r

The Justice Institute
of British Columbia
r

Extension Programs Schedule
September-December, 1988
Children & Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conflict Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Crime Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Family Assault & Sexual Violence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intervention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Professional Health Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Staff Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Support Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Victim Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to Register for a Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
What is the Justice Institute? ... ...... .. .. .......... '. . . . . . .. . . . . . 12

""'-

r

For more information about any of these programs
and to enquire about registration, contact:
Justice Institute of B.C.
4180 West 4th Avenue, Vancouver, B.C. V6R 4JS
Telephone: 228-9771 Local 311

( Children & Youth

)Ill

THE ADDICTED ADOLESCENT:
Assessment and Intervention Approaches (#CY103}
Dates: October 18-19 at the Justice Institute

Fee: $105
Resource Person: Ruth Shell, consultant and trainer in private
practice.
This workshop is directed toward professionals new to
working with adolescents who have an addiction problem.
Content will cover the emergence of adolescent addiction,
family components, assessment strategies and intervention
styles.
THE ADOLESCENT:
Problem or Challenge {#CY126}
Dates: October 21-23 at the University of Victoria

Fee: $110 for the week-end
Resource People include: Jan Storch, Professor of Nursing,
University of Alberta; Dr. Roger Tonkin, Northwest Society
for Adolescent Medicine; Dr. Ray Baker, Pacific Youth and
Family Addiction Services; Dr. Mark Smith, University
of Washington; and Dr. Ken Schonberg, Albert Einstein
Institute in New York.
This conference, directed toward health care, criminal justice
and social service professionals, will examine issues related
to ethical concerns, chronicity and skill development.
Detailed brochures available from the Justice Institute.

SENIOR TRAINERS:

Joan Balmer, M.A., mediator and counsellor with Conflict
Management Services; Senior Consultant with Ryane Consulting, Inc.; Michael Fogel, LLB, mediator and counsellor
with Conflict Management Services; Board Member, Westcoast Mediation Services; Karen Haddigan, mediator with
Conflict Management Services; Project Coordinator, Inner
City Housing; Paula Temrick, mediator and counsellor
with Conflict Management Services; education consultant;
Board Member, Westcoast Mediation Services; Stacey
Holloway, consultant and counsellor in private practice
specializing in youth and education.
CONFLICT RESOLUTION I:
Dealing with Interpersonal Conflict (#CR100}
Dates: September 28-30 at the Justice Institute; Resource

Fee:

Person: Paula Temrick, Senior Trainer
November 7-9 at the Justice Institute; Resource
Person: Joan Balmer, Senior Trainer
$180

This course explores the sources and implications of interpersonal conflict within various social and environmental
contexts. Participants will have an opportunity to assess their
current approaches to resolving conflicts and to broaden
their range of options. An examination of power, expectations, anger and problem solving will include specific
concepts, skills and techniques useful in the resolution of
interpersonal conflicts. Emphasis will be on skill development
through structured practice and roleplay simulations.

Recommended as a prerequisite for CONFLICT RESOLUTION IL· Dealing with Anger (#CR200). (A Certificate Program
core course.)

WORKING WITH DELINQUENT AND
PRE-DELINQUENT YOUTH

{See Crime Prevention Section)

CONFLICT RESOLUTION II:
Deal:ng with Anger (#CR200}
Dates: October 19-21 at the Justice Institute; Joan Balmer,

Senior Trainer

Conf~~ct Resolution

December 14-16 at the Justice Institute; Resource
Persons: Randy Boychuck, trainer and counsellor in
private practice; Mario Govorchin, trainer, practitioner in the area of anger management.
$200

CENTRE FOR CONFLICT Rl:SOLUTION TRAINING

Fee:

The Justice Institute, through its Centre for Conflict Resolution Training, is committed to the development and delivery
of extensive training in conflict resolution. Most courses are
limited to 20 participants. Individualized learning is facilitated by trained skills coaches including video feedback. The
Centre offers a Conflict Resolution Certificate Program, the
only one of its kind in Canada, consisting of six core courses
totalling 14i classroom hours and elective courses totalling
63 classroom hours. Students interested in pursuing the
Certificate Program are encouraged to begin their studies
with course #CRlO0. For further details, contact 228-9771,
local 224.

Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts at resolving
the conflict may be ineffective if these feeling are ignored or
denied. This course presents theory, techniques and
approaches for effectively managing angry feelings and
behaviour including confronting, defusing and disengaging
in angry conflict situations and moving through anger to
constructive problem solving. Skill-building sessions will be
supported by trained coaches. "Conflict Resolution L· Dealing
with Interpersonal Conflict (#CR JOO) is recommended as a
prerequisite for this course. {A Certificate Program core
course.)

TRAINING STAFF

Most courses in the centre are delivered by our Senior
Trainers. Other instructors are also involved with complementary expertise and specializations. Most instruction is
assisted by trained skills coaches who work with small
groups.

MEDIATION SKILLS, LEVEL ONE (#CR300}

Dates: October 26-28 at the Justice Institute; Resource
Person: Michael Fogel, Senior Trainer
Fee: $180
Mediation is a practical method for assisting other people in
resolving their conflicts and attaining mutual goals. The

process is useful in a wide variety of settings, including
organizations, neighborhoods, committees, schools and
families. This course introduces the concepts, skills and
techniques needed to mediate disputes encountered on a
day-to-day basis. Emphasis will be on skill development
through simulated mediations. (A Certificate Program
course.)

the interests of both parties involved. This course introduces
the skills, theory and techniques for applying principled
negotiation in a variety of work and day-to-day situations.
Emphasis will be on developing a collaborative climate,
using interest-based bargaining, and on skill development
through simulated negotiations. Required reading: "Getting
to Yes" by Roger Fisher and William Ury, Penguin Books,
1981. (A Certificate Program Core Course.)

