Material developed by Susan Addario, Laura Dyck, Trudy Salt, Leila Or, Glenda Kerr, Marjory Jardine,
Karen Liebel & Tannis Morgan
Project managed by Laura Dyck
Editing by Irina Bobovskaia, Chris Wong and Bonnie Chan
Design by Laurie LaBelle. www.icon-art.ca

The JIBC 2011-12 Student Handbook is a publication of the Office of the Registrar and JIBC Student Services
604.528.5590 or 1.877.528.5591
register@ jibe.ca
www.jibc.ca

-�• JIBC

Table of Contents
Introduction

4.

President's Message

5.

1. Getting Started

6.

7.
New Westminster Campus
9.
Maple Ridge Campus
Chilliwack CampuS,- - - - - -- - - - -- - - - - - - - -- 11.
12.
Victoria Campus
13.
Okanogan Campus
14.
Vancouver Campus
15.
JIBC Store

2. Financing Your Studies

16.

Tips For Living Well On The Cheap
Financial Services at JIBC
Budget Worksheet

17.
18.
19.

3. Academic Supports

20.

Developing Your Academic Skills
Using The Library
Online Learning Support
Students' Rights and Responsibilities

21.
23.
24.
24.

4. Meeting Your Needs

26.

Housing and Hotels
Counselling Service
Services for Aboriginal Students
Services for Students with Disabilities

27.
28.
29.
30.

Congratulations on your decision to study with JIBC, Canada's leading public
safety educator. Now it's time to find out more about where you will learn, and
the wide range of resources available to you.
While most students will attend classes on campus, there is an increasing number
choosing virtual study at JIBC. For those students, onllne support is provided later in
this handbook.
The JIBC campuses are located in New Westminster, Maple Ridge, Vancouver,
Chilliwack, Victoria, and the Okanagan Valley.

4

Message From The President
Welcome to JIBCI

W

hether you are joining us for the first
time, or returning for continuing
education, professional upgrading or
additional accreditation, I am delighted
that you have chosen to be affiliated with
Canada's leading public safety educator.
JIBC innovative education and training
programs are recognized internationally for
their practical approaches and immediate
relevance in the workplace. We strive to
continually meet your needs by offering
both full-time and part-time studies that
span from entry-level training to advanced
education, in-class or online.
If you are considering a career in justice
or public safety, or if you are returning to
upgrade your skills and qualifications, you
will benefit from our wide range of applied
and academic programs. Our instructors are
experts in their fields and offer real-world
experience and perspectives.
I hope that you will make the most of
your time here. We look forward to
supporting your learning experience
through our student services and programs.
Good luck with your studies.

Jack McGee
President

5

1 . GETTING STARTED

While attending JIBC's Career Fire Fighter Pre-Employment Certificate
Program, Kyle Schafer's days on campus started at 6:15 am sharp. Kyle and his
peers began every morning with outdoor fitness instruction, in rain, sun, snow
or slush. After fitness, Kyle spent the remainder of the day in class with training
officers and his fellow students, before heading home for further study.
Kyle decided to enrol in the program because he had friends who had gone
through it and he believed it would provide the necessary training to achieve
a career in the fire service. "The program is a great opportunity;' says Kyle.
"At JIBC, you get a feel of what the fire service is like, and working with the
training officers was a great experience:' JIBC's Maple Ridge campus gave him
and his peers the tools they needed to be successful students:"lt had all the
facilities we needed: a burn building, fire fighting equipment, gym, showers
and a cafeteria. We utilized everything on the campus''.

Kyle Schafer
Career Fm., Fighter Pre-Employmer
Certificate Program ·
Maple Ridge Campu
6

Kyle says successfully completing the program has given him the confidence
to apply to a local fire department. Although Kyle is excited about moving
forward, he'll miss being in the program and spending time with his
classmates. His advice to new students: "Have an open mind, never stop
supporting your fellow students, and enjoy every minute because you'll miss
it when it's over:'

New Westminster Campus
715 McBride Boulevard, New Westminster, BC V3L 5T4

T

he NewWestminster campus is the
administrative hub of the Institute.
Even if you do not attend classes here,
you will likely interact with staff at this
location to register for courses, request an
official transcript, or seek out library and
counselling services. The JIBC Store is also
located at this campus.

Designed by Vancouver architect Richard
Henriquez, the NewWestminster Campus
is comprised of two distinctive buildings.
They are a unique blend of curves and
sharp angles, brick, concrete, and steel, and
include the main classroom office building
and the Dr. Donald B. Rix Public Safety
Simulation Building.
Building Hours

Monday-Friday

6:30 am - 10:00 pm

Saturday-Sunday

7:30 am - 5:30 pm

Statutory Holidays

Closed

Spaces and Places
Mind, Body & Soul
Food Service Options
Full cafeteria service, with hot meals as
well as sandwiches and snacks, is available
from 7:00 am to 3:30 pm, Monday through
Friday. Microwaves are provided for your
use at the far end of the cafeteria.
Limited cafeteria service may be available
on weekends - check with your instructor
or program coordinator.
Vending machines for snack food items
and beverages are located in the hallway
near the gymnasium.

Getting Here
Transit - The campus is conveniently

located on several bus routes. For specific
transit directions to the campus go to

www.translink.ca/

Cycle - A sheltered bicycle rack is located
outside the gymnasium entrance.

Taxi - A direct phone line to Royal City
Taxi is located beside the pay phone in
the hallway leading from the atrium to
classrooms C120-139.
Drive -We encourage you to make a green
commuting choice, but if you decide to
drive, consider carpooling. Free parking is
available at the NewWestminster Campus.
Designated parking for disabled persons
is located near both main entrances.
Overflow parking is accommodated at
the Canada Games Pool lot south of the
campus.

7

Let's Get Physical

-Gymnasium and Fitness
Room
As part of your program, you may have
access to the gymnasium during class
times.
The fitness room is available for use by all
students between the hours of 7:00 am
and 5:00 pm daily. It is located close to
the gymnasium in room A 135. To use this
facility, you are required to sign out an
access card at the main information desk.
You will be asked to leave photo ID at the
desk, until you return the access card. The
fitness room is not staffed so please use
the equipment appropriately, and with
courtesy to others. Use the equipment at
your own risk as JIBC is not responsible for
personal injuries.
Men's and Women's student locker
and shower rooms are located on the
basement level, under the gymnasium.

