Centre for Conflict Resolution CALENDAR SEPTEMBER TO DECEMBER 1998 Training for Safer Communities" 11 COQUITLAM COQUITLAM NTRE ENGUSWM< N W◊E GOLDEN EARS PROVINCIAL PARK s MAPLE RIDGE 3 DEWDNEYTRUNK RD. !iii■ � RICHMOND CLOVERDALE SURREY � �I LANGLEY TO ABBOTSFORD � � �-o \ I \ _ 1. JUSTICE INSTITUTE Main Campus/ 715 McBride Blvd. New Westminster BC V3L 5T4 Telephone: (604) 525-5422 Facsimile: (604) 528-5653 ,_ 2. JUSTICE INSTI-· -Pacific Traffic � ALDERGROVE I-' en l•TOUSA "'-.. 3. JUSTICE INSTIT UTE Fire & Safetv Trainina Centre Boundary Bay Airport Telephone: (604) 528-5805 Facsimile: (604) 525-5806 I� 1 13500 256th Street Maple Ridge BC V4R 1E2 Telephone: (604) 462-1000 Facsimile: (604) 462-9149 Contents The Centre for Conflict Resolution ........................ 6 A Message from the Director ................................................6 Whom to Contact .................................................................6 Conflict Resolution Training at the Justice Institute ..................8 The Conflict Resolution Certificate Program .............................. 9 Information for Participants ...............................................11 Required Courses ...............................................................11 Elective Courses ................................................................. 13 Workplace and Organizational Electives ............................14 Mediation Electives ....: ....................................................... 15 Family Mediation Electives.................................................17 Other JI Courses oflnterest to Family Mediators ...............17 Satellite Locations and Course Listings ..............................18 Assessments ...............................................•.......................19 First Nations Negotiation Skills Certificate Program ............... 19 Instructors .............................................................................. 20 Chronological Course Listing .................................................. 22 Alphabetical Course Listing..................................................... 24 Information How to Register for a Course .................................................... 4 Course Listings Begin.............................................................. 11 JI Telephone Numbers Registration Office.............................................. (604)528-5590 General Inquiries, Receptionist ........................... (604)528-5608 First Nations Advisor .........................................; (604)528-5621 Registration: (604)528-5590 Web site: www.jibc.bc.ca Library ................................................................ (604)528-5599 Instructional Media Development Centre............ (604)528-5600 Student Services Advisor .................................... (604)528-5663 General inquiries: (604)525-5422 page 3 - Registration 1t•s easy to register! Justice Institute of B.C. 715 McBride Boulevard New Westminster, B.C. V3L 5T4 Attn: Registration Office • ...,. By phone: (604)528-5590; TDD/TIY: (604)528-5655 (8:30 am - 4:30 pm, Monday to Friday) C- By iax: (604)528-5653 f™"7 � COURSE CANCELLATIONS INQUIRIES BY E-MAIL The Registration Office is not yet set up to accept registration by electronic mail. It can, however, respond to general inquiries and information requests through this medium. The Registra­ tion Office general e-mail address is registration@jibc.bc.ca REGISTER EARLY Many courses fill quickly, so register early to avoid disappoint­ ment. Registrations are accepted on a first-come, first-served basis. Registration cannot be completed until we receive full payment for the course(s). No post-dated cheques will be A full refund of tuition fees will be issued for courses cancelled by the Justice Institute. In every case, as much advance notice as possible will be provided. The Institute is not responsible for participants' expenses (e.g., airline or hotel reservations) if a course must be cancelled. The Institute reserves the right to cancel courses. We truly regret any inconvenience this may cause. NSF CHEQUES A fee of $15 applies to all cheques returned "not sufficient funds." ADDRESS OR NAME CHANGE accepted. TAX DEDUCTION You may deduct tuition fees from your taxable income if the total amount exceeds $100 for the year. Income tax receipts will be issued in February 1999 for all 1998 courses. REFUNDS Registration fees are refundable provided we receive notification of cancellation one week (7 days) prior to the course date. Refunds are subject to an administrative charge. TRANSFERS We must receive notification regarding transfer from one cours� to another one week (7 days) prior to the date of{ the course you are transferring from. Transfers are subject to ar administrative charge. If your name or address has changed since you last registered for a course at the Justice Institute, please indicate this on the registration form so that we can update your student file. II STUDENTS WITH DISABILITIES The Justice Institute has received funds from the Ministry of Advanced Education and Training to provide classroom support for students with disabilities attending courses at the Institute. For more information on the services available, please contact the Student Services Advisor at (604)528-5663 or TDD/TIY at (604)528-5655. PARKING Parking at the JI campus is free of charge. FOOD ON CAMPUS SUBSTITUTIONS Course substitutions are welcome as long as the substituting participant has completed the course prerequisites. The substituting participant must obtain a substitution form from the Registration Office. CONFIRMATION OF REGISTRATION Confirmation of registration is sent to students by mail. We are unable to confirm registration by fax. If you have questions regarding your confirmation, please contact a registration representative by telephone at (604)528-5590. page 4 ,, In person: 8:00 am - 5:00 pm, Monday to Friday Registration: (604)528-5590 Cafeteria hours of operation are from 6:30 am to 4:00 pm Monday through Friday. Vending machines are located in the atrium. Food is not permitted in the classrooms. PAY PHONES Pay phones are located on the ground floor of the building. REDUCE. REUSE. RECYCLE In support of the JI's "Green Policy," you are encouraged to bring your own "travel mug" for beverages, and to use designated containers for recycling aluminum cans, bottles, and paper. E-mail: registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 REGISTRATION FORM Have you ever taken a course at the Justice Institute of B.C.? □ YES □ NO CURRENT DATE: --------- If YES, Student Identity Number (if known): If NO, please provide us with the day and month of your birth: ______________ Have you moved recently? If so, we need your new address. If you have changed your name, we need your previous and current names. The following is my: LAST NAME □ Work address □ Home address MIDDLE NAME FIRST NAME I ORGANIZATION POSITION STREET NAME AND ADDRESS COUNTRY PROVINCE CITY DAY PHONE EVENING OR HOME PHONE POSTAL CODE ( ( ) ) DISABILITIES/SPECIAL REQUIREMENTS (PLEASE DESCRIBE): ARE YOU OF ABORIGINAL HERITAGE? 0 YES □ NO Many of our courses have prerequisites. Please read the course descriptions in our calendar carefully before undertaking to register in a course. START DATE COURSE NO. COURSE NAME COURSE FEE TOTAL FEE Note: Courses are GST-exempt. Fee payment should be submitted with this form. ENCLOSED IS MY COURSE FEE PAYMENT BY: □ Cheque or money order. Cheque issued by: _______________ □ MasterCard □ VISA Exp. Exp. I I Authorization Number □ Name of Cardholder -------------- Please check this box if you already receive this calendar from another source, or if you are not interested in future mailings. Justice Institute of B.C .• 715 McBride Boulevard. New Westminster. B.C. V3L 5T4 For registration only: phone (604)528-5590; fax (604)528-5653 PLEASE USE ONE REGISTRATION FORM PER STUDENT. PHOTOCOPY THIS FORM FOR USE BY EACH ADDITIONAL STUDENT. Registration: (604)528-5590 E-mail: registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 page 5 Centre for Conflict Resolution A Message from the Director This has been a year of significant change and growth for the mediation field in BC. At the Centre for Conflict Resolution, we have been involved in the development and planning of change initiatives on a provincial level and have reflected those changes within our programming. Those initiatives included the Small Claims Mediation Practicum Pilot Project, the Supreme Court Mediation Roster process, and Restorative Justice projects. We continue to strive for excellence by remaining innovative, open, and investigative in all undertakings, while listening and thoughtfully responding to community needs when we program. As individuals, organizations, or communities engaged in a process of change, we welcome your suggestions at any time as to how we might do this better. OUR MISSION We are dedicated to the provision of quality instructional services in interest­ based dispute resolution to assist individuals, organizations and communities to resolve differences and build harmonious relationships. WHY TAKE YOUR TRAINING AT THE CENTRE FOR CONFLICT RESOLUTION? Our students and graduates say that the key components of our success are: • High-calibre instructors • A supportive environment • Ski/ls and concepts which are practical in work and personal life • High program standards Over the past 11 years of the Certificate Program in Conflict Resolution, you have told us that you value highly the reputation the JI has for conflict resolution/negotiation/ mediation training and the excellent calibre of our instructional team. We continue in our commitment to offer you quality instructional services designed to meet and exceed requirements for national or provincial practitioner certification in mediation. At the same time, for the many students in the program who do not seek a career in mediation, we are committed to providing training that enables you to develop a solid base of skills and analytical tools to strengthen your ability to deal with workplace, personal conflict, and negotiation situations. Through the past year we have added 12 new courses in mediation to our program, including advanced courses for program graduates and practising mediators as well as courses addressing areas of specialization within the field. On a regular basis we include leading professionals from across North America in our programming. (This fall, look for our new course Designing Conflict Management Systems, by Christina Sickles Merchant [page 14].) Whenever possible, we partner with other mediation organizations to advance the interests of the mediation community. We have contracted extensively with major organizations, Crown corporations, First Nations, and government ministries to design training specific to client-identified learning outcomes and to assist in their change implementations. We have increasingly partnered with other post-secondary institutions and colleges throughout BC to ensure that conflict resolution courses are available regionally. We continue to receive requests for transfer credit into the JI program from colleges and institutions across North America. We anticipate another exciting year in the <;1.ispute resolution field - and at the Centre for Conflict Resolution. Do join us in a challenging, stimulating, and growth-enhancing learning experience that you will never forget! • Opportunities to practise ski/ls with feedback • Availability of programs in various communities • Outstanding reputation in the dispute resolution field page 6 Registration: (604)528-5590 Marg Huber registration@jibc.be. ca General inquiries: (604)525-5422 Whom to Contact (Note: All telephone numbers are area code 604) Justice Institute of B.C. General Inquiries ........................................................ 