INSTITUTE LEARN EXPERIENCE GROW CENTRE FOR CONFLICT RESOLUTION & CENTRE FOR LEADERSHIP COURSE C ALENDAR SEPT 07 – AUG 08 www.jibc.ca/ccrcl getting started grow with us. Pam White, Director The JIBC’s Centre for Conflict Resolution and Centre for Leadership have joined together to offer more courses and certificates that provide you with up-to-date knowledge and skills needed in today’s fast-changing businesses and communities. All our offerings are designed for you to put your education and experience into practice immediately. Whether you are a new or returning student, our September 2007 to August 2008 calendar provides you with lots of opportunities to learn, experience and grow – take one or two courses or complete one of our many certificate programs. Start now! By learning more about conflict resolution and building leadership capacity, you will enhance your career and your personal life. The Centre for Conflict Resolution and Centre for Leadership partnership now offers a unique opportunity for new and existing students. If you are one of the many emerging leaders found everywhere in organizations, our New Associate Certificate in Leadership and Conflict Resolution is designed for you. You will learn the foundational practices and principles of conflict resolution and leadership that will create positive change. (See page 2 for more details) When you enrol in one of the many certificate programs at the JIBC you will be a part of an extraordinary community of learners working together to improve their lives and the lives of others. (For more information about certificates see page 10). You can take our conflict resolution courses and certificates at various locations throughout BC and in Alberta. We also customize courses to fit your organization or community needs. Working in partnership with you to identify those needs, we develop training to fit your goals. These customized courses are provided on-site at your location or at one of our locations – the choice is yours. For more information on JIBC, our course offerings, and more, explore our website (www.jibc/ccrcl). You can also contact our staff (see page XX) to find out more about the great programs we offer or to arrange training specifically designed for your organization or community. We look forward to working with all of you! Pam White, Director 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl table of contents 2 4 7 8 NEW: Associate Certificate in Leadership and Conflict Resolution Customized Training Working with Aboriginal Communities and Agencies Executive Programs Centre for Conflict Resolution Courses CCR Course Descriptions CCR Course Listings by Date CCR Course Listings by Location CCR Course Listings by Course Name CCR Course Listings by Course Number Centre for Leadership Certificates – CL Choosing Certificates offered by the Centre for Leadership 93 How to Apply to a Certificate Program 95 95 Course and Certificate Information Sessions Associate Certificate in Leadership and Conflict Resolution 96 97 Instructor Development Certificate Course Descriptions 100 106 Foundations of Effective Management and Leadership Certificate Course Descriptions 108 113 Management and Leadership Development for Community 116 Settings Certificate Course Descriptions 116 120 General Electives Transformational Leadership Courses 127 132 137 143 148 Centre for Leadership courses CL Course Listings by Date Cl course Listings by Location CL Course Listings by Course Name CL Course Listings by Course Number 151 151 151 154 158 161 161 162 Learner Information Class and Registration Information Attendance Requirements Refunds Campus Locations Course Registration Form Career Opportunities in Dispute Resolution Helpful Resources Practicum Programs 164 165 Learner Services Prior Learning and Equivalency Credits Continuing Education Credits Faculty 166 Centre for Conflict Resolution Faculty 174 Centre for Leadership Faculty 178 179 Back Cover Contact Us – CCR – Centre for Conflict Resolution Contact Us – CL – Centre for Leadership JIBC Campus Locations 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl Table of Contents Centre for Conflict Resolution Certificates – CCR Choosing Certificates offered by the Centre for Conflict Resolution 10 11 How to Complete a Certificate Course and Certificate Information Sessions 12 13 Associate Certificate in Leadership and Conflict Resolution Associate Certificate in Workplace Conflict 14 15 Associate Certificate in Workplace Conflict Cohort Model Negotiation 18 22 Mediation/Third-party Intervention 26 Family Mediation 30 54 64 78 89   NEW: associate certificate in leadership and conflict resolution your suggested learning path If you are a leader in either a formal or informal capacity, you’ll be excited to know about this new joint credential, offered in partnership by the Centre for Leadership and the Centre for Conflict Resolution. Completing this NEW 11-day associate certificate will deepen your leadership skills, and you will be able to apply a collaborative approach to resolving conflict in your capacity as a leader. This associate certificate is composed of four required courses and an assessment: • Foundations of Effective Management and Leadership, Part 1: Leading the Way, FMGMT100 (3 days) • Foundations of Effective Management and Leadership, Part 2: Leading Through • • • Effective Conflict and Change, FMGMT200 (2 days) Dealing With Interpersonal Conflict, CR110A (3 days) Mediation Skills Level I, CR250 (3 days) Assessment: Associate Certificate in Leadership and Conflict Resolution, LCRA260 (written, mail-in) Certificate Enrollment Fee: $50 All course credits (77 hours) will be recognized in the Centre for Leadership’s Foundations of Effective Management and Leadership Certificate and the Management and Leadership Development for Community Settings Certificate. 70 hours of course credit will be recognized in the Centre for Conflict Resolution’s Negotiation Certificate program, 63 hours will be recognized in the Mediation/Third-party Intervention Certificate program, and 42 hours will be recognized in the Family Mediation Certificate. See the suggested Learning Path for this Associate Certificate on page 3. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl NEW: associate certificate in leadership and conflict resolution The following two courses may be interspersed with, or precede the previous two so long as prerequisites have been met. Take the following Centre for Leadership course: Foundations of Effective Management and Leadership, Part 1: Leading the Way (FMGMT100) Take the following Centre for Conflict Resolution courses: Foundations of Effective Management and Leadership, Part 2: Leading Through Effective Conflict and Change (FMGMT200) 4 Graduation Ceremony 2 1 Dealing with Interpersonal Conflict (CR110A) Mediation Skills Level I (CR250) Register for your Assessment: 3 Associate Certificate in Leadership and Conflict Resolution (LCRA260). Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. Note: You can begin with either the Centre for Leadership courses (recommended), or the Centre for Conflict Resolution courses, but you must complete FMGMT100 before FMGMT200, and CR110A before CR250. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates START HERE:   customized training solutions Become a Learning Organization Today’s leaders need conflict resolution skills. Effective conflict resolution requires leadership. Ask us to develop a unique program for your organization that blends leadership and conflict resolution skills training, resulting in managers and staff that have it all. By training your staff to recognize, understand and resolve conflict more effectively, and develop effective leadership and management skills, you will build a high performance culture of trust, mutual support and commitment to continuous improvement. You’ll be in good company A few of our clients: HSBC Bank Canada • BC Association for Community Living • Canadian Food Inspection Agency • Carcross/Tagish First Nation • City of Victoria • Ministry for Child and Family Development • Overwaitea Food Group • Radical Entertainment (Vivendi Entertainment) • Regional District of Central Okanagan • Vancouver International Airport Authority • WorkSafeBC “The professionalism of the material, instructors, format is excellent – no time is wasted, practice and interaction are encouraged and the instructors know their subject.” CAROLYNNE MAHOOD - Manager, Human Resources customized training solutions anytime, anywhere  customized training CENTRE FOR LEADERSHIP Most popular customized offerings: Appreciative Inquiry • Business Communications: It’s All About You • Coaching for Improved Performance • Development and Delivery of Online Learning • Flawless Facilitation the First Time • Instructor Development • Leading with Emotional Intelligence Team Building Tactics: Making the Whole Greater than the Sum • To Tell the Truth: Dealing with Negativity in the Workplace • Yes You Can: Dealing with Overwhelm See page 116 for more Management and Leadership courses. We can also deliver Management and Leadership Certificates for your organization see page 94 for a list of Certificates. CENTRE FOR CONFLICT RESOLUTION Most popular customized offerings: Resolving Conflict in the Workplace • Sharpening Your Edge in Negotiation • Managing the Hostile Individual • Handling Conflict on the Telephone • Managing the Difficult Conversation • Respectful Communication in a Changing Workplace • Leading and Managing with Influence • Asserting Yourself in Conflict Situations • Resolving Conflict in Groups • Communicating in Conflict for Hi-Tech Industries See page 31 for more conflict resolution courses. We can also deliver conflict resolution certificates for your organization see page 10 for a list of certificates. For information on customized solutions contact: CENTRE FOR LEADERSHIP Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca CENTRE FOR CONFLICT RESOLUTION Kent Highnam, Program Coordinator, Customized Training Solutions Phone: 604.528.5615 Email: ccrcustomized@jibc.ca  PARTNERSHIPS We offer conflict resolution courses throughout BC and in Alberta: At JIBC Campuses: Chilliwack Maple Ridge New Westminster Vancouver Victoria At Community Colleges and Universities: Abbotsford Burns Lake Dawson Creek Fort St. John Kelowna Kitimat Mackenzie Nanaimo Nechako Salmon Arm Smithers Penticton Prince George Prince Rupert Quesnel Terrace Vancouver Calgary, Alberta See page 64 for courses offered at community colleges/university locations or contact: Laurie McAvoy, Coordinator, Regional Development and Delivery Phone: 604.528.5735 E-mail: ccrplar@jibc.ca working with aboriginal communities and agencies Aboriginal communities and agencies have worked closely with us to help us design and deliver culturally relevant training in conflict resolution, negotiation, management and leadership. Through our education and training, communities and agencies have prepared for treaty negotiations, self-governance and community development. We have also helped communities develop their members to resolve conflict in conjunction with their traditional dispute resolution processes and to develop tomorrow’s leaders within their communities. The practical tools and skills learned in a supportive environment increase employment opportunities, advance careers and increase capacity both at work and in the community. The Centre for Conflict Resolution acknowledges the contributions of the Gitxsan, Haida, Nisga’s, Tsimshian and Wet’suwet’en First Nations in helping us tailor course content that meets the needs and expectations of First Nations audiences. ABORIGINAL LEADERSHIP DIPLOMA This comprehensive, competency-based program is designed to maximize the learner’s personal and professional growth while making a positive impact on the community. It seeks to develop the skill sets and attitudes required for working successfully and effectively as leaders in various Aboriginal contexts. For an application package and detailed brochure contact: Aboriginal Programs and Services Phone: 604.528.5614 E-mail: aboriginal@jibc.ca or www.jibc.ca/aboriginal RESTORATIVE PRACTICES Restorative practices reflect a growing social movement toward peaceful approaches to harm and problem solving. The fundamental unifying idea of restorative practices is simple: that human beings are happier, more cooperative and productive, and more likely to make positive changes in their behavior when those in positions of authority do things with them, rather than to them or for them. Gain insight and skill in restorative practices, theories and approaches by bringing the following courses to your organization or workplace (available exclusively on a contract basis): • Foundations of Restorative Practices, RP100 (3 days) • The Effects of Victimization, RP103 (2 days) • Peacemaking Circles: A Process for Building Consensus and Relationships, RP205 (3 days) For more information about working in aboriginal communities and about Restorative Practices courses, contact: Kent Highnam, Program Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: ccrcustomized@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl working with aboriginal communities and agencies WORKING WITH ABORIGINAL COMMUNITIES AND AGENCIES   executive programs EXECUTIVE PROGRAMS Executive programs – developed for executives and senior managers – the leaders of organizational change. Join us and learn how to make an impact that’s above and beyond. The JIBC offers short (one- to two-day) workshops specifically designed to meet the needs of busy leaders. In these highly practical sessions, you’ll gain the tools you need as a leader to make better decisions, enhance organizational and personal effectiveness and create positive outcomes for your organization. These workshops are offered on both an open-enrolment basis, and as customized offerings available in your workplace. Current executive courses: managing the difficult conversation (cr119) All executives are faced with having to have conversations that make them feel uncomfortable or awkward. This often occurs when the stakes are high and the outcome is uncertain, when self-esteem is on the line or when people feel very strongly about what has to be discussed. Managing the Difficult Conversation offers a variety of skills to help you deal successfully with the most difficult conversations and transform difficult relationship problems. You will learn what works and why. Managing the Difficult Conversation will explore ways to reduce anxiety and increase the likelihood of success, while recognizing that situations are different for every person. Dates: October 25, 2007 February 5, 2008 Location: Vancouver, BC Fee: $650 Faculty: Deborah White and Larry Gregg 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl executive programs For corporate leaders and others in senior positions who are looking to continue to meet their leadership challenges. Learn how to engage more effectively and productively with those you need to influence, how to become more emotionally intelligent and foster that trait in others, and how to use a structured model to strategically prepare to be more persuasive in circumstances where you encounter roadblocks and naysayers. Dates: November 14-15, 2007 March 18-19, 2008 Location: Vancouver, BC Fee: $1,300 Faculty: Michael Fogel Getting Buy-in Through Collaborative Decision Making (CR139)  CONTRACT ONLY In this highly practical and interactive two-day session, you will learn how to enhance your ability to assess a given situation, determine how much participation is critical for success and how to involve others in the decision-making process. You will learn strategies designed to reach committed agreements. This program provides alternatives to traditional approaches to decision-making, which often leave people uncomfortable with the process, dissatisfied with the results, and uncommitted to the implementation of the agreements. Faculty: Arthur Ridgeway Available exclusively on a contract basis for in-house delivery. For details about upcoming sessions, please visit our website at www.jibc.ca/executiveprograms/index.htm or contact: Kent Highnam, Program Coordinator, Customized Training Solutions Phone: 604.528.5615 E-mail: ccrcustomized@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl executive programs Leading and Managing with Influence: Overcoming Resistance, Building Relationships that Work (CR118)  10 choosing certificates offered by the centre for conflict resolution The Centre for Conflict Resolution (CCR) offers three certificates and two associate certificates: • • • • • • Associate Certificate in Leadership and Conflict Resolution NEW (page 2) Associate Certificate in Workplace Conflict (page 14) Associate Certificate in Workplace Conflict – Cohort Model (page 15) Negotiation (page 18) Mediation/Third-party Intervention (page 22) Family Mediation (page 26) To assist you in your course and certificate planning, this section provides listings as follows: • • • • Course Listings by Date (page 54) Course Listings by Location (page 64) Course Listings by Course Name (page 78) Course Listings by Course Number (page 89) Benefits of being a Certificate Student with the Centre for Conflict Resolution – CCR When you enroll in a certificate at the Centre for Conflict Resolution you join a learning community and participate in a unique educational experience. Becoming a certificate student will help you: • Enhance your career prospects - employers are looking for people who build productive interpersonal and workplace relationships; • Choose the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills; • Work in a specialization that is most valuable and relevant to you - negotiation, mediation/third-party intervention or family mediation - or complete more than one certificate; • Membership in community of learners (a listserv and website, including an online discussion forum) through which you will receive advance notice about learning and professional opportunities and where can connect with your peers, form practice groups and engage in discussions related to the discipline of conflict resolution; • Access the jibc’s extensive collection of books, periodicals, and videos on conflict resolution and related subject, including a wide variety of online journal and articles, courtesy of the jibc virtual library; and • Celebrate your success with friends and family when you graduate at the JIBC Convocation ceremony. For a certificate enrollment package call: Phone: 604.528.5608 E-mail: ccrcl@jibc.ca Learn Experience Grow 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl choosing certificates offered by the 11 centre for conflict resolution HOW TO COMPLETE A CERTIFICATE IN CONFLICT RESOLUTION • The enrolment fee is $250 for the Mediation or Negotiation Specializations. When you sign up you will receive a $125 gift certificate to apply to your next conflict resolution course. • The enrolment fee is $175 for the Family Mediation Certificate. The enrolment fee is $50 for the Associate Certificate in Workplace Conflict and the Associate Certificate in Leadership and Conflict Resolution. • The number of required courses and electives varies in each specialization. For details on how to complete each specialization, see pages 13-15, 18, 22, 26. • • Progress at your own pace. You decide the amount of time that you have for taking courses and the speed at which you learn and integrate the new skills. We recommend that you take one to three years to complete a certificate program. The cost of completing a certificate varies depending on the specialization  you choose. You can expect to pay around $7,500 to complete a Negotiation or Mediation/Third Party Intervention Certificate. • You can choose your specialization at any time, and all eligible courses will be counted towards the requirements of that specialization. • • You may change your specialization, as long as you complete all the required courses and electives for the new specialization. You may enroll in an additional specialization at a cost of $50, as long as you complete all the required courses and electives. This does not apply to the Family Mediation Certificate. • • Each certificate has an assessment process. If you would like assistance in planning your learning path, contact: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: ccrassessments@jibc.ca Many of our learners find it beneficial to meet with a small group of colleagues either in person or through the Community of Learners to practice their skills. Visit www.jibc.ca/ccrcl for more information. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates Download a certificate enrolment package from our website at www.jibc.ca/ccrcl or contact us at 604.528.5608 and we will mail you a copy. • 12 centre for conflict resolution – ccr course and certificate information sessions Attend one of our free course and certificate information sessions to learn more about: • • • • course content and specialization structure, planning your learning path, career benefits of conflict resolution training, or private practice and other specific careers in conflict resolution. You may attend our free information sessions either in person or by telephone conference (for those sessions indicated as such). To reserve a space or for more information contact: Phone: 604.528.5608 or 1.888.799.0801 E-mail: ccrcl@jibc.ca DATE TIME LOCATION September 12, 2007 6:00 pm – 8:00 pm OC – Kelowna September 12, 2007 6:00 pm – 8:00 pm Langara College September 19, 2007 2:00 pm – 4:00 pm NLC – Dawson Creek September 19, 2007 6:00 pm – 8:00 pm NLC – Fort St. John September 26, 2007 6:00 pm – 8:00 pm JIBC – Victoria October 3, 2007 6:00 pm – 8:00 pm CNC – Prince George October 24, 2007 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference December 12, 2007 12:00 pm – 2:00 pm JIBC – New Westminster & Teleconference February 27, 2008 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference March 19, 2008 6:00 pm – 8:00 pm JIBC – Victoria May 7, 2008 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference June 25, 2008 12:00 pm – 2:00 pm JIBC – New Westminster & Teleconference August 20, 2008 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference Location Addresses Justice Institute of BC, New Westminster Campus Justice Institute of BC, Victoria Campus 715 McBride Boulevard, New Westminster, V3L 5T4 Suite 101, 910 Government Street, Victoria, V8W 1X3 Okanagan College, Kelowna College of New Caledonia, Prince George 1000 KLO Road, Kelowna, V1Y 4X8 3330 – 22nd Avenue, Prince George, V2N 1P8 Northern Lights College, Fort St. John Northern Lights College, Dawson Creek Totem Mall Location, #1240 - 9600 93rd Avenue, 11401 – 8th Street, Dawson Creek, V1G 4G2 Box 1000, Fort St. John, V1J 6K1 Langara College, Vancouver 100 West 49th Avenue, Vancouver, V5Y 2Z6 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl associate certificate in leadership 13 and conflict resolution your suggested learning path CCR certificates If you are a leader in either a formal or informal capacity, you’ll be excited to know about this new joint credential, offered in partnership by Centre for Leadership and Centre for Conflict Resolution. When you complete this NEW 11-day associate certificate, you will be able to apply a collaborative approach to resolving conflict in your capacity as a leader, as well as working to deepen your leadership skills. This associate certificate is composed of four required courses and an assessment: Foundations of Effective Management and Leadership, Part 1: Leading the Way, FMGMT100 (3 days) • Foundations of Effective Management and Leadership, Part 2: Leading Through Effective Conflict and Change, FMGMT200 (2 days) • Dealing With Interpersonal Conflict, CR110A (3 days) • Mediation Skills Level I, CR250 (3 days) • Assessment: Associate Certificate in Leadership and Conflict Resolution, LCRA260 (written, mail-in) • Certificate Enrollment Fee: $50 All course credits (77 hours) will be recognized in the Centre for Leadership’s Foundations of Effective Management and Leadership Certificate and the Management and Leadership Development for Community Settings Certificate. 70 hours of course credit will be recognized in the Centre for Conflict Resolution’s Negotiation Certificate program, 63 hours will be recognized in the Mediation/Third-party Intervention Certificate program, and 42 hours will be recognized in the Family Mediation Certificate. Note: You can begin with either the Centre for Leadership courses (recommended), at the left, or the Centre for Conflict Resolution courses, at the right, but you must complete FMGMT100 before FMGMT200 and CR110A before CR250. START HERE: The following two courses may be interspersed with, or precede the previous two so long as prerequisites have been met. Take the following Centre for Leadership course: Foundations of Effective Management and Leadership, Part 1: Leading the Way (FMGMT100) Take the following Centre for Conflict Resolution courses: Foundations of Effective Management and Leadership, Part 2: Leading Through Effective Conflict and Change (FMGMT200) Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 2 1 4 Resolving Conflict in the Workplace (CR110A) Mediation Skills Level I (CR250) Register for your Assessment: Associate Certificate in Leadership and Conflict Resolution (LCRA260). 3 14 associate certificate in workplace conflict your suggested learning path When you complete this 11-day associate certificate, you will be able to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues. The certificate is composed of four courses that focus on the workplace and an assessment: • • • • • Resolving Conflict in the Workplace, CR110B (3 days) Negotiation Skills Level 1, CR260 (3 days) Resolving Conflict in Groups Level 1: Effective Team Dynamics (2 days) Conflict on the Front Line: Leaders as Conflict Resolvers (3 days) Assessment: Associate Certificate in Workplace Conflict, CR970 (mail-in) See page 64. You can complete this certificate right in your own community! All course credits will be recognized in the Negotiation and Mediation/Third-Party Intervention Certificate programs and some of the courses can be applied towards the Family Mediation Certificate. START HERE: 1 Take the following required course: Resolving Conflict in the Workplace (CR110B) Offered at all our locations throughout the year, and in a cohort model at Langara College. 2 Your next course should be: Negotiation Skills Level I (CR260) The following courses can be 3 taken in any order, but this order is optimum: Resolving Conflict in Groups Level I: Effective Team Dynamics (CR504) Conflict on the Front Line: Leaders as Conflict Resolvers (CR128) 604.528.5608 4 Register for your assessment: Assessment: Associate Certificate in Workplace Conflict (CR970) Attend your Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 1.888.799.0801 www.jibc.ca/ccrcl 5 associate certificate in workplace 15 conflict – cohort model • Complete your associate certificate in three months. • Courses take place evenings and Saturdays to 100 West 49th Avenue, Vancouver, BC suit your busy lifestyle. • For your convenience, we’ve also added a weekday summer session. LEARN EXPERIENCE GROW Your cohort (a team of learners who take a series of courses as a group) will pursue the Associate Certificate in Workplace Conflict by engaging in a set sequence of courses, beginning and ending the sequence together. This cohort format draws on learning with like-minded people who have busy lifestyles and careers that are on the move. As your group proceeds through the sequence, you will build on shared learning, enhancing your educational experience while helping you grow as a group and as individuals. To register for JIBC courses offered at Langara College: 604.323.5322 Sign up for the Autumn 2007, Spring 2008 or Summer Session 2008 JIBC Associate Certificate cohort program offered at Langara College in Vancouver, through a community partnership between the JIBC and Langara College. Fee: $1782.50, payable in two installments: $995, $787.50, which includes: • • • • all the benefits of being a JIBC certificate student (inside front cover) your $50 associate certificate fee four core courses which make up the Associate Certificate in workplace conflict, as listed below see Learning Path on page 14 Students will register with the JIBC when they are ready for their final assessment: See page 33 for course description. Final Assessment: Mail-in, Fee: $350 (not included in cohort fee) Associate Certificate in Workplace Conflict - 5.5 credits/11 days/77 hours Required Four Courses & Assessment: CR110B: Resolving Conflict in the Workplace, 3 days CR260: Negotiations Skills Level I (Prerequisite: CR110B) 3 days CR504: Resolving Conflict in Groups Level I: Effective Team Dynamics (Prerequisites: CR110B, CR260) 2 days CR128: Conflict on the Front Line: Leaders as Conflict Resolvers, 3 days CR970: Assessment (mail-in): Associate Certificate in Workplace Conflict 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates JIBC Associate Certificate in Workplace Conflict offered through Langara College in Vancouver – cohort model. 16 associate certificate in workplace conflict – cohort model SCHEDULE FALL 2007 CR110B Resolving Conflict in the Mon. Sep 24/07, 6:00-9:30 pm Workplace (CRN70247) Tue. Sep 25/07, 6:00-9:30 pm Wed. Sep 26/07, 6:00-9:30 pm Thu. Sep 27/07, 6:00-9:30 pm Sun. Sep 30/07, 9:00 am-5:00 pm CR260 Negotiation Skills Level I Mon. Oct 22/07, 6:00-9:30 pm (CRN70245) Tue. Oct 23/07, 6:00-9:30 pm Wed. Oct 24/07, 6:00-9:30 pm Thu. Oct 25/07, 6:00-9:30 pm Sat. Oct 27/07, 9:00 am-5:00 pm CR504 CR128 Resolving Conflict in Groups Sat. Nov 17/07, 9:00 am-5:00 pm Level I: Effective Team Dynamics Mon. Nov 19/07, 6:00-9:30 pm (CRN70246) Tue. Nov 20/06, 6:00-9:30 pm Conflict on the Front Line: Mon. Dec 3/07, 6:00-9:30 pm Leaders as Conflict Resolvers Tue. Dec 4/07, 6:00-9:30 pm (CRN70244) Wed. Dec 5/07, 6:00-9:30 pm Thu. Dec 6/07, 6:00-9:30 pm Sat. Dec 8/07, 9:00 am-5:00 pm SPRING 2008 CR110B Resolving Conflict in the Mon. Feb 18/08, 6:00-9:30 pm Workplace (CRN50032) Tue. Feb 19/08, 6:00-9:30 pm Wed. Feb 20/08, 6:00-9:30 pm Thu. Feb 21/08, 6:00-9:30 pm Sat. Feb 23/08, 9:00 am-5:00 pm To register for JIBC courses offered at Langara College: 604.323.5322 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl associate certificate in workplace 17 conflict – cohort model SPRING 2008 CR260 Negotiation Skills Level I Mon. Mar 10/08, 6:00-9:30 pm (CRN50033) Tue. Mar 11/08, 6:00-9:30 pm Wed. Mar 12/08, 6:00-9:30 pm Thu. Mar 13/08, 6:00-9:30 pm Sat. Mar 15/07, 9:00 am-5:00 pm CR504 Resolving Conflict in Groups Mon. Apr 14/08, 6:00-9:30 pm Level I: Effective Team Dynamics Tue. Apr 15/08, 6:00-9:30 pm (CRN50034) Wed. Apr 16/08, 6:00-9:30 pm Thu. Apr 17/08, 6:00-9:30 pm CR128 Conflict on the Front Line: Mon. May 5/08, 6:00-9:30 pm Leaders as Conflict Resolvers Tue. May 6/08, 6:00-9:30 pm (CRN60023) Wed. May. 7/08, 6:00-9:30 pm Thu. May 8/08, 6:00-9:30 pm Sat. May 10/08, 9:00 am-5:00 pm SUMMER 2008 CR110B CR260 CR504 Resolving Conflict in the Mon.-Wed. Jul 14-16/08, Workplace (CRN60024) 9:00 am-5:00 pm Negotiation Skills Level I Mon.-Wed. Jul 28-30/08, (CRN60025) 9:00 am-5:00 pm Resolving Conflict in Groups Tue.-Wed. Aug 12-13/08, Level I: Effective Team Dynamics 9:00 am-5:00 pm (CRN60026) CR128 Conflict on the Front Line: Mon.-Wed. Aug 25-27/08, Leaders as Conflict Resolvers 9:00 am-5:00 pm (CRN60027) Please Note: (i) Details about these courses also appear in our course listings throughout this calendar, as they can also be taken separately by a limited number of non-cohort learners as long as any prerequisites are met and seats are available. (ii) CRN course numbers are used by Langara College. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates SCHEDULE CONTINUED 18 specialization in negotiation certificate in conflict resolution : specialization in negotiation your suggested learning path START HERE: 1 Take the following course: Dealing with Interpersonal Conflict (CR110A) OR Resolving Conflict in the Workplace (CR110B 8 Dealing with Anger (CR200) 7 This course can be taken now or in between your electives. This course should be taken as close to the end of your program as possible. 9 Before your assessment, consider registering for: Preparing for Your Negotiation Assessment (CR910) Register for your assessment. Assessment: Specialization in Negotiation (CR950) This course will count towards your elective days. 604.528.5608 2 Highly recommended electives, particularly if you have no previous training in interpersonal communication skills. Offered at all our locations throughout the year. Negotiation Skills Level II (CR360) Building Your Communication Toolbox (CR102) Asserting Yourself in Conflict Situations (CR105) 1.888.799.0801 www.jibc.ca/ccrcl 10 specialization in negotiation 19 CCR certificates Next you should take: 3 Negotiation Skills Level I (CR260), then Mediation Skills Level I (CR250) 4 See page 10 for benefits of being a certificate learner. After completing these, you will have a better idea of the specialization you want to pursue. Now plan your specialized and general electives. This is a good time to enroll in your certificate specialization if you haven’t done so already. 6 This is your opportunity to tailor your certificate to your particular interests and goals. Because we offer such a variety of special elective courses we are only able to offer some of these courses annually. Applying Conflict Theory: From 5 Awareness to Analysis (CR151) (face to face) OR Theoretical Foundations of Dispute Resolution (Online) (CR125) Choose one of the above required theory courses. See page 21 for electives. Call a Program Planner for assistance in making elective choices. Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 11 20 specialization in negotiation SPECIALIZATION IN NEGOTIATION The ability to negotiate and resolve conflicts effectively has become a modern-day survival skill that you need in both professional and personal settings. In today’s workplace, employers consider conflict resolution skills to be essential for all employees, at all levels within the organization. This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively. Negotiation is a conflict resolution process in which the people involved in the situation talk directly with each other to arrive at an agreement or decision. The Centre teaches an approach to negotiation that involves looking for mutually satisfactory solutions. This specialization is 252 hours (36 training days) in length, worth 18 credits, and culminates in a Certificate in Conflict Resolution: Specialization in Negotiation upon successful completion of all course hours and the final assessment component. ABOUT THE CERTIFICATE ASSESSMENT PROCESS You must have successfully completed Negotiation Skills Level II (CR360) and be enrolled as a certificate student before you are eligible to register for your assessment. You can do your assessment in person at the JIBC New Westminster campus, the JIBC Victoria campus or you can use our mail-in assessment option (See page 34). 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl specialization in negotiation 21 required courses • Dealing with Interpersonal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (3 days) • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Negotiation Skills Level II, CR360 (5 days) • Theoretical Foundations of Dispute Resolution, CR125 (3 days)  Online OR Applying Conflict Theory: From Awareness to Analysis, CR151 (3 days) special electives Choose 10 days from these electives that deepen your negotiation skills and knowledge. The following courses have no prerequisites: • Asserting Yourself in Conflict Situations, CR105 (2 days) • Building Your Communication Tool Box, CR102 (2 days) • Conflict on the Front Line: Leaders as Conflict Resolvers, CR128 (3 days) • Foundations of Effective Management and Leadership Part 1: Leading the Way, FMGMT100 (3 days) • Foundations of Effective Management and Leadership Part 2: Leading through Effective Conflict and Change, FMGMT200 (2 days) (FMGMT100 is a prerequisite) The following courses have a prerequisite of CR110A OR CR110B: • Balancing Empathy and Assertion, CR327 (2 days) • Giving and Receiving Constructive Feedback, CR206 (2 days) The following courses have a prerequisite of CR250 OR CR260: • The Art of Reframing, CR366 (1 day) • Building Consensus, CR516 (2 days) • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Dynamics of Power, CR320 (3 days) • Getting to the Heart of Conflict, CR309 (2 days) (Calgary only) • Asking Better Questions, CR318 (1 day) • Reflection in Conflict, CR414 (2 days) (Calgary only) • Resolving Conflict in Groups Level I: Effective Team Dynamics, CR504 (2 days) • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) • Shifting from Positions to Interests, CR303 (3 days) The following course has a prerequisite of CR360: • Preparing for Your Negotiation Assessment (Reality Check), CR910 (1 day) other electives – any courses Six days made up of any conflict resolution courses in the calendar; this is your opportunity to tailor your certificate to your particular interests and goals. Or you may choose some or all of your additional electives from the above list. assessment • Assessment: Negotiation, CR950 You can apply to transfer credit for comparable courses taken outside the JIBC into your certificate. See page 164 for details. Please see page 2 for details about credit hours transferable from the NEW Associate Certificate in Leadership and Conflict Resolution. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates SPECIALIZATION IN NEGOTIATION: 18 CREDITS SEE PAGE 18 FOR SUGGESTED COURSE SEQUENCING 22 certificate in conflict resolution: specialization in mediation/ third-party intervention your suggested learning path 1 START HERE: Building your Communication Toolbox (CR102) Asserting Yourself in Conflict Situations (CR105) Take one of the following required courses: Dealing with Interpersonal Conflict (CR110A) or Resolving Conflict in the Workplace (CR110B) 2 Highly recommended electives particularly if you have no previous training in interpersonal communication skills. Offered at all our locations throughout the year. 8 Negotiation Skills Level II (CR360) Mediation Skills Level II (CR400) Dealing with Anger (CR200) 9 7 This course can be taken now or in between your electives. This course should be taken close to the end of your program. However, Mediation II is a pre-requisite for many of the advanced electives in the Mediation specialization. Advanced Mediation electives to deepen mediation competencies. 10 Before your assessment, consider registering for: Preparing for Your Mediation Assessment (CR920) Ethical Dilemmas for Mediators in BC (CR326) Ethical Dilemmas for Mediators in Alberta (CR226) Identifying Control and Abuse in Pre-Mediation (CR515) Mediation Skills Level III (CR829) Mediating Consciously: Being Real & Becoming Aware (CR858) 604.528.5608 11 This course will count towards your elective days. 1.888.799.0801 www.jibc.ca/ccrcl certificate in conflict resolution: 23 specialization in mediation/ third-party intervention CCR certificates Next you should take: 3 This is a good time to enroll in your certificate specialization if you haven’t done so already. See page 10 for benefits of becoming a certificate learner. Negotiation Skills Level I (CR260), then Mediation Skills Level I (CR250) After completing these, you will have a better idea of the specialization you want to pursue. Plan your specialized and general electives at this time. 4 6 Choose one of the following required theory courses: Because we offer such a variety of special elective courses we are only able to offer some of these courses annually. See page 25 for electives. 5 Applying Conflict Theory: From Awareness to Analysis (CR151) (face-to-face) OR Theoretical Foundations of Dispute Resolution (Online) (CR125) Call a Program Planner for assistance in making elective choices. 13 12 Register for your assessment: Assessment: Specialization in Mediation/Third Party Intervention (CR975) 604.528.5608 Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 1.888.799.0801 www.jibc.ca/ccrcl 24 specialization in mediation/ third-party intervention SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION This specialization is designed for people who perform mediation and third-party intervention in their jobs and for those who are planning to be self-employed as private practice mediators/interveners. The Mediation/Third-party Intervention specialization gives in-depth knowledge and skills in formal and informal mediation as well as other forms of third-party intervention. This 252-hour (36 training days) program is worth 18 credits and culminates in a Certificate in Conflict Resolution: Mediation/Third-party Intervention Specialization upon successful completion of all course hours and the final evaluation component. If you are considering private-practice mediation, the training hours gained in this specialization can be applied towards admission to the BC Mediator Roster. They can also be applied towards certification by practitioner organizations and participation in the Court Mediation Practicum Program (for more information, see “Career Opportunities in Dispute Resolution” on page 161). Certification or accreditation of professional mediators is not mandated by government at this time. Voluntary professional certifications are available through mediator membership organizations, and certification is maintained on an annual basis with those organizations. For more information, see ‘Career Opportunities in Dispute Resolution’ on page 161. Completion of a Certificate in Conflict Resolution: Specialization in Mediation/ Third-party Intervention signals only that you have received education and training from the JIBC’s Centre for Conflict Resolution and have passed the final evaluation for the education program, it does not imply that you are a certified or licensed or accredited mediator. ABOUT THE ASSESSMENT PROCESS The final assessment for this specialization consists of Assessment: Mediation (CR975). You must have successfully completed Negotiation Skills Level II (CR360) and Mediation Skills Level II (CR400) and enrolled as a certificate student before you can register for your assessment. You can do your assessment in person at the JIBC New Westminster campus, the JIBC Victoria campus, or you can use our mail-in assessment option (see page 33). 