JUSTICE IN S TITUTE of BRlTI S H C O L U MBIA CENTRE FOR CONFLICT RESOLUTION Course Calendar Sept 06 -Aug 07 www. jib c. bc. ca/cc r I getting started Enroll in a certificate program join a community of learners When you enroll in a certificate program at the JIBC Centre for Conflict Resolution, you join a learning community and participate in a unique educational experience. Becoming a certificate student well help you: • enhance your career prospects - employers are looking for people ·ho build productive interpersonal and workplace relationships; • choose the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills; • work in a specialization that is most valuable and relevant to you negotiation, mediation/third-party intervention or family mediation or complete more than one certificate; • access Community of Learners (an online discussion forum) where you can connect with your peers, form practice groups and engage in discussions related to the discipline of conflict resolution; • access the JIBC's extensive collection of books, periodicals, and videos on conflict resolution and related subjects, including a wide variety of on line journal and articles, courtesy of the JIBC Virtual Library; • celebrate your success with friends and family when you graduate at the JIBC convocation ceremony. For more information about enrolling in a certificate program or planning your learning path, see Choosing Certificates page 12. For a certificate registration package: Call or e-mail Lynn Sinclair Phone: 604.528.5609 E-mail: lsinclair@jibc.bc.ca table of contents THE CENTRE FOR CONFLICT RESOLUTION 2 Associate Certificate in Workplace Conflict - Cohort Model s Contact Information 6 Conflict Resolution Training in Your Organization 9 Working With Aboriginal Communities and Agencies 10 Executive Programs CERTIFICATES Choosing Certificates How to Complete a Certificate 14 Course and Certificate Information Sessions 15 Associate Certificate in Workplace Conflict 16 Negotiation Specialization 20 Mediation/fhird-Party Specialization 24 Family Mediation Certificate 12 13 COURSES 30 Alphabetical Course Descriptions 53 Course Listing by Date 61 Course Listing by Location 70 Course Listing by Course Name 79 Ceurse Listing by Course Number LEARNER SERVICES 81 Prior Learning and Equivalency Credits 81 Continuing Education Credits FACULTY 83 Faculty LEARNER INFORMATION 90 Career Opportunities in Dispute Resolution 90 Helpful Resources 91 Practicum Programs 92 Campus Locations 97 Class and Registration Information 97 Attendance Requirements 97 Refunds 102 Course Registration Form 103 Campus Location Maps ric.ca. - · 1 2 unique opportunity LEARN. EXPERIENCE.. GROW. Your cohort will pursue the Associate Certificate in Workplace Conflict by engaging in a set sequence of courses, beginning and ending the sequence together. This cohort format draws on learning with like-minded people with common work experiences and interests. As your group pmceeds through the sequence, you will build on shared learning, enhancing your educational experience while helping you grow as a group, and as individuals. To Register for JIBC courses offered at Langara College: 604.323.5322 Sign up for either the Autumn 2006 or Spring 2007 JIBC Associate Certificate cohort program offered at Langara College in Vancouver, through a new community partner­ ship between the JIBC and Langara College. Fee: $1782.50, payable in two installments: $995, $787.50, which includes: 0 • ., " • All of the benefits of being a certificate student (inside front cover) Your $50 associate certificate fee Four core courses which make up the Associate Certificate in Workplace conflict, as listed below See Learning Path on page 15 Students will register with the JIBC when they are ready for their final assessment: See page 33 for course description. Final Assessment: Mail-in, Fee: $350 Associate Certificate in Workplace Conflict - 5.5 credits/11 days/77 hours Required Courses: Four Courses CR110B: Resolving Conflict in the Workplace, 3 days CR260: Negotiations Skills Level I (Prerequisite: CR110B) 3 days CR128: Conflict on the Front Line: Leaders as Conflict Resolvers, 3 days CR504: Resolving Conflict in Groups Level I: Effective Team Dynamics (Prerequisites: CR110B, CR260) 2 days 604.528.5608 1.888.79g.0801 www.jibc.bc.ca/ cc, unique opportunity 3 -- LANGARA COLLEGE Continuing Studies SCHEDULE FALL 2006 CR110B Resolving Conflict in the Tue. Sep. 26/06, 6:oo-9:3opm Workplace (CRN70255) Wed. Sep. 27/06, 6:oo-9:3opm Thu. Sep. 28/06, 6:oo-9:3opm Fri. Sep. 29/06, 6:oo-9:3opm Sat. Sep. 30/06, 9:00-5:ooprn CR260 Negotiation Skills Level I (CRN70257) Tue. Oct. 10/06, 6:oo-9:3opm Wed. Oct 11/06, 6:oo-9:3opm Thu. Oct. 12/06, 6:oo-9:3opm Fri. Oct. 13/06, 6:oo-9:3opm Sat. Oct. 14/06, 9:00-5:oopm CR128 Conflict on the Front Line: Leaders as Tue. Oct. 31/06, 6:oo-9:3opm ' Conflict Resolvers (CRN70256) Wed. Nov. 1/06, 6:oo-9:3opm Thu. Nov. 2/06, 6:oo-9:3opm Fri. Nov. 3/06, 6:oo-9:3opm Sat. Nov. 4/06, 9:00-5:oopm Resolving Conflict in Groups Mon. Nov. 20/06, 6:oo-9:3opm Level I: Effective Team Dynamics Tue. Nov. 21/06, 6:oo-9:3opm (CRN70258) Wed. Nov. 22/06, 6:oo-9:3opm Thu. Nov. 23/06, 6:oo-9:3opm Resolving Conflict in the Tue. Mar. 6/07, 6:oo-9:3opm SPRING 2007 CR110B Workplace (CRN50015) Wed. Mar. 7/07, 6:oo-9:3opm Thu. Mar. 8/07 6:oo-9:3opm Fri. Mar. 9/07, 6:oo-9:3opm Sat. Mar. 10/07, 9:00-5:oopm CR260 Negotiation Skills Level I (CRN50016) Tue. Mar. 20/07, 6:09-9:3opm Wed. Mar. 21/07, 6:oo-9:3opm Thu. Mar. 22/07, 6:oo-9:3opm Fri. Mar. 23/07, 6:oo-9:3opm Sat. Mar. 24/07, 9:00-5:oopm CR128 Conflict on the Front Line: Tue. Apr. 10/07, 6:oo-9:3opm Leaders as Conflict Resolvers Wed. Apr. 11/07, 6:oo-9:3opm Thu. -Jllpr. 12/07, 6:00°9:3opm (CRN50017) Fri. Apr. 13/07, 6:oo-9:3opm Sat. Apr. 14/07, 9:00-5:oopm Resolving Conflict in Groups Mon. Apr. 30/07, 6:oo-9:3opm Level I: Effective Team Dynamics Tue. May 1/07, 6:oo-9:3opm (CRN50018) Wed. May 2/07, 6:oo-9:3opm Thu. May 3/07, 6:oo-9:3opm Please Note: (i) Details about these courses also appear in our course listings throughout this calendar, as they can also be taken separately by a limited number of non-cohort learners. (ii) CRN course numbers are used by Langara College. 604.528.5608 w ::r ro @ ;:!. iil contact information 5 CONTACT INFORMATION Register for Courses General Information Sandy Beauchesne Lynn Sinclair Cheryl McRobbie Leslie Teixeira Kellie Schneider Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca Program Assistant, Assessments 6011.528.5609 lsinclair@jibc.bc.ca Program Assistant, Customized Training Solutions 604.528.5611 cmcrobbie@jibc.bc.ca Program Assistant, New Westminster;YWCA 604.528.5610 lteixeira@jibc.bc.ca Program Assistant, Regional Delivery 604.528.5825 kschneider@jibc.bc.ca Course and Certificate Contacts Sue Crosato Kent Highnam Nym Hughes Laurie McAvoy Pam White Program Planner 604.528.5618 scrosato@jibc.bc.ca Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Coordinator, Learner and Instructional Development 604.528.5622 nhughes@jibc.bc.ca Coordinator, Regional Development and Delivery 604.528.5735 lmcavoy@jibc.bc.ca Director pwhite@jibc.bc.ca 604.528.5613 Planning Your Course Schedule Sue Crosato Program Planner 604.528.5618 scrosato@jibc.bc.ca Assessment Information Lynn Sinclair Program Assistant, Assessments 604.528.5609 lsinclair@jibc.bc.ca Customized Training Solutions Kent Highnam Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Prior Learning Assessment and Recognition Laurie McAvoy Coordinator, Regional Development and Delivery 604.528.5735 lmcavoy@jibc.bc.ca Executive Programs Kent Highnam Sandy Beauchesne Coordinator, Customized Training Solutions 604.528.5615 khighnam@jibc.bc.ca Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca Teaching Conflict Resolution To Youth - Classroom-Ready Resources Sandy Beauchesne Supervisor, Administrative Services 604.528.5612 sbeauchesne@jibc.bc.ca ...::r m ~ ;:l. iil 6 conflict resolution training in your organization flrc reso a e t e ·,v s rnent 10n train ng 11oy he rewards Have interpersonal conflicts ever affected your organizational performance? Our customized on-site training helps you manage this significant drain on financial resources_(lnd employee morale and equips your staff to protect client relationships in even the most challenging situations. h f your lor cou s . n l 10 Customized training shapes our courses to your organization's needs while recognizing your organizational goals and operational realities. For more than 20 years, organizations and companies have been turning to us for practical and relevant education, specifically designed for adult learners. We help organizations improve their ability to manage conflict and build commitment to innovation, customer focus, and sustained growth. Our most requested courses for on-site training include: • Resolving Conflict in the Workplace • Criticism: How to Give and Receive It • Effective Teamwork: From Conflict to Collaboration " Communicating in Conflict for Hi-Tech Industries " Handling Conflict on the Telephone " Asserting Yourself in Conflict Situations • Respectful Communication in a Changing Workplace • Managing the Hostile Individual • Sharpening Your Edge in Negotiation • Conflict on the Front Line: Leaders as Conflict Resolvers "The examples shown by the instructors were very useful. I appreciated the fact that they understood our business and the types of conflict calls we get, allowing flexibility to focus on areas we wanted to explore." BOB MADILL Themis Prngram Management & Consulting Ltd conflict resolution training in your organization 1n your orga ization Thousands of employees in organizations across Canada have benefited from our conflict resolution courses in their relationships with clients, colleagues, and at home. By training managers and front-line staff to recognize, understand and resolve conflict more effectively, you will build a high-performance culture of trust, mutual support and commitment to continuous improvement (and retain valuable staff too). tak advantage fou d tag By running our customized on-site courses in your organization, you benefit from: • A shared, consistent learning experience for employees that enhances work team morale and builds positive workplace norms; • The same top-rate education and training, using the same professional instructors as our campus programs in the comfortable, familiar surroundings of your workplace; • A tailored education and training format that suits your organization's context and operational requirements; and • Both applicable skills and post-secondary credits for your employees through our training. With 18 credits, they are eligible for a certificate in conflict resolution. training eed ,_.,. analvsis The Centre will help you uncover your organization's professional development needs; we can match our training to your staffs learning priorities! For a quote on your training needs or for further information, contact: Kent Highnam, Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca 1 s courageous conversaf ons with david whyte interinatio tilallY, consultant I • t I • • co municativ I A dynamic speaker, Whyte doesn' /'lecture bur recites 'dozens of stories and ,:,_oems, including som of his ow 1, to I e/p bring to fife t e experience and e o ,on of.chan e. working with aboriginal communities and agencies WORKING WITH ABORIGINAL COMMUNITIES AND AGENCIES Aboriginal communities and agencies have worked closely with us to help us design and deliver culturally relevant training in conflict resolution. Through our education and training, rnmmunities and agencies have prepared negotiators for treaty, governance, business and other types of negotiations. We have also helped communities develop their members to resolve conflict within their communities, in conjunction with their traditional dispute resolution processes. The practical tools and skills learned increase employment opportunities, advance careers and increase capacity for effectively resolving conflicts both at work and in the community. The Centre for Conflict Resolution acknowledges the contributions of the Gitxsan, Haida, Nisga's, Tsimshian and Wet'suwet'en First Nations in helping us tailor course content that meets the needs and expectations of First Nations audiences. RESTORATIVE PRACTICES The most critical function of restorative practices is restoring and building relationships. Courses in restorative practices provide you an opportunity to explore processes and gain insights and skills that build healthy and sustainable organizations, schools and communities. These courses are available on contract and are customized to fit your organizational and community needs. For more information about working with aboriginal communities and restorative practices courses: Kent Highnam, Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca ABORIGINAL LEADERSHIP DIPLOMA Th is comprehensive, competency-based program is designed to maximize the .learner's personal and professional growth while making a positive impact on the community. It seeks to develop the skill sets and attitudes required for working successfully and effectively as leaders in various Aboriginal contexts. For an application package and detailed brochure contact: Aboriginal Programs and Services Phone: 604.528.5614 E-mail: aboriginal@jibc.bc.ca or www.jibc.bc.ca/aboriginal 9 10 executive programs EXECUTIVE PROGRAMS Executive programs - developed for executives and senior managers - the leaders of organizational change. Join us and learn how to make an impact above and beyond. The JIBC offers short (one- to two-day) workshops specifically designed to meet the needs of busy leaders. In these highly practical sessions, you'll gain the tools you need as a leader to make better decisions, enhance organizational and personal effectiveness and create better outcomes for your organization. These workshops are offered on both an open-enrollment basis, and as customized offerings available in your workplace. Current executive courses include: LEADING AND MANAGING WITH INFLUENCE: OVERCOMING RESISTANCE, BUILDING RELATIONSHIPS THAT WORK ((R118) For corporate leaders and others in senior positions who are looking to continue to meet their leadership challenges. Learn how to engage more effectively and productively with those you need to influence, how to become emotionally intelligent and foster that trait in others and, using a structured model, how to strategically prepare to be more persuasive in circumstances where you encounter roadblocks and naysayers. Dates: Location: Fee: Faculty: November 29-30, 2006 Suite 101, 910 Government Street, Victoria, British Columbia $1,300 Michael Fogel MANAGING THE DIFFICULT CONVERSATION ((R119) All executives are faced with having to have conversations that make them feel uncomfortable or awkward. This often occurs when the stakes are high and the outcome is uncertain, self-esteem is on the line or people feel very strongly about what has to be discussed. Managing the Difficult Conversation offers a variety of skills to help you deal successfully with the most difficult conversations and transform difficult relationship problems. You will learn what works and why. Managing the Difficult Conversation will explore ways to reduce anxiety and increase the likelihood of success, while recognizing that situations are different for every person. Date: Location: Fee: Faculty: September 28, 2006 Suite 1860, 400 Burrard Street, Vancouver, BC $ 650 Deborah White and Larry Gregg executive programs GETTING BUY·IN THROUGH COLLABORATIVE DECISION MAKING (CR139) In this highly practical and interactive two-day session, you will learn how to enhance your ability to assess a given situation, determine how much participation is critical for success, and know how to involve others the decision-making process. You will learn about strategies designed to reach committed agreements. This program provides alternatives to traditional approaches to decision-making, which often leave people uncomfortable with the process, dissatisfied with the results and uncommitted to the implementation of the agreements. Faculty: Arthur Ridgeway Available exclusively on a contract basis for in-house delivery. Open enrollment workshops are held at: Suite 1860, 400 Burrard Street, Vancouver, British Columbia Suite 101, 910 Government Street, Victoria, British Columbia For details about upcoming sessions, please visit our website at www.jibc.bc.ca/vpOffice/execPrograms/execProg.htm or contact: Kent Highnam, Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: khighnam@jibc.bc.ca "This was an outstanding learning experience." ADRIAN WALKER - Regional Manager General Aviation, Transport Canada 11 12 certificates CHOOSING CERTIFICATES The Centre for Conflict Resolution offers four certificates: • .. • Negotiation (page 16) Mediation/Third-party Intervention (page 20) Family Mediation (page 24) • Associate Certificate in Workplace Conflict (below) Courses leading to these certificates are available at our various locations in BC (page 28). For more information on becoming a certificate student, see next page. Offered at various locations throughout BC and in Calgary, Alberta. Enhance your career by gaining the education and training that employers value. When you complete this new 11-day associate ce1tificate, you will be able to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues. The certificate is composed of four courses that focus on the workplace: • Resolving Conflict in the Workplace (3 days) • Negotiation Skills Level 1 (3 days) • Conflict on the Front Line: Leaders as Conflict Resolvers (3 days) • Resolving Conflict in Groups Level 1: Effective Team Dynamics (2 days) All course credits will be recognized in the Negotiation and Mediation/Third-party Intervention Certificate programs and some of the courses can be applied towards a Family Mediation Certificate. 11 days/77 hours, plus final assessment Certificate enrollment fee: $50. certificates 13 HOW TO COMPLETE A CERTIFICATE IN CONFLICT RESOLUTION • Download a certificate enrollment package from our website at www.jibc.bc.ca/ccr or contact us at 604.528.5608 and we will mail you a copy. • The enrollment fee is $250 for the Mediation or Negotiation Specializations. When you sign up you will receive a $125 gift certificate to apply to your next conflict resolution course. • The enrollment fee is $175 for the Family Mediation Certificate. See inside front cover for the many benefits of being a certificate student. • The enrollment fee is $50 for the Associate Certificate in Workplace Conflict. • The number of required courses and electives varies in each specialization. For details on how to complete each specialization, see pages 15, 16, 20 & 24. • You progress at your own pace. You decide the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills. We recommend that you take one to three years to complete a certificate program. • The cost of completing a certificate varies depending on the specialization you choose. You can expect to pay around $7,500 to complete a Negotiation or Mediation/fhird Party Intervention Certificate. • You can choose your specialization at any time, and all eligible courses will be counted towards the requirements of that specialization. • You may change your specialization, as long as you complete all the required courses and electives for the new specialization. • You may enroll in an additional specialization at a cost of $50, as long as you complete all the required courses and electives. This does not apply to the Family Mediation Certificate. • Each certificate has an assessment process. See pages 32 or 33 for each certificate. If you would like assistance in planning your learning path contact: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: scrosato@jibc.bc.ca Many of our learners find it beneficial to meet with a small group of colleagues either in person or through the Community of Learners to practice their skills. Visit www.jibc.bc.ca/ccr for more information. 