525-5422 Registration Office ......................................................................................... 528-5590 Library ............................................................................................................ 528-5599 Course Calendar and Satellite Location Course Listings Meenpal Basi, Receptionist ........................................................................ 528-5608 General Information - Conflict Resolution Certificate ·Program Marg Huber, Director.............................................. mhuber@jibc.bc.ca .... 528-5613 Jacqueline Friend, Administrative Assistant (on maternity leave) Laurie McAvoy, Acting Administrative Assistant ..... lmcavoy@jibc.bc.ca ... 528-5612 Cindy Teather, Program Assistant........................... cteather@jibc.bc.ca ... 528-5610 Carolyn Eyres, Program Assistant ........................... ceyres@jibc.bc.ca ...... 528-5611 Lorraine Savidan, Program Assistant ..................... lsavidan@jibc.bc.ca ... 528-5683 Satellite Locations Maureen Carroll, Program Planner ......................... mcarroll@jibc.bc.ca ... 528-5617 Contract Courses Kendra McEown, Program Planner ......................... kmceown@jibc.bc.ca . 528-5616 Karen Falk, Program Planner .................................. kfalk@jibc.bc.ca ........ 528-5615 JUSTICE INSTITUTE OF B.C. ' OUR VALUES Student-Centred Our programs, cour�es and services focus on providing practical job-oriented skills to meet the learning and developmental needs of our students. Accessible We believe /earning and employment opportunities should be equitable and available to all. Innovative Equivalencies Nym Hughes, Program Coordinator ........................ nhughes@jibc.bc.ca ... 528-5622 Leslie Murray, Program Coordinator ....................... lmurray@jibc.bc.ca .... 528-5614 We believe new ideas and new ways of providing learning build on our successes, and ensure flexibility and creativity. Assessments Lorraine Savidan, Program Assistant ..................... lsavidan@jibc.bc.ca ... 528-5683 Nym Hughes, Program Coordinator ........................ nhughes@jibc.bc.ca ... 528-5622 We strive to maintain a positive, supportive and safe learning and Program Guidance Kerry Gruber, Program Planner .............................. kgruber@jibc.bc.ca .... 528-5618 Kendra McEown, Program Planner ......................... kmceown@jibc.bc.ca . 528-5616 Maureen Carroll, Program Planner ......................... mcarroll@jibc.bc.ca ... 528-5617 Karen Falk, Program Planner .................................. kfalk@jibc.bc.ca ........ 528-5615 Nym Hughes, Program Coordinator ........................ nhughes@jibc.bc.ca ... 528-5622 Leslie Murray, Program Coordinator....................... lmurray@jibc.bc.ca .... 528-5614 Positive and Supportive working environment. Quality-Driven We are committed to excellence and continuous improvement, reflecting the highest standards in justice and public safety. Relevant Career Orientation Nym Hughes, Program Coordinator ........................ nhughes@jibc.bc.ca ... 528-5622 Our programs, courses and services enhance justice and public safety and are relevant to the needs and interests of the people we serve. First Nations Negotiation Skills Certificate Program Marg Huber, Director .............................................. mhuber@jibc.bc.ca .... 528-5613 Renee Nyberg-Smith, First Nations Advisor ..... myberg-smith@jibc.bc.ca . 528-5621 Karen Falk, Program Planner (Contracts) ............... kfalk@jibc.bc.ca ........ 528-5615 We respond quickly and appropriately to the changing learning needs of the people we serve. Responsive Teamwork We produce our best work by communicating, planning and working together in an atmosphere of mutual respect and trust. Partnerships We believe in developing partnerships that provide leadership and innovation in justice and public safety education and training. Registration: (604)528-5590 Web site: www.jibc.bc.ca General inquiries: (604)525-5422 page 7 Conflict Resolution Training at the Justice Institute Training Offered The Centre for Conflict Resolution provides interest-based dispute resolution training through open registration courses, both on campus and at satellite locations across B.C. (see page 18). We also offer training on a contract basis and can design or tailor training to meet specific needs (see next column). Established in 1986, the Centre is well known in North America for providing comprehensive and high-quality training. Courses can be taken individually (provided prerequisites are met) or applied towards a Certificate in Conflict Resolution. A First Nations Negotiation Skills Certificate is offered on a contract basis to First Nations Tribal Councils or Bands (see page 19). In order to receive a certificate, all required course work must be completed and a skills assessment passed. Training Format The training is experiential and skills building, using group work and role play with feedback as primary instructional methods. Instructors provide a supportive environment and a theoretical framework on which to base the conflict resolution skills; coaches are used to give individualized feedback. The courses are generally limited to 20 participants for a small student-to-instructor/coach ratio. Instructional Team Our instructors and coaches are dispute resolution specialists who bring experience and skills from business, education, law, counselling, and human relations backgrounds. Many are also mediation practitioners. Participants Participants represent a diverse mix of personal and professional backgrounds from the public and private sectors as well as community-based organizations. Most students are from B.C.; others come from across Canada, the U.S., and overseas. Satellite Locations Courses in the JI Conflict Resolution Certificate Program are offered at various locations throughout B.C. and the Yukon. Our instructors and coaches travel to these locations to deliver the training, and the local college/university or community organization acts as host. For information regarding courses being offered at our downtown Vancouver location, please refer to the course page 8 Registration: (604)528-5590 descriptions for our Lower Mainland sites (starting on page 11). For information regarding courses being offered at our out-of­ town sites, please refer to the Satellite Locations and Course Listings section found after the course descriptions (page 18). For further information on satellite locations, please contact Maureen Carroll by e-mail: mcarroll@jibc.bc.ca; tele­ phone/voice mail: (604)528-5617; or fax: (604)528-5640. Contract Training Contract training: • is available to groups wanting to have courses brought to their site, both locally and out-of-town. • can be designed to meet the specific needs of the group. Issues that participants face in their day-to-day work can be incorporated into the training and used during role-play practice. • can be delivered in one to five day modules. • costs vary according to content, length, the amount of design work required, and the location of the course. • will be credited towards the Certificate in Conflict Resolution. The type of credit given will depend on the content of the course. For more information on contract courses, including course descriptions, formats, and costs, contact Kendra McEown by telephone/voice mail: (604)528-5616, fax: (604)528-5640, e-mail: krnceown@jibc.bc.ca; or Karen Falk by telephone/ voice mail: (604)528-5615, fax: (604)528-5640, e-mail: kfalk@jibc.bc.ca. Working in the Dispute Resolution Field We offer career orientation sessions to help individuals plan their course work and to provide information about the dispute resolutlon field. For date/location information, call Reception at (604)528-5608. Several professional practitioner organizations have recently set standards for mediators. The Centre is committed to providing the classroom training components that will meet these standards. For more information on a career in mediation, the applicable standards, and the certification process, contact the following organizations: • The Mediation Development Association of B.C. (604)524-4552 • B.C. Arbitration and Mediation Institute - (604)736-6614 • Family Mediation Canada - (519)836-7750 • Society of Professionals in Dispute Resolution, B.C. Chapter e-mail: spidr@spidr.org registration@jibc.bc.ca General inquiries: (604)525-5422 Certificate in Conflict Resolution The Certificate in Conflict Resolution will provide participants with the competencies in collaborative conflict resolution that are increasingly needed at work and that enhance communica­ tion and problem-solving abilities as co-workers, partners, parents, family members, neighbours, and citizens. It is a 210hour (30-day) program that is intended to be taken over a period of one to three years to allow for the integration of skills. The program is made up of five required courses totalling 119 hours (17 days) and 91 hours (13 days) of electives. Program graduates have: • a broad base of collaborative conflict resolution skills, attitudes, and knowledge • an appreciation of the values underlying collaboration: cooperation, empathy, respect for differences, curiosity, and clarity • strategies for analyzing conflict situations and choosing an appropriate response • skills in non-defensive listening and clear and direct speaking • practice in resolving interpersonal conflict, negotiating mutually satisfactory outcomes in both informal and formal settings, and mediating two-person disputes • in-depth training in an area of specialization such as mediation or resolving conflicts in groups and organizations • concrete and consistent feedback on progress To receive the Certificate in Conflict Resolution, students complete 210 hours of classroom training and a competency­ based assessment in conflict resolution/negotiation. Full attendance at courses is required. If an emergency situation causes you to be absent from part of a course, the following policies will apply: • If you miss half a day or less, you will be expected to find out what you missed through discussions with the instructor and other