JI
.JUSTICE
INSTITUTE
OF B.C.

Did you know that the Centre for Conflict Resolution
calendar J available on-line? Our course
d cr"ptions, ch dules, and program inform tion
can be down oaded right to yom· desktop!
Did you know that each calendar printing involve
over 17,000 copies, · a cost of more than 1 per
copy? These a.re costs that we 1nust pass along to
students through cour e fees .

We feel ir's important to use paper resources and financial resoun.:es re ponsibly. We also need
ro en u re mat you get the program infom1ation you need, in a fo rmat that's effective for you.
So, starting with our Seprember-Decembe1, 2002 Calendar. Lhe Cenrre for Conflict Resolution
will be offering you a choice of calendar delivery methods.
■

We can :send you an email including a link to uur downloadable PDF calendar. You'11
be able to ave the file on your PC an d open it whene ,er you wish. You'll have the
added benefit of being able to earch th calenda1 for ke -vords, and print only those
pages you r eqmre.

■

If the primed version of the calendat i more effective for your needs we will continue
to mail you ur latest calendar a. us ual.

W ,·re ·1lso in Lh4;: process of upgrading ou r mailing Ii c. In addition ro updating ourreco1ds, thi
project will help us to ensure that you receive no tice of .:in pecial elective . new cours s and
program changes releva nt m your paru ular areas of imere r.
Ou r upgraded mail list will also i nclud an expi1y dar · , helpin us ro reduce t h numb •r of
calendar mailed to tho ·e who arc n longe1 int 1 sted in the program. If you have been rccejving
informaLion from us for 2 years or mme, ou will only receive iunh r mailings if you update
your information with us.

Please. take a few moments to complete the reverse side of thi sheet, updating
your personal information and specifying yow· interest areas and preferred
method of delivery. Then, fax it to us at 604-528-5640 01· drop it in the mail.
We wanr to keep you informed in the mosL effective way possibJe and we appreciate your
assistance in ma king Lh at possi ble!

0

Contact Information
Update

CENTRE
1:oR

CONFLICT
RESOLUTION

How do we
currently
know you?

Areas of Interest
(check all th3t apply)

General Con flict Resolution

(affix your calendar
mailing Jabel or copy
I.he i.nfoDillltion
dlrect-ly from it)

How would
you lil<e us to
update our
records?

Negotiation
~am,.

Mediauon

lid J1c,smm1

Program fo , choo ls

Company

Program

Srn.:e1 \dUre

or ·reach er

_ CcniflcaLe pecializations
Fir l Nations • egotiatums
RL•sr r,nivc Justice
['ustal i'' o1I

[l 1 1ln1t

Phom

Pare111 -·1ecn l\ lcdl.itinn

I' <'ning llh,m

Disp te l , ol ution System

rr nn I Al.lures~

How would
you lil<e u to
send you
information?
( h oo

1 (Jnly)

•auun in my Workplace

Pl a_,; ·end [~mail - I\\ ill do 111l oad th 1Ja!end r.

1,, mail me infommuon,

01he1:

Pleas" remov me from your mailing Ii t •

Ct.her:

Pl asc

_

ntinue

. our com pl •te<
or m, ii It to
l

( 'onni

5

idc Bl

Thank-you for helping us to
stay in touch with you!

WHAT'S INSIDE

About the Centre & The n
Contact Us ....................................................................................................................
Locations Throughout BC & The Yukon ........................................................................

4
6

Leaming in the Workplace ............................................................................................

6
47

Instructional Team .....................................................................................................

Director's Message ......................................................................................................
60
See Inside Back Cover for Maps
How to Find Us .......................................................

Plan Your Program
Certificate Specializations
Conflict Resolution/Negotiation

..........................................................................

Peacemaking & Restorative Justice .......................................................................

7
7

First Nations Skills Specialization···························:·············································

7

Course Desct'iptions
Required Courses ...............................................................................................

19

Electives ..............................................................................................................

23

Chronological Course Listing ......................................................................................

35

Course Listing by Location ..........................................................................................

40

Student Information
Working in the ADR Field ...........................................................................................
Program & Career Information Sessions .....................................................................

50
52

Prior Leaming Recognition .........................................................................................

52

Attendance Policy .......................................................................................................

53

How to Register ....................................................................................................

55

Calendar Index
.................................................................................................................................. 56
Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

1

CENTRE FOR CONFLICT RESOLUTION
Supporting
Participants
•

Program Planning Advice

•

Free Program and Career
Information Sessions

•

Prior Leaming Assessment
and Recognition

•

Assessment Advising

Supporting
Conflict Resolution
in Workplaces
•

Training

•

Professional coaching

•

Mediation and facilitation

•

Needs assessment

•

Effectiveness indicators

Supporting
Conflict Resolution
in Communities
•

Tailored packages of courses
designed to meet individual
community's needs

•

First Nations Negotiation Skills
Certificate Program

•

Parent-Teen Mediation
Services

•

Participation in the ADR
community, provincially,
nationally and internationally

2

Registration JI Campus & YWCA only: 604-528-5590

Weosite: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

CENTRE FOR CONFLICT RESOLUTION
A division of the Justice Institute of British Columbia
•
•

Providing quality training and services in interest-based
dispute resolution.
Assisting individuals, organizations and communities to
resolve differences and build harmonious relationships.

Training
AVAILABLE YE.AR-ROUND

Offering over 300 courses a year in:
•
•
•
•
•

Interpersonal and workplace conflict resolution
Negotiation
Mediation
Facilitation
Peacemaking and Restorative Justice

Our courses can lead to a certificate in
Conflict Resolution with a specialisation in:
• Conflict Resolution/Negotiation
• Peacemaking & Restorative Justice
• First Nations Negotiation Skills

Our training is available:
• At our New Westminster and downtown Vancouver locations
• Around the province through partnerships with other colleges
• On a contract basis in your workplace or community

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

3

WHO TO CONTACT

/

COURSE CALENDAR & GENERAL INFORMATION
Within the Lower Mainland ............................................................................................................. 604-528-5608
Outside the Lower Mainland ................................:......................................................................... 1-888-799-0801

JIBC CAMPUS & YWCA CAMPUS
Sue Crosato, Program Planner ..................................... scrosato@jibc.bc.ca .................................... 604-528-5618
Ximena Ibacache, Program Assistant ........................... xibacache@jibc.bc.ca ................................. 604-528-5610

LOCATIONS THROUGHOUT BC/YUKON
To register, please contact individual colleges (starting page 40.)
Kerry Gruber, Program Planner ................................... kgruber@jibc.bc.ca .................................... 604-528-5617
Nadine Wolitski, Program Assistant ............................. nwolitski@jibc.bc.ca .................................. 604-528-5825

WORKPLACE TRAINING & CONFLICT MANAGEMENT SERVICES
Derm McNulty, Program Planner ................................. dmcnulty@jibc.bc.ca .................................. 604-528-5615
Carol Bum, Program Assistant ..................................... cbum@jibc.bc.ca ........................................ 604-528-5611

PLAN YOUR PROGRAM
See our website at www.jibc.bc.ca/ ccr - attend a Program & Career Information Session
see page 52. If you require additional advice please contact us at 1-888-799-0801:
Nym Hughes, Program Coordinator ............................. nhughes@jibc.bc.ca .................................... 604-528-5622
Leslie Murray, Program Coordinator ........................... lmurray@jibc.bc.ca .................................... 604-528-5614
Kerry Gruber, Program Planner ................................... kgruber@jibc.bc.ca .................................... 604-528-5617
Sue Crosato, Program Planner ..................................... scrosato@jibc.bc.ca .................................... 604-528-5618
Derm McNulty, Program Planner ................................. dmcnulty@jibc.bc.ca .................................. 604-528-5615

PEACEMAKING & RESTORATIVE JUSTICE COURSES
Leslie Murray, Program Coordinator ........................... lmurray@jibc.bc.ca ............................. .-...... 604-528-5614
Roberta Stewart, Program Coordinator ........................ rstewart@jibc.bc.ca .................................... 604-528-5621

FIRST NATIONS NEGOTIATION SKILLS CERTIFICATE
Leslie Murray, Program Coordinator ........................... lmurray@jibc.bc.ca .................................... 604-528-5614
Roberta Stewart, Program Coordinator ........................ rstewart@jibc.bc.ca .................................... 604-528-5621

BRIDGING PROJECT
Michelle Tubbs, Pr6gram Coordinator ......................... mtubbs@jibc.bc.ca ..................................... 604-528-5638

ASSESSMENTS
Nym Hughes, Program Coordinator ............................. nhughes@jibc.bc.ca .................................... 604-528-5622
Sonia Graham, Program Assistant ............................... sgraham@jibc.bc.ca .................................. 604-528-5609

EQUIVALENcms & PRIOR LEARNING ASSESSMENT & RECOGNITION
Nym Hughes, Program Coordinator ............................. nhughes@jibc.bc.ca .................................... 604-528-5622
Leslie Murray, Program Coordinator ........................... lmurray@jibc.bc.ca .................................... 604-528-5614

DIRECTOR
Carrie Gallant ............................................................. cgallant@jibc.bc.ca .................................... 604-528-5613
Administrative Assistant
Sandy Beauchesne ....................................................... sbeauchesne@jibc.bc.ca .............................. 604-528-5612

STUDENT INFORMATION & SERVICES
Registration Office ................................................................... ................ .. ...................................... 604-528-5590
Library ............................................................................................................................................ 604-528-5599

4

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

CENTRE FOR CONFLICT RESOLUTION
The Centre for Conflict Resolution is a division of the Justice Institute of BC and has been one of the top training
programs in North America in the field of dispute resolution for the past fifteen years. Comprehensive, experiential
training in interpersonal conflict resolution, interest-based negotiation, facilitative mediation and peacemaking and
restorative justice is offered at the main JI Campus in New Westminster, in downtown Vancouver, at locations around
British Columbia and on a contract basis provincially, nationally and internationally. The Centre also delivers a range
of conflict management services to organizations.
Courses through the Centre for Conflict Resolution can be taken individually or may be credited toward a Certificate in
Conflict Resolution with specializations in Conflict Resolution/Negotiation or Peacemaking & Restorative Justice. A
third specialization, First Nations Negotiations, is offered on a contract basis only to First Nations Communities.

Training Format
•
•
•
•

Extensive experiential and skill building components within a theoretical framework
Group work and role-play with feedback are used as primary instructional methods
Coaches are used to give individualized feedback
Class size is limited to 20 for a low student-to-instructor/coach ratio

Instructional Team
•
•

Dispute resolution and peacemaking and restorative justice specialists bringing experience from their work in
business; education, law, counselling, community programs, community development and human relations
Actively involved in mediation, facilitation, consultation, negotiations, community justice programs, schools, First
Nations communities and related areas

Participants
•
•

A diverse mix of personal and professional backgrounds from the public and private sectors as well as community-based
organizations
Most are from BC, others come from across Canada, the U.S. and overseas

JUSTICE INS1TI'UTE OF BC
'

The Justice Institute of British Columbia (JI) is part of the public post secondary eduction system in British Columbia.
The JI mandate is to provide education and training, province-wide, in areas that "make communities safer''.
The JI has earned an international reputation for its professional standards and for training that is innovative, adaptable and ·state-of-the-art. International demand for JI training expertise continues to increase as the Institute becomes
recognized as a leader in the provision of training within the global community.

Partnerships & Joint Ventures
•

The JI currently partners with SFU, Royal Roads and Dalhousie University to offer specific degree programs related
to justice and public safety.

•

In partnership with·UBC, the JI created the Canadian Centre for Information Technology Security to address cyberrelated •crime.

•

The Centre for Conflict Resolution has partnered with UBC to create a JI/UBC Certificate in Conflict Resolution
Practices in an Educational/School Setting.

•

An Aboriginal Leadership Diploma for Aboriginal Executive Directors was jointly developed and will be delivered

through the JI and BCIT.
•

The JI works with colleges and universities through a consortium model on specific projects. Examples include the
Child Protection Training Program delivered through the Educational Alliance.

•

We are currently discussing opportunities to develop an on-line Bachelor Degree program with the University of
Athabasca in Alberta.

The JI facility in New Westminster, BC, includes fifty-five comfortable classrooms, a specialized library, a videoconferencing centre, a full-service cafeteria, a two-hundred-seat auditorium, a gymnasium, a firearms range, a
simulated courtroom and an award-winning media production centre. _

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

5

LEARNING IN THE WORKPLACE
Some businesses and organizations find it valuable to bring our courses to them. They recognize the benefits associated
with providing a shared consistent learning experience to entire teams. They also enjoy the efficiency and cost effectiveness of training groups of employees at one time. ·
Here are some things you need to know when considering Learning in the Workplace with the Centre for Conflict
Resolution:
•

Most of our courses can be delivered in the workplace setting. We can also vary the format of
our courses, and customize them to meet specific needs or circumstances in your organization.

•

Programs generally accommodate a minimum of 10 participants and a maximum of 20.

•

Participants in workplace training may be eligible for credit towards the Certificate in Conflict
Resolution.

•

The cost of Learning in the Workplace programs varies based on the location, course content,
number of participants and degree of customization required. We will provide you with a
quote once your specific needs have been determined.

•

Our ability to offer Learning in the Workplace is conditional on the availability of suitable
instructional staff. Booking early .(minimum 6-8 weeks in advance) is the best way to ensure
that we will be able to meet your needs on a timely basis.

If you would like information, wish to obtain a quote for your specific training needs, or would like to book your Learning
in the Workplace experience, please contact our program planner at 604-528-5615 or 1-888-799-0801. We look forward
to working with you.

LOCATIONSTHROUGHOUTBCANDYUKON
The Centre for Conflict Resolution has formed partnerships with a variety of colleges and universities to improve
accessibility of our programs outside the Lower Mainland. These partnerships allow us to bring our most popular
training programs right to your community. Our college and university partners provide course information, registration, administrative services and local facilities. Inside the classroom, you'll find experienced and supportive members
of the JI's instructional team, delivering programs consistent with our on-campus offerings.
For course listings in your community, consult the chronological listings by location, starting on page 40. For more
information on our partnership program, contact our program planner at 604-528-5617 or at 1-888-799-0801,
or your local college/university.

OTHER CONFLICT MANAGEMENT SERVICES
For more information on the many services of the Centre for Conflict Resolution,
please contact our program planner at 604-528-5615 or 1-888-799-0801.
Consultation: If you are not sure what your group or organization requires, we can provide on-site consultation
on an initial or periodic basis. We'll work with you to review your current situation, set objectives, determine options
and make recommendations that support your organizational goals and needs.

Mediation/Facilitation: At times you may require the assistance of a mediator or facilitator to help individuals
or groups deal with issues. We can connect you with trained and experienced professionals who can provide these
services.

Individual Coaching: Program participants often encounter difficulties with the application of a particular skill
or concept, or would like a little extra help in preparing for the assessment process. In these situations, a skills coach
can be a real help. Many of our program coaches are available to assist students on a private basis, either by
telephone or in person.
Alternative Dispute Resolution Processes: Your organization may want to set up dispute resolution
processes or systems to address internal conflicts and complaints - ask how we can help.

Training Effectiveness Indicators: Staff at the Centre will work with businesses and organizations to
develop methods to determine the impact of conflict resolution training on corporate objectives.

6

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

CERTIFICATE SPECIALIZATIONS
vCertificate in Conflict Resolution
While all courses offered through the Centre for Conflict Resolution can be taken
individually, we also offer a Certificate in Conflict Resolution with specializations in
Conflict Resolution/Negotiation, Peacemaking and Restorative Justice and
First Nations Negotiations.

A

~

Conflict Resolution/Negotiation Specialization
The specialization in Conflict Resolution/Negotiation is a 15 credit, 210-hour part-time program intended to be
taken over a period of 1 to 3 years. There are five required courses totaling 119 hours or 17 days and the remaining
91 hours (13 days) is made up of electives. There is a final evaluation component at the end of the program (see
page 17). People wanting to enhance their negotiation, mediation or facilitation skills would enrol in this specialization. See page 9 for information about program planning, course sequencing and choosing elective courses.
Total cost for the specialization in Conflict Resolution/Negotiation is dependent on where you take your courses. If
you complete the whole Certificate at our New Westminster campus it would cost approximately $4,500 - $5,000.

Peacemaking and Restorative Justice Specialization
The specialization in Peacemaking and Restorative Justice is a 15 credit, 210 hour part-time program intended to be
taken over a 1 to 3 year period. This specialization will be of interest to people wanting to implement peacemaking
and restorative justice processes in their communities, schools or organizations. There are 7 required courses
totaling 105 hours (15 days) and 70 hours (10 days) chosen from Peacemaking and Restorative Justice elective
courses. The remaining 35 hours (5 days) can be courses chosen from Peacemaking and Restorative Justice electives
or Conflict Resolution/Negotiation electives. See page 13 for information about program planning, course
sequencing and choosing elective courses. There will be a final evaluation component at the end of the program see page 17. Cost will be determined by which courses you take and where you take them. If you took all the
courses at the JI New Westminster Campus the total cost would be approximately $4,800 - $5000.

First Nations Negotiation Skills Specialization
This specialization is delivered on a contract basis to First Nations communities. only. It is not available for public
registration. It consists of 175 hours or 25 days of training, plus a skills-based final evaluation. Courses are
customized within a First Nations context.
First Nations communities have found this training useful in preparing for treaty negotiations, contract negotiations,
land use planning neiotiations, as well as the day to day negotiations that go on in any community.
While four required courses plus the assessment are mandatory for the First Nations Negotiation Skills specialization, electives can be chosen to meet the particular needs and interests of the community.
Once the members of the community have decided on the program content, training is scheduled over a seven to ten
month period, usually one week of training each month or six weeks. Assessments are also done in the community.
See page 17 for details.
For information about the First Nations Negotiation Skills specialization contact: Roberta Stewart at 604-528-5621/
rstewart@jibc.bc.ca or Leslie Murray at 604-528-5614/lmurray@jibc.bc.ca. See page 16 for detailed information.

See page 8 for questions
we are often asked
about these specializations.

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

7

I

CERTIFICATE SPECIALIZATIONS
What specialization should I choose?

What if I have to miss part of a course?

There are a number of courses which count towards both
the specialization in Conflict Resolution/Negotiation and
Peacemaking and Restorative Justice. If you haven't
decided which specialization you wish to pursue, start by
taking courses that count towards either - see page 9 and
13 for details.

To receive a certificate in Conflict Resolution with a
specialization in Conflict Resolution/Negotiation, Peacemaking and Restorative Justice or First Nations
Negotiations participants must attain a status of "credit
granted" in all courses, plus successfully complete their
final evaluation.
To receive a status of "credit granted" for a course, full
attendance and participation is required. For a one or
two day course, any absence will result in a "no credit
granted" status and the course will have to be retaken.
In a three-day, four-day or five-day course an absence of
one - half to one full day will result in a status of "incomplete". The course can be used to fulfil prerequisite
requirements for further courses but will have "no credit
granted". To change the status to "complete" and "credit
granted" participants must enrol in and complete the oneday course "Use It or Lose It Clinic".

I already have a Certificate in Conflict
Resolution ... Can I add a Peacemaking
and Restorative Justice Specialization?
If you already have a certificate in Conflict Resolution .and
wish to add a specialization in Peacemaking and Restorative Justice, you will need to take the specific required and
elective courses in the Peacemaking and Restorative
Justice specialization and complete the Peacemaking and
Restorative Justice evaluation.

To discuss absences from courses, please contact
Leslie Murray at 604-528-5614 (lmurray@jibc.bc.ca)
or Nym Hughes at 604-528-5622 (nhughes@jibc.bc.ca)

Do I have to be enrolled in the
Certificate Program to take courses?
No. You can enrol in the Certificate in Conflict Resolution
specializing in either Conflict Resolution/Negotiation or
Peacemaking and Restorative Justice at any time. You can
take several, or all, or the courses in your specialization
area before enrolling. You need to indicate your specialization area at the time of enrolling. You must be enrolled
in the Certificate Program in order to complete your final
evaluation and receive your Certificate. There is a fee of
$100 for enrolling in the Certificate Program. For an
application package call 604-528-5608.

What if I have to cancel a course?
You can withdraw from any course up to 7 days before
the course starts. Your tuition will be refunded, minus a
·$25 withdrawal fee, or transferred to a later course, upon
payment of a $25 transfer fee. If you withdraw after the
7-day cut-off, your tuition will not be refunded nor
transferred to another course.

For dates and locations of

PROGRAM & CAREER
INFORMATION SESSIONS
see page 52.

Watch for the
For information on how to

ENROL IN THE
CERTIFICATE PROGRAM

MEDIATION
SPECIALIZATION
coming Fall 2002.

see page 53.

8

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

PLAN YOUR SPECIALIZATION

CONFLICT RESOLUTION/ NEGOTIATION
The Certificate in Conflict Resolution with a specialization in Conflict Resolution/Negotiation is a 210-hour (30-day)
program that is intended to be taken over a period of one to three years to allow for the integration of skills. The
program is made up of five required courses totaling 119 hours (17 days), 91 hours (13 days) of electives and a
conflict resolution/negotiation assessment.

Required Courses (starting page 19)
Required courses provide a theoretical framework and emphasize skill development. Course lea.ming objectives are
achieved through instructor presentations and demonstrations, large and small group exercises, discussions, and
structured practice sessions. The last day of each course consists of small group videotaped role-play sessions facilitated by trained coaches. Students receive verbal and written feedback on their role-play and are encouraged to bring a
VHS videotape to record their simulations.
•
•

Page

Page

Dealing with Interpersonal Conflict (CRllOA) ........... 19
OR Resolving Conflict in the Workplace (CRllOB) . 19
Negotiation Skills Level I (CR260) ................................ 20

• Dealing with Anger (CR200) ......................... 20
• Mediation Skills Level I (CR250) ................. 21
• Negotiation Skills Level II (CR360) ...•.•....... 21

Electives (starting page 23)
Electives provide specialized training in the dispute resolution functions of mediation, negotiation and facilitation. In
addition, there are general electives that develop skills and provide theoretical frameworks that are applicable to
negotiation, mediation and facilitation (see "Plan Your Specialization" on page 10 for more information on how to
choose your electives).

r

Skill Building Electives
Page'
(The) Art of Reframing (CR366) ............................... 23
Asserting Yourself in Conflict Situations (CRl0S) .... 23
Balancing Empathy & Assertion (CR325) ................. 23
Circle of Forgiveness (CR313) ................................... 24
Critical Skills for Communicating
in Conflict (CR102) ................................................. 22
Criticism: How to Give and Receive It (CR206) ....... 25
Dealing with Defensiveness in Conflict (CR319) ...... 26
Designing Conflict Management Systems (CR848) .. 26
Dynamics of Power in Dispute Resolution (CR314). 27
Handling Conflict on the Telephone (CR101) .......... 28
Letting Go of Fear (CR323) ....................................... 28
Managing the Hostile Individual (CR108) ................ 28
Reconciling Differences (CR834) .............................. 32
Shifting from Positions to Interests (CR302) ............ 33
Storytelling in Dispute Resolution (CR405) .............. 33
Unfinished Business (CR316) .................................... 34
~se It or Lose It (CR930) ........... ;............................... 34.J

r

Facilitation Electives

"

Building Consensus (CR516) ..................................... 24
Challenges of Facilitating (CR508) ........ ................... 24
Facilitating Multi-Party Disputes (CR520) ................ 27
~roup Dynamics (CR504) ......................................... 27 ~

Page"""'
Mediation Electives
Applying the Wisdom of Meditation
in Everyday Conflict (CR109) .................................... 23
Civil Procedure (CR846) .............................................. 25
(The) Creative Mediator/Negotiator (CR367) ............ 26
Mediating Court-Based &
Non-Relationship Cases (CR460) .............................. 30
Mediating Consciously: Being Real and Becoming
Aware (CR858) .......................................................... 29
Mediating Dangerously: The Frontiers of Conflict
Resolution, Transformation & Forgiveness(CR407) . 30
Mediation Skills Level II (CR400) ............................... 28
Mediation Skills Level III (CR829) .............................. 29
Parent/Teen Mediation (CR419) ................................. 31
Parent/Teen Mediation Practice (CR420) ................... 31
Separate Meetings: Pre-Mediation
,.._ and Caucusing (CR415) ............................................ 33__.J
r

Negotiation Electives

See page 10 lo, 111forrna1ton 011
how to c!1oose your elecl1ves.

