'he

I vol4/#7

May/June 1992

Minister appoints new JI Board
Advanced Education
Stella Davis
Dr. Powell is Chair
Minister Tom Perry
and Mediator with
has appointed six new
the Dispute Resolution Centre in Vicmembers to the Justice Institute Board of
toria. From 1968
Governors, increasing
to 1990 she served
Dr. William
t h e number on t h e
as
a clinical direcSimpson
board from eight to
tor in internal medtwelve.
icine and
In making the anendocrinology at
nouncement, the ministhe Royal Jubilee
ter stated: "These
Dr. Elinor
Hospital. She is a
Powell
prominent leader
appointments will enin the Canadian
sure a more balanced
Physicians for the
representation on the
board for women and
Prevention ofNuthe different cultures
clear War.
that exist in British CoDr. Judith
Dr. Judith
lumbia." The new
Vestrup
Vestrup of West
board consists of seven
Vancouver. Dr.
' - - - - - - - - - - - - - - - - - - - - - - - - - - - - ' Vestrup is an assomen and five women
and includes representatives from
affairs related to business and
ciate professor at UBC. She spethe aboriginal and multicultural
public education.
cializes in trauma medicine and
communities.
Dr. William Simpson of
related research and holds a
Prince George. Dr. Simpson is a
number of professional appointThe new members are:
Stella Davis of Vancouver.
surgeon with a background in
merits to government with memmedical trauma and emergency
berships on emergency health
Ms. Davis has been a community
worker, counsellor and supervisor
health service. He is on the medicommittees.
in immigrant settlement and adcal staff at the Prince George ReDr. Joseph Cohen, Anthony
aptation, and is an active advogional Hospital.
Pantages and Robert Stewart
cate for women's support services
Audrey Sampson of Brenthave had their appointments exin the multicultural community.
wood Bay. Ms. Sampson is a sotended; E.A. Sandy Robertson,
She received her education in Saicial development co-ordinator for
Donald Pamplin and Peter
gon and at the University of Monthe First Nations of South Island
Webster also continue as board
treal and UBC.
Tribal Council. She has a backmembers.
Florence Tam of Vancouver.
ground in social and educational
The Minister extended thanks
Ms. Tam is a barrister and soliciprogram delivery and is currently
to former board members Glen
tor who serves various organizaworking to evolve social service
Ridgway and Dr. Fergus
tions in the Chinese community.
policy.
Ducharme for their important
She is a frequent lecturer in legal
Dr. Elinor Powell of Victoria.
contributions. 0
~· ;

. •

·1

Fire Academy • Police Academy • Corrections Academy • Finance and Administration • Courts Academy
Educational Services and Interdisciplinary Studies • Paramedic Academy • Provincial Emergency Program Academy

The challenge of teaching in Hong Kong
by Ian Dailly

The following article is reprinted, with permission, from the
Emergeru:y Health Services Newsletter, the EHS Mirror.
Five members of the Justice
Institute and the B.C. Ambulance
Service travelled to Hong Kong in
March to conduct a training
needs assessment for the Hong
Kong Ambulance Command.
Ian Dailly, Dave Busse and
Doug Weis spent the first week
conducting workshops and meeting with the Hong Kong Ambulance Command and were joined
in the second week by John
Schinbein and Dr. Sheldon
Glazer. The two-week session culminated in a joint training task
force being established.
The trip proved to be highly enlightening each step of the way,
starting with the flight.
The flight over is a good prelude to the population density
that one can expect in Hong
Kong. Sandwiched beside your
fellow traveller for 14 hours
makes for an apt introduction to
this crowded city. Jet lag is
quickly countered by a drive from
the airport where one begins to
see the differences from driving
in the West. "Merge" takes on a
whole new meaning and survival
The JI News is taking

a break for the rest
of the summer. We'll be
back in October
when we'll begin publishing
on a new schedule.
Issues will appear in
October, December,
February, April
and June.
Ideas and articles
for the
September/October
issue can be submitted
throughout the summer.

