Focus on Skills
Participants learn skills which
they can immediately apply to
their workplace.

Custom Designed
Needs assessment, curriculum
development or training delivery
designed to meet your needs.

Multidisciplinary Team
Your project will benefit from
the strength of our staff and
instructors, current practitioners
who have extensive experience
and current expertise.

Flexibility
We deliver training for clients
where, when and how your
needs determine.

Areas of Expertise
Centre for Conflict Resolution
• Conflict Resolution
• Mediation
• Negotiation
• Prejudice Reduction
• Dealing with Anger
• Building Consensus
• Resolving Group Conflicts

Interdisciplinary Studies
• Preventing Workplace Violence
• Child and Youth Care
• Family Counselling
• Trauma and Post Traumatic Stress
• Residential Care
• Leadership
• Enforcement and Investigation

We can help with your training needs.
Contact: Pat Ross, Dean, Career & Community Studies Ph: (604) 528-5635 Fax: (604) 528-5640.

Contents
The Centre for Conflict Resolution Training ............ 6

The Conflict Resolution Certificate Program ..............................6
Information for Participants ......................................................7
Course Progression ....................................................................7
Off-Campus and Out-of-Town Courses ......................................7
First Nations Negotiation Skills Certificate Program ..................8
Contract Courses .......................................................................8
Course Listings ..........................................................................9
Core Courses ........................................................................9
Elective Courses ........................................................•........10
Electives for Working with Groups and Organizations .......i2
Mediation Electives ............................................................13
Assessments .......................................................................15
Chronological Course Listings .................................................16

Interdisciplinary Studies .................................... 19

Administrative/Support Staff ..................................................19
Child and Youth Care ..............................................................20
Child Sexual Abuse .................................................................22
Community Safety and Crime Prevention................................25
Counselling .............................................................................27
Expressive Therapies..........................................................28
Family Issues ......................................................................29
Enforcement and Investigation ................................................32
Management ...........................................................................33
Residential Care ......................................................................36
Management Skills ............................................................36
Front Line/Supervisory Skills.............................................38
Trainer Development ...............................................................39

Traumatic Stress ..................................................................... 42
Trauma and Post-Traumatic Stress..................................... 43
Critical Incident Stress ...................................................... 44
Conferences/Special Events .................................................... 46

Taxi Host ........................................................ 48
Other Justice Institute Courses ........................... SO

Computer (Corrections Academy) ........................................... 50
Fire Safety (Fire Academy) ..................................................... 52
Private Security Training Program (Police Academy) .............. 53
Professional Health Programs (Paramedic Academy) .............. 54

Information

How to Register for a Course .................................................... 4
Course Listings Begin ................................................................ 6
❖

Career and Community Studies occasionally undertakes special
mail-outs for other organizations. We do not sell or give our
mailing lists to others.
❖

An on-line version of this calendar will soon be available on the
Internet at http://www.jibc.org.
❖

The next Career and Community Studies calendar, with courses
beginning in September 1997, will be available in July 1997.

Career and Community Studies Staff
Dean's Office

Pat Ross, Dean ......................................................604/528�5635
Graham Brown, Supervisor of
Administrative Services ................................... 604/528-5634
Mary Smethurst, Administrative Assistant ............ 604/528-5637
Meenpal Basi, Receptionist ................................... 604/528-5608
Steven Schick, Office Support Staff

Centre for Conflict Resolution Training

Marg Huber, Program Director .............................604/528-5613
Carolyn Eyres, Program Assistant .........................604/528-5612
(For a complete staff list, see page 6.)

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Interdisciplinary Studies

Shelley Rivkin, Program Director ......................... 604/528-5628
Dennette Retel, Administrative Assistant ............. 604/528-5632
(For a complete staff list, see page 19.)

Other Phone Numbers

Registration Office ............................................... 604/528-5590
General Inquiries ................................................. 604/525-5422
First Nations Advisor ........................................... 604/528-5621
Library ................................................................. 604/528-5599
Instructional Media Development Centre............. 604/528-5600
Justice Institute Foundation ................................. 604/525-5422

Career and Community Studies 3

Registration
It's easy to register!
• In person: 8:30 am - 4:30 pm, Monday to Friday

• By mail: Justice Institute of B.C.
715 McBride Boulevard
New Westminster, B.C. V3L 5T4
Attn: Registration Office

• By fax: 604/528-5653

Register early

Course cancellations

Many courses fill quickly; so register early to avoid dis­
appoinnnent. Registrations are accepted on a first-come, first­
served basis. Registration cannot be completed until we receive
full payment for the course(s). No post-dated cheques will be

A full refund of tuition fees will be issued for courses cancelled
by the Justice Institute. The Institute is not responsible for
participants' expenses (e.g., airline or hotel reservations) if a
course must be cancelled. The Institute reserves the right to
cancel courses. We truly regret any inconvenience this may
cause.

accepted.

Tax deduction
You may deduct tuition fees from your income tax if the total
amount exceeds $100 for the year. Income tax receipts will be
issued in February 1998 for all 1997 courses.

Refunds
Registration fees are refundable provided we receive
notification of cancellation one week (7 days) prior to the
course date. Refunds are subject to an administrative charge.

Transfers
We must receive notification regarding transfer from one course
to another one week (7 days) prior to the date of the course you
are transferring from. Transfers are subject to an administrative
charge.

Substitutions
Course substitutions are welcome as long as the substituting
participant has completed the course prerequisites. The
substituting participant must obtain a substitution form from
the Registration Office.

NSF cheques
A fee of $15 applies to all cheques returned "NSR"

4 Career and Community Studies

• By phone: 604/528-5590; TDD/TIY: 604/528-5655

Confirmation of registration
Confirmation of registration is sent to students by mail. We
are unable to confirm registration by fax. If you have questions
regarding your confirmation, please contact a registration
representative by telephone at 604/528-5590.

Additional registrants
Only one student may register on the form on the opposite
page. Place additional registrants on a separate sheet. Photo­
copy this form for additional students.

Students with disabilities
Help the Registration Office help you. The Justice
� Institute has received funds from the Ministry of
Education, Skills and Training to provide support to
students with disabilities attending courses at the
Justice Institute. For further information on the support
available, please contact Shelley Rivkin in Career and
Community Studies at 604/528-5628 or TDD/T1Y 528-5655.

First Nations students
Our First Nations Advisor is available to provide information
and offer support to First Nations students. You can get in touch
with Renee Nyberg-Smith by calling her at 604/528-5621. For a
brochure on First Nations services, please call 604/528-5573.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

REGISTRATION FORM

----------------

CURRENT DATE
Have you ever taken a course at the Justice Institute of B.C.?

□ YES

□ NO

If YES, Student Identity Number (if known):

□ Work address

The following is my:
LAST NAME

POSITION

□ Home address

MIDDLE NAME

FIRST NAME

I

STREET NAME AND ADDRESS
CITY

PROVINCE

POSTAL CODE

EVENING OR HOME PHONE

(

ORGANIZATION

COUNTRY
DAY PHONE

)

(

)

OPTIONAL INFORMATION

DISABILITIES/SPECIAL REQUIREMENTS (PLEASE DESCRIBE):

□ YES

MEMBER OF A FIRST NATION?

□ NO

Many of our courses have prerequisites. Please read the course descriptions in our calendar carefully
before undertaking to register in a course.
COURSE NAME

COURSE NO.

START DATE

COURSE FEE

TOTAL FEE

Note: Courses are GST-exempt.
ENCLOSED IS MY COURSE FEE PAYMENT BY:

□

Cheque or money order

□

MasterCard

Exp.

□

VISA

Exp.

□

Name of Cardholder

Please check this box if you already receive the Career and Community Studies Calendar from another source, or if you are not
interested in future mailings.

Justice Institute of B.C., 715 McBride Boulevard, New Westminster, B.C. V3L 5T4
For registration only: phone 604/528-5590; fax 604/528-5653

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Career and Community Studies 5

Centre for Conflict Resolution Training
At the Centre for Conflict Resolution Training, we are dedicated
to providing quality instructional services in interest-based
conflict resolution to assist individuals, organizations, and
communities to resolve differences and build harmonious
relationships. We have been providing training in dispute
resolution since 1982, and are well known in North America
for our high-quality training and experiential approach to skill­
based learning. High-calibre instructors, a supportive environ­
ment;skills and concepts that are practical in work and
personal life, a solid theoretical framework, high program
standards, opportunities to practice skills with feedback, and
availability of programs in various communities are key
components in the Centre's success.
Our participants represent a diverse mix of personal and
professional backgrounds. T hey come from local, provincial,
national, and international communities to enhance their
professional skills, improve their relationships, or pursue a
new career in the field of dispute resolution.
Our instructors are dispute resolution specialists trained in
the principles of adult education who bring experience and
skills from the fields of business, education, law, counselling,
and human relations. Our instructional team also includes skill
coaches with extensive training in conflict resolution who
provide guidance and feedback in practice sessions. Many of
our instructors and coaches are also mediation practitioners.
Together they are committed to providing the best possible
learning experience for participants.
The Centre offers a wide variety of courses that can be taken
individually, provided that course prerequisite(s) are met, or
applied to a Certificate in Conflict Resolution. While the
Certificate in Conflict Resolution alone does not qualify an
individual to practice mediation, it does provide an excellent
base of skills for specialized areas of practice.
Courses are offered at the Justice Institute campus and are also
co-sponsored with several community colleges and community
organizations throughout B.C. Courses are also offered on a
contract basis to businesses and organizations. A First Nations
Negotiation Skills Certificate is offered to First Nations groups
on campus or on a contract basis. For more details, see pages 8
and 9.

Conflict Resolution Staff List

For general information about the program, the current
calendar, and off-campus and out-of-town course schedules,
please contact one of the following Program Assistants:
Laura Glover ................................., .................. 604/528-5610
Barbara Bradey ...................•............................ 604/528-5611
Lorraine Savidan .............................................. 604/528-5611
Carolyn Eyres................................................... 604/528-5612
Jackie Webber .................................................. 604/528-5609
For program planning assistance, please contact one of the
following Program Planners:
Kendra McEown ............................................... 604/528-5616
Maureen Carroll............................................... 604/52875Q17
Kerry Gruber .................................................... 604/528-561:8
For information on the following specific areas, please contact
the following:
Assessments ........................ Kendra McEown .. 604/528-5616
Contract Courses ................. Karen Falk ........... 604/528-5615
Off-Campus and
Out-of-Town cc:mrses........... Maureen Carroll .. 604/528-5617
Program Coordinators
Course Exemptions ............. Nym Hughes ........ 604/528-5638
Curriculum Development .... Karen Haddigan .. 604/528-5622
Practicum; Special Projects . Lee Turnbull ........ 604/528-5614
Program Director
Marg Huber ....................................................... 604/528-5613

The Conflict Resolution
Certificate Program
The Conflict Resolution Certificate Program comprises a total of
210 hour:. of training, made up of five required Cl)rc courses
totalling 119 hours and 91 hours of electives. The 210 hours
are based on full attendance at all courses. The core courses
are: Dealing with Interpersonal Conflict (#CRlO0) or Resolving
Conflict in the Workplace (#CR763); Dealing \\ith Anger
(#CR200), Negotiation Skills Level I (#CRSO0), Negotiation
Skills Level n (#CR600), and Mediation Skills I.eve! I
(#CR300).
Core coursu provide a theoretical framework and emphasize
skill <levclopment. Course learning objectives are achieved
through instructor presentations and demonstrations, large­
and small-group exercises, discrusions, and structured practice
sessions. The last day of each core course consists of small­
group videotaped roleplay sessions facilitated by trained
coaches. Students are encouraged to bring a VHS videotape to
record their simulations.

6 Career and Community Studies

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Electives allow for advanced skill building and specializations
in the areas of family, business. and group work.
We recommend that you sch.cdule these courses over a period
of 18 months to two years to permit sufficient integration of the
skills. To receive the Conflict Rei.olution Certificate, students
must successfully complete a competency-based asses.'iment in
conflict resolution/negotiation. A mediation assessment is
optional.

Admission to the Program

There is an application process for joining the Conflict
Resolution Certificate Program. You may apply at the beginning
of your program or after you have taken several courses. AH of
your previous conflict resolution courses taken through the
Centre will count as credit towards the Certificate.
For an application package. contact the Centre for Conmct
.
lli:solution Training at 604/528-S611 or 528-5610. To rcque:it
., p!ease submit your completerl application form vdth
c::mdidacy.
•
a $75 program application fee to Marg Huber, Program
Director, Centre for Conflict Resolution Training.

.

Course exemptions:
You may request that training in conflict
(
resolution taken outside the J11Stice Institute be cc,nsidered for
equivalency credit to a maximum of 21 hours provided it is
similar in format and content. Please make thi,; request in
writing at the time of your program application, and pro·,-idc
detailed documentation of previous trainin7-. l 'lcase allow up to
3 weel:sfvr processing ofyour exemption request.

Information for Participants

Time and location of classes: Unless otherwise indicated
under individual course listings, courses will be held at the
Justice Institute from 9:00 am to 5:00 pm.
Dress code: Informal.
Attendance: Because participation in all class activities is
essential to achieving course learning objectives, partitipants
must attend each course in its entirety. Please enrol early, as
many courses fill well in advance of their start date.
Library: Conflict Resolution Certificate Program candidates
have borrowing privileges at the JI Library.
Career orientation: Periodically throughout the term, we offer
career orientation sessions to help students plan their course
work and to provide additional information.about the dispute
resolution field. For further ,information, call our Administrative
Office at 604/528-5610.
Instructor substitutions and location changes: It may
sometimes be necessary to substitute a different instructor for
the courses listed on the following pages. In all cases, every
effort will be made to ensure that the instructor will be as
indicated. The Centre for Conflict Resolution Training also
reserves the right to change the location of any course due to
space restrictions at the Justice Institute. Participants will be
notified of changes in course location at least one week in
advance.
To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Refunds: Registration fees are refundable provided notification
of cancellation or transfer is received at least seven days before
the course/assessment date. Refunds are subject to an admin­
istrative charge of $25. This policy also applies to assessments.

Course Progression
There is some flexibility in planning the order of your courses.
We recommend that you use the general progression outlined
below, and you may wish to contact a Program Planner for
assistance with course selection and sequencing.
• Critical Skills for Communicating in Conflict (#CR735)
(elective)
• Dealing with Interpersonal Conflict (#CRlO0) or
Resolving Conflict in the Workplace (#CR763)
You may take the following courses in any order, provided you
meet the prerequisites indicated in the course description:
• Dealing with Anger (#CR200), Negotiation Skills Level I
(#CRS00), Mediation Skills Level I (#CR300) and
electives
Continue with:
• Negotiation Skills Level II (#CR600)
• Conflict Resolution/Negotiation Assessment: "Reality
Check" (#CR842)
Completion of your course work is recommended before you
take your assessments:
• Conflict Resolution/Negotiation Skills Assessment
(#CR599)
• Mediation Skills Assessment (#CR499) (optional)

Off-Campus and Out-of-Town Courses
Some courses in the Conflict Resolution Certificate Program are
run together with community colleges and community organ­
izations throughout B.C. The co-sponsoring organization acts as
host, and instructors and coaches from our program travel to
these communities to deliver the training. Fees for these courses
vary from location to location because of the different travel
costs and administrative fees associated with each location.
For information on courses offered in the following locations,
please call the telephone numbers listed:
LOWER MAINLAND
BCIT Downtown Education Centre, VANCOUVER
Information: 604/528-5611 or 528-5617
Registration: 604/528-5590
Surrey/White Rock Mediation Services Society, SURREY
Information: 604/528-5611 or 528-5617
Registration: 604/528-5590
VANCOUVER ISLAND
Camosun College, VICTORIA
Information: 250/370-4116 / Registration: 250/592-1556
(continued on next page)

Career and Community Studies 7

IHWI

The Dispute Resolution Centre, VICTORIA
Information and Registration: 250/383-4412

First Nations Negotiation Skills
Certificate Program

Malaspina University College, NANAIMO
Information: 250/755-8775 / Registration: 250/755-8755

Note: This Certificate Program is also offered on a contract
basis for communities. For more information, see page 9.

North Island College, Campbell River District, CAMPBELL RIVER
Information: 250/286-8953

This program is designed for First Nations participants on an
"open registration" basis, and will be held at the Justice
Institute. (Requests from non-First Nations applicants will be
assessed on an individual basis.) Course content is based on the
Confilct Resolution Certificate Program, with the addition of
specific courses that are relevant to First Nations issues. The
Certificate Program includes 25 days (175 hours) of classroom
training, and skills assessments that are scheduled in the last
week of the program.

OKANAGAN/KOOTENAYS
Please contact our Administrative!',Office at 604/528-5611 or
604/528-5617.
CARIBOO/NORTIIBRN B.C.
Northwest Community College, TERRACE
Information: 250/638-5452
College of New Caledonia, PRINCE GEORGE
Information: 250/563-9588 or 561-5801
Registration: 250/561-5846

For further information about this program, please contact
Marg Huber, Program Director, at 604/528-5613, or Clifford
White, First Nations Negotiations Training Consultant, at
604/929-3455.

A special supplement to the regular calendar lists the current
schedule of off-campus and out-of-town courses, and tells you
where to call for information and to register. For a copy of this
schedule, call our Administrative Office at 604/528-5611.

The courses are as follows.

For more information about off-campus and out-of-town
courses, contact Maureen Carroll at 604/528-5617.

Course Schedule for First Nations Negotiation Skills Certificate Program

1

January 13-17

Critical Skills for Communicating in Conflict (#CR735FN)
Dealing with Interpersonal Conflict (#CRlO0FN)

Ron Monk
Ron Monk

2

February 10-14

Dealing with Anger (#CR200FN)
Negotiation Skills Level I (#CRS00FN)

Kelly Kennedy
Jim Toogood

3

March 10-14

Dealing with Anger (cont.) (#CR200FN)
Intercultural Issues in Negotiations (#CR833FN)
Asserting Yourself Under Pressure (#CR702FN)

Kelly Kennedy
Sandra McEwan
Kelly Kennedy

4

April 14-18

Negotiation Skills Level II (#CR600FN)

Sally Campbell

5

May 12-16

Team Negotiations (#CR832FN)
Intercultural Issues in Negotiations (cont.) (#CR833FN)
Assessment Preparation (#CR803FN)

Sally Campbell
Marg Huber
Jim Toogood

6

June 9-13

Assessments

Contract Courses
Training is available on a contract basis to businesses and
organiz-ation., that
• wish to have the training brought to their
location. This service is available in both local and out-of-town/
out-of-µrov:ince locations.
Courses offered on a contract basis can be those already de­
veloped as part of the Conflict Resolution Certificate Program,
or they can be tailored to the specific needs and issues of the

8 Career and Community Studies

org:mi::ation. Examples of situations and issues that participants
face in their day-to-day work can be incorporated into the
training anrl u.,ed during roleplay practire. Costs for contract
courses vary according to conter.t, the amount of design work
,
required,
and the location of the course.
For more information on contract courses, including course
descriptions, formats, and C()Sts, rontact Karen Falk at
604/528-5615.

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Negotiation Skills Certificate for
First Nations Organizations, Bands,
and Tribal Councils
Note: This Certificate Program is also offered on campus. For
more information, see page 8.
We are offering on a contract basis a six-week prcgram (25
days/175 hours of classroom training and assessment)
• to be
held one week a month over six months. These courses will be
delivered within First Nations communities for First Nations
parti.cipants, and lead to a Certificate in Negotiation Skills. The
program provides the regular conflict resolution and negotia­
tion training in a First Nations context and is adapted to fit the
needs of the community. First Nations trainers and coaches are
used whenever possible to assist in the delivexy of the training.
If you or your Band or Tribal Council are interested in receiving
more information on this program, you ran contact Marg
Huber, Program Director, at 604/5:::!8-S613, or Clifford White,
First Nations Negotiations Training Consultant, at
604i929-3455.

Core Courses
Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.

Dealing with Interpersonal Conflict (#CR100)*
This course focuses on the dynamics and sources of conflicts,
and explores ways to resolve them more effectively. Participants
will have an opportunity to assess their own conflict style and
to broaden their range of approaches. The course will examine
conflict attitudes and beliefs, conflict theory, defensiveness, and
the role of assumptions and emotions. It will include specific
concepts and skills useful in resolving interpersonal conflicts.
Emphasis is on increasing self-awareness and skill development
through structured exercises and simulations. Videotape will be·
used on the final day. This course is a prerequisite for all
other core courses.
Length: Three days (21 hours)
Date(s): January 27-29, Joan Balmer
February 13-15, Nym Hughes
February 26-28, Kelly Henderson
March 1, 8 & 15, Gaxy Harper
March 17-19, Ron Monk
April 16-18, Stacey Holloway
April 21-23, Jill Schroder; co-sponsored with
Surrey/White Rock Mediation Services Society, at
Green Timbers Forest Centre, 9800A - 140th St.
(at Fraser Highway), Surrey
April 30 - May 2, Ron Monk
May 21-23, Wendy Hilliard
June 10-12, Ron Monk
June 23-25, Nancy McPhee
Fee:
$295

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Resolving Conflict in the Workplace (#CR763)*
This course is equivalent to Dealing with Interpersonal Conflict,
but focuses on workplace conflict situations. The course ex­
plores the dynamics of conflict, both generally and in the work
environment. Emphasis is on participants' own conflict styles at
work, effective confrontation, and collaborative conflict resolu­
tion. This course will be of particular value to managers and
supervisors who wish to expand their leadership skills. This
course can be taken in place of #CRlO0 and as a pre­
requisite for all other core courses.
Length: Three days (21 hours)
Date(s): January 20-22, Kelly Henderson
January 27-29, Nym Hughes; co-sponsored with
Surrey/White Rock Mediation Services Society, at
Green Timbers Forest Centre, 9800A - 140th St.
(at Fraser Highway), Surrey
February 3-5, Nancy McPhee
February 8, 15 & 22, Gary Harper
February 12-14, Nancy McPhee; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
March 5-7, Ron Monk
March 19, 26 & Apr 2, Nym Hughes
March 25-27, Kelly Henderson
April 2-4, Joan Balmer
April 14-16, Gary Harper; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
April 22-24, Nym Hughes
April 30, May 7 & 14, Nym Hughes
May 20-22, Kelly Henderson
June 4, 11 & 18, Jill Schroder
Fee:
$295

Dealing with Anger (#CR200)*
Angry, hostile, or resistant feelings and behaviours are com­
monly generated in conflict situations. Efforts to resolve the
conflict may be ineffective if these feelings are ignored or
denied. This course builds on the material in #CR100/#CR763,
and presents theory, skills, and approaches for managing our
own angry feelings and behaviours and responding to anger in
others. Topics such as anger "triggers," self-management, de­
fusing skills, the origins of personal expressions of anger, and
disengaging from·angry encounters will be explored. Emphasis
is on self-awareness and skill deyelopment through small-group
exercises and videotaped practice sessions on the final day.
Prerequisite(s): #CRIO0 or #C:R763.
Length: Three days (21 hours)
Date(s): January 23-25, Elizabeth Azmier-Stewart
February 5�7, Joan Balmer
March 11-13, Nancy McPhee
April 9-11, Nancy McPhee
April 28-30, Mario Govorchin
May 7-9, Joan Balmer
(continued on next page)

Ca(eer and Community Studies 9

May 12-14, Mario Govorchin; co-sponsored with

Fee:

Surrey/White Rock Mediation Services Society, at
Green Timbers Forest Centre, 9800A - 140th St.
(at FraserHighway), Surrey
May29-31, Elizabeth Azmier-Stewart
June 9-11, Joan Balmer
June 11-13, NymHughes; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
June 18-20, NymHughes
$295

Mediation Skills, Level I (#CR300}*
Mediation is a practical method for helping other people resolve
their conflicts and attain mutually satisfying outcomes. This
course introduces the concepts, skills, and techniques needed to
mediate disputes, such as determining whepier mediation is
appropriate, the role of the mediator, guiding the process,
managing emotions, and using communication skills as a
mediator. Participants will have opportunities to mediate sim­
ulated disputes involving co-workers, customers, committee
members, neighbours, parents/teens, and co-parents. Emphasis
is on skill development through simulated mediations. Assist­
ance is provided by trained coaches and video feedback.
Prerequisite(s): #CRl00 or #CR763.
Length: Three days (21 hours)
Date(s): January 22-24, KarenHaddigan
February11-13, WendyHilliard
February24-26, Elizabeth Azmier-Stewart
March 10-12, KellyHenderson
March 17-19, WendyHilliard; co-sponsored with
Surrey/White Rock Mediation Services Society, at
Green Timbers Forest Centre, 9800A - 140th St.
(at FraserHighway), Surrey
March 24-26, KarenHaddigan
April 15-17, Elizabeth Azmier-Stewart
May12-14, WendyHilliard; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
May14-16, StaceyHolloway
June 3-5, Deborah White
June 25-27, Dale Zaiser
Fee:
$295
Negotiation Skills, Level I (#CRSOO}
Negotiation skills are essential in daily interactions with others
to help individuals get what they need and want. Traditional
approaches to negotiation promote competitive tactics, often
resulting in unsatisfactory outcomes for one or both nego­
tiators. Collaborative or "interest-based" negotiation aims for
agreements that respond to the interests of both parties. This
course introduces the skills, theory, and process for applying
interest-based negotiation in a variety of work and day-to-day
situations. Participants will learn to prepare for negotiations,
assess their alternatives, build a climate of collaboration, get
beyond stubborn positioning, and develop agreements that
work for both sides. Recommended reading: Getting to �s by

10 Career and Community Studies

Roger Fisher and William Ury, Penguin Books, 2nd ed., 1992.