Canada Games Pool and
Centennial Community Centre Located adjacent to JIBC campus at
65 Sixth Avenue East, this recreational
complex contains an Olympic sized pool
and a 5,000 square foot fitness area with
a selection of free weights, strength
equipment and cardiovascular machines.
Membership required.

Quiet Time
Take time to
familiarize yourself
with the layout of
the campus and
the surrounding
environment so
you know where
you are at all times.

For meditation, prayer or quiet time, room
C308A, located in the classroom wing
on the third floor, is available for use by
students and staff members at any time
during the day. The room has cushions
and small prayer carpets, and is intended
exclusively for quiet activity.

Lounging Around
A student lounge area is located in
the atrium behind the main staircase.
Couches provide a comfortable area
for study, conversation, relaxation and
rest.The garden courtyard outside the
cafeteria also serves as a central meeting
place for students, faculty and staff.

Staying Connected
Pay phones are located in the hallway
leading from the atrium to classrooms
Cl 20 - 139, across from the kiosk.

8

There is a T TY phone located in the library.
Fax and photocopy services are offered
in the library for a fee.

Free wireless Internet access covers the
entire New Westminster Campus. Stop by
the library or the main information desk to
get your login information.
A Canada Post mailbox is located on the
sidewalk near the gymnasium entrance.
Stamps are available for purchase at the
JIBC Store.
A student notice board is located in the
hallway between the main information
desk and the cafeteria. Postings of housing
options, items for sale, and upcoming
events are displayed here.Information
desk staff will receive and date stamp any
notices that may be posted for 30 days.
An ATM is available in the hallway near the
main information desk and across from
the JIBC Store.

Staying Safe and
Secure
A first aid attendant is available between
7:30 am and 4:30 pm daily. If you
require minor first aid or are aware of
someone who does, contact the main
information desk in-person or by phone
at 604.525.5422. You will be asked to state
the person's location in the building and
provide a brief description of the injury.
The security office is located next to the
information desk in the atrium on the
main floor. A security guard is on site
Monday through Friday from 6:00 am to
10:00 pm, and weekends from 7:30 am to
5:30 pm.
Staying safe and secure is important,
day or night. Ensure the security of your
valuables and personal possessions by
keeping them on your person or in a
locked vehicle while on campus.
If you leave campus buildings after dark,
you are encouraged to walk with a friend
or colleague, using the 'buddy system'
to watch out for each other. Take time to
familiarize yourself with the layout of the
campus and the surrounding environment
so you know where you are at all times.
Report problems or anything suspicious
to your instructor or the security guard at
604.818.6922. The campus is patrolled by
security after business hours.
The main information desk maintains a
Lost & Found Directory. After business
hours, leave a note describing the item at
the information desk or with the security
office.

Maple Rid g e Campus
13500 256th Street, Maple Ridge BC V4R 1 C9

T

Restaurants and fast food outlets are not
he Maple Ridge Campus is located
about 58 kilometres east of Vancouver. conveniently located near the campus, so
it is recommended that you bring your
This unique campus is designed for the
hands-on firefighting education and
own lunch.
training program delivered by the Fire &
Safety Division.
In addition to the main classroom and
office building, Maple Ridge features state­
of-the-art simulation training props such
as a three-storey concrete burn building
that is regularly set ablaze for fire fighters
to practice under real-life conditions. As
well, the setting includes a four-storey
training tower to practice technical rope
rescue, and a ship's steel superstructure
and hold for simulating marine fire
fighting. An 11-car train derailment is
used to train fire fighters from across
Canada to respond to railway disasters,
fires, and chemical spills. In addition to the
Fire & Safety Division, courses from many
of our other divisions and schools are also
scheduled at this campus.

Let's Get Physical

-Fitness Room

A small fitness room is available for
student use during campus hours.The
fitness room is not staffed so please
use the equipment appropriately with
courtesy to other users.JIB( is not
responsible for personal injuries as a
result of using the equipment. Please take
reasonable precautions and exercise with
others.
Lockers and showers are also available.

Building Hours

Monday

6:30 am - 11 :00 pm

Tuesday-Friday

6:30 am - 7:00 pm

Saturday-Sunday

6:30 am- 5:30 pm

Statutory Holidays

6:30 am- 5:30 pm

*Site may be Closed on Saturday,Sunday and Statutory
Holidays when there are no scheduled courses.

Getting Here
Drive - Whenever possible, we hope you
consider carpooling as a greener choice.
Free parking for students is available at
this campus.

Spaces and Places
Mind, Body & Soul
Food Service Options
A lunchroom is available with a
microwave, fridge and sink for use by staff,
faculty and students. Beverage vending
machines are onsite; however, there is
no food service offered at this location.

9

Staying Connected
A pay phone is located in the main
building adjacent to the lunchroom.
Fax services are available. Please contact
the office staff in the main building for
information.

Staying safe and secure is important,
day or night. Ensure the security of your
valuables and personal possessions by
keeping them on your person or in a
locked vehicle while on campus.
Should you misplace a personal item, the
Maple Ridge office staff maintains a lost
and found service.

Free wireless Internet access is also
available on this campus. Login
information is posted beside the
computer station in the lunchroom.
A student notice board is also available for
posting messages, and is located near the
lunchroom.

Staying Safe and
Secure
A first aid attendant is available during
campus hours.
Security guards are onsite during the
morning hours and after 4:00 pm.

10

This unique campus

is designed for the
hands-on firefighting
education and training
program delivered
by the Fire & Safety
Division.

Chilliwack Campus
45300 Vimy Avenue Chilliwack, BC V2R 5X6

T

he JIBC's Chilliwack Campus, located
about 96 kilometres 'east of Vancouver,
is part of the Canada Education Park, and
also includes a campus of the University of
the Fraser Valley (UFV), the RCMP's Pacific
Region Training Centre (PRTC), and a
training facility for Canada Border Services.
Building Hours
Monday-Friday

8:00 am - 4:30 pm

Weekends/Holidays

Closed

Getting Here
Transit - There is a transit stop at the
entrance to the campus. For schedules
please go to www.transitbc.com.
Drive - We encourage you to make a
green commuting choice, but if you
decide to drive, consider carpooling.
There is free parking available for students
located in a gravel lot on campus.

A beverage vending machine is located
on campus.

Let's Get Physical
-Gymnasium and Fitness
Room
Students staying at the JIBC Residence
have access to the PRTC gymnasium and
fitness room facilities. Use the equipment
at your own risk as JIBC is not responsible
for personal injuries.

Staying Connected
Free wireless Internet access is available
on campus. The facility administrator will
provide you with login instructions.
A student notice board is available for
posting messages.