14 course and certificate information sessions COURSE AND CERTIFICATE INFORMATION SESSIONS Attend one of our free course and certificate information sessions to learn more about: • • • • course content and specialization structure, planning your learning path, career benefits of conflict resolution training, or private practice and other specific careers in conflict resolution. You may attend our free information sessions either in person or by telephone conference (for those sessions indicated as such). To reserve a space or for more information contact: Phone: 604.528.5608 E-mail: conres@jibc.bc.ca September 27, 2006 6:oo pm - 8:oo pm JIBC - Victoria October 18, 2006 6:oo pm - 8:oo pm JIBC - New Westminster & Teleconference November 29, 2006 6:oo pm - 8:oo pm JIBC - New Westminster & Teleconference February 21, 2007 6:oo pm - 8:oo pm JIBC - Victoria March 14, 2007 12:00 pm - 2:00 pm JIBC - New Westminster May 23, 2007 6:oo pm - 8:oo pm JIBC - New Westminster & Teleconference June 27, 2007 12:00 pm - 2:00 pm JIBC - New Westminster & Teleconference August 22, 2007 6:oo pm - 8:oo ·pm JIBC - New Westminster Location Addresses Justice Institute of BC, New Westminster Campus 715 McBride Boulevard, New Westminster Justice Institute of BC, Victoria Campus Suite 101, 910 Government Street, Victoria associate certificate in 15 workplace conflict ASSOCIATE CERTIFICATE IN WORKPLACE CONFLICT When you complete this new 11-day associate certificate, you will be able to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues. The certificate is composed of four courses that focus on the workplace: • • • • Resolving Conflict in the Workplace (3 days) Negotiation Skills Level 1 (3 days) Conflict on the Front Line: Leaders as Conflict Resolvers (3 days) Resolving Conflict in Groups Level 1: Effective Team Dynamics (2 days) All course credits will be recognized in the Negotiation and Mediation/Third-Party Intervention Certificate programs and some of the courses can be applied towards a Family Mediation Certificate. START HERE: Take the following requlred cours·e: "These courses can take you places! Very valuable and thorough." CR110B-Resolving Connict in the Workplace XENIA O'BRIEN Offered at all our locatior1s ·throughollt the year, and in a rnh6rt model at Langara College Your next course should be: CR260-Negotiation Skills Level I The fo!lowing courses can be taken in any order: CR128-Conflict on the Front Line: Leaders as Conflict Resolvers CR504-Resolving Conflict in Groups Level I: Effective Team Dynamics Register F6r ·your assessment: CR97.o-Assessment: Associate Certificate in Workplace Conflict GRADUATION CEREMONY Stay eorrneqed! Par[ii:ipaJe in our online (ommuf)ity of Learners (se~ inside cover) i'jnd gome back for proressionai deveiopmenL . 16 specialization in negotiation CERTIFICATE IN CONFLICT RESOLUTION START HERE: Take une of the following required courses: CRuoA-Dealing with Interpersonal Conflict OR CR110B-Resolving Conflict in the Workplace CR102-Building Your Communication Toolbox CR105-Asserting Yourself in Conflict Situations Highly recommended electives, particularly if you have no previous training in interpersonal communication skills. Offered at all our locations t11roughout the year. CR360-Negotiation Skms L~~el II This course should be taken as close to the end of your program as possible. CR200-Dealing with Anger This course can be taken now or in between your electives. Before your assessment, consider registering for: CR910-Preparing for Your Negotiation Assessment (This course will count towards your. elective days) Register for your assessment. CR950-Assessment: Specialization in Negotiation specialization in negotiation 17 SPECIALIZATION IN NEGOTIATION Next you should take: CR260-Negotiation Skills Level I, then CR250-Mediation Skills Level I. After completing these, you will have a better idea of the specialization you want to pursue. Now plan your specialized and general electives. This is your opportunity to tailor your certificate to your particular interests and goals. Because we offer such a variety of special elective courses we are only able to offer some of these courses annually. This is a good time to enroll in your certificate specialization if you haven't done so already. See inside front cover for benefits of being a certificate learner. CR124-Applying Conflict Theory: From Awareness to Analysis (face to face) OR CR125-Theoretical Foundations of Dispute Resolution (Online) Choose one of the above required theory courses. See page 19 for electives. Call a Program Planner for assistance in making elective choices. GRADUATION CEREMONY Stay connected! Partkipale in our online Community of Learners (see inside fro1ll tover) and come .back for professional development. 1s specialization in negotiation SPECIALIZATION IN NEGOTIATION The ability to negotiate and resolve conflicts effectively has become a modern-day survival skill in professional and personal settings. In today's workplace, employers consider conflict resolution skills to be essential for all employees, at all levels within the organization . This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively. . Negotiation is a conflict resolution process in which the people involved in the situation talk directly with each other to arrive at an agreement or decision. The Centre teaches an approach to negotiation that involves looking for mutually satisfactory solutions. This specialization is 252 hours (36 training days), worth 18 credits, and culminates in a Certificate in Conflict Resolution: Specialization in Negotiation upon successful completion of all course hours and the final evaluation component. ABOUT THE CERTIFICATE ASSESSMENT PROCE SS You must have successfully completed Negotiation Skills Level II (CR360) and be enrolled as a certificate student before you are eligible to register for your assessment. You can do your assessment iri person at the JIBC New Westminster campus, the JIBC Victoria campus, at the University of Calgary; or you can use our mail-in assessment option (See page 33). 1.888. ;99.0801 www.jioc.oc.ca/ ccr You can transfer credit for comparable courses taken outside the JIBC into your certificate. See page 81 for details. • Assessment: Negotiation, CR950 ASSESSMENT Six or seven days from any courses in the calendar; this is your opportunity to tailor your certificate to your particular interests and goals. Or you may choose some or all of your additional electives from the above list. OTHER ELECTIVES - ANY COURSES The following course has a prerequisite of .CR360: • Preparing for Your Negotiation Assessment (Reality Check), CR910 (1 day) The following courses have a prerequisite of CR250 OR CR260: • The Art of Reframing, CR366 (1 day) • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Getting to the Heart of Conflict, CR309 (2 days) • Negotiatir.g with Difficult People: Making it Hard to Say No, CR362 (2 days) • Asking B€tter Questions, CR318 (1 day) • Reconciling Differences, CRB34 (2 days) {added this term) • Reflection in Conflict, CR414 (2 days) • Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 (2 days) • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) • Sharpening Your Edge in N?gotiation, CR127 (2 days) • Shifting from Positions to Interests, CR303 (3 days) The following courses have a prerequisite of CR110A OR CR110B: • Balancing Empathy and Assertion, CR327 (2 days) • Criticism: How to Give and Receive It, CR206 (2 days) • Dynamics of Power, CR320 (3 days) • Asserting Yourself in ConHict Situations, CR105 (2 days) • Building Your Communication fool Box, CR102 (2 days) Choose 10 days from these electives that deepen your negotiation skills and knowledge. The following courses have no prerequisites: SPECIAL ELECTIVES • Dealing with Interpersonal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (J days) • Negotiation Skills Level I, CR260 (J days) • Medlaticn Skills level I, CR250 (3 days) • Dealing with Anger, CR200 (J days) • Negotiation Skills Level 11, CR360 (s days) • Theor�tical Foundations of Dispute Resolution, CR125 (3 days) Online OR Applying Conflict Theory: From Awareness to Analysis, CR124 (2 days) REQUIRED COURSES SPECIALIZATION IN NEGOTIATION: 18 CREDITS SEE PAGE 16 FOR SUGGESTED COURSE SEQUENCING specialization in negotiation 19 certificates 20 certificate in conflict resolution CERTIFICATE IN CONFLICT RESOLUT THIRD-PARTY START HERE: Take one of the following required courses: CR110A-Dealing with Interpersonal Conflict OR CR110B-Resolving Conflict in the Workplace CR102-Building your Communication Toolbox CR105-Asserting Yourself in Conflict Situations Highly recommended electives particularly if you have no previous training in interpersonal communication skills. Offered al all our locations throughout the year. CR36o•Negotiation Skills Level II CR200-Dealing with Anger CR400-Mediation Skills Level II This course can be taken now or in between your electives. This course should be taken close to the end of your program. However, Mediation II is a pre-requisite for many of the advanced electives in the Mediation specialization. Advanced Mediation electives to deepen mediation competencies. CR326-Ethical Dilemm.1s for Mediators in BC CR226-Ethical Dilemmas for Mediators in Alberta CR515-ldentifying Control and Abuse in Pre-Mediation CR829-Mediation Skills Level Ill CR858-Mediating Consciously: Being Real & Becoming Aware Before your assessment,· consider registering for: CR920-Preparing for Your Mediation Assessment This course will count towards your elective days. certificate in conflict resolution DN: SPEC IALIZATION IN MEDIATION INTERVENTION Next you should take: CR260-Negotiation Skills Level I, then CR250-Mediation Skills Level I. · After completing these, you will have a better idea of the specialization you want to pursue. Plan your specialized and general electives at this time. Because we offer such a variety of special elective courses we are only able to offer some of these courses annually. See page 23 for electives. This is a good time to enroll in your certificate specialization if you haven't done so already. See inside front cover for benefits of becoming a certificate learner. Choose one of the following required theory courses: CR124-Applying Conflict Theory: From Awareness to Analysis (face-to-face) OR CR125-Theoretical Foundations off Dispute Resolution (Online) Call a Program Planner for assistance in making elective choices. Register for your assessment: CR975-Assessment: Specialization in Mediation/Third Party Intervention GRADUATION CEREMONY St~v con netted! Participate in ·our or lirw Cqmrnunity .o f Le~rners (s~e inside front cover) and come back for professidiici l dev~ lopmenl. 21 22 specialization in mediation/ third-party intervention SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION This specialization is designed for people who perform mediation and third-party intervention in their jobs and for those who are planning to be self-employed as private practice mediators/interveners. The Mediation/Third-party Intervention specialization gives in-depth knowledge and skills in formal and informal mediation as we ll as other forms of third-party intervention. This 252-hour (36 training days) program is worth 18 credits and culminates in a Certificate in Conflict Resolution: Mediation/ Third-party Intervention Specialization upon successful completion of all course hours and the final evaluation component. If you are considering private-practice mediation, the training hours gained in this specialization can be applied towards admission to the BC Mediator Roster. They can also be applied towards certification by practitioner organizations and participation in the Court Mediation Practicum Program (for more information, see "Career Opportunities in Dispute Resolution" on page 90). Completion of the certificate does not imply that you are a certified or licensed or accredited mediator. Certification or accreditation of professional mediators is not mandated by government at this time. Voluntary professional certifications are available through mediator membership organizations, and certification is maintained on an annual basis with those organizations. For more information, see "Career Opportunities in Dispute Resolution" on page 90. Completion of a Certificate in Conflict Resolution: Specialization in Mediation/Third-party Intervention signals only that you have received education and training from the JIBC's Centre for Conflict Resolution and have passed the final evaluation for the education program. ABOUT THE ASSESSMENT PROCESS The final assessment for this specialization consists of Assessment: Mediation (CR975). You must have successfully completed Negotiation Skills Level II (CR360) and Mediation Skills Level II (CR400) and enrolled as a certificate student before yo u can register for your assessment. You can do your assessment in person at the JIBC New Westminster campus, the JIBC Victoria campus, at the University of Calgary; or you can use our mail-in assessment option (see page 32). 604.528.5608 1.888.799.0801 www.iibc.bc.ca I ccr specialization in mediation/ 23 third-party intervention SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION: 18 CREDITS SEE PAGE 20 FOR SUGGESTED COURSE SEQUENCING REQUIRED COURSES • Dealing with Interpersonal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (3 days) • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Negotiation Skills Level II, CR360 (5 days) • Mediation Skills Level II, CR400 (s days) • Theoretical Foundations of Dispute Resolution, CR125 (3 days) Online OR Applying Conflict Theory: From Awareness to Analysis, CR124 (2 days) SPECIAL ELECTIVES Choose 10 days from the following electives that will deepen your mediation skills and knowledge. The following courses have no prerequisites: • Asserting Yourself in Conflict Situations, CR105 (2 days) • Building Your Communication Tool Box, CR102 (2 days) .The following courses have a prerequisite of CR110A OR CR110B : • Balancing Empathy and Assertion, CR327 (2 days) • Dynamics of Power, CR320 (3 days) The following courses have a prerequisite of CR250 OR CR260: • The Art of Reframing, CR366 (1 day) • Civil Procedure, CR846 (2 days) Online • Developing Your Cultural Fluency, CR253 (2 days) .. Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Getting to the Heart of Conflict, CR309 (2 days) • Asking Better Questions, CR31B (1 day) • Reconciling Differences, CR834 (2 days) • Reflection in Conflict, CR414 (2 days) • Resolving Conflict in Groups Level I: Effective Team Dynamics, CR504 (2 days) • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) • Shitting from Positions to Interests, CR303 (3 days) These courses have a prerequisite of CR400: • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) • Mediating Consciously: Being Real and Becoming Aware, CR858 (2 days) • Mediation Skills Level Ill, CR829 (2 days) (CR360 is also a prerequisite) • Preparing for Your Mediation Assessment (Reality Check), CR920 (1 day) (CR360 is also a prerequisite) • Screening for Control and Abuse in Mediation, CR515 (1 day) OTHER ELECTIVES Take your remaining one or two days from any elective courses in the calendar. A maximum of two online courses from the Family Mediation Certificate can count as general elective courses towards the completion of the Certificate in Conflict Resolution: Specialization in Mediation/Third-party Intervention. ASSESSMENT • Assessment: Mediation, CR975 You can transfer credit for comparable courses taken outside the JIBC into your certificate. See page 81 for details. 24 family mediation certificate FAMILY MEDIAT You will need t o start with these required courses, they form the fo undation of future courses: • Dealing with JnLerpers9nal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (3 days) IL is highly recommended the following two courses are taken i11 the following sequence: • tntroduclion to Family lustice Services in BC, CORR6o.6 (3 days) Online OR Introduction to Family lustfce Services irr Alberta, CORR609 (If you are taking courses in the Family Mediation Certificate in order to apply for a position as a Family Justice Counse llor in BC, you must take CORR6o6) • Family Violel)ce: Impact on Separation and Divorce, CORR605 (J daysJ Qnline About Online Courses: • • One-day (7 hours) Online courses are completed over two weeks. Three-day (21 hours) Online courses take six to seven weeks to complete. ASSESSMENT Assessment: Family Mediation, CR976 GRADUATION CEREMONY Stay connected! Participate in ou r onlfne Community of Learners (see inside front cover) and come back for professional development! family mediation certificate 2 5 ON CERTIFICATE ADDITIONAL REQUIRED COURSES Online and On Campus (Face to Face) courses can be.taken concurrently. It is highly recommended the following four courses are taken in the following sequence: • Effects of Separation and Divorce on Adults, FAM103 (3 days) Online Effects of Separation and Divorce on Children, FAM104 (3 days) Online 0 Mediated Agreements and Related Court Orders, FAM115 (1 day) Online e Child Support Guidelines, FAM112 (3 days) Online (Take this course last) •3 You can intersperse five of the following courses with previous four online courses: • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Mediation Skills Level II, CR400 (5 days) • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) OR • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) Choose one: • Developing Your Cultural Fluency, CR253 (2 days) OR • Multicultural Issues in Family Justice, FAM109 (1 day) Online II! W I J ' ~ ~ ~ ......- . , ~ ••u •• - - ~ - --- ELECTIVES Choose 4-5 days from the following courses: If you have the prerequisites, you can intersperse the following 11 courses with your required courses. • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Dynamics of Power, CR320 (3 days) • Getting to the Heart of Conflict, CR309 (2 days) • Mediation Skills Level Ill, CR829 (2 days) • Identifying Control and Abuse in Pre-Mediation, CR515 (1 day) • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) • Shifting from Positions to Interests, CR303 (3 days) • Substance Abuse Issues in Family Justice, FAM108 (1 day) Online • Theoretical Foundations of Dispute Resolution, CR125 (3 days) Online Recommended as assessment preparation, not required: • Family Mediation Certificate Preparation Workshop - FAM111 (1 day) Thi s course counts toward your electives and you can use the videotape for your assessment. Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2003. For more information about Family Mediation Canada certification requirements, please visit their website at www.frnc.ca. 26 family mediation certificate SPECIALIZATION I N FAMILY MEDIATION The goal of the Family Mediation Certificate is to provide quality education and training in mediation in a family context that may be applied towards the minimum training requirements of Family Mediation Canada for certification as a Family Relations Mediator. This 20-credit certificate is 280 hours or 40 days long and is awarded upon successful completion of all classroom and on line course requirements and an assessment. The Family Mediation Certificate is a joint offering from two divisions of the JIBC: the Centre for Conflict Resolution and the Corrections and Community Justice Division · (CCJD). The CCJD courses are delivered online or by correspondence, while the Centre for Conflict Resolution courses are delivered in classrooms at the JIBC's main campus in New Westminster, our downtown YWCA location, our Victoria campus and through our community partnerships with colleges throughout BC and at the University of Calgary in Alberta. Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2003. For more information about Family Mediation Canada certification requirements, please visit their website at www.fmc.ca. Register directly for any courses in the Family Mediation Certificate through the JIBC's registration office: 604.528.5590. For more information about the Corrections and Community Justice Division online courses, call: Margot D'Souza, Coordinator/Instructor Phone: 604.528.5546 E-mail: mdsouza@jibc.bc.ca For more information about the Centre for Conflict Resolution face-to-face courses or to request a Family Mediation Certificate application form, call: Sue Crosato, Program Planner Phone: 604:528.5618 E-mail: scrosato@jibc.bc.ca ABOUT THE ASSESSMENT PROCESS The assessment component for the Family Mediation Certificate is completed through a mail-in process. It consists of written preparation for a mediation, a one-hour mediation role-playing exercise, a self-evaluation and an oral examination. The videotap e made in FAM111 may be used for the assessment. For information on the assessment, contact: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail: lsinclair@jibc.bc.ca t.d88. 