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl specialization in mediation/ 25 third-party intervention required courses • Dealing with Interpersonal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (3 days) • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Negotiation Skills Level II, CR360 (5 days) • Mediation Skills Level II, CR400 (5 days) • Theoretical Foundations of Dispute Resolution, CR125 (3 days)  Online OR Applying Conflict Theory: From Awareness to Analysis, CR151 (3 days) special electives Choose 10 days from the following electives that will deepen your mediation skills and knowledge. The following courses have no prerequisites: • Asserting Yourself in Conflict Situations, CR105 (2 days) • Building Your Communication Tool Box, CR102 (2 days) • Conflict on the Front Line: Leaders as Conflict Resolvers, CR128 (3 days) The following courses have a prerequisite of CR110A OR CR110B : • Balancing Empathy and Assertion, CR327 (2 days) The following courses have a prerequisite of CR250 OR CR260: • The Art of Reframing, CR366 (1 day) • Asking Better Questions, CR318 (1 day) • Civil Procedure, CR846 (2 days)  Online • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Dynamics of Power, CR320 (3 days) • Getting to the Heart of Conflict, CR309 (2 days)  Calgary only • Identifying Control and Abuse in Pre-Mediation, CR515 (1 day) • Reflection in Conflict, CR414 (2 days)  Calgary only • Resolving Conflict in Groups Level I: Effective Team Dynamics, CR504 (2 days) • Resolving Conflict in Groups Level II: Facilitating the Collaborative Process, CR508 (2 days) • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) • Shifting from Positions to Interests, CR303 (3 days) • Unfinished Business, CR316 (2 days) These courses have a prerequisite of CR400: • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) • Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) • Mediating Consciously: Being Real and Becoming Aware, CR858 (2 days) • Mediation Skills Level III, CR829 (2 days) • Preparing for Your Mediation Assessment (Reality Check), CR920 (1 day) (CR360 is also a prerequisite) other electives Your remaining one day can come from any conflict resolution elective courses in the calendar, including online courses from the Family Mediation Certificate. assessment • Assessment: Mediation, CR975 You can transfer credit for comparable courses taken outside the JIBC into your certificate. See page 164 for details. Please see page 2 for details about credit hours transferable from the NEW Associate Certificate in Leadership and Conflict Resolution. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION: 18 CREDITS SEE PAGE 22 FOR SUGGESTED COURSE SEQUENCING 26 family mediation certificate your suggested learning path 1 Start here You will need to start with these required courses, they form the foundation of future courses: • Dealing with Interpersonal Conflict (CR110A) OR Resolving Conflict in the Workplace (CR110B) (3 days) It is highly recommended the following two courses are taken in the following sequence: • Introduction to Family Justice Services in BC (CORR606) (3 days) Online OR Introduction to Family Justice Services in Alberta (CORR609) (If you are taking courses in the Family Mediation Certificate in order to apply for a position as a Family Justice Counsellor in BC, you must take (CORR606) • Family Violence: Impact on Separation and Divorce (CORR605) (3 days) Online About Online Courses: • One-day (7 hours) Online courses are completed over two weeks. • Three-day (21 hours) Online courses take six to seven weeks to complete. Register for your assessment: • 4 Assessment: Family Mediation (CR976) 5 Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl family mediation certificate 27 Online and On Campus (Face to Face) courses can be taken concurrently. It is highly recommended the following four courses are taken in the following sequence: • Effects of Separation and Divorce on Adults (FAM103) (3 days) Online • Effects of Separation and Divorce on Children (FAM104) (3 days) Online • Mediated Agreements and Related Court Orders (FAM115) (1 day) Online • Child Support Guidelines (FAM112) (3 days) Online (Take this course last) You can intersperse six of the following courses with the previous four online courses: • Negotiation Skills Level I (CR260) (3 days) • Mediation Skills Level I (CR250) (3 days) • Dealing with Anger (CR200) (3 days) • Mediation Skills Level II (CR400) (5 days) • Ethical Dilemmas for Mediators in British Columbia (CR326) (1 day) OR • Ethical Dilemmas for Mediators in Alberta (CR226) (1 day) • Multicultural Issues in Family Justice (FAM109) (1 day) Online ELECTIVES 3 Choose 4-5 days from the following courses: If you have the prerequisites, you can intersperse the following 11 courses with your required courses. • Dealing with Defensiveness in Conflict (CR319) (3 days) • Defining Issues and Setting the Agenda (CR252) (2 days) • Dynamics of Power (CR320) (3 days) • Getting to the Heart of Conflict (CR309) (2 days) • Mediation Skills Level III (CR829) (2 days) • Identifying Control and Abuse in Pre-Mediation (CR515) (1 day) • Separate Meetings: Pre-Mediation and Caucusing (CR415) (2 days) • Shifting from Positions to Interests (CR303) (3 days) • Substance Abuse Issues in Family Justice (FAM108) (1 day) Online • Theoretical Foundations of Dispute Resolution (CR125) (3 days) Online Recommended as assessment preparation, not required: • Family Mediation Certificate Preparation Workshop (FAM111) (1 day) This course counts toward your electives and you can use the videotape for your assessment. Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2003. For more information about Family Mediation Canada certification requirements, please visit their website at www.fmc.ca. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates 2 ADDITIONAL REQUIRED Courses 28 family mediation certificate SPECIALIZATION IN FAMILY MEDIATION The goal of the Family Mediation Certificate is to provide quality education and training in mediation in a family context that may be applied towards the minimum training requirements of Family Mediation Canada for certification as a Family Relations Mediator. This 20-credit certificate is 280 hours or 40 days long and is awarded upon successful completion of all classroom and online course requirements and an assessment. The Family Mediation Certificate is a joint offering from two divisions of the JIBC: the Centre for Conflict Resolution and the Corrections and Community Justice Division (CCJD). The CCJD courses are delivered online or by correspondence, while the Centre for Conflict Resolution courses are delivered in classrooms at the JIBC’s main campus in New Westminster, our downtown YWCA location, our Victoria campus and through our community partnerships with colleges throughout BC and at the University of Calgary in Alberta. Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2003. For more information about Family Mediation Canada certification requirements, please visit their website at www.fmc.ca. Register directly for any courses in the Family Mediation Certificate through the JIBC’s registration office: 604.528.5590. For more information about the Corrections and Community Justice Division online courses, call: Margot D’Souza, Program Coordinator Phone: 604.528.5546 E-mail: mdsouza@jibc.ca For more information about the Centre for Conflict Resolution face-to-face courses or to request a Family Mediation Certificate application form, call: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: ccrassessments@jibc.ca ABOUT THE ASSESSMENT PROCESS The assessment component for the Family Mediation Certificate is completed through a mail-in process. It consists of written preparation for a mediation, a one-hour mediation role-playing exercise, a self-evaluation and an oral examination. The recording made in FAM111 may be used for the assessment. For information on the assessment, contact: Sue Crosato, Program Planner Phone: 604.528.5618 E-mail: ccrassessments@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl family mediation certificate 29 required courses Conflict Resolution and Mediation • Dealing with Interpersonal Conflict, CR110A OR Resolving Conflict in the Workplace, CR110B (3 days) • Negotiation Skills Level I, CR260 (3 days) • Mediation Skills Level I, CR250 (3 days) • Dealing with Anger, CR200 (3 days) • Mediation Skills Level II, CR400 (5 days) • Ethical Dilemmas for Mediators in British Columbia, CR326 (1 day) or Ethical Dilemmas for Mediators in Alberta, CR226 (1 day) One-day (7 hours) online courses are completed over two weeks. Three-day (21 hours) online courses take six to seven weeks to complete. family dynamics • Introduction to Family Justice Services in BC, CORR606 (3 days)  Online OR Introduction to Family Justice Services in Alberta, CORR609 (If you are taking courses in the Family Mediation Certificate in order to apply for a position as a Family Justice Counsellor in BC, you must take CORR606) • Family Violence: Impact on Separation and Divorce, CORR605 (3 days)  Online • Effects of Separation and Divorce on Adults, FAM103 (3 days)  Online • Effects of Separation and Divorce on Children, FAM104 (3 days)  Online • Mediated Agreements and Related Court Orders, FAM115 (1 day)  Online • Multicultural Issues in Family Justice, FAM109 (1 day)  Online • Child Support Guidelines, FAM112 (3 days)  Online electives Choose four to five days from the following courses: • Dealing with Defensiveness in Conflict, CR319 (3 days) • Defining Issues and Setting the Agenda, CR252 (2 days) • Dynamics of Power, CR320 (3 days) • Getting to the Heart of Conflict, CR309 (2 days) • Mediation Skills Level III, CR829 (2 days) • Identifying Control and Abuse in Pre-Mediation, CR515 (1 day) • Separate Meetings: Pre-Mediation and Caucusing, CR415 (2 days) • Shifting from Positions to Interests, CR303 (3 days) • Substance Abuse Issues in Family Justice, FAM108 (1 day)  Online • Theoretical Foundations of Dispute Resolution, CR125 (3 days)  Online • Family Mediation Certificate Preparation Workshop – FAM111 (2 days) assessment • Assessment: Family Mediation, CR976 You can transfer credit for comparable courses taken outside the JIBC into your certificate. See page 33 for details. Completion of Family Mediation Canada’s certification process as a Family Relations Mediator or Comprehensive Family Mediator is considered equivalent to completion of CR976: Family Mediation assessment. See page 164 for information on how to apply for equivalency credit. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR certificates SPECIALIZATION IN FAMILY MEDIATION: 20 CREDITS SEE PAGE 26 FOR SUGGESTED COURSE SEQUENCING 30 centre for conflict resolution – ccr course descriptions To assist you in your course and certificate planning, this section provides: • • • • • course descriptions; courses in date order, beginning on page 54; courses by location, beginning on page 64; courses by course name, beginning on page 78; and courses by course number, beginning on page 89. Name of the course THE ART OF REFRAMING (CR366) Prerequisites Prerequisites: CR110A or CR110B, and CR260 or CR250 Length: 1 day (7 hours) Credit: 0.5 Fee: $165-$190 Dates & locations: Page 31 In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframing that leads towards resolution. More than merely changing language, reframing can shift the entire perception of an approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. Length of the course How many credits Course Fee Date and Location Course Description 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 31 APPLYING CONFLICT THEORY: FROM AWARENESS TO ANALYSIS (CR151) THE ART OF REFRAMING (CR366) Prerequisites: CR110A or CR110B, and CR260 or CR250 Length: 1 day (7 hours) Credit: 0.5 Fee: $165 Dates & locations: Page 78 In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframing that leads towards resolution. More than merely changing language, reframing can shift the entire perception of an approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. ASKING BETTER QUESTIONS (CR318) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 1 day (7 hours) Credit: 0.5 Fee: $175 – $190 Dates & locations: Page 78 Basing negotiation or mediation on interests is greatly assisted by the conscious use of questions. This course is practice-oriented, focusing on the issues you raise in class. Questions can be facilitative, directive, accusatory, helpful or condemnatory. They evoke ideas, illuminate culture, encourage images and invite articulation. How do we make the question a tool of art in the hands of a principled asker? How can we use questions to ensure an honest, curious and thorough inquiry? Come prepared to ask and learn. Instructor: Gordon Sloan 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): None Recommended: CR110A or CR110B Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $550 Dates & locations: Page 78 This course is based on the premise that we do what we believe and not what we know. Its emphasis will be on integrating formal theories of conflict with your current personal beliefs about the nature of conflict. You will learn the key concepts and assumptions of each theory presented and will be challenged to examine the assumptions underlying your own personal beliefs. You will learn how to analyze conflict dynamics through the lenses of each theory and will gain an understanding of how theories can be utilized to guide what we do in conflict situations. Instructor: Brian Frank 32 ccr course descriptions ASSERTING YOURSELF IN CONFLICT SITUATIONS (CR105) Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $475 Dates & locations: Page 78 This course addresses assertiveness in a variety of challenging situations and gives you opportunities to practice improving and maintaining an assertive style under pressure. Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situations, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short. “Very useful and real scenario examples to work from. Heartening to know that there is a solution to even the most difficult individual or situation.” Beverley Anderson - Public Health Nurse, Wrinch Memorial Hosital ASSESSMENT: ASSOCIATE CERTIFICATE IN LEADERSHIP AND CONFLICT RESOLUTION (LCRA260) Prerequisite(s): FMGMT100, FMGMT200, CR110A, CR250 Fee: $150 To receive an Associate Certificate in Leadership and Conflict Resolution, participants must successfully complete a written assignment that shows they have integrated the learning from the program. This written assignment will include a project plan as part of a written report about a situation occurring within an organizational or other group setting. The participant will demonstrate their comprehension of conflict resolution and leadership concepts and skills, as well as their potential to apply this material to a real world situation. Note: You will not permitted to register for your assessment unless you are registered for all other courses required to complete the Associate Certificate in Leadership and Conflict Resolution. To enroll contact Sue Crosato at 604.528.5618 or 1.888.799.0801. The Assessment: Associate Certificate in Leadership and Conflict Resolution is a mail in assessment. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 33 ASSESSMENT: ASSOCIATE CERTIFICATE IN WORKPLACE CONFLICT (CR970) Prerequisite(s): CR110B, CR260, CR504, CR128 Fee: $350 To enroll, contact Sue Crosato at 604.528.5618 OR 1.888.799.0801 The assessment component for the Associate Certificate in Workplace Conflict is a mail-in assessment that consists of a recording of a collaborative conflict resolution conversation based upon a real-life workplace situation (can be created during CR260, CR128 or be a specially made recording created by the learner for this assessment) and a structured, reflective essay, designed to self-assess the recording and document the learning and change experienced by the student during the program. ASSESSMENT: FAMILY MEDIATION CERTIFICATE (CR976) Prerequisite(s): Completion of all Family Mediation Certificate required and elective courses Fee: $515 To enroll, contact Sue Crosato at 604.528.5618 OR 1.888.799.0801 The assessment component of the Family Mediation Certificate consists of a written preparation for mediation, a one-hour mediation role-playing exercise, a self-evaluation and an oral examination. The assessment is done by the candidate in their home community and submitted on a mail-in basis or the recording made in FAM111 may be submitted for the Family Mediation Certificate assessment. Note: You will be permitted to register for your assessment only after completing all Family Mediation Certificate required and elective courses. You must be enrolled as a Family Mediation Certificate student. ASSESSMENT: SPECIALIZATION IN MEDIATION/THIRD-PARTY INTERVENTION (CR975) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360, CR400 Fee: $515 – $530 Dates & locations: Page 78 In order to receive your Certificate in Conflict Resolution: Specialization in Mediation/ Third-Party Intervention, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the mediation assessment to be role-played, a one-hour role-playing simulation with the participant acting as the mediator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-playing. You can do your assessment on a mail-in basis or at the JIBC New Westminster or Victoria campuses, and at the University of Calgary. Note: You will be permitted to register for your assessment only after successfully completing Mediation Skills Level II (CR400), and you must be enrolled as a Mediation/Third-Party Intervention Certificate student. You may do your assessment after completing CR360 and CR400 even if you have not finished all of your elective hours. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50 per cent of the regular fee. “As always, the course was loaded with useful information and talented instruction.” Kevin Moye - Centre for Conflict Resolution Graduate 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Note: You will not permitted to register for your assessment unless you are registered for all other courses required to complete the Associate Certificate in Workplace Conflict. To enroll contact Sue Crosato at 604.528.5618 or 1.888.799.0801. The Assessment: Associate Certificate in Workplace Conflict is a mail in assessment. 34 ccr course descriptions ASSESSMENT: SPECIALIZATION IN NEGOTIATION (CR950) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360 Fee: $415 – $430 Dates & locations: Page 79 In order to receive your Certificate in Conflict Resolution: Specialization in Negotiation, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the negotiation assessment to be role-played, a one-hour role-playing simulation with the participant acting as the skilled negotiator and an oral questioning period, during which the participant is asked to identify key concepts of the program as they relate to the role-playing. You can do your assessment on a mail-in basis or in person at the JIBC New Westminster and Victoria campuses, and at the University of Calgary. Note: You will be permitted to register for your assessment only after successfully completing Negotiation Skills Level II (CR360), and you must be enrolled as a Negotiation Certificate student. You may do your assessment after completing CR360 even if you have not finished all of your elective hours. We recommend registering for the assessment one to three months after completing CR360. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/ transfer fee of 50 per cent of the regular fee. BALANCING EMPATHY AND ASSERTION (CR327) Prerequisite(s): CR110A or CR110B Recommended: CR102 and/or CR105 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & locations: Page 79 In this two-day course, you will practice strategies for achieving the mental and emotional clarity necessary to effectively use assertion and empathy. Through facilitated small-group exercises, you will have opportunities to practice finding – and keeping – the elusive balance between empathy and assertion. These are often described as the two foundations of collaborative conflict resolution, and finding the balance between them can be tricky. You will be able to recognize when conflicts are about to occur and skilfully self-manage the interactions away from the conflict or move through it. Instructor: Joan Balmer BUILDING CONSENSUS (CR516) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: Two days (14 hours) Credit: 1.0 Fee: $370 – $395 Dates & Locations: Page 79 This course will help you gain the skills and processes necessary to make effective decisions and negotiate committed agreement in groups. Collaborative approaches are increasingly being used and have tremendous appeal, with benefits that include building more cohesive teams, resolving outstanding differences and increasing commitment to agreements. However, reaching agreement in groups is challenging. This course provides intensive practice in building consensus in groups to support the shift towards participation in solving problems, setting policies, making decisions and planning events. Instructor: Arthur Ridgeway 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 35 BUILDING YOUR COMMUNICATION TOOLBOX (CR102) CHILD SUPPORT GUIDELINES (FAM112)  ONLINE Prerequisite(s): See learning path on page 26 Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $475 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This online course in the Family Mediation Certificate will provide you with the knowledge and ability to assist clients with child support issues resulting from separation and divorce. You will become familiar with the family mediator’s function of helping clients determine the proper amount of child support according to current legislation, with changing child support orders when circumstances change, and with assisting clients when one parent lives outside the jurisdiction of the court. CIVIL PROCEDURE (CR846)  ONLINE Prerequisite(s): CR110A or CR110B, and CR250 Length: 14 hours to be completed over 8 weeks Credit: 1.0 Fee: $350 Dates: Page 80 This course is for those who want to practice mediation in the context of the civil justice system. It is required for mediators who do not have a law degree and want to be considered for the BC Mediator Roster. The course examines the aspects of civil procedure that mediators need to be familiar with: what the litigation track looks like, including the practicalities of time and cost as a typical case proceeds through the system, as well as the role of lawyers in litigation and mediation. You will also learn how court rules use expense to encourage settlement, the difference between the formal legal parties and the real decision-makers in a lawsuit, and the rules of evidence that commonly arise in mediation. Online course methodology includes a series of readings, exercises, assignments and group discussions. Instructor: Terry Harris 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & locations: Page 79 If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended immediately after CR110A or CR110B. In this course, you will focus intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations. Specific skills include non-defensive listening, questioning, reframing and assertive speaking. 36 ccr course descriptions COACHING STRATEGIES: DEVELOPING PEOPLE TO RESOLVE CONFLICT (CR111) Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $550 Dates & locations: Page 80 This course is for anyone who wants to help others resolve conflicts respectfully and effectively. Coaching strategies engage disputants in proactively resolving their own challenges. This course combines coaching with conflict resolution theory and practice, so that you can coach others towards practical, interest-based resolution. Based on a business-coaching model, the methodologies presented are easily transferable to personal coaching and will be of particular interest to leaders, managers and those involved in dispute resolution. Instructor: Linda Dobson-Sayer COMMUNICATING IN CONFLICT FOR HI-TECH INDUSTRIES (CR228)  CONTRACT ONLY Call Kent Highnam for information at 604.528.5615. This course is invaluable for team leaders and members who want to maximize the creative energy of their team processes while managing the professional and personal differences that arise in high-pressure, results-oriented and deadline-driven industries. This fast-paced, dynamic course is structured to recognize these pressures while presenting the crucial elements of self-management, communication and collaboration that are at the heart of an effective work team. CONFLICT ON THE FRONT LINE: LEADERS AS CONFLICT RESOLVERS (CR128) Prerequisite(s): None Recommended: CR110A or CR110B Length: Three days (21 hours) Credit: 1.5 Fee: $525-$650 Dates & locations: Page 80 This course will teach leaders the ‘first-aid’ approach to helping resolve interpersonal conflict between employees and colleagues. In this course, you will be introduced to the concepts of interest-based conflict resolution and the role of neutral third-party interveners. A conflict resolution model will be presented and you will also learn the communications skills to defuse interpersonal conflict and facilitate resolution between employees. A video or DVD will be provided for you to record your role-play on the final day of the course. ”A thoroughly challenging and stretching experience. I will be able to use these skills in everyday life – at home, with my family, at work. Wow! Amazing.” James DeBruyne 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 37 DEALING WITH ANGER (CR200) DEALING WITH DEFENSIVENESS IN CONFLICT (CR319) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $540 Dates & locations: Page 81 This course covers theories from different psychological perspectives on defence mechanisms affecting all people. These theories are then integrated with skills for addressing defensiveness in conflict situations. You will also explore how face saving affects defensive behaviours. Defensiveness is behaviour for protecting oneself from a perceived threat or attack. In negotiations and mediations, it can create major barriers, but when explored, it can open up opportunities for breakthroughs. When people are defending and protecting their self-image (face saving), listening becomes more difficult and positions become entrenched. Left unaddressed, defensiveness can stalemate the discussion. A video or DVD will be provided for you to record your role-play on the final day of the course. Instructor: Donna Soules 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $650 Dates & locations: Page 81 This course builds on the material in Dealing with Interpersonal Conflict (CR110A) and Resolving Conflict in the Workplace (CR110B), and presents theory, skills and approaches for managing one’s own angry feelings and behaviours, and responding to anger in others. Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Emphasis is on self-awareness and skill development through small-group exercises. A video or DVD will be provided for you to record your role-play on the final day of the course. 38 ccr course descriptions DEALING WITH INTERPERSONAL CONFLICT (CR110A) Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $650 Dates & locations: Page 82 This foundation course offers you effective and practical tools in collaborative conflict resolution. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes selfawareness and understanding through structured exercises and simulations. A video or DVD will be provided for you to record your role-play on the final day of the course. This course is equivalent to CR110B. Students must take either CR110A or B as a prerequisite for other required courses in the certificates. “The course presents a skill set that should be taught and retaught to everyone.” Glenn Schentag - Chief Information Officer, General Delivery Data Corp. DEFINING ISSUES AND SETTING THE AGENDA (CR252) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & locations: Page 82 Now expanded to include negotiation as well as mediation, this two-day elective focuses on Stage 2 of the model. Using a variety of video, demonstration and in-the-moment examples, you will learn how to sift through the dynamics, the emotion and the way people express themselves in order to clearly isolate issues that should form the agenda. You will learn how to ask the kinds of questions that clarify themes and issues, how to summarize to provide focus and how to get agreement on the agenda. You will have lots of opportunity to practice. Instructor: Ron Monk DEVELOPING YOUR CULTURAL FLUENCY (CR253)  CONTRACT ONLY Call Kent Highnam for information at 604.528.5615 This workshop explores bias, stereotyping and barriers to effective intercultural communication. You will develop ways to acknowledge and work with cultural diversity to create a climate where people can listen, learn and build understanding. The course introduces a ‘big-picture’ framework for conflict resolution processes that are inclusive, that are based upon certain fundamental core values and that can be applied universally. Much of our interpersonal and workplace conflict has a basis in cultural blindness or misunderstanding. As culture is such a complex and sensitive subject, we often don’t discuss it. Yet culture permeates all that we do. As interveners and conflict managers, we need to ground our processes in the cultural context to make the work meaningful. How can we do so without relying upon shallow generalizations? What assumptions are we making? Instructor: Sally Campbell 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 39 DYNAMICS OF POWER (CR320) EFFECTIVE TEAMWORK: FROM CONFLICT TO COLLABORATION (CR126)  CONTRACT ONLY Call Kent Highnam for information at 604.528.5615 Collaboration within a team requires a vast set of interpersonal communications skills and a high degree of self-awareness to be rewarding, efficient and productive. In this course, you will identify the motivations and personal style that you and other teammates bring to your group work. You will learn to recognize, and how to avoid, the assumptions that group members make about themselves and others as they work together that can often be the source of conflict. You will also explore how to adapt your style and to identify practical steps to ensure that your group work experience achieves its content, process and network-building goals. This workshop focuses on self-awareness and is suitable for either intact workgroups or for members of different workgroups. Instructor: Kent Highnam EFFECTS OF SEPARATION AND DIVORCE ON ADULTS (FAM103)  ONLINE Prerequisite(s): See learning path on page 26 Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $475 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This online course in the Family Mediation Certificate focuses on the effects of separation and divorce on adults. You will learn about the divorce process and the family dynamics of separation and divorce, including the legal, financial, social and psychological effects of family breakdown on family members. Also covered are special issues related to families, such as parental responsibility, gender bias, parental mobility and the impact of new relationships. You will learn constructive intervention programs that will help you guide your clients. This course is a companion to Effects of Separation and Divorce on Children (FAM104). 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B and CR250 or CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525-$540 Dates & locations: Page 82 This course will provide you with an opportunity to examine critical questions regarding your personal relationship with power. What is power? How do we relate to it on a daily basis? How do we use personal power and influence in conflict or negotiation situations? What is the basis of our power as we work to resolve disputes and implement restorative practices, and what are the implications of using that power? Learn how to recognize the power base of others, and the implications that power dynamics have in dispute resolution and restorative practice. Through video simulations, self-reflective exercises and small-group discussions, you will become more comfortable with power dynamics and identify how power can be used positively to enhance the dispute resolution process. A video or DVD will be provided for you to record your role-play on the final day of the course. Instructor: Joan Balmer 40 ccr course descriptions EFFECTS OF SEPARATION AND DIVORCE ON CHILDREN (FAM104)  ONLINE Prerequisite(s): See learning path on page 26 Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $475 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 The purpose of this online course in the Family Mediation Certificate is to examine the research literature on the effects of separation and divorce on children. The course looks at how factors such as parental conflict affect children’s adjustment, and explores appropriate living arrangements and visitation schedules for children. You will be guided through the actions that need to be taken in cases where abuse is present. You will learn how, as counsellors and/or mediators, to work more effectively with parents as they make a parenting plan and meet challenges they may experience with their children. This course is a companion to Effects of Separation and Divorce on Adults (FAM103). ETHICAL DILEMMAS FOR MEDIATORS IN ALBERTA (CR226)  UNIVERSITY OF CALGARY ONLY Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 1 day (7 hours) Credit: 0.5 Fee: $190 Dates & locations: www.jibc.ca/ccrcl This course will help you clarify the application of professional codes of conduct and the real-world application of ethical behaviour in the practice of mediation. In practice, mediators frequently encounter situations that require tough decisions. What should a mediator do when personal or professional values are challenged? Professional codes of conduct that govern the mediator can sometimes conflict. How does a mediator sort through the issues and decide what to do? When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn’t clear? Instructor: Sharon Wilson ETHICAL DILEMMAS FOR MEDIATORS IN BRITISH COLUMBIA (CR326) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 1 day (7 hours) Credit: 0.5 Fee: $175 Dates & locations: Page 82 This course will help you clarify the application of professional codes of conduct and the real-world application of ethical behaviour in the practice of mediation. In practice, mediators frequently encounter situations that require tough decisions. What should a mediator do when personal or professional values are challenged? Professional codes of conduct that govern the mediator can sometimes conflict. How does a mediator sort through the issues and decide what to do? When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn’t clear? Instructor: Lee Turnbull 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 41 FAMILY MEDIATOR CERTIFICATE PREPARATION WORKSHOP (FAM111) FAMILY VIOLENCE: IMPACT ON SEPARATION AND DIVORCE (CORR605)  ONLINE Prerequisite(s): See learning path on page 26 Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $475 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This online course in the Family Mediation Certificate provides a general overview of the topic of relationship violence. It examines the dynamics of relationship abuse, particularly during separation and divorce. You will learn theories of abuse, the impact of abuse on family members, screening protocols, interviewing techniques, court remedies and how to arrange a parenting plan. This is a preparatory course for those seeking a career as a family justice counsellor, and is crucial for those who practice family mediation. GETTING TO THE HEART OF CONFLICT (CR309)  UNIVERSITY OF CALGARY ONLY Prerequisite(s): CR110A or CR110B and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $395 Dates & locations: www.jibc.ca/ccrcl This in-depth course focuses on stage three of the negotiation and mediation models. You will explore your own ‘positionality’ and practice using communication skills to better disclose and elicit interests in order to enhance understanding. You will briefly review positions, issues and interests and focus on questioning for information, probing for deeper interests, disclosing interests, reframing negative interests into positive interests and creating an attitude of positive resolution. You can expect individual and small-group self-reflective exercises, a skill development emphasis and an opportunity to intensively practice stage three of a mediation or negotiation. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisites: None Length: 1 day (7 hours) Credit: 0.5 Fee: $380 Dates & locations: See website www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This course is intended to serve as an information and practice course to prepare candidates who wish to become certified mediators with Family Mediation Canada. Participants will learn how the mediation certification process works, how to prepare for the written exam and how to submit a recording for assessment. There will be ample opportunity for practice with feedback provided by certified experienced family mediators. Participants will be able to take their recording home and may submit it to Family Mediation Canada for assessment and / or use it for their final assessment in the Family Mediation Certificate. 42 ccr course descriptions GIVING & RECEIVING CONSTRUCTIVE FEEDBACK (CR206) FORMERLY: CRITICISM: HOW TO GIVE AND RECEIVE IT Prerequisite(s): CR110A or CR110B Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $450 Dates & locations: Page 82 In this course, you will explore and practice the essential elements of giving and receiving criticism constructively. You will learn how to create opportunities for growth and increased understanding through giving and receiving constructive criticism. Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform as individuals, colleagues, supervisors and managers. We are often called upon to give criticism, which, if done poorly, can damage relationships, limit opportunities and increase stress. Instructor: Deborah White HANDLING CONFLICT ON THE TELEPHONE (CR101)  CONTRACT ONLY Call Kent Highnam for information at 604.528.5615 Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. In this one-day course, you will learn and practice effective paraverbal (tone, pitch and pacing) and verbal skills for defusing anger and resolving conflict, with an emphasis on the use of the voice. The course will help you develop more skills for responding effectively to anger and conflict over the phone, and will be of particular interest to those with little previous training in conflict resolution. The course content and delivery can be customized to fit your organization or community’s needs. IDENTIFYING CONTROL AND ABUSE IN PRE-MEDIATION (CR515) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 1 day (7 hours) Credit: 0.5 Fee: $175 Dates & locations: Page 82 In this one-day course, you will look at patterns of control that lead to abuse, discuss the reality of control in any relationship and what that means to a ‘fair’ negotiated settlement and develop screening tools for a variety of pre-mediation applications. Forms of control that lead to coercion and abuse are sometimes overt, sometimes subtle. Played out in a mediation setting, the mediator can unwittingly assist in the continuance of that abuse. The standards of practice for many professional mediation organizations require screening prior to joint meetings. Instructor: Ron Monk 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 43 INTRODUCTION TO FAMILY JUSTICE SERVICES IN ALBERTA (CORR609)  UNIVERSITY OF CALGARY ONLY INTRODUCTION TO FAMILY JUSTICE SERVICES IN BC (CORR606)  ONLINE Prerequisite(s): See learning path on page 26 Length: 21 hours to be completed over 12 weeks Credit: 1.5 Fee: $450 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This introductory correspondence course in the Family Mediation Certificate is for mediators and those working in the helping professions. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access, guardianship and support (but not property division). The course explains how the family justice system works, and the need to consider issues such as relationship violence. This is a preparatory course for those seeking a career as a family justice counsellor. MANAGING THE CONFLICT WITHIN (CR423) Prerequisite(s): CR110A or CR110B Length: 2 days (14 hours) Credit: 1.0 Fee: $350 Dates & locations: Page 82 This course is designed to increase your levels of self-awareness and self-mastery, and to increase your abilities and skills in managing yourself more effectively both when conflict occurs and during the resolution process. Conflict situations often provoke strong emotions and reactions such as fear, anger, bitterness, powerlessness, despondency, vulnerability, arrogance and so on. This may lead to internal confusion about the conflict itself, resulting in entrenchment of your position, an unsatisfying compromise or a collapse into accommodation. Through exercises and awareness-raising techniques, you will develop the skills of inquiry, emotional awareness, self-observation and assessment, self-management and being in the present. Instructor: Joan Balmer 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): See learning path on page 26 Length: 3 days (21 hours) Credit: 1.5 Fee: $530 Dates & locations: www.jibc.ca/ccrcl This introductory course in the Family Mediation Certificate is for mediators and those working in the helping professions in Alberta. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access and guardianship, how the family justice system works and the need to consider issues such as relationship violence. 