Spaces and Places
Residence
The JIBC residence on the Chilliwack
Campus is located at 5470 Dieppe Street.
Bookings are managed by Executive
Hotels and Resorts and can be arranged
by calling 604.703.2400. Inform the agent
that you are taking a JIBC course, and ask
about meals that are included in the rates.

Mind, Body & Soul
Food Service Options
Students are welcome to eat at the PRTC
cafeteria adjacent to the campus. Casual
business attire and photo ID is required
to access this dining facility. The UFV
cafeteria is also within walking distance.
As well, several fast food outlets including
A&W, Dairy Queen and a sushi outlet are
located nearby.

11

Victoria Campus
810 Fort Street, Victoria BC V8W 1 H8

T

o serve theVancouver Island area, the
JIBCVictoria Campus is located in the
heart of downtownVictoria.
Building Hours
Monday-Friday

8:00 am - 5:00 pm

Weekends/Holidays

Closed

Getting Here
Transit - The campus is well served by city
transit. For specific transit routes to the
campus go to www.transitbc.com.
Cycle - Bicycle lock up is available
throughout the City ofVictoria and several
lock up stations are available within
metres of the campus.
Drive - We encourage you to make a
green commuting choice,but if you
decide to drive, consider carpooling.
There are several lots available throughout
the City ofVictoria that are within walking

distance to the campus (approx. 2-3 city
blocks). Rates vary.

Spaces and Places
Mind, Body & Soul
Food Service Options
A lunchroom is available with a
microwave, fridge and sink for use by staff
and students. There is no food service
offered at this location,however there are
many restaurants and fast food outlets
only minutes away.

Lounging Around
Located just across from the lunchroom is
a seated area with computer access, which
serves as a student lounge for study or
conversation.

Staying Connected
Fax service is available at the reception
desk.
Free wireless Internet access is available
throughout theVictoria Campus. You may
get login information at the reception
desk. A computer room with three
workstations is available for student use.
The reception desk on campus maintains
a lost and found service. Speak with the
facility administrator or assistant for more
information.

12

Okanogan Campus
825 Walrod Street, Kelowna BC Vl Y 2S4

L

ocated in the former L'anse-au-sable
elementary school in central
Kelowna, this 8,000 square foot facility
serves as the JIBC regional training centre
for the Okanagan area.
Building Hours
Monday-Friday

8:00 am - 5:00 pm*

Weekends/Holidays

Closed

* If there are no scheduled activities, the campus may
be closed during normal business hours.

Getting Here
Transit - A bus stop is located on Richter
Street. For schedule and route information
please go to www.transitbc.com.
Cycle - Arrangements to store your
bicycle securely on campus may
be coordinated through the facility
administrator.
Drive - We encourage you to make a
green commuting choice, but if you
decide to drive, consider carpooling. Free
parking is available on campus. Street
parking adjacent to the campus is also
available free of charge.

Spaces and Places
Mind, Body & Soul

Lounging Around
Couches provide a comfortable area for
study, conversation, relaxation and rest
during your break time.

Let's Get Physical
-Gymnasium
During lunchtime you may access the
gymnasium for fitness activities. Check
with the facility administrator or your
instructor for gymnasium availability. Use
the equipment at your own risk as JIBC is
not responsible for personal injuries.

Staying Connected
Students may set up user accounts for fax
and photocopying services through the
campus facility administrator.
Free wireless Internet access is available
on campus. Login instructions are posted
in all classrooms.
A study room with two computer
workstations is available for student use.
A notice board is also located on campus
and available for student postings.

Food Service Options
There is no food service provided at this
location, however a kitchen area offers a
fridge, two microwaves, a coffee machine,
and a beverage vending machine.
It is recommended that you bring your
own lunch, as the Okanagan Campus
is located in a residential area and
restaurants or fast food outlets are not
within walking distance.

13

Vancouver Campus
- Great Northern Way

102 - 555 Great Northern Way, Vancouver BC V5T 1 E2

0

ur Vancouver Campus, part of
a collaboration of several post­
secondary institutions known as Great
Northern Way, is located in the False Creek
flats area of Vancouver.
The JIBC campus includes a 48-seat
conference room, a 36-seat classroom,
and two 24-seat classrooms, with a
number of smaller breakout rooms.
Building Hours

Monday-Friday
Weekends/Holidays

8:00 am - 5:00 pm
Closed

Getting Here
Transit -The campus is conveniently

located on several transit routes. For
specific transit directions to the campus,

www.translink.ca
Cycle -Locked bicycle storage is

available in the parking area.

Drive - We encourage you to make a
green commuting choice, but if you
decide to drive, consider carpooling.
Parking is available on campus for $1.50
per hour, $6 per day and $3 per evening.
Street parking is free when available.

Spaces and Places
Mind, Body & Soul
Food Service Options
Food services at the GNW campus are
provided by the Stage Door Deli located
on the second floor of the building. Visit
their website at: www.stagedoordeli.ca.
Within the JIBC area of the Great Northern
Way Campus, there is a lunchroom
equipped with a fridge, microwave, and
a sitting area with tables and chairs.

Staying Connected
Fax services are available through the JIBC
facility administrator.
Free wireless Internet access is available
throughout the campus. Login
information is posted in the classrooms,
or you may contact the facility
administrator for assistance.

Staying Safe and
Secure
First aid and security services are provided
for the entire Great Northern Way campus
during campus hours. Emergency
numbers are posted in all classrooms.
Staying safe and secure is important,
day or night. Ensure the security of your
valuables and personal possessions by
keeping them on your person or in a
locked vehicle while on campus.
Lost and found services are provided
through the facility administrator.

14

JIBC Store
L

ocated on the New Westminster
Campus,the JIBC Store can be found
near the main information desk.

Hours of Operation

Monday-Friday

9:30 am - 4:00 pm

Weekends/Holidays

Closed

For student convenience,products may
be ordered and shipped by calling the
store during regular business hours at
604.528.5870 or by fax at 604.528.5701
or by email jibcstore@jibc.ca

Here you will find high-quality crested
clothing,equipment and course books
for many of the JIBC programs.The store
carries diploma frames,grad rings and a
selection of giftware.
Services such as special orders for custom
clothing,gifts and promotional items are
also available.