2

skills for Western pedestrians is
more than just looking the other
way before crossing the street.
The hospitality of our hosts
was so overwhelming it left us
wondering how we would be able
to reciprocate on the same scale
when they visit us.
The instructional styles and
methods we were used to had to
be modified. Because our audience was bilingual with English
as their second language, we had
to speak more carefully and use
more formal language. No slang
or sarcasm.
For example, when demonstrating equipment, if we said "slap
this baby on and you're laughing," our audience would get a
much different message translated to Chinese than the more
formal "this is the correct way to
apply this." We soon learned to
read our audience to see what
was behind the funny looks. An
international hand signal of "time
out" was established to deal with
translation problems.
During the first workshop we
came to realize there was a problem with using case studies to
teach. The Western method is for
teachers to challenge the students, and they respond in kind.
Chinese traditions dictate that
people in authority, such as
Ambulance Command, are not
questioned by students. So

challenging our Chinese students
brought no rebuttal, and we had
to change to a lecture-only style.
This meeting brought together
recommendations from the Hong
Kong Society for Emergency Medicine ·and Surgery, Hong Kong
Ambulance Command, B.C. Ambulance Service and the Paramedic Academy. The four groups
involved in the meeting were
working to improve the level of
prehospital care delivered in
Hong Kong. This was reflected in
three recommendations laid out
by the group:
• Two trainers from Hong
Kong to take EMA 2 training
in B.C.;
• Hong Kong Ambulance Command to move to adapt the
patient assessment model
used by the BCAS;
• A proposal be submitted to
examine the feasibility of an
EMA 2 Program being delivered in Hong Kong.
The Hong Kong project is part
of a series of international training contracts BCAS and the Paramedic Academy have embarked
on recently.
The trip was fascinating, and
one that I hope others from the
B.C. Ambulance Service will have
the chance to take.

Ian Dailly is Program Director,
Paramedic Academy. 0

Interdisciplinary Studies produces
wife assault handbook
With funding from the Ministries of Attorney General and
Women's Equality, Interdisciplinary Studies has just completed
an updated handbook on wife assault.
Working Together to End
Wife Assault was adapted from
the existing Wife Assault Victim
Support Worker Handbook, but
was rewritten to ensure that the

needs of battered women from
different cultures were addressed.
An advisory group consisting of
members of key visible minority
and immigrant serving agencies
worked with the Justice Institute
to complete the project.
The advisory group also participated in the design and delivery
of four half-day sessions on the
use of the handbook. 0

The JI News Vol 41#7

•••SPOTLIGHT•••
On staff
Changes...
Sandra Enns has joined the
Fire Academy staff as Program
Director, Advanced Education
Programs. Sandra comes to the
Justice Institute from the University of Victoria where she was the
Business Co-operative Education
Co-ordinator. Sandra has a background in all aspects of distance
education programs including
working with tutors and computers and setting up database systems. She has a Business
Administration Degree and a Professional "A" Teaching Certificate. She will be responsible for
all distance education programs
including the volunteer firefighter
certificate program, the development of Edukits, the diploma program and night school programs.
She will also look after the student data base and examination
system.
Kate Keenan has been hired
by the Registration Office to assist with bingo registrations and
to serve as general Registration
Office backup.
Lee Turnbull has been appointed Director of Mediation at
the BC International Commercial
Arbitration Centre. Lee completed her contract with Interdisciplinary Studies in mid-May but
will continue to be associated
with the Conflict Resolution Certificate Program as a coach.
After three and a half years at
the Police Academy, Steve Hess
has returned to general patrol duties with the Vancouver Police Department. Steve's successor as
Co-ordinator, Advanced Programs, is Chris Kennedy from
Burnaby RCMP. The Police Academy also welcomes Jordan
Taylor from the Matsqui Police
Department. He has joined the
Police Academy staff as physical
training instructor and will be
working with Gil Puder.

The JI News Vol 41#7

Deputy Sheriff Brian Woods'
secondment to Courts Academy
has been extended into the fall.
Ross Cloutier resigned from
his position with the PEP Academy in May. He is now an instructor at Cariboo College in
Kamloops but will continue to be
a guest instructor for PEP Academy.
Corrections Academy has made
a number of recent staff changes.
Donna MacLean began a tenmonth secondment on May 18.
She will co-ordinate the Employment Readiness Program. Helen
Bruins will assist Donna in
scheduling and organizing the
programs. Tracie Mydonic
moved from an OA 2 position to
Helen's previous position as Program Assistant, Institutional
Training. Brenda Pierre has
joined the Academy as an OA 2.
Brenda's last position was with
the Kekinow Native Historical Society. The vacant Institutional Instructor position was filled by
Peter Stevens. Peter worked at
Holly Open Custody Centre prior
to coming to the Corrections Academy. Finally, Karole Conway,
Program Director, Institutional
Programs, has been seconded to
the Corrections Branch. For the
next six months she will work on
developing a model for institutional callboards which will guarantee minimum hours of work for
auxiliary correctional officers.

Karole will return to the Corrections Academy in November; in
the interim, Paul Pershick will
be responsible for both institutional and community programs.

