TITUTE 0 F I T I S H COLUMB I A Board of Governors: Chair, R.P. (Val) Pattee Vice Chair, Betty Toporowski Robert Brett Douglas R. Campbell Larry Goble Jim Graham Brent Hodgins M.J. (Mal) Hughes H. A. (Hal) Jenkins Sathie Mahil Prima Michell Jackie Whalley AC. (Peter) Young Management Committee: Larry Goble Louise Krohn Pat Ross Marg Huber Paul Pershick Peter Pershick Shelley Rivkin Empowering Women, Children and Families When we talk about "training for safer communities" at the JI, it's easy to picture the uniforms of police, paramedics and fire fighters. There's another area of the JI that often goes unnoticed, yet whose work truly impacts on the lives of women, children and families in communities around this province - it is the Social Services and Community Safety Division. For the last 20 years, this division has developed and delivered training and public education designed to empower women, children and families. They train the people who work with victims of violence and abuse, as well as people who work with families in counselling, in group homes with youth or with the developmentally disabled. That's not all. They also deliver programs in community safety, workplace skills and trainer development. The staff who work in the division have a strong sense of social justice, and continually look for ways to empower people through training. and Counselling Programs and the BC Society of Transition Houses. Here are just a few of the reasons why they received the award: • Developed a victim service worker manual, which has served as a model for victim assistance programs across the country. • "Facing Diversity" - a video and training manual developed to deal with the issue of violence against women in different cultures. • "Stopping the Violence" - 12 days of training for women in counselling agencies. • Board development training for transition houses. • Courses in violence against women in relationships, and for children who witness abuse. • Enhancing Investigative Skills - training for police and crown to help them support women who are victims of violence. with disabilities. • Hosting conferences and events in support of the prevention of violence against women. • Bringing leading thinkers on these topics to Vancouver. Congratulations to the staff of the Social Services and Community Safety Division. The training they deliver really does make a difference in people's lives. THE MANY FACES OF SSCSD Here's a quick look at each of the training areas within the Social Services and Community Safety Division: CHILD, YOUTH ANO FAMILY "We're very connected to the communities we serve," says division Director Shelley Rivkin "we serve on community committees and boards, and bring the issues back to the JI to develop training to help the service providers deal with those issues." Offering courses in these topic areas: • child abuse and trauma • counselling and supportive interventions • creative and expressive therapies • women's issues • working with youth A significant part of their work has The people who make 1t work - the staff of Social Services and Community Safety D1v1s1on been in the prevention of violence against women, and on April 28th, the division was recognized with a provincial • Courses on eating disorders award for their work in this area. They were • Sexual assault handbook honoured as the Provincial Organization of the • Awareness of violence against women Year at the Building a Safer Future Awards spontraining for police dispatchers. sored by the Ministry of Women's Equality, the • "Charting New Waters" - video and training BC Association of Specialized Victim Assistance manual dealing with violence against women John Vokes Steve Watt Congratulations! Shelley Rivkin, (centre, holding vase) receiving the Provincial Organization of the Year Award for the division's work in the area of prevention of violence against women. CAREER ANO MANAGEMENT DEVELOPMENT Offering courses in these topic areas· • residential care management • management skills training COMMUNITY HEALTH AND SAFETY Offering courses in these topic areas: • bylaw enforcement and investigation • critical incident stress Larry Goble Retires • school safety After 22 years with the JI (10 as president) Larry Goble will retire in TRAINER DEVELOPMENT September. Two events are being planned to honour and celebrate Courses in the skills and knowledge needed to plan and deliver training in an adult learning environment. • crime prevention Tony Williams Larry's contributions to the JI. An informal event for JI staff, past and present, will be held at the JI on Thursday, September 14, 2000. The event will begin in the theatre and wind up with a pub night in the cafeteria, featuring the Jl's own Elastic Band. Plans for a special retirement dinner are also underway. The date is October 12, 2000. If you'd like more information, or would like to be invited to the retirement dinner, please contact Tracie Mydonick, Public Relations Assistant, at (604) 528-5506 or tmydonick@jibc.bc.ca 2,3 • In the Classroom • Learning Technology at Work • Registration - A Profile FIRST NATIONS PROGRAMS AND SERVICES Offering culturally relevant skills-based training in a variety of areas including a Traumatic Stress Certificate program for Aboriginal practitioners. 