Program Graduates have:
•

Practice in resolving interpersonal conflict, negotiating mutually satisfactory
outcomes in both informal and formal settings and mediating disputes

•

A broad base of collaborative conflict resolution/negotiation skills and theory

•

An appreciation of the values underlying collaboration: cooperation, empathy,
respect for differences, curiosity and clarity

•

Strategies for analysing conflict situations and choosing an appropriate response

•

Skills in non-defensive listening and clear, direct speaking

Registration JI Campus & YWCA only: 604-528-5590

"

Negotiating within a Labour Context (CRS0l) .......... 30
Negotiating with Difficult People:
Making It Hard to Say No (CR362) .......................... 31
Reality Check: Negotiation (CR910) ................. , ......... 33
~orking Through Impasse to Agreement (CR368) .... 34~

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

9

PLAN YOUR SPECIALIZATION

CONFLICT RESOLUTION/NEGOTIATION
If you have not had previous training in interpersonal communication skills,
start with the elective CR102: Critical Skills for Communicating in Conflict
before you take your first required course.

Otherwise, you would start with one of the required foundation courses,
either CRll0A: Dealing with Interpersonal Conflict, or CRll0B: Resolving
Conflict in the Workplace. These are equivalent courses, so take only one. You
will receive credit for one or the other, not both. CRl lOA or CRl 10B is a
prerequisite for the other required courses.

After you have taken CRll0A or CRll0B you could either take some other
elective courses such as CRlOS: Assertiveness in Conflict Situations and any
other elective with a CRl lONB pre-requisite, or you could take CR260:
Negotiation Skills Level I.
After CR260 take other elective courses and the 2 required courses CR250:
Mediation Skills Level I and CR200: Dealing with Anger. Then complete the
rest of your elective courses.
The elective courses are your choice. When you are designing your program,
choose electives that will strengthen your overall dispute resolution skills and
that focus on your area of interest. Take into consideration where and how
you might use your skills. If you are interested in private practice mediation,
make sure to choose most of your electives from the "mediation electives" list.
The order in which you take electives is determined by the prerequisites of
each course, The more advanced courses have more prerequisites.

When you have finished most or all of your elective hours, take your
remaining required course, CR360: Negotiation Skills Level II.

CR910: Reality Check: Negotiation can be taken at anytime if you want
feedback on your skill development. It is especially recommended prior to
taking your assessment to give you an indication of your assessment
readiness. Now register for your Conflict Resolution/Negotiation Assessment.
It is best to do your assessment 1 to 3 months after CR360 (Negotiation Skills
Level II).

If you are successful on your first assessment attempt, you have finished the
program and will receive your Certificate in Conflict Resolution. If you are not
successful in your assessm~nt, we strongly recommend that you try again.
About 2 out of 3 candidates are successful on their first assessment; of those
who try again, another 2 out of 3 are successful the second time.

10

Registration JI Campus & YWCA only: 604-528-5590_

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

PLAN YOUR SPECIALIZATION

CONFLICT RESOLUTION/ NEGOTIATION
ELECTIVE

G WITH I.NTl!llPBRS
ONPLICT CllltOA

ELECTIVE

OJI
VUIG CONPJ.ICf IN
ORltPLAClt CR1108

ELECTIVE

CERTIFICATE
Conflict Resolution/Negotiation

GRADUATE COURSES
AND ONGOING
PR.OFESSIONAL DEVELOPMENT

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

11

PLAN YOUR SPECIALIZATION

PEACEMAKING & RESTORATIVE JUSTICE
A PROGRAM FOR PEOPLE WORKING IN COMMUNITIES AND
COMMUNI1Y JUSTICE, SCHOOLS, INSTITUTIONS AND ORGANIZATIONS.
What is Peacemaking and Restorative Justice? The answer is, there is no simple answer. Peacemaking and Restorative
Justice, as a philosophy, has its roots in the customs and traditions of cultures the world over. Its practice can be as varied
as the people involved and the situations to which it is applied. Most would agree, however that PRJ practice involves not
only resolving a conflict or issue, but transforming and strengthening the affected relationships, communities and
organizations through shared problem solving, accountability, healing and reconciliation.
The practice and principles of restorative justice can be adapted to schools, institutions, child protection, criminal justice
and many other kinds of conflict. It is also useful in problem solving and team building in large and small organizations.
PRJ philosophy processes and techniques work to resolve conflict by:

•

Reducing dependence on formal processes, the state and professional expertise

•

Building new partnerships across disciplines, cultures and other divisions that normally separate
people in organizations and communities

•

Creating spaces for all participants to share responsibility for designing and running the process and
for the outcomes of that process

•

Building relationships through mutual respect and understanding ·

•

Drawing upon the mental, spiritual, emotional and physical dimensions of conflict and encouraging
a holistic approach to practice

•

Fostering the ability to act on personal values

Restorative Justice practices and processes can vary immensely
(examples: conferencing, panels, mediation, circles) but shape
a common theme in emphasizing:
•
•
•

•
•

shared problem solving
accountability
healing
reconciliation
hope
less dependence on formal p1·ocesses, on the state
and upon professional expertise

Approach to Training
The PRJ specialization has been developed with the goal of preparing participants to design or select a PRJ approach that
is most appropriate in a given situation. The program focuses on the values and purposes of PRJ, supported by instruction
in a variety of PRJ and traditional collaborative conflict resolution skills and methods. This program design reflects the
value we place on flexibility and context specific process.
Courses are culturally sensitive and co-instructed whenever possible to represent differing cultural and professional
perspectives and orientations. Our instructional team is comprised of organizational specialists, educators, community
development specialists, justice system professionals and those experienced in community programs, which includes
several First Nations instructors.

12

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

.PIAN YOUR SPECIALIZATION

PEACEMAKING & RESTORATIVE JUSTICE
The Certificate in Conflict Resolution: Peacemaking & Restorative Justice (PRJ) is a 210-hour (30-day) program that is
intended to be taken over a period of one to three years to allow for the integration of skills. The program is made up
of 7 required courses totaling 105 hours (15 days), 70 hours (10 days) of Peacemaking and Restorative Justice
electives, 35 hours (5 days) of Peacemaking & Restorative Justice or Conflict Resolution/Negotiation electives, and a
Peacemaking & Restorative Justice assessment.

Certiftcate Program see page 53

Required Courses (starting page 22)
Required courses are a combination of Conflict Resolution/Negotiation courses and Peacemaking & Restorative Justice
courses which focus on a theoretical framework in conflict resolution and Peacemaking & Restorative Justice and
emphasize skill development. Course learning objectives are achieved through instructor presentations and demonstrations, large and small group exercises, discussions and structured practice sessions.

Page
Critical Skills for Communicating in Conflict (CR102) .. 22
Dealing with Interpersonal Conflict (CRllOA) .................. 19
Dealing with Anger (CR200) ................................................ 20

Page
Fundamentals in Peacemaking
& Restorative Justice (PR.HOO) ........................ 22
Psychology of Victims (PRJ103) ......................... 22

Dealing with Emotions

Power Dynamics & Imbalances (PR.1221)
Courses in italics are under development.

Peacemaking & Restorative Justice Electives (starting page 23)
These electives provide theoretical concepts and skills training that can be applied to all applications of Peacemaking,
and electives that provide specialized training in work in community justice, schools, organizations and business.

Skill Building Electives
Page
Building Constructive Connections within Institutions and Communities (PRJ201) ............................................. 24
Community Conferencing (PRJ204) ....................................................................................................................... 25
Designing & Implementing Peacemaking/Restorative Justice Processes in Schools (PRJ212) ............................ 27
Designing & Implementing Peacemaking/Restorative Justice -Processes in Organizations (PRJ213) .................. 27
Peacemaking Circles: A Process for Building Consensus & Relationships (PRJ205) ........................................... 32

Program Graduates have:
•
•

•

An understanding of the principles and practice of Peacemaking & Restorative Justice in
a variety of applications: community justice, schools, organizations ·and business
An appreciation of the values and knowledge underlying Peacemaking & Restorative
Justice; an understanding of the difference between PRJ and alternative justice and skills
associated with various PRJ processes and practice
Knowledge and skills relating to building relationships necessary to PRJ practice within
institutions, organizations, agencies, schools and the justice system, as well as between
these constituent groups

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

13

PLAN YOUR SPECIALIZATION

PEACEMAKING & RESTORATIVE JUSTICE

Start with the required course CR102: Critical Skills for
Communicating in Conflict. You will benefit from either taking this
course first, or before taking any PRJ electives.

Then take CRl l0A: Dealing with Interpersonal Conflict and
PRJl00: Fundamentals in Peacemaking and Restorative Justice.
The order in which you take these courses is up to you, and how
you want to schedule your program. Both of these courses are -prerequisites for the following courses (CRl l0A for CR200: Dealing
with Anger and other CR courses; and PRJl00 for all PRJ courses
excepting PRJ205: Peacemaking Circles: A Process for Building
Consensus & Relationships).

After taking CRl 10A and PRJl00, you could take any of the other
required courses, PRJ103 Psychology of Victims or PRJ221 Power
Dynamics and Imbalances (under development) and any of the
elective courses you choose.
The PRJ Specialization requires 70 hours (10 days) of PRJ electives
(see page 13) and 35 hours (5 days) of PPJ or CCR/Negotiation
electives.
The elective courses are your choice. When you are designing your
program, choose electives that strengthen your overall dispute
resolution/peacemaking skills and that focus on your areas of
interest (PRJ practice as it applies to the justice system, schools, or
organizations).
Finally, take your assessment. The assessment is currently under
development and as we finalize the elements of the assessment, we
may design a Reality Check course for PRJ so that you can have
feedback on your skills prior to the assessment.

14

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

PLAN YOUR SPECIALIZATION

PEACEMAKING & RESTORATIVE JUSTICE
REQUIRED
SKILLS FOR CO
IN CONFLICT CR102

REQUIRED

QUIRED

DEALING

AMENTALS

ERSONALCO

G&REST

CR110A

STICE PRJl00

ASSESSMENT

CERTIFICATE
Conflict Resolution/Peacemaking
& Restorative Justice Specialization

GRADUATE COURSES AND
ONGOING PROFESSIONAL
DEVELOPMENT

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

15

PIAN YOUR SPECIALIZATION

FIRST NATIONS NEGOTIATION SKILLS SPECIALIZATION
Over the past eight years, we have delivered the First Nations Negotiation Skills Certificate Program on a
contract basis to communities that wish to train up to 25 members in negotiation and dispute resolution
skills for treaty negotiations, contract negotiations or negotiating on a daily basis in the workplace or the
community.
We offer communities the opportunity to contract with us on a course-by course basis over a period of time
convenient to the community, to accumulate the required number of training hours for participants to
receive a certificate. Once the course work has been completed, we will schedule the skills assessment
requirement of the certificate.
Note: This certificate program is only available to communities who contract with us to deliver the courses
on-site in the community. It is unfortunately not open for individual student registration. Participants in
the training group must complete the required number of training days and pass the skills assessment to
receive a certificate.
The courses in this certificate program total 25 days, or 175 hours of dassroom training; including both
required (98 hours/14 days) and elective (77 hours/11 days) courses. Courses are fully interchangeable
with courses in the Conflict Resolution Certificate Program, but are offered in a First Nations context by
trainers with extensive experience in working with First Nations communities and organizations.

Required Courses

Elective Courses

• Dealing with Interpersonal Conflict
(CRllOAFN)

• Asserting Yourself in Conflict Situations
(CR105FN) (2 days)

• Dealing with Anger in Negotiations
(CR200FN)

• Critical Skills for Communicating in
Conflict (CR102FN) (2 days)

• Negotiation Skills Level 1 (CR260FN)

• Intercultural Issues in Negotiations
(CR833FN) (2 days)

• Negotiation Skills Level 2 (CR360FN)
• Assessment (CR950FN)

• Team Negotiations (CR832FN) (2 days)
• Other elective courses may be chosen from
the Conflict Resolution Certificate
program to complete the required 11
elective training days (or 77 elective hours).

For further information about this program please contact:
Leslie Murray, Program Coordinator, Centre for Conflict Resolution
Telephone: (604) 528-5614; e-mail: lmurray@jibc.bc.ca
Roberta Stewart, Program Coordinator, First Nations Programs & Services
Telephone: (604) 528-5621; e-mail: rstewart@jibc.bc.ca

16

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

ASSESSMENT
Certificate In Conflict Resolution
To receive a certificate in Conflict Resolution with a Specialization in Conflict Resolution/Negotiation, Peacemaking
and Restorative Justice or First Nation Negotiation Skills, participants must:
1.

Complete the required classroom training hours.

2.

Be formally enrolled in the Certificate program.

3.

You mus1 1ece iYe an

JNFORM.ATION

PACKAGE
p1 ior to .111rndi11g your

Successfully complete a final evaluation component.

ASSESSMENT.

Conflict Resolution/Negotiation
The Conflict Resolution/Negotiation Specialization assessment consists of skill and theory competencies in interpersonal conflict resolution and interest-based negotiation. There are four components to the final evaluation and all four
must be completed successfully:
1.
A written self-evaluation.
2.
A written preparation for the negotiation role-play.
3.
A one hour negotiation role-play.
4.
An oral question period focused on how key theoretical concepts are played out in the role-play.
Certificate candidates have the option of booking their final evaluation at the JI in New Westminster, at Camosun
College in Victoria or of making their videotape in their own community and sending it in. Candidates may register
for their final evaluation after completing Negotiation Skills Level II even though they may not have completed all of
their elective hours. We recommend registering for the final evaluation 1 to 3 months after completing CR360.
Reality Check is a one-day role-play course which can be helpful in providing immediate and individual feedback on
your evaluation readiness. Instructors and coaches are also available on a contract basis to help you prepare.
For information on scheduling your assessment or for information on the mail-in option call: 604-528-5622 or e-mail·
conresassessment@jibc.be.ca.
Please call 604-528-5622 or e-mail conresassessment@jibc.bc.ca if you have NOT received your assessment package
within three weeks of registering for your-assessment.

Datu

Location

l2ats:a

Location

~

Location

January SO

Camosun

April 12
May22
May23
May24
June6
June 7
June 28

JI Campus
JI Campus
JI Campus
JI Campus
JI Campus
JI Campus

August 8
August 9
August 15
August 16

JI Campus
JI Campus
JI Campus

February 21
February 2?.
February 28
March 1
April 4
April 5
April 11

.n Campus
JI Campus
JI Campus
JI Campus
JI Campus
JI Campus
JI Campus

July .29

Camosun
Camosun

JI Campus

Assessment Fee:
JJ Campus & Mail-in:
$245
Carnosun:
$275

First Nations Negotiations Skills
The assessment consists of skill and theory competencies in interest-based negotiation. There are four components to
the final evaluation and all .four must be completed successfully:
1. A written self-evaluation.
2. A written preparation for the negotiation role-play.
3. A one hour negotiation role-play.
4. An oral question period focused on how key theoretical concepts played out in the role-play.
Final evaluations for the First Nations Negotiations Skills specialization are scheduled at the completion of classroom
training in the host community.

Peacemaking and Restorative Justice
The final evaluation for the Peacemaking and Restorative Justice specialization is currently being developed.

Registration JI Campus & YWCA on(y: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

17

JIBC/UBC CERTIFICATE IN CONFLICT RESOI,UTION PRACTICES
IN AN EDUCATIONAL/SCHOOL CONTEXT
V

The Justice Institute of BC and The University of BC, in partnership with the
New Westminster School District #40, is piloting this new certificate program of
particular relevance for teachers, schoo1 councellors and administrators.

The primary purpose of this specialized certificate is to provide an opportunity for educators to acquire fundamental
skills and understanding in collaborative conflict resolution, that will assist them with resolving conflicts within their
classrooms and schools. The completion of this program will also lead to an increased q1pacity to teach the four
modules in the new JIBC/NWSD high school conflict resolution resource "Interpersonal Conflict Resolution Skills
for Youth".
This certificate will be jointly awarded by UBC and JIBC, upon the successful completion of four JIBC courses
(CRll0NB, CR200, CR250, CR260), a UBC Conflict Resolution/Analysis theory course (EPSE462), a Skills Assessment
(CR960) and a Train-the-Trainer Workshop (CR425).
Applicants for this certificate are required to submit a completed application form with the appropriate fee and a copy
of their BC Teaching Certificate to the Registrar at the Justice Institute of BC. Once an individual has been accepted
into the Certificate program, they may register for the applicable JIBC courses which best fit their schedules.
For complete JIBC course descriptions and a full schedule of weekday, evening and weekend courses offered at various
locations, see pages 19-21. See below for descriptions and schedules of the specialized components for this certificate.
FOR MORE INFORMATION ABOUT TIIE PROGRAM PLEASE CONTACT:

JIBC, Centre for Conflict Resolution
Michelle Tubbs, Bridging Project Coordinator
604-528-5638 / mtubbs@jibc.bc.ca

UBC, Faculty of Education
Elaine Decker, Director
• 604-822-1974 / elaine.decker@ubc.ca

New Westminster School District
Russ Pacey, Assistant Superintendent
604-517-6270 / rpacey@sd40@bc.ca

COURSE DESCRIPTIONS
UBC CONFLICT RESOLUTION/ANALYSIS

(EPSE462)
This 3 credit undergraduate course provides a
background in social and emotional development
from early childhood through adolescence in
relation to schooling and education, and tn conflict
theory and analysis. Students critically review
theorectical and empirical literature with a view to
understanding how theory translates into best
practices in implementing effective interventions
and in resoMng conflict.

Date:

January-April - Call us for dates.
July 8-12 ! 9am-5pm

Fee:

$218.00 plus materials

SKILLS ASSESSMENT (CR960)
This component of the certificate includes
activities such as: the completion of a reflection
journal; case studies; demonstration of effective
utilization of skills in videotaped role-plays;
identification of individual areas of growth and
strengths to develop.

Date:

August 19
August 20
August 21
August 22

Fee:

$245

TRAIN-THE-TRAINER SESSIONS (CR425)
This one day session is intended to equip
teachers with the knowledge they need to
effectively teach the four modules within the JIBC/
NWSD high school resource "Interpersonal
Conflict Resolution Skills for Youth" and to
Implement a successful peer mediation program
within their school.

18

Registration JI Campus & YWCA only: 604-528-5590

Date:

August 23

Fee:

$165 00

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

REQUIRED COURSES
Take either CRllOA or CRllOB as you will receive credit for one or the other, not both.
Courses marked with PRJ may be credited towards PRJ specialization.
DEALING WITH INTERPERSONAL CONFLICT
REQUIRED COURSE FOR PH.I

Prerequisite:
Length:
Credit:

(CRU0A)

None
Three Days (21 hours)
1.5

(PRJ)

RESOLVING CONFLICT IN THE WORKPLACE
(CRll0B)

Prerequisite:
Length:
IJl!llt'redit:

None
Three Days (21 hours)
1.5

This course gives participants an overview of collaborative conflict resolution. Participants examine the
dynamics and sources of conflicts, attitudes and
beliefs, conflict styles, conflict theory, defensiveness,
and the role of assumptions and emotions. Participants
will practice approaches useful in resolving interpersonal conflicts. This highly participatory course
emphasizes self-awareness and skill development
through structured exercises and simulations. Students
are asked to bring a VHS videotape to record their
role-play on the final day of the course. This course is
equivalent to CRl 10B and is a prerequisite for all
other required courses.

This course is equivalent to Dealing with Interpersonal
Conflict with a specific focus on workplace conflict
situations. Participants assess their own conflict style
and broaden their range of ways to resolve conflicts
effectively. Emphasis is on effective communication
and on skills, concepts and approaches for collaborative conflict resolution. This highly participatory
course emphasizes increasing self-awareness and skill
development through structured exercises and
simulations. Students are asked to bring a VHS
videotape to record their role-play on the final day of
the course. This course is equivalent to CRll0A and is
a prerequisite for all other required courses.

12m

J.gs:i!ligD {. f'.l:S:

12m

IDib:1!5.1!;!1:

J.gs:iltign t. E1:1:

Jan 16-18
Feb 4-6

J.Balmer
W.Hilliard

.n/New West/$405
.n/New West/$405

IDi:tJ:Us:15;!&:

Jan 23-25

J. Toogood

JI/New West/$405

Jan 24-26

D. Stewart

Camosun/Victoria/$450

Feb 13-15

J.Balmer

JI/New West/$405

Feb 7-9

RMonk

NIC/C. River/$572

Feb 19-21

E.Jackson

.n/New West/$405

S. Yerxa
G. Harper
N.Baker

OUC/Vemon/$495
YWCA/Vancouver/$405
Malaspina/Nanaimo/$460

.n/New West/$405
.n/New West/$405
.n/New West/$405

Feb 21-23

s. Dunlop

Mar 4-6
Mar 25-27

J. Bateman
G. Harper

JI/New West/$405
JI/New West/$405

Apr 3-5

J. Bateman

UCFV/Abbotsford/$425

Feb 21-23
Mar 6-8
Mar 7-9

Apr 10-12
Apr 23-25
May 6-8

E.Jackson
W. Hilliard
J. Toogood

JI/New West/$405
JI/New West/$405
JI/New West/$405

Mar 21-23
Apr 2-4
Apr 11-13

J. Toogood
J. Balmer
S. Yerxa

May 6-8

B. Frank

Camosun/Victoria/$450

Apr 23-25

May 28-30

T. Harris

JI/New West/$405

D. Stewart
L. Dobson-Sayer

June 12-14

J.Balmer

YWCA/Vancouver/$405

July 15-17
Aug 6-8
Aug 21-23

D. Zaiser
K. Henderson
L. Dobson-Sayer

JI/New West/$405
JI/New West/$405
JI/New West/$405

May 22-24
June 25-27
July3-5

Evenings: 6pm-10pm
Saturday: 9:00am-5:00pm
Apr 29, 30,

T. Harris

.Il/New We.st/$405

May1&4

E. Jackson

July 17-19
Aug 12-14
Aug 26-28

B. Frank
L. Dobson-Sayer

J. Toogood
J.Balmer

Camosun/Victoria/$450

.n/New West/$405
JI/New West/$405
JI/New West/$405
Camosun/Victoria/$450

JI/New West/$405
JI/New West/$405
JI/New West/$405

Evenings: 6pm-10pm
Saturday: 9:00am-5:00pm
Mar 12, 13,

Saturday: 9:00am-5:00pm
June 8, 15, 22

July 11-13

J. Toogood
J. Schroder

Camosun/Victoria/$450

E. Jackson

JI/New West/$405

14& 16

JI New West/$405

Saturday: 9:00am-5:00pm
July 6, 13, 20

Registration JI Campus & YWCA only: 604-528-5590

N. Hughes

Web site: www.jibc.bc.ca/ccr

JI/New West/$405

Inquiries: 604-528-5608

19

REQUIRED COURSES
NEGOTIATION SKILLS LEVEL I (CR260)

Prerequisite:
Length:
Credit:

CRllOA or CRllOB
Three Days (21 hours)
1.5

Negotiation skills are essential in daily interactions with
others. Traditional approaches to negotiation promote
competitive tactics, often resulting in unsatisfactory
outcomes for one or both negotiators. Collaborative or
interest-based negotiation aims for agreements that
respond to the interests of both parties. Participants will
learn to prepare for negotiations, assess their alternatives,
build 11 climate of collaboration, get beyond stubborn
positioning and develop agreements that work for both
sides. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Students
are asked to bring a VHS videotape to record their roleplay on the final day of the course:

Recommended Reading: Getting to Yes by Roger
Fisher and William Ury, Penguin Books, 2nd ed., 1992.

l!B15:

IDib:lls:1!!:C

L!!S::illi!!D t.. Es:1:

Jan 30-Feb 1

D. Zaiser

JI/New West/$405

Feb 20-22
Mar 21-23

J. Toogood
T. Harris
L. Dobson-Sayer

Apr 3-5
Apr 16-18

D. White
D. Zaiser

JI/New West/$405
JI/New West/$405

Apr 25-27
Apr 25-27

J. Toogood
N. McPhee

NIC/C. River/$572
OUC/Vernon/$495

May 14-16

N. McPhee

JI/New West/$405

May 27-29

J. Schroder

YWCA Downtown/$405

Mar 11-13

June 5-7

D. White

June 6-8

E. Azmier-Stewart

June 25-27
July 16-18
July 30-Aug 1
Aug 20-22

D. Zaiser
J.Toogood
M. Govorchin
K. Henderson

YWCA/Vancouver/$405

JI/New West/$405
Camosun/Victoria/$450

JI/New West/$405
Camosun/Victoria/$450

JI/New West/$405
JI/New West/$405
JI/New West/$405
JI/New West/$405

DEALING WITH ANGER (CR200) (PRJ)
R~QUIR ED COURSE FOR Pill

Prerequisite: CRllOA or CRll0B
Recommended: CR260
Length:
Three Days (21 hours)
Credit:
1.5
Angry, hostile or resistant feelings and behaviours are
commonly generated in conflict situations. Efforts to
resolve. the conflict may be ineffective if these feelings are
ignored or denied. This course builds on the material in
CRll0NCRll0B, and presents theory, skills and approaches for managing our own angry feelings and
behaviours, and responding to anger in others. Topics
such as anger triggers, self-management, defusing skills,
the origins of personal expressions of anger and disengaging from angry encounters will be explored. Emphasis is
on self-awareness and skill development through smallgroup exercises and videotaped practice sessions on the
final day.
~

IDiblls:1521:

l.5!S::Ati5!D t.. Es:s:

Jan 21-23
Feb 11-13
Mar 6-8

S.Holloway
N. McPhee
M. Govorchin

JI/New West/$405
JI/New West/$405
JI/New West/$405

Mar 7-9
Mar 14-16
Mar 25-27

N. McPhee
N. McPhee
N. McPhee

Apr 17-19
May 8-10

R.Monk
S. Yerxa

JI/New West/$405
JI/New West/$405

May 23-25

RMonk

Camosun/Victoria/$450

May 29-31

J. Balmer

JI/New West/$405

June 5-7

S. Yerxa

UCFV/Abbotsford/$425

June 19-21
July 8-10,
July 24-26
Aug 26-28

E. Azrnier-Stewart

Evenings: 6pm-10pm /Saturday: 9:00am-5:00pm

May 6, 7, 8 & 11 K. Henderson

20

JI/New West/$405

Registration JI Campus & YWCA only: 604-528-5590

J. Bahner
M. Govorchin
S.Holloway

Camosun/Victoria/$450
NIC/C. River/$572
YWCA/Vancouver/$405

JI/New West/$405
JI/New West/$405
JI/New West/$405
JI/New West/$405

Evenings: 6pm-10pm / Saturday: 9:00am-5:00pm

June 10, 11, 12 N. Hughes
& 15

Web site: www.jibc.bc.ca/ccr

JI/New West/$405

Inquiries: 604-528-5608

REQUIRED COURSES
MEDIATION SKILLS LEVEL I (CR250)

NEGOTIATION SKILLS LEVEL D (CR360)

Prerequisite: CRll0A or CRllOB
Recommended:CR260
Length:
Three Days (21 hours)
Credits:
1.5
Mediation is a practical method for helping other people
resolve their conflicts and attain mutually satisfactory
outcomes. This course introduces the concepts, skills and
techniques needed to mediate disputes: determining
whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using
communication skills as a mediator. Participants will
have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill
development through simulated mediations assisted by
trained coaches. Students are asked to bring a VHS
videotape to record their role-play on the final day of the
course.