Prerequisite(s): #CRl00 or #CR763.

Length: Three days (21 hours)
Date(s): January29-31, WendyHilliard
February17-19, Ron Monk
February24-26, Deborah White; co-sponsored with
Surrey/White Rock Mediation Services Society, at
Green Timbers Forest Centre, 9800A - 140th St.
(at FraserHighway), Surrey
March 3-5, Deborah White
March 12-14, GaryHarper; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
March 20-22, Nancy McPhee
April 7-9, KarenHaddigan
May5-7, Deborah White
May22-24, Mario Govorchin
June 11-13, Mario Govorchin
Fee:
$295
Negotiation Skills. Level II (#CR600)
This course applies the negotiation process and skills from the
Level I course to more complex negotiations. Content includes
negotiator assertiveness and style, identifying and responding
to competitive tactics, assessing power dynamics, and resolving
impasses. Emphasis is on skill development through simulated
negotiations, with assistance and feedback from trained
coaches. Recommended reading: Getting Past No by William
Ury. Prerequisite(s): #CRlO0 or #CR763, #CR200, #CR300,
#CRS00.
Length: Five days (35 hours)
Date(s): March 6-7, 10-12, Mario Govorchin
April 16-18, 21-22, Dale Zaiser
May26-30, Dale Zaiser
June 18-20, 23-24, Michael Fogel
Fee:
$495

Electives
The following courses are listed alphabetically by title.
Asserting Yourself Under Pressure (#CR702}*
This course is for people who are usually assertive but who
sometimes over-react or sell themselves out in difficult conflict
encounters, such as when dealing with powerful, aggressive
individuals, or in high-risk, high-stakes situations. The result is
often a diminished relationship or unmet goals. Assertively
expressing your needs, thoughts, feelings, and beliefs is essen­
tial to improving self-esteem and enhancing relationships. It is
also a key element in ensuring mutual understanding and
respect, especially when strong feelings are involved. Recom­
mended: that #CRlO0 be taken prior to this course.
Length: Two days (14 hours)
Date(s): January28-29, Mario Govorchin
(continued on next page)

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Fee:

February 11-12, Jill Schroder
March 3-4, Nancy McPhee
March 13-14, Elizabeth Azmier-Stewart
April 14-15, Mario Govorchin
May 3 & 10, Jill Schroder
May 22-23, Nancy McPhee
June 16-17, Deborah White

$220

Critical Skills for Communicating in Conflict (#CR735)*
This course focuses intensively on communication skills
essential for effective mediating, negotiating, or resolving of
interpersonal conflict. It is recommended for anyone entering
the Certificate Program, and would also be helpful as an iso­
lated learning experience. Each skill will be demonstrated and
then practiced in short exercises involving conflict situations.
Specific skills include: non-judgmental listening, clarifying,
questioning, reframing, and assertive, non-defensive com­
munication. There are no prerequisites for this course.
Length: Two days (14 hours)
Date(s): January 16-17, Deborah White
January 25 & February 1, Gary Harper
February 10-11, Mario Govorchin; at BCIT Downtown
Education Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
February 20-21, Wendy Hilliard
March 17-18, Nancy McPhee
April 1-2, Mario Govorchin
May 12-13, Gary Harper
June 2-3, Wendy Hilliard
June 26-27, Gary Harper
Fee:
$220

Criticism: How to Give and Receive It (#CR706)*
Critiquing the work or behaviour of others can be one of the
most difficult tasks that we perform. As individuals, colleagues,
supervisors, and managers, we are often called upon to give
criticism. If done well, it can be an opportunity for growth and
increased understanding. If done poorly, it can damage rela­
tionships, limit opportunities, and increase stress. In this
course, participants will explore and practice the essential
elements of giving and receiving constructive criticism.
Prerequisite(s): #CRlO0 or #CR763.
Length:
Date(s):

Two days (14 hours)

February 17-18
March 10-11, at BCIT Downtown Education

Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
June 26-27

$220
Fee:
Instructor(s): Deborah White

lntercultural Communication: Bridging the Divide in
Conflict Situations (#CR830)
This course examines cultural.differences in communication
and their impact in conflict situations. The goal is to learn ways
to prevent intercultural conflict from occurring through mis­
communication. We will explore attitudes, behaviours, triggers,
frameworks, and verbal and non-verbal messages as they relate
to culture. Through structured �ercises, discussion, and role
plays, participants will have opportunities to increase flexibility
in the use of communication skills and develop a greater aware­
ness of the role of culture in conflict. This course will help par­
ticipants increase their intercultural communication skills and
build respectful relationships with people of other cultures.
Prerequisite(s): #CRlO0 or #CR763.
Length:
Date(s):

Two days (14 hours)
February 27-28
June 12-13

$220
Fee:
Instructor(s): Marilou Carrillo, facilitator, trainer, and me­
diator in private practice; Valerie Dudoward,
Tsimshian Nation, Program Management,
Broadcast Communications; Ed Eduljee,
Director, Multiculturalism B.C.

Making It Hard to Say No _; Negotiating with Difficult
People (#CR767)*
The negotiation model presented in the core courses provides a
usefui framework for negotiating mutually satisfying agree­
ments. Yet problems emerge when we apply this model to
people who only want to win. The question is how to find
common ground and move towards joint problem solving with
individuals who are confrontational, inflexible, reluctant, and
unreasonable. This course focuses on the techniques of effective
negotiation in difficult situations. Participants will learn the
five-step strategy presented in William Ury's book Getting Past
No. Prerequisite(s): Two core courses. Recommended:
#CR735.

Length:
Date(s):

Two days (14 hours)
March 13-14
MayB-9

$220
Fee:
Instructor(s): Arthur Ridgeway

--

/

Managing the Hostile Individual (#CR753)
This course is for high-risk professionals who have not taken
other courses in the program. Many professionals find them­
selves the target of hostile or aggressive behaviour as a regular
part of their jobs. Dealing with these encounters inevitably
requires emotional energy and frequently results in increased
stress. This course provides alternatives for constructively
managing hostile individuals. Attention is given to risk factors
and ensuring personal safety. Participants will have an op­
portunity to identify factors that escalate the level of hostility,
identify personal responses to hostile behaviour, learn and
practice a model for defusing hostility, and increase skills in
constructively confronting problem behaviour.
(continued on next page)

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Career and Community Studies 11

Length:
Date(s):

Two days (14 hours)
April 24-25
June 9-10
$220
Fee:
Instructor(s): Mario Govorchin
Shifting from Positions to Interests (#CR748)

Whether in the context of negotiation, mediation, or inter­
personal conflict, people adopt positions and offer solutions in
order to meet their underlying interests. Working towards
interest-based resolutions requires skill in clarifying and under­
standing the wants, needs, concerns, and fears that support the
opposing positions. This course is designed to help participants
reach positive outcomes through a deeper exploration of pos­
itions, interests, and intentions. Participants will enhance skills
aimed at eliciting underlying interests, illuminating blocks,
facilitating processes, establishing positive outcomes, and
generating a wider range of choices. Prerequisite(s): Two
core courses. Recommended: #CR735.
Length:
Date(s):

Two days (14 hours)
February 3-4
March 11-12
May6-7
$220
Fee:
Instructor(s): Arthur Ridgeway
Unfinished Business (#CR768)

Withheld feelings of anger, hurt, mistrust, and resentment often
impede the process of resolving a conflict. Unreasonable de­
mands, attacks, and outbursts are symptomatic• of unfinished
business that clouds present issues. Judgements prevailing
throughout a relationship lock our perceptions of the other and
limit the options for resolution. These judgements need to be
cleared in order to begin re-establishing trust and building a
foundation of cooperation. This course focuses on developing
skills for getting past unfinished business by clearing judge­
ments, acknowledging hurt, reducing defensiveness, and work­
ing towards a trusting relationship. It focuses on personal and
work-related conflicts. Prerequisite(s): Two core courses.
Recommended: #CR735.
Length:
Date(s):

Two days (14 hours)
April 9-10
June 16-17
$220
Fee:
Instructor(s): Arthur Ridgeway
Welcoming Diversity: A Prejudice Reduction Workshop
(#CR821)

As our communities and workplaces become increasingly
diverse, differences often lead to misunderstanding and
conflict. This course, based on the National Coalition Building
Institute (NCBI) model, helps participants identify and work
through the often hurtful stereotypes that have historically
divided people. Through a unique combination of personal
experience, emotional healing, and skill training, participants
will learn to unfreeze prejudicial attitudes, build bridges with
12 Career and Community Studies

other groups, and effectively intervene when confronted with
prejudicial comments and behaviours. Diversity within the
group and feelings related to past mistreatment will be ex­
plored. Participants are free to become involved at their own
comfort level. Prerequisite(s): #CRlO0 or #CR763.
Two days (14 hours)
Length:
May 12-13
Date(s):
$220
Fee:
Instructor(s): Jeannette Matson, Charles Boehm-Hill

Electives for Working with Groups
and Organizations
Building Consensus (#CR733)

In recent years, there has been an increase in the use of col­
laborative approaches to dispute resolution. This shift towards
group involvement in decision making has not always been
successful. As an ideal, consensus decision making has tremen­
dous appeal, with benefits such as team building, commitment,
and conflict resolution. Elements for building consensus are
relatively simple to understand; the challenge is to learn to
apply the elements effectively. This course is designed to help
participants understand the conditions that must exist for con­
sensus decisions to be made, procedures for preparation of the
involved parties, processes and guidelines to follow for con­
sensus, and participant skills necessary for reaching consensus.
Prerequisite(s): At least two core courses.
Two days (14 hours)
February 5-6
April 7-8
June 18-19
$220
Fee:
Instructor(s): Arthur Ridgeway

Length:
Date(s):

Facilitating Multi-Party Disputes (#CR805)

Are you being challenged to adapt your conflict resolution skills
to more complex, multi-party settings? This course will help
you make that shift by: exploring and building skills in process
design and agenda setting, moving from mediation to collab­
orative decision-making in groups, dealing with parties and
their constituencies, examining how cultural considerations af­
fect shared decision-making, managing the emotional climate in
more complex settings, coming to closure, and achieving set­
tlement. This course is for people who facilitate between mul­
tiple groups or organizations. Prerequisite(s): At least two core
courses.
Two days (14 hours)
Length:
June 24-25
Date(s):
Fee:
$220
Instructor(s): Sally Campbell

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

IMIJM
Challenges of Facilitating (#CR844)
This course builds on conflict resolution principles. It is for
facilitators who would like additional skills and strategies for
dealing with the more challenging aspects of facilitation within
their organizations and groups. The course reviews the basics of
facilitation; the focus, however, will be on challenges identified
by course participants as well as common pitfalls, such as: re­
maining objective; tracking multiple issues; managing argu­
ments, conflicts, and impasses; and dealing with problematic
behaviours. Through discussion, exercises, simulations, and role
play, the course will help facilitators move through facilitation
challenges and develop criteria for determining the limits of the
facilitation role. Prerequisite(s): #CR804.
Length:
Date(s):
Location:

Two days (14 hours)

June 9-10

BCIT Downtown Education Centre, 555 Seymour
St. (at Dunsmuir), Vancouver
$220
Fee:
Instructor(s): Karen Haddigan
Group Dynamics (#CR804)
New dynamics emerge When we apply conflict resolution skills
and processes to a group setting. We need to be aware of how
groups function differently from two-party systems if we are to
be effective group members or leaders. This course looks at
group dynamics such as: group role functions and leadership,
how team building occurs, participation levels, power struggles,
hidden agendas, how to manage disruptive behaviour, value
differences, and how to balance group and individual needs.
Participants will learn how to adapt the two-party conflict
resolution model, make collaborative decisions, and resolve
conflicts in groups. They should have a working knowledge
of the conflict resolution model and a basic understanding of
communication skills. Prerequisite(s): At least two core
courses.
Length:
Date(s):

Two days (14 hours)

April 17-18, at BCIT Downtown Education

Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
May26-27

Fee:
$220
Instructor(s): Karen Haddigan
Mediating Workplace Conflicts and Harassment Complaints
(#CR822)
For a course description and date(s), see page 14.

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Mediation Electives

ldMI
Becoming a Reflective Practitioner (#CR843)
As mediation practice matures and as practitioners seek to
stretch the boundaries of their practice, critical questions
emerge about integrating the skills and knowledge necessary to
be effective and resourceful practitioners. How can we learn the
flexibility required to translate the knowledge and skills
appropriate in one conflict situation to another? How can we
most resourcefully help our clients find ways to resolve their
disputes? Through discussion and exercises, participants will
experiment with interventions to understand what is going on
for the disputants and assess what approaches are most rel­
evant and appropriate. Together we will explore the process of
becoming "reflective practitioners." Prerequisite(s): #CR400
or equivalent advanced mediation skills training.
Two days (14 hours)
Length:
April 15-16
Date(s):
$220
Fee:
Instructor(s): Michael Lang is the founding Director of the
Master of Arts Program in Conflict Resolution at
Antioch University in Yellow Springs, Ohio. He
has mediated family, public policy, organiza­
tional, and commercial disputes. Michael is
editor-in-chief of Mediation Quarterly.

IM
❖M
Best Interests of the Child (Part I): Family Dynamics
(#CR840)

Children are inevitably affected by the crisis of divorce and the
r:
decisions made when their family is restructured. J"his course
will expand the knowledge and abilities of fami1tmediators by
focusing on the interests of children during mediation. Partici­
pants will learn about family dynamics involved in separation
and divorce, developmental concerns of children who exper­
ience family breakup, assessing appropriate parenting plans,
custody and access arrangements, and strategies to ensure the
optimal adjustment of children. The course will emphasize skills
for effective mediation in family situations, including ways to
involve children in the process where appropriate. Prerequi­
site(s): #CR400 or equivalent advanced mediation skills
training.
Two days (14 hours)
Length:
April 18-19
Date(s):
$220
Fee:
Instructor(s): Kelly Kennedy, M.A. (Cand.) is a mediator,
counsellor, and trainer in private practice with
experience in a variety of human services set­
tings. She is president of the Reality Therapy
Institute of B.C., and is a member of the Delta
Council for Youth Committee. Ellen Shapiro,
M.A. (Couns. Psych.), CRC, is a mediator in
private practice who specializes in family coun­
selling, family transition, and child development.
She has experience in mediating, counselling,
and training both in private practice and in the
non-profit sector.
Career and Community Studies 13

iflf.11
Best Interests of the Child (Part II): The Impact of

Separation on Children Who Witness Abuse (#CR841)
The mediator who practices in the family area must assess the
impact of separation on the family. This course explores the
impact of trauma when children witness, or become victims of,
abuse within the family; it also explores screening tools to
determine whether mediation is appropriate. The course will
provide skills practice to enable the mediator to assess ap­
propriate processes and interventions for helping parents
address the needs of their children within the family context.
Prerequisite(s): #CR840, #CR400, or equivalent advanced
mediation skills training.
Length:
Date(s):
Fee:

Two days (14 hours)
May 9-10

$220

Instructor(s): Kelly Kennedy, M.A. (Cand.), is a mediator,
counsellor and trainer in private practice with
experience in a variety of human services set­
tings. She is president of the Reality Therapy
Institute of B.C., and is a member of the Delta
Council for Youth Committee. Sharon White,
B.S.W., ECE Cert., trains in the area of family
violence and is the past Provincial Coordinator
of the Children Who Witness Abuse Program for
the Society of Transition Houses.

Comprehensive Family and Divorce Mediation (#CR824)
r·

This overvie)N''course is for mediators who expect to practice in
the family area. It reviews the mediation practice standards of
Family Mediation Canada, and addresses psychological, legal,
and financial issues relating to separation, divorce, and family
reorganization. Participants will examine and practice appro­
priate family mediation techniques and interventions in the
following areas: the intake process, parenting, financial objec­
tives for adults and children of the marriage, distinguishing
between interim and long-range issues, and reaching agree­
ment. Although the instructor will touch on relevant areas
such as the impact of separation and divorce, screening tools,
spousal and child support, and matrimonial property, it is
recommended that this course be taken in conjunction with
other advanced electives such as #CR817, #CR840, #CR841,
and #CORR606. Prerequisite(s): #CR400 or equivalent
advanced mediation skills training.
Length:
Three days (21 hours)
March 20-22
Date(s):
Fee:
$295
Instructor(s): Daniel Hamoline, M.S.W., LL.B., is a family and
divorce mediator, therapist, arbitrator, and
family lawyer. He specializes in teaching and
training in mediation, and is a founding member
of Fifth Avenue Counselling, Mediation and
Arbitration in Saskatoon.

14 Career and Community Studies

Mediating the Financial Divorce (#CR817)
Financial decisions made at the time of divorce will greatly
influence the life of each family member. Mediators must be
able to guide the parties through the financial maze and know
when and where to refer them for additional financial consult­
ation. This course will provide participants with information
and strategies for mediating financial aspects of separation and
divorce, including spousal and child support, family home, pen­
sions, family business, wills, insurance, other assets, and debts.
Tax implications, ethical issues, and legal risks for mediators
will be addressed. Participants will prepare a memorandum of
understanding based on a roleplay case study. Prerequisite(s):
#CR400.

Length:
Two days (14 hours)
Date(s):
June 2-3
Fee:
$220
Instructor(s): Ed Jackson, CGA, family mediator and trainer in
private practice.

Mediating Workplace Conflicts and Harassment Complaints
(#CR822)
Many organizations are responding to recent human rights
legislation requirements by developing policies that include
mediation. Conflicts being addressed through mediation range
from personality differences to personal harassment and dis­
crimination. This course presents mediation interventions that
can be adapted to this range of workplace conflicts within the
context of harassment programs. Legal and ethical questions
will also be considered. Prerequisite(s): #CR300.
Length:
Date(s):

Two days (14 hours)

March 24-25
May 15-16, at BCIT Downtown Education

Centre, 555 Seymour St. (at Dunsmuir),
Vancouver
Fee:
$220
Instructor(s): Deborah White

Mediation Skills. Level II (#CR400)
This course applies the mediation process and skills from the
Level I course to more challenging situations in order to pre­
pare the participant to deal with more complex and emotionally
charged conflicts as a mediator. Skills, theory, and techniques
include probing, power balancing, client resistance and anger,
developing a personal mediating style, and legal and ethical
issues. Emphasis is on skill development through simulated
mediations, with assistance and feedback from trained coaches.
This course is a core course if you are taking the Mediation
Skills Assessment, and is a prerequisite for further training in
mediation. Videotape will be used on the final day. Prerequisite(s): #CRlO0 or #CR763, #CR200, #CR300, #CRS00.
Length: Five days (35 hours)
Date(s): February 19-21 & 24-25, Michael Fogel
April 21-25, Deborah White
May 14-16 & 20-21, Karen Haddigan
June 4-6 & 9-10, Stacey Holloway
Fee:
$495

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Introduction to Family Court Servkes in B.C. (#CORR606)
What information will help separating cotiples develop a
parenting plan? This introductocy course is for mediators and
those working in the helping professions. Participants will learn
how the courts define legal terms such as c�toey. access,
guardianship, and maintenance, and how the family justice
system works. The content will not cover division of property
and assets.
This course will count as credit towards the Family Justice
Counsellor Training Program offered by the Corrections
Academy and as an elective towards the Certificate in Conflict
Resolution.
Length:
Three days (21 hours)
Date(s):
February 25-27
Fee:
$275
Instructor(s): Michael Rittinger. Family Trainer, Corrections
Academy

Assessments

Conflict Resolution/Negotiation Skills Assessments
(#CR599) and Mediation Skills Assessments (#CR499)
The Conflict Resolution Certificate Program includes two skills
assessments, one in mediation (optional) and one in conflict
resolution/negotiation. Assessments consist of a one-hour
videotaped roleplay simulation, with a coach(es) acting as the
roleplayer(s) and the student as the skilled negotiator or media­
tor. The coach(es) plus a designated assessor make up the
assessment team. It is strongly recommended that you take the
"Reality Check" course before doing your assessment. Instruct­
ors and coaches are also available on a private contract basis to
help you prepare for the assessments. To schedule an assess­
ment or for more information on !l}e assessment process
and out-of-town assessments, call Kendra McEown at
604/528-5616.
Date(s):
Fee:
Assessor(s):

February 17 - March 7
April21 - May2
June 16-27
$165 per assessment
Centre for Conflict Resolution Training
instructors

iflfJI
Conflict Resolution/Negotiation

Note: Assessment registration deadlines are as follows:

This course will be of special value to those preparing for
assessment. It provides an opportunity for participants to work
interactively with an assessor in roleplay situations that sim­
ulate the degree of difficulty in the assessment experience. With
a maximum class size of 5, each participant will have individ­
ualized immediate feedback from the assessor, who will play
the role of the other party. Participants will receive clear feed­
back on areas where they require additional work, with specific
reference to our criteria for successful completion of the assess­
ment. Space is limited, so if you want a "reality check" on
whether you're ready for the assessment, register early.
Prerequisite(s): #CR600.

We cannot make exceptions for requests after these dates.

Assessment: "Reality Check" (#CR842)

1 day (7 hours)
February 3
March 19
April 10
Mays
June6
Fee:
$90
Instructor(s): Assessors in the Conflict Resolution Certificate
Program
Length:
Date(s):

• For the Februacy/March assessments: January 31
• For the April/May assessments: April 4
• For the June assessments: May 30

Information about the sum.mer program for Conflict Resolution
courses (July and August) will be available in mid-April 1997.
Students in the Conflict Resolution Certificate Program should
receive their advance mailing by April 1, 1997.