799.0801 www.1ioc.oc.ca cc1 family mediation certificate 21 SPECIALIZATION IN FAMILY MEDIATION: 20 CREDITS SEE PAGE 24 FOR SUGGESTED COURSE SEQUENCING REQUIRED COURSES Conflict Resolution and Mediation • Dealing with Interpersonal Conflict, CRuoA OR Resolving Conflict in the Workplace, CR1108 (, days) • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Mediation Skil.ls Level II, CR400 (5 days) • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) Family Dynamics • Introduction to Family Justice Services in BC, CORR6o6 (3 days) Online OR Introduction to Family Justice Services in Alberta, CORR609 (If you are taking courses in the Family Mediation Certificate in order to apply for a position as a Family Justice Counsellor in BC, you must take CORR6o6) • Family Violence: Impact on Separation and Divorce, CORR605 (3 days) Online • Effects of Separation and Divorce on Adults, FAM103 (3 days) Online • Effects of Separation and Divorce on Children, FAM104 (3 days) Online • Mediated Agreements and Related Court Orders, FAM115 (1 day) Online • Child Support Guidelines, FAM112 (3 days) Online Choose one: • Culture in Conflict: Enriching the Process, CR253 (2 days) OR • Multicultural Issues in Family Justice, FAM109 (1 day) Online ELECTIVES Choose 4-5 days from the following courses: • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Dynamics of Power, CR320 (3 days) • Getting to the Heart of Conflict, CR309 (2 days) • Mediation Skills Level Ill, CR829 (2 days) • Identifying Control and Abuse in Pre-Mediation, CR515 (1 day) • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) • Shifting _from Positions to Interests, CR303 (J days) • Substance Abuse Issues in Family Justice, FAM108 (1 day) Online • Theoretical Foundations of Dispute Resolution, CR125 (3 days) Online • Family Mediation Certificate Preparation Workshop - FAM111 (1 day) ASSESSMENT • Assessment: Family Mediation, CR976 One-day (7 hours) online courses are completed over two weeks. Three-day (21 hours) online courses take six to seven weeks to complete. You can transfer credit for comparable courses taken outside the JIBC into your certificate. See page 81 for details. n ti) ~ ::ii n QI 1D" VI 30 course descriptions To assist you in your course and certificate planning, this section provides: 1.888.799.0801 www.jibc.bc.ca/cu course descriptions 31 APPLYING CONFLiCT THEORY: FROM AWAR EN ESS TO ANALYSIS (CR124) (Formerly: What Do I Do Now? An Introduction to Conflict Resolution Theory) Prerequisite(s): None Recommende(I: CR110A or CR110B Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $395 Dates & locations: Page 70 This course is based on the premise that we do what we believe and not what we know. It's emphasis will be on integrating formal theories of conflict with your current personal beliefs about the nature of conflict. You will learn the key concepts and assumptions of each theory presented and will be challenged to examine the assumptions underlying your own personal beliefs. You will learn how to analyze conflict dynamics through the lenses of each theory and wi ll gain an understanding of how theories can be utilized to guide what we do in conflict situations. Instructor: Brian Frank n 0 C: iil THE ART OF REFRAMING (C R366) :::!. ~ er ::, V> Prerequisites: CR110A or CR110B, and CR260 or CR250 Length: 1 day (7 hours) Cred~ ~5 Fee: $165-$190 Dates & locations: Page 70 In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframing that leads towards resolution. More than merely changing language, reframing can shift the entire perception of an approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. ASKING BETTER QUESTIONS (CR318) (Formerly: Questions and Questioning) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 1 day (7 hours) Credit: 0.5 Fee: $175 - $190 Dates & locations: Page 70 Basing negotiation or mediation on interests is greatly assisted by the conscious use of questions. This course is practice-oriented, focusing on the issues you raise in class. Questions can be facilitative, directive, accusatory, helpful or condemnatory. They evoke ideas, illuminate culture, encourage images and invite articulation. How do we make the question a tool of art in the hands of a principled asker? How can we use questions to ensure an honest, curious and thorough inquiry? Come prepared to ask and learn. Instructor: Gordon Sloan 32 course descriptions ASSERTING YOURSELF IN CONFLICT SITUATIONS (CR105) Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $475 Dates & locations: Page 70 This course addresses assertiveness in a variety of challenging situations and gives you opportunities to practice improving and maintaining an assertive style under pressure. Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situations, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short. ASSESSMENT: FAMILY MEDIATION CERTIFICATE (CR976) Prerequisite(s): Completion of all Family Mediation Certificate required and elective courses Fee: $515 To enroll, contact Lynn Sinclair at 604.528.5609 OR 1.888.799.0801, or for the University of Calgary, contact Suzanne Fitzhenry at 403.220.5053. The assessment component of the Family Mediation Certificate consists of a written preparation for mediation, a one-hour mediation role-playing exercise, a self-evaluation and an oral examination. The assessment is done by the candidate in their home community and submitted on a mail-in basis or the videotape made in FAM111 may be submitted for the Family Mediation Certificate assessment. Note: You will be permitted to register for your assessment only after completing all Family Mediation Certificate required and elective courses. You must be enrolled as a Family Mediation Certificate student. ASSESSMENT: SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION (CR975) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360, CR400 Fee: $515 - $530 Dates & locations: Page 70 In order to receive your Certificate in Conflict Resolution: Specialization in Mediation/ThirdParty Intervention, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the mediation assessment to be role-played, a one-hour role-playing simulation with the participant acting as the mediator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-playing. You can do your assessment on a mail-in basis or at the JIBC New Westminster or Victoria campuses, and at the University of Calgary. Note: You will be permitted to register for your assessment only after successfully completing Mediation Skills Level 11 (CR400), and you must be enrolled as a Mediation/Third-Party Intervention Certificate student. You may do your assessment after completing CR360 and CR400 even if you have not finished all of your elective hours. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50 per cent of the regular fee. course descriptions 33 ASSESSMENT: SPECIALIZATION IN NEGOTIATION (CR950) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360 Fee: $415 - $430 Dates & locations: Page 70 In order to receive your Certificate in Conflict Resolution: Specialization in Negotiation, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the negotiation assessment to be role-played, a one-hour role-playing simulation with the participant acting as the skilled negotiator and an oral questioning period, during which the participant is asked to identify key concepts of the program as they relate to the role-playing. You can do your assessment on a mail-in basis or in person at the JIBC New Westminster and Victoria campuses, and at the University of Calgary. Note: You will be permitted to register for your assessment only after successfully completing Negotiation Skills Level 11 (CR360), and you mu~t be enrolled as a Negotiation Certificate student. You may do your assessment after completing CR360 even if you have not finished all of your elective hours. We recommend registering for the assessment one to three months after completing CR360. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50 per cent of the regular fee. "0C: ul (T) C. (T) (II ASSESSMENT: ASSOCIATE CERTIFICATE IN WORKPLACE CONFLICT (CR970) Prerequisite(s): CR110B, CR260, CR128, CR504 Fee: $350-$400 To enroll, contact Lynn Sinclair at 604.528.5609 OR 1.888.799.0801, or for the University of Calgary, contact Suzanne Fitzhenry at 403.220.5053. The assessment component for the Associate Certificate in Workplace Conflict is a mail-in assessment that consists of a video-tape of a collaborative conflict resolution conversation based upon a real-life workplace situation (can be created during CR260, CR128 or be a specially made video created by the learner for this assessment) and a structured, reflective essay, designed to self-assess the video-tape and document the learning and change experienced by the student during the program. Note: You will not permitted to register for your assessment unless you are registered for all other courses required to complete the Associate Certificate in Workplace Conflict. 888.799.0801 "'"""' jibe.be.ca; CC! " -s· o· ::, (II 34 course descriptions BALANCING EMPATHY AND ASSERTION (CR327) Prerequisite(s): CR110A or CR110B Recommended: CR102 and/or CR105 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $450 Dates & locations: Page 71 In this two-day course, you will practice strategies for achieving the mental and emotional clarity necessary to effectively use assertion and empathy. Through facilitated small-group exercises, you will have opportunities to practice finding - and keeping - the elusive balance between empathy and assertion. These are often described as the two foundations of collaborative conflict resolution, and finding the balance between them can be tricky. You will be able to recognize when conflicts are about to occur and skillfully self-manage the interactions away from the conflict or move through it. Instructor: Joan Balmer "The personal growth that I experienced will be beneficial as I deal with situations both at work and in my personal life." KAREN WOOD - Assistant, ICBC BUILDING YOUR COMMUNICATION TOOL BOX (CR102) (Formerly: Critical Skills for Communicating in Conflict) Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $450 Dates & locations: Page 71 If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended immediately after CR110A or CR110B. In this course, you will focus intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations. Specific skills include non-defensive listening, question ing, reframing and assertive speaking. CHILD SUPPORT GUIDELINES (FAM112) ■ ONLINE Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 24 21 hours to be completed over 6 weeks 1.5 $475 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This online course in the Family Mediation Certificate will provide you with the knowledge and ability to assist clients with child support issues resulting from separation and divorce. You will become familiar with the family mediator's function of helping clients determine the proper amount of child support according to current legislation, with changing child support orders when circumstances change, and with assisting clients when one parent lives outside the jurisdiction of the court. ;,w,,,,. Iibc. oc.ca ·cc, course descriptions 3s CIVIL PROCEDURE (CR846) ■ Prerequisite(s): CR110A or CR110B, and CR250 Length: 14 hours to be completed over 8 weeks Credit: 1.0 Fee: $350 Dates: Page 71 This course is for those who want to practice mediation in the context of the civil justice system. It is required for mediators who do not have a law degree and want to be considered for the BC Mediator Roster. The course examines the aspects of civil procedure that mediators need to be familiar with: what the litigation track looks like, including the practicalities of time and cost as a typical case proceeds through the system, as well as the role of lawyers in litigation and mediation. You will also learn how court rules use expense to encourage settlement, the difference between the formal legal parties and the real decision-makers in a lawsuit, and the rules of evidence that commonly arise in mediation. On-line course methodology includes a series of readings, exercises, assignments and group discussions. Instructor: Terry Harris "0C: ii! <1) 0.. COACHING STRATEGIES: DEVELOPING PEOPLE TO RESOLVE CONFLICTS (CR111) <1) "'" "S0 :::, Cl\ Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $450 Dates & locations: Page 71 This course is for anyone who wants to help others resolve conflicts respectfully and effectively. Coaching strategies engage disputants in proactively resolving their own challenges. This course combines coaching with conflict resolution theory and practice, so that you can coach others towards practical, interest-based resolution. Based on a business-coaching model, the methodologies presented are easily transferable to personal coaching and will be of particular interest to leaders, managers and those involved in dispute resolution. Instructor: Linda Dobson-Sayer COMMUNICATING IN CONFLICT FOR HI-TECH INDUSTRIES (CR228) ■ CONTRACT ONL'i Call Kent Highnam for information at 604.528.5615. This course is invaluable for team leaders and members who want to maximize the creative energy of their team processes while managing the professional and personal differences that arise in high-pressure, results-oriented and deadline-driven industries. This fast-paced, dynamic course is structured to recognize these pressures while presenting the crucial elements of self-management, communication and collaboration that are at the heart of an effective work team. 36 course descriptions CONFLICT ON THE FRONT LINE: LEADERS AS CONFLICT RESOLVERS (CR12 8) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $525-$575 Dates & locations: Page 72 This course will teach leaders the 'first-aid' approach to helping resolve interpersonal conflict between employees and colleagues. In this course, you will be introduced to the concepts of interest-based conflict resolution and the role of neutral third-party interveners. A conflict resolution model will be presented and you will also learn the communications skills to defuse interpersonal conflict and facilitate resolution between employees. A videotape will be provided for you to record your role-play on the final day of the course. CRITICISM: HOW TO GIVE AND RECEIVE IT (CR206) Prerequisite(s): CR110A or CR110B Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $450 Dates & locations: Page 72 In this course, you will explore and practice the essential elements of giving and re ceiving criticism constructively. You will learn how to create opportunities for growth and increased understanding through giving and receiving constructive criticism. Critiquing the work or behaviour of others can be one ofthe most difficult tasks that we perform as individuals, colleagues, supervisors and managers. We are often called upon to give criticism, which, if done poorly, can damage relationships, limit opportunities and increase stress. Instructor: Deborah White DEALING WITH ANGER (CR200) Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 -$575 Dates & locations: Page 72 This course builds on the material in Dealing with Interpersonal Conflict (CR110A) and Resolving Conflict in the Workplace (CR110B), and presents theory, skills and approaches for managing one's own angry feelings and behaviours, and responding to anger in others. Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Emphasis is on self-awareness and skill development through small-group exercises. A videotape will be provided for you to record your role-play on the final day of the course. course descriptions 37 DEALING WITH DEFENSIVENESS IN CONFLICT (CR319) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 - $540 Dates & locations: Page 72 This course covers theories from different psychological perspectives on defence mechanisms affecting all people. These theories are then integrated with skills for addressing defensiveness in conflict situations. You will also explore how face saving affects defensive behaviours. Defensiveness is behaviour for protecting oneself from a perceived threat or attack. In negotiations and mediations, it can create major barriers, but when explored, it can open up opportunities for breakthroughs. When people are defending and protecting their self-image (face saving), listening becomes more difficult and positions become entrenched. Left unaddressed, defensiveness can stalemate the discussion. A videotape will be provided for you to record your roleplay on the final day of the course. Instructor: Donna Soules n 0 C: vl "' DEALING WITH INTERPERSONAL CONFLICT (CR110A) Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $525 - $540 Dates & locations: Page 72 This foundation course offers you effective and practical tools in collaborative conflict resolution. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations. A videotape will be provided for you to record your role-play on the final day of the course. This course is equivalent to CR110B. Students must take either CR110A or B as a prerequisite for other required courses in the certificates. "Before coming to this course, my thinking was different. I feel that I am a different person with different prespectives, and point of view now." MAY MARTINEZ - Self Employed, Interpreter DEFINING ISSUES AND SETTING THE AGENDA (CR252) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $395 Dates & locations: Page 73 Now expanded to include negotiation as well as mediation, this two-day elective focuses on Stage 2 of the model. Using a variety of video, demonstration and in-themoment examples, you will learn how to sift through the dynamics, the emotion and the way people express themselves in order to clearly isolate issues that should form the agenda. You will learn how to ask the kinds of questions that clarify themes and issues, how to summarize to provide focus and how to get agreement on the agenda. You will have lots of opportunity to practice. Instructor: Ron Monk a. m V, n -s·o· :::, Ill 3s course descriptions DEVELOPING YOUR CULTURAL FLUENCY (CR253) (Formerly: Culture in Conflict: Enriching the Process) Prerequisite(s): CR110A or CR110B, and CR250 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 Dates & locations: Page 73 This workshop explores bias, stereotyping and barriers to effective intercultural communication. You will develop ways to acknowledge and work with cultural diversity to create a climate where people can listen, learn and build understanding. The course introduces a 'big-picture' framework for conflict resolution processes that are inclusive, that are based upon certain fundamental core values and that can be applied universally. Much of our interpersonal and workplace conflict has a basis in cultural blindness or misunderstanding. As culture is such a complex and sensitive subject, we often don't discuss it. Yet culture permeates all that we do. As interveners and conflict managers, we need to ground our processes in the cultural context to make the work meaningful. How can we do so without relying upon shallow generalizations? What assumptions are we making? Instructor: Sally Campbell DYNAMICS OF POWER (CR320) Prerequisite(s): CR110A or CR110B and CR250 or CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525-$540 Dates & locations: Page 73 This course will provide you with an opportunity to examine critical questions regarding your personal relationship with power. What is power? How do we relate to it on a daily basis? How do we use personal power and influence in conflict or negotiation situations? What is the basis of our power as we work to resolve disputes and implement restorative practices, and what are the implications of using that power? Learn how to recognize the power base of others, and the implications that power dynamics have in dispute resolution and restorative practice. Through video simulations, self-reflective exercises and small-group discussions, you will become more comfortable with power dynamics and identify how power can be used positively to enhance the dispute resolution process. A videotape will be provided for you to record your