Prerequisites: CRll0A or CRll0B, CR200,
CR250, CR260
Length:
Five Days (35 hours)
2.5
Credits:
This advanced course builds on CR260: Negotiation
Skills Level I to apply an interest-based approach to more
complex negotiations. Content includes negotiator
assertiveness and style, identifying and responding to
competitive tactics, assessing power dynamics and
resolving impasses. As Negotiation Skills Level II is the
final prerequisite course for CR950: Conflict Resolution/
Negotiation Assessment, coach feedback on participants'
role-plays will be based on the Assessment Role-Play
Criteria. For Certificate candidates, it is strongly recommended that CR360 be taken near the end of your 210
hours of classroom training and that you schedule your
Conflict Resolution/Negotiation Assessment 1 - 3 months
after completing CR360.

Location t. fl:!I:!

Recommended reading: Getting Past No by William U,y.

l2iLtG

12m

1D1ttu,ctor

Feb 5-7

D. White

JI/New West/$405

Feb 7-9

N. Hughes

OUC/Penticton/$495

Mar 5-7
Mar 25-27

J. Schroder
K. Henderson

Apr 8-10
Apr 18-20

J. Schroder
L. Dobson-Sayer

May 13-15
May 28-30
June 10-12
July3-5

G. Harper
D. White
J. Toogood
S. Holloway

July 22-24

E. Jackson

Aug 7-9
Aug 27-29

G. Harper
L. Dobson-Sayer

JI/New West/$405
JI/New West/$405
YWCA/Vancouver/$405
Camosun/Victoria/$450

JI/New West/$405
JI/New West/$405
JI/New West/$405
JI/New West/$405

K. Henderson

Mar 18-22

R.Monk

Apr30-May4
May 7-11

E. Azmier-Stewart
M. Govorchin

May 27-31
June 17-21
July 24-30
Aug 22-28

N. McPhee
M. Govorchin
D. Zaiser
D. Zaiser

Lgeatig;o t. fs:s:

JI/New West/$620
Camosun/Victoria/$675
OUC/Penticton/$850

JI/New West/$620
JI/New West/$620
JI/New West/$620
JI/New West/$620

YWCA/Vancouver/$405

JI/New West/$405
JI/New West/$405

Saturday Class: 9:00am-5:00pm

Aug 10, 17, 24

IDlttlll:m&:

JI/New West/$405

Attention Foresters:
Resolvrng Conflict rn the Worl<place &
Ne_qotia/1on Level I partially full!// /he
reqwrements of !he Association of BC
Professional Foresters· Or,'11
Commumcar1on Academic Stanrlard.

Our Approach to Mediation
The Centre for Conflict Resolution offers introductory and advanced skills-based
mediation courses and develops new courses. At the Centre for Conflict
Resolution, we believe that there is no one right way to practice mediation, but
a variety of approaches that may be situationally appropriate. Participants taking
mediation courses through the Centre can expect to encowtter a range of styles and
approaches based on instructor's experience as mediators, which we hope will
enrich learning. Conformity of method and practice is not our goal; rather, we
encourage our participants as adult learners to develop their own style based
on a framework of guiding principles and an understanding of the parties,
culture and setting within which they are mediating.
~

Registration JI Campus & YWCA only: 604-528-5590

~

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

21

REQUIRED COURSES
CRITICAL SKILLS FOR COMMUNICATING IN
CONFLICT (CR102) (PRJ)

FUNDAMENTALS IN PEACEMAKING AND
RESTORATIVE JUSTICE (PRJl00)

Prerequisites: None
Length:
Two Days {14 hours)
Credit:
1
If you have not had previous training in interpersonal
communication skills, start with this elective. It is also
effective as a stand-alone learning experience. This
course focuses intensively on communication theory and
skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Each skill will
be demonstrated and then practised in short exercises
involving conflict situations. Specific skills will include:
non-defensive listening, questioning, reframing and
assertive speaking.

Prerequisites: None
Length:
3 days (21 hours)
Credit:
1.5
Recommended Reading: Changing Lenses. Howard Zehr
This course provides an overview of all critical components of the Peacemaking and Restorative Justice Certificate Program. We will review the history of restorative
justice and peacemaking practices, examine the justice
process based on degree of community involvement and
summarize restorative justice and peacemaking processes
as they are being employed worldwide. In order to
explore these concepts from personal and cultural
perspectives, we will create a community in the classroom and engage participants in a learning experience
that will cause them to challenge their traditional
assumptions around dealing with crime and conflict - in
community, school and organizationaVinstitutional
contexts. We will build a foundation for subsequent
detailed and specialized training, based on the principles
and philosophy of peacemaking and restorative justice,
including a holistic, value-based and respectful orientation to practice.

12m

Instructor

tocatf,on t fee

Jan 21-22
Feb 7-8
Feb 28-Mar 1

T. Harris
J. Schroder
K. Henderson

JI/New West/$270
JI/New West/$270
JI/New West/$270

Mar 12-13

D. Stewart

Mar 25-26

S. .Yerxa

Apr 11-12
Apr 18-19

G. Harper
D. Soules
K. Henderson
N.Baker
J. Bateman

Apr 29-30
May 24-25
May 30-31

Camosun/Victoria/$350

JI/New West/$270
YWCA,/Vancouver/$270
Malaspina/Duncan/$350

JI/New West/$270

12m

Instructor

Location t Fee

Mar 5-7

JI/New West/$405

Mar 21-23

P. Gatensby,
T. Waterhouse
S. Yerxa,

Apr 11-13

M.Arcand
TBA

NIC/Campbell River/$525
YWCA/Vancouver/$270

June 24-25

E.Jackson

July 4-5

B. Frank

Camosun/Victoria/$350

July8-9
July 31-Aug 1
Aug 19-20

S. Yerxa

JI/New West/$270
JI/New West/$270
JI/New West/$270

JI/New West/$270

G. Harper
E.Jackson

June 10-12

OUC/Penticton/$495

Malaspina/Nanaimo/$460

P. Gatensby,
T. Waterhouse

JI/New West/$405

Saturday Class: 9:00am-5:00pm

Feb 25, 27

N. Hughes

JI/New West/$270

&Mar2

Courses on this page are:

REQUIRED COURSES
for the Peacemaking & Restorative
Justice (PRJ) specialization.
For a complete list of the PRJ
courses see page 13.

PSYCHOLOGY OF VICTIMS (PRJ103)
Prerequisite:
PRJlOO

Length:
2 days (14 hours)
Credit:
1
This course will address the nature of the human response
to trauma from mental, physical, emotional and spiritual
perspectives. A full understanding of what takes place for
the victims of traumatic events during and following
these events will not only provide insight on what they
experience in the aftermath, but guidance on the kind of
support they deserve from the vast array of "helpers" in
various community, organizational and school settings.
Participants will build an appreciation for how a relatively "brief' traumatic event may impact a victim for
years to come. Finally, participants will understand how
those who are engaging with victims in restorative justice
and peacemaking processes can play a vital role in
preventing re-victimization and~in empowering individuals toward resolution so that they may move beyond
''victim" to "survivor''.

J2ille

22

Registration JI Campus & YWCA only: 604-528-5590

Instructor

Location t Fee

Apr 17-18

J.Solanto

JI/New West/$405

May 10-11

J. Solanto

OUC/Penticton/$495

Web site: www.jibc.baa/ccr

Inquiries: 604-528-5608

ELECTIVES
APPLYING TIIE WISDOM OF MEDITATION IN
EVERYDAY CONFLICT (CR109)
Prerequisites: None.
Length:
One Day (7 hours)

Credit:

.5

In the midst of conflict our mind often races ahead as our
body and breathing responds with increased anxiety. In
this way our perception, intelligence and natural wisdom
are lost when we need them most. Meditation is a way of
being fully present in any situation, especially when in
conflict. We will explore traditional sitting meditation,
mindfulness and awareness exercises. Wear comfortable
clothes and bring a mat or blanket and a firm cushion.
~

Instructor

Location t Fee

Apr 25

D. Trimble

JI/New West/$135

TIIE ART OF REFRAMING (CR366)
Prerequisites: CRll0A or CRll0B and one of
CR260 or CR250
Length:
One Day (7 hours)

Credit:

ASSERTING YOURSELF IN CONFLICT
SITUATIONS (CR105)
Prerequisites: None
Length:
Two Days (14 hours)
Credit:
1
Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing
firm under pressure, the ability to assert yourself is
crucial to being able to reach outcomes that work for
you. When in conflict situations, it can be especially
difficult to maintain an assertive stance rather than
overreacting or selling yourself short. This course will
address assertiveness in a variety of challenging situations and will give participants opportunities to practice
improving and maintaining an assertive style under
pressure.

nm

Insm1ctor

Jan 28-29
Feb 18-19
Mar 14-15
Apr 8-9

D. White
J. Schroder

Apr 9-10

.5

Skilful reframes often mean the difference between reaching resolution and reaching impasse. More than merely
changing language, reframing can shift the entire perception of and approach to the conflict. As one of the most
powerful tools available, reframing can be used effectively
in every phase of conflict discussion from building an
atmosphere, to identifying issues, exploring interests and
reaching agreement. In this intensive one-day skill building course, you will learn how to identify problematic
conflict frames wherever and whenever they occur and
practice providing reframes ' that lead towards resolution.
~

1nsm1ctor

J.ocidi0 n t Fee

Feb21
Mar 21
June 19

D. White
K Haddigan
K Haddigan

Camosun/Victoria/$180
JI/New West/$135
JI/New West/$135

May 23-24
June 17-18
July 11-12
Aug 15-16

Location t Fee

JI/New West/$270
Vancouver/YWCA/$270
G. Harper
JVNew West/$270
N. McPhee
JVNew West/$270
E. Azmier-Stewart Victoria/Camosun/$350
M. Govorchin
JI/New West/$270
D. White
JI/New West/$270
G. Harper
JI/New West/$270
N. McPhee
JVNew West/$270

BALANCING EMPATHY & ASSERTION (CR325)
Prerequisites: CRll0A or CRll0B
Recommended: CR102, CR105
Length:
Two days (14 hours)
Credit:
1
Empathy and assertion are often described as the two
foundations of collaborative conflict resolution but
finding the balance between them can be tricky. In this
one day course participants will practice strategies for
achieving the mental and emotional clarity necessary to
effectively use assertion and empathy. Participants will
also have opportunities through facilitated small group
exercises to practice finding -- and keeping -- the elusive
balance.
~

Instructor

J.ocation t Fee

June 24-25

Joan Balmer

JVNew West/$270

locations throughout BC and the Yukon:
FRASER VALLEY
University College of the Fraser,
Valley, ABBOTSFORD

VANCOUVER ISLAND
Camosun College,
VICTORIA
Malaspina University conege,
NANAIMO

Malaspina University College,
COWICHAN/DUNCAN
North Island College,
CAMPBELL RIVER

Okanagan University College,
VERNON
College of New Caledonia,
MACKENZIE

B.C. INTERIORINORTH

YUKON

Okanagan University College,
PENTICTON

Yukon CoDege,
WHITEHORSE

Registration JI Campus & YWCA onor: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

23

ELECTIVES
BUILDING CONSENSUS (CR516)

CHALLENGES OF FACILITATING (CR508)

Prerequisites:

Prerequisites:

Length:

Credit:

CRllOA or CRllOB and one of
CR200, CR250 or CR260.
Two days (14 hours)
1

In recent years, we have seen an increasing number of
attempts to develop collaborative approaches to dispute
resolution emerging in both business and the public
sector. This shift toward group involvement in solving
problems, setting policies, making decisions and planning
events ("consensus-building", "team building'', "stake
holder participation", ''public consultation") has not
always proved successful. Consensus decision making .is
not easy. As an ideal, it has tremendous appeal, and its
benefits in terms of long-term effectiveness, commitment
and conflict resolution are many. Although elements that
lead to consensus are relatively simple to understand, the
challenge is to learn to apply the elements effectively.
This course is designed to assist participants in understanding conditions that must exist for consensus decisions
to be made, procedures for preparation of the involved
parties, processes and guidelines to follow while trying to
reach a decision and participant skills necessary for
reaching consensus.

CRllOA or CRllOB, CR260 or
CR250
Recommended: CRS04
Length:
Two Days (14 hours)
Credit:
1
This course builds on ideas and strategies introduced in
"Group Dynamics," and is for group or team facilitators
who would like to further their skills to meet the types of
challenges involved in facilitating. We will review the
basics of facilitation and group functioning; however,
the focus will be on common pitfalls and difficulties that
facilitators face, such as remaining neutral, tracking
multiple issues and speakers, managing group polarization and domination by individuals, power problems and
bringing the group to closure. Through discussion, case
studies and role-play, participants will identify and work
through these and other challenges.
~

Instructor

Location I Fee

May8-9

K. Haddigan

JI/New West/$270

~

Instructor

Location t Fee

CIRCLE OF FORGIVENESS (CB.313)
Prerequisites: None
Two Days (14 hours)
Length:

June 12-13

Arthur Ridgeway

JI/New West/$270

Credit:

BUILDING CONSTRUCTIVE CONNECTIONS
WITHIN INSTITUTIONS & COMMUNITIES
I.I II.I RI I HlR ( R XI(;
(PR.1201)
Hl< ' ll\' l· 1 RI DII

Prerequisite:

PRJlOO
2 days (14 hours)
Length:
Credit:
1
When considering the topics of community development
and community building, it is essential to define what we
mean by "community''. This course explores the issues of
linkage within the community, whether it be the organization or school as community, or a restorative justice
program situated in the community at large. We will
explore together the challenges and opportunities of
building connections, using a systems approach and
agreement-seeking and appreciative inquiry processes as
· useful ways to build effective partnerships, long term
liaisons and working relationships. Long term
sustainability, gaining community ''buy-in", quality
assurance, overcoming funding and political issues will
also be reviewed, while utilizing the collective experiences
within the group. We will provide participants with the
opportunity to focus on their respective communities'
needs, and develop a strategy for building connections.
~

Instructor

Location I fee

June 27-28

TBA

JI/New West/$270

24

Registration JI Campus & YWCA only: 604-528-5590

1

Conflict management and resolution invites us to engage
the .h eart in our work and in our daily lives. This is
something very few of us have had any training in. As a
result, managing interpersonal interfaces can at times be
extremely challenging. This course offers a unique set of
approaches and tools of non-doing for enriching the
mediation or conflict resolution experience, designed to
enable participants to become clear and to remain that
way in the most difficult of circumstances. Elements of .
the training include forgivene$S of ourselves and others,
the cultivation of humility, letting go of fear, vibrational
reality and accessing deeper consciousness - thus broadening and deepening our perspective and enhancing our
ability to model the values we live by.
~

May 7-8

Ipstruqpr
Loqrtlon I fee
Barbara Ashley-Phillips JI/New West/$270

Instructor: Barbara Ashley-PhWips, came to mediation after more than 10 years as a practising lawyer,
doing primarily federal civil trials. She is a graduate of
Yale Law School and a fonner Assistant United States Attorney. She has been mediating, mentoring and coaching
for close to 19 years. She is the author of The Field Guide
to Mediation published by Jossey-Bass in 2001.

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

ELECTIVES
CML PROCEDURE (CR846)
Prerequisites: - CRllOA or CRllOB, CR250
Recommended: CR260, CR400
Length:
Two Days (14 hours)
Credit:
1

This course is for those who want to practice mediation in
the context of the civil justice system. It is required for
mediators who do not have a law degree but want to be
considered for the B.C. Mediator Roster. The course
examines the aspects of civil procedure that mediators
need to be familiar with: what the litigation track looks
like, including the practicalities of time and cost as a
typical case proceeds through the system, as well as the
role of lawyers in litigation and mediation. The course
will also address how Court Rules use expense to encourage settlement, the difference between the formal legal
parties and the real decision-makers in a lawsuit and the
rules of evidence that commonly arise in mediation.

CRITICAL SKRLS FOR COMMUNICATING IN
ltH) t IH I II ( flt H SI
CONFLICT (CR102)
1 O(.t P H. I
Prerequisites: None
Length:
Two Days (14 hours)
Credit:
1
If you have not had previous training in interpersonal
communication skills, start with this elective. It is also
effective as a stand-alone learning experience. This
course focuses intensively on communication theory and
skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Each skill will
be demonstrated and then practised in short exercises
involving confli~t situations. Specific skills will include:
non-defensive listening, questioning, reframing and
assertive speaking.

12m

Instructor

Location t fee

Jan 21-22
Feb 7-8
Feb 28-Marl

JI/New West/$270
JI/New West/$270
JI/New West/$270

12m

Instructor

Location t fee

Mar 12-13

T.Harris
J. Schroder
K. Henderson
D. Stewart

Mar 4-5

T.Harris
T. Harris

JI/New West/$270

Mar 25-26

S. Yerxa

YWCAIVancouver/$270

Apr 11-12
Apr 18-19

G. Harper
D. Soules
K. Henderson
N.Baker
J. Bateman

July 25-26

Apr 29-30
May 24-25
May 30-31

COMMUNITY CONFERENCING (PRJ204)
Prerequisite:
PR.HOO
3 days (21 hours)
Length:

Credit:

·-1.5

This course will review the theory and practice of community conferencing using a balanced approach to peacemaking and restorative justice. Building upon fundamental
conflict resolution skills, the course will assist community
program coordinators, volunteers and those in organizational or school settings to manage the conferencing
process in a way that is respectful of all present while
maintaining a safe environment. We will review the roles
and responsibilities of the facilitator(s) in large-group
situations, and the assessment of suitability of incidents for
conferencing. We will also address how to identify and
involve communities of care, handle pre-conference activities, manage difficult situations, deal with power imbalances, debrief the conference and conduct follow-up
procedures. Participants will have opportunities to practice
in role-play simulations.

12m

Instructor

Location t fee

May 13-15
July 15-17

TBA
TBA

JI/New West/$405
JI/New West/$405

JI/New West/$270
YWCA/Vancouver/$270
Malaspina/Duncan/$350

JI/New West/$270
NICICam.pbell River/$525
YWCA/Vancouver/$270

June 24-25

E.Jackson

July 4-5

B. Frank

Camosun/Victoria/$350

July8-9
July 31-Aug 1
Aug 19-20

S. Yerxa

G. Harper

JI/New West/$270
JI/New West/$270
JI/New West/$270

JI/New West/$270

E.Jackson

Saturday Class: 9:00am-5:00pm
Feb 25, 27
&Mar2

N. Hughes

JI/New WeW$270

CRITICISM: HOW TO GIVE AND RECEIVE IT
(CR206)
Prerequisite: CRllOA or CRllOB
Length:
Two Days (14 hours)
Credit:
1

Critiquing the work or behaviour of others can be one of
the most difficult tasks that we perform. As individuals,
colleagues, supervisors and managers, we are often
called upon to give criticism. If done well, it can be an
opportunity for growth and increased understanding. If
done poorly, it can damage relationships, limit opportunities and increase stress. In this course, participants
will explore and practice the essential elements of giving
and receiving criticism constructively.

12m

Instructor

Feb 18-19

D. White
D. White
D. White

May 13-14

July 29-30

Registration JI Campus & YWCA only: 604-528-5590

Camosun/Victoria/$350

Web site: www.jibc.bc.ca/ccr

Location t fee
JI/New West/$270
Malaspina/Nanaimo/$350

JI/New West/$270

Inquiries: 604-528-5608

25

ELECTIVES
THE CREATIVE NEGOTIATOR/MEDIATOR (CR367)

Prerequisites:
Length:

CRll0A or CRll0B, CR260 or CR250
One Day (7 hours)

The ability to generate creative solutions for challenging
situations is a critical skill for any successful mediator/
negotiator. These challenges range from handling simple,
unanticipated logistical challenges to creating multiple
(and often complex) solutions. This dynamic workshop
explodes restrictive myths and explores a variety of useful
techniques for becoming more creative "on demand"!
Richard Bach, author of Jonathan Livingston Seagull,
wrote "Argue for your limitations, and sure enough,
they're yours". Many people see themselves as uncreative
and are concerned about finding themselves in situations
where an answer isn't apparent or can't be predicted. This
day will begin to free you from that concern and build
confidence in your ability to access your most creative
potential as a practitioner!

l2Am

Instructor

Location t fee

Aprilll
Aug 19

D.Gouthro
D.Gouthro

JI/New West/$150
JI/New West/$150

DEALING WITH DEFENSIVENESS IN CONFLICT
(CR319)

Prerequisites:
Length:
Credit:

CRl lOA or CRll0B, CR260 or CR250
Three Days (21 hours)
1.5
Defensiveness is behaviour to protect oneself from a
perceived threat or attack. In negotiations and
mediations it can create major barriers, and when
explored; can open up opportunities for breakthroughs.
When parties are defending and protecting self-image
(face-saving), listening becomes more difficult and
positions become cemented. Left unaddressed, defensiveness can stalemate the discussion. This workshop will
cover theories from different psychological perspectives
on defence mechanisms affecting ourselves and others.
These theories will then be integrated with skills to
address defensiveness in conflict situations. Understanding how face-saving impacts defensive behaviours will be
discussed.

l2Am

Instructor

Feb 27-Mar 1
Mar 14-16 .

D.Soules
D. Soules

Location t Fee
Camosun/Victoria/$450
OUC/Penticton/$495

June 12-14

D. Soules

JI/New West/$405

July 3-5

D.Soules

Malaspina/Nanaimo/$460

See insLructor
bios steining pt1ge 47.