Instructors
Elizabeth Azmier-Stewart, mediator anij trainer in private
practice
Joan Balmer, M.A., consultant, Ryane Consulting Inc.
Charles Boehm-Hill, M.Ed., M.A., trainer and consultant, Leader
of NCBI Victoria Interim Chapter
Sally Campbell, J.D., lawyer, mediator, and trainer in private
practice
Michael Fogel, LL.B., J.D., M.Ed. (Counselling Psychology),
mediator, facilitator, and adult educator/trainer in private
practice, specializing in commercial and family disputes,
organizational conflict, and change
Mario Govorchin, trainer, organizational development consult­
ant, and mediator in private practice
Karen Haddigan, B.Sc. (Social Science), mediator, trainer, and
facilitator specializing in work with organizations and
groups
Gacy Harper, LL.B., consultant, trainer, and facilitator in private
practice, focusing on organizations and management devel­
opment
(continued on next page)

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Career and Community Studies 15

Kelly Henderson, R.N., B.Sc.N., M.Ed., mediator in private
practice with eJq:ensive experience in the health care
industry
Wendy Hilliard, B.Ed., LL.B., teacher, mediator, and trainer in
private practice
Stacey Holloway, consultant, mediator, and trainer in private
practice, specializing in education, health, and organiza­
tional disputes
Nym Hughes, facilitator, mediator, and trainer in private
practice
Jeannette Matson, M.S.W., trainer and consultant, Director of
NCBI B.C. Chapter
Nancy McPhee, consultant and trainer in private practice
Ron Monk, trainer and mediator in private practice
Arthur Ridgeway, Ph.D., registered psychologist, consultant,
and trainer in private practice
Jill Schroder, M.Sc., trainer and mediator in private practice,
specializing in communication and relationship building
Duncan Stewart, M.Ed., Ph.D., mediator, trainer, and consultant
in organizational workplace settings
Jim Toogood, mediator, arbitrator, and trainer in private
practice
Deborah White, M.A., ABS, organizational development
consultant and trainer in private practice

Dale Zaiser, M.A., ABS, mediator, trainer, and organizational
development consultant
Other resource people with complementary expertise and
specializations are also involved.
Coaches
Nancy Baker, Juan Barker, Keith Barker, Janice Bateman, Sherry
Bowlby, Marilou Carrillo, Susan Cawsey, Judith Ceroli, Beryl
Clayton, Sandy Dunlop, Donna Dussault, Marion Dyck, Brian
Frank, Kelly Grittner, Maureen Hannah, Anne Harker, Gary
Harper, Terry Harris, Wendy Hilliard, Nancy Hinds, Ed Jackson,
Jennifer Johnson, Mark Johnson, Kel Kelly, Kelly Kennedy,
Patricia Lane, Tim Langdon, Gordon Mamen, Laura Matsuda,
Marguerite McCallion, Sandra McEwan, Mary McGregor, Susan
Mulkey, Carol Myers, Sherry Newbold, Christine Newton,
Phyllis Nordquist, Sena Paradis, Noelle Philp, Ingrid Pipke,
Keith Purvin-Good, Sandra Rossi, David Sheach, Lane Sherman,
Rick Singer, Donna Soules, Duncan Stewart, Pamela Theriault,
Jim Toogood, Leanne Turnbull, Lillian Van Pelt, Heather
Wheating, Gordon White, Kim White, Sharon Wilson, Liz
Wouters, Doug Yearwood, Susan Yerxa.

Conflict Resolution Chronological Course Listings
--,Jan. 16-17
Jan. 20-22
Jan. 22-24
Jan. 23-25
Jan. 25 &
Feb. 1
Jan. 27-29
Jan. 27-29
Jan. 28-29
Jan. 29-31
Feb. 3
Feb. 3-4
Feb. 3-5
Feb. 5-6
Feb. 5-7
Feb. 8, 15, 22
Feb. 10-11

Critical Skills for Communicating in
Conflict (#CR735)
Resolving Conflict in the Workplace
(#CR763)
Mediation Skills, Level I (#CR300)
Dealing with Anger (#CR200)
Critical Skills for Communicating in
Conflict (#CR735)
Dealing with Interpersonal Conflict
(#CRlOO)
Resolving Conflict in the Workplace
(#CR763) (Surrey)
Asserting Yourself Under Pressure
(#CR702)
Negotiation Skills, Level I (#CRS00)
Conflict Resolution/Negotiation
Assessment: "Reality Check" (#CR842)
Shifting from Positions to Interests
(#CR748)
Resolving Conflict in the Workplace
(#CR76�)
Building Consensus (#CR733)
Dealing with Anger (#CR200)
Resolving Conflict in the Workplace
(#CR763)
Critical Skills for Communicating in
Conflict (#CR735) (BCIT)

16 Career and Community Studies

Feb. 11,12

Asserting Yourself Under Pressure
(#CR702)
Feb. 11-13
Mediation Skills, Level I (#CR300)
Feb. 12-14
Resolving Conflict in the Workplace
(#CR763) (BCIT)
Feb. 13-15
Dealing with Interpersonal Conflict
(#CRlO0)
Feb. 17-18
Criticism: How to Give and Receive It
(#CR706)
Feb. 17-19
Negotiation Skills, Level I (#CRS00)
Feb. 17-Mar. 7 Assessments
Feb. 19-21,
Mediation Skills, Level II (#CR400)
24-25
Feb. 20-21
Critical Skills for Communicating in
Conflict (#CR735)
Feb. 24-26
Mediation Skills, Level I (#CR300)
Feb. 24-26
Negotiation Skills, Level I (#CR500)
(Surrey)
Feb. 26-28
Dealing with Interpersonal Conflict
(#CRlOO)
Feb. 27-28
Intercultural Communication: Bridging the
Divide in Conflict Situations (#CR830)
Mar. 1, 8, 15
Dealing with Interpersonal Conflict
(#CRlO0)
Mar. 3-4
Asserting Yourself Under Pressure
(#CR702)
Mar. 3-5
Negotiation Skills, Level I (#CRS00)

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Mar.5-7
Mar. 6-7, 10-12
Mar. 10-11
Mar. 10-12
Mar. 11-12
Mar. 11-13
Mar. 12-14
Mar. 13-14
Mar. 13-14
Mar. 17-18
Mar. 17-19
Mar. 17-19
Mar. 19
Mar.19, 26 &
Apr.2
Mar. 20-22
Mar. 20-22
Mar. 24-25
Mar. 24-26
Mar. 25-27
Apr. 1-2
Apr. 2-4
Apr. 7-8
Apr. 7-9
Apr. 9-10
Apr. 9-11
Apr. 10
Apr. 14-15
Apr. 14-16
Apr.15-16
Apr. 15-17
Apr. 16-18
Apr. 16-18,
21-22

Resolving Conflict in the Workplace
(#CR763)
Negotiation Skills, Level II (#CR600)
Criticism: How to Give and Receive It
(#CR706) (BCI'I)
Mediation Skills, Level I (#CR300)
Shifting from Positions to Interests
(#CR748)
Dealing with Anger (#CR200)
Negotiation Skills, Level I (#CRS00)
(BCIT)
Asserting Yourself Under Pressure
(#CR702)
Making It Hard to Say No: Negotiating
with Difficult People (#CR767)
Critical Skills for Communicating in
Conflict (#CR735)
Dealing with Interpersonal Conflict
(#CRlO0)
Mediation Skills, Level I (#CR300)
(Surrey)
Conflict Resolution/Negotiation
Assessment:"Reality Check" (#CR842)
Resolving Conflict in the Workplace
(#CR763)
Comprehensive Family and Divorce
Mediation (#CR824)
Negotiation Skills, Level I (#CRS00)
Mediating Workplace Conflicts and
Harassment Complaints (#CR822)
Mediation Skills, Level I (#CR300)
Resolving Conflict in the Workplace
(#CR763)
Critical Skills for Communicating in
Conflict (#CR735)
Resolving Conflict in the Workplace
(#CR763)
Building Consensus (#CR733)
Negotiation Skills, Level I (#CRS00)
Unfinished Business (#CR768)
Dealing with Anger (#CR200)
Conflict Resolution/Negotiation
Assessment:"Reality Check" (#CR842)
Asserting Yourself Under Pressure
(#CR702)
Resolving Conflict in the Workplace
C#CR763) (Bern
Becoming a Reflective Practitioner
(#CR843)
Mediation Skills, Level I (#CR300)
Dealing with Interpersonal Conflict
(#CRl00)
Negotiation Skills, Level II (#CR600)

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Group Dynamics (#CR804) (BCI'I)
Best Interests of the Child (Part I):
Family Dynamics (#CR840)
Dealing with Interpersonal Conflict
Apr. 21-23
(#CRlO0) (Surrey)
Mediation Skills, Level II (#CR400)
Apr. 21-25
Apr. 21-May 2 Assessments
Resolving Conflict in the Workplace
Apr. 22-24
(#CR763)
Managing the Hostile Individual (#CR753)
Apr. 24-25
Dealing with Anger (#CR200)
Apr. 28-30
Apr. 30-May 2 Dealing with Interpersonal Conflict
(#CRlO0)
Apr. 30, May 7 Resolving Conflict in the Workplace
(#CR763)
&14
Asserting Yourself Under Pressure
May 3, 10
(#CR702)
Conflict Resolution/Negotiation
Mays
Assessment:"Reality Check" (#CR842)
Negotiation Skills, Level I (#CRS00)
May 5-7
Shifting from Positions to Interests
May 6-7
(#CR748)
Dealing with Anger (#CR200)
May 7-9
Making It Hard to Say No: Negotiating
May 8-9
with Difficult People (#CR767)
Best Interests of the Child (Part II): The
May 9-10
Impact of Separation on Children Who
WitnessAbuse (#CR841)
Critical Skills for Communicating in
May 12-13
Conflict (#CR735)
Welcoming Diversity: A Prejudice
May 12-13
Reduction Workshop (#CR821)
Dealing with Anger (#CR200) (Surrey)
May 12-14
Mediation Skills, Level I (#CR300) (BCin
May 12-14
Mediation Skills, Level I (#CR300)
May 14-16
Mediation Skills, Level II (#CR400)
May 14-16,
20-21
Mediating Workplace Conflicts and
May 15-16
Harassment Complaints (#CR822) (Bern
Resolving Conflict in the Workplace
May 20-22
(#CR763)
Dealing with Interpersonal Conflict
May 21-23
(#CRlO0)
Asserting Yourself Under Pressure
May 22-23
(#CR702)
Negotiation Skills, Level I (#CR500)
May 22-24
Group Dynamics (#CR804)
May 26-27
Negotiation Skills, Level II (#CR600)
May 26-30
Dealing with Anger (#CR200)
May 29-31
Critjcal Skills for Communicating in
June 2-3
Conflict (#CR735)
Mediating the Financial Divorce (#CR817)
June 2-3
Mediation Skills, Level I (#CR300)
June 3-5
June 4-6, 9-10 Mediation Skills, Level II (#CR400)
Apr. 17-18
Apr. 18-19

Career and Community Studies 17

Juhe 4, 11, 18
June 6
June 9-10
June 9-10
June 9-11
June 10-12
June 11-13
June 11-13
June 12-13
June 16-17

Resolving Conflict in the Workplace
(#CR763)
Conflict Resolution/Negotiation
Assessment:"Reality Check" (#CR842)
Managing the Hostile Individual (#CR753)
Challenges of Facilitating (#CR844)
Dealing with Anger (#CR200)
Dealing with Interpersonal Conflict
(#CRlO0)
Negotiation Skills, Level I (#CRS00)
DeaJing with Anger (#CR200) (BCID
Intercultural Communication: Bridging the
Divide in Conflict Situations (#CR830)
Asserting Yourself Under Pressure
(#CR702)

18 Career and Community Studies

June 16-17
June 16-27
June 18-19
June 18-20
June 18-20,
23-24
June 23-25
June 24-25
June 25-27
June 26-27
June 26-27

Unfinished Business (#CR768)
Assessments
Building Consensus (#CR733)
Dealing with Anger (#CR200)
Negotiation Skills, Level II (#CR600)
Dealing with Interpersonal Conflict
(#CRlO0)
Facilitating Multi-Party Disputes (#CR805)
Mediation Skills, Level I (#CR300)
Criticism: How to Give and Receive It
(#CR706)
Critical Skills for Communicating in
Conflict (#CR735)

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Interdisciplinary Studies
Interdisciplinary Studies (IDS) offers a range of contract and
continuing professional education programs to government
personnel; staff working in social services, justice, and public
safety-related organizations and agencies; and persons working
in the non-profit and voluntary sectors. The training offered by
IDS covers current issues related to justice and public safety
and provides participants with new or enhanced skills for
working with clients, staff, and members of the public.
IDS offers certificate programs in Working with Youth in
Community Settings, Child Sexual Abuse Intervention, Couple
and Family Counselling, Basic Supervisory Program, Manage­
ment Development for Residential Settings, Front Line Training
for Residential Settings, Trainer Development, and Traumatic
Stress Intervention. Candidates in IDS certificate programs have
borrowing privileges at the JI Library; other students may also
use the Library.
For more information about Interdisciplinary Studies programs,
please contact the various Program Coordinators or the
Program Director, Shelley Rivkin.

Interdisciplinary Studies Staff
Shelley Rivkin, Program Director ......................... 604/528-5628
Dennette Retel, Administrative Assistant ... , ......... 604/528-5632
Justice, Family, and Agency Training
Cindy Bettcher, Program Coordinator ............. 604/528-5627
Lori Ovens, Program Assistant ........................ 604/528-5620
Community Safety and Crime Prevention
Mark Lalonde, Program Planner .................... 604/528-5624
Kate Grindlay, Program Assistant ............... 604/528-5573 or
528-5632
Workplace Skills, Enforcement, and Trainer Development
Patricia McNeill, Program Coordinator ........... 604/528-5623
Lynda Getz, Program Assistant ....................... 604/528-5619
Management Development for Residential Settings
and Child and Youth Care
Sandra Rice, Program Coordinator ................. 604/528-5633
Nenita Capili, Program Assistant .................... 604/528-5631

Administrative/Support Staff
Unless otherwise indicated, Administrative/Support Staff courses
will be held at the Justice Institute and will be in session from
8:30 am to 4:30 pm. For more information, call the Program
Coordinator, Patricia McNeil/, at 604/528-5623.

Front Line/Firing Line I: Handling the Angry Client
(#SUP109)
No matter where they work - a government, private, or volun­
tary agency, or in the justice system - front office staff and line
workers may find themselves havirig to handle distraught or
angry clients. Through small-group discussions and role plays,
participants in this course will learn practical techniques to help
them cool down these difficult encounters. Topics include re­
solving conflict, managing anger, and the concept of perceived
power versus real power.
Length:
Date(s):

Two days

February 12-13

June 9-10
Fee:
$175
Instructor(s): A consultant with Ryane Consulting Inc.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Making Order Out of Chaos: Planning Skills for
Administrative and Clerical Staff (#SUP110)
This planning course is designed for administrative/support
staff who have too much to do and too little time. Participants
will learn how to identify and eliminate time wasters, manage
their work better, and increase their productivity.
One day
Length:
March 12
Date(s):
$100
Fee:
Instructor(s): Sheila MacCallum

Balancing Work and Family: Walking the Tightrope
(#SUP126)
This course is designed to help participants gain insights into
balancing their career and home life so that they feel in control
of both. Participants will examine ways of managing their work­
lo11d more effectively, and will learn practical solutions that will
help them be more productive and feel better at work and at
home. Solutions can be even more effective if both spouses or
partners attend and work together to develop effective strat­
egies for coping with the time/energy balance. This course is

Career and Community Studies 19

highly participative, with small-group discussions, checklists,
self-assessment tools, and skill practice.
Length:
One day
April 18
Date(s):
Fee:
$110
Instructor(s): Joyanne Landers
Success Skills for Support Staff (#SU P145)
This course is for executive secretaries, administrative assist­
ants, senior secretaries, office support staff, office managers,
and receptionists who want to increase their potential for
success. The course will focus on attitudes, behaviours, and
skills that contribute to success in any career. Participants will
develop a personal definition of success, practice skills to in­
crease their level of self-esteem and self-confidence, identify
methods to enhance their professional image, and explore the
unwritten rules of business etiquette and work relationships
and how to communicate with more personal power and
influence.
Two days
Length:
Date(s):
May 5-6
Fee:
$175
Instructor(s): Karen Harrison

Instructors
Karen Harrison is a human-resource consultant specializing in
training and professional development. Over the past 17
years, she has presented courses for support staff in small
and large businesses, government, and non-profit
organizations.
Joyanne Landers, M.Ed., has 16 years of experience as a con­
sultant and trainer with government, business, industry, and
not-for-profit organizations. She is recognized for her ability
to inspire participants to develop new insights and make
significant shifts leading to increased job satisfaction and
productivity. As a parent of two young children, Joyanne
knows the challenges of balancing work and family.
Sheila Maccallum, M.Ed. (Adult Education), is a program
planner and consultant in the areas of time management,
charity volunteer training, and literacy.
Ryane Consulting Inc. has designed and delivered courses on
topics related to leadership and management, communica­
tions and conflict, and business writing for more than 20
years. Consultants are highly skilled in creating trust and a
participative atmosphere, as well as balancing theory and
practical applications.

Child and Youth Care Programs
Unless otherwise indicated, courses in Child and Youth Care
Programs will be held at the Justice Institute and will be in
session from 9:00 am to 4:30 pm. For more information, call
the Program Coordinator, Sandra Rice, at 604/528-5633. For
detailed brochures, call the Program Assistant, Nenita Capill
at 604/528-5631.

Working with Youth in Community
Settings
This program builds on many of the theoretical concepts and
skills presented in the former Working \\ith Troubled
Adolescents program. Its purpose is to provide participants with
the opportunity to develop an integrated understanding of
adolescence as a developmental process.

Program Description
The curriculum is based on competencies that have been
identified as fundamental for those working with youth in a
range of community settings. The knowledge and skill areas
emphasized throughout the program were determined and
updated with the help of employers and child and youth care
pral.'titioners, research into the current literature, and the

20 Career and Community Studies

proposed oiteria for certification by the Child and Youth Care
Association of Brinsh Columbia.
The program is based on the beliefs, values, :md practices found
in three theoretical approaches: the Resilience Model, the
Psycho-education Model, and Positive Peer Culture. The funda­
mental principles of each ef these theoretical frameworks are
that adolescence must be viewed from a Normative Develop­
ment perspective; that each youth is making the often very
difficult transition from childhood to adulthood to the best of
their abilities, given their circumstances; that each youth must
be viewed as a unique individual with different strengths,
abilities.. and needs: and that every youth wants to feel valued.
respected, and understood.
Participants will learn the importance of self-awareness when
working with youth, strategies for building relationships with
youth, the significant influence of both family and culture on
their work, intervention strategies for difficult situations, and
risks and stressors that affect youth. They will also learn
effective written and verbal communication, methods for re­
solving conflict. strategies for working within the context of
systems. and practical methods for self-care.
There are 20 days of training. The 16 core days are offered in
four parts of four days each. They must be taken in sequence.
Four days of Justice Institute electives will also be required to
complete the certificate requirements.

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Qualifications
To enter the program, applicants must be currently working with
youth and have a minimum of one year of experience working
with youth in a community setting (residential, treatment,
recreational, outreach, educational, or therapeutic foster care
programs).

Applications
Applications must be submitted to the Program Coordinator
and describe relevant work experience, past training in the
field, and academic background. For an application form and
a detailed brochure, call the Program Assistant, Nenita Capil�
at 604/528-5631.

Fees

Upon acceptance, applicants must pay a deposit of $100. The
fee for Parts 1 and 2 is $450 and must be paid 21 days before
the start of the Part 1 course. The fee for Parts 3 and 4 is also
$450, and must be paid 21 days before the start of the Part 2
course. All 20 days of the program must be completed before a
certificate of achievement is issued. The Working with Youth in
Community Settings Certificate Program must be completed in
sequence.

Session 1: Working with Youth in Community Settings
Certificate Program (Parts 1. 2. 3. and 4) (#CY169)
Length:
Date(s):

Sixteen days

January21-24 (Part 1)
March 11-14 (Part 2)
April 15-18 (Part 3)
May27-30 (Part 4)

Instructor(s): Martha Joy and Debbie Verkerk
Session 2: Working with Youth in Community Settings
Certificate Program (Parts 1. 2. 3. and 4) (#CY169)
Length:
Date(s):

Sixteen days

April 1-4 (Part 1)
May6-9 (Part 2)
June 3-6 (Part 3)

July 15-18 (Part 4)
Instructor(s): Martha Joy and Debbie Verkerk
If you completed Parts 1 and 2 in Fall 1996, please note the
following dates for the remainder of your course:

• January13-16 (Part 3)
• February24-27 (Part 4)

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Electives
The following courses may be taken as electives in the Working
with Youth in Community Settings Certificate Program.
Developing Effective Interventions (#CY1 83)
This course is for child and youth care workers and other indiv­
iduals working with youth. It explores the difference between
effective and ineffective interventions with youth. Participants
will learn specific, practical strategies for developing interven­
tions that work, and will use actual on-the-job situations to
develop a framework for planning such interventions. The focus
will be on both building the skills and evaluating the outcome
to determine the most practical intervention for a situation.
Participants will receive specific feedback on their intervention
approaches.
Two days
Length:
May15-16
Date(s):
$185
Fee:
Instructor(s): Thom Garfat, Ph.D. (Child and Youth Care)
Using Everyday Life Events to Facilitate Change with Youth
(#CY172)*
The essence of effective child and youth care practice lies in the
ability to use everyday life events, as they are occurring, to
facilitate change for youth and their families. This focus distin­
guishes youth care practice from other forms of helping. This is
particularly true in either group-living situations or situations
where the worker participates actively in many aspects of a
youth's daily living or is involved in in-home family interven­
tions. The purpose of this workshop is to define and demon­
strate this skill and provide an opportunity for participants to
incorporate this approach into their own work with young peo­
ple and families. This course can be used as an elective in the
Management Development for Residential Settings Certificate
Program.
Two days
Length:
May20-21
Date(s):
$185
Fee:
Instructor(s): Thom Garfat, Ph.D. (Child and Youth Care)
Creating Positive Change Through Peer Groups (#CY1 82)
This course is designed to help individuals working with youth
create positive change in the lives of youth by understanding
that one of the most powerful influences in their lives is their
peer group. The course focuses on concepts and skills that can
be used in peer groups to support positive change for young
people. Participants will learn to identify the strengths of
individuals within the group and coach them in ways to help
other youth in their group; to identify and explore group roles
through strategies for group dynamics; and to define the role of
the worker in supporting the development of strengths within
the group.
Two days
Length:
April 28-29
Date(s):
$165
Fee:
Instructor(s): Debbie Verkerk and Lenox Neher
Career and Community Studies 21

IMtii
i
Making Connections: Working Through Conflict with Youth
(#CY185)

This six-day series is for individuals working with youth in a
variety of community settings. The series will explore the
underlying causes of conflict for youth, their search for meaning
in their everyday life, and their efforts to make connections.
Specific attention will be paid to practical skills that workers
can use to defuse anger, to model appropriate conflict
resolution skills, and to intervene in at-risk situations.
Length:
Six-day series
Date(s):
TBA
Fee:
TBA
Instructor(s): Mario Govorchin
Coach(es):
Pamela Theriault

Supporting Females Through the Crisis of Adolescence
(#CY190)
For a course description, see page 27 in the Counselling
category.
Length:
Two days
Date(s):
March 7-8
Fee:
$175
Instructor(s): Natalie Clark, M.S.W, and Lynn Redenbach,
R.P.N.

Instructors
Thom Garfat, Ph.D. (Child and Youth Care), has been involved
in child and youth care for over 20 years as a practitioner,
supervisor, director, teacher, trainer, consultant, and writer.
Thom has been both a national and international speaker
regarding youth care issues. He is the co-editor of the
Journal of Child and Youth Care.

Mario Govorchin is a consultant and trainer with extensive
experience working with youth in a variety of settings.
Mario is a trainer in the Management Development for
Residential Settings Certificate Program and a senior
trainer in the Justice Institute's Centre for Conflict
Resolution Training.
Martha Joy, B.S.W, has extensive experience working in the
field of child and youth care. During the last 20 years, she
has held a variety of positions, including front line worker,
residential program director, trainer, and policy analyst for
government.
Lenox Neher is a special care contractor with the Ministry of
Social Services. She has worked in the child and youth care
field for 15 years, is former president of the Child and Youth
Care Association of B.C., and operates a special care home.
Pamela R. Theriault, M.A., has a private practice and provides
therapy and counselling services to youth and families
through South Cariboo Family Services. She is also a coach
with the Centre for Conflict Resolution Training.
Debbie Verkerk, B.A., is a consultant and trainer with over 15
years of experience with adolescents in residential and
school settings, with a focus on positive peer culture. She is
the Chairperson, Advisors Committee, School of Child Care,
Douglas College, and former program coordinator, Avalon
School.