44 ccr course descriptions MANAGING THE HOSTILE INDIVIDUAL (CR108) Prerequisite(s): None Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $475 Dates & locations: Page 83 This course provides you with alternatives for managing hostile individuals constructively. Many people find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters requires emotional energy and frequently results in increased stress. During the course, attention is given to risk factors and ensuring personal safety. You will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practice a model for defusing hostility and increase your skills in constructively confronting problem behaviour. Instructor: Mario Govorchin “Amazing! This course made me really reflect on my approach during conflict situations. I feel that I have gained several new tools, which will help me in my daily life.” William R. Shearer - Operations Supervisor, BC Transit MEDIATED AGREEMENTS AND RELATED COURT ORDERS (FAM115)  ONLINE Prerequisite(s): See learning path on page 26 Length: 7 hours to be completed over 2 weeks Credit: 0.5 Fee: $275 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This seven-hour course is for family mediators who are working with separating couples. It will cover the drafting of a Memorandum of Understanding (MOU), including the purpose, structure and contents of an agreement. You will learn how MOUs relate to other existing court documents. In addition, you will discuss the Agreement to Mediate, and how agreements are formalized and changed. This course is an essential component of working as a family mediator in separation and divorce cases, and is designed to meet Family Mediation Canada standards for certification. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 45 MEDIATING CONSCIOUSLY: BEING REAL AND BECOMING AWARE (CR858) MEDIATION SKILLS LEVEL I (CR250) Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $650 Dates & locations: Page 83 This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/ teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. A video or DVD will be provided for you to record your roleplay on the final day of the course. “I should have taken this 10 years ago to help me in my job.” Frank Marino - HR Director, Interior Health Authority MEDIATION SKILLS LEVEL II (CR400) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 5 days (35 hours) Credit: 2.5 Fee: $850 Dates & locations: Page 83 Building on the mediation process and skills learned in Mediation Skills Level I, this course moves to more challenging, complex and emotionally charged situations. Skills, theory and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics and adapting the mediation process to meet the needs of participants. You will discuss the development of a personal mediating style, legal and ethical issues in the mediation field, and caucusing. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches. A video or DVD will be provided for you to record your role-play on the final day of the course. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 83 This course presents you with a process of ongoing inquiry: what we are doing, how we are doing it and who we are becoming. As part of a group of co-learners proceeding on the dynamic and challenging path called mediation, you will expand your use of mediator interventions beyond the level of skill application to a deeper understanding of mediator presence as conscious strategy. You will discuss and ponder the impact of culture, gender and power, the ‘transformative’ practice, the essence of neutrality, what it means to be impartial and objective (versus neutral) and the nature of your own inner wisdom and intuition. Instructor: Michael Fogel 46 ccr course descriptions MEDIATION SKILLS LEVEL III (CR829) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR400 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 84 In this two-day course, you will build on the skills and insights gained in Mediation Skills Level II, other foundational work and real-world application. You will learn how to deal with more difficult mediation situations by applying previously learned as well as new mediation skills and interventions in innovative and strategic ways. You will be encouraged to bring your own way of working with people into the mediation process, increasing your ability to respond genuinely and intuitively. Areas of exploration and practice include balancing content and process, the production and use of a shared base of information, the effect of mediator presence and participation, tracking and shifting focus, listening for and getting to the real interests, building capacity as a means of power balancing, the continuum of facilitative and empathic to directness and assertiveness, mediator participation in problem solving and framing of outcomes. Instructor: Michael Fogel MULTICULTURAL ISSUES IN FAMILY JUSTICE (FAM109)  ONLINE Prerequisite(s): See learning path on page 26 Length: 7 hours to be completed over 2 weeks Credit: 0.5 Fee: $275 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This online course in the Family Mediation Certificate is designed to provide an opportunity to explore the realm of personal and cultural sensitivity and how it applies to the working environment of family justice counsellors/mediators in British Columbia. You will be introduced to factors that you need to consider when addressing issues of race, class and/or gender. Through research, case studies and group discussion, you will learn the basic skills needed to be culturally competent in your work with clients. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 47 NEGOTIATION SKILLS LEVEL I (CR260) NEGOTIATION SKILLS LEVEL II (CR360) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: 5 days (35 hours) Credit: 2.5 Fee: $850 Dates & locations: Page 84 This advanced course builds on Negotiation Skills Level I (CR260) to apply an interestbased approach to more complex negotiations. You will learn about negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dynamics and resolving impasses. As CR360 is the final prerequisite course for Assessment: Negotiation (CR950), coaches’ feedback on your role-playing will be based on the assessment role-playing criteria. For certificate candidates, it is strongly recommended that you take CR360 near the end of your certificate. You must complete CR360 before scheduling your negotiation assessment. A video or DVD will be provided for you to record your role-play on the final day of the course. Recommended reading: Cohen, S. (2002). Negotiating Skills for Managers. New York: McGraw-Hill. Ury, W. (1993). Getting Past No: Negotiating Your Way From Confrontation to Cooperation. New York: Bantam Books. “An excellent course - I will recommend it to others. Useful for business and personal contexts.” Adrian Sheppard - Research Contracts Officer, SFU 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $650 Dates & locations: Page 84 In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches. A video or DVD will be provided for you to record your role-play on the final day of the course. Recommended reading: Fisher, R & Ury, W. (1992). Getting to Yes: Negotiating Agreement Without Giving In (2nd ed.). New York: Penguin Books. 48 ccr course descriptions PREPARING FOR YOUR MEDIATION ASSESSMENT (REALITY CHECK) (CR920) Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, CR360, CR400 Length: 1 day (7 hours) Credit: 0.5 Fee: $350 – $370 Dates & locations: Page 85 As self-reflection and self-evaluation are crucial components of mediation practice, in this one-day course you will have the opportunity to compare your self-evaluation against detailed and concrete feedback from a senior instructor. A small class of four will engage in role-playing and receive feedback based on the criteria for the mediation assessment. CR920 is recommended for assessment preparation. A video or DVD will be provided for you to record your role-play. PREPARING FOR YOUR NEGOTIATION ASSESSMENT (REALITY CHECK) (CR910) Prerequisite(s): CR110A or CR110B, CR200, CR250, CR260, and CR360 Length: 1 day (7 hours) Credit: 0.5 Fee: $300 – $315 Dates & locations: Page 85 This course provides you with an opportunity to interact with an instructor in negotiation role-playing. With a maximum class size of four, you will receive individual and immediate feedback from the instructor. Feedback consists of constructive comments about strengths as well as areas that need additional work, with reference to the criteria for successful assessment completion. CR910 is recommended for assessment preparation. A video or DVD will be provided for you to record your role-play. REFLECTION IN CONFLICT (CR414)  UNIVERSITY OF CALGARY ONLY Prerequisite(s): CR110A or CR110B, CR250 or CR260, CR309 Length: 2 days (14 hours) Credit: 1.0 Fee: $425 Dates & locations: www.jibc.ca/ccrcl This two-day course will help you reflect upon your own and the other party’s interests in interpersonal conflict, negotiation and mediation. You will learn what facilitates or hinders a shift in conflict situations. The course will be highly experiential and reflective. You will work in depth with a difficult, long-standing unresolved conflict in which you are presently involved and will be asked to reflect alone and in writing. Self-disclosure will be encouraged and complete confidentiality will be expected. There will be no course materials provided, as the material to be studied is your own situation. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 49 RESOLVING CONFLICT IN GROUPS LEVEL I: EFFECTIVE TEAM DYNAMICS (CR504) “This was an outstanding learning experience.” Adrian Walker - Regional Manager, General Aviation RESOLVING CONFLICT IN GROUPS LEVEL II: FACILITATING THE COLLABORATIVE PROCESS (CR508) Prerequisite(s): CR110A or CR110B, and CR250 or CR260, CR504 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $395 Dates & locations: Page 86 Learn practical ways of assisting teams to resolve conflicts as either an internal or external facilitator. Assess your facilitation strengths and practice leading a collaborative process, managing group dynamics, dealing with challenging behaviours, handling power struggles, identifying hidden agendas and assisting the group to come to agreement. This course uses discussion, role-play and case studies and is intended for those who are already comfortable and confident in using basic facilitation skills. “This was a superb course – I have come to expect high-quality courses from JIBC, but this surpassed my expectations. Excellent instruction and coaching.” Ian Hamilton - Centre for Conflict Resolution Graduate 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $350 – $550 Dates & locations: Page 85 Conflict in a team situation is challenging and team members need strategies for positive resolutions. As an effective team member, you need to identify the dynamics at play in the team and learn and practice strategies for intervening to move the group towards resolution. Through role-play, case analysis and discussion, you will build your understanding of group role functions and problematic behaviours that interfere with the function of the team. You will practice a collaborative conflict resolution process. 50 ccr course descriptions RESOLVING CONFLICT IN THE WORKPLACE (CR110B) Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $525 – $650 Dates & locations: Page 86 Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations. A video or DVD will be provided for you to record your role-play on the final day of the course. This course is equivalent to CR110A. Students must take either CR110A or B as a prerequisite for other required courses in the certificates. “Excellent course. It was very useful to be able to put in practice the tools we were learning. We were able to come back to the office with some 'meat and potatoes'.” Marie Zubryckyj - Regional Manager, Transport Canada Aviation RESPECTFUL COMMUNICATION IN A CHANGING WORKPLACE (CR227)  CONTRACT ONLY Call Kent Highnam for information at 604.528.5615 This course presents an overview of effective communication in the face of change and increasing diversity in the workplace. You will explore the dynamics of conflict that infuse today’s diverse workplace and the barriers to communication that these can cause in yourself and others. You will learn ways to acknowledge differences and gain concrete skills to communicate effectively in this setting to help create a climate of respect and understanding. This course is designed to further efforts that aim to reduce tension in working relationships, increase respect between ethnic and gender groups, decrease incidents of harassment and increase resolution of conflict. ROLE-PLAY PRACTICE CLINIC (CR930) (Formerly: Use it or Lose it Clinic) Prerequisite(s): CR110A or CR110B Length: 1 day (7 hours) Credit: 0.5 Fee: $165 Dates & Locations: Page 88 Practice is a critical factor in gaining competence and confidence in collaborative conflict resolution, and this course provides you with plenty of practice in a full day of role-playing. You choose what you want to work on: interpersonal conflict resolution, dealing with anger, mediation or negotiation. You can use this course to complete your assessment recording for the Associate Certificate in Workplace Conflict, or to brush up on your skills after an absence from your conflict resolution program. This course can also be used to make up for time missed in any three or five-day course, or to obtain partial credit as a result of a prior learning assessment application. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 51 SEPARATE MEETINGS: PRE-MEDIATION AND CAUCUSING (CR415) SHARPENING YOUR EDGE IN NEGOTIATION (CR127)  contract only Call Kent Highnam for information at 604.528.5615 Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $530 This course will enrich and develop negotiation skills for all people who negotiate as either an implicit or explicit part of their job, whether or not they have had formal training to do so. It will provide you with the skills and confidence to plan and implement more effective negotiation strategies and reach more satisfactory outcomes in negotiation situations where there are complex issues, where the other negotiator might be defensive and/or positional and where there may be a high level of stress due to considerable financial or other implications of the outcome. The course content and delivery can be customized to fit your organization or community’s needs. SHIFTING FROM POSITIONS TO INTERESTS (CR303) Prerequisite(s): CR110A or CR110B, and CR250 or CR260 Length: 3 days (21 hours) Credit: 1.5 Fee: $550 Dates & locations: Page 88 This course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. Instructor: Arthur Ridgeway 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B, and CR250 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 Dates & locations: Page 88 In this course, you will learn to recognize when, how and under what circumstances it is appropriate to meet separately with the parties. Mediators may meet separately with the parties in a pre-mediation format or caucus with them during the joint session or between joint sessions. These meetings and related conversations are key components of the mediation process, and they present their own set of challenges and strategies. The mediator should conduct these meetings efficiently and productively while ensuring balance, trust and impartiality. You will practice pre-mediation and joint session caucusing in role-play simulations with the support and assistance of skill coaches. Instructor: Michael Fogel 52 ccr course descriptions SUBSTANCE ABUSE ISSUES IN FAMILY JUSTICE (FAM108)  ONLINE Prerequisite(s): None Length: 7 hours to be completed over 2 weeks Credit: 0.5 Fee: $275 Dates: See website at www.jibc.ca/ccjd or call Margot D’Souza at 604.528.5546 This online course in the Family Mediation Certificate is for family mediators and counsellors who work with families. It explores the nature of substance use in our society and looks at the complexities of substance use as it affects families. The course is designed to provoke your thinking about the central themes regarding treatment, such as harm reduction, to provide resources for clients and to give you a greater understanding of the symptoms and effects of substances and alcohol and the link between substance abuse and alcohol. THEORETICAL FOUNDATIONS OF DISPUTE RESOLUTION (CR125)  ONLINE Prerequisite(s): None Recommended: CR110A or CR110B Length: 21 hours to be completed over 6 weeks Credit: 1.5 Fee: $525 Dates: Page 88 This course provides an opportunity for creative and critical examination of your dispute resolution beliefs, skills and practices, and further refinement of those skills. Mastering dispute resolution skills requires the ability to use skills and processes contextually - to adapt them as needed to different circumstances. Underlying any process of dispute resolution are assumptions about how human beings understand conflict, why they get involved in disputes, the types of behaviours and communication styles humans engage in and the meanings of resolution. Understanding these assumptions enables learners to assess when adaptations may be needed to meet particular circumstances, and what the disparate effects of particular processes might be on particular disputants. Course topics include: what is theory; theories of conflict; culture and conflict; worldview and dispute resolution; and meanings of resolution. Online course methodology includes a series of readings, exercises and group discussions (there are no mandatory synchronous components). The course is highly participatory and you will be expected to engage fully in exercises, consultations and assignments. Instructor: Roshan Danesh 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course descriptions 53 UNFINISHED BUSINESS (CR316) 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course descriptions Prerequisite(s): CR110A or CR110B, and one of CR200, CR250 or CR260 Length: 2 days (14 hours) Credit: 1.0 Fee: $370 - $395 Dates & Locations: Page 88 People who are in conflict frequently come face to face with ‘unfinished business’ that has prevailed throughout their personal and professional relationships. Unfinished business surfaces as mistrust, hurt, fear and resentment and impedes our abilities to resolve our differences with others. We protect ourselves by judging and blaming others and create barriers that can interfere with moving forward. In this course you will learn how to shift from blame and judgment to responsibility and understanding. You will also learn how to identify personal truths and to facilitate the clearing of unfinished business for yourself and others in order to responsibly co-create resolution. Instructor: Arthur Ridgeway 54 course ccr course listings listings by date Course Descriptions (page 54) Course Listings by Locations (page 64) Course Listings by Course Name (page 78) Course Listings by Course Number (page 89) date course location fee 2007 Sep 12-14 Resolving Conflict in the Workplace CR110B New Westminster $525 Sep 17-18 Building Your Communication Toolbox CR102 New Westminster $350 Sep 19-21 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Sep 19-21 Negotiation Skills Level I CR260 New Westminster $525 Sep 24-30 Resolving Conflict in the Workplace CR110B Langara Vancouver (Eves/Sat) $525 Sep 24-26 Dealing with Interpersonal Conflict CR110A New Westminster $525 Sep 24-26 Shifting from Positions to Interests CR303 New Westminster $550 Sep 25-27 Negotiation Skills Level I CR260 Victoria JIBC $540 Sep 26-28 Resolving Conflict in the Workplace CR110B NLC Dawson Creek $650 Sep 26-28 Mediation Skills Level I CR250 New Westminster $525 Sep 27-29 Resolving Conflict in the Workplace CR110B OC Kelowna $550 Sep 27-28 Unfinished Business CR316 New Westminster $370 Oct 1-3 Mediation Skills Level I CR250 Victoria JIBC $540 Oct 1-Nov 25 Civil Procedure CR846 Online $350 Oct 1 The Art of Reframing CR366 New Westminster $165 Oct 2-4 Dealing with Interpersonal Conflict CR110A NLC Ft St John $650 Oct 2-3 Separate Meetings: Pre-Mediation & Caucusing CR415 New Westminster $370 Oct 9-10 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 New Westminster $350 Oct 10-12 Resolving Conflict in the Workplace CR110B New Westminster $525 Oct 11-12 Building Your Communication Toolbox CR102 Victoria JIBC $395 Oct 15-17 Resolving Conflict in the Workplace CR110B CNC Prince George $550 Oct 15-17 Dealing with Defensiveness in Conflict CR319 Victoria JIBC $540 Oct 15-Nov 25 Theoretical Foundations of Dispute Resolution CR125 Online $525 Oct 15 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Oct 15-16 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Oct 16-18 Dynamics of Power CR320 New Westminster $525 Oct 17-19 Mediation Skills Level I CR250 NLC Ft St John $650 Oct 17-19 Dealing With Anger CR200 New Westminster $525 Oct 19 Role-play Practice Clinic CR930 Victoria JIBC $180 Oct 22-24 Resolving Conflict in the Workplace CR110B Chilliwack JIBC $525 Oct 22-27 Negotiation Skills Level I CR260 Langara Vancouver (Eves/Sat) $525 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by date 55 date course location fee Oct 22 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Oct 22-24 Oct 24-26 Dealing with Interpersonal Conflict CR110A YWCA-Vancouver $525 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Oct 24-26 Resolving Conflict in the Workplace CR110B NWCC Smithers $575 Oct 24-26 Negotiation Skills Level I CR260 NLC Dawson Creek $650 Oct 24-26 Negotiation Skills Level I CR260 New Westminster $525 Oct 29-Nov 2 Mediation Skills Level II CR400 Victoria JIBC $850 Oct 29-30 Building Your Communication Toolbox CR102 New Westminster $350 Oct 31-Nov 2 Resolving Conflict in the Workplace CR110B Maple Ridge JIBC $525 Oct 31-Nov 2 Mediation Skills Level I CR250 New Westminster $525 Nov 2 Role-play Practice Clinic CR930 New Westminster $165 Nov 5 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Nov 5-7 Resolving Conflict in the Workplace CR110B NWCC Terrace $575 Nov 5-7 Dealing With Anger CR200 Victoria JIBC $540 Nov 5-7 Resolving Conflict in the Workplace CR110B New Westminster $525 Nov 5-9 Mediation Skills Level II CR400 New Westminster $850 Nov 6-8 Resolving Conflict in the Workplace CR110B CNC Quesnel $550 Nov 7-9 Applying Conflict Theory: From Awareness to Analysis CR151 New Westminster $525 Nov 8-9 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Malaspina Nanaimo $395 Nov 13-15 Dealing With Anger CR200 New Westminster $525 Nov 14-16 Applying Conflict Theory: From Awareness to Analysis CR151 Victoria JIBC $540 Nov 14-16 Dealing With Anger CR200 NLC Ft St John $650 Nov 15-16 Asserting Yourself in Conflict Situations CR105 OC Salmon Arm $450 Nov 15-16 Defining Issues and Setting the Agenda CR252 New Westminster $350 Nov 16 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Nov 17-20 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Langara Vancouver (Eves) $350 Nov 19-20 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 NLC Dawson Creek $550 Nov 19-21 Dealing with Interpersonal Conflict CR110A Victoria JIBC $540 Nov 19 Assessment: Negotiation CR950 New Westminster $415 Nov 19-20 Managing the Hostile Individual CR108 New Westminster $350 Nov 21-23 Mediation Skills Level I CR250 NWCC Pr Rupert $575 2007 CONTINUED 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by date 604.528.5608 56 ccr course listings by date date course location fee Nov 21-23 Dealing with Interpersonal Conflict CR110A New Westminster $525 Nov 22-23 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Victoria JIBC $395 Nov 22-24 Resolving Conflict in the Workplace CR110B OC Penticton $550 Nov 23 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Nov 26 Preparing for your Negotiation Assessment (Reality Check) CR910 Victoria JIBC $315 Nov 26 Assessment: Negotiation CR950 New Westminster $415 Nov 26-28 Negotiation Skills Level I CR260 YWCA-Vancouver $525 Nov 26-30 Negotiation Skills Level II CR360 New Westminster $850 Nov 27 Preparing for your Mediation Assessment (Reality Check) CR920 Victoria JIBC $370 Nov 28-29 Coaching Strategies: Developing People to Resolve Conflict CR111 Victoria JIBC $395 Nov 28-30 Resolving Conflict in the Workplace CR110B UCFV Abbotsford $525 Nov 28-30 Resolving Conflict in the Workplace CR110B CNC Mackenzie $550 Nov 29-30 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Dec 3-4 Asserting Yourself in Conflict Situations CR105 Victoria JIBC $395 Dec 3-5 Resolving Conflict in the Workplace CR110B NWCC Kitimat $575 Dec 3-5 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 New Westminster $525 Dec 3-8 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Langara Vancouver (Eves/Sat) $525 Dec 4-6 Resolving Conflict in the Workplace CR110B New Westminster $525 Dec 5-7 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Dec 5-7 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 NLC Dawson Creek $650 Dec 5-7 Negotiation Skills Level I CR260 CNC Prince George $550 Dec 6-7 Coaching Strategies: Developing People to Resolve Conflict CR111 New Westminster $350 Dec 6-8 Negotiation Skills Level I CR260 OC Kelowna $550 Dec 7 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Dec 10-12 Mediation Skills Level I CR250 YWCA-Vancouver $525 Dec 10-12 Shifting from Positions to Interests CR303 New Westminster $550 Dec 11-13 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Victoria JIBC $540 Dec 12-14 Dealing With Anger CR200 New Westminster $525 2007 CONTINUED 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by date 57 date course location fee 2007 CONTINUED Building Consensus CR516 New Westminster $370 Dec 14 Assessment: Negotiation CR950 New Westminster $415 Dec 17 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Dec 17-18 Giving & Receiving Constructive Feedback CR206 New Westminster $350 Dec 17-19 Dealing with Interpersonal Conflict CR110A New Westminster $525 Dec 20-21 Building Your Communication Toolbox CR102 New Westminster $350 2008 Jan 8-10 Resolving Conflict in the Workplace CR110B New Westminster $525 Jan 14-15 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Jan 16-18 Negotiation Skills Level I CR260 New Westminster $525 Jan 18 Assessment: Negotiation CR950 New Westminster $415 Jan 21-23 Mediation Skills Level I CR250 New Westminster $525 Jan 23-25 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Jan 23-25 Dealing with Interpersonal Conflict CR110A New Westminster $525 Jan 25 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Jan 28-Feb 1 Mediation Skills Level II CR400 New Westminster $850 Jan 29-30 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 OC Kelowna $450 Jan 30-Feb 1 Resolving Conflict in the Workplace CR110B NLC Ft St John $650 Jan 30-Feb 1 Negotiation Skills Level I CR260 Victoria JIBC $540 Feb 4 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Feb 4-6 Resolving Conflict in the Workplace CR110B New Westminster $525 Feb 6 Assessment: Negotiation CR950 Victoria JIBC $430 Feb 6-8 Dealing With Anger CR200 New Westminster $525 Feb 7 Assessment: Mediation/Third-party Intervention CR975 Victoria JIBC $530 Feb 7-8 Building Your Communication Toolbox CR102 New Westminster $350 Feb 11-13 Dealing with Defensiveness in Conflict CR319 New Westminster $525 Feb 12 Asking Better Questions CR318 Victoria JIBC $190 Feb 12-14 Negotiation Skills Level I CR260 New Westminster $525 Feb 13-14 Defining Issues and Setting the Agenda CR252 Victoria JIBC $395 Feb 13-15 Dealing with Interpersonal Conflict CR110A New Westminster $525 Feb 15 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Feb 18-19 Building Your Communication Toolbox CR102 CNC Prince George $450 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by date Dec 13-14 58 ccr course listings by date date course location fee Feb 18-23 Resolving Conflict in the Workplace CR110B Langara Vancouver (Eves/Sat) $525 Feb 18-Mar 30 Theoretical Foundations of Dispute Resolution CR125 Online $525 Feb 18-19 Asserting Yourself in Conflict Situations CR105 YWCA-Vancouver $350 Feb 18-20 Shifting from Positions to Interests CR303 New Westminster $550 Feb 18-22 Negotiation Skills Level II CR360 New Westminster $850 Feb 19-20 Managing the Hostile Individual CR108 Victoria JIBC $395 Feb 20-22 Mediation Skills Level I CR250 New Westminster $525 Feb 21-22 Unfinished Business CR316 New Westminster $370 Feb 25-27 Dealing With Anger CR200 Malaspina Nanaimo $540 Feb 25 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Feb 25-26 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 New Westminster $350 Feb 26-28 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Feb 27-29 Resolving Conflict in the Workplace CR110B NWCC Smithers $575 Feb 27-28 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR508 New Westminster $350 Feb 27-29 Resolving Conflict in the Workplace CR110B New Westminster $525 Feb 28 Assessment: Negotiation CR950 New Westminster $415 Feb 29 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Mar 3-5 Mediation Skills Level I CR250 Victoria JIBC $540 Mar 3-Apr 27 Civil Procedure CR846 Online $350 Mar 3-4 Managing the Hostile Individual CR108 New Westminster $350 Mar 4-6 Dealing with Interpersonal Conflict CR110A New Westminster $525 Mar 5-6 Separate Meetings: Pre-Mediation & Caucusing CR415 New Westminster $370 Mar 5-7 Negotiation Skills Level I CR260 New Westminster $525 Mar 6-7 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Victoria JIBC $395 Mar 7 Assessment: Negotiation CR950 New Westminster $415 Mar 10-12 Resolving Conflict in the Workplace CR110B CNC Nechako $550 Mar 10-12 Negotiation Skills Level I CR260 NWCC Smithers $575 Mar 10-15 Negotiation Skills Level I CR260 Langara Vancouver (Eves/Sat) $525 2008 CONTINUED 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by date 59 date course location fee Mar 10 Preparing for your Negotiation Assessment (Reality Check) CR910 Victoria JIBC $315 Mar 10-12 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 New Westminster $525 Mar 11 Preparing for your Mediation Assessment (Reality Check) CR920 Victoria JIBC $370 Mar 11-13 Mediation Skills Level I CR250 New Westminster $525 Mar 12-14 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Victoria JIBC $540 Mar 12-14 Negotiation Skills Level I CR260 NLC Ft St John $650 Mar 12-14 Resolving Conflict in the Workplace CR110B New Westminster $525 Mar 13-14 Asserting Yourself in Conflict Situations CR105 Chilliwack JIBC $350 Mar 13-14 Coaching Strategies: Developing People to Resolve Conflict CR111 New Westminster $350 Mar 14 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Mar 17-18 Asserting Yourself in Conflict Situations CR105 Victoria JIBC $395 Mar 17-18 Building Your Communication Toolbox CR102 New Westminster $350 Mar 17-19 Applying Conflict Theory: From Awareness to Analysis CR151 New Westminster $525 Mar 18-20 Dealing with Interpersonal Conflict CR110A New Westminster $525 Mar 19-20 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Mar 25 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Mar 25-26 Defining Issues and Setting the Agenda CR252 New Westminster $350 Mar 26-28 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Mar 26-28 Resolving Conflict in the Workplace CR110B CNC Burns Lake $550 Mar 26-28 Resolving Conflict in the Workplace CR110B YWCA-Vancouver $525 Mar 26-28 Dealing With Anger CR200 New Westminster $525 Mar 27-28 Building Your Communication Toolbox CR102 Maple Ridge JIBC $350 Mar 27 Identifying Control and Abuse in PreMediation CR515 New Westminster $175 Mar 28 Assessment: Negotiation CR950 New Westminster $415 Mar 28 Asking Better Questions CR318 New Westminster $175 Mar 31 Ethical Dilemmas for Mediators in BC CR326 New Westminster $175 Mar 31 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Mar 31-Apr 4 Mediation Skills Level II CR400 New Westminster $850 Apr 2-4 Dealing With Anger CR200 CNC Prince George $550 2008 CONTINUED 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by date 604.528.5608 60 ccr course listings by date date course location fee Apr 2-4 Negotiation Skills Level I CR260 NWCC Terrace $575 Apr 3-4 Apr 7-8 Building Your Communication Toolbox CR102 Victoria JIBC $395 Building Your Communication Toolbox CR102 OC Salmon Arm $450 Apr 8-9 Balancing Empathy and Assertion CR327 Victoria JIBC $395 Apr 14-15 Coaching Strategies: Developing People to Resolve Conflict CR111 NLC Ft St John $550 Apr 14-16 Resolving Conflict in the Workplace CR110B New Westminster $525 Apr 14-17 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Langara Vancouver (Eves) $350 Apr 14-18 Negotiation Skills Level II CR360 Victoria JIBC $850 Apr 15-17 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 OC Kelowna $550 Apr 15-17 Negotiation Skills Level I CR260 CNC Quesnel $550 Apr 15-16 Mediation Skills Level III CR829 New Westminster $370 Apr 16-18 Negotiation Skills Level I CR260 New Westminster $525 Apr 17-18 Coaching Strategies: Developing People to Resolve Conflict CR111 Victoria JIBC $395 Apr 21-23 Mediation Skills Level I CR250 New Westminster $525 Apr 22-23 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 NWCC Smithers $475 Apr 23-25 Dealing with Interpersonal Conflict CR110A Victoria JIBC $540 Apr 23-25 Resolving Conflict in the Workplace CR110B UCFV Abbotsford $525 Apr 24 Role-play Practice Clinic CR930 New Westminster $165 Apr 25 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Apr 28 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Apr 28-May 2 Negotiation Skills Level II CR360 New Westminster $850 Apr 29-May 1 Negotiation Skills Level I CR260 Victoria JIBC $540 Apr 30 Assessment: Negotiation CR950 New Westminster $415 Apr 30-May 2 Dealing with Interpersonal Conflict CR110A New Westminster $525 May 5 Preparing for your Negotiation Assessment (Reality Check) CR910 Victoria JIBC $315 May 5 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 May 5-6 Balancing Empathy and Assertion CR327 New Westminster $350 May 5-10 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Langara Vancouver (Eves/Sat) $525 May 5-Jun 15 Theoretical Foundations of Dispute Resolution CR125 Online $525 2008 CONTINUED 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by date 61 date course location fee May 6 Preparing for your Mediation Assessment (Reality Check) CR920 Victoria JIBC $370 May 7-8 Coaching Strategies: Developing People to Resolve Conflict CR111 OC Penticton $450 May 7-8 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Malaspina Nanaimo $395 May 7-9 Dealing With Anger CR200 Victoria JIBC $540 May 7-9 Resolving Conflict in the Workplace CR110B New Westminster $525 May 7-9 Negotiation Skills Level I CR260 New Westminster $525 May 8-9 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 CNC Prince George $450 May 12 Role-play Practice Clinic CR930 OC Kelowna $225 May 12-14 Applying Conflict Theory: From Awareness to Analysis CR151 Victoria JIBC $540 May 12-13 Building Your Communication Toolbox CR102 YWCA-Vancouver $350 May 12-14 Mediation Skills Level I CR250 New Westminster $525 May 13-15 Resolving Conflict in the Workplace CR110B NWCC Pr Rupert $575 May 13-14 Mediating Consciously: Being Real and Becoming Aware CR858 New Westminster $370 May 14-15 Asserting Yourself in Conflict Situations CR105 New Westminster $350 May 20-22 Dealing With Anger CR200 New Westminster $525 May 21-23 Dealing with Interpersonal Conflict CR110A New Westminster $525 May 23 Assessment: Negotiation CR950 New Westminster $415 May 24-25 Coaching Strategies: Developing People to Resolve Conflict CR111 UCFV Abbotsford $350 May 26-28 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 May 26 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 May 27-28 Managing the Conflict Within CR423 New Westminster $350 May 28-30 Resolving Conflict in the Workplace CR110B Chilliwack JIBC $525 May 30 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Jun 2-4 Resolving Conflict in the Workplace CR110B Maple Ridge JIBC $525 Jun 4 Role-play Practice Clinic CR930 Victoria JIBC $180 Jun 4-6 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 CNC Prince George $550 Jun 4-6 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 NWCC Smithers $575 Jun 4-6 Resolving Conflict in the Workplace CR110B New Westminster $525 Jun 6 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 2008 CONTINUED 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by date 604.528.5608 62 ccr course listings by date date course location fee Jun 9-10 Building Your Communication Toolbox CR102 New Westminster $350 Jun 9-11 Jun 11 Dynamics of Power CR320 New Westminster $525 Assessment: Negotiation CR950 Victoria JIBC $430 Jun 11-13 Negotiation Skills Level I CR260 New Westminster $525 Jun 12 Assessment: Mediation/Third-party Intervention CR975 Victoria JIBC $530 Jun 12 The Art of Reframing CR366 New Westminster $165 Jun 13 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Jun 16-18 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 UCFV Abbotsford $525 Jun 16-18 Shifting from Positions to Interests CR303 Victoria JIBC $550 Jun 16-17 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 New Westminster $350 Jun 16-18 Resolving Conflict in the Workplace CR110B New Westminster $525 Jun 16-20 Mediation Skills Level II CR400 New Westminster $850 Jun 18-19 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR508 New Westminster $350 Jun 19-20 Building Consensus CR516 Victoria JIBC $395 Jun 20 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Jun 23-25 Mediation Skills Level I CR250 New Westminster $525 Jun 23-25 Shifting from Positions to Interests CR303 New Westminster $550 Jun 24-25 Building Your Communication Toolbox CR102 NWCC Kitimat $475 Jun 24-26 Dealing with Interpersonal Conflict CR110A New Westminster $525 Jun 25-27 Resolving Conflict in the Workplace CR110B Victoria JIBC $540 Jun 25-27 Dealing With Anger CR200 YWCA-Vancouver $525 Jun 26-27 Building Consensus CR516 New Westminster $370 Jun 27 Assessment: Negotiation CR950 New Westminster $415 Jul 3-4 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Jul 7-11 Negotiation Skills Level II CR360 New Westminster $850 Jul 9-10 Asserting Yourself in Conflict Situations CR105 Victoria JIBC $395 Jul 9 Role-play Practice Clinic CR930 New Westminster $165 Jul 10-11 Giving & Receiving Constructive Feedback CR206 New Westminster $350 Jul 14-16 Resolving Conflict in the Workplace CR110B Langara Vancouver (Eves/Sat) $525 Jul 14 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Jul 14-16 Resolving Conflict in the Workplace CR110B YWCA-Vancouver $525 Jul 15-17 Negotiation Skills Level I CR260 New Westminster $525 Jul 16-18 Applying Conflict Theory: From Awareness to Analysis CR151 New Westminster $525 2008 CONTINUED 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by date 63 date course location fee 2008 CONTINUED Asserting Yourself in Conflict Situations CR105 CNC Prince George $450 Jul 18 Preparing for your Mediation Assessment (Reality Check) CR920 New Westminster $350 Jul 21-23 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Victoria JIBC $540 Jul 21 Assessment: Negotiation CR950 New Westminster $415 Jul 21-22 Building Your Communication Toolbox CR102 New Westminster $350 Jul 22-24 Dealing with Interpersonal Conflict CR110A New Westminster $525 Jul 23-25 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 New Westminster $525 Jul 25 Preparing for your Negotiation Assessment (Reality Check) CR910 New Westminster $300 Jul 28-30 Negotiation Skills Level I CR260 Langara Vancouver $525 (Eves/Sat) Jul 28-30 Dealing with Anger CR200 New Westminster $525 Jul 29-31 Mediation Skills Level I CR250 New Westminster $525 Aug 5-7 Resolving Conflict in the Workplace CR110B New Westminster $525 Aug 6-8 Negotiation Skills Level I CR260 New Westminster $525 Aug 11-13 Dealing with Interpersonal Conflict CR110A New Westminster $525 Aug 11-15 Mediation Skills Level II CR400 New Westminster $850 Aug 12-13 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Langara Vancouver $350 Aug 12-14 Resolving Conflict in the Workplace CR110B Aug 14-15 Managing the Hostile Individual Aug 18-20 Resolving Conflict in the Workplace Aug 18-20 Aug 18-20 (Eves) Victoria JIBC $540 CR108 YWCA-Vancouver $350 CR110B CNC Prince George $550 Dealing with Anger CR200 New Westminster $525 Dealing with Defensiveness in Conflict CR319 New Westminster $525 Aug 20-22 Mediation Skills Level I CR250 New Westminster $525 Aug 21 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Aug 21-22 Asserting Yourself in Conflict Situations CR105 New Westminster $350 Aug 22 Assessment: Negotiation CR950 New Westminster $415 Aug 25-27 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Langara Vancouver (Eves/Sat) $525 Aug 25-27 Negotiation Skills Level I CR260 Victoria JIBC $540 Aug 25 Assessment: Negotiation CR950 New Westminster $415 Aug 25-27 Resolving Conflict in the Workplace CR110B New Westminster $525 Aug 25-29 Negotiation Skills Level II CR360 New Westminster $850 Aug 28 Assessment: Mediation/Third-party Intervention CR975 New Westminster $515 Aug 28-29 Building Your Communication Toolbox CR102 New Westminster $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by date Jul 17-18 64 ccr course listings by location date course instructor fee College of New Caledonia - Burns Lake Mar 26-28 Resolving Conflict in the Workplace CR110B Jim Toogood $550 College of New Caledonia - Mackenzie Nov 28-30 Resolving Conflict in the Workplace CR110B Sandra Rossi $550 College of New Caledonia - Nechako Mar 10-12 Resolving Conflict in the Workplace CR110B Sandra Rossi $550 College of New Caledonia - Prince George Oct 15-17 Resolving Conflict in the Workplace CR110B TBA $550 Dec 5-7 Negotiation Skills Level I CR260 Kelly Henderson $550 Feb 18-19 Building Your Communication Toolbox CR102 Josie Stiles $450 Apr 2-4 Dealing With Anger CR200 Gordon White $550 May 8-9 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Ron Monk $450 Jun 4-6 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Linda DobsonSayer $550 Jul 17-18 Asserting Yourself in Conflict Situations CR105 Janice Bateman $450 Aug 18-20 Resolving Conflict in the Workplace CR110B Dale Zaiser $550 Nov 6-8 Resolving Conflict in the Workplace CR110B Jim Toogood $550 Apr 15-17 Negotiation Skills Level I CR260 Gordon White $550 Oct 22-24 Resolving Conflict in the Workplace CR110B Jim Toogood $525 Mar 13-14 Asserting Yourself in Conflict Situations CR105 Jim Toogood $350 May 28-30 Resolving Conflict in the Workplace CR110B Derm