26

Registration JI Campus & YWCA only: 604-528-5590

DESIGNING CONFLICT MANAGEMENT SYSTEMS
(CR848)

Prerequisites:
Length:
Credit:

CRll0A or CRllOB, CR250, CR260.
Two Days (14 hours)
1

Down-sizing, restructuring and other mandates for

change transform the workplace. The inevitable byproduct is the acceleration of conflict, for which ADR
practitioners are often asked to intervene and recommend
resolution methods. The process of assessing and
"scoping" the work, designing the intervention and
supporting the follow-through offers the dispute resolution professional the chance to have a broad and lasting
impact. Participants wm explore, through an interactive
~ of theory and practice processes for "scoping the
project", determining what role (if any) the ADR consultant ~l play, contracting with the client regarding goals,
partictpation and learning, coaching clients in resolution
choices to find the "fit" of interventions (dispute-specific,
process-specific and systems-specific), minimizing
resistance and maximizing incentives to enhance organizational redesign efforts, exploration of cutting edge
issues and applications to "back-home" issues (including
the creation of "self-mediating systems"), and handling
ethical and practice dilemmas.
12m
lgstruc;tpr
LPAtfgn / fee
July 8-9
Christina Merchant JI/New West/$270
Instructor: Christina Sickles Merchant, from
Arlington, Vrrginia, is a highly expedenced dispute
resolution professional with more than 27 years in the
field as a mediator, facilitator, trainer, program manager and dispute systems designer (primarily in the
labour management arena). She coauthored Designing
Conflict Management Systems (Jossey-Bass, 1996),
winner of the Best Book of 1997 Award from the International Association of Conflict Management.
DYNAMICS OF POWER IN DISPUTE RESOLUTION
(CR314)
.

Prerequisite:
Length:
Credit:

CRll0A or CRll0B
Two Days (14 hours)
1
This course provides participants with the opportunity to
examine critical questions regarding their personal
relationship with power. What is power? How do we
relate to it on a daily basis? How do we use personal
power and influence in conflict or negotiation situations? What is the basis of our power as either mediators
or negotiators and what are the implications of using
that power? Through video presentations, self-reflective
exercises and small group discussions, participants will
become more comfortable with power dynamics and
identify how power can be used positively to .enhance the
dispute resolution process.

l2Am

Instructor

Location t fee

Apr 23-24

J. Balmer

JI/New West/$270

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

ELECTIVES
DESIGNING AND IMPLEMENTING PEACEMAKING/
RESTORATIVE JUSTICE PROCESSES IN SCHOOLS
(PRJ212}
ELIGIJlll H>I< <ll • XLG
H,HTIVI < RF l>ll
Prerequisites: PRJl00
Recommended: PRJ205
Length:
2 days (14 hours)
Credit:
1
Increasingly, schools have been exploring restorative
justice principles and practices in order to adapt and
enhance their responses to school-based conflict and
victimization. Experience has shown that restorative
practjces can be very useful in strengthening and restoring
relationships, repairing harm caused and effectively
involving those affected by such incidents. This workshop
will explore participants values and beliefs as they relate
to conflict and victimization, the dynamics of bullying,
harassment and intimidation in the school setting. We
will also examine a continuum of restorative justice
practices appropriate in a school setting, and ·methods for
addressing the 'code of silence' and fear of retaliation that
often occurs following incidents of victimization.

FACILITATING MULTI-PARTY DISPUTES (CR520}

Prerequisites: CRll0A or CRl 10B, CR250 or
CR260, CR508

Recommended:CR504
Length:
Three Days (21 hours)
Credit::
1.5
This course builds on strategies introduced in "Challenges of Facilitating" and is for facilitators who work
with multiple groups or organizations. Facilitators are
often called upon to resolve conflicts with the group as
well as to facilitate. The course will present a framework for assisting groups to negotiate and resolve
disputes including assessing, convening, gaining 'buyin', process design, representation/accountability,
negotiating, packaging and implementation of agreements. Other aspects of facilitating in complex settings
will also be covered, such as cultural considerations, use
of different discussion formats, intervention strategies
and the role of face-saving. This course will offer theory
and practical tips, discussion and a small work group.

12m

Instructor

Location I fee

~

Instructor

Location I fee

Aug 12-13

TBA

JI/New West/$270

June 24-26

Sally Campbell

JI/New West/$405

DESIGNING & IMPLEMENTING PEACEMAKING/
RESTORATIVE JUSTICE PROCESSES IN
I LIGIHLI 1-<IR <R :\J f.G
ORGANIZATIONS (PRJ213}
H f CTIVf CRJ· UI I
Prerequisite:
PRJlO0
Recommended: PRJ205
2 days (14 hrs)
Length:
Credit:
1
Organizations do not get into conflict: people do. As
organizational life becomes more complex and specialized, the need to find ways to integrate differences across
many dimensions becomes more compelling. We need to
find ways where individuals trained to become experts
and advocates for their own "cause" can work together for
the common good of the organization-where they can
simultaneously become partners in the organization's
mission. This course will offer a balanced approach to
resolving conflict using peacemaking principles and
processes, which bring together the human, and business
elements of organizational life. We will explore the
design and implementation of the peacemaking concept to
organizational life and issues through discussion, experience in the circle and hands-on learning.

12m

Instructor

Location I fee

July 25-26

TBA

JI/New West/$270

GROUP DYNAMICS (CR504}

Prerequisites:
Length:
Credit:

CRll0A or CRll0B, CR260 or
CR250.
Two Days (14 hours)
1

New dynamics emerge when we apply conflict resolution
skills and processes to a group setting. This course looks
at group dynamics such as group role functions and
leadership, how team building occurs, participation
levels, power struggles, hidden agendas, how to manage
disruptive behaviour, value differences, and how to
balance group and individual needs. Participants will
learn how to adapt the two-party conflict resolution
model, make collaborative decisions and resolve conflicts in groups. They should have a working knowledge
of the conflict resolution model and a basic understanding of communication skills.
J2@1e

Instructor

Location I fee

Mar 19-20

K. Haddigan

JI/New WeSt/$270

Interested in more
Parent-Teen Mediation P1·actice?
If you've completed the Parent-Teen
Mediation course and practice (CR419/CR420)
and would like additional supervised practice
call Michelle Tubbs at 604-528-5638 for more
information.

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.be.ccvccr

Inquiries: 604-528-5608

27

ELECTIVES
HANDLING CONFLICT ON THE TELEPHONE
(CR101)

MANAGING THE HOSTILE INDMDUAL (CR108)

Prerequisites: None
Length:
One Day (7 hours)
Credit:
1

Length:

None
Two Days (14 hours)
1

Prerequisites:
Credit:

Many people find themselves the target of hostile or
Dealing with angry people and trying to resolve conflict
aggressive behaviour as a regular part of their jobs.
over the telephone can be particularly challenging. This
Dealing with these encounters inevitably requires
one-day course will focus on learning and practising
emotional energy and frequently results in increased
stress. This course provides alternatives for construceffective para-verbal and verbal skills for defusing anger
and resolving conflict, with an emphasis on the use of the
tively managing hostile individuals. Attention is given to
voice. The course will be of interest to people who want to risk factors and ensuring personal safety. Participants
develop more skills for responding effectively to anger and will have an opportunity to identify factors that escalate
conflict over the phone, and will be of particular interest
the level of hostility, identify personal responses to
hostile behaviour, learn and practice a model for
to those with no or few previous courses in the Conflict
defusing hostility and increase skills in constructively
Resolution Certificate Program.
confronting problem behaviour.
~

Instructor

Location t fee

Feb27

Dale Trimble

JI/New West/$135

June 11

Dale Trimble

YWCNVancouver/$135

l2A1!:

Instructor

Location t fee

Feb 5-6

M. Govorchin
M. Govorchin

Camosun/Victoria/$350

Mar 13-14
Aug 12-13
LET11NG GO OF FEAR (CR323)
Prerequisites: None

B.ecommended:CR313
Length:
Two Days (14 hours)
Credit:
1
Deepening the learning from CR313: The Circle of
ForgiYeness, this course explores the effects of fear on
thinking, perception and response and teaches a simple,
easy-to-use forgiveness process that will quickly and
easily release once and for all specific fears which are
otherwise capable of setting up unintended reactions to
the outpouring of rage, pain and projection that can be
directed at anyone, any time and are common in conflict
situation!S. Provides experience in the use of three
techniques for letting go of fear, in advance of and
during stress. An excellent personal house cleaning, for
mediators, facilitators, managers, lawyers, and other
conflict resolvers.

l,peation t fee

~

Instructor

May9-10

Barbara Ashley-Phillips JI/New West/$270

Instructor: Barbara Ashley-Phillips, came to mediation after more than 10 years as a practising lawyer,
doing primarily federal civil trials. She is a graduate of
Yale Law School and a former Assistant United States
Attorney. She has been mediating, mentoring and coaching for dose to 19 years. She is the author of The Field
Gu.ide to Mediation published by Jossey-Bass in 2001.

28

Registration JI Campus & YWCA only: 604-528-5590

M. Govorchin

JI/New West/$270
JI/New West/$270

MEDIATION SKILLS LEVEL II (CR400)

Prerequisites:
Length:

Credit:

CRll0A or CRll0B, CR250, CR260
Five Days (35 hours)
2.5

This course applies the mediation process and skills
from Mediation Skills Level I to more challenging,
complex and emotionally charged situations. Skills,
theory, and techniques include framing and tracking
issues, probing for and clarifying interests, addressing
power dynamics, and adapting the mediation process to
meet the needs of the participants This course will also
offer participants an opportunity to discuss the development of a personal mediating style, some legal ·and
ethical issues in the mediation field as well as caucusing
and co-mediation. Emphasis is on skill development
through simulated mediations, with assistance and
feedback from trained coaches. Videotape will be used
on the final day.

Instructor

Location t fee

Mar 11-15
Apr 29-May 3

R.Monk
S.Holloway

JI/New West/$620
JI/New West/$620

May 6-10

D. White

June 3-7

R.Monk

JI/New West/$620

July 15-19

D. Soules
D. White

Camosun/Victoria/$675

July 18-24
Aug 19-23

D. Soules

Web site: www.jibc.bc.ca/ccr

Yukon/Whitehorse/$750

JI/New West/$620
JI/New West/$620

Inquiries: 604-528-5608

ELECTIVES
MEDIATION SKILLS LEVEL ill (CR829)
CRllOA or CRllOB, CR200, CR250,
CR260, CR360, CR400.

Prerequisites:

MEDIATING CONSCIOUSLY: BEING REAL.AND
BECOMING AWARE (CR858)

Prerequisites: CR400
Two days (14 hours)
Length:
Credit:
1
Participants in this two-day learning community will build This workshop is process of ongoing inquiry: What we are
on the skills and insights gained in Mediation Skills Level doing? How we are doing it? Who we are becoming? As a
II, other foundational work and "real-world" application.
group of co-learners proceeding wl.th the dynamic and
As co-learners you will "expand the envelope" to deal with challenging path called mediation, we will expand our
more difficult mediation situations by applying previously use of mediator interventions beyond the level of skill
learned as well as new mediation skills and interventions
application to a deeper understanding of mediator
~ innovative ~d s1:1'ategic ways._ Some areas of exploraparticipation as conscious strategy, working with people
non and pr~ctice will: be balancmg content_ and pr~cess,
with intentional awareness. We will discuss and ponder
the producno? and use of a share~ base of ~~nnanon, the the impact of culture, gender and power, the
effe~ of mediator ~resence, tracking and shifting fo~s,
· "transfonnative" practice, the essence of neutrality, what it
ge~g to the r~al mterest, p~we~ and power bal~cmg,
means to be impartial and objective (vs. neutral) and the
mediator assertiveness and direcnveness, and mediator
nature of our own inner wisdom and intuition.
participation in problem solving and framing outcomes.
Length:
Credit:

Feb 28-Mar 1

Two J?ays (14 hours)
1

Instructor

Location / fee

M.Fogel

JI/New West/$270

l2ilte

Instructor

Location/fee

May 2-3

M.Fogel

JI/New West/$270

COURSES OF INTEREST TO

FAMILY MEDIATORS
The following courses will be of special interest to family Mediators interested in seeking
Family Mediation Canada Mediator certification as outlined on the Family Mediation Canada
website - www.fmc.ca. To find out more about these courses: visit the JIBC website at
www.jit;,c.bc.ca, call the JI Registration Office at 604-528-5590 or the program team listed
below:
CORR605,CORRH06 ''"" be

• Family Violence: Impact of Separation and Divorce CORR605
• Introduction to Family Justice Services in BC CORR606
• Effects of Separation and Divorce on Adults FAM 103
• Effects of Separation and Divorce on Children FAM104

appl ied .is ELECTIVE CREDIT
111 tile Cun ll1c l Rosoli,t11111
Cert,ticatc Pwgrdrn

For information on these courses call the
Jl's Corrections & Community Justice Division at: 604-528m5514 or 604-528-5536
• Children Exposed to Family Violence, Level One CY230
• Children Exposed to Family Violence, Level Two CY231
• Violence Against Women in Relationships Core Training EP193
• Violence Against Women - Advanced Skills for Practitioners EP220
• Understanding Child Abuse and Neglect EP260
• Understanding Child Abuse and Neglect: Child Development and Resiliency EP260
For information on these courses call the Jl's
Social Services & Community Safety Division at : 604--528-5627 or 604-528-5626
Registration JI Campus & YWCA onor: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

29

ELECTIVES
MEDIATING DANGEllOUSLY: THE FRONTIJlllS OF
CONFLICT RESOLUTION, TRANSFORMATION &
FORGIVENESS (CR407)

Prerequisites: CRllOA or CRllOB, CR250, CR260.
Length:
Two Days (14 hours)
Credit:
1
The words 'mediating' and 'dangerously' don't often
appear together. Mediation is usually thought of as
ameliorating danger, pacifying hazardous feelings,
creating a safe space. Dangerous mediation means
approaching conflicts with deep honesty and empathy,
eliminating demonization and victimization, dropping
masks and poses, and exploring conflicts within ourselves. It means triggering controlled "chain reactions"
that allow conflict to explode safely. It means testing the
limits by confronting oppressive relationships, transforming systems, exploring forgiveness and discovering the
spiritual heart of the process.
~

Instructor

1.ocat1gn t Fee

June 3-4

K. Cloke/J. Goldsmith
JI Campus / $365
Fee mcludes Ken oke's book - Mediating DQ.ngerousl;y:
The Frontiers o Conflict &solution, 'l'ran£ rmation & F<

Instructors: Ken Cloke is the director of the Centre for
Dispute Resolution in Santa Monica, California. He is a
mediator, arbitrator, consultant, author and trainer
specializing in resolving complex multi-party conflict.
Joan Goldsmith has been a management consultant,
author, trainer and educator for the past 25 years,
specializing in building high-perfonnance teams, leadership development and organizational change.

The following courses are
offered Even ings & Saturdays :
Critical Skills for Communicating in Conflict
(C R1 02) Course description & dates page: 22

Dealing with Interpersonal Conflict
(CR11OA) Course description & dates page: 19

Resolving Conflict in the Workplace

MEDIATING COURT-BASED AND
NON-RELATIONSHIP CASES (CR460)
Prerequisites: CRllOA or CRllOB, CR200, CR250,
CR260.
Recommended: CR400
Length:
Two Days (14 hours)
Credit:
1

Mediation cases focused on financial or contractual
issues and/or heading to court require different approaches. and styles from mediators. Simulations drawn
from actual Provincial court cases will present participants with disputants who have no ongoing relationship,
restricted opportunities for "creative solutions" and/or a
highly adversarial and litigious frame of mind. Participants will learn to adapt an interest-based mediation
approach to situations involving nonpayment and other
monetary issues which are "criteria-based" or extremely
time-limited, and which may require more directive
approaches. Participants will also practice caucusing,
moving from discussion to settlement and agreement
writing. This course will be of particular interest to
anyone considering involvement in the Provincial Court
Practicum Project, as well as mediators who wish to
work in. the field of commercial mediation.
May6-7

Location t fee

T. Harris

JI/New West/$270

NEGOTIATING WITHIN A LABOUR CONTEXT

(CRSOl)
Prerequisite:
Length:
Credit:

CRllOA or CRllOB or equivalent.
Two Days (14 hours)
1

This course is for people who work within a unionized
labour environment and want to improve their negotiation skills as well as workplace relationships. This course
focuses on practising being interest-based and solutionfocused, maintaining cooperative approaches and
attitudes, separating the words from the message and
developing the "dispassionate self." Those who have
negotiating as a required component of what they do will
find this course particularly useful.
_t ;

.

(CR 11OB) Course description & dates page: l9

Mar 11-12

Dealing with Anger

Instructor

Instructor

Location I fee

D. White/

JI/New West/$270

L. Gregg

(C R200) Course descri ption & dates page: 20

Negotiation Skills Level I
(CR260) Course description & dates page: 20

Mediation Skills Level I
(C R250) Course description & dates page: 21

30

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

ELECTIVES

I

PARENT-TEEN MEDIATION PRACTICE (CR420)

NEGOTIATING WITH DIFFICULT PEOPLE:
MAKING IT HARD TO SAY NO (CR362)

Prerequisites: CR419
CRll0A or CRU0B, one of CR260
Four supervised mediation sessions
Length:
or CR250
(3 hours each).
Recommended: CR102
Fee:
$500
Length:
Two Days (14 hours)
For a six-month period following the Parent-Teen MediaCredit:
1
tion class, participants will be scheduled to conduct preAt one time or another, everyone has had to negotiate with
mediation interviews and mediation sessions in a coaggressive, critical, argumentative people. Decision
mediation team of one adult and one teen, under the
making and implementation are often derailed by ensupervision of an experienced parent-teen mediator.
trenched, negatively focused, reactive responses to change
Orientation and debriefing will be part of this hands-on
and diversity. Trying to resolve issues with people whose
component. This is an invaluable opportunity to gain
behaviour we find challenging often brings ·us to the limits
mediation experience in the parent-teen area.
of our patience and interpersonal skill. This course is
designed to assist participants to understand their own
superyisor
Location t Fee
reactions to difficult situations and to develop skills to
Mar-Aug 2002
Rick Singer
New West
effectively overcome the -0bstacles to reaching successful
Counselling
Centre/$500
agreements.

Prerequisites:

nm

Dm

Instructor

Location t Fee

Feb 13-14

A. Ridgeway

JI/New West/$270

/'

PARENT-TEEN MEDIATION (CR419)

Prerequisites:
Length:
Credit:

CRll0A or CRll0B, CR250, CR260,
CR.400 or equivalent.
Three Days (21 hours)
1.5

Parent-teen relations often become strained during adolescence, sometimes to the point of intense conflict. With little
understanding of each other's point of view simple conversations can erupt into major battles. Mediating between
parents and teens is a highly specialized application of
mediation often involving strong emotions, power and
control issues. The classroom portion -of this course will
apply mediation skills to assist both sides to communicate
more effectively with each other and negotiate agreements
on typical issues. The class will be half adult participants
from the Justice Institute and half teen participants from
the New West Secondary School Mediation program. All
participants will have opportunities in class to conduct
simulated pre-mediation interviews and mediation sessions.

Dm

Instructor

Location I Fee

VOLUNTEER COAC HING
OPPO RTUN ITY
Volunteer Coaches
are needed on
Tuesday and
Friday mornings from 7:30
am to 8:30am
throughout the
school year, and
August 26-30, 2002
from 9:00 am to 3:00 pm.
All Volunteer Coaches must have completed the
JI's Centre for Conflict Resolution Mediation
Level n course.

INTERESTED? CONTACT:
Kathleen MacDonald (NWSS), 604-517-6226
email : kMacDona@sd40 .bc.ca
Michelle Tubbs (JIBC). 604-528-5638
email: rntubbs@jibc.bc .ca

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

31

ELECTIVES
PEACEMAKING CIRCLES: A PROCESS FOR
BUILDING CONSENSUS & RELATIONSIDPS
11 JC;uu r I OR ( f.t \; I t.
(PRJ205)
J LH l lVI ( Ht-llll
Highly Recommended: PR.HOO, CRllOA or CRll0B
Length:
3 days (21 hours)
Credit:
1.5
This course calls upon the experience of using peacemaking circles in sentencing, child protection cases, human
rights and in addressing public and private conflicts
within and between various organizations, agencies and
groups. The course addresses how circles can be adapted
to a wide range of conflicts. The guiding principles and
fundamental practices of the circle will be covered. The
various stages of a circle process and the responsibility of
keepers will be described. The thrust of the course will be
to explore how circles can be adapted and applied to
many different situations where the objectives are. to
generate innovative solutions, build relationships of trust,
foster respect for different values/perspectives and work
towards a sustainable consensus.

May 22-24

Instructor

Location t Fee

M. Wedge,
R.RDwlands

Vancouver RDwing Club/
Vancouver/$450

RECONCILING DIFFERENCES (CR834)
CRllOA or CRllOB and
one of CR260 or CR250
Length:
Two Days (14 hours)
Credit:
1
In conflict situations, we are continually challenged and
confronted with differences in perspective, style, need and
emotion. Understanding the interpersonal dynamics
underlying behaviours is an essential skill in the conflict
resolution process. Through working with personality
preferences as measured by the Myers-Briggs Type
Indicator and differences in interpersonal needs as
measured by Fundamental Interpersonal Relationship
Orientation - Behaviour (FIRO-B), participants will gain
an understanding of how these factors contribute to
conflict and can be used to facilitate its resolution.

Prerequisites:

~

Instructor

Location t Fee

Feb 22-23

A.Ridgeway

Ca7t1osun/Victoria/$375

Fee includes Tat Instruments.

· Pee fnd.u.da coffee break re,freslunen.ts and lun.chea.

COURSl~S OF INTEREST TO
PEACEMAKING & RESTORATIVE JUSTICE STUDENTS
OVERVIEW OF THE JUSTICE SYSTEM ADULT &
YOUTH FOR ABORIGINAL TRAINEES (CORR718}

OVERVIEW OF ABORIGINAL JUSTICE ISSUES
(COPO110}

·Length:
Length:
Five Days (35 hours)
14 Hours/On-Line
Date:
Apr 22-26
Registration Deadline: April 5
Registration Deadline: Apr5
JI Credit:
1
JI Credit:
2.5
PRJ Credit:
.5
PRJ Credit:
2.5
Fee:
$255
Fee:
$725
In order to promote effective working relationships with
This comprehensive and preparatory course is for Aborigi- Aboriginal people, this course will introduce probation
nal people who currently work with or are interested in
and correctional officers to the cultural diversity of
working with adults or youth who are in conflict with the law,
Aboriginal people in Canada, explore the impact of their
who are interested in effective liaison with justice system
historical assimilation and oppression, and examine
personnel, and/or in pursuing employment in the correccurrent Aboriginal justice concepts initiated to restore
tional system. This course is also of interest to Aboriginal
injustice.
agencies serving Aboriginal adults and youth in conflict
FOR INFORMATION ON THIS COURSE CALL:
with the law as well as their families and communities as
the course content is relevant for adaptation and/or
Linda Alexander: 604-528-5646
application to their services and programs.
Trainees will gain an entry-level understanding of the
Canadian aduit and youth justice system and will have an
opportunity to gain practical skills conducive to effective
work with adults and youth who are in conflict with the law.
The course will be sensitive to the cultural context, special
needs and issues of aboriginal communities.
FOR INFORMATION ON THIS COURSE CALL:
Brenda Pierre: 604-528-5531

32

Registration JI Campus & YWCA on(y: 604-528-5590

CORR7 18/ COPO l l O cnn he
~pplicd as ELECTIVE CREDIT
in I he Conflict HesolULion

Ce ni ricatc Progr;i111 fo r the
Peacemaking & Restor:.Hive
.Just ire Spccializ.it ion.