15

After working in the BC Ambulance Service as a Primary Care Paramedic for
14 years, Nancy decided to go back to school in October 201 O and become
an Advanced Care Paramedic (ACP).
JIBC's ACP program is intense, with very in-depth knowledge taught in a
short amount of time. Being able to rely on student services for her needs
has helped Nancy get through the program. "I've always been impressed
with JIBC' says Nancy. "The library has been great. The staff is really helpful,
and you can order articles (even from around the world) as you need them.
It's extremely helpful for research. We also use the study rooms for group
study. Plus I use the gym to work fitness into my class schedule'.'

Nancy Patrick
Advanced Care
Paramedic Program

16

Nancy also credits School of Health Sciences faculty and administrative staff
with meeting the ACP students' needs. "Sue Nielsen [Program Assistant, ACP]
takes care of us students very well. She's been great at booking rooms for us
and getting equipment arranged. The faculty has been great too - they're
very supportive and quite approachable''.
She attributes good study habits and organization to her success so far in the
program. "I have a lot of challenges: looking after two little kids and trying to
work occasionally. I just have had to be really organized and have good quality
studying habits'.' Nancy's advice to new students: "Coming in, know as much
as possible. Know your cardiovascular and respiratory pathophysiology as
best as you can, and start understanding ECG's!"
Nancy, who will finish the program in the summer of 2012, is confident that
the ACP program is very applicable to her job as a paramedic. "I'm thankful for
the opportunity at JIBC to achieve my goal of becoming an ACP and putting
this new knowledge into practice'.'

Budget Worksheet
Semester Income

Description
Net employment income---------------------+-a­
Fami ly/Spouse contributions------------------ ---,�!!!!!!!
Student loans ------------------------lte-�=:
Student Li ne of credit_____________________4"'--iiiiii
Government sources (ie. El, HRDC} ________________➔-�-!!!!�......,--Regi stered Educati on Savi ngs Plan ----------------➔--------­
Band allowance/fundin - -----------------,r-�����·
� -:-Scholarshi ps/Bursaries/Awards ------------------;-..................��""""
Savings__________________________-1,=...,....,_iiiiiiii__,=·
Other-----------------------:----:-----:-½�����
Total i ncome $ 1-----.�

Semester Costs
Description
Educational expenses---------------------+-------­
Tuition ------------------------- --t.....a�����
--:Textbooks-------------------------+-......���
Mandatory student fees

--------------------+=--:�fiiiiir

Supplies & Equi pment _____________________+---"!!I!!

Li ving expenses_______________________-+_""!!!!!"'
Rent/mortgage _______________________---t-oiiiiiii-iiii
Food___________________________-!!-"""""'
Utiliti es --------------------------¼---�
Electricity -------------------------+;;;;;;;;;;�
Internet __________________________ ..,.....,._

=-=

Phone__________________________➔
Cell_______________________-;-�����
Cable___ _ ___________________-+.......,iiiiiiiii"llli;;!!!;;;,;;i.

--11--�����

Transportation_______________________
Car payment________________________+--"""!!�
Gas ----------------------------F=-...,.�
Insurance -------------------------,--=�!!I
Entertainment ------------------------;;-�
Clothi ng/haircuts/toiletries ---------------------f. !!!!:
�
Credit card payments ______________________....,_,,,,,
Loan payments -------------------------F..........
Other--------------------------+��
Other --------------------------�-,!!!!!!l!!ii
Total expenses $
Total income - total expenses = Total surplus/shortfall $

17

Financial Services

At JI BC

How To Finance Your Education

The JIBC Financial
Aid Office offers the
following services:

18

External awards search and support
Though JIBC administers its own awards,
we also offer support to students applying
for non-JIBC scholarships and awards.
Check out www.studentawards.com
the largest free scholarship search service
in Canada.

Internal bursaries, scholarships and
awards
JIBC recognizes the personal and financial
commitment students make to pursue
their educational goals.The JIBC Financial
Aid Office administers eight different
scholarships, awards and bursaries to over
130 students annually.

Government financial support
StudentAid BC helps eligible students
pay for their studies with loans, grants,
bursaries and scholarships. It also has
great programs for those with physical or
learning disabilities.

Student financial counselling
Financing your education while attending
studies can be a daunting task. If you need
help planning your finances please make
an appointment with our financial aid
advisor. Whether you are just starting out
or in the midst of studies, help is only a
phone call away. The Financial Aid Office
can be contacted at 604.528.5762 or
online at financialaid@jibc.ca.

JIBC offers emergency financial support
on a case-by-case basis so be sure to make
an appointment if you require assistance.

Emergency support If you experience
an emergency that leaves you finding it
difficult to commute to and from school,
please contact our financial aid advisor.

Tips For

Living Well On The Cheap!

Gently Used

Shop Around

Previously loved items can be found for
a fraction of their original price at local
thrift and secondhand stores or online
at sites such as Craigslist.org, Amazon
Marketplace,Ebay.ca or Facebook's
Marketplace.

If you find something you really like,do your
research and don't buy it until you know it's the
best deal around.

Check Flyers
Grocers such as Safeway,Save-On and
Superstore publish weekly flyers featuring
discounts on food items and personal
products. Use the flyers to create weekly
meal plans and stock up on bargains.

Budget Monthly Spending
Write dowr\ everything you-spend in a
month. Be critical of your spending and
where you can cut back. Never go over
budget,and do set aside a contingency
fund for unforeseen expenses or
emergencies.

Financial Goals
If you know where you're going, it will be easier
to get there. Make a financial plan and stick to it.

Helpful Links
StudentAid BC

Apply for a student loan on line. Be sure to read
up on maintaining and repaying your loan
BEFORE you apply.
Feed the Pig

Great money saving tips. Though administered
-- in the U.S.,most of the information is completely
translatable.
Can Learn

Canada's education savings and student
financial aid resource website.

Entertainment Value
Take out a DVD movie,or a novel from
the local public library at no cost. In
the summer,hike,bike or swim at a
community pool or beach. In the winter,
snowshoe or cross-country ski in a local
park. Entertain with"bring-your-own"
themed get-togethers in your home.

Free Fitness
The JIBC gymnasiums and fitness centres
are free and available for student use at
most of the campus locations.

Save Gas
Combine your errands into one trip
per week and carpool with friends and
colleagues whenever possible.

Can'cel Subscriptions
With so much accessible information
online,and in the library for free,cancel
magazine and newspaper subscriptions.

