British Columbia Cataloguing in Publication Data Justice Institute of British Columbia Annual Report. 1978 Annual. Report year ends March 31. ISSN 0709-9983 Annual report - Justice Institute of British Columbia 1. 2. 3. 4. Justice Institute of British Columbia - Periodicals Criminal Justice Personnel, Training of British Columbia - Periodicals Emergency Medical Services - Study and Teaching British Columbia - Periodicals Fire Extinction - Study and Teaching - British Columbia Periodicals LE3.J90J89 374:013 The Honourable Dan Miller Minister of Skills, Training and Labour Parliament Buildings Victoria, British Columbia Dear Mr. Minister: On behalf of the Board of Governors of the Justice Institute of British Columbia, and pursuant to Section 60 of the College and Institute Act, I have the honour of submitting to you the Annual Report of the Institute for the fiscal year 1993-94. Robert J. Stewart Chair of the Board Chair Robert J. Stewart Vice Chair Anthony P. Pantages, Q. C. Board of Governors 1993 - 94 Dr. Joseph H. Cohen, C.M., O.B.C., U.D.(Hon) Stella Nhung Davis Carolyn J. Oien, U.B. 2 Donald J. Pamplin Elinor D. U. Powell, M.D., F.R.C.P.C. Edward Alastair Sandy Robertson, P.Eng. Audrey Sampson William Thomas Simpson, M.B., Ch.B, FRCS(C), F.A':c.s. Florence Tienmin Tam, LL.B. Judith A. Vestrup, M.D., FRCSC Photos by: Ryan Shellhorn Executive Committee 1993 - 94 Policy Advisory Committee 1993 - 94 Philip B. Crosby-Jones Director Rick Dumala, P. Eng. Fire Commissioner Police Academy Ministry of Municipal Affairs Irwin DeVries Program Director J. David N. Edgar Chairman, B.C. Police Commission Courts Academy Lawrence E. Goble President Ministry of Attorney General John E. Laverock Director Tony Heemskerk Director, Provincial Emergency Program Corrections Academy Ministry of Attorney General Peter Pershick Program Director Duncan MacRae Director, Colleges and Technical Programs Provincial Emergency Program Academy Patricia D. Ross Dean Educational Services Interdisciplinary Studies Ministry of Skills, Training and Labour Brian Mason Executive Director, Corrections Ministry of Attorney General Paul C. Smith Director Fire Academy R.P. (Val) Pattee Executive Director B.C. Ambulance Service Anthony T. Williams Director Ministry of Health Paramedic Academy P. Dean Winram Bursar/Director Finance and Administration Division Executive Committee 1993 - 94 3 E r the past 15 years the Justice Institute of British Columbia has been responding to the education and training needs of a variety of justice and public safety clients and students. The result has been strong academy programs that have grown over the past 10 years by 500/o. In addition, an active, vibrant, entrepreneurial section has developed that provides a number of other contracts and open access, fee-for-service courses. This section has grown by over 1,0000/o during the same period. As a result of change and growth we renewed our vision and our mandate statement during the year. These have been included, along with a number of goals and action plans, in our 1994-96 Strategic Plan. Responding to the growth opportunities and maintaining the quality programs for which the JI is becoming more widely known around the world would not be possible without the continued dedication and hard work provided by all JI staff. Our successes throughout the year are due to their efforts and for this we thank them. Numerous program initiatives are outlined in the following pages of this report. We encourage you to read about them and request more information if you are interested in any specific areas. Looking ahead to 1994-95, we are excited about the new opportunities that are available Report from the Chair &: President 4 to us in collaboration with our existing and potential new partners. Early in 1995 we will be moving to an exciting new purpose-built campus in New Westminster, and with our satellite bum centre in Maple Ridge and Driving Training Centre in Delta, the JI will have the best facilities possible to support work being done by our staff to meet the ongoing training needs of our clients and students. Robert J. Stewart President Chair T he Academy's student training days in fiscal year 1993-94 totalled 15,341 days, an increase of 70/o over the previous year. Highlights of Academy activities during the year included: > Completion of a pilot project and seven institutional employment readiness courses which were delivered throughout the province. Under this style of training, the Corrections