participants. You will receive full credit for the course. • If you miss a full day, you will receive credit for the course but will have to make up the missing hours by taking an additional seven hours in elective course work. • If you miss more than one day, you will not receive credit for the course and will be required to retake it. Admission to the Program You have to apply to become a candidate in the Conflict Resolution Certificate Program. However, you can take courses without being a Certificate candidate. You can apply and come into the Certificate Program before you take any courses, or you can apply after you have taken several or many courses. All of your previous courses taken through the Centre will be credited towards the Certificate Program. You must be enrolled in the Certificate Program to take the assessment and receive a Certificate. For an application package, please contact the Centre at (604)528-5608. To request candidacy, please submit your completed application form with a $7� program application fee to Cindy Teather, Program Assistant, Centre for Conflict Resolution Training. Required Courses (page 11) • Dealing with Interpersonal Conflict (CRll0A) or Resolving Conflict in the Workplace (CRll0B) • Negotiation Skills Level I (CR260) • Dealing with Anger (CR200) • Mediation Skills Level I (CR250) • Negotiation Skills Level II (CR360) Required courses provide a theoretical framework and emphasize skill development. Course learning objectives are achieved through instructor presentations and demonstrations, large and small group exercises, discussions, and structured practice sessions. The last day of each course consists of small group videotaped role-play sessions facilitated by trained coaches. Students are encouraged to bring a VHS videotape to record their simulations. Electives (page 1 3) Electives allow for skill building in areas of your choice and an opportunity to focus on specialized areas such as mediation, workplace and organizations, and multiparty dispute resolution. To discuss absences from courses, contact Leslie Murray at (604)528-5614 or Nym Hughes at (604)528-5622. (See Course Progression on page 10 for the order in which to take the courses.) Registration: (604)528-5590 Web site: www.jibc.bc.ca Genera/ inquiries: (604)525-5422 page 9 Course Progression You may wish to start with the skills building elective, CR102 (Critical Skills for Communicating in Conflict) before you take your first required course. START HERE You would start your required course work with one of the foundation courses, either CR110A, Dealing with Interpersonal Conflict, or CR11OB, Resolving Conflict in the Workplace. These are equivalent courses, so take only one. You will receive credit for one or the other, not both. CR11OA or CR11OB is a prerequisite for the other required courses. After you have taken CR110A or CR110B, take CR260 (Negotiation Skills Level I). You would then take elective courses and the required courses CR250 (Mediation Skills Level I) and CR200 (Dealin with Anger). After you have finished four out of your five required courses, take or finish taking your elective courses. You can take any elective courses that appeal to you It might be electives that deepen or expand your skills, or electives that specialize in a particular content area. If you want feedback on your skill development, take CR910, Reality Check. Your elective courses are up to you. When you have finished most or all of your elective hours, take your remaining required course, CR360, Skills_ Level ff. .Negotiation ___ _ 1► I _______.:: We suggest takipg CR910, Reality Check, shortly before your assessment date. You are now ready to register for yOur Conflict Resolution/Negotiation Assessment. If you are successful on your first assessment attempt, you have finished the program and will receive your Certificate in Conflict Resolution. ff you are not successful in your assessment, we strongly recommend that you try again. About two out of thre candidates are successful on their first assessment; of those who try again, another two out of three are successfi,11 the second time. CERTIFICATE ATE COURSES AND ON FESSJONAL DEVELOPM If you would like further information about course progression, please contact one of the Program Planners. page 10 Registration: (604)528-5590 registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 Course Exemptions VIDEOTAPES You may request that training in conflict resolution taken outside the Justice Institute be considered for equivalency credit, provided it is similar in format and content. Please make this request in writing at the time of your program application, and provide detailed documentation of previous training. Please allow up to three weeks for processing of your exemption request. Students are encouraged to bring a VHS videotape to record their practice sessions in required courses. Blank video cassettes can be purchased at the JI Library for $5. Contact Nym Hughes at (604)528-5622 or Leslie Murray at (604)528-5614. Information for Participants TIME AND LOCATION OF CLASSES Unless otherwise indicated under individual course listings, courses will be held at the Justice Institute from 9:00 am to 5:00 pm. Check the video monitor by the main reception desk for your classroom number. LIBRARY All students attending courses at the JI are welcome to use the library. The library is open from 8:00 am to 5:00 pm, Monday to Friday, and library staff are available to provide reference services. A screening room is available for viewing audio-visual items, and an audio-visual catalogue can be purchased for $7. Photocopy charges are 20 cents per page. While any student may use the library, borrowing privileges are limited to students enrolled in the Conflict Resolution Certificate Program. Others may borrow through interlibrary loan. Contact the librarian at your ministry, office, community college, university, or public library. PRACTICE GROUPS/STUDENT MESSAGE/BULLETIN BOARD A general student message/bulletin board is located on the ground floor leading to the cafeteria. For information about the conflict resolution field and to sign up for practice groups, see the Conflict Resolution bulletin board on the second floor of the classroom block. The Jnstice Institute remains open Wednesday evenings until 9:00, and the cafeteria and common areas are available for students who wish to organize practice groups to meet on campus. INSTRUCTOR SUBSTITUTIONS AND LOCATION CHANGES The Centre may find it necessary to substitute a different instructor for the courses listed. It may also be necessary to change the location of any course due to space restrictions on campus. Participants will be notified of changes in course location at least one week before the course starting date. Registration: (604)528-5590 Web site: www.jibc.bc.ca REFUNDS Registration fees are refundable provided notification of cancellation or transfer is received by the Registration Office at least seven calendar days before the course/assessment date. Refunds are subject to an administrative charge of $25. This policy also applies to assessments. Course Descriptions Required Courses Courses marked with an asterisk (*) maybe taken as electives in the Management Development for Residential Settings Certificate Program. Dealing with Interpersonal Conflict (CR11OA)* This course gives participants an overview of and introduction to collaborative conflict resolution. Participants assess their own conflict style and broaden their range of ways to resolve conflicts effectively. They examine the dynamics and soµrces of conflicts, attitudes and beliefs, conflict theory, defensiveness, and the role of assumptions and emotions. Participants will practice specific skills and approaches useful in resolving interpersonal conflicts. This is a highly participatory course with an emphasis on increasing self-awareness and skill development through structured exercises and simulations. Students are encouraged to bring a VHS videotape to record their role play on the final day of the course. This course is equivalent to CRll0B and is a prerequisite for all other core courses. Take either CRll0A or CRll0B as you will receive credit for one or the other, not both. Length: Three days (21 hours) Date(s): September 23-25, Wendy Hilliard October 15-17, Mario Govorchin October 28-30, Joan Balmer November 2-4, Joan Balmer; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver November 19-21, Gary Harper December 8-10, Wendy Hilliard Fee: $350 Resolving Conflict in the Workplace (CR11OB) This course is equivalent to Dealing with Interpersonal Conflict, but focuses on workplace conflict situations. The course explores the dynamics of conflict, both generally and in the work environment. Participants assess their own conflict style and broaden their range of ways to resolve conflicts effectively. General inquiries: (604)525-5422 page 11 Emphasis is on effective communication and on skills, concepts, and approaches for collaborative conflict resolution. This course will be of particular value to managers and supervisors who wish to expand their leadership skills. This is a highly participa­ tory course with an emphasis on increasing self-awareness and skill development through structured exercises and simulations. Students are encouraged to bring a VHS videotape to record their role play on the final day of the course. This course is equivalent to CRllOA and is a prerequisite for all other core courses. Toke either CRllOA or CRl10B as you will receive credit for one or the other, not both. Length: Three days (21 hours) Date(s): September 21-23, Stacey Holloway September 30 - October 2, Ed Jackson; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver October 6-8, Nancy McPhee October 20-22, Nancy McPhee November 3-5, Kelly Henderson November 14, 21, 28, Jim Toogood November 17-19, Jill Schroder December 2-4, Joan Balmer December 7-9, Gary Harper Fee: $350 Negotiation Skills Level I (CR260) Negotiation skills are essential in daily interactions with others to help individuals get what they need and want. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. This course intro­ duces the skills, theory, and process for applying interest-based negotiation in a variety of work and day-to-day situations. Participants will learn to prepare for negotiations, assess their alternatives, build a climate of collaboration, get beyond stubborn positioning, and develop agreements that work for both sides. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Students are encouraged to bring a VHS videotape to record their role play on the final day of the course. Required reading: Getting to Yes by Roger Fisher and William Ury, Penguin Books, 2nd ed., 1992. Prerequisite(s): CRll0A or CRllOB. Length: Three days (21 hours) Date(s): September 28-30, Kelly Henderson October 19-21, Dale Zaiser; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver October 22-24, Kelly Henderson November 4-6, Deborah White November 30 - December 2, Wendy Hilliard $350 Fee: page 12 Registration: (604)528-55�0 Dealing with Anger (CR200)with Anger (#CR200)* Angry, hostile, or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. This course builds on the material in CRll0NCRll0B, and presents theory, skills, and approaches for managing our own angry feel­ ings and behaviours and responding to anger in others. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger, and disengaging from angry encounters will be explored. Emphasis is on self-awareness and skill development through small-group exercises and videotaped practice sessions on the final day. Prerequisite(s): CRU0A or CRllOB. Recommended: CR260 be taken prior to this course. Length: Three days (21 hours) Date(s): September 29 - October 1, Elizabeth Azrnier-Stewart October 19-21, Elizabeth Azrnier-Stewart November 2-4, Ron Monk November 18-20, Nancy McPhee December 2-4, Karen Haddigan; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver December 9-11, Stacey Holloway Fee: $350 Mediation Skills Level I (CR2 50) * Mediation is a practical method for helping other people resolve their conflicts and attain mutually satisfactory outcomes. This course introduces the concepts, skills, and techniques needed to mediate disputes, such as determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions, and using communication skills as a mediator. Participants will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens, and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. Students are encouraged to bring a VHS videotape to record their role play on the final day of the course. Prerequisite(s): CRllOA or CRl10B. Recommended: CR260 be taken prior to this course. Length: Three days (21 hours) Date(s): October 5-7, Ron Monk October 27-29, Elizabeth Azrnier-Stewart November 16-18, Ron Monk; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver November 23-25, Dale Zaiser Fee: $350 Negotiation Skills Level II {CR360) This course applies the negotiation process and skills from the Level I course to more complex negotiations. Conterit includes negotiator assertiveness and style, identifying and responding to competitive tactics, assessing power dynamics, and resolving impasses. Emphasis is on skill development through simulated negotiations, with assistance and feedback from trained registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 coaches. Required reading: Getting Past No by William Ury. Participants are required to bring their Negotiation manual to this course. Prerequisite(s): CRll0A or CRll0B, CR200, CR250, CR260. Length: Five days (35 hours) Date(s): October 22-23, 26-28, Mario Govorchin November 23-27, Stacey Holloway December 3-4, 7-9, Dale Zaiser Fee: $575 Elective Courses Critical Skills for Communicating in Conflict (CR102)Skills for Communicating in Conflict (#CR102)* This course focuses intensively on communication skills essen­ tial for effective mediating, negotiating, or resolving of inter­ personal conflict. It is recommended for anyone entering the Certificate Program, and would also be helpful as an isolated learning experience. Each skill will be demonstrated and then practised in short exercises involving conflict situations. Specific skills include: non-judgmental listening, clarifying, questioning, reframing, and assertive, non-defensive communication. Prerequisite(s): none. Length: Two days (14 hours) Date(s): September 17-18, Jim Toogood September 28-29, Wendy Hilliard; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver October 13-14, Jill Schroder November 9-10, Ed Jackson November 25-26, Gary Harper December 10-11, Deborah White $250 Fee: Asserting Yourself Under Pressure (CR104)Yourself Under Pressure (#CR104)* Assertively expressing your needs, thoughts, feelings, and beliefs is essential to improving self-esteem, enhancing rela­ tionships, and negotiating interest-based agreements. It is also a key element in ensuring mutual understanding and respect, especially when strong feelings are involved. This course is for people who want more skills and practice in expressing their own needs. It is particularly useful to those who sometimes over-react or sell themselves out in conflict encounters, such as when dealing with powerful, aggressive individuals, or in high­ risk, high-stakes situations. Recommended: CRll0A or CRll0B be taken prior to this course. Length: Two days (14 hours) Date(s): October 1-2, Deborah White November 5-6, Mario Govorchin; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver November 30 - December 1, Mario Govorchin $250 Fee: Registration: (604)528-5590 Web site: www.jibc.bc.ca Criticism: How to Give and Receive It (CR206): How to Give and Receive It (#CR206)* Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform. As individuals, colleagues, supervisors, and managers, we are often called upon to give criticism. If done well, it can be an opportunity for growth and increased understanding. If done poorly, it can damage relation­ ships, limit opportunities, and increase stress. In this course, participants will explore and practise the essential elements of giving and receiving constructive criticism. Prerequisite(s): CRll0A or CRll0B. Length: Two days (14 hours) Date(s): September 21-22 Fee: $250 Instructor(s): Deborah White Making It Hard to Say No - Negotiating with Difficult People (CR362)It Hard to Say .No B Negotiating with Difficult People (#CR362)* The negotiation model presented in the required courses provides a useful framework for negotiating mutually satisfactory agree­ ments, yet problems emerge when we apply this model to people who only want to win. The question is how to find common ground and move toward joint problem solving with individuals who are confrontational, inflexible, reluctant, and unreasonable. This course focuses on the techniques of effective negotiation in difficult situations. Participants will learn the five-step strategy presented in William Ury's book Getting Past No. Prerequisite(s): CRll0A or CRll0B and one of CR200, CR250, or CR260. Recommended: CR102 be taken prior to this course. Length: Two days (14 hours) Date(s): October 15-16 Fee: $250 Instructor(s): Arthur Ridgeway "Reality Check" (CR910) Resolution/Negotiation Assessment: RealityCheck (#CR910)Want a clear sense of your current negotiation/ conflict resolution skills? This course provides an opportunity for participants to work interactively with an instructor in role-play situations. With a maximum class size of five, each participant will have individualized and immediate feedback from the instructor, who will play the role of the other party. Participants will receive concrete feedback on strong areas and areas needing additional work. This course is particularly recommended to people preparing for assessment, as the role plays simulate the degree of difficulty in the assessment experience and feedback is given with specific reference to our criteria for successful completion of the assessment. It would also be useful to people re-entering the Certificate Program after not taking courses for a while, or for those who want to identify strengths and challenge areas in order to plan their elective courses. Space is limited, so if you want a "reality check," register early. Prerequisite(s): CR260. Length: One day (7 hours) Genera/ inquiries: (604)525-5422 page 13 Date(s): September 18 October 13 November6 November 13 November27 Teaching Conflict Resolution Survival Skills with Stories and Drama (CR779) Fee: $125 Instructor(s): Assessors in the Conflict Resolution Certificate Program Reconciling Differences: Personality and Behaviour (CR834) Daily we find ourselves clicking easily with some people while struggling hard to get on the same wavelength with others. In conflict situations, we are continually challenged and con: fronted with differences in perspective, style, need, and emotion. If not handled effectively, individual preferences can lead to animosity, communication breakdown, and lasting damage to our relationships. Understanding the interpersonal dynamics underlying behaviours is an essential skill in the conflict resolution process. Through working with personality preferences as measured by the Myers-Briggs Type Indicator and differences in interpersonal needs as measured by FIRO-B, participants will gain an understanding of how these factors contribute to conflict and can be used to facilitate its resolution. Prerequisite(s): CRll0A or CRll0B and one of CR200, CR250, or CR260. Length: Date(s): Two days (14 hours) November 30 - December l; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Fee: $275 (course fee includes test instruments) Instructor(s): Arthur Ridgeway Shifting from Positions to Interests (CR302)from Positions to Interests (#CR302) Whether in the context of negotiation, mediation, or inter­ personal conflict, people adopt positions and offer solutions in order to meet their underlying interests. Working toward interest-based resolutions requires skill in clarifying and understanding the wants, needs, concerns, and fears that support the opposing positions. This course is designed to help participants reach positive outcomes through a deeper explora­ tion of positions, interests, and intentions. Participants will enhance skills aimed at eliciting underlying interests, illuminat­ ing blocks, facilitating processes, establishing positive outcomes, and generating a wider range of choices. Prerequisite(s): CRll0A or CRll0B and one of CR200, CR250, or CR260. Recommended: CR102 be taken prior to this course. Length: Date(s): Two days (14 hours) October 13-14 December2-3 $250 Fee: Instructor(s): Arthur Ridgeway Designed to help teachers address goals of personal planning, this course focuses on the use of story, drama, and writing to promote practical, esteem-building skills such as self-control, self-management, active listening, assertiveness, and problem solving. Beginning with stories of schoolchildren in typical prob­ lem situations, participants will explore the techniques of role play, script writing, and storytelling to help students understand sources of conflict and to master interpersonal skills that con­ tribute to mental well-being and success. Emphasis will then be placed on easily taught "how-to" strategies that will maximize success. Fee includes the audio cassette The Boy in the Mirror (stories of students in conflict) and a 53-page resource manual designed for classroom use. Prerequisite(s): CRll0A or CRllOB. Length: Date(s): Two days (14 hours) (This course is offered on a contract basis to schools and school districts. Please contact us for details.) Instructor(s): Jack Emberly, M.Ed., is an elementary school teacher (resource room, learning assistant, class­ room) with 26 years of experience, who has received several grants for his work with at-risk students and their families inside the school system. Currently a grade 5 classroom teacher and a professional storyteller, Jack employs writing, drama, and story to promote self-esteem, self-confidence, and