19

Just over 1 O years ago, Rupinder Bal came to Canada with a clear goal: to
start a career in policing. Rupinder met with counsellors and advisors at lower
mainland schools but she didn't think their programs were the right fit. Then
Rupinder attended a job fair where she met JIBC representatives, who told
her about the Law Enforcement Studies Diploma (LESO). She quickly knew
that JIBC was the place for her. Rupinder felt that the LESO program, taught
by current and retired municipal police and RCMP officers, offered the whole
package to gain the skills needed to become a police officer.
Rupinder started in the LESO program in September 2009. Right from the
beginning, she felt the aura of professionalism at JIBC, through interaction
with instructors, staff and her fellow classmates. "You build a community while
you're a student here, with the library staff, student services staff, program staff
and instructors. Everyone I've met here has left an impression on me. Even
months after graduation, I can come back here like I'm still a student:'

Rupinder Bal,
law Enforcement Studies Diploma
September 2009· April .2011

20

She appreciated the student services available on campus. When doing
research for various projects, Rupinder relied on the JIBC Library to get the
information she needed. "Whatever I needed for my research, I got it. All
the material and the help went far beyond what I expected. They've been
awesome'.' Rupinder also used Student Advising to help her with creating
her resume, which she's using to apply for various police departments. "The
advisor sat down with me over a couple hours to create my resume. I felt so
relieved that I had this support. She definitely went the extra mile to help me
build a professional resume''.
As an LESO graduate, Rupinder feels she has the confidence and skills to
get into the Police Service. "I feel that I know so much more than students
graduating from other programs, and that I stand out compared to other
applicants who are applying. I'm proud of what I've learned and I'm ready to
make policing my career''.

Developing Your
Academic Skills
Be sure to check the Learning Commons at www.jibc.ca/learning-commons

Study Habits
Dedicating time to regular study so you
can keep up with coursework and prepare
for exams is a good idea. Try to study in a
quiet, comfortable environment without
distractions. Concentration is easier
without visual distractions, so face a blank
wall if possible. Plan to study in short
sessions of an hour each day, rather than
one six hour session each week. If there's
anything you don't understand, ask for
help right away. Don't try to keep up on
your own without assistance. Studying
with a small group of peers can also
help reinforce information that requires
memorization, or that might be difficult to
understand on your own.

Reading Skills
Reading for fun is not the same as reading
for school. With most textbooks, it is
more important to understand the main
concepts than to memorize everything.
When you have a lot of reading to do
for a course, learn to skim articles and
books for the overall content or the main
points. Keep a dictionary nearby to check
definitions while reading to save time and
frustration. Improving your vocabulary will
help you to decipher technical or difficult
words much easier, and will increase your
reading speed. With practice, you will learn
to evaluate and understand the content as
you read it.

an outline:
1. Main topic
A.Subtopic
i. support information (definitions,
explanations, examples or opinions)
Create shorthand symbols for short or
common words to focus on the main
themes of the lecture. Take time to review
your notes after class and expand on any
ideas while the lecture is still fresh in your
memory.

Time Management
Make sure your desk is always tidy so
no time is wasted looking through
clutter. Assess your day and plan a rough
schedule or to-do list so you know what
you need to get done that day. Schedule
specific times to use your phone or social
networking sites so you aren't distracted
throughout the day. Make a point of
setting aside a few minutes daily to relax
and focus on tasks.Try to be flexible with
your time for unexpected emergencies. If
you have trouble finishing everything on
your list, keep a time log to assess where
the time is going.

Note-taking
The amount of information presented
in-class can be overwhelming at times. It is
best to develop a note-taking system that
you can refer to later during your study
time. It can be difficult however to know
what information you should take note
of. Prepare for each lecture by consulting
your course syllabus for the topic of the
day and any related readings for reference
before class. During the lecture, listen for
facts versus opinions, and try to take note
of only the information relevant to the
topic for the day. Organize your notes as

21

Avoiding
Plagiarism
Plagiarism is presenting someone else's
creation, such as words, charts, graphics,
calculations, or ideas, as your own without
referring to the original author.The JIBC
Student Code ofConduct states "plagiarism,
which includes but is not limited to
presenting the ideas or works of another
person as one's own and using another
person's work without proper attribution."
The main goal of any essay is to present
your thinking on a topic, not to copy
someone else's ideas.
Citing your sources is a key part of your
essay or assignment. It shows that you
are giving credit to the person with the
original idea. It also helps the reader find
the source of your information.

Examples of plagiarism include:
• The use of a quote from a source
without citing the original work.
Paraphrasing a passage from a source
without citing the original work.
Cutting and pasting a passage from
a source directly into your own work
without citing the original work.
Passing another student's paper off
as your own work.
Purchasing a paper from an online
service.

Exam Preparation
At the exam,
take a moment
to flip through
the pages and
read all the
instructions
carefully so you
know what your
instructor is
looking for.
22

Avoid test anxiety by being prepared well
ahead of exam day.Take care to eat well
and get enough sleep the night before.
By reading through your notes and class
readings as part of your regular study plan,
you will feel better prepared at exam time.
To study before the exam, read your notes
or textbook and test yourself to see if you
can remember the main points. Repeat
this process until you can remember
all the necessary information before
continuing to a new section. Go back and
test yourself to make sure you remember
what you've read. At the exam, take a
moment to flip through the pages and
read all the instructions carefully so you
know what your instructor is looking for.
There are a few different styles of testing
at JIBC, such as:

Objective tests do not require you to
write a lot.True/false, multiple choice
or matching questions make up the
exam and test your ability to recognize
the right answer when you see it. When
studying, look for information that can be
answered objectively, such as names and
dates. Create flash cards for memorization
practice.
Essay tests require you to remember
details and organize the information into
essay form. Review the course outline to
refresh your memory of the topics covered
throughout the course. During the exam,
create an outline of all the main points
you want to cover, and then write what
you know about each. Keep an eye on the
clock so you have enough time to cover
everything.
Short answer tests require concise

answers to the questions, usually in just a
few sentences. Review lecture notes and
the textbook to understand the topics
your instructor emphasized in class. Make
sure you know the definitions of key
terms.

Writing Skills
Understanding how to organize and
communicate your ideas will make the
writing process easier. Make sure to read
the assignment carefully and highlight key
instructions. Ensure you understand the
topic your instructor wants you to write
about or develop a thesis for. A thesis is
the argument you want to prove. Use your
research and reading to create an outline
of topics that support your thesis. Using
the outline as your guide, begin writing
the first draft with supporting facts from
your research. Proofread, or have someone
else read your first draft to make sure the
thesis is answered or supported. Make
changes or revisions as need be.The final
draft should be free of grammatical and
structural errors, and formatted according
to assignment requirements.

