERTIFICATE IN CONFLICT RESOLUTION Certificate Program Enrollment To become a candidate in the Conflict Resolution Certificate Program. it is necessary to complete an enrollment form and pay a fee of $75. You can enroll prior to taldng courses or at any point during your course work. You must be enrolled in the Certificate Program to take the assessment and receive a Certificate. For an enrollment package, contact the Centre at (604) 528-5608 or download the application form from our website at www.jibc.b.ca. To enroll, please submit your completed application form with the $75 program fee to Jackie Webber, Office Assistant, Centre for Conflict Resolution. Candidates in the program have borrowing privileges at the Justice Institute's library. To receive the Certificate in Conflict Resolution, participants complete 210 hours of classroom training and a competencybased assessment in conflict resolution/negotiation. Full attendance at courses is required. If an emergency situation causes you to be absent from part of a course, the following policies will apply: • • What is PLAR? PLAR stands for Prior Learning Assessment and Recognition and is a process for granting credit in a post-secondary program based on what you know and can do no matter where or how you gained that knowledge and those skills. The Centre for Conflict Resolution is happy to offer students and potential students an opportunity to receive credit towards the Conflict Resolution Certificate for knowledge and skills in the field of conflict resolution gained outside the Justice Institute. The PLAR process is an active partnership between the n and the student. It takes a fair amount of work and effort on your part to document your learning so we can assess it for credit. The maximum amount of credit that can be awarded through PLAR is 50% of our Certificate hours or 105 out of 210 hours. Attendance Requirements • Prior Learning Assessment and Recognition (PLAR) If you miss half a day or less, you will be expected to find out what you missed through discussions with the instructor and other participants. You will receive full credit for the course. If you miss a full day, you will receive credit for the course but will have to make up the missing hours by taldng an additional seven hours in elective course work. If you miss more than one day, you will not receive credit for the course and will be required to retake it. To discuss absences from courses, contact Leslie Murray at (604) 528-5614 or Nym Hughes at (604) 528-5622 (see Course Progression on page 10 for the order in which to take the courses). Transcripts A transcript and certificate will be mailed to graduates. The cost of additional documents is $5 per copy. I already took some courses in conflict resolution. Can I get credit for them? · Maybe. Credit may be granted for training in conflict resolution, mediation or negotiation - in fact for anything we teach at the Centre for Conflict Resolution based on similar training that you took somewhere else. These might be other College or University courses, or workshops through your workplace or a community organization. To receive credit for comparable training the course or workshop you took needs to be quite similar to one or more of our courses. I haven't taken any courses but I have been using conflict resolution skills in my work for years. Can I get credit? Maybe. You will need to demonstrate to us that your knowledge and skills gained through work and life experience are comparable to what you would learn in one or more of our courses. How much does it cost? There is a fee charged for each PLAR application ranging up to a maximum of $250. The fee is based on the work involved in assessing the candidate and is not based on credit awarded. The fee is non-refundable and must be submitted with your PLAR application. We can make the PIAR process available in a range of formats such as large print, oral interview and sign language interpretation. Let us know what meets your needs. Okay. I'm interested in applying. What should I do? Get in touch with John Rice at the Centre for Conflict Resolution at (604) 528-5825 or e-mail: jrice@jibc.bc.ca and ask for our PLAR Application package or find it on our website: www.jibc.bc.ca Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 9 COURSE PROGRESSION - DESIGNING YOUR PROGRAM If you have not had previous training in interpersonal conmunlcation skills, yoo may wish to start with the elective CR102: Critical Skills for Communicating in Conflict before you take your first required oourse .. Othervvise, you would start vvith one of the required foundation oourses, either CR110A: Dealing with Interpersonal Conflict, or CR110B: Resolving Conflict in the Workplace. These are equivalent oourses, so take only one. You vvill receive credit for one or the other, not both. CR110A or CR110B is a prerequisite for the other required oourses. Afteryou !"ave taken CR110A orCR110B you oould either take some other elective oourses such as CR105: Assertiveness in Conflict Situations an:l any aher elective with a CR11 0A/B pre-requisite, or you c01Jd take CR260: Negotiation Skills Li,.,el I. After CR260 take other elective oourses and the 2 required courses CR250: Mediation Skills Level I and CR200: Dealing with Anger. Then complete the rest cl your elective oourses. The elective courses are your choice. When you are designing yoor program, choose electives that will strengthen your o,eran dispute resolution skills an:l that specialize in your area of interest. Take into consideration where and h°"' you might use these skills. For example: • Function (le. mediation, negolation, facilitation or a corrt>inatlon of these) • Setting (ie. human resources, labour relations, court, workplace) • Areas of specialization (le. family media Ion, restorative justice, harassment) The order in which you take electives is determined by the prerequisites of .each oourse. The more advanced oourses .have more prerequisites. When you have finished most a au of your elective hours, take your remaining required course, CR360: Negotiation Skills Level II. CR91 0: Reality Check:Negotiation can be taken at any time if you want feedb~k on your skill development. It Is esp.ecially reoommended prior to taking your assessment to give yoo an in:lication of your assessment readiness. Now register for your Conflict Resolution/Negotiation Assessment. It is best to do your assessment 1 to 3 months after CR360 (Negotiation Skills Level II). If you are successful on your first assessment attempt, you have finished the progrim and will receive your Certificate in Conflict Resolution. If you are not successful in your assessment, we strongly reconmend that you try again. About 2 out of 3 candidates are successful on their first assessment; of those who try again, another 2 out of 3 are successful the seoond time. If you would like further information about course progression, please contact one of the Program Planners. See "Who To Contact'' on Page 2 10 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 COURSE PLANNING WORKSHEET REQtJIR&D Cottnm Cotnse# Dates # of fnstntetor{st Looatlon d C@~ Mf,11Jf$ .;,·.,,,,, CR110Aor B Dealing with Interpersonal Conflict or Resolving Conflict in the Workplace 21 CR200 Dealing with Anger 21 CR250 Mediation Skills Level I 21 CR260 Negotiation Skills Level I 21 CR360 Negotiation Skills Level II 35 Total Required Course Hours needed to complete the Certificate Program BLECTIVI Oour8es Coume# Dates 119 #d tnswctor12 Registration: (604) 528-5590 Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 REQUIRED COURSES Cont'd NEGOTIATION SKILLS LEVEL I(CR260) DEALING WITH ANGER (CR200)* Prerequisite: CRl 10A or CRl lOB. Length: Three Days (21 hours) Fee: $375 Prerequisite: Recommended: Length: Fee: Negotiation skills are essential in daily interactions with others to help individuals get what they need and want. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. This course introduces the skills, theory and process for applying interest-based negotiation in a variety of work and day-to-day situations. Participants will learn to prepare for negotiations, assess their alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Students are encouraged to bring a VHS videotape to record their role-play on the final day of the course. Recommended Reading: Getting to Yes by Roger Fisher and William Ury, Penguin Books, 2nd ed., 1992. Date Instructor Location Jan 31-Feb 2 ............ Dale Zaiser .............................. n Campus Feb 21-23 ............... Karen Haddigan ........................... BC/T1 Mar 13-15 ................ Ron Monk ............................... n Campus Mar 29-31 ................ Wendy Hilliard ........................ JI Campus April 17-19 ............... Mario Govorchin ..................... n Campus May 29-31 .............. Ron Monk ...................................... BCIT1 June 7-9 ................... Dale Zaiser .............................. JI Campus June 28-30 ............... Dale Zaiser .............................. JI Campus July 12-14 ................ Karen Haddigan ...................... JI Campus Aug 1-3 ................... Mario Govorchin ..................... JI Campus CRll0AorCRll0B. CR260. Three Days (21 hours) $375 Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. This course builds on the material in CRl lOA/ CRll0B, and presents theory, skills and approaches for managing our own angry feelings and behaviours, and responding to anger in others. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters will be explored. Emphasis is on self-awareness and skill development through small-group exercises and videotaped practice sessions on the final day. Date Instructor Location Jan 24-26 ................. Stacey Holloway ..................... n Campus Feb 16-18 ................. Joan Balmer ............................. n Campus Mar 8-10 ................. Mario Govorchin .......................... BCIT1 Mar27-29 ................ Joan Balmer ............................. JI Campus Apr 12-14 ................ Ron Monk ............................... JI Campus May 3-5 ................... Elizabeth Azmier-Stewart ....... JI Campus May 25-27 ............... Joan Balmer ............................. n Campus June 14-16 ............... Joan Balmer ............................. n Campus July 5-7 .................... Stacey Holloway ..................... JI Campus July 26-28 ................ Nancy McPhee ....................... n Campus Aug 28-30 ................ Stacey Holloway ..................... n Campus For:Business, see page 25: May 8-10 ........ ....... Nancy McPhee ··-········· ......... JI Campus .4:ug 21-23 ............... Nancy Mc Phece ..................... JI Campus ' Courses located at BCIT are held at the BCIT I Downtown Education Centre, 555 Seymour Street ,, (at Dunsmuir), Vancouver I! Registration: (604) 528-5590 Web site: www.jibe.be.ca Inquiries: (604) 528-5608 13 REQUIRED COURSES Cont'd MEDIATION SKILLS LEVEL I (CR250)* NEGOTIATION SKILLS LEVEL II (CR360) Prerequisite: CRllOAorCRllOB. Recommended: CR260. Three Days (21 hours) Length: Fee: $375 Mediation is a practical method for helping other people resolve their conflicts and attain mutually satisfactory outcomes. This course introduces the concepts, skills and techniques needed to mediate disputes, such as determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Participants will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and coparents. Emphasis is on skill development through simulated mediations assisted by trained coaches. Students are encouraged to bring a VHS videotape to record their role-play on the final day of the course. CRl lOA or CRl lOB, CR200, CR250, CR260. Length: Five Days (35 hours) Fee: $575 This course applies the negotiation process and skills from the Level I course to more complex negotiations. Content includes negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dynamics and resolving impasses. Emphasis is on skill development through simulated negotiations, with assistance and feedback from trained coaches. Date Instructor Location Feb 7-9 ..................... Gary Harper ............................. Il Campus Mar 1-3 .................... Donna Soules .......................... Il Campus Mar 22-24 ................ Kelly Henderson ..................... Il Campus Apr 10-12 ................ Ed Jackson .................................... BCJT1 May 2-4 ................... Ron Monk ............................... n Campus May 24-26 ............... Deborah White ....................... n Campus June 5-7 ................... Elizabeth Azmier-Stewart ....... Il Campus June 21-23 ............... Donna Soules .......................... Il Campus July 4-6 .................... Gary Harper ............................. n Campus July 24-26 ............... Jim Toogood .................................. BCIT1 Aug 9-11 ................. Stacey Holloway .. :.................. JI Campus Aug 29-31 ................ Ed Jackson .............................. n Campus 1 Prerequisites: Recommended reading: Getting Past No by William Ury. Date Instructor Location Mar 20-24 ................ Dale Zaiser .............................. Il Campus Apr 13-14, 17-19 ...... Deborah White ....................... JI Campus May 17-19, 23-24 .... Mario Govorchin ..................... JI Campus June 26-30 .............. Stacey Holloway ........................... BCIT1 July 20-21 , 24-26 ..... Dale Zaiser .............................. JI Campus Aug 21-25 ................ Mario Govorchin ..................... JI Campus Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver 14 Registration: (604) 528-5590 Web site: www.Jlbc.bc.ca Inquiries: (604) 528-5608 ELECTIVES The Certificate Program requires 91 hours (13 days) of elective courses. Program graduates will find many of these courses valuable for their ongoing professional development. The following course listings are for the Lower Mainland of BC. We also run courses on Vancouver Island, other areas of BC and the Yukon. Check page 32 for additional course listings. APPLYING THE WISDOM OF MEDITATION IN EVERYDAY CONFLICT (CR109) GOAi Prerequisites: Length: Fee: THE ART OF REFRAMING (CR366) GiK\I Prerequisites: None. One Day (7 hours) Length: Fee: $125 Meditation is a way of making friends with yourself and training your mind. In the midst of conflict our mind often races ahead as our body and breathing responds with increased anxiety. In this way our perception, intelligence and natural wisdom are lost when we need them most. Rather than withdrawing from the world, meditation can help us be fully present in any situation, especially when in conflict. We will explore traditional sitting meditation, mindfulness and awareness exercises. Outcome research on the positive impact of meditation on health and performance will be reviewed and guidelines will be provided on how to integrate meditation into one's daily life. Wear comfortable clothes and bring a mat or blanket and a firm cushion. CRll0A or CRll0B and one of CR260 or CR250. One Day (7 hours) $125 Skillful reframes often mean the difference between reaching resolution or reaching impasse. More than merely changing language, refriuning can shift the entire perception of and approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion from building an atmosphere, to identifying issues, exploring interests and reaching agreement. In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur and practice providing reframes that lead towards resolution. Date Instructor Location May 9 ...................... Karen Haddigan ...................... Campus n ASSERTING YOURSELF IN CONFLICT SITUATIONS (CR105) Date Location Apr 3 .... ,..................................................................... Il Campus Prerequisites: None. Two Days (14 hours) $250 Fee: Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing firm under pressure, the ability to assert yourself is crucial to being able to reach outcomes that work for you. When in conflict situations, it can be especially difficult to maintain an assertive stance rather than over-reacting or selling yourself short.. This course will address assertiveness in a variety of challenging situations and will give participants opportunities to practise improving and maintaining an assertive style under pressure. Length: Instructor: Dale Trimble completed a B.A. in Buddhist Studies and Psychology in 1973. He has been a student and practitioner of Buddhist Meditation for 27 years. He is an authorized meditation instructor and · teacher with Shambhala International. Shambhala International provides non-secular classes and workshops throughout the world on the application of meditation to daily life. Dale is in private practice as a therapist, trainer and consultant specializing in conflict resolution and changing violent behavior. . Date . Instructor Location Feb. 24-25 .... ,......... Jill Schroder .................................. BCJT1 Mar 20-21 ................ Deborah White ....................... Campus Apr 25-26 ................ Nancy McPhee ....................... Campus May 17-18 ............... Nancy McPhee ....................... Campus June 19-20 ............... Deborah White ....................... Campus July 10-11 ................ Mario Govorchin ..................... Campus Aug 24-25 ................ Gary Harper ............................. Campus n n n n n n 1 Courses located at BCIT are held at the B C g T Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 15 ELECTIVES Cont'd THE CIRCI.E OF FORGIVENESS (CR313) BUILDING CONSENSUS (CR516) Prerequisites: CRl lOA or CRI lOB and one of CR200, CR250 or CR260. Two days (14 hours) Length: Fee: $250 In recent years, we have seen an increasing number of attempts to develop collaborative approaches to dispute resolution emerging in both business and the public sector. This shift toward group involvement in solving problems, setting policies, making decisions and planning events ("consensus-building", "team building", "stake holder participation", "public consultation") has not always proved successful. Consensus decision making is not easy. As an ideal, it has tremendous appeal, and its benefits in terms of long-term effectiveness, commitment and conflict resolution are many. Although elements that lead to consensus are relatively simple to understand, the challenge is to learn to apply the elements effectively. This course is designed to assist participants in understanding conditions that must exist for consensus decisions to be made, procedures for preparation of the involved parties, processes and guidelines to follow while trying to reach a decision and participant skills necessary for reaching consensus. Il!ru< Instructor Location May 10-11 ............... Arthur Ridgeway .................... n Campus I Prerequisites: CRl lOA or CRl lOB, CR250. Length: Two Days (14 hours) Fee: $250 Conflict resolution demands that we engage the heart in our work and in our daily lives. But how? By practising forgiveness of ourselves and others, by cultivating humility, .by developing resonance, by learning to operate beyond judgement, by developing non-dual consciousness and by learning how to lay our fears to rest once and for all. This workshop will provide opportunities to practise forgiveness, release fears and to begin the process of creating a circle of being in which to live and work. Date Location May 1-2 ...................................................................... Il Campus Instructor: Barbara Ashley Phillips, LL.B. (Yale) of Halfway, Oregon, has been a mediator for the past 10 years specializing in complex business/commercial cases with an emphasis on dealing with difficult people. For the past 10 years she has also conducted workshops on forgiveness and presented her work at national and international conferences. She is the an author of ''Finding Common Ground: A Field Guide to Mediation" (1994). CHALLENGES OF FACILITATING (CR508) Prerequisites: CRI lOA or CRl lOB, CR260 or CR250. Recommended: CR504. Length: Two Days (14 hours) Fee: $250 This course builds on ideas and strategies introduced in "Group Dynamics," and is for group or team facilitators who would like to further their skills to meet the types of challenges involved in facilitating. We will review the basics of facilitation and group functioning; however, the focus will be on common pitfalls and ·difficulties that facilitators face, such as remaining neutral, tracking multiple issues and speakers, · managing group polarization and domination by individuals, power problems and bringing the group to closure. Through discussion, case studies and role-play, participants will identify and work through these and other challenges. Date Instructor Location June 1-2 .................. Karen Haddigan ........................... BCIT1 16 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 ELECTIVES Cont'd COLLECTIVE BARGAINING: NEGOTIATING INAN INTERESTBASED WAY (CR507) CRmCALSKILLS FOR COMMUNICATING IN CONFLICT (CR102) l@iKN Prerequisites: Prerequisites: CRl 10A or CRI l0B, CR501 or CR260. Two Days (14 hours) Length: · Fee: $250 This course is designed for people who negotiate collective agreements and related issues in the course of their jobs and who want to improve their results while decreasing the positional nature of bargaining. It will focus on the ability to deal with the "demands-based" approach of bargaining while continuing to work from an "interest-based" approach. The course will focus on the preparation process, the bargaining process, and the after-negotiation process. A bargaining simulation as well as practice sessions will be used to ground the concepts and skills being taught. None. Two Days (14 hours) Fee: $250 This course focuses intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. It is recommended for anyone entering the Certificate Program in Conflict Resolution without previous training in communication skills. This course is also effective as a stand-alone learning experience. Each skill will be demonstrated and then practised in short exercises involving conflict situations. Specific skills will include: non-defensive listening, questioning, reframing and assertive speaking. Length: ~ For Business, see page 25: ~ Instructor Location Aug 10-11 ............... Deborah White .. ;: .................. JI Campus Larry Gregg, Manager, HR Special Projects/ Staff Compensation, WCB (fonnerly Sr. Mediator with Labour Relations Board). THE CREATIVE NEGOTIATOR/MEDIATOR (CR367) WIN None. One Day (7 hours) Fee: $125 The ability to generate creative solutions for challenging situations is a critical skill for any successful mediator/ negotiator. These challenges range from handling simple, unanticipated logistical challenges to creating multiple (and often complex) solutions. This dynamic workshop explodes restrictive myths and explores a variety of useful techniques for becoming more creative "on demand"! Richard Bach, author of Jonathan Livingston Seagull, wrote "Argue for your limitations, and sure enough, they're yours". Many people see themselves as uncreative and are concerned about finding themselves in situations where an answer isn't apparent or can't be predicted. This day will begin to free you from that concern and build confidence in your ability to access your most creative potential as a practitioner! Prerequisites: Length: ~ Location Aug 17 ........................................................................ Il Campus Instructor: David Gouthro is a management consultant with more than 20 years of experience in high technology, financial services, oil and gas, and a variety of local, provincial and federal government departments in areas of strategic planning, senior management team development, effective thinking and change management. Registration: (604) 528-5590 Instructor Location Jan 24-25 ................ Nancy McPhee .............................. BCIT1 Feb 3-4 ..................... Deborah White ....................... Il Campus Feb 28-29 ................. Wendy Hilliard ........................ Il Campus Mar 16-17 ................ Ed Jackson .............................. Il Campus Apr 6-7 .................... Wendy Hilliard ........................ Il Campus Apr 27-28 ................ Gary Harper ............................. Il Campus May 15-16 ............... Gary Harper ............................. Il Campus Jun 12-13 ................. Nancy McPhee ....................... Il Campus Jul 13-14 ................ Deborah White .............................. BCIT1 Aug 3-4 ................... Ed Jackson .............................. Il Campus Aug 28-29 ...... ::........ Mario Govorchin ..................... Il Campus fi'S ctass: A:pr 11, l3(6:30pm-10:00pm) ................................... JI Campus &Sat..Apr 15 (9:00am-5.00pfflb lnttmetm: Sue Yen.a CRmCISM: HOW TO GIVE AND RECEIVE IT (CR206) CRll0AorCRll0B. Two Days (14 hours) Fee: · $250 Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform. As individuals, colleagues, supervisors and managers, we are often called upon to give criticism. If done well, it can be an opportunity for growth and increased understanding. If done poorly, it can damage relationships, limit opportunities and increase stress. In this course, participants will explore and practise the essential elements of giving and receiving criticism constructively. Prerequisite: Length: ~ Instructor Location Feb 10-11 ................. Deborah White ....................... Il Campus Jun 15-16 ................ Deborah White .............................. BCIT1 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 17 ELECTIVES Cont'd DYNAMICS OF POWER IN DISPUTE RESOLUTION (CR314) DEFENSIVENESS IN CONFLICT (CR317) Prerequisites: Length: Fee: CRl lOA or CRl lOB, CR260 or CR250. Two Days (14 hours) $250 CRll0A or CRll0B. Two Days (14 hours) $250 This course provides participants with the opportunity to examine critical questions regarding their personal relationship with power. What is power? How do we relate to it on a daily basis? How do we use personal power and influence in conflict or negotiation situations? What is the basis of our power as either mediators or negotiators and what are the implications of using that power? Through video simulations, self-reflective exercises and small group discussions, participants will become more comfortable with power dynamics and identify how power can be used positively to enhance the dispute resolution process. Prerequisite: Length: Fee: Defensiveness is behaviour to protect oneself from a perceived threat or attack. In negotiations and mediations, it can create major barriers and, when explored, can open up opportunities for breakthroughs. When parties are defending and protecting self-image (face-saving), listening becomes more difficult and positions become cemented. Left unaddressed, defensiveness can stalemate the discussion. This workshop combines theory and skills to increase awareness of interal and external defense mechanisms affecting ourselves and others. Jack Gibb's communication theory of defensive and supportive climates will be one of several approaches used to identify defensive behaviours. ~ Instructor Location See Satellite Locations and Course Listings on Page 31. DESIGNING CONFLICT MANAGEMENT SYSTEMS (CR848) CRl lOA or CRl lOB, CR250, CR260. Two Days (14 hours) $300 Down-sizing, restructuring and other mandates for change transform the workplace. The inevitable by-product is the acceleration of conflict, for which ADR practitioners are often asked to intervene and recommend resolution methods. The process of assessing and "scoping" the work, designing the intervention and supporting the follow-through offers the dispute resolution professional the chance to have a broad and lasting impact. Participants will explore, through an interactive mix of theory and practice, processes for "scoping the project", determining what role (if any) the ADR consultant will play, contracting with the client regarding goals, participation and learning, coaching clients in resolution choices to find the "fit" of interventions (dispute-specific, process-specific and systems-specific), minimizing resistance and maximizing incentives to enhance organizational redesign efforts, exploration of cutting edge issues and applications to "back-home" issues (including the creation of "self-mediating systems"), and handling ethical and practice dilemmas. Prerequisites: Length: Fee: ll.a1' Instructor Location May 30-31 ............... Joan Balmer ............................. n Campus FACILITATING AND MEDIATING MULTI-PARTY DISPUTES (CR520) CRll0AorCRll0B, CR250orCR260. CR504, CR508 Length: Three Days (21 hours) Fee: $375 This course builds on strategies introduced in "Challenges of Facilitating" and is for facilitators who work with multiple groups or organizations. Facilitators are often called upon to resolve conflicts with the group as well as to facilitate. The course will present a framework for assisting groups to negotiate and resolve disputes including assessing, convening, gaining 'buy-in', process design, representation/ accountability, negotiating, packaging and implementation of agreements. Other aspects of facilitating in complex settings will also be covered, such as cultural considerations, use of different discussion formats, intervention strategies and the role of face-saving. This course will offer theory and practical tips, discussion and a small work group. Prerequisites: Recommended: Qm Instructor Location July 10-12 ............... Sally Campbell ...... ;....................... BCJT1 Qm Location June 8-9 ...................................................................... n Campus Instructor: Christina Sickles Merchant, from Arlington, Virginia, is a highly experienced dispute resolution professional with more than 27 years in the field as a mediator, facilitator, trainer, program manager and dispute systems designer (primarily in the labour management arena). She coauthored Designing Conflict Management Systems (JosseyBass, 1996), winner of the Best Book of 1997 Award from the International Association of Conflict Management. 18 Registration: (604) 528-5590 1 Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Web site: www.jibe.be.ca Inquiries: (604) 528-5608 ELECTIVES Cont'd GROUP DYNAMICS (CR504) INNER QUALITY MANAGEMENT SHOWCASE PRESENTED BY Prerequisites: CR 1 IOA or CRl lOB, CR260 or CR250. Length: Two Days (14 hours) Fee: $250 New dynamics emerge·when we apply conflict resolution skills and processes to a group setting. We need to be aware of how groups function differently from two-party systems if we are to be effective group members or leaders. This course looks at group dynamics such as group role functions and leadership, how team building occurs, participation levels, power struggles, hidden agendas, how to manage disruptive behaviour, value differences, and how to balance group and individual needs. Participants will learn how to adapt the twoparty conflict resolution model, make collaborative decisions and resolve conflicts in groups. They should have a working knowledge of the conflict resolution model and a basic understanding of communication skills. ~ Instructor Location Mar 20-21 ............... Karen Haddigan ........................... BCIT1 HANDLING CONFLICT ON THE TELEPHONE (CR101) Prerequisites: Length: Fee: None One Day (7 hours) $125 Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. This one-day course will focus on learning and practising effective paraverbal and verbal skills for defusing anger and resolving conflict, with an emphasis on the use of the voice. The course will be of interest to people who want to develop more skills for responding effectively to anger and conflict over the phone, and will be of particular interest to those with no or few previous courses in the Conflict Resolution Certificate Program. HEARTMATH Prerequisites: None. Length: One Day (10:00 am - 6:00 pm) Fee: $125 (Registration Code: POLI 10) Heartmath is the first organization to develop ·the tools to optimize the intelligence of the human heart. During this oneday workshop, participants will learn an effective technique that can be used to immediately relieve stress. FREEZEFRAME (is a scientifically based process that improves decision-making skills and reduce "in the moment" stress. Participants will learn the practical aspects of why and how to apply this powerful technique to job stress and personal interaction. For those involved in conflict resolution, the FREEZE-FRAME (method develops a sense of calm and clarity, which encourages more effective communication. For further information please see the Heartmath website at www.heartmath.org. Date Location Jan 29 .......................................................................... Il Campus Presenter: Joseph Sundram, M.Ed. Joseph holds a Master's degree in education, administration and new technologies from Harvard University. As a Master Trainer for Heartmath, Joseph is an internationally acclaimed speaker on issues dealing with intelligence, learning, quality, re-engineering, resilience, violence and substance abuse prevention, cultural diversity, strategic planning, and community and organizational change. Date Instructor Location Feb 21 ...................... tba ............................................ Il Campus Apr 19 ...................... tba ............................................ Il Campus June 6 ...................... tba ............................................ Il Campus Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 19 ELECTIVES Cont'd INTEGRATING CONFLICT RESOLUTION SKILLS INTO THE ELEMENTARY SCHOOL CURRICULUM (CR107) INTERCULTURALCOMMUNICATlON: BRIDGING THE DIVIDE IN CONFLICT SITUATIONS (CR552) Prerequisites: None. Length: One Day (7 hours) Fee: $125 Training students in anger management, problem solving and active listening is worthwhile, yet few teacher s can do it as an "add-on" to a crowded timetable. This course bridges conflict resolution and IRP objectives by examining "key" fairytales and stories of typical school conflict s as a starting point for positive communication skills (Personal Planning), story appreciation and writing (Language Arts) and drama (Fine Arts). Then, working through step-by-step "lesson" procedures participants will see how their students can write and perform their own skits that contrasts "skilled" and "unskilled" approaches to life's interpersonal challenges. Participants will receive everything they need to foster cooperations in the classroom, creatively. Prerequisite: CRll0AorCRll0B. Length: Two Days (14 hours) Fee: $250 This course examines cultural differences in communication and their impact in conflict situations. The content includes applications in the workplace and will be useful in communications with co-workers and clients. The goal is to learn ways to prevent intercultural conflict from occurring through miscommunication. We will explore attitudes, behaviours, triggers, frameworks, and both verbal and non-verbal messages as they relate to culture. Through structured exercises, discussions and role-plays, participants will have opportunities to increase flexibility in the use of communication skills and develop a greater awareness of the role of culture in conflict. This course builds on skills developed in CRll0A or CRll0B and takes a universal (not ethnocentric) approach to intercultural communications, one that can be widely applied in a variety of situations without the presumption of prior cultural knowledge. While this is not a course on understanding the numerous cultures of the world, the skills developed can be used by the participants to gain a better understanding of cultures. Date Instructor Location May 5 ......................................................................... JI Campus Instructor: Jack Emberly, M.Ed. (UBC) has worked as a Resource Room Teacher, Learning Assistant and classroom teacher. Jack has led a "story focussed" group-interaction program intended to increase awareness and social skills in "at-risk" students. He is also the author of a cassette tape and teaching manual entitled, ''The Boy in the Mirror". Jack has explored the power of skit writing, acting and story telling to drive awareness and social skill development in the regular class. He is a workshop presenter and his practical classroom techniques have received praise at District Pro-D events around the province. Date Instructor Location Aug 3-4 ................... Ed Eduljee ................................ JI Campus Valerie Dudoward Marg Huber · MANAGING THE HOSTILE INDIVIDUAL (CR108) Prerequisites: None. Length: Two Days (14 hours) Fee: $250 Many people find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters inevitably requires emotional energy and frequently results in increased stress. This course provides alternatives for constructively managing hostile individuals. Attention is given to risk factors and ensuring personal safety. Participants will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practise a model for defusing hostility and increase skills in constructively confronting problem behaviour. Date Instructor Location Mar 6-7 .................... Mario Govorchin ..................... JI Campus July 27-28 ............... Mario Govorchin .......................... BCIT1 1 Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street ( at Dunsmuir), Vancouver 20 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 ELECTIVES Cont'd NEGOTIATING WITH DIFFICULT PEOPLE: MAKING IT HARD TO SAY NO (CR362} PEACEMAKING CIRCLES: A PROCESS FOR BUILDING CONSENSUS AND RELATIONSHIPS (CR315) Prerequisites: MNI CRll0A or CRll0B, one ofCR260 orCR250. Recommended: CR102. Length: Two Days (14 hours) Fee: $250 At one time or another, everyone has had to negotiate with aggressive, critical, argumentative people. With individual coworkers and in groups, decision making and implementation are often derailed by entrenched, negatively focused, reactive responses to change and diversity. Some of these situations are easy to handle or overlook, while others require a strategy for successful resolution if they are not to create constant tension and conflicted results. Trying to resolve issues with people whose behavior we find challenging often brings us to the limits of our patience and interpersonal skill. This course is designed to assist participants to understand their own reactions to difficult situations and to develop skills to effectively overcome the obstacles to reaching successful agreements. Date Instructor Location Apr 4-5 .................... Arthur Ridgeway .................... JI Campus Jul 12-13 .................. Arthur Ridgeway .................... JI Campus NEGOTIATING WITHIN A LABOUR CONTEXT (CR501) Prerequisite: CRl lOA or CRl 10B or equivalent. Two Days (14 hours) Length: Fee: $250 This course is for people who work within a unionized labour environment and want to improve their negotiation skills as well as workplace relationships. This course focuses on practising being interest-based and solution-focused, maintaining cooperative approaches and attitudes, separating the words from the message and developing the "dispassionate self." Those who have negotiating as a required component of what they do will find this course particularly useful. Prerequisite: None. Three Days (21 hours) Length: $375 Fee: This course calls upon the experience of using peacemaking circles in sentencing, child protection cases, human rights and in addressing public and private conflicts within and between various organizations, agencies and groups. The course addresses how circles can be adapted to a wide range of conflicts. The guiding principles and fundamental practices of the circle will be covered. The various stages of a circle process and the responsibility of keepers will be described. The thrust of the course will be to explore how circles can be adapted and applied to many different situations where the objectives are to generate innovative solutions, build relationships of trust, foster respect for different values/ perspectives and work towards a sustainable consensus. Date Location Apr 25-27 ................................................................... JI Campus Instructor: Barry Stuart, B.A., LL.B., O.P.N.G, has 26 years of experience in working with various forms of alternative dispute resolution in both national and international settings. He has been involved in the use of peacemaking circles for 10 years in the public and private sectors. Barry has written, taught and trained extensively on the use of peacemaking circles and other consensus-based forms of conflict resolution. Mark Wedge has been involved in using peacemaking circles in many different settings. He has trained and spoken about circles across Canada and internationally. He has been involved in community development and aboriginal capacity development for over 20 years. He has travelled extensively in order to share and learn about other cultures. For Business, page 25: Date Instructor Location Mar 6-7 ................... Deborah White .............................. BCIT1 Larry Gregg, Manager, HR Special Projects/ Staff Compensation, WCB (formerly Sr. Mediator with Labour Relations Board). 1 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Inquiries: (604) 528-5608 21 ELECTIVES Cont'd REALITY CHECK! NEGOTIATION (CR910) RECONCILING DIFFERENCES (CR834) Prerequisites: Prerequisites: CRl lOA or CRll0B, CR260. Length: One Day (7 hours) Fee: $150 This course provides an opportunity to work interactively with an instructor in negotiation role-plays. With a maximum class size of five, each participant receives individualized and immediate feedback from the instructor, who plays the role of the other party. Reality Check is recommended for assessment preparation· as the course is designed to simulate, to as great a degree as possible, the assessment experience in complexity. Feedback consists of constructive comments about strengths as well as areas that need additional work, with reference to criteria for successful assessment completion. This course is also useful for those who wish to identify strengths and challenge areas in order to plan their elective courses, or upon re-entering the Certificate Program after an absence. Please bring a VHS videotape to record your roleplay. Date Location Feb 7 ........................................................................... Il Campus Feb 14 ......................................................................... Il Campus Mar 20 ........................................................................ JI Campus Mar 27 ........................................................................ Il Campus May 5 .................... '. .................................................... JI Campus May 15 ....................................................................... Il Campus May 18 ....................................................................... Il Campus July 20 ........................................................................ JI Campus July 27 ........................................................................ Il Campus Aug 2 .......................................................................... JI Campus Instructors: • • Assessors in the Conflict Resolution Certificate Program ••• •••······. ~ Fast fact: The bottom of each calendar • page has Registration's • Phone # at glance! • ••••••••••• 1 •• CRll0A or CRll0B and one of CR260 or CR250. Length: Two Days (14 hours) Fee: $275 (includes Test Instruments) Daily we find ourselves clicking easily with some people while struggling hard to get on the same wavelength with others. In conflict situations, we are continually challenged and confronted with differences in perspective, style, need and emotion. If not handled effectively, individual preferences can lead to animosity, communication breakdown and lasting damage to our relationships. Understanding the interpersonal dynamics underlying behaviours is an essential skill in the conflict resolution process. Through working with personality preferences as measured by the Myers-Briggs Type Indicator and differences in interpersonal needs as measured by • Fundamental Interpersonal Relationship Orientation Behaviour (FIRO-B), participants will gain an understanding of how these factors contribute to conflict and can be used to facilitate its resolution. Date Instructor Location Apr 6-7 .................... Arthur Ridgeway .................... JI Campus June 28-29 ............... Arthur Ridgeway .................... JI Campus SHIFTING FROM POSITIONS TO INTERESTS (CR302) Prerequisites: CRll0A or CRll0B and one of CR260 or CR250. CR102. Two Days (14 hours) Recommended: Length: Fee: $250 Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working toward interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. This course is designed to help participants reach positive outcomes through a deeper exploration of positions, interests and intentions. Participants will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. Date Instructor Location Feb 22-23 ................. Arthur Ridgeway .................... JI Campus May 8-9 ................... Arthur Ridgeway ........................... BCIT1 July 10-11 ................ Arthur Ridgeway .................... J[ Campus Courses located at BCIT are held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver 22 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 ELECTIVES Cont'd STORYTELLING IN DISPUTE RESOLUTION (CR405) Prerequisites: CRl lOA or CRl 10B, CR250. CR260. One Day (7 hours) $125 Stories have been used since time immemorial to illustrate basic truth, teach important lessons and deepen understanding between people. They are also integral in conflict resolution. Mediation affords each person the opportunity to "tell their story". In interpersonal conflict, stories provide a context for people's actions and words. In teaching, stories serve as examples to bring theory to life and as metaphors to integrate learning. The one-day, highly interactive workshop will examine how we can use stories in our roles as mediators and trainers, and in resolving our own conflict. Specifically, we will examine what makes storytelling effective, when and where it can be helpful, and how to use stories appropriately and effectively. Recommended: Length: Fee: WORKING THROUGH IMPASSE TO AGREEMENT (CR368) IWKVI Prerequisites: CRl lOA or CRl 10B, CR200, CR250, CR260, CR360. Two Days (14 hours) Length: Fee: $250 Closing the deal. Is it art, science or magic? This course examines the factors that affect closure and teaches practical skills and awareness that you can use to be a better negotiator or mediator. "Working Through Impasse" is built upon field experience and uses examples from successful multiparty, multi-issue processes across Canada. Among the topics examined and modeled are: subjective and objective criteria for determining fairness, closing against each other(s) mandate; incremental steps to reaching agreement; the function of alternatives to a negotiated agreement in achieving closure and separating informing from deciding. This course is intended for experienced practitioners or those who have completed the core-certificate requirements. ~ Instructor Location May 12 .................... Gary Harper ............................. n Campus UNFINISHED BUSINESS (CR316) Prerequisites: CRll0A or CRll0B and one of CR200, CR250 or CR260. Length: Two Days (14 hours) Fee: $250 Withheld feelings of anger, hurt, mistrust and resentment often impede the process of resolving a conflict. Unreasonable demands, attacks and outbursts are symptomatic of unfinished business that clouds present issues. Judgements prevailing throughout a relationship lock out perceptions of the other and limit the options for resolution. These judgements need to be cleared in order to begin re-establishing trust and building a foundation of cooperation. This course focuses on developing skills for getting past unfinished business by clearing judgements, acknowledging hurt, reducing defensiveness and working towards a trusting relationship. It focuses on personal and work-related conflicts. ~ Location Aug 15-16 .................................................................... Il Campus Instructor: Chris Knight, Negotiator/Mediator, has an international practice which includes project negotiation and mediation, process design, design and implementation of consultation and communication processes and dispute resolution training. Chris has successfully negotiated agreements across a wide range of topics, including native land claims, protected areas, new resource project development, environmental protection, social and economic development and resource allocation. ~ Instructor Location Feb 24-25 ................. Arthur Ridgeway .................... n Campus June 26-27 ............... Arthur Ridgeway .................... n Campus Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 23 THE NETWORK INlll!.IIIACTION fOR l;QNFLICT Rll:51111.LrnON PULLING TOGETHER 6th Biennial National Conference June 10th-13th, 2000 • Univc1·si1.y of Britis.h Columbia• Vancouver. BC The Network: Interaction for C.onfliu Rt:sululion C~nr.ad G~~I College ~icrl(kl, Ona;aTio N 2L 3G6 Phone: (!SHJJ 8M-08RO Ext. 272 P.tx.: (!H 9) 885-0tlOO £-mail: pynung@r1icr.ca \\~bsite . www. n irr.ra - · .. _ j __ _ In today's business world where teamwork and high performance practices count, it pays to create and maintain a good working environment. RESOLVING CONFLICT IN THE WORKPLACE (CR110B) NEGOTIATION SKILLS LEVEL I (CR260) Prerequisite: CRl lOA or CRl 10B. Prerequisite: None. Fee: $375 Fee: $375 Date Mar9-11 Aug 29-31 Instructor Nancy McPhee Deborah White Location JIBC JIBC Focusing exclusively on the work environment, this course builds an understanding of the dynamics of conflict, explores factors that contribute to conflict, and introduces skills for managing and resolving conflicts. Emphasis is on analysis, self-awareness and effective communication. Participants will have the opportunity to discover their own dominant conflict style and to enhance their ability to use different styles. Strategies and processes for effective conflict prevention and resolution will be discussed, demonstrated and practiced. COLLECTIVE BARGAINING: NEGOTIATING IN AN INTEREST-BASED WAY (CR507) Date May 8-10 Aug 21-23 Instructor Nancy McPhee Nancy McPhee Location JIBC JIBC Negotiation skills are essential in today's business world. More than just making a deal; effective negotiating promotes better business relationships - with customers, clients, suppliers and staff. Traditional approaches to negotiation rely on pressure tactics to achieve results, often ending unsatisfactorily. In this course, participants are introduced to an "interest-based" approach aimed at fair and objective agreements. Preparing to negotiate, assessing alternatives, building a climate for collaborating, getting beyond position-taking and developing agreements that work for both parties will be covered. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Prerequisites: CRl lOA or CRl 10B, CR501 or CR260. NEGOTIATING WITHIN A LABOUR CONTEXT (CR501) Length: Fee: Prerequisite: CRl lOA or CRl 10B or equivalent. Two Days (14 hours) $250 Instructor Aug 10-11 Deborah White Location JIBC Larry Gregg This course is designed for people who negotiate collective agreements and related issues in the course of their jobs and who want to improve their results while decreasing the positional nature of bargaining. It will focus on the ability to deal with the "demands-based" approach of bargaining while continuing to work from an "interest-based" approach. The course will focus on the preparation process, the bargaining process, and the after-negotiation process. A bargaining simulation as well as practice sessions will be used to ground the concepts and skills being taught. Length: Fee: Two Days (14 hours) $250 ~ Instructor Location Mar 6-7 Deborah White JIBC Larry Gregg This course is for people who work within a unionized labour environment and want to improve their negotiation skills as well as workplace relationships. This course focuses on practising·being interest-based and solutionfocused, maintaining cooperative approaches and attitudes, separating the words from the message and developing the "dispassionate self." Those who have negotiating as a required component of what they do will find this course particularly useful. MEDIATING DISCRIMINATION AND HARASSMENT COMPLAINTS (CR514) Prerequisites: Recommended: Length: Fee: ~ Apr 10-12 CR110AorCR110B,CR250. CR260, CR400 or experience mediating. Three Days (21 hours) $375 Instructor Location Duncan Stewart JIBC Many organizations are responding to the requirements of recent human rights legislation by developing policies that include mediation. Mediation is a viable alternative to investigation and arbitration in many cases. There are special considerations that need to be addressed when mediating in this context. This course looks at how to prepare for and mediate in a complaint situation. Legal and ethical questions are considered. u •I bu n n = I MEDIATION ELECTIVES At the Centre for Conflict Resolution, we believe that there is no one right way to practice mediation, but a variety of ap­ proaches that may be situationally appropriate. Students taking these mediation courses can expect to encounter a range of styles and approaches from one trainer to the next; based on their experience as mediators, which we hope will enrich your learning. Conformity of method and practice is not our goal; rather, we encourage our students as adult learners to develop their own style based on a framework of guiding principles and an understanding of the parties, culture and setting within which they are mediating. W hatever approach mediators use in a given dispute, they ultimately bring their essential self to the work; therefore, a mediator's genuineness and self-awareness need to be integrated with technical skill for effective practice. Our training program aims to assist students with these goals. The Centre for Conflict Resolution continues to offer advanced skills-based mediation courses and to develop new courses. If you wish to practise mediation professionally, we suggest that you look to your intended field of practice for the appropriate level of knowledge, training and experience required. See "Working in the Dispute Resolution Field" on page 6. The following course listings are for the Lower Mainland of BC. We also nm courses on Vancouver Island, other � of BC and the Yukon. Check page 32 for additional course listings. CIVIL PROCEDURE (CR846) CAUCUSINGICONCIUAllON: CONDUCTING SEPARATE MEETINGS IN MEDIATION (CR406) CRl lOA or CRl lOB, CR250. Prerequisites: Prerequisites: CRll0A or CRll0B, CR250. · Recommended: CR2f,Q. Two Days (14 hours) Length: Two Days (14 hours) Length: Fee: Fee: $250 $250 Caucusing (separate meetings) can be one of the most This course is for those who want to practise mediation in the effective interventions a mediator can use in moving parties context of the civil justice system. It is required for mediators towards agreement. However, If not properly implemented, who do not have a law degree but want to be considered for caucusing can prove hazardous. Knowing when, why and the B.C. Mediator Roster. It may also be of interest to those how to use this tool is crucial to dealing effectively with some with a law degree who want to refresh their knowledge of civil of the most difficult and perplexing situations in mediation. procedure. The course examines the aspects of civil proce­ This advanced course will explore "meeting separately" with dure that mediators need to be familiar with: what the litiga­ the parties from several perspectives: pre-mediation meetings; tion track looks like, including the practicalities of time and during the mediation; and conciliation in which the primary cost as a typical case proceeds through the system, as well as mediation format is meeting in separate session. the role of lawyers in litigation and mediation. The course will We will examine the goals and objecives for separate meetings also address how Court Rules use expense to encourage before (pre-mediation assessment & preparation) and during settlement, the difference between the formal legal parties and the mediation and how to most effectively accomplish those the real decision-makers in a lawsuit and the rules of evidence goals. A structured caucusing process, applicable in a variety that commonly arise in mediation. of dispute contexts, including family and commerical, will be Instructor Location presented and practiced. This process will assist mediators in � Apr 13-14 .............: .. Terry Harris .................................... BCIT1 maximizing the value of caucusing with the parties, while, at the same time, minimizing the potential for negative outcomes. Jul 24-25 .....: ............ Terry Harris ............................. n Campus We wm explore why and when caucusing makes sense and the pitfalls associated with its overuse. Participants will also have the opportunity to explore media­ tion situations in which the parties cannot, will not or should not meet together in joint session even though they do wish to reach negotiated agreements. Under these difficult circum­ stances, a mediator needs to address very different and distinct dynamics as she/he works with parties who may never negotiate face-to-face. You will learn to identify and deal with the myriad mediator­ client relationship issues and a variety of communication issues unique to meeting with your clients separately. Instructor Locatio n � June 21-22 ............... Michael Fogel ......................... n Campus 26 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 MEDIATION ELECTIVES Cont'd MEDIATING COURT-BASED AND NON-RELATIONSHIP CASES (CR460) MEDIATING DISCRIMINATION AND HARASSMENT COMPLAINTS (CR514) Prerequisites: CRll0A orCRl 10B, CR250. Prerequisites: CR260, CR400 or experience mediating. Recommended: Three Days (21 hours) Length: $375 Fee: Many organizations are responding to the requirements of recent human rights legislation by developing policies that include mediation. Mediation is a viable alternative to investigation and arbitration in many cases. There are special considerations that need to be addressed when mediating in this context. . This course looks at how to prepare for and mediate in a complaint situation. Legal and ethical questions are considered. CRll0A orCRl 10B, CR200, CR250, CR260. CR400 Recommended: · Two Days (14 hours) Length: Fee: $250 Mediation cases focused on financial or contractual issues and/or heading to court require different ·approaches and styles from mediators. Simulations drawn from actual Provincial court cases will present participants with disputants who have no ongoing relationship, restricted opportunities for ''creative solutions" and/or a highly adversarial and litigious frame of mind. Participants will learn to adapt an interest- · based mediation approach to situations involving nonpayment and other monetary issues which are ''criteriabased" or extremely time-limited, and which may require more directive approaches. Participants will also practice caucusing, moving from discussion to. settlement and agreement . writing. This course will be of particular interest to anyone considering involvement in the Provincial Court Practicum Project, as well as mediators who wish to work in the field of commercial mediation. Date Instructor Location June 19-20 ............... Karen Haddigan ...................... JI Campus MEDIATING DANGEROUSLY: THE FRONTIERS OF CONFLICT RESOLUTION, TRANSFORMATION & FORGIVENESS(CR407) IWKVI Prerequisites: CRI lOA or CRl 10B, CR250, CR260. Two Days (14 hours) Length: $250 Fee: The words 'mediating' and 'dangerously' don't often appear together. Mediation is usually thought of as ameliorating danger, pacifying hazardous feelings; creating a safe space. Dangerous mediation means approaching conflicts with deep honesty and empathy, eliminating demonization and victimization, dropping masks and poses, and exploring conflicts within ourselves. It means triggering controlled "chain reactions" that allow conflict to explode safely. It means testing the limits by confronting oppressive relationships, transforming systems, exploring forgiveness and discovering the spiritual heart of the process. For Businsss, see page 25: . , . ~ ltlstructor Locatio-n ' Apr l0-12 ................ Duncan Stewart ..................... JI Campus MEDIATION SKILLS LEVEL II (CR400) Prerequisites: CRl lOA or CRl 10B, CR250, CR260. Length: Five Days (35 hours) ·Fee: $575 This course applies the mediation process and skills from Mediation Skills Level I to more challenging situations in order to prepare the participant to deal with more complex and emotionally charged conflicts as a mediator. Skills, theory, and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics, adapting the mediation process to meet the needs of the participants and addressing strong emotions. This course will also offer participants an opportunity to discuss the development of a personal mediating style and some of the legal and ethical issues in the mediation field as well as caucusing and comediation. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches. Videotape will be used on the final day. Date Instructor Location Mar 8-10, 13-14 ....... Deborah White ....................... JI Campus April 3-7 .................. Karen Haddigan ...................... JI Campus May 10-12, 15-16 .... Deborah White ....................... JI Campus July 13-14, 17-19 ..... Stacey Holloway ..................... JI Campus Aug 14-18 ............... Karen Haddigan ........................... BCIT1 Date Location June 14-15 .................................................................. JI Campus Instructors: Ken Cloke is the director of the Centre for Dispute Resolution in Santa Monica, California. He is a mediator, arbitrator, consultant, author and trainer specializing in resolving complex multi-party conflict. Joan Goldsmith has been a management consultant, author, trainer and educator for the past 25 years, specializing in building high-performance teams, leadership development and organizational change. Registration: (604) 528-5590 1 Web site: www.jibc.bc.ca Courses located at BCIT pre held at the BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Inquiries: (604) 528-5608 27 MEDIATION ELECTIVES Cont'd PARENT-TEEN MEDIATION: THEORY AND PRACTICE (CR409) MEDIATION SKILLS LEVEL Ill (CR829) Prerequisites: I CRl lOA or CRl 10B, CR200, CR250, CR260, CR360, CR400. Prerequisites: Two Days (14 hours) Length: Fee: $250 Participants in this two-day learning community will build on the skills and insights gained in Mediation Skills Level II, other foundational work and "real-world" application. As colearners you will "expand the envelope" to deal with more difficult mediation situations by applying previously learned as well as new mediation skills and interventions in innovative and strategic ways. Some areas of exploration and practice will be balancing content and process, expertise and understanding, the production and use of a shared base of information, mediator presence and its effect, tracking (process, content and emotions) and shifting focus, "peeling the onion" (getting to the real interest), power and power balancing, mediator assertiveness and directiveness, and mediator participation in problem solving and framing outcomes. Date Instructor Location May 25-26 ............... Michael Fogel ......................... n Campus ••• ••····.....~ • Any questions ? • Call us at (604) 528-5608 • t our website: • • ........... •• www.Jibc.bc.ca Length: Fee: CRl lOA or CRl 10B, CR250, CR260, CR400 or equivalent. Two Days plus Two Supervised Mediations $750 An innovative partnership between the Centre for Conflict Resolution and the New West Secondary School Mediation Program offers an exciting opportunity to gain both classroom training in Parent-Teen Mediation and then put that training into practice as a co-mediator in two parent-teen mediations. Parent-teen relations often become strained during adolescence, sometimes to the point of intense conflict. With little understanding of each other's point of view simple conversations can erupt into major battles. Mediating between parents and teens is a highly specialized application of mediation often involving strong emotions, power and control issues. The classroom portion of this course will apply mediation skills to assist both sides to communicate more effectively with each other and negotiate agreements on typical issues. The class will be half adult participants from the Justice Institute and half teen participants from the New West Secondary School Mediation program. All participants will have opportunities in class to conduct simulated premediation interviews and mediation sessions. Over a sixmonth period after the class each participant will be scheduled to conduct two actual pre-mediation interviews and mediation sessions in a co-mediation team of one adult and one teen under the supervision of an experienced parent-teen mediator. Orientation and de-briefing will be part of the handson component. • Date Instructor Location Mar 10-11 ................ Sandy Dunlop ......................... n Campus REALITY CHECK: MEDIATION (CR920) Pre-requisites: CRll0AorCRll0B, CR250. Length: One Day (7 hours) Fee: $150 Self-reflection and self-evaluation are crucial components of mediation practice. This one-day course offers beginning mediators an opportunity to compare their own self-evaluation against detailed and concrete feedback from a senior mediation instructor. A small class of five students will roleplay and receive feedback on the key tasks of a mediator covered in Mediation Skills Level 1 and Mediation Skills Level 2. This course may also be useful to people looking for a read-out on their mediation skill level or who may be coming back into the Certificate program after an absence. It may provide helpful feedback to students planning to enter a mediation practicum or apply for certification from a professional mediation practitioner organization. Please bring a VHS videotape to record your roleplay. Date Location Mar 13 ........................................................................ JI Campus May 29 ....................................................................... Il Campus July 28 ........................................................................ JI Campus Aug 31 ........................................................................ JI Campus Instructors are Assessors in the Conflict Resolution Certificate Program 28 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 MEDIATION ELECTIVES Cont'd FAMILY MEDIATION TRAINING The Centre for Conflict Resolution and the Corrections and Community Justice Division of the Justice Institute are working together to offer a comprehensive package of Family Mediation training. A number of courses are currently being designed so that they can be delivered using a distance education format. If you would like to be on a mailing list to receive updates on our Family Mediation offerings, leave your name and address with Sue Crosato at (604) 528-5618 or e-mail scrosato@jibc.bc.ca Completion of the Family Mediation training will assist in meeting the certification requirements of Family Mediation Canada and is required in order to be considered for employment with the Family Justice Services Division of the Corrections Branch. However people considering completing the Family Mediation courses as preparation for employment with the Family Justice Services Division should understand that they must have an undergraduate degree in Social Work or a Behavioral Science in addition to the training obtained through the Justice Institute. The Centre for Conflict Resolution courses CRll0A: Dealing with Interpersonal Conflict, CR200: Dealing with Anger, CR 250: Mediation Skills Level I and CR400: Mediation Skills Level II are also required in order to be considered for employment with the Family Justice Services Division of the Corrections Branch and will assist in meeting the certification requirements of Family Mediation Canada. See pages 12-14 for course descriptions and dates. For information about employment opportunities with the Family Justice Services Division and a full statement of qualifications call Valerie Ader at 604-528-5541. INTRODUCTION TO FAMILY JUSTICE SERVICES IN B.C. (CORR606DE) DISTANCE STUDY FAMILY MEDIATION: FROM THEORY TO PRACTICE (CR411) Length: Three month guideline (course should be completed within six months) Fee: $350 What information will help separating couples develop a parenting plan? This introductory correspondence course is for mediators and those working in the helping professions. Participants will learn how the courts define legal terms such as custody, access, guardianship, support and how the family justice system works. The content will not cover issues of property division. Prerequisites: Length: This course will count as one of the courses required by Family Justice Services for employment as a Family Justice Counselor. This course is a requirement for employment as a Family Justice Interviewer along with the requirements of an undergraduate degree and related experience. This course also counts as 14 hours elective credit towards the Certificate in Conflict Resolution. MU CRl lOA/B, CR200, CR250. Three Days (21 hours) Fee: $375 This course will build on Mediation Skills Level I and II and emphasize skills and knowledge specific to the family mediation setting. Topics covered include the intake process and the initial interview, distinguishing between interim and longterm issues, developing parenting objectives, caucusing and formalizing the agreement. In addition ethics for family mediators and the standards for practice developed by Family Mediation Canada will be discussed. Date Instructor Location May 31, Jun 1&2 .... Daniel Hamoline ...................... JI Campus Date: Open-ended registration (you may register at any time) Coordinator: Margot D'Souza, Corrections and Community Justice Division To register call the Registration Office at 604-528-5590. Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 29 MEDIATION ELECTIVES Cont'd Upcoming Fall 2000: A FAMILY MEDIATOR'S PRIMER: LEGAL INFORMATION AND SERVICES FOR SEPARATING FAMILIES (REPLACES CORR606) DELIVERED VIA DISTANCE EDUCATION This course will give an overview of necessary information for family mediators whether working for Family Justice Services Division or in private practice. Topics covered include family and child legislation, legal information services available, confidentiality and definitions of maintenance/child support, custody/access and guardianship. COURT ORIENTATION Other JI Courses of Interest to Family Mediators: COUNSELLING FAMILIES AND INDIVIDUALS THROUGH FAMILY TRANSITION: DIVORCE, SEPARATION AND REMARRIAGE (ET554) VIOLENCE AGAINST WOMEN IN RELATIONSHIPS (EP193) CHILDREN WHO WITNESS ABUSE (CY111) COUPLE AND FAMILY THERAPY CERTIFICATE PROGRAM For information on these and other Social Services and Community Safety Division courses call for a calendar at (604) 528-5632 or check our website: www.jibc.bc.ca Delivered via Distance Education An orientation to court process, Provincial and Supreme courts and authority structure, court forms, court services directory. FINANCIAL ISSUES RELATED TO SEPARATION, DIVORCE AND FAMILY REORGANIZATION Delivered via Distance Education Offers an in-depth understanding of child support guidelines. Also covers spousal support, referrals and resources and family financial reorganization. FAMILY DYNAMICS PART 1: CRITICAL ISSUES Delivered via Distance Education An -overview of developmental needs of children, grief, positive parenting, family communication, step parenting/ blended families, multicultural issues and family systems. FAMILY DYNAMICS PART2: EFFECTS OF ABUSE ON FAMILY MEMBERS Delivered via Distance Education Looks at cycle of abuse, power and control wheel, impact on children, effects of trauma, substance abuse, cultural issues. Focus on screening and determining appropriateness of mediation, design of appropriate process and safety planning. FAMILY DYNAMICS PART 3: DESIGNING APPROPRIATE PRACTICE Delivered in a .fc,ce to face .fonnat. The design and implementation of appropriate mediation practices including conciliation and caucusing techniques and documentation. 30 Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 ASSESSMENTS Do you want a Reality Check on whether you are ready for your assessment? For a description of CR910, Reality Check: Negotiation, see page 22. In order to receive your Certificate in Conflict Resolution you must successfully complete an assessment in conflict resolution/ negotiation. All four components of the assessment process must be satisfactorily completed for the student to pass the assessment. Students have the option of booking their assessment at the Justice Institute, Camosun College or, if they are from outside Vancouver, making their videotape in their own community and sending it in for assessment. You may do your assessment after completing Negotiation Skills Level II even though you may not have finished all of your elective hours. We recommend registering for the assessment one to three months after completing CR360, Negotiation Skills Level IL Instructors and coaches are available on a private contract basis to help you prepare for the assessment. Call Sue Crosato at (604) 528-5622 or email scrosato@jibc.bc.ca for a list of tutors. We also suggest taking CR910, Reality Check: Negotiation, to prepare for the assessment. The assessment consists of: • a written self-evaluation • a written preparation for the negotiation assessment to be role-played • a one-hour role-play simulation with the student acting as the skilled negotiator - an assessor observes the role-play and evaluates it based on identified criteria • an oral questioning period where the assessor asks the student about key concepts of the program as they relate to the role-play We are excited about the numbers of people who are going through the assessment process - acknowledging and verifying their Conflict Resolution skills. To make your planning easier, we have scheduled assessment days, and you now can sign up for specific days. A reminder: registration fees are refundable provided we are notified 7 calendar days prior to the assessment date. If you wish to transfer to another assessment date, a $25.00 fee will be applied. We cannot make exceptions for requests after registration deadline dates. CONFLICT RESOLUTION/NEGOTIATION SKILLS ASSESSMENT (CR950) Fee: $245 (JI Campus and mail-in) $270 (Camosun College) To schedule an assessment or for information on the out-of-town assessment option, call Lorraine Savidan at (604) 528-5683. ~ Re~istration Deadline Location Jan 14 ...................... Dec 23 ............. Camosun College, Victoria Jan 24 ...................... Jan 7 ............... Camosun College, Victoria Feb 24 ..................... Feb 11 ........................................ JI Campus Feb 25 ..................... Feb 11 ........................................ JI Campus Mar 1 ...................... Feb 11 ........................................ JI Campus Mar 2 ...................... Feb 11 ........................................ JI Campus Mar 3 ...................... Feb 11 ........................................ JI Campus Apr 5 ...................... Mar 24 ........................................ JI Campus Apr 6 .,·.................... Mar 24 ........................................ JI Campus Apr 7 ...................... Mar 24 ................................. :...... JI Campus Apr 13 ..................... Mar 24 ........................................ JI Campus Apr 14 ..................... Mar 24 ........................................ JI Campus Registration: (604) 528-5590 ~ Registration Deadline Location May (tba) ............... tba .................. Camosun College, Victoria May 25 ................... May 12 ....................................... JI Campus May 26 ................... May 12 ....................................... JI Campus May 31 '..... ;............. May 12 ....................................... JI Campus Jun 1 ....................... Jun 2 ........................................... JI Campus Aug 9 ...................... Jul 28 .......................................... JI Campus Aug 10 .................... Jul 28 .......................................... JI Campus Aug 11 .................... Jul 28 .......................................... JI Campus Aug 17 .................... Jul 28 .......................................... JI Campus Aug 18 .................... Jul 28 .......................................... JI Campus Assessors are Centre for Conflict Resolution Instructors. Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 31 SATELLITE LOCATIONS & COURSE LISTINGS Following are the courses planned for our out-of-town satellite locations for Winter/Spring 2000. Please note that additional courses will be scheduled for May through August in early 2000. For updates on satellite course offerings and information on loc;;itions not listed here, please visit our website at www.jibc.bc.ca or contact Lorraine Savidan (Telephone: (604) 528-5683; Fax: (604) 528-5640; Email: lsavidan@jibc.bc.ca). ,;J,(' PLEASE NOTE: Many of our co-sponsors use course numbers that are different from those found in our course listings, so • it is important to cross-reference by course title. Fees vary as a result of travel and administrative costs associated with each location. • Please refer to the course descriptions (starting on page 12) for further information and prerequisites. • Registration opening and minimum registration deadlines apply and vary from college to college. • Cancellation and refund policies differ. Please familiarize yourself with the policy of the sponsoring college. • As of the date of this printing we are offering our courses at the following locations (see pages following): Camosun College InterurbanCampus, VICTORIA Malaspina University College, NANAIMO North Island College, CAMPBELL RIVER Okanagan University College, PENTICTON Okanagan University College, VERNON Northwest Community College, PRINCE RUPERT Yukon College, WHITEHORSE NOTE: We are currently talking to colleges and organizations in Abbotsford, Cranbrook, Kamloops, Port Hardy, Prince George, Quesnel and Terrace and hope to bring you courses in these locations in Spring or Fall 2000 We are also planning to offer evening courses at Camosun College in Victoria in Spring or Fall 2000. Watch our website for updates (www.jibc.bc.ca) !! B.CJYUKON TRAINING LOCATIONS Northwe•t Community College ., � ·�ERUPERT North Island College Mala,pina University College B.C.I.T. in Downtown Vancou11er 32 RP.ni.c:tratinn· ffi041 R:;}R-RFi9n WP.h site� www .iibc.bc.ca lnauiries: (604) 528-5608 SATELLITE LOCATIONS & COURSE LISTINGS Cont'd VANCOUVER ISLAND CAMOSUN COLLEGE, VICTORIA Interurban Campus, 4461 Interurban Road Information: School of Business (250) 370-4565. Registration: (250) 592-1556 or (250) 370-3841. '-· ' ' · WINTER/SPRING 2000 Jan 14 & 24 *CR950 Jan20-22 Jan26-27 Feb 2, 7-9 p.m. Feb 3-5 Feb 7-8 Feb 9 Feb 17-19 Feb21-22 Mar2-4 Mar7-8 Mar 16-18 Mar20-21 Mar23-25 Mar 30-Apr 1 Apr 3-7 Apr 13-15 Apr 17-18 CRll0B CR102 Apr27 CRll0A CR302 CR910 CR2(,() CR108 CR200 CR508 CRllOB CR105 CR250 CR2(,() CR360 CRll0A CR362 CR910 Conflict Resolution/Negotiation Skills Assessment: Registration: Lorraine Savidan (604) 528-5683 Centre Assessor Resolving Conflict in the Workplace Duncan Stewart Critical Skills for Communicating in Conflict Patricia Lane Program and Career Orientation Nym Hughes Dealing with Interpersonal Conflict Duncan Stewart Shifting from Positions to Interests Arthur Ridgeway Reality Check: Negotiation Centre Assessor Negotiation Skills Level I Nancy McPhee Managing the Hostile Individual Mario Govorchin Dealing with Anger Elizabeth Azmier-Stewart Challenges of Facilitating Sally Campbell Resolving Conflict in the Workplace Patricia Lane Asserting Yourself in Conflict Situations Ron Monk Mediation Skills Level I Donna Soules Negotiation Skills Level I Duncan Stewart Negotiation Skills Level II Ron Monk Dealing with Interpersonal Conflict Brian Frank Negotiating with· Difficult PeopleMaking It Hard to Say No Arthur Ridgeway Reality Check Centre Assessor $215 $425 $325 NoCharge $425 $325 $175 $425 $325 $425 $325 $425 $325 $425 $425 $650 $425 $325 $Tba SPRING/SUMMER2000 Watch for Camosun College's Spring 2000 Calendar and then website for more courses in May - July !! We are planning to offer: Program and Career Orientation Dealing with Anger Mediation Skills Level I Mediation Skills Level II Civil Procedure Mediating Discrimination and Harassment Complaints Reality Check Conflict Resolution/Negotiation Skills Assessments nd ... watch for evening courses in the Conflict Resolution Program at Camosun this Spring/Fall 2000! Registration: (604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 33 SATELLITE LOCATIONS & COURSE LISTINGS Cont'd VANCOUVER ISLAND Cont'd MALASPINA UNIVERSITY COLLEGE, NANAIMO Community Education Division, 900 - 5th Street. Information: (250) 755-8775. Registration: (250) 755-8755. WINTER/SPRING 2000 Feb 17-19 Mar2-4 Apr 14-15 May 5-6 CRllOB Resolving Conflict in the Workplace (HHJI 005) CR260 Negotiation Skills Level I (HHJI 003) CR316 Unfinished Business (HHJI 016) CR105 Asserting Yourself in Conflict Situations (HHJI 015) Donna Soules Ron Monk Arthur Ridgeway Nancy McPhee $425 $425 $325 $325 SPRING/SUMMER2000 Watch for Malaspina's Spring 2000 Brochure and then website for more courses in May - July ! ! We are planning to offer: Dealing with Anger (May 2000) Defensiveness in Conflict (June 2000) Negotiation Skills Level II (June/July 2000) NORTH ISLAND COLLEGE, CAMPBELL RIVER Community Education Programs, 1685 South Dogwood Street Information and Registration: (250) 923-9790. Mar2-4 Apr 14-15 May 10 May 11-13 Jun 22-23 CRllOA Dealing with Interpersonal Conflict CR105 Asserting Yourself in Conflict Situations CR101 Handling Conflict on the Telephone CR260 Negotiation Skills Level I CR834 Reconciling Differences Sandy Dunlop Nancy McPhee Ron Monk Ron Monk Arthur Ridgeway $456 $356 $256 $456 $381** **Fee Includes Test Instruments BC INTERIOR AND NORTH COAST OKANAGANUNIVERSITY COLLEGE Penticton Continuing Education 583 Duncan Avenue West Information: Joyce Hoglund (250) 492-4305. Registration: (250) 490-3959. Vernon Contimiing Education 2899-30th Avenue Information: Vi Brett (250) 503-2650. Registration: (250) 503-2653. WINTER/SPRING 2000: Feb 17-19 Mar 30-Apr 1 May 4-5 34 CRl JOA Dealing with Interpersonal Conflict CR250 Mediation Skills Level I CR 108 Managing the Hostile Individual Registration: (604) 528-5590 Kelly Henderson Jim Toogood Mario Govorchin Web site: www.jibc.bc.ca Pen tic ton Vernon Vernon $495 $495 $395 Inquiries: (604) 528-5608 SATELLITE LOCATIONS & COURSE LISTINGS Cont'd BC INTERIOR AND NORTH COAST Cont'd NORTHWEST COMMlJNITY COLLEGE, PRINCE RUPERT 130 First Avenue West Information and Registration: (250) 624-6054 April 6-8 CRll0B Resolving Conflict in the Workplace Jim Toogood $Tba YUKON YUKON COLLEGE, WlllTEHORSE Professional Studies, 500 College Drive Information: Stu Mackay (867) 668-8751. Registration: (867) 668-8710. Toll-Free: 1-800-661-0S04. Feb 14-18 Mar30-31 Tba CR400 CR102 CR3(j() Mediation Skills Level II Critical Skills for Communicating in Conflict Negotiation Skills Level II Registration: (604) 528-5590 Web site: www.jibc.bc.es Ron Monk Mario Govorchin Tba Inquiries: (604) 528-5608 $650 $300 $Tba 35 FIRST NATIONS NEGOTIATION SKILLS CERTIFICATE PROGRAM Over the past six years, we have delivered the First Nations Negotiation Skills Certificate Program on a contract basis to communities that wish to train up to 25 members in negotiation skills for treaty negotiations, contract negotiations or negotiating on a daily basis in the workplace or the community. We are now offering communities the opportunity to contract with us on a course-by course basis over a period of time convenient to the community, to accumulate the required number of training hours for participants to receive a certificate. Once the coursework has been completed, we will schedule the skill assessment requirement of the certificate. Note: This program certificate is only available to communities who contract with us to deliver the courses on-site in the community. It is unfortunately not open for individual student registration. Participants in the training group must complete the required number of training days and pass the skill assessment to receive a certificate. The courses in this certificate program total 25 days, or 175 hours of classroom training; including both required (98 hours) and elective (77 hours) courses. Courses are fully interchangeable with courses on the Conflict Resolution Certificate Program, but are offered in a First Nations context by trainers with extensive experience in working with First Nations communities and organizations. First Nations trainers and coaches form part of the training team, to ensure that cultural relevance is achieved. The required courses for this certificate program total 14 days of training: Elective courses include: • • Dealing with Interpersonal Conflict (CRll0A FN) • Dealing with Anger in Negotiations (CR200FN) • Negotiation Skills Level 1 (CR260FN) • Negotiation Skills Level 2 (CR360FN) • • • • Asserting Yourself in Conflict Situations (CR105FN) (2 days) Critical Skills for Communicating in Conflict (CR735FN) (2 days) Intercultural Issues in Negotiations (CR833FN) (2 days) Team Negotiations (CR832FN) (2 days) Other elective courses may be chosen from the Conflict Resolution Certificate program to complete the required 11 elective training days (or 77 elective hours). For further information about this program please contact: Marg Huber, Director, Centre for Conflict Resolution Telephone: (604) 528-5613; e-mail: mhuber@jibc.bc.ca Renee Nyberg-Smith, First Nations Advisor Telephone: (604) 528-5621; e-mail: rnyberg-srnith@jibc.bc.ca Karen Falk, Program Planner, Centre for Conflict Resolution Telephone: (604) 528-5615; e-mail: kfalk@jibc.bc.ca 36 Registration: (804) 528-5590 Web site: www.jlbc.bc.ca Inquiries: (804) 528-5808 INSTRUCTIONAL TEAM Instructors Elizabeth Azmier-Stewart, CRC, B.A. (Psych.). Trainer in conflict resolution, negotiation and mediation skills. Mediator in areas of workplace, organizational, landlordtenant, cooperatives, community, family, school and child protection mediation. Background in small business, working with disturbed youth and their families, and employment counselling. Joan Balmer, M.A. Trainer specializing in anger management and power issues in the dispute resolution process. Consultant with Ryane Consulting Inc. Charles Boehm-Hill, M.Ed., M.A. Trainer specializing in cultural diversity issues. Charles is the Director of the NCBI Victoria Interim Chapter. Sally Campbell, CRC, B.A., Cert. in Ed, J.D. Trainer in conflict resolution, negotiation and mediation specializing in facilitating multi-party disputes. Work includes First Nations negotiation training as well as training for Continuing Legal Education of B.C., regional land-use tables and RCMP. Background: Law. Valerie Dudoward. Tsimshian Nation, trainer in Aboriginal community for over 20 years, specializing in intercultural training at the Justice Institute; program manager with the Native Courtworker and Counselling Association of B.C.; recently served as women's equity representative for the B.C. Labour Force Development Board; TV host and recipient of an international video award in Washington state. Sandy Dunlop. Trainer in conflict resolution, peer-mediation in schools, communication skills and anger management. Mediator in private practice, specializing in the resolution of parent-teen conflict, conflicts within families, between teens and in the workplace. Background in journalism, group facilitation and law. Ed Eduljee. Trainer specializing in intercultural relations and communications in the community and workplace. Facilitator for community consultations and workshops; leadership and board development in community agencies. Background: Past Director for Multiculturalism and Manager for Human Rights Education, Government of B.C.; president and director of various community organizations. Michael Fogel, C.Med., M.Ed. (Counselling Psych.), LL.B., J.D. Trainer in conflict resolution, specializing in mediation, negotiation and group facilitation skills for organizations. Mediator specializing in commercial, business, multi-party and organizational conflicts, public policy and family disputes. Background includes law, counselling psychology and organizational consulting. Brian Frank, B.A., CRC, Certified Mediator. Mediator and trainer since 1992 working in the areas of family, workplace and community. Background in Social Psychology and Theology with extensive experience in applying psychological type to conflict analysis. Registration: (604) 528-5590 Mario Govorchin, CRC, B.A. (Psych.). Trainer in conflict resolution, mediation and negotiation, specializing in anger management and working with troubled youth. Mario is a certified instructor with the Crisis Prevention Institute. Background includes psychology, organizational consulting and working with a wide variety of government, business and community organizations. Karen Haddigan, CRC, B.Sc. (Social Science), C.Med. Trainer in conflict resolution, mediation and negotiation specializing in group dynamics. Mediator specializing in group and organizational settings, workplace conflicts, land-use planning processes and construction disputes. Background in psychology and community development. Daniel Hamoline, M.S.W., LL.B. Family and divorce mediator, therapist, arbitrator and family lawyer. He specializes in teaching and training in mediation, and is a founding member of Fifth Avenue Counselling, Mediation and Arbitration in Saskatoon. Gary Harper, CRC, LL.B. Trainer in conflict resolution, specializing in management training and development, business communications and managing change. Background includes law, the insurance industry and management. Gary has also taught writing and public speaking. Kelly Henderson, R.N., B.Sc.N., M.Ed. (Counselling Psych.). Trainer in conflict resolution, negotiation and mediation. Background in the health care industry, critical incident stress debriefing and private consulting providing facilitation and training services in team building and mediation. Wendy Hilliard, CRC, Teaching Certificate, LL.B. Trainer in conflict resolution, negotiation and mediation. Background in business law instruction, peer counselling and secondary school teaching, as well as providing educational services to Continuing Legal Education and other governmental and educational groups. Stacey Holloway, B.Sc.N. Trainer in conflict resolution, mediation and negotiation specializing in human relations and organizational behaviour. Mediator specializing in organizational, community, family and multi-party facilitation. Background in organizational consulting, peer mediation in the school system, teaching of psychiatric nursing and work in the health care industry. Marg Huber, CRC, B.A., C.Med. Director of the JI Centre for Conflict Resolution. Trainer in dispute resolution, specializing in intercultural conflict resolution and a mediator since 1986, in organizational, non-profit, family, community and intercultural settings. Marg has background in adult education and program management. Nym Hughes, CRC, Adult Ed. Diploma. Trainer in conflict resolution, mediation and negotiation. Mediator specializing in workplace, group and organizational settings. Background in adult education, social services, women's groups, community groups, and designing and leading diversity awareness workshops. Web site: www.jibc.be.cs a Inquiries: (604) 528-5608 37 INSTRUCTIONAL TEAM Ed Jackson, CRC, CGA. Trainer in conflict resolution, specializing in the financial impacts of separation and divorce. Mediator in workplace disputes and separation/divorr;:e agreements. Background in accounting. Patricia Lane, LLB. Trainer in conflict resolution. Mediator specializing in all aspects of divorce and family mediation as well as commercial mediation. Background in alternative dispute resolution includes labour negotiations, land claims management issues, land-use issues and organizational development work. Jeannette Matson, M.S.W. Trainer specializing in culturaldiversity issues in the dispute resolution process. Jeannette is the director of NCBI B.C. Chapter. Nancy McPhee, CRC. Trainer in conflict resolution and negotiation specializing in communication skills. Media~ tor in workplace conflict providing group facilitation. Background in education, community development, program administration, board and committee work, and training. Ron Monk, CRC, D.Tech. Trainer in conflict resolution, mediation and negotiation. Mediator specializing in family, child protection, workplace, government agencies and multi-party/group facilitation. Background in broadcasting, business and non-profit management as well as facilitation of planning and economic development strategies. Arthur Ridgeway, M.Ed. (Counselling Psych.), Ph.D. (Ed. Psych.). Trainer in leadership, decision-making, conflict resolution, negotiation, consensus-building and teambuilding processes specializing in organizational workplace settings. Consultant and facilitator focusing on leadership development, team effectiveness, change management and conflict resolution. Background: Registered Psychologist. Jill Schroder, CRC, B.A., M.Sc. Trainer in conflict resolution and communication skills. Mediator specializing in workplace and relationship disputes. Background in systems analysis, computer simulation and multimedia presentation. Donna Soules, CRC, M.A. (Conflict Resolution) Trainer in conflict resolution and mediation. Mediator in organizational, non-profit agency, family, custody & access and school conflicts. Background in school conflict and workplace teams. Duncan Stewart, CRC, M.Ed., Ph.D. (Psych.), Dipl. Bus. Admin., R.C.C. Trainer and consultant in conflict resolution, mediation and negotiation. Specializing in remedial interventions for dysfunctional workgroups,' particularly those involving resolution of harassment and discrimination complaints. Background in organizational development, employee assistance programs, and group facilitation consultation services for human resources management and labour groups. Michael Talbot, M.A., M.Tech. Organizational consultant in private practice, with a particular interest in organizational evolution. 38 Registration: (604) 528-5590 Jim Toogood, CRC. Trniner in conflict resolution, negotiation and mediation with First Nations groups. Mediator, facilitator and consultant in organizational workplace settings, commercial, personal injury and labour disputes. Background in business and labour. Dale Trimble, M.A. Counsellor in private practice and cofounder of the Vancouver Assaultive Husbands Program. He has been working with assaultive men since 1977, and has provided training, consultation and supervision throughout Canada. Lee Turnbull, LLB., M.Ed., C.Med. Mediator, facilitator and trainer in the family, commercial, government, and organizational areas. . Deborah White, B.S.W., M.A. Trainer in conflict resolution negotiation, mediation, change management, team building and communication skills specializing in organizational training. Mediator, facilitator and consultant focusing on organizations, community and multiparty disputes. Background in human relations and group facilitation. Sue Yerxa, CRC; Leadership Diploma. Trainer in conflict resolution, mediation, negotiation and communication skills. Mediator in workplace, victim/offender, and community disputes. Facilitator working in organizational change and team building. Background in high risk youth, non-profit organization management and schools. Dale Zaiser, B.A., M.A. Trainer in conflict resolution, negotiation and interpersonal skills. Facilitator working with organizational conflict and the management of change. Background includes psychiatric nursing, peer mediation in the school system and organizational development work. Coaches Mike Adam, Nancy Baker, Juan Barker, Keith Barker, Janice Bateman, Trudie Begbie, Arlene Blake, Sherry Bowlby, Pat Bragg, Marj Busse, Sherri Calder, M.µilou Carrillo, Susan Cawsey, Judith Ceroli, Beryl Clayton, Linda Dobson Sayer, Sandy Dunlop, Jory Faibish, Cheryl Farmer, Brian Frank, Maureen Garrity, Kelly Grittner, Maureen Hannah, Anne Harker, Terry Harris, Carolyn Hayes, Sandra Heath, Lori Henderson, Nancy Hinds, Bev Hurd, Jennifer Johnson, Mark Johnson, Sandy Kellough, Kel Kelly, Tim Langdon, Mary Ann Lewis, Rob Lewis, Sherry Lockwood, Claudia Lowry, Laura Matsuda, Marguerite McCallion, John McCandless, Julia Menard, Susan Mulkey, Carol Myers, Terry Neiman, Christine Newton, Phyllis Nordquist, Sena Paradis, Ingrid Pipke, Jane Roberts, Lina Rose, Sandra Rossi, Rosemary Rolands, Madeline Sauve, Lane Sherman, Rick Singer, George Siudut, Steve Smyth, Pam Theriault, Lillian Van Pelt, Heather Wheating, Gordon White, Kim White, Sharon Wilson, Liz Wouters, John Wright, Doug Yearwood, Susan Yerxa. Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 CHRONOLOGICAL COURSE LISTING Refer to course descriptions for prerequisites and recommended · advance work. To register for courses at then campus and BCIT Downtown contact then registration office at (604) 528-5590. To register in our Vancouver Island, Okanagan, Kootenay and Yukon courses, please call the co-sponsoring college's registration office telephone numbers provided in this listirig. More courses for Satellite locations ! Check www.jibc.bc.ca for May to August listings. ~ Janl4 Qmm Conflict Resolution/Negotiation Assessment (CR950) at CAMOSUN COLLEGE, Vu:toria To register: Lorraine Savidan (604) 524-5683 Instructor Centre Assessor Jan 17-19 Resolving Conflict in the Workplace (CRll0B) Jan 20-22 Resolving Conflict in the Workplace (CRll0B) at CAMOS UN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Duncan Stewart Conflict Resolution/Negop(ltionAssessme11t (CR950) at CAMOSUN COLLEGE, Vu:toria To register: Lorraine Savidan (604) 524-5683 Centre Assessor Jan24-25 Critical Skills for Communicating in Conflict- BCIT (CRJ 02) Nancy McPhee Jan 24-26 Dealing with Anger (CR200) Jan26-27 Critical Skills for Communicating in Conflict (CR102) at CAMOSUN COLLEGE, Vu:toria To register: (250) 592-1556 or (250) 370-3841 Patricia Lane Jan 26-28 Dealing with Interpersonal Conflict (CRl lOA) Wendy Hilliard Jan24 Joan Balmer Stacey Holloway Jan 26-28 Resolving Conflict in the Workplace - BCIT (CRll0B) Jan 31-Feb 2 Negotiation Skills Level l (CR260) Mario Govorchin Dale Zaiser Feb 2 (7-9 p.m.) Program and Career Orientation Session at CAMOSUN COLLEGE, Victoria To register: (250) 370-4129 NymHughes Feb 3-4 Critical Skills for Communicating in Conflict (CRl 02) Deborah White Feb3-5 Dealing With Interpersonal Conflict (CRll0A) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Duncan Stewart Feb7 Reality Check: Negotiation (CR910) Centre Assessor Feb 7-8 Shifting from Positions to Interests (CR302) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Arthur Ridgeway Feb 7-9 Mediation Skills Level 1 (CR250) Gary Harper Feb9 Reality Check: Negotiation (CR910) at CAMOSUN COLLEGE, Vu:toria To register: (250) 592-1556 or (250) 370-3841 Feb 9-11 Resolving Conflict in the Workplace (CRll0B) Jiin Toogood Feb 10-11 Criticism: How to Give & Receive It (CR206) Deborah White Feb 14 Reality Check: Negotiation (CR910) Centre Assessor Feb 14-16 Dealing with Interpersonal Conflict (CRl lOA) Nancy McPhee Feb14-18 Mediation Skills Level II (CR400) at YUKON COLLEGE, Whitehorse To register: (867) 668-8710 Toll Free: 1 800-661-0504 Centre Assessor Ron Monk Feb 16-18 Dealing with Anger (CR200) Joan Balmer Feb17-19 Resolving Conflict in the Workplace (CRll0B) at MALASPINA UNNERSITY COLLEGE, Nanaimo To register: (250) 755-8755 Donna Soules Dealing with Interpersonal Conflict (CRll0A) at OKANAGAN UNWERSITY COLLEGE, Penticton To register: (250) 490-3959 Kelly Henderson Feb 17-19 Feb 17-19 Feb21 Negotiation Skills Level I (CR260) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 TBA Handling Conflict on the Telephone (CRlOl) Registration: (604) 528-5590 Web site: www.jibc.bc.ca Nancy McPhee Inquiries: (6041 E.'W-5608 39 CHRONOLOGICAL COURSE LISTING Cont'd ~ Instructor Course Managing the Hostile Individual (CR108) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Mario Govorchin Negotiation Skills Level 1 - BCIT (CR260) Karen Haddigan Felt-22-2.J.