Program Calendar september 2 0 0 3 august 2 0 0 4 Centre for Conflict Resolution Conflict Resolution Negotiation Mediation Restorative Practices ■ ■ ■ The Centre for Conflict Resolution The Centre for Conflict Resolution at the Justice Institute of British Columbia is one of the top training programs in North America. We are dedicated to skills development in collaborative conflict resolution. We offer skills training to help you communicate better, engage in productive dialogue, and manage conflict to build positive interpersonal, community, and workplace relationships. Did you know? ■ Our team of instructors and coaches are active practitioners and experts in the field of conflict resolution. ■ We offer a skill-based, experiential and practical learning model so you can start using your skills right away. We provide group work, role playing, video-taping, coaching, and feedback. ■ Our programs are flexible to meet individual needs. You can take single courses or you have a choice of 5 certificate program specializations. ■ For organizations and workplaces, we will come to you. We customize cost-effective solutions and training to respond quickly to meet your specific needs. ■ We are accessible to everyone. You can get started without any specific entrance requirements. ■ We are recognized in the industry. You receive post-secondary academic credit for our programs and courses. This credit can be transferred to some other educational institutions. We also assess previous conflict resolution training taken elsewhere for credit. ■ We offer courses at the main JI Campus in New Westminster, downtown Vancouver, downtown Victoria, and at other locations across British Columbia. ■ The Centre for Conflict Resolution is part of the Justice Institute of B.C. The JI provides post-secondary education and training in areas of criminal and social justice, safety and human services. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Table of Contents The Centre for Conflict Resolution Certificate and Program Info Welcome................................................................................. 2 Taking Courses through the Centre..................................................... 2 Course Locations........................................................................ 2 Courses and Program Certificates Course Descriptions Choosing Programs and Certificates.................................................... 4 Planning Your Program.................................................................. 5 Benefits Becoming a Certificate Student............................................... 6 How to Complete a Certificate.......................................................... 7 More about the Certificate Programs................................................... 8 Conflict Resolution/Negotiation.................................................. 8 Mediation/Third-Party Intervention.............................................. 12 Restorative Practices............................................................ 14 Negotiation Skills for First Nations Communities............................... 17 Family Mediation................................................................. 20 Learning in Your Organization................................................. 22 Centre for Conflict Resolution Services..................................... 23 Course Listings Program and Career Information Services...................................... 23 Needs Analysis................................................................... 23 Individual Tutoring............................................................... 23 Supervised Coaching Sessions.................................................. 23 Individual Professional Coaching................................................ 24 Mediation/Facilitation............................................................ 24 Special Event and Conference Speakers........................................ 24 Resources for Teaching Conflict Resolution to Youth............................ 25 Courses Alphabetical Course Descriptions...................................................... 26 Chronological Course Listing........................................................... 52 Course Listing by Location............................................................. 60 Course Listing by Specialization....................................................... 69 Learner/Student Information Instructional Team................................................................ 77 Learner Information Course Locations....................................................................... 86 Class Times............................................................................. 87 Videotapes.............................................................................. 87 Prior Learning Assessment and Recognition (PLAR)................................... 87 Transfer Credit.......................................................................... 88 Education Credits....................................................................... 88 Registration............................................................................. 89 Registering for Negotiation and Mediation Assessments.............................. 90 Career Opportunities in Dispute Resolution............................................ 90 Helpful Resources................................................................ 91 First Nations Services.................................................................. 94 Access for People with Disabilities..................................................... 94 Student Code of Conduct............................................................... 95 Harassment and Discrimination........................................................ 95 Suggestions and Complaints........................................................... 95 Practice Groups......................................................................... 95 Index New Westminster Campus Campus Information.................................................................... 96 Student Safety and Security............................................................ 98 Index.................................................................................. 99 Course Registration Form......................................................103 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 1 Welcome The Centre for Conflict Resolution Welcome Certificate and Program Info For almost two decades, the Centre for Conflict Resolution at the Justice Institute of BC has been one of the top training centres in North America in the field of conflict resolution. Comprehensive, experiential training in interpersonal conflict resolution, interest-based negotiation, mediation and restorative practices is offered at the main JI Campus in New Westminster, in downtown Vancouver and at locations across British Columbia. The Centre also delivers a range of training and conflict management services to local, national and international organizations. Individuals and organizations have many options for accessing the Centre’s programs and services and keeping in touch with you is important to us. For updates and information on new offerings, please visit our website at www.jibc.bc.ca/ccr. Taking Courses through the Centre Individuals can select from any of our courses to meet a one-time learning requirement. You need only ensure that you meet the prerequisites, if any, before registering. Pick and choose courses to meet your specific needs. Learn more about us – attend a free Program and Career Information Session (see page 23) or visit our website at www.jibc.bc.ca/ccr Course Locations GREATER VANCOUVER Justice Institute of BC, New Westminster Campus 715 McBride Boulevard at 8th Avenue, New Westminster Registration: 604-528-5590 All information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr YWCA 4th Floor, 535 Hornby Street near Dunsmuir, Downtown Vancouver Registration: 604-528-5590 All information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr Justice Institute of BC, Downtown Vancouver Campus In September 2003 the JI opened an Executive Training Facility on the 18th floor of Commerce Place at 400 Burrard Street at West Hastings Street. To book this 2,300 square foot (16 m x 16 m) meeting room in the downtown core with spectacular views of the Vancouver harbour, contact : facilitiesassistant@jibc.bc.ca. FRASER VALLEY University College of the Fraser Valley 34194 Marshall Road, Abbotsford Registration: 604-864-4626 Location and fee information: 604-864-4626 Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr 2 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Justice Institute of BC Campus in Victoria 910 Government Street, Victoria, British Columbia NEW ! LOCATION Certificate and Program Info VANCOUVER ISLAND Planning Your Program To better serve our Vancouver Island learners and clients and meet the increased demands for training, the Justice Institute has opened a new campus in the heart of downtown Victoria. Conflict Resolution courses are scheduled to begin at the new location in September 2003. Please see page 66 for a complete list of courses. Students who have been taking conflict resolution courses at Camosun College and Malaspina University-College can continue their JI conflict resolution courses/program uninterrupted at the new location. For the convenience of our Northern Vancouver Island learners, we continue to offer courses at North Island College (see page 68 for details). Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr. To register for courses at our Victoria Campus, please call our toll-free line: 1-877-528-5591 Justice Institute of BC, Victoria Campus 910 Government Street, Victoria Information: Toll-free 1-888-799-0801 Registration: Toll-free 1-877-528-5591 North Island College Campbell River Campus 1685 Dogwood Street, Campbell River Registration: 250-923-9700 Location and fee information: 250-923-9750 Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr Comox Valley Campus 2300 Ryan Road Courtenay, BC Registration: 250-334-5000 Location and fee information: 250-334-5005 Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr OKANAGAN VALLEY Okanagan University College – Penticton 583 Duncan Avenue, Penticton Registration: 250-490-3959 Location and fee information: 250-490-3959 Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr Okanagan University College – Vernon 7000 College Way, Vernon Registration: 250-503-2650 Location and fee information: 250-503-2650 Course information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 3 Planning Your Program The Centre for Conflict Resolution Choosing Programs and Certificates Certificate and Program Info The Centre for Conflict Resolution offers five certificate programs to meet your individual needs: ■ Conflict Resolution/Negotiation (page 8) ■ Mediation/Third-Party Intervention (page 12) ■ Restorative Practices (page 14) ■ Negotiation Skills for First Nations Communities (page 17) ■ Family Mediation (page 20) These certificate programs are available through public registration at our various locations and are also delivered to communities and organizations on a contract basis, with the exception of the Negotiation Skills for First Nations Communities Certificate, which is delivered exclusively to communities and organizations on a contract basis. Certificate Specializations at a Glance 1 Required courses Conflict Resolution/ Negotiation 2 5 courses totalling 17 days / 8.5 credits Specialized None electives Mediation/ Third-Party Intervention 3 Restorative Practices 4 Negotiation Skills for First Nations Communities* 5 Family Mediation 6 courses totalling 22 days / 11 credits 6 courses totalling 16 days / 8.0 credits 6 courses totalling 18 days / 9 credits 12 courses totalling 34 days / 17 credits 10 days / 5 credits 8 days / 4 credits None 6 days / 3 credits General electives 13 days / 6.5 credits 4 days / 2 credits 6 days / 3.0 credits 7 days / 3.5 credits None Total days/ credits 30 days / 15 credits 36 days / 18 credits 30 days / 15 credits 25 days / 12.5 credits 40 days / 20 credits Assessment Negotiation Role-Play Mediation Role-Play Restorative Practices Assessment Negotiation Role-Play Family Mediation Role-Play * This specialization is offered only to First Nations communities who contract with us to deliver the program on site. 4 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Planning Your Program Certificate and Program Info Planning Your Program Planning your certificate program is an important process. You’ll need to think about which courses to take, what you hope to use your training for, how much time you have to take courses, and when you’d like to graduate. Typically, a student will follow these steps when planning their program: 1. CR102, Critical Skills for Communicating in Conflict, is recommended for anyone who has not had prior training in communication skills. This course will provide you with fundamental skills that will be used and built upon throughout your program, regardless of the specialization you choose. CR102, Critical Skills for Communicating in Conflict, is a required course for the Restorative Practice specialization. 2. Next, take one or two required courses from the area that most interests you. These courses will introduce you to the foundational models for the program, and provide you with extensive opportunities for skills integration and individual feedback. 3. It’s now time to determine your specialization, enrol in the certificate program and plan the balance of your program. If you are having difficulty making choices, one of our program planners may be able to help, either by telephone or by appointment. 4. It may also be time to think about forming a skills practice group. Many of our participants find it beneficial to meet with a small group of colleagues to practice and improve their skills. Talk to other participants about starting a practice group, or check the bulletin board near room C201 for more information. 5. Once your learning path has been decided, take both the remaining foundational required courses and the electives. Remember, some programs have a list of specialized electives from which you must choose at least some of your elective hours. Electives are intended to broaden your learning experience and expose you to a variety of instructional techniques, concepts and skills. Don’t be afraid to experiment in areas outside your specialization – you can use these credits towards your general elective hours requirement. Certificate Grads – new certificate specializations are available – increase the value of your Certificate in Conflict Resolution by adding another specialization! 6. At this point, you probably have one or two required courses left to take. It’s a good idea to take Negotiations Skills level II near the end of your Conflict Resolution/Negotiation program as it helps solidify your skills and prepare you for assessment. Mediation Skills Level II is a prerequisite for many of the advanced electives in the Mediation/Third-Party Intervention specialization, so you would take it earlier in your program in this specialization. 7. If after completing all your course work you don’t feel quite ready for the assessment, try a Reality Check course, which simulates the assessment environment and provides you with direct feedback on your skills. You can also contact the Centre for a referral to one of our private tutors, who can work with you privately for a fee. 8. Finally, complete your assessment. If you’re unsuccessful the first time around, you can try again. Your assessor will give you feedback on the skills you need to work on. 9. After receiving your certificate, we recommend that you stay in touch to further your training with new and advanced elective courses. You may also have become interested in another area of the program, and may choose to upgrade your certificate by including a second specialization. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 5 Planning Your Program The Centre for Conflict Resolution Plan Your Program Certificate and Program Info 1 2 3 CR102, Critical Skills for Communicating in Conflict Take one or two required courses in your interest area Choose your specialization and enrol in the certificate program 4 5 6 Choose the electives that best meet your interests and needs and help to build those skills you find most useful or challenging Take the advanced required courses if applicable; these will help refine your skills and ensure that you are ready for assessment 7 8 Take the rest of the foundational required courses for your specialization; many of these courses are prerequisites for later required courses and electives If you feel you aren’t quite ready, try a Reality Check course or individual coaching Complete your assessment Benefits of Becoming a Certificate Student Students enrolled in a certificate program receive the following benefits: 6 ■ Course material binder to help you organize your manuals, handouts and other materials. ■ Library borrowing privileges from the Justice Institute’s extensive collection of books, periodicals and videos on conflict resolution and related subjects.You can also access the JI’s online library when you are at the New Westminster Campus. ■ Graduation criteria: While courses and programs are evaluated and revised on a regular basis, your graduation criteria are set when you register for a certificate program.You will therefore always know what is expected of you. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Planning Your Program Certificate and Program Info Program Calendar September 2003 / August 2004 How to Complete a Certificate ■ Download a Certificate Enrollment Package from our website at www.jibc.bc.ca/ccr or contact us at 604-528-5608. ■ The enrollment fee is $125. ■ The cost of completing a certificate program varies depending on the specialization you choose. You can expect to pay between $6,000 and $7,000 to complete a certificate program, and between $2,000 and $3,000 to add an additional specialization to your existing certificate. ■ The number of required courses and electives vary from program to program. For details on how to complete each certificate program, see pages 9 to 21. ■ You progress through the program at your own pace. You choose the amount of time that you have to take courses and the speed at which you learn and integrate the new skills. We recommend that you take one to three years to complete a certificate program. ■ You can choose your specialization at any time, and your choice of electives is determined by the specialization you choose. ■ You may change your specialization as long as you complete all the required courses and electives for the new specialization. ■ You may register for an additional specialization at a cost of $50, as long as you complete all the required courses and electives for the particular specialization. ■ Each certificate program has an assessment process. The assessment consists of a written self-evaluation, a written preparation for the situation to be role-played, a one-hour videotaped simulation and an oral questioning period. ■ For more information, see also “Planning Your Program” (page 5). Transfer Credit – The Centre has transfer credit and equivalency agreements with a variety of post-secondary institutions and professional organizations. Consult www.jibc.bc.ca/ccr for more details. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 7 Certificate Programs Conflict Resolution/Negotiation Certificate and Program Info Conflict Resolution/Negotiation Conflict resolution is an umbrella term covering a wide range of cooperative and collaborative approaches to conflict. Negotiation is one conflict resolution process and refers to the people directly involved in the situation talking directly with each other to arrive at an agreement or decision. The Centre teaches an approach to negotiation called “interest-based negotiation,” which involves looking for mutually satisfactory solutions that meet the interests of all the people involved. We are all called on daily to negotiate, both in formal settings and, more often, in informal circumstances. An ability to negotiate and to resolve conflicts effectively has become a modern-day survival skill in our personal and professional settings. In today’s workplace, most employers consider conflict resolution skills to be a key component of leadership. This general specialization provides an excellent opportunity to fully explore the broad field of conflict resolution, with an emphasis on negotiation skills. It will equip you with concepts and skills to improve your personal and working relationships by learning how to handle conflict more constructively. This 210-hour (30 training days) program is worth 15 credits and culminates in a Certificate in Conflict Resolution, Negotiation Specialization, upon successful completion of all course hours and the final evaluation component. Assessment You must receive an assessment package prior to attending your assessment. For more information, call Lynne Dupont at 604-528-5609. 8 You must have successfully completed CR360, Negotiation Skills Level II, and be enrolled as a certificate student before you are eligible to register for your assessment. When you register for an assessment, you will receive an information package containing three conflict resolution/negotiation scenarios. You will choose one scenario to work with, and complete a preparation assignment that must be handed in at the beginning of the assessment. Your assessment will include a one-hour videotaped role-play of the scenario, a written self-evaluation exercise, and an oral interview focusing on how key theoretical concepts played out in the role-play. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Certificate Programs Certificate and Program Info Conflict Resolution/ Negotiation: Your Learning Path 1. REQUIRED COURSES CR110A, Dealing with Interpersonal Conflict OR CR110B, Resolving Conflict in the Workplace (3 days) ■ CR200, Dealing with Anger (3 days) ■ CR260, Negotiation Skills Level I (3 days) ■ CR250, Mediation Skills Level I (3 days) ■ CR360, Negotiation Skills Level II (5 days) Total: 17 days / 8.5 credits ■ 2. ELECTIVES Most classes are limited to 20 participants – don’t be disappointed – register today! See page 89 for details. There are no specific electives as this is a general program. You may choose from the many courses available in the calendar and are required to complete a total of 13 days / 6.5 credits of courses. Please see the guide on page 10 for help in choosing your electives. 3. FINAL EVALUATION CR950, Assessment: Negotiation 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 9 Certificate Programs Conflict Resolution/Negotiation Certificate and Program Info Electives – Suggestions for Tailoring Your Program The majority of conflict resolution courses provide you with the opportunity to gain skills that are helpful and applicable in all aspects of life. There are no specific electives for the Conflict Resolution/Negotiation Certificate Program, and there are many courses from which to choose. Here are some suggestions so you can create a program that meets your individual learning needs. You are required to complete a total of 13 days/6.5 credits of courses.You may select any of the courses in any of the categories. Please see “Planning Your Program” (page 5) or contact us at 604-528-5608 if you would like assistance in making your course selections. Managing Conflict in the Workplace Help us keep in touch with you – update your address, phone and e-mail information by calling 604-528-5608. 10 CR108 Managing the Hostile Individual CR111 Coaching Others in Conflict Situations CR114 Workplace Bullying: The Organizational Response CR206 Criticism: How to Give and Receive It CR361 Conflict Prevention and Resolution through Organizational Design CR504 Group Dynamics CR508 Challenges of Facilitating CR520 Facilitating Multi-Party Disputes RP221 Transforming Organizations through Restorative Practices Formal Negotiations CR122 Expanding Roles for Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators CR302 Shifting from Positions to Interests CR318 Questions and Questioning CR362 Negotiating with Difficult People – Making It Hard to Say No CR366 The Art of Reframing CR422 The Theory and Practice of Problem-Solving Models CR516 Building Consensus 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Certificate Programs CR102 Critical Skills For Communicating in Conflict CR105 Asserting Yourself in Conflict Situations CR113 Breaking Repetitive Conflict Patterns CR115 Power of Dialogue CR316 Unfinished Business CR319 Dealing with Defensiveness in Conflict CR329 Balancing Empathy and Assertion CR423 Managing the Conflict Within CR834 Reconciling Differences RP100 Foundations of Restorative Practices RP103 The Effects of Victimization RP205 Peacemaking Circles: A Process for Building Consensus and Relationships Certificate and Program Info Personal and Community Development Restorative Practices in Educational Settings RP220 Addressing Harm and Transforming School Culture through Restorative Approaches RP222 Facilitating Restorative Processes in Educational Communities A maximum of two courses from the Family Mediation Certificate online and distance courses may be counted as elective credit towards the Mediation/ Third-Party Intervention Specialization. Prepare For Your Assessment CR121 Supervised Coaching Sessions CR302 Shifting from Positions to Interests CR362 Negotiating With Difficult People: Making It Hard to to Say No CR910 Reality Check: Negotiation 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 11 Certificate Programs Mediation/Third-Party Intervention Mediation/Third-Party Intervention Certificate and Program Info The Mediation/Third-Party Intervention specialization takes a longer, in-depth look at mediation and third-party intervention for those who do some form of it in their jobs or who would like to move into this field. This 252-hour (36 training days) program is worth 18 credits and culminates in a Certificate in Conflict Resolution, Mediation/Third-Party Intervention Specialization, upon successful completion of all course hours and the final evaluation component. For those looking at private-practice mediation, the training hours gained in the Certificate in Conflict Resolution, Mediation/Third-Party Intervention Specialization, can be applied towards admission to the BC Mediator Roster.They can also be applied towards certification by practitioner organizations and participation in the Court Mediation Practicum Program (for more information, see “Career Opportunities in Dispute Resolution” on page 90). Take note! Completion of the certificate does not mean that you are a certified mediator. Rather, it signals that you have received education and training from the JI Centre for Conflict Resolution and have passed the final evaluation. All post secondary certificates require an evaluation tool to assess a passing grade. The skills assessment process in the Certificate in Conflict Resolution, Mediation/ThirdParty Intervention Specialization, is the evaluation tool used to demonstrate an acceptable level of the knowledge and skills taught in the specialization. Certification or accreditation of professional mediators is not mandated by government at this time. Voluntary professional certifications are available through mediator membership organizations, and certification is maintained on an annual basis with those organizations. For more information, see “Career Opportunities in Dispute Resolution” on page 90. Assessment You must receive an assessment package prior to attending your assessment. For more information, call Lynne Dupont at 604-528-5609. 12 The final assessment for this specialization consists of CR975, Assessment: Mediation. You must have successfully completed CR400, Mediation Skills Level II, and enrolled as a certificate student before you can register for your assessment. When you register for an assessment, you will receive an information package containing three mediation scenarios. You will choose one scenario to work with, and will complete a preparation form that must be handed in at the beginning of the assessment.Your assessment will include a one-hour videotaped role-play of the scenario, a written self-evaluation exercise and an oral interview focusing on how key theoretical concepts were demonstrated in the role-play. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Certificate Programs Certificate and Program Info 1. REQUIRED COURSES Mediation/Third-Party Intervention: Your Learning Path CR110A, Dealing with Interpersonal Conflict OR CR110B, Resolving Conflict in the Workplace (3 days) ■ CR200, Dealing with Anger (3 days) ■ CR260, Negotiation Skills Level I (3 days) ■ CR250, Mediation Skills Level I (3 days) ■ CR360, Negotiation Skills Level II (5 days) ■ CR400, Mediation Skills Level II (5 days) ■ 2. SPECIALIZED ELECTIVES Choose 10 days from the following electives: The following courses have prerequisites of: CR110A or CR110B ■ CR318, Questions and Questioning (1 day) ■ CR320, Dynamics of Power (3 days) ■ RP205, Peacemaking Circles: A Process for Building Consensus and Relationships (2 days; RP100 is also a prerequisite) The following courses have prerequisites of: CR250 ■ NEW CR251: Forgiveness and Apology in Mediating (2 days) ■ NEW CR252, Defining Issues and Setting the Agenda (2 days) ■ NEW CR253: Culture in Mediation: Enriching the Process (2 days) ■ CR319, Dealing with Defensiveness in Conflict (3 days) ■ CR366, The Art of Reframing (1 day) ■ CR415, Separate Meetings: Pre-Mediation and Caucusing (2 days) ■ CR422, The Theory and Practice of Problem-Solving Models (2 days) ■ CR460, Mediating Court-Based and Non-Relationship Cases (2 days) ■ CR504, Group Dynamics (2 days) ■ CR508, Challenges of Facilitating (2 days) ■ CR516, Building Consensus (2 days) ■ CR520, Facilitating Multi-Party Disputes (3 days; CR508 is also a prerequisite) New Courses! NEW The following courses have prerequisites of: CR400 ■ CR326, Ethical Dilemmas for Mediators (1 day) ■ CR557, The Practice of Mediation (1 day) ■ CR829, Mediation Skills Level III (2 days; CR360 is also a prerequisite) ■ CR846, Civil Procedure (2 days) ■ CR858, Mediating Consciously: Being Real and Becoming Aware (2 days) ■ CR920, Reality Check: Mediation (1 day) 3. GENERAL ELECTIVES Choose a total of 4 days from any courses in the calendar that are not listed on this page. A maximum of two courses from the Family Mediation Certificate online and distance courses may be counted as elective credit towards the Mediation/Third-Party Intervention Specialization. Take note! 4. FINAL EVALUATION CR975, Assessment: Mediation 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 13 Certificate Programs Restorative Practices Restorative Practices Certificate and Program Info Restorative practices incorporate a wide variety of conflict resolution approaches, including mediation, conferencing, facilitation and peacemaking circles. The emphasis of this specialization is to balance skills training with instruction in designing and implementing processes. All courses are guided by the values and principles that define restorative practices – to simultaneously prevent conflict and respond to wrongdoing when it occurs. In essence, restorative values and principles address the communication and behavioural barriers to positive interactions. The goals of restorative practices are to build healthy environments, create appropriate interventions, repair relationships and prevent further harm. Instructors in this certificate program are practitioners who draw on experiences in a variety of applications: organizational development, schools, Aboriginal justice and community justice. They bring expertise that fosters restorative practices and ideas for working out agreements. The Restorative Practices specialization provides learners with an opportunity to integrate conflict resolution skills into a framework that seeks to build healthy and sustainable organizations, schools and communities. Restorative practices respond effectively to situations in which people and relationships are harmed. The courses in this specialization are designed to meet the needs of diverse learners, including managers, business professionals, teachers, school administrators, criminal justice system personnel, community and Aboriginal justice workers and any others who wish to strengthen their conflict resolution methods with complementary theories and practices. Assessment The final evaluation for the Restorative Practices specialization is intended to demonstrate integration of learning across all courses and application of learning in a real-world setting. Candidates will demonstrate and document how they have applied their learning in restorative practices through their work in a community program, school and organizational or other setting. Involvement in some application of restorative practices in a volunteer or paid capacity is therefore a requirement for the final evaluation. We’ll bring Restorative Practices to you! All courses in the Restorative Practices specialization can be customized and delivered on contract in your organization or community. 