empathy. He is the author of a story cassette entitled The Boy in the Mirror and a lesson-approach Teacher Resource Manual. Workplace and Organizational Electives •bWM Designing Conflict Management Systems (CR848) Downsizing, restructuring, and other mandates for change transform the workplace. The inevitable by-product is the acceleration of conflict, for which ADR practitioners are often asked to intervene and recommend resolution methods. The process of assessing and "scoping" the work, designing the intervention, and supporting the follow-through offers the dispute resolution professional the chance to have a broad and lasting impact. Participants will explore through an interactive mix of theory and practice: processes for "scoping the project," determining what role (if any) the ADR consultant will play; contracting with the client regarding goals, participation, and learning; coaching clients in resolution choices to find the "fit" of interventions (dispute-specific, process-specific, and systems­ specific); minimizing resistance and maximizing incentives to enhance organizational redesign efforts; exploration of cutting­ edge issues and applications to "back-home" issues, including the creation of "self-mediating systems"; and handling ethical and practice dilemmas. Prerequisite(s): CR400. (continued on next page) page 14 Registration: (604)528-5590 registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 Two days Length: October 19-20 Date(s): $300 Fee: Instructor(s): Christina Sickles Merchant, from Arlington, Vrrginia, is a highly experienced dispute resolu­ tion professional with over 27 years in the field as a mediator, facilitator, trainer, program man­ ager, and dispute systems designer, primarily in the labour-management dispute arena. She co­ authored Designing Conflict Management Systems, Jossey-Bass, 1996, winner of the Best Book of 1997 Award from the International Association of Conflict Management. •Mil l Building Positive Relationships in a Diverse Workplace (CR847) Organizations and their clients are becoming increasingly diverse. This interactive workshop presents an innovative, holistic approach to building and maintaining relationships and workgroups in today's complex workplaces. Through strategies, awareness, and skills building, participants will explore: the use of non-blaming, healing approaches to dealing with difficult individuals and controversial topics; how to respond effectively to prejudicial remarks; and communicating effectively in an intercultural context. This workshop is appropriate for individuals at all levels who are interested in developing productive and respectful work environ­ ments. It can be taken as a stand-alone course or used to broaden and deepen other learning. Prerequisite(s): none. Length: Date(s): Three days (21 hours) November 18-20; at the Italian Cultural Centre, Room 7, 3075 Slocan Street, Vancouver Fee: $350 Instructor(s): Charles Boehm-Hill, Ed Eduljee, and Jeannette Matson Group Dynamics (CR504) Dynamics (#CR504)New dynamics emerge when we apply conflict resolution skills and processes to a group setting. We need to be aware of how groups function differently from two­ party systems if we are to be effective group members or leaders_,. This course looks at group dynamics such as: group role functions and leadership, how team building occurs, participation levels, power struggles, hidden agendas, how to manage disruptive behaviour, value differences, and how to balance group and individual needs. Participants will learn how to adapt the two-party conflict resolution model, make collaborative decisions, and resolve conflicts in groups. They should have a working knowledge of the conflict resolution model and a basic understanding of communication skills. Prerequisite(s): CRll0A or CRll0B and one of CR250 or CR260. Length: Date(s): Fee: Two days (14 hours) October 22-23; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver $250 Registration: (604)528-5590 Web site: www.jibc.bc.ca Instructor(s): Karen Haddigan Handling Conflict on the Telephone (CR101) Dealing with angry people and trying to resolve conflict over the telephone can be particularly challenging. This one-day course will focus on learning and practising effective para­ verbal and verbal skills for defusing anger and resolving conflict, with an emphasis on the use of the voice. The course will be of interest to people who want to develop more skills for responding effectively to anger and conflict over the phone, and will be of particular interest to those with limited experience in the program. Prerequisite(s): none. Length: Date(s): One day (7 hours) October 5 November2 Fee: $125 Instructor(s): Dale Trimble Managing the Hostile Individual (CR108)the Hostile Individual (#CR108) r' This course is for high-risk professionals who have not taken other courses in the program. Many professionals find themselves the target of hostile or aggressive behaviour as a regular part of their jobs. Dealing with these encounters inevitably requires emotional energy and frequently results in increased stress. This course provides alternatives for constructively managing hostile individuals. Attention is given to risk factors and ensuring personal safety. Participants will have an opportunity to identify factors that escalate the level of hostility, identify personal responses to hostile behaviour, learn and practise a model for defusing hostility, and increase skills in constructively confronting problem behaviour. Prerequisite(s): none. Two days (14 hours) Length: November 9-10 Date(s): $250 Fee: Instructor(s): Mario Govorchin Watch for these additional workplace and organizational electives in our January to August 1999 calendar: • The Organizational Uses of Conflict. • Negotiating in a Labour Context • The Challenges of Facilitating • Mediating Discri�nation and Harassment Disputes Mediation Electives The Centre for Conflict Resolution Training continues to offer advanced skills-based mediation courses and to develop new courses. If you wish to practise mediation professionally, we suggest that you look to your intended field of practice for the appropriate level of knowledge, training, and experience required for certification. See also page R un'!"'r 'WnrldntT ln (contmued on next page) the Dispute Resolution Field." General inquiries: (604)525-5422 page 15 -�•WI Civil Procedure (CR846)Procedure (#CR846) directiveness; and mediator participation in problem solving and framing outcomes. Prerequisite(s): CR360, CR400. This course is for those who want to practise mediation in the context of the civil justice system. It is required for mediators who do not have a law degree and want to be considered for the upcoming Supreme Court roster of mediators. It may also be of interest to those with a law degree who want to refresh their knowledge of civil procedure. The course examines the aspects of civil procedure that mediators need to be familiar with: what the litigation track looks like, including the prac­ ticalities of time and cost as a typical case proceeds through the system, as well as the role of lawyers in litigation and mediation. The course will also address how Court Rules use expense to encourage settlement; the difference between the formal legal parties and the real decision-makers in a lawsuit; and the rules of evidence that commonly arise in mediation. Prerequisite(s): Mediation Level I (CR250) or equivalent. Length: Date(s): Two days (14 hours) October 8-9 November 19-20; at BCIT Downtown Education Centre, 555 Seymour Street (at Dunsmuir), Vancouver Fee: $250 Instructor(s): Terry Harris Mediation Skills Level II (CR400)Skills, Level II (#CR400) This course applies the mediation process and skills from the Level I course to more challenging situations in order to pre­ pare the participant to deal with more complex and emotionally charged conflicts as a mediator. Skills, theory, and techniques include probing, power balancing, client resistance and anger, developing a personal mediating style, and legal and ethical issues. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches. Videotape will be used on the final day. Participants are required to bring their Mediation manual to this course. Prerequisite(s): CRll0A or CRll0B, CR250, CR260. Length: Five days (35 hours) Date(s): October 8-9, 13-15, Deborah White November 12-13, 16-18, Karen Haddigan Fee: $575 Mediation Skills Level Ill (CR829) Participants in this two-day learning community will build on the skills and insights gained in Mediation Skills Level II, other foundational work, and "real-world" application. As co-learners you will "expand the envelope" to deal with more difficult mediation situations by applying previously learned and new mediation skills and interventions in innovative and strategic ways. Some areas of exploration and practice will be: balancing content and process, expertise and understanding; the produc­ tion and use of a shared base of information; mediator presence and its effect; tracking (process, content, and emotions) and shifting focus; "peeling the onion" (getting to the real interest); power and power balancing; mediator assertiveness and page 16 Registration: (604)528-5590 Length: Two days (14 hours) September 14-15 Date(s): Fee: $250 Instructor(s): Michael Fogel iflWI Designing Conflict Management Systems (CR848) For a course description, see page 14. Length: Two days Date(s): October 19-20 Fee: $300 Instructor(s): Christina Sickles Merchant, from Arlington, Virginia, is a highly experienced dispute resolu­ tion professional with over 27 years in the field as a mediator, facilitator, tminer, program man­ ager, and dispute systems designer, primarily within the labour-management dispute arena. She co-authored Designing Conflict Management Systems, Jossey-Bass, 1996, winner of the Best Book of 1997 Award from the International Association of Conflict Management. Victim/Offender Mediation (CR827) This course addresses the use of mediation in the context of the criminal justice system: resolving issues for victims and offenders. Participants will develop an understanding of the Restorative Justice principles and values that for over 20 years have guided the use of this process in seeking to effectively address crime in the community. Using actual case studies, we will learn and practise the process and skills used in making initial client contacts and in conducting the mediation, addressing minor offences and some levels of assault. Note: The focus of the course will be on practitioner practice rather than on setting up a victim/offender program. Recommended reading: Changing Lenses by Howard Zehr. Prerequisite(s): CR250. Length: Four days (28 hours) November 3-6 Date(s): Fee: $470 Instructor(s): Eric Gilman is a Senior Mediator and the Training and Education Coordinator for Fraser Region Community Justice Initiatives Association, one of Canada's most respected victim/offender mediation agencies. Watch for the following mediation electives