Chila ·sex·ual Abuse
Unless otherwise indicated, Child Sexual Abuse courses will be
held at the Justice Institute and will be in session from 9:00 am to
4:30 pm. For more information, call the Program Coordinator,
Cindy Bettcher, at 604/528-5627.

Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.

Child Sexual Abuse Intervention:
Certificate Programs for Practitioners
(Series #CSA 105)
These certificate programs are designed for practitioners
currently providing treatment for sexually abused children and
adolescents and adult survivors 0f child sexual abuse. The
training will examine principles of practice, demonstrate inter­
vention skills, model treatment approaches, and develop inter­
di.sciplinary networking. Interested applicants must submit a
22 Career and Community Studies

resume describing their relevant work experience, past training
in the field, and academic background. A certificate of achieve­
ment will be given to registrants who successfully complete the
program requirements. Upon acceptance, applicants must pay a
deposit of $100 to hold their seat. During 1997, the programs
will be offered on the following dates only:

Children and Youth Option (#CSA10SA)
Length: 12 days
Date(s): September 25-27; October 16-18; November 6-8 &
27-29
Fee:
$735

Adult Survivor Option (#CSA 105 B)
Length: 12 days
Date(s): February 24-28; March 3-7 & 10-11
Fee:
$735

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Child Sexual Abuse Intervention:
Advanced Level Certificate Programs
(Series #CSA130)

practice in supportive interventions, and effective advocacy on
behalf of children and youth who have been sexually abused
as well as non-offending family members, will be provided
through experiential exercises and role plays.

These certificate programs are designed for senior practitioners
providing treatment for sexually abused children and adoles­
cents and adult surviv:::>rs of child sexual abuse. The training
will highlight the differences and similarities among different
clinical approaches and will demonstrate the value of linking
aspects of va11om, models in therapists' work with this pop•
ulation. Specific attention will be pald to socio-cultural, gendc-.r,
and intergenerational issues, and opporttmities for skill practice
will be provided. Participants are encouraged to bring cases
from their own prac.tice. A certificate of achievement will be
given to regu;trants who successfully complete the program
requirements. Upon acceptance, applicants must pay a deposit
of $100 to hold their seat. During 1997, the programs will be
offered on the following dates only:

Length: Six days
Date(s): April 17-19 & 24-26
(This will be the last offering of the program.)
$325
Fee:

Advanced Child and Youth Option (#CSA 130B)
Length: 10 days
Date(s): June 9-13 & 16-20 (10 consecutive weekdays)
Fee:
$750

Advanced Adult Survivor Option (#CSA 130A)
Length: 10 days
Date(s): October 23-25; November 6-8 & 19-22
Fee:
$750
Instructors include: Cheryl Bell-Gadsby; M.A.; Liz Choquette,
R.N., B.S.N., R.C.C.; Marie Jose-Dhaese, Ph.D.; Naomi Ehren­
Lis, M.S.W.; Tom Foster, M.S.W.; Margaret Jones-Callahan,
M.A.; Maureen McEvoy; M.A.; Brenda Rudko, M.A., ABS; Lisa
Shatzky; M.S.W.; Pam Sleeth, M.A.; Heather Whiteford, M.S.W.;
Maggie Ziegler, M.A.

Child Sexual Abuse Support Worker
Training Programs
These programs are for front line and other staff who work in a
support capacity wit.'l children who have been sexually abused,
their family members, and adults who were sexu::i.Hy abused in
childhood. A certificate of achievement will be giver. to regis­
trants who successfully complete the program requirements in
their chosen option.

Supporting Child and Youth Survivors (#CSA 134)
This six-day program explores the needs of sexually abused
children and non-offending family members. The stages that
sexually abused children and their families go through after
disclosure, and the corresponding support needs at each stage,
will be examined, and the systems that children and families
encounter, including treatment resources and the court system,
will be highlighted. Opportunities for skill development and

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Child Abuse and Neglect Support
Worker Program
In response to the introduction of the Child, Family and
Community Service Act and increasing concern about t'ie
prevalence of child abuse and neglect, the Chtl.d Sexual Abuse
Support v\i'iJrkt:r Program - :iupportmg Child and l'outh Sz.r,rfrrws
is being redeveloped. The new certificate program recognizes
the neerl tu train front line support workers to rec.ognize and
respond to all types of child abuse and neglect. The program
will focus on a mere global conceptuillization of child abuse
(including, but not limited to, child sexual abuse), and will
emphasize praLtical skill develoµment for support workers
working with c1.bused and neg!,ectc<l children and their families.
If yon are interef.ted in this ne�v program, mall in your sng­
gestions to the attention of Cindy Rettcher, rir senJ. a fax to
604/528-564-fl. No phone calls pbzse. Watch for an upcomL-ig
program brochure. The anticipated program start date is Fall
1997.

Counsellors and Clinical Records: The Impact of the
Supreme Court Decision on O'Connor (#CSA 100)
The long-awaited decision in R v. O'Connor came down from
the Supreme Court of Canada on December 14, 1995. This
decision has far-reaching implications for counsellors and
service providers, as defense lawyers now have access to the
counselling and medical records of victims/complainants in
criminal court proceedings. This one-day workshop is for
counsellors, transition house workers, victim assistance
counsellors, therapists, and other practitioners working with
survivors of violence, sexual abuse, and sexual assault. Partic­
ipants will examine the highlights of the O'Connor decision,
and the criteria used to determine whether counselling records
should be released; and explore strategies for keeping coun­
selling records. Participants will consider information about
subpoenas and court procedures in order to respond to
applications for disclosure of counselling records.
One day
Length:
TBA
Date(s):
$35
Fee:
lnstructor(s): Gail Dickson, LL.B., LL.M., Phyllis Kenney; LL.B.,
and Maureen McEvoy; M.A.

Career and Community Studies 23

iflM
Boundary Confusion: Keeping Your Professional Roles Clear

Trauma Survivors and Mental Illness: Identification and
Treatment (#EP247)

For a course description, see page 28 in the Counselling section.

For a course description, see page 43 in the Trauma and Post­
Traumatic Stress section.

(#EP248)*

Length:
1\vo days
March 12-13
Date(s):
Fee:
$175
Instructor(s): Liz Gildner, M.A.

Length:
One day
Date(s):
April3
Fee:
$95
Instructor(s): Dr. Patricia Fisher and Liz Choquette, R.N.,
B.S.N., R.C.C.

Opening the Heart: A Day of Inner Exploration (#EP246)

iflWI
Supporting Sexual Abuse Survivors: Bridging the Gap

"I feel invisible, my experience feels invisible, and all that I've seen
and heard feels invisible, and I think there's something wrong
with this. I realize I'm rebelling against the process of psycho­
therapy, the process ofkeeping pain neat and tidy in the therapy
office, when the world is screaming to be heard. I want to scream
myself, to- tell my clients that it would be better to shriek from
rooftops and drive around the streets with megaphones telling the
truth, howling the truth, naming the lies and the secrets."
This one-day personal-process workshop is for counsellors,
support workers, community activists, front line workers, and
others involved in responding to violence and trauma. Medita­
tions, visualizations, and other experiential exercises will
provide access to practitioners' inner-core responses to their
work. These core responses to the suffering of clients will be
examined, and participants will explore how they can move
through their own pain and despair to a place of connectedness
and an open heart.
Length:
Date(s):
Fee:
Instructor(s):

One day
March 14
$95
Maggie Ziegler, M.A.

IMili
i
Body-Focused Groups for Adult Survivors of Childhood
Sexual Abuse (#CSA149)

Sexual abuse t�aches children that it is not safe to be present
and in their bodies. Adult survivors can derive considerable
benefit from a group experience that brings the body back into
the healing process. This course is designed for counsellors,
therapists, and other practitioners who are interested in ex­
ploring a body-focused model of group therapy. Participants will
examine a 12-week group model consisting of four phases: pre­
paring for personal stories; sharing personal stories; empower­
ing themes, including self-esteem, anger, relationships, and
spirituality; and termination. Emphasis will be given to group
process issues and opportunities for development of facilitation
skills. A facilitator's manual will accompany this workshop.
Length:
1\vo days
Date(s):
March 21-22
Fee:
$175
Inswictor(s): Nancy Buzzell, Ph.D.

24 Career and Community Studies

Between Support and Therapy (#CSA 171)

Many survivors who are beginning their healing process need
support while waiting to access community programs and
counselling services. This workshop is designed for front line,
support, transition house, and victim service workers, as well as
sexual assault and Stopping the Violence counsellors, who pro­
vide support to adult survivors. Participants will explore the
post-traumatic stress reactions and psychological, behavioural,
and emotional adaptations of survivors of sexual abuse. They
will examine key supportive interventions, based on survivor
self-responsibility, to address critical issues for the survivor,
including boundary issues, working with triggers, expressing
anger, mobilizing support, and creating no-harm contracts for
self-care and safety.
Length:
Two days
Date(s):
June 6-7
Fee:
$165
Instructor(s): Nancy Buzzell, Ph.D.

Instructors
Nancy Buzzell, Ph.D., has over 20 years of experience in lead­
ing groups and workshops in the areas of sexual abuse,
sports psychology, and wellness. She is the supervisor of the
adult group program at VISAC, and is a therapist in private
practice in Vancouver.
Gail Dickson, LL.B., LL.M., has been practicing law since 1982,
and is currently a partner at Dickson Murray working in the
area of civil and criminal litigation. She is the Alternate
Chairperson of the B.C. Review Board. Ms. Dickson's early
work focused on child sexual abuse prosecutions while she
was Crown counsel in New Westminster. She recently acted
as counsel for a therapist resisting production of therapeutic
records in a sexual assault prosecution.
Phyllis Kenney, LL.B., has been practicing law for 10 years, and
is currently in practice with another female lawyer at
Cameron Kenney. She has practiced exclusively in the area
of family matrimonial law for the past seven years. She has
spoken on family issues at sessions sponsored by the
People's Law School, and has participated in organizing,
presenting, and writing for Continuing Legal Education. Her
particular area of interest includes issues relating to chil­
dren in custody cases.

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Maureen McEvoy, M.A., has extensive experience in clinical
work with survivors of trauma, particularly adults who
experienced childhood sexual abuse. She is a longtime
instructor in the Child Sexual Abuse Intervention Certificate
Program at the Justice Institute. She has written a book, Let
the Healing Begin; has published several articles, including a
chapter on group work with adult survivors in Healing
Voices: Feminist Approaches to Therapy with Women; and is
currently writing a manual on legal issues for counsellors.

,

Maggie Ziegler, M.A., is the clinical supervisor for Family
Services of the North Shore, and is a therapist in private
practice. Besides having 15 years of direct clinical exper­
ience with survivors of violence, she has developed pro­
grams to train· service providers in different aspects of
trauma work, and has provided training throughout British
Columbia.

Community Safety and Crime Prevention

Unless otherwise indicated, Community Safety and Crime
Prevention courses will be held at the Justice Institute and will
be in session from 9:00 am to 4:30 pm. For course details or
information on how these programs can be offered in your
community, call the Program Planner, Mark Lalonde, at
604/528-5624. For detailed brochures, call the Program
Assistant, Kate Grindlay, at 604/528-5632.

Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.
Enhancing School Safety (#CP100)
Schools in B.C. are generally safe, but at times violence in the
community can spill over into the school setting. This course
will provide teachers, counsellors, administrators, and school
support staff with specific knowledge, strategies, and skills to
intervene and prevent further violence. The content covers:
conducting school-based safety audits, crisis management,
contact and management of intruders, verbal skills to defuse
potentially violent situations, and intervention strategies fol­
lowing a critical incident. This course is well suited to "team
registrations" made up of teachers, support staff, administra­
tors, and police school liaison officers. It is available for on-site
delivery to schools and district audiences.
Length:
Date(s):

One day
January24
April 11
Fee:
$125
Instructor(s): Mark Lalonde
Enhancing Elementary School Safety (#CP200)
Maintaining a safe and caring school climate, breaking patterns
of violent behaviour, and identifying strategies for skill develop­
ment are parts of an effective, integrated violence-prevention
plan. Starting when the children are young increases our
chances of success. In this interactive session, participants will
examine: causes of violent behaviour, thE: bully/victim problem,
involving the entire school community in violence prevention,

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

violence prevention and the Personal Planning curriculum,
research on resiliency and what it means for educators, and an
integrated violence-prevention plan that works.
Length:
One day
Date(s):
February 21
Fee:
$125
Instructor(s): Lisa Pedrini
Taking Back the Schoolyard - A Bully Prevention Workshop
(#CP210)
It's not just ''boys will be boys" - bullying behaviour is a serious
problem for all children. This interactive workshop is aimed at
elementary educators and service providers. Participants will
explore the nature and extent of bullying at school; character­
istics of bullies, victims, and those who are not victimized;
practical tips for stopping bullying behaviour; and effective
school and classroom prevention strategies.
One day
Length:
February28
Date(s):
$125
Fee:
Instructor(s): Lisa Pedrini
Safe at Work: Strategies for Preventing Workplace Violence
(#CP300)*
Increasingly, both employers and employees are searching for
ways to make the workplace safe from violence and the threat
of violence. Recent regulations enacted by the Workers'
Compensation Board relating to workplace violence have
brought this issue to the fore. Using a violence-free workplace
model, participants will learn skills and tools for assessing the
current threat of workplace violence, developing strategies for
complying with the WCB regulations, and reducing or removing
threats. Participants will work through a process that includes
designing and completing a risk assessment survey that can be
adapted to their own workplace; developing appropriate plans
for responding to, reporting, and documenting incidents; and
using data collected from staff to develop relevant staff train­
ing. Participants will also look at ways to arrange their work-

Career and Community Studies 25

place design and practices for maximum employee safety.
Through lecture, discussion, group work, and role play; partic­
ipants will gain valuable information for enhancing safety at
work.
Two days
Length:
March 6-7
Date(s):
$250
Fee:
Instructor(s): TBA

Harassment. Discrimination. and Human Rights Policy and
Legislation (#CP400)
This course is designed to provide participants with a complete
understanding of anti-discrimination and harassment law. Up­
to-date definitions of discrimination and harassment will be
provided, with an emphasis on generaVpersonal harassment as
well as the protected grounds in human rights law. This course
will also explore liability and accommodation issues from both
the employer and union perspectives. Participants will have an
opportunity to examine existing harassment policies, and to
discuss successes and challenges. This is a skills-oriented,
hands-on course suitable for anyone responsible for workplace
human rights.
Length:
Two days
March 10-11
Date(s):
$220
Fee:
Instructor(s): Susan O'Donnell

Interviewing Parties Involved in Harassment Complaints
(#CPSOO)
This skills-oriented course is for staff involved in investigating
harassment complaints between employees. The course will
involve learning and applying basic interviewing skills to this
sensitive human-resources issue. Participants will learn ways to
organize and document investigations, methods of structuring
interviews of both the complainant and the alleged harasser,
an:d specific interview approaches. They will have an opportun­
ity to practice and develop these skills and to evaluate their
performance.
Two days
Length:
April 3-4
Date(s):
Fee:
$220
Instructor(s): Allan Parker

iflaj.11
Sexual Harassment and Human Rights in the Workplace

discussed, along with managerial and corporate responsibility
and liability.
One day
Length:
March 24
Date(s):
Fee:
$175
Instructor(s): Stacey Orr and Tom Foster

Instructors
Mark Lalonde is a former police school liaison officer and is
now the Instructor/Planner responsible for Community
Safety and Crime Prevention programs at the Justice
Institute. He has extensive experience in school safety
issues across Canada and has worked with a number of
communities to help prevent peer youth violence.
Susan O'Donnell is the Executive Director of the B.C. Human
Rights Coalition. In this position she is responsible for
education and continuing consultation in human rights law
and policy; and for assisting complainants and sometimes
respondents through the complaints process. Since 1978,
Susan has been an instructor in the Labour Studies
Programme at Capilano College, where she teaches Human
Rights Law and Policy and Advocacy Techniques.
Stacey Orr and Tom Foster are corporate trainers and therapists
in the employee assistance field. For the past 10 years, they
have worked with a number of different organizations pro­
viding both seminars and counselling. They have provided
executive, management, and employee training and consul­
tation on the topics of human rights and harassment to a
number of organizations, hospitals, and municipalities.
Allan Parker, B.A., LL.B., LL.M., has been an instructor, course
designer, and consultant in legal skills education for several
years. He taught interviewing skills, advocacy; and legal
writing for eight years at the Law Society's Professional
Legal Training Course for articled law students, and has
written and presented courses on interviewing for the
Continuing Legal Education Society and the Legal Services
Society. Allan is currently a manager in the Client Services
Department of the Legal Services Society.
Lisa Pedrini is an education consultant with a special interest in
violence prevention and children's issues. She has over 15
years of experience in education, as a primary teacher; as
an administrative staff member at the B.C. Teachers'
Federation, where she coordinated the work on the BCTF
Task Force on Violence in Schools; and as a consultant. Her
experience includes work on gender equity; professional
development, training, and continuing education; family·
violence prevention; and enhancing school safety.

(#CP600)

Sexual harassment, personal harassment, and the workplace
environment are the central themes of this one-day; highly
interactive workshop. Using role plays and vignettes, partic­
ipants will examine options for handling incidents of harass­
ment, including personal intervention, co-worker intervention,
and organizational intervention. Proactive and reactive
interventions for both the complainant and harasser will be

26 Career and Community Studies

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Counselling
Unless otherwise indicated, Counselling courses will be held at the
Justice Institute and will be in session from 9:00 am to 4:30 pm.
For more information, call the Program Coordinator, Cindy
Bettcher, at 604/528-5627.

Suicide Assessment and Intervention (#EP126)
Suicide threats or attempts raise the anxiety level of even the
most experienced practitioner. This course is for counsellors,
therapists, social workers, mental health staff, and other prac­
titioners who wish to develop skills in identification, assess­
ment, and appropriate intervention with this client group.
Participants will review current research on assessment of
suicidal people, explore an assessment framework that includes
an overview of risk factors, and examine the needs of special
populations that are considered at greater risk for suicide. Inter­
vention and management strategies will be presented, and
opportunities for skill practice will be provided.
Length:
Two days
Date(s):
February 5-6
Fee:
$175
Instructor(s): Gladys Adilman, B.A., and Suri Vangolen, B.A.,
R.C.C.
Building on Client Strengths (#EP196)
Clients bring their specific problems and, in some cases, de­
structive behaviours to their relationship with helping pro­
fessionals. It is often difficult for the client and the worker to
consider the strengths underneath these behaviours. This
course is for counsellors, victim service workers, social workers,
and other front line staff who provide support to children,
youth, and adults and are interested in building on existing
client strengths. Participants will review the essential elements
of self-control theory; develop skills in enhancing existing
strengths in their clients; and explore the psychological need
motivating these behaviours and survival strategies. Emphasis
will be placed on avoiding common pitfalls for support workers,
and on supporting clients to strengthen internal responsibility
for their behavioural choices.
Two days
Length:
March 5-6
Date(s):
Fee:
$165
lnstructor(s): Elaine Stoll, B.A., R.C.C.
Supporting Females Through the Crisis of Adolescence
(#CY190)
Adolescence is usually considered a crisis point in development.
This workshop is for counsellors, youth workers, and support
practitioners who are working with young women. Participants
will review current theories of female adolescent development,

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

consider cultural and societal constructs of femininity, and ap­
ply these theories to their day-to-day interactions with adoles­
cent girls. The process of establishing an effective supportive
relationship with adolescent females will be examined. The
course will explore relational tools to facilitate a young
woman's exploration of self, and will highlight creative inter­
ventions for addressing the developmental issues and crises.
This course may be taken as an elective in the Working with
Youth in Community Settings Certificate Program.
Two days
Length:
March 7-8
Date(s):
$175
Fee:
lnstructorts): Natalie Clark, M.S.W., and Lynn Redenbach,
R.P.N.
Everything You Ever Wanted to Know about the
DSM-IV ... (#EP204)
This introductory course is for counsellors, support workers,
group home staff, social workers, and other mental health pro­
fessionals interested in expanding their familiarity with and
understanding of psychiatric concepts and processes in order to
better serve their clients who are receiving medical/clinical
services within the mental health care system. Participants will
examine the Diagnostic and Statistical Manual of Mental
Disorders (4th ed.), review basic psychiatric diagnostic ter­
minology, and explore the Multi-Axial Evaluation according to
DSM-N criteria. Common diagnostic categories such as mood
disorders, anxiety disorders, and personality disorders will be
discussed, highlighting the role of non-medical mental health
professionals in the diagnostic process.
Two days
Length:
March 17-18
Date(s):
$175'
Fee:
Instructor(s): Joe Solanto, Ph.D.
Grief and Bereavement (#EP155)
This two-day course is for counsellors, therapists, and other
practitioners working with clients around grief and bereave­
ment issues. Participants will explore the stages, symptoms, and
experiences of normal bereavement; examine the dynamics and
indicators of complicated grief, including traumatic death
bereavement; discuss the responses of children and adults to
death; and examine the goals and strll.tegies of grief counsel­
ling. Particular attention will be paid to the differences between
normal bereavement and suicide bereavement, common grief
reactions among practitioners who have lost clients to suicide,
and practical strategies to prevent and address practitioner
burnout.
(continued on next page)

Career and Community Studies 27

Length:
Two days
March 24-25
Date(s):
Fee:
$175
Instructor(s): Linda Rosenfeld, B.S.W., and Elizabeth Fortes,
M.A.

10411
Boundary Confusion: Keeping Your Professional Roles Clear
(#EP248)*

This course is for executive directors, managers, supervisors,
clinical supervisors, and other program coordinators who work
in community service settings. Course content will be useful for
individuals who fulfill the dual role of clinicaVadministrative
supervisor, and for program managers who are expected to
balance staff preferences and agency goals and objectives.
Participants will define the key challenges they experience in
managing individual and group dynamics within their agency;
learn to differentiate between a dissenting opinion, disruptive
group norm�, and an individual performance problem. The
course will examine how the personal issues and "unfinished
business" of staff are triggered in the organizational context,
and it will point out the risks· in, and error of assuming, a
clinical or therapeutic role in these situations. Participants will
establish clear and discrete purposes for agency meetings,
supervision, and case management, and will explore ways to
help them manage an effective, consensus-based organization.
This course can be used as an elective in the Management
Development for Residential Settings Certificate Program.
Length:
Two days
March 12-13
Date(s):
Fee:
$175
Instructor(s): Liz Gildner, M.A.

iflWI
Crisis Intervention: That Critical First Step (#EP252)
We all experience crisis in our lives, and appropriate and timely
crisis intervention can make all the difference in how we pro­
cess and move through the immediate, short-term, and longer­
term implications of the experience. This course is for front line
workers, support workers, and counsellors who are interested
in understanding and responding more effectively to clients in
crisis. Participants will explore the various forms of crisis, dif­
ferentiating between the associated concepts of "emergency''
and "trauma"; consider how crisis affects, and is experienced
differently by, different people; and determine how and when
intervention is appropriate. Participants will be introduced to
specific crisis intervention strategies to facilitate short-term
survival and longer-term resolution/integration of the crisis
experience. Skill practice and skill development will be
emphasized on day 2.
Two days
Length:
Date(s):
May 13-14
$165
Fee:
Instructor(s): Naomi Ehren-Lis, M.S.W., R.S.W.