McNulty $525 Oct 31-Nov 2 Resolving Conflict in the Workplace CR110B Kelly Henderson $525 Mar 27-28 Building Your Communication Toolbox CR102 TBA $350 Jun 2-4 Resolving Conflict in the Workplace CR110B Jim Toogood $525 College of New Caledonia - Quesnel Justice Institute of BC - Chilliwack Justice Institute of BC - Maple Ridge 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 65 date course instructor fee Justice Institute of BC - New Westminster Resolving Conflict in the Workplace CR110B Derm McNulty $525 Sep 17-18 Building Your Communication Toolbox CR102 Sue Wazny $350 Sep 19-21 Negotiation Skills Level I CR260 Jim Toogood $525 Sep 24-26 Dealing with Interpersonal Conflict CR110A Gary Harper $525 Sep 24-26 Shifting from Positions to Interests CR303 Arthur Ridgeway $550 Sep 26-28 Mediation Skills Level I CR250 Ron Monk $525 Sep 27-28 Unfinished Business CR316 Arthur Ridgeway $370 Oct 1 The Art of Reframing CR366 Deborah White $165 Oct 2-3 Separate Meetings: PreMediation & Caucusing CR415 Michael Fogel $370 Oct 9-10 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Ron Monk $350 Oct 10-12 Resolving Conflict in the Workplace CR110B Joan Balmer $525 Oct 15 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Oct 15-16 Asserting Yourself in Conflict Situations CR105 Nancy McPhee $350 Oct 16-18 Dynamics of Power CR320 Joan Balmer $525 Oct 17-19 Dealing With Anger CR200 Janice Bateman $525 Oct 22 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Oct 24-26 Negotiation Skills Level I CR260 Linda DobsonSayer $525 Oct 29-30 Building Your Communication Toolbox CR102 Jim Toogood $350 Oct 31-Nov 2 Mediation Skills Level I CR250 Sue Wazny $525 Nov 2 Role-play Practice Clinic CR930 tba $165 Nov 5 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Nov 5-7 Resolving Conflict in the Workplace CR110B Nancy McPhee $525 Nov 5-9 Mediation Skills Level II CR400 Donna Soules $850 Nov 7-9 Applying Conflict Theory: From Awareness to Analysis CR151 Brian Frank $525 Nov 13-15 Dealing With Anger CR200 Sue Wazny $525 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Sep 12-14 66 ccr course listings by location date course instructor fee Justice Institute of BC - New Westminster continued Nov 15-16 Defining Issues and Setting the Agenda CR252 Ron Monk $350 Nov 16 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Nov 19 Assessment: Negotiation CR950 tba $415 Nov 19-20 Managing the Hostile Individual CR108 Mario Govorchin $350 Nov 21-23 Dealing with Interpersonal Conflict CR110A Nancy McPhee $525 Nov 23 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Nov 26 Assessment: Negotiation CR950 tba $415 Nov 26-30 Negotiation Skills Level II CR360 Deborah White $850 Nov 29-30 Asserting Yourself in Conflict Situations CR105 Gordon White $350 Dec 3-5 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Linda DobsonSayer $525 Dec 4-6 Resolving Conflict in the Workplace CR110B Derm McNulty $525 Dec 6-7 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $350 Dec 7 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Dec 10-12 Shifting from Positions to Interests CR303 Arthur Ridgeway $550 Dec 12-14 Dealing With Anger CR200 Stacey Holloway $525 Dec 13-14 Building Consensus CR516 Arthur Ridgeway $370 Dec 14 Assessment: Negotiation CR950 tba $415 Dec 17 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Dec 17-18 Giving & Receiving Constructive Feedback CR206 Deborah White $350 Dec 17-19 Dealing with Interpersonal Conflict CR110A Joan Balmer $525 Dec 20-21 Building Your Communication Toolbox CR102 Derm McNulty $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 67 date course instructor fee Justice Institute of BC - New Westminster continued 2008 Resolving Conflict in the Workplace CR110B Mario Govorchin $525 Jan 14-15 Asserting Yourself in Conflict Situations CR105 Joan Balmer $350 Jan 16-18 Negotiation Skills Level I CR260 Dale Zaiser $525 Jan 18 Assessment: Negotiation CR950 tba $415 Jan 21-23 Mediation Skills Level I CR250 Jim Toogood $525 Jan 23-25 Dealing with Interpersonal Conflict CR110A Ron Monk $525 Jan 25 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Jan 28-Feb 1 Mediation Skills Level II CR400 Deborah White $850 Feb 4 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Feb 4-6 Resolving Conflict in the Workplace CR110B tba $525 Feb 6-8 Dealing With Anger CR200 Nancy McPhee $525 Feb 7-8 Building Your Communication Toolbox CR102 Kelly Henderson $350 Feb 11-13 Dealing with Defensiveness in Conflict CR319 Donna Soules $525 Feb 12-14 Negotiation Skills Level I CR260 Janice Bateman $525 Feb 13-15 Dealing with Interpersonal Conflict CR110A tba $525 Feb 15 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Feb 18-20 Shifting from Positions to Interests CR303 Arthur Ridgeway $550 Feb 18-22 Negotiation Skills Level II CR360 Nancy McPhee $850 Feb 20-22 Mediation Skills Level I CR250 tba $525 Feb 21-22 Unfinished Business CR316 Arthur Ridgeway $370 Feb 25 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Feb 25-26 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Deborah White $350 Feb 27-28 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR508 Deborah White $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Jan 8-10 68 ccr course listings by location date course instructor fee Justice Institute of BC - New Westminster continued Feb 27-29 Resolving Conflict in the Workplace CR110B tba $525 Feb 28 Assessment: Negotiation CR950 tba $415 Feb 29 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Mar 3-4 Managing the Hostile Individual CR108 Mario Govorchin $350 Mar 4-6 Dealing with Interpersonal Conflict CR110A Deborah White $525 Mar 5-6 Separate Meetings: PreMediation & Caucusing CR415 Michael Fogel $370 Mar 5-7 Negotiation Skills Level I CR260 Sue Wazny $525 Mar 7 Assessment: Negotiation CR950 tba $415 Mar 10-12 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Linda DobsonSayer $525 Mar 11-13 Mediation Skills Level I CR250 Janice Bateman $525 Mar 12-14 Resolving Conflict in the Workplace CR110B tba $525 Mar 13-14 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $350 Mar 14 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Mar 17-18 Building Your Communication Toolbox CR102 tba $350 Mar 17-19 Applying Conflict Theory: From Awareness to Analysis CR151 Brian Frank $525 Mar 18-20 Dealing with Interpersonal Conflict CR110A Jim Toogood $525 Mar 19-20 Asserting Yourself in Conflict Situations CR105 tba $350 Mar 25 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Mar 25-26 Defining Issues and Setting the Agenda CR252 Ron Monk $350 Mar 26-28 Dealing With Anger CR200 Joan Balmer $525 Mar 27 Identifying Control and Abuse in Pre-Mediation CR515 Ron Monk $175 Mar 28 Asking Better Questions CR318 Gordon Sloan $175 Mar 28 Assessment: Negotiation CR950 tba $415 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 69 date course instructor fee Justice Institute of BC - New Westminster continued Ethical Dilemmas for Mediators in BC CR326 Lee Turnbull $175 Mar 31 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Mar 31-Apr 4 Mediation Skills Level II CR400 Linda DobsonSayer $850 Apr 14-16 Resolving Conflict in the Workplace CR110B Deborah White $525 Apr 15-16 Mediation Skills Level III CR829 Michael Fogel $370 Apr 16-18 Negotiation Skills Level I CR260 Jim Toogood $525 Apr 21-23 Mediation Skills Level I CR250 Deborah White $525 Apr 24 Role-play Practice Clinic CR930 tba $165 Apr 25 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Apr 28 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Apr 28-May 2 Negotiation Skills Level II CR360 Ron Monk $850 Apr 30 Assessment: Negotiation CR950 tba $415 Apr 30-May 2 Dealing with Interpersonal Conflict CR110A tba $525 May 5 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 May 5-6 Balancing Empathy and Assertion CR327 Joan Balmer $350 May 7-9 Resolving Conflict in the Workplace CR110B Kelly Henderson $525 May 7-9 Negotiation Skills Level I CR260 tba $525 May 12-14 Mediation Skills Level I CR250 Derm McNulty $525 May 13-14 Mediating Consciously: Being Real and Becoming Aware CR858 Michael Fogel $370 May 14-15 Asserting Yourself in Conflict Situations CR105 Deborah White $350 May 20-22 Dealing With Anger CR200 Nancy McPhee $525 May 21-23 Dealing with Interpersonal Conflict CR110A Sue Wazny $525 May 23 Assessment: Negotiation CR950 tba $415 May 26 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Mar 31 70 ccr course listings by location date course instructor fee Justice Institute of BC - New Westminster continued May 27-28 Managing the Conflict Within CR423 Joan Balmer $350 May 30 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Jun 4-6 Resolving Conflict in the Workplace CR110B Joan Balmer $525 Jun 6 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Jun 9-10 Building Your Communication Toolbox CR102 Jim Toogood $350 Jun 9-11 Dynamics of Power CR320 Joan Balmer $525 Jun 11-13 Negotiation Skills Level I CR260 Mario Govorchin $525 Jun 12 The Art of Reframing CR366 Deborah White $165 Jun 13 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Jun 16-17 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Nancy McPhee $350 Jun 16-18 Resolving Conflict in the Workplace CR110B Gary Harper $525 Jun 16-20 Mediation Skills Level II CR400 Ron Monk $850 Jun 18-19 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR508 Nancy McPhee $350 Jun 20 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Jun 23-25 Mediation Skills Level I CR250 Linda DobsonSayer $525 Jun 23-25 Shifting from Positions to Interests CR303 Arthur Ridgeway $550 Jun 24-26 Dealing with Interpersonal Conflict CR110A Derm McNulty $525 Jun 26-27 Building Consensus CR516 Arthur Ridgeway $370 Jun 27 Assessment: Negotiation CR950 tba $415 Jul 3-4 Asserting Yourself in Conflict Situations CR105 Nancy McPhee $350 Jul 7-11 Negotiation Skills Level II CR360 Dale Zaiser $850 Jul 9 Role-play Practice Clinic CR930 tba $165 Jul 10-11 Giving & Receiving Constructive Feedback CR206 Deborah White $350 Jul 14 Assessment: Mediation/ Third-party Intervention CR975 tba $515 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 71 date course instructor fee Justice Institute of BC - New Westminster continued Negotiation Skills Level I CR260 Deborah White $525 Jul 16-18 Applying Conflict Theory: From Awareness to Analysis CR151 Brian Frank $525 Jul 18 Preparing for your Mediation Assessment (Reality Check) CR920 tba $350 Jul 21 Assessment: Negotiation CR950 tba $415 Jul 21-22 Building Your Communication Toolbox CR102 tba $350 Jul 22-24 Dealing with Interpersonal Conflict CR110A Mario Govorchin $525 Jul 23-25 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $525 Jul 25 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $300 Jul 28-30 Dealing with Anger CR200 Joan Balmer $525 Jul 29-31 Mediation Skills Level I CR250 Jim Toogood $525 Aug 5-7 Resolving Conflict in the Workplace CR110B Dale Zaiser $525 Aug 6-8 Negotiation Skills Level I CR260 tba $525 Aug 11-13 Dealing with Interpersonal Conflict CR110A tba $525 Aug 11-15 Mediation Skills Level II CR400 Linda DobsonSayer $850 Aug 18-20 Dealing with Anger CR200 Stacey Holloway $525 Aug 18-20 Dealing with Defensiveness in Conflict CR319 Donna Soules $525 Aug 20-22 Mediation Skills Level I CR250 Deborah White $525 Aug 21 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Aug 21-22 Asserting Yourself in Conflict Situations CR105 Ron Monk $350 Aug 22 Assessment: Negotiation CR950 tba $415 Aug 25 Assessment: Negotiation CR950 tba $415 Aug 25-27 Resolving Conflict in the Workplace CR110B Nancy McPhee $525 Aug 25-29 Negotiation Skills Level II CR360 Mario Govorchin $850 Aug 28 Assessment: Mediation/ Third-party Intervention CR975 tba $515 Aug 28-29 Building Your Communication Toolbox CR102 Sue Wazny $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Jul 15-17 72 ccr course listings by location date course instructor fee Justice Institute of BC - Victoria Sep 19-21 Resolving Conflict in the Workplace CR110B Linda DobsonSayer $540 Sep 25-27 Negotiation Skills Level I CR260 Donna Soules $540 Oct 1-3 Mediation Skills Level I CR250 Brian Frank $540 Oct 11-12 Building Your Communication Toolbox CR102 Donna Soules $395 Oct 15-17 Dealing with Defensiveness in Conflict CR319 Donna Soules $540 Oct 19 Role-play Practice Clinic CR930 Brian Frank $180 Oct 24-26 Resolving Conflict in the Workplace CR110B Gordon White $540 Oct 29-Nov 2 Mediation Skills Level II CR400 Ron Monk $850 Nov 5-7 Dealing With Anger CR200 Linda DobsonSayer $540 Nov 14-16 Applying Conflict Theory: From Awareness to Analysis CR151 Brian Frank $540 Nov 19-21 Dealing with Interpersonal Conflict CR110A Donna Soules $540 Nov 22-23 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Ron Monk $395 Nov 26 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $315 Nov 27 Preparing for your Mediation Assessment (Reality Check) CR920 tba $370 Nov 28-29 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $395 Dec 3-4 Asserting Yourself in Conflict Situations CR105 Nancy McPhee $395 Dec 5-7 Resolving Conflict in the Workplace CR110B Donna Soules $540 Dec 11-13 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Linda DobsonSayer $540 2008 Jan 23-25 Resolving Conflict in the Workplace CR110B Brian Frank $540 Jan 30-Feb 1 Negotiation Skills Level I CR260 Gordon White $540 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 73 date course instructor fee Justice Institute of BC - Victoria continued Assessment: Negotiation CR950 tba $430 Assessment: Mediation/ Third-party Intervention CR975 tba $530 Feb 12 Asking Better Questions CR318 Gordon Sloan $190 Feb 13-14 Defining Issues and Setting the Agenda CR252 Ron Monk $395 Feb 19-20 Managing the Hostile Individual CR108 Mario Govorchin $395 Feb 26-28 Resolving Conflict in the Workplace CR110B Donna Soules $540 Mar 3-5 Mediation Skills Level I CR250 Brian Frank $540 Mar 6-7 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Nancy McPhee $395 Mar 10 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $315 Mar 11 Preparing for your Mediation Assessment (Reality Check) CR920 tba $370 Mar 12-14 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $540 Mar 17-18 Asserting Yourself in Conflict Situations CR105 Nancy McPhee $395 Mar 26-28 Resolving Conflict in the Workplace CR110B Donna Soules $540 Apr 3-4 Building Your Communication Toolbox CR102 tba $395 Apr 8-9 Balancing Empathy and Assertion CR327 Joan Balmer $395 Apr 14-18 Negotiation Skills Level II CR360 Nancy McPhee $850 Apr 17-18 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $395 Apr 23-25 Dealing with Interpersonal Conflict CR110A Gordon White $540 Apr 29-May 1 Negotiation Skills Level I CR260 Donna Soules $540 May 5 Preparing for your Negotiation Assessment (Reality Check) CR910 tba $315 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Feb 6 Feb 7 74 ccr course listings by location date course instructor fee Justice Institute of BC - Victoria continued May 6 Preparing for your Mediation Assessment (Reality Check) CR920 tba $370 May 7-9 Dealing With Anger CR200 Gordon White $540 May 12-14 Applying Conflict Theory: From Awareness to Analysis CR151 Brian Frank $540 May 26-28 Resolving Conflict in the Workplace CR110B tba $540 Jun 4 Role-play Practice Clinic CR930 Gordon White $180 Jun 11 Assessment: Negotiation CR950 tba $430 Jun 12 Assessment: Mediation/ Third-party Intervention CR975 tba $530 Jun 16-18 Shifting from Positions to Interests CR303 Arthur Ridgeway $550 Jun 19-20 Building Consensus CR516 Arthur Ridgeway $395 Jun 25-27 Resolving Conflict in the Workplace CR110B Brian Frank $540 Jul 9-10 Asserting Yourself in Conflict Situations CR105 Linda DobsonSayer $395 Jul 21-23 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Linda DobsonSayer $540 Aug 12-14 Resolving Conflict in the Workplace CR110B Ron Monk $540 Aug 25-27 Negotiation Skills Level I CR260 Gordon White $540 langara college - Vancouver Sep 24-30 Resolving Conflict in the Workplace CR110B Kelly Henderson $525 Oct 22-27 Negotiation Skills Level I CR260 Deborah White $525 Nov 17-20 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 tba $350 Dec 3-8 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Deborah White $525 Feb 18-23 Resolving Conflict in the Workplace CR110B Joan Balmer $525 Mar 10-15 Negotiation Skills Level I CR260 Kelly Henderson $525 Apr 14-17 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Joan Balmer $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 75 date course instructor fee langara college - Vancouver continued Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Deborah White $525 Jul 14-16 Resolving Conflict in the Workplace CR110B Linda DobsonSayer $525 Jul 28-30 Negotiation Skills Level I CR260 Ron Monk $525 Aug 12-13 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Deborah White $350 Aug 25-27 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $525 Nov 8-9 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Ron Monk $395 Malaspina University College - Nanaimo Feb 25-27 Dealing With Anger CR200 Gordon White $540 May 7-8 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Nancy McPhee $395 Sep 26-28 Resolving Conflict in the Workplace CR110B Derm McNulty $650 Northern Lights College - Dawson Creek Oct 24-26 Negotiation Skills Level I CR260 Ron Monk $650 Nov 19-20 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Deborah White $550 Dec 5-7 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $650 Northern Lights College - Fort St. John Oct 2-4 Dealing with Interpersonal Conflict CR110A Janice Bateman $650 Oct 17-19 Mediation Skills Level I CR250 Ron Monk $650 Nov 14-16 Dealing With Anger CR200 Gordon White $650 Jan 30-Feb 1 Resolving Conflict in the Workplace CR110B TBA $650 Mar 12-14 Negotiation Skills Level I CR260 Deborah White $650 Apr 14-15 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $550 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location May 5-10 76 ccr course listings by location date course instructor fee Northwest Community College - Kitimat Dec 3-5 Resolving Conflict in the Workplace CR110B Janice Bateman $575 Jun 24-25 Building Your Communication Toolbox CR102 Kelly Henderson $475 Northwest Community College - Prince Rupert Nov 21-23 Mediation Skills Level I CR250 Gordon White $575 May 13-15 Resolving Conflict in the Workplace CR110B Gordon White $575 Northwest Community College - Smithers Oct 24-26 Resolving Conflict in the Workplace CR110B TBA $575 Feb 27-29 Resolving Conflict in the Workplace CR110B Jim Toogood $575 Mar 10-12 Negotiation Skills Level I CR260 Derm McNulty $575 Apr 22-23 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Joan Balmer $475 Jun 4-6 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $575 Northwest Community College - Terrace Nov 5-7 Resolving Conflict in the Workplace CR110B Janice Bateman $575 Apr 2-4 Negotiation Skills Level I CR260 Derm McNulty $575 Okanagan College - Kelowna Sep 27-29 Resolving Conflict in the Workplace CR110B Janice Bateman $550 Dec 6-8 Negotiation Skills Level I CR260 Sue Wazny $550 Jan 29-30 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Nancy McPhee $450 Apr 15-17 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Ron Monk $550 May 12 Role-play Practice Clinic CR930 Janice Bateman $225 Okanagan College - Penticton Nov 22-24 Resolving Conflict in the Workplace CR110B Janice Bateman $550 May 7-8 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $450 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by location 77 date course instructor fee Okanagan College - Salmon Arm Nov 15-16 Asserting Yourself in Conflict Situations CR105 Derm McNulty $450 Apr 7-8 Building Your Communication Toolbox CR102 Janice Bateman $450 Online Learning Civil Procedure CR846 Terry Harris $350 Oct 15-Nov 25 Theoretical Foundations of Dispute Resolution CR125 Roshan Danesh $525 Feb 18-Mar 30 Theoretical Foundations of Dispute Resolution CR125 Roshan Danesh $525 Mar 3-Apr 27 Civil Procedure CR846 Terry Harris $350 May 5-Jun 15 Theoretical Foundations of Dispute Resolution CR125 Roshan Danesh $525 University College of the Fraser Valley - Abbotsford Nov 28-30 Resolving Conflict in the Workplace CR110B Sue Wazny $525 Apr 23-25 Resolving Conflict in the Workplace CR110B Jim Toogood $525 May 24-25 Coaching Strategies: Developing People to Resolve Conflict CR111 Linda DobsonSayer $350 Jun 16-18 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Deborah White $525 University of Calgary For University of Calgary courses please check http://conted.ucalgary.ca/business/ professionaldesignations or www.jibc.ca/ccrcl YWCA-Vancouver Oct 22-24 Dealing with Interpersonal Conflict CR110A Kelly Henderson $525 Nov 26-28 Negotiation Skills Level I CR260 Derm McNulty $525 Dec 10-12 Mediation Skills Level I CR250 Donna Soules $525 Feb 18-19 Asserting Yourself in Conflict Situations CR105 tba $350 Mar 26-28 Resolving Conflict in the Workplace CR110B Derm McNulty $525 May 12-13 Building Your Communication Toolbox CR102 tba $350 Jun 25-27 Dealing With Anger CR200 Janice Bateman $525 Jul 14-16 Resolving Conflict in the Workplace CR110B Ron Monk $525 Aug 14-15 Managing the Hostile Individual CR108 Mario Govorchin $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by location Oct 1-Nov 25 78 ccr course listings by course name course page date location instructor fee Applying Conflict Theory: From Awareness to Analysis CR151 31 Nov 7-9 JIBC New Westminster Brian Frank $525 Nov 14-16 JIBC Victoria Brian Frank $540 Mar 17-19 JIBC New Westminster Brian Frank $525 May 12-14 JIBC Victoria Brian Frank $540 Jul 16-18 JIBC New Westminster Brian Frank $525 Oct 1 JIBC New Westminster Deborah White $165 Jun 12 JIBC New Westminster Deborah White $165 Feb 12 JIBC Victoria Gordon Sloan $190 Mar 28 JIBC New Westminster Gordon Sloan $175 The Art of Reframing CR366 31 Asking Better Questions CR318 31 Asserting Yourself in Conflict Situations CR105 31 Oct 15-16 JIBC New Westminster Nancy McPhee $350 Nov 15-16 OC Salmon Arm Derm McNulty $450 Nov 29-30 JIBC New Westminster Gordon White $350 Dec 3-4 JIBC Victoria Nancy McPhee $395 Jan 14-15 JIBC New Westminster Joan Balmer $350 Feb 18-19 YWCA-Vancouver tba $350 Mar 13-14 JIBC Chilliwack Jim Toogood $350 Mar 17-18 JIBC Victoria Nancy McPhee $395 Mar 19-20 JIBC New Westminster tba $350 May 14-15 JIBC New Westminster Deborah White $350 Jul 3-4 JIBC New Westminster Nancy McPhee $350 Jul 9-10 JIBC Victoria Linda DobsonSayer $395 Jul 17-18 CNC Prince George Janice Bateman $450 Aug 21-22 JIBC New Westminster Ron Monk $350 Assessment: Mediation/Third-party Intervention CR975 33 Nov 5 JIBC New Westminster tba $515 Dec 17 JIBC New Westminster tba $515 Feb 7 JIBC Victoria tba $530 Feb 15 JIBC New Westminster tba $515 Mar 14 JIBC New Westminster tba $515 Apr 28 JIBC New Westminster tba $515 May 30 JIBC New Westminster tba $515 Jun 6 JIBC New Westminster tba $515 1.888.799.0801 www.jibc.ca/ccrcl 604.528.5608 ccr course listings by course name 79 course page date location instructor fee Assessment: Mediation/Third-party Intervention CR975 Continued 33 Jun 12 JIBC Victoria tba $530 Jul 14 JIBC New Westminster tba $515 Aug 21 JIBC New Westminster tba $515 Aug 28 JIBC New Westminster tba $515 Nov 19 JIBC New Westminster tba $415 Nov 26 JIBC New Westminster tba $415 Dec 14 JIBC New Westminster tba $415 Jan 18 JIBC New Westminster tba $415 Feb 6 JIBC Victoria tba $430 Feb 28 JIBC New Westminster tba $415 Mar 7 JIBC New Westminster tba $415 Mar 28 JIBC New Westminster tba $415 Apr 30 JIBC New Westminster tba $415 May 23 JIBC New Westminster tba $415 Jun 11 JIBC Victoria tba $430 Jun 27 JIBC New Westminster tba $415 Jul 21 JIBC New Westminster tba $415 Aug 22 JIBC New Westminster tba $415 Aug 25 JIBC New Westminster tba $415 Assessment: Negotiation CR950 Balancing Empathy and Assertion CR327 34 Apr 8-9 JIBC Victoria Joan Balmer $395 May 5-6 JIBC New Westminster Joan Balmer $350 Dec 13-14 JIBC New Westminster Arthur Ridgeway $370 Jun 19-20 JIBC Victoria Arthur Ridgeway $395 Jun 26-27 JIBC New Westminster Arthur Ridgeway $370 Sue Wazny $350 Building Consensus CR516 34 Building Your Communication Toolbox CR102 35 Sep 17-18 JIBC New Westminster Oct 11-12 JIBC Victoria Donna Soules $395 Oct 29-30 JIBC New Westminster Jim Toogood $350 Dec 20-21 JIBC New Westminster Derm McNulty $350 Feb 7-8 JIBC New Westminster Kelly Henderson $350 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by name 34 80 ccr course listings by course name course page date location instructor fee Building Your Communication Toolbox CR102 Continued 35 Feb 18-19 CNC Prince George Josie Stiles $450 Mar 17-18 JIBC New Westminster tba $350 Mar 27-28 JIBC Maple Ridge Sue Wazny $350 Apr 3-4 JIBC Victoria tba $395 Apr 7-8 OC Salmon Arm Janice Bateman $450 May 12-13 YWCA-Vancouver tba $350 Jun 9-10 JIBC New Westminster Jim Toogood $350 Jun 24-25 NWCC Kitimat Kelly Henderson $475 Jul 21-22 JIBC New Westminster tba $350 Aug 28-29 JIBC New Westminster Sue Wazny $350 Oct 1-Nov 25 Online Terry Harris $350 Mar 3-Apr 27 Online Terry Harris $350 Civil Procedure CR846 35 Coaching Strategies: Developing People to Resolve Conflict CR111 36 Nov 28-29 JIBC Victoria Linda DobsonSayer $395 Dec 6-7 JIBC New Westminster Linda DobsonSayer $350 Mar 13-14 JIBC New Westminster Linda DobsonSayer $350 Apr 14-15 NLC Ft St John Linda DobsonSayer $550 Apr 17-18 JIBC Victoria Linda DobsonSayer $395 May 7-8 OC Penticton Linda DobsonSayer $450 May 24-25 UCFV Abbotsford Linda DobsonSayer $350 Conflict on the Front Line: Leaders as Conflict Resolvers CR128 36 Dec 3-5 JIBC New Westminster Linda DobsonSayer $525 Dec 3-8 Langara Vancouver (Eves/Sat) Deborah White $525 Dec 5-7 NLC Dawson Creek Ron Monk $650 Dec 11-13 JIBC Victoria Linda DobsonSayer $540 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by course name 81 course page date location instructor fee Conflict on the Front Line: Leaders as Conflict Resolvers CR128 Continued 36 JIBC New Westminster Linda DobsonSayer $525 Mar 12-14 JIBC Victoria Ron Monk $540 Apr 15-17 OC Kelowna Ron Monk $550 May 5-10 Langara Vancouver (Eves/Sat) Deborah White $525 Jun 4-6 CNC Prince George Linda DobsonSayer $550 Jun 4-6 NWCC Smithers Ron Monk $575 Jun 16-18 UCFV Abbotsford Deborah White $525 Jul 21-23 JIBC Victoria Linda DobsonSayer $540 Jul 23-25 JIBC New Westminster Ron Monk $525 Aug 25-27 Langara Vancouver (Eves/Sat) Ron Monk $525 Oct 17-19 JIBC New Westminster Janice Bateman $525 Nov 5-7 JIBC Victoria Linda DobsonSayer $540 Nov 13-15 JIBC New Westminster Sue Wazny $525 Nov 14-16 NLC Ft St John Gordon White $650 Dec 12-14 JIBC New Westminster Stacey Holloway $525 Feb 6-8 JIBC New Westminster Nancy McPhee $525 Dealing With Anger CR200 37 Feb 25-27 Malaspina Nanaimo Gordon White $540 Mar 26-28 JIBC New Westminster Joan Balmer $525 Apr 2-4 CNC Prince George Gordon White $550 May 7-9 JIBC Victoria Gordon White $540 May 20-22 JIBC New Westminster Nancy McPhee $525 Jun 25-27 YWCA-Vancouver Janice Bateman $525 Jul 28-30 JIBC New Westminster Joan Balmer $525 Aug 18-20 JIBC New Westminster Stacey Holloway $525 Dealing with Defensiveness in Conflict CR319 37 Oct 15-17 JIBC Victoria Donna Soules $540 Feb 11-13 JIBC New Westminster Donna Soules $525 Aug 18-20 JIBC New Westminster Donna Soules $525 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by name Mar 10-12 82 ccr course listings by course name course page date location instructor fee Dealing with Interpersonal Conflict CR110A 38 Sep 24-26 JIBC New Westminster Gary Harper $525 Oct 2-4 NLC Ft St John Janice Bateman $650 Oct 22-24 YWCA-Vancouver Kelly Henderson $525 Nov 19-21 JIBC Victoria Donna Soules $540 Nov 21-23 JIBC New Westminster Nancy McPhee $525 Dec 17-19 JIBC New Westminster Joan Balmer $525 Jan 23-25 JIBC New Westminster Ron Monk $525 Feb 13-15 JIBC New Westminster tba $525 Mar 4-6 JIBC New Westminster Deborah White $525 Mar 18-20 JIBC New Westminster Jim Toogood $525 Apr 23-25 JIBC Victoria Gordon White $540 Apr 30-May JIBC New Westminster 2 tba $525 May 21-23 JIBC New Westminster Sue Wazny $525 Jun 24-26 JIBC New Westminster Derm McNulty $525 Jul 22-24 JIBC New Westminster Mario Govorchin $525 Aug 11-13 JIBC New Westminster tba $525 Defining Issues and Setting the Agenda CR252 38 Nov 15-16 JIBC New Westminster Ron Monk $350 Feb 13-14 JIBC Victoria Ron Monk $395 Mar 25-26 JIBC New Westminster Ron Monk $350 Oct 16-18 JIBC New Westminster Joan Balmer $525 Jun 9-11 JIBC New Westminster Joan Balmer $525 Lee Turnbull $175 Dynamics of Power CR320 39 Ethical Dilemmas for Mediators in BC CR326 40 Mar 31 JIBC New Westminster Giving & Receiving Constructive Feedback CR206 42 Dec 17-18 JIBC New Westminster Deborah White $350 Jul 10-11 JIBC New Westminster Deborah White $350 Ron Monk $175 Joan Balmer $350 Identifying Control and Abuse in Pre-Mediation CR515 42 Mar 27 JIBC New Westminster Managing the Conflict Within CR423 43 May 27-28 604.528.5608 JIBC New Westminster 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by course name 83 course page date location instructor fee Managing the Hostile Individual CR108 44 JIBC New Westminster Mario Govorchin $350 Feb 19-20 JIBC Victoria Mario Govorchin $395 Mar 3-4 JIBC New Westminster Mario Govorchin $350 Aug 14-15 YWCA-Vancouver Mario Govorchin $350 Mediating Consciously: Being Real and Becoming Aware CR858 45 May 13-14 JIBC New Westminster Michael Fogel $370 Sep 26-28 JIBC New Westminster Ron Monk $525 Oct 1-3 JIBC Victoria Brian Frank $540 Oct 17-19 NLC Ft St John Ron Monk $650 Oct 31Nov 2 JIBC New Westminster Sue Wazny $525 Nov 21-23 NWCC Pr Rupert Gordon White $575 Dec 10-12 YWCA-Vancouver Donna Soules $525 Jan 21-23 JIBC New Westminster Jim Toogood $525 Feb 20-22 JIBC New Westminster tba $525 Mar 3-5 JIBC Victoria Brian Frank $540 Mar 11-13 JIBC New Westminster Janice Bateman $525 Apr 21-23 JIBC New Westminster Deborah White $525 May 12-14 JIBC New Westminster Derm McNulty $525 Jun 23-25 JIBC New Westminster Linda DobsonSayer $525 Jul 29-31 JIBC New Westminster Jim Toogood $525 Aug 20-22 JIBC New Westminster Deborah White $525 Oct 29Nov 2 JIBC Victoria Ron Monk $850 Nov 5-9 JIBC New Westminster Donna Soules $850 Jan 28Feb 1 JIBC New Westminster Deborah White $850 Mar 31Apr 4 JIBC New Westminster Linda DobsonSayer $850 Jun 16-20 JIBC New Westminster Ron Monk $850 Aug 11-15 JIBC New Westminster Linda DobsonSayer $850 Mediation Skills Level I CR250 45 Mediation Skills Level II CR400 45 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by name Nov 19-20 84 ccr course listings by course name course page date location instructor fee JIBC New Westminster Michael Fogel $370 Sep 19-21 JIBC New Westminster Jim Toogood $525 Sep 25-27 JIBC Victoria Donna Soules $540 Oct 22-27 Langara Vancouver (Eves/Sat) Deborah White $525 Oct 24-26 JIBC New Westminster Linda DobsonSayer $525 Oct 24-26 NLC Dawson Creek Ron Monk $650 Nov 26-28 YWCA-Vancouver Derm McNulty $525 Dec 5-7 CNC Prince George Kelly Henderson $550 Dec 6-8 OC Kelowna Sue Wazny $550 Jan 16-18 JIBC New Westminster Dale Zaiser $525 Jan 30Feb 1 JIBC Victoria Gordon White $540 Feb 12-14 JIBC New Westminster Janice Bateman $525 Mar 5-7 JIBC New Westminster Sue Wazny $525 Mar 10-15 Langara Vancouver (Eves/Sat) Kelly Henderson $525 Mar 10-12 NWCC Smithers Derm McNulty $575 Mar 12-14 NLC Ft St John Deborah White $650 Apr 2-4 NWCC Terrace Derm McNulty $575 Apr 15-17 CNC Quesnel Gordon White $550 Apr 16-18 JIBC New Westminster Jim Toogood $525 Apr 29-May JIBC Victoria 1 Donna Soules $540 May 7-9 JIBC New Westminster tba $525 Jun 11-13 JIBC New Westminster Mario Govorchin $525 Jul 15-17 JIBC New Westminster Deborah White $525 Jul 28-30 Langara Vancouver (Eves/Sat) Ron Monk $525 Aug 6-8 JIBC New Westminster tba $525 Aug 25-27 JIBC Victoria Gordon White $540 JIBC New Westminster Deborah White $850 Feb 18-22 JIBC New Westminster Nancy McPhee $850 Apr 14-18 JIBC Victoria Nancy McPhee $850 Mediation Skills Level III CR829 46 Apr 15-16 Negotiation Skills Level I CR260 47 Negotiation Skills Level II CR360 47 Nov 26-30 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by course name 85 course page date location instructor fee Apr 28-May JIBC New Westminster 2 Ron Monk $850 Jul 7-11 JIBC New Westminster Dale Zaiser $850 Aug 25-29 JIBC New Westminster Mario Govorchin $850 Negotiation Skills Level II CR360 Continued 47 Preparing for your Mediation Assessment (Reality Check) CR920 Oct 15 JIBC New Westminster tba $350 Nov 23 JIBC New Westminster tba $350 Nov 27 JIBC Victoria tba $370 Jan 25 JIBC New Westminster tba $350 Feb 29 JIBC New Westminster tba $350 Mar 11 JIBC Victoria tba $370 Mar 31 JIBC New Westminster tba $350 May 5 JIBC New Westminster tba $350 May 6 JIBC Victoria tba $370 Jun 13 JIBC New Westminster tba $350 Jul 18 JIBC New Westminster tba $350 Preparing for your Negotiation Assessment (Reality Check) CR910 48 Oct 22 JIBC New Westminster tba $300 Nov 16 JIBC New Westminster tba $300 Nov 26 JIBC Victoria tba $315 Dec 7 JIBC New Westminster tba $300 Feb 4 JIBC New Westminster tba $300 Feb 25 JIBC New Westminster tba $300 Mar 10 JIBC Victoria tba $315 Mar 25 JIBC New Westminster tba $300 Apr 25 JIBC New Westminster tba $300 May 5 JIBC Victoria tba $315 May 26 JIBC New Westminster tba $300 Jun 20 JIBC New Westminster tba $300 Jul 25 JIBC New Westminster tba $300 Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 49 Oct 9-10 JIBC New Westminster Ron Monk $350 Nov 8-9 Malaspina Nanaimo Ron Monk $395 Nov 17-20 Langara Vancouver (Eves) tba $350 Nov 19-20 NLC Dawson Creek Deborah White $550 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by name 48 86 ccr course listings by course name course page date location instructor fee Resolving Conflict in Groups Level I: Effective Team Dynamics CR504 Continued 49 Nov 22-23 JIBC Victoria Ron Monk $395 Jan 29-30 OC Kelowna Nancy McPhee $450 Feb 25-26 JIBC New Westminster Deborah White $350 Mar 6-7 JIBC Victoria Nancy McPhee $395 Apr 14-17 Langara Vancouver (Eves) Joan Balmer $350 Apr 22-23 NWCC Smithers Joan Balmer $475 May 7-8 Malaspina Nanaimo Nancy McPhee $395 May 8-9 CNC Prince George Ron Monk $450 Jun 16-17 JIBC New Westminster Nancy McPhee $350 Aug 12-13 Langara Vancouver (Eves) Deborah White $350 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process CR508 49 Feb 27-28 JIBC New Westminster Deborah White $350 Jun 18-19 JIBC New Westminster Nancy McPhee $350 Resolving Conflict in the Workplace CR110B 50 Sep 12-14 JIBC New Westminster Derm McNulty $525 Sep 19-21 JIBC Victoria Linda DobsonSayer $540 Sep 24-30 Langara Vancouver (Eves/Sat) Kelly Henderson $525 Sep 26-28 NLC Dawson Creek Derm McNulty $650 Sep 27-29 OC Kelowna Janice Bateman $550 Oct 10-12 JIBC New Westminster Joan Balmer $525 Oct 15-17 CNC Prince George tba $550 Oct 22-24 JIBC Chilliwack Jim Toogood $525 Oct 24-26 JIBC Victoria Gordon White $540 Oct 24-26 NWCC Smithers tba $575 Oct 31Nov 2 JIBC Maple Ridge Kelly Henderson $525 Nov 5-7 JIBC New Westminster Nancy McPhee $525 Nov 5-7 NWCC Terrace Janice Bateman $575 Nov 6-8 CNC Quesnel Jim Toogood $550 Nov 22-24 OC Penticton Janice Bateman $550 Nov 28-30 CNC Mackenzie Sandra Rossi $550 Nov 28-30 UCFV Abbotsford Sue Wazny $525 Dec 3-5 NWCC Kitimat Janice Bateman $575 Dec 4-6 JIBC New Westminster Derm McNulty $525 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by course name 87 course page date location instructor fee Resolving Conflict in the Workplace CR110B Continued 50 JIBC Victoria Donna Soules $540 Jan 8-10 JIBC New Westminster Mario Govorchin $525 Jan 23-25 JIBC Victoria Brian Frank $540 Jan 30Feb 1 NLC Ft St John tba $650 Feb 4-6 JIBC New Westminster tba $525 Feb 18-23 Langara Vancouver (Eves/Sat) Joan Balmer $525 Feb 26-28 JIBC Victoria Donna Soules $540 Feb 27-29 JIBC New Westminster tba $525 Feb 27-29 NWCC Smithers Jim Toogood $575 Mar 10-12 CNC Nechako Sandra Rossi $550 Mar 12-14 JIBC New Westminster tba $525 Mar 26-28 CNC Burns Lake Jim Toogood $550 Mar 26-28 JIBC Victoria Donna Soules $540 Mar 26-28 YWCA-Vancouver Derm McNulty $525 Apr 14-16 JIBC New Westminster Deborah White $525 Apr 23-25 UCFV Abbotsford Jim Toogood $525 May 7-9 JIBC New Westminster Kelly Henderson $525 May 13-15 NWCC Pr Rupert Gordon White $575 May 26-28 JIBC Victoria tba $540 May 28-30 JIBC Chilliwack Derm McNulty $525 Jun 2-4 JIBC Maple Ridge Jim Toogood $525 Jun 4-6 JIBC New Westminster Joan Balmer $525 Jun 16-18 JIBC New Westminster Gary Harper $525 Jun 25-27 JIBC Victoria Brian Frank $540 Jul 14-16 Langara Vancouver (Eves/Sat) Linda DobsonSayer $525 Jul 14-16 YWCA-Vancouver Ron Monk $525 Aug 5-7 JIBC New Westminster Dale Zaiser $525 Aug 12-14 JIBC Victoria Ron Monk $540 Aug 18-20 CNC Prince George Dale Zaiser $550 Aug 25-27 JIBC New Westminster Nancy McPhee $525 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR course listings by name Dec 5-7 88 ccr course listings by course name course page date location instructor fee Role-play Practice Clinic CR930 50 Oct 19 JIBC Victoria Brian Frank $180 Nov 2 JIBC New Westminster tba $165 Apr 24 JIBC New Westminster tba $165 May 12 OC Kelowna Janice Bateman $225 Jun 4 JIBC Victoria Gordon White $180 Jul 9 JIBC New Westminster tba $165 Separate Meetings: Pre-Mediation & Caucusing CR415 51 Oct 2-3 JIBC New Westminster Michael Fogel $370 Mar 5-6 JIBC New Westminster Michael Fogel $370 Shifting from Positions to Interests CR303 51 Sep 24-26 JIBC New Westminster Arthur Ridgeway $550 Dec 10-12 JIBC New Westminster Arthur Ridgeway $550 Feb 18-20 JIBC New Westminster Arthur Ridgeway $550 Jun 16-18 JIBC Victoria Arthur Ridgeway $550 Jun 23-25 JIBC New Westminster Arthur Ridgeway $550 Theoretical Foundations of Dispute Resolution CR125 52 Oct 15Nov 25 Online Roshan Danesh $525 Feb 18Mar 30 Online Roshan Danesh $525 May 5Jun 15 Online Roshan Danesh $525 Sep 27-28 JIBC New Westminster Arthur Ridgeway $370 Feb 21-22 JIBC New Westminster Arthur Ridgeway $370 Unfinished Business CR316 53 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl ccr course listings by course number 89 course page CORR605 Family Violence: Impact on Separation and Divorce 41 CORR606 Introduction to Family Justice Services in BC 43 CORR609 Introduction to Family Justice Services in Alberta 43 CR101 Handling Conflict on the Telephone 42 CR102 Building Your Communication Toolbox 35 CR105 Asserting Yourself in Conflict Situations 32 CR108 Managing the Hostile Individual 44 CR110A Dealing with Interpersonal Conflict 38 CR110B Resolving Conflict in the Workplace 50 CR111 Coaching Strategies: Developing People to Resolve Conflict 36 CR125 Theoretical Foundations of Dispute Resolution 52 CR126 Effective Teamwork: From Conflict to Collaboration 39 CR127 Sharpening Your Edge in Negotiation 51 CR128 Conflict on the Front Line: Leaders as Conflict Resolvers 36 CR151 Applying Conflict Theory: From Awareness to Analysis 31 CR200 Dealing With Anger 37 CR206 Giving & Receiving Constructive Feedback 42 CR226 Ethical Dilemmas for Mediators in Alberta 40 CR227 Respectful Communication in a Changing Workplace 50 CR228 Communicating in Conflict for Hi-tech Industries 36 CR250 Mediation Skills Level I 45 CR252 Defining Issues and Setting the Agenda 38 CR253 Developing Your Cultural Fluency 38 CR260 Negotiation Skills Level I 47 CR303 Shifting from Positions to Interests 51 CR309 Getting to the Heart of Conflict 41 CR316 Unfinished Business 53 CR318 Asking Better Questions 31 CR319 Dealing with Defensiveness in Conflict 37 CR320 Dynamics of Power 39 CR326 Ethical Dilemmas for Mediators in BC 40 CR327 Balancing Empathy and Assertion 34 CR360 Negotiation Skills Level II 47 CR366 The Art of Reframing 31 CR400 Mediation Skills Level II 45 CR414 Reflection in Conflict 48 CR415 Separate Meetings: Pre-Mediation & Caucusing 51 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CCR listings by course number course # 90 ccr course listings by course number course # course page CR423 Managing the Conflict Within 43 CR504 Resolving Conflict in Groups Level I: Effective Team Dynamics 49 CR508 Resolving Conflict in Groups Level II: Facilitating the Collaborative Process 49 CR515 Identifying Control and Abuse in Pre-Mediation 42 CR516 Building Consensus 34 CR829 Mediation Skills Level III 46 CR846 Civil Procedure 35 CR858 Mediating Consciously: Being Real and Becoming Aware 45 CR910 Preparing for your Negotiation Assessment (Reality Check) 48 CR920 Preparing for your Mediation Assessment (Reality Check) 48 CR930 Role-play Practice Clinic 50 CR950 Assessment: Specialization in Negotiation 34 CR970 Assessment: Associate Certificate in Workplace Conflict 33 CR975 Assessment: Specialization in Mediation/Third-party Intervention 33 CR976 Assessment: Family Mediation Certificate 33 FAM103 Effects of Separation and Divorce on Adults 39 FAM104 Effects of Separation and Divorce on Children 40 FAM108 Substance Abuse Issues in Family Justice 52 FAM109 Multicultural Issues in Family Justice 46 FAM111 Family Mediator Certificate Preparation Workshop 41 FAM112 Child Support Guidelines 35 FAM115 Mediated Agreements and Related Court Orders 44 LCRA260 Assessment: Associate Certificate in Leadership and Conflict Resolution 32 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 91 CENTRE FOR LEADERSHIP COURSE LISTINGS 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl JIBC LIBRARY 92 The JIBC Library is located at the main campus and has a collection of justice and public safety resources. Diverse formats include books, journals, videos, CDs, audiotapes, and websites. Subject areas include: • Conflict Resolution • Corrections • Criminology • Disaster Planning • Emergency Medicine • Courts • Family Violence • Fire • Management Policing • Search & Rescue • Law Borrowing privileges are available to students registered in JIBC Certificate, Diploma or Degree Programs. Anyone attending short-term courses at the JIBC, and members of the general public are welcome to use library services on campus. In addition, print JIBC library materials may be borrowed via interlibrary loan services at public, university or college libraries. Phone: E-mail: 604.528.5599 library@jibc.ca www.jibc.ca/library 604.528.5608 604.528.5608 1.888.799.0801 1.888.799.0801 www.jibc.ca/ccrcl www.jibc.ca/ccrcl centre for leadership – cl course guide 93 CL certificates To assist you in your course and certificate planning, this section provides: • • • • • course descriptions; courses in date order, beginning on page 132; courses by location, beginning on page 137; courses by course name, beginning on page 143; and courses by course number, beginning on page 148. Name of the course Instructional Skills, Level 1 (ID110) Prerequisites Prerequisites: None 2 Days (14 hours) Length: 1 Credit: $340 (includes textbook) Fee: Dates & locations: Page XX Whether you are an instructor or trainer who is new to delivering training as part of your overall job or want to strengthen your skill level, this course is for you. Learn about characteristics of adult learners, characteristics of a motivating instructor, instructional styles and techniques, ways of creating and maintaining a positive learning environment, and instructional challenges. Enrolment is limited to a maximum of 12 to allow time for participants to practice delivering group instruction. Instructors: Doug Kerr; Colleen Vaughan Length of the course How many credits Course Fee Date and Location Course Description 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 94 choosing courses and certificates offered by the centre for leadership The Centre for Leadership offers one associate certificate and three certificates: Certificates Associate Certificate: Leadership and Conflict Resolution (see page 96) • Instructor Development Certificate (see page 97) • Foundations of Effective Management and Leadership Certificate (see page 106) • Management and Leadership Development for Community Settings Certificate (see page 113) • Electives and general enrolment courses: • • • Instructor Development (see page 102) Management and Leadership (see page 120) Transformational Leadership: New Lenses for Today’s Leaders (see page 127) To assist you in your course and certificate planning, this section provides lisings as follows: • • • • Course Listings by Date Page 132 Course Listings by Location Page 137 Course Listings by Course Name Page 143 Course Listings by Course Number Page 148 For more information on how to apply for a certificate offered by the Centre for Leadership, see page 159. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl choosing courses and certificates 95 offered by the centre for leadership HOW TO APPLY TO A CERTIFICATE PROGRAM OFFERED BY THE CENTRE FOR LEADERSHIP We recommend that you apply at least two months before the certificate program begins, because it can take up to five working days to process your application. Once your application is accepted, you’ll still want to register at least 10 days before classes begin. • Complete the application form on page 159. • Once your application has been approved, register directly with the Registration Office at 604.528.5590 or 1.877.528.5591. • There is a $25 non-refundable application fee. • COURSE AND CERTIFICATE INFORMATION SESSIONS Attend one of our free course and certificate information sessions to learn more about: • course content and specialization structure, • planning your learning path, and • career benefits of management, leadership and instructor development training. Phone: 604.528.5608 or 1.888.799.0801 E-mail: ccrcl@jibc.ca DATE TIME LOCATION September 20, 2007 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference October 25, 2007 6:00 pm – 8:00 pm JIBC – Victoria February 28, 2008 6:00 pm – 8:00 pm JIBC – New Westminster & Teleconference May 8, 2008 6:00 pm – 8:00 pm JIBC – Victoria Location Addresses Justice Institute of BC, New Westminster Campus 715 McBride Boulevard, New Westminster, V3L 5T4 Justice Institute of BC, Victoria Campus Suite 101, 910 Government Street, Victoria, V8W 1X3 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL certificates You may attend our free information sessions either in person or by telephone conference (for those sessions indicated as such). To reserve a space or for more information contact: 96 associate certificate in leadership and conflict resolution your suggested learning path If you are a leader in either a formal or informal capacity, you’ll be excited to know about this new joint credential, offered in partnership by Centre for Leadership and Centre for Conflict Resolution. When you complete this NEW 11-day associate certificate, you will be able to apply a collaborative approach to resolving conflict in your capacity as a leader, as well as working to deepen your leadership skills. This associate certificate is composed of four required courses and an assessment: Foundations of Effective Management and Leadership, Part 1: Leading the Way, FMGMT100 (3 days) • Foundations of Effective Management and Leadership, Part 2: Leading Through Effective Conflict and Change, FMGMT200 (2 days) • Dealing With Interpersonal Conflict, CR110A (3 days) • Mediation Skills Level I, CR250 (3 days) • Assessment: Associate Certificate in Leadership and Conflict Resolution, LCRA260 (written, mail-in) • Certificate Enrollment Fee: $50 All course credits (77 hours) will be recognized in the Centre for Leadership’s Foundations of Effective Management and Leadership Certificate and the Management and Leadership Development for Community Settings Certificate. 70 hours of course credit will be recognized in the Centre for Conflict Resolution’s Negotiation Certificate program, 63 hours will be recognized in the Mediation/Third-party Intervention Certificate program, and 42 hours will be recognized in the Family Mediation Certificate. START HERE: The following two courses may be interspersed with, or precede the previous two so long as prerequisites have been met. Take the following Centre for Leadership course: Foundations of Effective Management and Leadership, Part 1: Leading the Way (FMGMT100) Take the following Centre for Conflict Resolution courses: Foundations of Effective Management and Leadership, Part 2: Leading Through Effective Conflict and Change (FMGMT200) Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. 2 1 4 2 Resolving Conflict in the Workplace (CR110A) Mediation Skills Level I (CR250) Register for your Assessment: Associate Certificate in Leadership and Conflict Resolution (LCRA260). Note: You can begin with either the Centre for Leadership courses (recommended), at the left, or the Centre for Conflict Resolution courses, at the right, but you must complete FMGMT100 before FMGMT200 and CR110A before CR250. 3 instructor development certificate 97 Instructor Development Certificate your suggested learning path START HERE: 1 The following core courses in the certificate program have been developed sequentially and must be completed in the order shown: • Instructional Skills, Level 1 (ID110) (2 days) (1 credit) • Instructional Skills, Level 2 (ID120) (2 days) (1 credit) • Fundamentals of Instructional Planning (ID210) (2 days) (1 credit) • Instructional Skills Practicum (ID260) (3 days) (1.5 credits) 2 Complete your Final Assignment 3 Complete the Instructor Development Certificate: Final Assignment (ID250) within six months (see course description on page 101). Students who have already taken ID220 as their fourth core course, may take either ID250 or ID260 as their Final Assignment. For more information: Georganne Oldham, Program Coordinator, 604.528.5623 or leadership@jibc.ca Sandra Rice, Program Coordinator, Management & Leadership Programs 604.528.5633 or leadership@jibc.ca Linda Davies, Program Assistant, 604.528.5630 or leadership@jibc.ca CL certificates Complete six days of electives from the following courses (see course descriptions beginning on page 102). Check courses for prerequisites. Instructor Development courses used as electives can be completed in any order and you can take your electives simultaneously with required courses. 98 instructor development certificate Instructor Development Certificate Both full-time training and education professionals and persons who provide education, training, and instruction, as part of their overall job responsibilities within an organization will benefit from the Instructor Development Certificate. The certificate program is 14 days long, with eight days of required courses and six days of electives. Courses may be taken individually or as part of the certificate. All courses can be customized for your organization, agency, or group. Full attendance is required. The program must be completed within three years. This certificate is designed to provide you with the core skills and knowledge needed to plan and deliver training in an adult learning environment. It has been developed and revised with input from instructors in a variety of settings. Guided by training and education professionals with a background in adult education, you’ll learn how to design, deliver, and evaluate creative, effective training programs. Small class sizes and hands-on teaching practice allow you opportunities to apply the skills and knowledge you acquire. Transfer credit agreements We have a transfer credit agreement in place with Vancouver Community College’s Provincial Instructor Diploma Programs. Earn 50% of the VCC diploma. There is also an agreement in place to enable graduates of the Instructor Development Certificate to enter the Certificate in Adult and Continuing Education (CACE) program at the University of Victoria. For details, see our website at www.jibc.ca/ccrcl or contact: Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl instructor development certificate 99 Instructor Development Certificate – 7 Credits See page 97 for suggested course sequencing. The certificate program is 15 days long (7.5 credits) with eight days of required courses and six days of electives. • Courses may be taken individually or as part of the certificate. • The program must be completed within three years. • Full attendance is required. • Required courses: See course descriptions beginning on page 100: • • • • Instructional Skills, Level 1 (ID110) (2 days) (1 credit) Instructional Skills, Level 2 (ID120) (2 days) (1 credit) Fundamentals of Instructional Planning (ID210) (2 days) (1 credit) Instructional Skills Practicum (ID260) (3 days) (1.5 credits) Final Assignment Complete the Instructor Development Certificate: Final Assignment (ID250) within six months (see course description on page 101). For more information: Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca Sandra Rice, Program Coordinator, Management & Leadership Programs Phone: 604.528.5633 Email: leadership@jibc.ca Linda Davies, Program Assistant, Management and Leadership Programs Phone: 604.528.5630 Email: leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL certificates Choose six days from the following electives: • Appreciative Inquiry (MGMT135) (2 days) (1 credit) • Conducting a Training Needs Assessment (ID203) (2 days) (1 credit) • Development and Delivery of Online Learning (ID202) (2 days) (1 credit) • Dynamic Visual Aids for Modern Times (ID102) (2 days) (1 credit) • Evaluating Training Programs (ID220) (2 days) (1 credit) • Flawless Facilitation the First Time (MGMT131) (1 day) (.5 credit) • Ideas for Active Learning (ID201) (2 days) (1 credit) • Mastering the Complexity of Group Dynamics (formerly Working with Groups in Instructional Settings) (ID101) (2 days) (1 credit) • Training with Neuro Linguistic Programming (NLP) (ID105) (2 days) (1 credit) 100 instructor development certificate Instructor Development REQUIRED COURSES The following Instructor Development Certificate courses are also open for general enrolment. These courses can be customized for your organization, agency or group. Instructional Skills, Level 1 (ID110) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $340 (includes textbook) Dates & locations: Page 144 Whether you are an instructor or trainer who is new to delivering training as part of your overall job or want to strengthen your skill level, this course is for you. Learn about characteristics of adult learners, characteristics of a motivating instructor, instructional styles and techniques, ways of creating and maintaining a positive learning environment, and instructional challenges. Enrolment is limited to a maximum of 12 to allow time for participants to practice delivering group instruction. Instructors: Doug Kerr; Colleen Vaughan “I thoroughly enjoyed the course! I found it gave me an opportunity to explore different teaching styles.” Serafina Chau - Royal Columbia Hospital Instructional Skills, Level 2 (ID120) Prerequisites: ID110 Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 145 Increase your knowledge of the instructional process and reflect on your current approach. Learn instructional design and the development process, the value of critical thinking, and the importance of evaluation. A variety of presentation and delivery techniques are evaluated and you are given the opportunity for skills practice in an area of your choice. Enrolment is limited to 16. Instructor: Leila Rahemtulla Fundamentals of Instructional Planning (ID210) Prerequisites: ID110, ID120 Length: 2 Days (14 hours) Credit: 1 Fee: $370 (includes textbook) Dates & locations: Page 144 Understand your role in the planning of education or training programs for adult learners. Learn the overall process of instructional planning as well as key elements in planning, such as assessing training needs, developing learning objectives, choosing instructional methods, appropriate evaluation techniques, and administrative issues such as building support and scheduling. Throughout the course, you will have an opportunity to work on your own planning project. Instructor: Leila Rahemtulla 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl instructor development certificate 101 Instructional Skills Practicum (ID260) NEW Prerequisites: ID110, ID120, ID210 Length: 3 Days (21 hours plus 1 hour individual coaching) Credit: 1.5 Fee: $550 Dates & Locations: Page 144 Implement your learning in designing, conducting, and evaluating an educational program. Plan and deliver an educational program of your choice, ranging from two-hour workshops to full-day training programs, with support throughout this process. The three one-day classes, spread out over a three-month period, will walk you through the planning, implementation, and evaluation of your program. In addition to class interaction, which will make extensive use of peer support, the instructor will be available for one-on-one coaching for at least one hour per student throughout that time. Enrolment is limited to 12 participants. Instructor: Ruth Faber Note: This course replaces the former ID220 course as one of the four required courses of the Instructor Development Certificate. Students who have already taken ID220 and wish to complete your certificate may take either ID250 or ID260 as your Final Assignment to complete the certificate. Instructor Development certificate: Final Assignment (ID250) Important note: This project is NOT required if you plan on or have already taken ID260 Instructional Skills Practical Assessment. CL courses Fee: $150 This final assignment is an opportunity for you to demonstrate your ability to apply the knowledge and skills gained throughout the training sessions. In the first part of the assignment, you will analyze instructional delivery in a group setting and examine the ways in which instructional planning and delivery can influence the learning process. The second part focuses on instructional planning: it provides an opportunity for you to reflect on the choices you have made or are making in planning an educational program, and the factors that influence these choices. After completing the assignment, you will prepare a written report. 102 instructor development certificate INSTRUCTOR DEVELOPMENT ELECTIVES AND GENERAL ENROLMENT COURSES The following courses are open for general enrolment. They may also be used as electives in the Instructor Development Certificate. The courses can be customized for your organization, agency, or group. NON-PREREQUISITE COURSES APPRECIATIVE INQUIRY (MGMT135) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 143 Appreciative Inquiry (AI) is an organizational change and group development approach that benefits workplace or classroom groups. Unlike the traditional problem-based approaches, which focus on what is not working well, AI focuses on what is working well (appreciative) by engaging people in asking questions and telling stories (inquiry). This shift in focus to the positive generates life within the organization/group, enabling it to move more effectively towards its goals. In this course, you will examine the theory behind Appreciative Inquiry, engage in the 5D model (Definition, Discovery, Dream, Design, and Delivery), and explore ways to apply it in your own organization or group. Instructor: Doug Kerr; Kathryn Thomson Dynamic Visual Aids for Modern Times (ID102) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 143 Student learning and motivation are enhanced by creative and dynamic visual aids. Learn how to create and use visual aids that support the learning environment and capture the attention of your audience. Practice designing creative PowerPoint presentations, flipcharts, overheads, and other unique learning tools. Learn how to embed video streaming into your PowerPoint presentations. Discuss when and how to introduce video clips into your classroom presentations, and how to use effective workbook and manual styles. Participants will have access to the computer lab and will design and present visual aids during the course. Enrolment is limited to 16. Instructor: Rob Goodall 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl instructor development certificate 103 Flawless Facilitation the First Time (MGMT131) Prerequisites: None Length: 1 Day (7 hours) Credit: .5 Fee: $180 Dates & locations: Page 143 Flawless facilitation is the key to successful outcomes in meetings and presentations. Learn how a facilitator can contribute to effective group functioning and communications; how to prepare for a meeting or presentation; and practical facilitation skills required to achieve a positive experience for group participants. Specific facilitation challenges and solutions will be clarified. Enrolment is limited to 16. Instructor: Leila Rahemtulla Make Presentations that Make Things Happen! (MGMT165) Training with Neuro Linguistic Programming (NLP) (ID105) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 147 Use a range of Neuro Linguistic Programming (NLP) skills in a teaching or training setting. NLP provides a variety of tools and techniques that can enhance your communication effectiveness both inside and outside the classroom. Through this course, you will develop heightened sensory acuity to “read the group” and then use that knowledge to move the group forward. Instructor: Tracie Moser CL courses Prerequisites: None Length: 1 Day (7 hours) Credit: .5 Fee: $180 Dates & locations: Page 145 Develop the confidence and the competence to make a presentation that is interesting, engaging, and persuasive – a presentation that makes things happen. This course prepares you to deliver well-organized oral presentations with confidence and clarity. Whether you are presenting to a small group of work colleagues or to a large external audience, this workshop prepares you to speak clearly and persuasively. Learn effective vocal, verbal and physical techniques in a style that matches the message. Manage potentially disruptive audience members and get buy-in. Change the normal anxiety that is part of the experience of making a presentation into the energy that ensures a powerful presentation. Instructor: Doug Kerr 104 instructor development certificate Courses Requiring Prerequisites Conducting a Training Needs Assessment (ID203) Prerequisites: ID110, ID120 Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 143 Needs assessment is an important tool for planning relevant, high-quality training programs. Learn how to design needs assessments, the limitations of needs assessments, and alternatives to needs assessments. To help make this course more relevant, you will use case studies from your own work. Enrolment is limited to 16. Instructor: Ruth Faber Development and Delivery of Online Learning (ID202) Prerequisites: ID110, ID120, ID210 Length: 2 Days (14 hours) Credit: 1 Fee: $370 Dates & locations: Page 143 This two-day course will provide trainers with an introduction to the design and development of online learning. Content includes the role of e-learning in ongoing training programs, various approaches to technology-based learning and the advantages and disadvantages of each, instructional strategies for facilitation, and issues to consider when implementing online learning. You will have the opportunity to work in the JIBC computer lab for one day of the course. Enrolment is limited to 16. Instructor: Leila Rahemtulla Evaluating Training Programs (ID220) Prerequisites: ID110, ID120, ID210 Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 143 Is your training program working? Anyone who plans or evaluates training programs needs knowledge and skills to apply a systematic approach to course and programs evaluation. Learn to match the appropriate evaluation type to the training program. Bring an idea for an actual training evaluation project to work on in the class and take away an action plan. Enrolment is limited to 16. Instructor: Marg Penney 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl instructor development certificate 105 Ideas for Active Learning (ID201) Prerequisites: ID110, ID120 Length: 2 Days (14 hours) Credit: 1 Fee: $370 (includes textbook) Dates & locations: Page 144 Explore how to integrate interactive techniques into your instructional plans and delivery. Learn the purpose of active learning, the value of introductions, the importance of expectation-setting activities, the use of energizers, and the benefits of closing activities. Enhance your abilities to ensure retention and transfer for choosing appropriate hands-on activities. Instructor: Enrolment is limited to 16. Leila Rahemtulla Mastering the Complexity of Group Dynamics (ID101) (Formerly of Working with Groups in Instructional Settings) For more information: Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca Linda Davies, Program Assistant, Management & Leadership Programs Phone: 604.528.5630 Email: leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: ID110, ID120 Length: 2 Days (14 hours) Credit: 1 Fee: $320 Dates & locations: Page 145 This practical advanced course is for instructors who instruct in a group setting. You will have an opportunity to increase your understanding of group dynamics and ways to enhance learning in groups. Skills practice focuses on specific communication and interactive skills for facilitating discussions in groups. Content includes climate setting, a group dynamics model, facilitation skills, and dealing with difficult behaviours in groups. Enrolment is limited to 16. Instructor: Rhonda Margolis 106 foundations of effective management and leadership certificate your suggested learning path 1 START HERE: The following core courses in the certificate program have been developed sequentially and must be completed in the order shown: Part 1: Leading the Way (FMGMT100) Part 2: Leading through Effective Conflict and Change (FMGMT200) Part 3: The Leader’s Role in Effective Employee Relations (FMGMT301) Part 4: The Leader’s Role in Human Resource Management (FMGMT401) | Complete four days of Management and Leadership Courses electives (see course descriptions beginning on page 120). You can complete your elective courses simultaneous with core courses. 2 Complete your Final Assignment 3 Final Report (assignment) FMGMT500 within six months of registering for this project. 4 Graduation Ceremony Stay connected! Come back as a lifelong learner for professional development. For more information: Georganne Oldham, Program Coordinator, Management & Leadership Programs 604.528.5623 or leadership@jibc.ca Sandra Rice, Program Coordinator, Management & Leadership Programs 604.528.5633 or leadership@jibc.ca Nenita Capili, Program Assistant, Management & Leadership Programs 604.528.5631 or leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl foundations of effective management 107 and leadership certificate Foundations of Effective Management and Leadership Certificate If you are, or plan to be, a supervisor or manager in the private, public, or non-profit sector, this certificate is for you. The program reflects current thinking and practices in business and management education, with a particular focus on the necessary skills for effective leadership. You will learn the dynamics of leadership, and come away with practical strategies for performance management, planning, human resource development, and employee relations. Our Foundations of Effective Management and Leadership Certificate has a transfer credit agreement in place with the British Columbia Institute of Technology. Call 604.528.5608 for details. Required courses in the certificate are offered in four parts and are designed to be taken in order. Full attendance is required. The 14-day certificate program must be completed within three years. The Foundations of Effective Management and Leadership Certificate is available on a contract basis and can be delivered anywhere in the province. CL certificates 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 108 foundations of effective management and leadership certificate Foundations of Effective Management and Leadership Certificate See page 106 for suggested course sequencing. The certificate program is 14 days long, with 10 days of required courses and 4 days of electives. • Courses may be taken individually or as part of the certificate. • The program must be completed within three years. • Full attendance is required. • The following required courses must be completed in the order shown: Part 1: Part 2: Part 3: Part 4: Leading the Way, FMGMT100 (3 days) (1.5 credits) Leading through Effective Conflict and Change, FMGMT200 (2 days) (1 credit) The Leader’s Role in Effective Employee Relations, FMGMT301 (2 days) (1 credit) The Leader’s Role in Human Resource Management, FMGMT401 (3 days) (1.5 credits) Note: Parts 1 and 2 combined and Parts 3 and 4 combined are also offered. See page 109-110. Electives Choose four days from the following electives: Another Day, Another Transition: How to Lead Successful Change, MGMT141 (2 Days) (1 credit) • Appreciative Inquiry, MGMT135 (2 Days) (1 credit) • Business Communications: It’s All About You, MGMT134 (2 Days) (1 credit) • Clear and Simple Writing, MGMT231 (2 Days) (1 credit) • Coaching for Improved Performance, MGMT332 (2 Days) (1 credit) • Flawless Facilitation the First Time, MGMT131 (1 Day) (.5 credit) • Leading and Managing the Generations in Today’s Workplace, MGMT156 NEW (2 Days) (1 credit) • Leading with Emotional Intelligence, MGMT122 (2 Days) (1 credit) • Make Presentations that Make Things Happen! MGMT 165 (1 Day) (.5 credit) • Mentoring: Building New Leaders, MGMT157 NEW (2 Days) (1 credit) • People Problems: How to Supervise Challenging Employees, MGMT315 (2 Days) (1 credit) • Project Management: Managing the Project and Leading the Project Team MGMT166 NEW (2 Days) (1 credit) • Team Building Tactics: Making the Whole Greater than the Sum, MGMT132 (2 Days) (1 credit) • To Tell the Truth: Dealing with Negativity in the Workplace, MGMT105 (2 Days) (1 credit) • Turning Down the Heat: Being Reasonable with Unreasonable People, MGMT159 (2 Days) (1 credit) Further elective options page 120-130 • Note: You can also take Dealing with Interpersonal Conflict (CR110A), and Mediation Skills Level I (CR250) as an elective credit. Final Assignment Final Report FMGMT500 to be completed within within six months of registration for this module. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl foundations of effective management 109 and leadership certificate Foundations of Effective Management Required Courses Part 1: Foundations of effective management and leadership Leading the Way (FMGMT100) Prerequisites: None Length: 3 Days (21 hours) Credit: 1.5 Fee: $380 - $435 Dates & locations: Page 143 Success depends on leadership skills at all levels of our organizations. New, seasoned, and future leaders will examine their personal leadership and communication styles and determine their effectiveness. You’ll explore your key roles and responsibilities as a supervisor or manager, and review key leadership and management theories and their practical application back in the workplace. Several assessment tools will be used to help you determine how best to increase your leadership capacity. Instructors: Gina Buchanan; Georganne Oldham; Rick Thomas Part 2: Foundations of effective management and leadership Leading through Effective Conflict and Change (FMGMT200) Parts 1 and 2 Combined (FMGMT250) If you are able to attend a five-day course, you may find that taking Foundations of Effective Management and Leadership Parts 1 and 2 together will be more convenient. Instructors: Gina Buchanan; Georganne Oldham Prerequisites: Length: Credit: Fee: Dates & locations: 604.528.5608 None 5 Days (35 hours) 2.5 $640 Page 144 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: FMGMT100 Length: 2 Days (14 hours) Credit: 1 Fee: $260 - $320 Dates & locations: Page 143 Unresolved conflict leads to employee dissatisfaction, lower productivity, and ultimately poor team morale. As a manager or supervisor, you are responsible for leading others through a solid problem-solving and decision-making process that helps employees resolve conflict and gain “buy-in” to change processes. In this two-day course, you will examine your personal conflict style, understand the causes and patterns of conflict in your organization, examine your role in the change management process, and enhance your decision-making and problem-solving capabilities. Instructors: Gina Buchanan; Georganne Oldham 110 foundations of effective management and leadership certificate Part 3: Foundations of effective management and leadership The Leader’s Role in Effective Employee Relations (FMGMT301) Prerequisites: FMGMT100, FMGMT200 or FMGMT250 Length: 2 Days (14 hours) Credit: 1 Fee: $260 Dates: Page 144 If you’ve ever had to manage employees whose performance is ineffective, you’ll know how demanding and time consuming it can be. Through practical exercises and case studies, this course will enable you to more effectively manage employee relations in your workplace. You’ll get an overview of relevant employment and labour legislation, knowledge of relevant industry standards, the principles of due process, and the opportunity to apply it to workplace scenarios. The course focuses on specific guidelines and techniques to help you meet the challenge of dealing with ineffective performance. Instructor: Gail Sexsmith Part 4: Foundations of effective management and leadership The Leader’s Role in Human Resource Management (FMGMT401) Prerequisites: FMGMT100, FMGMT200 or FMGMT250, FMGMT301 Length: 3 Days (21 hours) Credit: 1.5 Fee: $260 Dates & locations: Page 144 This course will provide you with a conceptual framework, technical skills, and practical tools. You will learn about successfully developing and managing human resources within your organization. Course content includes recruitment, selection, and retention of employees; writing competency-based job descriptions with performance goals, measures, and action plans; identification and application of ways to enhance staff performance and development; and writing and completing performance appraisals. Instructor: Patricia Galaczy Parts 3 and 4 Combined (FMGMT350) Prerequisites: FMGMT100, FMGMT200 or FMGMT250, FMGMT301 Length: 5 Days (35 hours) Credit: 2.5 Fee: $640 Dates: Page 144 If you are able to attend a five-day course, you may find that taking Foundations of Effective Management and Leadership Parts 3 and 4 together will be more convenient. Instructors: Gail Sexsmith; Patricia Galaczy “I have to say that the Level 3/4 course I attended at the JI was one of the best courses I have ever taken. I found the instructors to be subject matter experts and very adept at leading the class.” Heather Harris-Harper - Director, Clinical Operations, CANTEST Clinical Research 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl foundations of effective management 111 and leadership certificate Certificate Report (Final Assignment) (FMGMT500) Fee: $150 To receive a Foundations of Effective Management and Leadership Certificate, you must successfully complete a written assignment that shows you have integrated the learning from the program. The project is designed to benefit both you and your organization. The assignment provides eight topics from which you may choose, and it must be completed within six months of registration for this module. NEW 3 Day Leadership Program: “Leading the Way” This course is equivalent to Part 1 of the Foundations of Effective Management and Leadership Certificate, and is available on a contract basis only. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Please contact: Sandra Rice, Program Coordinator, Management & Leadership Programs Phone: 604.528.5633 E-mail: leadership@jibc.ca JIBC STORE apparel, accessories, gifts, books, videos, sundries Located at the JIBC’s main campus in New Westminster, the JIBC Store is a retail outlet managed to support and promote the work of the JIBC and its clients. The store offers an ever-expanding array of crested clothing, student supplies, JIBC publications, specialty equipment related to the JIBC’s work, and gifts selected to ensure that the JIBC’s reputation for quality is represented through its merchandise. Open Monday to Friday 9:30 to 4:00 Justice Institute of B.C. 715 McBride Boulevard,New Westminster, B.C., V3L 5T4 Tel: 604.528.5870 E-mail: jistore@jibc.ca www.jibc.ca management and leadership development 113 for community settings certificate your suggested learning path 1 START HERE: The following core courses in the certificate program have been developed sequentially and must be completed in order. You must complete Modules 1 through 8 in sequence. Complete four days of Management and Leadership Courses as your electives (see course descriptions beginning on page 120). 2 Course can be taken simultaneously with required courses. 3 Complete your first assignment (MDCS245) after completion of Module 4. Complete your final assignment (MDCS285) after completion of Module 8. 4 Graduation Ceremony Stay connected! Participate in our online Community of Learners (see page 10) and come back for professional development. For more information: Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca Linda Davies, Program Assistant, Management & Leadership Programs Phone: 604.528.5630 Email: leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL certificates Complete your Final Assignments 114 management and leadership development for community settings Management and Leadership Development for Community Settings This certificate is for you if you are a frontline to mid-level manager and leader who supports clients and staff in a variety of community settings. Some seats will be available for those who aspire to take a leadership role in their community sector. You will learn current leadership practices, accreditation models and quality standards used in many community sectors. Whether you are an emerging or seasoned leader, this certificate program will help you move toward being a conscious leader. By participating in these highly interactive courses, you will learn how to: • • • • • • • lead effective change in the workplace provide team leadership utilize a competency-based model of human resource management and transition management clarify goals and business strategies manage with scare resources identify funding models promote quality assurance and standards The 20-day certificate program must be completed within three years, and full attendance is required. The program modules are consistent with and support the Council of Accreditation (COA) and Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation standards in the areas of training and supervision, financial management, human resource management, and team-delivered services. “In spite of our past successes over the years in working with the Justice Institute, we could not have predicted or foreseen the outstanding results and change that have begun to unfold. There has been a palpable shift throughout the organization and a newly rejuvenated interest and desire to participate in meaningful dialogue focused on relational leadership and inter-connectedness, which serves only to ensure that the agency remains a vibrant, evolving entity.” Jan Wood - Chief Program Office, Mainstream Association for Proactive Community Living Management and Leadership Development for Community Settings – 10 Credits See page 113 for suggested course sequencing. This 10 credit certificate is 20 days long, with 16 days of required and 4 days of electives and two assignments. • The following required courses must be completed in the order shown. • Program must be completed within three years. • Full attendance is required. • Required courses: See course descriptions beginning on page 116: • Module 1: The Leadership Challenge and You (MDCS110) (2 days) (1 credit) • Module 2: Leading through Effective Communication (MDCS120) (2 days) (1 credit) • Module 3: Leading Effective Teams (MDCS230) (2 days) (1 credit) • Module 4: Mastering Effective Employee Relations (MDCS240) (2 days) (1 credit) • Module 5: Managing Human Resources (MDCS250) (2 days) (1 credit) • Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness (MDCS260) (2 days) (1 credit) • Module 7: Managing Scarce Resources (MDCS270) (2 days) (1 credit) • Module 8: Managing a Change Environment (MDCS280) (2 days) (1 credit) 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership 115 development for community settings Choose four days from the following electives: Another Day, Another Transition: How to Lead Successful Change, MGMT141 (2 Days) (1 credit) • Appreciative Inquiry, MGMT135 (2 Days) (1 credit) • Business Communications: It’s All About You, MGMT134 (2 Days) (1 credit) • Clear and Simple Writing, MGMT231 (2 Days) (1 credit) • Coaching for Improved Performance, MGMT332 (2 Days) (1 credit) • Flawless Facilitation the First Time, MGMT131 (1 Day) (.5 credit) • Leading and Managing the Generations in Today’s Workplace, MGMT156 NEW (2 Days) (1 credit) • Leading with Emotional Intelligence, MGMT122 (2 Days) (1 credit) • Make Presentations that Make Things Happen! MGMT 165 (1 Day) (.5 credit) • Mentoring: Building New Leaders, MGMT157 NEW (2 Days) (1 credit) • People Problems: How to Supervise Challenging Employees, MGMT315 (2 Days) (1 credit) • Project Management: Managing the Project and Leading the Project Team NEW MGMT166 (2 Days) (1 credit) • Team Building Tactics: Making the Whole Greater than the Sum, MGMT132 (2 Days) (1 credit) • To Tell the Truth: Dealing with Negativity in the Workplace, MGMT105 (2 Days) (1 credit) • Turning Down the Heat: Being Reasonable with Unreasonable People, MGMT159 (2 Days) (1 credit) • Note: You can also take Dealing with Interpersonal Conflict (CR110A), and Mediation Skills Level I (CR250) as an elective credit. Final Assignments Complete your first assignment (MDCS245) after completion of Module 4. Complete your final assignment (MDCS285) after completion of Module 8. For more information: Georganne Oldham, Program Coordinator, 604.528.5623 or leadership@jibc.ca Sandra Rice, Program Coordinator, 604.528.5633 or leadership@jibc.ca Nenita Capili, Program Assistant, 604.528.5631 or leadership@jibc.ca Linda Davies, Program Assistant, 604.528.5630 or leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL certificates Further elective options page 120-130 116 management and leadership development for community settings certificate Management and Leadership Development for Community Settings REQUIRED COURSES Module 1: The Leadership Challenge and You (MDCS110) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 145 True leadership emerges from a clearer understanding of self in relation to others. In this course, you will examine your own personal style and leadership attributes; learn two leadership models and practice their application in the workplace; and engage in a mind-mapping process to identify your key roles and responsibilities in your unique community setting. Several assessment tools will be used to help you determine how best to enhance your leadership capacity. This course is a foundation for the others in the Management and Leadership Development for Community Settings Certificate. Instructor: Elizabeth Robinson Module 2: Leading through Effective Communication (MDCS120) Prerequisites: MDCS110 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 145 Workplace satisfaction surveys frequently highlight communication as the number one source of employee concern. Learn to communicate more effectively as a manager. Understand the nature of communication, the value of two-way communication, and how to apply communications skills in specific situations. In this module, you will further develop skills in several management competency areas, such as active listening, delegation, motivation, coaching, and conflict management. You will learn through presentations, examples, questionnaires, case studies, and practice sessions. Instructors: Joyce Nolin; Christine Norman Module 3: Leading Effective Teams (MDCS230) Prerequisites: MDCS110, MDCS120 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Establish and maintain a productive team atmosphere in the workplace. You will learn about team leadership styles, communication among team members, working in meetings and team discussions, helping the team learn together, and your leadership role in creating a team with effective problem-solving and critical thinking skills. You will learn through short presentations, style inventories, coaching sessions, and case studies with a focus on practical application of your learning in teamwork situations in your own workplace. Instructor: Martha Joy 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership development 117 for community settings certificate Module 4: Mastering Effective Employee Relations (MDCS240) Prerequisites: MDCS110, MDCS120, MDCS230 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Mastering effective employee/management relations is one of the key roles of a successful leader. Develop a methodology for effective employee/management relations specific to community settings. Learn to clarify existing policies and