14 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 2. SPECIALIZED ELECTIVES Choose 8 days from these courses: ■ RP222, Facilitating Restorative Processes in Educational Communities (3 days) ■ RP223, Facilitating Restorative Processes in the Workplace (3 days) ■ RP205, Peacemaking Circles: A Process for Building Consensus and Relationship (3 days) ■ RP220, Addressing Harm and Transforming School Culture through Restorative Approaches (2 days) ■ RP221, Transforming Organizations through Restorative Practices (2 days) 1. REQUIRED COURSES Certificate and Program Info Restorative Practices: Your Learning Path Certificate Programs CR102, Critical Skills for Communicating in Conflict (2 days) ■ RP100, Foundations of Restorative Practices (3 days) ■ CR110A, Dealing with Interpersonal Conflict (3 days) ■ CR200, Dealing with Anger (3 days) ■ RP103, Effects of Victimization (2 days) ■ CR320, Dynamics of Power (3 days) ■ 3. GENERAL ELECTIVES Choose a total of 6 days from any courses in the calendar in addition to those listed on this page. Suggested courses include: CR105, Asserting Yourself in Conflict Situations (2 days; no prerequisite) CR108, Managing the Hostile Individual (2 days; no prerequisite) ■ CR250, Mediation Skills Level I (3 days; prerequisite CR110A or CR110B) ■ CR251, Forgiveness and Apology in Mediating (2 days; prerequisites CR110A or CR110B, and CR250) ■ CR261, Conflict Resolution in Action: Workplace Options (2 days; prerequisites CR110A or CR110B, and CR250 or CR260) ■ CR318, Questions and Questioning (1 day; prerequisite CR110A or CR110B) ■ CR319, Dealing with Defensiveness in Conflict (3 days; prerequisites CR110A or CR110B, and CR250 or CR260) ■ CR326, Ethical Dilemmas for Mediators (1 day; prerequisites CR110A or CR110B, and CR250, CR260, CR400) ■ CR366, The Art of Reframing (1 day; prerequisites CR110A or CR110B, and CR250 or CR260) ■ CR400, Mediation Skills Level II (5 days; prerequisites CR110A or CR110B, and CR200, CR250, CR260) ■ CR508, Challenges of Facilitating (2 days; prerequisites CR110A or CR110B, and CR250 or CR260) ■ ■ The four-day Basic Victim/Offender Mediation course offered by the Fraser Region Community Justice Initiatives is eligible for transfer credit towards the specialization in Restorative Practices. 4. ASSESSMENT The final assessment for this specialization is currently under development. For more information, please contact us at 604-528-5608. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 15 Certificate Programs Restorative Practices RESTORATIVE PRACTICES Certificate and Program Info Courses can be taken individually or paired with a complementary course as an “intensive.” They may also be credited towards a certificate in Conflict Resolution with a specialization in Restorative Practices. Courses Available Exclusively on a Contract Basis ■ RP104, Establishing a Community Justice Program (1 day) ■ RP105, Overcoming the Ideology of Racism in the Criminal Justice System (3 days) ■ RP106, Values, Ethics and Philosophies in Aboriginal Community Programs (2 days) ■ RP110, Overview of the Criminal Justice System for Aboriginal Community Programs (3 days) ■ RP111, Understanding the Context of Violence in Communities: Aboriginal Perspectives (3 days) All courses in the Restorative Practices specialization can be customized and delivered in your organization or community. Look for courses marked with the box below throughout the calendar. Available only on a contract basis The Centre for Conflict Resolution wishes to acknowledge the contributions of the justice programs of the Gitxsan, Haida Gwaii, Nisga’a, Tsimshian and Wet’suwet’en First Nations in developing RP105, Overcoming the Ideology of Racism in the Criminal Justice System, and RP106, Values, Ethics and Philosophies in Aboriginal Community Programs. 16 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Negotiation Skills for First Nations Communities Certificate Programs Certificate and Program Info Negotiation Skills for First Nations Communities The Negotiation Skills for First Nations Communities Certificate Program is available exclusively to communities who contract with us to deliver the courses on-site in the community. This certificate program is 175 hours (25 days) long and trains up to 25 people in communication, conflict resolution and negotiation skills.The program increases capacity for resolving conflict effectively with family members, at work and in the community. The training can also prepare negotiators who are involved in treaty negotiations or contract negotiations on behalf of their community. Communities can contract with us for one or several courses or for the whole certificate program. Courses are scheduled at times convenient to the community; this often consists of one week of classes per month for a period of five or six months. The Centre works closely with community representatives to ensure that the course content meets the needs of the learners. Participants in the training group must complete the required number of training hours and succeed in the skills assessment in order to receive a certificate. The Negotiation Skills for First Nations Communities (originally called First Nations Negotiation Skills) Certificate Program has been offered to communities since 1993. People who have taken the certificate program say: “This was a good program. It offered a lot of practical experience, not just theory. We got to test the skills taught to us immediately. The role-plays were realistic and captured the issues that we deal with in our communities.” – Kim Baird, Chief and Chief Treaty Negotiator for the Tsawwassen First Nation “The First Nations Negotiations program was awesome. I utilize the interestbased negotiating process each and every day. The process helps me with personal and business decisions. This process gets me to the heart of any issue; always seeking clarity with respect, consideration and ultimately seeking a win/win situation for all. I have experienced other business communications courses and without a doubt, I feel that this interest-based negotiation program was by far the best.” – Calvin George, Tax Administrator, Tsleil-Waututh Nation 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 17 Certificate Programs Negotiation Skills for First Nations Communities Certificate and Program Info Negotiation Skills for First Nations Communities: Your Learning Path 1. REQUIRED COURSES CR102, Critical Skills for Communicating in Conflict (2 days) ■ CR105, Asserting Yourself in Conflict Situations (2 days) ■ CR110A, Dealing with Interpersonal Conflict (3 days) ■ CR200, Dealing with Anger (3 days) ■ CR260, Negotiation Skills Level I (3 days) ■ CR360, Negotiation Skills Level II (5 days) ■ Most classes are limited to 20 participants – don’t be disappointed – register today! See page 89 for details. 2. GENERAL ELECTIVES The sponsoring community chooses another 7 days of courses. These can be any of the courses listed in this calendar. Two electives have been specifically developed for the Negotiation Skills for First Nations Communities Certificate and are recommended: CR833, Intercultural Issues in Negotiation, and CR832, Team Negotiations. Each community chooses courses that best meet its needs. Some communities choose courses from the Restorative Practices specialization, others choose courses from the Mediation/Third-Party Intervention specialization while still others pick and choose from all courses in the calendar. 3. ASSESSMENT CR950, Assessment: Negotiation 18 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Certificate Programs Certificate and Program Info First Nations Logo The First Nations logo incorporates many of the virtues the Justice Institute of BC strives to represent through its educational programming. This design represents the concept of justice for First Nations, Inuit and Métis peoples, and acknowledges the diversity. ■ The top of the design represents the coastal design of a human, with open hands, both welcoming and reaching out to everyone. ■ The circle represents togetherness and unity. ■ The sweet grass ceremony of the east is for ceremonial use. ■ The copper shield of the west symbolizes wealth, status and rank. ■ The eagle and raven prove clan representation and position. ■ The feathers symbolize cleansing, vision and strength. The eagle and raven within the copper shield bring justice through their supernatural power, by providing meaning, understanding and solutions to problems faced by Aboriginal people in the past and in the present.The four points on the sweet grass provide for a complete connection; in correlation to the medicine wheel, each quarter connects to form a complete circle, and each of the four colours of people are represented: white, red, black and yellow. Today, First Nations, Inuit and Métis peoples equate justice with healing, balance and cleansing. Logo designed by Haida artist James Cowpar 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 19 Certificate Programs Family Mediation Family Mediation Certificate and Program Info The Family Mediation Certificate is a joint offering from two divisions of the Justice Institute: the Centre for Conflict Resolution and the Corrections and Community Justice Division (CCJD). For a number of years, the two divisions have offered the courses that now make up the Family Mediation Certificate. The Centre has offered courses in conflict resolution and mediation since 1982. Since 1979, the CCJD has offered courses for Family Justice Counsellors with the Ministry of Attorney General to complete their educational requirements. When the CCJD courses were opened to members of the public, the Centre and CCJD decided to combine all the courses into a certificate program. This 20-credit certificate is 280 hours or 40 days long and is awarded upon successful completion of all classroom and online course requirements and an assessment. The goal of the Family Mediation Certificate is to provide quality education and training in mediation within a family context that may be applied towards the minimum training requirements of Family Mediation Canada for certification as a Family Relations Mediator. Courses are delivered in a combination of classroom and online models.The CCJD courses are delivered online or by correspondence, while the Centre for Conflict Resolution courses are delivered in classrooms at the Justice Institute’s main campus in New Westminster (some of the Conflict Resolution courses are available at our downtown YWCA location, at our Victoria campus and through our community partnerships with colleges throughout BC). Courses may be counted towards Family Mediation Canada certification to the extent that the subject matter complies with the requirements in the FMC Practice Certification and Training Standards 2002. Fees for some of the Family Mediation certificates, online and correspondence courses are expected to increase in January 2004. The assessment component for the Family Mediation Certificate consists of written preparation for a mediation, one-hour mediation role-play, a selfevaluation and an oral examination. For information, contact Lynne Dupont at 604-528-5609. The Dispute Resolution Practicum Society is developing a family mediation practicum. The practicum is intended to assist participants to meet the requirements for Certification as a Family Relations Mediator by Family Mediation Canada. For more information contact the Centre for Conflict Resolution at 604-528-5608 or Court Mediation Practicum Program at 604-684-1306 or 1-877-656-1300 20 For more information about the online courses, call Margot D’Souza at 604-528-5546 or e-mail mdsouza@jibc.bc.ca. For more information on the Centre for Conflict Resolution face-to-face courses or to request a Family Mediation Certificate Application Form, call 604-528-5608 or e-mail conres@jibc.bc.ca. Register directly for any courses in the Family Mediation Certificate through the JI Registration Office: 604-528-5590. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Certificate Programs Certificate and Program Info Family Mediation: Your Learning Path 1. REQUIRED COURSES Conflict Resolution and Mediation CR110A, Dealing with Interpersonal Conflict, or CR110B, Resolving Conflict in the Workplace (3 days) ■ CR200, Dealing with Anger (3 days) ■ CR260, Negotiation Skills Level I (3 days) ■ CR250, Mediation Skills Level I (3 days) ■ CR400, Mediation Skills Level II (5 days) ■ Family Dynamics CORR605, Family Violence: Impact on Separation and Divorce (3 days OLL) ■ CORR606, Introduction to Family Justice Services in BC (3 days correspondence) ■ FAM103, Effects of Separation and Divorce on Adults (3 days OLL) ■ FAM104, Effects of Separation and Divorce on Children (3 days OLL) ■ FAM112, Child Support Guidelines (3 days OLL) ■ OLL = On-Line Learning Ethics – Choose one: FAM102, Professional Ethics and Standards of Conduct (1 day OLL) ■ CR326, Ethical Dilemmas for Mediators (1 day) ■ Intercultural Issues – Choose one: CR253, Culture in Mediation: Enriching the Process (2 days) ■ FAM109, Multicultural Issues in Family Justice (1 day OLL) ■ 2. SPECIALIZED ELECTIVES Choose 5 days from the following courses: CR557, The Practice of Mediation (1 day) ■ CR302, Shifting from Positions to Interests (2 days) ■ CR415, Separate Meetings: Pre-Mediation and Caucusing (2 days) ■ CR252, Defining Issues and Setting the Agenda (2 days) ■ CR846, Civil Procedure (1 day) ■ CR829, Mediation Skills Level III (2 days) ■ CR319, Dealing with Defensiveness in Conflict (3 days) ■ CR320 Dynamics of Power (3 days) ■ FAM101, Role of the Family Justice Counsellor (3 days OLL) ■ FAM105, Court Processes and Court Documents (3 days OLL) ■ FAM108, Substance Abuse Issues in Family Justice (1 day OLL) ■ 3. ASSESSMENT CR976, Family Mediation Assessment 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 21 Your Organization The Centre for Conflict Resolution Learning in Your Organization Certificate and Program Info At the Centre for Conflict Resolution, we help businesses and organizations equip their staff to deal with conflict while providing a shared, consistent learning experience to entire work teams. By bringing our courses to you, we can help your organization capitalize on first-rate conflict resolution training with the efficiency and costeffectiveness of training groups of employees at one time in one place. The majority of our extensive leading-edge curriculum is appropriate for workplace settings. We can also adapt the format of our courses and design their application to meet your organization’s specific needs and circumstances. This ensures that by working with you to identify your training needs, we can deliver the most effective course for your organization. Our Instructional Team Our courses are delivered by instructors, who are practioners with years of conflict resolution experience from a broad range of industries and professions, including business, health care, financial management, education, law and community development. For Your Information General program size consists of between 10 and 20 participants. Courses delivered on contract are eligible for credit towards the Certificate in Conflict Resolution. ■ Program costs are based on location, course content, number of participants and degree of customization required. ■ Some courses may require prerequisites. ■ ■ Our most requested courses for on-site training include: ■ CR102, Critical Skills for Communicating in Conflict (see page 31) ■ CR105, Asserting Yourself in Conflict Situations (see page 26) ■ CR108, Managing the Hostile Individual (see page 39) ■ CR110B, Resolving Conflict in the Workplace (see page 45) ■ CR200, Dealing with Anger (see page 32) For a quote regarding your training needs or for further information, contact our Organizational Learning Program Coordinator, Shelley Karrel, at: 604-528-5615 or 1-888-799-0801, or e-mail skarrel@jibc.bc.ca. 22 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Conflict Resolution Services Certificate and Program Info Centre for Conflict Resolution Services Program and Career Information Sessions If you would like more information about our programs and courses, you may attend one of our free program and career information sessions. These informal sessions are also great for people who would like more information about career opportunities in the dispute resolution field or about other dispute resolution organizations. You do not need to register for the sessions. Campus Date Time Room New Westminster Registration: Toll-free 1-888-799-0801 October 29, 2003 December 10, 2003 February 18, 2004 April 28, 2004 June 20, 2004 6:00 – 8:00 pm 12:00 – 2:00 pm 12:00 – 2:00 pm 6:00 – 8:00 pm 12:00 – 2:00 pm C202 C207 C207 C200 C207 Victoria Registration: Toll-free 1-877-528-5591 September 25, 2003 January 21, 2004 March 24, 2004 7:00 – 9:00 pm 7:00 – 9:00 pm 7:00 – 9:00 pm Needs Analysis Getting the most out of your professional development efforts and people development budget has never been more important. The Centre will help you uncover your organization’s development needs. By working with you in conducting training needs analysis, we can match our training to your people’s learning needs and priorities. For more information, contact Shelley Karrel, Organizational Learning Program Coordinator, at 604-528-5615 or 1-888-799-0801, or e-mail skarrel@jibc.bc.ca. Individual Tutoring This service is for students who would like some extra help in the application of a particular skill or concept or in preparing for the assessment process. We will put you in touch with one of the Centre’s coaches who are available on a private basis. For more information, contact Lynne Dupont, Program Assistant, at 604-528-5609 or e-mail ldupont@jibc.bc.ca. Supervised Coaching Sessions Want high-level feedback and coaching? Want more practice? Take advantage of our evening coached sessions to build your skills and confidence. Work on applications in your workplace, try out approaches to challenging real-life situations and gain a deeper level of self-awareness regarding your effectiveness. These sessions integrate personal/professional coaching with skills coaching and are also useful in preparing for assessments. Register for any number of sessions and receive 0.5 credit for every two sessions completed. The prerequisites for this course are either CR110A (page 33) or CR110B (page 47). 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr NEW See page 47 for COURSE more information on this course. 23 Conflict Resolution Services The Centre for Conflict Resolution Individual Professional Coaching Certificate and Program Info The purpose of professional coaching services is to support program participants as they integrate their new learning. The service consists of individual coaches assisting people who are interested in effectively integrating conflict resolution skills within their professional settings by clarifying current conflict resolution skill use and integration, developing goals and creating strategies and plans to strengthen skill use and integration. We will put you in touch with one of the Centre’s coaches who have had additional training in professional coaching. For more information, contact the Centre for Conflict Resolution Reception at 604-528-5608. Help us keep in touch with you – update your address, phone and e-mail information by calling 604-528-5608. Mediation/Facilitation We can connect you with trained and experienced professional mediators and facilitators. For more information, contact the Centre for Conflict Resolution Reception at 604-528-5608. Special Event and Conference Speakers The Centre can fill requests for speakers from academic institutions, nonprofit organizations, community associations and other groups. These speakers are active members of our instructional team and are also available for media interviews. For more information, contact Pam White, Director, Centre for Conflict Resolution, at 604-528-5613 or e-mail pwhite@jibc.bc.ca. 24 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Conflict Resolution Services Certificate and Program Info Resources for Teaching Conflict Resolution to Youth Based on the internationally recognized Conflict Resolution certificate program offered by the Centre for Conflict Resolution, the High School Resource Series was developed in conjunction with teachers from the New Westminster School District. It is a classroom-ready resource that has proven to be a highly successful model for helping youth learn and integrate skills that can make a positive difference in their lives and in the lives of their families, school and communities. This comprehensive, culturally inclusive resource is designed to assist students in Grades 8 to 12. The four modules focus on key skills: ■ Fundamentals of Conflict resolution ■ Anger Management ■ Negotiation ■ Mediation Each module has a separate Student Manual and a comprehensive Teacher’s Guide with helpful tips on course delivery and teaching methods. The Student Manuals include examples, exercises, discussion notes and thoughts to ponder. The Teacher’s Guides feature: ■ Scope and Sequence – learning objectives for each segment of the module, and corresponding time estimates ■ Lesson Plan Overviews – complete with suggested activities, time estimates and required resources ■ Activity Plans – detailed instructions on conducting learning activities, suggested debrief questions and a list of content points ■ Assessment Instruments ■ Bibliography and Additional Resource List For more information about the High School Resource Series or to inquire about purchasing the modules, please contact Sandy Beauchesne at 604-528-5612 or e-mail sbeauchesne@jibc.bc.ca. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 25 Course Descriptions The Centre for Conflict Resolution Courses To assist you in your course and program planning, this section provides: ■ Alphabetical course descriptions ■ A list of courses in date order, beginning on page 52 ■ A list of courses by location, beginning on page 60 ■ A list of courses by course name, beginning on page 69 NEW COURSE Addressing Harm and Transforming School Culture through Restorative Approaches (RP220) Course Descriptions Prerequisite(s): None Recommended: RP100 Length: 2 days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 69 Schools are beginning to open their doors to restorative principles and practices as an alternative to punitive disciplinary measures, as a way to reach and reclaim “atrisk” youth and as an opportunity to create a culture of caring and respect. Experience has shown that restorative approaches are useful in responding to conflict and victimization by strengthening and restoring relationships, repairing harm caused and effectively involving those affected. This course examines restorative justice through a school culture and student discipline lens. Using a foundation of values, research, and promising models, the continuum of restorative approaches will be examined. Safe school issues such as bullying, harassment, code of silence and fear of retaliation will be covered. Interactive formats such as inquiry, case studies and simulations will be used. The Art of Reframing (CR366) Course fees vary by location. Course fees vary by location. 26 Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Length: One day (7 hours) Credit: 0.5 Fee: $ 165 – $ 190 Dates & Locations: Page 69 Skillful reframes often mean the difference between reaching resolution and reaching impasse. More than merely changing language, reframing can shift the entire perception of and approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframes that lead towards resolution. Asserting Yourself in Conflict Situations (CR105) Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 69 Whether you are negotiating an important issue, expressing your thoughts and feelings in a conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situations, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short. This course addresses assertiveness in a variety of challenging situations and gives you opportunities to practice improving and maintaining an assertive style under pressure. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Descriptions Assessment: Family Mediation (CR976) Prerequisite(s): ??? Fee: TBA – See website Dates & Locations: TBA – See website The assessment component for the Family Mediation Certificate consists of written preparation for a mediation, one-hour mediation role-play, a self-evaluation and an oral examination. The assessment can be scheduled at the Justice Institute or on a mail-in basis. For information, contact Lynne Dupont at 604-528-5609. Assessment: Mediation (CR975) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR400 Fee: $ 515 – $ 530 Dates & Locations: Page 69 In order to receive your Certificate with a Mediation/Third-Party Intervention specialization, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the mediation assessment to be role-played, a one-hour role-play simulation with the participant acting as the mediator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-play. Course Descriptions Note: You will be permitted to register for your assessment only after completing all Family Mediation certificate required and elective courses. You must be enrolled as a certificate student. Course fees vary by location. Note: You will be permitted to register for your assessment only after successfully completing CR400, Mediation Skills Level II and you must be enrolled as a certificate student. You may do your assessment after completing CR400 even if you have not finished all of your elective hours.We recommend registering for the assessment one to three months after completing CR400. Assessment: Negotiation (CR950) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260, CR360 Fee: $ 415 – $ 430 Dates & Locations: Pages 69/70 In order to receive your Certificate with a Conflict Resolution/Negotiation specialization, you must successfully complete this assessment. The assessment consists of a written self-evaluation, a written preparation for the negotiation assessment to be role-played, a one-hour role-play simulation with the participant acting as the skilled negotiator and an oral questioning period during which the participant is asked to identify key concepts of the program as they relate to the role-play. Note: You will be permitted to register for your assessment only after successfully completing CR360, Negotiation Skills Level II and you must be enrolled as a certificate student. You may do your assessment after completing CR360 even if you have not finished all of your elective hours. We recommend registering for the assessment one to three months after completing CR360. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 27 Course Descriptions Most classes are limited to 20 participants – don’t be disappointed – register today! See page 89 for details. Course Descriptions NEW COURSE Course fees vary by location. NEW COURSE 28 The Centre for Conflict Resolution Balancing Empathy and Assertion (CR327) Prerequisite(s): CR110A or CR110B Recommended: CR102 and/or CR105 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 70 Empathy and assertion are often described as the two foundations of collaborative conflict resolution, but finding the balance between them can be tricky. In this two-day course, you will practice strategies for achieving the mental and emotional clarity necessary to effectively use assertion and empathy. Through facilitated small-group exercises, you will have opportunities to practice finding – and keeping – the elusive balance. Instructor: Joan Balmer Breaking Repetitive Conflict Patterns (CR113) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 70 This two-day course defines and demystifies how and why conflict occurs. Most conflicts take people by surprise. When you learn to decipher the dynamics of conflict, you can recognize the early warning signs and prepare appropriately. You can recognize when conflicts are about to occur and skillfully self-manage the interaction away from the conflict or move through it. This course supports the approach taught in other Conflict Resolution Certificate courses and assists you to integrate your skills much more quickly because your mental capacity is not consumed with trying to understand why you keep getting into conflicts. Instructor: Rob McGregor Building Consensus (CR516) Prerequisite(s): CR110A or CR110B, and one of CR250 or CR260 Length: Two days (14 hours) Credit: 1 Fee: $ 350 – $ 395 Dates & Locations: Page 70 In recent years, there has been an increase in the use of participative approaches to making decisions and resolving conflict. Collaborative approaches have tremendous appeal, with benefits that include building more cohesive teams, resolving outstanding differences and increasing commitment to agreements. This shift towards participation in solving problems, setting policies, making decisions and planning events has not always been successful. Reaching agreement in groups is not easy. This course is designed to help you gain the skills and processes necessary to make effective decisions and build committed agreement in groups. Instructor: Arthur Ridgeway Bullying in the Workplace: The Organizational Response (CR114) Prerequisite(s): None Length: One day (7 hours) Credit: 0.5 Fee: $ 125 Dates & Location: Page 70 Bullying among employees is a form of harassment that is just recently coming to light in Canada. Quebec, the first province to address the serious impact of workplace bullying, has just passed legislation to take effect in 2004. In response to this rapidly growing awareness of workplace bullying and the toll it takes on employees throughout an organization, this course is designed to address the problem with those responsible for workplace health, safety and morale. Topics include: ■ What is workplace bullying? ■ Why, when and where does it most often occur? 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Why is bullying one of the most difficult forms of harassment to address? How does our local experience of bullying differ from that described in current literature? The instructors will provide research, insights and practical suggestions supported by their work in assisting organizations to respond to this pervasive issue. This course is for private, public and non-profit sector managers and supervisors, human resources personnel, union representatives, workplace harassment/respectful workplace consultants and employee and family assistance personnel. The tuition fee of $125 includes a networking lunch, coffee, and course materials. Instructors: Marje Burdine, Ed Jackson and Kent Highnam Course Descriptions ■ ■ Take note! Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Recommended: CR504 Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 70 This course builds on ideas and strategies introduced in CR504, Group Dynamics, and is for group or team facilitators who would like to further their skills to meet the challenges involved in facilitating. You will review the basics of facilitation and group functioning, but the focus will be on common pitfalls and difficulties that facilitators face, such as remaining neutral, tracking multiple issues and speakers, managing group polarization and domination by individuals, power problems and bringing the group to closure. Through discussion, case studies and role-play, you will identify and work through these and other challenges. Child Support Guidelines (FAM112) Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course This online course in the Family Mediation Certificate is designed to provide you with the knowledge and ability to assist clients with child support issues resulting from separation and divorce.You will become familiar with the family mediator’s function of helping clients determine the proper amount of child support according to current legislation, with changing child support orders when circumstances change and with assisting clients when one parent lives outside the jurisdiction of the court. Course Descriptions Challenges of Facilitating (CR508) Course fees vary by location. On-Line Learning “I’m looking forward to putting to work the skills that I’ve learned over the Civil Procedure (CR846) Prerequisite(s): CR110A or CR110B, CR250 Recommended: CR260, CR400 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 70 This course is for those who want to practice mediation in the context of the civil justice system. It is required for mediators who do not have a law degree but want to be considered for the BC Mediator Roster. The course examines the aspects of civil procedure that mediators need to be familiar with: what the litigation track looks like, including the practicalities of time and cost as a typical case proceeds through the system, as well as the role of lawyers in litigation and mediation. The course also addresses how Court Rules use expense to encourage settlement, the difference between the formal legal parties and the real decision-makers in a lawsuit and the rules of evidence that commonly arise in mediation. Instructor: Terry Harris 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr past couple of days. I’m committed to take what I have learned back with me to my place employment. I now can really make a difference.” – Deb Ward 29 Course Descriptions NEW COURSE The Centre for Conflict Resolution Course Descriptions Coaching Others in Conflict Situations (CR111) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 70 This course is for anyone who wants to help others resolve conflicts respectfully and effectively! Coaching strategies engage disputants in proactively resolving their own challenges. This course combines coaching with conflict resolution theory and practice, so that you can coach others towards practical, interest-based resolution. Based on a business coaching model, the methodologies presented are easily transferable to personal coaching and will be of particular interest to leaders, managers and those involved in dispute resolution. Instructor: Linda Dobson-Sayer Conflict and Diversity: Key Challenges for the New Workplace (CR837) Available only on a contract basis Prerequisite(s): CR110A or CR110B Length: Three days (21 hours) Credit: 1.5 This course is for conflict resolution students, mediators, lawyer, psychologists, adjudicative tribunals, administrative personnel and other human service providers who deal with inter- and intra-cultural conflict and intercultural sensitivity in British Columbia. Working with the diverse client base in British Columbia, we deal with different perceptions about conflict and different pathways to resolving these conflicts. This course deals with the key foundational and theoretical elements that drive successful practice, as well as the hands-on skills that can be integrated into professional settings to serve clients and the public in more effective ways. The underlying theme is integrating skills, knowledge and experience to make service provision effective, client-centered and respectful. The course will provide learners with specific mediation and conflict resolution strategies useful in a variety of settings. Instructors: Charles Boehm-Hill and Jeanette Matson Conflict Prevention and Resolution through Organizational Design (CR361) Certificate Grads – new certificate specializations are available – increase the value of your Certificate in Conflict Resolution by adding another specialization! 30 Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1 Fee: $ 415 Dates & Locations: Page 70 Often communication and conflict resolution skills are not sufficient to create a healthy, productive workplace because organizational cultures, structures and systems get in the way. A practical framework is needed for breaking down longstanding barriers and replacing outdated management models and practices with a new paradigm of teamwork, self-management and organizational democracy. This course focuses on designing organizational structures and systems and changing workplace cultures to ones shaped by values, ethics and integrity. Instructor: Ken Cloke 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Court Processes and Court Documents (FAM105) Course Descriptions On-Line Learning Critical Skills for Communicating in Conflict (CR102) Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 525 Dates & Locations: Pages 70/71 If you have not had previous training in interpersonal communication skills, start with this elective. This course focuses intensively on communication theory and skills that are the building blocks of mediating, negotiating or resolving interpersonal conflict. Each skill is demonstrated and then practiced in short exercises involving conflict situations. Specific skills include nondefensive listening, questioning, reframing and assertive speaking. Course Descriptions Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course This online course in the Family Mediation Certificate will provide you with the knowledge and ability to assist clients with in- and out-of-court options. You will become familiar with the family justice counsellor’s function in preparing court documents, filing applications and changing or enforcing court orders. You will also be introduced to the Family Maintenance Enforcement Program and its service capabilities. “Positive, skill building. Instructor was personable, Criticism: How to Give and Receive It (CR206) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 450 Dates & Locations: Page 71 Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform. As individuals, colleagues, supervisors and managers, we are often called upon to give criticism. If done well, it can be an opportunity for growth and increased understanding. If done poorly, it can damage relationships, limit opportunities and increase stress. In this course, you will explore and practice the essential elements of giving and receiving criticism constructively. Instructor: Deborah White Culture in Mediation: Enriching the Process (CR253) Prerequisite(s): CR110A or CR110B, and CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 71 Culture is such a complex and sensitive subject that we often don’t discuss it, yet culture permeates all that we do. In mediation, we need to ground our processes in the cultural context of the parties in order to make the work meaningful. How can we do so without making assumptions and relying upon shallow generalizations? This course expands upon Mediation Skills Level I. It explores barriers to effective intercultural communication, bias and stereotyping. Learners will develop ways to acknowledge and work with cultural diversity to create a climate where the parties can listen, learn and build understanding. The course introduces a “big-picture” framework for process that is inclusive, is based upon certain fundamental core values and can be applied universally. Instructor: Sally Campbell 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr professional, funny and absolutely knew her material. Excellent course, and very well managed.” – Steve Gardner NEW COURSE 31 Course Descriptions The Centre for Conflict Resolution Dealing with Anger (CR200) “Thank you, the course will help with my development as a supervisor.” – Andrew Easton Course Descriptions Course fees vary by location. Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 – $ 572 Dates & Locations: Page 71 Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. This course builds on the material in CR110A (Dealing with Interpersonal Conflict)/CR110B (Resolving Conflict in the Workplace), and presents theory, skills and approaches for managing one’s own angry feelings and behaviours and responding to anger in others. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Emphasis is on self-awareness and skill development through small-group exercises and videotaped practice sessions on the final day. Dealing with Defensiveness in Conflict (CR319) Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 – $ 510 Dates & Locations: Page 71 Defensiveness is behaviour for protecting oneself from a perceived threat or attack. In negotiations and mediations it can create major barriers, but when explored it can open up opportunities for breakthroughs. When parties are defending and protecting self-image (face saving), listening becomes more difficult and positions become entrenched. Left unaddressed, defensiveness can stalemate the discussion. This course covers theories from different psychological perspectives on defence mechanisms affecting us and others. These theories are then integrated with skills for addressing defensiveness in conflict situations. How face saving impacts defensive behaviours is also discussed. Instructor: Donna Soules Dealing with Interpersonal Conflict (CR110A) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $ 495– $ 572 Dates & Locations: Page 72 This course provides an overview of collaborative conflict resolution. You will examine the dynamics and sources of conflicts, attitudes and beliefs, conflict styles, conflict theory, defensiveness and the role of assumptions and emotions. You will practice approaches that are useful in resolving interpersonal conflicts. This highly participatory course emphasizes self-awareness and skill development through structured exercises and simulations. Participants are asked to bring a VHS videotape to record their role-play on the final day of the course.This course is equivalent to CR110B, Resolving Conflict in the Workplace. Participants must take either this course or CR110B as a prerequisite for all other required courses. 32 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Defining Issues and Setting the Agenda (CR252) Prerequisite(s): CR110A or CR110B, and CR250 Length: One day (7 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 72 During a mediation, have you ever had difficulty identifying the negotiable issues following the parties’ opening statements? Do you find yourself asking too many questions even as the issues continue to elude you? This interactive, practical course will help mediators listen for and identify the issues that are embedded in the opening remarks (Stage 2). Using a variety of video, demonstration and in-the-moment examples, participants will learn how to sift through the dynamics, the emotion and the way the parties express themselves in order to clearly isolate issues that should form the agenda. The course also discusses the kinds of questions that would clarify issues in a pre-mediation session. Instructor: Ron Monk Course Descriptions NEW COURSE Course Descriptions Program Calendar September 2003 / August 2004 Dynamics of Power (CR320) Prerequisite(s): Recommended: CR110A or CR110B PRJ100 for participants in the Restorative Practices specialization Length: Three days (21 hours) Credit: 1.5 Fee: $ 330 – $ 495 Dates & Locations: Page 72 (Formerly CR314, Dynamics of Power in Dispute Resolution, two days) This course provides you with an opportunity to examine critical questions regarding your personal relationship with power. What is power? How do we relate to it on a daily basis? How do we use personal power and influence in conflict or negotiation situations? What is the basis of our power as we work to resolve disputes and implement restorative practices, and what are the implications of using that power? Learn how to recognize the power base of others, and the implications that power dynamics have in dispute resolution and restorative practice. Through video simulations, self-reflective exercises and small-group discussions, you will become more comfortable with power dynamics and identify how power can be used positively to enhance the dispute resolution process. Instructor: Joan Balmer Effects of Separation and Divorce on Adults (FAM103) On-Line Learning Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course This online course in the Family Mediation Certificate focuses on the effects of separation and divorce on adults. You will learn about the divorce process and the family dynamics of separation and divorce, including the legal, financial, social and psychological effects of family breakdown on family members. Also covered are special issues related to families, such as parental responsibility, gender bias, parental mobility and the impact of new relationships. You will learn constructive intervention programs that will help them guide their clients. This course is a companion to FAM104, Effects of Separation and Divorce on Children. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 33 Course Descriptions On-Line Learning The Centre for Conflict Resolution Course Descriptions Effects of Separation and Divorce on Children (FAM104) Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course The purpose of this online course in the Family Mediation Certificate is to examine the research literature on the effects of separation and divorce on children. The course looks at how factors such as parental conflict affect children’s adjustment, and explores appropriate living arrangements and visitation schedules for children. You will be guided through the actions that need to be taken in cases where abuse is present. You will learn how, as counsellors and/or mediators, to work more effectively with parents as they make a parenting plan and meet challenges they may experience with their children. This course is a companion to FAM103, Effects of Separation and Divorce on Adults. The Effects of Victimization (RP103) Course fees vary by location. Prerequisite(s): None Recommended: RP100 Length: 2 days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 72 This course addresses the nature of the human response to trauma from mental, physical, emotional and spiritual perspectives. A full understanding of what takes place during and after traumatic events will provide not only insight into what victims experience in the aftermath but guidance on the kind of support they deserve from the vast array of helpers in various community, organizational and school settings.We will develop an appreciation for how a relatively brief traumatic event may impact a victim for years to come. We will understand how those who are engaging with victims in restorative processes can play a vital role in preventing revictimization and in empowering individuals towards resolution so that they may move beyond “victim” to “survivor.” Establishing a Community Justice Program (RP104) Prerequisite(s): None Available only on a contract basis Recommended: RP100 Length: 1 day (7 hours) Credit: 1.5 Establishing a community justice (CJ) program begins with the community. Building on experiences with existing programs, this course focuses on designing a process that will lead to the establishment of a CJ program, and provides an overview of the various steps and tasks involved, including how to build capacity within a community that will support a CJ program and how to mobilize that community. The values and philosophy of restorative justice are intrinsic to the process; the course will not provide a “cookie-cutter approach.” 34 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Descriptions Ethical Dilemmas for Mediators (CR326) Course Descriptions Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: One day (7 hours) Credit: 0.5 Fee: $ 165 Dates & Locations: Page 72 In practice, mediators frequently encounter situations that require tough decisions. What’s a mediator to do when personal or professional values are challenged? Professional codes of conduct that govern the mediator can sometimes conflict. How does a mediator sort through the issues and decide what to do? When should clients be referred? When should the mediator terminate the mediation? What happens when the decision isn’t clear? This course will assist you to clarify the application of professional codes of conduct and the “real-world” application of ethical behaviour in the practice of mediation. Instructor: Lee Turnbull Expanding Roles for Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators (CR122) Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $ 595 Dates & Locations: Page 72 This course is for anyone whose work requires them to act as an agent or representative, formally or informally, for persons in conflict. This may include lawyers, mediators, social workers, community advocates, mental health workers, environmental activists and lobbyists. Content includes the changing and expanding roles of conflict resolvers beyond the classical model of third-party neutral or mediator; ways in which agents or representatives can play a strategic role in conflict resolution beyond a traditional positional/adversarial advocacy model; limitations of the traditional model of representation and advocacy for consumers of conflict resolution services; and three new,“cutting-edge” models for representative or agency roles in conflict resolution: oneon-one conflict coaching, legal or other supportive advocacy in mediation and consensus-building processes, and collaborative family lawyering. Instructors: Julie MacFarlane and Bernie Mayer “Made learning easy. Very intuitive, excellent feedback, extremely helpful. Great class, learned a lot.” – Jeff Addison Facilitating Multi-Party Disputes (CR520) Prerequisite(s): CR110A or CR110B, and CR250 or CR260, and CR508 Recommended: CR504 Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 Dates & Locations: Page 72 This course builds on strategies introduced in CR508, Challenges of Facilitating, and is for facilitators who work with multiple groups or organizations. Facilitators are often called upon to resolve conflicts with the group as well as to facilitate. The course presents a framework for helping groups negotiate and resolve disputes, including assessing, convening, gaining buy-in, process design, representation/accountability, negotiating, packaging and implementation of agreements. Other aspects of facilitating in complex settings will also be covered, such as cultural considerations, use of different discussion formats, intervention strategies and the role of face saving. The course offers theory and practical tips, discussion and a small workgroup. Instructor: Sally Campbell 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 35 Course Descriptions The Centre for Conflict Resolution Facilitating Restorative Processes in Educational Communities (RP222) “Awesome instruction, coaching, feedback and direction.” – Debra Hanuse Course Descriptions Learn more about us – attend a free Program and Career Information Session (see page 23) or visit our website at www.jibc.bc.ca/ccr Prerequisite(s): None Recommended: RP100, RP220 Length: 3 days (21 hours) Credit: 1.5 Fee: $ 495 Dates & Locations: Page 72 This course reviews the theory and the skills essential to effective restorative practices. Building upon fundamental conflict resolution skills, the course will assist community program coordinators, volunteers and those in school settings to manage the restorative process in a way that is respectful of all present while maintaining a safe environment. We will review the roles and responsibilities of the facilitator(s) in large-group situations, and the assessment of suitability of incidents for conferencing. We will also address how to identify and involve communities of care, handle pre-conference activities, manage difficult situations, deal with power imbalances, debrief the conference and conduct follow-up procedures. Participants will have opportunities to practice in role-play simulations. Facilitating Restorative Processes in the Workplace (RP223) Prerequisite(s): None Recommended: RP100, RP221 Length: 3 days (21 hours) Credit: 1.5 Fee: $ 495 Dates & Locations: Page 72 Building upon fundamental conflict resolution skills, this course will assist those in organizational settings to implement and manage restorative processes in the workplace. We will review the roles and responsibilities of the facilitator(s) in largegroup situations, and assess the suitability of incidents for restorative processes. We will also address how to handle pre-conference activities, manage difficult situations, deal with power imbalances, debrief the conference and conduct follow-up and referral procedures. Participants will have opportunities to practice in role-play simulations. On-Line Learning Family Violence: Impact on Separation and Divorce (CORR605) Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course This online course in the Family Mediation Certificate provides a general overview of the topic of relationship violence. It examines the dynamics of relationship abuse, particularly during separation and divorce.You will learn theories of abuse, the impact of abuse on family members, screening protocols, interviewing techniques, court remedies and how to arrange a parenting plan. This is a preparatory course for those seeking a career as a family justice counsellor, and is crucial for those who practice family mediation. 36 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Descriptions Forgiveness and Apology in Mediating (CR251) NEW COURSE Course Descriptions Prerequisite(s): CR110A or CR110B, and CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 350 Dates & Locations: Page 73 This practical course takes the principle that “it’s the parties’ dispute” to a deeper level. Forgiveness and apology are not to be sought after, for what this elicits lacks authenticity and subtle power imbalances are often created by such seeking. The mediator can, however, create a setting that invites the parties to a level of engagement where forgiveness and even apology are authentic and can bring about real transformation.This course looks at the subtle dynamics of forgiveness, what the energy of true forgiveness is and how to recognize it. You will explore different perspectives on apology and experience what it means when apology is either authentic or inauthentic. Instructor: Barbara Ashley-Phillips Foundations of Restorative Practices (RP100) Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 Fee: $ 495 Dates & Locations: Page 73 This course provides an overview of all critical components of the Restorative Practices specialization. We will review the history of restorative justice and peacemaking practices, examine the justice process based on degree of community involvement and summarize restorative justice and peacemaking processes as they are being employed worldwide. In order to explore these concepts from personal and cultural perspectives, we will create a community in the classroom and engage participants in a learning experience that will cause them to challenge their traditional assumptions around dealing with crime and conflict – in community, school and organizational/institutional contexts. We will build a foundation for subsequent detailed and specialized training, based on the principles and philosophy of peacemaking and restorative practices, including a holistic, value-based and respectful orientation to practice. Recommended reading: Changing Lenses, by Howard Zehr. Group Dynamics (CR504) Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 73 New dynamics emerge when we apply conflict resolution skills and processes to a group setting. This course looks at group dynamics such as group role functions and leadership, how team building occurs, participation levels, power struggles, hidden agendas, how to manage disruptive behaviour, value differences and how to balance group and individual needs. You will learn how to adapt the two-party conflict resolution model, make collaborative decisions and resolve conflicts in groups. To enroll, you should have a working knowledge of the conflict resolution model and a basic understanding of communication skills. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course fees vary by location. 37 Course Descriptions The Centre for Conflict Resolution Handling Conflict on the Telephone (CR101) Prerequisite(s): None Available only on a contract basis Length: One day (7 hours) Credit: 0.5 Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. This one-day course focuses on learning and practising effective para-verbal and verbal skills for defusing anger and resolving conflict, with an emphasis on the use of the voice. The course is for people who want to develop more skills for responding effectively to anger and conflict over the phone, and will be of particular interest to those with no or few previous courses in the Conflict Resolution Certificate Program. Instructor: Dale Trimble Course Descriptions Intercultural Communications: Bridging the Divide in Conflict Situations (CR552) Available only on a contract basis Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1.0 This course examines cultural differences in communication and their impact in conflict situations. The content includes applications in the workplace and will be useful in communications with co-workers and clients. Participants will learn how intercultural conflict occurs through miscommunication and how to prevent or address intercultural conflict through the use of effective intercultural communication skills. Participants will explore attitudes, behaviours, triggers, frameworks, and verbal and non-verbal messages as they relate to culture. Through structured exercises, discussion and role-plays, participants will have opportunities to increase flexibility in the use of communication skills and develop a greater awareness of the role of culture in communication and conflict. The course builds on skills developed in CR110A or CR110B and takes a universal (not ethnocentric) approach to intercultural communications, and one that can be widely applied in a variety of situations without the presumption of prior cultural knowledge. While this is not a course on understanding the numerous cultures of the world, the skills developed can be used by the participants to gain a better understanding of cultures. Intercultural Negotiations (CR833) Available only on a contract basis Prerequisite(s): CR360 Length: 14 hours Credit: 1.0 This course is the Negotiation Skills for First Nations Communities Specialization offers opportunities to explore personal and cultural identity and build awareness of how those identities impact negotiating behaviour. As intercultural negotiators, it is crucial to understand exactly how values affect the negotiation process.Through presentations, large and small group discussions and role-play exercises, this course will assist participants to explore how cultural values, preferences, biases, blind spots and needs show up in the negotiation and to understand how other negotiators are affected. In addition, the course will cover dealing with power issues, confronting stereotypes and building understanding at the negotiation table. New Correspondence Course! Introduction to Family Justice Services in BC (CORR606) Prerequisite(s): None Length: 21 hours to be completed within 12 weeks Credit: 1.5 Fee: $ 450 Correspondence Course This introductory correspondence course in the Family Mediation Certificate is for mediators and those working in the helping professions. It provides an overview of the various components of the family justice system. You will learn how the courts define legal terms such as custody, access, guardianship and support (but not property division). It explains how the family justice system works and the need to consider issues such as relationship violence. This is a preparatory course for those seeking a career as a family justice counsellor. 38 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Descriptions Course Descriptions Managing the Conflict Within (CR423) Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 73 Conflict situations often provoke strong emotions and reactions such as fear, anger, bitterness, powerlessness, despondency, vulnerability, arrogance and so on.This may lead to internal confusion regarding the conflict itself, resulting in entrenchment of our position, an unsatisfying compromise or a collapse into accommodation. This course is designed to increase levels of self-awareness and self-mastery and to increase your abilities and skills in managing yourself more effectively both when conflict occurs and during the resolution process.Through exercises and awarenessraising techniques, you will develop the skills of inquiry, emotional awareness, self-observation and assessment, self-management and being in the present. Instructors: Joan Balmer and Nikki de Carteret Managing the Hostile Individual (CR108) Prerequisite(s): None Length: Two days (14 hours) Credit: 1 Fee: $ 330 – $ 395 Dates & Locations: Page 73 Many people find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters requires emotional energy and frequently results in increased stress. This course provides alternatives for constructively managing hostile individuals. Attention is given to risk factors and ensuring personal safety. You will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practice a model for defusing hostility and increase you skills in constructively confronting problem behaviour. Instructor: Mario Govorchin “I felt we learned a lot about conflict and had lots of approaches to look non-aggressively at conflict. Instructor let us try/struggle with the Mediating Consciously: Being Real and Becoming Aware (CR858) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: Two days (14 hours) Credit: 1 Fee: $ 350 Dates & Locations: Page 73 This course is a process of ongoing inquiry: what we are doing, how we are doing it and who we are becoming. As part of a group of co-learners proceeding on the dynamic and challenging path called mediation, you will expand your use of mediator interventions beyond the level of skill application to a deeper understanding of mediator participation as conscious strategy. You will discuss and ponder the impact of culture, gender and power, the “transformative” practice, the essence of neutrality, what it means to be impartial and objective (versus neutral) and the nature of your own inner wisdom and intuition. Instructor: Michael Fogel 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr tasks and then offered useful help. Both coaches brought their own self-skills to the class and fit in well with the instructor’s agenda and personality.” – Brian DeBeck 39 Course Descriptions Transfer Credit – The Centre has transfer credit and equivalency agreements with a variety of postsecondary institutions and professional organizations. Consult www.jibc.bc.ca/ccr for more details. The Centre for Conflict Resolution Mediating Court-Based and Non-Relationship Cases Course Descriptions (CR460) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Recommended: CR400 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 73 Mediation cases focusing on financial or contractual issues and/or heading to court require different approaches and styles. This course uses simulations drawn from actual provincial court cases to present you with disputants who have no ongoing relationship, restricted opportunities for creative solutions and/or a highly adversarial and litigious frame of mind. You will learn to adapt an interest-based mediation approach to situations involving nonpayment and other monetary issues that are criteria-based or extremely time-limited, and that may require more directive approaches. You will also practice caucusing, moving from discussion to settlement and agreement writing. This course is for anyone considering involvement in the Court Mediation Practicum Program (page 77), as well as mediators who wish to work in the field of commercial mediation. Mediation Skills Level I (CR250) Prerequisite(s): CR110A or CR110B Recommended: CR260 Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 – $ 572 Dates & Locations: Page 73 Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. This course introduces the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. Please bring a VHS videotape to record your role-play on the final day of the course. Mediation Skills Level II (CR400) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: Five days (35 hours) Credit: 2.5 Fee: $ 790 – $ 850 Dates & Locations: Page 74 This course applies the mediation process and skills from Mediation Skills Level I to more challenging, complex and emotionally charged situations. Skills, theory and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics and adapting the mediation process to meet the needs of participants. This course will also provide you with an opportunity to discuss the development of a personal mediating style, some legal and ethical issues in the mediation field as well as caucusing and co-mediation. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches. Videotape will be used on the final day. 40 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Descriptions Mediation Skills Level III (CR829) Prerequisite(s): Multicultural Issues in Family Justice (FAM109) Prerequisite(s): None Length: 7 hours to be completed within two weeks Credit: 0.5 Fee: $ 275 Online Course This online course in the Family Mediation Certificate is designed to provide an opportunity to explore the realm of personal and cultural sensitivity and how it applies to the working environment of family justice counsellors/mediators in British Columbia. You will be introduced to factors that you need to consider when addressing issues of race, class and/or gender. Through research, case studies and group discussion, you will learn the basic skills needed to be culturally competent in your work with clients. “Fantastic course, good manual, great coaching, fabulous instruction – so very helpful.” – E. Church Course Descriptions CR110A or CR110B, and CR200, CR250, CR260,CR360, CR400 Length: Two days (14 hours) Credit: 1 Fee: $ 350 Dates & Locations: Page 74 Participants in this two-day course will build on the skills and insights gained in Mediation Skills Level II, other foundational work and “real-world” application. You will learn how to deal with more difficult mediation situations by applying previously learned as well as new mediation skills and interventions in innovative and strategic ways. Areas of exploration and practice include balancing content and process, the production and use of a shared base of information, the effect of mediator presence, tracking and shifting focus, getting to the real interest, power and power balancing, mediator assertiveness and directiveness, and mediator participation in problem solving and framing of outcomes. Instructor: Michael Fogel On-Line Learning Negotiating with Difficult People: Making It Hard to Say No (CR362) Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Recommended: CR102 Length: Two days (14 hours) Credit: 1 Fee: $ 350 – $ 395 Dates & Locations: Page 74 At one time or another, everyone has had to negotiate with aggressive, critical or argumentative people. Decision making and implementation are often derailed by entrenched, negatively focused, reactive responses to change and diversity. Trying to resolve issues with people whose behaviour we find challenging often brings us to the limits of our patience and interpersonal skill. This course is designed to help you understand your own reactions to difficult situations and develop skills to effectively overcome the obstacles to reaching successful agreements. Instructor: Arthur Ridgeway 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 41 Course Descriptions The Centre for Conflict Resolution Negotiating within a Labour Context (CR501) Available only on a contract basis Prerequisite(s): None Length: Two days (14 hours) Credit: 1 This course is for people who work within a unionized labour environment and want to improve their negotiation skills as well as workplace relationships. The course focuses on practising being interest-based and solution-focused, maintaining cooperative approaches and attitudes, separating the words from the message and developing the “dispassionate self.” Those who have negotiating as a required component of what they do will find this course particularly useful. Instructors: Deborah White and Larry Gregg Course Descriptions Negotiation Skills Level I (CR260) Prerequisite(s): CR110A or CR110B Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 – $ 572 Dates & Locations: Page 74 Negotiation skills are essential in daily interactions with others.Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Participants are asked to bring a VHS videotape to record their role-play on the final day of the course. Recommended reading: Getting to Yes, by Roger Fisher and William Ury. Negotiation Skills Level II (CR360) Prerequisite(s): CR110A or CR110B, and CR200, CR250, CR260 Length: Five days (35 hours) Credit: 2.5 Fee: $ 790 – $ 850 Dates & Locations: Page 74 This advanced course builds on CR260, Negotiation Skills Level I, to apply an interest-based approach to more complex negotiations. Content includes negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dynamics and resolving impasses. As CR360 is the final prerequisite course for CR950, Conflict Resolution/Negotiation Assessment, coaches’ feedback on participants’ role-plays will be based on the Assessment Role-Play Criteria. For Certificate candidates, it is strongly recommended that CR360 be taken near the end of your 210 hours of classroom training. You must complete CR360 before scheduling your Conflict Resolution/Negotiation Assessment. Recommended reading: Getting Past No, by Roger Fisher and William Ury. 42 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Overcoming the Ideology of Racism in the Criminal Justice System (RP105) Available only on a contract basis Prerequisite(s): None Recommended: RP100 Length: 3 days (21 hours) Credit: 1.5 This practical course is for people working in varied areas of the justice system. It forms a foundation for participants to explore their understanding of racism, diversity, oppression and privilege. Using interactive participation and case studies, we will experience a variety of tools and techniques used in solving cross-cultural conflicts and identity-based conflict. This course is highly recommended for individuals entering or working in the justice, public safety and human services field. Overview of the Criminal Justice System for Aboriginal Community Programs (RP110) Available only on a contract basis Prerequisite(s): None Length: 3 days (21 hours) Credit: 1.5 In addition to benefiting people who currently work with or are interested in working with adults or youth in conflict with the law, this comprehensive preparatory course will be useful to community services and programs whose clients are affected by involvement with the criminal justice system.The course content has been developed specifically to meet the needs and issues of Aboriginal communities. The course will give learners an entry-level understanding of the Canadian adult and youth justice system, as well as practical skills for working effectively with adults and youth who are in conflict with the law. Course materials adapted from the JI’s Corrections and Community Justice Division cover the various duties and functions of probation officers, adult correctional officers and youth custody workers. The knowledge and skills gained from this course will help service providers liaise effectively with justice system personnel and provide better service to their clientele. Course Descriptions NEW COURSE Course Descriptions Program Calendar September 2003 / August 2004 NEW COURSE “An excellent instructor with Peacemaking Circles: A Process for Building Consensus and Relationships (RP205) Prerequisite(s): None Recommended: RP100, CR110A or CR110B, CR102 Length: 3 days (21 hours) Credit: 1.5 Fee: $ 545 Dates & Locations: Page 74 This course calls upon the experience of using peacemaking circles in sentencing, child protection cases and human rights, and in addressing public and private conflicts within and between various organizations, agencies and groups. The course addresses how circles can be adapted to a wide range of conflicts. We will cover the guiding principles and fundamental practices of the circle. We will describe the various stages of a circle process and the responsibility of keepers. The thrust of the course will be to explore how circles can be adapted and applied to many different situations where the objectives are to generate innovative solutions, build relationships of trust, foster respect for different values/perspectives and work towards a sustainable consensus. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr lots of knowledge. I had a great time and this was an eye-opening experience.” – Judy Hamanishi 43 Course Descriptions The Centre for Conflict Resolution The Power of Dialogue: Constructive Conversations on Divisive Issues (CR115) Course Descriptions Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $ 950 Date & Locations: Page 74 This course is delivered by instructors from the Public Conversations Project (PCP) in Watertown, Massachusetts. The central objective of PCP’s approach to dialogue is “to avoid repeating unproductive debates and to invite new conversations.” Dialogues based on PCP principles take many forms. They offer conversational structures that invite and permit adversaries to step back from the kind of speaking that amplifies distance and polarization, and to enter instead into conversation that is personal, nuanced, complex and contactful. Often, the resulting shift in relationship between opponents opens the door to possibilities that were previously obscured or entirely underdeveloped. In this course, you will gain an understanding of the principles and practices underlying the PCP approach to dialogue facilitation through experiential exercises and faculty presentations, and by design and facilitation of a complete PCP-type dialogue in an extended simulation. In this hands-on process, you will learn how to apply the key elements of PCP dialogues. The tuition fee includes a networking lunch, snacks, coffee, and course materials. Instructors: Ann McBroom and Robert Stains The Practice of Mediation (CR557) Prerequisite(s): CR110A or CR110B, and CR250, CR260, CR400 Length: One day (7 hours) Credit: 0.5 Fee: $ 220 Dates & Locations: Page 75 A solid understanding of the nuts and bolts of mediation practice is essential to succeed as a mediator. This course focuses on setting up and developing a mediation practice. Topics include: agreements to mediate, marketing, identifying personal target markets, fees, mediation insurance, networking, publishing, resources for mediators and drafting agreements. This course will be helpful to beginning mediators as well as to those who have been in practice for some time and wish to further develop marketing strategies. A copy of Forrest S. Mosten’s Mediation Career Guide: A Strategic Approach to Building a Successful Practice (San Francisco: Jossey-Bass, 2001) will be supplied to each participant and is included in the course fee. Instructor: Lee Turnbull On-Line Learning Professional Ethics and Standards of Conduct (FAM102) Prerequisite(s): None Length: 7 hours to be completed within two weeks Credit: 0.5 Fee: $ 285 Online Course This online course in the Family Mediation Certificate is designed to stimulate thought and conversation for the participant in the area of professional conduct and ethics when working as an employee of the British Columbia Ministry of Attorney General.The course examines moral behaviour with an exploration of integrity, both personal and professional. Participants will be provided with Corrections Branch standards and policy and the Family Mediation Canada Code of Conduct, which provides guidelines and structure in relation to professional conduct and ethical behaviour. You will also be provided with a guide to moral decision making, which will assist you in working through the scenarios in this course as well as situations that may arise in the workplace. Activities, self-tests, discussions and assignments are used throughout the course to make the material relevant to participants. 44 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Questions and Questioning (CR318) Prerequisite(s): CR110A or CR110B Length: One day (7 hours) Credit: 0.5 Fee: $ 165 Dates & Locations: Page 75 Basing negotiation or mediation on interests is an activity that is enormously assisted by the conscious use of questions. Questions can be facilitative, directive, accusatory, helpful or condemnatory.They evoke ideas, illuminate culture, encourage images and invite articulation. How do we make the question a tool of art in the hands of a principled asker? How can we use questions to ensure an honest, curious and thorough inquiry? This course will be practice-oriented, focusing on the issues raised by participants. Come prepared to ask and learn. Instructor: Gordon Sloan Reality Check: Mediation (CR920) Prerequisite(s): CR110A or CR110B, and CR250, CR400 Length: One day (7 hours) Credit: 0.5 Fee: $ 310 – $ 325 Dates & Locations: Page 75 Self-reflection and self-evaluation are crucial components of mediation practice. This one-day course provides beginning mediators with an opportunity to compare their self-evaluation against detailed and concrete feedback from a senior instructor. A small class of four participants will role-play and receive feedback based on the criteria for the mediation assessment. CR920 is recommended for assessment preparation. Participants are asked to bring a VHS videotape to record their role-play. Course Descriptions Most classes are limited to 20 participants – don’t be disappointed – register today! See page 89 for details. Course fees vary by location. Course Descriptions Program Calendar September 2003 / August 2004 You must receive a reality check package prior to attending your reality check. For more information, call Ximena Ibacache at 604-528-5610. Reality Check: Negotiation (CR910) Prerequisite(s): CR110A or CR110B, and CR260, CR360 Length: One day (7 hours) Credit: 0.5 Fee: $ 250 – $ 265 Dates & Locations: Page 75 This course provides participants with an opportunity to work interactively with an instructor in negotiation role-plays. With a maximum class size of four, each participant receives individualized and immediate feedback from the instructor. Feedback consists of constructive comments about strengths as well as areas that need additional work, with reference to the criteria for successful assessment completion. CR910 is recommended for assessment preparation. Please bring a VHS videotape to record your role-play. Course fees vary by location. You must receive a reality check package prior to attending your reality check. For more information, call Ximena Ibacache at 604-528-5610. Reconciling Differences (CR834) Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 380 Dates & Locations: Page 75 In conflict situations, we are continually challenged and confronted with differences in perspective, style, need and emotion. Understanding the interpersonal dynamics underlying behaviours is an essential skill in the conflict resolution process. Through working with personality preferences as measured by the Myers-Briggs Type Indicator and differences in interpersonal needs as measured by Fundamental Interpersonal Relationship Orientation – Behaviour (FIRO-B), you will gain an understanding of how these factors contribute to conflict and can be used to facilitate its resolution. Instructor: Arthur Ridgeway 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr “A wonderful program. Pulls it all (previous content) together and takes it deeper.” – Neil Godin 45 Course Descriptions Course fees vary by location. Course Descriptions On-Line Learning “Feedback on final role-play was very/extremely helpful to me in identifying strengths and weaknesses.” – Debra Hanuse The Centre for Conflict Resolution Resolving Conflict in the Workplace (CR110B) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $ 495 – $ 550 Dates & Locations: Pages 75/76 This course is equivalent to CR110A, Dealing with Interpersonal Conflict, with a specific focus on workplace conflict situations. You will assess your own conflict style and broaden your range of ways to resolve conflicts effectively. Emphasis is on effective communication and on skills, concepts and approaches for collaborative conflict resolution. This highly participatory course emphasizes increasing self-awareness and skill development through structured exercises and simulations. Please bring a VHS videotape to record your role-play on the final day of the course. Participants must take either this course or CR110A as a prerequisite for all other required courses. Role of the Family Justice Counsellor (FAM101) Prerequisite(s): None Length: 21 hours to be completed within six weeks Credit: 1.5 Fee: $ 475 Online Course This online course in the Family Mediation Certificate provides a context for how family justice services are delivered in British Columbia. You will learn about the role of family justice counsellors and how they work with clients. Case studies and observation of others will be used to reinforce and assess the learning. The course uses material from the Family Relations Act and the Family Justice Services Manual of Operations. Activities, self-tests, discussions and assignments throughout the course are designed to make the material relevant to participants. Separate Meetings: Pre-Mediation and Caucusing (CR415) Prerequisite(s): CR110A or CR110B, and CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 350 Dates & Locations: Page 76 Mediators may meet separately with the parties in a pre-mediation format or caucus with them during the joint session or between joint sessions. These meetings and related conversations are key components of the mediation process, and they present their own set of challenges and strategies.The mediator should conduct these meetings efficiently and productively while ensuring balance, trust and impartiality. In this course, you will learn to recognize when, how and under what circumstances it is appropriate to meet separately with the parties. You will practice pre-mediation and joint session caucusing in role-play simulations with the support and assistance of skill coaches. Instructor: Michael Fogel Shifting from Positions to Interests (CR302) Prerequisite(s): CR110A or CR110B, and CR260 or CR250 Recommended: CR102 Length: Two days (14 hours) Credit: 1 Fee: $ 350 – $ 395 Dates & Locations: Page 76 Whether in the context of negotiation, mediation or interpersonal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working towards interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns and fears that support the opposing positions. This course is designed to help you reach positive outcomes through a deeper exploration of positions, interests and intentions. You will enhance skills aimed at eliciting underlying interests, illuminating blocks, facilitating processes, establishing positive outcomes and generating a wider range of choices. Instructor: Arthur Ridgeway 46 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Substance Abuse Issues in Family Justice (FAM108) Course Descriptions On-Line Learning Supervised Coaching Sessions (CR121) Prerequisite(s): CR110A or CR110B Length: 4 hours Credit: 0.5 for every two sessions completed Fee: $ 85 Dates & Locations: Page 76 Do you want high-level feedback and coaching? More practice? Take advantage of our evening coached sessions to build your skills and confidence. Work on applications in your workplace, try out approaches to challenging real-life situations and gain a deeper level of self-awareness regarding your effectiveness. These sessions integrate personal/ professional coaching with skills coaching and are also useful in preparing for assessments. Register for any number of sessions and receive 0.5 credit for every two sessions completed. Course Descriptions Prerequisite(s): None Length: 7 hours to be completed within two weeks Credit: 0.5 Fee: $ 275 Online Course This online course in the Family Mediation Certificate is for family mediators and counsellors who work with families. It explores the nature of substance use in our society and looks at the complexities of substance use as it affects families. The course is designed to provoke thinking around the central themes regarding treatment, such as harm reduction, to provide resources for clients and to give you a greater understanding of the symptoms and effects of substances and alcohol and the link between substance abuse and alcohol. NEW COURSE Team Negotiations (CR832) Available only on a contract basis Prerequisite(s): CR360 Length: Two days (14 hours) Credit: 1.0 This course is the Negotiation Skills for First Nations Communities Specialization will provide knowledge and skills in negotiating as a team.Through lecture, discussion, small group work demonstrations, and a team role-play, participants will look at team development, the roles of team members and dealing with team conflict. As well, the course will cover issues of accountability and representativeness including keeping the community informed and supportive, dealing with community expectations and ensuring that the negotiating team remains responsive to community input. Participants will prepare for a negotiation, negotiate and evaluate the negotiation using consensus principles. The Theory and Practice of Problem-Solving Models (CR422) Prerequisite(s): CR110A or CR110B and CR250 Recommended: CR360, CR400 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 69 Mastering the art of negotiation and mediation is a multi-dimensional puzzle. Communication skills, positions to interests and the four-stage model are pieces of that puzzle. The problem-solving context provides participants with strategies for putting these pieces together. You will gain practical tools and theories for decision making, problem analysis and process design that support all stages of negotiation and mediation. Strengthening your ability to make conscious use of these tools frees you to let go of formal models and allow more of your natural style to guide your practice. Instructor: Terry Neiman 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 47 Course Descriptions NEW COURSE “Great Course, instructions Course Descriptions and coaching. Very valuable and helpful.” – Elaine Church NEW COURSE Learn more about us – attend a free Program and Career Information Session (see page 23) or visit our website at www.jibc.bc.ca/ccr 48 The Centre for Conflict Resolution Transforming Organizations through Restorative Practices (RP221) Prerequisite(s): None Recommended: RP100 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 76 As organizational life becomes more complex and specialized, the need to find ways to integrate differences across many dimensions becomes crucial. Managers, administrators, workers and business professionals all need to find ways where their expertise and interests can come together in partnership to further the organization’s mission. This course offers a balanced approach to creating the space for difficult conversations using dialogue to build sustainable relationships and sustainable outcomes. We will explore the design and implementation of restorative practices in organizational life that lead to change that makes a difference, rather than change that is simply for the sake of change. Recommended reading: The Fifth Discipline: The Art and Practice of the Learning Organization, by Peter Senge; Dialogue and the Art of Thinking Together: A Pioneering Approach to Communicating in Business and in Life, by William Isaacs. Understanding the Effects of Violence in Communities: Aboriginal Perspectives (RP111) Available only on a contract basis Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 In this course participants will look at the outcomes of a colonial legacy in First Nations communities across Canada. While First Nations themselves vary in culture, size and environment, the social issues are similar in each community. This course will examine how First Nations peoples use traditional knowledge, skills and abilities integrated with a holistic approach to help heal the scars left by colonization and the roles individuals, communities and governments play in the entire process. Unfinished Business (CR316) Prerequisite(s): CR110A or CR110B, and one of CR200, CR250 or CR260 Length: Two days (14 hours) Credit: 1 Fee: $ 350 Dates & Locations: Page 76 Withheld feelings of anger, hurt, mistrust and resentment often impede the process of resolving a conflict. Unreasonable demands, attacks and outbursts are symptoms of unfinished business that clouds present issues. Judgements prevailing throughout a relationship lock out perceptions of the other and limit the options for resolution. This course focuses on developing skills for getting past unfinished business by clearing judgements, acknowledging hurt, reducing defensiveness and working towards a trusting relationship. It focuses on personal and work-related conflicts. Instructor: Arthur Ridgeway 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Use It or Lose It Clinic (CR930) Prerequisite(s): CR110A or CR110B Length: One day (7 hours) Credit: 0.5 Fee: $ 165 Dates & Locations: Page 76 Practice is the most critical factor in gaining competence and confidence in collaborative conflict resolution. Coached practice with feedback is especially valuable. This one-day clinic operates like the coached role-play day of a required course, except that participants choose the skill area they want to work on: interpersonal conflict resolution, dealing with anger, mediation or negotiation. This course will be helpful to those returning to the Certificate Program after an absence who want a skills check, to those who need it to meet the attendance and participation requirements of another course for credit and to those who want to focus skill development in a particular area. Values, Ethics and Philosophies in Aboriginal Community Programs (RP106) Prerequisite(s): None Available only on a contract basis Recommended: RP100 Length: Two days (14 hours) Credit: 1.0 This interactive and challenging course is designed for discussion and reflection on values, ethics and philosophies in Aboriginal programs. It will provide us with the opportunity to create and define ethical guidelines that are appropriate to our organization and culture, and encourage proactive thinking about issues common to small communities in particular. We will look at strategies for handling ethical dilemmas, the impact of colonization, cultural ethics, organizational ethics and personal values. The intent is to help foster the notion of the reflective practitioner. Workplace Options: Conflict Resolution in Action (CR262) Prerequisite(s): CR110A or CR110B; CR260 and/or CR250 Length: Two days (14 hours) Credit: 1 Fee: $ 330 Dates & Locations: Page 76 Due to lack of time, credibility or cooperation, many managers do not have the opportunity to use formal conflict resolution processes to address workplace issues. There may a shifting range of people involved in the conflict, or the issue may require more than individual collaboration. Further complications may include issues of diversity in the form of cultural or gender differences, and the impact of rapid organizational change. Such problems may require a range of interventions, often calling for creative application of the values and principles of conflict resolution combined with a multi-faceted delivery method. You will develop a repertoire of assessment and intervention tools for handling difficult situations through discussion, skills practice, case studies and simulations. Instructor: Margaretha Hoek 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Descriptions “Instructor creative, very good teacher – real ease in getting across the concepts.” – Mark Collins Course Descriptions Program Calendar September 2003 / August 2004 NEW COURSE NEW COURSE 49 Special Events with Leading-Edge Practioners The Centre for Conflict Resolution The Power of Dialogue: Constructive Conversations on Divisive Issues (CR115) Prerequisite(s): None Length: Three days (21 hours) Credit: 1.5 Fee: $ 950 Dates: March 25–27 Location: New Westminster This course is delivered by instructors from the Public Conversations Project (PCP) in Watertown, Massachusetts. The central objective of PCP’s approach to dialogue is “to avoid repeating unproductive debates and to invite new conversations.” Dialogues based on PCP principles take many forms. They offer conversational structures that invite and permit adversaries to step back from the kind of speaking that amplifies distance and polarization, and to enter instead into conversation that is personal, nuanced, complex and contactful. Often, the resulting shift in relationship between opponents opens the door to possibilities that were previously obscured or entirely underdeveloped. Course Descriptions Take note! In this course, you will gain an understanding of the principles and practices underlying the PCP approach to dialogue facilitation through experiential exercises and faculty presentations, and by design and facilitation of a complete PCP-type dialogue in an extended simulation. In this hands-on process, you will learn how to apply the key elements of PCP dialogues. The tuition fee includes a networking lunch, snacks, coffee, and course materials. ANN McBROOM is a conflict resolution professional at the King County Alternative Dispute Resolution Program in Seattle, WA. Ann has been the manager of the Centre since 1989 and has developed and presented training for all levels of government and consulted in conflict system improvements and meeting design. She has also worked with the Sound Options Mediation and Training Group in Bainbridge Island, WA and as the Director of Bellevue, WA Community Mediation Program. ROBERT R. STAINS JR. M.Ed., LMFT, is the program Director of the Public Conversations Project and is on the faculty of the Family Institute of Cambridge. At PCP he provides training and consultation to practitioners and organizations on creating openings for constructive conversations in the midst of conflict. He co-developed and co-presents the “Power of Dialogue” and “Inquiry as Intervention” workshops. Robert also serves as a consultant to the Interpersonal Skills Component of the Harvard Negotiation Project at Harvard Law School and maintains a private mediation, consulting and training practice in Beverly, MA. Conflict Prevention and Resolution through Organizational Design (CR361) Prerequisite(s): CR110A or CR110B Length: Two days (14 hours) Credit: 1.0 Fee: $ 415 Dates: June 14–15 Locations: New Westminster Often communication and conflict resolution skills are not sufficient to create a healthy, productive workplace because organizational cultures, structures and systems get in the way. A practical framework is needed for breaking down long-standing barriers and replacing outdated management models and practices with a new paradigm of teamwork, self-management and organizational democracy. This course focuses on designing organizational structures and systems and changing workplace cultures to ones shaped by values, ethics and integrity. KEN CLOKE is the director of the Centre for Dispute Resolution in Santa Monica, California. He is a mediator, arbitrator, consultant, author and trainer specializing in resolving complex multi-party conflict. Bullying in the Workplace: The Organizational Response (CR114) Prerequisite(s): None Length: One day (7 hours) Credit: 0.5 Fee: $ 125 Date: Nov 26 Location: New Westminster Bullying among employees is a form of harassment that is just recently coming to light in Canada. Quebec, the first province to address the serious impact of workplace bullying, has just passed legislation to take effect in 2004. In response to this rapidly growing awareness of workplace bullying and the toll it takes on employees throughout an organization, this course is designed to address the problem with those responsible for workplace health, safety and morale. Topics include: 50 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Special Events with Leading-Edge Practioners What is workplace bullying? Why, when and where does it most often occur? ■ Why is bullying one of the most difficult forms of harassment to address? ■ How does our local experience of bullying differ from that described in current literature? The instructors will provide research, insights and practical suggestions supported by their work in assisting organizations to respond to this pervasive issue. This course is for private, public and nonprofit sector managers and supervisors, human resources personnel, union representatives, workplace harassment/respectful workplace consultants and employee and family assistance personnel. The tuition fee of $125 includes a networking lunch, coffee, and course materials. ■ ■ Take note! Course Descriptions MARJE BURDINE, M.Ed., is a Respectful Workplace Advisor with BC Rapid Transit Company (SkyTrain), where she has been instrumental in developing an anti-bullying program and policy. She has extensive background in workplace conflict resolution and harassment issues, primarily with BC Hydro, SkyTrain, Matsqui Federal Institution, and the BC Ministry of Attorney General. KENT HIGHNAM, Cert. ConRes., M.A., has a professional background in international relations and public relations. As the communications coordinator for the Community Social Services Employers’ Association, Kent deals with union/management issues, human resource management and organizational development. Kent instructs in conflict resolution and negotiation for several public and private organizations, including as a lecturer for Simon Fraser University. ED JACKSON, Cert. ConRes., CGA, is an organizational consultant specializing in conflict resolution programs, training and mediation. As an advisor to federal and provincial ministries and both private and public sector organizations, he has designed and coordinated the implementation of Respectful Workplace Programs and has facilitated workplace disputes involving bullying. Expanding Roles for Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators (CR122) Prerequisite(s): None Length:Two days (14 hours) Credit: 1.0 Fee: $ 595 Dates: April 19–20 Location: New Westminster This course is for anyone whose work requires them to act as an agent or representative, formally or informally, for persons in conflict. This may include lawyers, mediators, social workers, community advocates, mental health workers, environmental activists and lobbyists. Content includes the changing and expanding roles of conflict resolvers beyond the classical model of third-party neutral or mediator; ways in which agents or representatives can play a strategic role in conflict resolution beyond a traditional positional/adversarial advocacy model; limitations of the traditional model of representation and advocacy for consumers of conflict resolution services; and three new, “cuttingedge” models for representative or agency roles in conflict resolution: one-on-one conflict coaching, legal or other supportive advocacy in mediation and consensus-building processes, and collaborative family lawyering. Instructors: Julie MacFarlane and Bernie Mayer JULIE MACFARLANE, is a tenured half-time Full Professor at the Faculty of Law of the University of Windsor (on leave). During 2002-2003 she is Visiting Professor at Osgoode Hall Law School, Toronto, where she is co-director of the Master in Law (ADR) Program. Dr. Macfarlane devotes the other half of her time to her consulting practice, which offers conflict resolution service, training, facilitation and systems design for a range of public and private sector clients. Dr. Macfarlane is the editor of Dispute Resolution: Readings and Case Studies as well as numerous periodical articles on dispute resolution and mediation. BERNIE MAYER, Ph.D., is a partner at CDR Associates in Boulder, Colorado, where he provides democratic decisionmaking and conflict management assistance to business, government agencies, professionals and organizations in the public sector. He has mediated or facilitated the resolution of many different types of conflicts, including labour/ management, public policy and ethnic conflicts. Bernie has written extensively on conflict resolution and is the author of The Dynamic of Conflict Resolution: A Practitioner’s Guide (Jossey-Bass, 2000). 