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

ELECTIVES
REALITY CHECK: NEGOTIATION (CR910)
Prerequisites: CRll0A or CRll0B, CR260 ·
Length:
One Day (7 hours)

SHIFTING FROM POSmONS TO INTERESTS
(CR302)
Prerequisites: CRll0A or CRll0B and one of
Credit:
.5
CR260 or CR250
Recommended: CR102
This course provides an opportunity to work interactively Length:
Two Days (14 hours)
with an instructor in negotiation role-plays. With a
Credit:
1
maximum class size of four, each participant receives
individualized and immediate feedback from the instruc- Whether in the context of negotiation, mediation or
interpersonal conflict, people adopt positions and offer
tor, who plays the role of the other party. Feedback
solutions
in order to meet their underlying interests.
consists of constructive comments about strengths as well
Working
toward
interest-based -resolutions requires skill
as areas that need additional work, with reference to
in
clarifying
and
understanding the wants, needs,
criteria ·for successful assessment completion. Reality
Check is recommended for assessment preparation and is concerns and fears that support the opposing positions.
.This course is designed to help participants reach positive
also useful for those who wish to identify strengths and
challenge areas in order to plan their elective courses, or outcomes through a deeper exploration of positions,
upon re-entering the Certificate Program after an absence. interests and intentions. Participants will enhance skills
aimed at eliciting underlying interests, illuminating
Please bring a VHS videotape to record your role-play.
blocks, facilitating processes, establishing positive
12m
Location t fee outcomes and generating a wider range of choices.
Jan 18

FebS
Feb 15
Mar22
May3
MaylO
May13

Camosun/Victoria/$235
You mu st rece ive ;Jn

INf'ORMATION
LETI'ER
prior co ,ltlemlin g
REALITY CHECK

June 21

JI/New West/$185
JI/New West/$185
JI/New West/$185
JI/New West/$185
JI/New West/$185
JI/New West/$185
Camosun/Victoria/$235

July 15

JI/New West/$185

July 22

Camosun/Victoria/$235

July 22
July 29
Aug 1

JI/New West/$185
JI/New West/$185
JI/New West/$185

ll@1e

Instructor

Location t fee

Feb 11-12
May 13-14
June 10-11

A. Ridgeway
A. Ridgeway
A. Ridgeway

JI/New West/$270
JI/New West/$270
JI/New West/$270

STORYTELLING IN DISPUTE RESOLUTION
(CR405)

Prerequisites: CRll0A or CRll0B, CR250
Recommended: CR260
Length:
One Day (7 hours)
Credit:
.5

Stories have been used since time immemorial to illustrate
basic truth, teach important lessons and deepen understanding between people. They are also integral in conflict
SEPARATE MEETINGS: PRE-MEDIATION AND
resolution. Mediation affords each person the opportunity
CAUCUSING (CR415)
to "tell their story''. In interpersonal conflict, stories
Prerequisites: CRll0A or CRll0B, CR250.
provide a context for people's actions and words. In
Length:
Two Days (14 hours)_
teaching, stories serve as examples to bring theory to life
1
Credit:
and as metaphors to integrate learning. The one-day,
You may meet separately with the parties in a pre-media- highly interactive workshop will examine how we can use
stories in .our roles as mediators and trainers,. and in
tion format or caucus with the parties during the joint
resolving our own conflict. Specifically, we will examine
session or in-between joint sessions. These meetings and
related conversations are key components of the mediation what makes storytelling effective, when and where it can
be helpful, and how to use stories appropriately and
process, and they present their own set of challenges and
effectively.
strategies. It is incumbent upon the mediator to conduct
these meeting efficiently and productively, while ensuring
ll@1e
Instructor
Location t fee
balance, trust and impartiality. In this course, you will
learn to recognize when, how and under what circumJuly s
G. Harper
JI/New West/$135
stances it is appropriate to. meet separately with the
parties. You will practice pre-mediation and joint session
caucusing in role-play simulations with the support and
assistance of skill coaches.
Sec instructor
ll@1e

Instructor

Location t fee

Jan 10-11

M.Fogel

JI/New West/$270

Registration JI Campus & YWCA only: 604-528-5590

bios staning page 47.

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

33

'ELECTIVES
UNFINISHED BUSINESS (CR316)
CRll0A or CRll0B and one of
CR200, CR250 or CR260.
Length:
Two Days (14 hours)
Credit:
1

Prerequisites:

Withheld feelings of anger, hurt, mistrust and resentment
often impede the process of resolving a conflict. Unreasonable demands, attacks and outbursts are symptomatic
of unfinished business that clouds present issues. Judgements prevailing throughout a relationship lock out
perceptions of the other and limit the options for resolution. This course focuses on developing skills for getting
past unfinished business by clearing judgements, acknowledging hurt, reducing defensiveness and working towards
a trusting relationship. It focuses on personal and workrelated conflicts.
~

Instructor

Location t fee

Apr 5-6
May 15-16

A Ridgeway
A. Ridgeway

Malaspina/Nanaimo/$350
JI/New West/$270

USE IT OR LOSE IT CLINIC (CR930)

Prerequisites:
Length:
Credit:

CRll0A or CRll0B
One Day (7 hours)

.5

Practice is the most critical factor in gaining competence
and confidence in collaborative conflict resolution.
Coached practice with feedback is especially valuable.
This one-day clinic operates like the coached role-play
day of a required course except you choose the skill area
you want to work on: interpersonal conflict resolution,
dealing with anger, mediation or negotiation. This
course will be helpful to people coming back into the
Certificate Program after an absence who want a skills
check, to people who have missed more than a half-day
of a course and need to make it up, and to those who
want to focus skill development in a particular area.
~

Mar 18
May21
July 12

You mus1 receive ,111
INFORMATION
tETfER

prior co ,111ending
USE IS OR LOSE IT

WORKING THROUGH IMPASSE TO AGREEMENT

(CR368)

Prerequisites:
Length:
Credit:

CRll0A or CRll0B, CR200,
CR250, CR260, CR360. ·
Two Days (14 hours)

1

Closing the deal. Is it art, science or magic? This course
examines the factors that affect closure and teaches
practical skills and awareness that you can use to be a
better negotiator or mediator. "Working Through Impasse" is built upon field experience and uses examples
from successful multi-party, multi-issue processes across
Canada. Among the topics examined and modelled are:
subjecttve and objective criteria for determining fairness,
closing against each other(s) mandate; incremental steps
to reaching agreement; the function of alternatives to a
negotiated agreement in achieving closure and separating
informing from deciding. This course is intended for
experienced practitioners or those who have completed
the core-certificate requirements.

um

Ipstru.ctor

I,oc;atiop t fee

April 10-11

Chris Knight

JI/New West I $270

Instructor: Chris Knight, Negotiator/Mediator, has an
international practice which includes project negotiation
and mediation, process design, design and implementation of consultation and communication pioccsses and
dispute resolution training. Chris has successfully negotiated agreements across a wide range of topics, including
native land claims, protected areas, new resource project
development, environmental protection, social and
C\."Onomk development and resource allocation.

Location t fee
JI/New West/$135
JI/New West/$135
JI/New West/$135

Circumstances beyond our control
rnay require the Centre to substitute
an instructor.
Where possible, we will attempt to
notify participants in advance.

34

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

,

CHRONOLOGICAL COURSE LISTING

Refer to course descriptions for prerequisites and recommended advance work.
To register for courses at the JI campus or the YWCA Downtown Vancouver Campus contact the JI registration office at
604-528-5590.
To register in our Vancouver Island, Okanagan, Kootenay and Yukon courses, please call the co-sponsoring college's
registration office, see listing starting page 40.

Courses in ITALICS are offered m tbe '{\NCA Downtown Vancouver or locations
throughout BC and the Yukon . Co urses in BOLD are offered evenings and Saturda~'S.
Instructor

Date

Course Name

Jan 10-11
Jan 16
Jan 16-18
Jan 18
Jan 21-22
Jan 21-23
Jan 23-25
Jan 24-26
Jan 28-29
Jan 30
Jan 30-Feb 1
Feb 4-6
Feb 5
Feb 5-6
Feb 5-7
Feb 7-8
Feb 7-9
Feb 7-9
Feb 8-10
Feb 11-12
Feb 11-13
Feb 13
Feb 13-14
Feb 13-15
Feb 15
Feb 18-19
Feb 18-19
Feb 19-21
Feb 20-22
Feb 21
Feb 21
Feb 21-23
Feb 21-23
Feb 22
Feb 22-23
Feb 25, 27
&Mar2
Feb 27
Feb 27-Mar 1
Feb 28
Feb 28-Mar 1

Separate Meetings: Pre-Mediation & Caucusing (CR415)
Career and Program Orientation, Camosu.n College, 7:00-9:00pm
Resolving Conflict in the Workplace (CRll0B)
Reality Check: Negotiation, Camosun College (CR910)
Critical Skills for Communicating in Conflict (CR102)
Dealing with Anger (CR200)
Dealing with Interpersonal Conflict (CRll0A)
Dealing with Interpersonal Conflict, Camosun College (CRl 10A)
Asserting Yourself in Conflict Situations (CR105)
For ~ 1i,1 ol
cou rses nliered
Assessments, Camosun College (CR950)
Negotiation Skills Level I (CR260)
EVENINGS &
Resolving Conflict in the Workplace (CRll0B)
SATURDAYS
Reality Check: Negotiation (CR910)
see pagE 30.
Managing the Hostile Individual, Camosun College (CRl 08)
Mediation Skills Level I (CR250)
Critical Skills for Communicating in Conflict (CR102)
Resolving Conflict in the Workplace, Camosun College (CRl 1OB)
Mediation Skills Level I, OUC - Penticton (CR250)
Parent/Teen Mediation (CR419) ·
Shifting from Positions to Interests (CR302)
Dealing with Anger (CR200)
Program and Career Orientation, 12:00-2:00pm
Negotiating with Difficult People: Making It Hard To Say No (CR362)
Dealing with Interpersonal Conflict (CRll0A)
Reality Check: Negotiation (CR910)
Asserting Yourself in Conflict Situations, YWCA Downtown (CR105)
Criticism: How Give and Receive It (CR206)
Resolving Conflict in the Workplace (CRll0B)
Negotiation Skills Level I, YWCA Downtown (CR260)
The Art of Reframing, Camosun College (CR366)
Assessments (CR950)
Dealing with Interpersonal Conflict, North Island College (CRl 10A)
Resolving Conflict in the Workplace, OUC - Vernon (CRl 1OB)
Assessments (CR950)
Reconciling Differences, Camosun College (CR834)

Michael Fogel
TBA
Joan Balmer
Centre Instructor
Terry_ Harris
Stacey Holloway
Jim Toogood
Duncan Stewart
Deborah White
Centre Assessor
Dale Zaiser
Wendy Hilliard
Centre Instructor
Mario Govorchin
Deborah White
Jill Schroder
Ron Monk
Nym Hughes
Sandy Dunlop
Arthur Ridgeway
Nancy McPhee
Nym Hughes
Arthur Ridgeway
Joan Balmer
Centre Instructor
Jill Schroder
Deborah White
Ed Jackson
Jim Toogood
Deborah White
Centre Assessor
Sandy Dunlop
Sue Yeaa
Centre Assessor
Arthur Ridgeway

Evening/Saturday Class:
Critical Skills for Communicating in Conflict (CR102)

Nym Hughes

Handling Conflict on the Telephone (CR101)
Dealing with Defensiveness in Conflict, Camosun College (CR319)
Assessments (CR950)
Critical Skills for Communicating in Conflict (CR102)

Dale Trimble
Donna Soules
Centre Assessor
Kelly Henderson

Registration JI Campus & YWCA on{y: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

85

CHRONOLOGICAL COURSE LISTING
Date
Feb 28-Mar 1

Course Name
Mediation Skills Level III (CR829)

Instructor

Mar 22
Mar 25-26
Mar 25-27
Mar 25-27
Mar 25-27
Apr 2-4

Michael Fogel
Parent-Teen Mediation Practice (CR420) New West Councelling Centre
Rick Singer
Assessments (CR950)
Centre Assessor
Civil Procedure (CR846)
Terry Harris
Dealing with Interpersonal Conflict (CRllOA)
Janice Bateman
Mediation Skills Level I (CR250)
Jill Schroder
Fundamentals in Peacemaking & Restorative Justice (PRJlOO)
Phil Gatensby, Terry Waterhouse
Dealing with Anger (CR200)
Mario Govorchin
Resolving Conflict in the Workplace, YWCA - Downtown (CRl 1OB)
Gary Harper
Resolving Conflict in the Workplace, Malaspina - Nanaimo Campus (CRl 1OB)
Nancy Baker
Dealing with Anger, Camosun College (CR200)
Nancy McPhee
Negotiating with a Labour Context (CRSOl)
Deborah White, Larry Gregg
Negotiation Skills Level I (CR260)
Terry Harris
Mediation Skills Level II (CR400)
Ron Monk
Critical Skills for Communicating in Conflict, Camosun College (CR102)
Duncan Stewart
Evening/Saturday Class:
Resolving Conflict in the Workplace (CRllOB)
EdJackson
Managing the Hostile Individual {CR108)
Mario Govorchin
Asserting Yourself in Conflict Situations {CR105)
Gary Harper
Dealing with Defensiveness in Conflict, OUC - Penticton (CR319)
Donna Soules
Dealing with Anger, North Island College (CR200)
Nancy McPhee
Use It or Lose It Clinic (CR930)
Centre Instructor
Negotiation Skills Level II (CR360)
Ron Monk
Group Dynamics {CR504)
Karen Haddigan
The Art of Reframing (CR366)
Karen Haddigan
Negotiation Skills Level I, Camosun College (CR260)
Linda Dobson-Sayer
Resolving Conflict in the Workplace {CRllOB)
Jim Toogood
Fundamentals in Peacemaking & Restorative Justice,
Sue Yerxa, Mary Anne Arcand
OUC - Penticton (PRJ100)
Reality Check: Negotiation (CR910)
Centre Instructor
Critical Skills for Communicating in Conflict (CR102)
Sue Yerxa
Dealing with Anger, YWCA - Downtown (CR200)
Nancy McPhee
Dealing with Interpersonal Conflict (CRllOA)
Gary Harper
Mediation Skills Level I (CR250)
Kelly Henderson
Resolving Conflict in the Workplace {CRllOB)
Joan Balmer

Apr8

Program and Career Orientation, Camosun College, 7:00-9:00pm

Apr 3-5
Apr 3-5

Negotiation Skills Level I (CR260)
Deborah White
Dealing with Interpersonal Conflict,
University College of the Fraser Valley (CRl 1DA)
Janice Bateman
Assessments (CR950)
Centre Assessor
Assessments (CR950)
Centre Assessor
Unfinished Business, Malaspina University College - Nanaimo Campus (CR316) Arthur Ridgeway
Asserting Yourself in Conflict Situations (CR105)
Nancy McPhee
Mediation Skills Level I, YWCA Downtown (CR250)
Jill Schroder
Asserting Yourself in Conflict Situations, Camosun College (CR105)
Elizabeth Azmier-Stewart
Working Through Impasse to Agreement (CR368)
Chris Knight
Dealing with Interpersonal Conflict {CRllOA)
Ed Jackson
The Creative Negotiator/Mediator (CR367)
David Gouthro
Assessments (CR950)
Centre Assessor
Gary Harper
Critical Skills for Communicating in Conflict, YWCA Downtown(CRl 02)
Resolving Conflict in the Workplace (CRllOB)
Sue Yerxa

Mar-Aug
Mar 1
Mar 4-5
Mar 4-6
Mar 5-7
Mar 5-7
Mar 6-8
Mar 6-8
Mar 7-9
Mar 7-9
Mar 11-12
Mar 11-13
Mar 11-15
Mar 12-13
Mar 12, 13, 14
& 16
Mar 13-14
Mar 14-15
Mar 14-16
Mar 14-16
Mar 18
Mar 18-22
Mar 19-20
Mar 21
Mar 21-23
Mar 21-23
Mar 21-23

Apr 4
Apr 5
Apr 5-6

Apr 8-9
Apr 8-10
Apr 9-10
Apr 10-11
Apr 10-12
Apr 11
Apr 11
Apr 11-12
Apr 11-13

36

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

TBA

Inquiries: 604-528-5608

CHRONOLOGICAL COURSE LISTING
Instructor
Course Name
Fundamentals in Peacemaking & Restorative Justice,
TBA
Malaspina University College - Nanaimo (PRJl 00)
Assessments (CR950)
Centre Assessor
Apr 12
Negotiation Skills Level I (CR260)
Apr 16-18
Dale Zaiser
Psychology of Victims (PRJ103)
Joe Solanto
Apr 17-18
Dealing with Anger (CR200)
Ron Monk
Apr 17-19
Donna Soules
Apr 18-19
Critical Skills for Communicating in Conflict,
Malaspina University College - Cowichan Campus (CRl 02)
Apr 18-20
Mediation Skills Level I, Camosun College (CR250)
Linda Dobson-Sayer
Nym Hughes
Apr 23
Program and Career Orientation - 7:00-9:00 pm
Joan Balmer
Apr 23-24
Dynamics of Power in Dispute Resolution (CR314)
Wendy Hilliard
Apr 23-25
Dealing with Interpersonal Conflict (CRll0A)
Apr 23-25
Resolving Conflict in the Workplace, Camosun College (CRl 1OB)
Duncan Stewart
Dale Trimble
Apr 25
Applying the Wisdom of Meditation in Everyday Conflicts (CR109)
Apr 25-27
Negotiation Skills Level I, NIC - Campbell River
Jim Toogood
Nancy McPhee
Apr 25-27
Negotiation Skills Level I, OUC - Vernon (CR260)
Kelly Henderson
Apr 29-30
Critical Skills for Communicating in Conflict (CR102)
Stacey Holloway
Apr 29-May 3
Mediation Skills Level II (CR400)
Apr 29, 30,
Evening/Saturday Class:
Terry Harris
May 1 & 4
Dealing with Interpersonal Conflict (CR110A)
Apr 30-May 4
Negotiation · Skills Level II, Camosun College (CR360)
filizabeth Azmier-Stewart
Michael Fogel
May 2-3
Mediating Consciously: Being Real & Becoming Aware (CR858)
Centre Instructor
May 3
Reality Check: Negotiation (CR910)
May 6-7
Mediating Court-Based & Non-Relationship Cases (CR460)
Terry Harris
Jim Toogood
May 6-8
Dealing with Interpersonal Conflict (CRll0A)
May 6-8
Dealing with Interpersonal Conflict, Camosun College (CRl lOA)
Brian Frank
Deborah White
May 6-10
Mediation Skills Level II, Yukon College (CR400)
Kelly Henderson
May 6, 7, 8 & 11 Evening/Saturday Class: Negotiation Skills Level I (CR260)
Barbara Ashley-Phillips
May 7-8
Circle of Forgiveness (CR313)
Mario Govorchin
May 7-11
Negotiation Skills Level II, OUC - Penticton(CR360)
Karen Haddigan
May 8-9
Challenges of Facilitating (CR508)
Sue Yerxa
May 8-10
Dealing with Anger (CR200)
Barbara Ashley-Phillips
May 9-10
Letting Go of Fear (CR323)
Centre Instructor
May 10
Reality Check: Negotiation (CR910)
May 10-11
Psychology of Victims, OUC Penticton (PRJ103)
Joe Solanto
Centre Instructor
May 13
Reality Check: Negotiation (CR910)
Arthur Ridgeway
May 13-14
Shifting from Positions to Interests (CR302)
Deborah White
May 13-14
Criticism: How to Give & Receive It
Malaspina University College - Nanaimo Campus (CR206)
Community Conferencing (PRJ204)
TBA
May 13-15
May 13-15
Mediation Skills Level I (CR250)
Gary Harper
Negotiation Skills Level I (CR260)
Nancy McPhee
May 14-16
Unfinished Business (CR316)
Arthur Ridgeway
May 15-16
Use It or Lose It Clinic (CR930)
TBA
May21
Assessments (CR950)
Centre Assessor
May22
Resolving Conflict in the Workplace (CRll0B)
Linda Dobson-Sayer
May 22-24
Peacemaking Circles: A Process for Building Consensus and Relationships (PRJ205) Mark Wedge,
May 22-24
Vancouver Rowing Club, Stanley Park
Rose Rowlands
Assessments (CR950)
Centre Assessor
May23
Asserting Yourself in Conflict Situations (CR105)
Mario Govorchin
May 23-24
Dealing with Anger, Ca111osun College (CR200)
Ron Monk
May 23-25
Assessments (CR950)
Centre Assessor
May24
Date
Apr 11-13

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

37

"

CHRONOLOGICAL COURSE LISTING
Date

Course Name

May 24-25
May 27-29
May 27-31
May 28-30
May 28-30
May 29-31
May 30-31
June 3-4

Critical Skills for Communicating in Conflict, North Lsland College (CR102)
Nancy Baker
Negotiation Skills Level I, YWCA Downtown (CR260)
Jill Schroder
Nancy McPhee ·
Negotiation Skills Level II (CR360)
Dealing with Interpersonal Conflict (CRll0A)
Terry Harris
Mediation Skills Level I (CR250)
Deborah White
Dealing with Anger (CR200)
Joan Balmer
Critical Skills for Communicating in Conflict, YWCA Downtown (CR102)
Janice Bateman
Mediating Dangerously: The Frontier of Conflict Resolution,
Transformation & Forgiveness (CR407)
Ken Cloke, Joan Goldsmith
Mediation Skills Level II (CR400)
Ron Monk
Dealing with Anger, University College of the Fraser Valley (CR200)
Sue Yerxa
Negotiation Skills Level I (CR260)
Deborah White
Assessments (CR950)
Centre Assessor
Negotiation Skills Level I, Camosun College (CR260)
Elizabeth Azmier-Stewart
Assessments (CR950)
Centre Assessor

June 3-7
June 5-7
June 5-7
June 6
June 6-8
June 7
June 8, 15, 22
June 10-11
June 10-12
June 10-12

Ins~ctor

Saturday Class: Dealing with Interpersonal Conflict (CRll0A)
Shifting from Positions to Interests (CR302)
Mediation Skills Level I (CR250)
Fundamentals in Peacemaking & Restorative Justice (PRJlO0)

Ed Jackson

Arthur Ridgeway
Jim Toogood
Phil Gatensby, Terry Waterhouse

June 10, 11, 12
& 15

Evening/Saturday Class:
Dealing with Anger (CR200)

June 11
June 12-13
June12-14
June 12-14
June 17-18
June 17-21
June 19
June 19
June 19-21
June 21
June 24-25
June 24-25
June 24-26
June 25-27
June 25-27
June 27°28
June 28
July 3-5
July 3-5
July 3-5
July 4-5
July.5

Handling Conflict on the Telephone, YWCA Downtown (CR101)
Dale Trimble
Building Consensus (CRS16)
Arthur Ridgeway
Dealing with Defensiveness in Conflict (CR319)
Donna Soules
Dealing with Interpersonal Conflict, YWCA Downtown (CRl 1OA)
Joan Balmer
Asserting Yourself in Conflict Situations (CR105)
Deborah White
Negotiation Skills Level II (CR360)
Mario Govorchin
Program and Career Orientation, 12:00-2:00pm
Nym Hughes
The Art of Reframing (CR366)
Karen Haddigan
Dealing with Anger (CR200)
Elizabeth Azmier-Stewart
Reality Check: Negotiation, Camosun College (CR91 O)
Centre Instructor
Balancing Empathy & Assertion (CR325)
Joan Balmer
Critical Skills for Communicating in Conflict (CR102)
Ed Jackson
Facilitating Multi-party Disputes (CR520)
Sally Campbell
Negotiation Skills Level I (CR260)
Dale Zaiser
Resolving Conflict in the Workplace (CRl lOB)
Jim Toogood
Building Constructive Connections Within Institutions and Communities (PRJ201)
TBA
Assessments, Camosun College (CR950)
Centre Assessor
Mediation Skills Level I (CR250)
Stacey Holloway
Resolving Conflict in the Workplace (CRl lOB)
Jill Schroder
Dealing with Defensiveness in Conflict, Malaspina - Nanaimo Campus (CR319)
Donna Soules
Critical Skills for Communicating in Conflict, Camosun College (CRl 02)
Brian Frank
Storytelling in Dispute Resolution (CR405)
Gary Harper

Nym Hughes

July 6, 13 & 20

Saturday Class: Resolving Conflict in the Workplace (CRll0B)

Nym Hughes

July 8-9
July 8-9
July 8-10
July 8-12
July 11-12
July 11-13
July 12
July 15

Designing Conflict Management Systems (CR848)
Critical Skills for Communicating in Conflict (CR102)
Dealing with Anger (CR200)
UBC Conflict Resolution/Analysis (EPSE462)
Asserting Yourself in Conflict Situations (CR105)
Resolving Conflict in the Workplace, Camosun College (CRl 1OB)
Use It or Lose It Clinic (CR930)
Reality Check: Negotiation (CR910)

Chris Merchant
Sue Yerxa
Joan Balmer
TBA
Gary Harper
Brian Frank
Centre Instructor
Centre Instructor

38

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

CHRONOLOGICAL COURSE LISTING
'