Conferences and Workshops
Police Academy Deputy Director Bob Hull, accompanied by instructors Selia Miller, Brad
Pellegrin and Mark Johnstone
attended the Police Educators
Conference held at the RCMP
Academy in Regina from May 25
to 29.
Robert Chong, Community Instructor in Corrections Academy,
attended a Youth at Risk conference held April 3-4 in Vancouver.
The conference was sponsored by
the Interministerial Committee
on Youth Gangs.
In April, Corrections Academy
Community Instructor Linda
Alexander, attended a Forensic
Workshop and a Sex Offender
Workshop. The Sex Offender
Workshop was sponsored by the
Mt. Currie Indian Band.
Police Academy .Director Phil
Crosby-Jones, representing BC on
the Board of Governors, attended
the official opening of the Canadian Centre for Police/Race Relations located at the Canadian
Police College, Ottawa. This national centre is designed to improve relations between police
continued on page 6

Notes & Notices
Excellence Committee
Challenge
Attention all gardeners! We
need you to help brighten up the
somewhat dark and dingy reception desk area of Blake Hall with
a fresh floral display each Monday, or more often if blossoms
lose their lustre. With our long
Lotus Land growing season we
should be able to add a splash of
colour and fragrance for at least

seven months of the year to complement the courteous and
friendly service provided by receptionists Tracey Wheeler, Kim Davidson and Sandy Todesco.

JI pins now available
The new JI lapel pins are now
in stock and available to through
Bernie Astles or Paul Harris in
Stores. The cost to Academies
and Divisions is $.95 each. 0

3

FIRST at Whistler
by FIRST Planning Committee

On June 11-12, the Justice
Institute held its first professional development workshop
for all the JI's clerical and technical support staff at a twoday event in Whistler. ·
Over 60 people took part in
sessions on topics such as managing conflict, career plateauing and effective skills for
managing people. Stacey
Holloway, Vera Bergman and
Joyanne Landers, all well
known faces around the JI,
served as resource people.

Bob Stewart, Chair of the JI
Board, opened the session and
gave staff his view of the JI's
history and evolution. Gary
Ridout, the project manager
for the new JI facility gave
staff an overview of the planning process for the new campus.
Titled FIRST (Focus on Interests: Renewing Skills and
Techniques), participants, Bob
Stewart and Larry Goble all
agreed that this should be an
annual event.

Bob Stewart'•
presence
"humanizes
the Board••• "
Left to Right: Maul'HfJ Ferreira and Kate Walker present
an appreciation gift to Pat Ross from participant•

Dianne Joyal/, Linda West and Anita Miles •
spirits weren't dampened by the rain

Cynthia Teo and Pat Abercrombie Blake Rall meets Lawrence Hall (or vice versa)

for JI staff
Thanks and appreciation to the planning committee: Maureen Ferreira, Susan Huffman, Barbara Hunter, Anne Langdon, Pat Ross, Sabrina
Tong, Kate Walker, Debbie Watts and Linda West.

Comments:
"I feel appreciated, revitalized and
motivated to work more efficiently and enthusiastically."
"The retreat was an excellent morale booster
and helped to strengthen relationships within
the J.I."
"Got it right the first time."
"... course content was well suited to my workplace ..."
"Saw people away from work with their work
masks off."
"Gave me a chance to feel renewed and refreshed."
"The enthusiasm of the instructors was inspiring."
"Personally and professionally gained from this
well organized two days."
'The setting couldn't have been more
scenic and restful."
"Accent on both professional and personal aspects
in every session."
"I hope the Executive take the recommendations
from Plateauing workshop seriously."
"The t-shirts were a nice keepsake."
"A big thanks to Andy Lambert of Western Technigraphics for the t-shirt design."
"Great to have the opportunity to get away and
feel appreciated by employer."
"Great fun."
"I loved it."
"Look forward to next year." 0

Tracy Wheeler and Karen Grant discover their personal styles
with workshop facilitator Joyanne Landers

Elegance at the Chateau/

Bernie Ast/es
verifies the
food was great

Photos: Bob Walker,
Pat Abercrombie,
Kate Walker

Vera Bergman
demonstrates
"Humour in the
Workplace"

Spotlight... continuedfrom page 3
and visible minorities and aboriginal peoples. It will offer guidance
on ways to counter racial discrimination and sensitize police to the
country's cultural diversity.
Ingrid Pipke, Program Developer, also attended in her capacity as Provincial Liaison Link.

will join Margi,t Nance, Director
of Continuing Studies, SFU, to receive the award at this year's conference in Regina.
Tony Williams, Director of
the Paramedic Academy, has
been elected President of the
Canadian Society of Prehospital
Educators.