Academy recruits, selects, and screens applicants. Successful applicants pay a tuition fee for The Corrections Academy provides completion of the program. training for The majority of the 159 graduates approximately of the program were able to gain 2,400 probation employment in institutional corrections. officers, family > A two-year pilot project was also court counsellors, initiated to deliver probation officer and and security family court counsellor employment officers working readiness training. Two courses were in provincial adult delivered this fiscal year and, again, the and youth correcmajority of the 43 graduates were able tions institutions in to find employment shortly after British Columbia. completing the course. It also provides employment readi- > The Academy assisted the Corrections ness training to Branch in organizing a major members of the development workshop which focused public who wish to prepare for careers in institutional and community corrections. Corrections Academy Employment Readiness cl ass on a field trip to Porteau Camp. > > on developing a new Branch mission statement, setting operational priorities, and reviewing management styles and methods. A five-day course for shift supervisors in both youth and adult institutions was established and five courses were delivered. Four additional ten-day courses were developed and delivered for new supervisory staff. The Corrections Academy continued to work closely with the Provincial Staff Training Committee. The Committee is responsible for identifying provincial training needs and reviewing and revising training policies and priorities. Throughout the year, Academy staff responded to the challenge of an increased workload and constant changes to systems and delivery methods. Quality remained high and feedback from students continued to be very positive and supportive. 5 A key requirement in the training sector is to provide job skills and career enhancement training in a way that minimizes off-the-job time, travel costs, and inconvenience to learners and their work teams. The Courts Academy has continued efforts in this direction, including providing increasingly decentralized The Courts training, building a training resource in the Academy provides local workplace, and proposing alternative training for over methods of program delivery. 1,400 managers, Training increased significantly this year, supervisors, and the Academy undertook several major deputy sheriffs, projects. The following examples highlight clerical staff, and some key activities: other personnel in the Court Services Registry Skills Branch, Ministry > Service Quality, which was developed in of Attorney the 1992-93 fiscal year, was delivered in General. numerous sites and appears to have taken hold as an ongoing course. Courts Academy > Family Maintenance and Enforcement Act training was delivered in a decentralized mode to every region, using local instructors trained by the Courts Academy. Deputy Sheriffs > > > Defensive tactics instructor training was delivered to 16 deputy sheriffs and sheriffs, and was subsequently implemented in every region around the province. This program is a major initiative, and has proceeded smoothly on a tight time line. Two Block 2 training programs were held. An in-depth study was conducted on screening and training of deputy sheriffs. The study has been included in a detailed report on employment readiness, which is in the proposal stage. Management Training > A number of programs were offered, including Management Skills for Supervisors, Labour Relations, Staffing in the Public Service, Stepping up to Supervision, and Instructional Techniques. These courses were held in various locations around the province, as student numbers made possible. Irwin DeVries Program Director The Media Centre provided audio/visual equipment to support classroom instruction, and a full production resource for making video training tapes. Twelve video productions were completed with JI academies on topics such as self defense tactics for sheriffs, auto theft, gangs, and spinal immobilization. A critical incident stress video, an initiative of the media centre, received awards from the Police Video Awards of Canada and the Association for Media and Technology in Education in Canada. The Library circulated 4,200 books and 3,876 videos. In addition, library staff researched over 3,000 reference questions. An inventory of the collection demonstrated the need for a security system which was