role-play on the final day of the course. Instructor: Joan Balmer course descriptions 39 EFFECTIVE TEAMWORK: FROM CONFLICT TOCOLLABORATION (CR126) ■ --r,t-1 " C Call Kent Highnam for information at 604.528.5615 Collaboration requires a vast set of interpersonal communications skills and a high degree of self-awareness to be rewarding, efficient and productive. In this course, you will identify the 'world view' and personal style that you and other team-mates bring to your group work. You will learn to recognize, and how to avoid, the assumptions that group members make about themselves and others as they work together that can often be the source of conflict. You will also explore how to adapt your style and to identify practical steps to ensure that your group work experience achieves its content, process and network-building goals. This workshop is suitable for either intact workgroups or for members of different workgroups, and can be customized to fit your organization's or community's needs. Instructor: Kent Highnam ('\ EFFECTS OF SEPARATION AND DIVORCE ON ADULTS (FAM103) ■ ONL!NE 0 C: ii! 11) c.. n, VI n Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 24 21 hours to be completed over 6 weeks 1.5 $475 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This online course in the Family Mediation Certificate focuses on the effects of separation and divorce on adults. You will learn about the divorce process and the family dynamics of separation and divorce, including the legal, financial, social and psychological effects of family breakdown on family members. Also covered are special issues related to families, such as parental responsibility, gender bias, parental mobility and the impact of new relationships. You will learn constructive intervention programs that will help you guide your clients. This course is a companion to Effects of Separation and Divorce on Children (FAM104). EFFECTS OF SEPARATION AND DIVORCE ON CHILDREN (FAM104) ■ ON! "\L Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 24 21 hours to be completed over 6 weeks 1.5 $475 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 The purpose of this online course in the Family Mediation Certificate is to examine the research literature on the effects of separation and divorce on children. The course looks at how factors such as parental conflict affect children's adjustment, and explores appropriate living arrangements and visitation schedules for children. You will be guided through the actions that need to be taken in cases where abuse is present. You will learn how, as counsellors and/or mediators, to work more effectively with parents as they make a parenting plan and meet challenges they may experience with their children. This course is a companion to Effects of Separation and Divorce on Adults (FAM103). -s·o· :::, VI 40 course descriptions ETHICAL DILEMMAS FOR MEDIATORS IN ALBERTA (CR226) Jt: lA GAPY ON ■ U, Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 1 day (7 hours) Credit: 0.5 Fee: $190 Dates & locations: Page 73 This course will help you clarify the application of professional codes of conduct and the real-world application of ethical behaviour in the practice of mediation. In practice, mediators frequently encounter situations that require tough decisions. What should a mediator do when personal or professional values are challenged? Professional codes of conduct that govern the mediator can sometimes conflict. How does a mediator sort through the issues and decide what to do? When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn't clear? Instructor: Sharon Wilson ETHICAL DILEMMAS FOR MEDIATORS IN BRITISH COLU MB IA (CR326) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 1 day (7 hours) C~d~ ~5 Fee: $175 Dates & locations: Page 73 This course will help you clarify the application of professional codes of conduct and the real-world application of ethical behaviour in the practice of mediation. In practice, mediators frequently encounter situations that require tough decisions. What should a mediator do when personal or professional valL,1es are challenged? Professional codes of conduct that govern the mediator can sometimes conflict. How does a mediator sort through the issues and decide what to do? When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn't clear? Instructor: Lee Turnbull FAMILY MEDIATOR CERTIFICATE PREPARATION WORKSHOP (FAM111) Prerequisites: None Length: 1 day (7 hours) Credit: 0.5 Fee: $380 Dates & locations: See website www.jibc.bc.ca/corrections/default.htm This course is intended to serve as an information and practice course to prepare candidates who wish to become certified mediators with Family Mediation Canada. Participants will learn how the mediation certification process works, how to prepare for the written exam and how to submit a video for assessment. There will be ample opportunity for practice with feedback provided by certified experienced family mediators. Participants will be able to take their videotape home and may submit it to Family Mediation Canada for assessment and / or use the tape for their final assessment in the Family Mediation Certificate. course descriptions 41 FAMILY VIOLENCE: IMPACT ON SEPARATION AND DIVORCE (CORR605) ■ 01\JL, ,J See learning path on page 24 21 hours to be completed over 6 weeks 1.5 $475 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This online course in the Family Mediation Certificate provides a general overview of the topic of relationship violence. It examines the dynamics of relationship abuse, particularly during separation and divorce. You will learn theories of abuse, the impact of abuse on family members, screening protocols, interviewing techniques, court remedies and how to arrange a parenting plan. This is a preparatory course for those seeking a career as a family justice counsellor, and is crucial for those who practice family mediation. Prerequisite(s): Length: Credit: Fee: Dates: n 0 C: ijl GETTING TO THE HEART OF CONFLICT (CR309) ■ Prerequisite(s): CR110A or CR110B and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $395 Dates & locations: Page 73 This in-depth course focuses on stage three of the negotiation and mediation models. You will explore your own 'positionality' and practice using communication skills to better disclose and elicit interests in order to enhance understanding. You will briefly review positions, issues and interests and focus on questioning for information, probing for deeper interests, disclosing interests, reframing negative interests into positive interests and creating an attitude of positive resolution. You can expect individual and small-group self-reflective exercises, a skill development emphasis and an opportunity to intensively practice stage three of a mediation or negotiation. HANDLING CONFLICT ON THE TELEPHONE (CR101) ■ Call Kent Highnam for information at 604.528.5615. Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. In this one-day course, you will learn and practice effective paraverbal (tone, pitch and pacing) and verbal skills for defusing anger and resolving conflict, with an emphasis on the use of the voice. The course will help you develop more skills,for responding effectively to anger and conflict over the phone, and will be of particular interest to those with little previous training in conflict resolution. The course content and delivery can be customized to fit your organization's or community's needs. m 0.. m n % o· :::, "' 42 course descriptions IDENTIFYING CONTROL AND ABUSE IN PRE-MEDIATION (CR515) (Formerly: Screening for Control and Abuse in Mediation) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 1 day (7 hours) Credit: 0.5 Fee: $175 Dates & locations: Page 73 In this one-day course, you will look at patterns of control that lead to abuse, discuss the reality of control in any relationship and what that means to a 'fair' negotiated settlement and develop screening tools for a variety of pre-mediation applications. Forms of control that lead to coercion and abuse are sometimes overt, sometimes subtle. Played out in a mediation setting, the mediator can unwittingly assist in the continuance of that abuse. The standards of practice for many professional mediation organizations require screening prior to joint meetings. Instructor: Ron Monk INTRODUCTION TO FAMILY JUSTICE SERVICES IN ALBERTA (CORR609) U ' VE R5 I T \ , ,-\ · ,•. ,,,,, ~ Prerequisite(s): See learning path on page 24 Length: 3 days (21 hours) Credit: 1.5 Fee: $530 Dates & locations: Page 73 This introductory course in the Family Mediation Certificate is for mediators and those working in the helping professions in Alberta. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access and guardianship, how the family justice system works and the need to consider issues such as relationship violence. INTRODUCTION TO FAMILY JUSTICE SERVICES IN BC (CORR6o6) II ONLINI Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 24 21 hours to be completed over 12 weeks 1.5 $450 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This introductory correspondence course in the Family Mediation Certificate is for mediators and those working in the helping professions. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access, guardianship and support (but not property division). The course explains how the family justice system works, and the need to consider issues such as relationship violence. This is a preparatory course for those seeking a career as a family justice counsellor. .7og.obo1 www.lwc.uc.ca, cu course descriptions 43 LEVERAGING PERSONAL STYLES TO RESOLVE CONFLICT (CR834) (Formerly: Reconciling Differences) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $380 Dates & locations: Page 73 Through working with personality preferences as measured by the Myers-Briggs type indicator and differences in interpersonal needs as measured by Fundamental Interpersonal Relationship Orientation - Behaviour (FIRO-B), you will gain an understanding of how these factors contribute to conflict and how they can be used to facilitate its resolution. In conflict situations, we are continually challenged and confronted with differences in perspective, style, need and emotion. Understanding the interpersonal dynamics underlying behaviours is an essential skill in the conflict resolution process. Instructor: Arthur Ridgeway 8 c:: vi MANAGING THE CONFLICT WITHIN (CR423) "'0. "',., VI Prerequisite(s): CR110A or CR1108 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 Dates & locations: Page 73 This course is designed to increase your levels of self-awareness and self-mastery, and to increase your abilities and skills in managing yourself more effectively both when conflict occurs and during the resolution process. Conflict situations often provoke strong emotions and reactions such as fear, anger, bitterness, powerlessness, despondency, vulnerability, arrogance and so on. This may lead to internal confusion about the conflict itself, resulting in entrenchment of your position, an unsatisfying compromise or a collapse into accommodation. Through exercises and awareness-raising techniques, you will develop the skills of inquiry, emotional awareness, self-observation and assessment, self-management and being in the present. Instructor: Joan Balmer MANAGING THE HOSTILE INDIVIDUAL (CR108) Prerequisite(s): None Length: 2 days (:14 hours) Credit: 1.0 Fee: $350 - $475 Dates & locations: Page 73 This course provides you with alternatives for managing hostile individuals constructively. Many people find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters requires emotional energy and frequently results in increased stress. During the course, attention is given to risk factors and ensuring personal safety. You will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practice a model for defusing hostility and increase your skills in constructively confronting problem behaviour. Instructor: Mario Govorchin ~ c· ::, VI 44 course descriptions MEDIATED AGREEMENTS AND RELATED COURT ORDERS (FAM115) II ONLINE Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 25 7 hours to be completed over 2 weeks 0.5 $275 See website at www.jibc.bc.ca/ corrections/default.htm or call Margo D'Souza at 604.528.5546 This seven-hour course is for family mediators who are working with separating couples. It will cover the drafting of a Memorandum of Understanding (MOU), including the purpose, structure and contents of an agreement. You will learn how MOUs relate to other existing court documents. In addition, you will discuss the Agreement to Mediate, and how agreements are formalized and changed. This course is an essential component of working as a family mediator in separation and divorce cases, and is designed to meet Family Mediation Canada standards for certification. MEDIATING CONSCIOUSLY: BEING REAL AND BECOMING AWA RE (CR858) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 73 This course presents you with a process of ongoing inquiry: what we are doing, how we are doing it and who we are becoming. As part of a group of co-learners proceeding on the dynamic and challenging path called mediation, you will expand your use of mediator interventions beyond the level of skill application to a deeper understanding of mediator presence as conscious strategy. You will discuss and ponder the impact of culture, gender and power, the 'transformative' practice, the essence of neutrality, what it means to be impartial and objective (versus neutral) and the nature of your own inner wisdom and intuition. Instructor: Michael Fogel MEDIATION SKILLS LEVEL I (CR250) Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 - $550 Dates & locations: Page 74 This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. A videotape will be provided for you to record your role-play on the final day of the course. "Fantastic course. It really meets my needs in work place and life." ANN MARIE HOGYA - Vancouver Health Authority-South Island Victoria course descriptions 4s MEDIATION SKILLS LEVEL II (CR400) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 5 days (35 hours) Cred~ ~s Fee: $850 Dates & locations: Page 74 Building on the mediation process and skills learned in Mediation Skills Level I, this course moves to more challenging, complex and emotionally charged situations. Skills, theory and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics and adapting the mediation process to meet the needs of participants. You will discuss the development of a personal mediating style, legal and ethical issues in the mediation field, and caucusing. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches. A videotape will be provided for you to record your role-play on the final day of the course. n 0 C: iil n, MEDIATION SKILLS LEVEL Ill (CR829) c.. (I) II) n :::,, Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360, CR400 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 74 In this two-day course, you will build on the skills and insights gained in Mediation Skills Level 11, other foundational work and real-world application. You will learn how to deal with more difficult mediation situations by applying previously learned as well as new mediation skills and interventions in innovative and strategic ways. You will be encouraged to bring your own way of working with people into the mediation process, increasing your ability to respond genuinely and intuitively. Areas of exploration and practice include balancing content and process, the production and use of a shared base of information, the effect of mediator presence and participation, tracking and shifting focus, listening for and getting to the real interests, building capacity as a means of power balancing, the continuum of facilitative and empathic to directness and assertiveness, mediator participation in problem solving and framing of outcomes. Instructor: Michael Fogel 1.888. 799.080: '"WW.iibc.oc.ca, ccr ~ c:· :::, II) 46 course descriptions MULTICULTURAL ISSUES IN FAMILY JUSTICE (FAM109) ■ ONLINE Prerequisite(s): Length: Credit: Fee: Dates: See learning path on page 25 7 hours to be completed over 2 weeks 0.5 $275 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This online course in the Family Mediation Certificate is designed to provide an opportunity to explore the realm of personal and cultural sensitivity and how it applies to the working environment of family justice counsellors/mediators in British Columbia. You will be introduced to factors that you need to consider when addressing issues of race, class and/or gender. Through research, case studies and group discussion, you will learn the basic skills needed to be culturally competent in your work with clients. NEGOTIATING WITH DIFFICULT PEOPLE: MAKI NG IT HARD TO SAY NO (CR362) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $370-$395 Dates & locations: Page 74 This course is designed to help you understand you r own reactions to difficult situations and develop skills to effectively overcome the obstacles to reaching successful agreements. At one time or another, everyone has had to negotiate with aggressive, critical or argumentative people. Decision-making and implementation are often derailed by entrenched, negatively focused, reactive responses to change and diversity. Trying to resolve issues with people whose behaviour we find challenging often brin gs us to the limits of our patience and interpersonal skill. Instructor: Arthur Ridgeway NEGOTIATION SKILLS LEVEL I (CR260) Prerequisite(s): CR110A or CR110B Length: 3 days (21 hours) Credit: 1.5 Fee: $525 - $575 Dates & locations: Page 74 In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches. A videotape will be provided for you to record your role-play on the final day of the course. Recommended reading: Fisher, R & Ury, W. (1992). Getting to Yes: Negotiatin g Agreement Without Giving In (2nd ed.). New York: Penguin Books. "I am very satisfied with the course, and would definetly recommend it to co-workers." RAJ AMIRA - Front Desk, RCMP w11111111.iibc.bc.ca i cc, course descriptions 47 NEGOTIATION SKILLS LEVEL II (CR360) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 5 days (35 hours) Credit: 2.5 Fee: $850 Dates & locations: Page 75 This advanced course builds on Negotiation Skills Level I (CR260) to apply an interest-based approach to more complex negotiations. You will learn about negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dyn·amics and resolving impasses. As CR360 is the final prerequisite course for Assessment: Negotiation (CR950), coaches' feedback on your role-playing will be based on the assessment role-playing criteria. For certificate candidates, it is strongly recommended that you take CR360 near the end of your certificate. You must complete CR360 before scheduling your negotiation assessment. A videotape will be provided for you to record your role-play on the final day ·of the course. Recommended reading: Cohen, S. (2002). Negotiating Skills for Managers. New York: McGraw-Hill. Ury, W. (1993). Getting Past No: Negotiating Your Way From Confrontation to Cooperation. New York: Bantam Books. 