---" .. Shifting from Positions to Interests (CR302) Arthur Ridgeway Feb 22-24 Resolving Conflict in the Workplace (CRll0B) Feb24 Assessments (CR950) Centre ~s~ssor Feb 24-25 · Unfinished Business (CR316) Arthur Ridgeway Feb24-25 Asserting Yourself in Conflict Situations -BCJT ( CRJ 05) Feb25 Assessments (CR950) Centre Assessor Feb 28-29 Critical Skills for Communicating in Conflict (CR102) Wendy Hilliard Mar 1 Assessments (CR950) Centre Assessor Mar 1-3 Mediation Skills Level I (CR250) Mar2 Assessments (CR950) Mar 2-4 Dealing With lnterpersonal Conflict (CRll0A) at NORTH JSLAND CO/LEGE, Campbell River To register: (250) 923-9790 Feb21-22 Feb21-23 Ron Monk Jill Schroder Donna Soules Centre Assessor Mar 2-4 Negotiation Skills Level I (CR260) at MALASPINA UNIVERSITY CO/LEGE, Nanaimo To register: (250) 755-8755 Mar 2-4 Dealing With Anger (CR200) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Sandy Dunlop Ron Monk Elizabeth Azmier-Stewart Mar 3 Assessments (CR950) Centre Assessor Mar 6-7 Managing the Hostile Individual (CR108) Mario Govorchin Mar6-7 Negotiating within a Labour Context - BCJT (CR501) Mar 6-8 Dealing with Interpersonal Conflict (CRll0A) Mar 7-8 Challenges of Facilitating (CR508) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Deborah White/Larry Gregg Jim Toogood Sally Campbell Mar 8-10 Dealing with Anger - BCJT (CR200) Mario Govorchin Mar 8-10, 13-14 Mediation Skills Level II (CR400) Deborah White Mar 9-11 Resolving Conflict in the Workplace (CRll0B) Nancy McPhee Mar 10-11 Parent-Teen Mediation: Theory & Practice (CR409) Sandy Dunlop Mar 13 Reality Check: Mediation (CR920) Mar 13-15 Centre Assessor Negotiation Skills Level I (CR260) Ron Monk Mar 16-17 Critical Skills for Communicating in Conflict (CR102) Ed Jackson Mar 16-18 Resolving Conflict in the Workplace (CRllOB) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Mar 20 Reality Check: Negotiation (CR910) Mar 20-21 Asserting Yourself in Conflict Situations (CR105) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Patricia Lane Centre Assessor Ron Monk Mar 20-21 Asserting Yourself in Conflict Situations (CR105) Deborah White Mar 20-21 Group Dynamics - BCJT (CR504) Karen Haddigan Mar 20-24 Negotiation Skills Level II (CR360) Dale Zaiser Mar 22-24 Mediation Skills Level I (CR250) Mar 22-24 Resolving Conflict in the Workplace - BCJT (CRJJ0B) Mar 23-25 Mediation Skills Level I (CR250) at CAMOSUN CO/LEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 40 Registration: (604) 528-5590 Kelly Henderson Web site: www.jibc.bc.ca Ed Jackson Donna Soules Inquiries: (604) 528-5608 CHRONOLOGICAL COURSE LISTING Cont'd Date Mar 27 ~ Mar 27-29 Dealing with Anger (CR200) Joan Balmer Mar 28-30 Dealing with Interpersonal Conflict (CRl lOA) Gary Harper Mar 29-31 Negotiation Skills Level I (CR260) Mar 30-31 Critical Skills for Communicating in Conflict (CR102) at YUKON COLLEGE, Whitehorse To register: (867) 668-8710 Toll Free: 1 800-661-0504 Mar30-Apr 1 Mediation Skills Level I (CR250) at OKANAGAN UNIVERSITY COLLEGE, Vernon To register: (250) 503-2653 Instructor Centre Assessor Reality Check: Negotiation (CR910) Wendy Hilliard Mario Govorchin Jim Toogood Mar30-Apr 1 Negotiation Skills Level I (CR260) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Duncan Stewart Apr 3 Applying the Wisdom of Meditation in Everyday Conflict (CR109) Dale Trimble Apr 3-5 Resolving Conflict in the Workplace (CRll0B) Apr3-7 Negotiation Skills Level ll (CR360) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Apr 3-7 Mediation Skills Level II (CR400) KarenHaddigan Apr 4-5 Negotiating with Difficult People: Making It Hard to Say No (CR362) Arthur Ridgeway Apr 5 Assessments (CR950) Centre Assessor Apr 6 Assessments (CR950) Centre Assessor Apr 6-7 Reconciling Differences (CR834) Arthur Ridgeway Apr 6-7 Critical Skills for Communicating in Conflict (CR102) Apr6-8 Resolving Conflict in the Workplace (CRll0B) at NORTHWEST COMMUNITY COLLEGE, Prince Rupert To register: (250) 624-6054 Mario Govorchin Ron Monk Wendy Hilliard Jim Toogood Apr 7 Assessments (CR950) Apr 10-12 Mediation Skills Level I - BCIT (CR250) Centre Assessor Apr 10-12 Mediating Discrimination & Harassment Complaints (CR514) Apr 10-12 Dealing with Interpersonal Conflict (CRl lOA) Apr 11, 13 & 15 Evening Class: Critical Skills for Communicating in Conflict (CR102) Sue Yerxa Apr 12-14 Dealing with Anger (CR200) Ron Monk Apr 13 Assessments (CR950) Ed Jackson Duncan Stewart Jill Schroder Centre Assessor Apr 13-14 Civil Procedure - BCIT (CR846) Terry Harris Apr 13-14, 17-19 Negotiation Skills Level II (CR360) Deborah White Apr 13-15 Dealing With lnterpersonal Conflict (CRll0A) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Brian Frank Apr 14 Assessments (CR950) Centre Assessor Apr 14-15 Asserting Yourself in Conflict Situations (CR105) at NORTH ISIAND COLLEGE, Campbell River To register: (250) 923-9790 Nancy McPhee Apr 14-15 Unfinished Business (CR316) at MAIASPINA UNIVER$ITY COLLEGE, Nanaimo To register: (250) 755-8755 Arthur Ridgeway Apr 17-18 Negotiating with Difficult People-Making It Hard To Say No (CR362) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Arthur Ridgeway Apr 17-19 Negotiation Skills Level I (CR260) Mario Govorchin Apr 18-20 Resolving Conflict in the Workplace (CRll0B) Apr 19 Handling Conflict on the Telephone (CR101) Apr 25-26 Asserting Yourself in Conflict Situations (CR105) Apr 25-27 Dealing with Interpersonal Conflict (CRI lOA) Registration: (604) 528-5590 Web site: www.jibc.bc.ca Joan Balmer TBA Nancy McPhee Ed Jackson Inquiries: (604) 528-5608 41 CHRONOLOGICAL COURSE LISTING Cont'd Date Apr 25-27 Course Peacemaking Circles: A Process for Building Consensus & Relationships (CR315) Apr27 Reality Check (CR910) at CAMOSUN COLLEGE, Victoria To register: (250) 592-1556 or (250) 370-3841 Instructor Barry Stuart Centre Assessor Critical Skills for Communicating in Conflict (CR102) Apr 27-28 Gary Harper More courses for Satellite locations ! Check www.jibc.bc.ca for May to August listings. May 1-2 The Circle of Forgiveness (CR313) May 1-3 Resolving Conflict in the Workplace (CRll0B) May 2-4 Mediation Skills Level 1 (CR250) May 3-5 Dealing with Anger (CR200) May4-5 Managing the Hostile Individual (CRJOB) at OKANAGAN UNWERSITY COUEGE, Vernon To register: (250) 503-2653 · Mario Govorchin May 5 Reality Check: Negotiation (CR910) Centre Assessor May 5 Integrating Conflict Resolution Skills into the Elementary School Curriculum (CR107) Jack Emberly May5-6 Asserting Yourself in Conflict Situations (CR105) at MAIASPINA UNWERSITY COLLEGE, Nanaimo To register: (250) 755-8755 Nancy McPhee Barbara Phillips Jim Toogood Ron Monk Elizabeth Azmier-Stewart MayB-9 Shifting from Positions to Interests - BCJT ( CR302) Arthur Ridgeway May 8-10 Negotiation Skills Level I (CR260) Nancy McPhee May 9 The Art of Refrarning (CR366) Karen Haddigan May JO Handling Conflict on the Telephone (CRJ0J) at NORTH ISIAND COLLEGE, Campbell River To register: (250) 923-9790 May 10-11 Building Consensus (CR516) May 10-12 Dealing with Interpersonal Conflict - BCJT (CR] I 0A) Arthur Ridgeway Jill Schroder May 10-12, 15-16 Mediation Skills Level II (CR400) May 11-13 Negotiation Skill Level I (CR260) at NORTH ISIAND COLLEGE, Campbell River To register: (250) 923-9790 May 12 Ron Monk Deborah White Storytelling in Dispute Resolution (CR405) Ron Monk Gary Harper May 15 Reality Check: Negotiation (CR910) May 15-16 Critical Skills for Communicating in Conflict (CR102) May 17-18 Asserting Yourself in Conflict Situations (CR105) May 17-19, 23-24 Negotiation Skills Level II (CR360) May 18 Reality Check: Negotiation (CR910) Centre Assessor May 23-25 Resolving Conflict in the Workplace (CRll0B) Kelly Henderson May 24-26 Mediation Skills Level I (CR250) Deborah White May 25 Assessments (CR950) Centre Assessor May 25-26 Mediation Skills Level III (CR829) May 25-27 Dealing with Anger (CR200) May 26 Assessments (CR950) Centre Assessor May 29 Reality Check: Mediation (CR920) Centre Assessor May 29-31 Dealing with Interpersonal Conflict (CRl lOA) May 29-31 Negotiation Skills Level 1- BCJT (CR260) May 30-31 Dynamics of Power in Dispute Resolution (CR314) May 31 Assessments (CR950) Centre Assessor May 31-Jun l-2 Family Mediation: From Theory to Practice (CR411) Daniel Hamoline 42 Registration: (604) 528-5590 Centre Assessor Gary Harper Nancy McPhee Mario Govorchin Michael Fogel Joan Balmer Web site: www.jibc.bc.ca Gary Harper Ron Monk Joan Balmer Inquiries: (604) 528-5608 CHRONOLOGICAL COURSE LISTING Cont'd ~ ~ Jun 1 Assessments (CR950) Instructor Centre Assessor Jun 1-2 Challenges of Facilitating - BCIT (CR508) Karen Haddigan Jun 2 Assessments (CR950) Jun 5-7 Mediation Skills Level I (CR250) Jun6 Handling Conflict on the Telephone (CR101) Jun 6, 8, 13, 15 & 17 Evening Class: Dealing with Interpersonal Conflict (CRl lOA) Centre Assessor Elizabeth Azmier-Stewart TBA SueYerxa Jun 7-9 Negotiation Skills Level I (CR260) Jun 8-9 Designing Conflict Management Systems (CR848) Jun 10,17, 24 Resolving Conflict in the Workplace (CRll0B) Jun 12-13 Critical Skills for Communicating in Conflict (CR102) Nancy McPhee Jun 12-14 Resolving Conflict in the Workplace - BCIT ( CRJ 1OB) Wendy Hilliard Jun 14-15 Mediating Dangerously: The Frontiers of Conflict Resolution Transformation & Forgiveness (CR407) Kenneth Cloke/ Joan Goldsmith Jun 14-16 Dealing with Anger (CR200) Jun 15-16 Criticism: How to Give & Receive lt - BCIT (CR206) Jun 15-17 Dealing with Interpersonal Conflict (CRll0A) Stacey Holloway Jun 19-20 Asserting Yourself in Conflict Situations (CR105) Deborah White Jun 19-20 Mediating Court-Based & Non-Relationship Cases (CR460) Karen Haddigan Jun 21-22 Caucusing/Conciliation: Conducting Separate Meetings in Mediation (CR406) Michael Fogel Jun 21-23 Mediation Skills Level I (CR250) Donna Soules Jun 22-23 Reconciling Differences (CR834) at NORTH ISLAND COLLEGE, Campbell River To register: (250) 923-9790 Arthur Ridgeway Jun 26-27 Unfinished Business (CR316) Arthur Ridgeway Jun26-30 Negotiation Skills Level 11 - BCIT ( CR360) Stacey Holloway Jun 28-29 Reconciling Differences (CR834) Arthur Ridgeway Jun 28-30 Negotiation Skills Level I (CR260) Dale Zaiser Jul 4-6 Resolving Conflict in the Workplace (CRll0B) JimToogood Jul 4-6 Mediation Skills Level I (CR250) Gary Harper Jul 5-7 Dealing with Anger (CR200) Jul 8, 15, 22 Dealing with Interpersonal Conflict (CRl 10A) Jul 10-11 Asserting Yourself in Conflict Situations (CR105) Mario Govorchin Jul 10-11 Shifting from Positions to Interests (CR302) Arthur Ridgeway Dale Zaiser Christina Merchant Jill Schroder Joan Balmer Deborah White Stacey Holloway Ed Jackson Jul 10-12 Facilitating & Mediating Multi-Party Disputes -BCIT (CR520) Jul 12-13 Negotiating with Difficult People - Making It Hard to Say No (CR362) Arthur Ridgeway Jul 12-14 Negotiation Skills Level I (CR260) Karen Haddigan Jul 13-14 Critical Skills for Communicating in Conflict - BCIT ( CRJ 02) Deborah White Jul 13-14, 17-19 Mediation Skills Level II (CR400) Jul 17-19 Dealing with Interpersonal Conflict (CRl lOA) Jul 20 Reality Check: Negotiation (CR910) Centre Assessor Jul 20-22 Resolving Conflict in the Workplace (CRll0B) Kelly Henderson Jul 20-21, 24-26 Negotiation Skills Level II (CR360) Dale Zaiser Jul 24-25 Civil Procedure (CR846) Terry Harris Jul 24-26 Meqiation Skills Level 1 - BCIT ( CR250) Jim Toogood Registration: (604) 528-5590 Web site: www.jibc.bc.ca Sally Campbell Stacey Holloway Jill Schroder Inquiries: (604) 528-5608 43 CHRONOLOGICAL COURSE LISTING Cont'd Course Date Jul 26-28 Instructor Dealing with Anger (CR200) Nancy McPhee Jul 27 Reality Check: Negotiation (CR910) Centre Assessor Jul27-28 Managing the Hostile Individual - BCIT (CRJOB) Mario Govorchin Jul 28 Reality Check: Mediation (CR920) Centre Assessor Aug 1-3 Negotiation Skills Level I (CR260) Mario Govorchin Aug2 Reality Check: Negotiation (CR910) Centre Assessor Aug3-4 Intercultural Communication: Bridging the Divide in Conflict Situations (CR552) Aug3-4 Critical Skills for Communicating in Conflict (CR102) Aug8-10 Dealing with Interpersonal Conflict (CRll0A) Kelly Henderson Aug9 Assessments (CR950) Centre Assessor EdEduljee/ Valerie Dudoward/ Marg Huber Ed Jackson Aug9-11 Mediation Skills Level I (CR250) Stacey Holloway Aug 10 Assessments (CR950) Centre Assessor Aug 10-11 Collective Bargaining: Negotiating in an Interest-Based Way (CR507) Deborah White/ Larry Gregg Aug 11 Assessments (CR950) Centre Assessor Aug 14-16 Resolving Conflict in the Workplace (CRI JOB) Aug 14-18 Mediation Skills Level II - BCIT (CR400) Aug 15-16 Working though Impasse to Agreement (CR368) Aug17 Assessments (CR950) Centre Assessor Joan Balmer Karen Haddigan Chris Knight Aug17 The Creative Negotiator/Mediator (CR367) David Gouthro Aug18 Assessments (CR950) Centre Assessor Aug 21-23 Negotiation Skills Level I (CR260) Nancy McPhee Aug21-25 Negotiation Skills Level II (CR360) Mario Govorchin Aug23-25 Dealing with Interpersonal Conflict (CRll0A) Joan Balmer Aug24-25 Asserting Yourself in Conflict Situations (CR105) Aug28-29 Critical Skills for Communicating in Conflict (CR102) Mario Govorchin Aug28-30 Dealing with Anger (CR200) Stacey Holloway Aug29-31 Mediation Skills Level I (CR250) Aug 29-31 Resolving Conflict in the Workplace (CRll0B) Deborah White Aug31 Reality Check: Mediation (CR920) Centre Assessor 44 Registration: (604) 528-5590 Gary Harper Ed Jackson Web site: www.jibc.bc.ca Inquiries: {604) 528-5608 COURSE LISTINGS ~ fin Applying the Wisdom of Meditation in Everyday Conflict (CR109) ................................................................. 15 The Art of Reframing (CR366) ............................................................ 15 Asserting Yourself in Conflict Situations (CRI 05) .............................. 15 Building Consensus (CR516) ................................................................. t 6 Caucusing/Conciliation: Conducting Separate Meetings in Mediation (CR406) ........................................................ 25 The Circle of Forgiveness (CR313) ..................................................... 16 Challenges of Facilitating (CR508) ...................................................... 16 Civil Procedure (CR846) ...................................................................... 25 Collective Bargaining: Negotiating in an Interest-Based Way (CR507) ............................................................. 17 The Creative Negotiator/Mediator (CR367) ....................................... 17 Critical Skills for Communicating in Conflict (CR102) ...................... 17 Criticism: How to Give and Receive It (CR206) ................................. 17 Dealing with Anger (CR200) ................................................................ 13 Dealing with Interpersonal Conflict (CRl 10A) .................................. 12 Defensiveness in Conflict (CR317) ...................................................... 18 Designing Conflict Management Systems (CR848) ............................ 