Using The Library
T

he best place to start your research
is at the JIBC Library. The Library's
collection of justice and public safety
resources includes books,journals,CDs,
DVDs and other material. In addition,the
Library provides access to eResources
such as eJournals,eBooks,databases,
case law,legislation,codes and standards.
Librarians can help you search the
resources effectively.
Library Hours

Monday-Thursday

(May to August 8:00 am • 5:00 pm)

8:00 am - 8:00 pm

Friday

8:00 am - 5:00 pm

Saturday

9:00 am - 4:00 pm

Sunday and Statutory Holidays

Closed

Contact us

Phone: 604.528.5599
Fax: 604-528-5593
Email: library@jibc.ca
Web: www.jibc.ca/library

Library Services
Library services and resources are
available to students at the New
Westminster campus,students at other
JIBC campuses and online learners.
The Library catalogue and other online
resources may be searched while on
campus or remotely. Librarians are
available to help you find information for

your assignments and to give tips on learning
how to cite your sources.
'AskAway'is an online chat reference service
that allows you to contact a BC post-secondary
librarian in the evenings and on the weekends.

Computers & Internet
The 20-plus computers available for student
use in the Library all have Microsoft Office
and Internet access.A wireless network
covers the entire building. Laptops are
available to certificate,diploma or degree
program students for short-term loan. Each
group study room in the Library is equipped
with a computer,a 40-inch monitor and a
DVDNHS player. P rinter,photocopier and fax
services are available for a nominal fee.

Research Process Tips
• Define your topic and write a research
question.
• Determine what information you need
based on assignment requirements.
• Search for information on your research
question,keeping a research log of terms
you used in your search.
• Evaluate your findings,to see if your sources
are relevant and appropriate.
• Cite all your information sources usingAPA
citation style.

23

Students' Rights
and Responsibilities
A

s members of the JIBC community,
students can expect to be treated
fairly and with respect, and to be able to
study and learn in an environment that is
free from discrimination and harassment.
Students also assume responsibility for
their behaviour and academic progress.
JIBC's expectations for student behaviour
and protections for students' rights are set
out in a series of policies and procedures.
It is your responsibility as a student-to
review and understand these policies,
and to ask for information and assistance
when you need it.
This section describes a few of the policies
that are important for students to know.
For a complete description, please refer to
the JIBC Calendar.

24

Student Conduct
The StudenrCode of Conduct addresses
student behaviour that is disruptive,
threatening or dishonest. This policy
prohibits behaviour that interferes with
a safe environment and one conducive
to teaching and learning. Non-academic
misconduct includes behaviour that
affects the safety and freedom of other
students, or JIBC staff or faculty.JIBC
investigates all allegations of misconduct
and will apply appropriate penalties if
students are found to have committed
the behaviour as alleged. Penalties range
from reprimands to suspension from JIBC
programs.

Cheating and
Plagiarism
The Student Academic Integrity Policy
addresses issues of academic misconduct,
and is meant to protect the academic
integrity of the institution and to maintain a
community where academic competition is
fair.JIBC treats cases of academic misconduct
very seriously. If it has been alleged that a
student has committed an academic offence,
the allegation is dealt with formally and
penalties can be severe if it is determined
that misconduct occurred. Academic
misconduct includes plagiarism and
cheating, as well as attempts to misrepresent
academic performance or records.

Grading
Students can expect general uniformity
in grading practices across courses. The
Grading Policy sets out the practices for
evaluating student work. It assists JIBC
instructors in maintaining high standards,
which are the standards commonly used in
post-secondary education. Standard grades
are meant to communicate clearly what
a student has achieved within a course or
program. Student achievement is measured
against the specific learning outcomes for
that course. The policy defines grades and
credits, and describes the kinds of evaluation
outcomes that are used at JIBC.

Your Official Record
The Student Records Policy sets out the
framework for access to information
contained in student records. Any
information gathered about an applicant or
student is considered confidential. Access
for staff and instructors is only provided if
there is a legitimate need to know what is
in the student record. The Policy and the
procedures that have been developed to
assistJIBC staff in dealing with student
records comply with the provincial Freedom
of Information and Protection of Privacy Act.

The Harassment Policy
The Policy provides a process by which
students can report behaviour that they find
harassing or discriminating.JIB( considers
discrimination and harassment to be serious
breaches of human rights that require
immediate action.The Policy provides
all students with a mechanism to report
any form of harassment or discrimination,
and several options for resolving those
complaints. Students who require
information .about dealing with harassment
or want to get confidential advice on their
options can contact the Coordinator of
Student Counselling and Advising.

Academic Appeals
The Academic Appeals Policy provides the
rationale and the procedure that students
can use to challenge a grade, mark or
assessment. This procedure is meant to
assist students in ensuring that grading and
evaluation are consistent, fair and reflect
a studenfs true abilities. The best advice
for any student experiencing academic or
personal difficulties that affect grades or
performance is to be pro-active. Students
should communicate early with their
instructors, with the Registrar's office and
with the Coordinator of Student Counselling
and Advising. There are timelines for the
appeal process outlined in the Academic
Appeals Policy, and staff members will assist
students in meeting them and formulating
their appeal.

25

Academic Skills
Educational
How best do you learn? Are you an
auditory, or visual learner? Perhaps
Planning and Career reading
and writing work better for you,
or you learn best through experiential,
Support
hands on methods. If you are interested in

To make the most of your learning
experience at JIBC, we help you develop
meaningful educational and career plans.

Our role is to assist you in planning your
academic path, and make sure it fits with
your learning and career goals. Counselling
and advising staff can help:
; Choose or change your program
• Clarify your educational goals
• Determine how to strengthen studying/
learning skills
• Connect your learning to career
possibilities
• Connect you i.ilith resources
• Answer your questions about learning
options
To help make your learning experience
successful at JIBC, you may contact
Counselling �y ;;alHr,o ,!,(J,f:526.5884
or errst!i!1ng •t,Jl�de.r.Jv:.a.;,r���;;,,{J•@j�hr:.�;u

Suggestions For
The Mature Student
Whether you are returning to school to
upgrade, or starting a new career, the
mature student faces unique challenges.
The following suggestions are provided for
your consideration.

26

knowing how you learn best, search online
for"Vark-learn•:
What are your study methods? If you need
to review study tips, time management, or
test preparation skills, these resources are
available to you through Student
Counselling i!lnd Advising.
Remember to pace yourself. If you feel
overwhelmed, speak with your instructor
or contact Student Counselling and
Advising.
Be patient with yourself and your learning
experience. It may take you a couple of
courses before you adjust and meet your
performance expectations.
Enjoy the satisfaction of professional
development. Being in school is an
accomplishment!!! Congratulate yourself.