Recognition
An International Symposium
on Police Leadership, jointly organized and sponsored by the Police Academy and Simon Fraser
University last February, has
won a national Award of Excellence in the category of Professional Development from the
Canadian Association for University Continuing Education. Steve
Hess, a former Program Co-ordinator with the Police Academy,

On visitors
During May, the Police Academy hosted senior police and
government officials from New
South Wales, Australia, who had
been advised to make the JI the
first stop on their North American official study of police training. Assistant Commissioner
Neil Taylor, accompanied by
Chief Superintendent Kevin

McNeill and Honourable
Stephen Mutch, New South
Wales State Parliament, were
particularly interested in the
Academy's assessment centre
program and the development of
a job-related police physical abilities test.
The Paramedic Academy
hosted a number of international
visitors in early June. They
included Dr. Bertholome
Finizola, Dr. Arisse Finizola
and Dr. Ricardo Granero from
Barquisimeto, Venezuela, and
Dr. Anup Datta from Kuala
Lumpur, Malaysia.
In July, ambulance officers
David Pang and Joseph Lau
from Hong Kong, and Rick
Smith from Nova Scotia, will attend the Paramedic Academy's
EMA II program. 0

Courts Academy develops a
Service Quality program
by Irwin DeVries

As one of my first priorities in the
Courts Academy, I was asked to
write a proposal for the development of a Service Quality program for registry staff in the
court system. I wasn't sure what
I was getting into, but I was
definitely surprised at what I
found.
Service Quality is an initiative
begun by the Council of Deputy
Ministers. Its intent is to improve service to the public, reduce
red tape, delegate more authority
to those delivering service to the
public, and achieve management
excellence in the public sector.
One can only wonder how
many people's image of the public
sector has been formed by either
trying to fill out tax forms or waiting in line to renew a driver's licence. Service Quality looks at
the key contacts the public has
with government and attempts to
improve the level of service pro-

6

vided. In other words, it means
putting into practice an idea that
the government exists to serve a
customer-i.e., the public.
Some key concepts in Service
Quality are access to clear, easyto-understand information about
government services; simplified
processes (i.e., less red tape); improved customer skills; increased
empowerment of front-line staff
so that decisions can be made
more quickly; and constant striving to improve the quality of service provided.
As I met with the provincial
Service Quality Secretariat and
learned how different ministries
and government agencies have
implemented Service Quality in
their own ways, it became clear
that this was an exciting opportunity to develop a training program that could really make a
difference. The implications of
fostering organizations dedicated

to the Service Quality concept are
enormous. The "management revolution" experienced in the private sector over the past ten
years has obviously also had an
impact on the public sector.
The court system is often perceived as a bureaucratic organization. Yet the courts may deal
with people who are in a state of
confusion or distress. Obviously,
implementing Service Quality in
such a system is a challenge,
since so many of the court systems are intertwined with laws,
regulations and policies which
are in place to protect due process. The key to implementing a
successful Service Quality program is belief in people and their
desire to take pride in their work.
I feel privileged to be part of the
Service Quality initiative.
Irwin DeVries is Program
Director, Courts Academy. 0

The JI News Vol 41#7

by Nancy McPhee

Phyllis Nordquist's involvement
in the Conflict Resolution Certificate Program has been both sudden and intense.
Her interest in mediation
began one day last summer when
Phyllis struck up a conversation
with the man in front of her in a
long bank line-up. His name was
Gerhard Schauble, and he mentioned that he was a lawyer and
very interested in mediation. He
was also a student and coach in
the Conflict Resolution Certificate
Program at the JI.
That conversation sparked
Phyllis' interest and, a couple of
weeks later, she mustered enough
courage to phone Gerhard to find
out more about mediation. AB a result of that phone call, Phyllis and
a friend from Edmonton, Sharon
Wilson, registered for the entire

program. Moving to Vancouver
for the courses called for some creative housing arrangements, and
Phyllis and Sharon set up camp
in their motor home in the Justice
Institute parking lot.
Hooked from the very first
course, Phyllis has found the program to be 'life altering.' When
asked what changes she feels the
program has made, Phyllis responded, "I had no idea the impact these courses would have on
me personally, and in my relationships. I have made some dramatic paradigm shifts. The 12
things that you should avoid in
good communication ... I did them
all."
Now that she has completed
the program, Phyllis' plans include exploring opportunities in
business, or perhaps politics. She