in our January to August 1999 calendar: • Managing the Emotional Climate • Conciliation and Caucusing • Mediating Discrimination and Harassment Complaints • Strategic Mediation registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 Family Mediation Electives These specialized electives add specificity, content, and advanced skills in the field of family mediation to the generic core of mediation skills gained by students who have taken either courses in the Justice Institute Conflict Resolution Certificate Program or equivalent training. The criteria that form the basis of the specialized family mediation courses are the Practice Guidelines and Family Relations Mediator Certification Process passed in October 1996 by Family Mediation Canada (FMC), the national family mediation organization. Mediators are advised to consult with FMC regarding applicable training requirements for certification. Comprehensive Family and Divorce Mediation (CR456) This overview course is for mediators who expect to practise in the family area. It reviews the mediation practice standards of Family Mediation Canada, and addresses psychological, legal, and financial issues relating to separation, divorce, and family reorganization. Three hours of training will focus on ethics. Participants will examine and practise appropriate family mediation techniques and interventions in the following areas: the intake process, parenting, financial objectives for adults and children of the marriage, distinguishing between interim and long-range issues, balancing power, caucusing, and formalizing the agreement. The instructor will touch on relevant areas such as the impact of separation and divorce, screening tools, spousal and child support, and matrimonial property. Pre­ requisite(s): CR250 or equivalent mediation skills training. Other JI Courses of Interest to Family Mediators Introduction to Family Justice Services in B.C. (#CORR606DE) What information will help separating couples develop a parenting plan? This introductory correspondence course is for mediators and those working in the helping professions. Participants will learn how the courts define legal terms such as custody, access, guardianship, and support, and how the family justice system works. The content will not cover issues of property division. This course is regularly offered as a three-day sessional course but will not be available as such until the Spring 1999 term. The course will count as a financial credit towards the Family Justice Counsellor Training Program offered by the Corrections and Community Justice Division and as. elective credit towards the Certificate in Conflict Resolution. Three-month guideline (course should be completed within three months) Open-ended registration (you may register at Date(s): any time) Fee: $350 Instructor(s): Michael Rittinger, Family Trainer, Corrections and Community Justice Division Length: Five days (35 hours) Length: November 23-27 Date(s): Fee: $575 Instructor(s): Daniel Hamoline Best Interests of the Child (Part I): Family Dynamics (CR453) Children are inevitably affected by the crisis of divorce and the decisions made when their family is restructured. This course will expand the knowledge and abilities of family mediators by focusing on the interests of children during mediation. Participants will learn about family dynamics involved in separation and divorce, developmental concerns of children who experience family breakup, assessing appropriate parenting plans, custody and access arrangements, and strategies to ensure the optimal adjustment of children. This course will emphasize skills for effective mediation in family situations, including ways to involve children in the process where appropriate. Prerequisite(s): CR250 or equivalent mediation skills training. Two days (14 hours) Length: November 30 - December 1 Date(s): $250 Fee: Instructor(s): Kelly Kennedy and Ellen Shapiro Registration: (604)528-5590 Web site: www.jibc.bc.ca General inquiries: (604)525-5422 page 17 Satellite Locations and Course Listings Following are the courses being offered at our out-of-town satellite locations from September through December as of the date of this printing. Many of our satellite locations will be scheduling additional courses for the falVwinter session. For updates on satellite course offerings and information on locations not listed here, please contact Carolyn Eyres (telephone: [604]528-5611; fax: [604]528-5640; e-mail: ceyres@jibc.bc.ca). Note: Many of our co-sponsors use course numbers different from those found in our course listings, so it is important to cross-reference by course title. Please refer to the course descriptions (starting on page 11) for further information and prerequisites. Please contact the co-sponsor listed for tuition fee information, as fees vary as a result of travel and administrative costs associated with each location. You are encouraged to register early, as minimum registration deadlines apply and class size is limited to 20 participants. VANCOUVER ISLAND OKANAGAN/KOOTENAYS VICTORIA: CAMOSUN COLLEGE, School of Business, Interurban Campus, 4461 Interurban Road Information: (250)370-4565; Registration: (250)592-1556 or (250) 370-3841. PENTICTON: OKANAGAN UNIVERSITY COLLEGE, Continuing Education, Penticton Campus, 583 Duncan Avenue West Information: Joyce Hoglund, Continuing Education Penticton, (250)492-4305; Registration: (250)490-3959 Sep 24-26 CRllOA/Dealing with Interpersonal Conflict Instructor: Duncan Stewart Oct 23-24 Oct 1-3 CRll0B/Resolving Conflict in the Workplace Instructor: Patricia Lane Oct 29-31 CR260/Negotiation Skills Level I Instructor: Nancy McPhee Feb 25-27 CRl10B/Resolving Conflict in the Workplace Instructor: Kelly Henderson Nov 19-21 CR250/Mediation Skills Level I Instructor: Elizabeth Azmier-Stewart May 6-8 CR102/Dealing with Anger Instructor: TBA Nov 27-28 CR846/Civil Procedure Instructor: Teny Harris VERNON: OKANAGAN UNIVERSITY COLLEGE, Dec 4-5 CR302/Shifting from Positions to Interests Instructor: Arthur Ridgeway Dec 10-12 CR200/Dealing with Anger Instructor: Ron Monk CR102/Critical Skills for Communicating in Conflict Instructor: Gary Harper Coming in 1999 Winter/Spring term: Continuing Education, Vernon Campus, 2899 30th Avenue Information: Vi Brett, Continuing Education Vernon, (250)545-7274; Registration: (250)545-7274 Nov 19-21 CRll0A/Dealing with Interpersonal Conflict Instructor: Kelly Henderson Coming in 1999 Winter/Spring term: NANAIMO: MALASPINA UNIVERSTIY COLLEGE, Community Education Division, 900 - 5th Street Information: (250)755-8775; Registration: (250)755-8755 Mar 25-27 Oct 22-24 CRllOA/Dealing with Interpersonal Conflict Instructor: Ron Monk CARIBOO/NORTH COAST/NORTHERN B.C. Nov 5-7 CR200/Dealing with Anger Instructor: Elizabeth Azmier-Stewart Dec 3-5 CR260/Negotiation Skills Level I Instructor: TBA Watch for courses in Williams Lake, Prince Rupert, and Prince George in 1999! CR250/Mediation Skills Level I Instructor: Donna Soules CAMPBELL RIVER: NORTH ISLAND COLLEGE, Community Education Programs, 1681 South Dogwood Street Information and Registration: (250)923-9790 WHITEHORSE: YUKON COLLEGE, Professional Studies Oct 29-31 Watch for courses in the Winter/Spring 1999 term, including: CRl 10B/Resolving Conflict in the Workplace Instructor: Donna Soules Nov 26-28 CR260/Negotiation Skills Level I Instructor: Nancy McPhee page 18 Registration: (604)528-5590 YUKON Information: Stu Mackay, (867)668-8751; Registration: (867)668-8710 Feb 22-26 registration@jibc.bc.ca CR400/Mediation Skills Level II Instructor: TBA General inquiries: (604)525-5422 Assessments Do you want a "reality check" on whether you are ready for your assessment? For a description of CR910, "Reality Check," see page 13. Conflict Resolution/Negotiation Skills Assessment {CR950) The Conflict Resolution Certificate Program requires a skills assessment in conflict resolution/negotiation. Our assessment procedure consists of: • submission of a written preparation for the negotiation assessment to be role-played • a one-hour role-play simulation with the student acting as the skilled negotiator. The assessor observes the role play and evaluates it based on identified criteria. • an oral questioning period where the assessor asks the student about key concepts of the program as they relate to the role play (students will receive questions in advance) • a written self-evaluation of the role play, to be submitted up to two weeks later, once the student has had an opportunity to review the tape of the role play All four components of the assessment process must be satisfactorily completed for the student to pass the assessment. Students will be notified in writing of the assessment outcome. Further details of the assessment process will be provided to the student upon registration for the assessment. It is strongly recommended that you take the "Reality Check" (CR910) before doing your assessment. Instructors and coaches are also available on a private contract basis to help you prepare for the assessment. To schedule an assessment or for information on the out-of-town assessment option, call Lorraine Savidan at (604)528-5683. Date(s): October 21-30 (registration deadline: October 2) December 2-10 (registration deadline: November 13) $190 Fee: Assessor(s): Centre for Conflict Resolution Training Instructors We cannot make exceptions for requests after registration deadline dates. First Nations Negotiation Skills Certificate Program Over the past four years we have delivered the First Nations Negotiation Skills Certificate Program on a contract basis to communities that wish to train up to 20 members in negotiation and conflict resolution skills. The program is intended to build effective negotiation skills for treaty negotiations, contract negotiations, or negotiating on a daily basis in the workplace or the community. It is recommended that training be held one week per month, with the entire program completed in six months. Scheduling can be adjusted to meet the needs of the community. The certificate program includes courses in conflict resolution, anger, negotiation skills, and other related topics. Courses of particular relevance to First Nations have been added to the program. All courses are "hands-on," experiential, and practical in nature, while also providing a theoretical framework. Skill development is emphasized through structured exercises and role plays that will be based on First Nations situations. The courses in the Certificate Program total 25 days, or 175 hours, of classroom training. Individual skill assessments are scheduled in the final week of the program. The Certificate can be tailored to the specific requests and needs of your group by changing or adding elective courses. For example, courses in Restorative Justice can be added as electives in the program. Marg Huber, Director of the Centre for Conflict Resolution, is available to meet with you and other members of your community to more fully explain the program and make