installed in March and will be taken to the new facility. The library collection will be augmented by the Oppal Commission's decision to donate its research collection to the JI. Program Services provided curriculum development and manual production services to client organizations. Major projects were undertaken for the Office of the Chief Judge and Health Canada. Throughout theyear,-the Faculty Development Program provided training, Edu c at i o n a I Services Educational Services provides a range of educational support services to the Institute. development, and on-going support to the lnstitute's instructional staff. The Central Registration Office registered over 13,000 participants, and expanded its services to include registrations for employment readiness and private security students. The Jl's First Nations Advisor assisted staff in developing policy, procedures, and services to meet the educational needs of First Nations learners. During the year, funding was received from the InterMinisterial Committee on Aboriginal Justice to conduct a needs assessment on a reserve to determine the support required by elders asked to participate in the local justice council. The Pacific Traffic Education Centre (PTEC), a joint venture of the Insurance Corporation of B.C. and the Justice Institute, completed its fifth year of operation. PTEC provides advanced driver training and traffic accident investigation courses, and conducts research projects. This year, the National Research Council joined PTEC's management committee and became actively involved in establishing PTEC's role for the future. (~w-'' y °"""'' \e,......o.__ ~ - ~ Patricia D. Ross Dean 7 P rograms offered in fiscal year 1993-94 year resulted in over 40,000 student training days, an increase of 330/o over the previous year. Likewise, the Academy generated over 13,000 examinations, a 250/o increase; and marked over 12,000 examinations, a 320/o increase over the previous year. The Fire Academy Other achievements during the year provides training included: programs and > The Academy received accreditation services to over through the International Fire Service 13,000.fire Accreditation Congress for the following fighters in B.C. courses: Company Officer, Command Officer, Administration Officer, Training Officer Level I and II, Fire Fighter Level I and II, and Hazardous Materials, Awareness and Operations. > A field training program was implemented and offered in partnership Fire Academy 8 > with fire departments which share in the cost of delivery. Thirty fire fighters were selected from around the province and trained as instructors for the delivery of fire fighting training subjects identified in the volunteer fire fighter training standard. This program provides for instructors to attend at a fire department on a scheduled practice night to deliver training, and to conduct weekend training programs. The Academy used the Nanaimo fire training centre and the training facility at Fort St. James for live fire training on a cost-recovery partnership with fire departments. As part of its contract with the Fire Commissioner, the Fire Academy provided facilitation and clerical support to the Standards and Curriculum Sub-Committee of the Fire Safety Advisory Council. The Council developed a provincial basic fire fighter training standard for review and comment by all interested parties. Pa C. Smith Director This year, Interdisciplinary Studies offered 768 courses to over 16,500 students. Demand continued to grow for the advertised courses, including five certificate programs which IDS sponsors for the community at large. Sixty-four students graduated from the Conflict Resolution Certificate Program. Seventeen of the graduates were the first people from the First Nations community to .complete the certificate requirements.Sixty-four individuals received certificates from the Management Development for Residential Settings Certificate Interdisciplinary Studies offers contract Program. and continuing New courses were developed in professional education specialized areas such as working with programs to individchildren who have been traumatized, uals working in expressive therapies to help children cope government, social with immigration, trauma and post traumatic services, public stress reactions (Level 2), dealing with safety-related organworkplace harassment, and anger izations and agencies, management with children. and the non-profit A wide range of special projects were and volunteer