MEDIATION IN THE WORKPLACE (#CR724)

Dates: October 5-7 at the Justice Institute; Resource
Person: Paula Temrick, Senior lrainer
Fee: $180

NEGOTIATION IN THE BUSINESS AND COMMERCIAL
CONTEXT {#CR741)
Dates: November 16-18 at the Justice Institute; Resource

This workshop is intended for those who are involved in
mediating disputes between work groups, staff, or organizations. The session will provide a model, concepts and skills
to assist the mediator to: 1) introduce the process, 2) identify
the issues, 3) determine interests, 4) generate options,
5) structure the agreement. {This course is equivalent to
Mediation, Level One in the Certificate Program.)

Fee:

MEDIATION IN THE BUSINESS AND COMMERCIAL
CONTEXT (#CR742)
Dates: November 7-S at the Justice Institute; Resource

Fee:

Person: Michael Fogel, Senior Trainer
$180

Many business and commercial disputes result in legal costs,
time delays, and a loss of customers, reputation and future
contracts. Mediation provides an alternative for settling
disputes efficiently and maintaining a sound business relationship. This course will include theory and skills essential to
facilitating a settlement as a neutral third party. It is intended
for those who are familiar with commercial disputes but who
have had no previous training in mediation. (This course is
equivalent to Mediation Skills, Level I, in the Certificate
Program.)
MEDIATION SKILLS, LEVEL TWO (#CR400)

Dates: September 19-23 at the Justice Institute; Resource
Persons: Paula Temrick and Karen Haddigan, Senior
Trainers
December 5-9 at the Justice Institute; Resource
Persons: Michael Fogel and Joan Balmer, Senior
Trainers
Fee: $300
This course prepares the mediator to deal with complex and
emotionally-charged conflicts. Skills, techniques and theory
include power balancing, dealing with resistance and dysfunctional behaviour, mediator interventions and styles.
Legal and ethical issues are also addressed. Skill practice
sessions are facilitated by trained coaches. Prerequisite:
Mediation Skills, Level One or by permission of the Coordinator. (A Certificate Program core course.)
NEGOTIATION SKILLS, LEVEL ONE (#CR500)
Dates: October 12-14 at the Justice Institute; Resource

Fee:

Person: Karen Haddigan, Senior Trainer
$180

Negotiation skills are essential in your daily interactions with
others to assist you in getting what you need and want. Principled negotiation results in an agreement that responds to

Person: Michael Fogel, Senior Trainer
$180

Successfully negotiating commercial and business agreements requires a wide range of communication and problem
solving skills, as well as an understanding of the dynamics of
conflict resolution. Too often, negotiated agreements result
in either one party winning and the other losing (a one-sided
agreement), or no one winning (significant compromise or
default). We define a successful negotiation as one in which
both parties obtain a substantial portion of what they need
from their agreement. Even when competition is tough,
negotiations can result in positive results for both sides. This
course will provide a basis in theory and skills for those who
work in business and commercial settings. {This course is
equivalent to Negotiation, Level One, in the Certificate
Program)
NEGOTIATION SKILLS, LEVEL II {#CR600)

Dates: November 29-December 2 at the Justice Institute;
Resource Persons: Karen Haddigan and Paula
Temrick, Senior Trainers
Fee: $250
This course applies the negotiation process and techniques
from the Level One course to more complex situations. Content will deal with negotiator assertiveness and style, factors
which escalate or de-escalate competitiveness and resolving
impasses or resistance. Emphasis will be on skill development through simulated negotiations facilitated by trained
coaches. Required reading: Getting to Yes by Roger Fisher and
William Ury, Penguin Books, 1981. Prerequisite: Negotiation
Skills, Level One, or by permission of the Coordinator. (A Certificate Program core course.)
CONFLICT RESOLUTION SKILLS ASSESSMENTS

Open only to those students enrolled in the Conflict Resolution Certificate Program, candidates are required to demonstrate a satisfactory level of proficiency in the areas of
Mediation and Negotiation prior to being granted the Conflict Resolution Program Certificate.
MEDIATION SKILLS ASSESSMENT {#CR499)
NEGOTIATION SKILLS ASSESSMENT {#CR699)
Dates: T.B.A.

Fee: $90 per assessment
Resource Persons: Marje Burdine, Coordinator, Centre for
Conflict Resolution Training, Justice Institute of B.C. and the
Centre's Senior lraining Staff

ASSERTING YOURSELF UNDER PRESSURE (#CR702)
Dates: November 14-15 at the Justice Institute
Fee: $150
Resource Person: Dale Trimble, M.A., counsellor ~nd trainer
in private practice.

GROUP CONFLICT RESOLUTION (CR#736)
Dates: October 31-November 1 at the Justice Institute;
Resource Persons: Karen Haddigan and Paula
Temrick, Senior Trainers
Fee: $150

Behaving assertively in conflict situations demands particular
skills and insights. How do you stand up for yourself without
standing on someone else? Many people find themselves
caught between being so accommodating that their own
rights, feelings and needs are being neglected or abused by
others or coming out so aggressively that relationships are
damaged and goals still aren't met. This skill-building workshop will help develop awareness and increase abilities to set
limits and negotiate resolutions. Skill practice will include
video feedback facilitated by trained coaches. (A Certificate
Program elective)

Group conflict stems from a variety of sources including: role
or task confusion, value differences, conflicting needs or
styles, personality differences and hidden agendas.