any adjustments that would work best for your group. Marg can be contacted at (604)528-5613. First Nations coaches and trainers form part of the training team. All members of the training team have successfully completed Negotiation Skills Training and have extensive Registration: (604)528-5590 Web site: www.jibc.bc.ca experience in working with First Nations communities and organizations. We attempt to have at least one First Nations member of the training team present for all courses in the pro­ gram to ensure cultural relevance and address cultural issues. A certificate is available to all students who complete all courses and who successfully complete an assessment in Negotiation Skills. Goals of the Program • To deliver fundamental and foundational principles and skills of interest-based negotiation • To deliver training with standards equivalent to, and learning objectives, outcomes, assessment procedures, and goals consistent with, existing JI training in interest-based negotiation, while being responsive to cultural differences • To build on strengths already existing in the individual and/or community • To increase ability to influence the negotiation process • To as much as possible deliver training in First Nations contexts Whom to Contact For further information, please feel free to contact: Marg Huber, Director, Centre for Conflict Resolution Telephone: (604)528-5613; E-mail: rnhuber@jibc.bc.ca Renee Nyberg-Smith, First Nations Advisor Telephone: (604)528-5621; E-mail: rnyberg-smith@jibc.bc.ca Karen Falk, Program Planner, Centre for Conflict Resolution Telephone: (604)528-5615; E-mail: kfalk@jibc.bc.ca General inquiries: (604)525-5422 page 19 Instructors Elizabeth Azmier-Stewart, CRC, B.A. (Psych.). Trainer in conflict resolution, negotiation, and mediation skills. Mediator in areas ofworkplace, organizational, landlord­ tenant, cooperatives, community, family, school, and child protection mediation. Background in small business, working with disturbed youth and their families, and employment counselling. Joan Balmer, M.A. Trainer specializing in anger management and power issues in the dispute resolution process. Consultant with Ryane Consulting Inc. Charles Boehm-Hill, M.Ed., M.A. Trainer specializing in cultural diversity issues. Charles is the leader ofthe NCBI Victoria Interim Chapter. Sally Campbell, CRC, B.A., Cert. in Ed., J.D. Trainer in conflict resolution, negotiation, and mediation specializing in facilitating multi-party disputes. Work includes First Nations negotiation training as well as training for Continuing Legal Education ofB.C., regional land-use tables, and RCMP. Background: Law. Valerie Dudoward. Tsimshian Nation, trainer in Aboriginal community for over 20 years, specializing in intercultural training at the Justice Institute; program manager with the Native Courtworker and Counselling Association ofB.C.; recently served as women's equity representative for the B.C. Labour Force Development Board; 1V host and recipient ofan international video award in Washington state. Ed Eduljee. Trainer specializing in intercultural relations and communications in the community and workplace. Facilitator for community consultations and workshops; leadership and board development in community agencies. Background: Past Director for Multiculturalism and Manager for Human Rights Education, Government ofB.C.; president and director ofvarious community organizations. Michael Fogel, C.Med., M.Ed. (Counselling Psych.), LL.B., J.D. Trainer in conflict resolution, specializing in mediation, negotiation, and group facilitation skills for organizations. Mediator specializing in commercial, business, multi-party, and organizational conflicts, public policy, and family disputes. Background includes law, counselling psychology, and organizational consulting. Mario Govorchin, CRC, B.A. (Psych.). Trainer in conflict resolution, mediation, and negotiation, specializing in anger management and working with troubled youth. Mario is a certified instructor with the Crisis Prevention Institute. Background includes psychology, organizational consulting, and working with a wide variety ofgovernment, business, and community organizations. Karen Haddigan, CRC, B.Sc. (Social Science), C.Med. Trainer in conflict resolution, mediation, and negotiation, specializing in group dynamics. Mediator specializing in group and organizational settings, workplace conflicts, land­ use planning processes, and construction disputes. Background in psychology and community development. page 20 Registration: (604)528•5590 Daniel Hamoline, M.S.W., LL.B. Family and divorce mediator, therapist, arbitrator, and family lawyer. He specializes in teaching and training in mediation, and is a founding member of Fifth Avenue Counselling, Mediation and Arbitration in Saskatoon. Gary Harper, CRC, LL.B. Trainer in conflict resolution, special­ izing in management training and development, business communications, and managing change. Background includes law, the insurance industry, and management. Gary has also taught writing and public speaking. Terry Harris; CRC, C.Med., B.A. (Psych.), LL.B. Trainer in legal education; lawyer and mediator in private practice concentrating on civil and family disputes. Terry is also a Child Protection Mediator and a member ofthe Tribunal of the B.C. Children's Commission. His background is in counselling, social administration, and social services to children and youth. Kelly Henderson, R.N., B.Sc.N., M.Ed. (Counselling Psych.). Trainer in conflict resolution, negotiation, and mediation. Background in the health care industry, critical incident stress debriefing, and private consulting providing facilitation and training services in team building and mediation. Wendy Hilliard, CRC, Teaching Certificate, LL.B. Trainer in conflict resolution, negotiation, and mediation. Background in business law instruction, peer counselling, and secondary school teaching, as well as providing educational services to Continuing Legal Education and other governmental and educational groups. Marg Huber, CRC, B.A., C.Med. Director ofthe JI Centre for Conflict Resolution. Mediator since 1986, specializing in organizational, non-profit, family, community, and intercultural settings. Stacey Holloway, B.Sc.N. Trainer in conflict resolution, mediation, and negotiation specializing in human relations and organizational behaviour. Mediator specializing in organizational, community, family, and multi-party facilitation. Background in organizational consulting, peer mediation in the school system, teaching ofpsychiatric nursing, and work in the health care industry. Nym Hughes, CRC, Instructor Diploma. Trainer in conflict resolution, mediation, and negotiation. Mediator specializing in workplace, group, and organizational settings. Background in adult education, social services, women's groups, community groups, and designing and leading diversity awareness workshops. Ed Jackson, CRC, CGA. Trainer in conflict resolution, specializing in the financial impacts of separation and divorce. Mediator in workplace disputes and separation/ divorce agreements. Background in accounting. Kelly Kennedy, M.A. (cand.). Mediator, counsellor, and trainer in private practice with experience in a variecy ofhuman services settings. President ofthe Reality Therapy Institute of B.C. and member ofthe Delta Council for Youth Committee. registration@jibc.bc.ca General inquiries: (604)525-5422 Patricia Lane, ll.B. Trainer in conflict resolution. Mediator specializing in all aspects of divorce and family mediation as well as commercial mediation. Background in alternative dispute resolution includes labour negotiations, land claims management issues, land-use issues, and organizational development work. Jeannette Matson, M.S.W. Trainer specializing in cultural diversity issues in the dispute resolution process. Jeannette is the director of NCBI B.C. Chapter. Sandra McEwan, CRC, ll.B. Trainer in conflict resolution and intercultural conflict; mediator specializing in child protection, community, and organizational issues. Nancy McPhee, CRC. Trainer in conflict resolution and negotiation specializing in communication skills. Mediator in workplace conflict providing group facilitation. Back�­ ground in education, community development, program administration, board and committee work, and training. Ron Monk, CRC, D.Tech. Trainer in conflict resolution, mediation, and negotiation. Mediator specializing in family, child protection, workplace, government agencies, and multi-party/group facilitation. Background in broadcasting, business, and non-profit management as well as facilitation of planning and economic development strategies. Arthur Ridgeway, M.Ed. (Counselling Psych.), Ph.D. (Ed. Psych.). Trainer in leadership, decision-making, conflict resolution, negotiation, consensus-building, and team­ building processes, specializing in organizational workplace settings. Consultant and facilitator focusing on leadership development, team effectiveness, change management, and conflict resolution. Background: Registered Psychologist. Jill Schroder, CRC, B.A., M.Sc. Trainer in conflict resolution and communication skills. Mediator specializing in workplace and relationship disputes. Background in systems analysis, computer simulation, and multimedia presentation. Ellen Shapiro, M.A. (Couns. Psych.), CRC. Mediator in private practice specializing in family counselling, family transition, and child development. Experience in mediating, counselling, and training, both in private practice and in the non-profit sector. Donna Soules, CRC, B.A. Trainer in conflict resolution. Mediator in organizational, family, parent-teen, custody, and school conflicts. Background in school and high-risk adolescent counselling. Duncan Stewart, CRC, M.Ed., Ph,D. (Psych.), Dip!. Bus. Admin., RCC. Trainer and consultant in conflict resolution, mediation, and negotiation. Specializing in remedial inter­ ventions for dysfunctional workgroups, particularly those involving resolution of harassment and discrimination com­ plaints. Background in organizational development, employee assistance programs, and group facilitation consultation services for human resources management and labour groups. Registration: (604)528-5590 Web site:www.jibc.bc.ca Michael Talbot, M.A., M.Tech. Organizational consultant in private practice, with a particular interest in organizational evolution. Jim Toogood, CRC. Trainer in conflict resolution, negotiation, and mediation with First Nations groups. Mediator, facilitator, and consultant in organizational workplace settings, commercial, personal injury, and labour disputes. Background in business and labour. Dale Trimble, M.A. Counsellor in private practice and co-founder of the Vancouver Assaultive Husbands Program. He has been working with assaultive men since 1977, and has provided training, consultation, and supervision throughout Canada. Lee Turnbull, LL.B., M.Ed., C.Med. Mediator, facilitator, and trainer in the