4, 5 6, 7 8 •Josee's Journey • Student Survey Results •New JI President •JI Around the World • Big Disaster Game •Visitors • Graduations •What's New I ROBBIN NORGREN " In adult education you have to know senior paramedic trained as a "precep- Robbin contin- your stuff," says Instructor Robbin tor". ually works at Norgren "the students see right through you if you don't." "The case-based approach helps train the students to use critical thinking Robbin Norgren is Coordinator of, and skills," says Norgren "they're given a Instructor in, the Advanced Life Support situation, a 65 year old male complain- (ALS) program in the Jl's Paramedic ing of chest pains for example, and they Academy. He has been a paramedic with work through what they're going to do, the BC Ambulance Service for 20 years. the steps they need to take to properly For the past four years, he has been on care for the patient." Academy, in recognition of his superior skills. "I came to the JI as an EMA II Recertification instructor," says Norgren "I thought I'd stay two years and then go back on car. In 1997 an opportunity came up to work on the ALS program, I was happy to take on the challenge." field of emergency medical services. Since he's earned his "When we can instruct with all the patience, understanding and knowledge of our teacher, Mr. Robbin Norgren, then we know we will really be Paramedic Instructors. We respect and tbank you, Robbin." As coordinator of the ALS program, he's responsible for scheduling the rent in the JI he has an instructor atthe JI. In 1999, Year Award from the Paramedic his skills and staying cur- been at the secondment from BCAS, working as Robbin received an Instructor of the developing Major Stephen Yam provincial instructors diploma, is a member of the Paramedic Association of Canada, and serves on a committee formed to update the ALS medical protocols. He also looks to resources like the JI library, the Internet and conferences to keep his knowledge current. "The JI offers tremendous opportunities for personal growth and professional development," says an student attests "When we can Norgren "I've coordinated ALS instruct with all the patience, under- four blocks of training within the 12 programs for students from the BC -15 month program. The program Ambulance Service, from Singapore uses a case-based approach to take the class (average of 12 students) from handling simple situations, to complex patient problems. The students learn through classroom training, in hospitals, and "on car" under the guidance of a " I really enjoy the contact with students" he adds "I see their nervousness on the first day of class, and by the end of the 15 months of training, their decision Robbin Norgren (right) is presented with a Paramedic Academy Instructor of the Year Award by Director Tony Williams in 1999. and Hong Kong. I've travelled to Hong Kong to coordinate the Advanced Cardiac Life Support program, and in doing so, I've met some wonderful people." standing and knowledge of our teacher, Mr. Robbin Norgren, then we know we will really be Paramedic Instructors. We respect and thank you, Robbin." Major Stephen Yam, Singapore Armed Forces, School of Military Medicine, at the making skills are unbelievable. Knowing His abilities as an instructor transcend Graduation Ceremony of the Singapore I've played a part in that is very rewarding." the barriers of language, as a Singapore- School of Military Medicine, April 9, 1998. -• Bail Superviswn if) lt~bj~ IJJI - ~~n Co111S8Coil!tnl& ~ ~ ~!m!!Bwlts ~ -~ "'- • ~ {;gmm!mSi~ ~ Pt~ ~ . ·. . First Contact' - ~egistratiQ(/fl '~ 't ;' ·_ -·- . ,-::" I :i,;\l -"" •. - ';..\:':!).:.: ... :··.,_ For many students, the first contact they have with the JI, is through a staff member in our Registration department. With over 600 different courses offered, the department is a very busy place. Each year they handle over 15,000 student enrollments and at least three conferences. In a recent student survey, 89% of respondents said they were satisfied or very satisfied with the courteousness of Registration department staff. Here are the faces of the Registration team: • ' ' ' KEITH WILKINSON Registrar "The staff m Registrat1on have a genume commitment to helping students get registered m the courses they want and to provide good service - they work hard as a team to do that" I ·~ ~ ~I TRUDY SALT VAL MORRIS Reg1strabon Supervisor Reg1str at1on Representative "Vanety, diversity, and the pace of change" 1s what Trudy enioys about the Job "I enjoy helping students register m the dasses they want It's great being thanked by students and instructors, when we're really JUst domg our JOb " • Part of the JI 's Reg1strat1on department for