8 ,:: vi m 0.. m Ill " -s· PREPARING FOR YOUR MEDIATION ASSESSMENT (REALITY CH ECK) (CR920) Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, CR360, CR400 Length: 1 day (7 hours) Credit: 0.5 Fee: $350 - $370 Dates & locations: Page 75 As self-reflection and self-evaluation are crucial components of mediation practice, in this one-day course you will have the opportunity to compare your self-evaluation against detailed and concrete feedback from a senior instructor. A small class of four will engage in role-plaing and receive feedback based on the criteria for the mediation assessment. CR920 is recommended for assessment preparation. A videotape will be provided for you to record your role-play. PREPARING FOR YOUR NEGOTIATION ASSESSMENT (REALITY CH ECK) (CR910) Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, and CR360 Length: 1 day (7 hours) Cred~ ~5 Fee: $300 - $315 Dates & locations: Page 75 This course provides you with an opportunity to interact with an instructor in negotiation role-playing. With a maximum class size of four, you will receive individual and immediate feedback from the instructor. Feedback consists of constructive comments about strengths as well as areas that need additional work, with, reference to the criteria for successful assessment completion. CR910 is recommended for assessment preparation . A videotape will be provided for you to record you r role-play. www.iibc.Dc.ca I err a· :::, Ill 4s course descriptions REFLECTION IN CONFLICT (CR414) ll UNIVERS' __ ., OF CA LGI\ P' .. NLY Prerequisite(s): CR110A or CR110B, CR250 or CR260, CR309 Length: 2 days (14 hours) Credit: 1.0 Fee: $425 Dates & locations: Page 76 This two-day course will help you reflect upon your own and the other party's interests in interpersonal conflict, negotiation and mediation. You will learn what facilitates or hinders a shift in conflict situations. The course will be highly experiential and reflective. You will work in depth with a difficult, long-standing unresolved conflict in which you are presently involved and will be asked to reflect alone and in writing. Self-disclosure will be encouraged and complete confidentiality will be expected. There will be no course materials provided, as the material to be studied is your own situation. RESOLVING CONFLICT IN GROUPS LEVEL I: EFFECTIVE TEAM DYNAMICS (CR504) (Formerly: Resolving Conflict in Groups Level I: Understanding Group Dynamics) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $395 Dates & locations: Page 76 Conflict in a team situation is challenging and team members need strategies for p·ositive resolutions. As an effective team member, you need to identify the dynamics at play in the team and learn and practice strategies for intervening to move the group towards resolution. Through role-play, case analysis and discussion, you will build your understanding of group role functions and problematic behaviours that interfere with the function of the team. You will practice a collaborative conflict resolution process. RESOLVING CONFLICT IN GROUPS LEVEL II : FACILITATING THE COLLABORATIVE PROCESS (CR508) Prerequisite(s): CR110A or CR110B, and CR250 or CR260, CR504 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 - $395 Dates & locations: Page 76 Learn practical ways of assisting teams to resolve conflicts as either an internal or external facilitator. Assess your facilitation strengths and practice leading a collaborative process, managing group dynamics, dealing with challenging behaviours, handling power struggles, identifying hidden agendas and assisting the group to come to agreement. This course uses discussion, role-play and case studies and is intended for those who are already comfortable and confident in using basic facilitation skills. course descriptions 49 RESOLVING CONFLICT IN THE WORKPLACE (CR110B) Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $525 - $575 Dates & locations: Page 76 Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes se lf-awareness and understanding through structured exercises and simulations. A videotape will be provided for you to record your role-play on the final day of the course. This course is equivalent to CR110A. Students must take either CR110A or B as a prerequisite for other required courses in the certificates. n 0 C: iii "'0. "Amazing! This course made me really reflect on my approach during conflict situations. I feel that I have gained several new tools that will help me in my daily life." WILLIAM R. SHEARER - Operations Supervisor, BC Transit Information Systems RESPECTFUL COMMUNICATION IN A CHANGING WORKPLACE (CR227) ■ CO NF{,_:_.CT CN~' Call Kent Highnam for information at 604.528.5615. This course presents an overview of effective communication in the face of change and increasing diversity in the workplace. You will explore the dynamics of conflict that infuse today's diverse workplace and the barriers to communication that these can cause in yourself and others. You will learn ways to acknowledge differences and gain concrete skills to communicate effectively in this setting to help create a climate of respect and understanding. This course is designed to further efforts that aim to reduce tension in working relationships, increase respect between ethnic and gender groups, decrease incidents of harassment and increase resolution of conflict. SEPARATE MEETINGS: PRE-MEDIATION AND CAUCUSING (CR415) Prerequisite(s): CR110A or CR110B, and CR250 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 76 In this course, you will learn to recognize when, how and under what circumstances it is appropriate to meet separately with the parties. Mediators may meet separately with the parties in a pre-mediation format or caucus with them during the joint session or between joint sessions. These meetings and related conversations are key components of the mediation process, and they present their own set of challenges and strategies. The mediator should conduct these meetings efficiently and productively while ensuring balance, trust and impartiality. You will practice pre-mediation and joint session caucusing in role-play simulations with the support and assistance of skill coaches. Instructor: Michael Fogel ,,ww.11oc.:>c ca,cc; "' V1 ("; ~ o·:, V> so course descriptions SHARPENING YOUR EDGE IN NEGOTIATION (CR127) ■ AVAi LA LE dY 0 Df:(T I D T THI Prerequisite(s): length: Credit: None 3 days (21 hours) 1.5 ~~ S~o 1 ,. 1.. c .•l L Dates & locations: Page 77 This course will enrich and develop negotiation skills for all people who negotiate as either an implicit or explicit part of their job, whether or not they have had formal training to do so. It will provide you with the skills and confidence to plan and implement more effective negotiation strategies and reach more satisfactory outcomes in negotiation situations where there are complex issues, where the other negotiator might be defensive and/or positional and where there may be a high level of stress due to considerable financial or other implications of the outcome. The course content and delivery can be customized to fit your organization's or community's needs. SHIFTING FROM POSITIONS TO INTERESTS (CR303) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 length: J days (21 hours) Credit: 1.5 Fee: $550 Dates & locations: Page 77 This course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions ;equires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. Instructor: Arthur Ridgeway "One of the best courses I have taken. I'm always amazed at the support and openness of everyone to help one another to learn and grow." LIS PEDERSEN• HR Manager, Children's & Womens HC Education Services SUBSTANCE ABUSE ISSUES IN FAMILY JUSTICE (FAM108) ■ ONL NE. Prerequisite(s): length: Credit: Fee: Dates: None 7 hours to be completed over 2 weeks 0.5 $275 See website at www.jibc.bc.ca/corrections/default.htm or call Margo D'Souza at 604.528.5546 This online course in the Family Mediation Certificate is for family mediators and counsellors who work with families. It explores the nature of substance use in our society and looks at the complexities of substance use as it affects families. The course is designed to provoke your thinking about the central themes regarding treatment, such as harm reduction, to provide resources for clients and to give you a greater understanding of the symptoms and effects of substances and alcohol and the link between substance abuse and alcohol. course descriptions s1 THEORETICAL FOUNDATIONS OF DISPUTE RESOLUTION (CR125) ■ ONLINE Prerequisite(s) : None Recommended: CR110A or CR110B Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $525 Dates: Page 77 This course provides an opportunity for creative and critical examination of your dispute resolution beliefs, skills and practices, and further refinement of those skills. Mastering dispute resolution skills requires the ability to use skills and processes contextually - to adapt them as needed to different circumstances. Underlying any process of dispute resolution are assumptions about how human beings understand conflict, why they get involved in disputes, the types of behaviours and communication styles humans engage in and the meanings of resolution . Understanding these assumptions enables learners to assess when adaptations may be needed to meet particular circumstances, and what the disparate effects of particular processes might be on particular disputants. Course topics include: what is theory; theories of conflict; culture and conflict; worldview and dispute resolution; and meanings of resolution. On-line course methodology includes a series of readings, exercises, and group discussions (there are no mandatory synchronous components) . The course is highly participatory and you will be expected to engage fully in exercises, consultations and assignments. Instructor: Roshan Danesh USE IT OR LOSE IT CLINIC (CR930) Prerequisite(s): CR110A or CR110B Length: 1 day (7 hours) Credit: 0.5 Fee: $165-$190 Dates & Llocations: Page 77 Because practice is the most critical factor in gaining competence and confidence in collaborative conflict resolution, this course provides a full day of role-play. You choose what you want to work on: interpersonal conflict resolution, dealing with anger, mediation or negotiation. This course is especially helpful to those returning to t he certificate program or taking courses after an absence, to those who want a skills check, to those who need it to meet the attendance and participation requirements of another course for credit, an d to those who want to focus on skill development in a particular area. •\·•.: ~,.1h1r.. r,c.ca, cc n 0 ,:: ii1 ct) a. ct) V, n ~-o· ::, "' s2 course listing • " • • Listing by date, beginning on page 53 Listing by location, beginning on page 61 Listing by course name, beginning on page 70 Listing by course number, beginning on page 79 course listing by date 53 DATE Sep 13-15 COURSE Resolving Conflict in the Workplace Sep 18-19 Sep 20-22 Sep 20-22 Sep 25-27 Sep 25-27 Sep 26-28 Sep 26-30 Sep 27-29 Sep 28-29 CR950 CR366 CR105 CR260 CR128 New Westminster New Westminster Victoria New Westminster U of C Oct 23-25 Oct 24-26 Oct 25-27 Building Your Communication Tool Box Negotiation Skills Level I Resolving Conflict in the Workplace Dealing with Interpersonal Conflict Shifting from Positions to Interests Mediation Skills Level I Resolving Conflict in the Workplace Mediation Skills Level I Leveraging Personal Styles to Resolve Conflict Preparing for Your Negotiation Assessment (Reality Check) Building Your Communication Tool Box Resolving Conflict in the Workplace Theoretical Foundations of Dispute Resolution Dynamics of Power Negotiation Skills Level I Resolving Conflict in the Workplace Asserting Yourself in Conflict Situations Resolving Conflict in the Workplace Civil Procedure Preparing for Your Mediation Assessment (Reality Check) Asserting Yourself in Conflict Situations Managing the Hostile Individual Resolving Conflict in the Workplace Dealing with Anger Negotiation Skills Level I Applying Conflict Theory: From Awareness to Analysis Assessment: Negotiation The Art of Reframing Asserting Yourself in Conflict Situations Negotiation Skills Level I Conflict on the Front Line: Leaders as Conflict Resolvers Resolving Conflict in the Workplace Dealing with Interpersonal Conflict Resolving Conflict in the Workplace CR110B CR110A CR110B Oct 25-27 Oct 25-27 Oct 26-27 Oct 30 Oct 30-Nov 1 Oct 30-Nov 3 Resolving Conflict in the Workplace Resolving Conflict in the Workplace Criticism: How to Give and Receive It Assessment: Negotiation Negotiation Skills Level I Mediation Skills Level II CR110B CR110B CR206 CR950 CR260 CR400 Maple Ridge $525 YWCA $525 CNC Prince $550 George NWCC Terrace $575 Victoria $540 New Westminster $350 New Westminster $415 Victoria · _$540 New Westminster $850 Oct 2 Oct 2-3 Oct 2-4 Oct 2-Nov 12 Oct 3-5 Oct 10-¼ Oct 11-13 Oct 12-13 Oct 12-14 Oct 12-Dec 6 Oct 16 Oct 16-17 Oct 17-18 Oct 18-20 Oct 18-20 Oct 18-20 Oct 19-20 Oct 23 Oct 23 Oct 23-24 Oct 23-25 Oct 23-25 CR110B LOCATION New Westminster $525 CR102 CR260 CR110B CR110A CR303 CR250 CR110B CR250 CR834 New Westminster New Westminster Victoria New Westminster New Westminster Victoria Langa ra (Eves/SaQ New Westminster New Westminster $350 $525 $540 $525 $550 $540 $525 $525 $380 CR910 New Westminster $300 CR102 CR110B CR125 Victoria U of C Online $395 $530 $525 CR320 CR260 CR110B CR105 CR110B CR846 CR920 New Westminster Langara(Eves/SaU New Westminster U ofC OC Kelowna Online New Westminster $525 $525 $525 $395 $550 $350 $350 CR105 CR108 CR110B CR200 CR260 CR124 New Westminster Victoria Chilliwack New Westminster U of C Victoria $350 $395 $525 $525 $530 $395 FEE n 0 C: iil It) ~ 5· oq CJ> er -< C. Ol n, $415 $165 $395 $525 $530 s4 course listing by date DATE Oct 31-Nov 4 Nov 1-3 Nov 1-3 Nov 2-3 Nov 6 Nov 6 Nov 6 Nov 6-8 Nov 6-8 Nov 7 Nov 7 Nov 7-9 Nov 8 Nov 8-10 Nov 9-10 Nov 14 Nov 14 Nov 14-15 Nov 15-16 Nov 15-17 Nov 15-17 Nov 16-18 Nov 17-18 Nov 20 Nov 20-21 Nov 20--23 Nov 20-24 Nov 20-24 Nov 22-23 Nov 22-24 Nov 22-24 Nov 23-2Lf Nov 27-28 Nov 27-28 Nov 27-29 Nov 27-29 COURSE Conflict on the Front Line: Leaders as Conflict Resolvers Dealing with Anger Mediation Skills Level I Building Your Communication Tool Box Preparing for Your Negotiation Assessment (Reality Check) Ethical Dilemmas for Mediators in Alberta Preparing for Your Negotiation Assessment (Reality Check) Mediation Skills Level I Resolving Conflict in the Workplace Assessment: Mediation/Third-Party Preparing for Your Mediation Assessment (Reality Check) Dealing with Interpersonal Conflict Assessment: Mediation/Third-Party Mediation Skills Level I Building Your Communication Tool Box Preparing for Your Negotiation Assessment (Reality Check) Assessment: Negotiation Applying Conflict Theory: From Awareness to Analysis Resolving Conflict in Groups Level I: Effective Team Dynamics Dealing with Anger Dealing with Interpersonal Conflict Resolving Conflict in the Workplace Managing the Hostile Individual Preparing for Your Mediation Assessment (Reality Check) Separate Meetings: Pre-Mediation and Caucusing Resolving Conflict in Groups Level I: Effective Team Dynamics Negotiation Skills Level II Mediation Skills Level II Getting to the Heart of Conflict Dealing with Interpersonal Conflict Resolving Conflict in the Workplace Building Your Communication Tool Box Defining Issues and Setting the Agenda Coaching Strategies: Developing People to Resolve Conflict Resolving Conflict in the Workplace Negotiation Skills Level I - , �" FEE CR128 LOCATION Langara (Eves/SaO $525 CR200 CR250 CR102 CR910 OC Salmon Arm U ofC New Westminster New Westminster $550 $530 $350 $300 CR226 CR910 U of C Victoria $190 $315 CR250 CR110B CR975 CR920 CNC Quesnel New Westminster New Westminster Victoria $550 $525 $515 $370 CR110A CR975 CR250 CR102 $530 $515 $525 $475 CR910 U of C New Westminster New Westminster NWCC Prince Rupert New Westminster CR950 CR124 Victoria New Westminster $430 $350 CR504 U of C $395 CR200 CR110A CR110B CR108 CR920 New Westminster Victoria NWCC Kitimat OC Penticton New Westminster $525 $540 $575 $450 $350 CR415 New Westminster $370 CR504 Langara(Eves/SaO $350 CR360 CR400 CR309 CR110A CR110B CR102 CR252 CR111 New Westminster Victoria U of C New Westminster NWCC Smithers CNC Mackenzie New Westminster Victoria $850 $850 $395 $525 $575 $450 $350 $395 CR110B CR260 U of C YWCA $530 $525 $300 New Westminster New Westminster New Westminster New Westminster CR128 CR950 CR108 CR260 CR200 CR950 CR110B CR975 CR111· CR105 CR930 CR975 CR303 CR200 CR250 CR110B CR200 CR110A CR102 CR362 CR102 CR110B CR105 CR260 CR920 CR110A CR250 CR110B CR910 CR250 CR400 CR110B CR110B CR102 CR260 CR200 Conflict on the Front Line: Leaders as Conflict Resolvers Conflict on the Front Line: Leaders as Conflict Resolvers Assessment: Negotiation Managing the Hostile Individual Negotiation Skills Level I Dealing with Anger Assessment: Negotiation Resolving Conflict in the Workplace Assessment: Mediation/Third-Party Coaching Strategies: Developing People to Resolve Conflict Asserting Yourself in Conflict Situations Use It or Lose It Clinic Assessment: Mediation/Third-Party Shifting from Positions to Interests Dealing with Anger Mediation Skills Level I Resolving Conflict in the Workplace Dealing with Anger Dealing with Interpersonal Conflict Building Your Communication Tool Box Negotiating with Difficult People: Making it Hard to Say No Building Your Communication Tool Box Negotiation Skills Level I Preparing for Your Mediation Assessment (Reality Check) Dealing with Interpersonal Conflict Mediation Skills Level I Resolving Conflict in the Workplace Preparing for Your Negotiation Assessment (Reality Check) Mediation Skills Level I Mediation Skills Level II Resolving Conflict in the Workplace Resolving Conflict in the Workplace Building Your Communication Tool Box Negotiation Skills Level I Dealing with Anger Dec 1-3 Dec 1-3 Dec 4 Dec 4-5 Dec 4-6 Dec 4-6 Dec 5 Dec 5-7 Dec 6 Dec 7-8 Dec 7-8 Dec 8 Dec 11 Dec 11-13 Dec 11-13 Dec 11-13 Dec 12-14 Dec 13-15 Dec 13-15 Dec u r 1s Dec 14-15 Dec 14-15 Jan 10-12 Jan 15-16 Jan 17-19 Jan 22 Jan 22-24 Jan 24-26 Jan 24-26 Jan 29 Jan 29-31 Jan 29-Feb 2 Jan 31-Feb 2 Feb 5-7 Feb 6-7 Feb 6-8 Feb 7-9 l:>Olf.<:2:>.c..60-� ·, XS&.;,c,, Resolving Conflict in the Workplace Asserting Yourself in Conflict Situations U ofC CR128 Mediation Asserting Yourself in Conflict Situations Nov 30-Dec 1 200 New Westminster CNC Prince CR105 Resolving Conflict in the Workplace Identifying Control and Abuse in Pre- Nov 27-29 Nov 29 FEE · - , · iibc.oc.c;; n Victoria New Westminster U of C New Westminster Victoria U of C New Westminster New Westminster New Westminster Victoria New Westminster $350 $370 New Westminster New Westminster $525 $540 $850 $530 $525 $395 $530 $525 $525 $540 $300 $525 $350 $525 $350 $395 $165 $530 $550 $530 $525 $540 $525 $525 $395 $415 $350 $530 $540 $415 $525 $515 $350 $575 $350 $550 $525 $175 Victoria New Westminster Victoria New Westminster U of C YWCA Victoria New Westminster New Westminster New Westminster New Westminster U of C Victoria New Westminster New Westminster New Westminster New Westminster George NWCC Terrace UCFV Abbotsford New Westmirister CR110B CR515 COURSE DATE LOCATION course listing by date 55 ::i° c· rnurse list gs y date s6 course listing by date DATE CO URSE Feb 8-9 Feb 12 Feb 12-13 Building Your Communication Tool Box Assessment: Mediation/Third-Party Resolving Conflict in Groups Level I: Effective Team Dynamics Dealing with Interpersonal Conflict Resolving Conflict in Groups Level II: Facilitating the Collaborative Process Resolving Conflict in the Workplace CR102 LOCATION YWCA CR975 CR504 New Westminster New Westminster $350 $515 $350 CR110A CR508 New Westminster New Westminster $525 $350 CR110B $550 CR250 CR260 CR920 CR110B CR910 NWCC Terrace Victoria $575 $315 CR303 CR950 CR920 New Westminster New Westminster Victoria $550 $415 $370 CR910 New Westminster $300 CR1o8 CORR609 Victoria U ofC $395 $530 CR110B YWCA CR834 New Westminster $525 $380 CR110B CR910 OC Salmon Arm New Westminster $550 $300 Feb 26-27 Feb 26-27 Feb 26-Mar 2 Feb 28-Mar 2 Mediation Skills Level I Negotiation Skills Level I Preparing for Your Mediation A.c;sessment (Reality Check) Resolving Conflict in the Workplace Preparing for Your Negotiation Assessment (Reality Check) Shifting from Positions to Interests Assessment: Negotiation Preparing for Your Mediation Assessment (Reality Check) Preparing for Your Negotiation Assessment (Reality Check) Managing the Hostile Individual Introduction to Family Justice Services in Alberta Resolving Conflict in the Workplace Leveraging Personal Styles to Resolve Conflict Resolving Conflict in the Workplace Preparing for Your Negotiation Assessment (Reality Check) Asserting Yourself in Conflict Situations Developing Your Cultural Fluency Negotiation Skills Level II Dealing with Anger CNC Prince George U ofC Victoria New Westminster CR105 CR253 CR36o CR200 $350 $350 $850 $540 Feb 28-Mar 2 Mar 1-2 Mar 5-6 Mar 5-7 Mar 6-8 Mar 6-8 Mar 6-10 Mar 7-8 Mar 7-9 Mar 10-11 Dealing with Defensiveness in Conflict Defining Issues and Setting the Agenda Defining Issues and Setting the Agenda Dealing with Interpersonal Conflict Dealing with Interpersonal Conflict Dealing with Interpersonal Conflict Resolving Conflict in the Workplace Mediation Skills Level Ill Mediation Skills Level I Asserting Yourself in Conflict Situations New Westminster New Westminster New Westminster Malaspina University College Nanaimo New Westminster U ofC New