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 51 Course Listing by Date The Centre for Conflict Resolution Course Listing by Date Date Course Location Fee Sep 8–9 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Sep 10–12 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Sep 15 Reality Check: Negotiation (CR910) New Westminster $ 250 Sep 15–16 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Sep 15–16 Shifting from Positions to Interests (CR302) New Westminster $ 350 Sep 17–18 Negotiating with Difficult People (CR362) New Westminster $ 350 Sep 17–19 Negotiation Skills Level I (CR260) New Westminster $ 495 Sep 22 Reality Check: Negotiation (CR910) New Westminster $ 250 Sep 22–24 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Sep 23 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Sep 24–26 Dealing with Anger (CR200) New Westminster $ 495 Sep 25–26 Critical Skills for Communicating in Conflict (CR102) Victoria Campus $ 395 Sep 29–30 Critical Skills for Communicating in Conflict (CR102) YWCA $ 330 Sep 29–Oct 1 Dealing with Interpersonal Conflict (CR110A) Victoria Campus $ 510 Oct 1–3 Dynamics of Power (CR320) New Westminster $ 495 Oct 1–3 Mediation Skills Level I (CR250) YWCA $ 495 Oct 6 Assessment: Negotiation (CR950) New Westminster $ 415 Oct 6–7 Criticism: How to Give and Receive It (CR206) New Westminster $ 330 Oct 6–8 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Oct 7 Assessment: Negotiation (CR950) New Westminster $ 415 Oct 7–8 Asserting Yourself in Conflict Situations (CR105) Victoria Campus $ 395 Oct 8 Reality Check: Negotiation (CR910) New Westminster $ 250 Oct 9 Reality Check: Negotiation (CR910) New Westminster $ 250 Oct 14–16 Negotiation Skills Level I (CR260) New Westminster $ 495 Oct 15–17 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Oct 15–17 Negotiation Skills Level I (CR260) Victoria Campus $ 510 Oct 20–21 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Oct 20–22 Dealing with Anger (CR200) Victoria Campus $ 510 Oct 20–24 Negotiation Skills Level II (CR360) New Westminster $ 790 Oct 22–24 Dealing with Anger (CR200) New Westminster $ 495 Oct 23–24 Critical Skills for Communicating in Conflict (CR102) NIC Courtenay $ 525 Oct 24–25 Critical Skills for Communicating in Conflict (CR102) OUC Penticton $ 450 Oct 27 Assessment: Negotiation (CR950) New Westminster $ 415 Oct 27–29 Mediation Skills Level I (CR250) New Westminster $ 495 Oct 28 Assessment: Negotiation (CR950) New Westminster $ 415 Oct 28–30 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Oct 30 Questions and Questioning (CR318) New Westminster $ 165 Victoria Campus $ 510 Oct 30–Nov 1 Mediation Skills Level I (CR250) 52 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Date Course Location Fee Nov 3–4 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Nov 3–4 Group Dynamics (CR320) New Westminster $ 330 Nov 3–4 Shifting from Positions to Interests (CR302) Victoria Campus $ 395 Nov 3–5 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Nov 3–5 Foundations of Restorative Practices (RP100) New Westminster $ 495 Nov 4 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Nov 5–6 Challenges of Facilitating (CR508) New Westminster $ 330 Nov 5–7 Negotiation Skills Level I (CR260) New Westminster $ 495 Nov 6–7 Effects of Victimization (RP103) New Westminster $ 330 Nov 7 Reality Check: Negotiation (CR910) New Westminster $ 250 Nov 7 The Art of Reframing (CR366) New Westminster $ 165 Nov 12–13 Critical Skills for Communicating in Conflict (CR102) Victoria Campus $ 395 Nov 12–14 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Nov 12–14 Mediation Skills Level I (CR250) New Westminster $ 495 Nov 14 Reality Check: Negotiation (CR910) New Westminster $ 250 Nov 17–19 Dealing with Anger (CR200) New Westminster $ 495 Nov 17–19 Dealing with Defensiveness in Conflict (CR319) New Westminster $ 495 Nov 17–19 Resolving Conflict in the Workplace (CR110B) Victoria Campus $ 510 Nov 17–21 Mediation Skills Level II (CR400) New Westminster $ 790 Nov 20–21 Coaching Others in Conflict Situations (CR111) New Westminster $ 330 Nov 20–21 Critical Skills for Communicating in Conflict (CR102) UCFV Abbotsford $ 330 Nov 20–22 Dealing with Interpersonal Conflict (CR110A) NIC Campbell River $ 572 Nov 24 Reality Check: Mediation (CR920) New Westminster $ 310 Nov 24 The Art of Reframing (CR366) Victoria Campus $ 190 Nov 24–25 Culture in Mediation: Enriching the Process (CR253) New Westminster $ 330 Nov 24–25 Asserting Yourself in Conflict Situations (CR105) YWCA $ 330 Nov 26 Bullying in the Workplace: The Organizational Response (CR114) New Westminster $ 125 Nov 26 Reality Check: Negotiation (CR910) Victoria Campus $ 265 Nov 26–28 Dealing with Interpersonal Conflict (CR110A) YWCA $ 495 Nov 27–29 Resolving Conflict in the Workplace (CR110B) OUC Vernon $ 550 Nov 28 Reality Check: Mediation (CR920) New Westminster $ 310 Dec 1 Use It or Lose It (CR930) New Westminster $ 165 Dec 1–2 Managing the Hostile Individual (CR108) New Westminster $ 330 Dec 1–3 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Dec 2 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Dec 3–5 Mediation Skills Level I (CR250) New Westminster $ 495 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course CourseSchedules Listing by and DateFees Program Calendar September 2003 / August 2004 53 Course Listing by Date Course Listing by Date 54 The Centre for Conflict Resolution Date Course Location Fee Dec 3–5 Dealing with Defensiveness in Conflict (CR319) Victoria Campus $ 510 Dec 4–5 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 495 Dec 8 Assessment: Negotiation (CR950) New Westminster $ 415 Dec 8–10 Negotiation Skills Level I (CR260) New Westminster $ 495 Dec 8–12 Negotiation Skills Level II (CR360) New Westminster $ 790 Dec 8–12 Mediation Skills Level II (CR400) Victoria Campus $ 850 Dec 9 Assessment: Negotiation (CR950) New Westminster $ 415 Dec 15 Assessment: Mediation (CR975) New Westminster $ 515 Dec 15–16 Shifting from Positions to Interests (CR302) New Westminster $ 350 Dec 15–17 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Dec 16 Assessment: Mediation (CR975) New Westminster $ 515 Dec 17–18 Reconciling Differences (CR834) New Westminster $ 380 Dec 17–19 Dealing with Anger (CR200) New Westminster $ 495 Jan 8–9 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Jan 12–14 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Jan 12–14 Dealing with Anger (CR200) YWCA $ 495 Jan 19–20 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Jan 19–21 Negotiation Skills Level I (CR260) New Westminster $ 495 Jan 20 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Jan 21–23 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Jan 22–23 Managing the Conflict Within (CR423) New Westminster $ 330 Jan 26–27 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Jan 26–28 Dealing with Interpersonal Conflict (CR110A) Victoria Campus $ 510 Jan 26–30 Mediation Skills Level II (CR400) New Westminster $ 790 Jan 28–29 Separate Meetings: Pre-Mediation and Caucusing (CR415) New Westminster $ 350 Jan 28–30 Dealing with Anger (CR200) New Westminster $ 495 Feb 2 Reality Check: Negotiation (CR910) New Westminster $ 250 Feb 3 Reality Check: Negotiation (CR910) New Westminster $ 250 Feb 3–5 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Feb 4–6 Negotiation Skills Level I (CR260) New Westminster $ 495 Feb 5–7 Negotiation Skills Level I (CR260) Victoria Campus $ 510 Feb 9–10 Critical Skills for Communicating in Conflict (CR102) Victoria Campus $ 395 Feb 9–11 Mediation Skills Level I (CR250) New Westminster $ 495 Feb 12 Assessment: Negotiation (CR950) Victoria Campus $ 430 Feb 12–13 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Feb 12–13 Workplace Options: Conflict Resolution in Action (CR262) New Westminster $ 330 Feb 16–17 Criticism: How to Give and Receive It (CR206) $ 330 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr New Westminster Course Listing by Date Date Course Location Fee Feb 16–20 Negotiation Skills Level II (CR360) New Westminster $ 790 Feb 18–19 The Theory and Practice of Problem-Solving Models (CR422) New Westminster $ 330 Feb 18–20 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Feb 19–20 Asserting Yourself in Conflict Situations (CR105) Victoria Campus $ 395 Feb 19–21 Dealing with Anger (CR200) NIC Campbell River $ 572 Feb 23–24 Shifting from Positions to Interests (CR302) New Westminster $ 350 Feb 23–25 Dealing with Anger (CR200) New Westminster $ 495 Feb 23–25 Negotiation Skills Level I (CR260) YWCA $ 495 Feb 25–26 Unfinished Business (CR316) New Westminster $ 350 Feb 25–27 Mediation Skills Level I (CR250) Victoria Campus $ 510 Feb 26 Assessment: Negotiation (CR950) New Westminster $ 415 Feb 26–27 Asserting Yourself in Conflict Situations (CR105) YWCA $ 330 Feb 26–28 Mediation Skills Level I (CR250) OUC Penticton $ 550 Feb 27 Assessment: Negotiation (CR950) New Westminster $ 415 Mar 1 The Practice of Mediation (CR557) New Westminster $ 220 Mar 1–3 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Mar 2 Ethical Dilemmas for Mediators (CR326) New Westminster $ 165 Mar 2 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Mar 3–4 Defining Issues and Setting the Agenda (CR252) New Westminster $ 330 Mar 4 Reality Check: Mediation (CR920) New Westminster $ 310 Mar 5 Reality Check: Mediation (CR920) New Westminster $ 310 Mar 8–9 Group Dynamics (CR504) New Westminster $ 330 Mar 8–10 Dealing with Anger (CR200) Victoria Campus $ 510 Mar 10–11 Challenges of Facilitating (CR508) New Westminster $ 330 Mar 10–12 Mediation Skills Level I (CR250) New Westminster $ 495 Mar 10–12 Resolving Conflict in the Workplace (CR110B) YWCA $ 495 Mar 15–16 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Mar 15–16 Defining Issues and Setting the Agenda (CR252) Victoria Campus $ 395 Mar 15–17 Dynamics of Power (CR320) New Westminster $ 495 Mar 17–19 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Mar 17–19 Peacemaking Circles: A Process for Building Consensus and Relationships (RP205) New Westminster $ 545 Mar 17–19 Dealing with Anger (CR200) New Westminster $ 495 Mar 18–19 Civil Procedure (CR846) New Westminster $ 330 Mar 19–20 Building Consensus (CR516) Victoria Campus $ 395 Mar 22–24 Negotiation Skills Level I (CR260) New Westminster $ 495 Mar 22–26 Mediation Skills Level II (CR400) New Westminster $ 790 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Program Calendar September 2003 / August 2004 55 Course Listing by Date Course Listing by Date 56 The Centre for Conflict Resolution Date Course Location Fee Mar 23–24 Coaching Others in Conflict Situations (CR111) New Westminster $ 330 Mar 25–26 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Mar 25–27 Dealing with Anger (CR200) OUC Vernon $ 550 Mar 25–27 The Power of Dialogue: New Westminster Constructive Conversations on Divisive Issues (CR115) $ 950 Mar 29 Assessment: Mediation (CR975) New Westminster $ 515 Mar 29–31 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Mar 29–31 Resolving Conflict in the Workplace (CR110B) Victoria Campus $ 510 Mar 30 Assessment: Mediation (CR975) New Westminster $ 515 Mar 30–Apr 1 Mediation Skills Level I (CR250) New Westminster $ 495 Mar 31–Apr 1 Mediation Skills Level III (CR829) New Westminster $ 350 Apr 1-2 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Apr 1–3 Negotiation Skills Level I (CR260) NIC Campbell River $ 572 Apr 2 The Art of Reframing (CR366) New Westminster $ 165 Apr 5 Use It or Lose It (CR930) New Westminster $ 165 Apr 5–6 Managing the Hostile Individual (CR108) Victoria Campus $ 395 Apr 5–7 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Apr 6 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Apr 7 Reality Check: Mediation (CR920) Victoria Campus $ 325 Apr 13 Reality Check: Negotiation (CR910) Victoria Campus $ 265 Apr 13–15 Negotiation Skills Level I (CR260) New Westminster $ 495 Apr 14–16 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Apr 15–16 Group Dynamics (CR504) Victoria Campus $ 395 Apr 16 Reality Check: Negotiation (CR910) New Westminster $ 250 Apr 19 Reality Check: Negotiation (CR910) New Westminster $ 250 Apr 19 The Art of Reframing (CR366) Victoria Campus $ 190 Apr 19–20 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Apr 19–20 Expanding Roles for Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators (CR122) New Westminster $ 595 Apr 19–21 Mediation Skills Level I (CR250) YWCA $ 495 Apr 19–23 Negotiation Skills Level II (CR360) New Westminster $ 790 Apr 21–23 Dealing with Anger (CR200) New Westminster $ 495 Apr 21–23 Resolving Conflict in the Workplace (CR110B) UCFV Abbotsford $ 495 Apr 22–23 Critical Skills for Communicating in Conflict (CR102) YWCA $ 330 Apr 22–24 Dealing with Defensiveness in Conflict (CR319) Victoria Campus $ 510 Apr 23–24 Criticism: How to Give and Receive It (CR206) OUC Penticton $ 450 Apr 26 Reality Check: Negotiation (CR910) New Westminster $ 250 Apr 26 Assessment: Mediation (CR975) Victoria Campus $ 530 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Date Course Location Fee Apr 26–27 Managing the Hostile Individual (CR108) New Westminster $ 330 Apr 26–28 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Apr 26–28 Foundations of Restorative Practices (RP100) New Westminster $ 495 Apr 29–30 Breaking Repetitive Conflict Patterns (CR113) New Westminster $ 330 Apr 29–30 Effects of Victimization (RP103) New Westminster $ 330 Apr 29–30 Challenges of Facilitating (CR508) Victoria Campus $ 395 May 3–5 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 May 3–5 Dealing with Defensiveness in Conflict (CR319) New Westminster $ 495 May 6–7 Mediating Consciously: Being Real and Becoming Aware (CR858) New Westminster $ 350 May 6–8 Negotiation Skills Level I (CR260) Victoria Campus $ 510 May 10–11 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 May 10–11 Shifting from Positions to Interests (CR302) New Westminster $ 350 May 10–12 Negotiation Skills Level I (CR260) New Westminster $ 495 May 10–14 Mediation Skills Level II (CR400) New Westminster $ 790 May 11 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 May 12–13 Negotiating with Difficult People (CR362) New Westminster $ 350 May 12–14 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 May 13–14 Criticism: How to Give and Receive It (CR206) Victoria Campus $ 395 May 13–15 Mediation Skills Level I (CR250) NIC Campbell River $ 572 May 17 Reality Check: Negotiation (CR910) New Westminster $ 250 May 17–19 Mediation Skills Level I (CR250) New Westminster $ 495 May 17–19 Dealing with Interpersonal Conflict (CR110A) Victoria Campus $ 510 May 18 Reality Check: Negotiation (CR910) New Westminster $ 250 May 18–20 Dealing with Anger (CR200) New Westminster $ 495 May 19 Assessment: Negotiation (CR950) New Westminster $ 415 May 20 Assessment: Negotiation (CR950) New Westminster $ 415 May 26–28 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 May 27–28 Mediating Court-Based and Non-Relationship Cases (CR460) New Westminster $ 330 May 27–28 Critical Skills for Communicating in Conflict (CR102) Victoria Campus $ 395 May 31 Reality Check: Mediation (CR920) New Westminster $ 310 May 31–Jun 1 Transforming Organizations through Restorative Practices (RP221) New Westminster $ 330 May 31–Jun 1 Asserting Yourself in Conflict Situations (CR105) YWCA $ 330 Jun 1 Reality Check: Mediation (CR920) New Westminster $ 310 Jun 1–3 Negotiation Skills Level I (CR260) New Westminster $ 495 Jun 2–3 Forgiveness and Apology in Mediating (CR251) New Westminster $ 350 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Program Calendar September 2003 / August 2004 57 Course Listing by Date Course Listing by Date 58 The Centre for Conflict Resolution Date Course Location Fee Jun 2–3 Coaching Others in Conflict Situations (CR111) Victoria Campus $ 395 Jun 2–4 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Jun 2–4 Facilitating Restorative Processes in the Workplace (RP223) New Westminster $ 495 Jun 2–4 Dealing with Anger (CR200) YWCA $ 495 Jun 7 Assessment: Negotiation (CR950) New Westminster $ 415 Jun 7 Reality Check: Negotiation (CR910) Victoria Campus $ 265 Jun 7–8 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Jun 7–8 Balancing Empathy and Assertion (CR327) New Westminster $ 330 Jun 8 Assessment: Negotiation (CR950) New Westminster $ 415 Jun 9–11 Mediation Skills Level I (CR250) New Westminster $ 495 Jun 11–12 Negotiating with Difficult People (CR362) Victoria Campus $ 395 Jun 14–15 Conflict Prevention and Resolution through Organizational Design (CR361) New Westminster $ 415 Jun 14–16 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Jun 14–16 Mediation Skills Level I (CR250) Victoria Campus $ 510 Jun 15–17 Dealing with Anger (CR200) New Westminster $ 495 Jun 17 Assessment: Mediation (CR975) New Westminster $ 515 Jun 17–18 Criticism: How to Give and Receive It (CR206) New Westminster $ 330 Jun 17–18 Asserting Yourself in Conflict Situations (CR105) UCFV Abbotsford $ 330 Jun 18 Assessment: Mediation (CR975) New Westminster $ 515 Jun 18 Assessment: Negotiation (CR950) Victoria Campus $ 430 Jun 21–22 Shifting from Positions to Interests (CR302) New Westminster $ 350 Jun 21–25 Negotiation Skills Level II (CR360) New Westminster $ 790 Jun 22 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Jun 23–24 Building Consensus (CR516) New Westminster $ 350 Jun 23–25 Negotiation Skills Level I (CR260) YWCA $ 495 Jun 24–26 Resolving Conflict in the Workplace (CR110B) Victoria Campus $ 510 Jun 28–29 Asserting Yourself in Conflict Situations (CR105) Victoria Campus $ 395 Jun 28–30 Mediation Skills Level I (CR250) New Westminster $ 495 Jun 28–30 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Jul 5–6 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Jul 5–6 Addressing Harm and Transforming School Culture through Restorative Approaches (RP220) New Westminster $ 330 Jul 5–7 Dynamics of Power (CR320) New Westminster $ 495 Jul 6–10 Negotiation Skills Level II (CR360) Victoria Campus $ 850 Jul 7–9 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Jul 7–9 Dealing with Anger (CR200) New Westminster $ 495 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Date Course Location Fee Jul 7–9 Facilitating Restorative Processes in Educational Communities (RP222) New Westminster $495 Jul 8–9 Civil Procedure (CR846) New Westminster $ 330 Jul 12 Reality Check: Negotiation (CR910) New Westminster $ 250 Jul 12–14 Negotiation Skills Level I (CR260) New Westminster $ 495 Jul 12–14 Dealing with Anger (CR200) Victoria Campus $ 510 Jul 13 Reality Check: Negotiation (CR910) New Westminster $ 250 Jul 14–16 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Jul 19 Reality Check: Mediation (CR920) New Westminster $ 310 Jul 19–20 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Jul 19–20 Group Dynamics (CR504) New Westminster $ 330 Jul 20 Reality Check: Mediation (CR920) New Westminster $ 310 Jul 21–22 Challenges of Facilitating (CR508) New Westminster $ 330 Jul 21–23 Mediation Skills Level I (CR250) New Westminster $ 495 Jul 23 The Art of Reframing (CR366) New Westminster $ 165 Jul Use It or Lose It (CR930) New Westminster $ 165 Jul 26–28 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 Jul 26–28 Dealing with Anger (CR200) New Westminster $ 495 Aug 3–5 Dealing with Interpersonal Conflict (CR110A) New Westminster $ 495 Aug 4–6 Negotiation Skills Level I (CR260) New Westminster $ 495 Aug 9–10 Critical Skills for Communicating in Conflict (CR102) New Westminster $ 330 Aug 9–13 Mediation Skills Level II (CR400) New Westminster $ 790 Aug 10 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) New Westminster $ 85 Aug 16–18 Facilitating Multi-Party Disputes (CR520) New Westminster $ 495 Aug 16–18 Resolving Conflict in the Workplace (CR110B) YWCA $ 495 Aug 17–19 Mediation Skills Level I (CR250) New Westminster $ 495 Aug 19 Assessment: Negotiation (CR950) New Westminster $ 415 Aug 19–20 Managing the Hostile Individual (CR108) YWCA $ 330 Aug 20 Assessment: Negotiation (CR950) New Westminster $ 415 Aug 23–24 Asserting Yourself in Conflict Situations (CR105) New Westminster $ 330 Aug 23–27 Negotiation Skills Level II (CR360) New Westminster $ 790 Aug 25–27 Dealing with Anger (CR200) New Westminster $ 495 Aug 26 Assessment: Negotiation (CR950) New Westminster $ 415 Aug 27 Assessment: Negotiation (CR950) New Westminster $ 415 Aug 30 Assessment: Mediation (CR975) New Westminster $ 515 Aug 30–Sep 1 Negotiation Skills Level I (CR260) New Westminster $ 495 Aug 31 Assessment: Mediation (CR975) New Westminster $ 515 Aug 31–Sep 2 Resolving Conflict in the Workplace (CR110B) New Westminster $ 495 26 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Date Program Calendar September 2003 / August 2004 59 Course Listing by Location Date The Centre for Conflict Resolution Course Instructor Fee New Westminster Campus, 715 McBride Boulevard Course Listing by Location 60 Sep 8–9 Critical Skills for Communicating in Conflict (CR102) Gary Harper $ 330 Sep 10–12 Dealing with Interpersonal Conflict (CR110A) Janice Bateman $ 495 Sep 15 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Sep 15–16 Asserting Yourself in Conflict Situations (CR105) Linda Dobson-Sayer $ 330 Sep 15–16 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 350 Sep 17–18 Negotiating with Difficult People (CR362) Arthur Ridgeway $ 350 Sep 17–19 Negotiation Skills Level I (CR260) Jill Schroder $ 495 Sep 22 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Sep 22–24 Resolving Conflict in the Workplace (CR110B) Jim Toogood $ 495 Sep 23 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Sep 24–26 Dealing with Anger (CR200) Joan Balmer $ 495 Oct 1–3 Dynamics of Power (CR320) Joan Balmer $ 495 Oct 6 Assessment: Negotiation (CR950) Centre Assessor $ 415 Oct 6–7 Criticism: How to Give and Receive It (CR206) Deborah White $ 330 Oct 6–8 Dealing with Interpersonal Conflict (CR110A) Ed Jackson $ 495 Oct 7 Assessment: Negotiation (CR950) Centre Assessor $ 415 Oct 8 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Oct 9 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Oct 14–16 Negotiation Skills Level I (CR260) Sue Yerxa $ 495 Oct 15–17 Resolving Conflict in the Workplace (CR110B) Kelly Henderson $ 495 Oct 20–21 Asserting Yourself in Conflict Situations (CR105) Gary Harper $ 330 Oct 20–24 Negotiation Skills Level II (CR360) Dale Zaiser $ 790 Oct 22–24 Dealing with Anger (CR200) Elizabeth Azmier-Stewart $ 495 Oct 27 Assessment: Negotiation (CR950) Centre Assessor $ 415 Oct 27–29 Mediation Skills Level I (CR250) Donna Soules $ 495 Oct 28 Assessment: Negotiation (CR950) Centre Assessor $ 415 Oct 28–30 Resolving Conflict in the Workplace (CR110B) Gary Harper $ 495 Oct 30 Questions and Questioning (CR318) Gordon Sloan $ 165 Nov 3–4 Critical Skills for Communicating in Conflict (CR102) Janice Bateman $ 330 Nov 3–4 Group Dynamics (CR320) Deborah White $ 330 Nov 3–5 Dealing with Interpersonal Conflict (CR110A) Jill Schroder $ 495 Nov 3–5 Foundations of Restorative Practices (RP100) Phil Gatensby and Terry Waterhouse $ 495 Nov 4 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Date Course Course Listing by Location Instructor Fee Nov 5–6 Challenges of Facilitating (CR508) Deborah White $ 330 Nov 5–7 Negotiation Skills Level I (CR260) Mario Govorchin $ 495 Nov 6–7 Effects of Victimization (RP103) Joe Solanto $ 330 Nov 7 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Nov 7 The Art of Reframing (CR366) Deborah White $ 165 Nov 12–14 Resolving Conflict in the Workplace (CR110B) Gary Harper $ 495 Nov 12–14 Mediation Skills Level I (CR250) Jim Toogood $ 495 Nov 14 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Nov 17–19 Dealing with Anger (CR200) Mario Govorchin $ 495 Nov 17–19 Dealing with Defensiveness in Conflict (CR319) Donna Soules $ 495 Nov 17–21 Mediation Skills Level II (CR400) Ron Monk $ 790 Nov 20–21 Coaching Others in Conflict Situations (CR111) Linda Dobson-Sayer $ 330 Nov 24 Reality Check: Mediation (CR920) Centre Assessor $ 310 Nov 24–25 Culture in Mediation: Enriching the Process (CR253) Sally Campbell $ 330 Nov 26 Bullying in the Workplace: The Organizational Response (CR114) Marj Burdine, Ed Jackson $ 125 and Kent Highnam Nov 28 Reality Check: Mediation (CR920) Centre Assessor $ 310 Dec 1 Use It or Lose It (CR930) Centre Coach $ 165 Dec 1–2 Managing the Hostile Individual (CR108) Mario Govorchin $ 330 Dec 1–3 Resolving Conflict in the Workplace (CR110B) Ed Jackson $ 495 Dec 2 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Dec 3–5 Mediation Skills Level I (CR250) Sandy Dunlop $ 495 Dec 4–5 Critical Skills for Communicating in Conflict (CR102) Derm McNulty $ 495 Dec 8 Assessment: Negotiation (CR950) Centre Assessor $ 415 Dec 8–10 Negotiation Skills Level I (CR260) Deborah White $ 495 Dec 8–12 Negotiation Skills Level II (CR360) Mario Govorchin $ 790 Dec 9 Assessment: Negotiation (CR950) Centre Assessor $ 415 Dec 15 Assessment: Mediation (CR975) Centre Assessor $ 515 Dec 15–16 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 350 Dec 15–17 Dealing with Interpersonal Conflict (CR110A) Terry Harris $ 495 Dec 16 Assessment: Mediation (CR975) Centre Assessor $ 515 Dec 17–18 Reconciling Differences (CR834) Arthur Ridgeway $ 380 Dec 17–19 Dealing with Anger (CR200) Stacey Holloway $ 495 Jan 8–9 Critical Skills for Communicating in Conflict (CR102) Sandy Dunlop $ 330 Jan 12–14 Resolving Conflict in the Workplace (CR110B) $ 495 Stacey Holloway 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Location New Westminster Campus, 715 McBride Boulevard 61 Course Listing by Location Date The Centre for Conflict Resolution Course Instructor Fee New Westminster Campus, 715 McBride Boulevard Course Listing by Location 62 Jan 19–20 Critical Skills for Communicating in Conflict (CR102) Terry Harris $ 330 Jan 19–21 Negotiation Skills Level I (CR260) Jill Schroder $ 495 Jan 20 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Jan 21–23 Dealing with Interpersonal Conflict (CR110A) Linda Dobson-Sayer $ 495 Jan 22–23 Managing the Conflict Within (CR423) Joan Balmer and Nikki de Carteret $ 330 Jan 26–27 Asserting Yourself in Conflict Situations (CR105) Elizabeth Azmier-Stewart $ 330 Jan 26–30 Mediation Skills Level II (CR400) Deborah White $ 790 Jan 28–29 Separate Meetings: Pre-Mediation and Caucusing (CR415) Michael Fogel $ 350 Jan 28–30 Dealing with Anger (CR200) Mario Govorchin $ 495 Feb 2 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Feb 3 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Feb 3–5 Resolving Conflict in the Workplace (CR110B) Jill Schroder $ 495 Feb 4–6 Negotiation Skills Level I (CR260) Dale Zaiser $ 495 Feb 9–11 Mediation Skills Level I (CR250) Lee Turnbull $ 495 Feb 12–13 Critical Skills for Communicating in Conflict (CR102) Jill Schroder $ 330 Feb 12–13 Workplace Options: Conflict Resolution in Action (CR262) Margaretha Hoek $ 330 Feb 16–17 Criticism: How to Give and Receive It (CR206) Deborah White $ 330 Feb 16–20 Negotiation Skills Level II (CR360) Nancy McPhee $ 790 Feb 18–19 The Theory and Practice of Problem-Solving Models (CR422) Terry Neiman $ 330 Feb 18–20 Dealing with Interpersonal Conflict (CR110A) Sue Yerxa $ 495 Feb 23–24 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 350 Feb 23–25 Dealing with Anger (CR200) Nym Hughes $ 495 Feb 25–26 Unfinished Business (CR316) Arthur Ridgeway $ 350 Feb 26 Assessment: Negotiation (CR950) Centre Assessor $ 415 Feb 27 Assessment: Negotiation (CR950) Centre Assessor $ 415 Mar 1 The Practice of Mediation (CR557) Lee Turnbull $ 220 Mar 1–3 Resolving Conflict in the Workplace (CR110B) Mario Govorchin $ 495 Mar 2 Ethical Dilemmas for Mediators (CR326) Lee Turnbull $ 165 Mar 2 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Mar 3–4 Defining Issues and Setting the Agenda (CR252) Ron Monk $ 330 Mar 4 Reality Check: Mediation (CR920) Centre Assessor $ 310 Mar 5 Reality Check: Mediation (CR920) Centre Assessor $ 310 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Date Course Course Listing by Location Instructor Fee Mar 8–9 Group Dynamics (CR504) Joan Balmer $ 330 Mar 10–11 Challenges of Facilitating (CR508) Ron Monk $ 330 Mar 10–12 Mediation Skills Level I (CR250) Deborah White $ 495 Mar 15–16 Critical Skills for Communicating in Conflict (CR102) Nancy McPhee $ 330 Mar 15–17 Dynamics of Power (CR320) Joan Balmer $ 495 Mar 17–19 Dealing with Interpersonal Conflict (CR110A) Brian Frank $ 495 Mar 17–19 Peacemaking Circles: A Process for Building Consensus and Relationships (RP205) Mark Wedge and TBA $ 545 Mar 17–19 Dealing with Anger (CR200) Sue Yerxa $ 495 Mar 18–19 Civil Procedure (CR846) Terry Harris $ 330 Mar 22–24 Negotiation Skills Level I (CR260) Ed Jackson $ 495 Mar 22–26 Mediation Skills Level II (CR400) Donna Soules $ 790 Mar 25–26 Asserting Yourself in Conflict Situations (CR105) Nancy McPhee $ 330 Mar 25–26 Coaching Others in Conflict Situations (CR111) Linda Dobson-Sayer $ 330 Mar 25–27 The Power of Dialogue: Constructive Conversations Ann McBroom and on Divisive Issues (CR115) Robert Stains $ 950 Mar 29 Assessment: Mediation (CR975) Centre Assessor $ 515 Mar 29–31 Resolving Conflict in the Workplace (CR110B) Jim Toogood $ 495 Mar 30 Assessment: Mediation (CR975) Centre Assessor $ 515 Mar 30–Apr 1 Mediation Skills Level I (CR250) Terry Harris $ 495 Mar 31–Apr 1 Mediation Skills Level III (CR829) Michael Fogel $ 350 Apr 1-2 Critical Skills for Communicating in Conflict (CR102) Mario Govorchin $ 330 Apr 2 The Art of Reframing (CR366) Deborah White $ 165 Apr 5 Use It or Lose It (CR930) Centre Coach $ 165 Apr 5–7 Dealing with Interpersonal Conflict (CR110A) Jill Schroder $ 495 Apr 6 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Apr 13–15 Negotiation Skills Level I (CR260) Gary Harper $ 495 Apr 14–16 Resolving Conflict in the Workplace (CR110B) Jill Schroder $ 495 Apr 16 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Apr 19 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Apr 19–20 Asserting Yourself in Conflict Situations (CR105) Jill Schroder $ 330 Apr 19–20 Expanding Roles for Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators (CR122) Julie MacFarlane and Bernie Mayer $ 595 Apr 19–23 Negotiation Skills Level II (CR360) Dale Zaiser $ 790 Apr 21–23 Dealing with Anger (CR200) Joan Balmer $ 495 Apr 26 Reality Check: Negotiation (CR910) Centre Assessor $ 250 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Location New Westminster Campus, 715 McBride Boulevard 63 Course Listing by Location Date The Centre for Conflict Resolution Course Instructor Fee New Westminster Campus, 715 McBride Boulevard Course