family, commercial, government, and organizational areas. Deborah White, B.S.W., M.A. Trainer in conflict resolution negotiation, mediation, change management, team building, and communication skills specializing in organizational training. Mediator, facilitator, and consultant focusing on organizations, community, and multi-party disputes. Background in human relations and group facilitation. Dale Zaiser, B.A., M.A. Trainer in conflict resolution, negotiation, and interpersonal skills. Facilitator working with organizational conflict and the management of change. Background includes psychiatric nursing, peer mediation in the school system, and organizational development work. Coaches Mike Adam, Nancy Baker, Juan Barker, Keith Barker, Janice Bateman, Sherry Bowlby, Pat Bragg, Susan Cawsey, Judith Ceroli, Beryl Clayton, Rosemary Couch, Brenda Dion-Walchuk, Linda Dobson-Sayer, Sandy Dunlop, Marion Dyck, Jory Faibish, Brian Frank, Maureen Garrity, Kelly Grittner, Maureen Hannah, Anne Harker, Terry Harris, Caroline Hayes, Nancy Hinds, Jennifer Johnson, Mark Johnson, Kel Kelly, Tim Langdon, Mary Ann Lewis, Rob Lewis, Sherry Lockwood, Claudia Lowry, Laura Matsuda, John McCandless, Marguerite McCallion, Sandra McEwan, Mary McGregor, Julia Menard, Susan Mulkey, Carol Myers, Terry Neiman, Dorothy Newman, Christine Newton, Phyllis Nordquist, Sena Paradis, Ingrid Pipke, Keith Purvin­ Good, Jane Roberts, Lina Rose, Sandra Rossi, Madeline Sauve, Lane Sherman, Rick Singer, Steve Smythe, Donna Soules, Pamela Theriault, Leanne Turnbull, Lillian V an Pelt, Heather Wheating, Cliff White, Gordon White, Kim White, Sharon Wilson, Liz Wouters, John Wright, Doug Yearwood, Susan Yerxa. Genera/ inquiries:(604)525-5422 page 21 Conflict Resolution Chronological Course Listing Please refer to course descriptions for prerequisites and recommended advance work. Courses marked with an asterisk (*) have prerequisites that must be met prior to registration. To register in Lower Mainland courses held at the JI New Westminster campus and the BCIT Downtown Vancouver campus, contact the JI registration office ( see page4) . To register in Vancouver Island and Okanagan courses, please call the co- sponsoring college's registration office ( we have provided the telephone numbers in this listing). DATE COURSE INSTRUCTOR Sep 14-15* Sep 17-18 Sep 18* Sep 21-22* Sep 21-23 Sep 23-25 Sep 24-26 Mediation Skills Level III (CR829) Critical Skills for Communicating in Conflict (CR102) "Reality Check" (CR910) Criticism: How to Give and Receive It (CR206) Resolving Conflict in the Workplace (CRll0B) Dealing with Interpersonal Conflict (CRll0A) CAMOSUNCOLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 Dealing with InterpersonalConflict (CRl1 0A) BCIT -Critical Skills forCommunicating inConflict (CRl02) Negotiation Skills Level I (CR260) Dealing with Anger (CR200) BCIT - Resolving Conflict in the Workplace (CRl1 OB) Asserting Yourself Under Pressure (CR104) CAMOSUNCOLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 ResolvingConflict in the Workplace (CRl1 OB) Handling Conflict on the Telephone (CRlOl) Mediation Skills Level I (CR250) Resolving Conflict in the Workplace (CRll0B) Civil Procedures (CR846) Mediation Skills Level II (CR400) "Reality Check" (CR910) Critical Skills for Communicating in Conflict (CR102) Shifting from Positions to Interests (CR302) Making It Hard to Say No (CR362) Dealing with Interpersonal Conflict (CRllOA) Designing Conflict Management Systems (CR848) Dealing with Anger (CR200) BCIT - Negotiation Skills Level I (CR260) Resolving Conflict in the Workplace (CRll0B) BCIT - Group Dynamics (CR504) Negotiation Skills Level I (CR260) MAIASPINA UNNERSITYCOLLEGE, NANAIMO. To register: (250)755-8755 Dealing with Interpersonal Conflict (CRl JOA) Michael Fogel Jim Toogood Assessor TBA Deborah White Stacey Holloway Wendy Hilliard Duncan Stewart Sep28-29 Sep 28-30* Sep 29 - Oct 1* Sep 30-Oct2 Oct 1-2 Oct1-3 Oct 5 Oct 5-7* Oct 6-8 Oct 8-9* Oct 8-9/13-15* Oct 13* Oct 13-14 Oct 13-14* Oct 15-16* Oct 15-17 Oct 19-20 Oct 19-21* Oct 19-21* Oct 20-22 Oct22-23* Oct 22-24* Oct 22-24 page 22 Registration: (604)528-5590 registration@jibc.bc.ca Wendy Hilliard Kelly Henderson Elizabeth Azrnier-Stewart Ed Jackson Deborah White Patricia Lane Dale Trimble Ron Monk Nancy McPhee Terry Harris Deborah White Assessor TBA Jill Schroder Arthur Ridgeway Arthur Ridgeway Mario Govorchin Christina Merchant Elizabeth Azrnier-Stewart Dale Zaiser Nancy McPhee Karen Haddigan Kelly Henderson Ron Monk Genera/ inquiries: (604)525-5422 DATE COURSE INSTRUCTOR Oct22-23/26-28* NegotiationSkills Level II (CR360) Mario Govorchin Oct23-24 OKANAGAN UNNERSITYCOLLEGE, PENTICI'ON. To register: (250)490-3959 Critical Skills ForCommunicating inConflict (CR102) Gary Harper Oct 27 -29* Oct28 -30 MediationSkills Level I (CR250) Dealing with Interpersonal Conflict (CRl l0A) Elizabeth Azmier-Stewart Joan B almer Oct29-31 CAMOSUNCOLLEGE, INTERURBAN CAMPUS. To register: (250)592 -1556 or (250)370-3841 Negotiation Skills Level I (CR260) NORTH ISLAND COLLEGE, CAMPB EU RIVER To register: (250)923-9790 ResolvingConflict in the Workplace (CRl1 OB ) Nancy McPhee Oct29 -31 Nov2 Nov2 -4* Nov2-4 Nov3-5 Nov3-6* Nov4 -6* Donna Soules Dale Trimble Ron Monk Handling Conflict on the Telephone (CRlOl) Dealing with Anger (CR200) BCIT - Dealing with InterpersonalConflict (CRl1 OA) Resolving Conflict in the Workplace (CRl l0 B) Victim Offender Mediation (CR827) NegotiationSkills Level I (CR260) Joan B almer KellyHenderson Eric Gilman Deborah White Nov5-6 Nov5 -7 BCIT-Asserting Yourself Under Pressure (CRl04 ) MALASPINA UNNERSITYCOUEGE, NANAIMO. To register: (250)755 -8755 Dealing with Anger (CR200) Mario Govorchin Elizabeth Azmier- Stewart Nov6* Nov9- 10 Nov9- 10 Nov 12 - 13/16- 18* Nov 13* Nov 14, 2 1 & 28 "Reality Check" (CR910) CriticalSkills for Communicating in Conflict (CR102) Managing theHostile Individual (CR108) MediationSkills Level 1 1 (CR400) "Reality Check" (CR910) Resolving Conflict in the Workplace (CRl l0 B) BCIT - Mediation Skills Level1 (CR250) Resolving Conflict in the Workplace (CRl lOB) Dealing withAnger (CR200) B uilding Positive Relationships in a Diverse Workplace (CR847) Assessor TBA Ed Jackson Mario Govorchin KarenHaddigan Assessor TBA Jim Toogood Nov19 - 2 0* Nov19-21 BCIT - Civil Procedure (CR846 ) CAMOSUNCOLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 Mediation Skills Level I (CR250) Terry Harris Elizabeth Azmier- Stewart Nov 19-2 1 Dealing with Interpersonal Conflict (CRl lOA) GaryHarper Nov19-21 OKANAGAN UNNERSITYCOLLEGE, VERNON. To register: (250)545 -7274 Dealing with InterpersonalConflict (CRl1 OA) Kelly Henderson Nov23-25* Nov23-27* Nov23-27* Nov25-26 MediationSkills Level I (CR250) NegotiationSkills Level II (CR360) Comprehensive Family and Divorce Mediation (CR456) CriticalSkills for Communicating in Conflict (CR102) Dale Zaiser StaceyHolloway DanielHamoline GaryHarper Nov26-28 NORTH ISLAND COLLEGE, CAMPBEU RNER To register: (250)923-9790 Negotiation Skills Level I (CR260) Nancy McPhee Nov27* "Reality Check" (CR910) Assessor TBA Nov27-28 CAMOSUNCOLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 Civil Procedure (CRB46 ) BCIT - Reconciling Differences (CR834 ) Terry Harris Nov16-18* Nov 17- 19 Nov 18-20* Nov 18 -20 Nov30-Dec1* Registration: (604)528-5590 Web site: www.jibc.bc.ca Ron Monk JillSchroder Nancy McPhee Jeannette Matson Charles B oehm-Hill Ed Eduljee Arthur Ridgeway Genera/ inquiries: (604)525-5422 page 23 DATE COURSE INSTRUCTOR Nov 30 - Dec 1* Best Interests of the Child (Part 1): Family Dynamics (CR453) Nov 30-Dec 1 Nov 30 - Dec 2* Dec 2-3* Dec 2-4 Dec2-4* Dec3-5 Asserting Yourself Under Pressure (CR104) Negotiation Skills Level I (CR260) Shifting from Positions to Interests (CR302) Resolving Conflict in the Workplace (CRll0B) BCIT-Dealing with Anger (CR200) MALASPINA UNNERSITYCOLLEGE, NANAIMO. To register: (250)755-8755 Mediation Skills Level I (CR250) Negotiation Skills Level II (CR360) CAMOSUN COLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 Shiftingfrom Positions to Interests (CR302) Resolving Conflict in the Workplace (CRll0B) Dealing with Interpersonal Conflict (CRllOA) Dealing with Anger (CR200) Critical Skills for Communicating in Conflict (CR102) CAMOSUN COLLEGE, INTERURBAN CAMPUS. To register: (250)592-1556 or (250)370-3841 Dealing with Anger (CR200) Ellen Shapiro Kelly Kennedy Mario Govorchin Wendy Hilliard. Arthur Ridgeway Joan Balmer Karen Haddigan Donna Soules Dec 3-4/7-9* Dec4-5 Dec 7-9 Dec 8-10 Dec 9-11* Dec 10-11 Dec10-12 Dale Zaiser Arthur Ridgeway Gary Harper Wendy Hilliard Stacey Holloway Deborah White Ron Monk Conflict Resolution Alphabetical Course Listing For a description of each course, please see the page( s) indicated. Asserting Yourself Under Pressure (CR104) ............................13 Best Interests of the Child (Part I): Family Dynamics (CR453) ..............................................................................17 Building Positive Relationships in a Diverse Workplace (CR847) ..............................................................................15 Civil Procedure (CR846) .........................................................16 Comprehensive Family and Divorce Mediation (CR456) .........17 Conflict Resolution/Negotiation Skills Assessment (CR950) ...19 Critical Skills for Communicating in Conflict (CR102) ............13 Criticism: How to Give and Receive It (CR206) .......................13 Dealing with Anger (CR200) ...................................................12 Dealing with Interpersonal Conflict (CRll0A) ........................11 Designing Conflict Management Systems (CR848)..................14 Group Dynamics (CR504) .......................................................15 Handling Conflict on the Telephone (CRlOl) .........................15 page 24 Registration: (604)528-5590 Making It Hard to Say No (CR362) ......................................... 13 Managing the Hostile Individual (CR108) .............................. 15 Mediation Skills Level I (CR250) ............................................ 12 Mediation Skills Level II (CR400) ........................................... 16 Mediation Skills Level III (CR829) .......................................... 16 Negotiation Skills Level I (CR260) .......................................... 12 Negotiation Skills Level II (CR360)......................................... 12 "Reality" Check (CR910) ........................................................ 13 Reconciling Differences: Personality and Behaviour (CR834) ............................................................. 14 Resolving Conflict in the Workplace (CRll0B) ....................... 11 Shifting from Positions to Interests (CR302) .......................... 14 Teaching Conflict Resolution Survival Skills with Stories and Drama (CR779) ................................................ 14 Victim/Offender Mediation (CR827) .•.................................... 16 registration@jibc.bc.ca Genera/ inquiries: (604)525-5422 NOTES NOTES