28 Career and Community Studies

Expressive Therapies
Art and Play Therapy: Treatment Approaches for
Working with Children (#CY104)

This introductory course is for counsellors, social workers, child
care workers, and mental health professionals currently work­
ing with children 3 to 12 years old. It covers the function of art
and play through the developmental stages, explores various
approaches to play therapy, and examines practical concerns
related to the use of various expressive therapies. Participants
will have the opportunity to become familiar with the toys and
various art therapy exercises used in working with children in
this age group.
Length:
Date(s):

Two days

January 31 - February 1
July 2-3

Fee:
$185
Instructor(s): Marie Jose-Dhaese, Ph.D., ATR, CET, RPT-S
Child-Centred Play Therapy (#CY104A)

This course is for practitioners who use play and various expres­
sive therapies in their work with children. It builds on the con­
tent presented in #CY104. Course content includes guiding
principles of child-centred play therapy, the intake process,
setting up a playroom, how to structure the session, when to
lead and when to follow, and permissiveness and limits. These
issues will be illustrated by a videotape of excerpts from
sessions and practiced through role plays.
Length:
Date(s):

Two days
March 6-7
July4-5
Fee:
$185
Instructor(s): Marie Jose-Dhaese, Ph.D., ATR, CET, RPT-S
Art and Play Therapy with Neglected and Abused Children
(#CY104B)

This course is for practitioners who use art and play therapy in
their work with children who have experienced and disclosed
neglect and abuse. Course content reviews theoretical principles
underlying the use of art and play therapy with traumatized
children, illustrates ways of addressing the main clinical issues
of neglected and abused children, and examines the recurring
images that emerge in children's play and art (through the var­
ious stages of therapy). It is recommended that participants
take #CY104 and #CY104A before registering for this course.
Length:
Two days
June 6-7
Date(s):
Fee:
$185
Instructor(s): Marie Jose-Dhaese, Ph.D., ATR, CET, RPT-S

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Expressive Play Therapy Methods with Children Who Have
Suffered a Loss (#CY104D)

This course is for counsellors, child care workers, social work­
ers, and other practitioners working with children who have
suffered a loss because of divorce, death, abuse, hospitalization,
immigration, and other traumas. Course content reviews the
stages of grieving, explores children's reactions to loss through
the developmental stages, and looks at the principles of using
expressive therapies with grieving children. Participants will
discuss the needs of children at each stage of the grieving pro­
cess, and examine corresponding expressive methods to help
these children deal with the issues. The recurring images in the
art and play of grieving children will be shown in a slide pres­
entation. It is recommended that participants take #CY104 and
#CY104A before registering for this course.
Length:
Date(s):

Two days
April 25-26
July 7-8
$185
Fee:
Instructor(s): Marie Jose-Dhaese, Ph.D., ATR, CET, RPT-S

Family Issues

FAMILY SUPPORT WORKER OPTION
(Register through Douglas College Continuing Education,
604/527-5472)

This certificate program is for family support workers, social
workers, front line staff, and others working in support capac­
ities with families, who are interested in developing specialized
skills and supportive interventions within a family systems
framework. The program consists of five courses totalling 12
days of skill-based training. The two- and three-day courses
must be taken in the sequence in which they are offered.
To enter the program, applicants must be currently working
with families in a supportive capacity and have a minimum of
one year of experience in thi� area. To receive a certificate of
achievement, candidates must complete each of the five courses
outlined below, and successfully complete the evaluation activ­
ity for each course. Courses 1, 2, 3, and 4 are being offered as a
summer institute on July 7-11 :md 14-18. If you are interested
in attending the institute, a $100 deposit is needed to reserve
your seat. The balance ($700) is due on June 5 (21 working
days before the course start date).
1.

Foundations of Family Support Work (#GSS0A-19972)

ldWI

Length: Two days
Date(s): July 7-8, at Douglas College
Fee:
$175

Co-sponsored with Douglas College, Continuing Education, 700
Royal Avenue, New Westminster. For a detailed brochure describ­
ing these programs, please contact the Program Coordinator,
Cindy Bettcher, at 604/528-5627, or Cathie Cookson at Douglas
College, 604/527-5161.

2.

Couple and Family Certificate Programs
(Series #CFT and GSSO)

BACKGROUND/PURPOSE
These certificate programs were developed in response to
requests from family practitioners for education and training in
couple and family work. The programs were created in consul­
tation with family support workers and family therapists work­
ing in agency and private practice settings, representatives of
the B.C. Chapter of the Canadian and American Association of
Marriage and Family Therapy, and adult education specialists.
They are designed to build on the content of currently available
family therapy training programs, and to meet the needs of two
distinct populations: family support workers and experienced
therapists interested in couple and family work.

PROGRAM DESCRIPTION
The programs will provide participants with theoretical
overviews of key concepts and models gmdmg couple and
family work; an exploration of social justice issues that emerge
in couple and family work; and an integration of issues of
gender, race, class, sexual orientation, power, and ability into
models of practice. Specific assessment and intervention ap­
proaches will be modelled, and opportunities for skill practice
and skill development will be provided. The programs will
create opportunities for consultation and networking among
practitioners in the field of couple and family work.
To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Supporting Families within a Systems Framework
(#G551A-19972)

Length: Three days
Date(s): July 9-11, at Douglas College
Fee:
$225
3.

Developing Intervention Skills in Family Support Work
(#G552A)

Length: Three days
Date(s): January 23-25 (#G552A-19971), at Douglas College
July 14-16 (#G552A-19972), at the Justice Institute
$225
Fee:
4.

Ethical Decision-Making in Family Support Work
(#G553A)

Length: Two days
Date(s): March 7-8 (#G553A-19971)
July 17-18 (#G553A-19972)
$175
Fee:
5.

Family Support Work Practice Supervision (#G554A)

Length: Two days
Date(s): April 18 & May 2 (#G554A-19972), at Douglas
College
September 26-27 (#G554A-19973), at Douglas
College
$150
Fee:

Career and Community Studies 29

COUPLE AND FAMCLY THERAPY OPTION
(Register through the Justice Institut� 604/528-5590)

This cettificate program is for experienced counsellors and
other practitioners working in a therapeutic setting with indiv­
iduals, couples, and/or families, who are interested in specific
profes�ional training in couple and farnily therapy. The program
, meet the educational requirements of the AAMFI'
is designed to
(American Association of Marriage and family Therapy);
however, final acceptance of course work is determined by the
AAMFT standards committee. The program consists of six
courses, which may be taken individually by practicing family
therapists or as a 6eries leading to a certifa:ate of achievement.
Each course is six days, or 39 hours, in length, except Couple
and Family Therapy Practice Supervision, which totals 36
hours. Certificate candidates must take tl1e courses in the
specified order.
To enter the program, applicants must be currently working
therapeutically with individuals, couples, and/or families, and
have a master's degree in counselling, social work, or equi­
valent. Each applicant must submit a completed registration
form and a recent resume outlining relevant work experience,
past training in the field, and academic background. To receive
a certificate of achievement, candidates must complete each of
the six courses outlined, and successfully complete the evalua­
tion activity for each course.
1 . Foundations of Couple and Family Therapy (#CFT100)
Length: Six days
Date(s): January 30 - February 1 & February 6-8, at the
Justice Institute
Fee:
$415
2. Couple and Family Assessment (#CFT120)
Length: Six days
Date(s): April 3-5 & 10-12, at Douglas College
Fee:
$415

3 .. Ethical, Legal, and Professional Issues in the Practice
of Couple and Family TheraJ>_y (#CFT130)
Length: Six days
Date(s): May 22-24 & 29-31, at the Justice Institute
Fee:
$415
4. Treatment Methods of Couple and Family Therapy,
Level I (#CFT140)
Length: Six days
Date(s): June 6-7, 20-21 & July 4-5, at Douglas College
Fee:
$415

5. Treatment Methods of Couple and Family Therapy,
Level II (#CFT1 50)
Length: Six days
Date(s): September 19-20, October 3-4 & 17-18, at the
Justice Institute
Fee:
$415
30 Career and Community Studies

6. Couple and Family Therapy Practice Sµpervision
(#CFT160)
Length: 12 half-day sessions
Date(s): November 7, 14, 21, 28 & December 5, 12, at the
Justice Institute, and January 16, 23, 30 & February
6, 13, 20, 1998, at Douglas College
Fee:
$450

Advanced Training in Working with Men Who Assault Their
Partners (#EP140A)
This highly experiential course is for experienced counsellors
and other practitioners who want to increase their skills in
responding to assaultive men. The course will give participants
the opportunity to integrate the frameworks of Alan Jenkins
and the Themes of Defense video (written by Dale Trimble) into
approaches to intervention. Participants will be asked to bring
case examples or practice dilemmas they are encountering in
their work with assaultive men. Opportunities for skill practice
will include role play, focused consultation discussions, and
feedback. Registration is limited to 18 participants. Prerequi­
site(s): #EP140 or a written application outlining previous
training in working with assaultive men, including the name of
the instructor, the length of training, and a brief synopsis of
content.
Length:
Two days
Date(s):
February 3-4
Fee:
$195
Instructor(s): Dale Trimble, M.A.

Parenting Issues for Women Who Have Experienced
Violence in Relationships (#EP242)
This workshop is for counsellors, transition house workers,
women support workers, and other front line staff working with
women who have experienced violence in relationships and
who are parenting children who have witnessed this abuse.
Participants will examine their beliefs, values, and biases about
violence against women and children, parenting, and mother­
hood, and the impact of poverty, racism, and violence on a
woman's ability to mother her children. They will consider how
these beliefs may affect their work with women. An examina­
tion of issues stemming from participants' families of origin will
be facilitated, and the impact of these experiences on the
helping relationship will be discussed. An overview of the main
parenting issues for women who have experienced violence will
be presented, and corresponding support strategies will be
explored. Participants will practice support skills that promote
healthy child development; non-violent disciplinary strategies;
and nurturing of children and themselves.
Length:
One day
Date(s):
March 6
Fee:
$95
Instructor(s): Angela MacDougall

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Working with Families in Crisis (#CY1 21)

This course is for counsellors, family support workers, social
workers, and other front line staff working with families in
crisis. Participants will explore their personal attitudes, beliefs,
and values about violence in families, child abuse, or other
chronic crises; develop a framework for understanding and re­
sponding to families caught in the cycle of crisis; and examine
key issues in intervening, including engaging these families,
differentiating between support and rescuing, and setting
realistic goals and limits. The impact of practitioners' own ex­
periences on their work will be considered. Specific attention
will be paid to the difficult practice issues and the possible
intervention strategies that can be used.
Length:
Two days
Date(s):
March 24-25
Fee:
$165
Instructor(s): Joe Rosen, M.S.W.

Instructors
Gladys Adilman, B.A., is a Senior Mental Health worker with
SAFER (Suicide Attempt, Follow-up, Education and
Research), and is the program coordinator for education on
suicidal behaviour throughout B.C.
Natalie Clark, M.S.W., is the coordinator of Cameray
Counselling Centre's Burnaby office and is a sexual abuse
therapist specializing in work with adolescents.
Naomi Ehren-Lis, M.S.W., R.S.W., has been the Program
Manager for VISAC (Vancouver-Richmond Incest and Sexual
Abuse Centre) since 1991. She has established and/or
managed crisis intervention programs.
Elizabeth Fortes, M.A., has been a counsellor with SAFER for
the past 13 years. She is on the board of the Canadian
Association for Suicide Prevention and chairs the
Bereavement Committee.
Liz Gildner, M.A., is a trainer and consultant specializing in
organizational development. Her expertise is in coaching
senior executives to manage troubled workgroups.
Marie Jose-Dhaese, Ph.D., ATR, CET, RPT-S, is an adult and
child psychotherapist, a clinical supervisor, and an educator
in private practice. She is a registered art therapist, a certi-

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

fled expressive therapist, and a registered play therapist
supervisor with over 22 years of experience as a therapist
and over 12 years as a supe�sor and international work­
shop leader in the field of expressive therapies, abuse, and
loss.
Angela MacDougall is the coordinator of Women and Children's
Programs for St. James Social Services in the Downtown
Eastside of Vancouver.
Lynn Redenbach, R.P.N., currently works for the Cameray
Counselling Centre and facilitates an eating-disorders group
at Tri-Cities Mental Health Services. She also has a private
practice specializing in working with adults and adolescents
who have histories of eating disorders and/or abuse.
Joe Rosen, M.S.W., is a counsellor and consultant in private
practice, working with individuals and couples. He special­
izes in family violence, parenting, and relationship issues.
Linda Rosenfeld, B.A., B.S.W., is the director of SAFER and has
been a counsellor with the program since its inception in
1972. She has extensive experience in crisis intervention
and in individual, family; and group counselling. She is the
co-author of Left Alive, a book on bereavement and suicide.
Joe Solanto, Ph.D., is a psychotherapist, clinical supervisor, and
educator in private practice. He has provided debriefings for
front line staff coping with victims of personal tragedy and
natural disasters, and has worked extensively with psychia­
trists and other clinicians in diagnostic assessment and
treatment planning processes.
Elaine Stoll, B.A., R.C.C., is a counsellor and trainer in private
practice. She facilitates a variety of weekly groups for
survivors of abuse, and is a certified training supervisor
with Dr. William Glasser's Institute for Reality Therapy.
Dale Trimble, M.A., is a counsellor in private practice and the
co-founder of the Vancouver Assaultive Husbands Program.
He has been working with assaultive men since 1977, and
has provided training, consultation, and supervision
throughout Canada.
Suri Vangolen, B.A., R.C.C., is a therapist at SAFER, specializing
in crisis intervention. She works with individuals, families,
and groups. Her training is in working with suicide inter­
vention, bereavement, and abuse issues with a process­
oriented perspective.

Career and Community Studies 31

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Jeff Sim, a police offlcer with over 14 years of experience, has
been involved in police training since 1988. He has. a
Diploma in Social Sciences and a Certificate in Adult
Education, and is completing a B.A. in Adult Education.
James W. Williams, ll.B., has practiced law in Vancouver since
1985. Although he is active primarily as a criminal defense
lawyer, he has also appeared before such trib.unals as the
Law Society of B.C. and the B.C. Securities Commission.
Before taking his law degree, he was a member of the
RCMP for 11 years.

Instructors

Length: Five days
Date(s): Available as a contract course only. Contact the
Program Coordinator for details.

The five-day course includes a discussion of relevant legislation
and takes participants through the steps involved in prosecuting
a case, from gathering and preserving evidence to presenting
the evidence in court. It concludes with a court visit and a mock
trial in which participants have an opportunity to present evi­
dence based on real or composite cases typical of those they
enforce. Lawyers with experience in prosecuting and defending
cases in the British Columbia court system conduct the courses.
They are assisted by other instructors with expertise in specific
fields related to the topics presented. For further information,
or to discuss a course specifically designed for your agency;
contact Patricia McNeill at 604/528-5623.

In spite of efforts to ensure voluntary compliance, officials at
various levels of government frequently find that laws they are
charged with upholding must be enforced through the courts.
Interdisciplinary Studies offers a contract course designed to
prepare individuals responsible for the administration and
enforcement of provincial and municipal laws to successfully
investigate, prepare, and prosecute their cases.

Enforcement and Investigative Skills

Enforcement and Investigation
Unless otherwise indicated, Enforcement and Investigation courses
will be held at the Justice Institute and will be in session from
9:00 am to 4:30 pm. For more information, call the Program
Coordinator, Patricia McNeill, at 604/528-5623.

Developing Investigative Skills (#EP1 52)
This introductory course is designed to assist by-law enforce­
ment officers, motor vehicle inspectors, insurance inspectors,
and others who must col).duct investigations that may result in
alleged violators being brought before the courts. The course
focuses on interviews and statements, note taking and file
maintenance, and evidence - including what constitutes evi­
dence, different types of evidence, and how evidence should be
colli::eted, stored, and documented so that it will be admissible
inJ;burt. Participants will practice methods of gathering
statements, keeping notes, and conducting interviews.
Length:
Two days
Date(s):
March 24-25
June 25-26
Fee:
$175
Instructor(s): Jeff Sim
Courtproofing for Enforcement Personnel (#EP1 77)
Enforcement personnel from a variety of agencies may be called
upon to present evidence in court. This course is designed to
help them prepare for their court appearance. It provides an
overview of the criminal justice system and the court system,
and takes participants through the steps leading to, and
through, the court process. On day 2, participants will have the
opportunity to participate in a mock trial, iil which they will
present evidence and be cross-examined on that evidence. The
number of participants is limited to 16.
Length:
Two days
Date(s):
January 29-30
May26-27
Fee:
$225
Instructor(s): James W. Williams, ll.B.

32 Career and Community Studies

Management
Unless otherwise indicated, Management courses will be held at
the Justice Institute and will be in session from 9:00 am to 4:30
pm. Please see the Administrative/Support Staff (page 19) and
Trainer Development (page 39) categories for additional listings.
For more information, call the Program Coordinator, Patricia
McNeil� at 604/528-5623.

Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.

Basic Supervisory Certificate Program
Many participants in our Basic Supervisory courses have re­
quested a certificate to show that they have successfully
completed these courses. We are now able to fulfill that request.
To receive a Ba$ic Supervisory Program certificate, you must
fulfill the following requirements:
1. Full attendance at Basic Supervisory Program Weeks 1 and 2
2. Completion of four additional days of training in manage­
ment courses offered by Career and Community Studies
(usually two courses)
3. Successful completion of a written report that shows you
have met the goals of the program. The report will be based
on an actual intervention you have completed in your work­
place or volunteer organization.
For further details, please contact the Program Assistant, Lynda
Getz. at 604/528-5619.
Basic Supervisory Program, Week 1 (#BSCP200)
Each job or function has specific areas of knowledge, skill, and
operating values that, taken together, give individuals the com­
petence to perform a particular job. This competency-based
course covers such topics as the role of the supervisor, situa­
tional leadership and teamwork, staff development, delegation
of work, communication and interpersonal effectiveness,
problem solving and decision making, and conflict resolution.
Week 1 of the Basic Supervisory Program is for first-level
supervisors, or those who aspire to be supervisors, in both
government and private agencies. B.C. Corrections Branch
employees who successfully complete the course will be granted
certification for the Basic Supervisor Competency, Week 1. Co­
sponsored with the Corrections Academy. Enrolment is limited
to 16 participants.
Length:
Date(s):

Five days
February .17-21
June 23-27

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

(For additional dates, see Basic Supervisory
Program, Week 1, Parts A & B [#BSCP210 and
#BSCP220] below.)

9:00 am - 4:30 pm on day 1; 8:30 am - 4:30 pm
on subsequent days
Fee:
$465
Instructor(s): A consultant with Ryane Consulting Inc.

Time:

Basic Supervisory Program, Week 2 (#BSCP300)
This second-level course uses short lectures, discussion groups,
case studies, and practice sessions to build on the skills gained
in the Basic Supervisory Program, Week 1. The course address­
es three key challenges of supervisors: completing performance
appraisals, dealing with problem employees, and building an
effective team. It includes practical exercises to improve the
team's cooperation and commitment, and the supervisor's own
time management and meeting skills. Participants are encour­
aged to share ideas and concerns encountered in their role as a
supervisor. Prerequisite(s): Basic Supervisory Program, Week
1. Enrolment is limited to 16 participants.
Length:
Date(s):
Time:

Five days

March 17-21

9:00 am - 4:30 pm on day 1; 8:30 am - 4:30 pm
on subsequent days
$475
Fee:
Instructor(s): A consultant with Ryane Consulting Inc.
In response to requests from participants, we have scheduled Basic
Supervisory Program, Week 1, in shorter time segments.

Basic Supervisory Program, Week 1, Part A (#BSCP210)
This course covers the first two days of the Week 1 program
described above. Specific topics to be addressed are: leadership,
empowerment, and delegation skills.
Two days
Length:
April 14-15
Date(s):
8:30 am - 4:30 pm
Time:
$185
Fee:
Instructor(s): A consultant with Ryane Consulting Inc.
Basic Supervisory Program, Week 1, Part B (#BSCP220)
This course covers the last three days of the Week 1 program
described above. Specific topics to be addressed are: commun­
ication styles and skills; problem solving and diversity; and
conflict resolution. Prerequisite(s): Basic Supervisory Program,
Week 1, Part A (#BSCP210).
(continued on next page)

Career and Community Studies 33

Length:
Three days
Date(s):
May14-16_
Time:
8:30 am - 4:30 pm
Fee:
$280
Instructor(s): A consultant with Ryane Consulting Inc.

Basic Supervisory Certificate Program: The Report Project
(#BSCP40())
To receive a Basic Supervisory Program certificate, participants
must attend Basic Supervisory Program, Weeks 1 and 2; com­
plete four additional days of training in management courses
offered by Interdisciplinary Studies; and successfully complete a
written report that shows that they have met the goals of the
program. The report will be based on an actual intervention
completed in the workplace or in a volunteer organization. For
further information or to request a certificate program ap­
plication package, please contact the Program Assistant, Lynda
Getz, at 604/528-5619.
Fee:

$150

The following courses can be used as electives in the Basic
Supervisory Certificate Program.

People Problems: How to Supervise Challenging Employees
(#MGMT315)*
One of the greatest challenges of supervisors and managers
today is dealing with employees whose performance is in­
effective or whose behaviour gets in the way. Managing these
people is demanding, stressful, and time-consuming. If the
problem is ignored, the.motivation and productivity of all
employees often decreases. Having the skills to deal with poor
performance makes the job of the supervisor or manager easier
and more satisfying. This two-day course will focus on specific
guidelines and techniques to help meet the challenge of
problem behaviour confidently and effectively.
Length:
Date(s):

Two days
January 16-17
March24-25

July 14-15
Fee:
$175
Instructor(s): A consultant with Ryane Consulting Inc.

Together We Stand: Effective Team Building
(#MGMT120)*
Teamwork has long been seen as a basic organizational need.
Today, an increased focus on team formation and team develop­
ment has created a need for managers to develop further com­
petence in team building. This course explores the concept of
team - what differentiates a group from a team, what a team
really is, why teams exist in the first place, and how teams are
developed - and looks at ways to measure and improve team
effectiveness. The role of the leader in work teams is also ex­
plored. Participants will practice strategies for building and
enhancing teams while developing an understanding of how
teams function.

34 Career and Community Studies

Length:
Date(s):

Two days

February10-11
June 16-17

Fee:
$175
Instructor(s): Elizabeth Robinson, M.S.W., R.S.W.

Communication Skills for Women at Work (#MGMT320)
This lighthearted interactive course is designed to help women
increase their influence and power in the day-to-day exchanges
of a mixed-gender workplace. Topics to be explored over the
course of the day include: childhood play patterns that affect
communication later in life; emotional needs of men and
women in communication; differences in decision making,
humour, and handling stress; and communication liabilities for
women in a mixed-gender workplace. The emphasis is on devel­
oping a sensitivity to, and appreciation for, the differences in
style; reducing assumptions and misinterpretations; and devel­
oping practical tools to use in the workplace to maximize
influence.
One day
Length:
Date(s):
February24
Fee:
$110
Instructor(s): Carol Boothroyd

Clear and Simple: A Course on Writing Memos, Letters,
and Reports (#MGMT212)*
This course is for supervisors and managers who know what
they want to say but have difficulty putting it in writing. Course
content is based on plain language principles. Days 1 and 2 will
cover communication as a transaction, writing skills, business
styles, and conveying organizational messages. Day 3 will focus
on report writing and will cover planning, organizing, and
special techniques. Participants are requested to submit two
one-page samples of their written work when they register. This
course is limited to 18 participants.
Length:
Three days
March17-19
Date(s):
$235
Fee:
Instructor(s): A consultant with Ryane Consulting Inc.

Using the Myers-Briggs Type Indicator (MBTI) as a
Team-Building Tool (#MGMT325)*
The Myers-Briggs Type Indicator (MBTI) is one of the most
widely used psychological assessment tools for individuals and
groups. For individuals, the MBTI has been used for self-growth
and career planning. With groups and teams, it can be used to
analyze the team by assessing its strengths and blind spots in a
non-judgmental way; to clarify problems; to design interven­
tions; to heighten team awareness; to help reduce unproductive
interpersonal and intra-organizational conflict; and to help the
team deal with issues such as communication, change, or
leadership. MBTI is a resource for both understanding current
issues and anticipating, or even predicting, problems. This
course uses the MBTI as a foundation for exploring individual

To register, phone 604/528-5590: genera/ inquiries, phone 604/525-5422

preferences and the impact that each individual has on a team
and its development.

Courses Around B.C.