sectors. completed during the year, many of them undertaken as contracts with over 70 government departments, organizations, societies, and agencies. The following represent a few examples: Interdisciplinary Studies > a comprehensive training program to prepare child witnesses in sexual abuse cases; > a pilot project to teach conflict resolution skills to 10 - 12 year olds; :> production of materials and workshops which presented a framework for reducing the incidence and impact of violent behaviour among youth; > assessment and training of family mediators for family justice centres, completed in conjunction with the Corrections Academy through a contract with the Ministry of Attorney General; > in-service training for the Anglican Church as a foundation for the church's new policy paper on sexual abuse, sexual harassment, and sexual misconduct; > a training program in enforcement and investigative skills for Workers' Compensation Board staff; and > a major project for the Ministry of Attorney General on violence against women in relationships. Patricia D. Ross Dean 9 This year, the Paramedic Academy focused on modifying its curriculum to make it more accessible to practitioners. The results were an extended EMA 2 course, an upgraded emergency Other Programs > Paramedic Academy medical The Paramedic Academy offers training to British Columbia's Ambulance Service, encompassing over 3,300 paramedics in more than 200 communities. dispatch course, a new air evacuation course, and an expanded first responder course. Highlights of the year included: International Programs > > 10 > > For the third consecutive year Hong Kong physicians, nurses, and paramedics completed resuscitation courses delivered by Academy teams of doctors and paramedics. The Hong Kong Fire Services Ambulance Command was accredited to offer EMA 1 and EMA 2 programs. Several of its officers completed the Academy's instructor and co-ordinator training. Three Academy instructors delivered a first responder program to the city of Kuala Lumpur's rescue squads. > > > > Professional Health Programs increased its activity to compensate for a loss in base funding. Through aggressive training activity in B.C., Canada, and internationally, it managed to just survive another year. It also launched two new programs - Basic Trauma Life Support and, Pediatric Advanced Life Support. A three-person instructional team trained 300 new part-time paramedics. Also, 48 persons graduated from the redesigned EMA 2 course. Spinal immobilization and automatic external defibrillation modules were added to the first responder course for selected police and fire departments. With increasing numbers of critically ill patients being transported by air to tertiary centres, the Academy had to deliver an advanced level course for flight paramedics. By using intensive simulations as the core of its delivery, the emergency medical dispatch course was able to reduce training time by 400/o. The Academy continues to look for better ways of reaching its clients. This year, it used multi-point broadband videoconferencing to deliver protocol upgrades to physicians and paramedics. The advances in Paramedic Academy programs, its new delivery methods, and increasing international recognition took the Academy one step further to becoming an international centre of excellence in emergency medical services. Dr. Tony Williams Director This year, with the growing emphasis on community participation and partnerships in policing, the Academy undertook a review of its recruit training program. This is the first step in an overall review of training to incorporate the principles and strategies of problem oriented policing. The problem oriented policing model is designed to teach the knowledge, skills, and abilities required to respond to specific incidents or calls for service through the use of a case study approach and a series of simulation exercises. The field training component of the program includes a week-long directed work assignment in the community. Recruit Class 57 piloted this revised, integrated model. The Academy also conducted a wide range of specialist, operational, and management in-service courses. These included a one-week Forensic Composite Drawing Program which was a first in Canada. The program was designed to enhance participants' technical skills and give insight into the artist/witness relationship. At the request of the Ministry of Attorney General, the Academy developed and pilot-tested a basic private security