five years • Started at the JI April 1999 • At the JI since 1990, the last nine months 1:1 Regi:;tration CINDY KENNETT LORI WIDESKI Registration Repre:;entative Registrat1on Representative "I think it's neat to be able to talk to the tremendous variety of people who register for courses and to hear what brings them to the JI." "lntererting things happen every day I love working with the public, sometimes that means takmg a situation that could be a problem, and solving it." • Started at the JI December 1999 • Started at the JI m 1990, the last five years m Reg1strat1on • He's been focusing on enhancing the systems to improve service to students, systems hke mtegrated student records and poss1bly a bookstore. LYNDA GETZ MARC GUAY Registration Representative Acting Superv1~or "Pretty much everything we do involves people contact, that really makes the day go by quickly." • 6 years at the JI, one yearm Registration "The challenge 15 responding cons1stently and treabng everyone as your immediate pnontydespite what's going on behmd the scenes. like 5taff off sick or technology problems." • At the JI smce 1994, m Reg1stratton since 1997 GENNY TOTH MARGARET MURPHY MICHELLE DEAN Student Services Advisor Reg1strabon Representative "This 1s such a busy place, the people I meet are absolutely wonderful" "I love the people contact, I came from a sales environment, so I enjoy the opportumty to meet new people every day " • Started at the JI in 1997 • Margaret's role 1s to assist students with inquines about fmanc1al aid, programs and course~, and to asSJ~t students with disab1ht1es to access our programs • Started at the JI in 1995, and m Reg1strat1on m 1997 SILINA BROWN Mam Information Desk Reception and File Clerk Tuition Revenue Clerk "This 1s a great plac.e to work" "Meebng deadhnes keeps me busy " • At the JI 5ince 1997 - Rt-g1strat1on smce 1998 • S1hna is m the Reg1strabon department, yet works for accountmg, processing the financial transac.t1ons of the Registration office. • Genny works behind the scenes m Registration, and she also works the morning shift on the main switchboard at theJL KAREN GAULT Reg1strat1on Representative "Dealing with the pubhc 1s great, there's something new every day, and 1 love talking to all the 1nterestmg people" • AtJI for over a year - 10 months m Registration • Started at the JI m January JASBIR BUNWAIT Mam Information Desk Reception "The afternoon shift on reception is always busy, prov1dmg du ections to students and dtents, takmg calls and assisting departments with admm1strative requests." • Started at the JI two and half years ago, has worked on recepbon for over five months 3 FROM RWANDA TO CANADA Today it seems no one is There's so much to tell about Josee Musabimana-Musare. Community Living Society. Although she It's impossible for my words to express the warmth I felt was involved in social services, she concerned about when I interviewed her in her home. She's a fascinating needed Canadian credentials to obtain what is out there. person who touches the hearts of everyone she comes to a full time job. know, and her story is full of hope and courage. If we think For the past year, Josee has been a student in the JI's lots of need in the people who Substance Use/Misuse Certificate program, offered through were abusing substances. I love the Social Services and Community Safety Division. people, that's where my heart Originally from Rwanda, Josee and her family fled to Kenya when the war began in 1994. As a social worker in Rwanda, she coordinated activities for women and youth, and helped to resolve conflicts involving ethnic hatred. when her and her children fled; she doesn't know if they arrived safely or if they died in the fighting during the war, still, she sees the wrong choices with their lives, what is. I want to use my skills to help is our in- them make choices for safe volvement use, and if possible, to say no to in helping drugs." them to make "I was looking a different through the col- Josee speaks four languages choice? I like see- lege calendars to see ing people make good - English, French, Swahili, what was available, I saw choices and becoming suc- and her native language the Justice Institute - what cessful, it gives me more Kinyarwanda. attracted me was the name Josee became separated from her extended family and her friends people make "When I was volunteering, I saw promise in the future. "justice" and what it stands Graduation Day - Helping people make good choices gives Josee "moto" (motivation) for... we are all equal." "Life can go on, and we can work to change what happened to cause the war, so that we can make a difference for the new generation." and more "moto" (motivation). I love people, and I have long had the feeling in my heart that I could In the summer of 1999, Josee applied to Immigrant be involved by sharing my experiences of another Services Society for a bursary to help cover the cost of lifestyle." training. She was awarded a bursary which covered part