ANGER MANAGEMENT AND PROBLEM SOLVING
WITH YOUTH (#CR739)
Dates: December 12-14 at the Justice Institute; Resource
person: Paula Temrick, Senior Trainer
Fee: $180

This course deals with a range of conflict situations involving
youth, including internal and interpersonal conflicts. Working with youth in conflict situations often involves dealing
with levels of anger which must be acknowledged before
rational problem solving can occur. The angry feelings may
take the form of resistance or withdrawal or may be targeted
at inappropriate substitutes which are safer or more available.
The goal is to assist the young person to move through the
anger to an identification of the problem, and then to facilitate his/her own problem solving. The final element is to
negotiate with the youth and achieve the best outcome for
both parties.
This course is designed for youth and childcare workers,
social workers, teachers, counsellors and others who work
with youth. The recommended prerequisite is attendance at
any of the Conflict Resolution Certificate courses offered at
the Justice Institute. (A Certificate Program elective)
CROSS-CULTURAL CONFLICT RESOLUTION (#CR717)
Dates: October 17-18 at the Justice Institute
Resource Person: Suzu Speier, M.A., Consultant,
Ryane Consulting, Inc.; social worker; trainer with
specialization in cross cultural issues.
Fee: $150

Non-European immigrants and visible minorities now
represent the fastest growing segment of our Canadian
population. Increasingly those professionals involved in
conflict resolution processes will find themselves dealing
with cross-cultural situations. Such situations are ripe for misunderstandings, confusion and anxiety if one isn't prepared
for dealing with cultural differences. This workshop will
increase awareness and understanding necessary for handling cross-cultural conflicts including values, attitudes, and
communication styles related to conflict in other cultures.
There will be opportunities to practice and to receive feedback using a conflict resolution model in cross-cultural
contexts. (An elective course in the Certificate Program)

This course is designed to assist group members or external
facilitators to identify the cause of the conflict, determine an
appropriate intervention, and assist the group to move from
conflict to problem solving. Content will include theory and
concepts essential to understanding group process and group
facilitation. (An elective course in the Certificate Program;
prerequisite is a previous course in the program or by permission of the Coordinator.)
CRITICAL SKILLS FOR COMMUNICATING IN CONFLICT
SITUATIONS (#CR735)
Dates: November 3-4 at the Justice Institute; Resource
Person: Karen Haddigan, Senior Trainer
Fee: $150

This course will focus intensively on the microskills essential
to effective mediating, negotiating or resolving interpersonal
conflict. It is recommended for anyone entering the Certificate Program but will also be helpful as an isolated learning
experience. The skills will be demonstrated and practiced in
isolation and then in the context of a conflict situation.
Specific skills will include non-judgmental listening, probing
and clarifying, strategic questioning, reframing, refocusing
and assertive, non-defensive communication. Participants
will be assisted by coaches and video feedback. (An elective
course in the Certificate Program)
SEPARATING THE PEOPLE FROM THE PROBLEM IN
CONFLICT SITUATIONS (CR743)
Dates: October 24-25 at the Justice Institute; Resource
Person: Sandy Berman, Consultant and Trainer, Circa
Enterprises
Fee: $150

Difficulty in resolving conflict is often caused by an inability
to separate personal issues from the problem itself. Past triggers, unspoken expectations and assumptions and a low
sense of self-worth, all act as blocks and side tracks when
working through a problem. These factors often rise to the
surface non-verbally and, in turn, become the triggers for the
personal issues of others involved in the conflict. As a result
there is a build up rather than a move towards resolution in
the conflict situation. This workshop will, through the use of
practical exercises, small group discussions and role plays,
examine the factors that clutter a conflict and practice skills
to increase personal awareness in order to keep on track in
a conflict situation. (An elective course in the Certificate
Program)

)Ill

present methods for assisting individuals and families
through the process of grieving to recovery. Co-sponsored
with the Ministry of Solicitor General.

The following courses are offered by Extension Programs
and co-sponsored in conjunction with the B.C. Ministry of
Solicitor General's Crime Prevention Program.

, Family Assault &
~
_s_e_x_u_a_l_V_io_le_n_c_e_~~

( Crime Prevention

WORKING WITH PRE-DELINQUENT AND
DELINQUENT YOUTH (#CY124)
Date: September 30 at the Justice Institute

Fee: $40
Resource Person: Larry Green, M.A., counsellor in private
practice and instructor, Child Care Program, Douglas College.
This workshop is directed toward child care counsellors,
youth workers, group home supervisors and other professionals working with pre-delinquent and delinquent youth to
increase their awareness of the psycholo 6ical needs of
adolescents and present specific counselling strategies that
respond to those needs. Co-sponsored with the Ministry of
Solicitor General.
WORKING WITH PRE-DELINQUENT AND
DELINQUENT YOUTH: Second Level (#CY124A)
Date: November 18 at the Justice Institute

Fee: $60
Resource Person: Larry Green, M.A., counsellor in private
practice and instructor, Child Care Program, Douglas College.
This workshop, directed toward experienced practitioners,
will focus on the development of intervention strategies that
can be undertaken over a period of time. Content will cover
the use of an integration model, case management, social
control vs. counselling and stages of intervention. Cosponsored with the Ministry of Solicitor General.
CONDUCTING EFFECTIVE MEETINGS (#EP137)
Date: November 4-5 at the Justice Institute