course. Subject to amendments to current legislation, successful completion of this course will become the criteria upon which future licensing of private security guards will be based. Other services provided throughout the year included: > publication of a quarterly digest of case law decisions impacting operational policing at the field level; Police Academy The Police Academy trains approximately 2,000 officers from British Columbia's 12 municipal police forces, and a growing number of civilian support staff. This training by the Academy continues throughout the career of a police officer. > > > production of two award winning videos, one dealing with auto theft, the other with options in aboriginal policing. The first in a quarterly series of video newsletters for the B.C. police community was also produced; assessment centres conducted at both the entry and promotion levels; and assumption of province-wide annual firearms testing and requalification of all armoured car security personnel for the Ministry of Attorney General. Phil Crosby-Jones Director The Provincial Emergency Program Academy (PEP) is funded by the Provincial Emergency Program and the Ministry of Social Services (Emergency Social Services). Through the standard training programs offered each year, the PEP Academy trained and hosted activities for over 2,617 participants in fiscal year 1993-94. This was an increase of 1100/o over the 1992-93 training year. The following are highlights and new programs initiated during the year: >- An emergency public information officer course was developed and delivered to public information officer (PIO) staff representing all ministries of the provincial government as well as federal government ministry office PIO staff located in British Columbia. Provincial Emergency Program Academy The Provincial Emergency Program (PEP) Academy provides training programs and services to volunteers; municipal staff and elected officials; provincial and federal government ministry staff; and emergency personnel who are active in the field of emergency management, emergency social services, and search and rescue. >- The emergency social services training program added one-day workshops in component training, volunteer management, and reception centre operations. >- Elected officials attended workshops on emergency preparedness, planning, and response. >- The Justice Institute provided staff, facilities, and training to assist the Provincial Emergency Program in exercising the Provincial Earthquake Response Plan. Program Director F inance and Administration Division provides administrative support services to the Justice lnstitute's board, president, academies, and divisions. The Division is responsible for the business aspects of the lnstitute's operations, including physical facilities; personnel policies and procedures; finance and accounting; budgeting; purchasing, receiving and stores; and communications systems support. In addition, the Bursar provides advice to the Justice Institute's board on financial matters. Finance and Administration Distribution of Student Training Days - 1993-94 Fire Academy 280/o Police Academy 130/o Interdisciplinary Studies 220/o I P. Dean Winram Bursar 13 Revenue Analysis Infrastructure Grant • Academy Contracts • Tuition and Contracts 14,000,000 ., 12,000,000 ........ Paramedic Academy 190/o Corrections Academy 11 O/o J5«Ml PEP Academy 40/o Courts Academy 30/o s,000,000 6,000,000 4,000.000 Justice Institute of British Co l umbia Balance Sheet As at March 31, 1994 Operating Fund Special Purpose Fund 2,544,492 1,039,632 582,801 $ Capital Fund Assets Current Assets Cash and short-term investments Accounts receivable and prepaids Inter-fund accounts $ 4,166,925 $ 148,486 136,159 (731,287) 148,486 (595,128) Capital Assets 18,718,942 $ 4,166,925 $ 148,486 $ 18,123,814 $ 3,3 10,355 Liabilities and Equity Current Liabilities 14 Capital project loans due within one year Sinking Fund payments due within one year Accounts payable and accrued liabilities Accrued vacation entitlements Deferred revenue $ $ 225,519 136,159 1,838,446 261,318 1,639,618 Nil 3,739,382 3,672,033 Debentures 9,104,811 3,739,382 Nil 12,776,844 427,543 148,486 5,348,821 (1,851) 427,543 148,486 5,346,970 Equity Equity in capital assets Fund balances $ 4,166,925 $ 148,486 $ 18,123,814 The $ 1994 1993 Total Total 2,544,492 1,175,791 $ 2,310,928 1,081,554 3,720,283 3,392,482 18,718,942 12,899,046 $ 22,439,225 $ 16,291,528 $ 3,310,355 $ accompanying condensed