In 1998 she came to Canada with her three youngest sons She completed the final course in the certificate program of the training, and in August she began taking courses (they were separated from the two oldest children). Her on April 7th of this year. in the Substance Use/Misuse Certificate program at the JI. "The instructors were very inspiring people," says Josee, daughter found her way to Canada soon after, and is now studying political science. Josee waits for her eldest son to rejoin them - she hasn't seen him since 1996. When I ask Josee why she chose Canada, she says ... "Some of my new Canadian neighbors asked why would "this training will help me to better understand drug users, I want to work with people who are trying to kill them- and to be more supportive because I'm alert. I know I can't selves, when it's their choice to use drugs. I told them ... change people, but I can challenge them to make different in traditional Africa, the child is raised by the whole village. choices." "I thought Canada was the best country in the world, a On May 4th, Josee graduated with a certificate in Substance place where everyone had what they needed ... freedom Use/Misuse. She hopes to find full time work in the field for everyone, integrity, dignity, equality. I confirmed of addictions counselling. that it is the best country in the world, but it's not Heaven yet. Some people tend to take all of these things for In the meantime, she continues to be· involved in the com- granted. Others have to deal with all kinds of issues that munity, enriching the lives of everyone she knows. come with Western culture." "I love Canada, I love the diversity in Canada, and I love Soon after arriving in Canada, Josee began to look for work, Canadians," she says. ''We came to Canada with no family. Now my children have Canadian aunts and uncles and and for a way to be involved in the Canadian community. She began volunteering in the Host Program and in the alcohol and drug division with Immigrant Services Society. She soon found relief work as a counsellor at the Josee's home 1s full of treasures ft om her country of Rwanda. The contamers on the right, ca.fled "lbyans1", are used for milk Canadian grandmas, grandpas, cousins and friends. Canada is my nation, these are my people now, my heart is here and this is my home for the rest of my life." 0 • John McGee STARTS SEPTEMBER 1 ST The Board of Governors of President since 1994. Prior to joining St. Clair, McGee (Master of Public Administration). He was award- the Justice Institute of BC was the Dean of Science & Technology at George ed an LLD (Honoris Causa) in 1997 from the is pleased to announce the Brown College in Toronto. He went to George Brown University of Windsor. appointment of John (Jack) following a successful career with the Canadian McGee, as President, effec- Armed Forces, during which he held various tive September 1st, 2000. senior appointments including Base Commander McGee will replace Larry at Comox and as a Program Director with the Goble, who retires in September after 22 years with Canadian Forces Command & Staff College the JI (10 as president). in Toronto. McGee comes to the Justice Institute from St. Clair McGee was educated at Saint Mary's University College in Windsor, Ontario where he has been its (BA, Political Science) and Auburn University He has been active within the education community in a variety of roles, including as a Board Member of the Association of Community Colleges of Canada and, as Vice Chair of the American Council on International lntercultural Education. McGee is married and has three children, two of whom reside in BC. ----1------------------"___ ,,_____________._______, __.. ______________,___________________________.,__________ ___________ JI Around the World POLICE TRAINING IN THE UNITED ARAB EMIRATES WHAT DOES VANCOUVER HAVE I N COMMON WITH THE CITY OF ABU DHAB I IN THE UNITED ARAB EMIRATES (UAE)? To start with, they're both vibrant metropolitan cities with a mix of people from all nationalities. Situated on the coast, both have beautiful, even breathtaking views of the water. I \ Classroom schedules adjust to fit the local custom, with breaks for prayer time. When you look at the cities from a policing perspective, there are other, less appealing, similarities. As coastal cities, both have drug importation and trafficking problems. They are also points of entry for illegal immigrants, and both face increasing problems with fraud and other major crimes. J similarities led Steve Watt, Director of the Police Academy, to the UAE I These in early 1999 to discuss police training. In five days, he met with 11 different I groups (thanks to the assistance of the Canadian Embassy). Before the year was out, the Police Academy had delivered four advanced JI COURSES IN courses to personnel from the General Directorate of the Abu Dhabi Police. UAE THIS YEAR: "They were looking for practical based training- that's what we do," says Watt • Tactical Surveillance •Organized Crime This year, the JI will deliver 15 courses in the UAE - one on corrections and jail management, one on incident command, and the rest police related courses. •Drug Investigators "This has been a great opportunity for us," says Watt "the cultural exchange •Major Crime Investigators for instructors ... what we learn from one another has been very positive. We're building relationships." • Corrections/Jail Management • Management and Use of Information Systems in Police Instructors Aaron Jung/as (left, with back to camera) and Julian Knight are "arrested" during a simulation in the tactical surveillance course. With the interpreter's help, the instructors explain a simulation that's soon to take place. •Computer/Internet Crime Investigation Skills •Fraud/Credit Card Investigation •Community Policing/Problem Oriented Policing • Strategic Planning/Incident Command System • Policing Family Violence •Protecting Strategic Locations • Hostage Negotiators • Field Commanders 1 l A typical UAE patrol car, pictured here in the city of Al Ain. • Airport Security 'j l j -----1-------------------------------------------------------------.~----·i----- l 5 i Adults require a minimum of how much water per day for drinking? When people are required to evacuate their homes due to a disaster, what % will require assistance with temporary lodging? These and other questions were put to teams of JI staff members in the Big Disaster Game played during Emergency Preparedness week at the Jl's The winners thinking about the question. New Westminster campus on May 2, 2000. Staff throughout the JI came together to form five teams to play the game, one team even dressed up! Each team was given a time-limited question based on natural disasters and emergency preparedness, the team with the most correct answers won. The ;udges, thinking about the answer given to the question - is it close enough to count? Judges were on hand to review, approve, and in some cases strike down, the answers given. The game proved to be a learning experience for the contestants and the spectators who turned out to watch. Special thanks to the staff of the Emergency Management Division for organizing this fun and informative event! The Big Disaster Game is used as a training tool by the Emergency Management Division of the JI. Staff of the Jl's Emergency Management Division hosted the Big Disaster Game during Emergency Preparedness Week in May. RECENT VISITORS TO THE JI FIRE SAFETY DIVISION DONATES EDUKITS TO BELIZE On May 5th and 6th the Fire Chief from Belize was at the JI for meetings with the Fire and Safety Division, both at New West and Maple Ridge. The division presented his department with an entire series of EduKits which will be used to assist in training the fire service in Belize. (from left Jack Tyler, Fire and Safety Division; Chief Henry Baizar, Belize Fire Service; Deputy Chief Rich Finley, Langford Fire Department) NIGERIAN MINISTER OF POLICE AFFAIRS The Police Academy hosted Major General David Jemibewon, Nigerian Minister of Police Affairs in April. Nigeria is planning to reorganize their policing system and training methods, and spent some time at the JI to consult with the Academy about training. (Minister Jemibewon Oeft), with Police Academy Director Steve Watt) WESTERN DIRECTORS OF FIRE TRAIN ING MEET AT JI The heads of training for the Western provinces met at the JI in April to share information on training. Pictured here are front row from left: Geoff Burston, JI Fire and Safety Division; Jack Tyler, JI Fire and Safety Division; Rick McCullough, Saskatchewan Fire Commissioner; back row from left: John Vokes, Director, JI Fire and Safety Division; Rick Dumala, BC Fire Commissioner; Doug Popowich, Manitoba Fire Commissioner; Don Gnatiuk, CEO, Alberta Fire Training School; Bob Aldcorn, JI Fire and Safety Division. ---+-------------------------------- ------ --·------·--,----~--- -~ --.--~_,-,__,.~ ~·--, ---- 6 . .·----·-·-"-·-·-- -·.. I • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •.-!___ _ I Gongralulalions lo all 7g 9raduales. • • (HERE ARE PHOTOS OF A FEW RECENT CEREMONIES) FIRE & SAFETY DIVISION Career F1re Fighter Pre-employment Training Program Class 20, March 24, 2000 CORRECTIONS AND COMMUNITY JUSTICE DIVISION Youth Custody Employment Readiness Program, Aprtl 20, 2000 COURTS ACADEMY Deputy Sheriff Employment Readiness Program March 24, 2000 POLICE ACADEMY The Vancouver Police Pipe Band performing at the graduation of Class 77, Block Ill Graduation Ceremony, May 5, 2000 PARAMEDIC ACADEMY EMA II Graduation, June 27, 2000 CORRECTIONS AND COMMUNITY JUSTICE DIVISION Adult Corred1onal Officer Employment Readiness Program, June 1, 2000 SOCIAL SERVICES AND COMMUNITY SAFETY DIVISION Instructors at the Annual Graduation, May 4, 2000 ADVENTURE BASED LEARNING WITH YOUTH Dr. Simon Priest, will be at the JI on November 8th, 2000 to present a seminar to launch the new certificate program in Adventure Based Learning with Youth, offered by