Fee: $70
Resource Person: Maureen Hannah, Training Consultant,
Hannah, Petersen and Associates Ltd.
This workshop is directed toward crime prevention coordinators and volunteers who find themselves having to
either conduct informal community meetings or facilitate
formal presentations. Content will cover the role of the chairperson or facilitator, planning and organizing various types
of meetings, making presentations, managing disruptive or
conflictual behaviour, and following up on decisions or
recommendations. Format will include lecturette, structured
exercises and videotaped techniques. Co-sponsored with the
Solicitor General.
GRIEF, LOSS AND THE PROCESS OF RECOVERY (#EP104)
Dates: September 21-22 at the Justice Institute

Fee: $125
Resource Person: Jane Middleton Moz, M.A., Clinical Director
of the Seattle Professional Practice Institute, and co-author
of the book "After the Tears·; which focuses on multigenerational grief and loss in families.
This highly experiential workshop will focus on an understanding of grief in relation to chemical dependency, and

ei

FAMILIES IN CONFLICT:
Intervention Strategies (#EP136)
Dates: September 29-30 at the Justice Institute

Fee: $110
Resource People: Keith Saunders, M.SW., Director, Family
Guidance Program, Abbotsford; Michele Plysiuk, M.A.,
Family Therapist, Family Guidance Program.
This workshop is directed toward professionals working with
families where physical or sexual abuse has occurred and
has been reported, and family members now wish to resolve
their crisis and reconcile. Content will cover agency or
private practice obligations concerning disclosure and
follow-up, assessment approaches in relation to family and
individual development, phases and cycle of treatment,
intervention models, resolution and termination.
"LET'S TALK ABOUT lOUCHING":
Training for Early Childhood Educators
Dates: September 30-October 1 in Vancouver
(#CSA 11 OLM)
October 14-15 in Victoria (#CSA 110V)
October 21-22 in Parksville (#CSA 11 OP)
October 28-29 in Vancouver (#CSA 11 OLM)
October 28-29 in the Fraser Valley (#CSA110FV)
November 5-6 in Kamloops (#CSA110K)
November 19-20 in Vancouver (#CSA110LM)
November 25-26 in Victoria (#CSA110V)

Fee:

$25

This workshop is directed toward early childhood educators
and will provide them with training in the use of a newly
developed pre-school sexual abuse prevention program. The
curriculum which has been designed for 3½ to 5 year olds
includes nine scripted lessons, and teaching aids. Content of
the training covers background information of child sexual
abuse, use of the curriculum in pre-school settings, and
adapting the program for use with special needs children.
Complete kits will be available to each centre upon the
successful completion of each participant. Co-sponsored
with the Ministry of Solicitor General and Early Childhood
Educators Association of B.C. Funding assistance from the
Vancouver Foundation.
GROUP WORK WITH SEXUALLY ABUSED CHILDREN
(#CSA119)
Dates: October 13-14 at the Justice Institute

Fee: $105
Resource People: Bonnie Granger, M.Ed., Counsellor and
Coordinator, Sexual Abuse Program, Project Backdoor;
Monica Carpenter, RF.A., D.V.A.T.I., Art Therapist, Project
Backdoor.

Directed toward experienced counsellors, this workshop will
focus on group work with sexually abused children. Content
will cover the intake and assessment process, meetings with
parents, implications of court proceedings, group format, use
of art, puppets and play, and special issues and obstacles.
ART AND PLAY THERAPY:
Approaches with Abused and Neglected Children
(#CY104)
Dates: November 25-26 at the Justice Institute
Fee: $100
Resource Person: Marie Jose Dhaese, M.Ed., a certified and
registered art therapist.

This workshop is directed toward professionals working with
abused and neglected children and will focus on art and play
therapy techniques as forms of intervention. Content will
cover function of art and play as it relates to the developmental disruptions caused by abuse and neglect, use of art
and play, and approaching difficult issues such as court
preparation, meetings with the alleged offender and ongoing behavioral difficulties.
CHILD SEXUAL ABUSE:
Identification, Assessment and Intervention
Dates: September 14-15 at 70 Mile House. Co-sponsored
with Community Action and Awareness. For
registration information, contact Community Action
and Awareness.
Resource Person: Stacey Holloway, Nurse Clinician with
extensive experience in the field of child sexual abuse.

Day one will be directed toward professionals and will cover
long-term consequences, assessing treatment readiness,
stages of treatment, and use of video in criminal and family
court proceedings. Day two will be directed toward volunteers and members of the public and will provide an overview
of child sexual abuse, response to disclosure, utilizing local
resources and the victim assistance program. Co-sponsors:
Community Action and Awareness, Ministry of Attorney
General and Ministry of Health.
CHILD SEXUAL ABUSE:
Assessment and Intervention
Dates: October 14-15 in Chetwynd
Fee: $95. For registration details, contact Northern Lights
College, 788-2248.
Resource Person: Stacey Holloway, Nurse Clinician with
extensive experience in the field of child sexual abuse.

This workshop is directed toward social workers and child or
health care professionals working with children or adolescents who have been sexually abused. Day one will provide
a general overview including indicators, response to disclosure and utilizing local resources. Day two will be more
specialized and cover long-term consequences, assessing
treatment readiness and stages of treatment. Co-sponsored
with Northern Lights College.
BREAKING THE CYCLE:
A Northern Symposium on Child Sexual Abuse
Dates: October 6-7 in Prince George
Fee: $75. For further details, contact S.O.S., 564-8302.