Course Name
Community Conferencing (PRJ204)
Dealing with Interpersonal Conflict (CRl lOA)
Mediation Skills Level II, Camosun College (CR400)
Negotiation Skills Level I (CR260)
Resolving Conflict in the Workplace (CRll0B)
Mediation Skills Level II (CR400)
Mediation Skills Level I, YWCA Downtown (CR250)
Reality Check: Negotiation, Camosun College (CR910)
Reality Check: Negotiation (CR910)
Dealing with Anger (CR200)
Negotiation Skills Level II (CR360)
Civil Procedure, YWCA Downtown (CR846)
Designing & Implementing Peacemaking/Restorative Justice
Processes in Organizations (PRJ213)
July 29
Assessments, Camosun College (CR950)
July 29
Reality Check: Negotiation (CR910)
July 29-30
Criticism: How to Give and Receive It (CR206)
July 30-Aug 1
Negotiation Skills Level I (CR260)
July 31-Aug 1
Critical Skills for Communicating in Conflict (CR102)
Aug 1 .
Reality Check: Negotiation (CR910)
Aug 6-8
Dealing with Interpersonal Conflict (CRll0A)
Aug 7-9
Mediation Skills Level I (CR250)
Aug 8
Assessments (CR950)
Aug 9
Assessments (CR950)
Aug 10, 17 & 24 Saturday Class: Mediation Skills Level I (CR250)
Aug 12-13
Managing the Hostile Individual (CR108)
Aug 12-13
Designing & Implementing Peacemaking/Restorative Justice
Processes in Schools (PRJ212)
Aug 12-14
Resolving Conflict in the Workplace (CRll0B)
Asserting Yourself in Conflict Situations (CR105)
Aug 15-16
Assessments (CR950)
Aug 15
Assessments (CR950)
Aug 16
The Cre.ative Negotiator/Mediator (CR367)
Aug 19
JIBC/UBC Certificate Skills Assessment (CR960)
Aug 19
Critical Skills for Communicating in Conflict (CR102)
Aug 19-20
Mediation Skills Level II (CR400)
Aug 19-23
JIBC/UBC Certificate Skills Assessment (CR960)
Aug20
Negotiation Skills Level I (CR260)
Aug 20-22
Aug 21
JIBC/UBC Certificate Skills Assessment (CR960)
Dealing with Interpersonal Conflict (CRll0A)
Aug 21-23
JIBC/UBC Certificate Skills Assessment (CR96Q)
Aug 22
Negotiation Skills Level II (CR360)
Aug 22-28
Train-the-Trainer (CR425)
Aug 23
Dealing with Anger (CR200)
Aug 26-28
Resolving Conflict in the Workplace (CRll0B)
Aug 26-28
Mediation Skills Level I (CR250)
Aug 27-29

Date
July 15-17
July 15-17
July 15-19
July 16-18
July 17-19
July 18-24
July 22-24
July 22
July 22
July 24-26
July 24-30
July 25-26
July 25-26

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Instructor
TBA
Dale Zaiser
Donna Soules
Jim Toogood
Linda Dobson-Sayer
Deborah White
Ed Jackson
Centre Instructor
Centre Instructor
Mario Govorchin
Dale Zaiser
Terry Harris

TBA
Centre Assessor
Centre Instructor
Deborah White
Mario Govorchin
Gary Harper
Centre Instructor
Kelly Henderson
Gary Harper
Centre Assessor
Centre Assessor

Kelly Henderson
Mario Govorchin
TBA

Jim Toogood
Nancy McPhee
Centre Assessor
Centre Assessor
David Gouthro
TBA
Ed Jackson
Donna Soules
TBA
Kelly Henderson
TBA
Linda Dobson-Sayer
TBA
Dale Zaiser
TBA
Stacey Holloway
Joan Balmer
Linda Dobson-Sayer

Inquiries: 604-528-5608

39

COURSE LISTING - BY LOCATION
BOTSFORD

UNIVBRSITY COLLEGE OF THE FRASER VALLEY
33844 King Road

iro regleter call: (604) 864-4626
For Information: Barb Banns (604) 8~52'7 or 1-888-'799-os0l

Course Date

CR

Course Name

Fee

Instructor

Apr 3-5
June 5-7

CRll0A
CR200

Dealing with Interpersonal Conflict
Dealing with Anger

$425
$425

Janice Bateman
Sue Yerxa

o register call:

NORTH ISLAND COLLEGE
1685 South Dogwood Street

(250) 928-9790

Por Information: t--888,,799--0801
Course Date

CR

Course Name

Fee

Instructor

Feb 21-23
Mar 14-16
Apr 25-27
May 24-25

CRll0A
CR200
CR260
CR102

Dealing with Interpersonal Conflict
Dealing with Anger
Negotiation Skills Level 1
Critical Skills for Communicating in Conflict

$572
$572
$572
$525

Sandy Dunlop
Nancy McPhee
Jim Toogood
Nancy Baker

DUNCAN

MALASPINA UNIVEllS1TY COi.LEG~ COWICHAN CAMPUS
222 Cowlchan Way, Duncan
To register call: (250) 746-3519
For Information: Janet Germann (2S0) 746-3519 or l-888-799-8801

Course Date

CR

Course Name

Pee

Instructor

April 18-19

CR102

Critical Skills for Communicating in Conflict

$350

Donna Soules

Course Date

MALASPINA UNIVERSITY COI.LBGEJ NANAIMO CAMPUS
(250) 755-8755
,._""'!aii. 900 • 5th Street, Nanahno
(250) 755-8775 or 14'88-199-0801
. . .
Co-u-rs_e_ N_am
__
e _ _ _ _ _ _ _ ~ Fee
Instructor
CR

Mar 7-9
Apr 5-6
Apr 11-13

CRll0B
CR316
PRJlO0

Resolving Conflict in the Workplace (HHJI00S)
Unfinished Business (HHJI016)
Fundamentals in Peacemaking & Restorative Justice

May 13-14
July 3-5

CR206
CR319

Criticism: How to Give & Receive It (HHJI024)
Dealing with Defensiveness in Conflict (HHJIOl 7)

$460
$350
$460

Nancy Baker
Arthur Ridgeway
TBA

$350
$460

Deborah White
Donna Soules

(HHJP00l)

W WESTMINSTER

JUSTICE INS'JT1'UTE OP BC
115 McBride Boulevard

o register cam

(604) 528-5590
For Information: (604) 528-5608 or 1-888-799-0801

Course Date
Jan 10-11
Jan 16-18
Jan 21,22
Jan 21-23
Jan 23-25
Jan 28-29
Jan 30-Feb 1
Feb 4-6

40

CR
CR415
CRll0B
CR102
CR200
CRll0A
CR105
CR260
CRll0B

Cours~ Name
Separate Meetings: Pre-Mediation & Caucusing
Resolving Conflict in the Workplace
Critical Skills for Communicating in Conflict
Dealing with Anger
Dealing with Interpersonal Conflict
Asserting Yourself in Conflict Situations
Negotiation Skills Level I
Resolving Conflict in the Workplace

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Fee
$270
$405
$270
$405
$405
$270
$405
$405

Instructor
Michael Fogel
Joan Balmer
Terry Harris
Stacey Holloway
Jim Toogood
Deborah White
Dale Zaiser
Wendy Hilliard

Inquiries: 604-528-5608

COURSE LISTING - BY LOCATION
Fee
$185
$405
$270
$405
$270
$405

Instructor
Centre Instructor
Deborah White
Jill Schroder
Sandy Dunlop
Arthur Ridgeway
Nancy McPhee
Nym Hughes

$270
$405
$185
$270
$405
$245
$245

Arthur Ridgeway
Joan Balmer
Centre Instructor
Deborah White
Ed Jackson
Centre Assessor
Centre Assessor

CRlOl
CR950
CR102
CR829
CR420
CR950
CR846
CRll0A
CR250
PRJlO0

Course Name
Reality Check: Negotiation
Mediation Skills Level I
Critical Skills for Communicating in Conflict
Parent/Teen Mediation
Shifting from Positions to Interests
Dealing with Anger
Program and Career Orientation, 12:00-2:00pm
Negotiating with Difficult People:
Making It Hard To Say No
Dealing with Interpersonal Conflict
Reality Check: Negotiation
Criticism: How Give and Receive It
Resolving Conflict in the Workplace
Assessments
Assessments
Evening/Saturday Class:
Critical Skills for Communicating in Conflict
Handling Conflict on the Telephone
Assessments
Critical Skills for Communicating in Conflict
Mediation Skills Level III
Parent/Teen Mediation Practice
Assessments
Civil Procedure
Dealing with Interpersonal Conflict
Mediation Skills Level I
Fundamentals in Peacemaking & Restorative Justice

$270
$135
$245
$270
$270
$500
$245
$270
$405
$405
$405

Mar 6-8
Mar 11-12

CR200
CRS0l

Dealing with Anger
Negotiating with a Labour Context

$405
$270

Mar 11-13
Mar 11-15
Mar 12, 13, 14
& 16
Mar 13-14
Mar 14-15
Mar 18
Mar 18-22
Mar 19-20
Mar 21
Mar 21-23
Mar 22
Mar 25-26
Mar 25-27

CR260
CR400
CRU0B

Negotiation Skills Level I
Mediation Skills Level II
Evening/Saturday Class:
Resolving Conflict in the Workplace
Managing the Hostile Individual
Asserting Yourself in Conflict Situations
Use It or Lose It Clinic
Negotiation Skills Level II
Group Dynamics
The Art of Reframing
Resolving Conflict in the Workplace
Reality Check: Negotiation
Critical Skills for Communicating in Conflict
Dealing with Interpersonal Conflict

$405
$620

NymHughes
Dale Trimble
Centre Assessor
Kelly Henderson
Michael Fogel
Rick Singer
Centre Assessor
Terry Harris
Janice Bateman
Jill Schroder
Phil Gatensby,
Terry Waterhouse
Mario Govorchin
Deborah White,
Larry Gregg
Terry Harris
Ron Monk

$405
$270
$270
$135
$620
$270
$135
$405
$185
$270
$405
$405
$405
$405

Ed Jackson
Mario Govorchin
Gary Harper
TBA
Ron Monk
Karen Haddigan
Karen Haddigan
Jim Toogood
Centre Instructor
Sue Yerxa
Gary Harper
Kelly Henderson
Joan Balmer
Deborah White

Course Date
Feb 5
Feb 5-7
Feb 7-8
Feb 8-10
Feb 11-12
Feb 11-13
Feb 13
Feb 13-14

CR
CR910
CR250
CR102
CR419
CR302
CR200

Feb 13-15
Feb 15
Feb 18-19
Feb 19-21
Feb 21
Feb 22
Feb 25, 27
&Mar2
Feb 27
Feb 28
Feb 28-Mar 1
Feb 28-Mar 1
Mar-Aug
Mar 1
Mar 4-5
Mar 4-6
Mar 5-7
Mar 5-7

CRll0A
CR910
CR206
CRll0B
CR950
CR950
CR102

Mar 25-27
Apr 2-4
Apr 3-5

NIA
CR362

CR108
CR105
CR930
CR360
CR504
CR366
CRll0B
CR910
CR102
CRllOA
CR250
CRll0B
CR260

Mediation Skills Level I
Resolving Conflict in the Workplace
Negotiation Skills Level I

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

'

Inquiries: 604-528-5608

41

COURSE LISTING - BY LOCATION
Course Date
Apr4
Apr 5
Apr 8-9
Apr 10-11
Apr 10-12
Apr 11
Apr 11
Apr 11-13
Apr 12
Apr 16-18
Apr 17-18
Apr 17-19
Apr23
Apr 23-24
Apr 23-25
Apr 25
Apr 29-30
Apr 29-May 3
Apr 29, 30,
May1&4
May 2-3
May3
May 6-7
May 6-8
May 6, 7, 8 & 11

CR
CR950
CR950
CR105
CR368
CRll0A
CR367
CR950
CRll0B
CR950
CR260
PRJ103
CR200
N/A
CR314
CRllOA
CR109
CR102
CR400
CRll0A

May 7-8

$405
$245
$405
$405
$405
FREE
$270
$405
$135
$270
$620

Instructor
Centre Assessor
Centre Assessor
Nancy McPhee
Chris Knight
Ed Jackson
David Gouthro
Centre Assessor
Sue Yerxa
Centre Assessor
Dale Zaiser
Joe Solanto
Ron Monk
NymHughes
Joan Balmer
Wendy Hilliard
Dale Trimble
Kelly Henderson
Stacey Holloway

$405
$270
$185
$270
$405

Terry Harris
Michael Fogel
Centre Instructor
Terry Harris
Jim Toogood

CR313

Course Name
Assessments
Assessments
Asserting Yourself in Conflict Situations
Working Through Impasse to Agreement
Dealing with Interpersonal Conflict
The Creative Negotiator/Mediator
Assessments
Resolving Conflict in the Workplace
Assessments
Negotiation Skills Level I
Psychology of Victims
Dealing with Anger
Program and Career Orientation - 7:00-9:00 pm
Dynamics of Power in Dispute Resolution
Dealing with Interpersonal Conflict
Applying the Wisdom of Meditation in Everyday Conflict
Critical Skills for Communicating in Conflict
Mediation Skills Level II
Evening/Saturday Class:
Dealing with Interpersonal Conflict
Mediating Consciously: Being Real & Becoming Aware
Reality Check: Negotiation
Mediating Court-Based & Non-Relationship Cases
Dealing with Interpersonal Conflict
Evening/Saturday Class:
Negotiation Skills Level I
Circle of Forgiveness

$405
$270

May 8-9
May 8-10
May 9-10

CR508
CR200
CR323

Challenges of Facilitating
Dealing with Anger
Letting Go of Fear

$270
$405
$270

May 10
May 13
May 13-14
May 13-15
May 13-15
May 14-16
May 15-16
May 21
May22
May 22-24
May 22-24

CR910
CR910
CR302
PRJ204
CR250
CR260
CR316
CR930
CR950
CRll0B
PRJ205

$185
$185
$270
$405
$405
$405
$270
$135
$245
$405
$450

May23
May 23-24
May24

CR950
CR105
CR950

Reality Check: Negotiation
Reality Check: Negotiation
Shifting from Positions to Interests
Community Conferencing
Mediation Skills Level I
Negotiatioh Skills Level I
Unfinished Business
Use It or Lose It Clinic
Assessments
Resolving Conflict in the Workplace
Peacemaking Circles:
A Process for Building Consensus and Relationships
Vancouver Rowing Club, Stanley Park
Assessments
Asserting Yourself in Conflict Situations
Assessments

Kelly Henderson
Barbara
Ashley-Phillips
Karen Haddigan
Sue Yerxa
Barbara
Ashley-Phillips
Centre Instructor
Centre Instructor
Arthur Ridgeway
TBA
Gary Harper
Nancy McPhee
Arthur Ridgeway
TBA
Centre Assessor
Linda Dobson-Sayer
Mark Wedge,
Rose Rowlands

42

CR858
CR910
CR460
CRll0A
CR260

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Fee
$245
$245
$270
$270
$405
$150
$245

$245
$270
$245

Centre Assessor
Mario Govorchin
Centre Assessor

Inquiries: 604-528-5608

COURSE LISTING - BY LOCATION
Course Date .

CR

Course Name

Fee

Instructor

May 27-31
May 28-30
May 28-30
May 29-31
June 3-4

CR360
CRll0A
CR250
CR200
CR407

June 3-7
June 5-7
June 6
June 7
June 8, 15, 22
June 10-11
June 10-12
June 10-12

CR400
CR260
CR950
CR950
CRll0A
CR302
CR250
PRJlO0

Negotiation Skills Level II
$620
Dealing with Interpersonal Conflict
$405
Mediation Skills Level I
$405
Dealing with Anger
$405
Mediating Dangerously: The Frontiers of Conflict Resolution,
Transformation & Forgiveness
$375
$620
Mediation Skills Level II
Negotiation Skills Level I
$405
$245
Assessments
Assessments
$245
Saturday Class: Dealing with Interpersonal Conflict $405
Shifrin~ from Positions to Interests
$270
Mediatiorr Skills Level I
$405
Fundamentals in Peacemaking & Restorative Justice
$405

June 10, 11, 12
& 15
June 12-13
June 12-14
June 17-18
June 17-21
June 19
June 19
June 19-21

CR200

Nancy McPhee
Terry Harris
Deborah White
Joan Balmer
Ken Cloke,
Joan Goldsmith
Ron Monk
Deborah White
Centre Assessor
Centre Assessor
Ed Jackson
Arthur Ridgeway
Jim Toogood
Phil Gatensby,
Terry Waterhouse
NymHughes

June 24-25
June 24-25
June 24-26
June 25-27
June 25-27
June 27-28

CR325
CR102
CR520
CRll0B
CR260
PRJ201

July 3-5
July 3-5
July 5
July 6, 13 & 20

CRll0B
CR250
CR405
CRll0B

July 8-9
July 8-9
July 8-10
July 8-12
July 11-12
July 12
July 15
July 15-17
July 15-17
July 16-18
July 17-19

CR516
CR319
CR105
CR360
CR366
CR200

CR848
CR102
CR200
EPSE462
CR105
CR930
CR910
PRJ204
CRll0A
CR260
CRll0B

Evening/Saturday Class:
Dealing with Anger
Building Consensus
Dealing with Defensiveness in Conflict
Asserting Yoµrself in Conflict Situations
Negotiation Skills Level II
Program and Career Orientation, 12:00-2:00pm
The Art of Reframing
Dealing with Anger

Balancing Empathy & Assertion
Critical Skills for Communicating in Conflict
Facilitating Multi-party Disputes
Resolving Conflict in the Workplace
Negotiation Skills Level I
Building Constructive Connections Within
Institutions and Communities
Resolving Conflict in the Workplace
Mediation Skills Level I
Storytelling in Dispute Resolution
Saturday Class:
Resolving Conflict in the Workplace
Designing Conflict Management Systems
Critical Skills for Communicating in Conflict
Dealing with Anger
UBC Conflict Resolution/Analysis
Asserting Yourself in Conflict Situations
Use It or Lose It Clinic
Reality Check: Negotiation
Community Conferencing
Dealing with Interpersonal Conflict
Negotiation Skills Level I
Resolving Conflict in the Workplace

Registration JI Campus & YWCA only: 604:528-5590

Web site: www.jibc.bc.ca/ccr

$405

$270
$405
$270
$620
FREE
$135
$405
$270
$270
$405
$405
$405

Arthur Ridgeway
Donna Soules
Deborah White
Mario Govorchin
Nym Hughes
Karen Haddigan
Elizabeth
Azmier-Stewart
Joan Balmer
Ed Jackson
Sally Campbell
Jim Toogood
Dale Zaiser

$270
$405
$405
$135

TBA
Jill Schroder
Stacey Holloway
Gary Harper

$405
NymHughes
$325
Chris Merchant
$270
Sue Yerxa
$405
Joan Balmer
$218
TBA
$270
Gary Harper
$135
TBA
$185
Centre Instructor
$405
TBA
$405
Dale Zaiser
Jim Toogood
$405
$405 Linda Dobson-Sayer
Inquiries: 604-528-5608

43

COURSE LISTING - BY LOCATION
Course Date
July 18-24
July 22
July 24-26
July 24-30
July 25-26

CR
CR400
CR910
CR200
CR360
PRJ213

July 29-30
July 29
July 30-Aug 1
July 31-Aug 1
Aug 1
Aug 6-8
Aug 7-9
Aug8
Aug9
Aug 10, 17 & 24
Aug 12-13

CR206
CR910
CR260
CR102
CR910
CRll0A
CR250
CR950
CR950
CR250
PRJ212

Aug 12-13
Aug 12-14
Aug 15
Aug 15-16
Aug 16
Aug 19
Aug 19
Aug 19-20
Aug 19-23
Aug 20
Aug 20-22
Aug 21
Aug 21-23
Aug 22
Aug 22-28
Aug 23
Aug 26-28
Aug 26-28
Aug 27-29

CR108
CRllOB
CR950
CR105
CR950
CR367
CR960
CR102
CR400
CR960
CR260
CR960
CRllOA
CR960
CR360
CR425
CRll0B
CR200
CR250

PENTICTON

Course Name
Mediation Skills Level II
Reality Check: Negotiation
Dealing with Anger
Negotiation Skills Level II
Designing & Implementing Peacemaking/
Restorative Justice Processes in Organizations
Criticism: How to Give and Receive It
Reality Check: Negotiation
Negotiation Skills Level I
Critical Skills _for Communicating in Conflict
Reality Check: Negotiation
Dealing with Interpersonal Conflict
Mediation Skills Level I
Assessments
Assessments·
Saturday Class: Mediation Skills Level I
Designing & Implementing Peacemaking/Restorative
Justice Processes in Schools
Managing the Hostile Individual
Resolving Conflict in the Workplace
Assessments
Asserting Yourself in Conflict Situations
Assessments
the Creative Negotiator/Mediator
JIBC/UBC Certificate Skills .Assessment
Critical Skills for Communicating in Conflict
Mediation Skills Level II
JIBC/UBC Certificate Skills Assessment
Negotiation Skills Level I
JIBC/UBC Certificate Skills Assessment
Dealing with Interpersonal Conflict
JIBC/UBC Certificate Skills Assessment
Negotiation Skills Level II
Train-the-Trainer
Resolving Conflict in the Workplace
Dealing with Anger
Mediation Skills Level I

Fee
$620
$185
$405
$620

Instructor
Deborah White
Centre Instructor
Mario Govorchin
Dale Zaiser

$270
$270
$185
$405
$270
$185
$405
$405
$245
$245
$405

TBA
Deborah White
Centre Instructor
Mario Govorchin
Gary Harper
Centre Instructor
Kelly Henderson
Gary Harper
Centre Assessor
Centre Assessor
Kelly Henderson

$270
$270
$405
$245
$270
$245
$150
$245
$270
$620
$245
$405
$245
$405
$245
$620
$165
$405
$405
$405

TBA
Mario Govorchin
Jim Toogood
Centre Assessor
Nancy McPhee
Centre Assessor
David Gouthro

TBA
Ed Jackson
Donna Soules

TBA
Kelly Henderson
TBA
Linda Dobson-Sayer

TBA
Dale Zaiser

TBA
Joan Balmer
Stacey Holloway
Linda Dobson-Sayer

OKANAGAN UNIVERSITY COIJ.EGE - PENTICfON CAMPUS
583 Duncan A enue

To re.gt ter call:

(250) 490-3959
For informatioru Joyce Hoglund (250) 4 92-4305 or l-888-799-0801

Feb 7-9
Mar 14-16
Mar 21-23

CR250
CR319
PRJlO0

Mediatiop. Skills Level I
Dealing with Defensiveness in Conflict
Fundamentals in Peacemaking & Restorative Justice

$495
$495
$495

May 7-11
May 10-11

CR360
PRJ103

Negotiation Skills Level II
Psychology of Victims

$850
$495

44

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Nym Hughes
Donna Soules
Sue Yerxa,
Mary Anne Arcand
Mario Govorchin
Joe Solanto

Inquiries: 604-528-5608

COURSE LISTING - BY LOCATION
iVANCOUVER

YWCA DOWNTOWN CAMPUS
535 Homby Street, 4th Floor

To register call: (604) 528-5590
For information: (604) 528-5608 or 1-889•799-0S0l
Course Date
Feb 18-19
Feb 20-22
Mar 6-8
Mar 25-27
Apr 8-10
Apr 11-12
May 27-29
May 30-31
June 11
June 12-14
July 22-24
July 25-26

CR
CR105
CR260
CRll0B
CR200
CR250
CR102
CR260
CR102
CR101
CRll0A
CR250
CR846

Fee
$270
$405
$405
$405
$405
$270
$405
$270
$135
$405
$405
$270

Course Name
Asserting Yourself in Conflict Situations
Negotiation Skills Level I
Resolving Conflict in the Workplace
Dealing with Anger
Mediation Skills Level I
Critical Skills for Communicating in Conflict
Negotiation Skills Level I
Critical Skills for Communicating in Conflict
Handling Conflict on the Telephone
Dealing with Interpersonal Conflict
Mediation Skills Level I
Civil Procedure

Instructor
Jill Schroder
Jim Toogood
Gary Harper
Nancy McPhee
Jill Schroder
Gary Harper
Jill Schroder
Janice Bateman
Dale Trimble
Joan Balmer
Ed Jackson
Terry Harris

OKANAGAN tJNIVER.SiTY COLLEGE · VERNON CAMPUS
(250) 503-2653
2899 - 30th Avenue
For information: Vi B.rett (250) 503-2650 or 1-888-799-0801
o register call:

Course Date
Feb 21-23
Apr 25-27

CR
CRll0B
CR260

Course Name
Resolving Conflict in the Workplace
Negotiation Skills Level I

~CTORIA
To register caii: (250) 370-3841 or (250) 592-155"6
For information: (250) 370-4565 or t-888-799-0801
Course Date
Jan 16

CR

Jan 18
Jan 24-26
Jan 30
Feb 5-6
Feb 7-9
Feb 21
Feb 22-23
Feb 27-Mar 1
Mar 7-9
Mar 12-13
Mar 21-23
Apr3

CR910
CRll0A
CR950
CR108
CRll0B
CR366
CR834
CR319
CR200
CR102
CR260

Apr 9-10

CR105

Fee
$495
$495

Instructor
Sue Yerxa
Nancy McPhee

CAMOSUN COLLRGE • INTERURBAN CAMPUS
4461 Interurban Road
Use BSJI

course codes
when rc1,;1stcring
a l C./\MOSUN

Course Name
Career and Program Orientation 7:00-9:00PM
(BSJI 990V)
Reality Check: Negotiation ◄iiilihiiiiflhiiHfi+
Dealing with Interpersonal Conflict (BSJI 540V)