the Social Services and Community Safety Division. Priest is one of the leading experiential learning facilitators in the world. The seminar is open to anyone - you don't have to be registered in the certificate program to attend. Registration fee is $125. To Register call 528-5590 Contact: Sandra Rice 528-5633 CHRIS THOMSON RECEIVES BIG BROTHERS HIGHEST AWARD Chris Thomson, coordinator of the Sex Offender Awareness Program in the Corrections and Community Justice Division, received the Big Brothers of Greater Vancouver's highest individual award at a ceremony on May 8th. The Cecil S Walker Award (named in honour of the agency's founding president) was presented to Chris, for his work in helping Big Brothers improve their volunteer interviewing and monitoring practices. Louise Krohn, Vice President, Instruction and Contract Services, is surrounded by binders containing the Quality Assurance Procedures for each of the Jl's Academies and Divisions! "We are currently working through the final action plan to prepare for ISO (International Standards Organization) registration, " says Louise Krohn who is responsible for the J/'s ISO project. '' RE D G RE EN " I N N EW J I V I D E0 ON RISK MANAGEMENT TV comedian Red Green, from P.B.S.'s "The New Red Green Show", will star in a new video on Risk Management, being developed by the Social Services and Community Safety Division. In the 25-minute video, titled "Red Green's Tips for Managing Risk", SSCS TO DEVELOP FRAMEWORK TO ASSIST SEXUALLY EXPLOITED YOUTH The ]l's Social Services and Community Safety Division has received funding from the Ministry for Children and Families to prepare a provincial framework document and a "best practices" manual to guide the development of community responses and provision of interventions in relation to commercially sexually exploited youth. The project will be carried out in collaboration with the Ministry of the Attorney General, and the Ministry of Education. Work on the project is well underway, following meetings with Advisory members a first draft of the framework document is being prepared. In the Fall they will be conducting focus groups and interviews around the province, with youth, family members, and professionals working with them. Red asks participants to look at managing risk through a series of humorous vignettes and tips from care giving professionals involved in residential care programs and long term extended care programs. The video, which will be used in the Management Development for Residential Settings program, covers the principles of Risk Management, and will be useful in training a wide variety of students. The video (with accompanying facilitator and participant guides) will be completed in September, and available for sale soon after. Contact: Sandra Rice 528-5633 OKANAGAN FIRE TRAINING CONFERENCE to help potential candidates succeed. Westside Fire Rescue in Westbank, BC, will host a fire training conference for the Okanagan on September 23, and 24, 2000. The conference offers a series of programs delivered by the Jl's Fire and Safety Division. The programs offered include: Strategies and Tactics; Pumps and Pumping; Hazmat Operations~ Auto Extrication II; Incident Safety Officer; and Live Fire Level I. For info contact: Catherine Dawson at 528-5569 Contact Dan Murphy, 462-1000 PHYSICAL ABILITIES TRAINING HELPING YOU GET READY Know someone who's interested in becoming a police officer, deputy sheriff or correctional officer? Physical Abilities Testing is one part of the screening process for these program areas. Starting in the Fall, the JI will offer a six-week training program PARAMEDIC ACADEMY PARTNERS TO DEVELOP ONLINE LEARNING ASSESSMENT The Paramedic Academy is partnering with Victory Technology through their distance education web site (MedCollege.com) to develop an Internet-based instructional curriculum and assessment program. The goals of the partnership are to complete the development of a compre- 13TH ANNUAL EMERGENCY PREPAREDNESS CONFERENCE OCTOBER 17-19, 2000 EMPIRE LANDMARK HOTEL - VANCOUVER, BC hensive online program that will evaluate a student's mastery of EMS (emergency Staff from the ]I's Emergency Management Division are involved in organizing this national conference which aims to raise the level of emergency preparedness and in doing so, make the world a safer place. The conference is a joint project of the British Columbia Ministry for Children & Families, Canadian Chemical Producers' Association, City of Vancouver, Insurance Bureau of Canada, Justice Institute of BC, Provincial Emergency Program, University of British Columbia, VHHSC - George medical services) knowledge. Victory Technology is based in Sonoma, California. Pearson Centre For more information call (604) 322-8365 8 JI Journal: Editor: 715 M~Bnde Boulevard Peggy John New Westmm5ter Ph. 525-5422 www 11bc be ca (604) 528-5527 p1ohn@j1bc.be ca Contributors: Tracie Mydonick Kate Hill, Cam Heryet John Oakley Steve Watt Design: Sung Van Studios