Juggling Roles
Be flexible. Recognize that you may have
to let go of some of your responsibilities
because of your current role as a student.
Think about delegating.
Prioritize. Review your personal, social,
academic and employment commitments
and revise as necessary.
Try to lead a balanced life. Proper

nutrition, sleep, and regular exercise
enhance learning and help manage stress.

If you start to feel overwhelmed or
discouraged, ask for help. The Student

Counselling and Advising department
offers free, confidential personal, career
and academic counseling. The earlier you
seek support, the better.
Focus on one task or role at a time. This

will help enhance your concentration
and improve your time management and
effectiveness.

Family and Social Relationships
Inform family and friends about your
course demands.Ask for their support and
understanding. Remember to set aside
time for family, friends and relaxation.

Relating to Other Students
Seek out like-minded people who share
your values and your desire to learn.
These qualities transcend age, cultural
and experiential differences.
Speak with other mature students to share
challenges and strategies.

2. If you have never taken an online
course before and want to see how
suitable it will be for you, you should
review some of the tips we provide on
our website.
3. It is highly recommended that you
spend time completing the online
tutorials to get familiar with the online
course environment BEFORE your
course starts.
4. Finally, review some of the tips for
success to make your online course a
rewarding experience. Search for online
tips on the JIBC website.

You might also find ,t

helpful to review some
other e-lea ming toolsa nd
tips that studen t s find useful
,n helping thI: m w,·th t h e ,r
learning and completing

Take advantage of the opportunities
to network and develop professional
relationships.

assignm ent.
s

Relationship with Instructors

www.jibc ca/stude nt-ee
I arning

Instructors are here to teach you and
support your learning. Many have had
experience in your field, and can relate
to juggling family, work and school.
Instructors want you to succeed and need
to know if you have questions, difficulties
or concerns.Ask for help when you need it.

Online Learning
Support
Research and experience has proven
that when students are well prepared for
their online course, they are much more
successful at achieving desired results.
Online learning is a great option for
students who require flexibility because
of work schedules or other daytime
classes. However, along with the freedom
it offers, there are some challenges to
overcome. To participate in an online
course, you must be technically and
mentally prepared.
Getting Started

1. Before taking an online course, you
should review the minimum computer
requirements that you will need on the
JIBC website.

Troubleshooting
If you experience technical difficulties
during your online course, such as
problems with logging in and viewing
your course, or viewing or submitting
assignments, you can contact JIBC
Student Services by calling 604.528.5590
or emailing register@jibc.ca. We will
contact you as soon as possible. If you
have access to the class email list, your
fellow classmates may be helpful in
assisting with technical questions.Also,
your course may offer an online discussion
area or bulletin board to post help
questions.

Course Content
If you have any questions about the
content of your course, contact your
instructor, or the program coordinator
if you are taking a non-facilitated online
course.

Library Services
for E-Learners
Be sure to check out the Library section of
the handbook for these services.

27

As a dental therapist with First Nations and Inuit Health, Brenda Isaac builds
relationships with her clients and various organizations. With changes coming
to BC First Nations Health Services, Brenda wanted to update and hone her
leadership and conflict resolution skills. Brenda looked to JIBC to take courses
in conflict resolution and discovered the Aboriginal Leadership Certificate
program.
Brenda started the program in September 201 O and has seen the
improvement in her skills: "With the changes to health services, I needed to
learn how to create dialogue and keep the dialogue open, especially with
so many organizations. The courses have been very helpful in creating that correcting the little things that make a really big difference''.

Brenda Isaac
Aboriginal Leadership
Certificate Program
- New Westmrnster (ampu

28

The program, which includes courses on subjects ranging from dispute
resolution to Aboriginal justice and governance models, has also helped
Brenda become a more effective communicator with fellow staff members.
"It has changed my leadership in terms of how I deal with people. I now
involve staff members rather than just directing them'.'
The small class size and knowledgeable instructors in the program have
helped Brenda adjust to returning to a post-secondary environment. "The
smaller group made it easy to get to know each other and build cohesion. It
was surprising and great. I enjoyed all the instructors. I found them to be quite
ready to give examples and help you through things you don't understand."
Now working on her final project, Brenda is enjoying looking back and seeing
her progression through the program. For new students coming into the
program, Brenda offers some good advice:"Come in with an open mind. The
mind can't learn if it's not open'.'

Housing and Hotels
W

hether you ar_e studying at Jl�C full
time or part time, we recognize
the importance of a having a pleasant,
affordable, and safe place to stay while
you are completing your studies. Most
JIBC locations do not have residences or
housing options on campus. The following
is a link to a website that provides housing
and hotel options near campus to help
get you started with your search for
accommodations.

Tips for a Successful
Housing Search:

JIBC does have an officially designated
hotel in NewWestminster,whereJIBC
students are given a preferred rate.

Do your research: Explore other
vacancies. Comparison shop.
Know your budget: Stay within your
means. Recognize other expenses you
may incur.
Read the rental agreement: Rental
agreements can be technical and difficult
to understand. Do not sign the agreement
until you completely understand its
contents. Ask lots of questions. Check
references before you sign on the dotted
line.

Inn AtThe Quay

Consider sharing accommodations:

http://www.jibc.ca/housing

900 Quayside Drive
NewWestminster,BC,V3M 6G1
Tel: 604.520.1776
Toll Free: 1.800.663.2001
Fax: 604.520.5645
www.innatthequay.com
Your time is valuable. It can be difficult
and time consuming to visit every
accommodation that you are considering
to rent. By searching the web, you can find
most of the information about the rental
property online.