Length:
Two days
April 2-3
Date(s):
Fee:
$200 (includes cost of the assessment tool)
Instructor(s): Elizabeth Robinson, M.S.W., R.S.W.

VICTORIA
Facilitating for Results: Helping Groups to Succeed
(#MGMT306V)

For a course description, see the first column on this page.
Facilitating for Results: Helping Groups to Succeed
(#MGMT306)*

Participants in this course will learn the fundamentals of
facilitation. Topics include: defining and exploring the role of
the facilitator and others involved in the facilitation process;
reviewing and evaluating the contribution of non-facilitator
group members; exploring methods for understanding and
dealing with challenging members of the group; exploring
problem-solving methods; and identifying ways to evaluate the
success of facilitation and the facilitator's performance. Through
group work, presentations, class discussions, and feedback from
others, participants will develop a flexible process for facilitat­
ing in a variety of situations, ranging from work and quality
teams to community groups and others trying to get things
done through collaborative processes.
Length:
Two days
April 17-18
Date(s):
Fee:
$175
Instructor(s): Sandra Heath, B.A.
Balancing Work and Family: Walking the Tightrope
(#SUP126)

This course is designed to help participants gain insights into
balancing their career and home life so that they feel in control
of both. Participants will examine ways of managing their
workload more effectively, and will leave the course with
practical solutions that will help them be more productive and
feel better at work and at home. Solutions can be even more
effective if both spouses or partners attend and work together
to develop effective strategies for coping with the time/energy
balance. This course will be highly participative, with small­
group discussions, checklists, self-assessment tools, and skill
practice.
Length:
One day
April 18
Date(s):
$110
Fee:
lnstructor(s): Joyanne Landers

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Length:
Date(s):
Location:

Two days

March 4-5

Clarion Hotel Grand Pacific, 450 Quebec Street,
Victoria, B.C.
$225
Fee:
Instructor(s): Sandra Heath, B.A.

Instructors
Carol Boothroyd is a trainer and presenter who specializes in
communication issues. Her background includes experience
in education, public relations, and television broadcast
journalism. She has also owned and operated her own
business, where she learned first-hand the challenge of
recruiting, training, and motivating staff. She works with a
wide range of client groups, and with individuals ranging
from top-level management to front line personnel.
Sandra Heath, B.A., is a management training and human
resources consultant whose experience includes respon­
sibility for human resources, policy development, and
training. She has line management experience in B.C. and
Alberta and in the federal public sector.
Joyanne Landers, M.Ed., has 15 years of experience as a
consultant and trainer with government, business, industry,
and not-for-profit organizations. She is recognized for her
ability to inspire participants to develop new insights and
make significant shifts leading to increased job satisfaction
and productivity. As a parent of two young children,
Joyanne knows the challenges of balancing work and family.
Elizabeth Robinson, M.S.W., R.S.W., is a private consultant and
trainer with extensive management experience in child
welfare and medical settings. She is on the faculty of the
School of Social Work at UBC.
Ryane Consulting Inc. has designed and delivered courses �n
topics related to leadership and management, commumca­
tions and conflict, and business writing for more than 20
years. Consultants are highly skilled in creating trust and a
participative atmosphere, as well as balancing theory and
practical applications.

Career and Community Studies 35

Residential Care
Unless otherwise indicated, Residential Care courses will be held
at the Justice Institute and will be in session from 9:00 am to
4:30 pm. For more information, call the Program Coordinator,
Sandra Rice, at 604/528-5633. For a brochure describing
program structure, content, and eligibility, contact the Program
Assistant, Nenita Capilt at 604/528-5631.

Management Skills
Management Development for Residential
Settings Certificate Program

This certificate program was created in consultation with exec­
utive directors and front line managers from the residential and
vocational fields. It is designed to meet the needs of supervisors
and managers who work in a vaiiety of residential and voca­
tional settings. The program provides management skills
specific to this workplace, and opportunities to network with
other professional� from the field.
The program consists of 20 days of training: eight two-day core
courses and four classroom days of Justice Institute electi"es.
Courses should be taken m sequence from Level 1 through 8,
unless otherwise approved by the Coordinator.
Interested persons should request an application form from the
Program Assistant at 604/528-5631. Participants must currently
be supei,,ising others or have proven supervisory experience.
Participants in non-supervisory positions should contact the
Coordinator at 604/528-5633, as limited seating is available
for persons preparing for the supervisory role.

CORE COURSES
Please register for each level directly with the Registration
Office.
Management Development for Residential Settings,
Level 1 (#MGMT214)
This two-day course is designed to help supervisors examine
and apply basic supervisory skills. It covers the role and respon­
sibilities of the supervisor, ways to assess the supervisor's per­
sonal communication style and strengthen communication with
staff, methods for assessing employees' levels of motivation and
ability, and how to communicate with and delegate to staff who
work shifts or on call.
Length:
Date(s):

Two days
January 15-16
April 21-22
Fee:
$175
Instructor(s): Mario Govorchin

36 Career and Community Studies

Management Development for Residential Settings,
Level 2 (#MGMT218)
This two-day course is designed to help supervisors who work
in residential settings develop performance goals and objectives
with their staff, practice writing performance standards, exam­
ine methods for conducting effective performance reviews,
develop action plans for staff development, practice managing
performance problems, examine situational leadership theory
and assess personal leadership styles, diagnose the level of com­
petence and comminnent of staff in relation to tasks, and con­
tract with staff for specific leadership styles to best suit their
needs.
Length:
Date(s):

Two days

February 3-4
June 18-19

Fee:
$175
Instructor(s): Helen Dempster
Management Development for Residential Settings,
Level 3 (#MGMT230)
This two-day course is designed to help supervisors strengthen
their supervisory skills and knowledge. Participants will gain
information to develop a set of ethical and professional stand­
ards for their workplace. They will also explore current inform­
ation on professionalism and review legal constraints on these
standards; and examine the supervisor's role in relation to
ethical standards, values, and professionalism in residential
settings. Participants will also examine the supervisor's role in
promoting effective time and stress management within the
team, identify sources of employee stress and strategies for
coping, and examine the organizational hierarchy and com­
munication flow to assess levels of stress.
Length:
Two days
February 19-20
Date(s):
Fee:
$175
Instructor(s): Martha Joy
Management Development for Residential Settings,
Level 4 (#MGMT240)
This two-day course is designed to help supervisors develop a
methodology for effective labour/management relations. Partic­
ipants will have the opportunity to clarify existing policies and
legalities, such as collective agreements and employment
standards, that govern labour/management relations; identify
discrepancies between policies (contracts) and practice; identify
and practice the communication skills required for effective dis­
ciplinary action; explore the principles of clarity, consistency,
and fairness that constitute due process; and examine the legal
and ethical responsibilities of the employer/manager regarding
labour relations and some areas of contention.
To register, phone 604/528-5590: genera/ inquiries, phone 604/525-5422

Length:
Two days
Date(s):
March 6-7
Fee:
$175
Instructor(s): Carol Cohen, M.A., and Marion Malcolmson,
M.S.W., R.S.W.

Management Development for Residential Settings,
Level 5 (#MGMT250)
This two-day course is designed to help supervisors identify and
practice specific management problem-solving and decision­
making techniques and their effectiveness; define existing
management structures and roles; set agendas and practice
basic facilitation skills for effective team meetings; and examine
potential meeting challenges such as conflict, hidden agendas,
content over process, and process over content.
Length:
Two days
Date(s):
April 7-8
Fee:
$175
Instructor(s): Pat Meyer

Management Development for Residential Settings, Level
8 (#MGMT280)
This two-day course is designed to help supervisors gain in­
formation and techniques needed to manage emergencies and
understand the legal obligations of managing a residential
facility. Participants will examine the manager's role in man­
aging fire safety, emergency response planning, and house
security; and examine the protocol for critical incidents and the
debriefing process.
Two days
February 19-20
June 24-25
$175
Fee:
Instructor(s): Elizabeth Robinson, M.S.W., R.S.W.
Length:
Date(s):

Management Development for Residential Settings
•
Certificate Program
Graduation Ceremony

Management Development for Residential Settings,
Level 6 (#MGMT260)
This two-day course is designed to help supervisors write job
descriptions, interview and select staff, and provide effective
orientation in the context of residential facilities. Participants
will gain an understanding of the functions and elements of a
job description, practice writing job descriptions, identify
effective recruitment procedures for full-time and relief staff,
practice methods for conducting an effective job interview that
also complies with ethical standards, and identify the elements
of a successful orientation.
Length:
Two days
Date(s):
May 5-6
Fee:
$175
Instructor(s): Pat Meyer

Management Development for R�sidential Settings,
Level 7 (#MGMT270)
This two-day course is designed to help supervisors strengthen
their financial management, budget projection, and report­
writing skills. Participants will examine the tendering process
for contracted house maintenance; methods for building a
resource file for contractors; budget projection and petty cash
management; various contractual arrangements with funding
bodies; and techniques for writing successful letters, reports,
and proposals.
Length:
Date(s):

Two days

January 23-24
June 2-3
Fee:
$175
Instructor(s): Elizabeth Robinson, M.S.W., R.S.W.

Thursda� September 11, 1997, at 6:00 pm

ELECTIVES
Four days of Justice Institute electives are required in the
Management Development for Residential Settings Certificate
Program. Electives currently being offered are listed below.· See
course descriptions in this calendar under the Computer,
Conflict Resolution, Counselling, Management, and Trainer
Development categories. Electives must be Justice Institute

courses.

Asserting Yourself Under Pressure (#CR702)
Boundary Confusion: Keeping Your Professional Roles Clear
(#EP248)
Clear and Simple: A Course on Writing Memos, Letters, and
Reports (#MGMT212)
Critical Skills for Communicating in Conflict (#CR735)
Criticism: How to Give and Receive It (#CR706)
Dealing with Anger (#CR200)
Dealing with Interpersonal Conflict (#CRl00)
Facilitating for Results: Helping Groups to Succeed
(#MGMT306)

Fundamentals of Instructional Planning (#TD300)
Ideas for Active Leaming (#TDlO0)
Instructional Skills, Level I (#TD200)
Making It Hard to Say No - Negotiating with Difficult People
(#CR767)
Mediation Skills, Level I (#CR300)
People Problems: How to Supervise Challenging Employees
(#MGMT315)

Resolving Conflict in the Workplace (#CR763)
(continued on next page)

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Career and Community Studies 37

Safe at Work: Strategies for Preventing Workplace Violence
(#CP300)
Together We Stand: Effective Team Building (#MGMT120)
Using Everyday Life Events to Facilitate Change with Youth
(#CY172)
Using the Myers-Briggs Type Indicator (MBTI) as a Team­
Building Tool (#MGMT325)
Working with Groups in Instructional Settings (#TD320)

Front Line/Supervisory Skills
Coaching Job Readiness Skills (#SU P122)
This two-day course is designed for youth care workers, com­
munity support workers, school liaison workers, life skills
resource persons, and other front line workers who want to
coach their clients in job readiness skills. Participants will learn
coaching techniques that will help their clients make the tran­
sition to the world of work; learn to use supporting resource
materials provided for this course; explore ways to build con­
fidence for persons preparing to compete in the job market;
explore successful job search techniques; examine liaison and
networking protocol with the business community and not-for­
profit organizations; examine volunteer service opportunities;
learn up-to-date information on current resume trends and
reference-checking criteria; and identify selection interviewing
protocol. Participants will be provided with a resource kit to
further develop their expertise.
Length:
Date(s):

Two days

February 3-4
May 20-21

Fee:
$165
Instructor(s): Denise Grams

Front Line Training for Residential Settings (#SUP119)
This five-day course is designed to provide front line workers
with the basic skills required to work effectively within a
residential setting. Participants will identify and practice
communication skills for effective relations with peers, and
methods for managing conflict on the job; examine personal
and work values, ethical standards, and practices; practice
writing skills and writing Personal Service Plans (PSPs);
identify and practice strategies for managing stress in the
workplace; and develop a personal action plan for streng­
thening skills. A certificate of achievement will be granted to
successful participants who complete all five days and an
examination covering course content.
Five days
Length:
April 9-11 (Part l); April 24-25 (Part 2)
Date(s):
$265
Fee:
Instructor(s): Elaine Stoll, Mario Govorchin, Ryane Consulting
Inc., Kelly Kennedy

38 Career and Community Studies

Courses Around B.C.
The Management Development for Residential Settings
Certificate Program is now offered in several locations outside
the Lower Mainland. For information about the program and
future locations, contact the Program Coordinator, Sandra Rice,
at 604/528-5633.
Out-of-town participants may take the levels of Management
Development for Residential Settings Training out of sequence
without prior approval of the Coordinator.

Core Courses
VICTORIA
Management Development for Residential Settings,
Level 1 (#MGMT214V)
Length:
Date(s):
Location:
Fee:

Two days

February 25-26

Clarion Hotel Grand Pacific, 450 Quebec Street
$185

Management Development for Residential Settings,
Level 2 (#MGMT218V)
Length:
Date(s):
Location:
Fee:

Two days

April 7-8

Clarion Hotel Grand Pacific, 450 Quebec Street
$185

Management Development for Residential Settings,
Level 3 (#MGMT230V)
Length:
Date(s):
Location:
Fee:

Two days

May 14-15

Clarion Hotel Grand Pacific, 450 Quebec Street
$185

Management Development for Residential Settings,
Level 4 (#MGMT240V)
Length:
Date(s):
Location:
Fee:

Two days

June 12-13

Clarion Hotel Grand Pacific, 450 Quebec Street
$185

Electives

Please see page 7 for community colleges co-sponsoring Justice
Institute Conflict Resolution courses that can be used as elec­
tives for this program. For course descriptions, please see the
Conflict Resolution category; beginning on page 9, Electives
must be Justice Institute courses.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

VICTORIA
Facilitating for Results: Helping Groups to Succeed
(#MGMT306)*
For a course description, see page 35 in the Management
category.
Two days
Length:
March4-5
Date(s):
Clarion Hotel Grand Pacific, 450 Quebec Street
Location:
$225
Fee:
Instructor(s): Sandra Heath, B.A.

Instructors
Carol Cohen, M.A., is a counsellor/coordinator with the Family
Services Employee Assistance Group. She has worked in
residential settings for youth and is experienced in both
direct service and management.
Helen Dempster is Coordinator of Children's Services for the
BC/Yukon Society of Transition Houses. She has managed a
transition house for six years and is experienced in working
and training with women-serving agencies.
Mario Govorchin is a consultant and trainer with extensive
experience working with clients with disabilities. He has
worked in residential settings. Mario is a senior trainer for
the JI Centre for Conflict Resolution Training.
Denise Grams is a life skills counsellor, instructor, and trainer.
She has 10 years of experience working in the social ser­
vices field coordinating a child care program, and as a re­
habilitation officer and counsellor. She has been in private
practice (Life Unlimited - Life Management Skills Training)
since 1990.

.

Martha Joy, B.S.W., is a consultant with extensive experience
working with children, youth at risk, and persons with
disabilities. She has worked in residential settings with
youth and is experienced in both direct service and
management.
Kelly Kennedy, M.A. (Cand.), is a mediator and counsellor in
private practice. She has experience counselling, mediating,
and training in a variety of human services settings.
Marion Malcolmson, M.S.W., R.S.W., works in cross-cultural
settings as the Coordinator of Counselling Services at
Invergarry Adult Leaming Centre. Her counselling and
training experiences include employee assistance programs.
She has been employed in both direct service and admin­
istration, and currently maintains a private practice.
Pat Meyer is a consultant who has offered workshops in
Canada, the U.S., and New Zealand. She conducts work­
shops and consultations on developing services for people
with disabilities, including the transition of people with
complex health needs from institution to community living.
Elizabeth Robinson, M.S.W., R.S.W., is a social worker in private
practice. She has extensive experience as a manager and
trainer in child welfare and medical settings. She is also a
sessional lecturer at the School of Social Work at UBC.
Ryane Consulting Inc. has designed and delivered courses on
topics related to leadership and management, communica­
tions and conflict, and business writing for more than 20
years. Consultants are highly skilled in creating trust and a
participative atmosphere, as well as balancing theory and
practical applications.
Elaine Stoll is a counsellor and consultant in private practice.
She is experienced in direct service and management in a
variety of human services settings.

Trainer Development

Unless otherwise indicated, Trainer Development courses will be
held at the Justice Institute and will be in session from 9:00 am
to 4:30 pm. For more information, call the Program Coordinator,
Patricia McNeill, at 604/528-5623. For a booklet containing
additional information about the certificate program, call the
Program Assistant, Lynda Getz, at 604/528-5619.

Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.

Trainer Development Certificate
Program
The Trainer Development Certificate Program is designed for
both full-time training professionals and persons who provide
training as part of their overall job re�ponsibilities within an
organization. It focuses on the core skills and knowledge
required to plan and deliver creative. effective training sessions.
The program also provides opportunities in the classroom for
participants to apply the skills and knowledge that are the
foundation of each course. The program was developed with
input from trainers in variety of settings. Instructors are
training professionals with a background in adult education.
To qualify for the certificate, applicants must complete 12 days
of core training (six courses/78 hours), four days of electives
(usually two courses/26 hours), and a two-part assignment.
Persons who have previously taken Training for Trainers
courses through Interdisciplinary Studies will receive credit for
those courses.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Career and Community Studies 39

Core Courses

Fundamentals of Instructional Planning (#TD300)*

Once prerequisites have been satisfied, core courses in the Trainer
Development series can be taken in any order; however, courses
are listed here in the recommended order.

This interactive two-day course is for trainers who are responsi­
ble for planning instruction for adult learners. Participants will
have an opportunity to increase their understanding of the
instructional planning process and apply the knowledge and
skills to their own planning situation. They should have a
project in mind to work on over the course of the two days.
The number of participants will be limited to 16 to allow
opportunities for each to receive coaching. Prerequisite(s):
Instructional Skills, Level 1 (#TD200) (formerly Training for
Trainers: Tips, Techniques, and Tactics [#MGMT223]). If you
have not taken #TD200 (or #MGMT223), please send a
written application to the Program Coordinator outlining
training experience and/or previous training for trainers
courses. Please include the name of the instructor, the length
of the course, and a brief description of the course.

Instructional Skills, Level 1 (#TD200)*
(Formerly Training for Trainers: Ti.ps, Techniques, and Tactics)

This practical course is for people who deliver training as part
of their overall job and want to learn new skills or enhance
existing ones. Content includes: characteristics of adult
learners, positive learning environments, instructional styles
and techniques, motivational strategies, and instructional
challenges. The number of participants will be limited to 12 to
allow opportunities for each to practice group training in a
supportive setting.
Length: Two days
Date(s): January 30-31, Reva Kalef; Italian Cultural Centre,
3075 Slocan Street, Vancouver
February 20-21, Margaret Owens
March 13-14, Margaret Owens
May 22-23, Colleen Vaughan
June 26-27, Colleen Vaughan
July 10-11, Margaret Owens
Fee:
$225
Instructional Skills, Level 2 (#TD220)
This course is for trainers who wish to increase their knowledge
of the instructional process and have an opportunity to practice
specific skills and receive feedback. Content includes: critical
thinking; motivation; perceptual learning modes; communi­
cating clearly, use of questions; overviews, cuing, debriefing,
integration, and summaries; assessment strategies; feedback;
ethical issues; and instructor self-care. The number of partici­
pants will be limited to 12. Prerequisite(s): Instructional Skills,
Level 1 (#TD200) (formerly Training for Trainers: Tips,
Techniques, and Tactics [#MGMT223]). If you have not taken
#TD200 (or #MGMT223), please send a written application to
the Program Coordinator outlining training experience and/or
previous training for trainers courses. Please include the name
of the instructor, the length of the course, and a brief descrip­
tion of the course.
Length:
Date(s):

Two days
February 3-4, at Italian Cultural Centre,
3075 Slocan Street, Vancouver
April 3-4
June 5-6
Fee:
$225
Instructor(s): Reva Kalef

40 Career and Community Studies

Length:
Date(s):

Two days
March 24-25, at Italian Cultural Centre,
3075 Slocan Street, Vancouver
Fee:
$225
Instructor(s): Reva Kalef
Working with Groups in Instructional Settings (#TD320)*
This practical advanced course is for trainers who instruct in a
group setting. Participants will have an opportunity to increase
their understanding of group dynamics and will learn specific
facilitation strategies that encourage adult learning. This highly
interactive course will focus on climate setting, purposes of
groups, observation possibilities for analyzing group behaviour,
and strategies for handling common group issues. The number
of participants will be limited to 16. Prerequisite(s): Instruc­
tional Skills, Level 1 (#TD200) (formerly Training for Trainers:
Tips, Techniques, and Tactics [#MGMT223]). If you have not
taken #TD200 (or #MGMT223), please send a written appli­
cation to the Program Coordinator outlining training experience
and/or previous training for trainers courses. Please include the
name of the instructor, the length of the course, and a brief
description of the course.
Length:
Two days
Date(s):
April 10-11
Fee:
$225
Instructor(s): Reva Kalef
Conducting a Training Needs Assessment (#TD340)
A cornerstone in the work of instructors, planners, and coor­
dinators is determining what clients or the public want or need
to learn. Most people working in planning functions would
agree that good planning involves conducting a "needs assess-·
ment." But the term needs assessment is often used to describe a
variety of strategies to help determine the content of courses,
programs, workshops, or other educational offerings. This two­
day course is designed to clarify the concept of needs assess­
ment and to provide skills to assist in choosing and implement­
ing appropriate strategies for determining the educational or
training needs of client groups. The number of participants will
be limited to 16 to allow opportunities for interaction. Recom-

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

mended: Fundamentals of Instructional Planning (#TD300)
(formerly #MGMT223A).

Team Teaching and Other Ways to "Share the Spotlight"
(#TD130)

Length:
Two days
I;)ate(s):
April 14-15
Fee:
$225
Instructor(s): Thomas Sork

This course is designed for instructors who want to involve
others in their training courses. It will demonstrate tools and
techniques that trainers can use to explore the power of
"sharing the spotlight" with guest speakers, co-workers, or team
teachers. The course will provide an opportunity for partici­
pants to analyze the technical, theoretical, and personal abili­
ties of other people involved in the training session. Topics
include: sharing the role to enhance learning; identifying
common teaching styles, developing strategies to successfully
team-teach, and practicing the co-facilitation process. The
number of registrants will be limited to 20.