This symposium, directed toward professionals and
community workers, will feature mini-workshops on topics
to include adolescent offenders and victims, art therapy, the
Native Indian approach to treatment, family reintegration,
and group work with male and female survivors. Cosponsored with Survivors of Sexual Assault.

(_1n_te_rv_e_n_ti_on_ _ _)

Iii

SUPPORTIVE INTERVENTION SKILLS (#EP133)
Dates: November 7-8 at the Justice Institute
Fee: $95
Resource Person: Maggie Ziegler, M.A., counsellor, group
facilitator and trainer.

This two-day workshop is designed for people who are
working with victims who have experienced trauma as a
result of personal injury, violent crime or family violence.
The focus will be on crisis intervention and short-term support for work with recent victims.
GROUP FACILITATION SKILLS FOR WORKING WITH
ADULT CHILDREN OF ALCOHOL (#EP134)
Dates: November 17-18 at the Justice Institute
Fee: $105
Resource People: Sandra Berman, consultant and trainer;
Maureen Gold, counsellor and trainer.

This workshop is directed toward group facilitators and
leaders who run, or are considering, groups for adult children of alcohol. Content will cover characteristics of adult
children from alcoholic families, impact of family history on
the group process and effective tools and techniques for
working with these group members.
VIOLENCE IN INTIMATE RELATIONSHIPS:
Working with the Addicted Family (#EP135)
Dates: December 1-2 at the Justice Institute
Fee: $110
Resource Person: Elizabeth Jeffries, M.A., family therapist in
private practice with extensive experience working with
chemically dependent clients.

This workshop is directed toward experienced practitioners
who work with families where both violence and alcohol are
present. Content will cover the dynamics of both addiction
and violence and relationships between the two. Assessment
strategies, treatment options and referral sources will be
explored.
GRIEF, LOSS AND THE PROCESS OF RECOVERY
(See Crime Prevention Section)

(__M_a_n_ag_e_m_e_nt_

__,,)

iiJ

SUPERVISING IN A GROUP HOME SETTING
(#MGMT214)
Date: November 1-2 at the Justice Institute; Fee: $105
November 29-30 in Victoria; Fee: $135

Resource Person: Sandra Rice, consultant and trainer.
This workshop is directed toward new supervisors working
in group home settings. Participants will have an opportunity
to examine and apply basic supervisory skills within the
particular context of group homes. Content will cover roles,
responsibilities and skills required to effectively supervise,
assessing employee's level of motivation and ability, developing performance results, standards and conducting a performance review, communicating with and delegating to staff
who work shifts or are on call and carrying out supervisory
tasks in a "home like" environment.
MANAGING THE TROUBLED AND TROUBLESOME
EMPLOYEE (#MGMT201)
Dates: September 22-23 at the Justice Institute

Fee: $140
Resource Person: Bev Abbey, Consultant and Trainer, Bev
Abbey and Associates.
If not corrected, the behaviour of troubled and troublesome
employees spreads disturbance and conflict throughout the
organization. Much troublesome behaviour by employees
can be avoided or eliminated by appropriate supervisory
practices. This course is designed to assist managers understand the forces at work and gain fresh insights into their
own managerial behaviour. The principal causes and patterns
of troublesome behaviours will be addressed. Techniques
will be presented for minimizing the likelihood of their
occurrence and for constructive treatment of those that do
occur.
PERFORMANCE PLANNING AND REVIEW (#MGMT215)

Date: October 19 at the Justice Institute
Fee: $75
Resource Person: Maureen Hannah, Training Consultant,
Hannah, Petersen and Associates.
This workshop is directed toward managers and supervisors
who want to improve their ability in writing and communicating performance standards with employees and
increase their skills in giving constructive feedback about
performance. Content will cover the purposes of performance planning and review, developing and carrying out a
performance plan, conducting a review interview and
administering the review system.
STARTING FROM SCRATCH:
Setting Up a New Organization (#MGMT216)
Dates: November 14 & 28 at the Justice Institute

Fee: $125
Resource Person: Doug Kerr, Consultant and Trainer, TRACON
Training Consultants Corporation.
This workshop is directed toward management staff and
board members involved in setting up a new organization.

Taking a "results based" management approach, content will
cover establishing direction and focus, developing objectives
and goals, creating an organizational structure, recruiting
prospective board members, approaching new constituencies and developing marketing and operational plans.
PREPARING YOURSELF FOR MANAGEMENT
(#MGMT217)
Dates: November 17-18 at the Justice Institute

Fee: $140
Resource Person: Bev Abbey, Consultant and Trainer, Bev
Abbey and Associates.
This workshop is directed toward first-line supervisors and
program staff who are considering moving into management positions. Content will cover exploring the differences
between managing and supervising, undertaking a skills
inventory, carrying out designing, planning and evaluating
functions and enhancing leadership skills.
BASIC SUPERVISORY COMPETENCY PROGRAM
(#MGMT213)
Dates: October 31-November 4 at the Justice Institute