Westminster Victoria New Westminster U of C Langara(Eves/Sal) New Westminster New Westminster UCFV Abbotsford Feb 13-15 Feb 14-15 Feb 14-16 Feb 14-16 Feb 14-16 Feb 16 Feb 16-18 Feb 19 Feb 19-21 Feb 20 Feb 20 Feb 21 Feb 21-22 Feb 21-23 Feb 21°23 Feb 22-23 Feb 22-24 Feb 26 CR319 CR252 CR252 CR110A CR110A CR110A CR110B CR829 CR250 CR105 L FEE $530 $540 $350 $525 $395 $350 $540 $525 $530 $525 $370 $525 $350 course listing by date s? DATE Mar 12 Mar 12-13 Mar 12-13 Mar 12-13 Mar 12-14 Mar 1.2-14 Mar 12-14 Mar 12-16 Mar 12-Apr 22 Mar 13 Mar 14-16 Mar 15-16 Mar 19 Mar 19-20 Mar 19-21 Mar 19-21 Mar 20-22 Mar 20-24 Mar 22 Mar 22-23 Mar 22-23 Mar _22-23 Mar 23 Mar 26 Mar 26-28 Mar 26-28 Mar 26-28 Mar 26-30 Mar 28-29 Mar 28-30 Mar 29-30 Mar 29-30 Apr 2-4 Apr 10-14 Apr 13-20 Apr 16-18 Apr 16-18 Apr 16-Jun 10 COURSE Assessment: Mediation/Third-Party Building Your Communication Tool Box Asserting Yourself in Conflict Situations Coaching Strategies: Developing People to Resolve Conflict Negotiation Skills Level I Negotiation Skills Level I Conflict on the Front Line: Leaders as Conflict Resolvers Negotiation Skills Level II Theoretical Foundations of Dispute Resolution Assessment: Mediation/Third-Party Resolving Conflict in the Workplace Managing the Hostile Individual Preparing for Your Negotiation Assessment (Reality Check) Resolving Conflict in Groups Level I: Effective Team Dynamics Dealing with Anger Resolving Conflict in the Workplace Dealing with Interpersonal Conflict Negotiation Skills Level I Preparing for Your Mediation Assessment (Reality Check) Asserting Yourself in Conflict Situations Asserting Yourself in Conflict Situations Applying Conflict Theory: From Awareness to Analysis Ethical Dilemmas for Mediators in BC Assessment: Negotiation Resolving Conflict in the Workplace Conflict on the Front Line: Leaders as Conflict Resolvers Mediation Skills Level I Mediation Skills Level II Asserting Yourself in Conflict Situations Dealing with Anger Asserting Yourself in Conflict Situations Building Your Communication Tool Box Mediation Skills Level I Conflict on the Front Line: Leaders as Conflict Resolvers Reflection in Conflict Mediation Skills Level I Conflict on the Front Line: Leaders as Conflict Resolvers Civil Procedure l t ') "· ~ 1.888.799.0801 LOCATION FEE CR975 CR102 CR105 CR111 New Westminster Chilliwack CNC Nechako New Westminster $515 $350 $450 $350 CR26o CR26o CR128 New Westminster NWCC Smithers U ofC $525 $575 $530 CR360 CR125 Victoria Online $850 $525 CR975 CR110B CR108 CR910 New Westminster New Westminster New Westminster New Westminster $515 $525 $350 $300 CR504 U of C $395 CR200 CR110B CR110A CR260 CR920 New Westminster Victoria New Westminster Langara(Eves/Sat) New Westminster $525 $540 $525 $525 $350 "0C: ul n, CR105 CR105 CR124 New Westminster U ofC Victoria $350 $395 $395 ~ 5' 't:l r:r -< 0.. f=l_ n, CR326 CR950 CR110B CR128 New Westminster New Westminster New Westminster New Westminster $175 $415 $525 $525 CR250 CR400 CR105 CR200 CR105 CR102 CR250 CR128 OC Kelowna New Westminster Victoria U ofC Maple Ridge New Westminster U_ of C Langa ra(Eves/Sat) $550 $850 $395 $530 $350 $350 $530 $525 CR414 CR250 CR128 U ofC New Westminster Victoria -$425 $525 $540 CR846 Online $350 ..,,,,.,,,.1°':,:. c a ccr ss course listing by date DATE CO URSE LOCATION FEE Apr 17-19 Apr 18-20 Apr 19-20 CR110B CR110B CR111 U ofC New Westminster Victoria $530 $525 $395 Apr 20-22 Resolving Conflict in the Workplace Resolving Conflict in the Workplace Coaching Strategies: Developing People to Resolve Conflict Dealing with Anger CR200 $550 Apr 20-22 Resolving Conflict in the Workplace CR110B Apr 23 Apr 23-24 Assessment: Negotiation Negotiating with Difficult People: Making it Hard to Say No Mediating Consciously: Being Real and Becoming Aware Negotiation Skills Level I Negotiation Skills Level II Mediation Skills Level I Shifting from Positions to Interests Dealing with Interpersonal Conflict Building Your Communication Tool Box Resolving Conflict in Groups Level I: Effective Team Dynamics Negotiation Skills Level II Negotiation Skills Level I Dealing with Interpersonal Conflict Coaching Strategies: Developing People to Resolve Conflict Managing the Conflict Within Preparing for Your Negotiation Assessment (Reality Check) Preparing for Your Negotiation Assessment (Reality Check) Resolving Conflict in the Workplace Theoretical Foundations of Dispute Resolution Preparing for Your Mediation Assessment (Reality Check) Mediation Skills Level II Dealing with Anger Building Your Communication Tool Box Resolving Conflict in Groups Level I: Effective Team Dynamics Balancing Empathy and Assertion Dealing with Anger Dealing with Anger Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR950 CR362 CNC Prince George NWCC Prince Rupert New Westminster Victoria _CR858 New Westminster $370 CR260 CR360 CR250 CR303 CR110A CR102 CR504 New Westminster U ofC UCFV Abbotsford Victoria YWCA OC Penticton Lan ga ra(Eves/Sat) $525 $850 $525 $550 $525 $450 $350 CR360 CR260 CR110A CR111 New Westminster U ofC Victoria CNC Bums Lake $850 $530 $550 $450 CR423 CR910 New Westminster New Westminster $350 $300 CR910 Victoria $315 CR110B CR125 New Westminster Online $525 $525 CR920 Victoria $370 CR400 CR200 CR102 $850 CR504 U ofC NWCC Terrace New Westminster Victoria CR327 CR200 CR200 CR508 New Westminster Victoria YWCA U of C $350 $540 $525 $395 Apr 24-25 Apr 24-26 Apr 24-28 Apr 25-27 Apr 25-27 Apr 25-27 Apr 27-28 Apr 30-May 3 Apr 30-May 4 May 1-3 May 2-4 May 3-4 May 3-4 May 7 May 7 May 7-9 May 7-Jun 17 May 8 May 8-12 W-.ay 9-11 May 10-11 May 10-11 May 14-15 May 14-16 May 14-16 May 15-16 888. ;·oo.o!so1 $575 $415 $395 $575 $350 $395 course listing by date s9 DATE COURSE May 16-17 Separate Meetings: Pre-Mediation and May 28-29 May 28-30 May 28-30 May 29 May 29 May 29-31 M.ay 30 May 30-Jun 1 May 31-Jun 2 Caucusing Assessment: Mediation/Third-Party Asserting Yourself in Conflict Situations Preparing for Your Mediation Assessment (Reality Check) Negotiation Skills Level I Dealing with Interpersonal Conflict Sharpening Your Edge in Negotiation The Art of Reframing Assessment: Negotiation Applying Conflict Theory: From Awareness to Analysis Managing the Hostile Individual Resolving Conflict in the Workplace Mediation Skills Level I Assessment: Negotiation Use It or Lose It Clinic Dynamics of Power The Art of Reframing Resolving Conflict in the Workplace Conflict on the Front Line: Leaders as Jun 2-3 Jun 4-5 Jun 4-6 Jun 4-6 Jun 7 Jun 7-8 Jun 11 Jun 11-13 Jun 11-13 Jun 11-13 Jun 11-15 Jun 14 Jur. 14-15 Conflict Resolvers Asserting Yourself in Conflict Situations Building Your Communication Tool Box Dynamics of Power Resolving Conflict in the Workplace Assessment: Negotiation Building Your Communication Tool Box Assessment: Mediation/Third-Party Resolving Conflict in the Workplace Resolving Conflict in the Workplace Mediation Skills Level I Mediation Skills Level II Assessment: Negotiation Balancing Empathy and Assertion May 17 May 17-18 May -r8 May 22-24 May 23-25 May 23-25 May 25 May 28 May 28-29 Jun 14-15 Jun 15 Jun 18 Jun 18 Jun 18-19 Jun 19-21 Jun 20-22 Jun 21 Jun 22 Building Your Communication Tool Box Assessment: Mediation/Third-Party Preparing for Your Negotiation Assessment (Reality Check) Use It or Lose It Clinic Criticism: How to Give and Receive It Negotiation Skills Level I Dealing with Anger Preparing for Your Mediation Assessment (Reality Check) Asking Better Questions '50.1<.528.56o!l 1.888.799.cS:n LOCATION FEE CR415 New Westminster $370 CR975 CR105 CR920 Victoria New Westminster $530 $350 $350 CR260 CR110A New Westminster New Westminster U ofC New Westminster New Westminster New Westminster $525 $525 $530 $165 $415 $350 NWCC Kitimat CNC Quesnel New Westminster New Westminster U of C Victoria U ofC New Westminster OC Kelowna $475 $550 $525 $415 $190 $540 $190 NWCC Terrace U ofC New Westminster Victoria Victoria New Westminster New Westminster New Westminster U of C Victoria New Westminster U ofC CNC Prince George UCFV Abbotsford U of C New Westminster $475 $395 $525 $540 $430 $350 $515 $525 $530 $540 $850 $180 CR920 Victoria New Westminster New Westminster New Westminster New Westminster CR318 New Westminster $175 CR127 CR366 CR950 CR124 CR1o8 CR110B CR250 CR950 CR930 CR320 CR366 CR110B CR128 CR105 CR102 CR320 CR110B CR950 CR102 CR975 CR110B CR110B CR250 CR400 CR950 CR327 CR102 CR975 CR910 CR930 CR206 CR260 CR200 YWCA www.iibc.oc.ca, ccr $525 $550 $430 $450 $350 $530 $300 $350 $525 $525 $350 8 C: vl (I) ~- ::i' (/Q u, ~ 0. "';;; 60 course listing by date DATE COURSE LOCATION FEE Jun 25-27 Jun 25-27 Jun 25-27 Jun 26-28 Jun 28-29 CR303 CR110A CR260 CR250 CR362 New Westminster New Westminster Victoria New Westminster New Westminster $550 $525 $540 $525 $370 CR930 CR102 CR110B CR360 CR950 CR250 CR110B CR102 CR910 New Westminster New Westminster Victoria New Westminster New Westminster New Westminster YWCA New Westminster New Westminster $165 $350 $540 $850 $415 $525 $525 $350 $300 CR975 CR260 CR110A CR260 CR200 CR102 CR920 New Westminster New Westminster New Westminster U ofC New Westminster Victoria New Westminster $515 $525 $525 $530 $525 $395 $350 Jul 30-Aug 1 Ju\ 31-Aug 2 Aug 8-9 Aug 13-15 Aug 13-17 Aug 14-16 Shifting from Positions to Interests Dealing with Interpersonal Conflict Negotiation Skills Level I Mediation Skills Level I Negotiating with Difficult People: Making it Hard to Say No Use It or Lose It Clinic Building Your Communication Tool Box Resolving Conflict in the Workplace Negotiation Skills Level II Assessment: Negotiation Mediation Skills Level I Resolving Conflict in the Workplace Building Your Communication Tool Box Preparing for Your Negotiation Assessment (Reality Check) Assessment: Mediation/Third-Party Negotiation Skills Level I Dealing with Interpersonal Conflict Negotiation Skills Level I Dealing with Anger Building Your Communication Tool Box Preparing for Your Mediation Assessment (Reality Check) Resolving Conflict in the Workplace Dealing with Defensiveness in Conflict Asserting Yourself in Conflict Situations Dealing with Interpersonal Conflict Mediation Skills Level II Resolving Conflict in the Workplace CR110B $525 $525 $395 $525 $850 $550 Aug 16-17 Aug 20 Aug 20-21 Aug 20-22 Aug 21 Aug 21-23 Aug 22-24 Aug 23-24 Aug 27 Aug 27-29 Aug 27-31 Aug 28 Aug 28-30 Asserting Yourself in Conflict Situations Assessment: Negotiation Building Your Communication Tool Box Dealing with Anger Assessment: Negotiation Resolving Conflict in the Workplace Mediation Skills Level I Managing the Hostile Individual Assessment: Mediation/Third-Party Negotiation Skills Level I Negotiation Skills Level II Assessment: Mediation/Third-Party Dealing with Anger CR105 CR950 CR102 CR200 New Westminster New Westminster Victoria New Westminster New Westminster CNC Prince George New Westminster New Westminster New Westminster Victoria New Westminster New Westminster New Westminster YWCA New Westminster New Westminster New Westminster New Westminster New Westminster Jul 6 Jul 9-10 Jul 9-11 Jul 9-13 Jul 16 Jul 16-18 Jul 18-20 Jul 19-20 Jul 23 Jul 23 Jul 23-25 Ju! 24-26 Jul 24-26 Jul 25-27 Jul 26-27 Jul 27 .7co.otso1 CR319 CR105 CR110A CR400 CR110B CR950 CR110B CR250 CR108 CR975 CR260 CR360 CR975 CR200 ,,:,r.cc:ca $350 $415 $350 $540 $415 $525 $525 $350 $515 $525 $850 $515 $525 course listing by location 61 DATE COURSE INSTRUCTOR COLLEGE OF NEW CALEDONIA -BURNS LAKE, 545 HIGHWAY 16 Coaching Strategies: Developing People to CR111 Linda DobsonMay 3-4 Resolve Conflict Sayer COLLEGE OF NEW CALEDONIA -MACKENZIE, 540 MACKENZIE BOULEVARD Nov 23-24 Building Your Communication Tool Box CR102 Gordon White COLLEGE OF NEW CALEDONIA - NECHAKO, 3231 HOSPITAL ROAD, VANDERHOOF Mar 12-13 Asserting Yourself in Conflict Situations CR105 Kelly Henderson COLLEGE OF NEW CALEDONIA - PRINCE GEORGE, 3330 - 22ND AVENUE Resolving Conflict in the Workplace CR110B Derrn McNulty Oct 25-27 Conflict on the Front Line: Leaders as Dec 1-3 CR128 Deborah White Conflict Resolvers Resolving Conflict in the Workplace Feb 14-16 CR110B Mario Govorchin Apr 20-22 Dealing with Anger CR200 Sue Wazny Balancing Empathy and Assertion Jun 14-15 CR327 Joan Balmer Resolving Conflict in the Workplace Aug 14-16 CR110B Linda DobsonSayer COLLEGE OF NEW CALEDONIA - QUESNEL, 488 MCLEAN STREET Nov 6-8 Mediation Skills Level I CR250 Jim Toogood May 28-30 Resolving Conflict in the Workplace CR110B Deborah White JUSTICE INSTITUTE OF BC - CHILLIWACK, 1092 CAEN ROAD Oct 18-20 Resolving Conflict in the Workplace CR110B Sue Wazny Mar 12-13 Building Your Communication Tool Box CR102 Derm McNulty JUSTICE INSTITUTE OF BC - MAPLE RIDGE, 13500 256TH STREET Resolving Conflict in the Workplace CR110B Kelly Henderson Oct 23-25 Asserting Yourself in Conflict Situations Mar 2 -30 CR105 Jim Toogood JUSTICE INSTITUTE OF BC - NEW WESTMINSTER, 715 MCBRIDE BOULEVARD Resolving Conflict in the Workplace Sep 13-15 CR110B Derm McNulty Building Your Communication Tool Box Sep 18-19 CR102 Ed Jackson Sep 20-22 Negotiation Skills Level I CR260 Nancy McPhee Dealing with Interpersonal Conflict CR110A Mario Govorchin Sep 25-27 Shifting from Positions to Interests Sep 25-27 CR303 Arthur Ridgeway Mediation Skills Level I Sep 27-29 CR250 Sue Wazny Sep 28-29 Leveraging Personal Styles to Resolve CR834 Arthur Ridgeway Conflict Oct 2 Preparing for Your Negotiation Assessment CR910 TBA (Reality Check) Dynamics of Power Oct 3-5 CR320 Joan Balmer Oct 11-13 Resolving Conflict in the Workplace CR110B Dale Zaiser Oct 16 Preparing for Your Mediation Assessment CR920 TBA (Reality Check) Oct 16-17 Asserting Yourself in Conflict Situations CR105 Deborah White Oct 18-20 Dealing with Anger CR200 Joan Balmer Assessment: Negotiation Oct 23 CR950 TBA The Art of Reframing Oct 23 CR366 Deborah White Negotiation Skills Level I CR26o Mario Govorchin Oct 23-25 Oct 26-27 Criticism: How to Give and Receive It CR2o6 Deborah White Assessment: Negotiation Oct 30 CR950 TBA FEE $450 I I I $450 I I I $450 u $550 $550 $550 $550 $450 $550 $550 $550 $525 $350 n $525 $350 $525 $350 $525 $525 $550 $525 $380 $300 $525 $525 $350 $350 $525 $415 $175 $350 $350 $415 0 C: iil 11) ~ :i" """'tr '< 0 n ~ o· ::::: 62 course listing by location DATE Oct 30-Nov 3 Nov 2-3 Nov 6 Nov 6-8 Nov 7 Nov 8 Nov 8-10 Nov 14 Nov 14-15 Nov 15-17 Nov 20 Nov 20-21 Nov 20-24 Nov 22-24 Nov 27-28 Nov 29 Nov 30-Dec 1 Dec 4 Dec 4-5 Dec 5 Dec 5-7 Dec 6 Dec 7-8 Dec 8 Dec 11-13 Dec 13-15 Dec 13-15 Dec 14-15 Dec 14-15 COUR SE Mediation Skills Level II Building Your Communication Tool Box Preparing for Your Negotiation Assessment (Reality Check) Resolving Conflict in the Workplace Assessment: Mediation/rhird-Party Assessment: Mediation/rhird-Party Mediation Skills Level ! Preparing for Your Negotiation Assessment (Reality Check) Applying Conflict Theory: From Awareness to Analysis Dealing with Anger Preparing for Your Mediation Assessment (Reality Check) Separate Meetings: Pre-Mediation and caucusing Negotiation Skills Level II Dealing with Interpersonal Conflict Defining Issues and Setting the Agenda Identifying Control and Abuse in PreMediation Asserting Yourself in Conflict Situations Assessment: Negotiation Managing the Hostile Individual Assessment: Negotiation Resolving Conflict in the Workplace Assessment: Mediation/rhird-Party Coaching Strategies: Developing People to Resolve Conflict Use It or Lose It Clinic Shifting from Positions to Interests Dealing with Anger Dealing with Interpersonal Conflict Building Your Communication Tool Box Negotiating with Difficult People: Making it Hard to Say No FEE INSTRUCTOR Donna Soules Kelly Henderson TBA $850 $350 $300 CR975 CR975 CR250 CR910 Deborah White TBA TBA Janice Bateman TBA $525 $515 $515 $525 $300 CR124 Brian Frank $350 CR200 CR920 Nancy McPhee TBA $525 $350 CR415 Michael Fogel $370 CR36o Ron Monk CR110A Elizabeth Azmier-Stewart CR252 Ron Monk CR515 Ron Monk $850 $525 CR105 Janice Bateman CR950 TBA CR108 Mario Govorchin CR950 TBA CR110B Gary Harper CR975 TBA CR111 Linda DobsonSayer CR930 TBA CR303 Arthur Ridgeway CR200 Stacey Holloway CR110A Joan Balmer CR102 Sue Wazny CR362 Arthur Ridgeway $350 $415 $350 $415 $525 $515 $350 CR110B CR105 CR260 CR920 $525 $350 $525 $350 CR400 CR102 CR910 CR110B $350 $175 $165 $550 $525 $525 $350 $370 200 Jan 10-12 Jan 15-16 Jan 17-19 Jan 22 Jan 22-24 Jan 24-26 Jan 29 Resolving Conflict in the Workplace Asserting Yourself in Conflict Situations Negotiation Skills Level I Preparing for Your Mediation Assessment (Reality Check) Dealing with Interpersonal Conflict Mediation Skills Level I Preparing for Your Negotiation Assessment (Reality Check) Nancy McPhee Mario Govorchin Dale Zaiser TBA CR110A Linda DobsonSayer CR250 Ed Jackson CR910 TBA $525 $525 $300 course listing by location 63 DATE COURSE Jan 29-Feb 2 Mediation Skills Level II Feb 5-7 Feb 7-9 Feb 12 Feb 12-13 Resolving Conflict in the Workplace Dealing with Anger Assessment: Mediation/fhird-Party Resolving Conflict in Groups Level I: Effective Team Dynamics Dealing with Interpersonal Conflict Resolving Conflict in Groups Level II: Facilitating the Collaborative Process Preparing for Your Mediation Assessment (Reality Check) Shifting from Positions to Interests Assessment: Negotiation Preparing for Your Negotiation Assessment (Reality Check) Leveraging Personal Styles to Resolve Conflict Preparing for Your Negotiation Assessment (Reality Check) Asserting Yourself in Conflict Situations Developing Your Cultural Fluency Negotiation Skills Level II Dealing with Defensiveness in Conflict Defining Issues and Setting the Agenda Dealing with Interpersonal Conflict Mediation Skills Level Ill Mediation Skills Level I Assessment: Mediation1Third-Party Coaching Strategies: Developing People to Resolve Conflict Negotiation Skills Level I Assessment: Mediation/fhird-Party Resolving Conflict in the Workplace Managing the Hostile individual Preparing for Your Negotiation Assessment (Reality Check) Dealing with Anger Dealing with Interpersonal Conflict Preparing for Your Mediation Assessment (Reality Check) Asserting Yourself in Conflict Situations Ethical Dilemmas for Mediators in BC Assessment: Negotiation Resolving Conflict in the Workplace Conflict on the Front Line: Leaders as Conflict Resolvers Mediation Skills Level II Building Your Communication Tool Box Feb 13-15 Feb 14-15 Feb 16 Feb 19-21 Feb 20 Feb 21 Feb 22-23 Feb 26 Feb 26-27 Feb 26-27 Feb 26-Mar 2 Feb 28-Mar 2 Mar 5-6 Mar 6-8 Mar 7-8 Mar 7-9 Mar 12 Mar 12-13 Mar 12-14 Mar 13 Mar 14-16 Mar 15-16 Mar 19 Mar 19-21 Mar 20-22 Mar 22 Mar 22-23 Mar 23 Mar26 Mar 26-28 Mar 26-28 Mar 26-30 Mar 29-30 INSTRUCTOR FEE Elizabeth Azmier-Stewart CR110B Jim Toogood CR200 Sue Wazny CR975 TBA CR504 Nancy McPhee $850 CR110A Brian Frank CR508 Deborah White $525 $350 CR920 TBA $350 CR303 CR950 CR910 Arthur Ridgeway TBA TBA $550 $415 $300 CR834 Arthur Ridgeway $380 CR910 TBA $300 Jim Toogood Sally Campbell Deborah White Donna Soules Ron Monk Dale Zaiser Michael Fogel Deborah White TBA CR975 CR111 Linda DobsonSayer CR260 Mario Govorchin CR975 TBA CR110B Deborah White CR108 Mario Govorchin CR910 TBA $350 $350 $850 $525 $350 $525 $370 $525 $515 $350 CR200 Janice Bateman CR110A Sue Wazny CR920 TBA $525 $525 $350 CR105 Joan Balmer CR326 Lee Turnbull CR950 TBA CR110B Kelly Henderson CR128 Linda DobsonSayer CR400 Ron Monk CR102 Nancy McPhee $350 $175 $415 $525 $525 CR400 u38G.799.0601 CR105 CR253 CR360 CR319 CR252 CR110A CR829 CR250 ,V-IIOCOC.C' (,_, $525 $525 $515 $350 r, 0 C: i;{ "' ~ :i' OQ "'O"' '< $525 $515 $525 $350 $300 $850 $350 0 r, !!:. o· :::, 64 course listing by location INSTRUCTOR FEE $525 CR110B CR950 CR858 Elizabeth Azmier-Stewart Jim Toogood TBA Michael Fogel $525 $415 $370 CR260 CR360 CR423 CR910 Ed Jackson Dale Zaiser Joan Balmer TBA $525 $850 $350 $300 CR110B CR102 CR327 CR415 Mario Govorchin Deborah White Joan Balmer Michael Fogel $525 $350 $350 $370 CR920 TBA $350 Linda DobsonSayer CR110A Derm McNulty CR366 Deborah White CR950 TBA CR124 Brian Frank $525 CR250 Gary Harper CR950 TBA CR110B Ed Jackson CR320 Joan Balmer CR102 Jim Toogood CR975 TBA CR110B Kelly Henderson CR400 Linda DobsonSayer CR910 TBA $525 $415 $525 $525 $350 $515 $525 $850 CR206 CR260 CR200 CR920 Deborah White Dale Zaiser Mario Govorchin TBA $350 $525 $525 $350 CR318 CR303 CR110A CR250 Gordon Sloan Arthur Ridgeway Jim Toogood Linda DobsonSayer Arthur Ridgeway $190 $550 $525 $525 CR930 TBA CR102 Janice Bateman $165 $350 DATE COU RSE Apr 16-18 