Listing by Location 64 Apr 26–27 Managing the Hostile Individual (CR108) Mario Govorchin $ 330 Apr 26–28 Dealing with Interpersonal Conflict (CR110A) Nancy Baker $ 495 Apr 26–28 Foundations of Restorative Practices (RP100) Barry Warhaft and Nancy Hinds $ 495 Apr 29–30 Breaking Repetitive Conflict Patterns (CR113) Rob McGregor $ 330 Apr 29–30 Effects of Victimization (RP103) Joe Solanto $ 330 May 3–5 Resolving Conflict in the Workplace (CR110B) Joan Balmer $ 495 May 3–5 Dealing with Defensiveness in Conflict (CR319) Donna Soules $ 495 May 6–7 Mediating Consciously: Being Real and Becoming Aware (CR858) Michael Fogel $ 350 May 10–11 Critical Skills for Communicating in Conflict (CR102) Nancy McPhee $ 330 May 10–11 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 350 May 10–12 Negotiation Skills Level I (CR260) Jim Toogood $ 495 May 10–14 Mediation Skills Level II (CR400) Linda Dobson-Sayer $ 790 May 11 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 May 12–13 Negotiating with Difficult People (CR362) Arthur Ridgeway $ 350 May 12–14 Dealing with Interpersonal Conflict (CR110A) Kelly Henderson $ 495 May 17 Reality Check: Negotiation (CR910) Centre Assessor $ 250 May 17–19 Mediation Skills Level I (CR250) Gary Harper $ 495 May 18 Reality Check: Negotiation (CR910) Centre Assessor $ 250 May 18–20 Dealing with Anger (CR200) Joan Balmer $ 495 May 19 Assessment: Negotiation (CR950) Centre Assessor $ 415 May 20 Assessment: Negotiation (CR950) Centre Assessor $ 415 May 26–28 Resolving Conflict in the Workplace (CR110B) Sue Yerxa $ 495 May 27–28 Mediating Court-Based and Non-Relationship Cases Terry Harris (CR460) $ 330 May 31 Reality Check: Mediation (CR920) Centre Assessor $ 310 May 31–Jun 1 Transforming Organizations through Restorative Practices (RP221) Barry Stuart $ 330 Jun 1 Reality Check: Mediation (CR920) Centre Assessor $ 310 Jun 1–3 Negotiation Skills Level I (CR260) Dale Zaiser $ 495 Jun 2–3 Forgiveness and Apology in Mediating (CR251) Barbara Ashley Phillips $ 350 Jun 2–4 Dealing with Interpersonal Conflict (CR110A) Joan Balmer $ 495 Jun 2–4 Facilitating Restorative Processes in the Workplace Sue Yerxa and (RP223) Jacquie Stevulak $ 495 Jun 7 Assessment: Negotiation (CR950) $ 415 Jun 7–8 Critical Skills for Communicating in Conflict (CR102) Nancy Baker 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Centre Assessor $ 330 Program Calendar September 2003 / August 2004 Date Course Course Listing by Location Instructor Fee Jun 7–8 Balancing Empathy and Assertion (CR329) Joan Balmer $ 330 Jun 8 Assessment: Negotiation (CR950) Centre Assessor $ 415 Jun 9–11 Mediation Skills Level I (CR250) Jim Toogood $ 495 Jun 14–15 Conflict Prevention and Resolution through Organizational Design (CR361) Ken Cloke $ 415 Jun 14–16 Resolving Conflict in the Workplace (CR110B) Nym Hughes $ 495 Jun 15–17 Dealing with Anger (CR200) Joan Balmer $ 495 Jun 17 Assessment: Mediation (CR975) Centre Assessor $ 515 Jun 17–18 Criticism: How to Give and Receive It (CR206) Deborah White $ 330 Jun 18 Assessment: Mediation (CR975) Centre Assessor $ 515 Jun 21–22 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 350 Jun 21–25 Negotiation Skills Level II (CR360) Deborah White $ 790 Jun 22 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Jun 23–24 Building Consensus (CR516) Arthur Ridgeway $ 350 Jun 28–30 Mediation Skills Level I (CR250) Ed Jackson $ 495 Jun 28–30 Dealing with Interpersonal Conflict (CR110A) Jim Toogood $ 495 Jul 5–6 Critical Skills for Communicating in Conflict (CR102) Terry Harris $ 330 Jul 5–6 Addressing Harm and Transforming School Culture through Restorative Approaches (RP220) Nancy Hinds and TBA $ 330 Jul 5–7 Dynamics of Power (CR320) Joan Balmer $ 495 Jul 7–9 Resolving Conflict in the Workplace (CR110B) Sue Yerxa $ 495 Jul 7–9 Dealing with Anger (CR200) Janice Bateman $ 495 Jul 7–9 Facilitating Restorative Processes in Educational Communities (RP222) Jacquie Stevulak and Terry Waterhouse $495 Jul 8–9 Civil Procedure (CR846) Terry Harris $ 330 Jul 12 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Jul 12–14 Negotiation Skills Level I (CR260) Dale Zaiser $ 495 Jul 13 Reality Check: Negotiation (CR910) Centre Assessor $ 250 Jul 14–16 Dealing with Interpersonal Conflict (CR110A) Sandy Dunlop $ 495 Jul 19 Reality Check: Mediation (CR920) Centre Assessor $ 310 Jul 19–20 Asserting Yourself in Conflict Situations (CR105) Gary Harper $ 330 Jul 19–20 Group Dynamics (CR504) Deborah White $ 330 Jul 20 Reality Check: Mediation (CR920) Centre Assessor $ 310 Jul 21–22 Challenges of Facilitating (CR508) Nancy McPhee $ 330 Jul 21–23 Mediation Skills Level I (CR250) Stacey Holloway $ 495 Jul 23 The Art of Reframing (CR366) Deborah White $ 165 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Location New Westminster Campus, 715 McBride Boulevard 65 Course Listing by Location Date The Centre for Conflict Resolution Course Instructor Fee New Westminster Campus, 715 McBride Boulevard Course Listing by Location Jul 26 Use It or Lose It (CR930) Centre Coach $ 165 Jul 26–28 Resolving Conflict in the Workplace (CR110B) Kelly Henderson $ 495 Jul 26–28 Dealing with Anger (CR200) Mario Govorchin $ 495 Aug 3–5 Dealing with Interpersonal Conflict (CR110A) Ed Jackson $ 495 Aug 4–6 Negotiation Skills Level I (CR260) Deborah White $ 495 Aug 9–10 Critical Skills for Communicating in Conflict (CR102) Gary Harper $ 330 Aug 9–13 Mediation Skills Level II (CR400) Stacey Holloway $ 790 Aug 10 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) Centre Coach $ 85 Aug 16–18 Facilitating Multi-Party Disputes (CR520) Sally Campbell $ 495 Aug 17–19 Mediation Skills Level I (CR250) Kelly Henderson $ 495 Aug 19 Assessment: Negotiation (CR950) Centre Assessor $ 415 Aug 20 Assessment: Negotiation (CR950) Centre Assessor $ 415 Aug 23–24 Asserting Yourself in Conflict Situations (CR105) Sue Yerxa $ 330 Aug 23–27 Negotiation Skills Level II (CR360) Mario Govorchin $ 790 Aug 25–27 Dealing with Anger (CR200) Joan Balmer $ 495 Aug 26 Assessment: Negotiation (CR950) Centre Assessor $ 415 Aug 27 Assessment: Negotiation (CR950) Centre Assessor $ 415 Aug 30 Assessment: Mediation (CR975) Centre Assessor $ 515 Aug 30–Sep 1 Negotiation Skills Level I (CR260) Lee Turnbull $ 495 Aug 31 Centre Assessor $ 515 Terry Harris $ 495 Critical Skills for Communicating in Conflict (CR102) Nancy Baker $ 395 Assessment: Mediation (CR975) Aug 31–Sep 2 Resolving Conflict in the Workplace (CR110B) Victoria Campus, 910 Government Street Sep 25–26 66 Sep 29–Oct 1 Dealing with Interpersonal Conflict (CR110A) Duncan Stewart $ 510 Oct 7–8 Asserting Yourself in Conflict Situations (CR105) Nancy McPhee $ 395 Oct 15–17 Negotiation Skills Level I (CR260) Ron Monk $ 510 Oct 20–22 Dealing with Anger (CR200) Ron Monk $ 510 Oct 30–Nov 1 Mediation Skills Level I (CR250) Brian Frank $ 510 Nov 3–4 Shifting from Positions to Interests (CR302) Arthur Ridgeway $ 395 Nov 12–13 Critical Skills for Communicating in Conflict (CR102) Duncan Stewart $ 395 Nov 17–19 Resolving Conflict in the Workplace (CR110B) Linda Dobson-Sayer $ 510 Nov 24 The Art of Reframing (CR366) Ron Monk $ 190 Nov 26 Reality Check: Negotiation (CR910) Centre Assessor $ 265 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Date Course Course Listing by Location Instructor Fee Dec 3–5 Dealing with Defensiveness in Conflict (CR319) Donna Soules $ 510 Dec 8–12 Negotiation Skills Level II (CR360) Elizabeth Azmier-Stewart $ 850 Jan 26–28 Dealing with Interpersonal Conflict (CR110A) Brian Frank $ 510 Feb 5–7 Negotiation Skills Level I (CR260) Duncan Stewart $ 510 Feb 9–10 Critical Skills for Communicating in Conflict (CR102) Nancy Baker $ 395 Feb 12 Assessment: Negotiation (CR950) Centre Assessor $ 430 Feb 19–20 Asserting Yourself in Conflict Situations (CR105) Linda Dobson-Sayer $ 395 Feb 25–27 Mediation Skills Level I (CR250) Donna Soules $ 510 Mar 3–4 Effects of Victimization (RP103) Joe Solanto $ 395 Mar 8–10 Dealing with Anger (CR200) Elizabeth Azmier-Stewart $ 510 Mar 15–16 Defining Issues and Setting the Agenda (CR252) Ron Monk $ 395 Mar 19–20 Building Consensus (CR516) Arthur Ridgeway $ 395 Mar 29–31 Resolving Conflict in the Workplace (CR110B) Brian Frank $ 510 Apr 5–6 Managing the Hostile Individual (CR108) Mario Govorchin $ 395 Apr 7 Reality Check: Mediation (CR920) Centre Assessor $ 325 Apr 13 Reality Check: Negotiation (CR910) Centre Assessor $ 265 Apr 15–16 Group Dynamics (CR504) Elizabeth Azmier-Stewart $ 395 Apr 19 The Art of Reframing (CR366) Nancy McPhee $ 190 Apr 22–24 Dealing with Defensiveness in Conflict (CR319) Donna Soules $ 510 Apr 26 Assessment: Mediation (CR975) Centre Assessor $ 530 Apr 29–30 Challenges of Facilitating (CR508) Ron Monk $ 395 May 6–8 Negotiation Skills Level I (CR260) Linda Dobson-Sayer $ 510 May 13–14 Criticism: How to Give and Receive It (CR206) Deborah White $ 395 May 17–19 Dealing with Interpersonal Conflict (CR110A) Nancy Baker $ 510 May 27–28 Critical Skills for Communicating in Conflict (CR102) Duncan Stewart $ 395 Jun 2–3 Coaching Others in Conflict Situations (CR111) Linda Dobson-Sayer $ 395 Jun 7 Reality Check: Negotiation (CR910) Centre Assessor $ 265 Jun 11–12 Negotiating with Difficult People (CR362) Arthur Ridgeway $ 395 Jun 14–16 Mediation Skills Level I (CR250) Brian Frank $ 510 Jun 18 Assessment: Negotiation (CR950) Centre Assessor $ 430 Jun 24–26 Resolving Conflict in the Workplace (CR110B) Duncan Stewart $ 510 Jun 28–29 Asserting Yourself in Conflict Situations (CR105) Elizabeth Azmier-Stewart $ 395 Jul 6–10 Negotiation Skills Level II (CR360) Nancy McPhee $ 850 Jul 12–14 Dealing with Anger (CR200) Nancy McPhee $ 510 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Location Victoria Campus, 910 Government Street 67 Course Listing by Location Date The Centre for Conflict Resolution Course Instructor Fee North Island College, 1685 Dogwood Street, Campbell River – Campbell River Campus Nov 20–22 Dealing with Interpersonal Conflict (CR110A) Sandy Dunlop $ 572 Feb 19–21 Dealing with Anger (CR200) Sandy Dunlop $ 572 Apr 1–3 Negotiation Skills Level I (CR260) Donna Soules $ 572 May 13–15 Mediation Skills Level I (CR250) Sandy Dunlop $ 572 North Island College, 2300 Ryan Road, Courtenay – Comox Valley Campus Oct 23–24 Critical Skills for Communicating in Conflict (CR102) Linda Dobson-Sayer $ 525 Okanagan University College, 583 Duncan Avenue, Penticton Oct 24–25 Critical Skills for Communicating in Conflict (CR102) Sue Yerxa $ 450 Feb 26–28 Mediation Skills Level I (CR250) Janice Bateman $ 550 Apr 23–24 Criticism: How to Give and Receive It (CR206) Deborah White $ 450 Okanagan University College, 7000 College Way, Vernon Course Listing by Location Nov 27–29 Resolving Conflict in the Workplace (CR110B) Janice Bateman $ 550 Mar 25–27 Dealing with Anger (CR200) Janice Bateman $ 550 University College of the Fraser Valley, 34194 Marshall Road, Abbotsford Nov 20–21 Critical Skills for Communicating in Conflict (CR102) Sue Yerxa $ 330 Apr 21–23 Resolving Conflict in the Workplace (CR110B) Jim Toogood $ 495 Jun 17–18 Asserting Yourself in Conflict Situations (CR105) Sue Yerxa $ 330 YWCA, 4th Floor, 535 Hornby Street near Dunsmuir, Downtown Vancouver 68 Sep 29–30 Critical Skills for Communicating in Conflict (CR102) Ed Jackson $ 330 Oct 1–3 Mediation Skills Level I (CR250) Jill Schroder $ 495 Nov 24–25 Asserting Yourself in Conflict Situations (CR105) Deborah White $ 330 Nov 26–28 Dealing with Interpersonal Conflict (CR110A) Joan Balmer $ 495 Jan 12–14 Dealing with Anger (CR200) Nancy McPhee $ 495 Feb 23–25 Negotiation Skills Level I (CR260) Jim Toogood $ 495 Feb 26–27 Asserting Yourself in Conflict Situations (CR105) Gary Harper $ 330 Mar 10–12 Resolving Conflict in the Workplace (CR110B) Derm McNulty $ 495 Apr 19–21 Mediation Skills Level I (CR250) Linda Dobson-Sayer $ 495 Apr 22–23 Critical Skills for Communicating in Conflict (CR102) Ed Jackson $ 330 May 31–Jun 1 Asserting Yourself in Conflict Situations (CR105) Deborah White $ 330 Jun 2–4 Dealing with Anger (CR200) Nancy McPhee $ 495 Jun 23–25 Negotiation Skills Level I (CR260) Gary Harper $ 495 Aug 16–18 Resolving Conflict in the Workplace (CR110B) Jim Toogood $ 495 Aug 19–20 Managing the Hostile Individual (CR108) Mario Govorchin $ 330 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Course Name Course Page Date Instructor Location Fee Addressing Harm and Transforming School Culture through Restorative Practices (RP220) P. 26 Jul 5–6 Nancy Hinds & TBA New Westminster $ 330 The Theory and Practice P. 47 Feb 18–19 of Problem-Solving Models (CR422) Terry Neiman New Westminster $ 330 The Art of Reframing (CR366) P. 26 Nov 7 Nov 24 Apr 2 Apr 19 Jul 23 Deborah White Ron Monk Deborah White Nancy McPhee Deborah White New Westminster Victoria Campus New Westminster Victoria Campus New Westminster $ 165 $ 190 $ 165 $ 190 $ 165 Asserting Yourself in Conflict Situations (CR105) P. 26 Sep 15–16 Linda Dobson-Sayer New Westminster Oct 7–8 Nancy McPhee Victoria Campus Oct 20–21 Gary Harper New Westminster Nov 24–25 Deborah White YWCA Jan 26–27 Elizabeth Azmier-Stewart New Westminster Feb 19–20 Linda Dobson-Sayer Victoria Campus Feb 26–27 Gary Harper YWCA Mar 25–26 Nancy McPhee New Westminster Apr 19–20 Jill Schroder New Westminster May 31–Jun 1 Deborah White YWCA Jun 17–18 Sue Yerxa UCFV Abbotsford Jun 28–29 Elizabeth Azmier-Stewart Victoria Campus Jul 19–20 Gary Harper New Westminster Aug 23–24 Sue Yerxa New Westminster $ 330 $ 395 $ 330 $ 330 $ 330 $ 395 $ 330 $ 330 $ 330 $ 330 $ 330 $ 395 $ 330 $ 330 Assessment: Mediation (CR975) P. 27 Dec 15 Dec 16 Mar 29 Mar 30 Apr 26 Jun 17 Jun 18 Aug 30 Aug 31 Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster $ 515 $ 515 $ 515 $ 515 $ 530 $ 515 $ 515 $ 515 $ 515 Assessment: Negotiation (CR950) P. 27 Oct 6 Oct 7 Oct 27 Oct 28 Dec 8 Dec 9 Feb 12 Feb 26 Feb 27 Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster $ 415 $ 415 $ 415 $ 415 $ 415 $ 415 $ 430 $ 415 $ 415 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Name Program Calendar September 2003 / August 2004 69 Course Listing by Course Name The Centre for Conflict Resolution Course Page Date Instructor Location Fee Assessment: Negotiation (CR950) P. 27 May 19 May 20 Jun 7 Jun 8 Jun 18 Aug 19 Aug 20 Aug 26 Aug 27 Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster $ 415 $ 415 $ 415 $ 415 $ 430 $ 415 $ 415 $ 415 $ 415 Balancing Empathy and Assertion (CR327) P. 28 Jun 7–8 Joan Balmer New Westminster $ 330 Rob McGregor New Westminster $ 330 P. 28 Apr 29–30 Breaking Repetitive Conflict Patterns (CR113) Course Listing by Name 70 Building Consensus (CR516) P. 28 Mar 19–20 Jun 23–24 Arthur Ridgeway Arthur Ridgeway Victoria Campus New Westminster $ 395 $ 350 Bullying in the Workplace: The Organizational Response (CR114) P. 50 Nov 26 Marj Burdine, Ed Jackson, Kent Highnam New Westminster $ 125 Challenges of Facilitating (CR508) P. 29 Nov 5–6 Mar 10–11 Apr 29–30 Jul 21–22 Deborah White Ron Monk Ron Monk Nancy McPhee New Westminster New Westminster Victoria Campus New Westminster $ 330 $ 330 $ 395 $ 330 Civil Procedure (CR846) P. 29 Mar 18–19 Jul 8–9 Terry Harris Terry Harris New Westminster New Westminster $ 330 $ 330 Coaching Others in Conflict Situations (CR111) P. 30 Nov 20–21 Mar 23–24 Jun 2–3 Linda Dobson-Sayer Linda Dobson-Sayer Linda Dobson-Sayer New Westminster New Westminster Victoria Campus $ 330 $ 330 $ 395 Conflict Prevention and Resolution Through Organizational Design (CR361) P. 50 Jun 14–15 Ken Cloke New Westminster $ 415 Critical Skills for Communicating in Conflict (CR102) P. 31 Sep 8–9 Sep 25–26 Sep 29–30 Oct 23–24 Oct 24–25 Nov 3–4 Nov 12–13 Nov 20–21 Dec 4–5 Gary Harper Nancy Baker Ed Jackson Linda Dobson-Sayer Sue Yerxa Janice Bateman Duncan Stewart Sue Yerxa Derm McNulty New Westminster Victoria Campus YWCA NIC Courtenay OUC Penticton New Westminster Victoria Campus UCFV Abbotsford New Westminster $ 330 $ 395 $ 330 $ 525 $ 450 $ 330 $ 395 $ 330 $ 330 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Course Name Course Page Date Instructor Location Fee Critical Skills for Communicating in Conflict (CR102) P. 31 Jan 8–9 Jan 19–20 Feb 9–10 Feb 12–13 Mar 15–16 Apr 1–2 Apr 22–23 May 10–11 May 27–28 Jun 7–8 Jul 5–6 Aug 9–10 Sandy Dunlop Terry Harris Nancy Baker Jill Schroder Nancy McPhee Mario Govorchin Ed Jackson Nancy McPhee Duncan Stewart Nancy Baker Terry Harris Gary Harper New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster YWCA New Westminster Victoria Campus New Westminster New Westminster New Westminster $ 330 $ 330 $ 395 $ 330 $ 330 $ 330 $ 330 $ 330 $ 395 $ 330 $ 330 $ 330 Criticism: How to Give and Receive It (CR206) P. 31 Oct 6–7 Feb 16–17 Apr 23–24 May 13–14 Jun 17–18 Deborah White Deborah White Deborah White Deborah White Deborah White New Westminster New Westminster OUC Penticton Victoria Campus New Westminster $ 330 $ 330 $ 450 $ 395 $ 330 Culture in Mediation: Enriching the Process (CR253) P. 31 Nov 24–25 Sally Campbell New Westminster $ 330 Dealing with Anger (CR200) P. 32 Sep 24–26 Oct 20–22 Oct 22–24 Nov 17–19 Dec 17–19 Jan 28–30 Feb 19–21 Feb 23–25 Mar 8–10 Mar 17–19 Mar 25–27 Apr 21–23 May 18–20 Jun 2–4 Jun 15–17 Jul 7–9 Jul 12–14 Jan 12–14 Jul 26–28 Aug 25–27 Joan Balmer New Westminster Ron Monk Victoria Campus Elizabeth Azmier-Stewart New Westminster Mario Govorchin New Westminster Stacey Holloway New Westminster Mario Govorchin New Westminster Sandy Dunlop NIC Campbell River Nym Hughes New Westminster Elizabeth Azmier-Stewart Victoria Campus Sue Yerxa New Westminster Janice Bateman OUC Vernon Joan Balmer New Westminster Joan Balmer New Westminster Nancy McPhee YWCA Joan Balmer New Westminster Janice Bateman New Westminster Nancy McPhee Victoria Campus Nancy McPhee YWCA Mario Govorchin New Westminster Joan Balmer New Westminster $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 $ 572 $ 495 $ 510 $ 495 $ 550 $ 495 $ 495 $ 495 $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 Dealing with Defensiveness in Conflict (CR319) P. 32 Nov 17–19 Dec 3–5 Apr 22–24 May 3–5 Donna Soules Donna Soules Donna Soules Donna Soules $ 495 $ 510 $ 510 $ 495 New Westminster Victoria Campus Victoria Campus New Westminster 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Name Program Calendar September 2003 / August 2004 71 Course Listing by Course Name Course Listing by Name 72 The Centre for Conflict Resolution Course Page Date Dealing with Interpersonal Conflict (CR110A) Location Fee P. 32 Sep 10–12 Janice Bateman Sep 29–Oct 1 Duncan Stewart Oct 6–8 Ed Jackson Nov 3–5 Jill Schroder Nov 20–22 Sandy Dunlop Nov 26–28 Joan Balmer Dec 15–17 Terry Harris Jan 21–23 Linda Dobson-Sayer Jan 26–28 Brian Frank Feb 18–20 Sue Yerxa Mar 17–19 Brian Frank Apr 5–7 Jill Schroder Apr 26–28 Nancy Baker May 12–14 Kelly Henderson May 17–19 Nancy Baker Jun 2–4 Joan Balmer Jun 28–30 Jim Toogood Jul 14–16 Sandy Dunlop Aug 3–5 Ed Jackson New Westminster Victoria Campus New Westminster New Westminster NIC Campbell River YWCA New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster $ 495 $ 510 $ 495 $ 495 $ 572 $ 495 $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 Defining Issues and Setting the Agenda (CR252) P. 33 Mar 3–4 Mar 15–16 Ron Monk Ron Monk New Westminster Victoria Campus $ 330 $ 395 Dynamics of Power (CR320) P. 33 Oct 1–3 Mar 15–17 Jul 5–7 Joan Balmer Joan Balmer Joan Balmer New Westminster New Westminster New Westminster $ 495 $ 495 $ 495 Effects of Victimization (RP103) P. 34 Nov 6–7 Mar 3–4 Apr 29–30 Joe Solanto Joe Solanto Joe Solanto New Westminster Victoria Campus New Westminster $ 330 $ 395 $ 330 Ethical Dilemmas for Mediators (CR326) P. 35 Mar 2 Lee Turnbull New Westminster $ 165 Expanding Roles for P. 51 Apr 19–20 Conflict Resolvers: Coaches, Advocates and Collaborative Negotiators (CR122) Julie MacFarlane and Bernie Mayer New Westminster $ 595 Facilitating Multi-Party Disputes (CR520) Sally Campbell New Westminster $ 495 Facilitating Restorative P. 36 Jul 7–9 Processes in Educational Communities (RP222) Jacquie Stevulak, Terry Waterhouse New Westminster $ 495 Facilitating Restorative Processes in the Workplace (RP223) Sue Yerxa, Jacquie Stevulak New Westminster $ 495 P. 35 Aug 16–18 P. 36 Jun 2–4 Instructor 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Course Name Course Page Date Instructor Location Fee Forgiveness and Apology in Mediating (CR251) P. 37 Jun 2–3 Barbara Ashley Phillips New Westminster $ 350 Foundations of Restorative Practices (RP100) P. 37 Nov 3–5 Phil Gatensby, Terry Waterhouse Barry Warhaft, Nancy Hinds New Westminster $ 495 New Westminster $ 495 Group Dynamics (CR504) P. 37 Nov 3–4 Mar 8–9 Apr 15–16 Jul 19–20 Deborah White New Westminster Joan Balmer New Westminster Elizabeth Azmier-Stewart Victoria Campus Deborah White New Westminster $ 330 $ 330 $ 395 $ 330 Managing the Conflict Within (CR423) P. 39 Jan 22–23 Joan Balmer, Nikki de Carteret New Westminster $ 330 Managing the Hostile Individual (CR108) P. 39 Dec 1–2 Apr 5–6 Apr 26–27 Aug 19–20 Mario Govorchin Mario Govorchin Mario Govorchin Mario Govorchin New Westminster Victoria Campus New Westminster YWCA $ 330 $ 395 $ 330 $ 330 Mediating Consciously: Being Real and Becoming Aware (CR858) P. 39 May 6–7 Michael Fogel New Westminster $ 350 Mediating Court-Based & Non-Relationship Cases (CR460) P. 40 May 27–28 Terry Harris New Westminster $ 330 Mediation Skills Level I (CR250) P. 40 Oct 1–3 Jill Schroder Oct 27–29 Donna Soules Oct 30–Nov 1 Brian Frank Nov 12–14 Jim Toogood Dec 3–5 Sandy Dunlop Feb 9–11 Lee Turnbull Feb 25–27 Donna Soules Feb 26–28 Janice Bateman Mar 10–12 Deborah White Mar 30–Apr 1 Terry Harris Apr 19–21 Linda Dobson-Sayer May 13–15 Sandy Dunlop May 17–19 Gary Harper Jun 9–11 Jim Toogood Jun 14–16 Brian Frank Jun 28–30 Ed Jackson Jul 21–23 Stacey Holloway Aug 17–19 Kelly Henderson YWCA New Westminster Victoria Campus New Westminster New Westminster New Westminster Victoria Campus OUC Penticton New Westminster New Westminster YWCA NIC Campbell River New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 $ 510 $ 550 $ 495 $ 495 $ 495 $ 572 $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 Apr 26–28 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Name Program Calendar September 2003 / August 2004 73 Course Listing by Course Name The Centre for Conflict Resolution Page Date Instructor Mediation Skills Level II (CR400) P. 40 Nov 17–21 Dec 8–12 Jan 26–30 Mar 22–26 May 10–14 Aug 9–13 Ron Monk New Westminster Elizabeth Azmier-Stewart Victoria Campus Deborah White New Westminster Donna Soules New Westminster Linda Dobson-Sayer New Westminster Stacey Holloway New Westminster Mediation Skills Level III (CR829) P. 41 Mar 31–Apr 1 Michael Fogel New Westminster $ 350 Negotiating with Difficult People (CR362) P. 41 Sep 17–18 May 12–13 Jun 11–12 New Westminster New Westminster Victoria Campus $ 350 $ 350 $ 395 Negotiation Skills Level I (CR260) P. 42 Sep 17–19 Jill Schroder Oct 14–16 Sue Yerxa Oct 15–17 Ron Monk Nov 5–7 Mario Govorchin Dec 8–10 Deborah White Jan 19–21 Jill Schroder Feb 4–6 Dale Zaiser Feb 5–7 Duncan Stewart Feb 23–25 Jim Toogood Mar 22–24 Ed Jackson Apr 1–3 Donna Soules Apr 13–15 Gary Harper May 6–8 Linda Dobson-Sayer May 10–12 Jim Toogood Jun 1–Jun 3 Dale Zaiser Jun 23–25 Gary Harper Jul 12–14 Dale Zaiser Aug 4–6 Deborah White Aug 30–Sep 1 Lee Turnbull New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster Victoria Campus YWCA New Westminster NIC Campbell River New Westminster Victoria Campus New Westminster New Westminster YWCA New Westminster New Westminster New Westminster $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 $ 510 $ 495 $ 495 $ 572 $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 $ 495 $ 495 Negotiation Skills Level II (CR360) P. 42 Oct 20–24 Dec 8–12 Feb 16–20 Apr 19–23 Jun 21–25 Jul 6–10 Aug 23–27 Dale Zaiser Mario Govorchin Nancy McPhee Dale Zaiser Deborah White Nancy McPhee Mario Govorchin New Westminster New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster $ 790 $ 790 $ 790 $ 790 $ 790 $ 850 $ 790 Peacemaking Circles: A Process for Building Consensus and Relationships (RP205) P. 43 Mar 17–19 Mark Wedge and TBA New Westminster $ 545 Ann McBroom and Robert Stains New Westminster $ 950 Course Listing by Name Course The Power of Dialogue: P. 50 Mar 25–27 Constructive Conversations on Divisive Issues (CR115) 74 Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Location Fee $ 790 $ 850 $ 790 $ 790 $ 790 $ 790 Course Listing by Course Name Course Page Date Instructor Location Fee The Practice of Mediation (CR557) P. 44 Mar 1 Lee Turnbull New Westminster $ 220 Questions and Questioning (CR318) P. 45 Oct 30 Gordon Sloan New Westminster $ 165 Reality Check: Mediation (CR920) P. 45 Nov 24 Nov 28 Mar 4 Mar 5 Apr 7 May 31 Jun 1 Jul 19 Jul 20 Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster $ 310 $ 310 $ 310 $ 310 $ 325 $ 310 $ 310 $ 310 $ 310 Reality Check: Negotiation (CR910) P. 45 Sep 15 Sep 22 Oct 8 Oct 9 Nov 7 Nov 14 Nov 26 Feb 2 Feb 3 Apr 13 Apr 16 Apr 19 Apr 26 May 17 May 18 Jun 7 Jul 12 Jul 13 Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor Centre Assessor New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster $ 250 $ 250 $ 250 $ 250 $ 250 $ 250 $ 265 $ 250 $ 250 $ 265 $ 250 $ 250 $ 250 $ 250 $ 250 $ 265 $ 250 $ 250 Arthur Ridgeway New Westminster $ 380 Jim Toogood Kelly Henderson Gary Harper Gary Harper Linda Dobson-Sayer Janice Bateman Ed Jackson Stacey Holloway Jill Schroder Mario Govorchin Derm McNulty New Westminster New Westminster New Westminster New Westminster Victoria Campus OUC Vernon New Westminster New Westminster New Westminster New Westminster YWCA $ 495 $ 495 $ 495 $ 495 $ 510 $ 550 $ 495 $ 495 $ 495 $ 495 $ 495 Reconciling Differences P. 45 Dec 17–18 (CR834) Resolving Conflict in the Workplace (CR110B) P. 46 Sep 22–24 Oct 15–17 Oct 28–30 Nov 12–14 Nov 17–19 Nov 27–29 Dec 1–3 Jan 12–14 Feb 3–5 Mar 1–3 Mar 10–12 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Course Listing by Name Program Calendar September 2003 / August 2004 75 Course Listing by Course Name Course Listing by Name 76 The Centre for Conflict Resolution Course Page Resolving Conflict in the Workplace (CR110B) Date Instructor Location Fee P. 46 Mar 29–31 Jim Toogood Mar 29–31 Brian Frank Apr 14–16 Jill Schroder Apr 21–23 Jim Toogood May 3–5 Joan Balmer May 26–28 Sue Yerxa Jun 14–16 Nym Hughes Jun 24–26 Duncan Stewart Jul 7–9 Sue Yerxa Jul 26–28 Kelly Henderson Aug 16–18 Jim Toogood Aug 31–Sep 2 Terry Harris New Westminster Victoria Campus New Westminster UCFV Abbotsford New Westminster New Westminster New Westminster Victoria Campus New Westminster New Westminster YWCA New Westminster $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 $ 495 $ 510 $ 495 $ 495 $ 495 $ 495 Separate Meetings: Pre-Mediation and Caucusing (CR415) P. 46 Jan 28–29 Michael Fogel New Westminster $ 350 Shifting from Positions to Interests (CR302) P. 46 Sep 15–16 Nov 3–4 Dec 15–16 Feb 23–24 May 10–11 Jun 21–22 Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway Arthur Ridgeway New Westminster Victoria Campus New Westminster New Westminster New Westminster New Westminster $ 350 $ 395 $ 350 $ 350 $ 350 $ 350 Supervised Coaching Sessions (CR121) (4:30 pm – 8:30 pm) P. 47 Sep 23 Nov 4 Dec 2 Jan 20 Mar 2 Apr 6 May 11 Jun 22 Aug 10 Centre Coach Centre Coach Centre Coach Centre Coach Centre Coach Centre Coach Centre Coach Centre Coach Centre Coach New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster New Westminster $ 85 $ 85 $ 85 $ 85 $ 85 $ 85 $ 85 $ 85 $ 85 Transforming Organizations through Restorative Practices (RP221) P. 48 May 31–Jun 1 Barry Stuart New Westminster $ 330 Unfinished Business (CR316) P. 48 Feb 25–26 Arthur Ridgeway New Westminster $ 350 Use It or Lose It (CR930) P. 49 Dec 1 Apr 5 Jul 26 Centre Coach Centre Coach Centre Coach New Westminster New Westminster New Westminster $ 165 $ 165 $ 165 Workplace Options: Conflict Resolution in Action (CR262) P. 49 Feb 12–13 Margaretha Hoek New Westminster $ 330 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Instructional Team Instructional Team Our instructional team consists of dispute resolution specialists who bring experience from a broad range of industries and professions, including business, education, law, counselling, community programs, community development and human relations. They are all actively involved in the dispute resolution field. “Instructor – Easy to approach, very accommodating, great sense of humour, good ELIZABETH AZMIER-STEWART, Cert. ConRes., B.A., is a mediator and educator with extensive experience assisting people to reconnect and collaborate in significant relationships that have been injured or stymied by conflict. Elizabeth works with individuals and groups in organizations, schools, universities, health care, land use tables, cooperatives, families and child welfare. NANCY BAKER, Cert. ConRes., is a trainer and coach in conflict resolution and non-profit development areas. Nancy’s background is in art, private business and community development, and she has maintained a mediation practice since 1994. JOAN BALMER, Cert. ConRes., B.A., Certificate in Adult Education, M.A., is a management consultant with over 20 years of experience working with all levels of government, Crown corporations and the private sector. She specializes in working to resolve personal, interpersonal or small-group conflict and has maintained a private mediation practice since 1984. knowledge.” – Paul Butler-Schmidt Most classes are limited to 20 participants – don’t be disappointed – register today! See page 89 for details. Learner/Student Information JANICE BATEMAN, Cert. ConRes., is a trainer in negotiation, conflict resolution, anger management and communication. Her background is in social services, high-risk youth, organizational facilitation and business. Janice maintains a private mediation practice and works in Alberta and British Columbia. CHARLES BOEHM-HILL, B.A. (Psych.), M.Ed., M.A., is president and human resources management consultant with Paideia Educational Consulting and Mediation. With the Adoptive Families Association of BC, he has co-authored Raising Healthy Multiracial Adoptive Families: A Question and Answer Guide for Adoptive Parents. Charles has provided anti-harassment training to civilian and sworn members of the Vancouver Police Department and the Seattle Police Department. CHRISTIANE BOISJOLY, B.Sc., M.B.A., is a facilitator of group work within organizations and communities that want to improve their processes and relationships. Christine has worked extensively as a trainer and practitioner in conflict resolution in cross-cultural contexts, profit and non-profit organizations and government. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 77 Instructional Team Transfer Credit – The Centre has transfer credit and equivalency agreements with a variety of postsecondary institutions and professional organizations. Consult www.jibc.bc.ca/ccr for more details. The Centre for Conflict Resolution MARJE BURDINE, M.Ed., is a Respectful Workplace Advisor with BC Rapid Transit Company (SkyTrain), where she has been instrumental in developing an anti-bullying program and policy. She has extensive background in workplace conflict resolution and harassment issues, primarily with BC Hydro, SkyTrain, Matsqui Federal Institution, and the BC Ministry of Attorney General. SALLY CAMPBELL, Cert. ConRes., B.A., J.D., is a mediator and facilitator specializing in multi-party disputes and high conflict within multicultural settings. Sally has a background in law, which had led her to local involvement in restorative justice and her interests in the circle approach to problem solving and peacemaking. NIKKI DE CARTERET, M.A., is an international management consultant who has worked with business, government agencies and non-profit organizations all over the world. Nikki specializes in organizational change, leadership, crosscultural team building, intercultural communication, personal development and self-management. She has been commissioned by a British publisher to write a book on how to communicate and work with the Arabic/Islamic world. KEN CLOKE is the director of the Centre for Dispute Resolution in Santa Monica, California. He is a mediator, arbitrator, consultant, author and trainer specializing in resolving complex multi-party conflict. Learner/Student Information LINDA DOBSON-SAYER, Cert. ConRes., M.A. (Leadership and Management), CPPC, is an organizational consultant and Certified Executive Coach, with specific expertise in conflict resolution and team and leadership development. Linda’s professional experience includes senior management positions and consulting with private and public sector organizations. In addition, she works closely with Ken Blanchard Companies (One Minute Manager) as an Executive Coach. She is passionate about helping others resolve difficulties and optimize their potential. SANDY DUNLOP, Cert. ConRes., is a mediator in private practice, specializing in the resolution of parent-teen conflict and conflicts within families, between teens and in the workplace. She has a varied background, including journalism, group facilitation and law. Sandy currently provides individual and group instruction and coaching in anger and conflict management. ED EDULJEE specializes in intercultural relations in the workplace and community. Previously, as director of Multiculturalism BC, he supervised a conflict resolution/community-building initiative between Sikh veterans and Surrey’s Newton Legion. Ed has been invited by the US government to visit American cultural communities and conflict resolution programs. His workshops for federal fisheries officers include intercultural conflict prevention/resolution and relations with Aboriginal communities. 