Fee: $300
Resource Person: Joyanne Landers, Senior Consultant,
Ryane Consulting Ltd.
Each job or function has a set of specific areas of knowledge,
skill, and operating values that a performer must have to do
his or her job. Together, this knowledge, skill, and value, give
the individual the competence to perform the job. The Basic
Supervisory Program is competency based and covers such
topics as Role of the Supervisor, Situational Leadership and
Teamwork, Delegation and Developing Staff, Communication and Interpersonal Effectiveness, Problem Solving and
Decision Making, and Conflict Resolution. It is intended for
first level supervisors, or those who aspire to be supervisors,
in both government and private agencies. Prior to the
individual coming on course, an inventory assessment of
skills and knowledge will be completed by the participant
and his/her manager. Co-sponsored with the Corrections
Academy. Any RC. Corrections Branch employee successfully completing the course will be granted certification for
Basic Supervisory Competency Program Week I.
DUTIES AND RESPONSIBILITIES OF DIRECTORS IN B.C.
(#EP200)
Dates: September 13 (evening), 15 (evening), & 17
(day) at the Justice Institute
October 11 (evening), 13 (evening), & 15 (day)

at the Justice Institute
November 15 (evening), 17 (evening), & 19
(day) at the Justice Institute

Fee: $350
Resource Person: Kenneth G. Hanna, Lyall McKercer Hanna,
barristers and solicitors.
This two-evening plus one-day course has been designed for
company directors and officers of exchange issuers to enable
them to recognize and discharge their duties and responsibilities effectively. The session provides a detailed examination of new securities requirements. Content includes:
powers and functions of directors, fiduciary duties, statutory
duties and liabilities, protection of directors, overview of the

new Securities Act, sale of "control shares", continuous disclosure, insider trading and reporting, financial reporting,
shareholders' meetings.

, Professional
.._H_e_a_lt_h_P~_o_g_ra_m_s_~

II

Professional Health Programs at the Justice Institute offers
courses for physicians, nurses and pre-hospital care workers.
The following courses are held at the Justice Institute or can
be arranged to travel to your center when requested. For
more information on these programs and the possibility of
courses in your area, contact Professional Health Programs,
228-9771, local 321.
ADVANCED CARDIAC LIFE SUPPORT (A.C.L.S.)
PROVIDERS COURSE (#PHP100)
Dates: September 10-11 at the Justice Institute
September 16-17 in Chilliwack
September 23-24 at Burnaby Hospital. Contact C.

Fee:

Talmanis, 434-4211, local 297 for further information.
October 22-23 at the Justice Institute.
November 5-6 in Kelowna. Contact M. Sigel, Head
Nurse, Emergency, Kelowna General Hospital for
further information.
$300, includes manual

This two-day workshop is intended for physicians, nurses
and pre-hospital care workers who are involved in the
management of cardiac arrest victims. The two days are
divided into lecture and practice components. The lectures
highlight the important information in pharmacology, dysrhythmia interpretation, sudden cardiac death, and post
resuscitation care as related to cardiac arrest management.
Practice time to manage a cardiac arrest simulation and
review cardiac dysrhythmias is provided. During the course
each participant is given at least one opportunity to manage
a cardiac arrest scenario. Pre-reading from the A.C.L.S.
manual is required; allow at least eight hours to adequately
prepare for this course.
A.C.L.S. RECERTIFICATION (#PHP110)
Dates: September 16 in Chilliwack; Fee: $150
October 1 at the Justice Institute; Fee: $125
October 2 at the Justice Institute, physicians only;

Fee:$175

A.C.L.S. INSTRUCTORS PROGRAM (#PHP120)
Dates: October 13-15 at the Justice Institute

Fee:

$300

This 2½ day program is for physicians, nurses or pre-hospital
care workers who have exceptional A.C.L.S. skills and are
interested in teaching A.C.L.S. The course content includes
lesson planning, characteristics of adult learners, giving
effective feedback, planning scenarios and operation of the
cardiac arrest scenario station.
Proof of current certification in RC.L.S., Level C is required
before successful completion of these programs will be
granted. Please allow at least two weeks to complete the prereading required for these courses.
FIRST LINE TRAUMA MANAGEMENT FOR NURSES
(#PHP201)
Dates: September in Bella Coola
November 18 at the Justice Institute

Fee:

$150, includes manual.

This course is designed for nurses in non-tertiary facilities
who are responsible for the management of trauma victims.
Course content includes appropriate management of the
ABC's, the "must-dos" of assessment and treatment, and
management of multi-trauma victims. Resource persons are
clinical nursing experts who practice in Vancouver area
emergency departments. The course can be adapted for use
in your community and can be a one or two day presentation depending on the needs of your facility. Contact the
Justice Institute, Professional Health Programs-228-9771,
local 321 for further information.
FIRST LINE TRAUMA MANAGEMENT FOR
PHYSICIANS (#PHP200)
Dates: October in Mission
November 19 at the Justice Institute

Fee:

$175, includes manual

This one-day course is designed for physicians responsible
for managing the trauma victim in a non-tertiary facility.
Course content is provided by two emergency physicians
and covers the appropriate management of the ABC's and
the assessment, treatment, and management of the multitrauma victim. The course is able to travel to your community, contact Professional Health Programs at the Justice
Institute, 228-9771, local 321 for further information. This
course is approved for 12 hours of continuing medical
education credits by the B.C. Chapter of the College of
Family Physicians of Canada.

November 4 in Kelowna. Contact M. Sigel, Head

Nurse, Emergency, Kelowna General Hospital for
further information; Fee: $150.
This workshop will present the latest information in A.C.L.S.
It is intended for A.C.L.S. providers who have obtained certification within three years although yearly recertification
is recommended. Course content includes current trends in
A.C.L.S., pharmacology, and post resuscitation care. As well,
practice time is provided to manage cardiac arrest simulations.