Mediation Skills Level I CR250 Apr 18-20 Apr 23 Apr 24-25 Resolving Conflict in the Workplace Assessment: Negotiation Mediating Consciously: Being Real and Becoming Aware Negotiation Skills Level I Negotiation Skills Level II Managing the Conflict Within Preparing for Your Negotiation Assessment (Reality Check) Resolving Conflict in the Workplace Building Your Communication Tool Box Balancing Empathy and Assertion Separate Meetings: Pre-Mediation and Caucusing Preparing for Your Mediation Assessment (Reality Check) Negotiation Skills Level I Apr 24-26 Apr 30-May 4 May 3-4 May 7 May 7-9 May 10-11 May 14-15 May 16-17 May 18 May-22-24 May 23-25 May 25 May 28 May 28-29 May 28-30 May 29 May 30-Jun 1 Jun 4-6 Jun 7-8 Jun 11 Jun 11-13 Jun 11-15 Jun 18 Jun 18-19 Jun 19-21 Jun 20-22 Jun 21 Jun 22 Jun 25-27 Jun 25-27 Jun 26-28 Jun 28-29 Jul 6 Jul 9-10 Dealing with Interpersonal Conflict The Art of Reframing Assessment: Negotiation Applying Conflict Theory: From Awareness to Analysis Mediation Skills Level I Assessment: Negotiation Resolving Conflict in the Workplace Dynamics of Power Building Your Communication Tool Box Assessment: Mediation/rhird-Party Resolving Conflict in the Workplace Mediation Skills Level II Preparing for Your Negotiation Assessment (Reality Check) Criticism: How to Give and Receive It Negotiation Skills Level I Dealing with Anger Preparing for Your Mediation Assessment (Reality Check) Asking Better Questions Shifting from Positions to Interests Dealing with Interpersonal Conflict Mediation Skills Level I Negotiating with Difficult People: Making it Hard to Say No Use It or Lose It Clinic Building Your Communication Tool Box I NII CR260 CR362 $525 $175 $415 $350 $300 $370 course listing by location 65 DATE COURSE Jul 9-13 Jul 16 Jul 16-18 Jul 19-20 Jul 23 Negotiation Skills Level II Assessment: Negotiation Mediation Skills Level I Building Your Communication Tool Box Preparing for Your Negotiation Assessment (Reality Check) Assessment: Mediation/Third-Party Negotiation Skills Level I Dealing with Interpersonal Conflict Dealing with Anger Preparing for Your Mediation Assessment (Reality Check) Resolving Conflict in the Workplace Dealing with Defensiveness in Conflict Dealing with Interpersonal Conflict Mediation Skills Level II Asserting Yourself in Conflict Situations Assessment: Negotiation Building Your Communication Tool Box Assessment: Negotiation Resolving Conflict in the Workplace Jul 23 Jul 23-25 Jul 24-26 Jul 25-27 Jul 27 Jul 30-Aug 1 Jul 31-Aug 2 Aug 13-15 Aug 13-17 Aug 16-17 Aug 20 Aug 20-21 Aug 21 Aug 21-23 INSTRUCTOR FEE CR360 CR950 CR250 CR102 CR910 Nancy McPhee TBA Stacey Holloway Gordon White TBA $850 $415 $525 $350 $300 CR975 CR260 CR110A CR200 CR920 TBA Sue Wazny Ed Jackson Mario Govorchin TBA $515 $525 $525 $525 $350 CR110B CR319 CR110A CR400 CR105 CR950 CR102 Nancy McPhee Donna Soules Kelly Henderson Deborah White Mario Govorchin TBA Derm McNulty TBA Linda DobsonSayer Dale Zaiser TBA Jim Toogood Mario Govorchin TBA Deborah White $525 $525 $525 $850 $350 $415 $350 $415 $525 CR950 CR110B Mediation Skills Level I CR250 Aug 22-24 Assessment: Mediation/Third-Party Aug 27 CR975 CR260 Negotiation Skills Level I Aug 27-29 Negotiation Skills Level II Aug 27-31 CR360 Aug 28 Assessment: Mediation/Third-Party CR975 Dealing with Anger CR200 Aug 28-30 JUSTICE INSTITUTE OF BC - VICTORIA, SUITE 101-910 GOVERNMENT STREET Sep 20-22 Resolving Conflict in the Workplace CR110B Sep 26-28 Mediation Skills Level I CR250 Building Your Communication Tool Box CR102 Oct 2-3 Oct 17-18 Oct 19-20 Oct 23-24 Oct 25-27 Oct 30-Nov 1 Nov 6 Nov 7 Nov 14 Nov 15-17 Nov 20-24 Nov 27-28 Dec 4-6 Managing the Hostile Individual Applying Conflict Theory: From Awareness to Analysis Asserting Yourself in Conflict Situations Resolving Conflict in the Workplace Negotiation Skills Level I Preparing for Your Negotiation Assessment (Reality Check) Preparing for Your Mediation Assessment (Reality Check) Assessment: Negotiation Dealing with Interpersonal Conflict Mediation Skills Level II Coaching Strategies: Developing People to Resolve Conflict Dealing with Anger $525 $515 $525 $850 $515 $525 0 C: ~- 5· Donna Soules Ron Monk Elizabeth Azmier-Stewart CR108 Mario Govorchin CR124 Brian Frank $540 $540 $395 """' C" '< 0 n !el. o· ::l $395 $395 CR105 CR110B CR260 CR910 Nancy McPhee Brian Frank Gordon White TBA $395 $540 $540 $315 CR920 TBA $370 CR950 CR110A CR400 CR111 TBA Ron Monk Donna Soules Linda DobsonSayer Elizabeth Azmier-Stewart $430 $540 $850 CR200 n iil (D $395 $540 66 course listing by location INSTRUCTOR FEE Asserting Yourself in Conflict Situations Assessment: Mediation/Third-Party Resolving Conflict in the Workplace CR105 CR975 CR110B Donna Soules TBA Linda DobsonSayer $395 $530 $540 Jan 24-26 Jan 29-31 Feb 6-7 Resolving Conflict in the Workplace Mediation Skills Level I Building Your Communication Tool Box CR110B CR250 CR102 $540 $540 $395 Feb 14-16 Feb 19 Negotiation Skills Level I Preparing for Your Negotiation Assessment (Reality Check) Preparing for Your Mediation Assessment (Reality Check) Managing the Hostile Individual Dealing with Interpersonal Conflict Negotiation Skills Level II CR260 CR910 Brian Frank Gordon White Elizabeth Azmier-Stewart Ron Monk TBA CR920 TBA $370 CR108 Mario Govorchin CR110A Gordon White CR360 Elizabeth Azmier-Stewart CR110B Ron Monk CR124 Brian Frank $395 $540 $850 DATE Dec 7-8 Dec 11 Dec 12-14 COU RSE 200 Feb 20 Feb 21-22 Mar 5-7 Mar 12-16 May 14-16 May 17 May 29-31 Jun 4-6 Jun 7 Jun 11-13 Jun 18 Jun 25-27 Jul 9-11 Resolving Conflict in the Workplace Applying Conflict TheorI: From Awareness to Analysis Asserting Yourself in Conflict Situations Conflict on the Front Line: Leaders as Conflict Resolvers Coaching Strategies: Developing People to Resolve Conflict Negotiating with Difficult People: Making it Hard to Say No Shifting from Positions to Interests Dealing with Interpersonal Conflict Preparing for Your Negotiation Assessment (Reality Check) Preparing for Your Mediation Assessment (Reality Check) Resolving Conflict in Groups Level I: Effective Team Dynamics Dealing with Anger Assessment: Mediation/Third-Party Dynamics of Power Resolving Conflict in the Workplace Assessment: Negotiation Mediation Skills Level I Use It or Lose It Clinic Negotiation Skills Level I Resolving Conflict in the Workplace Jul 26-27 Aug 8-9 Building Your Communication Tool Box Asserting Yourself in Conflict Situations CR102 CR105 Aug 20-22 Dealing with Anger CR200 Mar 19-21 Mar 22-23 Mar 28-29 Apr 16-18 Apr 19-20 Apr 23-24 Apr 25-27 May 2-4 May 7 Mays May 10-11 $540 $315 $540 $395 CR105 CR128 Brian Frank Ron Monk $395 $540 CR111 Linda DobsonSayer Arthur Ridgeway $395 CR303 Arthur Ridgeway CR110A Nancy McPhee CR910 TBA $550 $540 $315 CR920 TBA $370 CR504 Nancy McPhee $395 CR200 Ron Monk TBA Joan Balmer Gordon White TBA Brian Frank TBA Nancy McPhee Linda DobsonSayer Donna Soules Linda DobsonSayer Nancy McPhee $540 $530 $540 $540 $430 $540 $180 CR362 CR975 CR320 CR110B CR950 CR250 CR930 CR260 CR110B hf $395 $540 $540 $395 $395 $540 course listing by location 61 COURSE INSTRUCTOR FEE DATE LANGARA COLLEGE - VANCOUVER, 100 WEST 49TH STREET Resolving Conflict in the Workplace CRN70255/CR110B Joan Balmer Sep 26-30 $525 Negotiation Skills Level I Oct 10-14 CRN70257/CR260 Kelly Henderson $525 Conflict on the Front Line: Leaders Ed Jackson Oct 31-Nov 4 $525 as Conflict Resolvers CRN70256/CR128 Resolving Conflict in Groups Level I: Deborah White Nov 20-23 $350 Effective Team Dynamics CRN70258/CR504 Mar 6-10 Resolving Conflict in the Workplace CRN50015/CR110B Derm McNulty $525 Negotiation Skills Level I Mar 20-24 CRN50016/CR260 Kelly Henderson $525 Conflict on the Front Line: Leaders as Ed Jackson Apr 10-14 $525 Conflict Resolvers CRN50017/CR128 Resolving Conflict in Groups Level I: Deborah White Apr 30-May 3 $350 Effective Team Dynamics CRN50018/CR504 MALASPINA UNIVERSITY COLLEGE - NANAIMO, 900 5TH STREET _F_e_b_2_8_-M_a_r_2_ _,_I_D_e_al_in"""'g'-w_i_th_A_n""'g_er_ _ _ _ _ _ _ _ _ _C_R_2_00-'-I_Ro_n_M_on_k_ _.... $540 NORTHWEST COMMUNITY COLLEGE - KITIMAT, 606 MOUNTAINVIEW SQUARE ------~-----~--Nov 16-18 Resolving Conflict in the Workplace CR110B Janice Bateman $575 Managing the Hostile Individual CR108 Mario Govorchin ·$475 May 28-29 NORTHWEST COMMUNITY COLLEGE - PRINCE RUPERT, 353 5TH STREET Building Your Communication Tool Box CR102 TBA Nov 9-10 $475 Apr 20-22 Resolving Conflict in the Workplace CR110B Gordon White $575 NORTHWEST COMMUNITY COLLEGE - SMITHERS, 3966 2ND AVENUE CR110B Kelly Henderson $575 Nov 22-24 Resolving Conflict in the Workplace Mar 12-14 Negotiation Skills Level I CR260 Ron Monk $575 NORTHWEST COMMUNITY COLLEGE - TERRACE, 5331 MCCONNELL AVENUE Resolving Conflict in the Workplace CR110B Ron Monk Oct 25-27 $575 Conflict on the Front Line: Leaders as CR128 Ed Jackson Dec 1-3 $575 Conflict Resolvers Feb 16-18 Resolving Conflict in the Workplace CR110B Derm McNulty $575 Dealing with Anger CR200 Sue Wazny May 9-11 $575 Asserting Yourself in Conflict Situations CR105 Linda DobsonJun 2-3 $475 Sayer OKANAGAN COLLEGE - KELOWNA, 1000 KLO ROAD CR110B Janice Bateman Oct 12-14 Resolving Conflict in the Workplace $550 Mar 26-28 Mediation Skills Level I CR250 Dale Zaiser $550 Conflict on the Front Line: Leaders as CR128 Dale Zaiser May 31-Jun 2 $550 Conflict Resolvers OKANAGAN COLLEGE - PENTICTON, 583 DUNCAN AVENUE WEST Nov 17-18 Managing the Hostile Individual CR108 Mario Govorchin Apr 27-28 Building Your Communication Tool Box CR102 Derm McNulty OKANAGAN COLLEGE - SALMON ARM, 2552 TRANS-CANADA HIGHWAY NE CR200 Sue Wazny Nov 1-3 Dealing with Anger $550 CR110B Janice Bateman Feb 22-24 Resolving Conflict in the Workplace $550 ONLINE LEARNING Oct 2-Nov 12 Theoretical Foundations of Dispute CR125 Roshan Danesh $525 Resolution Oct 12-Dec 6 Civil Procedure CR846 Terry Harris $350 Mar 12-Apr 22 Theoretical Foundations of Dispute CR125 Roshan Danesh $525 Resolution Apr 16-Jun 10 Civil Procedure CR846 Terry Harris $350 Theoretical Foundations of Dispute CR125 Roshan Danesh $525 May 7-Jun 17 Resolution l n 0 C: iil (D ~-:;· """' O" '< 0 n !!l. o· :::, 68 course listing by location DATE COUR SE INSTRUCTOR UNIVERSITY COLLEGE OF THE FRASER VALLEY - ABBOTSFORD, 31494 MARSHALL ROAD Resolving Conflict in the Workplace CR110B Sue Wazny Nov 27-29 Mar 10-11 Asserting Yourself in Conflict Situations CR105 Sue Wazny Mediation Skills Level I Apr 25-27 CR250 Jim Toogood Building Your Communication Tool Box CR102 Derm McNulty Jun 14-15 UNIVERSITY OF CALGARY - 2500 UNIVERSITY DRIVE, NW, ALBERTA Resolving Conflict in the Workplace CR110B Kerry Brown Oct 2-4 Oct 12-13 Asserting Yourself in Conflict Situations CR105 Bob Slocombe Negotiation Skills Level I Oct 18-20 CR260 Sharon Wilson Conflict on the Front Line: Leaders as CR128 Josie Stiles Oct 23-25 Conflict Resolvers Mediation Skills Level I Nov 1-3 CR250 Barbara McNeil Nov 6 Ethical Dilemmas for Mediators in Alberta CR226 Sharon Wilson Dealing with Interpersonal Conflict CR110A Bob Slocombe Nov 7-9 Resolving Conflict in Groups Level I: Nov 15-16 CR504 Barbara McNeil Effective Team Dynamics Nov 22-23 Getting to the Heart of Conflict CR309 Donna Phillips Resolving Conflict in the Workplace CR110B Patricia Nov 27-29 Tolpannen Negotiation Skills Level I CR26o Sharon Wilson Dec 4-6 Dealing with Anger CR200 Josie Stiles Dec 11-13 Building Your Communication Tool Box CR102 Kerry Brown Dec 14-15 Resolving Conflict in the Workplace CR110B Kerry Brown Jan 31-Feb 2 Feb 6-8 Negotiation Skills Level I CR260 Sharon Wilson Mediation Skills Level I Feb 14-16 CR250 Sharon Wilson Feb 21-23 Introduction to Family Justice Services in CORR609 Cheryl Scott Alberta Mar 1-2 Defining Issues and Setting the Agenda CR252 Donna Phillips Mar 6-8 Dealing with Interpersonal Conflict CR110A Bob Slocombe Mar 12-14 Conflict on the Front Line: Leaders as CR128 Josie Stiles Conflict Resolvers Mar 19-20 Resolving Conflict in Groups Level I: CR504 Barbara McNeil Effective Team Dynamics Mar 22-23 Asserting Yourself in Conflict Situations CR105 Kerry Brown Dealing with Anger CR200 Josie Stiles Mar 28-30 Mediation Skills Level I Apr 2-4 CR250 Sharon Wilson Apr 13-20 Reflection in Conflict CR414 Marlene Roza Resolving Conflict in the Workplace CR110B Bob Slocombe Apr 17-19 Apr 24-28 Negotiation Skills Level II CR360 Cheryl Scott Negotiation Skills Level I CR260 Richard Foggo May 1-3 May 8-12 Mediation Skills Level II CR400 Barbara McNeil Resolving Conflict in Groups Level II: May 15-16 CR508 Barbara McNeil Facilitating the Collaborative Process Sharpening Your Edge in Negotiation May 23-25 CR127 Cheryl Scott Use It or Lose It Clinic May 29 CR930 Janice Ketner The Art of Reframing May 30 CR366 Donna Phillips Building Your Communication Tool Box CR102 Richard Foggo Jun 4-5 Resolving Conflict in the Workplace CR110B Kerry Brown Jun 11-13 Assessment: Negotiation Jun 14 CR950 TBA Assessment: Mediation/Third-Party Jun 15 CR975 TBA Negotiation Skills Level I CR260 Richard Foggo Jul 24-26 FEE $525 $350 $525 $350 $530 $395 $530 $530 $530 $190 $530 $395 $395 $530 $530 $530 $395 $530 $530 $530 $530 $395 $530 $530 $395 $395 $530 $530 $425 $530 $850 $530 $850 $395 $530 $190 $190 $395 $530 $430 $530 $530 course listing by location 69 COURSE DATE YWCA· VANCOUVER, 535 HORNBY STREET, FOURTH FLOOR Oct 24-26 Dealing with Interpersonal Conflict Negotiation Skills Level I Nov 27-29 Mediation Skills Level I Dec 11-13 Building Your Communication Tool Box Feb 8-9 Feb 21-23 Resolving Conflict in the Workplace Dealing with Interpersonal Conflict Apr 25-27 May 14-16 Dealing with Anger May 17-18 Asserting Yourself in Conflict Situations Jul 18-20 Aug 23-24 Resolving Conflict in the Workplace Managing the Hostile Individual INSTRUCTOR FEE Jim Toogood Jim Toogood Ron Monk Kelly Henderson Joan Balmer Deborah White TBA Elizabeth A2mier-Stewart CR110B Joan Balmer CR108 Mario Govorchin $525 $525 $525 $350 $525 $525 $525 $350 CR110A CR260 CR250 CR102 CR110B CR110A CR200 CR105 $525 $350 n 0 C: ul "' 10 course listing by course name PAGE DATE INSTRUCTOR LOCATION FEE 31 Oct 19-20 Nov 14-15 Mar 22-23 May 28-29 Brian Frank Brian Frank Brian Frank Brian Frank Victoria New Westminster Victoria New Westminster $395 $350 $395 $350 Oct 23 May 25 May 30 Deborah White Deborah White Donna Phillips New Westminster New Westminster U ofC $165 $165 $190 COURSE t· Conf1ict Theorv: From Awareness to Ana1vsIs I Appl'/ing CR124 I The Art of Reframing CR366 31 I Asking Better Questions CR318 31 I I - Asserting Yiourse If.m Conflict SItuations CR105 32 I I Oct 12-13 Oct 16-17 Oct 23-24 Nov 30-Dee1 Dec 7-8 Jan 15-16 Feb 26-27 Mar 10-11 Mar 12-13 Mar 22-23 Mar22.-23 Mar 28-29 Mar 29-30 Bob Slocombe Deborah White Nancy McPhee Janice Bateman Donna Soules Mario Govorchin Jim Toogood Sue Wazny Kelly Henderson Joan Balmer Kerry Brown Brian Frank Jim Toogood U of C New Westminster Victoria New Westminster Victoria New Westminster New Westminster UCFV Abbotsford CNC Nechako New Westminster U of C Victoria Maple Ridge $395 $350 $395 $350 $395 $350 $350 $350 $450 $350 $395 $395 $350 May 17-18 Elizabeth Azmier-Stewart Linda Dobson- YWCA $350 NWCC Terrace $475 Victoria $395 New Westminster $350 Jun 2-3 Aug 8-9 Sayer Linda Dobson- Aug 16-17 Sayer Mario Govorchin Nov 7 Nov 8 Dec 6 Dec 11 Feb 12 Mar 12 Mar 13 May 17 Jun 11 Jun 15 Jul 23 Aug 27 Aug 28 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster New Westminster New Westminster Victoria New Westminster New Westminster New Westminster Victoria New Westminster U of C New Westminster New Westminster New Westminster $515 $515 $515 $530 $515 $515 Oct 23 Oct 30 Nov 14 Dec 4 Dec 5 TBA TBA TBA TBA TBA New Westminster New Westminster Victoria New Westminster New Westminster $415 $415 $430 $415 $415 Assessment: Specialization In Mediation/Third-Party Intervention CR975 32 Assessment: Specialization in Negotiation CR950 33 I I Gordon Sloan New WestminsterjJun 22 $175 - I I I c1 err $515 $530 $515 $530 $515 $515 $515 course listing by course name 11 COURSE PAGE DATE Feb 20 Mar 26 Apr 23 May 28 May 29 Jun 7 Jun 14 Jul 16 Aug 20 Aug 21 Balancing Empath and Assertion CR327 34 May 14-15 INSTRUCTO.R LOCATION FEE TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster New Westminster New Westminster New Westminster New Westminster Victoria U of C New Westminster New Westminster New Westminster $415 $415 $415 $415 $415 $430 $430 $415 $415 $415 Joan Balmer New Westminster $350 -----------'-------'---'-Ju_n_1_4,_-1__.5'------'--'-Jo_a_n_B_a_lm_e_r_ ___._C_N_C_P_r_in_ce_G_eo_r..,_ge_--'- $450 Building Your Communication Tool Box CR.102 Sep 18-19 Ed Jackson New Westminster $350 34 Oct 2-3 Elizabeth Victoria $395 Azmier-Stewart Nov 2-3 Kelly Henderson New Westminster $350 TBA NWCC Prince Rupert $475 Nov 9-10 Gordon White Nov 23-24 CNC Mackenzie $450 Kerry Brown Dec 14-15 U ofC $395 Sue Wazny New Westminster Dec 14-15 $350 Elizabeth Victoria Feb 6-7 $395 Azmier-Stewart Kelly Henderson YWCA Feb 8-9 $350 Mar 12-13 Derm McNulty Chilliwack $350 Nancy McPhee Mar 29-30 New Westminster $350 Derm McNulty Apr 27-28 OC Penticton $450 May 10-11 Deborah White New Westminster $350 Richard Foggo U ofC Jun 4-5 $395 Jim Toogood New Westminster Jun 7-8 $350 Derm McNulty UCFV Abbotsford Jun 14-15 $350 Janice Bateman New Westminster Jul 9-10 $350 Gordon White New Westminster Jul 19-20 $350 Donna Soules Victoria Jul 26-27 $395 Aug 20-21 Derm McNulty New Westminster $350 Civil Procedure CR846 Oct 12-Dec 6 Terry Harris Online $350 35 Apr 16Terry Harris Online $350 Jun 10 Coaching Strategies: Develooing People to Resolve Conflict CR111 35 Nov 27-28 Linda DobsonVictoria Sayer Linda DobsonNew Westminster Dec 7-8 Sayer Mar 12-13 Linda DobsonNew Westminster Sayer Linda DobsonApr 19-20 Victoria $395 Sayer Linda DobsonCNC Burns Lake May 3-4 Sayer _ r, " C: ~ m 12 course listing by course name INSTRUCTOR COURSE PAGE DATE Conflict on the Front Line: Leaders as Conflict Resolvers CR128 LOCATION FEE Josie Stiles Oct 23-25 Oct 31-Nov 4 Ed Jackson Deborah White Dec 1-3 Ed Jackson Dec 1-3 Mar 12-14 Josie Stiles Mar 26-28 Linda DobsonSayer Apr 10-14 Ed Jackson Apr 16-18 Ron Monk May 31-Jun 2 Dale Zaiser Criticism: How to Give and Receive It CR206 Deborah White 36 Oct 26-27 Deborah White Jun 18-19 Dealing with Anger CR200 Oct 18-20 Joan Balmer 36 Sue Wazny Nov 1-3 Nancy McPhee Nov 15-17 Elizabeth Dec 4-6 Azmier-Stewart Dec 11-13 Josie Stiles Stacey Holloway Dec 13-15 Sue Wazny Feb 7-9 Feb 28Ron Monk Mar 2 Janice Bateman Mar 19-21 Mar 28-30 Josie Stiles Apr 20-22 Sue Wazny Sue Wazny May 9-11 TBA May 14-16 May 14-16 Ron Monk Mario Govorchin Jun 20-22 Mario Govorchin Jul 25-27 Nancy McPhee Aug 20-22 Deborah White Aug 28-30 Dealing with Defensiveness in Conflict CR319 Feb 28Donna Soules 37 Mar 2 Jul 31-Aug 2 Donna Soules Dealing with Interpersonal Conflict CR11oA Mario Govorchin Sep 25-27 37 Oct 24-26 Jim Toogood Bob Slocombe Nov 7-9 Ron Monk Nov 15-17 Nov 22-24 Elizabeth Azmier-Stewart Joan Balmer Dec 13-15 Linda DobsonJan 22-24 Sayer Brian Frank Feb 13-15 Gordon White Mar 5-7 U of C Langara CNC Prince George NWCC Terrace U ofC New Westminster $530 $525 $550 $575 $530 $525 Langara Victoria OC Kelowna $525 $540 $550 36 New Westminster New Westminster New Westminster OC Salmon Arm New Westminster Victoria $525 $550 $525 $540 U ofC New Westminster New Westminster Malaspina University College Nanaimo New Westminster U ofC CNC Prince George NWCC Terrace YWCA Victoria New Westminster New Westminster Victoria New Westminster $530 $525 $525 $540 $525 $530 $550 $575 $525 $540 $525 $525 $540 $525 New Westminster $525 New Westminster $525 New Westminster YWCA U ofC Victoria New Westminster $525 $525 $530 $540 $525 New Westminster New Westminster $525 $525 New Westminster Victoria $525 $540 course listing by course name 73 COURSE PAGE DATE INSTRUCTOR Dealing with Interpersonal Conflict CR11oA Continued Mar 6-8 Dale Zaiser 37 Mar 6·8 Bob Slocombe Mar 20-22 Sue Wazny -Deborah White Apr 25-27 May 2-4 Nancy McPhee Derm McNulty May 23-25 Jim Toogood Jun 25-27 Ed Jackson Jul 24-26 Kelly Henderson Aug 13-15 Defining Issues and Setting the Agenda CR252 Ron Monk Nov 27-28 37 Mar 1-2 Donna Phillips Ron Monk Mar 5·6 Develo in Your Cultural Fluency CR253 38 Feb 26-27 Sally Campbell Dynamics of Power CR320 Joan Balmer Oct 3·5 38 Joan Balmer May 29-31 Joan Balmer Jun 4-6 Ethical Dilemmas for Mediators in Alberta CR226 Sharon Wilson Nov 6 40 Ethical Dilemmas for Mediators in BC