legal obligations such as collective agreements and employment standards that govern employee/ management relations; identify discrepancies between policies and practice; practice the skills required in an effective disciplinary process; explore the principles of clarity, consistency, and fairness that constitute due process; and examine the legal and ethical responsibilities of the employer/manager regarding employee relations. Specific topics include the progressive discipline process, the application of the Employment Standards Act, collective agreements, and WorkSafe BC regulations. Instructor: Gail Sexsmith Module 5: Managing Human Resources (MDCS250) Module 6: Leading the Way to Continuous Quality 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: MDCS110, MDCS120, MDCS230, MDCS240 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Managing human resources in today’s dynamic work environment is another key role for you as a successful leader. Learn the conceptual framework, technical skills, and practical tools necessary to successfully develop and manage your human resources using a competency-based approach. Combine practical, hands-on experience and contemporary theory, to explore the competency-based model of human resource management; the development of competency-based job descriptions; behaviourally based interviewing; and competency-based performance management. Instructor: Patricia Galaczy 118 management and leadership development for community settings certificate Improvement and Workplace Wellness (MDCS260) Prerequisites: MDCS110, MDCS120, MDCS230, MDCS240, MDCS250 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Maintaining and improving quality in community settings means understanding and sticking to accepted quality standards, focusing on the needs of clients, diagnosing and resolving quality gaps, and supporting continuous quality improvement in the workplace. Define your leadership role in the continuous quality improvement process, licensing requirements, best practices, and other sources of quality measurement. You will learn to engage staff members in quality improvement initiatives. Learn key features of a safe and healthy environment for clients and staff, including occupational health and safety issues, workplace wellness, critical incident stress debriefing, and emergency response planning. Instructor: Rob Goodall Module 7: Managing Scarce Resources (MDCS270) Prerequisites: MDCS110, MDCS120, MDCS230, MDCS240, MDCS250, MDCS260 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Never has there been a greater challenge for managers and supervisors in community settings to make the best use of the time and money available to them. Learn about clarifying goals and priorities; developing strategies and plans to guide your actions; maintaining strength and persistence to stay on course; and developing resilience to face the inevitable surprises and setbacks. You will also learn about funding sources, budgeting and simple financial control measures, diversified funding, fundraising, and grantsmanship. Instructor: Bruce Hardy Module 8: Managing a Changing Environment (MDCS280) Prerequisites: MDCS110, MDCS120, MDCS230, MDCS240, MDCS250, MDCS260, MDCS270 Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 To survive in the modern world, the community sector must demonstrate everincreasing levels of adaptability and resilience. Focus on the most recent changes in a variety of community settings, such as regionalization, new governance models, and emerging service trends. Learn from the lessons of transition models, systems thinking, and complexity science into the management of change. Through self-assessment, discussions, case assignments, and real on-the-job examples, you will learn how to maintain personal integrity, moral purpose, and client service in a constantly changing work environment. Instructor: Jan Wood 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership development 119 for community settings certificate Management and Leadership Development for Community Settings Assignment Project 1 (MDCS245) Fee: $150 To integrate the learning from Modules 1 to 4, you must successfully complete a written assignment that will benefit both your role as manager and your organization. The assignment must be completed within four months. Management and Leadership Development for Community Settings Assignment Project 2 (MDCS285) Fee: $150 To integrate the learning from Modules 5 to 8, you must successfully complete a written assignment that will benefit both your role as manager and your organization. The assignment must be completed within four months. CL courses 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 120 management and leadership: general and elective courses The following courses: are open to general enrolment; • may be used as electives for the Foundations of Effective Management and Leadership Certificate or the Management and Leadership Development for Community Settings Certificate; and • may be customized for your organization, agency or group. • Another Day, Another Transition: How to Lead Successful Change (MGMT141) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 143 This interactive and highly experiential two-day course will provide you with a practical and realistic toolkit for leading, supporting, and facilitating change processes in your organization. Through facilitator-led small-group activities and case studies, you’ll learn how to use more powerful language to coach people through the change process, how to interpret the emotions of transition, and how to use various strategies and tools to manage the dynamics of change in the workplace. Instructor: Linda-Ann Bowling Appreciative Inquiry (MGMT135) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 143 Appreciative Inquiry (AI) is an organizational change and group development approach that works well with workplace or classroom groups. Unlike the traditional problembased approaches, which focus on what is not working well, AI focuses on what is working well (appreciative) by engaging people in asking questions and telling stories (inquiry). This shift in focus to the positive generates life within the organization/group, enabling it to move more effectively towards its goals. You will examine the theory behind Appreciative Inquiry, engage in the 5D model (Definition, Discovery, Dream, Design, and Delivery), and explore ways to apply it in your own organizations/groups. This course may also be used as an elective in the Instructor Development Certificate. Instructors: Doug Kerr; Kathryn Thomson “This course refreshed me! I look forward to enriching my life with ‘appreciative inquiry’.” Vanessa Pickthall 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership: 121 general and elective courses Body Language at Work: Advanced Techniques (MGMT170) NEW Prerequisites: None Length: 1 Day (7 hours) Credit: .5 Fee: $180 Dates & locations: Page 143 Many of us are unaware of the true impact we have on others through our non-verbal communication. With every subtle gesture we are sending strong signals through our body language. Become aware of your personal style; what works for you and what doesn’t. Learn to use non-verbal nuances to your advantage and handle a wide range of professional situations with greater ease and confidence. Topics include an advanced understanding of facial expression, eye contact, professional greetings, negotiations, confrontations and non-verbal telephone etiquette. An excellent course for those involved in presentations, negotiations, confrontations and interviews. Instructor: Jason Cressey Business Communications: It’s All About You (MGMT134) Clear and Simple Writing (MGMT231) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 - $315 Dates & locations: Page 143 If you are a supervisor or manager who has difficulty putting what you want to say in writing, this course is ideal. Course content is based on plain language principles. Day 1 covers communication as a transaction, writing skills, business styles, and conveying organizational messages. Day 2 focuses on report writing and covers planning, organizing, and special writing techniques. Please bring two to three samples each of memos, letters, and reports you have written. These samples will be used on Day 2. Instructor: Susan Kauffmann 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 - $315 Dates & locations: Page 143 Miscommunication is one of the key factors affecting business productivity and personal growth. If you are in a frontline, mid-level, or senior position, and want to understand the impact of positive and negative energy in a workplace; you will learn to divert time spent on personal issues to time spent on business productivity and career enjoyment; and apply learned techniques to reduce overreaction or feelings of being overwhelmed. Set healthy, professional boundaries; develop an inclusive approach to communication to improve the flow of information and reduce administrative redundancy; and improve skills and efficiencies in e-mail and phone work. Instructor: Vals Fauquier 122 management and leadership: general and elective courses Coaching for Improved Performance (MGMT332) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 143 Leaders must have employee commitment in order to achieve the kinds of results needed in today’s workplace. If you want to develop your coaching skills to better guide others in problem solving and improving performance, this course will help you. The course provides strategies and skills to coach employees and achieve long-term results. Topics include identifying which type of coaching is required, avoiding the pitfalls involved with coaching, using specific communication skills to facilitate the coaching process, and using coaching to help develop commitment. Instructor: Maureen Hannah Flawless Facilitation the First Time (MGMT131) Prerequisites: None Length: 1 Day (7 hours) Credit: . .5 Fee: $180-$200 Dates & locations: Page 143 Flawless facilitation is the key to successful outcomes in meetings and presentations. In this one-day course, you will learn how a facilitator can contribute to effective group functioning and communications; how to prepare for a meeting or presentation; and you’ll develop the practical facilitation skills required to achieve a positive experience for group participants. Specific facilitation challenges and solutions will be clarified. Enrolment is limited to 16. Instructor: Leila Rahemtulla Leading and Managing the Generations in Today’s Workplace (MGMT156) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 145 Today’s leaders are faced with a unique challenge – how to successfully manage and lead individuals and groups from four different generations. What are the characteristics of the learning and communication styles of these four groups? In this two-day interactive course, you will learn how to create a successful working relationship with each generational group and acknowledges their distinctive contribution to the workplace. You will also develop tools and techniques to effectively communicate, increase motivation, and support the performance of each of the four generational groups. Instructor: Kathi Irvine 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership: 123 general and elective courses Leading with Emotional Intelligence (MGMT122) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 - $315 plus $35 for EQI instrument = $290 - $350 total fee Dates & locations: Page 145 Did you know that you can strengthen your leadership ability by increasing your emotional intelligence? This course will provide you with an understanding of what emotional intelligence is and how effective leaders use it in the workplace. You’ll explore areas in which emotional intelligence plays a key role, including problem solving, performance and effectiveness, communication in conflict situations, and leadership in a dynamic and changing environment. You will also have the opportunity to complete the BarOn Emotional Quotient-Inventory (EQ-I), and an online assessment will be arranged through one of the instructors, a certified EQ-I administrator. Instructors: Raj Gill; Maureen Hannah Make Presentations that Make Things Happen! (MGMT165) NEW Meeting Circles: For More Effective Meetings (MGMT172) Prerequisites: None Length: 2 days (14 hours) Fee: $255 Dates & locations: Page 145 Are you tired of ineffective meetings? Do you sit through meetings and wonder why they were held or sat through discussions that never seem to go any where? Even if you do the “right” thing and have a meeting purpose, have an agenda and stick to time limits many meetings are still unproductive. Why? Because most of us don’t communicate what we really think and feel as we do not feel safe enough to be candid. By using a Circle Meeting with its core principles and straight-forward process you can improve any meeting - from boardrooms to offices – with an authentic conversation. In this course you will learn the foundation principles of a Circle Meeting; the practices and step-by-step process to running a Meeting Circle, the role and skills of the Circle facilitator and how to introduce circles with little effort and cost to your workplace. Instructor: Maureen Fitzgerald 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: None Length: 1 Day (7 hours) Credit: .5 Fee: $180 Dates & locations: Page 145 In this one-day course, you will have the opportunity to develop the confidence and the competence to make a presentation that is interesting, engaging, and persuasive –one that makes things happen. This workshop prepares you to deliver well-organized oral presentations with confidence and clarity. Whether you are presenting to a small group of work colleagues or to a large external audience, this workshop prepares you to speak clearly and persuasively. Learn how to speak to a group using effective vocal, verbal and physical techniques in a style that matches the message. Manage potentially disruptive audience members and get buy-in. Change the normal anxiety that is part of the experience of making a presentation into the energy that ensures a powerful presentation. Instructor: Doug Kerr 124 management and leadership: general and elective courses Mentoring: Building New Leaders (MGMT157) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 145 Mentoring is an essential component of effective leadership. It provides opportunities for meaningful and challenging growth in the workplace. It is integral to the success and retention of valued employees. This two-day interactive course is designed to provide you with mentorship training for orienting, guiding, coaching, and developing a committed individual in a professional context. You’ll learn key strategies and address issues of effective mentoring that can be applied immediately in your workplace. You’ll also learn how to encourage and support beneficial change, build trust, engage in real communication, and use constructive feedback techniques. This is an opportunity to envision and design a dynamic partnership for your own situation, recognizing that when a mentor and protégé mutually commit, it’s transformative for both. Instructors: Maureen Hannah; Ann Naymie People Problems: How to Supervise Challenging Employees (MGMT315) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 146 Have you ever had the challenge of dealing with employees whose performance is ineffective or whose behaviour gets in the way? Managing these situations is demanding, stressful, and time consuming. If the situation is ignored, the motivation and productivity of all employees often suffers. Having the skills to deal with poor performance will make your job as a supervisor or manager easier and more satisfying. This course focuses on specific guidelines and techniques to help meet the challenge of problem performance confidently and effectively. Instructor: Joyanne Landers Project Management: Managing the Project and Leading the Project Team (MGMT166) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $275 Dates & locations: Page 146 This introduction to project management will provide you with what you need to feel confident assuming a leadership role on any project, large or small. You will be guided through the essentials of high performance project management: developing the plan, the structure, work estimates, project schedules and budgets. You will learn the leadership skills and qualities needed to communicate internally with your team and externally on behalf of the project, and the importance of leveraging the talents, perspective and energy of all your team members. For optimal benefit, bring an anticipated project to work on throughout the course. Instructor: Doug Kerr 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl management and leadership: 125 general and elective courses Team Building Tactics: Making the Whole Greater than the Sum (MGMT132) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 - $315 Dates & locations: Page 146 Teams are an essential part of a productive, efficient, and nurturing workplace. A bad team can be toxic; a good team can create positive experiences for employees and lead to greater accomplishments and levels of productivity than would be possible for individuals on their own. You’ll learn how to implement methods to ensure group harmony; develop techniques to differentiate the personal from the professional and encourage group members to energize each other; and explore some of the defined roles of a team, including difficult and uncooperative group members. You’ll also learn how individuals can change roles; how to implement strategies to discourage typecasting and stereotyping; and how to delegate in a team setting. Instructor: Jason Cressey To Tell the Truth: Dealing with Negativity in the Workplace (MGMT105) Turning Down the Heat: Being Reasonable with Unreasonable People (MGMT159) Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 147 Your clients have days when they face stressors that cause them to behave in seemingly unreasonable ways. Frontline staff in government, the private sector, and volunteer agencies more and more have to work with irritable, frustrated, distraught, angry, and demanding clients, which adds to their on-the-job stress. In this interactive workshop, you will examine practical techniques to resolve conflict situations, cool down difficult encounters, and disarm complainers. This workshop is fun, fast-moving, and highly participative, and uses real frontline examples. Learn how to keep angry clients from taking out their frustrations on frontline staff and ultimately transform conflict into cooperation. Instructor: Joyanne Landers 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 147 This course addresses one of the most pressing concerns in any work environment: what to do about the chronically negative, difficult, or challenging employee, colleague, or boss. The course explores the symptomatology of negative behaviour and offers concrete tools to enable participants to create a “risk-free” zone within themselves for speaking the truth about the situation. In this course, you will identify the emotional, mental, and physical consequences (for yourself and for others) of not addressing negativity in the workplace; demonstrate strategies for reducing the risks of speaking openly and truthfully; identify the barriers to implementing these strategies; and develop an action plan for success. The course is highly interactive and involves individual work as well as small- and large-group participation. Instructors: Georganne Oldham; Kathryn Thomson 126 management and leadership: general and elective courses Yes You Can. Dealing with Overwhelm: New Answers for Today’s Workplace (MGMT143) Prerequisites: Length: Credit: Fee: None 2 Days (14 hours) 1 $255 plus $35 for StressScan assessment instrument - $290 total fee Dates & locations: Page 147 Stress and other mental disorders such as anxiety and depression, are fast becoming the leading workplace disability in Canada, costing billions in lost productivity annually. Research shows that the traditional coping strategies to handle stress are no longer as effective as they once were. This powerful, highly interactive, and personally focused course is designed for any frontline, supervisory or management-level individual who is searching for new ways of dealing with feeling overwhelmed in their lives. You will explore current organizational trends; have the opportunity to identify current coping patterns and beliefs that create stress and hinder positive change; and learn to implement strategies for a personal position of choice and control. During the course, you will use advanced focus techniques, including meditation, to mobilize your internal resources and regain a sense of work/life balance. Instructors: Vals Fauquier; Georganne Oldham “This was one of the best courses I have ever taken.” Julie Renton - Westcoast Family Resources For more information: Sandra Rice, Program Coordinator, Management & Leadership Programs 604.528.5633 or leadership@jibc.ca Georganne Oldham, Program Coordinator, Management & Leadership Programs 604.528.5623 or leadership@jibc.ca Nenita Capili, Program Assistant, Management & Leadership Programs 604.528.5631 or leadership@jibc.ca Linda Davies, Program Assistant, Management & Leadership Programs 604.528.5630 or leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl TRANSFORMATIONAL LEADERSHIP: NEW LENSES FOR TODAY’S LEADERS 127 You are being called upon today to be a leader at every level in your organization. Leadership today is a way of being, not just a job. How can you meet today’s challenges and still make a difference in the work that you do? How can you have the courageous conversations that are required to create meaningful change in your workplace environments? How do you find deeper sources of passion, creativity and spirit in your work? By participating in these highly interactive courses you will learn to: reenergize yourself and find ways to inspire others • engage others in meaningful dialogue and dare to “make a difference” in your workplace and community • encourage others to create a sustainable work environment that embraces health, wellness and productivity. • These courses can be customized and delivered in your workplace and communities. They are great topics for professional development days, retreats and special events. Creativity and the Lighter Side of Leadership (MGMT167) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $290 Dates & locations: Page 143 Do your responsibilities as a leader give you a sense of seriousness – a sense of being solely responsible for the workplace’s direction and success? When we stop taking ourselves too seriously and bring humour and play into the workplace, many changes happen - creativity skyrockets, morale improves, people become energized, productivity goes up, and the place transforms. A skillful leader creates opportunities for creativity and innovation - both for themselves and their staff. In this highly experiential course, we will engage in a rich set of activities from the world of creativity, experiential education, performing arts, storytelling, eastern philosophies and practices, and specialized kinesiology to engage the whole person - mind, body, and soul. While doing it, we will explore the benefits of the tools, techniques, and activities and their application to diverse workplace situations - meetings, conversations, challenges, employee engagement, creativity sessions - and have fun in the process. Add these skills to your leadership repertoire and watch employee engagement take off. Instructor: Simon Goland transformational leadership 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl transformational leadership Georganne Oldham, Program Coordinator, Management & Leadership Programs Phone: 604.528.5623 Email: leadership@jibc.ca 128 transformational leadership courses Leadership and the Way of the Horse (MGMT145) Prerequisites: Length: Credit: Fee: None 1 Day (7 hours) .5 $255 plus $35 fee for stable and horse facilitators/lunch = $290 total fee Dates & locations: Page 145 This dynamic, interactive, and highly experiential one-day course will renew and re-energize you as a leader. Working with a team of highly skilled co-facilitators – the horses – you will quickly learn the importance of integrity, intention, and authenticity as a leader. Horses are natural teachers and will enable you to see leadership from a transformative perspective. Respect as a leader is earned by the presence that we bring to our relationships and the clarity with which we act. This program will have a profound and lasting impact on your understanding of what makes a true leader. Enrolment is limited. (Horses will not be available for riding.) Instructor: Linda-Ann Bowling Maximizing Your Brain Potential: The Modern Leadership Tool (MGMT160) NEW Prerequisites: None Length: 1 Day (7 hours) Credit: .5 Fee: $180 Dates & locations: Page 145 Your brain is the ultimate PDA (Personal Digital Assistant, for the less technical folks out there). The human brain has the “RAM” or storage capacity of about 10 million thousand-page books. Its processing speed is incalculable. Most of us fill less than 50 per cent of that capacity and utilize less than 10 per cent of our processing ability to process new or novel material on a given day. This course will introduce you to the most current research findings in the fields of cognitive psychology, neuropsychology, psychopharmacology, and brain anatomy. You will be given practical tools to apply this knowledge for more effective daily functioning, achieving the “edge effect.” You will understand the impact of stress on the brain as well as examine other common barriers to optimal brain functioning. You will understand better how these barriers manifest physically, emotionally, spiritually, and interpersonally. As leaders in your organizations, you will also gain an understanding of and learn practical strategies for how to achieve and maintain optimal brain functioning as it applies to both the individuals and to the teams you lead. Instructor: Kathryn Priest-Peries transformational leadership 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl transformational leadership courses 129 Spiral Dynamics: Leadership That’s One Step Ahead (MGMT154) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $290 Dates & locations: Page 146 How do you lead in a workplace that is always changing? Is your leadership approach appropriate to the values and worldviews of the people you are called upon to lead? How do leaders develop strategies that keep them one step ahead of change? This course will use the values framework of an innovative model called Spiral Dynamics Integral, for leaders to discover the roots of their bio-psycho-cultural-social capacities for leadership. Participants will learn the basic developmental stages of the adaptive, evolutionary, cyclical spiral of leadership. They will gain an understanding of how leadership effectiveness is a function of adapting to both worldviews and life conditions in the workplace. In this course, you will explore how they are responding to the dynamics of change and will learn to recognize appropriate strategic leadership options within eight variations of change. You will have an opportunity to use an online self-assessment. Instructor: Marilyn Hamilton Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $290 Dates & locations: Page 146 The truth is we spend more time at work than with our families, with our friends, or in the natural world; if we are not asking the big questions of what it means to be fully human at work, we may not ask them at all. In the context of constant change, the organization that is building the endurance and capacity to succeed, is the organization that is willing to inquire beneath surface structures into the prime motivators of employee performance. At the deepest level, all employee actions and behaviours are based upon a set of fundamental and universal human needs. Learning to identify and integrate these needs is the single most important action you and your organization can take to build and strengthen organizational capacity. During this two-day course, you will explore several established models of defining and meeting essential human needs (Nonviolent Communication, Circle of Courage), and learn how these needs, when addressed, can serve to answer the bigger questions of who we are at work, and engage and motivate employees to unprecedented standards of performance. Instructor: Patricia Galaczy transformational leadership 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl transformational leadership Strengthening Organizational Capacity: Asking Life’s Important Questions (MGMT168) NEW 130 transformational leadership courses The Quantum Way: Learning from the Future (MGMT155) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $290 Dates & locations: Page 146 Science has traditionally been used as a metaphor for how we view the world and how we structure our organizations. The prevailing metaphor has been drawn from a Newtonian paradigm and organizations have evolved as if people, events and structures could be managed in a static, predictable manner. But a new metaphor, based on quantum physics is emerging. This course is an exploration of questions like: What does quantum physics have to do with leadership, organizations and our daily life? What does the uncertainty principle tell us about performance planning? What does a probability wave have to do with organizational structures? In this two-day journey we will explore current ‘quantum’ practices that are arising from the new paradigm of quantum physics. These practices include open space technology, sustained dialogue, appreciative inquiry, and world café style conversations. The course will draw on the theory and practice of quantum practitioners such as Margaret Wheatley, Ken Wilber, Peter Senge and Otto Scharmer. Prerequisites for attending this course: profound curiosity, an open mind and heart, and a willingness to learn from the emerging future. Instructor: Patricia Galaczy and Kathryn Thomson “I took this course on the assumption I would improve overall communication in both work and possibly in my personal life. I find myself now a better listener and communicator not to mention wanting to delve into “quantum questions” and accept whatever answers may come.” Nancy Johnson Transformative Conversations in the Workplace (MGMT144) NEW Prerequisites: None Length: 2 Days (14 hours) Credit: 1 Fee: $255 Dates & locations: Page 147 In this two-day highly experiential course, you will gain a deeper understanding of the role and value of dialogue in the workplace, and knowledge of how to host meaningful conversations that will transform any workplace, create a collective sense of purpose, and help people produce positive results. You will learn the differences among the four different levels of conversation. As well, you will gain experience in applying practices that produce the environment in which dialogue can occur, including Appreciative Inquiry, World Café conversations, open space technology, and the art of asking generative questions. Instructors: Patricia Galaczy; Kathryn Thomson “The facilitators successfully contributed & created to the environment of safety, stillness, and respect, that allowed for participation and sharing.” Marnee Pearce - WorkSafe BC transformational leadership 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl Personal Safety Training Threats to those working in the frontline include a range of issues such as dealing with difficult or unpredictable individuals, abusive language and attacks. Develop your skills and knowledge and equip yourself with essential tools in ensuring your personal safety while at work. Attend a course or arrange for a customized on-site workshop. Consultation and assessment for organisations arranged on request. For an application package email personalsafety@jibc.ca or phone: 604.538.5538. www.jibc.ca/personalsafety 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 132 cl course listings by date date course location fee 2007 Sep 24-26 Foundations of Effective Management and Leadership Part 1 FMGMT100 New Westminster $380 Sep 26-27 Module 1: The Leadership Challenge and You MDCS110 New Westminster $255 Oct 2-3 Instructional Skills, Level 1 ID110 New Westminster $340 Oct 4-5 Module 7: Managing Scarce Resources MDCS270 New Westminster $255 Oct 11-12 People Problems: How to Supervise Challenging Employees MGMT315 New Westminster $255 Oct 17-18 Leading with Emotional Intelligence MGMT122 New Westminster $290 Oct 22-24 Foundations of Effective Management and Leadership Part 1 FMGMT100 New Westminster $380 Oct 23-24 Appreciative Inquiry MGMT135 New Westminster $255 Oct 25-26 Module 2: Leading Through Effective Communication MDCS120 New Westminster $255 Oct 25 Make Presentations That Make Things Happen MGMT165 New Westminster $180 Oct 25-26 Meeting Circles: For More Effective Meetings MGMT172 New Westminster $255 Oct 29-Nov 2 Foundations of Effective Management and Leadership Parts 1&2 FMGMT250 New Westminster $640 Nov 5-6 To Tell the Truth: Dealing with Negativity in the Workplace MGMT105 New Westminster $255 Nov 5-6 Module 8: Managing a Change Environment MDCS280 New Westminster $255 Nov 5-6 Instructional Skills, Level 1 ID110 New Westminster $340 Nov 7-8 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace (Course material fee $35) MGMT143 New Westminster $255 Nov 9 Flawless Facilitation the First Time MGMT131 New Westminster $180 Nov 15-16 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 New Westminster $255 Nov 19-20 Foundations of Effective Management and Leadership Part 2 FMGMT200 New Westminster $260 Nov 21-22 Business Communications: It's All About You MGMT134 New Westminster $255 604.528.5608 www.jibc.ca/ccrcl 1.888.799.0801 cl course listings by date 133 date course location fee 2007 CONTINUED Nov 21-22 Dynamic Visual Aids ID102 New Westminster $320 Nov 22-23 Module 3: Leading Effective Teams MDCS230 New Westminster $255 Nov 23 Make Presentations that Make Things Happen MGMT 165 Victoria $200 Nov 26-27 Clear and Simple Writing MGMT231 Victoria $315 Nov 28-29 Transformative Conversations in the Workplace MGMT144 New Westminster $255 Nov 29-30 Foundations of Effective Management and Leadership Part 3 FMGMT301 New Westminster $260 Dec 3-4 Foundations of Effective Management and Leadership Part 2 FMGMT200 New Westminster $260 Dec 3-4 Instructional Skills, Level 2 ID120 New Westminster $320 Dec 5-7 Foundations of Effective Management and Leadership Part 4 FMGMT401 New Westminster $380 Dec 5-6 Module 4: Mastering Effective Employee Relations MDCS240 New Westminster $255 Dec 7 Maximizing Your Brain Potential: The Modern Leadership Tool MGMT160 New Westminster $180 Dec 12-13 Creativity and the Lighter Side of Leadership MGMT167 New Westminster $290 Jan 8-9 Module 5: Managing Human Resources MDCS250 New Westminster $255 Jan 17-18 Fundamentals of Instructional Planning ID210 New Westminster $370 Jan 22-23 Coaching for Improved Performance MGMT332 New Westminster $255 Jan 30-31 Module 1: The Leadership Challenge and You MDCS110 New Westminster $255 Feb 4-5 Foundations of Effective Management and Leadership Part 3 FMGMT301 New Westminster $260 Feb 7-8 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness MDCS260 New Westminster $255 Feb 7-8 Instructional Skills, Level 1 ID110 New Westminster $340 Feb 12-13 Leading with Emotional Intelligence MGMT122 Victoria $350 Feb 14-15 Module 2: Leading Through Effective Communication MDCS120 New Westminster $255 2008 1.888.799.0801 www.jibc.ca/ccrcl CL courses by date 604.528.5608 134 cl course listings by date date course location fee Feb 15, Apr 17-18 Instructional Skills Practicum Assessment Feb 18-20 Foundations of Effective Management and Leadership Part 1 FMGMT100 Victoria $435 Feb 20-21 Turning Down the Heat: Being Reasonable with People MGMT159 New Westminster $255 Feb 25-27 Foundations of Effective Management and Leadership Part 4 FMGMT401 New Westminster $380 Feb 25-26 Conducting a Needs Assessment ID203 New Westminster $320 Feb 28-29 Spiral Dynamics: Leadership That's One Step Ahead MGMT154 New Westminster $290 Mar 3-7 Foundations of Effective Management and Leadership Parts 3&4 FMGMT350 New Westminster $640 Mar 6-7 Module 7: Managing Scarce Resources MDCS270 New Westminster $255 Mar 10-11 Foundations of Effective Management and Leadership Part 2 FMGMT200 Victoria $320 Mar 10 Body Language at Work: Advanced Techniques MGMT170 New Westminster $180 Mar 11-12 Mastering the Complexity of Group Dynamics ID101 New Westminster $320 Mar 27-28 Module 3: Leading Effective Teams MDCS230 New Westminster $255 Mar 31-Apr 1 The Quantum Way: Learning from the Future MGMT155 New Westminster $290 Apr 2-3 Module 8: Managing a Change Environment MDCS280 New Westminster $255 Apr 2-3 Appreciative Inquiry MGMT135 New Westminster $255 Apr 4 Flawless Facilitation the First Time MGMT131 New Westminster $180 Apr 7-8 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 Victoria $315 Apr 7-8 Instructional Skills, Level 1 Apr 7-8 Apr 9-10 2008 CONTINUED ID260 New Westminster $550 ID110 New Westminster $340 Leading and Managing the Generations in Today's Workplace MGMT156 New Westminster $255 Strengthening Organizational Capacity; Asking Life's Important Questions MGMT168 New Westminster $290 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by date 135 date course location fee Apr 14-18 Foundations of Effective Management and Leadership Parts 1&2 FMGMT250 New Westminster $640 Apr 17-18 Module 4: Mastering Effective Employee Relations MDCS240 New Westminster $255 Apr 21-22 Another Day, Another Transition: How to Lead Successful Change MGMT141 New Westminster $255 Apr 21, Jun 24-25 Instructional Skills Practicum Assessment ID260 New Westminster $550 Apr 23-24 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace (Course material Fee $35) MGMT143 New Westminster $255 Apr 29-30 Training with Neuro Linguistic Programming (NLP) ID105 New Westminster $320 May 1-2 Instructional Skills, Level 2 ID120 New Westminster $320 May 5 Flawless Facilitation the First Time MGMT131 Victoria $200 May 5-6 People Problems: How to Supervise Challenging Employees MGMT315 New Westminster $255 May 12-13 Project Management: Managing the Project and Leading the Project Team MGMT166 New Westminster $275 May 12-14 Foundations of Effective Management and Leadership Part 1 FMGMT100 New Westminster $380 May 14-15 Module 5: Managing Human Resources MDCS250 New Westminster $255 May 15-16 Ideas for Active Learning ID201 New Westminster $370 May 20-21 Business Communications: It's All About You MGMT134 Victoria $315 May 26-27 To Tell the Truth: Dealing with Negativity in the Workplace MGMT105 New Westminster $255 May 28-29 Mentoring: Building New Leaders MGMT157 New Westminster $255 May 29-30 Fundamentals of Instructional Planning ID210 New Westminster $370 Jun 2-3 Business Communications: It's All About You MGMT134 New Westminster $255 Jun 4-5 Clear and Simple Writing MGMT231 New Westminster $255 2008 CONTINUED 1.888.799.0801 www.jibc.ca/ccrcl CL courses by date 604.528.5608 136 cl course listings by date date course location fee Jun 5-6 Development and Delivery of Online Learning Jun 6 Leadership and the Way of the Horse MGMT145 Richmond $290 Jun 9-10 Foundations of Effective Management and Leadership Part 2 FMGMT200 New Westminster $260 Jun 9-10 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness MDCS260 New Westminster $255 Jun 9-10 Yes You Can. Dealing with Overwhelm: New Answers for Today’s Workplace MGMT 143 Victoria $350 Jun 11-12 Leading with Emotional Intelligence MGMT122 New Westminster $290 Jun 16-20 Foundations of Effective Management and Leadership Parts 3&4 FMGMT350 New Westminster $640 Jun 16-17 Evaluating Training Programs ID220 New Westminster $320 Jun 23-24 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 New Westminster $255 Jun 25 Maximizing Your Brain Potential: The Modern Leadership Tool MGMT160 New Westminster $180 June 25-26 Meeting Circles: Fore More Effective Meetings MGMT172 New Westminster $255 2008 CONTINUED 604.528.5608 1.888.799.0801 ID202 New Westminster www.jibc.ca/ccrcl $370 cl course listings by location 137 date course instructor fee Justice Institute of BC - New Westminster Sep 24-26 Foundations of Effective Management and Leadership Part 1 FMGMT100 Rick Thomas $380 Sep 26-27 Module 1: The Leadership Challenge and You MDCS110 Liz Robinson $255 Oct 2-3 Instructional Skills, Level 1 ID110 Colleen Vaughan $340 Oct 4-5 Module 7: Managing Scarce Resources MDCS270 Bruce Hardy Oct 11-12 People Problems: How to Supervise Challenging Employees MGMT315 Joyanne Landers $255 Oct 17-18 Leading with Emotional Intelligence MGMT122 Raj Gill, Maureen $290 Hannah Oct 22-24 Foundations of Effective Management and Leadership Part 1 FMGMT100 Gina Buchanan $380 Oct 23-24 Appreciative Inquiry MGMT135 Doug Kerr $255 Oct 25-26 Module 2: Leading Through Effective Communication MDCS120 Christine Norman, Joyce Nolin $255 Oct 25 Make Presentations That Make Things Happen MGMT165 Doug Kerr $180 Oct 25-26 Meeting Circles: For More Effective Meetings MGMT172 New Westminster $255 Oct 29-Nov 2 Foundations of Effective Management and Leadership Parts 1&2 FMGMT250 Georganne Oldham, Gina Buchanan $630 Nov 5-6 Instructional Skills, Level 1 ID110 Doug Kerr $340 Nov 5-6 Module 8: Managing a Change Environment MDCS280 Jan Wood $255 Nov 5-6 To Tell the Truth: Dealing with Negativity in the Workplace MGMT105 Georganne Oldham, Kathryn Thomson $255 Nov 7-8 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace (Course material fee $35) MGMT143 Vals Fauquier, Georganne Oldham $255 Nov 9 Flawless Facilitation the First Time MGMT131 Leila Rahemtulla $180 1.888.799.0801 www.jibc.ca/ccrcl CL courses by location 604.528.5608 $255 138 cl course listings by location date course instructor fee Justice Institute of BC - New Westminster Continued Nov 15-16 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 Jason Cressey $255 Nov 19-20 Foundations of Effective Management and Leadership Part 2 FMGMT200 Georganne Oldham $260 Nov 21-22 Dynamic Visual Aids ID102 Rob Goodall $320 Nov 21-22 