BASIC TRAUMA LIFE SUPPORT (B.T.L.S.)
BASIC COURSE (#PHP202)
Dates: October 28 (evening), 29-30

Fee:

$125, includes manual

The Basic Trauma Life Support (RT.L.S.) course is concerned
with evaluation and treatment of life threatening conditions
of the trauma patient in those critical minutes before they
arrive at the hospital emergency department. The B.T.L.S.
Basic course is designed for first aiders, first responders,
industrial first aiders, firefighters, police officers, military personnel. The RT.L.S. course requires 16 hours of training,
including 11 lectures and nine practical skills stations. The

course may be scheduled in two days or spread out over
several days. Approximately six hours of pre-reading from
the manual B.T.L.S. for Basics is required before the course.
For further information phone (604) 228-9771, Sandy
Barabe, local 321 or John Oakley, local 315.

(_se_c_ur_ity_ _ _ _)

II (Staff Development ) II

Security Programs are sponsored by Canadian Society for
Industrial Security in association with the Justice Institute of
British Columbia. Working together these two organizations
have developed and supported quality professional training
in security within the Province of British Columbia.
BASIC PRIVATE SECURITY (#PS100)
Dates: September 26-30 at the Justice Institute
October 24-28 at the Justice Institute
November 28-December 2 at the Justice

Fee:

Many organizations have found that contract training is a
preferred method to update their staff. For further
information on developing a contract program for your
organization, please contact Kathy Matak at 228-9771,
local 312.

Institute
$250

SUPERVISORY TRAINING FOR SECURITY PERSONNEL
(#PS200)
Dates: Block I-October 11-14 at the Justice Institute;

Fee:$250
Block II-October 15-18 at the Justice Institute;

Fee:$250
DEFENSIVE TACTICS AND CONTROL TECHNIQUES
(#PS401)
Dates: Nights-September 22-November 10 at the

Justice Institute; Fee: $95
Days-October 15 and October 22 at the Justice

Institute; Fee: $200
Date:

Fee:

AIRPORT SECURITY
(#PS403)

September 17

$95

HOTEL AND MOTEL
SECURITY (#PS402)

September 24

$95

HEALTH CARE FACILITY
SECURITY (#PS405)

October 1

$95

MOBILE PATROL SECURITY
(#PS408)

Octobers

$95

RETAIL SECURITY (#PS300)

October 15

$95

ARMORED CAR SECURITY
(#PS409)

October22

$95

CAREERS IN SECURITY
(#PS404)

October29

$95

SECURITY HARDWARE
AND TECHNOLOGY
(#PS410)

Novembers

$95

For further information, please call 228-9771, local 312 or
311.

"CLEAR AND SIMPLE":
Writing Skills (#MGMT212)
Dates: October 12-14 at the Justice Institute

Fee: $160
Resource Person: Joyanne Landers, Consultant and Trainer,
Ryane Consulting Inc.
This workshop is directed toward supervisors and managers
who know what they want to say but have difficulty putting
it in writing. Days one and two will cover communication as
a transaction, writing skills, business styles and conveying
organizational messages. Day three will specifically focus on
report writing and will cover planning, organizing, writing
and special techniques. Participants are required to submit
two samples of their written work at the time they register.
SUSTA!NING HIGH LEVEL PERFORMANCE (#EP138)

Dates: December 1-2 at the Justice Institute
Fee: $125
Resource Person: Ryane Consulting Inc.
This workshop is directed toward administrative and program
managers concerned about sustaining peak performance.
Content will cover understanding the difference between a
work addict and a peak performer, assessing performance
patterns, learning how to challenge oneself without burning
out and developing specific techniques to accomplish high
priorities while feeling in control.
PREPARING YOURSELF FOR MANAGEMENT

(See Management Section)

(_su_p_p_ort_st_aff___)

II

STEPPING UP IN10 SUPERVISION (#SUP107)
Dates: October 17-18 at the Justice Institute

Fee: $105
Resource Person: Maureen Hannah or Sandra Rice, training
consultants with Hannah, Petersen & Assoc. Ltd.
This two-day workshop is directed toward secretarial and
administrative support staff who are considering applying
for, or want to learn more about supervisory careers. Content
will cover identifying and examining roles and responsibilities of a supervisor, developing skills to market oneself and
successfully handling a supervisory interview.

SUPERVISORY SKILLS FOR ADMINISTRATIVE AND
SUPPORT STAFF (#SUP117)
Dates: October 26-27 at the Justice Institute
Fee: $105
Resource Person: Sandra Rice, Consultant and Trainer,
Hannah, Petersen and Associates Ltd.

MAKING ORDER OUT OF CHAOS:
Planning Skills for Support Staff (#SUP11 O)
Date: December 2 at the Justice Institute
Fee: $60
Resource Person: Sandra Rice, Consultant and Trainer,
Hannah Petersen and Associates.

This workshop is directed toward supervisors who wish to
update or enhance their supervisory skills. Content will
cover examining the roles and responsibilities of the supervisor, demonstrating and applying skills such as delegating
tasks, assessing motivation and ability, handling difficult
employees and responding to poor performance.

This planning workshop is directed toward administrative
support staff who have too much to do and not enough time
to accomplish it. Content will include methods for improving work management, techniques for identifying and
eliminating time wasters and planning skills for increasing
productivity.

HANDLING SENSITIVE "PEOPLE" ISSUES (#SUP118)
Date: November 17 at the Justice Institute
Fee: $60
Resource Person: Heather Robb, human resources consultant
and trainer with Bev Abbey and Associates.