Other resources you may wish
to explore are:
Craigslist:

http://vancouver.craigslist.ca/
Rent BC:

http://www.rentbc.com/
Tourism BC:

http://www.hellobc.com/
YWCA:

Sharing the accommodation will help
reduce the expense if you are on a limited
budget.
Know your rental rights: Residential
tenancies may vary from province to
province. Familiarize yourself with your
tenant rights in BC with The Residential
Tenancy Act online.
If you have any questions regarding
tenancies in BC,you may contact the
Residential Tenancy Branch:
Monday-Friday

8:30 am - 4:30 pm

Info: 604.660.1020 or email hsrto@gov.bc.ca
Note:
- -JIBC does not assume any
responsibility for agreements made
between students and their landlords.
JIBC does not inspect,warrant or approve
any landlord,housing or hotel. This is the
sole responsibility of the student. JIBC
provides a listing service only.

http://www.ywcahotel.com/
Hometrader:

www.hometrader.ca
Sublet:

http://www.ywcahotel.com/

29

Counselling Services
L

ife can be complex.This is especially
true when juggling work, family and
social life, while pursuing professional
growth and learning opportunities.
Recognizing the complex demands on
our students, JI BC provides free and
confidential counselling services.
Common counselling issues that
students may experience include:
• stress and anxiety
• relationships, marriage/ family
• health issues
• studying/academic performance issues
• financial difficulties
• sexuality/s,exual orientation
• self-esteem
• anger, grief, loss, trauma
• anxiety, depression
• substance use/abuse
• thoughts of suicide
• sexual assault or abuse

30

The demands of post-secondary study
may trigger stress or raise your awareness
about something that is distressing. If this
occurs to you, or someone you know, we
encourage you to speak with a counselor.
Accessing counselling is easier than
you think. And, it's free and strictly
confidential. Help is just a call away!
Contact us at 604.528.5884 or emall
1tudentco1Jnselling@jib,.ca.
The JIBC Student Counselling and
Advising is located on the third floor,
Room C324, at the New Westminster
Campus.

Access to counselling 1
asier than you think.
And, it's free and strictly
confidential.

Aboriginal Programs
& Services
I

n keeping with traditional protocols,
we wish to express our gratitude to
all Coast Salish peoples who have ties
to the territory on which the JIBC New
Westminster Campus is located.

Our Purpose
The Centre for Aboriginal Programs &
Services (CAPS) supports student success
and provides culturally relevant education
and training for Aboriginal learners,
while welcoming other communities and
organizations to increase their cultural
awareness by learning from Aboriginal
worldviews and perspectives.JIB(
acknowledges the unique identity and
educational needs of Aboriginal learners,
and enhances equitable and collaborative
partnerships with Aboriginal peoples.

Contact Us
We look forward to hearing from you
and we invite you to visit the Centre
for Aboriginal Programs and Services.
Telephone: 604.528.5647
Fax: 604.528.5640

Email: aboriginal@jibc.ca
www.jibc.ca/aboriginal
Hours of operation

Monday-Friday 8:00 am - 4:00 pm
We are located in office C201 on the
second floor directly above the Library.

We Offer
• A friendly, positive learning atmosphere
• Campus orientation
• Personalized, helpful advice and student
support services
• Funding information
• Community-based delivery of programs
• Customized programs for your
organization
• Tutoring referrals
• Community referrals
• An information bulletin
board listing job
opportunities, community
events and takeaways

Our Circle Includes
• JIBC Centre for Aboriginal
Programs and Services Staff
• Aboriginal Education
Advisory Council
• Faculty Members
• Elders
• Learning Facilitator
• Academic Advisor,
Financial Aid Officer
and Counselor.

31

Services for Students
with Disabilities
JIBC is committed to providing a safe,
inclusive and accessible environment
for students with disabilities. A disability
may include any long term or recurring
mobility, hearing, visual, or learning
disability, as well as a mental or physical
health condition which affects learning.
The disability counselor works with
faculty and staff to remove barriers
so that students with disabilities can
pursue educational goals with dignity,
independence and full participation
within the JIBC community. Support
services include sign language
interpreting, adaptive technology,
counselling, tutoring, alternative formats
for printed materials, and alternative test/
exam arrangements. Services for students
with disabilities are consistent with the
JIBC's Access Policy.

Arranging Academic
Accommodation
It is recommended that you advise JIBC
of your disability when you register.
To contact the Di�ability Coordinator c:all
604.528.5884 or email diHbllity,'.lljihccca,
The disability counselor will work with
you to determine eligibility, and will guide
you through the process of getting the
accommodations you require. As some
academic accommodations take time to
arrange, we recommend you begin this
process early.

How do I prove eligibility for an
academic accommodation?
You must provide documentation that
proves you have a current disability and
require an academic accommodation. The
correct documentation is provided by a
healthcare professional, such as a medical
doctor, psychologist or other qualified
diagnostician. The documentation may
include one or more of the following: a
diagnosis of your current disability; the date
of the diagnosis; how the diagnosis was
reached; the credentials of the professional;
and how the disability affects your
academic performance. The documentation
should provide enough information
to identify the appropriate academic
accommodation.
If you have a disability or suspect you may
have a disability that affects your learning,
the disability counselor can help. Contact
with students is strictly confidential unless
the student provides written consent to
disclose information.

32

After Hours Emergency Resources
For New Westmirister Campus emergencies contact
JIBC Campus security at 604.818.6922
Building Hours

Monday-Friday

6:30 am - 10:00 pm

Saturday-Sunday

7:30 am - 5:30 pm

Statutory Holidays

Closed

Crisis Counselling and Suicide
Prevention
• 1.800.SUICIDE (1.800.784.2433)
•Vancouver:604.872.3311 (24 hours)
• Surrey: 604.951.8855 (24 hours)
• Richmond:604.279.7070 (9:00 am - midnight)
•Tri-Cities: 604.540.2221 (24 hours)

Youth Online Crisis Hotline
• www.youthinbc.com

Sexual Assault and Information
Women Against Violence Against Women
{WAVAW)
• Information Line:604.255.6228
• 24-hour Crisis Line: 604.255.6344
• www.wavaw.ca

Family Violence Spouse Abuse

(Transition Houses)
• Vancouver:604.872.7774 (24 hours)
• Burnaby: 604.298.3454 (24 hours)
• Richmond:604.270.4911 (10:00 am - 9:00 pm)

• North Vancouver: 604.987.3374 (24 hours)

Alcohol and Drug Information
and Referral Service

Lower Mainland: 604.660.9382 (24 hours)
Outside Lower Mainland: 1.800.663.1441 (24 hours)

Emergency Department
Vancouver General Hospital,

920 West 10th Avenue
604.875.4995 (24 hours)
Also offers a 24-hour sexual assault support team

Royal Columbian Hospital

330 East Columbia Street, New Westminster
604.520.4253
24 hours emergency department

Crime and Violence Crisis Support
and Information

Support and information regarding family violence,
sexual violence, and all other crimes
Province wide: 1.800.563.0808 (24 hours)

Problem Gambling Help Line

Province wide: 1.888.795.6111 (24 hours)

www.jibc.ca