Business Communications: It's All About You MGMT134 Vals Fauquier $255 Nov 22-23 Module 3: Leading Effective Teams MDCS230 Martha Joy $255 Nov 28-29 Transformative Conversations in the Workplace MGMT144 Kathryn Thomson, Patricia Galaczy $255 Nov 29-30 Foundations of Effective Management and Leadership Part 3 FMGMT301 Gail Sexsmith $260 Dec 3-4 Foundations of Effective Management and Leadership Part 2 FMGMT200 Gina Buchanan $260 Dec 3-4 Instructional Skills, Level 2 ID120 Leila Rahemtulla $320 Dec 5-7 Foundations of Effective Management and Leadership Part 4 FMGMT401 Patricia Galaczy $380 Dec 5-6 Module 4: Mastering MDCS240 Effective Employee Relations Gail Sexsmith $255 Dec 7 Maximizing Your Brain Potential: The Modern Leadership Tool MGMT160 Kathryn PriestPeries $180 Dec 12-13 Creativity and the Lighter Side of Leadership MGMT167 Simon Goland $290 2008 Jan 8-9 Module 5: Managing Human Resources MDCS250 Patricia Galaczy $255 Jan 17-18 Fundamentals of Instructional Planning ID210 Leila Rahemtulla $370 Jan 22-23 Coaching for Improved Performance MGMT332 Maureen Hannah $255 Jan 30-31 Module 1: The Leadership Challenge and You MDCS110 Liz Robinson $255 Feb 4-5 Foundations of Effective Management and Leadership Part 3 FMGMT301 Gail Sexsmith $260 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by location 139 date course instructor fee Justice Institute of BC - New Westminster Continued Instructional Skills, Level 1 ID110 Colleen Vaughan $340 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness MDCS260 Rob Goodall $255 Feb 14-15 Module 2: Leading Through Effective Communication MDCS120 Christine Norman, Joyce Nolin $255 Feb 15, Apr 17-18 Instructional Skills Practicum ID260 Assessment Ruth Faber $550 Feb 20-21 Turning Down the Heat: Being Reasonable with People MGMT159 Joyanne Landers $255 Feb 25-27 Foundations of Effective Management and Leadership Part 4 FMGMT401 Patricia Galaczy $380 Feb 25-26 Conducting a Needs Assessment ID203 Ruth Faber $320 Feb 28-29 Spiral Dynamics: Leadership That's One Step Ahead MGMT154 Marilyn Hamilton $290 Mar 3-7 Foundations of Effective Management and Leadership Parts 3&4 FMGMT350 Gail Sexsmith, Patricia Galaczy $640 Mar 6-7 Module 7: Managing Scarce Resources MDCS270 Bruce Hardy $255 Mar 10 Body Language at Work: Advanced Techniques MGMT170 Jason Cressey $180 Mar 11-12 Mastering the Complexity of Group Dynamics ID101 Rhonda Margolis $320 Mar 27-28 Module 3: Leading Effective Teams MDCS230 Martha Joy $255 Mar 31-Apr 1 The Quantum Way: Learning from the Future MGMT155 Kathryn Thomson, Patricia Galaczy $290 Apr 2-3 Module 8: Managing a Change Environment MDCS280 Jan Wood $255 Apr 2-3 Appreciative Inquiry MGMT135 Kathryn Thomson $255 Apr 4 Flawless Facilitation the First Time MGMT131 Leila Rahemtulla $180 Apr 7-8 Instructional Skills, Level 1 ID110 Doug Kerr $340 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses by location Feb 7-8 Feb 7-8 140 cl course listings by location date course instructor fee Justice Institute of BC - New Westminster Continued Apr 7-8 Leading and Managing the Generations in Today's Workplace MGMT156 Kathi Irvine $255 Apr 9-10 Strengthening Organizational Capacity; Asking Life's Important Questions MGMT168 Patricia Galaczy $290 Apr 14-18 Foundations of Effective Management and Leadership Parts 1&2 FMGMT250 Georganne Oldham, Gina Buchanan $640 Apr 17-18 Module 4: Mastering MDCS240 Effective Employee Relations Gail Sexsmith $255 Apr 21, Jun 24-25 Instructional Skills Practicum ID260 Assessment Ruth Faber $550 Apr 21-22 Another Day, Another Transition: How to Lead Successful Change MGMT141 Linda-Ann Bowling $255 Apr 23-24 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace (Course material Fee $35) MGMT143 Vals Fauquier, Georganne Oldham $255 Apr 29-30 Training with Neuro Linguistic Programming (NLP) ID105 Tracie Moser $320 May 1-2 Instructional Skills, Level 2 ID120 Leila Rahemtulla $320 May 5-6 People Problems: How to Supervise Challenging Employees MGMT315 Joyanne Landers $255 May 12-14 Foundations of Effective Management and Leadership Part 1 FMGMT100 Georganne Oldham $380 May 12-13 Project Management: Managing the Project and Leading the Project Team MGMT166 Doug Kerr $275 May 14-15 Module 5: Managing Human Resources MDCS250 Patricia Galaczy $255 May 15-16 Ideas for Active Learning ID201 Leila Rahemtulla $370 May 26-27 To Tell the Truth: Dealing with Negativity in the Workplace MGMT105 Georganne Oldham, Kathryn Thomson $255 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by location 141 date course instructor fee Justice Institute of BC - New Westminster Continued Mentoring: Building New Leaders MGMT157 Maureen Hannah, Ann Naymie $255 May 29-30 Fundamentals of Instructional Planning ID210 Leila Rahemtulla $370 Jun 2-3 Business Communications: It's All About You MGMT134 Vals Fauquier $255 Jun 4-5 Clear and Simple Writing MGMT231 Susan Kauffmann $255 Jun 5-6 Development and Delivery of Online Learning ID202 Leila Rahemtulla $370 Jun 9-10 Foundations of Effective Management and Leadership Part 2 FMGMT200 Gina Buchanan $260 Jun 9-10 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness MDCS260 Rob Goodall $255 Jun 11-12 Leading with Emotional Intelligence MGMT122 Raj Gill, Maureen $290 Hannah Jun 16-20 Foundations of Effective Management and Leadership Parts 3&4 FMGMT350 Gail Sexsmith, Patricia Galaczy $640 Jun 16-17 Evaluating Training Programs ID220 Marg Penney $320 Jun 23-24 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 Jason Cressey $255 Jun 25 Maximizing Your Brain Potential: The Modern Leadership Tool MGMT160 Kathryn PriestPeries $180 Jun 25-26 Meeting Circles: For More Effective Meetings MGMT172 TBA $255 Nov 23 Make Presentations that Make Things Happen MGMT165 Doug Kerr $200 Nov 26-27 Clear and Simple Writing MGMT231 Susan Kauffmann $315 Feb 12-13 Leading with Emotional Intelligence MGMT122 Raj Gill, Maureen $350 Hannah Justice Institute of BC - Victoria 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses by location May 28-29 142 cl course listings by location date course instructor fee Feb 18-20 Foundations of Effective Management and Leadership Part 1 FMGMT100 Gail Sexsmith $435 Mar 10-11 Foundations of Effective Management and Leadership Part 2 FMGMT200 Gail Sexsmith $320 Apr 7-8 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 Jason Cressey $315 May 5 Flawless Facilitation the First Time MGMT131 Leila Rahemtulla $200 May 20-21 Business Communications: It's All About You MGMT134 Vals Fauquier $315 June 9-10 Yes You Can. Dealing with Overwhelm: New Answers for Today’s Workplace MGMT143 Vals Fauquier/ Georganne Oldham $350 Justice Institute of BC - Victoria Continued 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by course name 143 course page date instructor location fee Another Day, Another Transition: How to Lead Successful Change MGMT141 120 Apr 21-22 Linda-Ann Bowling New Westminster $255 Oct 23-24 Doug Kerr New Westminster $255 Apr 2-3 Kathryn Thomson New Westminster $255 Appreciative Inquiry MGMT135 102 Body Language at Work: Advanced Techniques MGMT170 121 Mar 10 Jason Cressey New Westminster $180 Business Communications: It's All About You MGMT134 121 Nov 21-22 Vals Fauquier New Westminster $255 May 20-21 Vals Fauquier Victoria $315 Jun 2-3 Vals Fauquier New Westminster $255 Clear and Simple Writing MGMT231 121 Nov 26-27 Susan Kauffmann Victoria $315 Jun 4-5 Susan Kauffmann New Westminster $255 New Westminster $255 New Westminster $320 Coaching for Improved Performance MGMT332 122 Jan 22-23 Maureen Hannah Conducting a Needs Assessment ID203 104 Feb 25-26 Ruth Faber Creativity and the Lighter Side of Leadership MGMT167 127 Dec 12-13 Simon Goland New Westminster $290 Leila Rahemtulla New Westminster $370 Rob Goodall New Westminster $320 New Westminster $320 Development and Delivery of Online Learning ID202 104 Jun 5-6 102 Nov 21-22 Evaluating Training Programs ID220 104 Jun 16-17 Marg Penney Flawless Facilitation the First Time MGMT131 103 Nov 9 Leila Rahemtulla New Westminster $180 Apr 4 Leila Rahemtulla New Westminster $180 May 5 Leila Rahemtulla Victoria $200 Foundations of Effective Management and Leadership Part 1 FMGMT100 Leading the Way 109 Sep 24-26 Rick Thomas New Westminster $380 Oct 22-24 Gina Buchanan New Westminster $380 Feb 18-20 Gail Sexsmith Victoria $435 May 12-14 Georganne Oldham New Westminster $380 Foundations of Effective Management and Leadership Part 2 FMGMT200 Leading Through Effective Conflict and Change 109 Nov 19-20 Georganne Oldham New Westminster $260 Dec 3-4 Gina Buchanan $260 604.528.5608 1.888.799.0801 New Westminster www.jibc.ca/ccrcl CL courses by course name Dynamic Visual Aids ID102 144 cl course listings by course name course page date instructor location fee Foundations of Effective Management and Leadership Part 2 FMGMT200 Leading Through Effective Conflict and Change Continued 109 Mar 10-11 Gail Sexsmith Victoria $320 Jun 9-10 Gina Buchanan New Westminster $260 Foundations of Effective Management and Leadership Part 3 FMGMT301 The Leader’s Role in Effective Employee Relations 110 Nov 29-30 Gail Sexsmith New Westminster $260 Feb 4-5 Gail Sexsmith New Westminster $260 Foundations of Effective Management and Leadership Part 4 FMGMT401 The Leader’s Role in Human Resource Management 110 Dec 5-7 Patricia Galaczy New Westminster $380 Feb 25-27 Patricia Galaczy New Westminster $380 Foundations of Effective Management and Leadership Parts 1&2 FMGMT250 109 Oct 29Nov 2 Georganne Oldham, Gina Buchanan New Westminster $640 Apr 14-18 Georganne Oldham, Gina Buchanan New Westminster $640 Foundations of Effective Management and Leadership Parts 3&4 FMGMT350 110 Mar 3-7 Gail Sexsmith, Patricia Galaczy New Westminster $640 Jun 16-20 Gail Sexsmith, Patricia Galaczy New Westminster $640 Fundamentals of Instructional Planning ID210 100 Jan 17-18 Leila Rahemtulla New Westminster $370 May 29-30 Leila Rahemtulla New Westminster $370 Leila Rahemtulla New Westminster $370 Ideas for Active Learning ID201 105 May 15-16 Instructional Skills Practicum Assessment ID260 101 Feb 15, Apr 17-18 Ruth Faber New Westminster $550 Apr 21, Jun 24-25 Ruth Faber New Westminster $550 Instructional Skills, Level 1 ID110 100 Oct 2-3 Colleen Vaughan New Westminster $340 Nov 5-6 Doug Kerr New Westminster $340 Feb 7-8 Colleen Vaughan New Westminster $340 Apr 7-8 Doug Kerr New Westminster $340 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by course name 145 course page date instructor location fee Instructional Skills, Level 2 ID120 100 Dec 3-4 Leila Rahemtulla New Westminster $320 May 1-2 Leila Rahemtulla New Westminster $320 Richmond $290 Leadership and the Way of the Horse MGMT145 128 Jun 6 Linda-Ann Bowling Leading and Managing the Generations in Today's Workplace MGMT156 122 Apr 7-8 Kathi Irvine New Westminster $255 Leading with Emotional Intelligence MGMT122 123 Oct 17-18 Raj Gill, Maureen Hannah New Westminster $290 Feb 12-13 Raj Gill, Maureen Hannah Victoria $350 Jun 11-12 Raj Gill, Maureen Hannah New Westminster $290 Make Presentations That Make Things Happen MGMT165 103 Oct 25 Doug Kerr New Westminster $180 Nov 23 Doug Kerr Victoria $200 New Westminster $320 Mastering the Complexity of Group Dynamics ID101 105 Mar 11-12 Rhonda Margolis Maximizing Your Brain Potential: The Modern Leadership Tool MGMT160 128 Kathryn PriestPeries New Westminster $180 Jun 25 Kathryn PriestPeries New Westminster $180 Meeting Circles: For More Effective Meetings MGMT172 123 Oct 25-26 Maureen Fitzgerald New Westminster $255 June 25-26 Maureen Fitzgerald New Westminster $255 New Westminster $255 Mentoring: Building New Leaders MGMT157 124 May 28-29 Maureen Hannah, Ann Naymie Module 1: The Leadership Challenge and You MDCS110 116 Sep 26-27 Liz Robinson New Westminster $255 Jan 30-31 Liz Robinson New Westminster $255 Module 2: Leading Through Effective Communication MDCS120 116 Oct 25-26 Christine Norman, Joyce Nolin New Westminster $255 Feb 14-15 Christine Norman, Joyce Nolin New Westminster $255 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses by course name Dec 7 146 cl course listings by course name course page date instructor location fee Module 3: Leading Effective Teams MDCS230 116 Nov 22-23 Marth Joy New Westminster $255 Mar 27-28 Marth Joy New Westminster $255 Module 4: Mastering Effective Employee Relations MDCS240 117 Dec 5-6 Gail Sexsmith New Westminster $255 Apr 17-18 Gail Sexsmith New Westminster $255 Module 5: Managing Human Resources MDCS250 117 Jan 8-9 Patricia Galaczy New Westminster $255 May 14-15 Patricia Galaczy New Westminster $255 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness MDCS260 118 Feb 7-8 Rob Goodall New Westminster $255 Jun 9-10 Rob Goodall New Westminster $255 Module 7: Managing Scarce Resources MDCS270 118 Oct 4-5 Bruce Hardy New Westminster $255 Mar 6-7 Bruce Hardy New Westminster $255 Module 8: Managing a Changing Environment MDCS280 118 Nov 5-6 Jan Wood New Westminster $255 Apr 2-3 Jan Wood New Westminster $255 People Problems: How to Supervise Challenging Employees MGMT315 124 Oct 11-12 Joyanne Landers New Westminster $255 May 5-6 Joyanne Landers New Westminster $255 Project Management: Managing the Project and Leading the Project Team MGMT166 124 May 12-13 Doug Kerr New Westminster $275 The Quantum Way: Learning from the Future MGMT155 130 Mar 31-Apr Kathryn Thomson, 1 Patricia Galaczy New Westminster $290 Spiral Dynamics: Leadership That's One Step Ahead MGMT154 129 Feb 28-29 Marilyn Hamilton New Westminster $290 Strengthening Organizational Capacity; Asking Life's Important Questions MGMT168 129 Apr 9-10 Patricia Galaczy New Westminster $290 Team Building Tactics: Making the Whole Greater than the Sum MGMT132 125 Nov 15-16 Jason Cressey New Westminster $255 Apr 7-8 Jun 23-24 Jason Cressey Victoria $315 Jason Cressey New Westminster $255 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by course name 147 course page date instructor location fee To Tell the Truth: Dealing with Negativity in the Workplace MGMT105 125 Nov 5-6 Georganne Oldham, Kathryn Thomson New Westminster $255 May 26-27 Georganne Oldham, Kathryn Thomson New Westminster $255 Training with Neuro Linguistic Programming (NLP) ID105 103 Apr 29-30 Tracie Moser New Westminster $320 Transformative Conversations in the Workplace MGMT144 130 Nov 28-29 Kathryn Thomson, Patricia Galaczy New Westminster $255 Turning Down the Heat: Being Reasonable with People MGMT159 125 Feb 20-21 Joyanne Landers New Westminster $255 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace MGMT143 126 Nov 7-8 Vals Fauquier, New Westminster Georganne Oldham $255 Apr 23-24 Vals Fauquier, New Westminster Georganne Oldham $255 June 9-10 Vals Fauquier, Victoria Georganne Oldham $350 CL courses by course name 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 148 cl course listings by course number course # course page FMGMT100 Foundations of Effective Management and Leadership Part 1 Leading the Way 109 FMGMT200 Foundations of Effective Management and Leadership Part 2 Leading through Effective Conflict and Change 109 FMGMT250 Foundations of Effective Management and Leadership Parts 1&2 109 FMGMT301 Foundations of Effective Management and Leadership Part 3 The Leader’s Role in Effective Employee Relations 110 FMGMT350 Foundations of Effective Management and Leadership Parts 3&4 110 FMGMT401 Foundations of Effective Management and Leadership Part 4 The Leader’s Role in Human Resource Management 110 FMGMT500 Foundations of Effective Management and Leadership Certificate Report Project 111 ID101 Mastering the Complexity of Group Dynamics 105 ID102 Dynamic Visual Aids 102 ID105 Training with Neuro Linguistic Programming (NLP) 103 ID110 Instructional Skills, Level 1 100 ID120 Instructional Skills, Level 2 100 ID201 Ideas for Active Learning 105 ID202 Development and Delivery of Online Learning 104 ID203 Conducting a Needs Assessment 104 ID210 Fundamentals of Instructional Planning 100 ID220 Evaluating Training Programs 104 ID250 Instructor Development Certificate: Final Assignment 101 ID260 Instructional Skills Practicum Assessment 101 MDCS110 Module 1: The Leadership Challenge and You 116 MDCS120 Module 2: Leading Through Effective Communication 116 MDCS230 Module 3: Leading Effective Teams 116 MDCS240 Module 4: Mastering Effective Employee Relations 117 MDCS245 Management and Leadership Development for Community Settings Assignment Project 1 119 MDCS250 Module 5: Managing Human Resources 117 MDCS260 Module 6: Leading the Way to Continuous Quality Improvement and Workplace Wellness 118 MDCS270 Module 7: Managing Scarce Resources 118 MDCS280 Module 8: Managing a Change Environment 118 MDCS285 Management and Leadership Development for Community Settings Assignment Project 2 119 MGMT105 To Tell the Truth: Dealing with Negativity in the Workplace 125 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl cl course listings by course number 149 course page MGMT122 Leading with Emotional Intelligence 123 MGMT131 Flawless Facilitation the First Time 122 MGMT132 Team Building Tactics: Making the Whole Greater than the Sum 125 MGMT134 Business Communications: It's All About You 121 MGMT135 Appreciative Inquiry 102 MGMT141 Another Day, Another Transition: How to Lead Successful Change 120 MGMT143 Yes You Can. Dealing with Overwhelm: New Answers for Today's Workplace 126 MGMT144 Transformative Conversations in the Workplace 130 MGMT145 Leadership and the Way of the Horse 128 MGMT154 Spiral Dynamics: Leadership That's One Step Ahead 129 MGMT155 The Quantum Way: Learning from the Future 130 MGMT156 Leading and Managing the Generations in Today's Workplace 122 MGMT157 Mentoring: Building New Leaders 124 MGMT159 Turning Down the Heat: Being Reasonable with People 125 MGMT160 Maximizing Your Brain Potential: The Modern Leadership Tool 128 MGMT165 Make Presentations That Make Things Happen 123 MGMT166 Project Management: Managing the Project and Leading the Project Team 124 MGMT167 Creativity and the Lighter Side of Leadership 127 MGMT168 Strengthening Organizational Capacity; Asking Life's Important Questions 129 MGMT170 Body Language at Work: Advanced Techniques 121 MGMT172 Meeting Circles: For More Effective Meetings 123 MGMT231 Clear and Simple Writing 121 MGMT315 People Problems: How to Supervise Challenging Employees 124 MGMT332 Coaching for Improved Performance 122 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl CL courses by course number course # 150 learner information TEACHING CONFLICT RESOLUTION TO YOUTH Classroom-Ready Resources Provide your Grade 8-12 students with conflict resolution skills they can use right away to improve their lives at school, home, and in the community! Based on the internationally recognized JIBC Conflict Resolution Certificate - this series was developed together with New Westminster School District teachers. Modules (each includes student manual and teacher’s guide): • • Fundamentals of Conflict Resolution Anger Management Contact: Sandy Beauchesne Phone: 604.528.5612 E-mail: ccrcl@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information 151 CLASS AND REGISTRATION INFORMATION HOURS AND CLASSROOMS CENTRE FOR CONFLICT RESOLUTION courses at the JIBC’s New Westminster, YWCA and Victoria campuses are normally held Monday to Friday between 8:30 am and 4:30 pm. Centre for Conflict Resolution Courses offered at Langara College are offered evenings and weekends. Other partner institutions set their own class times. Please verify class times and room locations when you register. CENTRE FOR LEADERSHIP courses at the JIBC’s New Westminster, YWCA and Victoria campuses are normally held between 9:00 am and 4:30 pm. ATTENDANCE REQUIREMENTS CENTRE FOR CONFLICT RESOLUTION courses: Our course credits are based on full attendance, participation and completion of an evaluative process, including role-playing: • One- or two-day courses: You must attend the full course to receive credit. Three-, four-, or five-day courses: Learners who miss more than seven hours of classroom time must repeat the entire course at their own expense. Learners who miss seven hours or less of classroom time will receive a status of “no credit granted” for the course on their learner record. You can upgrade this status to “credit granted” by attending a Role-play Practice Clinic (CR930). • All courses: If the course involves a coached skills practice role-playing exercise, you must complete your role-playing or you will receive a status of “no credit granted” for the course on your learner record. You can upgrade this status to “credit granted” by attending a Role-play Practice Clinic (CR930). • CENTRE FOR LEADERSHIP courses: You must attend the full course to receive credit. For further information contact the program coordinator, 604.528.5608 or 1.888.799.0801. REFUNDS If you wish to cancel or reschedule your final assessment, you will be charged a cancellation/transfer fee of 50% of the regular fee. Refund policies differ among institutions. If you register with one of our partner institutions, please familiarize yourself with its refund policy. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information JIBC course registration fees are refundable, subject to a $25 administration fee, provided we receive notification at least seven calendar days before the course start date. 152 learner information LEARNER SUBSTITUTIONS Substitutions are welcome as long as the substituting learner has completed the course prerequisites. Please inform the Registration Office ahead of time. TRANSFERS You may transfer from one course to another up to seven calendar days before the start date of your course. Transfers are subject to an administrative charge of $25. ADDRESS OR NAME CHANGE Please inform our Registration Office of any change to your name or address so that we can update our records and stay in touch with you. CANCELLATIONS The JIBC reserves the right to cancel courses. A full refund of tuition fees will be issued for courses cancelled by the JIBC. In every case, as much advance notice as possible will be provided. The JIBC is not responsible for participants’ expenses (such as airline or hotel reservations) if a course must be cancelled. We truly regret any inconvenience this may cause. INSTRUCTOR SUBSTITUTIONS Occasionally an instructor substitution is required. We regret that we are unable to reimburse learners for any costs associated with a decision to drop a course as a result of an instructor substitution. INDIVIDUAL COACHING/TUTORING If you are looking for some extra help in the application of a particular skill or concept or in preparing for the assessment process, we can put you in touch with one of the centre’s coaches, who are available on a private basis. For more information, call: Phone: 604.528.5608 E-mail: ccrcl@jibc.ca PRACTICE GROUPS Some learners find it beneficial to form practice groups outside of class time, and the centre offers ways to make this possible. When you sign up for a certificate program, you will be given access to an online community, called Community of Learners (CoL). There is a discussion forum on CoL that has been developed for the specific purpose of allowing students with similar needs and goals to connect with each other to form practice or discussion groups. Learners are also invited to use the centre’s bulletin board on the second floor of the New Westminster Campus, near room C200, to post notices regarding practice groups. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information 153 ABORIGINAL LEARNER SERVICES Support services for Aboriginal learners are available from: Roberta Stewart Coordinator, Aboriginal Programs and Services for the JIBC Phone: 604.528.5621 INTERNATIONAL STUDENTS If you are an international student, international student fees will apply. Fees listed on our website are domestic rates. Please contact the Registration Office for the applicable international rates. NSF CHEQUES A fee of $15 applies to all cheques returned “not sufficient funds.” TAX RECEIPTS You may deduct tuition fees from your taxable income if the total amount exceeds $100 for the year. Income tax receipts will be issued in February for all courses in the previous year. Our registration office handles tax receipts. TRANSCRIPTS A transcript and certificate will be mailed to graduates and can be requested by contacting our registration office. The cost of additional documents is $5 plus GST per copy, and next day service for your transcript is available at $25 plus GST per copy. LEARNER SERVICES FEE As part of a commitment to improving the quality of services for our students, the JIBC charges a learner services fee of $5.00 per course credit. The fee is applied to credit courses only and collected at the time of enrolment. The fee is tax deductible and refundable when a student withdraws before the class withdrawal deadline. The learner services fee is used to enhance library and technology services for the benefit of students at all JIBC locations. learner information 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 154 learner information JUSTICE INSTITUTE OF BC LOCATIONS Greater Vancouver New Westminster Campus (main campus) 715 McBride Boulevard at 8th Avenue, New Westminster Registration: 604.528.5590 or 1.877.528.5591 or www.jibc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl YWCA 4th Floor, 535 Hornby Street near Dunsmuir, Downtown Vancouver Registration: 604.528.5590 or 1.877.528.5591 or www.jibc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Chilliwack Campus 1092 Caen Road, Chilliwack Registration: 604.528.5590 or 1.877.528.5591 or www.jibc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Maple Ridge Campus 13500 256th Street, Maple Ridge Registration: 604.528.5590 or 1.877.528.5591 or www.jibc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Downtown Vancouver Campus The JIBC has an executive training facility on the 18th floor of Commerce Place at 400 Burrard Street at West Hastings Street. Vancouver Island Victoria Campus Suite 101, 910 Government Street, Victoria Registration: 604.528.5590 or 1.877.528.5591 or www.jibc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl To better meet the increased demands for training of our Vancouver Island learners and clients, the JIBC has a campus in the heart of downtown Victoria. Please see page 72 for a complete list of courses. New Online Registration Now you can search for course details, register and pay online with your credit card, all with the click of a mouse! It's simple. Visit www.jibc.ca; use the course search to select the course, date and location for which you would like to register; login with your student ID and password; and then follow the prompts to complete your registration. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information 155 PARTNER INSTITUTIONS We offer courses throughout British Columbia and in Alberta through partnerships with the following post-secondary institutions. Details about the conflict resolution courses offered at these locations are included in this calendar. Our partner institutions are responsible for registration, fees and facilities. The JIBC provides the course content, instructional team and materials. Partner institution policies and procedures regarding registration, cancellations, refunds and so on may differ from those of the JIBC. If you are registering for one of our courses through a partner institution, it is important that you familiarize yourself with the policies of both the JIBC and the partner institution. For more information on courses delivered throughout the province at partner institutions contact: Laurie McAvoy, Program Coordinator, Regional Development and Delivery Phone: 604.528.5735 E-mail: ccrplar@jibc.ca Fraser Valley University College of the Fraser Valley 34194 Marshall Road, Abbotsford Registration and information: 604.854.4501 www.ucfv.ca/cs Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Vancouver Island Malaspina University-College - Nanaimo 900 Fifth Street, Nanaimo Registration and information: www.mala.ca/ccs or 1.866.734.6252 www.mala.ca/ccs Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Vancouver Okanagan Valley Okanagan College – Kelowna 1000 KLO Road, Kelowna Registration and information: 250.862.5480 Toll Free: 1.888.638.0058 www.okanagan.bc.ca Fax: 250.862.5434 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information Langara College - Vancouver 100 West 49th Avenue, Vancouver Registration and information: 604.323.5322 www.langara.bc.ca/cs/ Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl 156 learner information Okanagan Valley continued Okanagan College – Penticton 583 Duncan Avenue West, Penticton Registration and information: 250.492.4305 Toll Free: 1.866.510.8899 www.okanagan.bc.ca Fax: 250.490.3953 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Okanagan College – Salmon Arm 2552 Trans-Canada Highway NE, Box 189, Salmon Arm Registration and information: 250.804.8888 www.okanagan.bc.ca Fax: 604.804.8850 Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Central Interior College of New Caledonia – Burns Lake 545 Highway 16 West, Box 5000, Burns Lake Registration and information: 250.692.1700 Fax: 250.692.1750 www.cnc.bc.ca/lakesdistrict Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl College of New Caledonia – Mackenzie 540 Mackenzie Boulevard, Box 2110, Mackenzie Registration and information: 250.997.7200 Fax: 250.997.3779 www.cnc.bc.ca/mackenzie Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl College of New Caledonia – Nechako 3231 Hospital Road, Vanderhoof Registration and information: 250.567.3200 Fax: 250.567.3217 www.cnc.bc.ca/nechako Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl College of New Caledonia – Prince George 3330 – 22nd Avenue, Prince George Registration and information: 250.561.5801 www.cnc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl College of New Caledonia – Quesnel 100 Campus Way, Quesnel Registration and information: 250.991.7500 Fax: 250.991.7502 www.cnc.bc.ca/quesnel Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information 157 North Coast Northwest Community College – Kitimat 606 Mountainview Square, Kitimat Registration and information: 250.632.4766 www.nwcc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Northwest Community College – Prince Rupert 353 - 5th Street, Prince Rupert Registration and information: 250.624.6054 www.nwcc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Northwest Community College – Smithers 3966-2nd Avenue, Smithers Registration and information: 250.847.4461 www.nwcc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Northwest Community College – Terrace 5331 McConnell Avenue, Terrace Registration and Information: 250.635.6511 www.nwcc.bc.ca/ce Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Peace Region Northern Lights College – Dawson Creek 11401-8th Street, Dawson Creek Registration and information: 250.785.6981 or 1.866.463.6652 E-mail: appinfo@nlc.bc.ca www.nlc.bc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl Northern Lights College – Fort St. John Totem Mall Location #1240 - 9600 93rd Avenue, Box 1000, Fort St. John Registration and information: 250.782.5251 or 1.866.463.6652 E-mail: appinfo@nlc.bc.ca www.nlc.bc.ca Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl University of Calgary – Continuing Education Education Tower 106, 2500 University Drive NW, Calgary Calgary and area: 403.220.2988 Outside the Calgary area: toll-free 1.866.220.4992 E-mail: business.conted@ucalgary.ca Fax: 403.284.5702 http://conted.ucalgary.ca/business/professionaldesignations Course information: 604.528.5608 or 1.888.799.0801 or www.jibc.ca/ccrcl 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information CALGARY, ALBERTA 158 registration form (Fields marked with an asterisk (*) are mandatory for government reporting purposes. Information is protected under privacy legislation.) Current date: Have you ever taken a course at the Justice Institute of BC? ❑ Ye❑S No If Yes, JI Student Number (if known): Personal Education Number (if known): *Last name *First Name position organization The following is my: ❑ Work address Middle name or initial ❑ Home address *street name and address *city/Town *province/STATE *country *postal code / zip code e-mail address Fax : ( ) Evening or home phone day phone cell phone ( ) ( ) *date of birth: (mm/dd/yy) ( ) Previous name used for registration, if any: *immigration status: ❑ Canadian Citizen ❑ Permanent Resident ❑ Non-Canadian studying Outside Canada ❑ n/a ❑ Student visa ❑ Other visa ❑ Other (Specify) : ❑ Unknown ❑ female Are you of aboriginal heritage? *gender: ❑ male Disabilities or special requirements (please describe): ❑ Yes ❑ No Many JI courses have prerequisites. Please read our course descriptions carefully before undertaking to register in a course. course name course no. Note: Under current regulations, JI courses are GST-exempt. start date course fee total fee Enclosed is my course fee payment by: ❑ Cheque or money order Cheque issued by: ❑ MasterCard Name of Card Holder: ❑ VISA credit card number: EXPIRY DATE (MM/YY): Signature of Card Holder: JI Use ONLY: Authorization Number ❑ Please check this box if you do not want to receive future mailings about JIBC programs. Send your registration form and payment or the same information by e-mail to: Justice Institute of BC, 715 McBride Boulevard, New Westminster, BC, V3L 5T4. Phone: 604.528.5590 • Fax: 604.528.5653 GST # 107554735 Please use one registration form per student. Photocopy this form for use by each additional student. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl centre for leadership 159 certificate application form Use this application form for Centre for Leadership certificate programs. Return to: Justice Institute of BC, 715 McBride Boulevard, New Westminster, BC V3L 5T4 For registration only: phone 604.528.5590; fax 604.528.5653, email leadership@jibc.ca NOTE: This form is for Centre for Leadership Certificate Programs ONLY. The Centre for Conflict Resolution has a Certificate enrollment process. Phone: 604.528.5608, 1.888.799.0801, Email ccrcl@jibc.ca Deadlines for Application and Registration We recommend that you apply at least two months before the certificate begins, because: • It can take up to five working days to process an application. • Acceptance into the program does not guarantee seat availability in class. • Early course registration is strongly recommended. • Once an applicant is accepted, we recommend registering for classes at least 10 days before the course begins.  I have taken courses at the JIBC before. Student #:             Personal Education # (PEN):          If you do not know your student or PEN number, please provide: Your date of birth:       Your gender (check as many as apply):  Male  Female  Trans For our statistics, please provide this information:  I am of Aboriginal heritage  I have a disability(ies) or special needs To help us better meet your needs, please describe your disability(ies)/special needs:_______________________ ________________________________________________________________________________________________ Immigration Status:  Canadian Citizen  Permanent Resident  Student VISA  Other VISA  Non-Canadian Student Studying Outside of Canada  Other (specify): last name first name occupation or title organization street city postal code e-mail address phone numbers: work ( ) evening/home ( ) fax ( province ) Level of education:  Grade 12  Diploma  Degree________________  Other________________ check the box for the certificate you’re applying for. If a resume and supporting documentation are required, be sure to include them. Your resume must include employment and education history for at least the past three years. Certificate Program Required Documentation  Foundations of Effective Management and Leadership  Instructor Development  Management and Leadership Development for Community Settings Please complete page 2 of the application form 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl 160 registration form - cl continued Please describe the type of organization you work or volunteer in, your key responsibilities and client group served: How long have you worked or volunteered in this position? Date Started?_____________________________ Position__________________________________________ Title: _________________________________________________________________________________________ Previous work experience: What other education, courses, workshops and training have you participated in during the last five years: Please tell us why you are interested in this certificate: ENclosed is my non-refundable application fee of $25. this is required for all applications.  Cheque or money order. Cheque issued by:___________________________________(make payable to JIBC)  MASTERCARD              VISA             Exp.     Exp.     Name on card:_______________________________________________Authorization Number:____________ For Office Use Only:  Approved Date:____________________________________  Acceptance Letter Sent  Added to TP2003  Application for Certificate Sent  Registration Notified  Library Notified learner information 161 Career Opportunities in Dispute Resolution If you are looking for employment, the Certificate in Conflict Resolution can be a significant asset on your résumé, in combination with other education and experience. Many people taking Centre for Conflict Resolution courses do not plan to work in the alternative dispute resolution (ADR) field. They are often employed and acquiring new skills in order to enhance their effectiveness in their current career, seeking a promotion or looking for another position. Most people who work in the dispute resolution field are in private practice as mediators, facilitators and trainers. Many of these people combine these professional activities with other forms of practice or employment. Becoming a Mediator While there is currently no legislation in BC governing who can or cannot call themselves mediators, there are voluntary professional certifications available through mediator membership organizations (see below). For more information on working in the alternative dispute resolution field, check the Web Resources link on our home page at www.jibc.ca/ccrcl HELPFUL RESOURCES Mediator Accreditation Two practitioner organizations offer an accreditation process for mediators: 1. BC Arbitration and Mediation Institute Phone: 604.736.6614 or 1.877.332.2264 www.amibc.org For JIBC courses that qualify towards the C.Med. (Chartered Mediator) status granted by the ADR Institute of Canada, visit the website www.amicbc.org. 2. Family Mediation Canada Phone: 519.585.3118 E-mail: fmc@fmc.ca www.fmc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information Accreditation requires a certain number of hours of training and practical experience and the successful completion of a skills-based assessment. 