Evaluating Training Programs (#TD360)
This interactive two-day course is for trainers responsible for
planning and/or carrying out evaluations of their training
programs. Evaluations are a source of information for program
improvement, decision making, and accountability. Participants
will have an opportunity to increase their understanding of the
type of·evaluation most appropriate for their programs, and to
apply the knowledge and skills to their own work situation.
They should have a program evaluation in mind to work on
over the course of the two days. The number of participants will
be limited to 16 to allow opportunities for interaction. Prereq­
uisite(s): Fundamentals of Instructional Planning (#TD300)
(formerly #MGMT223A). If you have not taken #TD300 (or
#MGMT223A), please send a written application to the Pro­
gram Coordinator outlining previous training or experience in
instructional planning.
Two days
Length:
June 12-13
Date(s):
Fee:
$225
Instructor(s): Margaret Owens

Electives
Ideas for Active Learning (#TD100)*
Participants in this course will leave with a repertoire of ideas
for introductions and warm-ups, expectation setting, ener­
gizers, retention and transfer of learning, and closure. The
course is for trainers who want to explore ways to increase
interaction and add variety to the courses they instruct. It
highlights the importance of using interactive strategies and
analysis, which is required to effectively use such strategies.
The number of participants will be limited to 16. Prerequi­
site(s): Instructional Skills, Level 1 (#TD200) (formerly
Training for Trainers: Tips, Techniques, and Tactics
[#MGMT223]). If you have not taken #TD200 (or
#MGMT223), please send a written application to the Program
Coordinator outlining training experience and/or previous
training for trainers courses. Please include the name of the
instructor, the length of the course, and a brief description of
the course.
Two days
March 3-4, at Italian Cultural Centre,
3075 Slocan Street, Vancouver
$225
Fee:
Instructor(s): Reva Kalef

Length:
Date(s):

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Two days
Length:
May 15-16
Date(s):
$225
Fee:
Instructor(s): Cheryl Cahill, B.B.A., and Tanyce Westgard,
B.B.A.
Trainer Development Certificate Program: Assignment
(#TDSOO)
To receive the Trainer Development Certificate, participants
must complete 12 days of core training (six courses/78 hours),
four days of electives (usually two courses/26 hours), and a
two-part assignment. In the first part of the assignment,
participants will analyze instructional delivery in a group
setting and examine the ways in which instructional planning
and delivery can influence the learning process. The second
part focuses on instructional planning: it provides an oppor­
tunity for participants to reflect on the choices they have made
or are making in planning an educational program, and the
factors that influence these choices. After completing the
assignment, candidates for the certificate will prepare a written
report of their analysis. For further information or to request a
certificate program application package, please contact the
Program Assistant, Lynda Getz, at 604/528-5619.
Fee:

$150

Instructors
Cheryl Cahill, B.B.A., has an educational background in com­
merce and adult education. As a trainer, she specializes in
the development of managers, supervisors, directors, and
senior executives who are required to train front line staff.
She has over nine years of experience designing, delivering,
and evaluating management workshops and seminars in
business and industry.
Reva Kalef, M.Ed., has been involved in the field of adult educa­
tion as an instructor, program planner, and consultant for
over 12 years. She specializes in assisting instructors and
instructional designers in their ongoing professional devel­
opment. Reva has extensive experience working with
educational institutions, government agencies, non-profit
organizations, and business and industry.
Margaret Owens, M.Ed., has extensive experience as a consult­
ant and trainer in the design, instruction, and evaluation of
adult education programs and materials. She has a special

Career and Community Studies 41

interest in international and distance education, and recent­
ly completed a research project on distance education
initiatives in Southeast Asia.
Thomas J. Sork, Ph.D., is an Associate Professor of Adult
Education at the University of British Columbia. He has
presented needs assessment and similar workshops on
evaluation and planning to a number of practitioner groups
across Canada.
Colleen Vaughan, B.B.A., has been an instructor at the Justice
Institute of B.C. for over five years. She has developed and

delivered workshops for both the Provincial Emergency
Program Academy and the Corrections Academy. Colleen is
currently completing her master's degree in education at
UBC, with a specialization in Adult Education.
Tanyce Westgard, B.B.A., has been involved with facilitating,
designing, developing, and evaluating workshops, seminars,
and courses for over 10 years. She has worked extensively
with front line managers, directors, and senior executives in
business and industry; and is currently completing her
master's degree in education at UBC.

Traumatic Stress
Unless otherwise indicated, Traumatic Stress courses will be held
at the Justice Institute and will be in session from 9:00 am to
4:30 pm. For more information on Trauma and Post-Traumatic
Stress courses, call the Program Coordinator, Cindy Bettcher, at
604/528-5627. For more information on Critical Incident Stress
courses, call the Program Coordinator, Patricia McNeil/, at
604/528-5623.

Traumatic Stress Certificate Programs:
Clinical Interventions and Community
Responses
In response to request, from the community to provide com­
prehensive training in trauma inteivention, Interdisciplinary
Studies is devebpmg certificate training in the areas
• of
community-basect trauma intexventions (including Critical
Incident Stress Debriefing) and clinically based trauma inter­
ventions. The programs will consist of core courses that focus
on key theories of trauma and traumatic stress, central concepts
in trauma intervention and debriefing, and practical skill
application. Opportunities for specialization will be provided
thrnugh a series of electives.
All certificate program candidates are required to take a three­
day prerequisite course, after which they can select from the
following program options:

Trauma Counselling Practice Supervision (#TS240) (12
half-days): October 17, 24, 31; November 7, 14, 21,
28; December 12 & 19; and January 9, 16, 23, 1998
• Community Responses - Critical Incident Stress
Debriefing for Peers, consisting of 11 days (77 hours) of
core courses and 4 days (28 hours) of related trauma inter­
vention courses. See pages 44 to 44 for course descriptions.
Core courses include:
- Trauma Debriefing and Defusing (#TS310) (2 days):
February 24-25, or March 19-20, or July 15-16
Peer Defusing, Level I (#TS320) (3 days): April 8-10
- Peer Defusing, Level II (#TS330) (2 days): dates TBA
- Community-Based Trauma Interventions (#TS340)
(2 days): dates TBA
Preventing and Managing Stress (#TS350) (2 days):
dates TBA
• Community Responses - Critical Incident Stress
Debriefing for Mental Health Practitioners, consisting of
11 days (77 hours) of core courses and 4 days (28 hours) of
related trauma intervention courses. See pages 44 and 45 for
course descriptions. Core courses include:
- Trauma Debriefing and Defusing (#TS310) (2 days):
February 24-25, or March 19-20, or July 15-16
The Group Debriefing: Basic Knowledge and Skills
Development (#TS410) (2 days): February 26-27, or
July 17-18

• Clinical Intervention - Trauma Counselling Stream,
consisting of 12 days (84 hours) of core courses, 12 half-days
(36 hours) of practice supervision, and 4 days (28 hours) of
electives (related trauma intervention courses). For more
information about these courses, please call 604/528-5620
for a program brochure. Core courses include:
- Assessment and Treatment Planning (#TS210) (4 days):

- The Group Debriefing: Practice (#TS420) (2 days):
January 14-15, or May 12-13
- Community-Based Trauma Interventions (#TS340)
(2 days): dates TBA
Clinical Assessing and Reporting Trauma in the
Workplace (#TS430) (2 days): dates TBA
- Traumatic Loss (#TS440) (1 day): dates TBA

- Issues for the Therapist (#TS220) (3 days): May 1-3
Specific Intervention and Treatment Methods (#TS230)
(5 days): June 5-7 and July 3-4

In addition to the prerequisite course and the required core and
elective courses in the applicable stream, candidates must suc­
cessfully complete an evaluative component consisting of a
project or assignment related to the program area.

April 9-12

42 Career and Community Studies

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Candidates will receive credit towards the certificate for courses
previously taken at the Justice Institute in the Trauma and Post­
Traumatic Stress and Critical Incident Stress program areas.

For a detailed brochure describing these programs, please
contact Lynda Getz at 604/528-5619 or Lori Ovens at
604/528-5620.

Trauma and Post-Traumatic Stress
Introduction to Trauma and Post-Traumatic Stress
Reactions (#EP2 51)
(Formerly Trauma and Post-Traumatic Stress Reactions,
Level I and II)

This course is for front line workers, support workers, victim
service workers, peer personnel from high-risk professions
(emergency health and human services, police and corrections,
various industries), and other service providers working with
trauma survivors in an individual, group, or community con­
text. Participants will acquire a basic understanding of trauma,
post-traumatic stress, and critical incident stress, and a working
knowledge of the impact of trauma on individuals, the com­
munity, and trauma responders, including responses at the
moment of traumatization, short-term and long-term conse­
quences of traumatization, and post-traumatic stress disorder.
Participants will examine the spectrum of trauma responders
and consider their relationship to each other. An overview of
intervention and treatment approaches will be presented, and
the ethical issues and other challenges inherent in trauma
intervention and treatment will be highlighted.
This course is the prerequisite for admission to the Traumatic
Stress Certificate Programs. Participants who have previously
completed Trauma and Post-Traumatic Stress Reactions, Level I
(#EP178) and II (#EP178A), will receive credit for this
prerequisite.
Three days
Length:
February 13-15; June 12-14
Date(s):
$225
Fee:
Instructor(s): Joe Solanto, Ph.D.

iflWI

Boundary Confusion: Keeping Your Professional Roles Clear
(#EP248)*

For a course description, see page 28 in the Counselling
category.
Length:
Two days
March 12-13
Date(s):
Fee:
$175
Instructor(s): Liz Gildner, M.A.

Opening the Heart: A Day of Inner Exploration (#EP246)
For a.course description, see page 24 in the Child Sexual Abuse
category.
One day
Length:
Date(s):
March 14
$95
Fee:
Instructor(s): Maggie Ziegler, M.A.

iflWI

Trauma Survivors and Mental Illness: Identification and
Treatment (#EP247)

Counsellors and therapists working with survivors of trauma
often try to differentiate between the symptoms associated with
the original trauma experience and symptoms related to mental
illness. This course is for counsellors and therapists who are
currently working with trauma survivors. It addresses the
assessment and treatment issues involved in working with
clients who present complex symptom profiles, and highlights
when specialized diagnostic referrals are indicated.. Participants
will examine assessment issues, including multi-diagnosed
clients and the dangers of mislabelling and missed labelling,
and gain an overview of assessment tools and assessment report
protocols. Key treatment issues will be considered, including
stabilization, collaboration with other mental health pro­
fessionals, medical management, determining treatment
readiness, ensuring safety, and intermediate and advanced
levels of treatment specific to trauma.
One day
Length:
April 3
Date(s):
$95
Fee:
Instructor(s): Dr. Patricia Fisher and Liz Choquette, R.N.,
B.S.N., R.C.C.
Creativity and Trauma: Using Art as a Tool for Healing
(#EP179)
This course is for counsellors and therapists working with
adults in a therapeutic context. It explores the use of art and
creativity as a tool for healing the effects of past trauma such as
childhood sexual abuse, physical abuse, long-term illness, or the
death of a loved one. Participants will have the opportunity to
explore the roots of creativity and psychological health, ex­
amine the impact of trauma and psychological shock on the
survivor and define how change occurs, and consider the theo­
retical basis for understanding the art work of their clients in
the context of the therapeutic process. Throughout the two
days, participants will experience a variety of creative media,
including art, writing, and visualization.
Length:
Three days
Date(s):
May29-31
$225
Fee:
Instructor(s): Margaret Jones-Callahan, M.A.

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Career and Community Studies 43

IM
❖i
Crisis Intervention: That Critical First Step (#EP252)
For a course description, see page 28 in the Counselling
category.
Two days
Length:
May 13-14
Date(s):
$165
Fee:
Instructor(s): Naomi Ehren-Lis, M.S.W., R.S.W.

Critical Incident Stress
Courses in the Community Responses Streams of the new
Traumatic Stress Certificate Programs are open for general
registration. Participants do not have to be registered in a
certificate program to enrol. However, participants who want to
work towards a certificate in the Mental Health Practitioners
stream must be accepted as a certificate candidate before
enroling in The Group Debriefing: Practice (#TS420) (see
course description on page 45).
For a brochure containing information on the Traumatic Stress
Certificate Programs, please call Lynda Getz at 604/528-5619
or Lori Ovens at 604/528-5620.

Community Responses - Critical Incident
Stress Debriefing for Peers (#TS300)
CORE COURSES
Trauma Debriefing and Defusing (#TS310)
(Formerly Critical Incident Stress: Responding to Trauma in the
Workplace, Levell [#EPll 71)
The purpose of this course is to teach core concepts and basic
skills used in trauma defusing and debriefing. Although the
concepts are generic, the primary applications are for people
traumatized in the workplace. This course will review core
concepts in traumatology and symptomatology, discuss the
causes of the stress and trauma, and review the defusing and
debriefing models.
Length:
Date(s):

Two days

February 24-25
March 19-20
July 15-16

Fee:
$175
lnstructor(s): Toby Snelgrove, Ph.D.

Peer Defusing, Level I (#TS320)
(Formerly Peer Defusing: Providing "Emotional First Aid" for
Co-Workers [#EP207])
Participants in this course will develop the skills of front line
trauma defusing. The course content will review the concepts
of crisis intervention, individual and group defusing, keys to a
helping relationship, peer assessment and referral, ethics, and
dealing with difficult problems. Participants will also have an
opportunity to review their level of emotional growth, values,
and interpersonal-relationship style.
Length:
Three days
April 8-10
Date(s):
Fee:
$225
Instructor(s): Toby Snelgrove, Ph.D.

Peer Defusing, Level II (#TS330)
The purpose of this course is to provide peers with an oppor­
tunity to further develop their helping-relationship skills, to
receive feedback regarding their peer-defusing experience, and
to continue developing their interpersonal skills.
Two days
Length:
TBA (Fall 1997)
Date(s):
Fee:
TBA
Instructor(s): TBA

Community Based Trauma Interventions (#TS340)
Trauma interventions following a major tragedy such as a build­
ing collapse or an earthquake require a coordinated interven­
tion that goes well beyond the provision of group debriefings.
The purpose of this course is to review and apply various
intervention models, such as the ones used by the Red Cross
and the U.S.-based National Organization of Victims Assistance
(NOVA), to a variety of situations. The content will include
triaging, administrative procedures, sociaVpsychologicaV
political issues, follow up, the role of the Provincial Emergency
Program and other national organizations, and debriefing the
debriefers.
Length:
Two days
TBA (Fall 1997)
Date(s):
Fee:
TBA
Instructor(s): TBA

Preventing and Managing Stress (#TS350)
A person's vulnerability to traumatic stress is greatly enhanced
by his or her current stress level. Effective stress management
programs can increase the resilience of workers and their ability
to manage trauma. This course will teach stress management
techniques for both personal use and effective stress manage­
ment in the workplace.
Two days
Length:
TBA (Fall 1997)
Date(s):
Fee:
TBA
Instructor(s): TBA

44 Career and Community Studies

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Community Responses - Critical Incident
Stress Debriefing for Mental Health
Practitioners
CORE COURSES
Trauma Debriefing and Defusing (#TS310)
(Formerly Critical Incident Stress: Responding to Trauma in the
Workplace, Levell [#EP1171)

For a course description, please see page 44.
Length:
Date(s):

Two days

February 24-25
March 19-20
July 15-16

Fee:
$175
Instructor(s): Toby Snelgrove, Ph.D.

Community-Based Trauma Interventions (#TS340)
For a course description, please see page 44.
Two days
Length:
TBA (Fall 1997)
Date(s):
TBA
Fee:
Instructor(s): TBA

Clinical Assessing and Reporting Trauma in the Workplace
(#TS430)
Increasingly, workers are requesting leave due to psychological
traumas in the workplace. Counsellors are often requested to
conduct assessments and/or write reports to be used in deter­
mining whether such cases are truly trauma-related. This
course reviews the symptomatology of traumatic stress, various
instruments used in its assessment, and basic report-writing
techniques.

The Group Debriefing: Basic Knowledge and Skills
Development (#TS410)

One day
Length:
TBA (Fall 1997)
Date(s):
TBA
Fee:
Instructor(s): TBA

(Formerly Critical Incident Stress: Responding to Trauma in the
Workplace, Level II [#EP117A])

Traumatic Loss (#TS440)

The purpose of this course is to develop knowledge and skills
pertaining to psychological group debriefing. The course will
review various approaches to group debriefings, focusing on
variations of the Mitchell Model as applied to the work setting.
Special attention will be paid to the introductory stage and to
non-intrusive leader interventions. This course will be of
particular interest to mental heath professionals.

When a traumatic event is also a traumatic loss, the symptoms
and the recovery process are much more profound. This course
reviews the symptomatology associated with profound loss, the
grieving process, and individual and group interventions. Par­
ticipants will also review their own experiences with loss and
the possible impact that such experiences may have on their
role as trauma intervenors.

Length:
Date(s):

One day
Length:
TBA (Fall 1997)
Date(s):
TBA
Fee:
Instructor(s): TBA

Two days

February 26-27
July 17-18

Fee:
$175
Instructor(s): Toby Snelgrove, Ph.D.

The Group Debriefing: Practice (#TS420)
(Formerly Critical Incident Stress: Responding to Trauma in the
Workplace, Level III [ #EP117B])

Throughout this course, participants will have the opportunity
to develop their group debriefing skills through practice role
plays. Participants will have the opportunity to debrief and be
debriefed twice. Each group will be videotaped and supervised
by a trained debriefer. Note: Participants who want to apply for
a certificate in the Mental Health Practitioners stream must be
accepted as a candidate before enroling in this course.

Length:
Date(s):

Two days

January 14-15
May 12-13

Fee:
$250
Instructor(s): Toby Snelgrove, Ph.D.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

ELECTIVE
Critical Incident Stress Debriefing: Trauma in the Lives of
Children (#EP117q
Acts of violence in and out of the family, tragic events; and sud­
den accidents expose children to significant stress. The Critical
Incident Stress Debriefing (CISD) process has proven to be an
effective tool in helping children and their families cope with
what they have seen or experienced. This introductory course is
for mental health practitioners, school personnel, child and
youth counsellors, and others working with children in a
support capacity. It will provide training in the effective inter­
vention and management of critical incident stress (CIS). Par­
ticipants will review the nature of stress, acute and delayed
reactions to stress, and Post-Traumatic Stress Disorder; explore
the causes of CIS in children within a developmental context;
and define the various ways by which children can be trauma­
tized. The formal debriefing process, defusing techniques, and
intervention strategies to empower children to cope with the
event will be presented and demonstrated through role play.
Emphasis will be placed on adapting the CISD model to dif-

Career and Community Studies 45

ferent situations with children of various ages, determining
when a referral for follow-up therapy is required, and
developing strategies for worker self-care.
Length:
Two days
Date(s):
April 28-29
Fee:
$175
Instructor(s): Ruth Armstrong, M.Ed.

Instructors
Ruth Armstrong, M.Ed., is a child and family therapist special­
izing in treating sexual and physical abuse, family issues,
art/play therapy, parenting skills, and traumatic stress. Ruth
is a member of the Association for Play Therapy, the B.C.
School Counsellors Association, and the B.C. Association of
Clinical Counsellors.
Liz Choquette, R.N., B.S.N., R.C.C., is a therapist and abuse
consultant working with abuse survivors within Greater
Vancouver Mental Health Services.
Dr. Patricia Fisher is a clinical psychologist in private practice
specializing in the field of trauma.
Margaret Jones-Callahan, M.A., is a counsellor in private
practice with 20 years of clinical experience with children,
adults, and families. She has particular expertise in
treatment of sexual abuse, grief and trauma, human

sexuality, creativity, the expressive arts, and Buddhist
psychology.
Toby Snelgrove, Ph.D., is a trainer, consultant, and therapist
with EASTON-SNELGROVE Inc., a private clinic specializing
in traumatic stress, grief, and loss issues. Toby has trained,
debriefed, and developed programs for a wide variety of
organizations, including community-based CIS teams,
hospitals, fire and ambulance services, police and cor­
rectional services, First Nations communities, industry, air
traffic control, coast guard, search and rescue teams, the
United Nations, and others. He has also bebn involved in
producing a variety of written and video materials on
critical incident stress.
Joe Solanto, Ph.D., is a psychotherapist, clinical supervisor, and
educator in private practice. He has provided debriefings for
front line staff coping with victims of personal tragedy and
natural disasters, and has worked extensively with psychia­
trists and other clinicians in diagnostic assessment and
treatment planning processes.
Maggie Ziegler, M.A., is the clinical supervisor for Family
Services of the North Shore and a therapist in private
practice. Besides having 15 years of direct clinical exper­
ience with survivors of violence, she has developed pro­
grams to train service providers in different aspects of
trauma work, and has provided training throughout British
Columbia.

Conferences/Special Events
Unless otherwise indicated, the following conferences and special
events will be held at the Justice Institute and will be in session
from 9:00 am to 4:30 pm. For more information, call the
Program Coordinator, Cindy Bettcher, at 604/528-5627.

Finding Common Ground: CF&CS Act One Year After
Proclamation (#CY1 91)
Co-sponsored with the B. C. Association of Social Workers,
Federation of Child and Family Services of B. C., and Community
Partners in Implementation

The Child, Family and Community Service Act was proclaimed
on January 30, 1996. Since the proclamation, the child protec­
tion system has undergone significant changes. Ministry social
workers, front line workers of contracted services, criminal and
family justice personnel, police, medical personnel, and others
have been challenged by the specific interpretation of this new
legislation.
This Vancouver-based one-day regional community forum will
provide participants with the opportunity to gain a common
understanding of what the CF&CS legislation means. They will
increase their knowledge of the Act by examining the current
issues and practice challenges that have emerged during the
year since proclamation. This forum will foster interagency and
46 Career and Community Studies

interdisciplinary cooperation by creating a venue for partici­
pants to engage in problem solving in order to reach a common
understanding.
Length:
Date(s):
Location:
Fee:

One day

January30

Landmark Hotel, 1400 Robson Street, Vancouver
$50

Watch for an upcoming brochure.

Voices from Each Generation: Healing the Effects of
Generational Trauma (#EP600)
Co-sponsored with the Native Education Centre and SPAN (Service
Providers Adult/Advocacy Network)

This conference is for Aboriginal and non-Aboriginal service
providers, administrators, and policy-makers involved in provid­
ing service to First Nations communities. The conference will
present critical opportunities to explore culturally relevant
approaches to prevention and healing from the effects of gen­
erational trauma, and to build bridges between Aboriginal and
non-Aboriginal service providers, agencies, and communities.
For a conference brochure, call 604/528-5620 or 528-5573.
(continued on next page)

To register. phone 604/528-5590; genera/inquiries, phone 604/525-5422

Length: Three days
Date(s): February 20-22
Fee:
Early registration (before January 1): $250; after
January 1: $300

may not wear perfume or other scented personal care products.

Counsellors and Clinical Records: The Impact of the
Supreme Court Decision on O'Connor (#CSA100)

Length:
Date(s):
Fee:

For a course description, see page 23 in the Child Sexual Abuse
category.
Length:
One day
Date(s):
TBA
Fee:
$35
Instructor(s): Gail Dickson, LL.B., LL.M., Phyllis Kenney, LL.B.,
and Maureen McEvoy, M.A.
Feminist Therapy in Theory and Practice (#EP243}

This special four-day feminist therapy institute is designed to
help counsellors, private practitioners, and mental health and
social services providers integrate feminist theory into their
practice. Participants will review the history and core concepts
of feminist practice that is grounded in multicultural feminist
scholarship. Emphasis will be placed on anti-oppressive and
multicultural models of practice that view "resistance" as
positive, name distress in a feminist context, and discover the
client's emotional core. Feminist ethical models will be com­
pared with traditional models, and participants will explore
boundaries, boundary maintenance, and boundary violations.
Specific feminist therapy considerations, including the
recovered-memory debate, practice with trauma survivors, and
forensic practice will be examined. This institute is open to
practitioners with a master's degree in m.ental health or social
service-related fields or equivalent combination of relevant
training and counselling work experience. Registration is
limited to 30 participants. Participants may not wear perfume or
other scented personal care products. Participants who register in
this course will receive a complimentary registration for #EP239.

Four days
June 23-26
$550 (A $100 deposit at the time of registration
will reserve your seat. The remaining $450 is
due on May 23.)
Instructor(s): Laura Brown, Ph.D., ABPP
Length:
Date(s):
Fee:

Integrating a Multi-Cultural Perspective in Feminist Practice
(#EP239}

For any project, practice, or organization to be authentically
feminist, it must integrate a multicultural awareness and a
broad anti-oppressive agenda. For many Caucasian feminists,
this has been a challenge that has created all-white feminist
organizations and implicitly excluded women of colour. Class,
spiritual, and other differences from the norm have also been

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

largely ignored. This workshop will focus on strategies for
increasing multicultural awareness in feminist practice, with
emphasis on coalition building and mutual support. Participants

One day
June 27
$85 individual registration or $70 group rate
(for six or more registrations)
Instructor(s): Laura Brown, Ph.D., ABPP

National Conference
Trauma and Community: Building Links

Interdisciplinary Studies is hosting a national conference to
recognize the impact t:µat trauma has on individuals and the
community, and to honour the survivors and those who work
with them. This inclusive theme reflects the diversity of
traumatic incidents that have contributed to our current
understanding of the origins of trauma as well as preventing
and recovering from it. By focusing on trauma and community,
the conference will provide an opportunity for those involved in
the trauma field to share knowledge and ideas, and to work
together in developing new, integrated interventions.
Pre-conference Skill Development Workshops
The conference will be preceded by three sessions that will
examine current practice issues in trauma intervention and
critical stress management. These sessions will provide par­
ticipants with skill-building opportunities in specialized areas
of practice.
Length:

Five days (pre-conference workshops, 2 days;
conference, 3 days)
Date(s): December 2-3, 1997 (pre-conference workshops)
December 4-6, 1997 (conference)
Location: Hyatt Regency Hotel, Vancouver
Pre-conference workshops: $190
Fee:
Full conference package (including pre-conference
workshops): $500 ($475 for registration before
September 1)
Conference only: $345 ($300 for registration before
September 1)

Instructor
Laura Brown, Ph.D., ABPP, is a feminist clinical and forensic
psychologist in private practice in Seattle, Washington. She
has written and taught extensively on the topics of feminist
therapy theory, ethics, and practice, and regularly testifies in
court on matters related to interpersonal victimization.