78 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Instructional Team MICHAEL FOGEL, Cert. ConRes., J.D., LL.B., M.Ed., C.Med., is a mediator, facilitator and negotiation/confliction educator. Michael teaches postgraduate university programs and presents courses to a variety of public and private sector organizations. Prior to his move to Canada, Michael practiced law in Los Angeles and served as a municipal and superior court judge. BRIAN FRANK, Cert. ConRes., B.A., C.Med., is a mediator and educator in the field of conflict resolution. He has extensive experience working in the areas of family, workplace, labour and community dispute resolution. Brian has an educational background in social psychology, theology and conflict resolution and focuses on achieving positive outcomes through client empowerment. PHILLIP GATENSBY is from the Tlingit First Nation, Raven Clan, in Carcross, Yukon Territory. He has worked as a Peacebuilder, using circles to create wellness within communities, families and individuals for the past 20 years. He has worked with people of all ages and walks of life within the Yukon and across North America. Phillip has worked extensively with youth and elders and has provided facilitation in correctional, governmental, and school settings. He uses a unique blend of traditional and contemporary techniques in designing a foundation for peacebuilding. Learner/Student Information JOAN GOLDSMITH is a management consultant based in Santa Monica. She has worked with Showtime Networks, Wells Fargo, AT&T, Pacific Bell, and others. Formerly on the faculty of the Harvard Graduate School of Education, she is coauthor with Kenneth Cloke of Thank God It’s Monday! 14 Values We Need to Humanize the Way We Work. MARIO GOVORCHIN, Cert. ConRes., B.A. (Psych.), is a trainer in conflict resolution, mediation and negotiation, specializing in anger management and working with troubled youth. His background includes psychology, organizational consulting and working with government, business and community organizations. Mario is a certified instructor with the Crisis Prevention Institute. GARY HARPER, Cert. ConRes., LL.B., is a consultant, mediator and facilitator who specializes in management training and business communication. He has designed and conducted a variety of workshops on conflict resolution, team building and customer service. Gary mediates in organizations, including harassment issues. He works with all levels of government and with private industry. Gary uses storytelling to help people better understand and resolve conflict. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 79 Instructional Team The Centre for Conflict Resolution TERRY HARRIS, Cert. ConRes., B.A., LL.B., is a mediator in the personal injury and child protection fields. He has a varied background as a lawyer, counsellor and administrator and a unique mix of work experience as the director of a crisis line, a marriage counsellor, a street youth worker, a police constable, a juvenile detention unit supervisor and a litigation lawyer. KELLY HENDERSON, Cert. ConRes., R.N., BSc.N., M.Ed. (CNPS), specializes in work in health care environments. Her private practice includes mediation, specified course development for organizations in communications skills, managing and resolving conflicts effectively and developing leadership in health care. She also provides support to the following SFU master’s level programs: Executive MBA, Physician EMP and Executive MDP. Certificate Grads – new certificate specializations are available – increase the value of your Certificate in Conflict Resolution by adding another specialization! KENT HIGHNAM, Cert. ConRes., M.A., has a professional background in international relations and public relations. As the communications coordinator for the Community Social Services Employers’ Association, Kent deals with union/management issues, human resource management and organizational development. Kent instructs in conflict resolution and negotiation for several public and private organizations, including as a lecturer for Simon Fraser University. NANCY HINDS, Cert. ConRes., M.A., CCRT, is a teacher, facilitator, trainer and coach with diverse experience in the field of alternative dispute resolution and adult learning. Her other areas of expertise include organizational culture, dynamic group facilitation, healing/wellness and restorative justice. She has worked with the educational system and with non-profit and professional organizations to “build community and capacity in others through insight and involvement.” Learner/Student Information STACEY HOLLOWAY, Cert. ConRes., B.Sc.N., is an acknowledged and skilled interventionist in the fields of human relations and organizational development. She has extensive experience in the private sector as well as in health care and education. As a member of the Holloway Zaiser Group, she focuses on organizational development, particularly change education, change strategy consulting and change leadership development. Stacey’s work also includes assessment and analysis, facilitation, mediation, training and keynote speaking. She is the author of a high school resource entitled Interpersonal Conflict Resolution Skills for Youth. NYM HUGHES, Cert. ConRes., Dip. Adult Ed., M.Ed., is a mediator, facilitator, trainer and administrator. She has maintained a private practice in facilitation and mediation since 1987 and works primarily with community groups and non-profit organizations. Her particular interests include the impacts of culture and gender on conflict, learning and administration. ED JACKSON, Cert. ConRes., CGA, is an organizational consultant specializing in conflict resolution programs, training and mediation. As an advisor to federal and provincial ministries and both private and public sector organizations, he has designed and coordinated the implementation of Respectful Workplace Programs and has facilitated workplace disputes involving bullying. 80 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 JULIE MACFARLANE, is a tenured half-time Full Professor at the Faculty of Law of the University of Windsor (on leave). During 2002-2003 she is Visiting Professor at Osgoode Hall Law School, Toronto, where she is co-director of the Master in Law (ADR) Program. Dr. Macfarlane devotes the other half of her time to her consulting practice, which offers conflict resolution service, training, facilitation and systems design for a range of public and private sector clients. Dr. Macfarlane is the editor of Dispute Resolution: Readings and Case Studies as well as numerous periodical articles on dispute resolution and mediation. BERNIE MAYER, Ph.D., is a partner at CDR Associates in Boulder, Colorado, where he provides democratic decision-making and conflict management assistance to business, government agencies, professionals and organizations in the public sector. He has mediated or facilitated the resolution of many different types of conflicts, including labour/management, public policy and ethnic conflicts. Bernie has written extensively on conflict resolution and is the author of The Dynamic of Conflict Resolution: A Practitioner’s Guide (Jossey-Bass, 2000). Instructional Team Learn more about us – attend a free Program and Career Information Session (see page 23) or visit our website at www.jibc.bc.ca/ccr ANN McBROOM is a conflict resolution professional at th King County Alternative Dispute Resolution Program in Seattle, WA. Ann has been the manager of the Centre since 1989 and has developed and presented training for all levels of government and consulted in conflict system improvements and meeting design. She has also worked with the Sound Options Mediation and Training Group in Bainbridge Island, WA and as the Director of Bellevue, WA Community Mediation Program. Learner/Student Information ROB McGREGOR, Cert. ConRes., B.A. (Psych.), M.Div., specializes in sticky workplace situations. Rob is a certified master coach and mentor, a human resources consultant, instructor, chaplain and champion storyteller. He uses his experience working with some of today’s most challenging business and social problems to help leaders understand how to get what they want. Rob holds a B.A. in Psychology, a Master of Divinity degree, and a Certificate in Conflict Resolution. His designation as a Certified Human Resources Professional (CHRP) and a divorce coach are in process. DERM McNULTY, Cert. ConRes., brings to the field of conflict resolution an extensive background in the construction industry. A graduate of the Centre for Conflict Resolution, he serves as a mediator in the Provincial Courts and in private practice. He has been active in the Youth Court diversion program. Derm is a director of the Canadian Construction Institute, Conflict and Decision Management Centre, and the UBC Law Faculty’s CoRe program. Derm provides coaching services at the Justice Institute and the UBC Faculty of Law, and in the private sector. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 81 Instructional Team The Centre for Conflict Resolution NANCY McPHEE, Cert. ConRes., is a facilitator, instructor and mediator with over 25 years of experience in the classroom. Her background includes education, community development, health care and volunteer experiences. Nancy’s vibrant style, sense of humour and common-sense approach make learning fun and relevant. RON MONK, Cert. ConRes., D. Tech., is a trainer in conflict resolution, mediation, negotiation and communication skills. His background is in broadcast communications, not-for-profit management and government. Ron has maintained a mediation practice since 1987, and his work encompasses organizations, government agencies, family, child protection and intercultural and multi-party/group facilitation. TERRY NEIMAN, C.Med., Cert. ConRes., M.Sc., is a trainer and consultant specializing in the facilitation of problem solving, process improvement, negotiation, teamwork and conflict and risk management. Terry is also a mediator specializing in multi-party, organizational, public policy, commercial, business and family disputes. His background includes materials science and engineering, corporate management experience and consulting in various fields. Learner/Student Information BARBARA ASHLEY PHILLIPS, B.A., J.D. , has 20 years of experience in mediation and training. Her latest book, The Mediation Field Guide, is described as “practical and profound” by Ken Cloke and as “a welcome inspiration to the field of conflict resolution”, in an ABA Journal review. With a J.D. from Yale Law School, Barbara Phillips served as an Assistant United States Attorney and practiced primarily federal civil trial law in Oregon and California before becoming a mediator. ARTHUR RIDGEWAY, Cert. ConRes., Ph.D., R.Psych., is a consultant and facilitator in the fields of dispute resolution and leadership development. Internationally, he represents Canada at the Alternative Dispute Resolution Executive Education Project and has worked as a facilitator for the Asian Development Bank Institute.Arthur is a senior associate with the Niagara Institute and an associate facilitator with the Conference Board of Canada. JILL SCHRODER, Cert. ConRes., B.A., M.Sc., C.Med., is a mediator, personal coach and facilitator. Her background is in developing, coaching and presenting in-house and public training in conflict resolution, mediation, negotiation, assertiveness, communication skills, dealing with anger and managing transition. Jill specializes in workplace and relationship disputes and has a strong interest in and commitment to personal transformation. 82 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Instructional Team GORDON SLOAN has been active in teaching and training mediators and negotiators for about 15 years. His work is national in scope, involving all sorts of groups and professions, in government, industry and academic settings. His interests are in dispute resolution philosophy, attitudes, skills and technique. JOE SOLANTO, Ph.D., is a therapist, clinical supervisor and educator in private practice. His background is in working with high-risk youth. Joe has provided debriefings for front-line staff coping with victims of personal tragedy and natural disasters and has worked extensively with psychiatrists and other clinicians in diagnostic assessment and treatment-planning processes. DONNA SOULES, Cert. ConRes., M.A., is a teacher in the Criminology Department of Malaspina University-College in Nanaimo. She has a private mediation practice on Vancouver Island focusing on organization, family and First Nations issues. Donna is a member of the BC Mediator Roster Society. ROBERT R. STAINS JR. M.Ed., LMFT, is the program Director of the Public Conversations Project and is on the faculty of the Family Institute of Cambridge. At PCP he provides training and consultation to practitioners and organizations on creating openings for constructive conversations in the midst of conflict. He codeveloped and co-presents the “Power of Dialogue” and “Inquiry as Intervention” workshops. Robert also serves as a consultant to the Interpersonal Skills Component of the Harvard Negotiation Project at Harvard Law School and maintains a private mediation, consulting and training practice in Beverly, MA. Help us keep in touch with you – update your address, phone and e-mail information by calling 604-528-5608. Learner/Student Information JACQUIE STEVULAK, Cert. ConRes., is currently the executive director of the North Vancouver Restorative Justice Society, which delivers a Restorative Response Program on the North Shore. She has over 20 years of experience in the legal and education fields. DUNCAN M. STEWART, Cert. ConRes., Ph.D. (Psych.), M.Ed., Dipl. Bus. Admin., RCC, is a specialist in remedial interventions with dysfunctional and chronically stressed workgroups, organizations and individuals in the areas of entrenched conflicts and employee performance problems. His background is in consulting and training in organizational analysis and development, group mediation and facilitation, formal investigative techniques, bilateral management/union consulting and mental health assessment and treatment. JUDGE BARRY STUART (retired), LL.B, O.P.N.G., has 26 years of experience working with various forms of alternative dispute resolution in both national and international settings. He has been involved in the use of peacemaking circles for 10 years in both the public and private sectors. As part of the judicial team of the Yukon Territory, Barry initiated the world’s first sentencing circle. He has written, taught and trained extensively on the use of peacemaking circles and other consensus-based forms of conflict resolution. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 83 Instructional Team The Centre for Conflict Resolution JIM TOOGOOD, Cert. ConRes., is a trainer in conflict resolution, negotiation and mediation. His background includes extensive experience in business and labour. Jim is a mediator, facilitator and consultant within organizational workplace settings and in commercial and personal injury and labour disputes. DALE TRIMBLE, M.A., RCC, is a trainer, consultant and therapist. He co-founded the Vancouver Alternatives to Violence Program and the BC Association for Counsellors of Abusive Men. He customizes conflict resolution training for the corporate workplace as well as non-profit organizations, and focuses on effective ways to end conflict. LEE TURNBULL, Cert. ConRes., LL.B., M.Ed. (Couns. Psych.), FMC, C.Med., is a trainer and consultant in systems design. She has a background in mediation and facilitation within commercial, intergovernmental, public process, school district, workplace and family disputes. Lee is program manager for the Court Mediation Program (CMP). BARRY WARHAFT, PBD, M.A., is the program director of Vancouver Aboriginal Transformative Justice Services and JI Program Coordinator in Restorative Practices. He has worked extensively in the area of developing and implementing community-based justice programs and is committed to the role and realization of restorative practices in all aspects of personal and professional life. Learner/Student Information TERRY WATERHOUSE, M.A. (cand.), is the Manager of Youth Services for the Burnaby School District. He has developed a variety of programs that support the development of schools as safe and caring places for children to learn. An experienced workshop facilitator, he has delivered workshops across Canada to a variety of audiences on developing school-wide systems for prevention, strategies for preventing and intervening in violence and abuse and developing effective home/school/community partnerships. MARK WEDGE is a trainer in peacemaking and circles. He has spoken about circles across Canada and internationally. Mark’s background is in community development and Aboriginal capacity development. Mark has also travelled extensively in order to share and learn about other cultures. DEBORAH WHITE, Cert. ConRes., B.S.W., M.A. (Applied Behavioral Science), is an organization/management consultant, mediator, facilitator and trainer. She has over 20 years of experience in both the public and private sectors working with people at all levels within the organization. Deborah’s practice focuses on process consulting, coaching, workplace mediation, organizational facilitation, skills training and reconstruction of working relationships. 84 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Instructional Team SUE YERXA, Cert. ConRes., B.Sc., Dip. Leadership, is a trainer, mediator and facilitator. She holds certificates in Critical Incident Stress Management and a bachelor’s degree in psychology. Sue’s background is in the social services field. She currently provides training and intervention for government agencies and private companies. DALE ZAISER, Cert. ConRes., B.A., M.A., is a trainer in conflict resolution, negotiation and interpersonal skills. His background includes psychiatric nursing, peer mediation in the school system and organizational development work. Dale is also a facilitator working with organizational conflict and the management of change. Coaches Mike Adam Jory Faibish Julia Menard Nancy Baker Cheryl Farmer Carol Myers Juan Barker Brian Frank Terry Neiman Keith Barker Ron Fyfe Kerry Palmer Janice Bateman Maureen Garrity Sena Paradis Trudie Begbie Maureen Hannah Pam Penner Christiane Boisjoly Terry Harris Jane Roberts Sherry Bowlby Carolyn Hayes Gord Rogers Pat Bragg Sandra Heath Sandra Rossi Marj Busse Lori Henderson Lane Sherman David Caird Kent Highnam Rick Singer Sherri Calder Nancy Hinds Donna Soules Ken Carridine Kel Kelly Michelle Tubbs Marilou Carrillo Tim Langdon Lee Turnbull Lee Carruthers Mary Ann Lewis Steve Smyth Alice Caton Rob Lewis Lillian Van Pelt Susan Cawsey Claudia Lowry Heather Wheating Beryl Clayton Laura Matsuda Gordon White Anne de Cosson Larry McCafferty Kim White Raj Dhasi Marguerite McCallion Sharon Wilson Linda Dobson-Sayer Rob McGregor Liz Wouters Sandy Dunlop Derm McNulty Susan Yerxa Donna Dussault Carole McKnight 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Learner/Student Information Many of our courses include a coached skills practice component. This unique learning tool provides participants with focused skills practice time and individualized feedback provided by an experienced skills coach. Our skills coaches have experience both with our program and in the dispute resolution field. If you would like to learn more about our coaches, visit the instructional team section of our website. Our skills coaches are: 85 The Centre for Conflict Resolution Learner Information Learner Information We offer courses throughout British Columbia through partnerships with local post secondary institutions. Our partner institutions are responsible for the course offerings, registration, fees and facilities.The Justice Institute provides the course content, instructional team and materials. Partner institution policies and procedures regarding registration, cancellations, refunds, and so on may differ from those of the Justice Institute. If you are registering for one of our courses through a partner institution, it is important that you familiarize yourself with the policies of both the JI and the partner institution. Learn more about us – attend a free Program and Career Information Session (see page 23) or visit our website at www.jibc.bc.ca/ccr Fees at partner institutions are often higher than those charged at the JI and at the YWCA.This is generally necessary because of travel costs for the instructional team, as well as other facility and administrative costs. For more information on partner institution fees, please contact the institution directly. Course Locations We partner with universities, colleges and other organizations to offer our courses throughout BC. See page 2 for more information and addresses. L Apparel ocated at the JI’s main campus in New Westminster, the JI Store is a retail outlet managed to support and promote the work of the JI and its clients. The store offers an ever-expanding array of crested clothing, student supplies, JI publications, specialty equipment related to the JI's work, and gifts selected to ensure that the JI's reputation for quality is represented through its merchandise. Accessories Gifts Books Videos Sundries Open Monday to Friday 9:30 to 4:00 or visit our website www.jibc.bc.ca Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. Canada V3L 5T4 Tel: 604•528•5870 Fax: 604•528•5870 Email: jistore@jibc.bc.ca Program Calendar September 2003 / August 2004 Learner Information On-Line and Correspondence Courses Registration: 604-528-5590 All information: 604-528-5608 or 1-888-799-0801 or www.jibc.bc.ca/ccr On-Line Learning Class Times Courses at the Justice Institute’s New Westminster and Victoria campuses are normally held between the hours of 9:00 am and 5:00 pm. Check the video monitor by the main reception desk for your classroom number. Downtown Vancouver (YWCA) courses are held on the 4th floor from 9:00 am to 5:00 pm. Partner institutions set their own class times. Please verify class times and room locations when you register for any partner institution course. Videotapes Students are encouraged to bring a VHS videotape to record their skills practice role-play sessions in required courses. Blank videocassettes can be purchased at the JI Store. Prior Learning Assessment and Recognition (PLAR) Prior Learning Assessment and Recognition (PLAR) is a process for granting credit in a post secondary program based on what you know and can do, no matter where or how you gained your knowledge and skills. The PLAR process is an active partnership between the JI and the student, and involves documenting your learning so we can assess it for credit. The maximum amount of credit that can be awarded through PLAR is 50% of our certificate hours, regardless of specialization. I already took some courses. Can I get credit for them? Learner/Student Information You may be entitled to receive credit for anything we teach at the Centre for Conflict Resolution based on similar training that you took somewhere else. These might be other college or university courses, or workshops through your workplace or a community organization. To receive credit for comparable training, the course or workshop you took needs to be quite similar to one or more of our courses. I haven’t taken any courses but I have been using these skills for years. Can I get credit? If you are able to demonstrate to us that your knowledge and skills gained through work and life experiences are comparable to what you would learn in one or more of our courses, you may be entitled to receive credit. How much does it cost? A processing fee is charged for each PLAR application. The fee is based on the work involved in assessing the candidate and is not based on credit awarded. Most applications are assessed between $25 and $150 and the maximum fee is $250. The fee is nonrefundable and must be submitted with your PLAR application. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 87 Learner Information The Centre for Conflict Resolution How long does the process take? Each situation is unique and time the required to complete the process can vary from a few days to a few weeks. I’m interested in applying. What should I do? Contact us at 604-528-5608 or e-mail conres@jibc.bc.ca and ask for our PLAR Application Package. You can also find it on our website at www.jibc.bc.ca/ccr. We can also make the PLAR process available in a range of formats, such as large print, oral interview and sign language interpretation. Let us know what meets your needs. Transfer Credit The Centre for Conflict Resolution is actively involved in pursuing transfer credit agreements with other post secondary institutions nationwide. Centre for Conflict Resolution courses qualify for transfer credit at the University College of the Fraser Valley, Athabasca University, the University of Victoria, Douglas College, Malaspina University-College and Camosun College School of Business. Additional transfer credit agreements are under negotiation. For more information on transfer credit, including the current list of participating schools and programs, please visit our website at www.jibc.bc.ca/ccr or call 604-528-5608. Education Credits Learner/Student Information Centre for Conflict Resolution courses are also recognized for continuing education credits by many organizations, including: ■ BC Human Resources Management Association ■ BC Association of Foresters For more information, please visit our website at www.jibc.bc.ca/ccr. 88 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Learner Information Registration Attendance Requirements In order to use a course for credit towards any certificate or specialization, a status of “credit granted” is required. Our course credits are based on full attendance, participation and role-play completion, as follows: ■ One- or two-day courses: You must attend the full course to receive credit. ■ Three-, four-, or five-day courses: Students who miss more than 7 hours of classroom time must repeat the entire course at their own expense. Students who miss less than 7 hours of classroom time will receive a status of “no credit granted” for the course on their student record. You can upgrade this status to “credit granted” by attending a Use It or Lose It Clinic (CR930). ■ All courses: If the course involves a coached skills-practice role-play, you must complete your role-play or you will receive a status of “no credit granted” for the course on your student record. You can upgrade this status to “credit granted” by attending a Use It or Lose It Clinic (CR930). JI Registration Office: ■ By phone: Greater Vancouver: 604-528-5590 Outside Greater Vancouver only: 1-877-528-5591 ■ By fax: 605.528.6540 Course Cancellations A full refund of tuition fees will be issued for courses cancelled by the Justice Institute. In every case, as much advance notice as possible will be provided. The JI is not responsible for participants’ expenses (e.g., airline or hotel reservations) if a course must be cancelled. The JI reserves the right to cancel courses. We truly regret any inconvenience this may cause. Learner/Student Information Course Fees – Transfers The JI Registration Office must receive notification regarding transfer from one course to another one week (seven days) before the start date of the course you are transferring from. Transfers are subject to an administrative charge of $25. Course Fees – Refunds JI course registration fees are refundable provided we receive notification of cancellation one week (seven days) before the course start date. Refunds are subject to an administrative charge of $25. Refund policies differ among institutions. If you register with one of our partner institutions, please familiarize yourself with its refund policy. Take note! NSF Cheques A fee of $15 applies to all cheques returned “not sufficient funds.” 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 89 Learner Information The Centre for Conflict Resolution Tax Receipts You may deduct tuition fees from your taxable income if the total amount exceeds $100 for the year. Income tax receipts will be issued in February for all courses in the previous year. Our registration office handles tax receipts. Transcripts A transcript and certificate will be mailed to graduates and can be requested by contacting our registration office. The cost of additional documents is $5 per copy. Address or Name Change Please inform our registration office of any change to your name or address so that we can update our records and stay in touch with you. Instructor Substitutions Our course schedule includes the name of the instructor we have booked for each course. Occasionally, a substitution is required. Registered students are given advance notice of instructor substitutions on a best-effort basis, using the contact information available in our student records system. We regret that we are unable to reimburse students for any costs associated with their decision to drop a course as a result of an instructor substitution. Students can transfer to another scheduled course without penalty, provided space is available. Participant Substitutions Learner/Student Information Substitutions are welcome as long as the substituting participant has completed the course prerequisites. Registering for Negotiation and Mediation Assessments Students will be permitted to register for these assessments only upon successful completion of the relevant Level II course. If you wish to cancel or reschedule your assessment, you will be charged a cancellation/transfer fee of 50% of the regular fee. Career Opportunities in Dispute Resolution For people seeking employment, the Certificate in Conflict Resolution can be a significant asset on a resume in combination with other education and experience. The vast majority of people taking Centre for Conflict Resolution courses do not plan to work in the Alternate Dispute Resolution (ADR) field. Often they are already employed and are acquiring new skills and concepts in order to enhance their effectiveness in their current career. 