Fee
FREE

Instructor
TBA

$235
Centre Instructor
$450
Duncan Stewart
$275
Centre Assessor
Assessment!' ◄iiilfhi!FOldidH■i►
Managing the Hostile Individual (BSJI 551V)
$350
Mario Govorchin
Resolving Conflict in the Workplace (BSJI 543V)
$450
Ron Monk
The Art of Reframing (BSJI 571V)
$180
Deborah White
Reconciling Differences (BSJI 560V)
$375
Arthur Ridgeway
Dealing with Defensiveness in Conflict (BSJI 564V)
$450
Donna Soules
Dealing with Anger (BSJI 544V)
$450
Nancy McPhee
Critical Skills for Communicating in Conflict (BSJI 550V) $350
Duncan Stewart
Negotiation Skills Level I (BSJI 541V)
$450 Linda Dobson-Sayer
Program and Career Orientation 7:00-9:00PM
FREE
TBA
(BSJI 990V) .
Asserting Yourself in Conflict Situations (BSJI 553V)
$350
Elizabeth
Azmier-Stewart

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

45

COURSE LISTING - BY LOCATION
Course Date

CR

Use IISJI
l'our"e c:otfes

Course Name
\ \1

hcn registei-ing

Fee

Instructor
Linda Dobson-Sayer
Duncan Stewart
Elizabeth
Azmier-Stewart
Brian Fra~k
Ron Monk
Elizabeth
Azmier-Stewart
Centre Instructor
Centre Assessor
Brian Frank
Brian Frank
Donna Soules
Centre Instructor
Centre Assessor

at CAMOSUN

Apr 18-20
Apr 23-25
Apr 30-May 4

CR250
CRllOB
CR360

Mediation Skills Level I (BSJI 542V)
Resolving Conflict in the Workplace (BSJI 543V)
Negotiation Skills Level II (BSJI 545V)

$450
$450
$675

May 6-8
May 23-25
June 6-8

CRll0A
CR200
CR260

D~aling with Interpersonal Conflict (BSJI 540V)
Dealing with Anger (BSJI 544V)
Negotiation Skills Level I (BSJI 541 V)

$450
$450
$450

June 21
June 28
July 4-5
July 11-13
July 15-19
July 22
July 29

CR910
CR950
CR102
CRll0B
CR400
CR910
CR950

Reality Check: Negotiation ◄iiilihi!Fhli•idH■il+
Assessments ◄liilihiiiiflhiMifil+
Critical Skills for Communicating in Conflict (BSJI SS0V)
Resolving Conflict in the Workplace (BSJI 543V)
Mediation Skills Level II (BSJI 546V)

$235
$275
$350
$450
$675
$235
$275

Reality Check: Negotiation ◄W•lfiii!FhldidHf ii+
Assessments CALL 1111 , JI IO rn G ISH R

WHITEHORSE

YUKON COLLEGE

To repster call:

500 College Drive

1-800-661--0504
For inform.adon: Stu Mackay (867) 668-8751 or 1-888-799-0801
Course Date

CR

Course Name

Fee

Instructor

May 6-10

CR400

Mediation Skills Level II

$750

Deborah White

46

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

INSTRUCTIONAL TEAM
Mary Anne Arcand, B.A., PRJ Instructor, has worked with the
Cariboo-Chilcotin First Nations for the past 7 years, developing a commuruty-based justice program. Her other experiences include establishing a First Nations' youth cultural
camp, community mobilization, organizational development,
policy building and fundraising. She has been awarded the
Attorney General's Award for Crime Prevention & Community Safety.
Elizabeth Azmier-Stewart, CRC, B.A. (Psych.). Trainer in
conflict resolution, negotiation and mediation skills. Mediator
in areas of workplace, organizational, landlord-tenant,
cooperatives, community, family, school and child protection
mediation. Background in small business, working with
disturbed youth and their families, and employment
counselling.
Joan Balmer, M.A. Trainer specializing in anger management
and power issues in the dispute resolution process. Consultant with Ryane Consulting Inc.
Nancy Baker, CRC, Trainer in Conflict Resolution, Volunteer
Management, and Screening and Risk Management.
Mediator and facilitator working with families, non-profit
organizations and community issues; also experienced in
community development work.
Janice Bateman, CRC, ICAPC, Trainer in negotiation, mediation, conflict resolution, anger management and communication skills. Mediator in workplace, family and organizations.
Background in social services, high risk youth, organizational
facilitation and business.
Charles Boehm-Hill, M.Ed., M.A. Trainer specializing in
cultural diversity issues. Charles is the Director of the NCBI
Victoria Interim Chapter
Christiane Boisjoly, MBA, IMA, PRJ Instructor, is a management consultant specializing in organizational development
with a strong background in conflict management. She has
developed curriculum and provided training on various
topics including leadership development, change management, strategic planning, negotiations, communications and
team building. Her specialty is helping organizations
enhance their effectiveness, efficiency and quality through
improving their processes and relationships.
Sally Campbell, CRC, B.A., Cert. in Ed, J.D. Trainer in conflict
resolution, negotiation and mediation specializing'in
facilitating multi-party disputes. Work includes First Nations
negotiation training as well as training for Continuing Legal
Education ofB.C., regional land-use tables and RCMP.
Background: Law.
Gail Daniels, MA, PRJ Advisor, has been with the Calgary Board
of Education for the past 16 years ~here she is the community conferencing specialist and a member of the Student
Response Team. She developed the community conferencing
program for the Board and has been practising conferences
since June 1999 in elementary, junior high and high school
settings with serious incidents that could result in criminal
charges or suspension.
Linda Dobson-Sayer, CRC, B.A. (Psych,), MA(A.B.S.)
(Managing and Consulting). Mediator, organizational
consultant, and trainer; mediating personal; family and
organizational disputes; specializing in respectful workplace
practices; training in conflict resolution and organizational
Registration JI Campus & YWCA only: 604-528-5590

development. Background includes work with businesses; government organizations and crown corporations.
Sandy Dunlop, Trainer in conflict resolution, peer-mediation in schools, communication skills and anger management. Mediator in private practice, specializing in the
resolution of parent-teen conflict, conflicts within families,
between teens and in the workplace. Background in
journalism, group facilitation and law.
Ed EduJjee, Trainer specializing in intercultural relations
and communications in the community and workplace.
Facilitator for community consultations and workshops;
leadership and board development in community
agencies. Background: Past Director for Multiculturalism
and Manager for Human Rights Education, (}ovemment
of B.C.; president and director of various community
organizations.
Michael Fogel, C.Med., M.Ed. (Counselling Psych.), LL.B.,
J.D. Trainer in conflict resolution, specializing in mediation, negotiation and group facilitation skills for organizations. Mediator specializing in commercial, business,
multi-party and organizational conflicts, public policy and
family disputes. Background includes law, counselling
psychology and organizational consulting.
Brian Frank, B.A., CRC, Certified Mediator. Mediator and
trainer since 1992 working in the areas of family,
workplace and community. Background in Social Psychology and Theology with extensive experience in applying
psychological type to conflict analysis.
Phil Gatensby, PRJ Instructor, is fr9m the Tlinget First
Nation, Raven Clan, in Carcross, Yukon, and has been
involved in circle work in the Yukon for 20 years; he has
worked extensively with youth and· elders and has
provided facilitation in correctional as well as in school
settings. He is also a practitioner of First Nations ceremony.

David Gouthro, a management consultant with more than
20 years of experience in high technology, financial
services, oil and gas and a variety of local, provincial and
federal government departments in areas of strategic
planning, senior management team development, ·
effective thinking and change management.
Mario Govorchin, CRC, B.A. (Psych.). Trainer in conflict
resolution, mediation and negotiation, specializing in
anger management and working with troubled youth.
Mario is a certified instructor with the Crisis Prevention
Institute. Background includes psychology, organizational
consulting and working with a wide variety of government, business and community organizations.
Karen Haddigan, CRC, B.Sc. (Social Science), C.Med.
Trainer in conflict resolution, mediation and negotiation
specializing in group dynamics. Mediator specializing in
group and organizational settings, workplace conflicts,
land-use planning processes and construction disputes.
Background in psychology and community development.
Terry Harris, CRC, C.Med, B.A. (Psych), LL.B. Trainer in
legal education and conflict resolution; a lawyer and
mediator in private practice concentrating on civil and

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

47

INSTRUCTIONAL TEAM
family disputes; child protection mediation and a member
of the Tribunal of the BC Children's Commission. Background includes counselling, social administration and
social services to children and youth.
Gary Harper, CRC, U..B. Trainer in conflict resolution,
specializing in management training and development,
business communications and managing change. Background includes law, the insurance industry and management. Gary has also taught writing and public speaking.
Kelly Henderson, R.N., B.Sc.N., M.Ed. (Counselling Psych.).
Trainer in conflict resolution, negotiation and mediation.
Background in the health care industry, critical incident
stress debriefing and private consulting providing
facilitation and training services in team building and
mediation.

Cpl. Gina Nagano, PRJ Instructor, has 16 years of policing
experience \\'ith the RCMP. She has gained knowledge of
the Canadian Justice System with diverse experiences in
various communities across Canada. She also has extensive
experience working in a wide range of restorative justice
programs.

Arthur Ridgeway, M.Ed. (Counselling Psych.), Ph.D. (Ed.

Psych.). Trainer in leadership, decision-making, conflict
resolution, negotiation, consensus-building and teambuilding processes specializing in organizational workplace
settings. Consultant and facilitator focusing on leadership
development, team effectiveness, change management and
conflict resolution. Background: Registered Psychologist.
Sandra Rossi, CRC, PRJ Instructor, has worked in the Criminal
Justice System for the past 20 years. She specializes in
Alternative Dispute Resolution and Restorative Justice.
Wendy Hilliard, CRC, Teaching Certificate, U..B. Trainer in
Currently, Sandra co-ordinates a youth alternative measconflict resolution, negotiation and mediation. Background
ures program and she is a mediator/facilitator in private
in business law instruction, peer counselling and secondpractice. She has worked in the public, private, and nonary school teaching, as well as providing educational
profit sector.
services to Continuing Legal Education and other governRose Rowlands, PRJ Instructor, is a facilitator/instructor/
mental and educational groups.
coach in conflict resolution, she has 11 years experience
Nancy Hinds, MA is a teacher, facilitator, instructor and
with community development and peacemaking processes,
coach with over 15 years of experience in the field of
such as sharing circles and sentencing circles. She has
alternative dispute resolution, negotiation, and mediation.
extensive experience in community development processes
Her other areas of expertise include community-building,
having
designed and implemented comprehensive commudynamic group facilitation, organizational health and
nity justice programs.
restorative justice. She has worked with the education
Jill Schroder, CRC, B.A., M.Sc. Trainer in conflict resolution
system, non-profit and professional organizations and is
and communication skills. Mediator specializing in
currently involved with several BC Safe & Caring School
workplace and relationship disputes. Background in systems
initiatives.
analysis, computer simulation and multimedia presentation.
Stacey Holloway, B.Sc.N. Trainer in conflict resolution,
mediation and negotiation specializing in human relations Joe Solanto, PhD., PRJ Instructor, is a therapist, clinical
supervisor and educator in private practice. He has proand organizational behaviour. Mediator specializing in
vided debriefings for front-line staff coping with victims of
organizational, community, family and multi-party
personal tragedy and natural disasters, and has worked
facilitation. Background in organizational consulting, peer
extensively with psychiatrists and other clinicians in
mediation in the school system, teaching of psychiatric
diagnostic assessment and treatment-planning processes.
nursing and work in the health care industry. ,
He has more than 20 years of experience working with
Nym Hughes, CRC, M. Ed., Adult Ed. Diploma. Trainer in
high-risk youth, and is .t he director and Expedition Leader
conflict resolution, mediation and negotiation. Mediator
for the Vancouver Ocean Challenge Society.
specializing in workplace, group and organizational
Donna Soules, CRC, M.A. (Conflict Resolution) Trainer in
settings. Background in adult education, social services,
conflict resolution and mediation. Mediator in organizawomen's groups, community groups, and designing and
tional, non-profit agency, family, custody & access and
leading diversity awareness workshops.
school col)flicts. Background in school conflict and workplace
Ed Jackson, CRC, CGA. Trainer in conflict resolution,
teams.
specializing in the financial impacts of separation and
Sam Stevens, L.L.B., PRJ Instructor, is a lawyer in private
divorce. Mediator in workplace disputes and separation/
practice. As administrator of Justice of the Peace· program
divorce agreements. Background in accounting.
in NWf, he worked extensively developing and implementNancy McPhee, CRC. Trainer in conflict resolution and
ing community-based justice systems. His publications
negotiation specializing in communication skills. Mediator
include "Effectiveness of Circle Sentencing'', "Cross-cultural
in workplace conflict providing group facilitation. BackTraining for Justice Personnel on Aboriginal Cultures", and
ground in education, community development, program
"Access to Justice for Aboriginal People".
administration, board and committee work, and training.
Jacquie
Stevilak, PRJ Advisor, is currently the Executive
Ron Monk, CRC, D.Tech. Trainer in conflict resolution,
Director
of The North Vancouver Restorative Justice Society
mediation and negotiation. Mediator specializing in family,
which delivers a Community Conferencing Program on the
child protection, workplace, government agencies and
North Shore. Jacquie has received her Certificate in Conflict
multi-party/group facilitation. Background in broadcastResolution
from the Justice Institute and has over 20 years
ing, business and non-profit management as well as
experience in the legal and education fields.
facilitation of planning and economic development
strate ·es.

48

Registration JI Campus & YWCA on{y: 604-528-5590

-web site: www.jibc.be.aVccr

Inquiries: 604-528-5608

INSTRUCTIONAL TEAM
Duncan Stewart, CRC, M.Ed., Ph.D. (Psych.), Dipl. Bus. Admin.,
R.C.C. Trainer and consultant in conflict resolution, mediation
and negotiation. Specializing in remedial interventions for
dysfunctional workgroups, particularly those involving
resolution of harassment and discrimination complaints.
Background in organizational development, employee
assistance programs, and group facilitation consultation
services for human resources management and labour groups.

Coaches

Mike Adam, Juan Barker, Keith Barker, Janice Bateman,
Trudie Begbie, Christiane Boisjoly, Sherry Bowlby, Pat
Bragg, Marj Busse, Sherri Calder, David Caird, Ken
Carridine, Marilou Carrillo, Lee Carruthers, Alice Caton,
Susan Cawsey, Beryl Clayton, Anne de Cosson, Raj Dhasi,
Linda Dobson Sayer, Sandy Dunlop, Donna Dussault, Jory
Faibish, Cheryl Farmer, Brian Frank, Ron Fyfe, Maureen
Jim Toogood, CRC. Trainer in conflict resolution, negotiation
Garrity, Maureen Hannah, Anne Harker, Terry Harris,
and mediation with First Nations groups. Mediator, facilitator
Carolyn Hayes, Sandra Heath, Lori Henderson, Nancy
and consultant in organizational workplace settings, commerHinds, Kent Highnam, Jeannie Kanakos, Kel Kelly, Tim
cial, personal injury and lab.our disputes. Background in
.Langdon, Mary Ann Lewis, Rob Lewis, ClaudiaLowry, Laura
business and labour.
Matsuda, Marguerite Mccallion, Larry Mccafferty, Rob
Dale Trimble, M.A. Counsellor in private practice and co-founder McGregor, Derm McNulty, Julia Menard, Carol Myers, Terry
Neiman, Christine Newton, Kerry Palmer, Sena Paradis,
of the Vancouver Assaultive Husbands Program. He has been
Pam Penner, Gord Rogers, Jane Roberts, Sandra Rossi,
working with assaultive men since 1977, and has provided
Madeline Sauve, Lane Sherman, Rick Singer, Donna Soules,
training, consultation and supervision throughout Canada.
Lee Turnbull, Steve Smyth, Lillian Van Pelt, Heather
Lee Turnbull, LL.B., M.Ed., C.Med. Mediator, facilitator and
Wheating, Gordon White, Kim White, Sharon Wilson, Liz
trainer in the family, commercial, government, and organizaWouters, Susan Yerxa.
tional areas.
Terry Waterhouse, B.Ed., PRJ Instructor, is the Manager of
Youth Services for the Burnaby School District. He has worked
extensively in the area of violence and abuse prevention for
many years. He has designed and delivered training in a
variety of related fields and has written resources on the topic.
Laura Watt, PRJ Instructor, is a principal of Jewett Elementary
School in Kaslo; B.C. who has integrated peacemaking and
restorative justice practices throughout the school community.
Mark Wedge, PRJ Instructor, has been involved in using peacemaking circles in many different settings. He has trained and
spoken about circles across Canada and internationally. He
has been involved in community development and aboriginal
capacity development for over 20 years. He has also travelled
extensively in order to share and learn about other cultures.
Deborah White, B.S.W., M.A. Trainer in conflict resolution
negotiation, mediation, change management, team building
and communication skills specializing in organizational
training. Mediator, facilitator and consultant focusing on
organizations, community and multi-party disputes. Background in human relations and group facilitation.
Sue Yerxa, CRC, Leadership Diploma, PRJ Instructor and trainer
in conflict resolution, mediation, negotiation.and communication skills. Mediator in workplace, victim/offender, ·and
community disputes. She works as a facilitator working in
organizational change and team building. Her background
work in high risk youth, non-profit organization management
and schools.
Dale Zaiser, B.A., M.A. Trainer in conflict resolution, negotiation
and interpersonal skills. Facilitator working with organizational
conflict and the management of change. Background includes
psychiatric nursing, peer mediation in the school system and
organizational development work.-

Registration JI Campus & YWCA only: 604-528-5590

Web sit~: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

49

WORKING IN THE ALTERNATE DISPUTE RESOLUTION FIELD
The vast majority of people taking Centre for Conflict Resolution courses do not plan on working in the Alternate
Dispute Resolution (ADR) field; they are often already employed and are acquiring new skills and concepts in order
to enhance their effectiveness in their current career. For people seeking employment, the Certificate in Conflict
Resolution can be a significant asset on a resume in combination with other education and experience. ·
People who want to make their living in the field of dispute resolution should know:
•

Most people who work in the dispute resolution field are in private practice as mediators, facilitators and
trainers.

•

While there is no legislation in B.C. governing who can or cannot call themselves a mediator, there are voluntary
professional certifications available through mediator membership organizations and there are requirements of
training and experience for applying to 1;he B.C. Mediator Roster. See below for details.
It is still very unusual for a person· to make their living exclusively through private practice mediation. Many
private practice mediators combine a mediation practice with other forms of practice or another job.
Making a living as a private practice mediator requires building up a client base over time, usually based on
word-of-mouth reputation. Mediators, like any self-employed business people, have to be creative and persistent
in marketing their services.
Trained but inexperienced mediators can acquire hands-on supervised practice through the B.C. Dispute
Resolution Practicum Society. See page 51 for details.
Most people working in PRJ are already employed as teachers.

•

Most PRJ community programs are staffed primarily by volunteers .

For more information on Working in the Alternate Dispute Resolution Field:
Check out additional internet links listed at our web site at www.jibc.bc.ca/ccr.
Click on the ConRes Web Resources menu item.
If you don't have access to the Internet, it is available in most libraries.

B.C. MEDIATOR ROSTER
The B.C. Mediator Roster is an independent list of
qualified mediators which is managed by the B.C.
Mediator Roster Society. The Roster's purpose is to
organize and distribute information to .the public about
mediators who meet a minimum set of criteria. Qualifications for admission to the Roster include training
and experience requirements, references, liability
insurance and adherence to a Code of Conduct. -The
training requirements are as follows:
a) 80 hours of core education in conflict resolution
and mediation theory and skills, provided that 40
of those hours are focused on mediation and
include 10 hours of simulated or role-play mediation under direct supervision.
b) 100 additional hours of related training in dispute
resolution or in a "related field". A related field
would be interpreted to include substantive professional disciplines such as law, social work, and
psychology, or any other discipline involving a
significant element of negotiation, communication
skills, conflict management, management consulting, etc.

so

Registration JI Campus & YWCA only: 604-528-5590

c)

For non-lawyers, a minimum 2 days (14 hours) of
instruction in civil procedure. This is in addition to
the 80 hours of core education.

d) 20 hours per year of ongoing professional development or continuing education related to the field of
dispute resolution.

The British Columbia Roster Society has
accepted applicants who have taken courses
offered by The Centre for Conflict Resolution.
A list of these courses and additional
requirements for admission is available at:
http://www.mediator-roster.be.ca/
becoming.html.
British Columbia Mediator Roster Society
P.O. Box 9280 Stn. Prov. Gov't
Victoria, B.C. V8W 9J7
Telephone: 1-888-713-0433
Fax: (250) 387-1189
Email: mediators@mediator-roster.bc.ca
Website: www.mediator-roster.bc.ca

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

WORKING IN THE ALTERNATE DISPUTE RESOLUTION FIELD
MEDIATION CERTIFICATION

COURT MEDIATION
PRACTICUM PROGRAM
What is the Court Mediation Practicum
Program?
The Court Mediation Practicum Program has been designed to provide an opportunity for trained but inexperienced Mediators to practice mediation skills in a high
quality practicum environment.
Participants in the program take part in 10 Small Claims
Court mediations of approximately 2 hours each.
Practicum mediations are scheduled in the Robson Square,
Surrey and Nanaimo registries. These mediations are
supervised by Mentors who assist the Mediators to prepare
for and conduct each mediation and provide constructive
feedback following each mediation.

Three practitioner organizations offer a certification
process for mediators. Certification requires a certain
number of hours of training and practical experience
and the successful completion of a skills-based assessment. For further information about mediator certification, please contact these organizations directly:
• The Mediation Development Association of B.C.
(604) 524-4552 or 1-800-663-7053
• B.C. Arbitration and Mediation Institute
(604) 736-6614 or 1-877-332-2264
• Family Mediation Canada - 519-836-7750
Web site: www.fmc.ca, email: fmc@fmc.ca

•••••••••••••••••••••••••••••••• •

•• British Columbia Arbitration and ••

Who can participate?

: Mediation Institute 604-736-6614.

Anyone who has received a minimum of 5 full days of
interest-based mediation training, including at least 10
hours of role-playing experience, may apply to participate
in the Program. If you have questions regarding your
training qualifications, please contact the Program for
further information.

•• For n courses that qualify towards the ••

How to apply?

:

: c. Med. (chartered mediator) status :

• granted by the Arbit;ration and Mediation •

•• Institute of Canada, check the AMIC web ••
: site: www.amic.org.

:

• ••••••••••••••••••••••••••••••••

To apply for the Practicum, please contact:

Court Mediation Practicum Program
177-800 Homby Street, Vancouver, BC V6Z 2C5
Fax: 604 684-1306, email: info@courtmediation.com

When is the next class starting?
Classes of between 12 and 16 Mediators begin periodically
throughout the year. Start dates are not pre-set as classes
start in accordance with demand for mediation services.
Whenever a new class is ready to be filled, qualified
applicants on the waiting list will be contacted in order of
application date and offered a position in the class.

How long does the Practicum take to complete?
Completion of the Practicum depends upon Mediator
availability, volume of cases referred to the Program and
cancellations of mediations by parties. The average
Mediator completes the Practicum in 3 to 5 months.

What is the cost?
The fee for the Practicum is $2,140 ($2000 plus GST).
The fee is payable on acceptance to the ·Program.

How to obtain further information?
For further information, call: 604-684-1300 or 1-877-6561300 or email: info@courtmediation.com.

Registration JI Campus & YWCA only: 604-528-5590

Court Mediation Practicum
Program • Aboriginal Bursary

In order to improve the accessibility of the
Court Mediation Practicum Program to
aboriginal mediators and dispute resolution
practitioners, the Law Foundation of British
Columbia has provided fundini for four
bursaries. For more information, eligibility
criteria and the application package see the
JI Website atwww.jibe.be.ca or e-mail the
Court Mediation Practicum Program at
info@courtmediation.com

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

51

STUDENT INFORMATION - CONFLICT RESOLUTION PROGRAM
PRIOR LEARNING ASSESSMENT AND
RECOGNITION (PLAR)
What is PLAR?
PLAR stands for Prior Learning Assessment and Recognition. It is a process for granting credit in a post-secondary program based on what you know and can do no
matter where or how you gained that knowledge and
those skills. The PLAR process is an active partnership
between the JI and the student. It takes a fair amount of
work and effort on your part to document your learning
so we can assess it for credit.

PROGRAM & CAREER
INFORMATION SESSIONS
The CE'Jltre for Conflict Resolution offers
program and career information sessions at
various locations to help individuals plan their
course choices and to provide information about
the dispute resolution field. Sessions are held at:

Justice Institute of British Columbia

NEW WESTMINSTER

The maximum amount of credit that can be awarded
through PLAR is 50% of our Certificate hours. That is
105 out of 210 hours.