162 learner information BC mediator roster (civil and family) The BC Mediator Roster Society manages a list of civil and family mediators who have met minimum training and experience criteria and who have subscribed to defined standards of conduct. The list, which consists of the Civil Roster and the Family Roster, is available to lawyers, judges, government agencies and any other organization or member of the public who wishes to resolve disputes using mediation. For more information: British Columbia Mediator Roster Society P.O. Box 9222 Stn. Prov. Govt. Victoria, BC V8W 9J1 Phone: 1.888.713.0433 Fax: 250.387.1189 E-mail: mediators@mediator-roster.bc.ca www.mediator-roster.bc.ca MEDIATION PRACTICUM PROGRAMS IN BRITISH COLUMBIA Court Mediation Program The Court Mediation Program (CMP) provides an opportunity for trained but inexperienced mediators to practice mediation skills in a high quality practicum environment. For further information, please contact: Phone: 604.684.1300; Fax: 604.684.1306; or E-mail: info@courtmediation.com Outside the Lower Mainland, call toll-free: 1.877.656.1300 Mailing address: Court Mediation Program Suite 177-800 Hornby Street Vancouver, B.C. V6Z 2C5 http://www.courtmediation.com/contact.php 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information 163 The Family Mediation Practicum Project The Family Mediation Practicum Project has been operating in New Westminster since January 2004 and provides free mediation services for family disputes about custody, access, guardianship, child support, and simple property matters. In the project, one mediator is guided by a senior, highly trained mediator (or mentor), who assists the mediator to prepare for and conduct each session. One of the objectives of the project is to expand the number of qualified family mediators in the province. For further information, please contact: Phone: 604.516.0788; Fax: 604.516.0708; or E-mail: fmpp@telus.net Mailing address: Family Mediation Practicum Project 2nd Floor, 519 Seventh Street New Westminster, B.C. V3M 6A7 http://www.courtmediation.com/contact.php Child Protection Mediation Practicum Project The Child Protection Mediation Practicum (CPMP) Project provides an opportunity for individuals, with or without prior mediation experience, in Aboriginal and geographically remote communities throughout BC to develop mediation skills in a hands-on practicum environment. The practicum is designed to support the growth of child protection mediation throughout the province. For more information: Phone: 604.684.1300 ext. 25; Fax: 604.684.1306; or E-mail: info@drpracticum.com Outside the Lower Mainland, call toll-free: 1.877.656.1300 ext. 25 Mailing address: 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner information Child Protection Mediation Practicum Project Suite 177-800 Hornby Street Vancouver, B.C. V6Z 2C5 http://www.courtmediation.com/contact.php 164 learner services PRIOR LEARNING, EQUIVALENCY CREDITS AND TRANSFER CREDITS The Centre for Conflict Resolution accepts comparable learning gained outside the JIBC up to a maximum of 50 per cent of certificate requirements. For a copy of our detailed Equivalency Credit and Prior Learning Assessment and Recognition brochure, visit http:// www.jibc.ca/ccr/main/PLAR/par.htm or contact: Cynthia Smith, Program Assistant Phone: 604.528.5609 E-mail: ccrplar@jibc.ca To discuss the Centre for Conflict Resolution’s Prior Learning and Equivalency Credits processes, contact: Laurie McAvoy, Program Coordinator, Regional Development and Delivery Phone: 604.528.5735 E-mail: ccrplar@jibc.ca To discuss the Centre for Leadership’s Prior Learning and Equivalency credits processes, contact: Georganne Oldham, Program Coordinator Phone: 604.528.5623 Email: leadership@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl learner services 165 Continuing Education Credits There is a growing number of professional bodies granting continuing education (CE) credits to their members, usually for maintenance of license to practice, that accept certain courses offered by the Centre for Conflict Resolution as CE credit. British Columbia Ambulance Service (BCAS) See our website www.jibc.ca/ccr/main/PLAR/plar.htm BCAS paramedics can earn continuing education credits towards annual requirements to maintain their license by taking conflict resolution courses. EMA Licensing will recognize the following courses for CE credits: COURSE # COURSE NAME PAGE CR105 Asserting Yourself in Conflict Situations (no prerequisite) 32 CR111 Coaching Strategies: Developing People to Resolve Conflict (no prerequisite) 36 CR102 Building your Communication Toolbox (no prerequisite) 35 CR110A Dealing with Interpersonal Conflict (no prerequisite) 38 CR110B Resolving Conflict in the Workplace (no prerequisite) 50 CR200 Dealing with Anger (prerequisite: CR110A or CR110B) 57 CR108 Managing the Hostile Individual (no prerequisite) 44 CR128 Conflict on the Front Line: Leaders as Conflict Resolvers 36 Certified Human Resources Professional (CHRP) designation re-certification: The BC Human Resources Management Association (BCHRMA) has approved that the successful completion of the JIBC Centre for Conflict Resolution courses in conflict Resolution qualify as professional development activities when you apply for your CHRP recertification. For more information about the CHRP designation, visit: http://www.bchrma.org/_media/chrp/Why_Become_a_CHRP.PDF For more information about continuing education credits contact: Laurie McAvoy, Program Coordinator Phone: 604.528.5735 E-mail: ccrplar@jibc.ca Georganne Oldham, Program Coordinator Phone: 604.528.5623 E-mail: leadership@jibc.ca learner services For further information contact: 166 faculty-ccr CENTRE FOR CONFLICT RESOLUTION FACULTY BRITISH COLUMBIA Joan BALMER, Cert. ConRes, B.A. Certificate in Adult Education, M.A., is an educator, group facilitator, and consultant. She has over 25 years experience working with all levels of government, crown corporations, and the private sector. She has also been with the Centre for Conflict Resolution since the beginning and has designed and delivered both required and elective courses. She also coaches individuals in managing their anger. Janice BATEMAN, Cert. ConRes., brings 17 years of experience in the field of conflict resolution. Her work has focused on mediation, facilitation, training, personalized coaching and more recently in restorative practices. Janice works with the private and public sector as well as non-profit organizations. Having worked in business, non-profit and social services, she brings a wide range of understanding and experience to various settings. Sherri CALDER, Cert. ConRes. BGS, is a Conflict Resolution Consultant who uses a blend of mediation, facilitation, training and coaching to find creative and practical solution for many organizational challenges. Sherri is currently working towards her Masters in Counseling Psychology. Sally CAMPBELL, Cert. ConRes. B.A., J.D., is a mediator/lawyer who has been facilitating ‘difficult conversations’ with groups of all sizes since 1985. She teaches across Canada in a broad range of settings. Sally has interest and experience working in diverse cultural contexts, particularly Aboriginal, and has specialized training in peacemaking circles and restorative practices. Dr. Roshan DANESH, B.A., LL.B., S.J.D., is a lawyer and conflict resolution innovator. Roshan represents First Nations in British Columbia in resolving disputes with governments, and has consulted for the United Nations on leadership and conflict resolution issues in Africa. He is the co-founder of Conflict-Free Conflict Resolution and the Youth PeaceBuilder Network, and is a Director of Education for Peace Canada. Roshan completed his doctoral studies at Harvard Law School, and formerly was the Chair of the Department of Conflict Resolution at Landegg International University, Switzerland. Raj Dhasi, M.A. Organizational Conflict Analysis and Management (specialized focus on power dynamics), B.A. Adult Education, Cert. ConRes., is a conflict resolution practitioner focusing on training, mediation, and communication coaching. She has extensive experience with families, workplace organizations and educational institutions in shifting conflict situations into growth opportunities. She has a special passion for Restorative Practices and has implemented Restorative Justice programs in school and community environments. Linda DOBSON-SAYER, Cert. ConRes., M.A. (Leadership and Management), is an organizational consultant and Certified Master Coach, with specific expertise in conflict resolution and team and leadership development. Linda’s professional experience includes senior management positions and consulting with private and public sector organizations. In addition, she works closely with Ken Blanchard Companies (One Minute Manager) as an Executive Coach. She is passionate about helping others resolve difficulties and optimize their potential. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty-ccr 167 JORY C. FAIBISH, Cert. ConRes. Certified Mediator (MDABC), mediates and facilitates cases in several major lower mainland BC hospitals, in health care, higher education, child care, municipal, and mental health settings, and cases involving organizational, departmental, work group, community, development, construction, business, partnership, landlord/ tenant, wedding and condominium issues. Michael FOGEL, J.D., LL.B., M.Ed. (Adult Education and Counseling Psychology), Cert. ConRes., has been a mediator (Chartered Mediator), facilitator and negotiation/conflict resolution educator in private practice since 1986. Michael teaches and mediates in a wide range of settings and locations, including New Zealand, the Middle East and East Africa. Before moving to BC in 1985, he practiced law for 16 years and served as a municipal and superior court judge in California. Brian FRANK, Cert. ConRes. B.A., Cert. Med., is a mediator and educator with a special interest in applied conflict theory. Using several different theoretical paradigms, he has worked extensively with families and organizations to both manage and transform destructive conflict into growth-creating and expansive experiences. He has been professionally active in the alternative dispute resolution field since 1991. Mario GOVORCHIN, Cert. ConRes., is a dynamic, energetic and entertaining speaker and trainer. Much of his work with organizations focuses on conflict resolution, leadership, team development, and change management. He is well regarded in his work as an interventionist for organizations experiencing high internal conflict, and has particular strengths as a mediator of multi-party disputes. Gary HARPER, Cert. ConRes. LL.B., is a trainer, author and speaker who has worked extensively with both public and private sector organizations. He has mediated workplace and harassment issues and trained mediators for post-secondary institutions. He believes that within people’s conflict stories lies the key to understanding and resolving conflict. Gary recently authored The Joy of Conflict Resolution (June 2004), which explores how we can “transform our victims, villains and heroes” to resolve conflict collaboratively. Maureen HANNAH, Cert. ConRes., MBA (Managerial and Organizational Leadership), B.Sc. (Management), is a training/organization development consultant, facilitator and certified coach specializing in conflict resolution and leadership development. She has extensive experience in leadership, facilitation and consulting in the private and public sectors in North America and the United Kingdom. Terry HARRIS, Cert. ConRes. B.A., LL.B., M.A. (Human Security and Peacebuilding), is a mediator in the child protection, insurance, and family fields. He has a varied background as a lawyer, counselor and administrator with rich experience in multi-party and crosscultural mediation. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty - ccr Kelly HENDERSON, Cert. ConRes., R.N., B.Sc.N., M.Ed. (CNPS), specializes in working in health care environments and organizations. Her private practice consists of the application of mediation and facilitation processes for groups within organizations. She develops specialty training and courses in the areas of negotiation, conflict management, communication skills and leadership skills. Kelly also provides educational support to specific Simon Fraser University Masters level programs. 168 faculty-ccr Kent HIGHNAM, Cert. ConRes., B.A., M.A., has a background in international and public relations with the United Nations and the International Red Cross. He has worked in public and private organizations as an instructor in interest-based processes and as a visiting lecturer at SFU. Kent also has extensive experience in human resources and labour relations issues and is currently Coordinator of Customized Training Solutions at the JIBC Centre for Conflict Resolution. Stacey HOLLOWAY, Cert. ConRes., B.Sc.N., is an acknowledged and skilled interventionist in the fields of human relations and organizational development. She focuses on organizational development, particularly change education, change strategy consulting and change leadership development. Stacey’s work also includes assessment and analysis, facilitation, mediation, training and keynote speaking. She is the author of the high school resource Interpersonal Conflict Resolution Skills for Youth. Derm McNULTY, Cert. ConRes., has a private mediation practice and is a mediator and mentor with the BC Provincial Courts. He is the president of CoRe, a conflict resolution society associated with the Faculty of Law at UBC. Derm is also an instructor with BCIT’s Construction Management Degree Program and teaches conflict resolution and communication skills to corporations and ministries. Nancy McPHEE, Cert. ConRes., M.A., is a facilitator, instructor and mediator with more than 25 years of experience. Nancy works with the private and public sectors as well as non-profit organizations. Her vibrant style, sense of humour and common-sense approach make learning fun and relevant. Ron MONK, Cert. ConRes., D.Tech., is a mediator, facilitator and trainer in conflict resolution, mediation, negotiation and communication skills. His background is in broadcast communications, not-for-profit management and government. He has maintained a mediation practice since 1987. His work encompasses organizations, government agencies, families, child protection and intercultural and multi-party/group facilitation. He is a mentor in the Child Protection Mediation Program. Kerry PALMER, Cert. ConRes., Cert. Restorative Practices, Cert. Family Med., is a Mediator with FMC (relations). His practice comprises working in both the private and public sectors, including supporting families in transition, working in the restorative justice field and working as a child protection mediator. This diversity provides a unique skill set and knowledge base to the benefit of those he supports. Pam PENNER, Cert. ConRes. holds a Master’s degree in Conflict Analysis and Management, and is also certified as a mediator with the Community Dispute Resolution Program. In private practice since 1998, Pam has extensive experience in facilitating strategic plans, mediating disputes, team building, and training others in communication, conflict resolution, and facilitation skills. Arthur RIDGEWAY, Ph.D., Cert. ConRes., R.Psych., is a consultant and facilitator in the fields of dispute resolution and leadership development. He has represented Canada at the Asia Pacific Economic Council Alternative Dispute Resolution Executive Education Project and has worked as a facilitator for the Asian Institute of Management. Arthur is a senior associate with the Niagara Institute and an associate facilitator with the Conference Board of Canada. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty-ccr 169 Jane ROBERTS, Cert. ConRes. A senior trainer and coach with significant experience in design and facilitation of workshops for public employees, unions, non-profit agencies and private corporations. Several years experience as a public school teacher, adult educator, mediator, professional coach, private contractor and principal of a successful small business. Sandra ROSSI, Cert. ConRes., Dip. Criminology, B.A. Human Services (in progress), has worked extensively as a mediator, trainer facilitator and coach. She specializes in restorative practices and is currently working on a respect in the workplace initiative. Sandra has worked in health care, the private and public sectors and non-profit organizations. Gordon SLOAN has been active in teaching and training mediators and negotiators for more than 20 years. His work is national in scope, involving all aspects of groups and professions, in government, industry and academic settings. His interests are in dispute resolution philosophy, attitudes, skills and technique. Donna SOULES, Cert. ConRes., M.A. (Conflict Resolution), has been a trainer and mediator in private practice since 1993. She specializes in workplace, non-profit agencies, family, custody/access, school conflicts and Aboriginal issues. She is also an instructor in the criminology department at Malaspina University-College in Nanaimo. Donna is a member of the BC Mediator Roster Society (Civil, Family & Child Protection). Jim TOOGOOD, Cert. ConRes., is a trainer in conflict resolution, negotiation and mediation. His background includes extensive experience in business and labour. Jim is a mediator, facilitator and consultant in organizational workplace settings and in commercial, personal injury and labour disputes. He is also a mentor in the court mediation practicum program. Dale TRIMBLE, M.A., R.C.C., is a trainer, consultant and therapist. Dale accepts referrals for workplace risk assessment and employees experiencing difficulty. He customizes conflict resolution training, including video-based packages, for both public and private sectors. He has taught at the JIBC for more than 20 years and teaches counseling psychology at City University. Lee TURNBULL, Cert. ConRes., LL.B, M.Ed. (Couns Psych), Cert. FMC Comp. Fam. Med., C.Med., is the Director of Training for the Court Mediation Program. She has worked extensively as a trainer, mediator, and consultant in alternative dispute resolution systems design and in commercial, intergovernmental, public process, school district, workplace and family disputes. Lee is the West Howe Sound Area Director for the Sunshine Coast Regional District. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty - ccr Sue WAZNY, M.Sc., Cert. ConRes., Dip. Leadership, has worked extensively as a workplace educator and conflict intervener for over 15 years. Her practice includes educational programs, keynote speaking engagements, workplace mediation, organizational facilitation, performance coaching, harassment investigation, and critical incident stress intervention. 170 faculty-ccr Deborah WHITE, Cert. ConRes., B.S.W., M.A. (Applied Behavioral Science), is an organization/management consultant, mediator, facilitator and trainer. She has more than 20 years of experience in both the public and private sectors working with people at all levels. Deborah’s practice focuses on process consulting, coaching, workplace mediation, organizational facilitation, skills training and reconstruction of working relationships. Gordon C. WHITE, Cert. ConRes., MBA, is a facilitator who uses mediation, coaching or training to build client self-sufficiencies in dispute resolution, team productivity and interactional awareness. The contexts of his diverse practice include the federal government, harassment allegations, labour/management teams, peacemaking circles, BC Small Claims Court, Aboriginal programs, and family and community restorative justice. Dale P. ZAISER, Cert. ConRes., BGS, M.A./ABS (Organization Development), is an acknowledged and skilled interventionist in the fields of human relations and organizational development. He has extensive experience in both the private and public sector. He focuses on organizational development, particularly in the areas of change management, strategic planning, leadership development and skill-based competency training in the area of conflict management. ALBERTA Kerry BROWN, B. Comm., Certificate in Conflict Management, is a mediator, facilitator and trainer. Kerry works with organizations that are looking to successfully manage conflict both internally and externally. This includes public consultation, facilitation of stakeholder groups and designing conflict management processes. Kerry also provides private conflict management training to organizations. Richard FOGGO, M.Ed., Certificate in Conflict Management, Certificate in Adult Education, is a counselor, trainer, mediator and educator with an extensive background in conflict resolution, human relations and communication skills. His experience includes working with various colleges, school systems, business organizations, families, community programs and social services, as well as a private practice in counseling and mediation. Janice KELNER, B.A., LL.B., Certificate in Conflict Management, is an experienced mediator, skills coach, and ADR process design specialist with a background in law and business. She has been a management consultant and mediator in the energy industry for over 10 years, and currently works with entrepreneurs and family businesses as a facilitator for succession and estate planning, governance, and wealth management issues. Janice has led various skill development programs for both ADR students and practicing mediators. Barbara McNEIL, B.Sc., M.A., is a Chartered Mediator, Facilitator and Trainer. She mediates extensively and consults on conflict management issues in the energy industry and municipal and land issues, as well as for the Calgary Police Service. Barbara has designed and delivered conflict management training for many clients and has also served on the Municipal Government Board of Calgary for three years, adjudicating decisions on assessment and subdivision appeals. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty-ccr 171 Donna PHILLIPS, M.S.W., Chartered Mediator, has worked extensively with people in conflict, initially as a counselor in medical and military settings and, for the last 10 years, doing mediation primarily in the workplace and with separating families. Workplace clients have included various provincial government departments, health authorities, post-secondary educational institutions, non-profit organizations, and small businesses. Marlene ROZA, LL.B., Chartered Mediator, has mediated in a variety of areas, largely commercial and workplace, since 1993, and has taught various conflict resolution courses at Mount Royal College in Alberta, at the Alberta Arbitration and Mediation Society, and in the public and private sectors. She serves on the Quality and Resources Committee of the Provincial Court, Civil Division, Mediation Program. A lawyer since 1981, Marlene practices in the oil and gas industry and does interest-based negotiation on behalf of her clients. Cheryl J. SCOTT, B.A. (Hons.), LL.B, CMC, has been involved in the management of conflict both as a lawyer and an interest-based mediator and negotiator for more than 20 years. For the past eight years Cheryl has practiced exclusively as a mediator/negotiator and collaborative law consultant, as well as a designer and trainer of interest-based mediation, negotiation and collaborative lawyering skills. Robert SLOCOMBE, B.A., M.Div., Chartered Mediator, is a mediator, facilitator, trainer, and consultant. He mediates in workplace situations, for estate and company planning as well as with families, and also facilitates multi-party meetings for companies and public forums. He has taught conflict resolution courses in the private sector since 1994, and with the Justice Institute of BC since 2004. Josie STILES, Cert. ConRes., M.A. (Conflict Analysis and Management), is a mediator, facilitator, coach and trainer specializing in organizational effectiveness. She develops conflict management strategies to enhance leadership competency and team effectiveness through facilitation, mediation, coaching and training. She also designs public consultation processes using stakeholder engagement strategies. Patricia TOLPPANEN, B.P.A., LL.B., CMC, is a conflict management consultant and mediator. She has studied interest-based conflict management since 1993 and has been facilitating courses in this field since 1999. She has a long history of working with the Community Mediation Calgary Society and the Provincial Court Civil Mediation Program in Calgary. She is currently the executive director of the Calgary Police Commission. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty - ccr Sharon WILSON, Cert. ConRes., is a Chartered Mediator (National Designation) and educator. She has been instructing and coaching interest-based conflict resolution skills in the corporate world, as well as teaching and training mediators and negotiators, since 1992. Her work in the field of dispute resolution includes mediating both bilateral and multi-party disputes, designing conflict management systems for partnering organizations and interest-based bargaining negotiations, for both the public and private sectors. 172 faculty-cl Centre for Leadership faculty Gina BUCHANAN, B.A., CHRM, M.AOM (cand.), is an educator and trainer with a particular interest in human resource management in the non-profit sector and an emerging passion in the study of work/life balance. She has over 12 years of experience in community-based social service agencies as a manager of a variety of programs working with children, youth, women, and families. Linda-Ann BOWLING is a Certified Coach and organizational development and change management consultant with 20 years of leadership experience. She specializes in the Power of Language® and is highly passionate about helping leaders create conversations that inspire, motivate, and move their teams to successful action. Jason CRESSEY, PhD (Psychology) (Oxford University), specializes in interpersonal and communication skills. As a consultant, he assists corporations with customer relations, team building, emotional intelligence, and other psychological factors in the workplace. Ruth FABER, M.Ed., F.L.E., is an adult educator and experienced facilitator. For 15 years she taught in the Department of Applied Human Sciences at Concordia University in Montreal, specializing in communication skills, group dynamics, small group leadership and facilitation. She has worked with First Nations communities as an instructor and administrator in a certificate program in community service. As family life educator, she has designed and facilitated a variety of group programs in community settings. Vals FAUQUIER draws on 25 years of executive experience to deliver unique workshops and seminars geared to today’s critical sales, marketing, and communication topics. With a background in private and public sector promotion, she has worked with Canada’s largest multimedia communication company and an international magazine network, and was vice president of marketing for the Toronto Convention and Visitors Association. Maureen F. Fitzgerald, Phd is a lawyer, mediator and recognized conflict expert. She has practiced law for 20 years, and has a masters degree in law (LLM) (from London School of Economics) majoring in ADR and a business degree (BComm). Maureen is the author of six books and the President of CentrePoint Inc. Her books are in the area of conflict, mediation and law including her work on circle meetings. Maureen is dedicated to transforming conflict and building resilient teams through her inspiring work as a facilitator and educator. Patricia GALACZY, B.A. (Hons.) (Psychology in Organizations), is a consultant and educator interested in the human relationship at work, in organizations, in community and in society. She has experience working and consulting in private, public and not-for-profit industries and instructing with the BCIT School of Business. Her academic background includes graduate work in Industrial Relations (Queen’s MIR). Patricia is committed to engaging individuals and groups in meaningful and transformative conversations about the possibilities of working together. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty-cl 173 Raj GILL, B.Sc., is a Certified Professional Co-Active Coach and facilitator. She has 30 years of experience in health care in the areas of supervision, quality assurance, education, and training. Raj also has 15 years of experience in designing and delivering education programs for quality enhancement and utilization management, and specializes in inclusive leadership and participatory education workshops. Simon GOLAND, M.A. (Leadership and Training), is an educator and a facilitator in personal and organizational learning. His passion and expertise concentrate on leadership development, theoretical and experiential adult learning methodologies, and human performance in the areas of innovation, creativity, and collaboration. Rob Goodall, M.A. (Political Science, UBC), Professional Teaching Certificate (SFU), is a management consultant with over 20 years of experience developing and delivering educational programs. Special interests include leadership development, team building, creative problem solving, governance training, systems thinking, and organizational change management. Marilyn HAMILTON, B.A., CGA, PhD, is founder of www.integralcity.com and TDG Global Learning Connections. She leads the Spiral Dynamics Integral Constellation in Canada, and is a founding member of the Integral Institute and Integral-Ecology. She is also a Certified Cultural Transformation Tools Consultant, a Ginger Group Collaborative affiliate, and faculty member at Royal Roads University, SFU, California Institute of Integral Studies, and Adizes Graduate School. Maureen HANNAH, MBA (Managerial and Organizational Leadership), B.Sc. (Management), Certified Professional Coach, is an organizational, training, and development consultant, facilitator, and coach specializing in leadership development. She has 26 years of organizational development experience in national and international corporations, governments, education, and community organizations. Bruce HARDY, PhD, M.A., M.Ed., has worked in social services and in education for over 30 years. He is currently on the boards of the Legal Services Society of BC and COA Canada. He is a Commissioner and Team Leader for COA, an international standards body. Kathi IRVINE is the principle of KLI Associates and a core consultant with Sundance Consulting Inc. She is an accomplished business advisor with a strong focus both on team interventions and individual development. She has 15 years of corporate leadership experience with an extensive background in facilitating leadership and communication programs, leading change, and improving employee effectiveness. Martha JOY, B.S.W., M.Ce. (Leadership and Workplace Learning), is an independent facilitator and educator with extensive experience working in community agencies as a frontline worker, program director, educator, and policy analyst. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty - cl Susan KAUFFMANN, M.A., has been a writing instructor for over 15 years. She designs and delivers courses for such institutions as the UBC and the Vancouver School Board, while maintaining a busy schedule as an internationally published journalist. Susan has also written for the film industry, and has a background in Advertising and PR. 174 faculty-cl Doug KERR, B.A., M.Ed., has provided training programs for public, private, and non-profit organizations for over 30 years. His specialties include instructional skills; supervisory, management, and executive development; commercial negotiation skills; appreciative inquiry; program design; and executive coaching. Doug also enjoys teaching master’slevel leadership courses online. Joyanne LANDERS, B.A., Hons., M.Ed., Teacher’s Certificate, has gained a solid reputation over the past 25 years as a facilitator, consultant, trainer, and executive coach. She builds on her wide-ranging experience to guide people in the public and private sectors to create shifts in the way they relate to their work, their colleagues, and their clients. Rhonda MARGOLIS, Ed.D., is an educational consultant with extensive experience developing and facilitating educational programs in the private, public, and not-forprofit sectors. Her areas of focus include leadership, workplace diversity, cross-cultural communication, team building, and training for trainers. She holds a master’s degree in Counselling Psychology and a doctorate in Educational Leadership and Policy. Tracie MOSER, Certified NLP Trainer and Master Practitioner, has over 10 years of corporate human resource training and development experience. She was a teacher of adult education at George Brown College in Ontario. She was most recently the Training and Development Specialist at Ballard Power in Vancouver and is the founder of www. workshopsforwomen.ca. Ann NAYMIE, M.A., has delivered workshops on leadership, teambuilding, mentoring, vision mission, and creativity throughout BC. She works in Leadership Development with the BC School Superintendents Association and is a facilitator for the Institute for Global Ethics Canada. She is also an instructor at the Vancouver Film School and Emily Carr Institute. Christine NORMAN, B.A. (Hons.), Diploma Gerontology (SFU), has more than 25 years of experience in front line and leadership roles in non-profit and government organizations serving elders. She is Administrator of St. Jude’s Anglican Home and has a special focus on human resources, particularly employee wellness and safety. She has taught ergonomics, quality improvement and ethics to healthcare workers. Her other interests include change management, organizational ethics and advocacy. Georganne OLDHAM, B.A., M.Sc.O.D., specializes in training and consulting in leadership and organizational development, learning, team building, and communication. She has extensive experience in addressing organizational change. A skilled group facilitator, consultant, trainer, and counselor, she is particularly gifted in helping groups grapple with complex, entrenched issues as they face needed changes. Marg PENNEY, M.A. (Educational Psychology), has over 20 years of experience working with adult learners in both BC and the Alberta. She has her own educational consulting firm, specializing in the areas of educational evaluation and research, training needs analysis, and instructional systems development, as well as equity/diversity, gender issues, and inclusive curriculum. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty-cl 175 Kathy PRIEST-PERIES, PhD, MSW, RCC, is a therapist in private practice as well as an organizational consultant. She specializes in working with post-traumatic stress disorder, complicated grief, residential school recovery, and self-care for helping professionals. She has 19 years of experience working in the child welfare system as a social worker, foster caregiver, manager of social worker training, organizational consultant, and instructor. Elizabeth ROBINSON, M.SW., R.SW., is a social worker in private practice. She has extensive experience as a manager and trainer in child welfare and medical settings. She is also a sessional lecturer at the School of Social Work at UBC. Leila RAHEMTULLA, B.Com., has been a consultant and instructor for over 10 years. She has experience with both public and private sector organizations and has designed and delivered courses in classroom, correspondence, and technology-based formats. She has extensive experience teaching organizational behaviour and management skills. Gail SEXSMITH is an executive with extensive experience in strategic leadership, organizational effectiveness, and human resources. Gail delivers facilitation, consulting, coaching, and adult education services that help organizations, teams, and individuals achieve superior results. Rick THOMAS, EdD, is a human resources development/learning strategist, facilitator, and organizational development consultant. He has led various educational and leadership programs, including the creation of the City of Richmond’s Corporate University, the first municipal corporate university in Canada. Rick’s passion and expertise revolves around enhancing corporate atmosphere through leader development and team and culture transformation. He is the owner of ambient consulting. Kathryn THOMSON, B.Ed., M.A., works with organizations undergoing change, restructuring, or transition. Kathryn teaches leadership and communication skills, diversity, business writing, and team building. Colleen VAUGHAN, M.Ed., has been an instructor at the Justice Institute of BC for over 14 years. She has developed and delivered workshops for both the Emergency Management Division and the Corrections and Community Justice Division. Jan WOOD, Chief Program Officer, with over 20 years experience working in social services to develop and provide support to individuals living with a disability. She monitors over 50 programs that provide support to 600 individuals and their families. Jan’s background includes Nursing, Community Mental Health and training/consultative supports to a variety of individuals throughout the sector. 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl faculty - cl Joyce NOLIN, Cert. Canadian Nursing Management program, has worked as a manager in the specialty field of Geriatrics for over 20 years. She is currently the Resident Services Manager at St. Judes Anglican Home in Vancouver. She is a Registered Nurse and has graduated from Mount Royal College with a certificate in Gerontology. She has a special interest in developing staff to meet their potentials as leaders in their chosen field of work. child, family and community safety division The Child Family and Community Safety Division (CFCS) develops and delivers innovative training programs for executive directors, managers, practitioners, and front-line supervisors. Our clients include government ministries, Crown corporations, private sector businesses, and community-based organizations and agencies. We are recognized experts in training design and delivery, curriculum development, project management, and best practices development. Courses, Certificates, and Degree Programs CFCS offers a wide range of enhanced learning opportunities, many of our certificates will earn you credits that can be applied to other educational institutions. • Community Safety. Our diverse programs give staff skills to assist individuals in coping with the consequences of crime and trauma, and the knowledge and tools to enforce community bylaws. • Counselling and Capacity Building. We provide practitioners with essential skills to protect, support, and empower children, youth, adults, families, and communities. • Law Enforcement and Regulatory Training. We providing training and professional development for individuals in investigation, enforcement, security, and regulatory compliance in the public and private sectors. 604.528.5608 604.528.5608 1.888.799.0801 1.888.799.0801 www.jibc.ca/ccr www.jibc.ca/ccrcl child, family and community safety division Customized Training – Any Time, Anywhere Today’s organizations face complex and constantly shifting challenges. Keeping up with change means constantly updating skills in the workplace. You want to be the best, and you need help getting there. At CFCS, we specialize in preparing people to responding to new and emerging issues by identifying and addressing knowledge and skills gaps. In consultation with your organization, CFCS will develop courses or workshops tailored to your unique needs and context. Call us – we can help you succeed with relevant, cost-effective, accessible, and flexible solutions. Our top-selling offerings include: • Aboriginal Trauma Certificate • Bylaw Enforcement and Investigative Skills Certificate - Level I • Clinical Supervision: Innovative Practices • Concurrent Disorders Planning - Level I • Everything You Wanted to Know About the DSM-IV-TR - Level I • Fetal Alcohol Spectrum Disorder • Fostering and Encouraging Client Responsibility • Integrating Treatment for Substance Use, Mental Health Problems, and Trauma in Women • Introduction to Critical Incident Stress Management • Investigation and Enforcement Skills Certificate and Program • Motivational Interviewing in Practice - Level 1 • Substance Use Courses and Certificate • Working with Complicated Grief For more information on our programs and services, contact: Law Enforcement and Regulatory Training: Peter Ditchfield, Program Coordinator 604.528.5569 or pditchfield@jibc.ca Community Safety Laura Glover, Program Coordinator 604.528.5641 or lglover@jibc.ca or visit our website at www.jibc.ca/cfcs 604.528.5608 604.528.5608 1.888.799.0801 1.888.799.0801 www.jibc.ca/ccrcl www.jibc.ca/ccr child, family and community safety division Counselling and Capacity Building: Caroline White, Program Coordinator Tel: 604.528.5620 or carolinew@jibc.bc.ca 178 contact information Centre for Conflict Resolution Contact Information Register for Courses 604.528.5590 1.877.528.5591 General Information 604.528.5608 1.888.799.0801 Deanna Heggie Barbara Bradey Corinne Gushue Cheryl McRobbie Kellie Schneider Cynthia Smith Supervisor, Administrative Services 604.528.5610 ccrcl@jibc.ca Program Assistant, New Westminster/YWCA 604.528.5720 ccrcourses@jibc.ca Receptionist ccrcl@jibc.ca Program Assistant, Customized Training Solutions 604.528.5611 ccrcl@jibc.ca Program/ Editorial Assistant (Regional Delivery) 604.528.5825 ccrcl@jibc.ca Program Assistant Assessments 604.528.56095 ccrcl@jibc.ca ccrcl@jibc.ca Course and Certificate Contacts Sue Crosato Program Planner, New Westminster / YWCA 604.528.5618 ccrassessments@jibc.ca Kent Highnam Program Coordinator, Customized Training Solutions 604.528.5615 ccrcustomized@jibc.ca Nym Hughes Specialist, Learner and Instructional Development 604.528.5622 ccrcl@jibc.ca Laurie McAvoy Program Coordinator, Regional Development and Delivery 604.528.5735 ccrplar@jibc.ca Pam White Director, Centre for Conflict Resolution 604.528.5613 ccrcl@jibc.ca Planning Your Course Schedule Sue Crosato Program Planner New Westminster / YWCA 604.528.5618 ccrassessments@jibc.ca Assessment Information Sue Crosato Program Planner New Westminster / YWCA 604.528.5618 ccrassessments@jibc.ca Customized Training Solutions Kent Highnam Program Coordinator, Customized Training Solutions 604.528.5615 ccrcustomized@jibc.ca Prior Learning Assessment Recognition Laurie McAvoy Program Coordinator, Regional Development and Delivery 604.528.5735 ccrplar@jibc.ca Special Events Sandy Beauchesne Marketing and Special Events Advisor 604.528.5612 ccrcl@jibc.ca 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl contact information 179 Centre for Leadership Contact Information Register for Courses 604.528.5590 1.877.528.5591 General Information Deanna Heggie Nenita Capili Linda Davies Corinne Gushue 604.528.5608 1.888.799.0801 leadership@jibc.ca Supervisor, Administrative Services 604.528.5610 ccrcl@jibc.ca Program Assistant, Management & Leadership Programs 604.528.5631 leadership@jibc.ca Program Assistant, Management & Leadership Programs & Instructor Development Programs 604.528.5630 leadership@jibc.ca Receptionist ccrcl@jibc.ca Planning Your Course Schedule Customized Training Solutions Prior Learning Assessment Recognition Course and Certificate Contacts Georganne Oldham Program Coordinator, Management & Leadership Programs & Instructor Development Programs 604.528.5623 leadership@jibc.ca Sandra Rice Program Coordinator, Management & Leadership Programs & Instructor Development Programs 604.528.5633 leadership@jibc.ca Pam White Director, Centre for Leadership 604.528.5613 ccrcl@jibc.ca Special Events Sandy Beauchesne Marketing and Special Events Advisor 604.528.5612 ccrcl@jibc.ca contact information 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl Looking for conflict resolution courses at the University of Calgary? JIBC Centre for Conflict Resolution courses are offered through the Business and Professional Programs at the University of Calgary’s Continuing Education department including: • • • • Associate Certificate in Workplace Conflict Certificate in Conflict Resolution - Negotiation Certificate in Conflict Resolution - Mediation/Third Party Intervention Family Mediation Certificate For a course schedule visit www.jibc.ca/ccrcl Contact: Business and Professional Programs Phone: 403-220-2988 Toll-free: 1-866-220-4992 (outside of Calgary) E-mail: business.conted@ucalgary.ca www.ucalgary.ca/business/professionaldesignations jibc campus locations Chilliwack JIBC Campus 1092 Caen Road, Chilliwack New Westminster JIBC Campus 715 McBride Boulevard, New Westminster GOLDEN EARS PROVINCIAL PARK HA UT SO U LO ER RIV TE ET Maple Ridge JIBC Campus 13500 256th Street, Maple Ridge Victoria JIBC Campus Suite 101, 910 Government Street, Victoria YWCA 4th Floor 535 Hornby Street, Vancouver 604.528.5608 1.888.799.0801 www.jibc.ca/ccrcl www.jibc.ca/ccrcl CONTACT US E - MAIL ccrcl@jibc.ca TELEPHONE Greater Vancouver Toll Free Canada-wide 604.528.5608 1.888.799.0801 TO REGISTER Online By Phone Greater Vancouver Outside Greater Vancouver only http://learning.jibc.ca By Fax By Mail or in Person 604.528.5653 715 McBride Blvd., New Westminster, BC Canada V3L 5T4 604.528.5590 1.877.528.5591 Staying in touch with you is important to us. Please help us conserve our natural resources and reduce mailing costs by updating your address with us by e-mail, phone or fax. You can also view our calendar and periodic updates online at www.jibc.ca/ccrcl