This workshop is directed toward front line workers who
have to handle sensitive issues with clients, co-workers or
supervisors. Content will cover what constitutes a "sensitive
people" issue, separating valid concerns from unsolvable
problems, responding in a caring and effective manner and
maintaining control when emotions take over.
GETTING THROUGH:
Effective Communication 011 the Job (#SUP105)
Dates: September 22-23 at the Justice Institute
Fee: $95
Resource Person: Heather Robb, human resources consultant
and trainer with Bev Abbey and Associates.

This workshop is directed toward line workers who wish to
update and enhance their communication skills. Content will
cover interactive styles, sending clear messages, responding
assertively and communicating directly in stressful or conflictual situations.

(_~_i_ct_im_S_e_rv_ic_e_s_ _)

Iii

These programs are offered under the Victim Assistance
Program of the Ministry of Attorney General in co-sponsorship
with Extension Programs at the Justice Institute.
REGIONAL WORKSHOPS
The series of regional workshops for victim service providers
will be continued with two-day sessions planned for Prince
George in September and the Kootenays in October.

These workshops are offered free of charge to representatives of both police-based and community agency programs
funded by the Ministry of the Attorney General's Victim
Assistance Program. Travel subsidies will be available
through Carol Shaw, Program Services, Ministry of the
Attorney General (387-5003).
These workshops are also open to other community agencies providing services to victims of crime.
Topics include: the impact of victimization, needs of victims
of wife assault, child sexual abuse, sexual assault, special
needs victims, networking strategies, justice process and an
introduction to working with volunteers.

How to Register for a Course
REGISTER BY MAIL
To register by mail, fill out the course Registration Form
below or send in this information by letter along with your
cheque {made payable to the Justice Institute) to:
Registration Office
Justice Institute of RC.
4180 West 4th Avenue
Vancouver, B.C.
V6R4J5
If you wish to register for a program and the Justice Institute
is not handling registration, contact the phone number listed
in the program description for further information.
REGISTER BY PHONE
You can register by phone using your VISA card. Call
228-9771, local 311 between 8:30 a.m. and 4:30 p.m. weekdays. Please have your credit card number ready when you
call.
REGISTER IN PERSON
You can register in person at the Justice Institute, Room 119
(fwo doors down from receptionist on the main floor). Hours
are 8:30 a.m. to 4:30 p.m., Monday-Friday. Before making
a trip to register, you should call 228-9771, local 311 to ensure
there is space for you in the course{s).

TAX DEDUCTION
You may deduct tuition fees from your income tax if the total
amount exceeds $100 and is paid to one educational institution. Deductions may be claimed for one or more courses
taken during the tax year. Save your registration

receipts!
REFUND POLICY
Registration fee minus an administration charge is refundable if written notification of cancellation is received seven
working days in advance of the course date. The white copy
of the registration receipt must be presented in order to
receive a refund.
TRANSFER POLICY
There is an administrative fee to transfer from one course to
another.
COURSE CANCELLATIONS
A full refund of tuition fees will be issued for courses cancelled
by the Institute. The Institute reserves the right to cancel
courses if enrollments are insufficient. We truly regret any
inconvenience this may cause.
REGISTRATION INFORMATION
AND INDIVIDUAL COURSE BROCHURES
228-9771, local 311.

Registration Form
Mail to: Registration Office, Justice Institute, 4180 West 4th Ave., Vancouver, RC., V6R 4J5.
I wish to register in the following program {s):
PROGRAM NAME

PROGRAM NUMBER

DATE(S)

FEE

PROGRAM NAME

PROGRAM NUMBER

DATE(S)

FEE

PROGRAM NAME

PROGRAM NUMBER

DATE(S)

FEE

GIVEN NAME

SURNAME

POSITION

STREET/CITY

ORGANIZATION

POSTAL CODE

PHONE(DAY)

METHOD OF PAYMENT:

D Enclosed is my cheque payable to the Justice Institute
EXPIRY DATE: _ _ _ __
□ VISACARD#I I I I 1-1 I I 1-1 I I I
Refund Policy: Registration fee minus an administrative charge is refundable if written notification of cancellation
is received seven working days in advance of course date, and the white copy of the registration confirmation is
returned to our office. Transfer policy: There is an administrative fee to transfer from one course to another.

What is the Justice Institute?
The Justice Institute of British Columbia is a post-secondary
educational organization that provides training and education programs to professionals and the public.

ment organizations, private agencies, the corporate sector
and members of the public participate in programs on a
broad range of topics and issues.

The Justice Institute develops and delivers training programs
to meet specific performance standards of justice and public
safety organizations in fire service, law enforcement, correctional services, emergency health care, courts management
and related justice and public safety services. The major
client groups of the Institute are the Ministry of Solicitor
General, Ministry of Attorney General, Ministry of Health
and Ministry of Municipal Affairs which need both entry level
(recruit) training and advanced level training for municipal
police officers, firefighters, provincial corrections employees,
courts staff, ambulance attendants and paramedics.

Extension Programs staff initiate programs or respond to
requests based on specialized needs. Projects are either
sponsored solely by the Justice Institute or developed in conjunction with other organizations. Some programs are held
at the Justice Institute, however, staff have a provincial mandate and work co-operatively with other groups to organize
programs throughout RC.

In addition to courses contracted for by the major client
groups, a range of interdisciplinary and public programs are
offered through Extension Programs. Personnel with govern-

Schedules for Extension Programs are produced three times
a year (September, January and May) and distributed to a
cross-section of people. If you wish to receive this schedule
regularly, and are not currently on our mailing lists, call
Extension Programs and ask to be put on the General mailing list-228-9771, local 285.