No appointment necessary.

them?
Maybe. Credit may be granted for anything we teach at
the Centre for Conflict Resolution based on similar
training that you took somewhere else. These might be
other College or University courses, or workshops through
your workplace or a community organization. To receive
credit for comparable training the course or workshop
you took needs to be quite similar to one or more of our
courses.
I haven't taken any courses but I have been

using these skills for years. Can I get credit?
Maybe. You will need to demonstrate to us that your
knowledge and skills gained through work and ·1ife
experience are comparable to what you would learn in
one or more of our courses.

February 13
April 23
June 19

Room

I1mt

Date
I already took some courses. Can I get credit for

12:00-2:00pm
7:00-9:00pm
12:00-2:00pm

C124
C200
C207

Camosun College, Interurban Campus

VICTORIA
Please call 250-370-3841 to register.
Course ID: BSJI 990V

l2&tc

l'.bw:

January 16
April 3

7:00-9:00pm
7:00-9:00 pm

How much ·does it cost?
There is a fee charged for each PLAR .application ranging
up to a maximum of $250. The fee is based on the work
involved in assessing the candidate and is not based on
credit awarded. The fee is non-refundable and must be
submitted with your PLAR application.

r[&]

We can make the PLAR process available in a range of
formats such as large print, oral interview and sign
language interpretation.
Let us know what meets your needs.

How long does the process take?
Each situation is unique and time required to complete
the process can vary between a few days or a few weeks.

I'm interested in applying. What should I do?
Contact us at (604) 528-5608 or e-mail:
conresplar@jibc.bc.ca and ask for our PLAR Application
Package or find it on our web site: www.jibc.bc.ca/ccr.

52

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

STUDENT INFORMATION - CONFLICT RESOLUTION PROGRAM

Certificate Program Enrolment
You can enrol in the Certificate Program specializing in
either Conflict Resolution/Negotiation or Peacemaking
and Restorative Justice at any time. You need to indicate
your specialization area at the time of enrolling. You can
take several, or all, of the courses in your specialization
area before enrolling. You must be enrolled in the
Certificate Program in order to complete your final
evaluation and receive your certificate.

In a three-day, four-day or five-day course an absence of
one half to one full day will result in a status of
"incomplete". The course can be used to fulfil prerequisites
requirements for further courses but will have "no credit
granted". To change the status to "complete" and "credit
granted" participants must enrol in and complete the oneday course "Use It or Lose It Clinic".

Transcripts
A transcript and certificate will be mailed to graduates.
The cost of additional documents is $5 per copy.

The specialization in Conflict Resolution/Negotiation is a
210-hour part-time program intended to be taken over a
period of 1 to 3 years. Total cost will dependent on where Transfer Credit
you take your courses. If you complete the entire
The Centre for Conflict Resolution is actively involved in
Certificate at our New Westminster campus it will cost
pursuing transfer credit agreements with other postapproximately $4,500 - $5,000.
secondary in~tutions. Currently, our Certificate in Conflict
Resolution can count for 15 credits towards the Bachelor of
The specialization in Peacemaking and Restorative Justice
Arts, Adult Education Degree at UCFV or as 9 upper level
is a 210 hour part-time program intended to be taken over
credits in the Bachelor of Professional Arts, Criminal
a 1 to 3 year period. Cost will be determined by which
Justice Major Degree at Athabasca University. Students
courses you take and where you take them. If you take all
who complete CRl lOB arid CR102 at the JI can receive
the courses at the JI New Westminster Campus the total
equivalency credit at Camosun College School of Business
cost will be approximately $4,800-$5000.
for their Business 277 course. Students completing the new
The specialization in First Nations Negotiations is a 175- JI/UBC Certificate in Conflict Resolution Practices in and
Educational/School Context will receive credit in the
hour program and is only available on a contract basis to
Centre
for Conflict Resolution Certificate and may receive
First Nations communities. It is not offered through
credit toward UBC undergraduate 300 level courses.
public registration.
For information please contact Michelle Tubbs at 604-528There are a number of courses which count towards both 5638 or Nym Hughes at 604-528-5622.
the specialization in Conflict Resolution/Negotiation and
Peacemaking and Restorative Justice. If you haven't
decided which specialization you wish to pursue, you may
start by taking courses that count towards either. See
For information on
pages 7 to 13 for details. ·

If you already have a Certificate in Conflict Resolution and
wish to add a specialization in Peacemaking and Restorative Justice you will need to take the specific required and
elective courses in the Peacemaking and Restorative
Justice specialization and complete the Peacemaking and
Restorative Justice evaluation.

PROGRAM
SPECIALIZATIONS
see page 7.

Attendance Requirements
To receive a certificate in Conflict resolution with a
specialization in either Conflict Resolution/Negotiation or
Peacemaking and Restorative Justice, participants must
attain a status of "credit granted" in all courses plus
successfully complete their final evaluation.
To receive a status of "credit granted" for a course, full
attendance and participation is required. For a one or
two day course, any absence will result in a "no credit
granted" status and the course will have to be retaken.

Registration JI Campus & YWCA only: 604-528-5590

For information on

ASSESSMENTS
see page 17.

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

53

STUDENT INFORMATION
'

TIME AND LOCATION OF CLASSES

PARKING

Unless otherwise indicated under individual course
listings, courses will be held at the Justice Institute
between the hours of 9:00 am and 5:00 pm. Check the
video monitor by the main reception desk for your
classroom number.

Parking at the JI campus is free of charge. Overflow
parking is available at the Canada Games Pool.

PAYPHONES
Pay phones are located on Campus.

FOOD ON CAMPUS

LIBRARY

Cafeteria hours of operation are from 6:30 am .to 4:00
pm Monday through Friday. Vending machines are
located in the atrium. Cash is required for cafeteria and
vending machines. Food is not permitted in the classrooms.

All students attending courses at the JI are welcome to
use the library. The library is open from 8:00 am to 5:00
pm, Monday to Friday and 10:00 am to 5:00 pm
Saturdays. Library staff are available to provide reference services. A screening room is available for viewing
audiovisual items, and an audiovisual catalogue can be
purchased for $7. Photocopy charges are 20 cents/page.

SEE PAGE 55 FOR INFORMATION ON:

While any student may use the library, borrowing
privileges are free to students enrolled in any of the
Certificate Programs. Anyone may borrow through
interlibrary loan. Contact the librarian at your ministry,
office, community college, university or public library.

A general student message/bulletin board is located on

• Substitutions

• Course Cancellations

If you have suggestions on how we could improve our
course and program, please let us know. We appreciate
your input! Talk to Nym Hughes at 604-528-5622 or
Leslie Murray at 604-528-5614.

.

the ground floor leading to the cafeteria. For information
about the conflict resolution field and to sign up for
practice groups, see the Centre for Conflict Resolution
bulletin board on the second floor of the classroom
block. There are also plans to incorporate this information on the Justice Institute's Web site (www.jibc.bc.ca).
The Justice Institute remains open Wednesday evenings
until 9:00 pm, and the cafeteria and common areas are
available for students who wish to organize practice
groups to meet on campus.

INSTRUCTOR SUBSTITUTIONS AND
LOCATION CHANGES
The Centre may find it necessary to substitute a different
instructor for the courses listed. It may also be necessary
to change the location of any course due to space
restrictions on campus.

VIDEOTAPES
Students are encouraged to bring a VHS videotape to
record their practice sessions in required courses. Blank
videocassettes can be purchased at the JI Library for $5.
Videocassettes must be paid for at the time of purchase,
with no exceptions.

COURSE EXEMPTIONS
See Prior Learning Assessment Recognition (PLAR)
page 52.

54

• Transfer of Courses

SUGGESTIONS OR COMPLAINTS?

Program Graduates may purchase a yearly renewable
library card for $60/year. Borrowing privileges for this
card are limited to books.

PRACTICE GROUPS
STUDENT MESSAGE/BULLETIN BOARD

• Refunds

Registration JI Campus & YWCA only: 604-528-5590

The Justice Institute Is committed to a !earning
and working environment free from harassment
and discrimination.
JI Polley states:
The Justice Institute of B.C. and the British Columbia
Government and Service Employees Union (BCGEU)
are committed to providing a learning and working
environment where the individual differences of aH
employees, and students are valued and respected.
All members of the Justice Institute Community are
entitled to be treated fairty and with dignity, free from
harassment or discrimination.
The Justice Institute of B.C. and the BCGEU do not
condone and will not tolerate any discrimination or
harassing behaviour which undermines the dignity, self
esteem and productivity of any employee or student.

If you want more information about the Jl's antiharassment and anti-discrimination policy, or if you
want to talk about something that is concerning you,
please get in touch with Carrie Gallant, Director,
Centre for Conflict Resolution, 604--528-5613, or via
email at cgaHant@jibc.bc.ca.

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

STUDENT INFORMATION
INQUIRIES BY E-MAIL
The JI Registration Office is not yet set up to accept registration
by electronic mail. It can, however, respond to general inquiries
and information requests through this medium. The Registration Office general e-mail address is register@jibc.bc.ca'

SUBSTITUTIONS
Course substitutions are welcome as long as the substituting
participant has completed the course prerequisites. The
substituting participant must obtain a substitution form from
the Registration Office.

REGISTER EARLY
Many courses fill quickly, so register early to avoid disappointment. Registrations are accepted on a first-come, first-serve
basis. Registration cannot be completed until we receive full
payment for the course(s). No post-dated cheques will be
accepted.

NSF CHEQUES
A fee _of $15 applies to all cheques returned "not
sufficient funds."

CONFIRMATION OF REGISTRATION
Confirmation of registration is sent to students by mail. We are
unable to confirm registration by fax. If you have questions
regarding your confirmation, please contact a registration
representative by telephone at (604) 528-5590.
TAX Dt:DUCTION
You may deduct tuition fees from your taxable income if the
total amount exceeds $100 for the year. Income tax receipts
will be issued in Feb 2001 for all 2000 courses.
REFUNDS
JI registration fees are refundable provided we receive
notification of cancellation one week (7 days) prior to the
course date. Refunds are subject to an administrative charge of
$25.00. This JI policy also applies to assessments.

Note: COLLEGE REFUND POLICIES DIFFER IF YOU REGISTER WITH ONE OF OUR PARTNER
COLLEGES PLEASE FAMILIARIZE YOURSELF WITH
THE POLICY OF THE SPONSORING COLLEGE.
TRANSFERS
The JI Registration office must receive notification regarding
transfer from one course to another one week (7 days) prior to
the date of the course you are transferring from. Transfers are
subject to an administrative charge of $25.00.

COURSE CANCELLATIONS
A full refund of tuition fees will be issued for courses cancelled
by the Justice Institute. In every case, as much advance notice as
possible will be provided. The Institute is not responsible for
participants' expenses (e.g., airline or hotel reservations) if a
course must be cancelled. The Institute reserves the right to
cancel courses. We truly regret any inconvenience this may cause.
ADDRESS OR NAME CHANGE
If your name or address has changed since you last registered
for a course at the Justice Institute, please indicate this on the
registration form so that we can update your student file.
STUDENTS WITH DISABILITIES
The Justice Institute has received funds from the Ministry of
Advanced Education to provide classroom support for
students with disabilities attending courses at the Institute.
For more information on the services available, please call
(604) 528-5588 or TDD/ITY at (604) 528-5655.
STUDENT PERSONAL EDUCATION NUMBER
The Ministry of Education has extended their student number
system, called the Personal Education Number (PEN), into the
post-secondary system. Each institution will be able to issue
PEN numbers to students who do not already have an
assigned number. In order to issue the number, we must
collect information on gender and level of education. This
information is collected under the authority of the Freedom of
Information and Protection of Privacy Act, and is needed to
process each student's registration form.

REGISTRATION
For courses offered at the n Main Campus and YWCA Downtown:
Justice Institute of B.C.
715 McBride Boulevard
New Westminster, B.C. V3L 5T4
Attention: Registration Office

In person:
By phone:
By fax:
TDD/TTY:

8:00 am - 4:30 pm, Monday to Friday
604-528-5590
604-528-5653
604-528-5655, 8:30 am - 4:00 pm, Monday to Friday

For courses offered at OTHER LOCATIONS
please contact the college directly.
Contact numbers for these colleges
is available starting on page 40.

Regi$tration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

55

About The Centre & The JI ................... 5

Separate Meetings: Pre-Mediation and
Caucusing ............................................. 33
Assessment .. •.••· .................................................... 17
Negotiation Electives ............................ 9
Attendance Policy ................................................ 53
Negotiating within a Labour Context ..... 30
BC Mediator Roster ............................................. 50
Negotiating with Difficult People: Making
Centre for Conflict Resolution ............ ~ 2
It Hard to Say No ........................ : ......... 31
About the Centre .............................................. 5
Reality
Check: Negotiation ...................... 33
Contact Us ........................................................ 4
Working Through Impasse to
Director's Message .......................................... 60
Agreement ............................................. 34
How to Find Us ................. See inside back cover
Sldll
Building
Electives . . . . .. . .. . . . . . . . . .. . . . ... . ... 9
Instructional Team ........................................... 5
(The)
Art
of Reframing ........................... 23
Leaming in the Workplace ............................... 6
Asserting Yourself in Conflict
Locations throughout BC/Yukon ..................... 6
Situations .............................................. 23
Other Conflict Management Services ............... 6
Balancing
Empathy & Assertion ............. 23
Participants ....................................................... 5
Circle of Forgiveness ............................... 24
Training Format ............................................... 5
Critical Skills for Communicating in
Certificate Specializations .................. 7
Conflict .................................................. 22
Conflict Resolution/Negotiation ......... 9
Criticism: How to Give and Receive It ..... 25
Required Courses ................................. 9
Dealing with Defensiveness in Conflict ... 26
Dealing with Interpersonal Conflict ........ 19
Designing Conflict Management
Resolving Conflict in the Workplace ........ 19
Systems .................................................. 26
Negotiation Skills Level I ......................... 20
Dynamics of Power in Dispute
Dealing with Anger ................................. 20
Resolution ............................................. 26
Mediation Skills Level I ........................... 21
Handling Conflict on the Telephone ........ 28
Negotiation Skills Level 11 ........................ 21
Letting Go of Fear .................................... 28
Facilitation Electives . . .. . . . .. . . . ... . . . •. .. . . . .. .. 9
Managing the Hostile Individual ............. 28
Building Consensus ................................. 24
Reconciling Differences ........................... 32
Challenges of Facilitating ........................ 24
Shifting from Positions to Interests ......... 33
Facilitating Multi-Party Disputes ............. 27
Storytelling in Dispute Resolution ........... 33
Group Dynamics ...................................... 27
Unfinished Business ................................ 34
Mediation Electives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Use It or Lose It .............................·.......... 34
Applying the Wisdom of Meditation in
Peacemaking & Restorative Justice ... 12
Everyday Conflict .................................... 23
PRJ - Required Cours~s . . . . . . . . . . . . . . . . . . . . . . 13
Civil Procedure ........................................ 25
Critical Skills for Communicating in
(The) Creative Negotiator/Mediator ....... 26
Conflict .................................................. 22
Mediating Court-Based & Non-Relationship
Dealing with Interpersonal Conflict ........ 19
Cases ...................................................... 30
Dealing with Anger ................................. 20
Mediating Consciously: Being Real and
Fundamentals in Peacemaking &
Becoming Aware ..................................... 29
Restorative Justice ................................ 22
Mediating Dangerously: The Frontiers of
Psychology of Victims .............................. 22
Conflict Resolution, Transformation &
PRJ - Skill Building Electives . . . . . . . . . . . . .. 13
Forgiveness ............................................ 30
Building Constructive Connections
Mediation Skills Level II .......................... 28
within Institutions and Communities ... 24
Mediation Skills Level III ......................... 29
Community Conferencing ....................... 25
Parent/Teen Mediation ........................... 31
Designing & Implementing Peacemaking/
Parent/Teen Mediation Practice ............. 31
Restorative Justice Processes in
Schools ....... :......................................... 27

56

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

Designing & Implementing Peacemaking/ Program & Career Information
Restorative Justice Processes in
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ~
Organizations ........................................ 27 Registration ....................................... 5 s
Peacemaking Circles: A Process for
Registration Form .............................. 5 9
Building Consensus & Relationships ....... 32 Required Courses ................................................ 19
Course Descriptions ............................ 19 Student Information . . . . . . . . . . . .. . . . . . . . . . . . . . 5 2

Course Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 5

Attendance Requirements .............................. 53
Certificate Program Enrolment ...................... 53
Confirmation of Registration ......................... 55
Course Cancellations ...................................... 55
NSF Cheques ................................................... 55
Prior Learning Assessment Recognition ......... 52
Refunds .......................................................... 55
Substitutions .................................................. 55
Student Personal Education Number ............. 55
Students with Disabilities ............................... 55
Tax Deductions ............................................... 55
Transcripts ...................................................... 53
Transfers ......................................................... 55
Plan Your Specialization ....................·. 7 Who to Contact .................................... 4
Conflict Resolution/Negotiation ...................... 9 Working in the ADR Field ................ ;. so
Peacemaking and Restorative Justice ............ 12
BC Mediator Roster ......................................... 50

By Location ..................................................... 40
Chronological ................................................. 35
Court Mediation Practicum Program ................. 51
Electives .............................................................. 23
Information Sessions .......................................... 52
Instructional Team ............................................. 47
JI/UBC Certificate . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
UBC Conflict Resolution / Analysis ................. 18
Skills Assessment ............................................ 18
Train-The-Trainer Sessions ............................ 18
Justice Institute of BC ........................................... 5
Mediation Certification ....................................... 51

Prior Learning Assessment
Recopition ........................................ 52

Registration JI Campus & YWCA only: 604-528-5590

Court Mediation Practicum Program ............. 51
Mediation Certification .................................. 51

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

57

NOTES

58

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

REGISTRATION FORM
Have you ever taken a course at the Justice Institute of B.C.

□ Yes

O No

CURRENT DATE: _ _ _ _ _ _ _ _ _ __

IF YES, Student Identity Number (if Known):~I~-~~~~-~~~ P.E.N. (if known):

If NO, please provide us with your day and month of birth: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
□ MALE □ FEMALE (For Statistical Purposes)

Have you moved recently? If so, we need your new address. If you have changed your name, we need your previous and
current names.
The Following is my: □ Work Address O Home Address
LAST NAME

FIRST NAME

MIDDLE NAME

I

POSfflON

ORGANIZATION

STREET NAME AND NUMBER

CITY

PROVINCE

COUNTRY

POSTALCODE

EVENING OR HOME PHONE

DAY PHONE

)

(

(

mGHEST LEVEL OF EDUCATION COMPLETED:

)
-

DISABILITIES/SPECIAL REQUIREMENTS (PLEASE DESCRIBE):
ARE YOU OF ABORIGINAL HERITAGE?

0

0

YES

NO

Many of our courses have prerequisites. Please read the course description in our calendar carefully
before undertaking to register in a course.
COURSENO.

COURSENAME

START DATE

COURSE FEE

-

Note: Courses are GST-exempt. Fee payment should be submitted with this form.

TOTAL FEE

ENCLOSED IS MY COURSE FEE PAYMENT BY:
□

Cheque or Money order. Cheque issued by:

□

Mastercard

□

VISA

Name of Cardholder
Exp.

I I

Exp.

Authorization Number
□

Please check this box if you already receive this calendar from another source, or if you are not interested in future mailings,
then forward it by fax or mail to the following:
Justice Institute of B.C. 715 McBride Boulevard, New Westminster, B.C. V3L 5T4
For registration only: phone 604-528-5590, fax 604-528-5653

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

59

DIRECTOR'S MESSAGE
As I write this message for our 2002
calendar, military conflict in Afghanistan
continues. The tragic events of September
11 will be ingrained in the minds of many
for a long time to come, as will the
responses to the terrorist attacks. Immediate responses included the valiant efforts of
emergency professionals such as firefighters, paramedics and other health professionals, and police, professions for which
the Justice Institute has trained countless
recruits, who are now even more aware of
the dangers they confront, as well as the
extent to which their work is essential.

Many of us in the conflict resolution field,
and particularly at the Centre for Conflict
Resolution, have focused on the presenting and ensuing conflict, both from a theoretical perspective (what caused these events to happen, or contributed to their
occurrence?), and a practical perspective (what can be done about the conflict; what
are the repercussions of any action; what can be done to prevent it from happening
again?). Our capacity to resolve and prevent conflict, and deal with our differences, lies at the heart of our ability to move forward from these terrible events and
to progress in our development.

JUSTICE INSTITUTE
OF B.C. OUR VALUES
Student-Centred

Our programs, courses and services
focus on providing practical joboriented skills to meet the learning
and developmental needs of our
students.
Accessible
We believe learning and employment
opportunities should be equitable
and available to all.
Innovative

We believe new ideas and new ways
ofproviding learning build on our
successes, and ensure flexibility and
creativity.
Positive and Supportive
We strive to maintain a positive,
supportive and safe learning and
working environment.

The events of September 11 have highlighted the importance of the work of the
Centre, and its mission for the last nine years to "... assist individuals, organizations
and communities to resolve differences and build harmonious relationships". While
our education and training services may not immediately reach the nations and the
individuals involved in mal<ing the key decisions regarding responses to the attacks,
many lives and decisions have been affected by the learning our students have
received in the past, and will receive in the future . We routinely hear from our
students that our courses ''have changed their lives"; their understanding of conflict
and their own and other's responses to conflict has increased dramatically, and they
have gained new skills and a greater confidence in applying them to resolve conflict
in their lives, both personally and professionally.

Quality-Driven
We are committed to excellence and
continuous improvement, reflecting
the highest standards in justice and
public safety.

As our programs continue to receive acclaim and recognition nationally and internationally, our student base continues to reflect our reputation. This past year, we
have hosted students from as far away as Namibia, Saudi Arabia, and New York
City.

We respond quickly and appropriate!y to the changing learning needs
of the people we serve.

My hope is that as our students incorporate their learning into their lives, that they
will influence and encourage others to learn to resolve differences and build harmonious relationships. It is vital that we humans continue to learn from one another,
about our differences, and learn ways to coexist as neighbours, both in our local
communities and in the global community.

Relevant

Our programs, courses and services
enhance justice and public safety and
are relevant to the needs and
interests of the people we serve.
Responsive

Teamwork
We produce our best work by
communicating, planning and
working together in an atmosphere of
mutual respect and trust.
Partnerships
We believe in developing partnerships
that provide leadership and
innovation injustice and public safety
education and training.

Carrie Gallant
Director

Our Mission
We are dedicated to the provision of quality instructional services in interestbased dispute resolution to assist individuals, organizations and communities
to resolve differences and build harmonious relationships.

60

Registration JI Campus & YWCA only: 604-528-5590

Web site: www.jibc.bc.ca/ccr

Inquiries: 604-528-5608

Justice Institute - Main Campus
715 McBride Blvd.

New Westminster, B.C.
(604) 528 - 5590

96AVE

~
0

a:

j::

8
Cl)

YWCA - Program Centre
535 Hornby Street
4t h Floor

Vancouver. B.C.
(604) 875 - 5800

L :~ I-[ I I I I I l ] I : I
SFU

□□□□c:ru□
PENDER

>Iii
z

a:::

0

:x:

a:::
::,

(I)

Q

a:::
<
::c

0

:I!
>w

u
ii

1'1.1

SMUIR

TheBay
Parking

GEORGIA

For bus schedules contact:
www.coastmountainbus.com
(604) 521 - 0400

a:

w
:E
0

:c

z

0

_.

t--

:E

< vcc

Justice Institute of B.C.
715 Mc Bride Boulevard
New Westminster, B.C.
V3L 5T4

R CANADA
POSTES
p f------ =-~------l
G 1-P_O_S_T_ _=_C_A_N_A_D_A---l
,

Postage paid

Port pay,

Medlaposte
p Addressed
avec adresse
Admail
R
G L--,,-====,..,,..,,...,,..,,...,..,,....,..-,-=-__.
RETURN POSTAGE GUARANTEED

PORT DE RETOUR GARANTI

Out of consideration for the environment and
to reduce costs, we continually update our
mailing lists. If you receive duplicate copies of
the calendar or would like your name removed
from our mailing list, send us this page (original
or photocopy) from each extra calendar. Mark the
labels you want deleted, or indicate any corrections
to your name or address you want made.
Send labels to us:
via fax: (604) 528-5640
via phone: (604) 528-5608
via mail:
Justice Institute of B.C.
.715 McBride Boulevard
·aster, B.C. V3L 5T4