financial statements have been prepared from the balance sheet of the Justice Institute of British Columbia as at March 31, 1994, and the statement of revenues, expenditures and balances for the year then ended. We have audited those financial statments and reported thereon without reservation on June 3, 1994. In our opinion, the accompanying condensed financial statements are fairly stated in all material respects in relation to the financial statements from which they have been derived. Coopers and Lybrand Vancouver, B.C. 15 $ 776,000 225,5 19 171,974 1,974,605 261,318 1,639,618 1,320,069 245,498 1,327,344 7,411,415 3,840,885 9,104,811 6,970,919 16,516,226 10,811,804 5,348,821 574,178 4,901,016 578,708 5,922,999 5,479,724 22,439,225 $ 16,291,528 Justice Institute of British Columbia Statement of Revenue, Expenditures and Fund Balances For the Year Ended March 31, 1994 Operating Fund Revenue Province of British Columbia Tuition and contract services Interest Other income $ $ Capital Fund $ 1,053,451 13,841,491 Nil 1,053,451 13,824,584 21,437 1,053,451 16,907 (21,437) Nil 1,465,107 1,035,992 151,444 (1,851) As restated 429,115 151,444 (1,851) Net Inter-Fund Transfers (18,479) 18,479 410,636 169,923 Expenditures Excess (Deficiency) of Revenue over Expenditures 16 8,776,130 4,758,462 104,548 202,351 Special Purpose Fund Fund Balances - Beginning of Year As originally stated Prior period adjustment Fund Balances - End of Year $ 427,543 $ 148,486 (1,851) $ (1,851 ) $ $ 1994 1993 Total Total 9,829,581 4,758,462 104,548 202,351 $ 9,184,226 4,250,008 183,167 472,369 14,894,942 14,089,770 14,899,472 14,175,126 (4,530) (85,356) 1,614,700 1,035,992 1,707,698 1,043,634 578,708 664,064 578,708 664,064 574,178 $ 578,708 Justice I nstitute of British Columbia Operating Fund Revenue and Expenditures For the Year Ended March 31, 1994 Corrections Academy Court Services Fire Academy Paramedic Academy Police Academy Revenue Government of B.C. grants Ministry of Skills, Training and Labour Government of B.C. contracts Ministry of Attorney General Ministry of Health Ministry of Municipal Affairs Ministry of Social Services Tuition and contract services Interest Other income $ $ 1,478,377 $ $ $ 325,000 1,533,000 1,785,519 882,517 167,900 67,499 303,42 1 60,502 198,101 1,802 4,619 35,141 5,827 14,452 1,648,079 397,118 1,221,079 1,851,848 1,745,553 1,638,257 443,027 1,216,115 1,763,977 1,757,048 1,638,257 443,027 1,216,115 1,763,977 1,757,048 9,822 (45,909) 4,964 87,871 (11,495) (64,944) 34,175 25,659 56,766 26,449 As restated (64,944) 34,175 25,659 56,766 26,449 Transfers (2,880) (320) 18 Expenditures Divisional instruction Infrastructure Excess (Deficiency) of Revenue over Expenditures Fund Balance Beginning of Year As originally stated Prior period adjustment Fund Balance - End of Year (2,560) $ (58,002) $ (12,054) $ 30,623 $ 142,077 $ 14,954 Fund Balance Excluding Accrued Vacation Entitlements $ (14,641) $ (6,814) $ 67,483 $ 167,514 $ 46,938 P.E.P. Academy $ lnterdisciplinary Studies $ 150,000 1994 1993 Total Total $ 2,021,206 $ 2,171,206 $ 2,107,206 1,911,867 16,056 104,548 121,502 3,72 1,488 1,785,519 882,517 215,400 4,758,462 104,548 202,351 3,799,167 2,127,300 787,200 236,065 4,250,008 183,167 472,369 2,263,312 13,841,491 13,962,482 2,356,598 11,467,986 2,356,598 11,599,141 2,420,637 Infrastructure Contract Programs $ 385,111 215,400 32,879 2,000,237 1,684 17,324 635,074 2,167,561 1,911,867 620,414 2,117,281 1,911,867 620,414 2, 117,281 1,911,867 2,356,598 13,824,584 14,019,778 14,660 50,280 Nil (93,286) 16,907 (57,296) 41,632 141,719 1,035,992 (1,035,992) 167,659 1,465,107 (1,035,992) 1,530,724 (1,043,634) 41,632 141,719 Nil 167,659 429,115 487,090 (9,199) (18,479) (679) (3,520) $ 56,292 $ 188,479 $ Nil $ 65,174 $ 427,543 $ 429,115 $ 78,451 $ 221,628 $ Nil $ 128,302 $ 688,861 $ 674,613 19 Colleges and Universities BC Institute of Technology (BCIT) Introduction to Conflict Resolution Camosun College Asserting Yourself Under Pressure, Critical Skills, Dealing with Anger, Dealing with Interpersonal Conflict, Mediation Skills 1, Negotiation Skills 1, Negotiation Skills 2 Contracts and Partnerships 1993 - 94 Through contracts and other partnership arrangements, the Justice Institute delivered a variety of courses and services to the following private and public agencies during the 1993-94 fiscal year. These arrangements were in addition to the six Academy contracts with the Ministries of Attorney General, Health, and Municipal Affairs. College of New Caledonia