90 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Learner Information Here are a few helpful hints for people who are considering a career in the dispute resolution field: ■ Most people who work in the dispute resolution field are in private practice as mediators, facilitators and trainers. ■ While there is currently no legislation in BC governing who can or cannot call themselves mediators, there are voluntary professional certifications available through mediator membership organizations. ■ There are requirements of training and experience for applying to the BC Mediator Roster (see next page). ■ It is still very unusual for people to make their living exclusively through private-practice mediation. Many private-practice mediators combine a mediation practice with other forms of practice or another job. ■ Making a living as a private-practice mediator requires building up a client base over time, usually based on word-of-mouth reputation. Like any selfemployed businessperson, mediators have to be creative and persistent in marketing their services. ■ Trained but inexperienced mediators can acquire hands-on supervised practice through the Court Mediation Practicum Program (for more information about the Program, see page 93). ■ Most people working in restorative justice are already employed in the education and justice fields. ■ Most restorative justice community programs are staffed primarily by volunteers. Transfer Credit – The Centre has transfer credit and equivalency agreements with a variety of post-secondary institutions and professional organizations. Consult www.jibc.bc.ca/ccr for more details. For more information on working in the alternate dispute resolution field, check the Web Resources link on our home page at www.jibc.bc.ca/ccr. Learner/Student Information HELPFUL RESOURCES Mediator Accreditation Two practitioner organizations offer an accreditation process for mediators. Accreditation requires a certain number of hours of training and practical experience and the successful completion of a skills-based assessment. For more information about mediator accreditation, please contact these organizations directly: ■ BC Arbitration and Mediation Institute Phone: 604-736-6614 or 1-877-332-2264 Web: www.amibc.org For JI courses that qualify towards the C.Med. (Chartered Mediator) status granted by the ADR Institute of Canada, visit the ADR Canada website at www.amic.org. ■ Family Mediation Canada Phone: 519-836-7750 E-mail: fmc@fmc.ca Web: www.fmc.ca 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 91 Learner Information The Centre for Conflict Resolution BC Mediator Roster (Civil and Family) Certificate Grads – new certificate specializations are available – increase the value of your Certificate in Conflict Resolution by adding another specialization! The BC Mediator Roster Society manages a list of civil and family mediators who have met minimum training and experience criteria and who have subscribed to defined Standards of Conduct. The list, which consists of the Civil Roster and the Family Roster, is available to lawyers, judges, government agencies and any other organization or member of the public who wishes to resolve disputes using mediation. Mediators who wish to be admitted to the Civil Roster or the Family Roster must meet the Society’s admission criteria. These include training and experience requirements, references, liability insurance and adherence to the Society’s Standards of Conduct. The training requirements are as follows: 1. (a) For the Civil Roster: 80 hours of core education in conflict resolution and mediation theory and skills, provided that 40 of those hours are on mediation and include 10 hours of simulated or role-play mediation under direct supervision. (b) For the Family Roster: (i) Certification by Family Mediation Canada or (ii) 80 hours of core education in conflict resolution and mediation theory and skills, provided that 40 of those hours are on mediation and include 10 hours of simulated or role-play mediation under direct supervision, and 24 hours are on issues specifically relating to family dynamics in separation and divorce, including power imbalances and abuse. 2. For both Civil and Family Rosters: (a) For non-lawyers, a minimum 2 days (14 hours) of instruction in civil procedure. This is in addition to the other training requirements. Learner/Student Information (b) For all applicants, 20 hours per year of ongoing professional development or continuing education related to the field of dispute resolution. The experience requirements are as follows: 1. For the Civil Roster: completion of a minimum of 10 mediations as the only (or the primary) mediator. 2. For the Family Roster: completion of a minimum of 50 mediations as the only (or the primary) mediator, including a minimum of 40 family mediations. At least 30 of the family mediations must have been conducted over the past five years and have been concerned with reorganization of the family after separation or divorce, including certain parenting issues (custody, access, maintenance or guardianship issues) or financial support and property matters connected to separation or divorce. 92 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Learner Information The BC Mediator Roster Society has accepted applicants who have taken courses offered by the Centre for Conflict Resolution. A list of these courses and additional information about admission are available at: www.mediator-roster.bc.ca/List_Courses.pdf. British Columbia Mediator Roster Society P.O. Box 9222 Stn. Prov. Govt. Victoria, BC V8W 9J1 Phone: 1-888-713-0433 Fax: 250-387-1189 E-mail: mediators@mediator-roster.bc.ca Web: www.mediator-roster.bc.ca Court Mediation Practicum Program The Court Mediation Practicum Program is designed to provide an opportunity for trained but inexperienced mediators to practice mediation skills in a high-quality practicum environment. Participants in the program take part in 10 Small Claims Court mediations of approximately two hours each. Practicum mediations are scheduled in the Robson Square, Surrey and Nanaimo registries.These mediations are supervised by mentors who assist the mediators to prepare for and conduct each mediation and provide constructive feedback following each mediation. Anyone who has received a minimum of five full days of interest-based mediation training, including at least 10 hours of role-playing experience, may apply to participate in the program. If you have questions regarding your training qualifications, please contact the program for further information. Learner/Student Information Classes of between 12 and 16 mediators begin periodically throughout the year in accordance with demand for mediation services. Whenever a new class is ready to be filled, qualified applicants on the waiting list will be contacted in order of application date and offered a position in the class. Completion of the practicum depends upon mediator availability, volume of cases referred to the program and cancellations of mediations by parties. The average completion time is three to five months. The fee for the practicum is $ 2,140 ($ 2,000 plus GST). The fee is payable upon acceptance to the program. To apply for the practicum or request further information, please contact: Court Mediation Practicum Program 177 – 800 Hornby Street Vancouver, BC V6Z 2C5 Phone: 604-684-1300 or 1-877-656-1300 Fax: 604-684-1306 E-mail: info@courtmediation.com 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 93 Learner Information The Centre for Conflict Resolution Court Mediation Practicum Program – Aboriginal Bursary In order to improve the accessibility of the Court Mediation Practicum Program to Aboriginal mediators and dispute resolution practitioners, the Law Foundation of British Columbia has provided funding for four bursaries. For more information, eligibility criteria and the application package, e-mail the Court Mediation Practicum Program at info@courtmediation.com. First Nations Student Services Support services for First Nations students are available from the Program Coordinator, Fist Nations Programs and Services. The Program Coordinator provides support to Aboriginal students attending courses on-site at the JI. Please feel free to set up an appointment by calling 604-528-5621. Access for People with Disabilities The JI building at New Westminster is fully accessible, including curb approaches. There is elevator access to all floors and separate accessible washrooms located on each floor. Pay phones are wheelchair-accessible. The Registration Services Advisor is located in the Registration Office on the ground floor, and she can assist with a variety of classroom and study supports for students with disabilities. These may include: Sign language interpreters Captioning or other adaptive equipment or technology ■ Computer screen viewing aids ■ Notetakers ■ Classroom and exam tutors ■ Conversion of course materials to alternative formats ■ ■ Learner/Student Information For more information, contact: Trudy Salt Registration Services Advisor Phone: 604-528-5588 Fax: 604-528-5653 TTY: 604-528-5655 E-mail: tsalt@jibc.bc.ca 94 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Learner Information Student Code of Conduct Participants in courses offered or sponsored by the Justice Institute of BC are required to abide by the JI’s Student Code of Conduct. Refer to the JI website www.jibc.bc.ca for more information. Harassment and Discrimination The Justice Institute is committed to a learning and working environment free from harassment and discrimination. Our policy states: “The Justice Institute of BC and the British Columbia Government and Service Employees Union (BCGEU) are committed to providing a learning and working environment where the individual differences of all employees and students are valued and respected. All members of the Justice Institute community are entitled to be treated fairly and with dignity, free from harassment or discrimination.” “The Justice Institute of BC and the BCGEU do not condone and will not tolerate any discrimination or harassing behaviour which undermines the dignity, selfesteem and productivity of any employee or student.” If you want more information about the JI’s anti-harassment and antidiscrimination policy, or if you want to talk about something that is of concern to you, please contact Pam White, Director, Centre for Conflict Resolution, at 604-528-5613 or e-mail pwhite@jibc.bc.ca. Suggestions and Complaints Learner/Student Information If you have suggestions on how we can improve our courses and programs, please let us know. We appreciate your input! Call 604-528-5608 or 1-888-799-0801, or e-mail conres@jibc.bc.ca. Practice Groups Some students find it beneficial to form practice groups outside of class time. These groups enable students to further develop their skills and obtain feedback from others who have received the same training. The Centre encourages these groups but is unable to facilitate their formation because of the confidential nature of student records. Students are invited to use the Centre’s bulletin board on the second floor, near room C200, to post notices regarding practice groups. If you are looking for supervised coaching, check out CR121, Supervised Coaching Sessions, on page 47. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 95 Campus Information New Westminster Campus Campus Information Location The JI’s New Westminster campus is located at 715 McBride Boulevard, New Westminster, BC V3L 5T4. Information Desk The Information Desk is located in the atrium on the main floor. The Information Desk is staffed from 7:00 am to 5:00 pm, Monday to Friday. Information Desk staff direct students and visitors to classrooms and offices and provide general information about JI courses and programs. The Information Desk also handles requests for First Aid Attendants, maintains a register of lost and found items and manages all notices for the bulletin boards and flyers for the information racks near the atrium. Registration Office The Registration Office is located near the Information Desk in the atrium. Office hours are from 8:00 am to 4:30 pm, Monday to Friday. Brochures and information packages are available for many of the Justice Institute courses and programs. Our staff will be happy to give information about course availability, program prerequisites and accommodations in the area, as well as to provide registration services. Phone 604-528-5590, 1-877-528-5591, fax 604-528-5653, TDD/TTY 604-528-5655. Library Learner/Student Information Located off the atrium, the JI Library is open from 8:00 am to 5:00 pm Monday to Friday and from 9:00 am to 4:00 pm on Saturday (September to June). A book drop for after-hours book return is located outside the 8th Avenue entrance doors. Study carrels and tables are available for your use. Three study rooms for private and group study may be reserved by contacting library staff. For shortened summer hours, visit our website at: www.jibc.bc.ca/Libraryfiles/jilibrary.htm. To check out our extensive services and holdings, please come by in person when you are on campus or visit our website. All students attending courses at the JI are welcome to use the library. However, borrowing privileges are limited to students enrolled in certificate and pre-employment programs. Parking Free parking is available at the JI. Designated parking for disabled persons is located near both main entrances to the building. Overflow parking is accommodated at the Canada Games Pool parking lot south of the Justice Institute. From the JI parking lot, turn right onto 8th Avenue, right onto Cumberland Street and right onto 7th Avenue, or enter the overflow parking lot from East 6th Avenue. 96 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Campus Information Taxi Service A direct access telephone for taxi service is located at the bank of public telephones in the atrium, behind the stairwell. (Most Greater Vancouver regional taxicab drivers are trained at the JI so almost all of them will know the location.) Bicycle Parking A sheltered bicycle rack is located outside the gymnasium entrance. Environment Out of consideration for the environment, please use designated containers for recycling aluminum cans and bottles. The recycling containers are located by the dispensing machines off the atrium and in the cafeteria. Recycling boxes for paper materials are also available in classrooms. Photocopying/Faxes Photocopying is available in the library for a charge of 20 cents per page. Faxes may be sent from the library for a charge per page of $1 for local, $2 for long distance and $3 for international. Faxes may be received for a charge of $1 per page. Cafeteria Full cafeteria service with hot meals as well as sandwiches and snacks is available from 7:00 am to 3:30 pm daily. Seating is available indoors and out. Check with the program coordinator or class instructor for information about cafeteria services while attending weekend courses. Learner/Student Information Coffee and other beverages may be taken to the classroom, but only in bottles with lids, cups with firmly attached lids or mugs with covers. You are encouraged to bring travel mugs for use in the classroom. Food may not be taken into classrooms. Neither food nor drink may be taken into the library, theatre or gymnasium. Pay Telephones Pay phones are located in the atrium behind the stairwell and by the gym. One outside pay phone is located at the east side of the building. Pay phones are wheelchair-accessible. Student Message Board The message board is located in the hall between the atrium and the cafeteria. Bank Machine (ATM) An automated teller machine is located in the atrium near the cafeteria and the JI Store. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 97 Campus Information New Westminster Campus Canada Post Mailbox A Canada Post mailbox is located on the sidewalk near the gymnasium entrance. Newspapers Newspapers are available from a dispensing box on the sidewalk near the gymnasium entrance. The Vancouver Sun and the Globe and Mail are available for reading in the library. Student Safety and Security First Aid Contact Information Desk staff, who will page a First Aid attendant. The Information Desk is staffed from 7:00 am to 5:00 pm, Monday to Friday. Security personnel are available while evening and weekend classes are in session. Fire Safety and Emergency Response Staff will guide you in the event of a fire or other emergency. Exit the building when the fire alarm sounds.Areas of refuge are located at each staircase landing for use in the event of a disaster. Disaster assembly areas are located in the parking lots outside the building. Campus Safety and Reporting Learner/Student Information Any threat to personal safety or any unsafe condition should be reported immediately to the instructor of your course or program, security personnel or any JI staff member. Smoke-Free Facility The JI building is a smoke-free facility. Smoking is permitted in designated outside areas only (on the terrace off the cafeteria and on the landing outside exit doors near the theatre). Ashtrays are found at these locations. 98 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr The Centre for Conflict Resolution Index .Index Welcome....................................................................... 2 Taking Courses through the Centre........................................... 2 Choosing Programs and Certificates......................................... 2 Planning Your Program........................................................ 2 How to Complete a Certificate................................................ 2 Benefits of Completing a Certificate.......................................... 2 More about the Certificate Programs......................................... 2 Conflict Resolution/Negotiation............................................... 2 Mediation/Third-Party Intervention........................................... 2 Restorative Practices.......................................................... 2 Negotiation Skills for First Nations Communities............................ 2 Family Mediation.............................................................. 2 Learning in Your Workplace................................................... 2 Centre for Conflict Resolution Services...................................... 2 Program and Career Information Services................................... 2 Needs Analysis................................................................ 2 Individual Tutoring............................................................. 2 Supervised Coaching Sessions............................................... 2 Individual Professional Coaching............................................. 2 Mediation/Facilitation......................................................... 2 Special Event and Conference Speakers..................................... 2 Learner/Student Information Resources for Teaching Conflict Resolution to Youth......................... 2 Alphabetical Course Descriptions............................................ 2 Chronological Course Listing................................................. 2 Course Listing by Location.................................................... 2 Course Listing by Specialization.............................................. 2 Course Locations.............................................................. 2 Class Times.................................................................... 2 Videotapes..................................................................... 2 Prior Learning Assessment and Recognition (PLAR)......................... 2 Transfer Credit................................................................ 2 Education Credits............................................................. 2 Registration................................................................... 2 Registering for Negotiation and Mediation Assessments.................... 2 Career Opportunities in Dispute Resolution.................................. 2 Helpful Resources............................................................. 2 First Nations Services......................................................... 2 Access for People with Disabilities........................................... 2 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 99 Index The Centre for Conflict Resolution Welcome....................................................................... 2 Taking Courses through the Centre........................................... 2 Choosing Programs and Certificates......................................... 2 Planning Your Program........................................................ 2 How to Complete a Certificate................................................ 2 Benefits of Completing a Certificate.......................................... 2 More about the Certificate Programs......................................... 2 Conflict Resolution/Negotiation............................................... 2 Mediation/Third-Party Intervention........................................... 2 Restorative Practices.......................................................... 2 Negotiation Skills for First Nations Communities............................ 2 Family Mediation.............................................................. 2 Learning in Your Workplace................................................... 2 Centre for Conflict Resolution Services...................................... 2 Program and Career Information Services................................... 2 Needs Analysis................................................................ 2 Individual Tutoring............................................................. 2 Supervised Coaching Sessions............................................... 2 Individual Professional Coaching............................................. 2 Mediation/Facilitation......................................................... 2 Special Event and Conference Speakers..................................... 2 Resources for Teaching Conflict Resolution to Youth......................... 2 Alphabetical Course Descriptions............................................ 2 Chronological Course Listing................................................. 2 Course Listing by Location.................................................... 2 Course Listing by Specialization.............................................. 2 Course Locations.............................................................. 2 Class Times.................................................................... 2 Videotapes..................................................................... 2 Prior Learning Assessment and Recognition (PLAR)......................... 2 Index Transfer Credit................................................................ 2 Education Credits............................................................. 2 Registration................................................................... 2 Registering for Negotiation and Mediation Assessments.................... 2 Career Opportunities in Dispute Resolution.................................. 2 Helpful Resources............................................................. 2 First Nations Services......................................................... 2 Access for People with Disabilities........................................... 2 Welcome....................................................................... 2 100 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Index Taking Courses through the Centre........................................... 2 Choosing Programs and Certificates......................................... 2 Planning Your Program........................................................ 2 How to Complete a Certificate................................................ 2 Benefits of Completing a Certificate.......................................... 2 More about the Certificate Programs......................................... 2 Conflict Resolution/Negotiation............................................... 2 Mediation/Third-Party Intervention........................................... 2 Restorative Practices.......................................................... 2 Negotiation Skills for First Nations Communities............................ 2 Family Mediation.............................................................. 2 Learning in Your Workplace................................................... 2 Centre for Conflict Resolution Services...................................... 2 Program and Career Information Services................................... 2 Needs Analysis................................................................ 2 Individual Tutoring............................................................. 2 Supervised Coaching Sessions............................................... 2 Individual Professional Coaching............................................. 2 Mediation/Facilitation......................................................... 2 Special Event and Conference Speakers..................................... 2 Resources for Teaching Conflict Resolution to Youth......................... 2 Alphabetical Course Descriptions............................................ 2 Chronological Course Listing................................................. 2 Course Listing by Location.................................................... 2 Course Listing by Specialization.............................................. 2 Course Locations.............................................................. 2 Class Times.................................................................... 2 Videotapes..................................................................... 2 Prior Learning Assessment and Recognition (PLAR)......................... 2 Transfer Credit................................................................ 2 Education Credits............................................................. 2 Registration................................................................... 2 Registering for Negotiation and Mediation Assessments.................... 2 Career Opportunities in Dispute Resolution.................................. 2 Helpful Resources............................................................. 2 Index First Nations Services......................................................... 2 Access for People with Disabilities........................................... 2 Welcome....................................................................... 2 Taking Courses through the Centre........................................... 2 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 101 Index The Centre for Conflict Resolution Welcome....................................................................... 2 Taking Courses through the Centre........................................... 2 Choosing Programs and Certificates......................................... 2 Planning Your Program........................................................ 2 How to Complete a Certificate................................................ 2 Benefits of Completing a Certificate.......................................... 2 More about the Certificate Programs......................................... 2 Conflict Resolution/Negotiation............................................... 2 Mediation/Third-Party Intervention........................................... 2 Restorative Practices.......................................................... 2 Negotiation Skills for First Nations Communities............................ 2 Family Mediation.............................................................. 2 Learning in Your Workplace................................................... 2 Centre for Conflict Resolution Services...................................... 2 Program and Career Information Services................................... 2 Needs Analysis................................................................ 2 Individual Tutoring............................................................. 2 Supervised Coaching Sessions............................................... 2 Individual Professional Coaching............................................. 2 Mediation/Facilitation......................................................... 2 Special Event and Conference Speakers..................................... 2 Resources for Teaching Conflict Resolution to Youth......................... 2 Alphabetical Course Descriptions............................................ 2 Chronological Course Listing................................................. 2 Course Listing by Location.................................................... 2 Course Listing by Specialization.............................................. 2 Course Locations.............................................................. 2 Class Times.................................................................... 2 Videotapes..................................................................... 2 Prior Learning Assessment and Recognition (PLAR)......................... 2 Index Transfer Credit................................................................ 2 Education Credits............................................................. 2 Registration................................................................... 2 Registering for Negotiation and Mediation Assessments.................... 2 Career Opportunities in Dispute Resolution.................................. 2 Helpful Resources............................................................. 2 First Nations Services......................................................... 2 Access for People with Disabilities........................................... 2 102 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Program Calendar September 2003 / August 2004 Course Registration Form Registration Form (Fields marked with an asterisk * are mandatory for government reporting purposes. Information is protected under privacy legislation.) Have you ever taken a course at the Justice Institute of BC? ❑ Yes ❑ No Current date: IF YES, JI STUDENT NUMBER (IF KNOWN): PEN (IF KNOWN): *LAST NAME *FIRST NAME POSITION ORGANIZATION The following is my: ❑ Work address MIDDLE NAME OR INITIAL ❑ Home address. *STREET NAME AND ADDRESS *CITY/TOWN *PROVINCE/STATE *POSTAL CODE / ZIPCODE E-MAIL ADDRESS *COUNTRY FAX : ( EVENING OR HOME PHONE DAY PHONE CELL PHONE PAGER ( ( ( ( ) ) *DATE OF BIRTH: (MM/DD/YY) ) PREVIOUS NAME USED FOR REGISTRATION, IF ANY: ) ) ❑ N/A *IMMIGRATION STATUS: ❑ CANADIAN CITIZEN ❑ PERMANENT RESIDENT ❑ NON-CANADIAN STUDYING OUTSIDE CANADA ❑ STUDENT VISA ❑ OTHER (SPECIFY) : ❑ OTHER VISA ❑ UNKNOWN *GENDER: ❑ MALE ❑ FEMALE DISABILITIES OR SPECIAL REQUIREMENTS (PLEASE DESCRIBE): ARE YOU OF ABORIGINAL HERITAGE? ❑ YES ❑ NO Many JI courses have prerequisites. Please read our course descriptions carefully before undertaking to register in a course. COURSE NAME COURSE NO. Note: Under current regulations JI courses are GST-exempt. START DATE COURSE FEE TOTAL FEE Enclosed is my course fee payment by: Cheque issued by ❑ student or ❑ Index/Registration Form ❑ Cheque or money order. ❑ Mastercard ❑ VISA NAME OF CARD HOLDER: CREDIT CARD NUMBER: EXPIRY DATE MM/YY: SIGNATURE OF CARD HOLDER: JI USE ONLY: AUTHORIZATION NUMBER ❑ Please check this box if you do not want to receive future mailings about JIBC programs. Send your registration form and payment or the same information by e-mail to: Justice Institute of BC, 715 McBride Boulevard, New Westminster, BC, Canada, V3L 5T4 For registration only: Greater Vancouver: 604 528.5590 • Outside Greater Vancouver: 1-877-528-5591 Fax: 604 528.5653 • E-mail: registration@jibc.bc.ca Please use one registration form per student. Photocopy this form for use by each additional student. 103 The Centre for Conflict Resolution Y WA AV E TE M DE RI CB . VD BL For directions online: www.jibc.bc.ca . BR DA VE 8A ET NA JI E AV . NORTH RD. CA . 10 N UN Location Maps 12 . ST CO LU MB IA . ST . ST ST . 8 19 HWY. 1A, 99A W JIBC Campus New Westminster: 715 McBride Boulevard, New Westminster ARD S ST. ST. COURTN EY ST. DOUGLA GOVERNMENT BELL VILLE N BLANSH JI FA IR FIE LD ST. ST. JIBC Campus Victoria: 910 Government Street, Victoria PENDER ST. N HA ST ING SS ST . BU RR AR D T. DU NS NE LS ON GR AN VIL SE LE YM OU R TH UR LO W ST . JI MU IR ST . GE OR GIA ST . JIBC Campus Vancouver: 400 Burrard Street, Vancouver ST. TH UR LO W PENDER N HA BU RR AR HO D RN BY VIL LE SE YM OU R ON T. NS AN LS ING SS DU GR NE ST JI MU IR GE OR GIA ST . ST . YWCA, 4th Floor: 535 Hornby Street, Vancouver 104 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr Twenty-five years of making communities safer On April 27, 1978, the Justice Institute of BC was created through an Order in Council of the government of British Columbia. The JI came into being through a joint effort of the Ministries of Attorney General and Education, and through the efforts of a group of dedicated people who believed in this unique concept. In its first year of operation, the JI served 2,191 students. We’ve grown tremendously in 25 years. Today, our student numbers average 27,000 a year, with some 6,000 students taking online programs. Our programs are delivered in over 173 communities in BC and in countries around the world. The JI remains unique – nowhere else in North America will you find an educational institution that delivers the range of programs we provide. Our academic areas now include conflict resolution, corrections, courts, emergency management, leadership and community services, fire, paramedics, police, and traffic education. As we celebrate our 25th anniversary and reflect on the years since 1978, we look confidently to the future, and to continuing our work of developing leaders who prevent and manage crisis – the people who make our communities safer places in which to live. 604.528.5608 / 1.888.799.0801 / www.jibc.bc.ca/ccr 715 McBride Blvd. New Westminster, B.C. Program Calendar September 2003 / August 2004 Canada V3L 5T4 Contact us: Email: conres@jibc.bc.ca By telephone: ■ Greater Vancouver: 604.528.5608 ■ Toll Free Canada wide: 1.888.799.0801 To register: ■ By phone: ■ ■ By fax: By mail or in person: 604.528.5590 (Greater Vancouver) 1.877.528.5591 (Outside Greater Vancouver only) 605.528.6540 715 McBride Blvd. New Westminster, B.C. Canada V3L 5T4 Staying in touch with you is important to us. Please help us reserve our natural resources and reduce mailing costs by upgrading your address with us either by email, phone or fax. You can also view our calendar and periodic updates on-line at www.jibc.bc.ca/ccr