CR326 Lee Turnbull Mar 23 40 Gettin to the Heart of Conflict CR309 Donna Phillips Nov 22-23 41 ldentl Ing Control and Abuse in Pre-Mediation CR515 Nov 2 Ron Monk 42 Introduction to Family Justice Services In Alberta CORR6o9 Feb 21-23 Cheryl Scott 42 Leveraging Personal Styles to Resolve Conflict CR834 Arthur Ridgeway Sep 28-29 43 Arthur Ridgeway Feb 22-23 Managing the Conflict Within CR423 Joan Balmer May3-4 143 Managing the Hostile Individual CR1o8 LOCATION FEE New Westminster U ofC New Westminster YWCA Victoria New Westminster New Westminster New Westminster New Westminster $525 $530 $525 $525 $540 $525 $525 $525 $525 New Westminster U ofC New Westminster $350 $395 $350 New Westminster New Westminster Victoria New Westminster $525 $540 $525 I $190 I I I I U of C I I I I New Westminster I $175 I I I I I Mario Govorchin Oct 17-18 Nov 17-18 Mario Govorchin Mario Govorchin Dec 4-5 Feb 21-22 Mario Govorchin Mario Govorchin Mar 15-16 May 28-29 Mario Govorchin Mario Govorchin Aug 23-24 Mediatin Consciously: Being Real and Becomin Aware CR858 44 Apr 24-25 Michael Fogel 43 U ofC $395 n New Westminster I U of C 0 C: $175 I $530 ii\ rt> ~ 5· ~ C'" -< New Westminster New Westminster $380 $380 I New Westminster I $350 Victoria OC Penticton New Westminster Victoria New Westminster NWCC Kitimat YWCA New Westminster $395 $450 $350 $395 $350 $475 $350 :, 0, 3 rt> 74 course listing by course name COURSE PAGE Mediation Skills Level I CR250 DATE INSTRUCTOR LOCATION FEE Sep 26-28 Sep 27-29 Nov 1-3 Nov 6-8 Nov 8-10 Dec 11-13 Jan 24-26 Jan 29-31 Feb 14-16 Mar 7-9 Mar 26-28 Apr 2-4 Apr 16-18 Ron Monk Sue Wazny Barbara McNeil Jim Toogood Janice Bateman Ron Monk Ed Jackson Gordon White Sharon Wilson Deborah White Dale Zaiser Sharon Wilson Elizabeth Azmier-Stewart Jim Toogood Gary Harper Brian Frank Linda DobsonSayer Stacey Holloway Dale Zaiser Victoria New Westminster U ofC CNC Quesnel New Westminster YWCA New Westminster Victoria U ofC New Westminster OC Kelowna U ofC New Westminster $540 $525 $530 $550 $525 $525 $525 $540 $530 $525 $550 $530 $525 UCFV Abbotsford New Westminster Victoria New Westminster $525 $525 $540 $525 New Westminster New Westminster $525 $525 Donna Soules New Westminster $850 Donna Soules Elizabeth Azmier-Stewart Ron Monk Barbara McNeil Linda DobsonSayer Deborah White Victoria New Westminster $850 $850 New Westminster U of C New Westminster $850 $850 $850 New Westminster Aug 13-17 Mediation Skills Level Ill CR829 Michael Fogel New Westminster 45 Mar 7-8 Negoti ating . w1'th o·m I Peope: I Makl ng .1t Hard to SaNCR6 I 0 I cut 3 2 Arthur Ridgeway New Westminster Dec 14-15 46 Arthur Ridgeway Victoria Apr 23-24 Arthur Ridgeway New Westminster Jun 28-29 Negotiation Skills Level I CR26o New Westminster Sep 20-22 Nancy McPhee 46 Kelly Henderson Langara Oct 10-14 Oct 18-20 Sharon Wilson U ofC Mario Govorchin New Westminster Oct 23-25 Victoria Oct 30-Nov 1 Gordon White Jim Toogood YWCA Nov 27-29 Sharon Wilson U of C Dec 4-6 New Westminster Dale Zaiser Jan 17-19 $850 44 Apr 25-27 May 28-30 Jun 11-13 Jun 26-28 Jul 16-18 Aug 22-24 Mediation Skills Level II CR4oo Oct 30Nov 3 Nov 20-24 Jan 29-Feb 2 45 Mar 26-30 May 8-12 Jun 11-15 I I I I $370 $395 $370 $525 $525 $530 $525 $540 $525 $530 $525 course listing by course name 7s COURSE PAGE DATE Negotiation Skills Level I CR260 Continued 46 Negotiation Skills Level II CR360 47 INSTRUCTOR LOCATION FEE Sharon Wilson Ron Monk Mario Govorchin Ron Monk Kelly Henderson Ed Jackson Richard Foggo Linda DobsonSayer Dale Zaiser Nancy McPhee Sue Wazny Richard Foggo Jim Toogood U ofC Victoria New Westminster NWCC Smithers Langara New Westminster U ofC New Westminster $530 $540 $525 $575 $525 $525 $530 $525 New Westminster Victoria New Westminster U ofC New Westminster $525 $540 $525 $530 $525 Ron Monk Deborah White New Westminster New Westminster $850 $850 $850 Jul 9-13 Aug 27-31 Victoria Elizabeth Azmier-Stewart Cheryl Scott U ofC New Westminster Da!e Zaiser Nancy McPhee New Westminster Mario Govorchin New Westminster $850 $850 $850 $850 Oct 16 Nov 7 Nov 20 Jan 22 Feb 16 Feb 20 Mar 22 May 8 May 18 Jun 21 Jul 27 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster Victoria New Westminster New Westminster New Westminster Victoria New Westminster Victoria New Westminster New Westminster New Westminster $350 $370 $350 $350 $350 $370 $350 $370 $350 $350 $350 Oct 2 Nov 6 Nov 6 Nov 14 Jan 29 Feb 19 Feb 21 Feb 26 Mar 19 May 7 May 7 Jun 18 Jul 23 TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA TBA New Westminster New Westminster Victoria New Westminster New Westminster Victoria New Westminster New Westminster New Westminster New Westminster Victoria New Westminster New Westminster $300 $300 $315 $300 $300 $315 $300 $300 $300 $300 $315 $300 $300 Feb 6-8 Feb 14-16 Mar 12-14 Mar 12-14 Mar 20-24 Apr 24-26 May 1-3 May 22-24 Jun 19-21 Jun 25-27 Jul 23-25 Jul 24-26 Aug 27-29 Nov 20-24 Feb 26Mar 2 Mar 12-16 Apr 24-28 Apr 30-May 4 Preparing fur Your Mediation AssP.ssment (ReaUty Check) CR920 47 Preparing for Your Negotiation Assessment (Reality Check) CR910 47 ,., 0 C: ""' !a" :,' "' . er < .,:::, 3 "' 76 course listing by course name COURSE PAGE Reflection in Conflict CR414 INSTRUCTOR DATE I I LOCATION FEE I Apr 13-20 Marlene Roza U of C Resolving Conflict in Groups Level I: Effective Team Dvnamics CR504 Barbara McNeil U of C Nov 15-16 48 Deborah White Langara Nov 20-23 Nancy McPhee New Westminster Feb 12-13 Barbara McNeil U ofC Mar 19-20 Apr 30-May 3 Deborah White Langara Victoria May 10-11 Nancy McPhee Resolvin Conflict in Grou s Level II: FadUtating the Collaborative Process CR5o8 Deborah White New Westminster Feb 14-15 48 Barbara McNeil U of C Ma 15-16 Resolving Conflict in the Workplace CR110B Derm McNulty New Westminster Sep 13-15 49 Donna Soules Victoria Sep 20-22 Langara Joan Balmer Sep 26-30 U ofC Kerry Brown Oct 2-4 New Westminster Dale Zaiser Oct 11-13 OC Kelowna Janice Bateman Oct 12-14 Chilliwack Oct 18-20 Sue Wazny Kelly Henderson Maple Ridge Oct 23-25 Brian Frank Victoria Oct 25-27 Derm McNulty CNC Prince George Oct 25-27 Ron Monk NWCC Terrace Oct 25-27 Deborah ·white New Westminster Nov 6-8 NWCC Kitimat Nov 16-18 Janice Bateman Kelly Henderson NWCC Smithers Nov 22-24 Patricia U ofC Nov 27-29 Tolpannen UCFV Abbotsford Sue Wazny Nov 27-29 New Westminster Gary Harper Dec 5-7 Linda DobsonVictoria Dec 12-14 Sayer New Westminster Nancy McPhee Jan 10-12 Brian Frank Victoria Jan 24-26 U ofC Jan 31-Feb 2 Kerry Brown New Westminster Jim Toogood Feb 5-7 Mario Govorchin CNC Prince George Feb 14-16 Derm McNulty NWCC Terrace Feb 16-18 YWCA Feb 21-23 Joan Balmer OC Salmon Arm Feb 22-24 Janice Bateman Derm McNulty Langara Mar 6-10 Deborah White New Westminster Mar 14-16 Ron Monk Victoria Mar 19-21 Kelly Henderson New Westminster Mar 26-28 Bob Slocombe U ofC Apr 17-19 New Westminster Apr 18-20 Jim Toogood Gordon White NWCC Prince Rupert Apr 20-22 Mario Govorchin New Westminster May 7-9 Deborah White CNC Quesnel May 28-30 $395 $350 $350 $395 $350 $395 $350 $395 $525 $540 $525 $530 $525 $550 $525 $525 $540 $550 $575 $525 $575 $575 $530 $525 $525 $540 $525 $540 $530 $525 $550 $575 $525 $550 $525 $525 $540 $525 $530 $525 $575 $525 $550 course listing by course name 77 COURSE PAGE DATE Resolving Conflict in the Workplace CR110B 49 INSTRUCTOR LOCATION FEE May 30-Jun 1 Jun 4-6 Jun 11-13 Jun 11-13 Jul9-u Ed Jackson Gordon White Kelly Henderson Kerry Brown Linda Dobson- New Westminster Victoria New Westminster U ofC Victoria $525 $540 $525 $530 $540 Jul 18-20 Jul 30-Aug 1 Aug 14-16 Sayer Joan Balmer Nancy McPhee Linda Dobson- YWCA New Westminster CNC Prince George $525 $525 $550 Aug 21-23 Sayer Linda Dobson- New Westminster $525 Sayer Se arate Meetings: Pre-Mediation and caucusing CR415 49 Nov 20-21 May 16-17 Sha ening Your Edge in Negotiation CR127 50 May 23-25 Shifting from Positions to lntell!sts CR303 Sep 25-27 50 Dec 11-13 Feb 19-21 Apr 25-27 Jun 25-27 Theoll!tical Foundations of Dispute Resolution CR125 Oct 2-Nov 12 51 Mar 12-Apr 22 May 7-Jun 17 Use It or Lose It Clinic CR930 Dec8 51 May 29 Jun 18 Jul 6 604.528.5608 Michael Fogel Michael Fogel New Westminster New Westminster Cheryl Scott U ofC Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway New Westminster New Westminster New Westminster Victoria New Westminster $550 $550 $550 $550 $550 Roshan Danesh Roshan Danesh Online Online $525 $525 Roshan Danesh Online $525 C"> 0 C vl 11) TBA Janice Kelner TBA TBA 1.888.799.0801 New Westminster U ofC Victoria New Westminster www.jibc.bc.ca/ccr $165 $190 $180 $165 ~ 3· """' ~ ::, Ill 3 11) "This was a superb course - I have come to expect high-quality courses from ,IIBC, but this surpassed my expectations. Excellent instruction and coaching." /AN HAMILTON, SPECIAL!STINAC - Self Government Negotiations Directorate .....,..... - ~ ..... . :r:-=-~..:!•·. -~ '"'- --.: :- - - -=:,_ ~ --- ·• ...~-...._.. ~ ~ ""· P.E·RIE'ftCE :- course listing by course number 79 COURSE# CR102 CR105 CR108 CR110A CR110B CR111 CR124 CR125 CR127 CR128 CR200 CR206 CR226 CR250 CR252 CR253 CR260 CR303 CR309 CR318 CR319 CR320 CR326 CR327 CR360 CR362 CR366 CR400 CR414 CR415 CR423 CR504 CR508 CR515 CR829 CR834 CR846 CR858 CR910 CR920 CR930 CR950 CR970 CR975 CR976 ? COURSE NAME Building Your Communication Tool Box Asserting Yourself in Conflict Situations Managing the Hostile Individual Dealing with Interpersonal Conflict Resolving Conflict in the Workplace Coaching Strategies: Developing People to Resolve Conflict Applying Conflict Theory: From Awareness to Analysis Theoretical Foundations of Dispute Resolution Sharpening Your Edge in Negotiation Conflict on the Front Line: Leaders as Conflict Resolvers Dealing with Anger Criticism: How to Give and Receive It Ethical Dilemmas for Mediators in Alberta Mediation Skills Level I Defining Issues and Setting the Agenda Developing Your Cultural Fluency Negotiation Skills Level I Shifting from Positions to Interests Getting to the Heart of Conflict Asking Better Questions Dealing with Defensiveness in Conflict Dynamics of Power Ethical Dilemmas for Mediators in BC Balancing Empathy and Assertion Negotiation Skills Level II Negotiating with Difficult People: Making it Hard to Say No The Art of Reframing Mediation Skills Level II Reflection in Conflict Separate Meetings: Pre-Mediation and caucusing Managing the Conflict Within Resolving Conflict in Groups Level I: Effective Team Dynamics Resolving Conflict in Groups Level II: Facilitating the Collaborative Process Identifying Control and Abuse in Pre-Mediation Mediation Skills Level Ill Leveraging Personal Styles to Resolve Conflict Civil Procedure Mediating Consciously: Being Real and Becoming Aware Preparing for Your Negotiation Assessment (Reality Check) Preparing for Your Mediation Assessment (Reality Check) Use It or Lose It Clinic Assessment: Specialization in Negotiation Assessment: Associate Certificate in Workplace Conflict Assessment: Specialization in Mediation/fhird-Party Intervention Assessment: Family Mediation Certificate ,.888.799.0801 www.iibc.bc.ca/ ccr PAGE 34 32 43 37 49 35 31 51 50 36 36 36 40 44 37 38 46 50 41 31 37 38 40 34 47 46 31 45 48 49 43 48 48 42 45 43 35 44 47 47 51 33 33 32 32 n 0 C: ul lb ��,.CT < CT learner services s1 PRIOR LEARNING AND EQUIVALENCY CREDITS The Centre for Conflict Resolution accepts comparable learning gained outside the JIBC up to a maximum of 50 per cent of certificate requirements. For a copy of our detailed Equivalency Credit and Prior Learning Assessment and Recognition brochure, visit http://www.jibc.bc.ca/ccr/main/PLAR/par.htm or contact: Lynn Sinclair, Program Assistant Phone: 604.528.5609 E-mail: lsinclair@jibc.bc.ca. To discuss the Centre for Conflict Resolution's Prior Learning an d Equivalency Credits processes, contact: Laurie McAvoy, Coordinator, Regional Development and Delivery Phone: 604.528.5735 E-mail: lmcavoy@jibc.bc.ca CONTINUING EDUCATION CREDITS There is a growing number of professional bodies granting continuing education (CE) credits to their members, usually for maintenance of license to practice, that accept certain conflict resolution courses as CE credit. British Columbia Ambulance Service (BCAS) See our website www.jibc.bc.ca/ccr/main/PLAR/plar.htm BCAS paramedics can earn continuing education credits towards annual requirements to maintain their license by taking conflict resolution courses. EMA Licensing will recognize the following courses for CE credits: COURSE# COURSE NAME PAGE CR105 Asserting Yourself in Conflict Situations (no prerequisite) 32 CR111 Coaching Strategies: Developing People to Resolve Conflict (no prerequisite) 35 CR102 Building your Communication Toolbox (no prerequisite) 34 CR110A Dealing with Interpersonal Conflict (no prerequisite) 37 CR110B Resolving Conflict in the Workplace (no prerequisite) 49 CR200 Dealing with Anger (prerequisite: CR110A or CR110B) 36 CR108 Managing the Hostile Individual (no prerequisite) 43 1 -' · 1 w.Hoc.hc.ca/cn s2 learner services CONTINUING EDUCATION CREDITS CONTINUED Certified Human Resources Professional (CHRP) designation re-certification The BC Human Resources Management Association (BCHRMA) has approved that the successful completion of the JIBC Centre for Conflict Resolution courses in conflict Resolution qualify as professional development activities when you apply for your CHRP re-certification. For more information about the CHRP designation, visit: http://www.bchrma.org/_media/chrp/Why_Become_a_CHRP.PDF For more information about continuing education credits contact: Laurie McAvoy, Coordinator Phone: 604.528.5735 E-mail: lmcavoy@jibc.bc.ca 604.,;28.5608 1.888.799.0801 www.jibc.oc.ca/crr faculty s3 FACULTY BRITISH COLUMBIA Elizabeth AZMIER-STEWART, Cert. Con Res., B.A., is a mediator and educator with extensive experience in assisting people to reconnect and collaborate in significant relationships that have been injured or stymied by conflict. Elizabeth works with individuals and groups in organizations, schools, universities, health care, cooperatives, families and child welfare. Joan BALMER, Cert. ConRes., B.A., Certificate in Adult Education, M.A., is a management consultant with more than 20 years of experience working with all levels of government, Crown corporations and the private sector. She specializes in working to resolve personal, interpersonal or small-group conflict and has maintained a private mediation practice since 1984. Janice BATEMAN, Cert. Con Res. brings 16 years of experience in the field of conflict resolution. Her work has focused on mediation, facilitation, training, personalized coaching and more recently in restorative practices. Janice works with the private and public sector as well as non-profit organizations. Having worked in business, nonprofit and social services, she brings a wide range of understanding and experience to various settings. Sally CAMPBELL, Cert. Con Res. B.A., J.D., is a lawyer/mediator who has been facilitating "difficult conversations" with groups of all sizes since 1985. She teaches across Canada in a broad range of settings. Sally has interest and experience working in diverse cultural contexts, particularly Aboriginal, and has specialized training in peacemaking circles and restorative practices. Dr. Roshan DANESH, B.A., LL.B., S.J.D. is a lawyer and conflict resolution innovator. Roshan represents Aboriginal communities in British Columbia in resolving disputes with governments, and consults for the United Nations on leadership and conflict resolution issues in Africa. He is the co-founder of Conflict-Free Conflict Resolution and the Youth Peace-Builder Network. Roshan completed his doctoral studies at Harvard Law School, and formerly was the Chair of the Department of Conflict Resolution at Landegg International University, Switzerland. Linda DOBSON-SAYER, Cert. ConRes. M.A. (Leadership and Management), is an organizational consultant and Certified Master Coach, with specific expertise in conflict resolution and team and leadership development. Linda's professional experience includes senior management positions and consulting with private and public sector organizations. In addition, she works closely with Ken Blanchard Companies (One Minute Manager) as an Executive Coach. She is passionate about helping others resolve difficulties and optimize their potential. Michael FOGEL, J.D., LL.B., M.Ed. (Adult Education and Counseling Psychology), Cert. ConRes., has been a mediator (Chartered Mediator), facilitator and negotiation/conflict resolution educator in private practice since 1986. Michael teaches and mediates in a wide range of settings and locations, including New Zealand, the Middle East and East Africa. Before moving to BC in 1985, he practiced law for 16 years and served as a municipal and superior court judge in California. s4 faculty Brian FRANK, Cert. ConRes. B.A., Cert. Med., is a mediator and educator with a special interest in applied conflict theory. Using several different theoretical paradigms, he has worked extensively with families and organizations to both manage and tran sform destructive conflict into growth-creating and expansive experiences. He has been professionally active in the alternative dispute resolution field since 1991. Mario GOVORCHIN, Cert. Con Res. B.A. (Psych.), is a trainer in conflict resolution, mediation and negotiation, specializing in anger management and working with troubled youth. His background includes psychology, organizational consulting and working with government, business and community organizations. Mario is a certified instructor with the Crisis Prevention Institute. Gary HARPER, Cert. Con Res. LL.B., is a trainer, author and speaker who has worked extensively with both public and private sector organizations. He has mediated workplace and harassment issues and trained mediators for post-secondary institutions. He believes that within people's conflict stories lies the key to understanding and resolving conflict. Gary recently authored The Joy of Conflict Resolution Oune 2004), which explores how we can "transform our victims, villains and heroes" to resolve conflict collaboratively. Terry HARRIS, Cert. Con Res. B.A., LLB., M.A. is a mediator in the insurance, child protection and family fields. He has a varied background as a lawyer, counsellor and administrator and a unique mix of work experience as the director of a crisis line, a marriage counsellor, a street youth worker, a police constable, a juvenile detention unit supervisor and a litigation lawyer. Kelly HENDERSON, Cert. Con Res. R.N., B.Sc. N., M.Ed. (CNPS), specializes in working in health care environments and organizations. Her private practice consists of the application of mediation and facilitation processes for groups within organizations . She develops specialty training and courses in the areas of negotiation, conflict management, communication skills and leadership skills. Kelly also provides educational support to specific Simon Fraser University Masters level programs. Kent HIGHNAM, Cert. ConRes. B.A., M.A., has a background in international and public relations with the United Nations and the International Red Cross. He has worked in public and private organizations as an instructor in interest-based processes and as a visiting lecturer at SFU. Kent also has extensive experience in human resources and labour relations issues and is currently Coordinator of Customized Training Solutions at the JIBC Centre for Conflict Resolution . Stacey HOLLOWAY, Cert. ConRes. B.Sc.N., is an acknowledged and skilled interventionist in the fields of human relations and organizational development. She focuses on organizational development, particularly change education, change strategy consulting and change leadership development. Stacey's work also includes. assessment and analysis, facilitation, mediation, training and keynote speaking. She is the author of the high school resource Interpersonal Conflict Resolution Skills for Youth. Ed JACKSON, Cert. Con Res. is an organizational consultant specializing in conflict resolution programs, training and mediation. As an advisor to federal and provincial ministries and both private and public sector organizations, he has designed and coordinated the implementation of respectful workplace programs and has facilitated workplace disputes involving bullying. "I learned a tremendous amount in a relatively short space of time." - RHONDA GALLANT 1..888. 7