Suicide and Family Violence Intervention, Building Negotiation Competency, Managing the Hostile Individual, Mediation Skills 2, Negotiation Skills 2 East Kootenay Community College Criticism: How to Give and Receive It, Dealing with Anger, Dealing with Interpersonal Conflict, Mediation Skills 1 Kwantlen College Dealing with Interpersonal Conflict Northern Lights College Dealing with Interpersonal Conflict Okanagan University College Critical Skills/Asserting Yourself, Dealing with Anger, Dealing with Interpersonal Conflict, Let's Talk About Touching Selkirk College Conflict in Organizations, Critical Skills, Dealing with Anger/Interpersonal, Dealing with Interpersonal Conflict, Mediation Skills 2, Resolving Conflict in the Workplace Federal Government Consumer and Corporate Affairs Canada F.L.E.U.R. Investigation Course Employment and Immigration Canada Introduction to Conflict Resolution Environment Canada F.L.E.U.R. Investigation Course, Level I Driving, Driving with Finesse Fisheries and Oceans Canada Tribal Police Driver Training Health Canada F.L.E.U.R. Investigation Course Industry Canada F.L.E.U.R. Investigation Course Ports Canada Police Advanced Firearms Training Public Works Canada Live Fire Training Transport Canada F.L.E.U.R. Investigation Course Municipal Government City of Prince George Dealing with Interpersonal Conflict, Managing the Hostile Individual, Mediation Skills 2, Negotiation Skills 2 City of Vancouver Emergency Site Management courses, Emergency Evacuation/Exercise Design Union of BC Municipalities Bylaw Enforcement and Investigative Skills, Advanced Bylaw Enforcement and Investigative Skills Provincial Government Ministry of Agriculture, Fish and Food Management Courses for Greenhouse Owners and Managers Ministry of Attorney General Corrtech Newsletter, Probation Records System, Family Justice Project, Probation Officer Handbook, Choosing the Guardian Video, Gang Youth Violence Workshop, Interrace Relations Workshop, First Nations Emergency Planning Court Services Branch Various courses Criminal Justice Branch Child Witness Preparation Manual, Crime Prevention Grant, Family Justice Reform Pilot Project, Preventing Peer Youth Violence, Sexual Assault and Child Sexual Abuse, Victim Assistance Manual, Victim Service Worker Handbook, Child Sexual Abuse Investigation, Directory of Victim Services in B.C. Motor Vehicle Branch Various management courses, Inspectors Prosecution, Instructional Skills, First Aid courses, Driving with Finesse, Total Control Driving Ministry of Environment, Lands and Parks Negotiating Positive Agreements, Level I Driving Ministry of Forests Phase 2 Edukit Wildlands Fire Fight, Dealing with Anger, Dealing with Interpersonal Conflict Ministry of Government Services Personnel Services Investigations, Principled Negotiation Skills Ministry of Health Psychogeriatric Research, Level I Driving, Enhanced ACT/Link/Alcohol and Drug Alcohol and Drug Program Train the Trainer Program, Child Sexual Abuse Intervention Ministry of Skills, Training and Labour Stopping Violence Against Women, Native Coordinator Ministry of Social Services Conflict Resolution, Introduction to Conflict Resolution, Child Sexual Abuse Investigations Ministry of Transportation and Highways Negotiation Skills 1, Principled Negotiation Skills Other BC Association of Community Care Mental Health and the Elderly BC Building Corporation Driving with Finesse, Total Control Driving BC Hydro Dealing with Interpersonal Conflict BC Medical Association BCMA Research BC Nurses Union Dealing with Interpersonal Conflict BC Systems Corporation Dealing with Interpersonal Conflict, Negotiation Skills 1 BC Telephone Company Industrial Accident Investigation BC Transit BC Transit Police Program, Dealing with Anger, Dealing with Angry/Hostile Individuals, Industrial Accident Investigation BC/Yukon Society of Transition Houses Children Who Witness Violence, Draft Core Curriculum, Violence Against Women Bella Coola Band Live Bum Training Bulkley Valley Teen Home Art Therapy Working with Adolescents, Bi-Polar Personality Model, Troubled Adolescent Certificate Burnaby Fire Department Driving with Finesse Buy Low Foods Ltd. Retail Investigators Course Canadian Marine Rescue Auxiliary Marine Incident Command Managers Canadian Wildlife Services F.L.E.U.R. Investigation Course Central Okanagan Regional District Rope Rescue, Dealing with Interpersonal Conflict 21 22 Centre for Curriculum Development Violence Against Women, Violence Against Women Curriculum