Career and Community Studies 47

TaxiHost
TaxiHost Centre
The TaxiHost Centre pro\>ides a single location for coordinating
taxicab driver asses�ment and training. The Centre is located at
tlle Justice Institute under the sponsorship of the Pacific Traffic
Education Centre. For further information about the TaxiHost
Centre or the TaxiHost program. phone the TaxiHost Centre
Manager, Jasbir Sandhu, at 604/528-5808. Hours are Monday.
Tuesday, and Wednesday from 8:00 am to 4:00 pm.

The TaxiHost Program
The Greater Vancouver Taxi Partnership Committee (GVTPC)
developed TaxiHost in 1994 to help create a consistently high
standard of taxicab service in the Greater Vancouver Regional
District. The program includes applicant screening, training,
and testing. It is open to current taxicab drivers who wish to
update their professional skills or to receive a certificate to
document their proficiency, and to new drivei;-s who wish to
develop the basic attitudes, knowledge, and skills required to
be a successful taxicab driver.
In October 1996, the TaxiHost Advisory Group assumed
responsibility for guiding the program. Membership in this
group includes representatives from B.C. Motor Carrier
Commission, Insurance Corporation of British Columbia (ICBC),
Tourism Vancouver, Tourism B.C., Pacific Rim Institute of
Tourism, Vancouver International Airport Authority (VIAA),
Vancouver Police Department, Pacific Traffic Education Centre,
the Justice Institute of B.C. TaxiHost Centre, and, most impor­
tant, nine taxicab companies chosen to represent the whole of
the Greater Vancouver region. The Group's goals are "to elevate
the level of service in the Greater Vancouver area to be among
the best in the world; and to work with government and the
taxi and tourism industries to develop and implement a
standardized program that will ensure a consistent level of
training and content for all drivers." The TaxiHost Advisory
Group will also guide the introduction of the program in
communities outside the Greater Vancouver region.
In 1996, Vancouver City Council voted to make the TaxiHost
Level 1 program mandatory for drivers applying for 1997 Taxi
Chauffeur Permits. The Vancouver International Airport
Authority also requires drivers to complete TaxiHost Level 1
before issuing them an airport permit. The VIAA intends to
make completion of TaxiHost Level 2 a requirement when that
program is ready. (See '½.dvanced Courses and Exams.")
In 1996, the TaxiHost program was honoured with four
international awards for program excellence and innovation.
Two came from the Western Association of Convention and
Visitor Bureaus, and two came from the Pacific Asia Travel
Association, for program design. The program has also been

48 Career and Community Studies

purchased by the Canadian Tourism Human Resources Council
for adaptation across Canada.

TaxiHost Levels
The Justice Institute began offering TaxiHost Level 1 courses in
July 1995. By 1996, the JI had accepted over 2,300 applications
and issued over 800 Level 1 Certificates. Three additional levels
of TaxiHost are now being planned. A certificate for each level
requires the completion of previous levels.
Level 1: Driver is an entry-level program involving applicant
screening and 27 hours of classroom training: SuperHost for
Taxicab Drivers, Road Sense Driving, and Taxi Industry and
Local Knowledge. Current taxicab drivers from the GVRD can
challenge this level by presenting acceptable credentials and
passing a challenge exam.
Level 2: Professional will require completion of Level 1 and
selected courses and exams, such as Accident Avoidance Driving with Finesse (in-car training), Advanced Regional
Geography, and Taxicab Driver Safety - Assault Avoidance.
Level 3: Certified will include a performance appraisal by a
supervisor and an evaluation by an anonymous passenger. Level
3 will be implemented through the Pacific Rim Institute of
Tourism.
Level 4: Tour Guide will include an examination meeting
National Tour Guide Standards. It will also be implemented
through the Pacific Rim Institute of Tourism.

Level 1 Courses
Before registering in a Level 1 course, applicants must attend
an assessment session at the Justice Institute and meet a num­
ber of entrance requirements for the program. Assessment
sessions are held twice monthly and take approximately 1.5
hours, including tests. There is a $25 fee for each applicant. For
information, phone the TaxiHost Centre at 604/528-5808.
Hours are Monday, Tuesday, and Wednesday from 8:00 am to
4:00 pm.
Taxi Industry and Local Knowledge (#TAXI 110)

This course provides a review of taxi operations (pre- and post­
trip inspections, money transactions, trip sheets, taxi stands,
etc.), rules and regulations, disability awareness, dangerous
goods awareness, driver safety, map book skills, and major
routes and destinations within the GVRD. New drivers who
develop an excellent knowledge of GVRD geography before
entering this course will be in a better position to meet the high
knowledge standards required for employment by some of the
leading taxicab companies.
(continued on next page)

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Length:
Date(s):

12 hours plus exam
Monthly; varying schedules
Fee:
$65, which includes manual, map book, and
booklet on transporting people with disabilities
Instructor(s): Satvir Athwal, Peter Bryant, Dennis Donoghue,
Jasbir Sandhu

Road Sense Driving (#TAXI 1 00)
This course helps drivers develop the key attitudes and road
skills required to be a safe professional driver. Topics include:
right-of-way; speed, intersection skills, parking lot skills, back­
ing up, changing lanes, and assessing road, weather, passenger,
and driver conditions. The course includes videotapes of traffic
situations; the tapes were developed by the Pacific Traffic Edu­
cation Centre, a joint venture of ICBC and the Justice Institute.
Length:
6 hours
Date(s):
Monthly; varying schedules
Fee:
$35, which includes workbooks
Instructor(s): Al Lund, Fred Pachal, Dave Reichert

SuperHost for Taxicab Drivers (#TAXI 120)
This course was developed by Tourism British Columbia and is
an expansion of the SuperHost program originally developed
for Expo 86. Topics include the importance of customer service
skills, the importance of tourism in the provincial economy;
making a positive first impression, tips for improving commun­
ication, serving customers with disabilities, handling customer
concerns, effective listening, and managing change.

Advanced Courses and Exams
Several advanced courses and exams are currently under
development and are expected to be available in 1997. The
Vancouver International Airport Authority will be making
successful completion of the TaxiHost Advanced Regional
Geography Tests a requirement before drivers will be licensed
to pick up passengers at the airport.

CouFses in Other Communities
Road Sense Driving (#TAXI 100) and SuperHost for Taxicab
Drivers (#TAXI 120) can be offered in other communities at
cost. Taxi Industry and Local Knowledge (#'Ii\XI 110) can also
be offered following development of an appropriate local
geography component. For a Level 1 Certificate to be issued
outside the GVRD, acceptable language screening procedures
and standards would have to be developed. Interested com­
munities or companies should telephone the TaxiHost Centre at
604/528-5808, or fax 604/528-5806.

Instructors
TaxiHost instructors are selected from the taxi, tourism, and
professional driving communities.

Length:
9 hours
Date(s):
Monthly; varying schedules
Fee:
$50, which includes a workbook
Instructor(s): Susan Bell, Dean Christy; Paul Jonson, Sylvia
Mills, Jenni Pollitt, Tanis Sawkins, Kent Waugh

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

Career and Community Studies 49

Other Justice Institute Courses
Computer
The following computer courses are designed to give participants
practical, hands-on training. They are open to anyone who wants
to develop computer operating skills. Classes will be in session
from 9:00 am to 4:00 pm. Class size will be limited to 12 to allow
individualized instruction. Each participant will have an indiv­
idual workstation equipped with a 486 computer with a colour
monitor. Course fee includes a manual.

Word for Windows Level I (#CORR419)
This course covers the basic functions of Word for Windows. On
completion of the course, participants will be able to create and
edit documents, save and open files, print and format text, use
tab settings and the spell checker, as well as insert page
numbers. Prerequisite(s): Introduction to Windows 3.11.

Courses marked with an asterisk (*) may be taken as electives
in the Management Development for Residential Settings
Certificate Program.

Length: Two full days
Date(s): January14-15

Courses are scheduled on a regular monthly basis. For
courses scheduled beyond March31, 1997, please contact
the Registration office at604/528-5590.

Fee:

For information about course content, contact Margot D'souza,
Corrections Academy, at 604/528-5546.
Introduction to Windows 3.11 (#CORR405)
This course introduces the graphical environment for file, disk,
and program management. Participants will use the mouse to
select icons to perform tasks instead of typing DOS commands.
Prerequisite(s): Basic keyboarding skills.
Length: One full day
Date(s): January13
Fee:

February 10
March10

$140

Introduction to Windows 95 (#CORR427)
This course introduces the new Windows 95 operating system.
Participants will learn to use the Explorer and My Computer to
create folders and to move, copy, and delete files. Differences
between Windows 3.11 and Windows 95 will also be covered.
Prerequisite(s): Basic keyboarding skills.
Length: One full day
Dates(s):January 13
February 10
Fee:

March10

$140

February 11-12
March11-12

$235

Word for Windows Level II (#CORR422)
The more advanced functions of Word will be covered in this
course. Participants will learn to create headers and footers,
merge documents, set up tables and columns, and create
graphics. Prerequisite(s): Word for Windows Level I.
Length: Two full days
Date(s): January29-30
Fee:

February25-26
March24-25

$235

Word for Windows Level Ill (#CORR423)
Participants will polish off their Word skills by working with
frames, creating forms, customizing shortcut keys, and learning
some desktop publishing tips. Prerequisite(s): Word for
Windows Level II.
Length: One full day
Date(s): February20
$140
Fee:
WordPerfect 6.1 Level I for Windows (#CORR428)
This course is designed to introduce users to the WordPerfect
for Windows program. The course covers basic functions such
as creating documents, saving and retrieving, printing, enhanc­
ing text, using the spell check feature, and searching and re­
placing text. Prerequisite(s): Introduction to Windows 3.11.
Length: Two full days
Date(s): January27-28
Fee:

50 Career and Community Studies

March11-12

$235

To register, phone 604/528-5590: genera/ inquiries, phone 604/525-5422

WordPerfect 6.1 Level II for Windows (#CORR429)

Using the Internet as a Marketing Tool (#CORR434)

The more advanced functions of WordPerfect will be covered in
this course. Participants will learn the merge process, graphics,
tables, columns, setting up headers and footers, and how to
work with long documents. There will also be an introduction
to macros. Prerequisite(s): WordPerfect 6.1 Level I for
Windows.

Participants will learn how they can use the World Wide Web as
a marketing tool. Strategies and limitations for advertising will
be discussed. This course is an excellent opportunity for bus­
iness people to explore the advantages of using the Internet.
Prerequisite(s): Internet Training (#CORR430) or experience
using the Internet.

Length: Two full days
Date(s): February 18-19

Length: One full day
Date(s): February 3

Fee:

March18-19

$235

Fee:

March13

$140

Internet Training (#CORR430)

Using the Internet for Research (#CORR435)

Participants will be introduced to the Internet using a fast
digital connection. They will learn the history of the Internet,
how to send e-mail messages via Eudora, how to surf the World
Wide Web with Netscape Navigator, and how to read news­
groups using Free Agent. Prerequisite(s): Introduction to
Windows 3.11 or Windows 95.

Participants will learn how to use search engines such as
OpenText, Alta Vista, and Lycos to locate useful information on
the Internet. Government, legal, financial, library; news, and
corporate resources will also be covered. The session will end
with a 20-question ''Internet Treasure Hunt." Prerequisite(s):
Internet Training (#CORR430) or experience using the
Internet.

Length: One full day
Date(s): January 16
Fee:

February 27
March25

$140

Length: One full day
Date(s): January 22
Fee:

March3

$140

Design Your Own Web Page! (#CORR432)

Excel Level I (#CORR421)*

Participants will use Netscape Navigator and Notepad to create
their own Web page and to view Web files. They will learn char­
acter and paragraph formatting, how to apply graphics and
horizontal rules, and how to anchor links. Design issues will be
discussed, as well as Web page maintenance. Prerequisite(s):
Introduction to Windows 3.11 or Windows 95.

Participants will enjoy this user-friendly spreadsheet program.
The basic functions, such as creating and editing worksheets;
entering dataahd formulas; and saving, opening, and printing
worksheets, will be covered. Prerequisite(s): Introduction to
Windows 3.11.

Length: One full day
Date(s): February 13
Fee:

March24

$140

Advanced Web Design (#CORR433)

Participants will use FrontPage to create Web files, then
Netscape Navigator to view them. Participants will learn to
create tables, change background colour, create background
graphics, wrap text around graphics, and use multimedia on the
World Wide Web. Other HfML editors, such as HotDog and
Internet Assistant, will be discussed. Prerequisite(s): Design
Your Own Web Page! (#CORR432).
Length: One full day
Date(s): February 24
$140
Fee:

Length: Two full days
Date(s): January 20-21
fee:

March4-5

$235

Excel Level II (#CORR424)*

This level of Excel explores the use of various functions, how to
deal with multiple worksheets, database functions, and macros.
Prerequisite(s): Excel Level I.
Length: One full day
Date(s): February 4
Fee:

March19

$140

PowerPoint for Windows Level I (#CORR425)

This user-friendly presentation program allows participants to
plan, create, and format slides for a presentation. Prerequi­
site(s): Introduction to Windows 3.11.
Length: One full day
Date(s): February 5
Fee:

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

March6

$140

(continued on next page)

Career and Community Studies 51

PowerPoint_ for Wind_ows Level II (#CORR431}
In this advanced session of PowerPoint, participants will spend
more time on creating, enhancing, and manipulating graphs
and flowcharts; creating slide masters; and linking files from
other programs with PowerPoint. Participants will spend time
creating professional-looking presentations. Prerequisite(s):
PowerPoint for Windows Level I.

Use this wonderful program to enhance your work with graphic
images and display type. Participants will learn to create draw­
ings; add and manipulate text; stretch, skew, rotate, and mirror
objects; change outlines; fill objects with colours; import and
export drawings; and print. Prerequisite(s): Introduction to
Windows 3.11.

Length: One full day
Date(s): February 17

Length: One full day
Date(s): January 23

Fee:

March 17

$140

CorelDraw (#CORR426}

Fee:

March 20

$140

Fire Safety
Introduction to the Fire Service (#FS002)
This course allows students to explore the possibility of a career
in the fire service. Over a weekend, fire service pr6fessionals
will present topics relevant to the fire service. Topics may in­
clude: Career Planning, Physical Testing for the Fire Service,
Safety and Equipment, Fire Prevention Inspection, Dangerous
Goods, Fire Department Perspective, Critical Incident Stress,
and Fire Service Organization. Enrolment is limited to 60
participants.
Length:

2 days plus 2 evenings (Thursday and Friday
evening, all day Saturday and Sunday)
Location:
Justice Institute of B.C.
Date(s):
Call the Registration office at 604/528-5589 for
the dates of the next scheduled course.
$185
Fee:
Instructor(s): Instructors are leaders in their specific area of
the fire service.

Introduction to the Fire Service: Field Exercises (#FSQ03}
This course is the second phase of FS002. Topics include: Fire
Behaviour, Safety and Protective Clothing, Extinguishers (with
live fire training), Self-Contained Breathing Apparatus, and
Hose and Nozzle familiarization. Class size is limited to 12.
Prerequisite(s): Completion of Introduction to the Fire Service
(#FS002).
Location:
Date(s):

Safety Training Centre, Maple Ridge, B.C.
A waiting list is maintained for this course. Call
the Registration office at 604/528-5589.
$240
Fee:
Instructor(s): Fire Academy instructors

52 Career and Community Studies

Distance Education Courses
People registered in distance education courses will have access
to a knowledgeable tutor by telephone and correspondence
throughout the course. Courses are co-sponsored by the Career
and Community Studies Division and the Fire Academy. (Note:
Fire service personnel in B.C. should contact the Fire Academy
directly to obtain these and other seif-study courses.)

Fire Safety at Work (#DE-02)
Designed in the distance education format and developed in
cooperation with the Open College component of the Open
Learning Agency, this course is for employees and supervisors
with job responsibilities in fire safety, and others with an in­
terest in fire prevention and response. Course materials explore
the nature of fire, common fuels, and ignition sources; hazards
for each building type; fire prevention, fire drills, and using
portable extinguishers; and a fire safety plan. After completing
the course, students will be able to conduct basic fire preven­
tion inspections, educate other employees on safe ways to
respond to fire, lead fire drills, and prepare a full fire safety
plan for any organization. Students are required to submit four
written projects and pass a multiple choice exam to complete
the course. Successful candidates will receive a certificate. (This
course is not designed for professional or volunteer fire service
personnel. The course will be offered in classroom format if
there is sufficient demand.)
Length:
Fee:

120 self-study hours
$250

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Basic Fire Science (#DEOO or #NC-02)

Technical Math (#DEOS)

This course is designed for fire service personnel but is also
applicable to non-fire service personnel who need a fundamen­
tal understanding of fire and flammable materials, and to
members of the general public with an interest in this safety
area. The course provides an introductory study of basic chem­
ical and physical principles underlying fire and dangerous
goods behaviour in emergency situations. Topics include vapour
pressure and combustion, elements of fire suppression, and
general methods of fire control.

This course presents the basic math skills needed for fire flow
calculations, such as volume and surface area, and provides
frequent opportunities to apply the information to practical
situations. Units include whole numbers, fractions and deci­
mals, percentages, averages, algebraic equations, powers and.
square roots, ratios and proportions, and measurements of
length, area, and volume. Prerequisite(s): Basic skills in addi­
tion, subtraction, multiplication, and division. (The course will
be offered in classroom format if there is sufficient demand.)

Length: 40 self-study hours (#DE00), or six 2-hour classroom
sessions offered at least twice a year (#NC-02)
Fee(s): $165 (#DE00); $195 (#NC-02)

Length: 40 self-study hours
Fee:
$165

Private Security Program
The Private Security Program of the Police Academy at the
Justice Institute of B.C. is designed to provide instruction to the
private security industry for application in most general security
settings. It has been developed to meet the needs of both
prospective security personnel and those presently working in
the industry.

New Government Security Training
Requirements
Mandatory pre-licensing training is now required for B.C.
Government-licensed security patrol (guard) and armoured car
guard personnel. The new training requirements, Basic
Standards Training 1 and Basic Standards Training 2, are
offered by the Justice Institute of B.C. in the Basic Private
Security Training course. This course is 10 days in length and
consists of instruction in the areas of security theory, opera­
tions, personal safety, and first aid. It is designed for individuals

To register, phone 604/528-5590; general inquiries, phone 604/525-5422

requiring entry-level training in the private security industry,
and exceeds the new mandatory training requirements.
The Basic Armoured Car Guard Course ,fa now mandatory as
pre-entry training for this industry. The Justice Institute is the
sole provider of this training in B.C.
Security courses for specific security environments, such as
Crime Prevention Through Environmental Design, Campus
Security Training Program, and supervisory training are avail­
able upon request. Specialized courses are available for organ­
izations with specific security training needs. Basic security
programs, including weekend programs, are ongoing.
The Justice Institute of B.C. is the training administration agency
for the Security Programs Division of the Ministry of Attorney
General.

For more course in.formation, contact the Police Academy at
604/528-5753. To register, call the Registration Office at
604/528-5590.

Career and Community Studies 53

Professional Health Programs

....
"'J!r"
�lCA�

�

The Professional Health Programs division of the Paramedic
Academy offers continuing medical education for physicians,
nurses, and pre-hospital care providers. Training is available at
the :Justice Institute and, on a contract basis, to organizations
and businesses that would like to run a course in their
community.
Faculty are all qualified instructors: physicians, nurses, and
paramedics who currently practice in the emergency or critical
care field throughout British Columbia. Most courses have a
pre-reading requirement and consist of a combination of theory
and small-group practice sessions. The courses below marked
with an asterisk(*) have an instructor/student ratio of 1:6 to
ensure individualized attention.
Professional Health Programs will be offering the following
courses between January and August 1997:
Advanced Cardiac Life Support (ACLS) Provider*
Advanced Cardiac Life Support (ACLS) Update*
Advanced Cardiac Life Support (ACLS) Instructor*
Basic Trauma Life Support (BTLS) Basic*
Basic Trauma Life Support (BTLS) Advanced*
Basic Trauma Life Support (BTLS) Instructor*
Cardiac Arrest Management (CAM): ACLS Prep*

54 Career and Community Studies

f

�

Confined Space and Crush Injury Medicine*
CPR Instructor*
CPR Instructor Update
Dysrythmia Interpretation: Introductory ACLS
First Line Trauma Management for Physicians
Geriatric Mental Health Emergencies
Pediatric Advanced Life Support*
IMPORTANI': ACLS and PALS are recognized for continuing
education credits by both the British Columbia College of
Family Physicians and the Canadian Society of Respiratory
Therapists. BTLS is recognized by the National Emergency
Nurses' Affiliation.
In addition to the ongoing courses listed above, Professional
Health Programs has the expertise to design customized courses
to fit the specific requirements of clients, both locally and
internationally.
For dates and detailed information on any of our courses,
please contact Professional Health Programs at:
Telephone: 604/528-5727
Fax: 604/528-5715
E-mail: php@jibc.org

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Charting New Waters
Violence Against Women with Disabilities

Critical Incident Stress Debriefing

Video and Facilitator's Guide

Video and Facilitator's Guide

This 35-minute video with accompanying facilitator's
guide has been designed to raise awareness of the
barriers and issues faced by women with disabilities
when they try to end the violence in their lives. The
video combines interviews with disability advocates
and criminal justice personnel with three dramatic
vignettes portraying women with disabilities who have
experienced or are currently experiencing violence in
their lives.

This award-winning video shows a fictitious critical
incident and illustrates the stages of critical incident
stress support that precede and follow it. The
revised facilitator's guide provides information and
instrUctional strategies to deliver an introductory
workshop.

Price for non-profit and community organizations: $65
Price for libraries and educational institutions: $75

Price in B.C.: $75
Price out-of-province: $100
Warning: This video contains language that may be
offensive to some viewers.

To order, please complete the order form below and mail it, together with a cheque or purchase order for
the correct amount, to the address on the order form. Prices include GS'I; shipping, and handling.
For more information about either of these packages, please contact Interdisciplinary Studies at 604/528-5632.

VIDEO AND FACILITATOR'S GUIDE ORDER FORM
No. of copies

Date ___________________
Name __________________
Company/agency ______________

□ Charting New Waters
□ Critical Incident Stress Debriefing

Mailing address _______________
Amount enclosed _____________
Phone/fax ________________
Please send orders to:
Interdisciplinary Studies
Justice Institute of B.C.
715 McBride Boulevard
New Westminster, B.C. V3L 5T4

A cheque or purchase order for the correct amount must be enclosed with
your order. Make cheque payable to the Justice Institute of B.C.

To register, phone 604/528-5590; genera/ inquiries, phone 604/525-5422

Career and Community Studies 55

· nsideration for the environment and to re
continually update our mailing lists. Ifyo
plicate copies ofthe calendar, please send us
halfofthis page (original or photocopy) from
a calendar. Mark the labels you want deleted, or
cate any corrections to your name or address you
want made. Send labels to: CCS Mailing List
Justice Institute ofB.C.,
715 McBride Boulevard, New Westminster, B.C.,
V3L 5T4; or fax 604/528-5640.
Career and Community Studies
Justice Institute ofB.C.
715 McBride Boulevard
New Westminster, B.C. V3L 5T4
Addre s change requested.

MAIL>POSTE
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01291661-93
Victoria, BC