18 Dynamics of Power in Dispute Resolution (CR3 l 4) ........................... 18 Facilitating and Mediating Multi-Party Disputes (CR520) .......... :...... 18 Family Mediation: From Theory to Practice (CR411) ...................... 29 Group Dynamics (CR504) .................................................................... 19 Handling Conflict on the Telephone (CRlOl) .................................... 19 Integrating Conflict Resolution Skills into the Elementary School Curriculum (CRJ07) ........................................... 20 Intercultural Communication (CR552) ................................................ 20 Managing the Hostile Individual (CR108) ........................................... 20 Mediating Court-Based and Non-Relationship Cases (CR460) ..................................................................................... 26 Mediating Dangerously: The Frontiers of Conflict Resolution, Transformation and Forgiveness (CR407) .................... 26 Mediating Discrimination and Harassment Complaints (CR514) ........................................................................... 26 Mediation Skills Level I (CR250) ........................................................ 14 Mediation Skills Level II (CR400) ....................................................... 27 Mediation Skills Level III (CR829) ...................................................... 28 Negotiating with Difficult People: Making It Hard to Say No (CR362) ................................................... 21 Negotiating within a Labour Context (CR501) ................................... 21 Negotiation Skills Level I (CR260) ...................................................... 13 Negotiation Skills Level II (CR360) .................................................... 14 Parent-Teen Mediation: Theory and Practice (CR409) ..................... 27 Peacemaking Circles (CR315) .............................................................. 21 Reality Check: Mediation (CR920) ...................................................... 28 Reality Check: Negotiation (CR910) ................................................... 22 Reconciling Differences (CR834) ........................................................ 22 Resolving Conflict in the Workplace (CRll0B) ................................. 12 Shifting from Positions to Interests (CR302) ..................................... 22 Storytelling in Dispute Resolution (CR405) ........................................ 24 Unfinished Business (CR316) ............................................................... 24 Working through Impasse to Agreement (CR368) .............................. 24 fin l.!lu Alphabetical Course Listing Numerical Course Listing CRlOl CR102 CR105 CR107 Handling Conflict on the Telephone ................................... 19 Critical Skills for Communicating in Conflict ..................... 17 Asserting Yourself in Conflict Situations ............................. 15 Integrating Conflict Resolution Skills into the Elementary School Curriculum .............................. 20 CR108 Managing the Hostile Individual .......................................... 20 Applying the Wisdom of Meditation in CR109 Everyday Conflict ................................................................. 15 CRllOA Dealing with Interpersonal Conflict .................................... 12 CRllOB Resolving Conflict in the Workplace (CRl lOB) ................. 12 CR200 Dealing with Anger ............................................................... 13 CR206 Criticism: How to Give and Receive It ................................ 17 CR250 Mediation Skills Level I ........................................................ 14 CR260 Negotiation Skills Level I ..................................................... 13 CR360 Negotiation Skills Level II ................................................... 14 CR302 Shifting from Positions to Interests .................................... 22 CR313 The Circle of Forgiveness ............................•....................... 16 CR314 Dynamics of Power in Dispute Resolution .......................... 18 Peacemaking Circles ............................................................. 21 CR315 CR316 Unfinished Business .............................................................. 24 CR317 Defensiveness in Conflict ......................., ............................. 18 Negotiating with Difficult People: CR362 Making It Hard to Say No .................................................... 21 CR366 The Art of Reframing ........................................................... 15 The Creative Negotiator/Mediator ...................................... 17 CR367 CR368 Working through Impasse to Agreement ............................. 24 CR400 Mediation Skills Level II ...................................................... 27 Registration: (604) 528-5590 CR405 CR406 CR407 CR409 CR411 CR460 CR501 CR504 CR504 CR507 CR508 CR514 CR516 CR520 CR552 CR829 CR834 CR846 CR848 CR910 CR920 Web site: www.jibc.bc.ca Storytelling in Dispute Resolution ....................................... 24 Caucusing/Conciliation: Conducting Separate Meetings in Mediation ........................................... 25 Mediating Dangerously: The Frontiers of Conflict Resolution, Transformation and Forgiveness ..................................................................... 26 Parent-Teen Mediation: Theory and Practice .................... 27 Family Mediation: From Theory to Practice ...................... 29 Mediating Court-Based and Non-Relationship Cases ........................................................ 26 Negotiating within a Labour Context .................................. 21 Group Dynamics ................................................................... 19 Group Dynamics ........................ :.........................•..........: ..... 19 Collective Bargaining: Negotiating in an Interest-Based Way .......................................................... 17 Challenges of Facilitating ......................... ,........................... 16 Mediating Discrimination and Harassment Complaints ........................................................ 26 Building Consensus ................................................................ 16 Facilitating and Mediating Multi-Party Disputes ., .............. 18 Intercultural Communication ............................................... 20 Mediation Skills Level III ..................................................... 28 Reconciling Differences ............................ ,........................... 22 Civil Procedure .....................................................'. ................ 25 Designing Conflict Management Systems ........... , ............... 18 Reality Check: Negotiation .................................................. 22 Reality Check: Mediation ..................................................... 28 Inquiries: (604) 528-5608 45 STUDENT INFORMATION Time and Location of Classes Refunds Unless otherwise indicated under individual course listings, courses will be held at the Justice Institute between the hours of 9:00 am and 5:00 pm. Check the video monitor by the main reception desk for your classroom number. Registration fees are refundable provided notification of cancellation or transfer is received by the Registration Office at least seven calendar days before the course/assessment date. Refunds are subject to an administrative charge of $25. This policy also applies to assessments. Library All students attending courses at the n are welcome to use the library. The library is open from 8:00 am to 5:00 pm, Monday to Friday, and library staff are available to provide reference services. A screening room is available for viewing audio-visual items, and an audio-visual catalogue can be purchased for $7. Photocopy charges are 20 cents per page. While any student may use the library, borrowing privileges are free to students enrolled in the Conflict Resolution Certificate Program. Anyone may borrow through interlibrary loan. Contact the librarian at your ministry, office, community college, university or public library. Program Graduates may purchase a yearly renewable library card for $60/year. Borrowing priviledges for this card are limited to books. Course Cancellations Sometimes we have to cancel a course due to low registrations. In order to avoid disappointment, we ask students to register as early as possible. Our programmers make a cancellation decision 7 calendar days prior to the course start date. Full tuition will be refunded or transferred to another course. Course Exemptions - see PLAR, Page 9. General Information Parking Parking at the n campus is free of charge. Pay phones Practice groups/student message/bulletin board A general student message/bulletin board is located on the ground floor leading to the cafeteria. For information about the conflict resolution field and to sign up for prac~ce groups, see the Conflict Resolution bulletin board on the second floor of the classroom block. There are also plans to incorporate this information on the Justice Institute's Web site (www.jibc.bc.ca) . .The Justice Institute remains open Wednes-. day evenings until 9:00 pm, and the cafeteria and common areas are available for students who wish to organize practice groups to meet on campus. Instructor substitutions and location changes The Centre may find it necessary to substitute a different instructor for the courses listed. It may also be necessary to change the location of any course due to space restrictions on campus. Participants will be notified of .changes in course location at least one week before the course starting date. Videotapes Students are encouraged to bring a VHS videotape to record their practice sessions in required courses. Blank video cassettes can be purchased at then Library for $5. Video cassettes must be paid for at the time of purchase, with no exceptions. 46 Registration: (604) 528-5590 Pay phones are located on the ground floor of the building. Food on campus Cafeteria hours of operation are from 6:30 am to 4:00 pm Monday through Friday. Vending machines are located in the atrium. Food is not permitted in the classrooms. ........... •• t• I Check this out I There is a location map of the JI New Westminster Campus & the BCIT D town Ed. Centre at the of this calendar! Web site: www.jibc.bc.ca I t ............•• lnauiries: (604) 528-5608 REGISTRATION - It's easy to register! Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Attn: Registration Office By phone: (604)528-5590; TDD/ITY: (604)528-5655 (8:30 am - 4:00 pm, Monday to Friday) ,! • C..11 In person: 8:00 am - 4:30 pm, Monday to Friday By fax: (604)528-5653 Inquiries by E-Mail Course Cancellations The Registration Office is not yet set up to accept registration by electronic mail. It can, however, respond to general inquiries and information requests through this medium. The Registration Office general e-mail address is register@jibc.bc.ca A full refund of tuition fees will be issued for courses cancelled by the Justice Institute. In every case, as much advance notice as possible will be provided. The Institute is not responsible for participants' expenses (e.g., airline or hotel reservations) if a course must be cancelled. The Institute reserves the right to cancel courses. We truly regret any inconvenience this may cause. Register Early Many courses fill quickly, so register early to avoid disappointment. Registrations are accepted on a first-come, firstserved basis. Registration cannot be completed until we receive full payment for the course(s). No post-dated cheques A fee of $15 applies to all cheques returned "not sufficient funds." will be accepted. Address or Name Change Tax Deduction If your name or address has changed since you last registered for a course at the Justice Institute, please indicate this on the registration form so that we can update your student file. You may deduct tuition fees from your taxable income if the total amount exceeds $100 for the year. Income tax receipts will be issued in Feb 2000 for all 1999 courses. Refund Registration fees are refundable provided we receive notification of cancellation one week (7 days) prior to the course date. Refunds are subject to an administrative charge. Transfers We must receive notification regarding transfer from one course to another one week (7 days) prior to the date of the course you are transferring from. Transfers are subject to an administrative charge. Substitutions Course substitutions are welcome as long as the substituting participant has completed the course prerequisites. The substituting partidpant must obtain a substitution form from the Registration Office. Confirmation of Registration Students with Disabilities The Justice Institute has received funds from the Ministry of Advanced Education and Training to provide classroom support for students with disabilities attending courses at the Institute. For more information on the services available, please contact the Student Services Advisor at (604)528-5663 or TDD/ITY at (604)528-5655. Student Personal Education Number The Ministry of Education has extended their student number system, called the Personal Education Number (PEN), into the post-secondary system. Each institution will be able to issue PEN numbers to students who do not already have an assigned number. In order to issue the number, we must collect information on gender and level of education. This information is collected under the authority of the Freedom of Information and Protection of Privacy Act, and is needed to process each student's registration form. New Registration Computer System Confirmation of registration is sent to students by mail. We are unable to confirm registration by fax. If you have questions regarding your confirmation, please contact a registration representative by telephone at (604)528-5590. Registration: (604) 528-5590 NSF Cheques The Registration Office is currently changing over to a new registration computer system. During the changeover, you may notice a brief delay in the services provided. We apologize for any inconvenience this might cause you. Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 47 REGISTRATION FORM Have you ever taken a course at the Justice Insttute ofB.C.? □ YES □ NO JfYES, Student Identity Number (if known): CURRENT DATE: P.E.N. (if known): JfNO, please provide us with the day and month ofyourbirth: _ _ _ _ _ _ _ __ _ _ _ __ □ □ MALE FEMALE (forstatisti:alpurposes) --~Have you moved recently? If so, we need your new address. If you have changed your name, we need your previo.us .and current names . The folbwing is my: □ □ Work address LAST NAME Home address FIRST NAME MIDDLE NAME I POSITDN ORGANllAmN STREET NAME AND ADDRESS Cll'Y PROVNCE OOUNTRY POSTAL CODE EVENNG OR HOME PHONE DAYPHONE ( ( ) ) IIDHESTLEVELOFEDUCAfflNCOMPIE'IED: D:S ABLIDFS/SPECTAL REQUIREMEN1S (PLEASE DESCimE): ARE YOU OF ABORIGJIIAL HERirAGE? □ YES □ NO Manyofourcourses have prerequisites.Please read the course descriptions inourcalendarcarefully before undertaking to register in a course. · COURSE NAME COURSE NO. STARl'DATE Note: Courses are GST-exempt Fee payment should be submitted with this form. COURSE FEE 10TALFEE ENCLOSED lS MY COURSE FEE PAYMENT BY: □ Cheque or money order. Cheque issued by: _ __ _ _ _ _ _ _ _ _ _ _ _ _ __ Name ofCardholder □ MasterCard D VISA Fxp. I I I Fxp. I Authorization Number _ _ _ _ _ _ _ _ _ _ _ _ __ □ Please check this box ifyou already receive this calendar from another sourr:e, or f you are not interested in future mailings. Justice ilstitute of B.C., 715 McBride Boulevard, New Westminster, B.C. V3L 5T4 For registration only: phone (604)528-5590; fax (604)528-5653 48 Registration: {604) 528-5590 Web site: www.jibc.bc.ca Inquiries: (604) 528-5608 CENTRE FOR CONFLICT RESOLUTION - ·- ·- - - --- -- - - ------ ...-... . . _ ,.., _ __ ___ _ Out of consideration for the environment and to . reduce costs, we continually update our mailing ·. lists. If you receive duplicate copies of the calendar, please send us the bottom half of this page (original or photocopy) from each extra calendar. Mark the labels you want deleted, or indicate any corrections to your name or address you want made. Send labels to ' '• Mailing List Justice Institute of B.C. 715 McBride Boulevard, New Westminster, B.C. V3L 5T4 or Fax (604) 528-5640 Justice lnslibde of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 ADDRESS CHANGE REQUESTED MAIL>POSTE canada Pott Corporation / Sociltl C¥1adionn, d,spostu Postage paid Port pay! Blk Nbre 02863014-99 Vancouver, BC