First course run at New Westminster site
by James Bond

At the end of April, 60 police and fire personnel
from New Westminster
participated in a Hazardous Materials operations
level certificate course specially designed for the New
z
Westminster Fire Depart~
ment by the Fire Academy.
~~~~~~!!:..!~~======~~~:::I
=~
The course was the first to
Deputy Fire Commissioner; Dr.
be held at the new Justice InstiDoug Walton, Research Officer,
tute site at 8th and McBride in
Ministry of the Environment;
New Westminster.
Michelle Cloutier, Chief of
The personnel who attended
CANUTEC; and Jeff Amy, Manwere trained to detect the presager of Operations, Provincial
ence of dangerous goods by recogEmergency Preparedness. Havnizing clues at the scene of an
ing had this opportunity for disincident, and to implement an incussions with these specialists in
cident command system for manthe field, the department will be
aging dangerous goods incidents.
better able to access their knowlInteragency participation in
edge and expertise in acutal emercourses such as this is intended to
gency situations.
improve effectiveness at all emergency scenes.
James Bond is Deputy Director
The course included a
of the Fire Academy. 0
teleconference with John Volkes,

i

-,~1m1111

The JI News Vol 41#7

feels this training has provided
her with a foundation that she
can build on and take that next
step in her career and her life
with a new perspective.

Nancy McPhee is a Program
Planner in the Conflict Resolution
Certificate Program, Interdisciplinary Studies. 0

Police Academy
hosts mountain
bike training
program
Bicycle patrols are part of the
general movement aimed at returning police to a more personal
level of service to communities.
Responding to that trend, in
early May the Police Academy
hosted the first Police Mountain
Bike Training Program to be held
in Canada. The program was
designed and developed by members of police bike patrols on Vancouver Island and the Lower
Mainland.
Eighteen candidates, including
two paramedics, attended the oneweek program. It included a variety of tactical bicycle exercises
over difficult, demanding terrain
and heavy traffic areas, and emphasized fast and slow speed
skills, braking, pursuit, bicycle
maintenance and physical conditioning. 0
7

PEP Academy hosts federal support team training
by Sam Meckbach

In Earthquake Country it is important that the co-ordination of
all support resources, especially
those outside the province, are
completed quickly and efficiently.
To analyze their ability to support
British Columbia in the event of a
catastrophic earthquake, a federal support team has been established through the regional office
of Emergency Preparedness Canada.
Representatives of the regional
offices of Agriculture Canada,
Health and Welfare Canada, Commwiications Canada, the Department of National Defence, Public
Works Canada and eight other
ministries and Crown corporations met at the JI in late May to
be briefed by Provincial Emergency Program staff and to answer in syndicate discussion how
each organization would structure itself to provide a support response to BC.

What is really exciting for the
Justice Institute, is that the provincial and federal governments
have recognized that the JI is the
appropriate location for this co-ordination and training. This
means that exercises planned for
the next several years will be conducted at the JI, and a provincial
field response centre will be estab-

JI move update
This is the first in an on-going
series of articles from the project
manager for the new JI facility to
be constructed in New Westminster. The purpose of the articles is
to ensure that JI staff are kept informed of project developments.
by Gary Ridout

The month of May was spent in
getting oriented (Where do I sit?
Where is the coffee pot? If this is
a Justice Institute where are all
the judges and lawyers?) and organizing proposal calls for a facilities programming consultant and
the project architect.
On May 26, the selection process for the programming consultant was completed with receipt
of board approval to appoint the
firm of Cornerstone Planning
Group Ltd. Cornerstone started
work almost immediately, and by
the time you read this article they
will be well along the road to identifying the space requirements for
your new campus.
The project has drawn great interest from the architectural commwiity with over 30 firms
attending the architect's briefing
held on Jwie 8. Appointment of
the architect is scheduled for the
end of June.
Other activities, such as assembling additional members of the
project team to widertake soils investigations, surveys, preparation

8

lished to meet that demand.
Training for the federal support team is the first activity in a
long list of events which will be
highlighted with a provincial exercise in November '93 and, in the
year following, a federal exercise
nicknamed "Canatex '94."
Sam Meckbach is Director of
the PEP Academy. D

of cost estimates, and to work
with the City of New Westminster
on the rezoning process, will ensure a busy Jwie.
June 10 marked the first of the
informal bi-weekly lunch hour
briefing sessions hosted by the
project manager to keep staff and
students informed of project developments. These sessions will also
include a question and answer session.
The project management baton
will change hands at the beginning of July when Barry Hawkins
assumes the position of project
manager. I have been holding the
fort while Barry finishes up his assignment on Kwantlen College's
new Richmond campus. I have enjoyed my short stay here but I
leave knowing that your project
will be in the hands of an excellent manager.
Gary Ridout is the Vancouver
manager of UMA Spantec Ltd.,
.the firm selected as project managers for Phase I of the JI's new
facility. D

The JI News Vol 41#7