Children's Hospital Assertion Skills Comox Valley Family Life Association Asserting Yourself Under Pressure, Dealing with Anger, Dealing with Interpersonal Conflict, Making it Hard to Say No, Mediation Skills 1, Negotiation Skills 1 Dze L'Kant Friendship Centre Aboriginal Issues Training Evergreen Residence Sexual Abuse Support Worker Family Maintenance Enforcement Program Front Line/Firing Line First Nations Tribal Justice Institute Tribal Recruit Training, Tribal Fisheries Officers Firearms, Driver Training Fraser Valley Region #2 Enhanced ACT Curriculum Development Gold River Secondary School Working with Anger in Adolescents Greater Vancouver Mental Health Services Gatekeeper Training Modules, Sexual Abuse Training Research Insurance Corporation of British Columbia Driving with Finesse Kahan Investigations Ltd. Industrial Accident Investigation Kamloops School District Conflict Resolution for Administrators Kelowna Fire Department Rope Rescue Instruction Khowutzun Child and Family Services Aboriginal Issues Training Kincolith Band Counsel Bylaw Enforcement and Investigative Skills Kispiox Band Office Front Line Training for Residential Settings Lasqueti Island Community Association Resolving Conflict MacMillan Bloedel Critical Skills Maple Ridge Fire Department Driving with Finesse McCreary Centre Society Planning Forum Mediation Yukon Mediation Skills 1, Resolving Conflict National Energy Board F.L.E.U.R. Investigation Course Native Courtworker and Counselling Aboriginal Issues Training Nawaabm Enterprises Negotiation Skills 1, VSCAM - various CR courses New Westminster Diocese Understanding Sexual Abuse and Harassment Office of the Chief Judge Judiciary Staff/Trial Coordinator Handbook, Introduction to Conflict Resolution Overwaitea Food Group Retail Investigators Course Pacific Coast Energy Total Control Driving Pacific Legal Education Association Dealing with Interpersonal Conflict Patented Medicine Review Board F.L.E.U.R. Investigation Course Penticton Community Services Dealing with Interpersonal Conflict ProFormance Advanced Driving School Consulting Services Qualicum Beach Middle School Introduction to Conflict Resolution Regional District of Central Okanagan Rope Rescue Team Member, Dealing with Interpersonal Conflict School District #72 Campbell River Dealing with Interpersonal Conflict School District #57 Prince George Dealing with Interpersonal Conflict School District #88 Terrace Let's Talk About Touching Seabird Indian Band First Responder Training, Trauma and Post Trauma Stress Society of Native Indian Firefighters Live Fire Training Squamish Nation Child Sexual Abuse Support Worker St. Mary's Indian Band First Responder Training T. Eaton Co. Ltd. Loss Prevention Investigators Program The Real Canadian Superstore Retail Investigators Course Transafety Driving School Driving with Finesse Transportation Safety Board Canada F.L.E.U.R. Investigators Course Ucluelet Elementary Parents Advisory Committee Critical Skills United Food and Commercial Workers Dealing with Hostile Individuals Vancouver Foundation Preventing Peer Youth Violence Vancouver International Airport Airport Auto Extrication Instructors Vancouver Island Advanced Technology Negotiation Skills 1, Advanced Negotiation Skills Viking Protection Services Private Security Training Vocational Consulting Group Introduction to Conflict Resolution Westshore Terminals Industrial Accident Investigation Women's Resource Society Conflict Resolution and Assertiveness Workers Compensation Board Evaluating SCBA, Dealing with Anger, Dealing with Interpersonal Conflict, Enforcement and Investigative Skills Out of Province Nova Scotia, Province of Child Protection Mediation Project Saskatchewan Government First Responder Training (Washington) King County Department of Public Works Vehicle Testing Yukon Government EMA 1 Program, Asserting Yourself Under Pressure, How to Resolve Conflict/Criticism 23 Ministry of Skills, Training and Labour JIBC Board President Grant Ministry of Skills, Training and Labour Contract Contract Contract Contract Ministry of Attorney General I I Ministry of Municipal Affairs Police Services Branch College and Technical Programs Branch I Court Services Branch Corrections Branch Police Commission Contract Contract I Ministry of Health EHS Commission Provincial Emergency Program Office of the Fire Commissioner BC Ambulance Service Justice Institute of British Columbia 41 BO West 4th Avenue, Vancouver British Columbia VGR 4J5 Printed in Canada on Recycled Paper